I had trouble getting my enthusiasm up for work today. This is highly unusual, because I LOVE Mondays. Even went to bed early last night; only to have bad dreams and restless sleep.
OK…so it happens sometimes. Shake it off and embrace the day, right?
I want to write about what happens when we love our job. Remember when that was? …if it isn’t that way for you today, don’t let this season bring you down, and your work down.
A friend shared with me recently that he has come to figure his worklife into decades. He makes strategic decisions based on where he is today in his job and what he hopes to be doing in the next decade. We all know the years go by quickly…so he got me thinking.
If I don’t love my job today, I really either need to do something to correct course, or, before jumping ship, think where I hope to be over the next several years.
This little video showed a number of employees doing their jobs well and with speed and finesse. It had a poignant touch for me because I have personally watched servers in North Africa make crepes, cut up fruit, and pour tea like the workers in the video. I miss that.
If you search online for loving what you do, you find lots of helps on how that works and how to make it happen (again).
Jeff Haden posted a helpful piece entitled 15 Revealing Signs You Genuinely Love What You Do. It’s a quick read and it will either encourage you that you really DO love your job, or, if not, maybe there are some simple steps you can make to change it up. Some of the signs are : You enjoy attending meetings. You think about what to say, not how. You help without thinking.Definitely something to consider…as are the other signs.
If you love your job, that is worth celebrating and worth protecting as the job or company changes. If you don’t love your job so much, then you have to ask yourself the question, is it time to look elsewhere or do you have capacity to do what it takes to restore joy to your job, as it is?
Benjamin P. Hardy writes about this in One Behavior Separates the Successful From the Average. What is that behavior? Initiative! We determine for ourselves how we shake out our day. Sure, there are going to be obstacles and difficult people and various struggles over the years. It’s always worth it for our own sake, to take back control of how we love our jobs. Exercising initiative, as Hardy suggests, is the way out…either out of the joyless season you’re in and stay in your job, or out of the job. Just don’t take the joylessness with you.
Beautiful day outside…hope the same is the case for you.
Here are my Friday faves this week:
1) Music Lessons – I was the worst student at music lessons. My mom was so determined that I would learn to play the piano. Seriously, I don’t even remember having a piano in our home…we must have, right? Dear old Mrs. Bowles taught me my first lessons. She and her husband owned a tiny general store in our neighborhood. She was ancient…and kind. I loved her but not enough to practice. Some weeks, my only time on the piano was our lesson. Do you think she could tell?
In the article he lists 13 scientific benefits of the many more derived from music lessons. Below, I’m posting his list, but don’t miss his brief and fascinating commentary on each one. Here’s his article.
Taking Music Lessons:
It improved your reading and verbal skills.
It improved your mathematical and spatial-temporal reasoning.
It helped your grades.
It raised your IQ.
It helped you learn languages more quickly.
It made you a better listener, which will help a lot when you’re older.
It will slow the effects of aging.
It strengthened your motor cortex.
It improved your working memory.
It improved your long-term memory for visual stimuli.
It made you better at managing anxiety.
It enhanced your self-confidence and self-esteem.
It made you more creative.
All three of our children had piano lessons early in their schooling. They all did music through high school then took different paths afterwards. After her high school girl band and college chorale experience, our oldest plays piano just for her own pleasure now. Our middle, Nathan Mills, moved from piano to classical guitar and is now doing music professionally and giving lessons himself. Our youngest loves opera and is teaching himself the harp. Music lessons are definitely worth their investment…even beyond the music itself.
2) Final Fantasy – No, this isn’t some bucket list or deathbed wish. This is a video game. In fact, it’s a very popular one and has been around since 1987. This past week marked its 15th update. During our boys’ growing up years, I wasn’t enamored of video games, but I also never really sat down and got to know what they were about (my mistake). Final Fantasy is a good-vs.-evil battle game. Its musical themes are beyond beautiful. Our son, Nathan, has arranged many of the themes for classical guitar. Most recently, he has posted the Valse di Fantastica. As I’ve listened to this piece over and over, it makes me wonder at the times I kicked him off gaming to do something else more valuable with his time. Yet, the music stayed in his head and heart. I’m glad he’s kept the music…and here it is for you.
3) Grandchildren – These littles are so worth the wait. I say if you don’t have your own grands, then find some to love. Never enough love for children – tiny ones or those nearly grown. Photo Credit: Pixabay, Pixabay
Reuters posted a news story by Madeline Kennedy that touts the health benefit for seniors of occasionally caring for their grandchildren. Without going into the statistics, this German study reported that those who care for their grandchildren, on an occasional basis, actually live longer.
This and other studies (see article) point to time caring for grandchildren as benefiting cognitive function, as well as physical and mental health of the grandparent. These benefits could be enjoyed by caregivers not related to the children as well. Also a distinction was made that the study related to occasional care-giving (rather than full-time care) and depended on what was considered stressful or non-stressful by the grandparent.
In Mertz’s article on leadership ladders, he’s not talking about building or climbing ladders for our own success but for the success of others. What a lovely and timely concept! He prescribes four different leadership ladders – family, personal, organizational, and community. Read his piece here.
Within his article on leadership ladders, he references his 3 articles below. I read them all, and you will want to as well.
5) Smorgasbord on Success – OK, we all define success in many ways. Couldn’t think of another exact word – being effective, making a living, realizing a dream, leading well. I’ve been reading a lot lately about leadership and about business start-ups. This week has made for a bounty of discovery on these topics (including Jon Mertz above). I’m just going to post the links and you can choose what tickles your itch this week.
My biggest take-away is that if we’re willing to learn, apply what we learn, and push out of our comfort zone, we can make extraordinary advances in our work and workplace. I really believe that, no matter what our age or level. Here are some writers who say the same:
Empathy is no soft skill. In fact, it can be a rare commodity in today’s workplace where we are competing for jobs, customers, time with the boss…pushing for that edge which makes us stand out over the guy down the hall.
We have seen empathy in corporate culture. Amazon immediately comes to mind, as does Apple. These companies have studied the wants and needs of their customers and they have put that research into play in their service and products. Customer loyalty is a huge outcome of feeling understood and valued.
Empathy and sympathy are two very different human experiences and expressions. To sum up the differences between the most commonly used meanings of these two terms: sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters, while empathy is putting yourself in the shoes of another. [read more at Dictionary.com]
Our neighborhood is in the middle of a huge engineering project being done by our local electric company. The wires are being put underground thereby keeping our service from being interrupted by windstorms. Various technicians and contractors have come to each of our front doors to let us know, courteously and apologetically, what disruptions must happen to eventually provide this service. The sub-contractors, moving throughout the neighborhood, have worked quickly and quietly, keeping disturbance at a minimum. Their work will all be completed soon with 1) only what disruption was absolutely necessary and 2) with a high expression of empathy for their presence on our streets and in our yards.
Disruption devoid of empathy is no business process anyone wants in their workplace…no matter what the outcome or benefit. Unfortunately, when it happens (and it does), we put up with it for what comes out of it, and because we have no other choice… If we are not careful our own empathy for one another suffers. Mark that.
For years, the word and process of empathy had become so common, it became almost without meaning. Something just ordinary. Nothing special. Now, it’s rising in favor again…probably, seriously, because of how competitive businesses have become. Too often, we err in business with putting innovation and technology as goals and standards without considering the customer or colleague. Decision-making proceeding ahead of information-gathering and analyzing impact on those most affected is not the way up.
Marla Gottschalk says it well in her piece Disrupting Organizations With Empathy, “Forward thinking organizations hold great empathy for their potential customers. They design products that not only appeal to our emotions and senses, but address the problems we wrestle with in our daily lives. In each product, process or service — there is a little of us represented.
As long as we have empathy, I believe we’ll have innovation.
The same truth applies to the developing frameworks that support our employees. With empathy, we can achieve significant advances not only the way we work, but how we ultimately feel about our work lives. Whether we are considering leadership (See how empathy affects perceived leadership here), feedback, career development or work spaces — empathy matters.
Viewing work life from another’s perspective, can reap powerful results. We need to follow behind our employees and support their journey...Measuring our workplace problems is simply not enough to encourage healthy workplaces.” – Marla Gottschalk
I watched an episode of Chase Jarvis Live where Jarvis interviews Brian Solis – author of What’s the Future of Business: Changing the Way Businesses Create Experiences and X: The Experience When Business Meets Design. Brian Solis is one incredibly smart individual, and what captivated me the most in that 45-minute interview? What he said about empathy: “What do you want somebody to feel after they’re done with you in every moment of truth?…Who am I really trying to reach? What’s a day in the life of their world? What could I do to have an impact in their world?…What does a relationship really mean? When you see the world outside [from their side], then you see the role you’re going to play…Empathy unlocks a whole new level of perspective…It’s not good enough to be good enough…or the best. You have to now understand the impact you want to have and the role you want to play in someone’s life and then who that person is and design for that. It’s so inspiring.” – Brian Solis
Marcel Schwantes lists empathy is one of the 10 leadership habits found in the world’s best leaders. Empathy is a discipline. It is hard skill that every leader and every person equipping themselves to lead must see and seek as valuable to leading well. Otherwise, the lack of empathy will eventually have a pervasive effect on the workplace and the service and product. Don’t let this happen to you or your team.
In the YouTube video of one of the episode’s scenes, Captain Kirk, Dr. McCoy and Spock are in captivity. The humanoid woman Gem is with them. She is unable to speak but has extraordinary empathic powers. She can feel the pain of another and take it into herself, thereby healing the other person, at a cost to herself. She is also learning from these three what genuine care and self-sacrifice are.
Not the sort of topic we often toss around in our conference rooms or strategy meetings. Still…if we want to offer the best and be the best in our organizations, the lessons are clear…as are the warnings.
On the weekend, I was catching up with a bunch of friends who gather occasionally to keep relationships up-to-date. The question around the table was “So what’s new and exciting?” That usually elicits baby news, job changes, latest relationship, and emotional or situational struggles. I was completely engaged in what they were all saying…and then it was my turn.
I had nothing.
After stammering over what I could add, I pretty much just confessed to the mundane nature of my life. Vanilla was the only flavor that came to mind.
On the drive home, clarity prevailed and the largeness of the past year’s events filled my mind’s eye like watching an action film on the big screen. More “new and exciting” than I imagined could happen in a year – a grandson’s birth, a cancer diagnosis, my father’s illness and death were just some of the scenes of the last several months.
Then, right there, in the dark car, I was filled with gratitude that a merciful God filled all of that with His presence. Sometimes I forget to say out loud how incredibly good God is to be in our lives…and to never leave us alone in the hard.
Today’s “new and exciting” is that I am cancer-free right now, that darling baby is the star of his own music video, and acute grief in losing our dad is shifting to savoring memories of all our years together.
There’s more though…
Later in the weekend, I read this enlightening piece written by Benjamin P. Hardy. He interviewed composer and pianist John Burke about how he pushes himself to create.
Burke listed out four strategies that he regularly uses to “elevate” his work.
1. Always Work on Something You’ve Never Done Before
2. Map It All Out From the Beginning
3. Apply More Layers of External Pressure Immediately
4. Put “Creation Time” On Your Daily Schedule
Read Hardy’s piece for the particulars of Burke’s creative habits.
Burke’s approach to work, in general, and creating music, in specific resonated with me for two big reasons. The first, is that I had seen his system for creating in the habits of our composer/guitarist son, Nathan Mills (Beyond the Guitar). The second reason is that I see what the “new and exciting” had done to my own creative habits.
I had settled into a sameness, a smallness, that had become a prolonged recovery time for me. Healing was imperative, but there comes a time when we gather ourselves up and get back into life. The Hebrew King David’s example came sharply to mind – after praying and fasting for his terribly ill son – 2 Samuel 12:18-20 – at the news the child died, David rose up, washed and dressed, worshiped God, and ate.
The “new and exciting” for this Monday is to take John Burke’s strategies to heart. When a person gets her life back after a cancer diagnosis, and recovery is behind her, the best medicine is to get on with life…with a renewed passion and intentionality.
Thank you, Mr. Burke, and Mr. Hardy.
My husband has described this “elevating our work” with the phrase “Shifting to the next gear”. That’s what I want for this next chapter of my work life. I’ve been driving the service roads, and now it’s time to get back out on the highway. To adjust my life to a greater difficulty and higher speed.
Elevating our work requires adjusting our thinking in that direction as well. [See links below.]
Happy Friday! Hope this week was kind to you. Here are my 5 most favorite finds of the week for you.
1)St. Patrick’s Day – Lá Fhéile Pádraig Sona Duit!Happy St. Patrick’s Day! Wearing green. Corned beef and cabbage…and my family background is Scottish. Still love celebrating this day a bit. Photo Credit: Flickr
Also planning to watch the David Kidd documentary Patrick. A friend who heard David Kidd speak recently shared the following with me via email this morning – notes from his talk on the real Patrick (legends removed):
He was born in 396 AD and died in 471 AD.
Patrick was a man brought up on a Romano British Christian home somewhere in southwest Britain (his father was a deacon and grandfather a priest).
He was kidnapped at 16 (he said he didn’t really know God at that time), trafficked, and taken to the West Coast of Ireland where he worked as a shepherd and learned Irish.
As a slave, Patrick came to see the hand of God in his troubles. God broke through his defenses, and Patrick faced his unbelief and pride. Later he described how he turned to God whom he realized had been watching over him all the time. He became aware of God’s protection, and he discovered that God loved him as a father loves his son.
Before this, he had ‘sinned’ – something that ‘lasted an hour’ and he believed that God punished him.
God spoke to him in a dream about a ship to take him home. At 22, he managed to escape slavery.
At home, he had another dream of the people in Ireland calling him back.
He was obedient to the Spirit and went back to West Ireland (the ends of the earth at that time).
He was beaten, harassed by thieves and robbers, admonished by his British superiors, but his work grew and he remained humble.
He protested against injustice, esteemed women highly, and identified himself as Irish.
His legacy was a vibrant Christianity which lasted hundreds of years while Britain and Europe fell into the Dark Ages.
What we can do to honor Patrick’s memory?
The Past: Remember a humble man who had been mistreated, heard from God, obeyed, loved his enemies, lived his life for Jesus, and made a significant difference – not just in Ireland, but much of Europe.
The Present: Use Patrick’s life to help people focus on what really matters.
The Future: Be as faithful as Patrick and live for Jesus and His Kingdom – making a difference in this world with fruit that lasts.
2) Beauty and the Beast Guitar Arrangement – Yesterday the live action Disney film Beauty and the Beast debuted in the US. Articles abound about the production – its beauty and grand scenes. Other articles raise the question of whether it is as family-friendly as the Disney animated classic by the same name. Everyone will have to decide for themselves about whether to watch this film and how often. One very easy decision would be watching the just-released classical guitar arrangement by Nathan Mills (Beyond the Guitar).
It is beautiful, even with less-grand scenes, and its own Belle and wee beast. It is definitely family-friendly and the music is lovely. Enjoy!
Tenacity is that characteristic in a person or group that keeps her/them moving forward – persistence, resolve, determination.Photo Credit: Pixabay
Read the article for examples Crowley gives, and here’s his illuminating summary:
Tenacity has many manifestations for founders and their startups. At the beginning, it’s often deeply tied to identity. Giving up one’s idea feels like giving up on oneself. After hitting early milestones, tenacity is confidence. But it’s best tempered with humility, so as to avoid flying too high on early wins. As a company scales, tenacity is focus. There will be accompanying growing pains as customers sign up, headcount grows and the market responds. Anchor and orient yourself by asking: what is this supposed to be when it grows up? When the going gets tough, tenacity is grit. Don’t look externally to others to build what you need — you’ll be waiting longer than you want. Do it yourself. Lastly, tenacity is culture and a private truth. Tenacity at scale will both involve and elude people. What guides the team isn’t always accurately reflected in the public’s perception. An informed, committed team around you is the best way to drown out the noise and to march toward achieving your biggest goals.
“These different facets of tenacity are important insofar as invoking them keeps your legs moving and charging forward. Growing a company is an impossibly hard endeavor — many wouldn’t start if they knew just how difficult it is,” Crowley says. “But the early stories of most successful companies are often those in which no one thought it could be done. In fact, if you asked them, those founders probably didn’t know if they could do it either. But if you can get there — if you stick to what you set out to do — it can put you in an amazingly powerful and defensible position.”
4) Manliness – We should affirm, empower, and let loose women to fulfill their callings, giftings, and places in the world. Not being sexist, the same is true for men, of course. That’s why I appreciate the website/podcast the Art of Manliness. The Art of Manliness aims to encourage our readers to be better husbands, fathers, brothers, citizens — a new generation of great men (the About page).
I don’t go with everything on this website but some of the content is fascinating and extremely helpful. I hope never to have to jump from a speeding car but knowing it’s possible to walk away from such a situation made me interested in reading about it.
This information isn’t just for men, but some of the entries are male-specific. We women write volumes about how to be “better women”. I’m glad there are men (and women) are writing for men in this way.
5) Embracing the Life You Have – We have all experienced losses. We grieve…and grieve again. As time goes by, the grief changes, but that doesn’t mean it has to change us. At least not in an unhealthy way. John Piper speaks about this so eloquently and tenderly:
I have in mind two kinds of losses: those who had something precious and lost it, and those who hoped for something precious and never had it. It works both ways. Sixty years go by, and forty years on you think, “I’ve come to terms with that,” and then one morning it breaks over you, and you weep about a 40-year old loss, or a 40-year “never have,” and my counsel is, yes, go ahead, embrace that moment. Weep.
But then, say to your weeping after a season, “No. You will not define me, sorrow, because my God has said, ‘No good thing does he withhold from those who walk uprightly’ (Psalm 84:11). Therefore, even though it was good in one sense, and I miss it in one sense, I trust my God, and he has not withheld anything that is good for me.” Yes, let there be weeping in those seasons — feel the losses. Then wash your face, trust God, and embrace the life he’s given you. – John Piper
As one who struggles with waves of grief out of nowhere…thank you, Dr. Piper.
Principal Financial Group has been running a series of commercials with the theme Life Doesn’t Always Go According to Plan. Three of their commercials follow. Sweet messaging…
Be gentle with yourself and each other. Serve somebody, and be safe out there. [Oh, and please share in Comments your favorites of the week. Thanks!]
Who are the Refugees? Which are their Host Countries? Take a Guess.
In his LinkedIn article, Barry Sanders talks about one of the characteristics of what makes a “best place to work”. This characteristic is “common purpose”. He writes:
Common purpose is essential to driving organization-wide adaptability, which is key to succeeding in today’s fast-paced business world. A shared set of values and goals across the organization allows leaders and individual contributors to achieve widespread alignment, manage uncertainty, and guide decisions in times of turmoil and change.
Without establishing common purpose, companies risk a lack of motivation, lower levels of commitment, less loyalty, and decreased alignment amongst their employees—not to mention negative Glassdoor reviews.
He also quotes from his CEO General Stanley McChrystal’s bestseller Team of Teamswhich gives this summary of the importance of common purpose:
“Team members tackling complex environments must all grasp the team’s situation and overarching purpose…Individual SEALs have to monitor the entirety of their operation just as soccer players have to keep track of the entire field, not just their own patch of grass. They must be collectively responsible for the team’s success and understand everything that responsibility entails.”
When you can see the entire field, not just your patch of grass, your organization becomes more effective—and a better place to work. – Barry Sanders
I sure hope senior leaders get this message. Just communicating the purpose is not enough. That “patch of grass” must be given to that soccer player. He must own it and own his part of the entire field. Leaders who genuinely believe in and nurture common purpose cultivate a “best place to work” for their personnel.
2) Safeguarding Your Marriage – Infidelity or unfaithfulness in our marriage relationships is not just about sexual betrayal. Infidelity can happen when we allow our hearts to become more bonded to someone or something else more than to our own spouses. Dave Willis defines infidelity as “broken trust or broken loyalty”. He has posted a tremendously helpful article entitled The 9 Forms of Infidelity in Marriage (Hint: 8 of Them Don’t Involve Sex). Willis is a pastor,counselor and founder of Stronger Marriages. Single or married, you will benefit from his article because too often we “fall” into infidelity by letting ourselves be deceived in thinking it’s nothing. Safeguard your relationships!
3) Being Different – Matt Damico has written an excellent piece for Christ-followers. It is The World Needs You to Be Different. If you are reading this and you aren’t keen on the teachings of Jesus, you may already think that Christians are a quirky lot of people. What Damico says in this article is to call us to the rhythms, the routines, the practices of the church that work a peculiarity in us that’s a good thing.
Piano scales make a pianist. Hours behind the wheel make a driver. Weightlifting reps make muscles, and lots of miles make a runner. Routine and repetition aid us in so many ways, yet a lot of us seem allergic to similar habits in our weekly church worship gatherings.
But just as these individual habits do something to us, so it is with our congregational habits: they’re making us into something. God willing, they’re making us the right kind of peculiar.
We’ll bear fruit in this life when our roots are firmly planted in the coming new earth. As C.S. Lewis said, history shows that “the Christians who did most for the present world were just those who thought most of the next.” One of the main ways this happens is through the rhythms and repetitions worked into our weekly gatherings.
So, as your church gathers for worship this weekend, appreciate anew what’s happening, how the strange rituals — the “rhythms of grace,” as Mike Cosper calls them — are making you more faithful and more fruitful. – Matt Damico
4) Hard Seasons – I’m not going to wax on here about hard seasons – we all know what ours are. I just always want to keep Syrian refugees on my radar so here’s a photo piece that dramatically displays their reality…in a way that has stayed in my mind all week.
Then I also wanted to share a piece by Aaron Brown. I know his family. He grew up in Chad where his father was a physician. His reflects on a very difficult time and its oddly positive impact on his life…renewing his hope after the very difficult year of 2016.
5) Small Beginnings – In the Bible, the prophet Zechariah encouraged the people, “Do not despise small beginnings.” They had the huge task of rebuilding the Temple, and Scripture tells us, this great work began in the mundane but extraordinary act of Zerubbabel picking up the plumb line. Any beginning may seem small and inadequate for the grand vision that stretches in front of us. However, we never know when the small explodes into wonder.
Chip and Joanna Gaines (HGTV stars of Fixer Upper) have an incredible story of small beginnings which grew into a huge, phenomenally successful business. They started out flipping houses as a young couple and often had just the cash in their pockets. Now they have their own TV show, a real estate business, home goods store, and “The Silos” – a refurbished commercial venue in Waco, Texas.
Another example of small beginnings is pastor and author Tim Keller. Just this past week, Keller announced he was stepping down from the senior pastor position of New York City’s Redeemer Presbyterian Church. He pastored there for almost 30 years and it now is a multi-site 5000-member church. [This is a planned succession and he will be teaching in a seminary.] A friend of mine here in Richmond “knew him when”. Years ago, before his NYC church role he was her pastor, in a small church near here – West Hopewell Presbyterian Church. Small beginnings…
Whether you are examining a small beginning as a Christian or from a different worldview, there is excellent counsel to be had…both in Scripture and in articles (such as those linked below).
Just yesterday I was trying to encourage a young man about what he viewed as a small beginning in his career. Not sure I made sense at all. Then today, my husband emailed me this great article – about the exact same subject.
the power of choice (“you stop playing the victim to external circumstances and take responsibility for your life – the private victory“) and
the power of context (“In everything you do, there should be collaborative and synergistic elements. Of course, there is work which is your work. However, that work should be embedded within a group of others and toward something much bigger. – the public victory”)
Hardy’s full article is excellent (even includes components of the assist we get from brain plasticity which I wrote about earlier).
Next time you head to the restroom, take a look around. Unless it has just been stormed by a tour group that needed more than the usual service, you can get a sense of readiness. Not the readiness of the restroom, but of the person or agency servicing it…and you as a customer. I wrote about this level of customer service once before here. Why I wrote about clean restrooms then is why it begins my topic today. Clean restrooms demonstrate a sense of pride and caring. We want restrooms to be ready for the workday. How about our own readiness?
Readiness is defined as being fully prepared and willing to execute. It is not just about being prepared for one’s workday. It’s also a ready-set-go willingness to be on our toes, stepping up, taking the ball, and scanning both the horizon and the lines drawn on our playing field.
When a Cintas truck rolls into the parking lot, I can almost smell the clean linens and uniforms inside. Their branding includes this mantra: Ready for the Workday: A confident image, clean facility and safe workplace start here.Here’s their commercial that I just saw this weekend, It got me thinking about the broad reach of readiness in the workplace.
My husband walks out of the house ahead of me every morning with his computer bag and a thermos of coffee. He has his schedule on his phone and he keeps a journal. He has thought about the day. He is prepared…the willingness to execute then comes into play as he goes out our door and enters his company’s door…and all the rest of the doors of his day. Both are disciplines – the preparedness of readiness and the willingness to execute.
Readiness keeps momentum going and momentum has huge impact on business and workplace excellence.
After watching the Cintas commercial, I went to their website. What a feast for anyone wanting to learn about leadership and a healthy workplace culture. Check out their Code of Conduct and Business Ethics page. Nothing on their agenda about Business Casual – and everything about dressing and performing aims at positive impact, and helping their customers do the same.
The website’s drop-down menu displays a variety of helps and services. Honestly, it’s hard to believe this company is for-profit based on the generous sharing of information for helping others (their customers and competitors) be “ready for the workday”.
I want to close with some of the quotes from the Cintas website – both from their own founder and from writers who speak for and to their own leadership. Enjoy.
“Corporate culture is the single most important distinguishing factor between greatness and mediocrity. It is a major reason Cintas is different from our competitors and other companies. It is our ultimate competitive advantage.”Richard T. Farmer, Cintas Founder & Chairman Emeritus
“A key to our success has been a culture that encourages meaningful, respectful relationships between the company and our employee-partners and the commitment to always do what’s right. This spirit of teamwork, camaraderie and trust has become our most important competitive advantage and is a cornerstone of the Cintas culture.” – Richard T. Farmer, Cintas Founder & Chairman Emeritus
“Those who rise to senior leadership levels in almost any organization have one critical attribute in common — they’ve embraced soft leadership skills. This includes having the ability to build relationships with the people you work with. There’s never been a leader in this world without people who wanted to follow them — and the first step to getting people to want to support you is to get them to like you. Take the time to get to know the people you work with, and learn what’s important to them.” – Karlyn Borysenko
“Be transparent. Insincerity and evasion chip away at trust, so whenever you can, be transparent about what’s happening with the business. Of course, there will be confidential data you can’t disclose. Carolyn O’Hara of the Harvard Business Review notes, ‘regularly distributing other information—like financial results, performance metrics, and notes from board meetings—shows that you trust your employees, which in turns helps them have greater faith in you.’” – Lee Polevoi
“Don’t micromanage or give step-by-step instructions. Instead, provide guardrails while giving [employees] the freedom to find smart and creative solutions.“ – Chuck Leddy
Life happens. Whatever our hopes, goals or dreams, we go after them in real time and regular life. The challenge is to not lose sight of them in the course of working your day-job, whatever that might be. Jon Acuff’s book Do Over came out at a very timely place of transition in my life. The recurring theme of his book was to do what it takes to get where you hope to go – not finding yourself at the end of your career realizing you just clocked in and out of “someone else’s job”…for decades. The daily of our lives can snuff out or overshadow where we knew in our hearts we wanted to go…in work, relationships, and vision. Mark that and take positive steps through it.
I’ve read ever so much more about goal-setting than I’ve actually used. In thinking of goals and action plans, I can actually feel an eye twitch coming on…and all I want to do is eat junk food and check Facebook. Alas…goal-setting is a challenge…but a worthy one.
Roadmaps are helpful for me. Not only with finding the destination but also with marking progress, checking for more scenic routes, noting markers which teach us stuff, and pointing to rest stops.
After reading the articles linked below, a roadmap for decision-making has emerged that makes sense to me…and hopefully will be helpful to you. We need goals or we are never fixed on a mark toward which we launch our best efforts. The key, however, is not just in deriving the goal but, setting a course that aligns with our relationships and responsibilities. That way, when setbacks come, they don’t put us off-course. We just deal…and get back on course.
So here we go:
10 Sure Turns Toward Achieving Our Goals
Listen to the Longing – As we get older, our goals change in life. Still at a heart level, we have longings for a life of deep purpose and genuine achievement. Those longings may be as unique as we all are as people. We are never too old or our lives too far-spent to tune into that longing. It’s never too late.
Tell Those Closest to You – Don’t keep to yourself what you would love to pursue. Tell those who care for you so much that they will pour into your vision and your goals. Fear of failure or disappointment won’t diminish your hopes if others share them with you…because they love you and believe in you.
Set Goals and Then Revisit Them With “Why’s?” – This is actually some of the hardest work of moving forward and stymies some of the best of us. Serge Popovic breaks this down in a helpful way by looking at the systems (or commitments) that help us get to goal. The goal is our destination but we daily make decisions and take action toward that goal. These rhythms are part of the discipline of achieving our goals. They also inform our direction as we revisit our goals and ask the necessary “why’s”.Photo Credit: Dreams Procrastinated
Consider the Costs and Work Them into Your Plan – In setting course to meet life goals, there are givens we must consider. Taking care of our family is an obvious one. Managing our time around other responsibilities. Not missing our children as we strive toward that goal that can stretch years ahead. The costs don’t have to alter our course, but we must reckon with them.
Organize Your Life – Why is this important? Organization can have a huge impact on recouping the costs (in #4) and in freeing us up to potentially getting to goal faster. Do be careful what your organize OUT of your life…especially relationships. Make wise decisions here… It’s one thing to get rid of stuff or downsizing time-wasters, and another thing to neglect relationships.Photo Credit: Paul Sohn
Choose and Develop Your Team and Expand Your Network – Speaking of relationships, this is one of those circles that can pay huge dividends for all involved. Rarely do we make goals that don’t include the investment of others. Think through the people you know and who of those would be a great support to your future. They could be idea-generators, mentors, investors, content experts…and some could be family who mostly cheer you on and pray for you in the battles.
Take Action or Execute Your Plan – What? Taking action is point 7 on a 10-point roadmap?! We have clearly taken action in multiple ways already, but those preparatory functions have set the stage for a strong start to execution. Even through Steps 1-6, we may have already reframed what the plan looks like. Being proactive before we set the plan in motion greases the tracks for achievement. The action plan will be revisited often…which actually makes it less stressful for me to develop. Melanie Curtin even writes about journaling our goals and action plans, giving us a daily view of progress.
Deal With the Drag of the Past – This is a preemptive strike against those emotions that form barriers to reaching our goals. That dull sense of foreboding, the failures of the past, the gnawing insecurity, the temptation to blame…. None of these keep us from reaching our goals, unless we empower them to do so. Lighten the load by cutting the ropes on the past. One caveat: the “drag of the past” doesn’t include wisdom we’ve gained – Remember that part of the past always.
Allow for Respites and Setbacks – Again, life happens. I have had to sideline some goals in recent months because of health and family issues. They are not gone from my mind or my habits…but they are sidelined for the moment for real life things of more urgent need. However…these kinds of things can become normative if we aren’t careful. You don’t want to lose momentum …keep moving toward your goal if at all possible…even if it’s ever so slowly. At some point, sooner than later, revisit and reset goals…and rest when that’s the greatest need.Photo Credit: Bloom to Fit
Celebrate and Express Thanks All Along the Way – no explanation needed here. This isn’t just for the finish line but for every step along the way. For every barrier that we turned into a door. For every problem we forged into an opportunity. For every God-orchestrated appointment and “per chance” meeting. Celebrate. Show gratitude. Widen the circle – your achievement is enjoyed by many!Photo Credit: Morning Business Chat
Hopefully, you found this helpful. The resources below informed this piece and are all rapid reads if you want to go deeper in a direction. I hope your main-takeaway is that you can achieve and starting today is not too late…starting is the point. You’ve got this!
Aha moments can occur in all sorts of settings. My latest happened during our pastor’s sermon this week. Toward the end of a deep and fascinating exposition of Colossians 2, Pastor Cliff reminded us that we are not meant to earn God’s approval. He gives it unconditionally. Then Cliff talked about how we get caught in the trap of “It’s never enough!” when thinking of our efforts or accomplishments. Then “It’s never enough” or “Not good enough” too easily turns into “You’re not good enough.” This is the place where what we do intersects with who we are…
Switch from the Sunday Bible lesson to the Monday workplace application. I’m not talking the unconditional love of God here, but what happens to us in continuous feedback loops. Stay with me…This made me think uncomfortably about the way I once operated in the area of idea generation and innovation.
I am “an editor”…it gives me great satisfaction to take a document or process and make it better. Recently a friend asked me to edit his manuscript. It’s going to be such a great read…can’t wait for it to be published. Still, there will be lots of edits. For me, being an early reader, I just took care of some grammar and flow issues. There will be more qualified editors down the road. It’s enough for me to do quick, elementary edits and wildly praise the author and his riveting storyline, cheering him on to the next steps of publishing.
The tweaking that I used to do regularly in my earlier professional life was more intense in those days…and less forgiving. I wanted it (whatever it was) to be right, and it was my immodest opinion that I could get it to right. Especially when evaluating someone else’s work (ironically, I was less hard on my own work – figuring it was perfect already, right? Sigh…). The tweaking of another era has come round to a newish process called iteration.
One definition of iteration is the “process of learning and development that involves cyclical inquiry, enabling multiple opportunities for people to revisit ideas and critically reflect on their implication”. These feedback loops are meant to be fast-paced with the finish in view.
Where iteration (or tweaking) breaks down (if I might be so bold) is when it’s taken well past rapid feedback loops into a realm of fine-tuning that has the team guessing “will it ever be good enough?” Product design and process development are vital to any company, but what we must also consider is the team or personnel involved.
If the feedback loops relate to the launch of a new product or a new business process, excitement and brainstorming are part of the momentum. Continuing to tweak over months instead of weeks before the launch can take a negative toll on the team. No one wants to forfeit excellence, but we don’t want to lose excellent personnel either.
Trusting the judgment of our best thinkers is worth the risk of possibly releasing a product or service when we may not all be sure it’s “perfect”. That is what beta-testing is all about…the feedback that then comes to us from the consumer or user.
I’m really talking out of my element here (not being a designer or innovator so much as a lifelong learner). My leap from the sermon to the workplace relates to my own past struggle with wanting something with my name on it to be perfect while exhausting my teammates with “what if we do this?” or “What if we say it this way?”
What a gift for us to take a well-thought-out proposal and, instead of putting it through the “just not good enough” wringer, we read it and pass it back to that colleague and say, “Good job”…empowering them to execute the proposal. How often does that happen these days?
Please share stories [in the Comments] of work situations where you experienced genuine affirmation for a job well-done.
Recently when water started backing up into the kitchen sink, I was afraid that it was something I had done. Too liberal using the disposal, for instance. Dave was out of town and nothing I could do would remedy the situation. Finally, on a Sunday afternoon, in desperation, I called our plumber (Richmonders, if you need a good plumber, email me, and I will give you his contact info). He came and fixed the problem, and best of all, it wasn’t my fault, after all. This young man literally LOVES his job and was kind to take the time, after he was off the clock, to give me the breakdown of what the problem was. What he charged me? Worth every penny…especially the part where it wasn’t something I had done wrong.
Why I bring this up is that being a fairly capable and creative person doesn’t prevent me from faltering at the likelihood that I messed-up. See the Imposter Syndrome. My mental wiring is such that I get discouraged when my contribution to a situation actually causes more work for someone else, adds expense, or slows down progress. I’ve learned over the years that all that tweaking I may not have taken the product from good to great, and most assuredly caused some amount of frustration to hard-working, quality colleagues. Lesson learned.
There are times and seasons when tweaking is appropriate in developing a product and changing a business process. What we want to take into account is the cost of that tweaking, or iteration, on the people who make things happen in our workplaces. Free them from the “not good enough’s” to enjoy the fruit of “jobs well done”.Photo Credit: The Muse
Wake up early. Slater is not talking waking up early enough to just get to work on time. He’s talking 5ish. To wake up that early requires going to bed early…not just napping on the couch (guilty), but habitually, getting to bed early to get up early. This is determined by how much sleep you need…whether you’re a morning person or night person, that amount of time is pretty much set. “Sleeping in” – that weekend luxury – can derive negative gains. Is it worth it? Just asking the question he raises.Photo Credit: The Female Network
Exercise regularly. OK, so nothing new, right? This is not about staying in shape, physique-wise. That could be a benefit of exercise, but the goal is to sweat! We know the great benefits to regular exercise, many of which are mental. Feeling happier is one. It’s making exercise a habit that’s key here – for all its physical, mental, emotional, and even vocational benefits.Photo Credit: Beamery
Focus, don’t multitask. I have actually prided myself for years on the ability to multitask. No more. It’s possible it wreaked havoc on my memory and probably on the quality of my work and relationships. Slater talks about the importance of a daily routine of planning, execution, review and starting a plan for the next day. “Work out the 3-5 things that you need to accomplish over the course of the day and focus on them first.” Focus is key. I’m learning.Photo Credit: Massolutions
Learn from mistakes. When our day doesn’t go quite how we hoped, we too often default to blaming (too many meetings, interruptions, demanding bosses, time-wasters and trust-busters). We make mistakes in our decision-making and assessments; what’s important is that we deal with them humbly and proactively. Refuse to blame others. Learn from the mistake and move on. Sidebar: If it’s someone else’s mistake or poor judgment or questionable character, then learn from their mistakes as well. Don’t get muddled up, fuming about another, when your own life is at stake. You have it in you to control that.Photo Credit: UltrapreneurSayings
Make personal investments. What habits have you put in place to continue to grow and develop? Habits, not just hopes or goals set somewhere in the distant future. Slater observes: “The world’s most successful people are always prepared to invest time and resources in their own personal development. If you stripped someone like Bill Gates of his assets and dumped him on the street I’d be willing to bet he’d be ok – he’s constantly invested in himself and built up huge reserves of human capital, major companies would be falling over themselves to offer him a job.” This is where weekly goals come in, and maybe a mentor…someone you trust who will help you stay accountable to your goals. Don’t miss this valuable habit…I definitely need more discipline in this area.Photo Credit: SalesTrainingSolutions
I’ve written a lot in Monday Morning Moments about habit formation (see links below). There are so many great resources online about this important professional life skill. Slater’s article on these 5 simple daily habits reminded me again of how possible it is to know success/effectiveness if we do the work of putting these habits into our daily routine. I’m on it…once again. [Like with New Year’s Resolutions, we may not be successful over the long-haul with every one, but we move closer to goal every time we push in that direction.]
What are habits you have seen make a difference in your personal and professional day-to-day life? What habits would you like to make part of your daily routine? Please share in Comments.