Category Archives: Communication

Monday Morning Moment – Are You Listening? Or Are You Silencing Voices?

Photo Credit: Flickr

Let’s start on the grandest scale possible. Even the God of the universe invites us to speak to Him…and He listens and actually hears us.

Something to aim for with each other…on the smallest scale of our lives.

We love when little babies recognize our voices as attached to people they have grown to know and love in their short lives. Then they discover their own voices, and we celebrate that milestone. That magical power of making their observations and requests understood must be life-changing for them…and for us.

At some point, years down the road, we begin to tune out a little…and we model it for them, farther down the road.

This “tuning out” is why courses in active listening abound in universities, and not just in the communications department.

In our adult lives, of work and community, we are wise to take a measured look, from time to time, at how we listen and whether we silence the voices around us by our behavior.

Leadership coach Kate Nasser posted a bold article on the workplace scenario of silencing employees.

She doesn’t hold back on leaders’ responsibility in this, but I view this as applicable to any part of our community, whether it be marriage, family, friendship, or religious/political affiliation. A brief summary of Nasser’s 15-point checklist follows:

  1.  Look unapproachable.
  2.  Have a thin skin and make it about you.
  3.  Do not ask for input.
  4.  Bully and berate others or their ideas.
  5.  Speak only to those who make you comfortable.
  6.  Ignore ones who raise issues.
  7. Create a hierarchy of those you speak with and those you don’t.
  8.  Claim you want innovation but demand proof during the creative phase.
  9.  Take credit for others’ ideas.
  10.   Accuse and blame in public.
  11.   Nit-pick on details when ideas are first offered.
  12.   Change the subject without acknowledging what was said.
  13.   Pit one person against another.
  14.   Override every decision others make.
  15.   Lead chaotically with constant exaggerations and untruths.

Insidious Leadership: Are You Silencing Employees? – Kate Nasser

Whew! That was rough, huh? None of us are probably characterized by all those points. However, did any of them smart a little? We don’t want to be that kind of person…probably none of us…that kind of person who, by our behavior and attitude, silence another person’s voice. We all lose when that happens.

Dealing with our realities helps us to listen actively. Our realities may include over-work, weighty responsibility, and seemingly inadequate freedom or resources to make change. Don’t we want to be active listeners…to gain from those around us and empower them to be successful? We can become effective listeners again.

YouTube Video – The Power of Listening – William Ury – TEDxSanDiego

We may think we are good listeners. We make eye contact. We “give face” to those around us. However…hear this. Do others’ ideas make us tired? Do we have a strong grip on “the way it is” and have no intention on giving way…no matter how well we think we’re listening. Author and mediator William Ury (see TED Talk above) speaks of true communication through “a listening revolution”. First we listen to ourselves to discover our own desires, dreads, and dreams. Then we learn how to listen with understanding and with the determination of acting on what we hear. Actually, listening, with the goal of understanding, is the first action we take.

“Give them our full attention and listen to the human being behind the words, because one of the biggest gifts we can give anyone is the gift of being heard.”William Ury

Photo Credit: Flickr

I’ve had more experiences than usual with doctors over this past year. As we all know, they have the reputation for not being “good listeners”, for not “giving voice”. I can tell you the ones I hope not to see again or the ones who are visibly backing out the door before my questions have been answered. There are still others who “give face” – eye contact and a seemingly engaged look (from years of practice maybe) – who have clearly still moved on to the next patient, even while still standing by my bed.

Then…there is the one or two – those beloved physicians – who actually sit by us, in the exam or hospital room. They treat us as if we’re the only patient they have that day. We talk together, and I know that we are partners in keeping me healthy. Right? Partners – not the greater and the lesser actors in a scene, but partners.

Kudos to you out there – physicians, bosses, colleagues, spouses, parents, children – who don’t just have the look of listening or communicate some sort of nuanced “I hear you”. Kudos to you who really listen and engage with the other.

We are not all just a set of ideas or opinions. Real people bring a voice to the table. When we communicate that we are too busy or too important or too settled already on a decision to consider one more voice, we speak volumes about our own character…and eventually the product or service we have to offer.

[I’m preaching to myself here…reminded of the God of the universe who takes the time and action to assure us that we will be heard… when we speak to Him. Sometimes, I cry out to this small world of mine, demanding to be heard…when there is a place, a Person, who always welcomes me. Please forgive my waxing a bit philosophical or theological. For me, it’s a good place to start in 1) sorting out what exactly I want to voice, and 2) practicing listening to another with the same honor/respect I wish for myself.]

We are not just the ones who silence voices or the ones who feel we are not being heard. We can be both, and usually are.

Listening, determined to understand, brings us closer to both leading well and following better. Something to think about on this Monday morning.

Don’t miss the links below. Really excellent reads on how we silence one another’s voices and how to we turn it around.

Insidious Leadership: Are You Silencing Employees? – Kate Nasser

Can Your Employees Really Speak Freely? – James R. Detert & Ethan R. Burris – Harvard Business Review

6 Reasons Employees Must Speak Up to Thrive at Work – Glenn Llopis

7 Tips for Wooing Your Employees Into Loving Their Jobs, Again – Matt Straz

Monday Morning Moment – Ignoring in the Workplace and the Powerful Practice of Noticing – DebMillsWriter

5 Friday Faves – Journaling, What Ends All Marriages, Cell Phone Addiction, Trauma Healing, and Neighborhood Gelato

Happy Friday! Cutting quickly to the chase here, with my favorite finds of the week:

1) Journaling – Writing is a favorite outlet of mine. When I write, it’s like talking to a trusted friend. Everything is clearer after. Less frightening, too, sometimes. that’s what reflection does for you. Journaling has been a life-long habit of mine. In fact, I’ve told my kids that when the time comes and they go through all the stuff in the attic, they might want to read some of the journals. Although, I also warned that anything shocking they read, I’ve probably long since worked through (hopefully).

Productivity coach Benjamin P. Hardy strongly encourages journaling as a daily early morning habit.

Do you write or journal? It’s worth a try. You never know what you might discover through writing out what is bouncing around inside your head.

Why Keeping a Daily Journal Can Change Your Life – Benjamin P. Hardy

2) What Ends All Marriages –
Meg Marie Wallace writes a chilling piece on the one thing guaranteed to end all marriages. In her article, she talks about marriages that survived adultery and other betrayals, as well as marriages that didn’t survive. Then she gave what she saw as the difference.Photo Credit: Edvard Munch, Wikipedia

Those whose marriages didn’t survive were those who allowed their hearts to grow cold and hard toward their spouse.

“In order for marriages to thrive BOTH people need to guard with all diligence against hardness of heart. It has no place in marriage, yet in big ways and in small ways we let it creep in. This hardness often begins so subtly, with the smallest acts of selfishness…but left unchecked can grow to become a raging fire of wrath, anger, hatred and bitterness.” Meg Marie Wallace

Left. Unchecked. We must guard our hearts if we want our relationships (marriage and otherwise) to thrive in hard places.

Read Wallace’s piece. We can take hope and take charge of those hearts of ours.

3) Cell Phone Addiction – Jesse Lyn Stoner posted a powerful article, by Victor Prince, on the intrusion of cell phone technology in the workplace. The piece is Want Your Team More Engaged? Remove the Weapons of Mass Distraction . If we were honest, many of us struggle with this. I know I do. Take a minute to read Prince’s take on how to shake-up the workplace by confronting the distraction of our phones. I’m motivated. On both personal and professional fronts.Photo Credit: Andres Rodriguez, Flickr

4) Trauma Healing – After studying about Adverse Childhood Experiences (ACEs), I’ve become more interested in trauma healing. Wanting to be equipped, I went to a training this week. The American Bible Society offers a course especially geared toward those who want to serve people who’ve come through terrible lossPhoto Credit: BPNews

or trauma (refugees, anyone with PTSD, persons with addictions, fill-in-the-blank). The training is designed to help meet the needs of all people no matter the religion or background. Only one section is specific toward Christians.

Through role-play experiences, storying, dialog, writing and art exercises, the course facilitators guide participants how to recognize and lovingly intervene with those who have come through trauma. I was surprised myself how helpful the exercises were in helping me with some losses I’m still recovering from.

The written guide is an excellent tool for anyone and can be purchased online.

Healing the Wounds of Trauma – Harriet Hill, Margaret Hill, Richard Baggé, Pat Miersma

5) Neighborhood Gelato – Don’t you love those shops tucked into your neighborhood where you know the people behind the counter and the products are always amazing? One of those around here is The 21Hundred, named for its location on John Rolfe Parkway, in Richmond’s West End. It’s a cozy, friendly place where neighbors gather and others drive over to join them. Payton and Robyn Wilson, the proprietors, serve up espresso, gelato, and other yummy treats every day of the week but Sunday. They treat all of us like return customers, even when it’s the first visit. Check it out if you’re a Richmonder. If you’re not, tell us of a neighborhood favorite of your own.

Have a great weekend and be kind to one another. You never know what someone is going through.

Worship Wednesday – the Church Segregated – Black & White – Erskin

Photo Credit: Church Leadership

There is neither Jew nor Greek, there is neither slave nor free man, there is neither male nor female; for you are all one in Christ Jesus.
 – Galatians 3:28

For He Himself is our peace, who made both groups into one and broke down the barrier of the dividing wall.Ephesians 2:14

Racial segregation in the church must break the very heart of God. How is it that we, who love Jesus and want to live as He modeled and taught us, continue to live and worship apart from one another racially?

We live in a racially complex city. Richmond, Virginia, was once the capital of the Confederacy. Even now, the racial divide is shamefully wide. The church, both black and white congregations, has Christ’s mandate to come together. To be reconciled. To live at peace with one another. To enjoy community together.

My family is part of a church that has a vision to reach Richmond. Our city is ethnically diverse. To reach Richmond includes figuring out how to not just be another white church in the neighborhood.

Erskin Anavitarte is a Christian songwriter. On his website, he also identifies as a diversity spokesman and adoption advocate. He is a Kingdom builder and a reconciler. This is a man who calls us to enlarge our lives and our churches to include one another.Photo Credit: Erskin Music

He wrote a little song Black & White which really touched my heart this week. Simple and yet profound lyrics.

“One song may not make much difference, but my prayer is that we remember that God made us all and perhaps bridging the gap begins by focusing our eyes on Jesus. That’s the message of this song.”Erskin Anavitarte

After our country’s last election, I was burdened afresh how racially polarized we are as a nation, and even in the church. This can’t be the case, in daily life, for Christ followers. Not in daily life. Not in corporate worship. How do we come together?

As we worship the Lord today, we ask Him for wisdom and for opportunity. We ask for compassion and understanding. We determine to “love beyond the limits of our prejudices…to speak love and embody love” (Rev. Michael Walrond, Jr.).

Today, I want to make it a priority to discover the black church in the same neighborhood as our white church. To find those who love God as I do…and this city in a way that can stretch my own love…and maybe it could go beyond the reach of either of us. Just maybe.

[Let’s close in worship now. Check out the super helpful links below, later.]

Worship with Erskin and me, would you?

The most segregated time in our country

Is Sunday morning 11 o’clock

Black churches, white churches

Right next door

They’re on the same block.

Both with hands raised high for Jesus

Still a million miles between us

Black people; white people

Remember the God who made you and me equal

Not some people but all people

Remember the God who made you and me equal

We all want to walk with Jesus

We all want to be about His will

How do we break down the unseen walls

Where bridges need to be built

This song may not change your mind

Jesus won’t let me keep it inside.

Black people; white people

Remember the God who made you and me equal

Not some people but all people

Remember the God who made you and me equal

Maybe it all begins

By not focusing on ourselves

Fixing our eyes on Him

Living our lives as friends.

Black people; white people

Remember the God who made you and me equal

Not some people but all people

Remember the God who made you and me equal.

Photo Credit: James Estrin, The New York Times

YouTube Video – Erskin – Black & White – Official Lyric Video

A Shift in Demographics at a Church in Harlem – Samuel G. Freedman

YouTube Video – Global Spirituality: Pastor Michael Walrond at TEDxHarlem

They’re Playing Our Song – The Secret Multiracial Churches Know About Music – Michael O. Emerson

7 Key Characteristics of Diversity-Oriented Churches – Brian Leander

Racial Reconciliation in Richmond, Virginia? – Wendy McCaig

[Links below showcase Christian comedians who help us with some of the things that unnecessarily make us uncomfortable with each other’s church cultures…although I couldn’t find one that caricatured white church worship for blacks. Could someone help me?]

YouTube Video – Gary Owen – My First Time at a Black Church

YouTube Video – Unwritten Black Church Rules – KevOnStage

YouTube Video – Black Church Phrases Explained – KevOnStage

Monday Morning Moment – Community in the Workplace – We Need It

Photo Credit: Pixabay

Working on teams made for some of the highest performance years of my career. I used to think it was a weakness of mine that I didn’t thrive professionally if I wasn’t on a team. Looking back at seasons of life where my work required solitary focus as well as the times when collaborative effort was the expectation, the difference in quality of life and product was astounding.

We need each other. Author C. S. Lewis even observed that we are all “one vast need”. This thinking goes counter to our culture’s bias toward self-sufficiency and independence. In the workplace, our brilliance does not have to be defined as always being the lone ranger or the self-starter. How we work with others, and what we draw out of each other, in terms of value, creativity, and resource could be the difference in both performance and morale.

“When we live our lives in isolation, what we have is unavailable and what we lack is unprocurable,” wrote Basil (an early Church father). When we live our lives independently, other people are poorer because they cannot benefit from our gifts: “what we have is unavailable.” Also, when we isolate ourselves, we are poorer because the benefits of others’ gifts are lost to us, so what we lack, we cannot get. There are good things in others that are “unprocurable” unless we interact with them…You are “one vast need” and must avoid the extremes of saying, “I am not needed,” or, “I don’t need you.”Art Lindsley

Community – and Why We Need It – Art Lindsley, C. S. Lewis Institute

Early in my career, people invested in my professional development and in me as a person. I had rich opportunities to work alongside both leaders and practitioners who shaped what I had to offer in the workplace. You have read about some of the teams I’ve had the privilege to be a part (here and here)… The work of those teams continues to thrive.Photo Credit: Wikimedia Commons

What we do together far surpasses what we can do individually.

Individualism is a fine idea. It provides incentive, promotes leadership, and encourages development—but not on its own. We are social animals who cannot function effectively without a social system that is larger than ourselves. This is what is meant by “community”—the social glue that binds us together for the greater good. Community means caring about our work, our colleagues, and our place in the world, geographic and otherwise, and in turn being inspired by this caring. Tellingly, some of the companies we admire most—Toyota, Semco (Brazil), Mondragon (a Basque federation of cooperatives), Pixar, and so on—typically have this strong sense of community…Somehow, in our hectic, individualist world, the sense of community has been lost in too many companies and other organizations. – Henry Mintzberg

I agree with these authors and many others on the importance of community in the workplace. Right now my work is done in a very solitary environment. Thankfully, I have friends and colleagues who fill some of the void where I miss team. In times when our workplace lacks community, we shouldn’t wait on outside forces to alter our situation. We must take steps to create community. Brook Manville has written an excellent step-by-step process to embolden us in this effort. Missing community at work is just wrong, especially because we can do something about it.

Can major transformation really begin…almost spontaneously, with small acts by people who are not part of the senior leadership?…In his recent book Community: The Structure of Belonging, Peter Block, an authority on workplace learning and performance, wrote, “Most sustainable improvements in community occur when citizens discover their own power to act…when citizens stop waiting for professionals or elected leadership to do something, and decide they can reclaim what they have delegated to others.”Henry Mintzberg

Rebuilding Companies as Communities – Henry Mintzberg, Harvard Business Review

Can we have community on every work team? Maybe not. Can we have community at work? Absolutely. Whether it is a core value of a company or not, we can create and cultivate community whatever our role is and wherever we find ourselves in the workplace.

Let’s get after it!Photo Credit: Vimeo, Belbin

Wisdom for the Teaming Masses – Brook Manville, Forbes

Saturday Short – a Space and a Place on the Team – Deb Mills

Belbin Improving Teams 2017 – Vimeo

5 Friday Faves – Psychological Tricks, Leadership Hacks, Parenting, Egyptian Food, and Pressing On

Welcome to Friday, Folks! It’s a breezy, warming Spring day. Almost summer. Hope you have a safe and refreshing weekend. Here are five of my favorite finds this week. Please comment below what your favorites are this week. Blessings!

1) Psychological Tricks – Whether we are aware or not, we apply mental processes to our interactions. For better or worse. How we sit in a room, for instance. If we have a problem with someone, we are tempted to sit across from them, rather than beside them. This is actually counter-intuitive because people are less apt to attack the person seated beside them. Another action I’ve learned over the years is to never have a two-on-one difficult meeting. If the meeting requires the presence of three people, the person being disciplined should have one of those persons seated beside him/her, almost as an advocate. The meeting will then be less threatening and potentially more productive. Distractions, like posture and unnecessary verbiage, are easy for us to control with practice.

Photo Credit: The Power of Ideas, Ideapod

Saying “I think” or “I feel” is redundant and draws down the power of the message that follows. Also slumping or folding arms across your chest can communicate something other than your intent and again weakens your message. Communicating effectively is worth the study into our own quirks and applying psychological “tricks”. Not to manipulate but to increase message clarity. An interesting article I discovered this week is 15 Clever Psychological Tricks That Everyone Should Know and Start Using Immediately. Rapid read.

[Sidebar: Don’t be put off by a few grammatical errors. The piece doesn’t appear to be written by a native English speaker.]

2) Leadership Hacks – Two of my favorite leadership coaches are Marcel Schwantes and Carey Nieuwhof. Any of us who truly want to be effective leaders would do well to hear their counsel. Schwantes has written a piece entitled: To Be a Strong Leader, There Are 6 Things You Must Give Your People (Most Rarely Do). He delineates what strong leaders give their employees:

  • They give employees their ear.
  • They give employees empathy.
  • They give employees rewards and recognition.
  • They give employees space to recharge.
  • They give employees plenty of information communicating both the good and the bad.
  • They give employees fairness.

Photo Credit: Flickr

Click here for Schwantes’ commentary on each. Leaders too often think they do well in these areas and thus do not discipline themselves to keep tooled. Unfortunately, if not checked,  weaknesses in these areas will permeate a company.

Nieuwhof posted about a growing problem in leadership – Why Busy Leaders Make Bad Leaders. We expect to be busy as leaders because we have loads of responsibility. So why is it that some leaders seem to have the time to be the kind of leader Schwantes notes in his article above? Leaders who delegate and don’t need to control processes or employees are those who most see the value of employees and their impact on the product and customer satisfaction. Read his article linked above. Here is how he closes:

Busy people love to act like they have no choice and they’re oh-so-slammed. Until you catch them binge watching Netflix, or lingering over an iced coffee checking Instagram, or talking for 30 minutes at a workmate’s desk about nothing in particular.

I’m not trying to be judgmental. I’m all for iced coffees and Instagram. It’s just there’s a cognitive dissonance in many of us between what we believe and what’s true.

You have the time for what matters. After all, every leader gets 24 hours in a day. You have the time to get the most important things done. You just didn’t make the time—you spent it doing something else.Carey Nieuwhof

3) Parenting – Parenting is a tough job and advice abounds. I am cautious in recommending parenting books and articles because the sense of guilt for parents is already sizable. Every child is different and every situation is as well. Having said all that, I do see hope in simplifying one’s family life and environment…just so both the parent AND the child can breathe.Photo Credit: Simplicity Parenting

Kim John Payne is a writer, researcher, and speaker in the field of simplicity parenting. Having spent over two decades in the school and family counseling field, he has seen the chaotic nature of family lives and its impact on children. His book  Simplicity Parenting: Using the Extraordinary Power of Less to Raise Calmer, Happier, and More Secure Kids is a best-seller. I have not yet read his book but have already been captivated by his teaching on his website.

If all we do is throw away toys as a way to simplify our children’s lives, we are not really dealing with the issue of chaos in their lives. Too often, we replace material possessions with the pursuit of experiences (what we may call social, athletic, or academically enriching). Experiences, especially where our children learn to serve and value others, can be life-transforming. However, we must be careful that experiences don’t continue to cause our littles to be over-stimulated making them addiction-prone in later years. Needing more, more, more to be satisfied.

Check out Payne’s website, and listen to his lectures both on his website and YouTube. I love when parents write comments (on Amazon reviews, for instance). Some have experienced his prescriptions as heavy and guilting, creating their own form of chaos. The major take-away of all parenting advice must be what speaks to you and your child’s situation. The rest is its own clutter.

YouTube Video – LoveParenting: Simplicity Parenting – Which Toys to Get Rid Of (Minimalistic Approach to Play)

YouTube Video – LoveParenting: Minimalism – the only 10 TOYS you “need”

According to Harvard Psychologists – Parents Who Raise “Good” Kids Do These Five Things

The Silent Tragedy Affecting Today’s Children

YouTube Video – Raising Children – Jeff Foxworthy

4) Egyptian Food – I’ve spent the last several days in the home of a very good Egyptian friend. She is an incredible cook. Egyptians are known for their hospitality and it was lavished on me in that visit. We had many of my favorite Egyptian foods, and my friend is an outstanding cook. In celebration of that, I wanted to extend to you the recipes of three of those dishes: Macarona Bechamel, Koshari (or Kushary), and Basboosa.

Macarona Bechamel

KoshariPhoto Credit: Wikimedia

Basbousa (Coconut Yogurt Semolina Cake)Photo Credit: Flickr

5) Pressing On – A friend of ours, Marlo Salamy, writes a blog about life, God, and her family following the death of their youngest, Anna, to cancer in 2007. I’m always touched by the honesty and faith reflected in her writing. In this week’s blog, What Matters, she writes about how we might act in the potential lost moments of our lives. Her illustration is from the tornado that blasted through Joplin, Missouri, when over 100 people lost their lives on May 22, 2011. The video posted in the blog makes you think. Wow!

Bonus: Spotlight Syria

https://www.youtube.com/watch?v=W_6aXNB77us or https://www.facebook.com/ajplusenglish/videos/966031366871704/

Monday Morning Moment – Ignoring in the Workplace and the Powerful Practice of Noticing

Blog - being Ignored at Work - dailymailPhoto Credit: Daily Mail

[Adapted from the Archives]

It just happens over time…the ignoring of people around us. Think about this morning, coming into work. Retrace your steps, and think of the people you passed within speaking range…but you didn’t…speak, that is. In another season of life, I might have slowed down to walk with someone a ways behind me, or even run a bit to catch up with someone ahead. Just to use that time to connect a bit. We race into our work stations, heads down, as if the most common courtesy of greeting and inquiring into another person’s life just takes too much time away from the “important”. We sit down in meetings before they start and get lost in our thoughts, or our laptops, or our phones. We just ignore those around us…

Time itself seems to become more important than people. We circle up with our team, or go one-on-one with our boss or a consultant… when including a colleague, intern, or member of another team could have added greater value to that conversation. Are we more in a work culture today of tight circles when larger collaborative ones might prove more profitable? Do we just ignore those working around us who, by our actions, seem of little consequence to our workday? It’s not intentional maybe…but it becomes habit and then part of our character…communicating that people don’t matter.Blog - People Matter - greatplacetowork

Photo Credit: Great Place to Work

Throughout my professional life, I have tried to be tuned into those around me, whether they currently are in my work group or not. My nature is to notice and my desire is to acknowledge. In various work situations, it’s been from a place of influence rather than from a position of authority. Any task or responsibility entrusted to me had to be accomplished through winning the confidence and cooperation of those around me. No authority to just delegate or task others with work. Gifted colleagues have always been willing to work on projects with me. People recognize when they are truly valued, and they engage more solidly when they are genuinely respected/regarded. We can build capacity for noticing people.

Ignoring those in our workplace over time has consequences. Just like that adage “Hurt people hurt people”, I think “Ignored people ignore people”. It’s a contagious work culture practice which has been widely researched. Productivity, employee engagement, longevity, and work relationships within teams and across the organization can all be negatively affected by just the casual neglect or lack of regard for colleagues.

Sidebar: As I was reading and thinking about this issue, the chorus of a strange little song kept coming into my head. The Broadway musical, “Chicago“, has a woeful character who laments about his smallness in life, as if people look right through him. The song is “Mr. Cellophane”.

O.K….back to workplace culture. What would happen if we determined to be noticers and acknowledgers at work? This is not a soft practice…it’s brilliant really. Taking little time, we can, each one of us, actually humanize and elevate the workplace experience for everyone we encounter through the course of the day. This is not an exercise of rewarding a job well-done but of noting the person behind the job…as valuable. Period. Full-stop.

Listen Closely words on a ripped newspaper headline and other news alerts like take notice, vital info, importance of being a good listener and pay attentionPhoto Credit: Chip Scholz

I’ve known some great champions in this through my professional life, and I aspire to be like them. Real servant leaders. We may not think of ourselves as leaders, but we can all lead out in serving, noticing, and acknowledging those around us. Skip Prichard writes about servant leadership and lists 9 qualities of these “noticers”.

9 Qualities of the Servant Leader

1: Values diverse opinions

2: Cultivates a culture of trust

3: Develops other leaders

4: Helps people with life issues

5: Encourages

6: Sells instead of tells

7: Thinks you, not me

8: Thinks long-term

9: Acts with humility

Consider this challenge as I make it for myself to genuinely and honestly take note of people, moving through our workday. This is not about being only polite, but being “in the moment” with those around us. It may start with a greeting, and then an inquiry, and before we know it, true caring could follow. Translated into workplace language, that is employee engagement where ideas are exchanged toward better solutions for everyone.

I can’t close this topic without a shout-out to any one of you who’s having that experience of being ignored. You know, of course, that it doesn’t change anything of who you are…but it can harden your heart toward colleagues and dull your thinking in your job. I appreciate Jon Acuff’s piece on being ignored, a piece about Heisman Trophy winner and NFL quarterback Marcus Mariota:

“Throw the passes when no one is watching. Write the pages no one sees. Work through the business plans people don’t believe in yet. Hustle long before the spotlight finds you. You don’t need the whole world on your side to create something that changes the world.”

Postscript: I follow Vala Afshar on Twitter. He is the “Chief Digital Evangelist” for Salesforce and author of The Pursuit of Social Business Excellence. He posted the picture below, with the Tweet “This is how people ignored each other before smartphones”.Blog - Ignoring people without cell phones - Vala Afshar - twitter feedPhoto Credit: Twitter

It made me chuckle because we blame technology for so many of our relational woes when focus and attending to each other is an age-old issue. People matter. Our colleagues matter. Take notice.

The Noticer – Sometimes All A Person Needs Is A Little Perspective – Andy Andrews

Power, Authority, and Influence – Samer Ayyash – Slideshare

How to Practice the Art of Acknowledgement – Darcy Eikenberg

1 Surprising Lesson About Dream Chasing from a Heisman Trophy Winner – Jon Acuff

The Powerful Impact of Acknowledging Good Work – Laura Garnett

Being Ignored Is Worse Than being Bullied – Victoria Woollaston

Business Decision-making The Rule of WYSINATI – What You See Is Not All There Is – Chip Scholz

9 Qualities of the Servant Leader – Skip Prichard

The Power of Noticing: What the Best Leaders See – Max Bazerman – Bazerman focuses on taking in information in order to make better decisions rather than the simple act of noticing people (which can also empower decision-making and business process, communicating that people matter).

Monday Morning Moment – That Thing That Doesn’t Need to Be Said – and If It Does

Photo Credit: Wikimedia

Being an extrovert is a bit of a curse, isn’t it? Verbally-processing introverts struggle as well. That need…that compulsion…to get words out of our heads and in the open. We who suffer with this understand the wild nature of words. For those who don’t have this same impulse, you may also suffer under the weight of our words.

This is a public confession and redress of this particular conundrum.

[For those of you, like me, who feel sometimes your head might fairly explode if you don’t voice your thoughts so you can find resonance with a hearer, you are free to read the last two paragraphs first.]

I grew up with good teaching from an introverted mom who knew the power of words…and the importance of using them wisely.

This adapted from a past blog posting of mine:

My Mom raised us up with lessons on our speech from Scripture backed up by the cultural message of an old Walt Disney film, Bambi:

“If you can’t say something nice, don’t say nothing at all.”

Good counsel. Only problem is the continuing conversation in our heads that color our attitudes, our tone of voice, our preferences, and our decisions. These we still must wrestle down and be done with.*

First, this is not a guilting of any sort. For myself or anyone else. We who restrain words understand the risk we take in speaking… especially those things we feel almost an obligation to say. Those words we think will somehow right a tilting world. Those words we feel entitled to. The words that state our case or that of another.

Second, we know, often too late, that words not spoken are rarely misunderstood. Of course, silence can be deafening as well, but we have to put our own meaning into someone else’s silence. With spoken words, it’s clear what a person is thinking. So it needs to be worth speaking. The hearer may have a very different take on the matter. Thus the risk and wariness that must accompany speaking boldly.

Third, does what we think need to be said? Will it make a difference in the positive to what’s going on in our heads? Or will what we say only add to a problem, rather than bringing it closer to resolution?

There’s a pithy and true saying floating around the internet about thinking before you speak. Here is a visual of it.

Photo Credit: Flickr, Jo Quinlan

Along with this, these days, is Think Before You Post. How many times have we deleted a Facebook or Twitter post put up in haste, hoping it came down before being read by those significant in our lives who would be hurt or offended by it? Sigh…Photo Credit: Flickr

Is our opinion so valuable as to cause pain to those who matter to us? Not. At. All.

Photo Credit: Hannah W. Potter

All that being said, finally, what do we do with the words building in our heads about massive concerns, witnessed injustices, shifts in worldview or mission drifts? There are words, as I see it, that have to be expressed almost to understand the whole picture of a thing going on. These words, raw and impassioned, we don’t speak randomly or post publicly (except in the rare occasion of stopping harm). These words if expressed may only yield spiritual reprimands, or hurt silences, or long tirades from disagreeing hearers/readers. The words that must be said, words that you know may have disastrous consequence, might need the hearing only of a trusted friend…at least at first. This sort of friend will hopefully help guide you to sort out that which does not need to be said and what does – to whom, in what manner, and on what occasion.

Oh the wisdom in thinking before we speak. How thankful I am for those trusted friends who refuse to think ill of me when words spill over! Friends, and family, who know my heart is not meant to wound, who help me sort out my words and what to do with them. Friends who know I take no joy or satisfaction in anything bordering on gossip or slander. Friends who listen, and may agree and resonate, but counsel with me – about what must be shared and what is best left unsaid. Friends who pray with me and remind me to pray. In my book, that is never spiritualizing…prayer is as real a thing as all those thoughts that can rob me of sleep…but so much better.Photo Credit: Flickr, J. D. Hancock

Anybody out there have the same struggle? Or a different struggle with words? Any helps you want to share? Shoot us some of your words in Comments below.

*Monday Morning Moment – What You Think of Others Matters – Workplace Wisdom – Deb Mills Writer

Speech, Power and Significance of

5 Friday Faves – Adoption, The Last of the Mohicans, Being Single, Craveability, and Honoring

Another Friday…they come so fast. Today, I am not in my usual spot but didn’t want to miss sharing this week’s favorite finds. Enjoy…

1) Adoption – I don’t hear the phrase much anymore, but in my child-bearing years, when asked what a couple wanted (boy or girl), the response was often, “I don’t care…just as long as it’s healthy.” A wise older friend told me one time that God gives life and every child is perfect in His eyes. One population we see less of in our country these days is people with Down Syndrome. Photo Credit: Flickr

Of of the genetic tests done during pregnancy, one is to rule out Down Syndrome in the fetus. If the parents have objections to keeping a baby with Down Syndrome, abortion is an option to some…as is adoption. Raising a child with health or developmental issues is challenging. We adopted such a child and thrill to see how he continues to meet his challenges…and to bless all around. We did not adopt a child with Down’s but we have friends who did. The videos below are a beautiful sampling of this population of perfect children and adults.

2) The Last of the Mohicans – To be honest, I have never been able to watch this painful and beautiful film all the way through. Its theme (originally composed by Dougie Maclean and arranged for this film by Trevor Jones) is exquisite. Listen here on YouTube with a composite of scenes from the movie. When Nathan arranged this grand orchestral piece (“Promentory”) for classical guitar, I knew it would have to be extraordinary. See what you think. Listen here:

YouTube Video – The Last of the Mohicans – Promontory – Classical Guitar – Beyond the Guitar

3) On Being Single – The whole dating scene in my 20s was something I pulled out of long before marrying. It wasn’t pretty. By the time I entered my 30s, life was filled with great friends, strong family relationships, challenging work, and serving in church and community. Loneliness crept in at times, but it still does even after marrying later in life. These days I am privileged to enjoy the friendship of several women (and a few men) who are single. Do some of them want to married? Yes, but not all. When I saw the video below, it resonated – how society can mis-communicate the great value of these women and men…I never want to do the same.

“‘Leftover women’ are outstanding. ‘Leftover men’ should try harder.”Marriage Market Takeover

3 Ways to Guard the Single Women In Your Life – Grace Thornton

Invite Someone Single To Dinner – Jasmine Holmes – Desiring God


4) Craveability – A few years back, I took myself off of sugar. For over a year, I just refused to eat it (desserts, snacks, etc.). It was a healthy choice for me at the time. I lost a lot of weight and stopped craving sugar. Gradually, as with many lifestyle changes, I went back mostly to my old ways (still not eating chocolate or doughnuts – two trigger foods). I watched an interesting YouTube video this week on crave ability – Michael Pollan on Cooking. In it, Pollan compared the nutritive value of food cooked by corporations vs. that cooked by humans. Now, corporations (restaurants, food processing companies, etc) don’t really “cook”.  His premise though was compelling. When we cook, we control how much sugar, salt, and fats we add to food. When we buy food already prepared commercially, the craveability factor is at work. Foods we return to buy again and again have been developed to tap into our cravings.

My husband was on a work trip to California this past week. A much-loved fast-food restaurant was on the list of eateries. In-N-Out Burger. He and his colleague even ate there twice one day. Now, the food must be pretty special, but it speaks to Pollan’s observation about how we eat when driven by cravings. If we were eating at home, we have French fries rarely. Yet, eating out (for lunch each day, for instance), we might have fries more often.Photo Credit: Marco Fischer, Pexels

We in the US have a fair amount of food weirdness in our striving to eat healthy or, on the flip-side, in our indulging of cravings. Considering what is behind our food preferences, even our addictions, might help us make wiser choices in what we eat – especially related to sugar, salt, and fats.

YouTube Video – Michael Pollan: “Cooked: A Natural History of Transformation”

5) Honoring – Respect and honor are two very different actions and experiences. I’ve heard people say, “I just don’t respect him/her.” or “He/she doesn’t deserve my respect.” There can be such derision or contempt in those statements, they also seem to communicate “can’t” and “never will”. Honor is defined as “valuing or esteeming highly.” We live in a culture that defaults to valuing self over anyone else…we have to fight against this strong pull to elevate ourselves over even those we say we love the most. In one of the Apostle Paul’s letters, he writes: Love one another with brotherly affection. Outdo one another in showing honor. (Romans 12:10) Whether someone deserves honoring or not is of no consequence. We choose to honor others. Photo Credit: Pinterest

Do we choose to honor others in our every word and deed? Think about the trash talk we can so easily fall into in relationships. It seems harmless enough but it sets us up to follow suit with dishonoring actions and attitudes. My hope is to be a person you can trust to keep your name safe on my lips.

In our current political climate and knee-jerk one-upmanship in social and work circles…what if? What if we tried to “outdo one another in showing honor”? How would that change our homes, workplaces, world? How do we teach that sort of valuing to our children? How do we re-awaken our hearts to it as adults? I would love to hear your thoughts (in Comments below).

Well, those were my favorite finds this week. How about yours? Please share any of those in the Comments. Have a safe and refreshing weekend.

Bonuses:

Quote about Prayer:

“The greatest thing we can do for one another is to pray. Prayer is striking the winning blow at the concealed enemy; our service is gathering up the results.” Corrie ten Boom, Not Good If Detached

Photo Credit: AZ Quotes

Looking for a Remote Job? 15 Companies Reveal What They Look for in Remote Employees – Marcel Schwantes

Weird Parenting Trends We’re Tried the Past 100 Years – Good Housekeeping

Things It’s Time to Get Rid Of – Good Housekeeping

5 Friday Faves – The Office, Accents, Resilience, Community, and Long Goodbyes

We’re rolling into the weekend with gorgeous Spring weather to draw us outside. The fact that the grass must be cut before the neighbors organize an intervention also motivates. Beauty surrounds us here as April moves to May and the flowers bust out.

For your Friday refreshment, here are my five favorite finds for this week:

1) The Office – What a funny TV show! The Office (not to be confused with the British version) ran from 2005-2013 and still has a huge cult following. It is a parody of the American workplace. This mockumentary gives us an opportunity off-the-job to chuckle at the quizzical nature of some of our workplaces and relationships within them. Nathan Mills has done a brilliant guitar arrangement of both the show’s theme as well as musical interludes in several of the episodes.

Watch, enjoy, and remember this show that has humor and an innocence very different from many of today’s TV sitcoms.

YouTube Video – The Office Meets Classical Guitar – Beyond the Guitar

2) Accents – I love languages. Over the course of life, I’ve tackled Spanish, Arabic, and a bit of French. Living in North Africa for many years allowed me to be immersed in languages different from my own mother tongue. Language learning is such a useful discipline for all of us and I’m thrilled when I see parents helping their children become multi-lingual. The younger we are when learning languages the better able we are to naturalize our accents in those languages – substantiated here and here.  Don’t let the fear of a Southern (or other) drawl keep you from learning and speaking in a newly acquired language. Dialect coach Sammi Grant gives some interesting advice in her YouTube video How to Do 12 Different Accents .

3) Resilience – I just started following Jordan Harbinger recently, and here’s his take on resilience – Becoming Resilient – the Art and Science of Grit. Resilience has been intriguing to me for many years, and I wrote some months ago (here) on another author Jon Acuff’s counsel on grit.

Photo Credit: Crystal Coleman, Flickr

Read Harbinger’s piece on resilience.

When I talk about resilience, I’m talking about the ability to stay engaged with a person, project, or circumstance — to stay in the game — through its inevitable ups and downs…we’re talking about our ability to handle life, in all its unpredictable and maddening difficulty, without falling off, going crazy, or hurting ourselves in the process.

Harbinger goes on to talk (podcast and blog) about the journey of becoming resilient, or gritty. We all have life occurrences that input into whether we grow resilience or take on a victim’s worldview. We can’t change the situations maybe but we can change how we respond to them. Having strong, nurturing relationships and choosing to learn as much as we can from adverse experiences are two processes of becoming resilient.

I want to be resilient in the hard places and help those I love to be the same. Hard things happen, but we don’t have to be devastated by them. Learn from these guys, and others, about the resilient life.

4) Community – There are no words really that express well enough the great value of community. Deep caring friendships reflecting love of a nature only God can infuse. We experience in this small group of folks in our local church. Community is also a part of our work, neighborhood, and family. I hope you know true community as well. Tell us about in Comments below.

5) Long Goodbyes – Saying and experiencing long goodbyes – It’s part of what we walked with Dad and what we learned about God, each other, and our own hearts in the process. Saying goodbye (for awhile) to a dear friend. The final closing of an office. They can both wear you out and leave you totally satisfied…you did all you could do to honor that passing.
Bonuses

Born Apart

The only difference between them is 4.36 seconds. #NationalSiblingsDay

Posted by Special Olympics on Monday, April 10, 2017

Dad With Alzheimer's Still Remembers Favorite Song

For a little while, he didn't have Alzheimer's anymore. And it's beautiful to watch.

Posted by Thoughtful Women on Thursday, September 1, 2016

Grandpa sees colors for the first time in his life

His reaction is beautiful Credit: ViralHog

Posted by Viral Thread on Tuesday, April 11, 2017

 

 

 

Monday Morning Moment – Are You Ready For Your Workday? – Lessons From Cintas

Photo Credit: Food & Beverage Magazine

Next time you head to the restroom, take a look around. Unless it has just been stormed by a tour group that needed more than the usual service, you can get a sense of readiness. Not the readiness of the restroom, but of the person or agency servicing it…and you as a customer. I wrote about this level of customer service once before  here. Why I wrote about clean restrooms then is why it begins my topic today. Clean restrooms demonstrate a sense of pride and caring. We want restrooms to be ready for the workday. How about our own readiness?

Readiness is defined as being fully prepared and willing to execute.
It is not just about being prepared for one’s workday. It’s also a ready-set-go willingness to be on our toes, stepping up, taking the ball, and scanning both the horizon and the lines drawn on our playing field.

When a Cintas truck rolls into the parking lot, I can almost smell the clean linens and uniforms inside. Their branding includes this mantra: Ready for the Workday: A confident image, clean facility and safe workplace start here. Here’s their commercial that I just saw this weekend, It got me thinking about the broad reach of readiness in the workplace.

My husband walks out of the house ahead of me every morning with his computer bag and a thermos of coffee. He has his schedule on his phone and he keeps a journal. He has thought about the day. He is prepared…the willingness to execute then comes into play as he goes out our door and enters his company’s door…and all the rest of the doors of his day. Both are disciplines – the preparedness of readiness and the willingness to execute.

Readiness keeps momentum going and momentum has huge impact on business and workplace excellence.

After watching the Cintas commercial, I went to their website. What a feast for anyone wanting to learn about leadership and a healthy workplace culture. Check out their Code of Conduct and Business Ethics page. Nothing on their agenda about Business Casual – and everything about dressing and performing aims at positive impact, and helping their customers do the same.

The website’s drop-down menu displays a variety of helps and services. Honestly, it’s hard to believe this company is for-profit based on the generous sharing of information for helping others (their customers and competitors) be “ready for the workday”.

I want to close with some of the quotes from the Cintas website – both from their own founder and from writers who speak for and to their own leadership. Enjoy.

Corporate culture is the single most important distinguishing factor between greatness and mediocrity. It is a major reason Cintas is different from our competitors and other companies. It is our ultimate competitive advantage.” Richard T. Farmer, Cintas Founder & Chairman Emeritus

A key to our success has been a culture that encourages meaningful, respectful relationships between the company and our employee-partners and the commitment to always do what’s right. This spirit of teamwork, camaraderie and trust has become our most important competitive advantage and is a cornerstone of the Cintas culture.” – Richard T. Farmer, Cintas Founder & Chairman Emeritus

“Those who rise to senior leadership levels in almost any organization have one critical attribute in common — they’ve embraced soft leadership skills. This includes having the ability to build relationships with the people you work with. There’s never been a leader in this world without people who wanted to follow them — and the first step to getting people to want to support you is to get them to like you. Take the time to get to know the people you work with, and learn what’s important to them.”Karlyn Borysenko

Be transparent. Insincerity and evasion chip away at trust, so whenever you can, be transparent about what’s happening with the business. Of course, there will be confidential data you can’t disclose. Carolyn O’Hara of the Harvard Business Review notes, ‘regularly distributing other information—like financial results, performance metrics, and notes from board meetings—shows that you trust your employees, which in turns helps them have greater faith in you.’”Lee Polevoi

Don’t micromanage or give step-by-step instructions. Instead, provide guardrails while giving [employees] the freedom to find smart and creative solutions.Chuck Leddy

Photo Credit: LinedIn – Cintas

Hope you enter your workplace ready for the day today! The best part of Monday is its own possibility of a new beginning. Of course, that sort of “Monday” can come any day of the week.

On ready!

6 Essential Leadership Skills That Will Advance Your Career – Karlyn Borysenko

Building Trust in the Workplace – What Business Leaders Can Do – Lee Polevoi

Agile Process Management: An Approach For Business Success – Chuck Leddy

16 Things You Should Do at the Start of Every Workday – Jacquelyn Smith, Forbes

6 Tips For Building Momentum  During Change – Sallie Sherman

Why Preparation Is Better Than Planning – Craig Jarrow

Being Ready For Your Workday Feels Great! – Advance Preparation Is the Key to a Successful Day – Craig Jarrow

What Does Casual Dress Really Mean Today? – 6 Wardrobe Tips For Career Success – Lynn Taylor