Category Archives: Workplace Culture

Monday Morning Moment – Servant Leadership – Trending Forward

Photo Credit: Tri Pham, FLickr

The servant-leader is servant first.

It begins with the natural feeling that one wants to serve. Then
conscious choice brings one to aspire to lead. The best test is: do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?Robert K. Greenleaf
“…more likely themselves to become leaders” – Isn’t that how you thought Greenleaf would end that sentence? I read it that way. We don’t naturally think of aspiring to serve – “moving up the ranks” to better position ourselves to serve.
Why write about servant leadership?
So much has been and continues to be written about servant leadership. The terms change and trend a bit differently over time. Of late, relational leadership has gained in popularity. This type of leadership is defined as “as a relational process of people together attempting to accomplish change or make a difference to benefit the common good.”
I love that concept and style of leading, but servant leadership goes even farther. Relational leaders can focus on their particular team or tribe, in a mentoring, collaborative role…for the good of those leaders and the organization and client base. Servant leaders aspire to a wide reach. Not just leader to leader, but to permeate the whole of the organization with an ethic that everyone, at every level, matters. This is a huge aspiration but the gains are huge as well.

Marcel Schwantes, founder of Leadership from the Core, has written a piece on the 10 Leadership Habits Found in the World’s Best Leaders. These ten habits are derived by Larry Spears from the Robert Greenleaf‘s pioneer work in servant leadership. Read the article for Schwantes full commentary, but the 10 habits follow:

  • Listening
  • Empathy
  • Healing
  • Awareness
  • Persuasion
  • Conceptualization
  • Foresight
  • Stewardship
  • Commitment to the Growth of People
  • Building Community

Another list of qualities to consider is posted by business leader Skip Prichard‘s 9 Qualities of the Servant Leader. Both Prichard’s list below and Schwantes’ list above are excellent markers for your own leadership:

  • Values diverse opinions
  • Cultivates a culture of trust
  • Develops other leaders
  • Helps people with life issues
  • Encourages
  • Sells instead of tells
  • Thinks you, not me
  • Thinks long-term
  • Acts with humility

Finish the whole of his article here (and don’t miss the comments – fascinating).

Photo Credit: Virginia Guard Public Affairs, Flickr

Marcel Schwantes has also written 10 Compelling Reasons Servant Leadership May Be the Best, Says Science. In this piece Schwantes tackles the misconceptions about servant leadership as well as the many reasons why it’s the best form of leadership. I personally love this article because the evidence of the kind of company that prospers under servant leadership is undeniable. We know these organizations by their service – like Chick-Fil-A, Southwest Airlines, Home Depot, Ritz Carlton, FedEx, UPS, U.S. Marine Corps, and many others. Very persuasive.

Finally, I’d like to share General Stanley McChrystal‘s view of leading “like gardeners”. My husband is a gardener. Even after a long, tiring day at his regular job, he puts in the time necessary to tend the plants he’s growing. Bent over, on his knees sometimes, doing the work of nurturing them to reach their maximum fruitfulness.

“Regular visits by good gardeners are not pro forma gestures of concern—they leave the crop stronger. So it is with leaders.”

Employees and customers know the experience (or lack thereof) of the leader who truly attends to their needs. No drive-by visits here. No sprinkling of some corporate fairy-dust just by the sheer presence of the leader in the room, or the building, or on podcast/commercial.

McChrystal warns against the leader who becomes too important to personally serve his personnel or customers.

“I would tell my staff about the “dinosaur’s tail”: As a leader grows more senior, his bulk and tail become huge, but like the brontosaurus, his brain remains modestly small. When plans are changed and the huge beast turns, its tail often thoughtlessly knocks over people and things. That the destruction was unintentional doesn’t make it any better.”

Always in thinking of leadership, we are tempted to look to our own leaders…to measure them by the scale of excellence (seen above). The servant leader is servant first. Don’t get muddled up by checking off what your leader is not. Serve that leader, as you serve other personnel and customers. Serve. Serve by leading. Lead by serving.
“Servant-leadership is more than a concept, it is a fact. Any great leader, by which I also mean an ethical leader of any group, will see herself or himself as a servant of that group and will act accordingly.”
[Please don’t miss the links below…especially those not mentioned in this blog. Also please share examples (in Comments section below) of servant leadership you have experienced…or your own personal journey in becoming a servant leader.]
Journey strong. Serve long.

YouTube Video – Servant Leadership – Leadership From the Core – Marcel Schwantes

10 Compelling Reasons Servant Leadership May Be the Best, Says Science – Marcel Schwantes

9 Qualities of the Servant Leader – Skip Prichard

The Understanding and Practice of Servant-Leadership – Larry C. Spears

General Stanley McChrystal: We Should All Lead Like Gardeners

Glassdoor’s 2017 Best Places to Work Rankings: The Importance of Common Purpose – Barry Sanders

Monday Morning Moment – True Humility in Leadership – So Not Cliché – Deb Mills

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – With Matt Monge – Deb Mills

Larry C. Spears and Robert K. Greenleaf

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service – Deb Mills

Monday Morning Moment – 3 Quick Reads on Leadership – to Help You Stay the Course, Not Be a Jerk, While Being Innovative – Deb Mills

Happily Ever After – What Makes Relationships Work – Poster – Frank Sonnenberg

5 Friday Faves – The Office, Accents, Resilience, Community, and Long Goodbyes

We’re rolling into the weekend with gorgeous Spring weather to draw us outside. The fact that the grass must be cut before the neighbors organize an intervention also motivates. Beauty surrounds us here as April moves to May and the flowers have popped open.

For your Friday refreshment, here are my five favorite finds for this week:

1) The Office – What a funny TV show! The Office (not to be confused with the British version) ran from 2005-2013 and still has a huge cult following. It is a parody of the American workplace. This mockumentary gives us an opportunity off-the-job to chuckle at the quizzical nature of some of our workplaces and relationships within them. Nathan Mills has done a brilliant guitar arrangement of both the show’s theme as well as musical interludes in several of the episodes.

Watch, enjoy, and remember this show that has humor and an innocence very different from many of today’s TV sitcoms.

YouTube Video – The Office Meets Classical Guitar – Beyond the Guitar

2) Accents – I love languages. Over the course of life, I’ve tackled Spanish, Arabic, and a bit of French. Living in North Africa for many years allowed me to be immersed in languages different from my own mother tongue. Language learning is such a useful discipline for all of us and I’m thrilled when I see parents helping their children become multi-lingual. The younger we are when learning languages the better able we are to naturalize our accents in those languages – substantiated here and here.  Don’t let the fear of a Southern (or other) drawl keep you from learning and speaking in a newly acquired language. Dialect coach Sammi Grant gives some interesting advice in her YouTube video How to Do 12 Different Accents .

3) Resilience – I just started following Jordan Harbinger recently, and here’s his take on resilience – Becoming Resilient – the Art and Science of Grit. Resilience has been intriguing to me for many years, and I wrote some months ago (here) on another author Jon Acuff’s counsel on grit.

Photo Credit: Crystal Coleman, Flickr

Read Harbinger’s piece on resilience.

When I talk about resilience, I’m talking about the ability to stay engaged with a person, project, or circumstance — to stay in the game — through its inevitable ups and downs…we’re talking about our ability to handle life, in all its unpredictable and maddening difficulty, without falling off, going crazy, or hurting ourselves in the process.

Harbinger goes on to talk (podcast and blog) about the journey of becoming resilient, or gritty. We all have life occurrences that input into whether we grow resilience or take on a victim’s worldview. We can’t change the situations maybe but we can change how we respond to them. Having strong, nurturing relationships and choosing to learn as much as we can from adverse experiences are two processes of becoming resilient.

I want to be resilient in the hard places and help those I love to be the same. Hard things happen, but we don’t have to be devastated by them. Learn from these guys, and others, about the resilient life.

4) Community – I write on community a lot (search the blog archives). True community is a rare and wonderful thing. This group (pictured below and others who didn’t make this supper) is like family for me, as we continue to live away from our extended family. In this circle of friends, we share deeply with each other and pray faithfully for each other. We may not always agree on everything, but the disagreements are grace-filled. Definitely no need to force a win here. Relationships matter. So (again) here’s to community. May you always find it where you are or may you have the courage to go after it.

5) Long Goodbyes – When we moved around overseas, we experienced tough long goodbyes. For our local friends in those countries, it wasn’t a sure thing that we would see each other again. That was hard. We would say our goodbyes several times over, and even had last goodbyes at the airport. The reality of those goodbyes (and the goodbyes we experienced leaving family in the US) would only sink in as we settled into our seats on the plane. It was then I was thankful for every exhausting moment of those last visits.

Another place we have long goodbyes is with loved ones who tarry in illness before dying. We question that sometimes. I know with our dad and that long goodbye, I can see the good that came out of the hard. There was so much we learned about him, about God, and about ourselves and each other during those last weeks. I’m very glad we all got through it and Dad’s certainly in a better place now.  What we gained in the stretching and serving of that season can’t be weighed except on a scale of love. I will forever be thankful for the family members who cared most intimately for Dad. The goodbye was longest and probably richest for them.

These days, I’m preparing to say goodbye (for awhile) to a dear friend as she takes a job far from here. Missing her already.Then there was the final walk-through this week of a beloved workspace (left behind over a year ago). The walls still ring with the memory of those impassioned conversations.

Long goodbyes can both wear you out and leave you somehow totally satisfied…you did all you could to honor that passing… whatever it was. That is something that can be counted joy.

Bonuses

Monday Morning Moment – When You Love Your Job – and Your Power to Make It So

Photo Credit: Maxpixel

I had trouble getting my enthusiasm up for work today. This is highly unusual, because I LOVE Mondays. Even went to bed early last night; only to have bad dreams and restless sleep.

OK…so it happens sometimes. Shake it off and embrace the day, right?

I want to write about what happens when we love our job. Remember when that was? …if it isn’t that way for you today, don’t let this season bring you down, and your work down.

A friend shared with me recently that he has come to figure his worklife into decades. He makes strategic decisions based on where he is today in his job and what he hopes to be doing in the next decade. We all know the years go by quickly…so he got me thinking.

If I don’t love my job today, I really either need to do something to correct course, or, before jumping ship, think where I hope to be over the next several years.

This morning I came across a funny and invigorating video on Facebook. It is When You Really Love Your Job. Watch below.

This little video showed a number of employees doing their jobs well and with speed and finesse. It had a poignant touch for me because I have personally watched servers in North Africa make crepes, cut up fruit, and pour tea like the workers in the video. I miss that.

If you search online for loving what you do, you find lots of helps on how that works and how to make it happen (again).

Jeff Haden posted a helpful piece entitled 15 Revealing Signs You Genuinely Love What You Do. It’s a quick read and it will either encourage you that you really DO love your job, or, if not, maybe there are some simple steps you can make to change it up. Some of the signs are : You enjoy attending meetings. You think about what to say, not how. You help without thinking. Definitely something to consider…as are the other signs.

Photo Credit: The Muse

If you love your job, that is worth celebrating and worth protecting as the job or company changes. If you don’t love your job so much, then you have to ask yourself the question, is it time to look elsewhere or do you have capacity to do what it takes to restore joy to your job, as it is?

Photo Credit: Flickr

Benjamin P. Hardy writes about this in One Behavior Separates the Successful From the Average. What is that behavior? Initiative! We determine for ourselves how we shake out our day. Sure, there are going to be obstacles and difficult people and various struggles over the years. It’s always worth it for our own sake, to take back control of how we love our jobs. Exercising initiative, as Hardy suggests, is the way out…either out of the joyless season you’re in and stay in your job, or out of the job. Just don’t take the joylessness with you.

Here’s to loving our jobs!

Do You Love Your Job? – Deborah Repplier

Discover the Work You Were Born to Do – James Gonyea

17 Inspiring Quotes About Loving Your Job – Michael D. Pollock

This Is Your Life. Do What You Love – The Holstee Manifesto Lifecycle Video

Photo Credit: Vimeo

 

5 Friday Faves – Music Lessons, Final Fantasy, Grandchildren, Leadership Guy Jon Mertz, and a Smorgasbord on Success

Beautiful day outside…hope the same is the case for you.

Here are my Friday faves this week:

1) Music Lessons – I was the worst student at music lessons. My mom was so determined that I would learn to play the piano. Seriously, I don’t even remember having a piano in our home…we must have, right? Dear old Mrs. Bowles taught me my first lessons. She and her husband owned a tiny general store in our neighborhood. She was ancient…and kind. I loved her but not enough to practice. Some weeks, my only time on the piano was our lesson. Do you think she could tell?

This week, I discovered an enthralling post on music lessons written by Tom Barnes, senior writer for Mic. The title is Music Lessons Were the Best Thing Your Parents Ever Did for You, According to Science.Photo Credit: MaxPixel

In the article he lists 13 scientific benefits of the many more derived from music lessons. Below, I’m posting his list, but don’t miss his brief and fascinating commentary on each one. Here’s his article.

Taking Music Lessons:

  1. It improved your reading and verbal skills.
  2. It improved your mathematical and spatial-temporal reasoning.
  3. It helped your grades.
  4. It raised your IQ.
  5. It helped you learn languages more quickly.
  6. It made you a better listener, which will help a lot when you’re older.
  7. It will slow the effects of aging.
  8. It strengthened your motor cortex.
  9. It improved your working memory.
  10. It improved your long-term memory for visual stimuli.
  11. It made you better at managing anxiety.
  12. It enhanced your self-confidence and self-esteem.
  13. It made you more creative.

All three of our children had piano lessons early in their schooling. They all did music through high school then took different paths afterwards. After her high school girl band and college chorale experience, our oldest plays piano just for her own pleasure now. Our middle, Nathan Mills, moved from piano to classical guitar and is now doing music professionally and giving lessons himself. Our youngest loves opera and is teaching himself the harp. Music lessons are definitely worth their investment…even beyond the music itself.

2) Final Fantasy – No, this isn’t some bucket list or deathbed wish. This is a video game. In fact, it’s a very popular one and has been around since 1987. This past week marked its 15th update. During our boys’ growing up years, I wasn’t enamored of video games, but I also never really sat down and got to know what they were about (my mistake). Final Fantasy is a good-vs.-evil battle game. Its musical themes are beyond beautiful. Our son, Nathan, has arranged many of the themes for classical guitar. Most recently, he has posted the Valse di Fantastica. As I’ve listened to this piece over and over, it makes me wonder at the times I kicked him off gaming to do something else more valuable with his time. Yet, the music stayed in his head and heart. I’m glad he’s kept the music…and here it is for you.

3) Grandchildren – These littles are so worth the wait. I say if you don’t have your own grands, then find some to love. Never enough love for children – tiny ones or those nearly grown. Photo Credit: Pixabay, Pixabay

Reuters posted a news story by Madeline Kennedy that touts the health benefit for seniors of occasionally caring for their grandchildren. Without going into the statistics, this German study reported that those who care for their grandchildren, on an occasional basis, actually live longer.

This and other studies (see article) point to time caring for grandchildren as benefiting cognitive function, as well as physical and mental health of the grandparent. These benefits could be enjoyed by caregivers not related to the children as well. Also a distinction was made that the study related to occasional care-giving (rather than full-time care) and depended on what was considered stressful or non-stressful by the grandparent.

I say, “let the little children come”.

4) Leadership Guy Jon Mertz – One of the many reasons I love Twitter is how much I learn from those I follow…including learning from those the ones I follow follow. Matt Monge, of The Mojo Company, tweeted this week about Jon Mertz‘s article on Four Essential Leadership Ladders. Mertz is the author of Activate Leadership: Aspen Truths to Empower Millennial Leaders. He is an intelligent empowering writer on leadership (as is Matt Monge).

Photo Credit: MaxPixal

In Mertz’s article on leadership ladders, he’s not talking about building or climbing ladders for our own success but for the success of others. What a lovely and timely concept! He prescribes four different leadership ladders – family, personal, organizational, and community. Read his piece here.

Within his article on leadership ladders, he references his 3 articles below. I read them all, and you will want to as well.

Discontentment – a Great Leadership Challenge – Jon Mertz (don’t miss the comments at the end of the article.)

Leadership Fails and Who Cares? – Jon Mertz

Always, Always Entangle Purpose With Life Work – Jon Mertz

5) Smorgasbord on Success – OK, we all define success in many ways. Couldn’t think of another exact word – being effective, making a living, realizing a dream, leading well. I’ve been reading a lot lately about leadership and about business start-ups. This week has made for a bounty of discovery on these topics (including Jon Mertz above). I’m just going to post the links and you can choose what tickles your itch this week.

My biggest take-away is that if we’re willing to learn, apply what we learn, and push out of our comfort zone, we can make extraordinary advances in our work and workplace. I really believe that, no matter what our age or level. Here are some writers who say the same:

7 Habits of Highly Effective FreelancersEric Rosenberg

How to Boost Your (and Others’) Emotional IntelligenceTomas Chamorro-Premuzic  and Michael Sanger

Mark Cuban, Kobe Bryant, and 15 Other People Whose Incredible Work Ethic Paid Off Jacquelyn Smith

Why the Best Idea Doesn’t Always WinScott Berkun

20 Habits for Success I Learned Working for Two Billionaires Paul C. Brunson

Enjoying reading, thinking, talking about it with those who love you…and being outside. Please always share your thoughts with me in the Comments.

Bonuses:

YouTube Video – Andy Andrews – 50 Famous Parental Sayings

Actual True Meanings – Classic Fairy Tales – Tongue-in-cheek – by Francesco Marciuliano

Monday Morning Moment – Empathy – Key to Creativity and Innovation – What?!

Photo Credit: Andy Orin, Lifehacker

Empathy is no soft skill. In fact, it can be a rare commodity in today’s workplace where we are competing for jobs, customers, time with the boss…pushing for that edge which makes us stand out over the guy down the hall.

We have seen empathy in corporate culture. Amazon immediately comes to mind, as does Apple. These companies have studied the wants and needs of their customers and they have put that research into play in their service and products. Customer loyalty is a huge outcome of feeling understood and valued.

Empathy and sympathy are two very different human experiences and expressions. To sum up the differences between the most commonly used meanings of these two terms: sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters, while empathy is putting yourself in the shoes of another. [read more at Dictionary.com]

Our neighborhood is in the middle of a huge engineering project being done by our local electric company. The wires are being put underground thereby keeping our service from being interrupted by windstorms. Various technicians and contractors have come to each of our front doors to let us know, courteously and apologetically, what disruptions must happen to eventually provide this service. The sub-contractors, moving throughout the neighborhood, have worked quickly and quietly, keeping disturbance at a minimum. Their work will all be completed soon with 1) only what disruption was absolutely necessary and 2) with a high expression of empathy for their presence on our streets and in our yards.

Disruption devoid of empathy is no business process anyone wants in their workplace…no matter what the outcome or benefit. Unfortunately, when it happens (and it does), we put up with it for what comes out of it, and because we have no other choice… If we are not careful our own empathy for one another suffers. Mark that.

Photo Credit: Lifehacker

For years, the word and process of empathy had become so common, it became almost without meaning. Something just ordinary. Nothing special. Now, it’s rising in favor again…probably, seriously, because of how competitive businesses have become. Too often, we err in business with putting innovation and technology as goals and standards without considering the customer or colleague. Decision-making proceeding ahead of information-gathering and analyzing impact on those most affected is not the way up.

Marla Gottschalk says it well in her piece Disrupting Organizations With Empathy, Forward thinking organizations hold great empathy for their potential customers. They design products that not only appeal to our emotions and senses, but address the problems we wrestle with in our daily lives. In each product, process or service — there is a little of us represented.

As long as we have empathy, I believe we’ll have innovation.

The same truth applies to the developing frameworks that support our employees. With empathy, we can achieve significant advances not only the way we work, but how we ultimately feel about our work lives. Whether we are considering leadership (See how empathy affects perceived leadership here), feedback, career development or work spaces — empathy matters.

Viewing work life from another’s perspective, can reap powerful results. We need to follow behind our employees and support their journey...Measuring our workplace problems is simply not enough to encourage healthy workplaces.” – Marla Gottschalk

Photo Credit: Brian Solis

I watched an episode of Chase Jarvis Live where Jarvis interviews Brian Solis – author of What’s the Future of Business: Changing the Way Businesses Create Experiences and X: The Experience When Business Meets Design. Brian Solis is one incredibly smart individual, and what captivated me the most in that 45-minute interview? What he said about empathy: “What do you want somebody to feel after they’re done with you in every moment of truth?…Who am I really trying to reach? What’s a day in the life of their world? What could I do to have an impact in their world?…What does a relationship really mean? When you see the world outside [from their side], then you see the role you’re going to play…Empathy unlocks a whole new level of perspective…It’s not good enough to be good enough…or the best. You have to now understand the impact you want to have and the role you want to play in someone’s life and then who that person is and design for that. It’s so inspiring.” – Brian Solis

Marcel Schwantes lists empathy is one of the 10 leadership habits found in the world’s best leaders. Empathy is a discipline. It is hard skill that every leader and every person equipping themselves to lead must see and seek as valuable to leading well. Otherwise, the lack of empathy will eventually have a pervasive effect on the workplace and the service and product. Don’t let this happen to you or your team.

Finally, I want to close on a much-loved classic TV show episode. It is Star Trek, The Original Series. This episode is titled The Empath.Blog - EmpathyPhoto Credit: tos.trekcore.com

In the YouTube video of one of the episode’s scenes, Captain Kirk, Dr. McCoy and Spock are in captivity. The humanoid woman Gem is with them. She is unable to speak but has extraordinary empathic powers. She can feel the pain of another and take it into herself, thereby healing the other person, at a cost to herself. She is also learning from these three what genuine care and self-sacrifice are.

YouTube Video – “Empath” Episode – Star Trek – The Original Series

The Empath Episode – Plot summary, quotes, & other Trekkie details via Memory Alpha

Not the sort of topic we often toss around in our conference rooms or strategy meetings. Still…if we want to offer the best and be the best in our organizations, the lessons are clear…as are the warnings.

Empathy is Actually a Choice – Daryl Cameron, Michael Inzlicht, and William A. Cunningham

Why Genuine Empathy is Good For Business – Jeff Booth

The Importance of Empathy in Everyday Life – Video – Andy Orin

The Key to Creativity and Innovation is Empathy – Brian Solis [Video from CreativeLive – Chase Jarvis Live]

YouTube Video – Brené Brown on Empathy

These 10 Leadership Habits Have Been Found in the World’s Best Leaders – Marcel Schwantes

The Invention of Empathy: Rilke, Rodin, and the Art of “Inseeing” – Maria Popova

5 Friday Faves – Zelda on Guitar, Community, Tim Tebow, Podcasts, and Creatives

Happy Friday! It’s been one of those weeks that has made Friday a “Whew, got through it!” kind of day. An anticipated freeze tonight draws me outside and to take in all the early forsythia, red bud and tulip magnolia blossoms in their current glory. Such a beautiful time of the year…this mild winter/early spring combination.

For your enjoyment – should you end up inside and snuggled in front of a fire – my favorite finds of the week:

1) CommunityGrace abounds in genuine community. Don’t we all hope to have a work team that cares about us, neighbors that watch out for each other, and family that looks past our foibles and loves us anyway? True community happens when our focus is on the other…the friend, the neighbor, the coworker. In our strength, we come alongside the weaker ones and take turn-about in our weak times to lean on those who are strong. I can’t describe community very well but I know what it’s like to be in real-life deep community. Someone who has described it well is Cliff Jordan, teaching pastor of Movement Church, Richmond, Virginia. His message from Romans 15:1-6 inspired and affirmed the reality of community if we are willing to go after it and extend ourselves toward others in this way. Listen here to the message: Grace On Display – Community.Photo Credit: MoveRichmond

2) Zelda on Guitar – For both you videogame and classical guitar music aficionados, you’re in for a real treat. Nintendo has launched a new gaming system (Nintendo Switch) and a new version of The Legend of Zelda (Breath of the Wild). In celebration of this launch for all you gamers who grew up with Zelda, classical guitarist Nathan Mills of Beyond the Guitar has arranged a Zelda medley.

Not much of a videogame fan, but I am a classical guitar enthusiast. The soundtracks of these games are rendered beautifully on guitar. Watch here or click on video below.

3) Tim Tebow – In the U.S., most every adult out there knows the name and something of the career and character of Heisman trophy winner Tim Tebow. I’m a big fan. In particular, I’m a fan of the winsomeness and determination of the man, more than his athletic prowess. Tebow first came on my radar watching the film, Everything in Between, about how he trained and persevered, culminating in becoming a first round draft pick for NFL football. Then I watched his career in the NFL, and then his detour into baseball, sportscasting and commentary. Tim Tebow is one of the hardest working, determined, disciplined, and persevering athletes out there today.

Photo Credit: Tim Tebow

More than his success in athletics, his determination to make a difference in life stands out the most. He shows up in all kinds of situations, serving and showing love to those who might think they are forgotten. Many celebrities and other wealthy benefactors have foundations, as does Tim. Why he does what he does, he shares below.

Tebow Surprises Reporter With Awesome Answer

Tim Tebow has arrived at spring training, and he's already making headlines.

Posted by The Wildcard on Monday, February 27, 2017

“I want to be someone that was known for bringing faith, hope and love to those needing a brighter day in their darkest hour of need.”

Tebow strives for excellence in all he does, and he brings that to bear on the lives of those who may not have the same opportunities as he does. So for people who question his athletic career, walk awhile in these shoes.

Shaken: Discovering Your True Identity in the Midst of Life’s Storms – Tim Tebow

4) Podcasting – Like in every other professional field, there is actually a conference for podcasters. I came late to the entertainment/educational medium of podcasting. Now, however, there are some who have won my heart and car-time. Below is a short list of my favorites:

  • The Popcast – Knox McCoy and Julie Golden post a weekly conversation all about pop culture. I just discovered them this week and find them funny, engaging, and even thought-provoking. Sometimes I agree with him, sometimes with her.Photo Credit: The Popcast
  • 5 Leadership Questions or 5LQ – Todd Adkins and Barnabas Piper are co-hosts of 5LQ. Their focus is on Christian leaders but it’s not just about church; their guests include business and other professional leaders. The same five questions guide their discussion:
    • Who are you learning from?
    • What is the main point of emphasis for your leadership team (or self) right now?
    • What obstacles are you currently facing in leadership, either in your organization or personally?
    • What does leadership in your home look like?
    • What would you tell your 20-year-old self about preparing to lead?

    I’m personally kind of a leadership junkie and can tell you I always learn from these guys and their guests.

  • The Podcast – Carey Nieuwhof This writer, conference leader, and pastor does a weekly podcast on leadership as well. Nieuwhof tackles some of the hard issues of leadership. Whether you lead in a Christian or other organization, you will learn and enjoy his meaty and sometimes funny content and stories.

25 Best Podcast Episodes Ever – David Haglund & Rebecca Onion

The 50 Best Podcasts of 2016 – Laura Jane Standley & Eric McQuade

5) Creatives – Using the word “creative” as a noun doesn’t come naturally for me, because I believe in the innate creative abilities of all of us. However, some “creatives” stand out. Writer and podcaster Jeff Goins defines them best in this way:

“A creative is an artist. Not just a painter or musician or writer. She is someone who sees the world a little differently than others.

A creative is an individual. He is unique, someone who doesn’t quite fit into any box.

A creative is a thought leader. He influences people not necessarily through personality but through his innate gifts and talents.

And what, exactly, does a creative do?

A creative creates art…She sings to sing, for the pure joy of making music. And she paints to paint. (And so on…)

A creative colors outside the lines. On purpose. In so doing, she shows the world a whole new picture they never would have otherwise seen.

A creative breaks the rules. And as a result, he sets a new standard to follow.

Why we need creatives

The truth is that we need more creatives in positions of influence — to color the world with beauty and life.Jeff Goins

Nathan Mills, of Beyond the Guitar, is a creative…one of my favorites, clearly.

Writer and woodworker Kevin Prewett is both a friend and creative. In fact, I didn’t know how creative he was until this week when I saw some of his woodworking.

Pipe and Sage – Woodwork – Kevin Prewett – Wood and Words

Another favorite creative of mine is Andrew Morgan. His documentary series Untold America is a timely, much-needed look at today’s America…with the potential to bridge a gap between us as a diverse and sometimes polarized people.

Nothing is Louder Than Love

"Nothing is louder than love." Andrew shares a few final thoughts on democracy and differences as we wrap up our first month together. New episodes every Thursday as we prepare to start a new month focused on immigration.

Posted by Untold America on Thursday, March 2, 2017

Untold America Series

These are my favorite finds of the week. Please share yours in the Comment section below. Have a safe, refreshing weekend…and stay warm.

Monday Morning Moment – Are You Ready For Your Workday? – Lessons From Cintas

Photo Credit: Food & Beverage Magazine

Next time you head to the restroom, take a look around. Unless it has just been stormed by a tour group that needed more than the usual service, you can get a sense of readiness. Not the readiness of the restroom, but of the person or agency servicing it…and you as a customer. I wrote about this level of customer service once before  here. Why I wrote about clean restrooms then is why it begins my topic today. Clean restrooms demonstrate a sense of pride and caring. We want restrooms to be ready for the workday. How about our own readiness?

Readiness is defined as being fully prepared and willing to execute.
It is not just about being prepared for one’s workday. It’s also a ready-set-go willingness to be on our toes, stepping up, taking the ball, and scanning both the horizon and the lines drawn on our playing field.

When a Cintas truck rolls into the parking lot, I can almost smell the clean linens and uniforms inside. Their branding includes this mantra: Ready for the Workday: A confident image, clean facility and safe workplace start here. Here’s their commercial that I just saw this weekend, It got me thinking about the broad reach of readiness in the workplace.

My husband walks out of the house ahead of me every morning with his computer bag and a thermos of coffee. He has his schedule on his phone and he keeps a journal. He has thought about the day. He is prepared…the willingness to execute then comes into play as he goes out our door and enters his company’s door…and all the rest of the doors of his day. Both are disciplines – the preparedness of readiness and the willingness to execute.

Readiness keeps momentum going and momentum has huge impact on business and workplace excellence.

After watching the Cintas commercial, I went to their website. What a feast for anyone wanting to learn about leadership and a healthy workplace culture. Check out their Code of Conduct and Business Ethics page. Nothing on their agenda about Business Casual – and everything about dressing and performing aims at positive impact, and helping their customers do the same.

The website’s drop-down menu displays a variety of helps and services. Honestly, it’s hard to believe this company is for-profit based on the generous sharing of information for helping others (their customers and competitors) be “ready for the workday”.

I want to close with some of the quotes from the Cintas website – both from their own founder and from writers who speak for and to their own leadership. Enjoy.

Corporate culture is the single most important distinguishing factor between greatness and mediocrity. It is a major reason Cintas is different from our competitors and other companies. It is our ultimate competitive advantage.” Richard T. Farmer, Cintas Founder & Chairman Emeritus

A key to our success has been a culture that encourages meaningful, respectful relationships between the company and our employee-partners and the commitment to always do what’s right. This spirit of teamwork, camaraderie and trust has become our most important competitive advantage and is a cornerstone of the Cintas culture.” – Richard T. Farmer, Cintas Founder & Chairman Emeritus

“Those who rise to senior leadership levels in almost any organization have one critical attribute in common — they’ve embraced soft leadership skills. This includes having the ability to build relationships with the people you work with. There’s never been a leader in this world without people who wanted to follow them — and the first step to getting people to want to support you is to get them to like you. Take the time to get to know the people you work with, and learn what’s important to them.”Karlyn Borysenko

Be transparent. Insincerity and evasion chip away at trust, so whenever you can, be transparent about what’s happening with the business. Of course, there will be confidential data you can’t disclose. Carolyn O’Hara of the Harvard Business Review notes, ‘regularly distributing other information—like financial results, performance metrics, and notes from board meetings—shows that you trust your employees, which in turns helps them have greater faith in you.’”Lee Polevoi

Don’t micromanage or give step-by-step instructions. Instead, provide guardrails while giving [employees] the freedom to find smart and creative solutions.Chuck Leddy

Photo Credit: LinedIn – Cintas

Hope you enter your workplace ready for the day today! The best part of Monday is its own possibility of a new beginning. Of course, that sort of “Monday” can come any day of the week.

On ready!

6 Essential Leadership Skills That Will Advance Your Career – Karlyn Borysenko

Building Trust in the Workplace – What Business Leaders Can Do – Lee Polevoi

Agile Process Management: An Approach For Business Success – Chuck Leddy

16 Things You Should Do at the Start of Every Workday – Jacquelyn Smith, Forbes

6 Tips For Building Momentum  During Change – Sallie Sherman

Why Preparation Is Better Than Planning – Craig Jarrow

Being Ready For Your Workday Feels Great! – Advance Preparation Is the Key to a Successful Day – Craig Jarrow

What Does Casual Dress Really Mean Today? – 6 Wardrobe Tips For Career Success – Lynn Taylor

Monday Morning Moment – Résumé vs. Eulogy – On Befriending Our Colleagues

Photo Credit: Tangram

Don’t you hate when, out of all the positive exchanges we have at work, there’s that one negative that hangs in our memory? It was a team-building exercise on trust really early in my career. One of the people on my team, with whom I worked at the time, just wouldn’t engage. She finally said, “You are just my co-workers. We are not friends.”

We are not friends.

Slayed.

Throughout my career, I’ve made it a goal to befriend colleagues – those close to me and up and down the ranks. Befriending isn’t becoming best buddies necessarily. By definition, it is “to act as a friend to; to help; to aid”.

When this coworker, in my professionally formative past, expressed openly that we were just a part of her job…I was surprised and schooled. For some, relationships at work are compartmentalized in such a way as to keep them formal and shallow.

There is a measure of safety in keeping work relationships at a distance. I get that. However…

When we spend more waking hours with our colleagues than with even the closest of our loved ones, they bear some significance.

I’ve just begun reading Scott Sauls’ book Befriend: Create Belonging in an Age of Judgment, Isolation, and Fear.   I wrote about it here a few weeks back as the next book on my reading list. The author Scott Sauls is a pastor, but more than that, he is a friend. Not because I know him personally, but because the imprint of Jesus is on his writing and life. He is not preachy or churchy (in the way it was never meant to be). Sauls is wise, loving, and inclusive. Whether you are a person of faith or not, if you want to deepen your friendships and work relationships, sampling the pages of this book will aid you on your way. This book itself, like Sauls, actually befriends you.

Photo Credit: Amazon

My Monday blogs are often reserved for workplace matters – either the culture of our workplace or our very careers. Sauls talks early in the book about how we view success in life. He recalls David Brooks‘s take on our achievement culture.

“We live by two sets of virtues: the résumé virtues – things we bring to the marketplace – and the eulogy virtues – things we want said about us at our funerals. Brooks concludes, ‘In [our] secular achievement culture, we all know the eulogy virtues are more important, but we spend more time on the résumé virtues.'”

What people think of me when I’m gone is less important than truly making a difference in this life. When it comes to our work, I think we all want to add value, not just to the product, but to the people with whom we work and for whom we provide services.

We can get caught in the press of beefing up our résumé and lose sight of the people, real flesh-and-blood people, all around us. Oh, we may not call our focus résumé-building, but when we take a moment to check our motives, it becomes more clear. Ambition, self-promotion, and exclusive control can crush work relationships. We often think it’s someone else but before long it can become us.

I will never forget a colleague who shared about his own pivotal relationship with someone he once considered a difficult boss. They argued over every idea, every decision, every action plan…at least, as this man remembers. His boss was always asking hard questions and pushing him to think more and more outside the box. Yet, in the middle of his heatedly trying to persuade his boss of the rightness of his ideas, the boss would look at his watch and say, “Let’s go get some lunch.” This would infuriate the man re-telling his story.

However, over the years, he began to see something in his boss he didn’t notice at first. This older man genuinely cared for his young protégé. The banter back and forth was to encourage excellence and innovation but never at the expense of valuing the relationship. That’s why lunch together was all part of the exchange. He mattered to his boss.Photo Credit: Free Stock Photos

Later the older man retired and the younger man advanced in his career. Their paths rarely crossed after that. When the older man finally died, his wife called this colleague and asked for him to be a pallbearer at his funeral. The older man had come to consider the younger a friend…and the younger man, as he teared up in remembering, was the better for it.

I’ve written often on complicated work relationships – the us vs. them situations and dealing with contemptuous colleagues among others. We can be tempted NOT to befriend.

Photo Credit: QuotationOf

However, we are the ones who lose the most in not extending a hand of befriending (acting as a friend) to those with whom we work. It changes us, from the inside out, and we live only in the land of résumé-building, rather than eulogy-making.

Sauls writes about expanding our “us”. In the workplace, this can be extraordinarily counter-cultural. To look out for our own status and position is expected. To consider how we might take down silos and create a work community where “the rising tide lifts all boats” (Adam Grant) – something remarkable and memorable.

That is the legacy, years ago, of that coworker/”friend” of mine. She made me more resolved than ever. I want to be a befriender, a boat-raiser, and a person willing to expand the “us”.

Sauls closes this chapter by asking the question, “Where is your greatest opportunity to expand your “us”? It has me thinking. How about you?

“Compelled by the love of Christ, we must not withhold kindness or friendship from any person or people group, and we must not engage in any sort of us-against-them posturing. This in itself is countercultural in modern society. Compelled by the truth of Christ, we must honor and obey the Creator’s design—even when his design is countercultural and, at times, counterintuitive to us. His ways and his thoughts are higher than ours.”

20 Quotes From Scott Sauls’s New Book on Friendship – Matt Smethurst

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – with Matt Monge

Blog - Tomorrow's Leaders - Mojo companyPhoto Credit: The Mojo Company

[From the Archives]

Leaders of Tomorrow. What age group came to mind? Probably not your own. Maybe that’s one of our dilemmas in life and work. We either think we have already arrived as tomorrow’s leader today (ugh!). Or we stop thinking of how we can develop into that change agent of tomorrow because we’ve fixed our course…or settled into what we know already. It’s served us well so far, right?

Here’s my Monday morning gift to you: an introduction to the person, writing, and wisdom of Matt Monge.  Earlier in his career, he worked in finance (credit unions, in particular), and had fascinating titles like Chief Culture Officer and Vice-President of People and  Development. Currently he is is president of The Mojo Company, a leadership development consulting firm. His Facebook page bio reads: “My mission? Make the world a better place by helping people, leaders, & workplaces be more human. Depression fighter. Keynote speaker. Head of The Mojo Co.”

Blog - Monday Morning - Matt Monge - Leadership is about serving - FacebookPhoto Credit: Matt Monge Facebook Page

I read everything Matt Monge writes. Even his promotional video taught me more about leadership (you’ll want to take notes).

Monge posted a blog a few weeks back and I’ve been thinking through it since… It’s his 7 Skills Tomorrow’s Top Leaders Are Developing Today. I decided to post his bullet points here and how they stirred my thoughts on skill development today. [Don’t miss reading his thinking on this and other leadership topics in links.]

  1. Being Others-Oriented – While other employee development folks have moved away from “servant leadership” language, Matt Monge continues wisely to be a strong supporter of it. I, too, am delighted by leaders who continue to seek out the greatest good for both employees and customers. The bottom line is best served here. As the years go by, or as tribes are built, our temptation is to coast in this area…making the negative assumption that someone else is serving while we’re the idea leaders. As leaders go, so go the organizations.
  2. Persuasion, Logic, & Negotiation – First, Monge sees top leaders as practicing persuasion and negotiation differently “not with power, position, coercion, or even deception; but rather through logic, reason, and with an eye toward the good of the whole.” It’s funny how unaware leaders can be in thinking that manipulation and coercion go unnoticed by employees under their authority. It’s always better to do the work of taking the high road of negotiating and persuading. When we engage in the give-and-take of healthy debate and problem-solving, it’s a win-win for everyone. It does require time, trust, homework, and humility.
  3. Reframing – This is a discipline of looking at a problem or situation from different perspectives. Monge talks about doing this in such a way that we wrestle with our own biases and blind spots. Reframing can make for a decision or problem solved that have wider success or effectiveness.
  4. Knowing How to Think about and Make Decisions – Monge makes the distinction of being decisive vs. being a good decision-maker. I love this because often we experience leaders who get the job because they are decisive. Period. Full-stop. What does it take though to be a good decision-maker? To become an effective leader is to examine how we make decisions – what are my decision-making processes, who are my guides, what are those factors that always weigh in on my decisions? [Monge names those factors as presuppositions and core values. We need to think about what those are.]
  5. The Ability to Work and Build Community with Others – This is such a core value of mine and yet after years in my career, it bears refreshing. I’m reminded, as Monge writes about this, of the Old Boys’ Network. Today, maybe it’s less-gender-defined and called other things, like C-Suite executives, or even tribe. Still, if it’s a few making decisions for the many, it’s not community. Monge’s constant message is that the strength and health of an organization is in the community. Leaders must do the work of leaning in to their colleagues (outside the executive suite) to draw on the wealth of knowledge there and to affirm the value and varied roles of those coworkers.Blog - Matt Monge - human - twitterPhoto Credit: Twitter
  6. Leadership – The leaders of tomorrow are continuing to develop themselves toward that future. We can be always learning, always growing – not necessarily just like other leaders in our lives, but learning what we need to learn to remain relevant/useful. Resting on the laurels of past successes or doing “what we’ve always done” will eventually pull us to the sidelines. I’m in the painful, personal throes of dealing with this right now myself. Shaking it off and moving forward!
  7. Understanding Humanness & Emotional Intelligence – Monge defines emotional intelligence as having “four basic components: self-awareness, self-management, social awareness, and relationship management”. Foundational to emotional intelligence, in Monge’s thinking, is this whole element of humanness. As the workplaces of the future give way to more and more technology, we will be wise in tuning into the growing need for humanizing our organizations and our human employee experience. Being tech-savvy and not people-savvy misses what could be. Leaders of tomorrow, take note.

So that’s it for today. I love Mondays because they bring another opportunity to hit “the refresh” key of our work lives. We are not only motivated for the week ahead – differently than Fridays when the focus is the weekend – but we’re fresh in our view of our work community…and hopeful.

Matt Monge and others like him give me the encouragement I need to cast off from the safe, still shore and re-enter the fast and deep water of today’s work environment, determined to maneuver well there…and maybe even coax other quality people back in from the shallows. Whatever our ages or sensibilities, we can work toward being tomorrow’s leaders of excellence.

5 Friday Faves – Awards Speeches, Castle Theme, Prayer Breakfast, Harmony, and a Comedian

Hello, Friday! You know those kind of days when you work really, really hard, and you come home too tired to eat, much less cook….but it’s a good tired. You sink down in the closest chair…and 10 minutes later, wake up from a nap that felt longer…and…on with finishing the week… Hope your tired is a good tired. Here are five of my favorite finds…just for you!

1) Awards Speeches – We are in that season of awards shows – the Oscar, Golden Globe, Grammy, among others. Those of us who watch these shows do so to catch all the gorgeous or peculiar actors in the audience and stage. The fashions are a draw as well. For me, I love to hear what the award recipients say when they receive their award…their prepared words/speech. What they choose to showcase in their few minutes before their peers and the watching world. On the recent Screen Actors Guild Awards show, my favorite speech of the year was by Taraji P. Henson. She spoke for all the actors of Hidden Figures which won the award of Outstanding Performance By A Cast in a Motion Picture.

#sagawards

“We stand here as proud actors." – Taraji P. Henson on behalf of the cast of Hidden Figures.

Posted by Screen Actors Guild Awards on Sunday, January 29, 2017

Watch her speech in the clip, or read it here. Part of it follows: “This story is of unity,” she concluded. “This story is about what happens when we put our differences aside and we come together as a human race. We win. Love wins every time.”

No political posturing. No pitting of one group against another. Lovely. Hopeful. True.

2) The Castle ThemeNathan Mills of Beyond the Guitar has done it again. He has taken the background music of a favorite videogame and demonstrated the incredible beauty to be found there. Castle Theme from Super Mario World is his latest arrangement for classical guitar. I honestly don’t know how he plays as fast as he does. Check it out here.

3) Prayer Breakfast – These days you never know what to expect in public observances. Protests, boycotts, and marches. A quieter but significant  event is the National Prayer Breakfast observed in February each year since 1953, in Washington, D.C. Keynote speakers in the past have included Mother Teresa, Bono, and Tony Blair. This year retired Rear Admiral Barry Black, the Senate Chaplain, delivered the message.  So powerful! He spoke on Making Your Voice Heard in Heaven.  If you can’t watch all incredible 25 minutes, at least watch from minute 22:16. Wow!

4) Harmony – Don’t you love when music and life flow with harmony? Jay Lyons is a filmmaker whose work I follow. In response to the dissonance of voices in this week’s newstream, he and his family wrote and performed together a song about harmony. Watch it here: Our House – Harmony – Jay Lyons & Family. Photo Credit: Music Early Childhood Presenter

5) A Comedian –  While Facebook friends of mine are deactivating left and right because of all the political wrangling going on right now, I had the biggest chuckle when a video featuring comedian John Crist showed up on my newsfeed. It’s about trying to find a parking place at a mega-church. He is new to me and so funny. Several of his videos are posted on his website. Enjoy.Photo Credit: YouTube

So that’s all I’ve got…jumping into my pajamas to fall asleep in front of the TV…don’t even care what’s on. Before I sign off though, I’d like to give a shout-out to Mike Sheley, owner/operator of the brand-new Chick-Fil-A at Smith Crossroads, Lenoir, North Carolina. This restaurant just opened this week. If you know about Chick-Fil-A, you know it’s all about a great-tasting chicken sandwich…and much more. Mike and team have a huge commitment to the community. Even before their grand opening, the restaurant team sponsored a book drive for local elementary schools and filled food boxes for Feeding Children Everywhere (over 10,000 meals total).Photo Credit: Facebook, Chick-Fil-A

Hope you have a great weekend, and if you’re anywhere near Lenoir, North Carolina, say hi to Mike & Jessica Sheley…and “eat mor chikin'”.