Category Archives: Monday Morning Moment

Monday Morning Moment – Servant Leadership – Trending Forward

Photo Credit: Tri Pham, FLickr

The servant-leader is servant first.

It begins with the natural feeling that one wants to serve. Then
conscious choice brings one to aspire to lead. The best test is: do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?Robert K. Greenleaf
“…more likely themselves to become leaders” – Isn’t that how you thought Greenleaf would end that sentence? I read it that way. We don’t naturally think of aspiring to serve – “moving up the ranks” to better position ourselves to serve.
Why write about servant leadership?
So much has been and continues to be written about servant leadership. The terms change and trend a bit differently over time. Of late, relational leadership has gained in popularity. This type of leadership is defined as “as a relational process of people together attempting to accomplish change or make a difference to benefit the common good.”
I love that concept and style of leading, but servant leadership goes even farther. Relational leaders can focus on their particular team or tribe, in a mentoring, collaborative role…for the good of those leaders and the organization and client base. Servant leaders aspire to a wide reach. Not just leader to leader, but to permeate the whole of the organization with an ethic that everyone, at every level, matters. This is a huge aspiration but the gains are huge as well.

Marcel Schwantes, founder of Leadership from the Core, has written a piece on the 10 Leadership Habits Found in the World’s Best Leaders. These ten habits are derived by Larry Spears from the Robert Greenleaf‘s pioneer work in servant leadership. Read the article for Schwantes full commentary, but the 10 habits follow:

  • Listening
  • Empathy
  • Healing
  • Awareness
  • Persuasion
  • Conceptualization
  • Foresight
  • Stewardship
  • Commitment to the Growth of People
  • Building Community

Another list of qualities to consider is posted by business leader Skip Prichard‘s 9 Qualities of the Servant Leader. Both Prichard’s list below and Schwantes’ list above are excellent markers for your own leadership:

  • Values diverse opinions
  • Cultivates a culture of trust
  • Develops other leaders
  • Helps people with life issues
  • Encourages
  • Sells instead of tells
  • Thinks you, not me
  • Thinks long-term
  • Acts with humility

Finish the whole of his article here (and don’t miss the comments – fascinating).

Photo Credit: Virginia Guard Public Affairs, Flickr

Marcel Schwantes has also written 10 Compelling Reasons Servant Leadership May Be the Best, Says Science. In this piece Schwantes tackles the misconceptions about servant leadership as well as the many reasons why it’s the best form of leadership. I personally love this article because the evidence of the kind of company that prospers under servant leadership is undeniable. We know these organizations by their service – like Chick-Fil-A, Southwest Airlines, Home Depot, Ritz Carlton, FedEx, UPS, U.S. Marine Corps, and many others. Very persuasive.

Finally, I’d like to share General Stanley McChrystal‘s view of leading “like gardeners”. My husband is a gardener. Even after a long, tiring day at his regular job, he puts in the time necessary to tend the plants he’s growing. Bent over, on his knees sometimes, doing the work of nurturing them to reach their maximum fruitfulness.

“Regular visits by good gardeners are not pro forma gestures of concern—they leave the crop stronger. So it is with leaders.”

Employees and customers know the experience (or lack thereof) of the leader who truly attends to their needs. No drive-by visits here. No sprinkling of some corporate fairy-dust just by the sheer presence of the leader in the room, or the building, or on podcast/commercial.

McChrystal warns against the leader who becomes too important to personally serve his personnel or customers.

“I would tell my staff about the “dinosaur’s tail”: As a leader grows more senior, his bulk and tail become huge, but like the brontosaurus, his brain remains modestly small. When plans are changed and the huge beast turns, its tail often thoughtlessly knocks over people and things. That the destruction was unintentional doesn’t make it any better.”

Always in thinking of leadership, we are tempted to look to our own leaders…to measure them by the scale of excellence (seen above). The servant leader is servant first. Don’t get muddled up by checking off what your leader is not. Serve that leader, as you serve other personnel and customers. Serve. Serve by leading. Lead by serving.
“Servant-leadership is more than a concept, it is a fact. Any great leader, by which I also mean an ethical leader of any group, will see herself or himself as a servant of that group and will act accordingly.”
[Please don’t miss the links below…especially those not mentioned in this blog. Also please share examples (in Comments section below) of servant leadership you have experienced…or your own personal journey in becoming a servant leader.]
Journey strong. Serve long.

YouTube Video – Servant Leadership – Leadership From the Core – Marcel Schwantes

10 Compelling Reasons Servant Leadership May Be the Best, Says Science – Marcel Schwantes

9 Qualities of the Servant Leader – Skip Prichard

The Understanding and Practice of Servant-Leadership – Larry C. Spears

General Stanley McChrystal: We Should All Lead Like Gardeners

Glassdoor’s 2017 Best Places to Work Rankings: The Importance of Common Purpose – Barry Sanders

Monday Morning Moment – True Humility in Leadership – So Not Cliché – Deb Mills

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – With Matt Monge – Deb Mills

Larry C. Spears and Robert K. Greenleaf

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service – Deb Mills

Monday Morning Moment – 3 Quick Reads on Leadership – to Help You Stay the Course, Not Be a Jerk, While Being Innovative – Deb Mills

Happily Ever After – What Makes Relationships Work – Poster – Frank Sonnenberg

Jesus and Holy Week – Monday, Day 2 – Jesus Curses a Fig Tree and Cleanses the Temple

Blog - fig treePhoto Credit: Fig Tree by Bob Orchard

[Adapted from the Archives]

On the next day, when they had left Bethany, He became hungry. Seeing at a distance a fig tree in leaf, He went to see if perhaps He would find anything on it; and when He came to it, He found nothing but leaves, for it was not the season for figs. He said to it, “May no one ever eat fruit from you again!”Mark 11:12-14

During that week in Jerusalem, Jesus and his disciples spent the nights with friends in Bethany, two miles outside of the city. Each morning, they would walk into Jerusalem. On that Monday morning, just four days prior to his crucifixion, Jesus became hungry on the walk in. Seeing a leafy fig tree, he looked for fruit. With fig trees, where there are leaves, there should be figs. Since green figs are edible, and it wasn’t yet harvest season, there should still be some fruit on the tree.

When he found no figs, Jesus cursed the tree. This seems out of character for Jesus, until his action is put in the context of his culture and community. Throughout his public ministry, especially as he became more known and revered, the Jewish religious leaders held him in contempt. Jesus’ teaching of our dependence on God’s righteousness and not our own flew in the face of the Pharisaical teaching of the day – that of strict adherence to Jewish law as the only hope of finding favor with God. For Jesus, the leafy barren fig tree must have been a picture of religious Jews of that day, all flash and finery but no fruit of faith.

Jesus was left still physically hungry and then also spiritually hungry  – for this people of the Book to receive the good news that the Messiah had come.

Finally, arriving back in Jerusalem, Jesus was deeply troubled by what he found inside the Temple. The crowds of Passover pilgrims did not disturb him, but temple grounds turned marketplace did. In this sanctified place, meant only for worship, there were money-changers and sellers of animals for sacrifice, right in the Court of the Gentiles – in the only place where non-Jewish God-believers could worship.Blog - Jesus Cleansing the TemplePhoto Credit:Expulsion of the Moneychangers from the Temple” by Luca Giordano

And Jesus entered the temple and drove out all those who were buying and selling in the temple, and overturned the tables of the money changers and the seats of those who were selling doves. And He said to them, “It is written, ‘MY HOUSE SHALL BE CALLED A HOUSE OF PRAYER’; but you are making it a ROBBERS’ DEN.”Matthew 21:12-13

Often in film depictions of Jesus cleansing the temple, he appears a crazed individual, flailing about, throwing tables and flinging pigeons into the air. I can’t even imagine him that way. We can’t know how it happened except that in Jesus’ anger, he did not sin. I know the Jesus Film is just another director’s film rendering, but in this scene, Jesus showed great restraint. Disturbed at the buying and selling that actually kept believing Gentiles from worshiping, he moved to correct the situation. He was unafraid of the temple officials, burning with zeal for his Father to be truly worshiped in that place.

Zeal for Your house has consumed me, And the reproaches of those who reproach You have fallen on me.Psalm 69:9

Later in the week, he himself would be the one sold –  for 30 pieces of silver, betrayed by one of his own disciples, to satisfy the wrath of the religious leaders. That story is for another day.

This Holy Monday, we are drawn again to this Messiah who teaches us that the way we live our lives matters but not more than the way we relate to God. He is holy, and in His righteousness, we stand…on solid ground.

Holy Week – Day 2: Monday Jesus Clears the Temple

YouTube Video with Lyrics of In Christ Alone by Stuart Townend & Keith Getty

Reasoning Why Jesus Cursed the Fig Tree

Monday of Holy Week

The Righteous Anger of Jesus

Cleansing the Court of the Gentiles

Jesus Film Media – website & app to watch videos

Monday Morning Moment – When You Love Your Job – and Your Power to Make It So

Photo Credit: Maxpixel

I had trouble getting my enthusiasm up for work today. This is highly unusual, because I LOVE Mondays. Even went to bed early last night; only to have bad dreams and restless sleep.

OK…so it happens sometimes. Shake it off and embrace the day, right?

I want to write about what happens when we love our job. Remember when that was? …if it isn’t that way for you today, don’t let this season bring you down, and your work down.

A friend shared with me recently that he has come to figure his worklife into decades. He makes strategic decisions based on where he is today in his job and what he hopes to be doing in the next decade. We all know the years go by quickly…so he got me thinking.

If I don’t love my job today, I really either need to do something to correct course, or, before jumping ship, think where I hope to be over the next several years.

This morning I came across a funny and invigorating video on Facebook. It is When You Really Love Your Job. Watch below.

This little video showed a number of employees doing their jobs well and with speed and finesse. It had a poignant touch for me because I have personally watched servers in North Africa make crepes, cut up fruit, and pour tea like the workers in the video. I miss that.

If you search online for loving what you do, you find lots of helps on how that works and how to make it happen (again).

Jeff Haden posted a helpful piece entitled 15 Revealing Signs You Genuinely Love What You Do. It’s a quick read and it will either encourage you that you really DO love your job, or, if not, maybe there are some simple steps you can make to change it up. Some of the signs are : You enjoy attending meetings. You think about what to say, not how. You help without thinking. Definitely something to consider…as are the other signs.

Photo Credit: The Muse

If you love your job, that is worth celebrating and worth protecting as the job or company changes. If you don’t love your job so much, then you have to ask yourself the question, is it time to look elsewhere or do you have capacity to do what it takes to restore joy to your job, as it is?

Photo Credit: Flickr

Benjamin P. Hardy writes about this in One Behavior Separates the Successful From the Average. What is that behavior? Initiative! We determine for ourselves how we shake out our day. Sure, there are going to be obstacles and difficult people and various struggles over the years. It’s always worth it for our own sake, to take back control of how we love our jobs. Exercising initiative, as Hardy suggests, is the way out…either out of the joyless season you’re in and stay in your job, or out of the job. Just don’t take the joylessness with you.

Here’s to loving our jobs!

Do You Love Your Job? – Deborah Repplier

Discover the Work You Were Born to Do – James Gonyea

17 Inspiring Quotes About Loving Your Job – Michael D. Pollock

This Is Your Life. Do What You Love – The Holstee Manifesto Lifecycle Video

Photo Credit: Vimeo

 

Monday Morning Moment – Empathy – Key to Creativity and Innovation – What?!

Photo Credit: Andy Orin, Lifehacker

Empathy is no soft skill. In fact, it can be a rare commodity in today’s workplace where we are competing for jobs, customers, time with the boss…pushing for that edge which makes us stand out over the guy down the hall.

We have seen empathy in corporate culture. Amazon immediately comes to mind, as does Apple. These companies have studied the wants and needs of their customers and they have put that research into play in their service and products. Customer loyalty is a huge outcome of feeling understood and valued.

Empathy and sympathy are two very different human experiences and expressions. To sum up the differences between the most commonly used meanings of these two terms: sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters, while empathy is putting yourself in the shoes of another. [read more at Dictionary.com]

Our neighborhood is in the middle of a huge engineering project being done by our local electric company. The wires are being put underground thereby keeping our service from being interrupted by windstorms. Various technicians and contractors have come to each of our front doors to let us know, courteously and apologetically, what disruptions must happen to eventually provide this service. The sub-contractors, moving throughout the neighborhood, have worked quickly and quietly, keeping disturbance at a minimum. Their work will all be completed soon with 1) only what disruption was absolutely necessary and 2) with a high expression of empathy for their presence on our streets and in our yards.

Disruption devoid of empathy is no business process anyone wants in their workplace…no matter what the outcome or benefit. Unfortunately, when it happens (and it does), we put up with it for what comes out of it, and because we have no other choice… If we are not careful our own empathy for one another suffers. Mark that.

Photo Credit: Lifehacker

For years, the word and process of empathy had become so common, it became almost without meaning. Something just ordinary. Nothing special. Now, it’s rising in favor again…probably, seriously, because of how competitive businesses have become. Too often, we err in business with putting innovation and technology as goals and standards without considering the customer or colleague. Decision-making proceeding ahead of information-gathering and analyzing impact on those most affected is not the way up.

Marla Gottschalk says it well in her piece Disrupting Organizations With Empathy, Forward thinking organizations hold great empathy for their potential customers. They design products that not only appeal to our emotions and senses, but address the problems we wrestle with in our daily lives. In each product, process or service — there is a little of us represented.

As long as we have empathy, I believe we’ll have innovation.

The same truth applies to the developing frameworks that support our employees. With empathy, we can achieve significant advances not only the way we work, but how we ultimately feel about our work lives. Whether we are considering leadership (See how empathy affects perceived leadership here), feedback, career development or work spaces — empathy matters.

Viewing work life from another’s perspective, can reap powerful results. We need to follow behind our employees and support their journey...Measuring our workplace problems is simply not enough to encourage healthy workplaces.” – Marla Gottschalk

Photo Credit: Brian Solis

I watched an episode of Chase Jarvis Live where Jarvis interviews Brian Solis – author of What’s the Future of Business: Changing the Way Businesses Create Experiences and X: The Experience When Business Meets Design. Brian Solis is one incredibly smart individual, and what captivated me the most in that 45-minute interview? What he said about empathy: “What do you want somebody to feel after they’re done with you in every moment of truth?…Who am I really trying to reach? What’s a day in the life of their world? What could I do to have an impact in their world?…What does a relationship really mean? When you see the world outside [from their side], then you see the role you’re going to play…Empathy unlocks a whole new level of perspective…It’s not good enough to be good enough…or the best. You have to now understand the impact you want to have and the role you want to play in someone’s life and then who that person is and design for that. It’s so inspiring.” – Brian Solis

Marcel Schwantes lists empathy is one of the 10 leadership habits found in the world’s best leaders. Empathy is a discipline. It is hard skill that every leader and every person equipping themselves to lead must see and seek as valuable to leading well. Otherwise, the lack of empathy will eventually have a pervasive effect on the workplace and the service and product. Don’t let this happen to you or your team.

Finally, I want to close on a much-loved classic TV show episode. It is Star Trek, The Original Series. This episode is titled The Empath.Blog - EmpathyPhoto Credit: tos.trekcore.com

In the YouTube video of one of the episode’s scenes, Captain Kirk, Dr. McCoy and Spock are in captivity. The humanoid woman Gem is with them. She is unable to speak but has extraordinary empathic powers. She can feel the pain of another and take it into herself, thereby healing the other person, at a cost to herself. She is also learning from these three what genuine care and self-sacrifice are.

YouTube Video – “Empath” Episode – Star Trek – The Original Series

The Empath Episode – Plot summary, quotes, & other Trekkie details via Memory Alpha

Not the sort of topic we often toss around in our conference rooms or strategy meetings. Still…if we want to offer the best and be the best in our organizations, the lessons are clear…as are the warnings.

Empathy is Actually a Choice – Daryl Cameron, Michael Inzlicht, and William A. Cunningham

Why Genuine Empathy is Good For Business – Jeff Booth

The Importance of Empathy in Everyday Life – Video – Andy Orin

The Key to Creativity and Innovation is Empathy – Brian Solis [Video from CreativeLive – Chase Jarvis Live]

YouTube Video – Brené Brown on Empathy

These 10 Leadership Habits Have Been Found in the World’s Best Leaders – Marcel Schwantes

The Invention of Empathy: Rilke, Rodin, and the Art of “Inseeing” – Maria Popova

Monday Morning Moment – Elevating Our Work – with John Burke and Benjamin Hardy

Photo Credit: Benjamin P. Hardy (l), John Burke (r)

On the weekend, I was catching up with a bunch of friends who gather occasionally to keep relationships up-to-date. The question around the table was “So what’s new and exciting?” That usually elicits baby news, job changes, latest relationship, and emotional or situational struggles. I was completely engaged in what they were all saying…and then it was my turn.

I had nothing.

After stammering over what I could add, I pretty much just confessed to the mundane nature of my life. Vanilla was the only flavor that came to mind.

On the drive home, clarity prevailed and the largeness of the past year’s events filled my mind’s eye like watching an action film on the big screen. More “new and exciting” than I imagined could happen in a year – a grandson’s birth, a cancer diagnosis, my father’s illness and death were just some of the scenes of the last several months.

Then, right there, in the dark car, I was filled with gratitude that a merciful God filled all of that with His presence. Sometimes I forget to say out loud how incredibly good God is to be in our lives…and to never leave us alone in the hard.

Today’s “new and exciting” is that I am cancer-free right now, that darling baby is the star of his own music video, and acute grief in losing our dad is shifting to savoring memories of all our years together.

There’s more though…
Later in the weekend, I read this enlightening piece written by Benjamin P. Hardy. He interviewed composer and pianist John Burke about how he pushes himself to create.
Burke listed out four strategies that he regularly uses to “elevate” his work.

1. Always Work on Something You’ve Never Done Before

2. Map It All Out From the Beginning

3. Apply More Layers of External Pressure Immediately

4. Put Creation Time On Your Daily Schedule

Read Hardy’s piece for the particulars of Burke’s creative habits.

Photo Credit: AZ Quotes

Burke’s approach to work, in general, and creating music, in specific resonated with me for two big reasons. The first, is that I had seen his system for creating in the habits of our composer/guitarist son, Nathan Mills (Beyond the Guitar). The second reason is that I see what the “new and exciting” had done to my own creative habits.

I had settled into a sameness, a smallness, that had become a prolonged recovery time for me. Healing was imperative, but there comes a time when we gather ourselves up and get back into life. The Hebrew King David’s example came sharply to mind – after praying and fasting for his terribly ill son – 2 Samuel 12:18-20 – at the news the child died, David rose up, washed and dressed, worshiped God, and ate.

The “new and exciting” for this Monday is to take John Burke’s strategies to heart. When a person gets her life back after a cancer diagnosis, and recovery is behind her, the best medicine is to get on with life…with a renewed passion and intentionality.

Thank you, Mr. Burke, and Mr. Hardy.

My husband has described this “elevating our work” with the phrase “Shifting to the next gear”. That’s what I want for this next chapter of my work life. I’ve been driving the service roads, and now it’s time to get back out on the highway. To adjust my life to a greater difficulty and higher speed.

Elevating our work requires adjusting our thinking in that direction as well. [See links below.]

I’m ready to take the next gear.

How about you?

John Burke: 4 Strategies to Continually Elevate Your Work – Benjamin P. Hardy

Persevere – My Interview with Grammy-Nominated Pianist and Composer, John Burke – Podcast – Katy Galli

John Burke – YouTube Channel

10 Steps to Successful Thought Leadership to Elevate Your Career and Your Organization – Glenn Llopis

A Health Blog – 10 Proven Ways to Help Boost Creative Thinking

Elevate Your Leadership – Marlene Chism

To Expand Your Influence, Elevate Your Capacity to Think – John Maxwell

Critical Thinking Exercises: 9 Facts and How They Elevate Your Mind – Katrina Manning

Monday Morning Moment – Neuroplasticity – Resetting Your Brain for Success at Work and Life

Photo Credit: Pixabay

You know that shocking experience when you are driving to a known destination and then get lost in your thoughts? At some point, you snap back to attention and wonder, “How did I get here, I wasn’t even thinking about it?!” That is neuroplasticity or brain plasticity. It is an amazing capability we all have and can be nurtured and utilized throughout our lives. Yes, “old dogs CAN learn new tricks“.

What is this phenomenon?

Mike Torres, of Refocuser, gives an excellent definition, as well as an explanation of function, in his piece Neuroplasticity: Your Brain’s Amazing Ability to Form New Habits.

Neuroplasticity refers to the brain’s ability to restructure itself after training or practice. An example of how neuroplasticity works: when you view the brains of people who frequently practice playing the violin under fMRI (functional MRI) they appear to have developed a larger area of their brain devoted to mapping their fingers.  Photo Credit: Wikipedia

This change is directly related to the quantity and the quality of the practice they’re performing – their brains are adapting in very real and tangible ways unbeknownst to them... The more practice you accumulate, the more ingrained or grooved the pathways become.  Of course the inverse happens as well: if those pathways aren’t utilized, the space will be used by other pathways needing room to grow. Use it or lose it! …Your brain can change based on repeated experience…People of any age have the ability to learn new things and form new habits. Mike Torres, Refocuser

Watching Nathan play intricate, complicated runs on his classical guitar boggles my mind. How can he think that fast? It’s lots of practice that causes the brain to connect to the hands, and those difficult pieces get “under his fingers” almost without thinking.

Years ago a friend gave us this book Never Too Late by John Holt. In his “musical life story”, Holt describes how he learned to play the cello in his 40s. We were encouraged by this during a time we moved to Egypt and learned Arabic in mid-life…when language-learning is supposed to be especially difficult.

I love neuroplasticity but it gives me hope, in getting older, of keeping skills and developing new ones, even as an aging person…unless I give in to dumbed-down practices excusing myself for the same reasons of “getting too old”.

When my older brother suffered a stroke, it was neuroplasticity and the repeated efforts of his medical and therapy team that got him back on his feet. He finally “repeatedly practiced” his way back to independence. The personality changes seemed more ingrained, however, they changed, too, as he exchanged his anger and bitterness for a hopefulness and longing for healthy, loving relationships. As he refused to give into anger and chose soft responses, his personality seriously changed over time…with conscious that eventually turned unconscious practice.

How does all this apply to us in the workplace and life, in general? We are confronted at times with a situation that confounds us – a new uncomfortable skillset, an unpredictable relationship, or an unfamiliar decision-making process. Neuroplasticity helps us to not just give up on mastering either a new work process or a complicated interpersonal situation.

Debbie Hampton has written an excellent summary piece on this that will help kick-start any new habit formation necessary for us to continue to do excellently in our work. She was influenced by Dr. Michael Merzenich’s work published in his book Soft-Wired: How the New Science of Brain Plasticity Can Change Your Life. I have listed below Merzenich’s 10 elements of how we can rewire our brain. You will find Hampton’s summary on each very instructive. [I comment briefly on each but don’t miss what she says in her article.]

10 Core Principles for Remodeling Your Brain

1. Change is mostly limited to  those situations in which the brain is in the mood for it. We have to want to learn and change. If we give up, stay resigned to the status quo, or remain fed-up, change will not happen. Want change!

2. The harder you try, the more you’re motivated, the more alert you are, and the better (or worse)  the potential outcome, the bigger the brain change. Focus and persistence or key to mastery.

3. What actually changes in the brain are the strengths of the connections of neurons that are engaged together, moment by moment, in time. Practice strengthens pathways for behavior. Whether it’s learning a new computer system or developing a different way of communicating with a boss…practice hard-wires.

4. Learning-driven changes in connections increase cell-to cell cooperation, which is crucial for increasing reliability. I see this in musicians who live-stream and can read listener chats, respond to them, and continue playing all at the same time. Crazy.

5. The brain also strengthens its connections between teams of neurons representing separate moments of successive things that reliably occur in serial time. This is definitely the mechanism that gets us to our destination when we stop thinking about where we’re going.

6. Initial changes are temporary. Habit formation takes time, and somehow the brain interprets whether the change is vital. Amazing.

7. The brain is changed by internal mental rehearsal in the same ways and involving precisely the same processes that control changes achieved through interactions with the external world. At the simplest level, this is the mechanism of how we “talk ourselves through” a situation. Or when an athlete goes through his routine in his mind before he’s back out on the track or in the pool.

8. Memory guides and controls most learning. Our brain actually helps us to remember what we did well and discards what we didn’t.

9. Every movement of learning provides a moment of opportunity for the brain to stabilize — and reduce the disruptive power of — potentially interfering backgrounds or “noise.” The more we practice, either a physical skill or a way of thinking through a problem, we actually get better at it because somehow the brain reduces the background noise (which can include insecurity, fear of failure or self-doubt).

10. Brain plasticity is a two-way street; it is just as easy to generate negative changes as it is positive ones. Dr. Merzenich warns us, as we get older that we “use it or lose it” by our own decisions to stop learning and mastering new skills and behaviors.

Photo Credit: Commons Wikimedia

How are you using neuroplasticity to help you continue to grow in your work and personal life? Trevor Blake encourages us to set the tone of the day positively and don’t defect from that. Using self-defeating language can blur our focus and mental capacity for mastery. Read more of his excellent counsel here.

As we age, or give in to “what is” at the moment (tracks greased by depression sometimes, or perceived lack of ability or opportunity), we may not realize the great positive effects of neuroplasticity. However, the good news is that we can keep learning and changing and mastering what work and life and relationships bring our way. It’s never too late.

 

Neuroplasticity: Your Brain’s Amazing Ability to Form New Habits – Mike Torres

How to Rewire Your Brain for Success – Trevor Blake

Three Simple Steps: A Map to Success in Business and Life – Trevor Blake

Brain HQ Website

How Does Neuroplasticity Work – an Infographic

Never Too Late: My Musical Life Story – John Holt

Deadly: Brain on Multitasking – Bukunmi Adewumi

Toxic Thoughts – Dr. Caroline Leaf

Monday Morning Moment – Are You Ready For Your Workday? – Lessons From Cintas

Photo Credit: Food & Beverage Magazine

Next time you head to the restroom, take a look around. Unless it has just been stormed by a tour group that needed more than the usual service, you can get a sense of readiness. Not the readiness of the restroom, but of the person or agency servicing it…and you as a customer. I wrote about this level of customer service once before  here. Why I wrote about clean restrooms then is why it begins my topic today. Clean restrooms demonstrate a sense of pride and caring. We want restrooms to be ready for the workday. How about our own readiness?

Readiness is defined as being fully prepared and willing to execute.
It is not just about being prepared for one’s workday. It’s also a ready-set-go willingness to be on our toes, stepping up, taking the ball, and scanning both the horizon and the lines drawn on our playing field.

When a Cintas truck rolls into the parking lot, I can almost smell the clean linens and uniforms inside. Their branding includes this mantra: Ready for the Workday: A confident image, clean facility and safe workplace start here. Here’s their commercial that I just saw this weekend, It got me thinking about the broad reach of readiness in the workplace.

My husband walks out of the house ahead of me every morning with his computer bag and a thermos of coffee. He has his schedule on his phone and he keeps a journal. He has thought about the day. He is prepared…the willingness to execute then comes into play as he goes out our door and enters his company’s door…and all the rest of the doors of his day. Both are disciplines – the preparedness of readiness and the willingness to execute.

Readiness keeps momentum going and momentum has huge impact on business and workplace excellence.

After watching the Cintas commercial, I went to their website. What a feast for anyone wanting to learn about leadership and a healthy workplace culture. Check out their Code of Conduct and Business Ethics page. Nothing on their agenda about Business Casual – and everything about dressing and performing aims at positive impact, and helping their customers do the same.

The website’s drop-down menu displays a variety of helps and services. Honestly, it’s hard to believe this company is for-profit based on the generous sharing of information for helping others (their customers and competitors) be “ready for the workday”.

I want to close with some of the quotes from the Cintas website – both from their own founder and from writers who speak for and to their own leadership. Enjoy.

Corporate culture is the single most important distinguishing factor between greatness and mediocrity. It is a major reason Cintas is different from our competitors and other companies. It is our ultimate competitive advantage.” Richard T. Farmer, Cintas Founder & Chairman Emeritus

A key to our success has been a culture that encourages meaningful, respectful relationships between the company and our employee-partners and the commitment to always do what’s right. This spirit of teamwork, camaraderie and trust has become our most important competitive advantage and is a cornerstone of the Cintas culture.” – Richard T. Farmer, Cintas Founder & Chairman Emeritus

“Those who rise to senior leadership levels in almost any organization have one critical attribute in common — they’ve embraced soft leadership skills. This includes having the ability to build relationships with the people you work with. There’s never been a leader in this world without people who wanted to follow them — and the first step to getting people to want to support you is to get them to like you. Take the time to get to know the people you work with, and learn what’s important to them.”Karlyn Borysenko

Be transparent. Insincerity and evasion chip away at trust, so whenever you can, be transparent about what’s happening with the business. Of course, there will be confidential data you can’t disclose. Carolyn O’Hara of the Harvard Business Review notes, ‘regularly distributing other information—like financial results, performance metrics, and notes from board meetings—shows that you trust your employees, which in turns helps them have greater faith in you.’”Lee Polevoi

Don’t micromanage or give step-by-step instructions. Instead, provide guardrails while giving [employees] the freedom to find smart and creative solutions.Chuck Leddy

Photo Credit: LinedIn – Cintas

Hope you enter your workplace ready for the day today! The best part of Monday is its own possibility of a new beginning. Of course, that sort of “Monday” can come any day of the week.

On ready!

6 Essential Leadership Skills That Will Advance Your Career – Karlyn Borysenko

Building Trust in the Workplace – What Business Leaders Can Do – Lee Polevoi

Agile Process Management: An Approach For Business Success – Chuck Leddy

16 Things You Should Do at the Start of Every Workday – Jacquelyn Smith, Forbes

6 Tips For Building Momentum  During Change – Sallie Sherman

Why Preparation Is Better Than Planning – Craig Jarrow

Being Ready For Your Workday Feels Great! – Advance Preparation Is the Key to a Successful Day – Craig Jarrow

What Does Casual Dress Really Mean Today? – 6 Wardrobe Tips For Career Success – Lynn Taylor

Monday Morning Moment – Résumé vs. Eulogy – On Befriending Our Colleagues

Photo Credit: Tangram

Don’t you hate when, out of all the positive exchanges we have at work, there’s that one negative that hangs in our memory? It was a team-building exercise on trust really early in my career. One of the people on my team, with whom I worked at the time, just wouldn’t engage. She finally said, “You are just my co-workers. We are not friends.”

We are not friends.

Slayed.

Throughout my career, I’ve made it a goal to befriend colleagues – those close to me and up and down the ranks. Befriending isn’t becoming best buddies necessarily. By definition, it is “to act as a friend to; to help; to aid”.

When this coworker, in my professionally formative past, expressed openly that we were just a part of her job…I was surprised and schooled. For some, relationships at work are compartmentalized in such a way as to keep them formal and shallow.

There is a measure of safety in keeping work relationships at a distance. I get that. However…

When we spend more waking hours with our colleagues than with even the closest of our loved ones, they bear some significance.

I’ve just begun reading Scott Sauls’ book Befriend: Create Belonging in an Age of Judgment, Isolation, and Fear.   I wrote about it here a few weeks back as the next book on my reading list. The author Scott Sauls is a pastor, but more than that, he is a friend. Not because I know him personally, but because the imprint of Jesus is on his writing and life. He is not preachy or churchy (in the way it was never meant to be). Sauls is wise, loving, and inclusive. Whether you are a person of faith or not, if you want to deepen your friendships and work relationships, sampling the pages of this book will aid you on your way. This book itself, like Sauls, actually befriends you.

Photo Credit: Amazon

My Monday blogs are often reserved for workplace matters – either the culture of our workplace or our very careers. Sauls talks early in the book about how we view success in life. He recalls David Brooks‘s take on our achievement culture.

“We live by two sets of virtues: the résumé virtues – things we bring to the marketplace – and the eulogy virtues – things we want said about us at our funerals. Brooks concludes, ‘In [our] secular achievement culture, we all know the eulogy virtues are more important, but we spend more time on the résumé virtues.'”

What people think of me when I’m gone is less important than truly making a difference in this life. When it comes to our work, I think we all want to add value, not just to the product, but to the people with whom we work and for whom we provide services.

We can get caught in the press of beefing up our résumé and lose sight of the people, real flesh-and-blood people, all around us. Oh, we may not call our focus résumé-building, but when we take a moment to check our motives, it becomes more clear. Ambition, self-promotion, and exclusive control can crush work relationships. We often think it’s someone else but before long it can become us.

I will never forget a colleague who shared about his own pivotal relationship with someone he once considered a difficult boss. They argued over every idea, every decision, every action plan…at least, as this man remembers. His boss was always asking hard questions and pushing him to think more and more outside the box. Yet, in the middle of his heatedly trying to persuade his boss of the rightness of his ideas, the boss would look at his watch and say, “Let’s go get some lunch.” This would infuriate the man re-telling his story.

However, over the years, he began to see something in his boss he didn’t notice at first. This older man genuinely cared for his young protégé. The banter back and forth was to encourage excellence and innovation but never at the expense of valuing the relationship. That’s why lunch together was all part of the exchange. He mattered to his boss.Photo Credit: Free Stock Photos

Later the older man retired and the younger man advanced in his career. Their paths rarely crossed after that. When the older man finally died, his wife called this colleague and asked for him to be a pallbearer at his funeral. The older man had come to consider the younger a friend…and the younger man, as he teared up in remembering, was the better for it.

I’ve written often on complicated work relationships – the us vs. them situations and dealing with contemptuous colleagues among others. We can be tempted NOT to befriend.

Photo Credit: QuotationOf

However, we are the ones who lose the most in not extending a hand of befriending (acting as a friend) to those with whom we work. It changes us, from the inside out, and we live only in the land of résumé-building, rather than eulogy-making.

Sauls writes about expanding our “us”. In the workplace, this can be extraordinarily counter-cultural. To look out for our own status and position is expected. To consider how we might take down silos and create a work community where “the rising tide lifts all boats” (Adam Grant) – something remarkable and memorable.

That is the legacy, years ago, of that coworker/”friend” of mine. She made me more resolved than ever. I want to be a befriender, a boat-raiser, and a person willing to expand the “us”.

Sauls closes this chapter by asking the question, “Where is your greatest opportunity to expand your “us”? It has me thinking. How about you?

“Compelled by the love of Christ, we must not withhold kindness or friendship from any person or people group, and we must not engage in any sort of us-against-them posturing. This in itself is countercultural in modern society. Compelled by the truth of Christ, we must honor and obey the Creator’s design—even when his design is countercultural and, at times, counterintuitive to us. His ways and his thoughts are higher than ours.”

20 Quotes From Scott Sauls’s New Book on Friendship – Matt Smethurst

Monday Morning Moment – Roadmap to Achieving Your Goals in Real Time and Regular Life – 10 Sure Turns

Photo Credit: edX

Life happens. Whatever our hopes, goals or dreams, we go after them in real time and regular life. The challenge is to not lose sight of them in the course of working your day-job, whatever that might be. Jon  Acuff’s book Do Over came out at a very timely place of transition in my life. The recurring theme of his book was to do what it takes to get where you hope to go – not finding yourself at the end of your career realizing you just clocked in and out of “someone else’s job”…for decades. The daily of our lives can snuff out or overshadow where we knew in our hearts we wanted to go…in work, relationships, and vision. Mark that and take positive steps through it.

I’ve read ever so much more about goal-setting than I’ve actually used. In thinking of goals and action plans, I can actually feel an eye twitch coming on…and all I want to do is eat junk food and check Facebook. Alas…goal-setting is a challenge…but a worthy one.

Roadmaps are helpful for me. Not only with finding the destination but also with marking progress, checking for more scenic routes, noting markers which teach us stuff, and pointing to rest stops.

After reading the articles linked below, a roadmap for decision-making has emerged that makes sense to me…and hopefully will be helpful to you. We need goals or we are never fixed on a mark toward which we launch our best efforts. The key, however, is not just in deriving the goal but, setting a course that aligns with our relationships and responsibilities. That way, when setbacks come, they don’t put us off-course. We just deal…and get back on course.

So here we go:

10 Sure Turns Toward Achieving Our Goals

  1. Listen to the Longing – As we get older, our goals change in life. Still at a heart level, we have longings for a life of deep purpose and genuine achievement. Those longings may be as unique as we all are as people. We are never too old or our lives too far-spent to tune into that longing. It’s never too late.
  2. Tell Those Closest to You – Don’t keep to yourself what you would love to pursue. Tell those who care for you so much that they will pour into your vision and your goals. Fear of failure or disappointment won’t diminish your hopes if others share them with you…because they love you and believe in you.
  3. Set Goals and Then Revisit Them With “Why’s?” – This is actually some of the hardest work of moving forward and stymies some of the best of us. Serge Popovic breaks this down in a helpful way by looking at the systems (or commitments) that help us get to goal. The goal is our destination but we daily make decisions and take action toward that goal. These rhythms are part of the discipline of achieving our goals. They also inform our direction as we revisit our goals and ask the necessary “why’s”.Photo Credit: Dreams Procrastinated
  4. Consider the Costs and Work Them into Your Plan – In setting course to meet life goals, there are givens we must consider. Taking care of our family is an obvious one. Managing our time around other responsibilities. Not missing our children as we strive toward that goal that can stretch years ahead. The costs don’t have to alter our course, but we must reckon with them.
  5. Organize Your Life – Why is this important? Organization can have a huge impact on recouping the costs (in #4) and in freeing us up to potentially getting to goal faster. Do be careful what your organize OUT of your life…especially relationships. Make wise decisions here… It’s one thing to get rid of stuff or downsizing time-wasters, and another thing to neglect relationships.Photo Credit: Paul Sohn
  6. Choose and Develop Your Team and Expand Your Network –
    Speaking of relationships, this is one of those circles that can pay huge dividends for all involved. Rarely do we make goals that don’t include the investment of others. Think through the people you know and who of those would be a great support to your future. They could be idea-generators, mentors, investors, content experts…and some could be family who mostly cheer you on and pray for you in the battles.
  7. Take Action or Execute Your Plan – What? Taking action is point 7 on a 10-point roadmap?! We have clearly taken action in multiple ways already, but those preparatory functions have set the stage for a strong start to execution. Even through Steps 1-6, we may have already reframed what the plan looks like. Being proactive before we set the plan in motion greases the tracks for achievement. The action plan will be revisited often…which actually makes it less stressful for me to develop. Melanie Curtin even writes about journaling our goals and action plans, giving us a daily view of progress.
  8. Deal With the Drag of the Past – This is a preemptive strike against those emotions that form barriers to reaching our goals. That dull sense of foreboding, the failures of the past, the gnawing insecurity, the temptation to blame…. None of these keep us from reaching our goals, unless we empower them to do so. Lighten the load by cutting the ropes on the past. One caveat: the “drag of the past” doesn’t include wisdom we’ve gained – Remember that part of the past always.
  9. Allow for Respites and Setbacks – Again, life happens. I have had to sideline some goals in recent months because of health and family issues. They are not gone from my mind or my habits…but they are sidelined for the moment for real life things of more urgent need. However…these kinds of things can become normative if we aren’t careful. You don’t want to lose momentum …keep moving toward your goal if at all possible…even if it’s ever so slowly. At some point, sooner than later, revisit and reset goals…and rest when that’s the greatest need.Photo Credit: Bloom to Fit
  10. Celebrate and Express Thanks All Along the Way – no explanation needed here. This isn’t just for the finish line but for every step along the way. For every barrier that we turned into a door. For every problem we forged into an opportunity. For every God-orchestrated appointment and “per chance” meeting. Celebrate. Show gratitude. Widen the circle – your achievement is enjoyed by many!Photo Credit: Morning Business Chat

Hopefully, you found this helpful. The resources below informed this piece and are all rapid reads if you want to go deeper in a direction. I hope your main-takeaway is that you can achieve and starting today is not too late…starting is the point. You’ve got this!

Achieve Your Goals – Is Your Roadmap the Right Way Up??? – Wendy Tomlinson

Goals vs. Commitments: A Simple System for Long-term SuccessSrdjan “Serge” Popovic​

10 Quotes That Will Radically Reshape Your Idea of Calling – Paul Sohn

50 Goal Quotes that Will Inspire and Motivate You – Marelisa Fabrega

When It’s Good to Be Bad – The Road to Excellence Is Paved With a Few Lapses On the Way – Cody Delistraty

6 Ways You Are Making Life Harder Than It Has to Be – Paul Angone

How to Crush Your Goals in 2017 – Travis Bradberry

Crushing Your Goals…God’s Way – Stephen Altrogge

Want to Improve Your Focus and Lower Stress in 2017 – Take Up This One Simple Habit – Melanie Curtin

YouTube Video – A Tale of Two Brains (“The Nothing Box”) – Mark Gungor

Photo Credit: AllGroanUp

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – with Matt Monge

Blog - Tomorrow's Leaders - Mojo companyPhoto Credit: The Mojo Company

[From the Archives]

Leaders of Tomorrow. What age group came to mind? Probably not your own. Maybe that’s one of our dilemmas in life and work. We either think we have already arrived as tomorrow’s leader today (ugh!). Or we stop thinking of how we can develop into that change agent of tomorrow because we’ve fixed our course…or settled into what we know already. It’s served us well so far, right?

Here’s my Monday morning gift to you: an introduction to the person, writing, and wisdom of Matt Monge.  Earlier in his career, he worked in finance (credit unions, in particular), and had fascinating titles like Chief Culture Officer and Vice-President of People and  Development. Currently he is is president of The Mojo Company, a leadership development consulting firm. His Facebook page bio reads: “My mission? Make the world a better place by helping people, leaders, & workplaces be more human. Depression fighter. Keynote speaker. Head of The Mojo Co.”

Blog - Monday Morning - Matt Monge - Leadership is about serving - FacebookPhoto Credit: Matt Monge Facebook Page

I read everything Matt Monge writes. Even his promotional video taught me more about leadership (you’ll want to take notes).

Monge posted a blog a few weeks back and I’ve been thinking through it since… It’s his 7 Skills Tomorrow’s Top Leaders Are Developing Today. I decided to post his bullet points here and how they stirred my thoughts on skill development today. [Don’t miss reading his thinking on this and other leadership topics in links.]

  1. Being Others-Oriented – While other employee development folks have moved away from “servant leadership” language, Matt Monge continues wisely to be a strong supporter of it. I, too, am delighted by leaders who continue to seek out the greatest good for both employees and customers. The bottom line is best served here. As the years go by, or as tribes are built, our temptation is to coast in this area…making the negative assumption that someone else is serving while we’re the idea leaders. As leaders go, so go the organizations.
  2. Persuasion, Logic, & Negotiation – First, Monge sees top leaders as practicing persuasion and negotiation differently “not with power, position, coercion, or even deception; but rather through logic, reason, and with an eye toward the good of the whole.” It’s funny how unaware leaders can be in thinking that manipulation and coercion go unnoticed by employees under their authority. It’s always better to do the work of taking the high road of negotiating and persuading. When we engage in the give-and-take of healthy debate and problem-solving, it’s a win-win for everyone. It does require time, trust, homework, and humility.
  3. Reframing – This is a discipline of looking at a problem or situation from different perspectives. Monge talks about doing this in such a way that we wrestle with our own biases and blind spots. Reframing can make for a decision or problem solved that have wider success or effectiveness.
  4. Knowing How to Think about and Make Decisions – Monge makes the distinction of being decisive vs. being a good decision-maker. I love this because often we experience leaders who get the job because they are decisive. Period. Full-stop. What does it take though to be a good decision-maker? To become an effective leader is to examine how we make decisions – what are my decision-making processes, who are my guides, what are those factors that always weigh in on my decisions? [Monge names those factors as presuppositions and core values. We need to think about what those are.]
  5. The Ability to Work and Build Community with Others – This is such a core value of mine and yet after years in my career, it bears refreshing. I’m reminded, as Monge writes about this, of the Old Boys’ Network. Today, maybe it’s less-gender-defined and called other things, like C-Suite executives, or even tribe. Still, if it’s a few making decisions for the many, it’s not community. Monge’s constant message is that the strength and health of an organization is in the community. Leaders must do the work of leaning in to their colleagues (outside the executive suite) to draw on the wealth of knowledge there and to affirm the value and varied roles of those coworkers.Blog - Matt Monge - human - twitterPhoto Credit: Twitter
  6. Leadership – The leaders of tomorrow are continuing to develop themselves toward that future. We can be always learning, always growing – not necessarily just like other leaders in our lives, but learning what we need to learn to remain relevant/useful. Resting on the laurels of past successes or doing “what we’ve always done” will eventually pull us to the sidelines. I’m in the painful, personal throes of dealing with this right now myself. Shaking it off and moving forward!
  7. Understanding Humanness & Emotional Intelligence – Monge defines emotional intelligence as having “four basic components: self-awareness, self-management, social awareness, and relationship management”. Foundational to emotional intelligence, in Monge’s thinking, is this whole element of humanness. As the workplaces of the future give way to more and more technology, we will be wise in tuning into the growing need for humanizing our organizations and our human employee experience. Being tech-savvy and not people-savvy misses what could be. Leaders of tomorrow, take note.

So that’s it for today. I love Mondays because they bring another opportunity to hit “the refresh” key of our work lives. We are not only motivated for the week ahead – differently than Fridays when the focus is the weekend – but we’re fresh in our view of our work community…and hopeful.

Matt Monge and others like him give me the encouragement I need to cast off from the safe, still shore and re-enter the fast and deep water of today’s work environment, determined to maneuver well there…and maybe even coax other quality people back in from the shallows. Whatever our ages or sensibilities, we can work toward being tomorrow’s leaders of excellence.