Category Archives: Relationships

Friday Faves – Leadership, Storytelling, Crowd-sourcing, and Clarity

Straight forward into the weekend! Here are my four favorite finds of the week. I usually post five but this has been several days of computer and internet snafus…so we’ll stick with these four today. Thanks for taking the time to scan them, and please comment below on your finds for the week.

1) Leadership – Bookmark this week’s blog by Brian Dodd on Leadership. Dodd has been live blogging the various speakers at the Rethink Leadership Conference. His quotes from some of these talks are incredibly helpful…making it like we got to be in the audience. There were several great leadership speakers at Rethink. I’ve included Dodd’s notes on three and a link to a fourth.Photo Credit: MaxPixel

  • Carey Nieuwhof’s Opening Thoughts on Leadership: The reason vision falls flat is you don’t have a strategy. Clear strategy provokes deep fear. Ambiguity never provokes fear. Clarity does. Strategy is the execution of your mission and vision. Strategy becomes divisive because it is clear. The last 10% of the change is hardest. The clearer you are on your strategy, the simpler it is, the more it is written down, the easier it is. It’s easy to change something someone else built. It’s much more difficult to change something you built. The temptation to strategize once is very strong and the direct path to irrelevance.
  • Jeff Henderson on Keeping the Main Thing the Main ThingInsideritis – a malady afflicting the vision of an organization resulting in focusing on insiders over outsiders. The role of a leader is raising people to run the business and you be out in the community bringing in new customers. Vision leaks. And so does inspiration. What are we here for? This is a vision inventory question. 4 Rhythms – What do you meet about? What do you talk about? What do you see? What do you celebrate? Everybody likes getting their Instagram photo liked. It reinforces behavior. 999% of Instagram photos from churches are about what’s happening in the church. We need to be about what’s happening in the community. Celebration is something leaders can overlook. One of the best things you can do as a leader is write three Thank You notes a day.
  • Dan Reiland on Essential Elements to Lead Your Staff Well: 5 Categories Of Hiring – Culture. Selection. Development. Performance. Teamwork. Culture is who you are, what you value, and how do you get things done. Culture determines how you see staff. How you see staff determines how you treat staff. Lead with vision, not job descriptions. Trust is the foundation of empowerment. Micromanagement and control kills trust.  What you get people with is how you keep them. When you can’t recruit with vision you have to buy them. Never lower your standards. It’s better to go without than hire the wrong person. You’re not hiring an administrative assistant to make your life easier. You’re hiring an administrative assistant to make you more productive. Chemistry wins the day. Assume competence. Identify competence before the conversation gets serious. Embrace the 2X Factor. Pour twice as much in as you expect out. You do this because you care. You can’t develop people well if you don’t care. Not everybody cares. You can’t fake caring. The secret to being a great coach – Pay Attention. Champion progress, not performance. Don’t apologize for accountability. You have created or allowed your current circumstances. Trust is the core, the epicenter, the bedrock of teamwork.
  • Carey Nieuwhof’s  Closing Thoughts on Pastors and Cynicism: I was the guy who sent people to counseling.  I didn’t get counseling. Cynicism doesn’t happen because you don’t care.  It starts because you did. Cynicism starts because you know too much. Cynicism is a choice.  Life actually doesn’t make you cynical.  You make you cynical. The antidote to cynicism – Cynicism melts under the relentless hope of the Gospel. The best antidote to cynicism is curiosity.  The cynical is never curious.  The curious are never cynical. Curiosity is a discipline.  You can learn it.

37 Leadership Quotes from Les McKeown – Predictable Success – From the Rethink Conference – Brian Dodd on Leadership

2) Storytelling – Don’t you love a good story? Part of the magnificence of a story is its delivery. All Y’All is a podcast out of Louisiana. If any of you are from the South and have transplanted your lives elsewhere, this is a place, you can rest your ears on your mother tongue.  I discovered a sweet-with-Southern-drawl episode on referral of a friend. The guest storyteller was Amy Lynn Treme, a preschool teacher from Shreveport, Louisiana. Her story about a pet store job and supervising a field trip with exotic pets, including a large snake named Monty, is hilarious! Listen here.Photo Credit: All Y’All

3) CrowdsourcingCrowdsourcing or crowdfunding is a growing process we use today to gather financial support, services or solutions, via the internet, from multiple individuals or groups.

Photo Credit: Startup Daily

We are familiar with GoFundMe and KickStarter, but there are many other platforms, depending on the situation or need. Wikipedia is a much-used and much-beloved crowdsourced venture. My favorite charity is Baptist Global Response; it receives some of its support via crowdsourcing. This avenue of support can benefit non-profits, individuals in crisis, entrepreneurs, start-ups, and artists.

In another era, the great patrons of music supported the composers of their day – musicians like Mozart, Beethoven, and Haydn among others. We still listen to their brilliant music today, and we have their patrons to thank also. Creative work takes time, but rarely is that work itself rewarded until the album is produced, for instance, and concerts are performed. What if we, the general public, had a voice in which artists we wanted to support, besides just buying albums or concert tickets? Patreon is a crowdsourcing vehicle for artists and the crowds who would support them if they knew there was a way.

I watched a TED Talk this week on crowdsourcing by singer Amanda Palmer. The talk was The Art of Asking. Amanda Palmer lives a very free life and uses language and attitude in her music that is pretty much in-your-face. That’s very appealing for many. For me, her TED Talk was real and winsome and a great testament to crowd-sourcing…that taking your idea, your vision, your gift to the people and letting them be part of growing it.

I do have an artist like that in my life…a gifted musician who is both building his craft and trying to make a living at the same time. Nathan Mills of Beyond the Guitar. He has “a crowd” who partner with him in various ways – video production, sound, tech support, social media and messaging, startup advice, and financial investment.

Crowdsourcing isn’t charity. It’s partnership.

None of us can play classical guitar or arrange music like Nathan…none of us in Nathan’s “crowd”. Yet, we get to be a part of his vision and his music. I delight in the rewards of patronage.

4) Clarity – Here’s to clarity…and to those people in our lives who help us navigate through the murkiness of some relationships and situations in life. I experienced some life-defining clarity this past week and wrote about it already here.

Photo Credit: Jon Wiley, Flickr

Clarity is that enlightening aha or “got it” moment when you see that you were right…or wrong…and the relief of it, just the knowing, is electric. No longer entangled by “What is going on here?” or “Am I crazy?” Clarity comes with a path forward, because once you really where you are and the truth of that situation or relationship, you can advance. I didn’t say leave the relationship or bail out of the situation but move forward. There is a big difference there. When confusion and dis-ease clouds our thinking about something, we just want out. It’s uncomfortable. Clarity empowers and emboldens us to act with intentionality and even compassion.

Because of the aforementioned computer/internet woes (where I also need clarity as to what is the problem), I’ll close here. Maybe in the comment section we can talk about clarity. I’ll blog on it again sometime because it’s huge…not for escaping the murk and mire we may find ourselves in sometimes, but to forge a way through.

Have a great weekend out there!

 

Monday Morning Moment – Servant Leadership – Trending Forward

Photo Credit: Tri Pham, FLickr

The servant-leader is servant first.

It begins with the natural feeling that one wants to serve. Then
conscious choice brings one to aspire to lead. The best test is: do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?Robert K. Greenleaf
“…more likely themselves to become leaders” – Isn’t that how you thought Greenleaf would end that sentence? I read it that way. We don’t naturally think of aspiring to serve – “moving up the ranks” to better position ourselves to serve.
Why write about servant leadership?
So much has been and continues to be written about servant leadership. The terms change and trend a bit differently over time. Of late, relational leadership has gained in popularity. This type of leadership is defined as “as a relational process of people together attempting to accomplish change or make a difference to benefit the common good.”
I love that concept and style of leading, but servant leadership goes even farther. Relational leaders can focus on their particular team or tribe, in a mentoring, collaborative role…for the good of those leaders and the organization and client base. Servant leaders aspire to a wide reach. Not just leader to leader, but to permeate the whole of the organization with an ethic that everyone, at every level, matters. This is a huge aspiration but the gains are huge as well.

Marcel Schwantes, founder of Leadership from the Core, has written a piece on the 10 Leadership Habits Found in the World’s Best Leaders. These ten habits are derived by Larry Spears from the Robert Greenleaf‘s pioneer work in servant leadership. Read the article for Schwantes full commentary, but the 10 habits follow:

  • Listening
  • Empathy
  • Healing
  • Awareness
  • Persuasion
  • Conceptualization
  • Foresight
  • Stewardship
  • Commitment to the Growth of People
  • Building Community

Another list of qualities to consider is posted by business leader Skip Prichard‘s 9 Qualities of the Servant Leader. Both Prichard’s list below and Schwantes’ list above are excellent markers for your own leadership:

  • Values diverse opinions
  • Cultivates a culture of trust
  • Develops other leaders
  • Helps people with life issues
  • Encourages
  • Sells instead of tells
  • Thinks you, not me
  • Thinks long-term
  • Acts with humility

Finish the whole of his article here (and don’t miss the comments – fascinating).

Photo Credit: Virginia Guard Public Affairs, Flickr

Marcel Schwantes has also written 10 Compelling Reasons Servant Leadership May Be the Best, Says Science. In this piece Schwantes tackles the misconceptions about servant leadership as well as the many reasons why it’s the best form of leadership. I personally love this article because the evidence of the kind of company that prospers under servant leadership is undeniable. We know these organizations by their service – like Chick-Fil-A, Southwest Airlines, Home Depot, Ritz Carlton, FedEx, UPS, U.S. Marine Corps, and many others. Very persuasive.

Finally, I’d like to share General Stanley McChrystal‘s view of leading “like gardeners”. My husband is a gardener. Even after a long, tiring day at his regular job, he puts in the time necessary to tend the plants he’s growing. Bent over, on his knees sometimes, doing the work of nurturing them to reach their maximum fruitfulness.

“Regular visits by good gardeners are not pro forma gestures of concern—they leave the crop stronger. So it is with leaders.”

Employees and customers know the experience (or lack thereof) of the leader who truly attends to their needs. No drive-by visits here. No sprinkling of some corporate fairy-dust just by the sheer presence of the leader in the room, or the building, or on podcast/commercial.

McChrystal warns against the leader who becomes too important to personally serve his personnel or customers.

“I would tell my staff about the “dinosaur’s tail”: As a leader grows more senior, his bulk and tail become huge, but like the brontosaurus, his brain remains modestly small. When plans are changed and the huge beast turns, its tail often thoughtlessly knocks over people and things. That the destruction was unintentional doesn’t make it any better.”

Always in thinking of leadership, we are tempted to look to our own leaders…to measure them by the scale of excellence (seen above). The servant leader is servant first. Don’t get muddled up by checking off what your leader is not. Serve that leader, as you serve other personnel and customers. Serve. Serve by leading. Lead by serving.
“Servant-leadership is more than a concept, it is a fact. Any great leader, by which I also mean an ethical leader of any group, will see herself or himself as a servant of that group and will act accordingly.”
[Please don’t miss the links below…especially those not mentioned in this blog. Also please share examples (in Comments section below) of servant leadership you have experienced…or your own personal journey in becoming a servant leader.]
Journey strong. Serve long.

YouTube Video – Servant Leadership – Leadership From the Core – Marcel Schwantes

10 Compelling Reasons Servant Leadership May Be the Best, Says Science – Marcel Schwantes

9 Qualities of the Servant Leader – Skip Prichard

The Understanding and Practice of Servant-Leadership – Larry C. Spears

General Stanley McChrystal: We Should All Lead Like Gardeners

Glassdoor’s 2017 Best Places to Work Rankings: The Importance of Common Purpose – Barry Sanders

Monday Morning Moment – True Humility in Leadership – So Not Cliché – Deb Mills

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – With Matt Monge – Deb Mills

Larry C. Spears and Robert K. Greenleaf

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service – Deb Mills

Monday Morning Moment – 3 Quick Reads on Leadership – to Help You Stay the Course, Not Be a Jerk, While Being Innovative – Deb Mills

Happily Ever After – What Makes Relationships Work – Poster – Frank Sonnenberg

5 Friday Faves – The Office, Accents, Resilience, Community, and Long Goodbyes

We’re rolling into the weekend with gorgeous Spring weather to draw us outside. The fact that the grass must be cut before the neighbors organize an intervention also motivates. Beauty surrounds us here as April moves to May and the flowers have popped open.

For your Friday refreshment, here are my five favorite finds for this week:

1) The Office – What a funny TV show! The Office (not to be confused with the British version) ran from 2005-2013 and still has a huge cult following. It is a parody of the American workplace. This mockumentary gives us an opportunity off-the-job to chuckle at the quizzical nature of some of our workplaces and relationships within them. Nathan Mills has done a brilliant guitar arrangement of both the show’s theme as well as musical interludes in several of the episodes.

Watch, enjoy, and remember this show that has humor and an innocence very different from many of today’s TV sitcoms.

YouTube Video – The Office Meets Classical Guitar – Beyond the Guitar

2) Accents – I love languages. Over the course of life, I’ve tackled Spanish, Arabic, and a bit of French. Living in North Africa for many years allowed me to be immersed in languages different from my own mother tongue. Language learning is such a useful discipline for all of us and I’m thrilled when I see parents helping their children become multi-lingual. The younger we are when learning languages the better able we are to naturalize our accents in those languages – substantiated here and here.  Don’t let the fear of a Southern (or other) drawl keep you from learning and speaking in a newly acquired language. Dialect coach Sammi Grant gives some interesting advice in her YouTube video How to Do 12 Different Accents .

3) Resilience – I just started following Jordan Harbinger recently, and here’s his take on resilience – Becoming Resilient – the Art and Science of Grit. Resilience has been intriguing to me for many years, and I wrote some months ago (here) on another author Jon Acuff’s counsel on grit.

Photo Credit: Crystal Coleman, Flickr

Read Harbinger’s piece on resilience.

When I talk about resilience, I’m talking about the ability to stay engaged with a person, project, or circumstance — to stay in the game — through its inevitable ups and downs…we’re talking about our ability to handle life, in all its unpredictable and maddening difficulty, without falling off, going crazy, or hurting ourselves in the process.

Harbinger goes on to talk (podcast and blog) about the journey of becoming resilient, or gritty. We all have life occurrences that input into whether we grow resilience or take on a victim’s worldview. We can’t change the situations maybe but we can change how we respond to them. Having strong, nurturing relationships and choosing to learn as much as we can from adverse experiences are two processes of becoming resilient.

I want to be resilient in the hard places and help those I love to be the same. Hard things happen, but we don’t have to be devastated by them. Learn from these guys, and others, about the resilient life.

4) Community – I write on community a lot (search the blog archives). True community is a rare and wonderful thing. This group (pictured below and others who didn’t make this supper) is like family for me, as we continue to live away from our extended family. In this circle of friends, we share deeply with each other and pray faithfully for each other. We may not always agree on everything, but the disagreements are grace-filled. Definitely no need to force a win here. Relationships matter. So (again) here’s to community. May you always find it where you are or may you have the courage to go after it.

5) Long Goodbyes – When we moved around overseas, we experienced tough long goodbyes. For our local friends in those countries, it wasn’t a sure thing that we would see each other again. That was hard. We would say our goodbyes several times over, and even had last goodbyes at the airport. The reality of those goodbyes (and the goodbyes we experienced leaving family in the US) would only sink in as we settled into our seats on the plane. It was then I was thankful for every exhausting moment of those last visits.

Another place we have long goodbyes is with loved ones who tarry in illness before dying. We question that sometimes. I know with our dad and that long goodbye, I can see the good that came out of the hard. There was so much we learned about him, about God, and about ourselves and each other during those last weeks. I’m very glad we all got through it and Dad’s certainly in a better place now.  What we gained in the stretching and serving of that season can’t be weighed except on a scale of love. I will forever be thankful for the family members who cared most intimately for Dad. The goodbye was longest and probably richest for them.

These days, I’m preparing to say goodbye (for awhile) to a dear friend as she takes a job far from here. Missing her already.Then there was the final walk-through this week of a beloved workspace (left behind over a year ago). The walls still ring with the memory of those impassioned conversations.

Long goodbyes can both wear you out and leave you somehow totally satisfied…you did all you could to honor that passing… whatever it was. That is something that can be counted joy.

Bonuses

5 Friday Faves – Spring Flowers, Podcasters, Organization, Caring, and Frosted Strawberry Lemonade

Happy Friday! We made it! You know those weeks where so much is going on it’s hard to process it all? I’ve surfed on top of the waves of this week…thankful for all the helps along the way. How was your week?

Always glad to hear your views on life, not only on the Friday Faves, although they’re fascinating, but on anything you want to talk about. Please share in Comments below.

Here are my Friday Faves. Enjoy!

1) Spring Flowers – Search “Spring” on my blog and you will find several posts on this incredible season. We’ve lived in countries where Spring isn’t as obvious as it is here, but Spring comes all over the world, in subtlety and in glorious spectacle. Where we are, trees are flowering, buds are popping, and leaves are unfolding. Oh the beauty of the earth! Love!

2) Podcasters – So many to choose from. I’m a late adopter but have found this sort of information-sharing very helpful. You can find some of my favorite podcasts before here. When our favorite classical guitarist livestreams on KrueTV, I wonder when podcasting might become part of the features of this unique music platform app. Anyway, this week I discovered a couple of great lists related to podcasting. One is a “best of ” list of 12 leadership podcasters by Lolly Daskal. Her article is a good place to start in getting solid content on leadership. The other is a fascinating piece by Tom Hunt – Why You Should NOT Start a Podcast: Insights From 12 Top Podcasters. Photo Credit: Flickr

These guys give a bit of their stories and their counsel on what is required to build an online community and have a successful podcast.  Great reading!

3) Organization – Fuzzy boundaries and project piles are part of my battle in life (work and home). Love to keep my options open, I guess. It requires all the discipline I can muster to finish well. When folks write about organization, routines, and habits, I take note. The best articles are those that are consummately practical – and encourage rather than condemn.Photo Credit: Flickr

My 4 favorite reads this week on this topic are:

Quotations About Habits

4) Caring – In recent months, I have been increasingly aware of two health issues requiring great insight and caring – 1) Adverse Childhood Experiences and 2) Alzheimer’s Disease. A film debuted in 2015 titled Paper Tigers. Its focus is a high school in Washington state and how the staff and other caregivers began turning things around for traumatized high schoolers who deal daily with toxic levels of stress. These are the same kind of kids that too often get less care than more because they are difficult to engage.Photo Credit: Marshfield News Herald

Much of their struggle goes back to adverse childhood experiences (or ACEs). Here is the trailer for Paper Tigers:

Love Your Neighbor – the Resilience Movie and Adverse Childhood Experiences (ACEs) – DebMillsWriter

Alzheimer’s Disease is a frightening disease as we watch someone we love change and diminish, both in their thinking and their function. As hard as it must be on the one who has dementia, it is also devastating to those who love that person. That’s what makes it so amazing when a son, for instance, takes the time and effort to honor a mom with dementia. Joey Daley, of Lima, Ohio, has taken on a video project to document their journey through dementia.

I haven’t watched all the videos, but the ones I’ve watched have allowed us, strangers to their experience, to see inside their relationship in a difficult time. His visits with his mom are as sweet as any son’s would be…with dementia added. He knows, and we know, the days will become more difficult. I think we will see his love for her endure…

YouTube Video Series – Joe Joe – A Mother and Son’s Journey with Dementia

MollyJoey Facebook Group

5) Frosted Strawberry Lemonade –
Chick-Fil-A, a US restaurant chain, has this incredible refreshment blending ice cream with lemonade. I already raved about their frosted lemonade here. This Spring, there’s a seasonal addition to the menu. Strawberries added – enough said.

Photo Credit: The Chicken Wire

Bonuses

3 Embarrassing Networking Mistakes Everyone Makes (And What You Should Do Instead – Brian D. Evans

Effective Strategies to Get More Social Engagements – Katherine Brunt

YouTube Video – Mom’s Rant on Red Ribbon Week

YouTube Video – Carl Hardee Sr. Returns

5 Friday Faves – Music Lessons, Final Fantasy, Grandchildren, Leadership Guy Jon Mertz, and a Smorgasbord on Success

Beautiful day outside…hope the same is the case for you.

Here are my Friday faves this week:

1) Music Lessons – I was the worst student at music lessons. My mom was so determined that I would learn to play the piano. Seriously, I don’t even remember having a piano in our home…we must have, right? Dear old Mrs. Bowles taught me my first lessons. She and her husband owned a tiny general store in our neighborhood. She was ancient…and kind. I loved her but not enough to practice. Some weeks, my only time on the piano was our lesson. Do you think she could tell?

This week, I discovered an enthralling post on music lessons written by Tom Barnes, senior writer for Mic. The title is Music Lessons Were the Best Thing Your Parents Ever Did for You, According to Science.Photo Credit: MaxPixel

In the article he lists 13 scientific benefits of the many more derived from music lessons. Below, I’m posting his list, but don’t miss his brief and fascinating commentary on each one. Here’s his article.

Taking Music Lessons:

  1. It improved your reading and verbal skills.
  2. It improved your mathematical and spatial-temporal reasoning.
  3. It helped your grades.
  4. It raised your IQ.
  5. It helped you learn languages more quickly.
  6. It made you a better listener, which will help a lot when you’re older.
  7. It will slow the effects of aging.
  8. It strengthened your motor cortex.
  9. It improved your working memory.
  10. It improved your long-term memory for visual stimuli.
  11. It made you better at managing anxiety.
  12. It enhanced your self-confidence and self-esteem.
  13. It made you more creative.

All three of our children had piano lessons early in their schooling. They all did music through high school then took different paths afterwards. After her high school girl band and college chorale experience, our oldest plays piano just for her own pleasure now. Our middle, Nathan Mills, moved from piano to classical guitar and is now doing music professionally and giving lessons himself. Our youngest loves opera and is teaching himself the harp. Music lessons are definitely worth their investment…even beyond the music itself.

2) Final Fantasy – No, this isn’t some bucket list or deathbed wish. This is a video game. In fact, it’s a very popular one and has been around since 1987. This past week marked its 15th update. During our boys’ growing up years, I wasn’t enamored of video games, but I also never really sat down and got to know what they were about (my mistake). Final Fantasy is a good-vs.-evil battle game. Its musical themes are beyond beautiful. Our son, Nathan, has arranged many of the themes for classical guitar. Most recently, he has posted the Valse di Fantastica. As I’ve listened to this piece over and over, it makes me wonder at the times I kicked him off gaming to do something else more valuable with his time. Yet, the music stayed in his head and heart. I’m glad he’s kept the music…and here it is for you.

3) Grandchildren – These littles are so worth the wait. I say if you don’t have your own grands, then find some to love. Never enough love for children – tiny ones or those nearly grown. Photo Credit: Pixabay, Pixabay

Reuters posted a news story by Madeline Kennedy that touts the health benefit for seniors of occasionally caring for their grandchildren. Without going into the statistics, this German study reported that those who care for their grandchildren, on an occasional basis, actually live longer.

This and other studies (see article) point to time caring for grandchildren as benefiting cognitive function, as well as physical and mental health of the grandparent. These benefits could be enjoyed by caregivers not related to the children as well. Also a distinction was made that the study related to occasional care-giving (rather than full-time care) and depended on what was considered stressful or non-stressful by the grandparent.

I say, “let the little children come”.

4) Leadership Guy Jon Mertz – One of the many reasons I love Twitter is how much I learn from those I follow…including learning from those the ones I follow follow. Matt Monge, of The Mojo Company, tweeted this week about Jon Mertz‘s article on Four Essential Leadership Ladders. Mertz is the author of Activate Leadership: Aspen Truths to Empower Millennial Leaders. He is an intelligent empowering writer on leadership (as is Matt Monge).

Photo Credit: MaxPixal

In Mertz’s article on leadership ladders, he’s not talking about building or climbing ladders for our own success but for the success of others. What a lovely and timely concept! He prescribes four different leadership ladders – family, personal, organizational, and community. Read his piece here.

Within his article on leadership ladders, he references his 3 articles below. I read them all, and you will want to as well.

Discontentment – a Great Leadership Challenge – Jon Mertz (don’t miss the comments at the end of the article.)

Leadership Fails and Who Cares? – Jon Mertz

Always, Always Entangle Purpose With Life Work – Jon Mertz

5) Smorgasbord on Success – OK, we all define success in many ways. Couldn’t think of another exact word – being effective, making a living, realizing a dream, leading well. I’ve been reading a lot lately about leadership and about business start-ups. This week has made for a bounty of discovery on these topics (including Jon Mertz above). I’m just going to post the links and you can choose what tickles your itch this week.

My biggest take-away is that if we’re willing to learn, apply what we learn, and push out of our comfort zone, we can make extraordinary advances in our work and workplace. I really believe that, no matter what our age or level. Here are some writers who say the same:

7 Habits of Highly Effective FreelancersEric Rosenberg

How to Boost Your (and Others’) Emotional IntelligenceTomas Chamorro-Premuzic  and Michael Sanger

Mark Cuban, Kobe Bryant, and 15 Other People Whose Incredible Work Ethic Paid Off Jacquelyn Smith

Why the Best Idea Doesn’t Always WinScott Berkun

20 Habits for Success I Learned Working for Two Billionaires Paul C. Brunson

Enjoying reading, thinking, talking about it with those who love you…and being outside. Please always share your thoughts with me in the Comments.

Bonuses:

YouTube Video – Andy Andrews – 50 Famous Parental Sayings

Actual True Meanings – Classic Fairy Tales – Tongue-in-cheek – by Francesco Marciuliano

Monday Morning Moment – Empathy – Key to Creativity and Innovation – What?!

Photo Credit: Andy Orin, Lifehacker

Empathy is no soft skill. In fact, it can be a rare commodity in today’s workplace where we are competing for jobs, customers, time with the boss…pushing for that edge which makes us stand out over the guy down the hall.

We have seen empathy in corporate culture. Amazon immediately comes to mind, as does Apple. These companies have studied the wants and needs of their customers and they have put that research into play in their service and products. Customer loyalty is a huge outcome of feeling understood and valued.

Empathy and sympathy are two very different human experiences and expressions. To sum up the differences between the most commonly used meanings of these two terms: sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters, while empathy is putting yourself in the shoes of another. [read more at Dictionary.com]

Our neighborhood is in the middle of a huge engineering project being done by our local electric company. The wires are being put underground thereby keeping our service from being interrupted by windstorms. Various technicians and contractors have come to each of our front doors to let us know, courteously and apologetically, what disruptions must happen to eventually provide this service. The sub-contractors, moving throughout the neighborhood, have worked quickly and quietly, keeping disturbance at a minimum. Their work will all be completed soon with 1) only what disruption was absolutely necessary and 2) with a high expression of empathy for their presence on our streets and in our yards.

Disruption devoid of empathy is no business process anyone wants in their workplace…no matter what the outcome or benefit. Unfortunately, when it happens (and it does), we put up with it for what comes out of it, and because we have no other choice… If we are not careful our own empathy for one another suffers. Mark that.

Photo Credit: Lifehacker

For years, the word and process of empathy had become so common, it became almost without meaning. Something just ordinary. Nothing special. Now, it’s rising in favor again…probably, seriously, because of how competitive businesses have become. Too often, we err in business with putting innovation and technology as goals and standards without considering the customer or colleague. Decision-making proceeding ahead of information-gathering and analyzing impact on those most affected is not the way up.

Marla Gottschalk says it well in her piece Disrupting Organizations With Empathy, Forward thinking organizations hold great empathy for their potential customers. They design products that not only appeal to our emotions and senses, but address the problems we wrestle with in our daily lives. In each product, process or service — there is a little of us represented.

As long as we have empathy, I believe we’ll have innovation.

The same truth applies to the developing frameworks that support our employees. With empathy, we can achieve significant advances not only the way we work, but how we ultimately feel about our work lives. Whether we are considering leadership (See how empathy affects perceived leadership here), feedback, career development or work spaces — empathy matters.

Viewing work life from another’s perspective, can reap powerful results. We need to follow behind our employees and support their journey...Measuring our workplace problems is simply not enough to encourage healthy workplaces.” – Marla Gottschalk

Photo Credit: Brian Solis

I watched an episode of Chase Jarvis Live where Jarvis interviews Brian Solis – author of What’s the Future of Business: Changing the Way Businesses Create Experiences and X: The Experience When Business Meets Design. Brian Solis is one incredibly smart individual, and what captivated me the most in that 45-minute interview? What he said about empathy: “What do you want somebody to feel after they’re done with you in every moment of truth?…Who am I really trying to reach? What’s a day in the life of their world? What could I do to have an impact in their world?…What does a relationship really mean? When you see the world outside [from their side], then you see the role you’re going to play…Empathy unlocks a whole new level of perspective…It’s not good enough to be good enough…or the best. You have to now understand the impact you want to have and the role you want to play in someone’s life and then who that person is and design for that. It’s so inspiring.” – Brian Solis

Marcel Schwantes lists empathy is one of the 10 leadership habits found in the world’s best leaders. Empathy is a discipline. It is hard skill that every leader and every person equipping themselves to lead must see and seek as valuable to leading well. Otherwise, the lack of empathy will eventually have a pervasive effect on the workplace and the service and product. Don’t let this happen to you or your team.

Finally, I want to close on a much-loved classic TV show episode. It is Star Trek, The Original Series. This episode is titled The Empath.Blog - EmpathyPhoto Credit: tos.trekcore.com

In the YouTube video of one of the episode’s scenes, Captain Kirk, Dr. McCoy and Spock are in captivity. The humanoid woman Gem is with them. She is unable to speak but has extraordinary empathic powers. She can feel the pain of another and take it into herself, thereby healing the other person, at a cost to herself. She is also learning from these three what genuine care and self-sacrifice are.

YouTube Video – “Empath” Episode – Star Trek – The Original Series

The Empath Episode – Plot summary, quotes, & other Trekkie details via Memory Alpha

Not the sort of topic we often toss around in our conference rooms or strategy meetings. Still…if we want to offer the best and be the best in our organizations, the lessons are clear…as are the warnings.

Empathy is Actually a Choice – Daryl Cameron, Michael Inzlicht, and William A. Cunningham

Why Genuine Empathy is Good For Business – Jeff Booth

The Importance of Empathy in Everyday Life – Video – Andy Orin

The Key to Creativity and Innovation is Empathy – Brian Solis [Video from CreativeLive – Chase Jarvis Live]

YouTube Video – Brené Brown on Empathy

These 10 Leadership Habits Have Been Found in the World’s Best Leaders – Marcel Schwantes

The Invention of Empathy: Rilke, Rodin, and the Art of “Inseeing” – Maria Popova

Worship Wednesday – Friends – Michael W. Smith

Photo Credit: Pixabay

A friend loves at all times, and a brother is born for adversity. Proverbs 17:17

This is My commandment, that you love one another as I loved you. Greater love has no one than this, that he lay down his life for his friends. John 15:12-13

Forever friends. What a grace of God! These are friends we don’t choose necessarily. They choose us, almost in spite of our own failings at being friends ourselves.

I thank God for the friends who have coursed with us across continents, through births and deaths, and in both the mundane and extraordinary of life. Today we’re settled, for the most part, and there are days, in the solitude of this current life that I wonder if I have friends (I know…silly thoughts…when too much alone).

In truth, this life of mine has been full of friends…lifelong, through all sorts of troubled water, friends.

Some of these friends turned out to be family, while others God Himself brought across our paths and a spark of commonality and community blazed into a fire. A fire that has warmed my heart from days to decades. A fire that snaps me out of my doldrums to be a better friend myself.

Am I having a kumbaya moment? Absolutely.

Friendship is not something to be trifled with in life. I’m learning (thankful for friends who have suffered long with me over the years).

Part of what has stirred this gratefulness today is in reading Scott Sauls’ book Befriend: Create Belonging in an Age of Judgment, Isolation, and Fear. Each short but full chapter addresses a kind of friendship in our lives. Within each kind of friendship, Sauls points to the kindness and mercy of God within those relationships…and how, in both strength and weakness, we have our place.

Photo Credit: Amazon

Another writer, Dave Zuleger, exposes our cultural bias of casualness with friendships.

We need to begin defining true friendship and brotherly love not by conforming to cultural expectations, but by looking at the face of Jesus and being changed to look and love more like him (2 Corinthians 3:18). When we look at Jesus, we find a friend who loves when we are unlovable, and a brother willing to die for us, even when we didn’t deserve it. We find and experience a love utterly unlike what we normally find in ourselves, in our own hearts.

We can be such fickle friends, distancing ourselves from difficult people and situations. If someone seems too immature, too demanding, or too inconvenient, we bail. We find excuses (legitimate ones of course!) to distance ourselves from these kinds of friends. Yet, Jesus — the perfect, holy Son of God — went and hung out among wicked sinners who were extremely immature, difficult, and even dangerous (they crucified him!). – Dave Zuleger

Zuleger’s words reminded me of a very old song by Sharalee Lucas:

I see Jesus in your eyes, and it makes me love Him

I feel Jesus in your touch, and I know He cares

I hear Jesus in your voice, and it makes me listen

And I trust you with my love, because you’re His.

I see Him…Sharalee Lucas

This is the sort of friendship I’ve known. That friend who came quietly to sit with Dave during my cancer surgery. Those friends whose love for my mama has been lavished on me since her death. The friend from work who refuses to define or disdain me by my different political views. The friend neglected who gives me grace. The friends who see value in me that I don’t see. The friends who include me in their great works. The friends who love in spite of…

A cherished local friend told me recently that she was moving away within the next few months. Thinking of losing her, I was reminded of another old song about friends – the one Michael W. Smith published in 1983. We never have to lose a friend. As our travels over the last 20+ years have shown us, God gives us forever friends, not limited by time or geography. For this mercy, I will always be grateful to Him.

[BTW – for any younger friends who can’t wrap their sensibilities around this old song – I would love to know songs about friends that are super meaningful to you – so please let me know in the Comments.]

Worship with me, please…the God who calls us friend and who gives us the great grace of friends.

Packing up the dreams God planted
In the fertile soil of you
I can’t believe the hopes He’s granted
Means a chapter of your life is through
But we’ll keep you close as always
It won’t even seem you’ve gone
‘Cause our hearts in big and small ways
Will keep the love that keeps us strong
And friends are friends forever
If the Lord’s the Lord of them
And a friend will not say never
‘Cause the welcome will not end
Though it’s hard to let you go
In the Father’s hands we know
That a lifetime’s not too long
To live as friends

And with the faith and love God’s given
Springing from the hope we know
We will pray the joy you live in
Is the strength that now you show

We’ll keep you close as always
It won’t even seem you’ve gone
‘Cause our hearts in big and small ways
Will keep the love that keeps us strong

And friends are friends forever
If the Lord’s the Lord of them
And a friend will not say never
‘Cause the welcome will not end
Though it’s hard to let you go
In the Father’s hands we know
That a lifetime’s not too long
To live as friends

And friends are friends forever
If the Lord’s the Lord of them
And a friend will not say never
‘Cause the welcome will not end
Though it’s hard to let you go
In the Father’s hands we know
That a lifetime’s not too long
To live as friends

To live as friends

Though it’s hard to let you go
In the Father’s hands we know
That a lifetime’s not too long
To live as friends

No a lifetime’s not too long
To live as friends*

 We need to learn to see every friendship through the lens of the work of Christ on our behalf. To see that at the cross there is more than enough grace to cover a multitude of sins committed against us. To see the cross of Christ as the depth of suffering a perfect Brother was willing to endure. We need to remember a true brother moves closer when times get harder, and never leaves or forsakes a friend, even when the trial lasts a lifetime. – Dave Zuleger
Here’s to friends (images of just a few of the many amazing friends – would put up a lot more and you would get tired of scrolling) that God has given over the years):

*Lyrics to Friends (1983)

Song Facts – Friends – Songwriters: Michael W. & Debbie Smith

The Best Friends Are Born For Adversity – Dave Zuleger

Find a Friend to Wound You – Greg Morse

Monday Morning Moment – Are You Ready For Your Workday? – Lessons From Cintas

Photo Credit: Food & Beverage Magazine

Next time you head to the restroom, take a look around. Unless it has just been stormed by a tour group that needed more than the usual service, you can get a sense of readiness. Not the readiness of the restroom, but of the person or agency servicing it…and you as a customer. I wrote about this level of customer service once before  here. Why I wrote about clean restrooms then is why it begins my topic today. Clean restrooms demonstrate a sense of pride and caring. We want restrooms to be ready for the workday. How about our own readiness?

Readiness is defined as being fully prepared and willing to execute.
It is not just about being prepared for one’s workday. It’s also a ready-set-go willingness to be on our toes, stepping up, taking the ball, and scanning both the horizon and the lines drawn on our playing field.

When a Cintas truck rolls into the parking lot, I can almost smell the clean linens and uniforms inside. Their branding includes this mantra: Ready for the Workday: A confident image, clean facility and safe workplace start here. Here’s their commercial that I just saw this weekend, It got me thinking about the broad reach of readiness in the workplace.

My husband walks out of the house ahead of me every morning with his computer bag and a thermos of coffee. He has his schedule on his phone and he keeps a journal. He has thought about the day. He is prepared…the willingness to execute then comes into play as he goes out our door and enters his company’s door…and all the rest of the doors of his day. Both are disciplines – the preparedness of readiness and the willingness to execute.

Readiness keeps momentum going and momentum has huge impact on business and workplace excellence.

After watching the Cintas commercial, I went to their website. What a feast for anyone wanting to learn about leadership and a healthy workplace culture. Check out their Code of Conduct and Business Ethics page. Nothing on their agenda about Business Casual – and everything about dressing and performing aims at positive impact, and helping their customers do the same.

The website’s drop-down menu displays a variety of helps and services. Honestly, it’s hard to believe this company is for-profit based on the generous sharing of information for helping others (their customers and competitors) be “ready for the workday”.

I want to close with some of the quotes from the Cintas website – both from their own founder and from writers who speak for and to their own leadership. Enjoy.

Corporate culture is the single most important distinguishing factor between greatness and mediocrity. It is a major reason Cintas is different from our competitors and other companies. It is our ultimate competitive advantage.” Richard T. Farmer, Cintas Founder & Chairman Emeritus

A key to our success has been a culture that encourages meaningful, respectful relationships between the company and our employee-partners and the commitment to always do what’s right. This spirit of teamwork, camaraderie and trust has become our most important competitive advantage and is a cornerstone of the Cintas culture.” – Richard T. Farmer, Cintas Founder & Chairman Emeritus

“Those who rise to senior leadership levels in almost any organization have one critical attribute in common — they’ve embraced soft leadership skills. This includes having the ability to build relationships with the people you work with. There’s never been a leader in this world without people who wanted to follow them — and the first step to getting people to want to support you is to get them to like you. Take the time to get to know the people you work with, and learn what’s important to them.”Karlyn Borysenko

Be transparent. Insincerity and evasion chip away at trust, so whenever you can, be transparent about what’s happening with the business. Of course, there will be confidential data you can’t disclose. Carolyn O’Hara of the Harvard Business Review notes, ‘regularly distributing other information—like financial results, performance metrics, and notes from board meetings—shows that you trust your employees, which in turns helps them have greater faith in you.’”Lee Polevoi

Don’t micromanage or give step-by-step instructions. Instead, provide guardrails while giving [employees] the freedom to find smart and creative solutions.Chuck Leddy

Photo Credit: LinedIn – Cintas

Hope you enter your workplace ready for the day today! The best part of Monday is its own possibility of a new beginning. Of course, that sort of “Monday” can come any day of the week.

On ready!

6 Essential Leadership Skills That Will Advance Your Career – Karlyn Borysenko

Building Trust in the Workplace – What Business Leaders Can Do – Lee Polevoi

Agile Process Management: An Approach For Business Success – Chuck Leddy

16 Things You Should Do at the Start of Every Workday – Jacquelyn Smith, Forbes

6 Tips For Building Momentum  During Change – Sallie Sherman

Why Preparation Is Better Than Planning – Craig Jarrow

Being Ready For Your Workday Feels Great! – Advance Preparation Is the Key to a Successful Day – Craig Jarrow

What Does Casual Dress Really Mean Today? – 6 Wardrobe Tips For Career Success – Lynn Taylor

Monday Morning Moment – Résumé vs. Eulogy – On Befriending Our Colleagues

Photo Credit: Tangram

Don’t you hate when, out of all the positive exchanges we have at work, there’s that one negative that hangs in our memory? It was a team-building exercise on trust really early in my career. One of the people on my team, with whom I worked at the time, just wouldn’t engage. She finally said, “You are just my co-workers. We are not friends.”

We are not friends.

Slayed.

Throughout my career, I’ve made it a goal to befriend colleagues – those close to me and up and down the ranks. Befriending isn’t becoming best buddies necessarily. By definition, it is “to act as a friend to; to help; to aid”.

When this coworker, in my professionally formative past, expressed openly that we were just a part of her job…I was surprised and schooled. For some, relationships at work are compartmentalized in such a way as to keep them formal and shallow.

There is a measure of safety in keeping work relationships at a distance. I get that. However…

When we spend more waking hours with our colleagues than with even the closest of our loved ones, they bear some significance.

I’ve just begun reading Scott Sauls’ book Befriend: Create Belonging in an Age of Judgment, Isolation, and Fear.   I wrote about it here a few weeks back as the next book on my reading list. The author Scott Sauls is a pastor, but more than that, he is a friend. Not because I know him personally, but because the imprint of Jesus is on his writing and life. He is not preachy or churchy (in the way it was never meant to be). Sauls is wise, loving, and inclusive. Whether you are a person of faith or not, if you want to deepen your friendships and work relationships, sampling the pages of this book will aid you on your way. This book itself, like Sauls, actually befriends you.

Photo Credit: Amazon

My Monday blogs are often reserved for workplace matters – either the culture of our workplace or our very careers. Sauls talks early in the book about how we view success in life. He recalls David Brooks‘s take on our achievement culture.

“We live by two sets of virtues: the résumé virtues – things we bring to the marketplace – and the eulogy virtues – things we want said about us at our funerals. Brooks concludes, ‘In [our] secular achievement culture, we all know the eulogy virtues are more important, but we spend more time on the résumé virtues.'”

What people think of me when I’m gone is less important than truly making a difference in this life. When it comes to our work, I think we all want to add value, not just to the product, but to the people with whom we work and for whom we provide services.

We can get caught in the press of beefing up our résumé and lose sight of the people, real flesh-and-blood people, all around us. Oh, we may not call our focus résumé-building, but when we take a moment to check our motives, it becomes more clear. Ambition, self-promotion, and exclusive control can crush work relationships. We often think it’s someone else but before long it can become us.

I will never forget a colleague who shared about his own pivotal relationship with someone he once considered a difficult boss. They argued over every idea, every decision, every action plan…at least, as this man remembers. His boss was always asking hard questions and pushing him to think more and more outside the box. Yet, in the middle of his heatedly trying to persuade his boss of the rightness of his ideas, the boss would look at his watch and say, “Let’s go get some lunch.” This would infuriate the man re-telling his story.

However, over the years, he began to see something in his boss he didn’t notice at first. This older man genuinely cared for his young protégé. The banter back and forth was to encourage excellence and innovation but never at the expense of valuing the relationship. That’s why lunch together was all part of the exchange. He mattered to his boss.Photo Credit: Free Stock Photos

Later the older man retired and the younger man advanced in his career. Their paths rarely crossed after that. When the older man finally died, his wife called this colleague and asked for him to be a pallbearer at his funeral. The older man had come to consider the younger a friend…and the younger man, as he teared up in remembering, was the better for it.

I’ve written often on complicated work relationships – the us vs. them situations and dealing with contemptuous colleagues among others. We can be tempted NOT to befriend.

Photo Credit: QuotationOf

However, we are the ones who lose the most in not extending a hand of befriending (acting as a friend) to those with whom we work. It changes us, from the inside out, and we live only in the land of résumé-building, rather than eulogy-making.

Sauls writes about expanding our “us”. In the workplace, this can be extraordinarily counter-cultural. To look out for our own status and position is expected. To consider how we might take down silos and create a work community where “the rising tide lifts all boats” (Adam Grant) – something remarkable and memorable.

That is the legacy, years ago, of that coworker/”friend” of mine. She made me more resolved than ever. I want to be a befriender, a boat-raiser, and a person willing to expand the “us”.

Sauls closes this chapter by asking the question, “Where is your greatest opportunity to expand your “us”? It has me thinking. How about you?

“Compelled by the love of Christ, we must not withhold kindness or friendship from any person or people group, and we must not engage in any sort of us-against-them posturing. This in itself is countercultural in modern society. Compelled by the truth of Christ, we must honor and obey the Creator’s design—even when his design is countercultural and, at times, counterintuitive to us. His ways and his thoughts are higher than ours.”

20 Quotes From Scott Sauls’s New Book on Friendship – Matt Smethurst

Valentine’s Day – Making It Ours

Blog - Valentine's Day & Love

[Adapted from the Archives]

Valentine’s Day, as a holiday, is ripe with all sorts of possibilities… and potential frustrations. It’s a day that picks at our contentment and whispers in our ears, “Is this enough? this love I have? these loves I have?” I say we take this holiday, turn it on its head, and totally own it.

What do you love about Valentine’s Day? Most probably, you are women reading this blog, because men seriously don’t want any more information on how to celebrate this day. We women have this totally lovely day thrust upon us once a year to do with it how we want. ..so let’s get after it.

Here’s what I love about this day:

1) I can be as effusive and gushy as I want on this one day of the year. It’s allowed…tolerated…appreciated even. Cards, phone calls, and social media shouting out to those we love…there’s a lot of relational muscle pumped on this day…wouldn’t hurt to keep this going through the rest of the year. Words. Are. Powerful.Blog - Heart & Love Much

2) It’s a golden opportunity to hang with our best buddies. Not just husbands or boyfriends, but moms, grandmoms, the widow neighbor down the street. Those glorious women in our lives… Valentine’s Day is a fine excuse to have lunch together, cake together, movie night together. Whatever. How thankful I am for the great women in my life…from lots of places in the world.Blog - Morocco friends2014 Phone pics July-December 119

3) This day lends itself to a total indulgence (guilt deferred) of sugary delights. Valentine’s Day blesses all excesses. I don’t eat chocolate these days, but Hershey’s Kisses still speak. Whether I eat those foil-wrapped happy little candies or not, they still generate lovely thoughts for me on this day…as do the other treats that come out especially on this day of the year.Blog - Valentine Goodies

Blog - Valentine Hearts

2013 Feb Valentine's Day 004

4) I love how cheery people are toward each other related to Valentine’s Day (kind of back to the gushy/effusive side of this day). Whether it’s decorating a colleague’s cubicle wall or lavishing gifts on your child’s teacher…it can make for a sweet day. Whether there’s a dear man in our lives or not, we can use this day to bless others…just for the fun of it (for them AND for us).Blog - Valentines on a cubicle by Heather TeaterPhoto Credit: Cublical Decorating – Heather Teater2013 Feb Valentine's Day 001

 5) Last thing I love about Valentine’s Day is its celebration of love itself. The history of Valentine’s Day is far from the romance and roses we expect today. Yet, if there is something worthy of setting aside a day, it is love – real, deep, sacrificial and satisfying love. Maybe it’s a stretch to consider that sort of love on a day that’s been riddled with commercialism, but that’s where I would like to end. Today, more than anything I celebrate the God of love who teaches us best how to love. First loving Him and then, because of Him, loving each other as we love ourselves. Blog - Valentine #2

Jesus said to him, “‘You shall love the Lord your God with all your heart, with all your soul, and with all your mind.’ This is the first and great commandment.  And the second is like it: ‘You shall love your neighbor as yourself.” – Matthew 22:37-39

Love suffers long and is kind; love does not envy; love does not parade itself, is not puffed up;  does not behave rudely, does not seek its own, is not provoked, thinks no evil;   does not rejoice in iniquity, but rejoices in the truth;   bears all things, believes all things, hopes all things, endures all things. Love never fails. – 1 Corinthians 13:4-8

Happy Valentine’s Day, Friends.Blog - Friends - Valentines #1

The Single Way to do Valentine’s Day – Mandisa

A Tribute to Charlotte Ray – Cal Thomas