I discovered Rachel Botsman just a few weeks ago and, of course, wrote a bit about her work.
The concept of “shared economy” and “idling capacities” isn’t new. However, when I heard her use those terms in a TED Talk, my heart about leapt out of my chest. This resonates so with my idea of work and workplace, in terms of valuing people and resources as well as maximizing outcomes.
Rachel Botsman defines these terms as:
Sharing economy – “an economic system that unlocks the value of underused assets through platforms that match ‘needs’ with ‘haves’ in ways that create greater efficiency and access”. – Rachel Botsman
Idling capacity – “untapped social economic and environmental value of underused assets – tend[ing] to fall into three categories: physical stuff, labor assets (time, skills, human potential), and capital assets (crowd-funding, crowd equity, peer-to-peer lending platforms)” – Rachel Botsman
She talks about this broken system of supply-and-demand. “How can we extract more value from existing assets?”
These ideas are captured in a short video of her speaking here.
I see idling capacities and underused assets in all areas of my life… maybe it’s because I struggle with my own idling or being “idled”. That is not for this conversation. What matters more is how to get folks “in the game”, so to speak, who have so much to bring to the table. Yet, for whatever reasons, are idling. At their work station. In meetings without voice. Working at an idling pace when they have capacity for so much more.
Are you aware of such a situation? Share it in Comments below.
A sharing economy breaks down organizational silos, even departmental and team silos, and creates an environment where assets (people, products, places) are maximized. It can be a messy fuzzy-boundaried process. If organizational leaders are willing to give some latitude to the process and the people “idling”, a much healthier and more efficient workplace could be birthed.
Botsman introduces how technology has spurred the evolution of the sharing economy.
In considering how to have a more expansive mindset related to applying available resources to a problem, we have to be willing to do some difficult things. There are those who will have to give up some control. In a sharing economy, there’s no such only one “smartest person in the room”. Trusting other people on our teams with chunks of decision-making along with the work both conserves and optimizes.
We have to be willing to think outside that proverbial box and ask questions like “what more can we do with….” or “who else can we include….” or “what is it we don’t want to leave out”.
I love those kinds of questions!
Maddening for some, I know. I get it…
For today, I just wanted to introduce this subject…still very much a preschooler in this arena. However, I see it as so influential positively in today’s workplace. So fundamental, too.
Build in idling for reflection, rest, and recalibration…but don’t leave assets in that state for very long. It devalues people and delays product development.
Even when we have the technology to streamline processes and move projects to completion, we have to understand how technology affects trust. Botsman has a quick summation here:
Friday evening is closing in fast. Here are my five faves of this week – all focusing on the beauty in our lives…or just a bit of it, for sure.
1) Music – So much of our human experience is elevated by music. No matter how lovely life already is, there is something beyond words really that happens to us when music slips in. Photo Credit: Quote Fancy
For example, when Nathan, our favorite guitarist, first performed in concerts, I was astonished at the emotion that he could stir in performing on a single guitar. He is less in the concert hall now and more on social media channels, but the emotion is stronger than ever. The quiet yet penetrating sound of a classical guitar has surprised me with its remarkable beauty. Definitely has the imprint of the composer and the luthier (the maker of the instrument). Then there’s the artist. That one who brings the music and the instrument to life. The one whose heart touches our own in the joy of the moment. For those of you who follow Nathan with me, you know
the experience. I never want to take it for granted. His music.
For those of you who subscribe to his YouTube channel, you’re in very good company (50,000+ company). For you who follow him on social media, all your likes, comments, follows, and shares go a long way. It all makes a difference. Lastly for those who are his patrons, we are in that growing, strongly committed bunch of people who look forward to his creating and performing music today…and in future.
The music industry is complicated, and I’m thankful that Nathan continues to do what it takes to carve out a career in music.
[He’s probably not going to love all this…being I’m his mum and all…but focusing on beauty in this Friday Fave…it is what it is.]
Below are three of his simpler melodies…and some of my favorites.
2) Nature – Having lived in Cairo, Egypt, for many years, my perception of beauty has deepened and become sharper. Some see that city as one hot dusty mess of snarled traffic and teeming crowds of people. For me, Cairo was magical. The people so beautiful, and natural world of that city persistent and hardy. Having the Nile River coursing through that urban desert brought life to a dry place.
Anyway, it’s been too long since our life in Cairo, but just as we were surrounded with beauty there, we are here as well. The astounding beauty of even our broken world moves some to pantheism (a worldview so enamored with the excellence of the natural world that a personal god is not even considered). I personally can’t imagine this world without it having been created by God – a God who loves beauty and order and lavishes both on those created.
What do you think as you soak up this world – turning to Spring for us in the Northern Hemisphere? Or we could just put the thinking aside and rejoice in the sheer beauty of it all.
3) Technology – OK…here I’m going way out of my comfort zone because tech is so not my language. Still… earlier this week, I spent an obscene amount of my life going through pre-digital-age pictures. Photography has been a life-long hobby of mine, leading me to have not just albums upon albums but boxes of pictures and even slides.
Memories…attached to people and places that were moments captured and continents spanned. In photography alone, technology has taken us away from the box cameras of my childhood to digital beauties that pretty much leave us without an excuse on getting that “Kodak moment” (or photo-worthy image for folks who no longer know what Kodak was).
I got a new camera for Christmas. Thanks to that husband of mine.
…he still has to help me with much of my technology…but I’m thankful beyond words for what can be accomplished with it.
4) Words – It’s pretty obvious that I love words. Not the cynical, cutting, mean-spirited ones…but those that are life-giving and hold us up when our knees start to buckle. I have had the opportunity to go to a couple of Global Leadership Summits where a diverse group of world-class leaders come together and speak to thousands, in person and via satellite. This year, one of those speakers is actor Denzel Washington. I can’t tell you all his films I’ve seen, but what he says off-screen is even more delightful than his powerful on-screen presence.Photo Credit: Flickr
Words mean things. We will not get away with killing with words…we will be found out. On the reverse, when we speak life, using words to lift and marvel, we are known by these as well. The difference is our being known matter…life given through words is what matters. We all are transformed by the beauty of such words.
Now few of us serve as volunteers for what we “get out of it”. Still volunteering has its cost. Especially costly is the service given by those who already have tough work lives. To give out of a dry well still needs to happen sometimes. We must remember that could be the case with any one of us…and honor those who serve so sacrificially.
Fritz quotes from a study on volunteers reported by Join In UK. [Click the link for a brilliant graphic going into the detail of the research – on what sustains volunteers.] Below is the summary (using the acronym GIVERS):
G. Personal growth and well-being
I. Increased sense of purpose, such as knowing just how they make a difference.
V. Voice or how volunteers are asked to give their time.
E. Easy to sign up, to get there, to get the job done.
R. Recognition. Being thanked, appreciated, and celebrated.
S. Social opportunities like making new friends and working on a team.
Her commentary on each point is very helpful as well.
When we treat volunteers as leaders in training – mentors-in-the-making, we move our attention off the task and onto the person, the community. These beautiful serving ones can take us into the future of our organization and beyond. We can make it both about those we serve and those serving…that’s one of the beauties of life, as we remember to see it that way.
That’s my look at the beautiful of this week. What beauty has sparked wonder in you this week? Please share in Comments below. Have a safe weekend, and take each moment as the gift it is…with those loves in your life, those people gifts to treasure.
Friday has come and gone this week. These favorite finds of this week come to you in the wee hours of Sunday morning. Still…there were too precious to me to be lost to you. I hope you are encouraged in these finds.
1) The Legacy of Dr. Billy Graham – Pastor to US Presidents and faithful messenger of God’s Word – Billy Graham died this week at 99. Years ago, he had this to say about dying:
Someday you will read or hear that Billy Graham is dead. Don’t you believe a word of it. I shall be more alive than I am now. I will just have changed my address. I will have gone into the presence of God. – Billy Graham (and also Dwight Moody previously)
I’ve known of Dr. Graham my whole life. When he was having one of his evangelistic crusades and it was televised, that’s what we watched, growing up. There was almost a reverence about those events – not idolizing him but an awareness and expectation that God would move in the hearts of people who heard the message of hope that Dr. Graham preached.
Dave and I, in our first year of marriage, were counselors at his Hartford, Connecticut crusade. Below is one of his sermons from that week’s events:
I wonder how many who are reading this also have memories of this man. This man who never turned from the God who loved him and called him to preach to the nations. This man who stayed faithful to God all the days of his life. If you have memories of Dr. Graham, please share them in the comments.
If you’re not a gamer, this may seem of little interest to you – the music from this game, even if it’s considered one of the greatest video games made. However, if you love guitar music, don’t miss this beautiful piece.
3) Teacher Villages – This week I heard of an innovative move on the part of the City of Newark, New Jersey. The problem that this city government was addressing was the loss of teachers, year after year. Apparently, finding affordable housing became such a financial barrier for teachers, they would take to leaving and moving to a more suburban school system.
Teachers Village is a huge enterprise built in downtown Newark. Within the multi-block complex, there is housing (marketed to teachers, in particular) as well as schools, shopping, and other retail and service sector elements.Photo Credit: Jersey Digs
This is helping to bring life back into the city schools of Newark…as well as the downtown neighborhoods.
Newark is just one of several cities investing in teachers by making housing available to them. How about where you live?
4) Black Panther – What a film! If you haven’t seen it yet, you will want to. Just to celebrate the people of this fictional yet fantastic place called Wakanda…and to celebrate the possibilities in our own real world.Photo Credit: Desiring God, Black Panther
In the movie, Wakanda is a fictional African homeland hidden from the rest of the world. It is uncolonized, technologically advanced, brimming with black excellence and beauty, industrious, mountainous, breathtaking. But the utopia itself, not the black superhero, hit an ancient ache that four hundred years in America hasn’t come close to soothing. We rally around superheroes like the Black Panther because we hope that they can lead us to Wakanda. – At Home in Wakanda – Greg Morse
In God’s word, I learned that his Wakanda has borders that expand beyond cultural similarity. All nations, all tribes, all tongues share a common citizenship, an everlasting fellowship that unites irrevocably. And this reality has already begun.
In Christ, I can greet a teenager in the mountains of Guatemala as “my brother.” I can divulge my deepest pains to an elderly white woman as I ask her to pray for me. Marrieds commune with singles; the rich dine with the poor. The healthy church is a foretaste of the coming paradise where Jesus, our King, unites a people of differences. Our distinctions don’t disappear, but a greater reason for unity appears. This family is connected by better blood: his.
In God’s coming Wakanda, he offers something even greater than the world of Black Panther: a unity made perfect through diversity. The different colors will complete the painting. The different notes will strike the chord. The eye will join with the nose and the arm to make the body whole. In that place, union — not uniformity — will be the greater light. There, the temporary brotherhood of the Panther will be engulfed by the diverse and eternal oneness of the Lamb. – At Home in Wakanda – Greg Morse
I read a piece this week by this extraordinary young woman, Rachel Macy Stafford. She writes about being new in a situation and the anguish of trying to be a part of a group of women who were just plain not interested.
As she used the painful experiences as a teachable moment, she said:
Remember this when you are in familiar territory and someone new walks up looking for guidance.
Remember this when you see someone on the outskirts anxiously holding her own hand.
Remember this when someone approaches you and asks a question – see the bravery behind the words.
Remember this when you see someone stop trying – perhaps he’s been rejected one too many times.
Remember this when you see someone being excluded or alienated – just one friendly person can relieve the painful sense of feeling invisible.
Remember the deepest desire of the human heart is to belong … to be welcomed … to know you are seen and worthy of kindness.
With one invitation, we can take someone From outsider to insider From outcast to beloved member From unknown neighbor to coffee companion From wallflower to life-of-the-party From shortened life expectancy to 80 years of joy.
Here’s the link to her article in full. Don’t miss it.
Happy Friday! Cutting quickly to the chase here, with my favorite finds of the week:
1) Journaling – Writing is a favorite outlet of mine. When I write, it’s like talking to a trusted friend. Everything is clearer after. Less frightening, too, sometimes. that’s what reflection does for you. Journaling has been a life-long habit of mine. In fact, I’ve told my kids that when the time comes and they go through all the stuff in the attic, they might want to read some of the journals. Although, I also warned that anything shocking they read, I’ve probably long since worked through (hopefully).
Those whose marriages didn’t survive were those who allowed their hearts to grow cold and hard toward their spouse.
“In order for marriages to thrive BOTH people need to guard with all diligence against hardness of heart. It has no place in marriage, yet in big ways and in small ways we let it creep in. This hardness often begins so subtly, with the smallest acts of selfishness…but left unchecked can grow to become a raging fire of wrath, anger, hatred and bitterness.” – Meg Marie Wallace
Left. Unchecked. We must guard our hearts if we want our relationships (marriage and otherwise) to thrive in hard places.
Read Wallace’s piece. We can take hope and take charge of those hearts of ours.
4) Trauma Healing – After studying about Adverse Childhood Experiences (ACEs), I’ve become more interested in trauma healing. Wanting to be equipped, I went to a training this week. The American Bible Society offers a course especially geared toward those who want to serve people who’ve come through terrible lossPhoto Credit: BPNews
or trauma (refugees, anyone with PTSD, persons with addictions, fill-in-the-blank). The training is designed to help meet the needs of all people no matter the religion or background. Only one section is specific toward Christians.
Through role-play experiences, storying, dialog, writing and art exercises, the course facilitators guide participants how to recognize and lovingly intervene with those who have come through trauma. I was surprised myself how helpful the exercises were in helping me with some losses I’m still recovering from.
The written guide is an excellent tool for anyone and can be purchased online.
5) Neighborhood Gelato – Don’t you love those shops tucked into your neighborhood where you know the people behind the counter and the products are always amazing? One of those around here is The 21Hundred, named for its location on John Rolfe Parkway, in Richmond’s West End. It’s a cozy, friendly place where neighbors gather and others drive over to join them. Payton and Robyn Wilson, the proprietors, serve up espresso, gelato, and other yummy treats every day of the week but Sunday. They treat all of us like return customers, even when it’s the first visit. Check it out if you’re a Richmonder. If you’re not, tell us of a neighborhood favorite of your own.
Have a great weekend and be kind to one another. You never know what someone is going through.
Happy Friday! I hope you’re ending your week on a high note. If not, you might find some help right here. So pick your Friday Fave, and dig in.
1) Financially Fit – One of my absolute favorite blog writers and thought leaders today is Benjamin P. Hardy. Unless I didn’t notice it before, he has been ending his blogs lately with a free Going Big Checklist. The checklist speaks to a person’s desire for financial freedom and heightened productivity. I got it and it’s really good! He also recommends a financial coaching firm by the name of Financially Fit. Hardy is actually one of their clients and has been for over a year. As incentive to do a phone appointment with one of their consultants, I could receive Hardy’s upcoming book The Proximity Effect. Sold!Photo Credit: Financially Fit
Before my appointment, I poured over their website. It was informative, user-friendly, and convincing. My conversation with Chris Patton, a client consultant, was even more compelling.
The focus of this company is to educate, motivate, and provide accountability to their clients toward debt elimination and wealth creation. I’ve never pursued wealth, myself, but after talking to Chris, the idea of creating greater cashflow was intriguing. Just think, to have the money to fulfill big dreams and life aspirations (not just for yourself but to help others) is something to consider.
Anyway, I’m also considering signing on for financial coaching with Financially Fit. The price is incredibly reasonable and there are no entangling strings attached. Check out their website, read some of the stories of people who have eliminated their debt and created wealth, and educate yourself. I’ll check back in with an update on my own financial fitness.
2) Beyond the Guitar – Nathan Mills, classical guitarist, continues to create beautiful musical content. Currently he is posting Daily Shorts – arrangements on request – on his Facebook page, Instagram, and Twitter. They are tasty morsels of favorite themes that he arranges for classical guitar. Follow him and you won’t miss these dailies.
Inspired by violinist Lindsey Stirling‘s piece on YouTube. Both are gorgeous using different instruments. Here’s Nathan’s version:
3) Addiction Recovery – I’m not talking about street or prescription drug addiction but one that can cause some of the same struggle. Recently, I wrote about a sugar detox. Today I’m a week into dealing with my dependence on sugar. About three years ago, the articles written on sugar intake’s negative impact on the brain (especially memory) were beginning to pile up in my social media streams.Photo Credit: Pixabay
Memory especially is something I’d really like to retain. After watching my dad’s spiral downward with Alzheimer’s, it’s been cause for daily reflection – both on how much he loved sweets, and how much I love them.
I’ve successfully gone off sugar in the past, and I’m hoping to do it again…at least detoxing, and then strongly curbing my dependence on sugar. The first days of “no sugar” were not that hard. Then yesterday, I hit a wall of sorts. Depression is a struggle sometimes, and my ready remedy historically is a carb load (some sort of sugary or fatty carb-filled treat to sedate my troubled brain). An emotional cloud settled around me yesterday, and sugar wouldn’t be my go-to to pierce the cloud.
I have found that certain activities can effectively help with bouts of depression. They are:
Prayer – I prayed. It did help.
Exercise – Walked with the neighbors. Also helped.
Serving others – Helped a refugee family with paperwork and shopping. Also helped.
Still, the darkness didn’t lift altogether. Then something amazing happened. I texted the parents of our little grandson a longing sort of message (that not many adult children love receiving). My daughter-in-law wrote back quickly and proposed dropping by after an errand.
Added immediately to my list of depression aids and dealing with sugar withdrawal and addiction recovery – GRANDCHILDREN.
In very close proximity. If you struggle as I do, this is something I highly recommend. Even if you don’t have any in your family, find some! We have two grandchildren who are a complete delight to the heart and a brightening of any burden. OK…enough. Doing better today and still off sugar. Whew….
4) Parenting – Anyone who is a parent and wants to do right by our children have already read much of what’s out there. Victoria Prooday, an occupational therapist, writes a piece that won’t necessarily give you new information. However, The Silent Tragedy Affecting Today’s Children – and What to Do About It does succinctly propose direction for weary parents of over-stimulated, emotionally distant children. Prooday posts provocative statistics which may not be wholly verifiable, but her statement of problems of children today is spot-on. Technology addiction, sedentary lifestyle, and emotional disconnectedness are three areas that parents must address to help children grow into healthy adulthood.
Being a visual learner, I love infographics. Here’s one on caring for “one another”. The teaching of Jesus focused on this as second only to our love for God. We all long for community. No matter our religion, the wisdom of “one-anothering” can transform our relationships. What do you think?Photo Credit: Overview Bible
Straight forward into the weekend! Here are my four favorite finds of the week. I usually post five but this has been several days of computer glitchiness and slow internet…so we’ll stick with these four today. Thanks for taking the time to scan them, and please comment below on your finds for the week.
1) Leadership – Bookmark this week’s blog by Brian Dodd on Leadership. Dodd has been live blogging the various speakers at the Rethink Leadership Conference. His quotes from some of these talks are incredibly helpful…making it like we got to be in the audience. There were several great leadership speakers at Rethink. I’ve included Dodd’s notes on three and a link to a fourth.Photo Credit: MaxPixel
Carey Nieuwhof’s Opening Thoughts on Leadership:The reason vision falls flat is you don’t have a strategy. Clear strategy provokes deep fear. Ambiguity never provokes fear. Clarity does. Strategy is the execution of your mission and vision. Strategy becomes divisive because it is clear. The last 10% of the change is hardest. The clearer you are on your strategy, the simpler it is, the more it is written down, the easier it is. It’s easy to change something someone else built. It’s much more difficult to change something you built. The temptation to strategize once is very strong and the direct path to irrelevance.
Jeff Henderson on Keeping the Main Thing the Main Thing: Insideritis – a malady afflicting the vision of an organization resulting in focusing on insiders over outsiders. The role of a leader is raising people to run the business and you be out in the community bringing in new customers. Vision leaks. And so does inspiration. What are we here for? This is a vision inventory question. 4 Rhythms – What do you meet about? What do you talk about? What do you see? What do you celebrate? Everybody likes getting their Instagram photo liked. It reinforces behavior. 999% of Instagram photos from churches are about what’s happening in the church. We need to be about what’s happening in the community. Celebration is something leaders can overlook. One of the best things you can do as a leader is write three Thank You notes a day.
Dan Reiland on Essential Elements to Lead Your Staff Well: 5 Categories Of Hiring – Culture. Selection. Development. Performance. Teamwork. Culture is who you are, what you value, and how do you get things done. Culture determines how you see staff. How you see staff determines how you treat staff. Lead with vision, not job descriptions. Trust is the foundation of empowerment. Micromanagement and control kills trust. What you get people with is how you keep them. When you can’t recruit with vision you have to buy them. Never lower your standards. It’s better to go without than hire the wrong person. You’re not hiring an administrative assistant to make your life easier. You’re hiring an administrative assistant to make you more productive. Chemistry wins the day. Assume competence. Identify competence before the conversation gets serious. Embrace the 2X Factor. Pour twice as much in as you expect out. You do this because you care. You can’t develop people well if you don’t care. Not everybody cares. You can’t fake caring. The secret to being a great coach – Pay Attention. Champion progress, not performance. Don’t apologize for accountability. You have created or allowed your current circumstances. Trust is the core, the epicenter, the bedrock of teamwork.
Carey Nieuwhof’s Closing Thoughts on Pastors and Cynicism: I was the guy who sent people to counseling. I didn’t get counseling. Cynicism doesn’t happen because you don’t care. It starts because you did. Cynicism starts because you know too much. Cynicism is a choice. Life actually doesn’t make you cynical. You make you cynical. The antidote to cynicism – Cynicism melts under the relentless hope of the Gospel. The best antidote to cynicism is curiosity. The cynical is never curious. The curious are never cynical. Curiosity is a discipline. You can learn it.
2) Storytelling – Don’t you love a good story? Part of the magnificence of a story is its delivery. All Y’All is a podcast out of Louisiana. If any of you are from the South and have transplanted your lives elsewhere, this is a place, you can rest your ears on your mother tongue. I discovered a sweet-with-Southern-drawl episode on referral of a friend. The guest storyteller was Amy Lynn Treme, a preschool teacher from Shreveport, Louisiana. Her story about a pet store job and supervising a field trip with exotic pets, including a large snake named Monty, is hilarious! Listen here.Photo Credit: All Y’All
We are familiar with GoFundMe and KickStarter, but there are many other platforms, depending on the situation or need. Wikipedia is a much-used and much-beloved crowdsourced venture. My favorite charity is Baptist Global Response; it receives some of its support via crowdsourcing. This avenue of support can benefit non-profits, individuals in crisis, entrepreneurs, start-ups, and artists.
In another era, the great patrons of music supported the composers of their day – musicians like Mozart, Beethoven, and Haydn among others. We still listen to their brilliant music today, and we have their patrons to thank also. Creative work takes time, but rarely is that work itself rewarded until the album is produced, for instance, and concerts are performed. What if we, the general public, had a voice in which artists we wanted to support, besides just buying albums or concert tickets? Patreon is a crowdsourcing vehicle for artists and the crowds who would support them if they knew there was a way.
I watched a TED Talk this week on crowdsourcing by singer Amanda Palmer. The talk was The Art of Asking. Amanda Palmer lives a very free life and uses language and attitude in her music that is pretty much in-your-face. That’s very appealing for many. For me, her TED Talk was real and winsome and a great testament to crowd-sourcing…that taking your idea, your vision, your gift to the people and letting them be part of growing it.
I do have an artist like that in my life…a gifted musician who is both building his craft and trying to make a living at the same time. Nathan Mills of Beyond the Guitar. He has “a crowd” who partner with him in various ways – video production, sound, tech support, social media and messaging, startup advice, and financial investment.
Crowdsourcing isn’t charity. It’s partnership.
None of us can play classical guitar or arrange music like Nathan…none of us in Nathan’s “crowd”. Yet, we get to be a part of his vision and his music. I delight in the rewards of patronage.
4) Clarity – Here’s to clarity…and to those people in our lives who help us navigate through the murkiness of some relationships and situations in life. I experienced some life-defining clarity this past week and wrote about it already here.
Clarity is that enlightening aha or “got it” moment when you see that you were right…or wrong…and the relief of it, just the knowing, is electric. No longer entangled by “What is going on here?” or “Am I crazy?” Clarity comes with a path forward, because once you really where you are and the truth of that situation or relationship, you can advance. I didn’t say leave the relationship or bail out of the situation but move forward. There is a big difference there. When confusion and dis-ease clouds our thinking about something, we just want out. It’s uncomfortable. Clarity empowers and emboldens us to act with intentionality and even compassion.
Because of the aforementioned computer/internet woes (where I also need clarity as to what is the problem), I’ll close here. Maybe in the comment section we can talk about clarity. I’ll blog on it again sometime because it’s huge…not for escaping the murk and mire we may find ourselves in sometimes, but to forge a way through.
Empathy is no soft skill. In fact, it can be a rare commodity in today’s workplace where we are competing for jobs, customers, time with the boss…pushing for that edge which makes us stand out over the guy down the hall.
We have seen empathy in corporate culture. Amazon immediately comes to mind, as does Apple. These companies have studied the wants and needs of their customers and they have put that research into play in their service and products. Customer loyalty is a huge outcome of feeling understood and valued.
Empathy and sympathy are two very different human experiences and expressions. To sum up the differences between the most commonly used meanings of these two terms: sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters, while empathy is putting yourself in the shoes of another. [read more at Dictionary.com]
Our neighborhood is in the middle of a huge engineering project being done by our local electric company. The wires are being put underground thereby keeping our service from being interrupted by windstorms. Various technicians and contractors have come to each of our front doors to let us know, courteously and apologetically, what disruptions must happen to eventually provide this service. The sub-contractors, moving throughout the neighborhood, have worked quickly and quietly, keeping disturbance at a minimum. Their work will all be completed soon with 1) only what disruption was absolutely necessary and 2) with a high expression of empathy for their presence on our streets and in our yards.
Disruption devoid of empathy is no business process anyone wants in their workplace…no matter what the outcome or benefit. Unfortunately, when it happens (and it does), we put up with it for what comes out of it, and because we have no other choice… If we are not careful our own empathy for one another suffers. Mark that.
For years, the word and process of empathy had become so common, it became almost without meaning. Something just ordinary. Nothing special. Now, it’s rising in favor again…probably, seriously, because of how competitive businesses have become. Too often, we err in business with putting innovation and technology as goals and standards without considering the customer or colleague. Decision-making proceeding ahead of information-gathering and analyzing impact on those most affected is not the way up.
Marla Gottschalk says it well in her piece Disrupting Organizations With Empathy, “Forward thinking organizations hold great empathy for their potential customers. They design products that not only appeal to our emotions and senses, but address the problems we wrestle with in our daily lives. In each product, process or service — there is a little of us represented.
As long as we have empathy, I believe we’ll have innovation.
The same truth applies to the developing frameworks that support our employees. With empathy, we can achieve significant advances not only the way we work, but how we ultimately feel about our work lives. Whether we are considering leadership (See how empathy affects perceived leadership here), feedback, career development or work spaces — empathy matters.
Viewing work life from another’s perspective, can reap powerful results. We need to follow behind our employees and support their journey...Measuring our workplace problems is simply not enough to encourage healthy workplaces.” – Marla Gottschalk
I watched an episode of Chase Jarvis Live where Jarvis interviews Brian Solis – author of What’s the Future of Business: Changing the Way Businesses Create Experiences and X: The Experience When Business Meets Design. Brian Solis is one incredibly smart individual, and what captivated me the most in that 45-minute interview? What he said about empathy: “What do you want somebody to feel after they’re done with you in every moment of truth?…Who am I really trying to reach? What’s a day in the life of their world? What could I do to have an impact in their world?…What does a relationship really mean? When you see the world outside [from their side], then you see the role you’re going to play…Empathy unlocks a whole new level of perspective…It’s not good enough to be good enough…or the best. You have to now understand the impact you want to have and the role you want to play in someone’s life and then who that person is and design for that. It’s so inspiring.” – Brian Solis
Marcel Schwantes lists empathy is one of the 10 leadership habits found in the world’s best leaders. Empathy is a discipline. It is hard skill that every leader and every person equipping themselves to lead must see and seek as valuable to leading well. Otherwise, the lack of empathy will eventually have a pervasive effect on the workplace and the service and product. Don’t let this happen to you or your team.
In the YouTube video of one of the episode’s scenes, Captain Kirk, Dr. McCoy and Spock are in captivity. The humanoid woman Gem is with them. She is unable to speak but has extraordinary empathic powers. She can feel the pain of another and take it into herself, thereby healing the other person, at a cost to herself. She is also learning from these three what genuine care and self-sacrifice are.
Not the sort of topic we often toss around in our conference rooms or strategy meetings. Still…if we want to offer the best and be the best in our organizations, the lessons are clear…as are the warnings.
Happy Friday! Hope this week was kind to you. Here are my 5 most favorite finds of the week for you.
1)St. Patrick’s Day – Lá Fhéile Pádraig Sona Duit!Happy St. Patrick’s Day! Wearing green. Corned beef and cabbage…and my family background is Scottish. Still love celebrating this day a bit. Photo Credit: Flickr
Also planning to watch the David Kidd documentary Patrick. A friend who heard David Kidd speak recently shared the following with me via email this morning – notes from his talk on the real Patrick (legends removed):
He was born in 396 AD and died in 471 AD.
Patrick was a man brought up on a Romano British Christian home somewhere in southwest Britain (his father was a deacon and grandfather a priest).
He was kidnapped at 16 (he said he didn’t really know God at that time), trafficked, and taken to the West Coast of Ireland where he worked as a shepherd and learned Irish.
As a slave, Patrick came to see the hand of God in his troubles. God broke through his defenses, and Patrick faced his unbelief and pride. Later he described how he turned to God whom he realized had been watching over him all the time. He became aware of God’s protection, and he discovered that God loved him as a father loves his son.
Before this, he had ‘sinned’ – something that ‘lasted an hour’ and he believed that God punished him.
God spoke to him in a dream about a ship to take him home. At 22, he managed to escape slavery.
At home, he had another dream of the people in Ireland calling him back.
He was obedient to the Spirit and went back to West Ireland (the ends of the earth at that time).
He was beaten, harassed by thieves and robbers, admonished by his British superiors, but his work grew and he remained humble.
He protested against injustice, esteemed women highly, and identified himself as Irish.
His legacy was a vibrant Christianity which lasted hundreds of years while Britain and Europe fell into the Dark Ages.
What we can do to honor Patrick’s memory?
The Past: Remember a humble man who had been mistreated, heard from God, obeyed, loved his enemies, lived his life for Jesus, and made a significant difference – not just in Ireland, but much of Europe.
The Present: Use Patrick’s life to help people focus on what really matters.
The Future: Be as faithful as Patrick and live for Jesus and His Kingdom – making a difference in this world with fruit that lasts.
2) Beauty and the Beast Guitar Arrangement – Yesterday the live action Disney film Beauty and the Beast debuted in the US. Articles abound about the production – its beauty and grand scenes. Other articles raise the question of whether it is as family-friendly as the Disney animated classic by the same name. Everyone will have to decide for themselves about whether to watch this film and how often. One very easy decision would be watching the just-released classical guitar arrangement by Nathan Mills (Beyond the Guitar).
It is beautiful, even with less-grand scenes, and its own Belle and wee beast. It is definitely family-friendly and the music is lovely. Enjoy!
Tenacity is that characteristic in a person or group that keeps her/them moving forward – persistence, resolve, determination.Photo Credit: Pixabay
Read the article for examples Crowley gives, and here’s his illuminating summary:
Tenacity has many manifestations for founders and their startups. At the beginning, it’s often deeply tied to identity. Giving up one’s idea feels like giving up on oneself. After hitting early milestones, tenacity is confidence. But it’s best tempered with humility, so as to avoid flying too high on early wins. As a company scales, tenacity is focus. There will be accompanying growing pains as customers sign up, headcount grows and the market responds. Anchor and orient yourself by asking: what is this supposed to be when it grows up? When the going gets tough, tenacity is grit. Don’t look externally to others to build what you need — you’ll be waiting longer than you want. Do it yourself. Lastly, tenacity is culture and a private truth. Tenacity at scale will both involve and elude people. What guides the team isn’t always accurately reflected in the public’s perception. An informed, committed team around you is the best way to drown out the noise and to march toward achieving your biggest goals.
“These different facets of tenacity are important insofar as invoking them keeps your legs moving and charging forward. Growing a company is an impossibly hard endeavor — many wouldn’t start if they knew just how difficult it is,” Crowley says. “But the early stories of most successful companies are often those in which no one thought it could be done. In fact, if you asked them, those founders probably didn’t know if they could do it either. But if you can get there — if you stick to what you set out to do — it can put you in an amazingly powerful and defensible position.”
4) Manliness – We should affirm, empower, and let loose women to fulfill their callings, giftings, and places in the world. Not being sexist, the same is true for men, of course. That’s why I appreciate the website/podcast the Art of Manliness. The Art of Manliness aims to encourage our readers to be better husbands, fathers, brothers, citizens — a new generation of great men (the About page).
I don’t go with everything on this website but some of the content is fascinating and extremely helpful. I hope never to have to jump from a speeding car but knowing it’s possible to walk away from such a situation made me interested in reading about it.
This information isn’t just for men, but some of the entries are male-specific. We women write volumes about how to be “better women”. I’m glad there are men (and women) are writing for men in this way.
5) Embracing the Life You Have – We have all experienced losses. We grieve…and grieve again. As time goes by, the grief changes, but that doesn’t mean it has to change us. At least not in an unhealthy way. John Piper speaks about this so eloquently and tenderly:
I have in mind two kinds of losses: those who had something precious and lost it, and those who hoped for something precious and never had it. It works both ways. Sixty years go by, and forty years on you think, “I’ve come to terms with that,” and then one morning it breaks over you, and you weep about a 40-year old loss, or a 40-year “never have,” and my counsel is, yes, go ahead, embrace that moment. Weep.
But then, say to your weeping after a season, “No. You will not define me, sorrow, because my God has said, ‘No good thing does he withhold from those who walk uprightly’ (Psalm 84:11). Therefore, even though it was good in one sense, and I miss it in one sense, I trust my God, and he has not withheld anything that is good for me.” Yes, let there be weeping in those seasons — feel the losses. Then wash your face, trust God, and embrace the life he’s given you. – John Piper
As one who struggles with waves of grief out of nowhere…thank you, Dr. Piper.
Principal Financial Group has been running a series of commercials with the theme Life Doesn’t Always Go According to Plan. Three of their commercials follow. Sweet messaging…
Be gentle with yourself and each other. Serve somebody, and be safe out there. [Oh, and please share in Comments your favorites of the week. Thanks!]
Who are the Refugees? Which are their Host Countries? Take a Guess.
There’s a precious little girl in my life who calls me “Ga” (because she can’t yet say “Gram”). Not even 20 months old, she has learned well how to use her tiny index finger to point for us to take her wherever in the house or yard she wants to go. She demonstrates her mastery of body parts by pointing that finger to her eye, nose, mouth, etc. when we call out the word. Just recently, she holds up that singular wee finger when identifying the number “win”.
My heart melts.
Unfortunately, I am a culprit contributing to the delinquency of a minor…no, no. Not that…but I have contributed to her developing that index finger further in playing with my smart phone. She knows how to scroll through pictures and she knows how to tap the “play” icon to start up videos.
Is that so horrible? What’s the harm?
[Here’s the disclaimer. There is no judgment here whatsoever for the sleep-deprived moms out there who hand their preschooler their smart phone or tablet while nursing or dressing the baby…or trying to get dinner prepared…or (fill in the blank). I remember the years of small ones myself, so many years ago. In fact, the TV as babysitter was my go-to device to get stuff done or maintain my own supposed sanity. Not just for the little ones but for myself, just to watch something for my own relaxation. Of course, they were watching with me…so I had to consider the possible impact of that then, as I’m writing about screens now.]Photo Credit: Pexels
My confession comes from a place of discovery. The problem is not that this toddler likes looking at pictures of her family on my phone. That has to be a morally neutral (even positive) thing. Also not a problem is her fondness for her Uncle Nae’s music videos. She has her favorites and daily asks to see those (Dayman and Have Yourself a Merry Little Christmas)…among others…several others.
The problem is when she doesn’t get her way. When Mommy intervenes or when Gram comes to her senses about the amount of screen time she’s facilitating. Then this funny, sweet, curious little girl flings her head back, attempts a body-slam, and emits a piercing angry cry against those who would keep her from her screen(s).
Morally neutral or even positive goes out the window at that point. Given her reaction, when does something soothing and enriching like family photos and videos cross a line…out there in a few kiddie years…to a screen or internet addiction?
I don’t think I’m over-reaching here. There is balance absolutely, but if we don’t even consider the risk, we won’t take steps to keep screen use healthy for our children/grandchildren. I’m dealing with this in my own head right now…and in my habits.
This is not a new awareness. Articles have been popping up for years on the negative emotional, physical and social impact of over-use of tech devices. As we’ve passed our devices on to our children, the warnings apply to them as well. Worse for them is the fact that their brains are still in development, as are their interpersonal bondings, awareness, and skills.Photo Credit: Flickr
Many parents intuitively understand that ubiquitous glowing screens are having a negative effect on kids. We see the aggressive temper tantrums when the devices are taken away and the wandering attention spans when children are not perpetually stimulated by their hyper-arousing devices. Worse, we see children who become bored, apathetic, uninteresting and uninterested when not plugged in.
But it’s even worse than we think.
We now know that those iPads, smartphones and Xboxes are a form of digital drug. Recent brain imaging research is showing that they affect the brain’s frontal cortex — which controls executive functioning, including impulse control — in exactly the same way that cocaine does. Technology is so hyper-arousing that it raises dopamine levels — the feel-good neurotransmitter most involved in the addiction dynamic — as much as sex. – Dr. Nicholas Kardaras
I was reminded of when our boys were middle schoolers. A friend of theirs came over to spend the night. They played video games for hours. When we finally told the boys to take a break, the friend actually became more and more anxious, even to the point of not being able to get his breath. We had to take him home.
Now all toddlers are not going to end up heroin…I mean, tech junkies. Again, there is a balance in how we determine what’s a healthy use of electronic devices and where limits need to be set.
It’s just something to think about. My confession here relates to the personal struggle I have with internet dependence. I was a late adopter of smart phones (my first being in 2013). At the time, my job was a communications strategist for a new work team. Managing a blog, Twitter and Facebook pages, and other office communications kept me online most of the time. Online and distracted by it. Still a struggle for me to have balance in this area.
I don’t want to have that sort of influence on this darling granddaughter, our tinier grandson, or others who will come after.
Before smartphones and Wi-Fi, I was a people-watcher and a people-engager. I read books more. Had people over all the time. Now, don’t get me wrong…those things still happen…but screens are a huge distraction for me. I would love to be one of the nurturers for our grandchildren of a different sort of life… Screen time is going to happen every day, sure…but not to the point where they don’t prefer talking face-to-face with people nor be a part of great adventures or discover the world (in real life).Photo Credit: Flickr
How are you handling your own electronic version of life? Please share in the Comments section. You will find helpful links below – articles and books. All the articles are practical and empowering. [I have not yet read the books; they are recommended by the authors of some of the articles below.]
As for our little one’s love of her uncle’s videos? She will still be watching them, just not over and over and over. Fortunately she can also enjoy the music (without benefit of the screens) because we are Patreon patrons of her uncle with his MP3s as perks). Those music files were a great help recently to this tiny girl enduring a long roadtrip. Listening to her favorites, she finally fell asleep.
Friday again. Whew…this week flew…for me, anyway. I have some great finds for you…as usual, if I might be so bold. Friday Faves celebrate the hard work and achievements of others that encourage me and I hope encourage you. So here goes:
1) Snow Days – For some of you snow comes in months not just days. For us, it’s a few glorious days of this…and I love it!
I have no need for heavy snow recreation…just the quiet, the beauty, the slowing down of life, and the camaraderie of those snowed-in or out with you (family, neighbors, colleagues). More books, more coffee, more hours in pj’s, and more meditation on the Creator who orchestrated such beauty for our pleasure.
2) Organizing Your Life – Leadership coach Paul Sohn has posted the most fascinating infographic on organizing your life – not just your home space, but your work and social media spaces. Really helpful!!
3) Riveting Short Film – It is so easy to allow our attention to drift away from important issues. The news stream is so full and fast-moving. About a year ago, National Geographic showcased a short film by Lior Sperandeo entitled People of Nowhere. It puts the film-watcher on the seashore as boat after boat of Syrian refugees arrive, some barely alive…leaving everything and desperately risking all they have left – each other and life itself. Compelling and transforming…and still happening.Photo Credit: Vimeo
4) Dayman Cover – One of the longest running TV sitcoms in the US is It’s Always Sunny in Philadelphia. Out of this edgy sometimes dark comedy came a song that is known and loved by the show’s fandom – that song being Dayman. Here is the clip from the show and below is the cover arranged for classical guitar by Nathan at Beyond the Guitar. [The Green Man is a frequent character on the show.]
The social media buzz over this video was fun to watch as well.
5) The Possibility of Unity – Political conversations post-election in the US continue to simmer and sometimes boil over. There is no hope for unity unless we do the work to forging a path. Therein lies the possibility. Two thought-provoking posts came out this week of the topic – one from a business leadership writer, Jarrod Shappell, and the other from a Christian thinker and author, Philip Yancey.
“In The Anatomy of Peace, a fantastic book about attempted reconciliation between leaders of Israel and Palestine, the authors say, ‘In the way we regard our children, our spouses, neighbors, colleagues, and strangers, we choose to see others either as people like ourselves or as objects. They either count like we do or they don’t. In the former case we regard them as we regard ourselves, we say our hearts are at peace toward them. In the latter case, since we systematically view them as inferior, we say our hearts are at war.’ If we continue to believe that we are on the superior side of the argument, we will only objectivity, vilify, and perpetuate conflict.
Finding healthy unity that embraces difference is no easy hunt. We prefer to retreat into our tribal groups among people who think and act like us. We say we value different points of view but rarely seek them out. We feign listening but are really just forming our next rebuttal. All of that is unity’s most insidious counterfeit – uniformity. We are seduced by the enjoyment of confusing sameness with unity.
We fear that adapting our viewpoints is compromising our values (spoiler alert: it’s not). But true unity is hard, gritty, messy work. It takes guts to let go of the need to be right. It takes the deepest of principles to understand your “enemy’s” views rather than vilify them. And only the greatest of organizations, communities, and leaders will take the leap of faith away from their staunchly held ideals in the belief, hope, and determination that there is room for both theirs, and others, ideals.” – Jarrod Shappell, Navalent
Then, from Philip Yancey:
“Francis Schaeffer added, ‘Love—and the unity it attests to—is the mark Christ gave Christians to wear before the world. Only with this mark may the world know that Christians are indeed Christians and that Jesus was sent by the Father.…It is possible to be a Christian without showing the mark, but if we expect non-Christians to know that we are Christians, we must show the mark.’ I see that as the biggest challenge facing committed Christians in the new year.
As the dust settles from the storm of 2016, I pray that those of us who follow Jesus remember that mark above all. The apostle Paul used these words to describe the characteristics of a true Christian: humility, charity, joy, peace, gentleness, forbearance, patience, goodness, self-control—words in short supply last election year. Republicans will busy themselves with the difficult task of governing a factious nation in a perilous world. Democrats will huddle to devise a new playbook. May Christians of all persuasions remember that our ultimate allegiance and our ultimate hope belong to neither party. As resident aliens in a divided nation, may we too form pioneer settlements to show the world the Jesus way.” – Philip Yancey, Election Reflections: Bridging the Gap
Bonus:Kris Kristofferson – Story behind his song Why Me, Lord? and the latest on this man’s amazing life: