Monday Morning Moment – Chuck Lawless on Executing Positive Change

Photo Credit: Maxpixel

A conference room table is much more winsome than rows of chairs facing the front of the room. At least for me. Chairs facing each other give the impression that all those at the table have a voice. Enlarge that to an organizational level. Especially related to change. When employees understand some sort of change is necessary for the growth of the organization, then having the opportunity to speak into that change has tremendous value.

Not just for embracing the change but for the execution of the best change possible.

A few years ago, I had the opportunity to be on a board of directors of a private international school in another country. Also a parent of students in that school, it was easy and satisfying to engage in the various problems and challenges the board faced for the sake of the school. Initiating change was always a part of that. Early on during my tenure on the board, I saw how difficult it was for the average parent to get the ear of the board. This was grievous to me that I had more influence than most of the parents on decisions affecting all our children’s school situation.

Out of this personal pressure point, a parents’ organization was birthed. It was a difficult labor, but worth all the effort in terms of trust-building and overall outcomes. Photo Credit: Better Together, Balcony People, Deb Mills Writer

Theologian Chuck Lawless has written an article on executing change. His focus is the church but his succinct 10 thoughts are relevant to any organization. See what you think:

  1. The healthiest organizations are always in a state of change.
  2. All generations can be opposed to change.
  3. People want to know the “why” behind the change.
  4. Their opposition to change isn’t always a personal attack on the leader.
  5. They might oppose change (in the church, on their team or subset of their organization) simply because that’s the only place they have a voice about change.
  6. Some aren’t opposed to the change; they’re opposed to the process.
  7. The best change agents take their time to secure support.
  8. Our assessment of opposition could be overly optimistic.
  9. A vote for change is not a guarantee of support for that change.
  10. Often, any immediate chaos caused by a change settles down after that change is done.

Photo Credit: Flickr

Thinking back on the formation of that parents’ organization, we learned the wisdom of securing feedback early from those most affected by the change. Feedback well before the roll-out of the change. We also gained an understanding of how “knowledge is power”.  Parents who had access to the knowledge of looming change as well as an avenue to speak into that change became advocates and influencers for the change.

Who are your critical thinkers? Those folks on your team who think deeply about work and the processes at work that affect personnel. Not all of them are the greatest cheerleaders and definitely not just the isolated inner circle of leadership.

Are we willing to value and seek out the critics, skeptics, naysayers, contrarians? If our ideas are so fragile that we can’t bear the input of these folks, how can we press these ideas on a whole organization? If we only take the input of those consummately agreeable with our ideas, then do we avoid, even lack, the feedback that could launch our ideas toward the most favorable change?

Business writer Oliver Staley gives organizational psychologist Adam Grant‘s take on the positive impact of the disagreeable giver – in regards to change:

Cheerful and helpful workers are beloved by their bosses, and just about everyone else, really. Enthusiastic optimists make for great colleagues, rarely cause problems, and can always be counted on.

But they may not necessarily make the best employees, says Adam Grant, the organizational psychologist and Wharton professor.

The agreeable giver may seem like the ideal employee, but Grant says their sunny disposition can make them averse to conflict and too eager to agree. Disagreeable givers, on the other hand, can be a pain…, but valuable to an organization, Grant says.

They’re more likely to fight for what they believe in, challenge the status quo, and push the organization to make painful but necessary changes, he says. And because they’re stingy with praise, when it’s offered, it generally can be trusted.

Disagreeable givers “can get more joy out of an argument than a friendly conversation” and be tough to work with, Grant says. But for organizations eager to avoid complacency and determined to improve, they also can be invaluable. – Oliver Staley

In Chuck Lawless’ 10 Thoughts, he doesn’t speak outright about disagreeable givers, but they are present and valued. One of Lawless’ readers, Jerry Watts, commented with this insight: “One time, in a culture far-far away, I heard a pastor say, ‘People aren’t afraid of change, they’re afraid of loss.’ – I thought those were good words to remember. After 40+ years, I have discovered that change is okay as LONG AS you don’t mess with me.

Change does mix loss with gains. When personnel have the opportunity to grieve ahead of time, their problem-solving acumen is sparked to help drive a better change, not just for themselves but for the organization as a whole. Is it messy including more people in the decision-making? Of course…but the process for everyone yields far more meaning and understanding.

The Best Employees Are Not the Agreeable Ones, According to Adam GrantOliver Staley

Changing Company Culture Requires a Movement, Not a Mandate – Bryan Walker and Sarah A. Soule

Negotiating Change – the Key to Survival in the 21st Century – Grande Lum

4 Ways to Face the Challenge of Disruptive Change – Ron Carucci

YouTube Video – Adam Grant and Beth Comstock – How Non-Conformists Change the World – Change Makers Book Club

Monday Morning Moment – On Silos and Tribalism – Taking “Us” and “Them” to a Better “We” – Deb Mills

Worship Wednesday – You Say – Lauren Daigle

Photo Credit: Living All In, Cheryl

 For God has not given us a spirit of fear, but one of power, love, and sound judgment.2 Timothy 1:7

God is not man, that he should lie, or a son of man, that he should change his mind. Has he said, and will he not do it?  Or has he spoken, and will he not fulfill it?Numbers 23:19

The most deceiful thing Satan does is to distract us from our love for God by tempting us to focus on ourselves. That “self” that is not enough, or is utterly broken, or is, in another direction, worthy of all good things. Satan even uses the first person pronoun such that it sounds like we are acknowledging those lies…those lies about ourselves that fill our minds and cloud the truth of both who God is and who we are in Him.

Anxiety and depression are both a storm of thoughts that draw us down and make us small. Not the small of we decrease such that He might increase…no. Small in a way that He is made smaller still.

Pastor David Jeremiah recently preached about how we lose ground emotionally and spiritually by taking our eyes off God…and believing lies about our situation or identity. He uses a study of Elijah’s life to demonstrate this. In his sermon, The Aftermath, Pastor Jeremiah recalls how Elijah in what should have been a triumphant time of his life was drawn down by exhaustion and fear (1 Kings 19). As Elijah struggled with discouragement, he was vulnerable also to the lies of Satan. He was convinced that he was alone and was right to fear…even for his life. Dr. Jeremiah referred back to a book he had read by Martin Seligman about how our problems can feel personal, pervasive, and permanent. When our eyes turn away from God and onto our selves, we lose perspective and our thinking turns negative and even abusive at times.

Lauren Daigle‘s song You Say is not one I would usually highlight because its focus is more on God’s view of us rather than our focus on Him. However, it has really touched my heart in the honesty of what happens when we lose sight of the great God we serve who loves us perfectly and completely.

Daigle tells the story behind the song here. This is an excerpt:

I think a lot of times we build these complexes based on insecurity, based on fear, based on rejection, and lies that we have to constantly overcome. And so this song for me was just a reminder of identity. It was a reminder that I know when I’m weak, He’s strong—so how do I change that and bring that into my every day life? When I feel inadquate how is it that there’s always these moments where I feel like God just steps in and supercedes my inadequacies. This entire song was so every single day I would get up on stage and remind myself—no, this is the truth, this is the truth, this is the truth. Don’t get buried in confusion. Don’t get buried in waywardness. Just remember to steady the course, steady the course.

That’s the story behind “You Say.”Lauren Daigle

Please worship with me…this good God of ours.

I keep fighting voices in my mind that say I’m not enough
Every single lie that tells me I will never measure up
Am I more than just the sum of every high and every low?
Remind me once again just who I am because I need to know

You say I am loved when I can’t feel a thing
You say I am strong when I think I am weak
And You say I am held when I am falling short
And when I don’t belong, oh You say I am Yours
And I believe, oh I believe
What You say of me
I believe

The only thing that matters now is everything You think of me
In You I find my worth, in You I find my identity, o-ooh

You say I am loved when I can’t feel a thing
You say I am strong when I think I am weak
And You say I am held when I am falling short
And when I don’t belong, oh You say I am Yours
And I believe, oh I believe
What You say of me
Oh, I believe

Taking all I have and now I’m laying it at Your feet
You’ll have every failure, God, You’ll have every victory, o-ooh

You say I am loved when I can’t feel a thing
You say I am strong when I think I am weak
You say I am held when I am falling short
When I don’t belong, oh You say I am Yours
And I believe, oh I believe
What You say of me
I believe

Oh I believe, yes I believe
What You say of me
I believe*

Oh God, today, I will believe what You say about me…and what You say about all of us…and more than that, I believe what You say about Yourself. Thank You, Lord, for the truth you wrap around us. I stand in that. We stand forever with You. You are enough.

*Lyrics to You Say – Writers: Jason Ingram, Paul Mabury, Lauren Daigle

Lauren Daigle – Story Behind the Song ‘You Say’

When God Fights Your Battles…the Good News Is That You Win – Anne Peterson

YouTube Video – David Jeremiah – July 24, 2018 – The Aftermath – Turning Point Radio

Sheryl Sandberg Says the ‘3 P’s’ Have Helped Her Become a Stronger Person After Her Husband’s Tragic Death – Shana Lebowitz

Monday Morning Moment – When Your Work Culture’s In Trouble – with Matt Monge

Photo Credit: Career Addict

Business thought leader and writer Matt Monge is my go-to guy on company culture. The fact that he also struggles personally with depression tenders my heart to what he has to say. He is a straight-talker. Courageous, transparent, and caring. Monge knows toxic work cultures. He is consulted to help fix them, and through his writing he gives generous help to all who struggle to thrive in a culture that makes that a challenge. Take heart, those of you currently in troubled work cultures. Once you have identified what the murkiness is about, you can then act to clear it out…or, if necessary, you can clear out. You have options.

Below you will find Monge’s piece 7 Signs Your Culture Is In Trouble. Click on the link to go further into depth on what these mean.

  • Your culture is in trouble if your CEO is a toxic leader. Matt Monge delineates this further in his article 10 Traits of Ego-driven Leaders. Employees and teams can experience huge shifts in their own thinking and behavior toward each other and customers, just in response to top-down influence. Beware of mission drift also.
  • Your culture is in trouble if poor managers are allowed to remain poor managers indefinitely. This is sad for both the manager herself and the team under her. When a company is frantic with reacting to the demands of toxic leadership, the simplest processes of feedback, teaming, and  development take a backseat. Everyone suffers.
  • Your culture is in trouble if humanness and vulnerability are absent. In a troubled work culture, trust deteriorates. The bottom line is the driving force. Keeping one’s job and the perks of that job trumps everything else that might have once mattered in a work culture.
  • Your culture is in trouble if accountability is misunderstood and only selectively applies. Healthy accountability is meant to be a two-way process. Leaders and subordinates are best-served when they have open communication and transparency is high. An employee is much more open to accountability when he sees that his leaders also submit to the accountability of others.
  • Your culture is in trouble if people aren’t learning much. Opportunities for training and growth are signs of a healthy environment where employees clearly matter to the organization.
  • Your culture is in trouble if teams and departments have ongoing problems performing their core functions. This is a glaring sign of trouble. When performance is off and morale matches it, a cry for help is being sounded. When personnel just don’t care, something has to be done to turn that around. What that something is and who is capable to doing it can be sorted out by both managers and employees. Punitive action is not the answer.
  • Your culture is in trouble if executive team morale is low. This speaks to the ripple effect starting from a toxic CEO, through the organization and then back up the chain-of-command. Morale, as we know, has a huge impact on performance. When the executive team is struggling with low morale, reflecting that of the company, then it’s to the point that someone from the outside must come in to help correct course. This takes enormous vulnerability on the part of the executive team.

Having come through a cancer diagnosis, my experience is that it’s better to know what’s going on than to remain in the dark…or that murkiness of knowing something is wrong but you’re not sure what.

Once we identify what the struggle is with our work culture, we can begin to rectify our situation. Some things we may have little control over, but what we can change, we must.Photo Credit: Venture Lab, Pauline James

Business writer Joanna Zambas has given us examples that mirror Matt Monge’s list on company culture (see links below). One of her lists celebrates companies who have made culture a priority.

25 Unmistakable Signs of a Bad Company Culture – Joanna Zambas

20 Examples of Great Company Culture – Joanna Zambas

Southwest Airlines made Zambas’ list. It is my favorite domestic airline. Mainly because of its customer service. However, that customer service is rooted in a work culture that is very pro-employee. Photo Credit: Business2Community

I know that first-hand because of my contact, over many years, with one Southwest employee. Her kindness, demeanor, and consistent care at every touchpoint have demonstrated to me the very heart of this company.

My hope for all of us is that we can work toward a company culture like this one…bottom-to-top if necessary. For you as company leaders, you may not see this or any such piece…but I hope you can be encouraged or re-energized to grow such a culture. The impact will nothing but positive…you know it somewhere in that leader heart of yours.

7 Signs Your Culture Is In TroubleMatt Monge

YouTube Video – Matt Monge: Speaker, Writer, Leadership & Culture Expert, Depression Fighter

What Not to Do When You’re Trying to Motivate Your Team – Ron Carucci

Turnover Trouble: How a Great Company Culture Can Help You retain Your Best Employees – Emma Sturgis

Monday Morning Moment – Kindness Over Cleverness – Work Culture Where Employee Satisfaction Impacts Marketing – Deb Mills

5 Friday Faves – Solitude, a Culture Wall, Like a Mother – Serena Williams, Our Children, and Food With a Friend

Check this week as done. For us around here, it’s been a week of great highs punctuated by distinct lows. How amazing that we can pray through and lean in to God and each other for the lows…and celebrate the highs, in quiet and in company. Life is good and real.

1) Solitude – Writer, philosopher Zat Rana caught my eye with his article The Most Important Skill Nobody Taught You. Turns out his view of that most important untaught skill is solitude. That ability to just enjoy being alone. Sitting or walking alone. Lost in your own thoughts. Except for a self-portrait for a photography class, you won’t see many signs in my life that solitude is something that comes easy.

“All of humanity’s problems stem from man’s inability to sit quietly in a room alone.” Blaise Pascal

The Most Important Skill Nobody Taught YouZat Rana

According to Pascal, we fear the silence of existence, we dread boredom and instead choose aimless distraction, and we can’t help but run from the problems of our emotions into the false comforts of the mind.

The issue at the root, essentially, is that we never learn the art of solitude. – Zat Rana

[My husband who often sits by himself at dawn and dusk to recharge. For him, solitude is something that has come naturally.]

Rana talks about how technology has connected us in a myriad of ways but the connectedness is more virtual than real. – We now live in a world where we’re connected to everything except ourselves.”

“Our aversion to solitude is really an aversion to boredom…we dread the nothingness of nothing. We can’t imagine just being rather than doing. And therefore, we look for entertainment, we seek company, and if those fail, we chase even higher highs. We ignore the fact that never facing this nothingness is the same as never facing ourselves. And never facing ourselves is why we feel lonely and anxious in spite of being so intimately connected to everything else around us.” – Zat Rana

Everything I Have Learned in 500 Words – Zat Rana

2) A Culture Wall – Benjamin Hardy is a writer, organizational psychologist dude. I am reading his book Willpower Doesn’t Work: Discovering the Keys to Success. This week he posted about having a culture wall, and it totally engaged this visual learner. Designed by Gaping Void, this is an art-as-inspiration tool for the workplace.Photo Credit: Benjamin Hardy, Medium; Gaping Void

Looking at Benjamin Hardy’s culture wall got me thinking of the truths that keep me going at work and at home. Coming up with those sayings or mantras, as a team, or family, would be an excellent exercise…and then making the art happen would flow naturally out of that. It doesn’t have to be 20 pictures, like Hardy’s. Even one is a good start.

[Sidebar – Guitarist, YouTuber Nathan Mills, at Beyond the Guitar, in his videos, often features a “nerd shrine” with striking wall art. I wonder what a culture wall would look like in his studio.]

These 20 Pictures Will Teach You More Than Reading 100 BooksBenjamin Hardy

3) Like a Mother – Serena Williams – American tennis champion Serena Williams made it to the Wimbledon final this year. She didn’t win but she played #LikeaMother.  The expression “like a mother” brings all sorts of images to mind…and makes for marketing genius… Two examples are a Lysol commercial and one by Gatorade, the latter featuring Serena Williams.

Here’s to Serena Williams…including a couple of interviews where she and husband investor Alexis Ohanian describe how they met.

4) Our Children – Writer Frederica Mathewes-Green could have been a buddy of mine in college. In those days of the Vietnam War, we were those conflicted ones who wrote our high school sweethearts away in the military and we vocally protested at the same time. The Roe v. Wade decision was very new and felt very progressive to all of us, in those days…the “make love, not war” crowd. I was young and being pro-life or pro-choice wasn’t even on my radar…until after that court case divided us into mostly two camps. Mathewes-Green has written the most definitive piece on abortion and the legacy we are leaving our children in the article When Abortion Suddenly Stopped Making Sense.

She writes:

“Whatever your opinion is on abortion, I ask you to read this article. Fresh eyes. Mathewes-Green was around when that court decision was made. She was also feminist, as were so many of us in those days. She is still very pro-women…pro-human.

We expected that abortion would be rare. What we didn’t realize was that, once abortion becomes available, it becomes the most attractive option for everyone around the pregnant woman. If she has an abortion, it’s like the pregnancy never existed. No one is inconvenienced. It doesn’t cause trouble for the father of the baby, or her boss, or the person in charge of her college scholarship. It won’t embarrass her mom and dad.

Abortion is like a funnel; it promises to solve all the problems at once. So there is significant pressure on a woman to choose abortion, rather than adoption or parenting.

A woman who had had an abortion told me, “Everyone around me was saying they would ‘be there for me’ if I had the abortion, but no one said they’d ‘be there for me’ if I had the baby.””

and

“No one wants an abortion as she wants an ice cream cone or a Porsche. She wants an abortion as an animal, caught in a trap, wants to gnaw off its own leg.”

Photo Credit: CASA

Her article frames this Friday Fave.  Why “our children” as the heading? When I read Mathewes-Green’s article, she reminded me that our children or our children’s children may judge these decades very differently than our culture has – these decades of thousands of babies not delivered alive. Definitely, if those not delivered alive could speak…those silenced by their own mothers (out of desperation with no one offering to help them in life-giving ways)…if they could speak, we might see things differently today. Thankful for women, like Frederica Mathewes-Green, who provide a call to reconsider and a platform for the voices of all our children.

When Abortion Suddenly Stopped Making Sense Frederica Mathewes-Green

Video – 50 Mums – 50 Kids – 1 Extra Chromosome

Tending your Garden – Colleen Searcy

5) Food With a Friend – Don’t you love surprise visits with a friend, now living states away? When I got Nikki’s text to meet up for a lunch this week, it was like a healing balm on my heart. She suggested a restaurant new to me: Mezeh Mediterranean Grill.

How have I missed this yummy place? All the food memories of our years in the Arab world mixed together in a big bowl. Pretty much my experience that day.

Add a long conversation between friends (including one other who joined our happy table)…and it was like Heaven here in Richmond, Virginia. Any such happy occasions come to mind for you this week? Hope so.

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That’s the week. Please comment below on any of these faves of mine or introduce your own… Have a restorative weekend… whatever that means for you and those you love.

Bonuses

Here’s Exactly What to Do If a Tick Bites You – Kate Sheridan

What To Do When You Think Your Life Sucks

I Love Jesus But I Want to Die: What You Need to Know About Suicide – Sarah

The Space Between – Marilyn Gardner

Paris, the evening of the World Cup FinalPhoto Credit: Nikaley Chandler

Tour de France – The Climbers and Rapid Descenders – the stages through the Alps happened this week – so incredibly exciting watching these riders – their toughness and endurance:Photo Credit: Cyclist

Happily Ever After – 100 Wedding Songs for Your Ceremony and Reception – Music Notes

Photo Credit: Jimmy Lee Thompson, Facebook

Worship Wednesday – Thou, O Lord, Are a Shield for Me – Brooklyn Tabernacle Choir

Photo Credit: Christ Community Church Music

“The enemy has pursued my soul; he has crushed my life to the ground; he has made me sit in darkness like those long dead….I stretch out my hands to You.”Psalm 143:3, 6a

Although my spirit is weak within me, You know my way. Along this path I travel they have hidden a trap for me. Look to the right and see: no one stands up for me; there is no refuge for me; no one cares about me. I cry to You, Lord; I say, “You are my shelter, my portion in the land of the living.”Psalm 142:3-5

“You, O Lord, are a shield about me, my glory, and the lifter of my head. I cried aloud to the Lord, and he answered me from his holy hill. Selah.” Psalms 3:3-4

This wasn’t how it was supposed to turn out. God had anointed David to be king. Yet, here he is, hiding deep in a cave…hiding from the current king, Saul. Hiding for fear of his life.

In this desert cave Adullam, David retreated. He then cried out to God, as he sorted out his confusion. God meets us all in our caves – some we bring on ourselves and others we’re driven into by those who mean us harm. God enters the darkness with us and draws us to the truths of who He is and who we are in Him.

The darkness is pierced by His light. The fear and fretting are overcome by faith. A faith that is forged in emptiness, helplessness, and self-pity. As we pray, He reveals Himself. Our eyes turn away from our circumstances into His large presence before us.

The cold dark of our situation, when we see God in it, changes to something altogether different…beyond anything that’s just human. No darkness can extinguish the light God brings to us (John 1:5).

Crouching quiet in the blackness of that cave, David was able to get his sight back. As with many of his psalms, his woeful cry of distress turned into a shout of praise. He remembered God…he remembered that God never forgets His children.

David, in his humanness, hid from Saul, believing his life was in danger. The truth was that God had already anointed David king… David’s life was in the hands of almighty God. He was supernaturally shielded from anything a mere man might attempt against him.

The Brooklyn Tabernacle Choir sings a powerful rendition of this song Thou, O Lord, Are a Shield to Me. What a reminder of His care for us…wherever we might find ourselves.Photo Credit: The Brooklyn Tabernacle Choir

Worship with me, please. One day voices will be raised to Him – from every people, tribe and tongue – and it will be even more glorious than the mighty choirs of Brooklyn Tabernacle or Parkland Baptist Church (choir in the lyric video linked above).

Many are they increased that troubled me
Many are they that rise up against me
Many there be which say of my soul
There is no help for him in God

But thou, oh Lord are a shield for me
My glory and the lifter of my head
Thou, oh Lord are shield for me
My glory and the lifter of my head
(Repeat)

I cried unto the Lord with my voice
And he heard me out of His holy hill
I laid me down and slept and awaked
For the Lord sustained, for he sustained me

Thou, oh Lord are a shield for me
My glory and the lifter of my head
Thou, oh Lord are shield for me
My glory and the lifter of my head (Repeat)*

Hallelujah!

After this I looked and saw a multitude too large to count, from every nation and tribe and people and tongue, standing before the throne and before the Lamb. They were clothed in white robes, with palm branches in their hands. And they cried out in a loud voice: “Salvation to our God, who sits on the throne, and to the Lamb!” And all the angels stood around the throne and around the elders and the four living creatures. And they fell face down before the throne and worshiped God, saying, “Amen! Blessing and glory and wisdom and thanks and honor and power and strength to our God forever and ever! Amen. Revelation 7:9-12

*Lyrics to Thou, O Lord

From a Cave Named AdullahKaren Smith – Christ Community Church Music – so good! Don’t miss it.

Cave Principles, Practices, and Perspectives: Psalms 34, 57, 142 – Bob Stone – Eagle Flight – also really excellent!

Monday Morning Moment – Workplace Culture – Do Things that Don’t Scale

Photo Credit: Medium, Ian Tang

Scalability refers to a company’s ability to increase its production profitably. – Merriam Webster

This is a new concept for me. Isn’t that like growth or profit? It’s like waking up out of a deep sleep and terminology in the workplace has changed. Is scalability the same as reproducibility?

What if profit comes out of something beyond scalability? Or at least is it possible to be successful without changing who you are as a business? These questions pop up for me when I hear the word scalable.

[Hang on, you faithful readers…not a usual topic for me, but what I learned was highly satisfying…hopefully for you, too.]

Sometimes learning about a new concept is enhanced by reinforcing what it is NOT.

Following you will find quotes from three business leaders who talk about the positive nature of things that don’t scale or reverse scale.

Shawn Askinosie is a lawyer turned chocolatier. Then he wrote a book about the journey. Meaningful Work: A Quest to Do Great Business, Find Your Calling, and Feed Your Soul. In a recent blog, Askinosie wrote exquisitely about scale and reverse scale. See what you think?

We write about reverse scale extensively in the book. What is it? It’s a practice of recognizing the value of not scaling…. We’re conditioned by our business culture to believe that unless the idea is big and capable of rapid scale then it has little value. Can we take a step back and reconsider this dogma? Could we assess value even if our idea helps only one person or if it only transforms us? True sustainability lies within the answers to these questions. If more of us answered the call to action on the supposedly “small” ideas then imagine the kind of social problems the world could address.

We tend to think “more” and “bigger” will always be better, that somehow they will allow us to finally breathe easier when we arrive. The problem is that it’s often an illusion because we never really arrive at the place that’s just out of reach. Scale demands that every single person in the chain focus on what’s next and on finding someone to do the thing that’s now ‘below’ them in order to move themselves up. Anything less than that and you will lose the race for scale, because someone else is more focused than you.

Reverse scale could also be called human scale. It is in the smallness of one on one relationships that we find meaning because we’re not insulated from the pain and sorrows of these connections. We tend to lose this when we’re so focused on scale and growth. – Shawn Askinosie

This guy, as you can tell, has no interest in blowing out the roof on profits. He wants to deliver a quality product with the help of a small company of people who he wants genuine relationships with…and he wants margin to focus on his definition of what really matters in life. Cool, huh?

Investor and thought leader Paul Graham is also one who advises entrepreneurs to Do Things That Don’t Scale. The infographic below was inspired by his article. His ideas are almost revolutionary in today’s high-pressure workplaces, yet his thinking is also that of some of the greats, including Steve Jobs , co-founder of Apple, Inc.

Photo Credit: Funders and Founders, Idealog

Paul Graham elaborates (read his whole piece; the following speaks to a couple of components):

The question is ask about an early stage startup is not “is this company taking over the world?” but “how big could this company get if the founders did the right things?” And the right things often seem both laborious and inconsequential at the time.

You should take extraordinary measures not just to acquire users, but also to make them happy…Your first users should feel that signing up with you was one of the best choices they ever made. And you in turn should be racking your brains to think of new ways to delight them.

A lot of startup founders are trained as engineers, and customer service is not part of the training of engineers. You are supposed to build things that are robust and elegant, not be slavishly attentive to individual users like some kind of salesperson.

Delighting customers scales better than you expected.

Recruit users manually and give them an overwhelmingly good experience. The unscalable things you have to do to get started…change the company permanently for the better. If you have to be aggressive about user acquisition when you’re small, you’ll probably still be aggressive when you’re big….and most importantly, if you have to work hard to delight users when you only have a handful of them, you’ll keep doing it when you have a lot.

I am enthralled by the thinking of these men. They have started me thinking about the whole idea of scaling…and also doing the things that don’t scale but still have tremendous value.

Check out the two further articles below which also support the strong foundation, in any size business, of a work culture where people matter first and then the product/service rolls out of that.

Do Things That Don’t ScaleIan Tang

Four Ways to Put Culture First as Your Company Scales – Fond Blog

Infographic: Do Things That Don’t Scale In Startups – Idealog

5 Friday Faves – Harry Potter vs. Lord of the Rings, the Thai Cave Rescue, Pizza Memories, Friends Through Thick & Thin, and Returning the Favor

The weekend is here! My favorite finds of the week are below. Add your favorites in the Comments below:

1) Harry Potter vs. Lord of the Rings – From books to movies, we have a favorite between these two – Harry Potter or Lord of the Rings. They fall in a similar genre of stories about exploits, wizards and wonders. We happen to be Lord of the Rings fans. Nathan Mills of Beyond the Guitar has arranged a mash-up of melodies from both films. All the feels.

For those of us who follow Nathan’s career, he was also featured again this week on the Rising Tide Startups podcast. Check it out here.

2) The Thai Cave Rescue – We all celebrate the Thai Cave Rescue where national and international forces came together to accomplish the impossible. The rescue of 12 boys and their coach, from deep in a mountain cave, trapped by rising waters. Photo Credit: CBS Philly

Engineers, divers, doctors, and so many others turned this story from tragedy to triumph. A miracle, really. Not without loss. A former Thai Navy Seal diver, Saman Kunont, died while they they were setting up oxygen lines for the rescue. His death most assuredly helped those who would later be successful in bringing the boys and their coach to safety.

Did the World Care More About the Boys in the Cave Than Other Kids in Crisis?Malaka Gharib & Marc Silver

3) Pizza Memories The food we enjoy often has memories attached to it. Biscuits and gravy are a comfort food that takes me all the way back to childhood. My mom, on her days off, happily making up homemade biscuits and gravy – patting out the biscuits onto the pan and, while they cooked, standing over the gravy, constantly stirring it into perfection. Just the mention of Tang orange drink takes me back to Red Sea family respites from our crazy Cairo life. We stayed in quite affordable hotels offering the loveliest local food. What looked like orange juice on the breakfast buffet was Tang, and it meant we were away from the big city – with all the nurture of blue sky and fresh sea air.

Pizza memories return us to places and people that continue to be endearing. My years of teaching at Yale University in New Haven, Connecticut, included lunches and suppers out, lingering over the great food of local eateries. New Haven pizza is well-known through the US. The culinary styles of pizza vary from the thin charred crust of New York and Chicago pizza to the cheesy, deep dish Greek pizzas.

My best food memories of New Haven center on an old campus favorite with the unlikely name of Clark’s Dairy (it was also an ice cream shop). Name changed to Clark’s Family Pizza & Restaurant.  There our order was always the same: coffee and the Feta cheese and sausage pizza. Photo Credit: Yelp

Your Guide to the Best Pizza in New Haven – Munchies

Tony and Lucille’s Little Italy Restaurant – Best calzones I’ve ever tasted

Where do your favorite pizza memories take you?

4) Friends Through Thick & Thin – “Don’t forget to crowd your calendar with depression this week”, said no one ever. I was really looking forward to this week…then dark thoughts and their resulting lethargy fell over me like a suffocating wet blanket. I could still manage most of the usual stuff, but the very things that would have lightened my heart required me to get myself there…and it just didn’t happen.

Friendship that endures, over time and trouble, is an amazing gift. People you know will be there, not just for you, but for those you love also, are such a treasure. I hopefully am a better friend because of those who have stuck with me through the years, even when I wasn’t at my best. Friends like this one who missed me…when a no-show.

No judgment. No advice. No rejection. Just care. The note went on to give updates about her family which were a delight to hear/read.

In her bestselling book Kitchen Table Wisdom, Rachel Naomi Remen writes:

“I suspect that the most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention. And especially if it’s given from the heart. When people are talking, there’s no need to do anything but receive them. Just take them in. Listen to what they’re saying. Care about it. Most times caring about it is even more important than understanding it.” – from Therese Borchard’s 8 Ways to Help a Friend or Family Member With Depression

When we struggle and seemingly remove ourselves from others… maybe we do need to be left alone for awhile. Mostly, however, we just need to be invited in, even in our diminished states. Does this resonate?

Keeping Friends When You Have Depression Is a Challenge – Jennifer Smith

What If Everything You Know About Depression Was Wrong? – Now This (Op-Ed)

Six Ways Jesus Fought Depression – John Piper

5 Things Christians Should Know About Depression and Anxiety – Brandon W. Peach

5) Returning the FavorMike Rowe is this funny, larger-than-life TV show host and writer. He currently stars in a web series entitled Returning the Favor. The goal of this production is to discover and showcase the lives of regular folks who are doing good in their neighborhoods. Then Rowe, through various means, surprises this local heroes with some sort of monetary gift and national recognition. I never knew about him or his work until this week, so now, except for the money part, I want to return the favor and recognize the good he does.

Operation Combat Bikesaver

Mike Rowe visits a garage in Indiana to surprise Jason, a former Army engineer who runs a therapeutic bike building program for veterans.

Posted by Returning The Favor on Monday, August 28, 2017

Beauty And The Beets

Another Tuesday, another favor in need of returning. This one, modesty aside, is excellent. Enjoy.

Posted by Mike Rowe on Tuesday, July 10, 2018

These are my five favorite finds. How about you? Anything that energized your week, brought a special kind of joy, or you just found funny? Share it with us.

Have a splendid weekend with those you love or those who could do with a bit of your love.

Bonuses

[First fruits of a summer garden – thanks to Dave.]

We Really Need to Stop Complimenting People on Weight Loss – Abby Langer

Grey’s Anatomy Give Peace a Chance – Derek & Isaac – Season 6, Episode 7 – a great script, on being a surgeon and on being a patient who has already endured terrible suffering but putting his trust in the surgeon:

How to Write With Style: Kurt Vonnegut’s 8 Keys to the Power of the Written Word – Maria Popova

Justice Is a Gospel and Ecclesiastical Issue – Chip M. Anderson

The way we talk to our children becomes their inner voice

Oley Brothers Are New Owners of Richmond’s Westhampton Pastry Shop – Tammie SmithPhoto Credit: Yelp

Worship Wednesday – Undivided – First Call

Photo Credit: Every Day Is Special

I appeal to you, brothers, by the name of our Lord Jesus Christ, that all of you agree, and that there be no divisions among you, but that you be united in the same mind and the same judgment. – 1 Corinthians 1:10

Eager to maintain the unity of the Spirit in the bond of peace. There is one body and one Spirit—just as you were called to the one hope that belongs to your call— one Lord, one faith, one baptism, one God and Father of all, who is over all and through all and in all.Ephesians 4:3-6

But he, knowing their thoughts, said to them, “Every kingdom divided against itself is laid waste, and a divided household falls.” – Luke 11:17

“Always pull from the same end of the rope.” This was the marriage advice given to Nathan and Bekkah by a couple of strangers. An older man and woman came up to Bekkah after one of Nathan’s concerts and just engaged her in conversation. Over the course of their chat, they gave this young couple a jewel of wisdom…not just for marriage but for life…

“Always pull from the same end of the rope.”

We live in a divided world.

Even in the church, the unity God means for us to have with one another is constantly under fire. By our differences, our ambitions, and our passions. How do we link arms when offenses and attitudes and preferences loom large? Sometimes larger, if we are all honest, than our calling in Christ.Photo Credit: Paul Lee, Heartlight

God help us…and He will.

In my regular Bible reading this morning, in Nehemiah 3, God displayed a beautiful picture of unity. Nehemiah, a cupbearer for King Artaxerxes, heard of the distress of the Jews in the broken-down city of Jerusalem. He was personally moved to action on their behalf and asked leave to go help them. He would undertake supervising the great task of the rebuilding of the wall around Jerusalem.

Throughout chapter 3 of Nehemiah, you read the phrases “after him” or “next to them”. Nehemiah recorded name after name of the men stationed one beside the other, doing the work of rebuilding the wall. In Nehemiah 4, when the local authorities felt threatened by the work, they did all they could to demoralize the workmen. Even to the point of inciting fear for their lives. Nehemiah, for the sake of the workers and the work, assigned half of them to shifts repairing the wall and half to stand ready with spears. In fact, even those laboring on the wall would have their weapons at hand. Ready to fight for each other whenever necessary…whenever the alarm is sounded.

“In the place where you hear the sound of the trumpet, rally to us there. Our God will fight for us.” – Nehemiah 4:20

This is unity.

The determination to be one together…as in a part of the whole…as we see in the unity of God in Three (John 17:22). The conviction that division, no matter the worthiness of the reason, robs us of our power and influence Robs God of His glory in His people. The humility and courage to root out division – with our work tools in one hand and our weapons in the other.

“By this all people will know that you are my disciples, if you have love for one another.” – JesusJohn 13:35

In an era sadly in the past, churches would, as needed, call themselves into a solemn assembly. This wasn’t just a share around a campfire, or a “confess fest”. A solemn assembly provides the setting for a deep dealing with sin in the church. Division, unholy and self-serving, can only be rooted out by corporate prayer and repentance.

Each of us can make a difference in the lives of our families, our churches, our cultures by refusing to be divided against each other. If we are willing to walk humbly and biblically with each other.  Working with one hand and holding God’s Word (toward love and against division) with the other. We are rarely given the option, in Scripture, to just walk away. To be repulsed by what we think is wrong; to pull ourselves out of the work and relationships; to just walk away.

[If an enemy threatens…we have God’s instructions as well…and His power fighting for us. However, to just abandon one another, especially to an enemy…and weaken the work and our witness? This is not the answer. Dealing with an enemy that divides us takes great wisdom, faith, and both courage and humility. Pointing our fingers at another is part of the problem, and we all know it if we would open our eyes to it. However, confronting the enemy in wise and Godly ways, may be required of any or all of us at some point in our lives. Remembering also that our enemy is spiritual more than physical.]

When we are having a hard time in this work of being in unity, Dave and I sometimes run through the names of people who give us hope. Those whom we know will always hold the rope for us if we are dangling off the edge of a cliff. Those also for whom we would do the same. It’s an exercise that helps us remember that God calls us to fight for each other…for those most worthy and even those, in our estimation, least worthy… In actuality, we are not the judge of this, God is. It is God who is worthy and He calls us, in His strength, to stand with each other. Alongside each other. Undivided.

Take a moment to savor the singing of this song Undivided by the vocal trio First Call. In this rendition, they are joined by Wayne Watson, Larnelle Harris, and Steve Green – all pioneers in contemporary Christian music.

[I get cold chills every time.]

Worship with me to Undivided by First Call:

We may worship different ways
We may praise Him
And yet spend all of our days
Living life divided

But when we seek Him with open hearts
He removes the walls we built
That keep us apart
We trust Him to unite us

In our hearts, we’re undivided
Worshiping one Savior, one Lord
In our hearts, we’re undivided
Bound by His spirit forevermore
Undivided

It doesn’t matter if we agree
All He asks is that we serve Him faithfully
And love as He first loved us
He made us in His image

And in His eyes, we are all the same
And though out methods they may be different
Jesus is the bond that will remain

In our hearts, we’re undivided
Worshiping one Savior, one Lord
In our hearts, we’re undivided
Bound by His spirit forevermore
Undivided

In our hearts, we’re undivided
Worshiping one Savior, one Lord
In our hearts, we’re undivided
Bound by His spirit forevermore
Undivided*

Put on then, as God’s chosen ones, holy and beloved, compassionate hearts, kindness, humility, meekness, and patience, bearing with one another and, if one has a complaint against another, forgiving each other; as the Lord has forgiven you, so you also must forgive. And above all these put on love, which binds everything together in perfect harmony. And let the peace of Christ rule in your hearts, to which indeed you were called in one body. And be thankful. – Colossians 3:12-15

*Lyrics to Undivided written by Melodie Tunney, 1986

First Call Music

Don’t Give Up – Jon Bloom – Desiring God

Monday Morning Moment – Laughter in the Hallways – Workplace Humor

Photo Credit: Arkadin, Sophie Huss

Michael Kerr makes a living with Humor at Work. His video  “It’s Monday Morning!…I can’t wait to go to work.” is the stuff of wonder. Wasn’t there a time you couldn’t wait to get to work? If never, or especially not today, then you could start with lightening your workday baggage with lightening your heart.

Photo Credit: Awesome at Your Job Podcast

Kerr talks about using three mental tools – 3 R’s – to shake-up your perspective in a happy way:

  1. Reframe – Stress is one person’s take on a stressor. Where the voices in our heads take us isn’t necessarily how the situation will play out in reality. So wisdom is to “practice playing with the voices in our heads”. Reeling in our negative reactions to stress isn’t about stuffing them but about turning them into healthy (and potentially) humorous responses. My husband and I have a couple of mantras – lines from an old Western movie titled Silverado – that we use to lighten a situation:
    “It’s working out real good.” – Danny Glover responding to a question of how he was; bloody, beaten, and unscathed by it, in his resolve to get the bad guys.                                                                   “That ain’t right and I’ve had enough of what ain’t right.” – again, Glover.                                                                                                                     YouTube – Silverado – Film Clip – Ready for Revenge
  2. Reward – Kerr prescribes attaching a reward to something that is stressful. Say if there is a specific type of meeting or a particular colleague that stresses you out. Put a reward in place that you can go to after those meetings/encounters. It doesn’t have to be chocolate. It can be a walk around the building – inside to say hi to encouraging people or outside to just enjoy nature. If you find yourself demoralized by a situation, what can you do to both laugh at yourself and give others the opportunity to do the same? We can take ourselves and our stresses entirely too seriously. Our enjoyment of work and our work itself can both be debilitated if we can’t figure out how to “pull up”. Rewards. What sounds like it would work for you? For your team?
  3. RelaxStress does terrible things to us mentally, physically, and emotionally. Laughter does just the opposite. Sometimes, our focus on spreadsheets, email, and weighty decision-making leaves little room for laughter in our work lives. Who’s responsible for that? We can blame our boss, or the CEO, or whomever. However, we can also just learn to relax – creating space – putting distance between us and what causes our stress. Kerr talks about a Humor First Aid Kit. This could include funny books, workplace humor photo signs to use for selfies etc., props to wear or place on your or your coworkers’ desks, bobbleheads …chocolate. What would you recommend?Photo Credit: AppAdvice

The Power of Workplace Humor – Podcast with Michael Kerr – Awesome at Your Job

Image may contain: text

Photo Credit: Sam Glenn, Facebook

We have all had the occasional forced fun day foisted upon us by C-suite execs – leaders who have diagnosed that way too many employees are silently and loudly giving all indication that morale is low. They are trying so give some grace here. Don’t punish yourself by refusing the free lunch or tshirt. Just come up with your own ideas of what helps you and your team get the joy back.

“It’s Monday morning!! I can’t wait to get to work.” Do it for yourself and for those you care about at work.

Utilizing Humor in the Workplace – Michael Kerr

The Work-Laugh Balance: Why Humor Is Key to Workplace HappinessSophie Huss

YouTube Video – Humor at Work – Andrew Tarvin – TEDx Talk

Photo Credit: Andrew Tarvin, TEDx Talk, YouTube

YouTube Video – The Skill of Humor – Andrew Tarvin – TEDx Talk

YouTube Video – Communications – What Could Possibly Go Wrong?

Workfront and Tripp and Tyler Present: “Email in Real Life” – includes Outtakes

The Four Keys to a Successful Workplace Culture That Drives Business Results Michael Kerr

 

Worship Wednesday – O Praise the Name of the Lord Our God – Hillsong

Photo Credit: Church Front

“God shows his love for us in that while we were still sinners, Christ died for us.” – Romans 5:8

“Sing praises to the Lord, O you his saints, and give thanks to his holy name.” Psalm 30:4

“Give thanks to the LORD for He is good, for His steadfast love endures forever.” – Psalm 136:1

Lost in the moment, it was as if the Heavens opened. We were in a Christian conference surrounded by medical and nursing personnel who want to serve those least served around the world. They would go out as volunteers, leaving their lucrative practices and their comfortable specialties. They would spend several long days in sticky hot makeshift clinics…in obscurity. Tending grateful patients and family members who would never post their experiences to social media. Deep in another world, very different from the US. These will go to serve a needy people and a God who loves that people…and who loves those going.

We were at the mid-point of the conference, reconvening after the supper meal, and a praise team took the stage to gather us together in worship. Maybe this small group of singers and instrumentalists were regulars in a local church. [I missed the introduction.] They did not draw our attention to them (may have been intentional)…and God used them to draw us to Himself.

The “cool factor” of this praise team…and this whole conference actually…was beautifully not the focus.  As we sang, we forgot about those on stage. Just a quiet pointing to God, and the Holy Spirit settled all over the rooms, and especially on our hearts.

Maybe you experience this on a regular basis. It was a sweet reminder of how, even in our best efforts, we can avoid our culture’s trappings of “cool” which add nothing to what God is already about.

Jon Bloom explores this in his article The Cool God Is a Puny God. He warns against bowing to the idol of cool in our worship of God. God just doesn’t do “cool”.

That’s because, in the apt words of the Incredible Hulk in The Avengers, Cool is a “puny god.” Just because Cool is culturally pervasive doesn’t mean it’s big. It just has good marketing.

The true, big God is after our biggest, deepest, widest, longest-lasting joy. That’s why he commands us to “love the Lord your God with all your heart and with all your soul and with all your mind… [and] love your neighbor as yourself” (Matthew 22:37–39). He designed us not to find happiness in how others think of us, but in our loving others; not pursuing others’ admiration but in pursuing others’ good. That’s the joy that God has for us in commands like this:

Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves. Let each of you look not only to his interests, but also to the interests of others.  (Philippians 2:3–4)*

[Sidebar: I mean no offense. Some of you may be completely cool without seeking it – trendsetters, generally just winsome to those around you. If you’re just being yourself…but if you’re trying to be “cool”, that’s a bondage none of us need. Our dilemma is when people measure themselves and each other by the culture’s “coolness” gauge. Jesus just doesn’t fit anywhere on this scale. He is so far beyond anything we might think is cool. Right?]

Worship with me to the Hillsong‘s O Praise the Name of Jesus. That little praise team led us in singing this song…and we forgot them, forgot ourselves, and gathered together around the throne of God:

I cast my mind to Calvary
Where Jesus bled and died for me
I see His wounds, His hands, His feet
My Saviour on that cursed tree

His body bound and drenched in tears
They laid Him down in Joseph’s tomb
The entrance sealed by heavy stone
Messiah still and all alone

O praise the name of the Lord our God
O praise His name forevermore
For endless days we will sing Your praise
Oh Lord, oh Lord our God

And then on the third at break of dawn
The Son of heaven rose again
O trampled death where is your sting?
The angels roar for Christ the King

O praise the name of the Lord our God
O praise His name forevermore
For endless days we will sing Your praise
Oh Lord, oh Lord our God

He shall return in robes of white
The blazing sun shall pierce the night
And I will rise among the saints
My gaze transfixed on Jesus’ face

O praise the name of the Lord our God
O praise His name forever more
For endless days we will sing Your praise
Oh Lord, oh Lord our God
Oh Lord, oh Lord our God
Oh Lord, oh Lord our God**

Postscript: This world lost a man this week who definitely gave no thought to whether he was cool or not. His name is Robert Wink, and he was welcomed Home by His Savior – the One he made much of his whole life. Bob understood that whatever cool was added nothing to the Person of Jesus. Bob was also moved to action by our need for God’s enduring love. A love that is steadfast despite the changing whims of a self-seeking culture.

Bob loved people and he loved Jesus, and he took every opportunity to bring people to the saving knowledge of Jesus.

Obituary – Robert E. “Bob” Wink

The world is diminished without this dear man. May it be true of us that at the end of our days, we chose Jesus over self, in our every endeavor…no matter how uncool that might make us. It doesn’t matter.

Hallelujah!

Song Story – O Praise the Name – Marty Sampson

*The Cool God Is a Puny GodJon Bloom

**Lyrics to O Praise the Name – Songwriters: Dean Ussher, Benjamin Hastings, Marty Sampson

YouTube Video – Hulk vs. Loki – Puny God – The Avengers