Tag Archives: Branding

Monday Morning Moment – the Essence and Ethics of Spin in Our Work, Our Politics, and Our Community

Photo Credit: MaxPixel

When I was in college, many years ago, a statistics course was required in my nursing program at Emory University. It was essentially a non-math course, more on critical thinking. The textbook was Darrell Huff‘s classic How to Lie With Statistics.

If you haven’t read this little book, you should at least track down some of the quotes from it:

“If you can’t prove what you want to prove, demonstrate something else and pretend they are the same thing. In the daze that follows the collision of statistics with the human mind, hardly anyone will notice the difference.”

“Nothing has been falsified—except the impression that it gives.”

“Even if you can’t find a source of demonstrable bias, allow yourself some degree of skepticism about the results as long as there is a possibility of bias somewhere. There always is.” – Darrell Huff

A fairly naive, trusting girl from a small Southern town became a bit more savvy after reading that book. Savvy but not yet skeptical.

The skeptical came and went with the years following.

When we lived overseas, local friends often broached the topic of American politics, a much less threatening topic than talking about their own government. Because I thought I knew our government, I would wax on about the positives of living under such a one. Our friends would smile at the seeming absurdity that our politics were less corrupt than their own.

Then we came home to the US…

I’m learning more and more about spin…or turning a message to the advantage of the one delivering it.

“I would define spin as the shaping of events to make you look better than anybody else. I think it is . . . an art form now and it gets in the way of the truth.”Benjamin Bradlee

Definition of Spin – Richard Nordquist

We’ve been back stateside many years now, and I have come to realize that none of us are immune to using spin to persuade. We can actually become very expert at it, almost without knowing. In fact, to be both honoring and honest, we must be vigilant and guarded regarding spin. In both avoiding its use and not reacting to its use. How might we react? Two negative ways: either becoming morally outraged because it smacks of lying, or by our own slick checkmate spin in return. Neither of these move the conversation or relationship to a healthy place.

The “What you see is what you get” kind of integrity sounds really old-fashioned these days. Not even smart. We are bombarded by messaging that sounds so true, so right (or so wrong it has to be true). We sometimes miss or disbelieve the bias that also exists.

Somewhere between the truth and a lie, there’s “spin.”…You too can spin if you look at data, filter it through your biases, and preach it like gospel. The rationale is that it isn’t really lying, just putting a bias on what is already true. So what’s wrong with it? – Mark S. Putnam

Before you choose to spin yourself into trouble, understand that in the context of ethical communication, you should be clear, truthful, and honest in what comes out of your mouth. Spinning is like any other kind of dishonesty, it’s wrong. It makes good old fashioned lying sound clever and trendy. It can be said that stupid people lie and smart people spin. – Mark S. Putnam

Ethical Communications: Spinning the Truth – Mark S. Putnam

Some authors use very different words to describe spin…

Harry Frankfurt, American philosopher and educator, wrote a book On Bullshit. [He also wrote a followup book On Truth.] I’m not keen on this word, at all, but Frankfurt casts a sympathetic eye on the one compelled to use spin. Any one of us could find ourselves floundering here:
 
Bull**** [Deb’s edit] is unavoidable whenever circumstances require someone to talk without knowing what he is talking about. Thus the production of bull**** is stimulated whenever a person’s obligations or opportunities to speak about some topic are more excessive than his knowledge of the facts that are relevant to that topic. This discrepancy is common in public life, where people are frequently impelled — whether by their own propensities or by the demands of others — to speak extensively about matters of which they are to some degree ignorant.”
“When an honest man speaks, he says only what he believes to be true; and for the liar, it is correspondingly indispensable that he considers his statements to be false. For the bull****ter, however, all these bets are off: he is neither on the side of the true nor on the side of the false. His eye is not on the facts at all, as the eyes of the honest man and of the liar are, except insofar as they may be pertinent to his interest in getting away with what he says. He does not care whether the things he says describe reality correctly. He just picks them out, or makes them up, to suit his purpose.Harry G. Frankfurt, On Bull****
Finally, educator and attorney Kendrick Macdowell wrote a short and insightful piece on spinning versus lying:

There is a difference. And in my view, a critical difference. It is this: lying is cynical and deliberate disregard for the truth; spinning is benign disregard for the truth that never employs false facts.He further speaks of the origin of spinning: misdirection. (“Okay, other than that, Mrs. Lincoln, how was the play?”) Focus attention away from the unpleasantness onto something positive, even preposterously positive — without lying. Or maybe focus on something more negative as misdirection. Macdowell takes the high road on distinguishing spinning and lying (and if you read the rest of his take, you may also). He concludes with: “We’re a better people when we have a nose for spinning and know how to challenge it on the merits.”

Spinning Versus Lying Kendrick Macdowell

Photo Credit: FreeGreatPicture

Unlike spiders who rarely get caught in their own or other spiders’ webs, even the best spinner of deceit can eventually be exposed. Spin happens. Sometimes over the course of a career, when ambition or fear of failure prompts us to color our findings, or message, in a favorable direction. Wisdom for all of us is to recognize spin, and to reckon that we are all vulnerable to its use or misuse. Wisdom is not calling it lying and also not extolling it as smart. Wisdom is to discipline our communications by being tireless students of our community, our company, the market… and then bring as truthful message as we can that has benefit for all involved.

[Have you had the occupational hazard of needing to use spin in a situation? Or have you been more on the receiving end of a spin campaign? Help us learn from your situation by commenting below.]

YouTube Video – Harry G. Frankfurt: On Bull****

CNLP 178: Scott Sauls on Unhealthy Ambition, Envy and Isolation in Leadership – Carey Nieuwhof

YouTube Video – What Is SPIN? What Does SPIN Mean? SPIN Meaning, Definition & Explanation

YouTube Video – The Language of Politics – Stephen Fry’s Planet Word – BBC – Euphemism/Verbal Slipperiness

5 Friday Faves – Common Purpose, Safeguarding Your Marriage, Being Different, Hard Seasons, and Small Beginnings

Happy Friday! Here is my gift to you today – so many glorious finds I’ve tried to compress into 5 Friday Faves.

1) Common Purpose – Every year, Glassdoor, a website that assists employers and potential employees to find each other, posts a Top 50 of Best Places to Work.

Photo Credit: SAP

Glassdoors’ 2017 Best Places to Work

In his LinkedIn article, Barry Sanders talks about one of the characteristics of what makes a “best place to work”. This characteristic is “common purpose”.  He writes:

Common purpose is essential to driving organization-wide adaptability, which is key to succeeding in today’s fast-paced business world. A shared set of values and goals across the organization allows leaders and individual contributors to achieve widespread alignment, manage uncertainty, and guide decisions in times of turmoil and change.

Without establishing common purpose, companies risk a lack of motivation, lower levels of commitment, less loyalty, and decreased alignment amongst their employees—not to mention negative Glassdoor reviews.

Photo Credit: Wikipedia

He also quotes from his CEO General Stanley McChrystal’s bestseller Team of Teams which gives this summary of the importance of common purpose:

“Team members tackling complex environments must all grasp the team’s situation and overarching purpose…Individual SEALs have to monitor the entirety of their operation just as soccer players have to keep track of the entire field, not just their own patch of grass. They must be collectively responsible for the team’s success and understand everything that responsibility entails.”

When you can see the entire field, not just your patch of grass, your organization becomes more effective—and a better place to work. – Barry Sanders

I sure hope senior leaders get this message. Just communicating the purpose is not enough. That “patch of grass” must be given to that soccer player. He must own it and own his part of the entire field. Leaders who genuinely believe in and nurture common purpose cultivate a “best place to work” for their personnel.

15 Things I Learned From Truett Cathy [Founder of Chick-Fil-A]– Paul Sohn

2) Safeguarding Your Marriage – Infidelity or unfaithfulness in our marriage relationships is not just about sexual betrayal. Infidelity can happen when we allow our hearts to become more bonded to someone or something else more than to our own spouses.
Dave Willis defines infidelity as “broken trust or broken loyalty”. He has posted a tremendously helpful article entitled The 9 Forms of Infidelity in Marriage (Hint: 8 of Them Don’t Involve Sex). Willis is a pastor,counselor and founder of Stronger Marriages. Single or married, you will benefit from his article because too often we “fall” into infidelity by letting ourselves be deceived in thinking it’s nothing. Safeguard your relationships!

3) Being Different – Matt Damico has written an excellent piece for Christ-followers. It is The World Needs You to Be Different. If you are reading this and you aren’t keen on the teachings of Jesus, you may already think that Christians are a quirky lot of people. What Damico says in this article is to call us to the rhythms, the routines, the practices of the church that work a peculiarity in us that’s a good thing.

Piano scales make a pianist. Hours behind the wheel make a driver. Weightlifting reps make muscles, and lots of miles make a runner. Routine and repetition aid us in so many ways, yet a lot of us seem allergic to similar habits in our weekly church worship gatherings.

But just as these individual habits do something to us, so it is with our congregational habits: they’re making us into something. God willing, they’re making us the right kind of peculiar.

We’ll bear fruit in this life when our roots are firmly planted in the coming new earth. As C.S. Lewis said, history shows that “the Christians who did most for the present world were just those who thought most of the next.” One of the main ways this happens is through the rhythms and repetitions worked into our weekly gatherings.

So, as your church gathers for worship this weekend, appreciate anew what’s happening, how the strange rituals — the “rhythms of grace,” as Mike Cosper calls them — are making you more faithful and more fruitful. – Matt Damico

Photo Credit: Wikipedia; Wikipedia

[Cliff Jordan, teaching elder at Movement Church, in Richmond, Va. preaches on this very thing for several weeks in a series entitled Grace On Display. Seriously transformative stuff!]

4) Hard Seasons – I’m not going to wax on here about hard seasons – we all know what ours are. I just always want to keep Syrian refugees on my radar so here’s a photo piece that dramatically displays their reality…in a way that has stayed in my mind all week.

Click the Black Background and Switch on Their Reality – Politiken

Photo Credit: Flickr

Then I also wanted to share a piece by Aaron Brown. I know his family. He grew up in Chad where his father was a physician. His reflects on a very difficult time and its oddly positive impact on his life…renewing his hope after the very difficult year of 2016.

The Do-Over Year – Ruminate Magazine – Aaron Brown

5) Small Beginnings – In the Bible, the prophet Zechariah encouraged the people, “Do not despise small beginnings.” They had the huge task of rebuilding the Temple, and Scripture tells us, this great work began in the mundane but extraordinary act of Zerubbabel picking up the plumb line. Any beginning may seem small and inadequate for the grand vision that stretches in front of us. However, we never know when the small explodes into wonder.

Chip and Joanna Gaines (HGTV stars of Fixer Upper) have an incredible story of small beginnings which grew into a huge, phenomenally successful business. They started out flipping houses as a young couple and often had just the cash in their pockets. Now they have their own TV show, a real estate business, home goods store, and “The Silos” – a refurbished commercial venue in Waco, Texas.

HGTV’s Chip and Joanna Gaines Reveal ‘We Were Broke!’ Before Fixer Upper

Photo Credit: Flickr; Flickr

Another example of small beginnings is pastor and author Tim Keller. Just this past week, Keller announced he was stepping down from the senior pastor position of New York City’s Redeemer Presbyterian Church. He pastored there for almost 30 years and it now is a multi-site 5000-member church.  [This is a planned succession and he will be teaching in a seminary.] A friend of mine here in Richmond “knew him when”. Years ago, before his NYC church role he was her pastor, in a small church near here – West Hopewell Presbyterian Church. Small beginnings…

My Tribute to Tim Keller – Scott Sauls

Whether you are examining a small beginning as a Christian or from a different worldview, there is excellent counsel to be had…both in Scripture and in articles (such as those linked below).

Just yesterday I was trying to encourage a young man about what he viewed as a small beginning in his career. Not sure I made sense at all. Then today, my husband emailed me this great article – about the exact same subject.

Don’t you love when you read someone else’s brilliant words that essentially describe the counsel you just gave someone?! Benjamin P. Hardy is way more studied and eloquent than I, so please don’t miss his piece titled The 2 Mental Shifts Every Highly Successful Person Makes.  He talks about:

  • the power of choice (“you stop playing the victim to external circumstances and take responsibility for your life – the private victory“) and
  • the power of context (“In everything you do, there should be collaborative and synergistic elements. Of course, there is work which is your work. However, that work should be embedded within a group of others and toward something much bigger. – the public victory”)

Hardy’s full article is excellent (even includes components of the assist we get from brain plasticity which I wrote about earlier).

6 Personal Branding Rules To Being Popular and Profitable – Patrick Allmond

8 Highly Effective Habits That Helped Make Bill Gates the Richest Man on Earth – Minda Zetlin

50 Ways Happier, Healthier, and More Successful People Live On Their Own Terms – Benjamin P. Hardy

So what are we waiting for? Let’s get up and get on with this amazing life we’ve been given…it’s never too late.

Bonuses (for your listening pleasure)

#TheFighter

Posted by Keith Urban on Thursday, May 12, 2016

Banjo Brothers

9-year-old plays banjo… Just wait til his brothers join in! Courtesy of Sleepy Man

Posted by InspireMore on Sunday, September 18, 2016

12-Year-Old Crushes Sia's "Chandelier"!

This girl's voice gave me CHILLS & her story is even more powerful. Tune in this Sunday 8/7c on NBC, Little Big Shots is back!

Posted by Steve Harvey on Friday, March 3, 2017

Elha from the NBC TV show Little Big Shots

How Elha Nympha Got on ‘Little Big Shots’

Monday Morning Moment – Are You Ready For Your Workday? – Lessons From Cintas

Photo Credit: Food & Beverage Magazine

Next time you head to the restroom, take a look around. Unless it has just been stormed by a tour group that needed more than the usual service, you can get a sense of readiness. Not the readiness of the restroom, but of the person or agency servicing it…and you as a customer. I wrote about this level of customer service once before  here. Why I wrote about clean restrooms then is why it begins my topic today. Clean restrooms demonstrate a sense of pride and caring. We want restrooms to be ready for the workday. How about our own readiness?

Readiness is defined as being fully prepared and willing to execute.
It is not just about being prepared for one’s workday. It’s also a ready-set-go willingness to be on our toes, stepping up, taking the ball, and scanning both the horizon and the lines drawn on our playing field.

When a Cintas truck rolls into the parking lot, I can almost smell the clean linens and uniforms inside. Their branding includes this mantra: Ready for the Workday: A confident image, clean facility and safe workplace start here. Here’s their commercial that I just saw this weekend, It got me thinking about the broad reach of readiness in the workplace.

My husband walks out of the house ahead of me every morning with his computer bag and a thermos of coffee. He has his schedule on his phone and he keeps a journal. He has thought about the day. He is prepared…the willingness to execute then comes into play as he goes out our door and enters his company’s door…and all the rest of the doors of his day. Both are disciplines – the preparedness of readiness and the willingness to execute.

Readiness keeps momentum going and momentum has huge impact on business and workplace excellence.

After watching the Cintas commercial, I went to their website. What a feast for anyone wanting to learn about leadership and a healthy workplace culture. Check out their Code of Conduct and Business Ethics page. Nothing on their agenda about Business Casual – and everything about dressing and performing aims at positive impact, and helping their customers do the same.

The website’s drop-down menu displays a variety of helps and services. Honestly, it’s hard to believe this company is for-profit based on the generous sharing of information for helping others (their customers and competitors) be “ready for the workday”.

I want to close with some of the quotes from the Cintas website – both from their own founder and from writers who speak for and to their own leadership. Enjoy.

Corporate culture is the single most important distinguishing factor between greatness and mediocrity. It is a major reason Cintas is different from our competitors and other companies. It is our ultimate competitive advantage.” Richard T. Farmer, Cintas Founder & Chairman Emeritus

A key to our success has been a culture that encourages meaningful, respectful relationships between the company and our employee-partners and the commitment to always do what’s right. This spirit of teamwork, camaraderie and trust has become our most important competitive advantage and is a cornerstone of the Cintas culture.” – Richard T. Farmer, Cintas Founder & Chairman Emeritus

“Those who rise to senior leadership levels in almost any organization have one critical attribute in common — they’ve embraced soft leadership skills. This includes having the ability to build relationships with the people you work with. There’s never been a leader in this world without people who wanted to follow them — and the first step to getting people to want to support you is to get them to like you. Take the time to get to know the people you work with, and learn what’s important to them.”Karlyn Borysenko

Be transparent. Insincerity and evasion chip away at trust, so whenever you can, be transparent about what’s happening with the business. Of course, there will be confidential data you can’t disclose. Carolyn O’Hara of the Harvard Business Review notes, ‘regularly distributing other information—like financial results, performance metrics, and notes from board meetings—shows that you trust your employees, which in turns helps them have greater faith in you.’”Lee Polevoi

Don’t micromanage or give step-by-step instructions. Instead, provide guardrails while giving [employees] the freedom to find smart and creative solutions.Chuck Leddy

Photo Credit: LinedIn – Cintas

Hope you enter your workplace ready for the day today! The best part of Monday is its own possibility of a new beginning. Of course, that sort of “Monday” can come any day of the week.

On ready!

6 Essential Leadership Skills That Will Advance Your Career – Karlyn Borysenko

Building Trust in the Workplace – What Business Leaders Can Do – Lee Polevoi

Agile Process Management: An Approach For Business Success – Chuck Leddy

16 Things You Should Do at the Start of Every Workday – Jacquelyn Smith, Forbes

6 Tips For Building Momentum  During Change – Sallie Sherman

Why Preparation Is Better Than Planning – Craig Jarrow

Being Ready For Your Workday Feels Great! – Advance Preparation Is the Key to a Successful Day – Craig Jarrow

What Does Casual Dress Really Mean Today? – 6 Wardrobe Tips For Career Success – Lynn Taylor

Monday Morning Moment – Them and Us, How Can That Be? Could Them and Us Become a We?

Blog - Work Culture - delta7Photo Credit: Delta 7

Recently, I was in an odd conversation with a friend from work. The more we talked, the more we sounded like a Dr. Seuss book. It went something like this:

“I don’t know how to be us with them. To be with them is to just be them. We must lose us; us no more will be. There’s no us in them; it’s so strange to me. How can they be them, with no us, you see? To give up us is too hard for me. So I can’t see a way to get to we.”

[Seriously, the conversation went like that…but better.]

Battling the us-them assignation is an ongoing workplace discipline. Even in the happiest, coolest companies, there is still an intentionality to keep work life positive for every employee. That inclusiveness is a hallmark for high morale and low walls (read: no silos).

BLog - Us vs Them - Work Culture - Silos - prolearn academy

Photo Credit: Prolearn-Academy

In a work culture where silos still exist, an us/them mentality can grow as each team or department draws in on itself and ignores or suspects the actions/values of others. It’s not a healthy situation for any of us…whether it’s the executive team insulated from others or the [fill in the blank] team hunkered down in its own mode of trying to survive. The first can be as unaware as the subject of the story “The Emperor’s New Clothes“, the second, well, is just miserable, and growing more so by the pay period.

So much has been written on this problem in the workplace – about that culture where us/them thinking and operations color productivity and morale. I have included several links below describing various recommendations and protocols to restore health to such organizations.

Blog - Work Culture 2Photo Credit: My Turnstone

I’ve always been that person who says, “Why can’t we just all get along?” In reality, we don’t have that situation always, but we can grease the tracks in that direction. Here are my own workplace rules regarding moving us and them to we:

  1. Make a practice of assuming the best of your bosses and colleagues. “Refuse to think ill of others” is my goal…and my accuracy in hitting that goal comes with practice and determination…and grace.
  2. Lean in to those with whom you struggle the most – the “thems” in your worklife. Especially the most powerful ones. Study them. Learn their language. Know them as well as you can. NOT for self-serving reasons, but for the benefit of the work itself. Any motive that only serves your personal situation will only make matters worse… ‘Nuff said.
  3. Refuse to get caught up in us/them complaining. Don’t make a big deal about it, but do your best to turn the conversation toward a positive end, change the subject altogether, or bow out if all else fails. Those negative conversations just bring you and your colleagues down and don’t accomplish anything. A short-lived “misery loves company” satisfaction isn’t worth the fall-out of such conversations.
  4. Bring down the silos, one brick at a time, if necessary. Maybe you aren’t experiencing any us/them anguish, but you know it exists. What can you do, individually and as a work team, to move to “we”? We have lots of work models out there for this. In fact, silos in the workplace are “so 80’s” (whatever that means…I hear it a lot, so I’m using it here). Use some of that meeting time, or talks over coffee, to be creative in how you can work better across teams…how you can learn more from each other…how you can defuse territoriality? If the “them” is management, you initiate dialog on setting work culture values that maximizes product excellence and employee engagement.
  5. Put processes in place – through your culture – to keep silos down. I would love to hear what your situation is and how you are making positive steps to grow/keep a healthy culture. Please comment below.

Sure…there are times we need to process a difficult situation at work with a trusted friend. Yes, us/them scenarios are painful…and wrong, honestly…especially in the workplace where we are meant to have shared goals, working toward the same outcomes. Maybe, the us/them relationships in a company are too distracting and we can’t see any solution (back to the Dr. Seuss-like conversation above). In that case, it’s possible we look outside our company for another situation. However, you take with you a piece of the us/them dilemma. You take you along to the next job. Better to develop muscle memory on how to “be we”, whenever possible, right where we are.

[Sidebar: I’ve written a lot about work culture – too many to mention – but you can search work culture under Blog – Deb Mills and learn as I have about what is possible if we stay engaged in our workplace.]

Blog - Work Place Culture - open.bufferPhoto Credit: Buffer

Overcoming Us vs. Them Challenges

Breaking the “Us and Them” Culture

How to Avoid Us vs. Them – Huffington Post

The 10 Buffer Values and How We Act on Them Every Day

The 4 Elements That Make Great Company Culture

How to Save a Broken Work Culture

From Us and Them to We Participative Organizational Culture

Them and us – How to use Trust as a Competitive Advantage

How CEOs Can End an Us Them Mentality

Us vs. Them – a Simple Recipe to Prevent Strong Society from Forming

Monday Morning Moment – Kindness Over Cleverness – Work Culture Where Employee Satisfaction Impacts Marketing

Blog - Kind over Clever - Jeff Bezos - scoopnestPhoto Credit: Scoopnest

Quite remarkably, I recently came across several articles on kindness, of all things, in the Harvard Business Review. It was thrilling for me to see it commended as a business process in such a prestigious journal. I have loved the idea of kindness since early childhood. It seemed such a reasonable choice in dealing with others, much more pleasing than cleverness. [Now, if I were more clever, then it might have proved a harder choice.]

Although we were not in church as young children, my mom taught us the Disney form of kindness: “If you can’t say something nice, don’t say nothing at all.” – from the film Bambi.

When we, later in my childhood, became involved in a church community, I discovered the great teachings of God about kindness, which further stoked my resolve. Whenever possible, acting in kindness was the right choice…in personal relationships and in the workplace.

These days, in tight-knit tribal leadership and competitive companies, kindness is too often sacrificed for the bottom-line. You can imagine how refreshing it is for me to see that business thinkers and strategists are taking note of the profitability of kindness as a process – both internally (organizational human relations) and externally (marketing). A work culture of strategic, intentional kindness – just think of that!

If you go to Harvard Business Review’s website and search the word kindness, all sorts of articles pop up. I was most intrigued by Bill Taylor’s pieces on “kindness over cleverness”. He is the founder of Fast Company magazine and author of Practically Radical. He tells stories of companies who have been successful in practicing kindness strategically. He is inspired by Jeff Bezos’ experience growing up with a wise grandfather who taught him to choose kindness over cleverness. That story is told by Bezos himself in the TED Talk (linked below).Blog - Kind Over Clever - Jeff Bezzos - nepc.colorado.eduPhoto Credit: National Education Policy Center

Ted Talk Video – Jeff Bezos, Founder of Amazon – Princeton Commencement Address on What Matters More Than Talents – Gifts vs. Choices

If we wanted to take individual (and corporate) kindness up several notches in our workplace and workforce, what would those processes be? What would we have to give up  in order to raise employee satisfaction to such a level that it extends to product excellence and customer service? For leadership, it might be giving up some control and extending a kinder and wiser empowerment, For employees, it might be giving up a timid fatalism and risking a kinder boldness (less of “the great Oz” scenario). I would love to hear what business processes you have in place that celebrate kindness over cleverness. What kind of work culture does your leadership model and cultivate? What can you do yourself, whatever your leadership culture is? See Matt Monge’s article on leading without a title.  [Please share in Comments section below.]

We have a choice, after all.

I hope to write more about this because it is intriguing to me how our own delight in our work and product can pour over into our profitability and success.

For today, I close with some of my favorite quotes from these Harvard Business Review articles:Blog - What Can I Do Right Now - Heres-the-question-Id-q57pgs - larry ferlazzoPhoto Credit: Larry Ferlazzo

“Kindness has a strategic role to play, especially when it comes to winning over customers in an intensely competitive and slowly recovering economy.”Jeffrey F. Rayport

Success today is about so much more than just price, quality, reliability – pure economic value. It is about passion, emotion, identity – sharing your values.”Bill Taylor

Success is not just about marketing differently from other companies…It is also, and perhaps more important, about caring more than other companies — about customers, about colleagues, about how the organization conducts itself in a world with endless opportunities to cut corners and compromise on values…You can’t be special, distinctive, and compelling in the marketplace unless you create something special, distinctive, and compelling in the workplace. How does your brand shape your culture? How does your culture bring your brand to life? – Bill Taylor

What is it about business that makes it so hard to be kind?” I asked at the time. And what kind of businesspeople have we become when small acts of kindness feel so rare? …By all means, encourage your people to embrace technology, get great at business analytics, and otherwise ramp up the efficiency of everything they do. But just make sure all their efficiency doesn’t come at the expense of their humanity. Small gestures can send big signals about who we are, what we care about, and why people should want to affiliate with us. It’s harder (and more important) to be kind than clever.”Bill Taylor

Compassion is a great equalizer. When you approach others with genuine concern for their well-being, your standing in the organizational hierarchy is less of a barrier to a productive conversation…Kindness, in other words, is rarely inappropriate.Allison Rimm

Is Kindness a Strategy? – Jeffrey F. Rayport

Brand Is Culture, Culture is Brand – William C. Taylor

It’s More Important to Be Kind Than Clever – William C. Taylor

Why Is It So Hard to Be Kind? – William C. Taylor

10 Ways You Can Show Leadership Without a Title – Matt Monge – The Mojo Company

To Guide Difficult Conversations, Try Using Compassion – Allison Rimm

Blog - Relationships vs. Resistance - Leadership - Larry FerlazzoPhoto Credit: Larry Ferlazzo