Tag Archives: Consideration

5 Friday Faves – Pursuing Truth, Giving Voice to the Voiceless, Connecting Skill, Biomedical Treatment for Autism, and an Antique Store Experience

Friday has come…and gone. Finishing up this Faves on an early Sunday morning. Summer has wound down. School starts here in a week. Family visits. New babies. Friends back in town. Lots going on. Still…wanted to close the week out with my faves…and you.

1) Pursuing Truth – Deception is a problem of the culture that can become very personal. When something is spoken through public media as if it’s true, or someone we know speaks with confidence and authority, we are tempted to believe it is true…without weighing its validity. This is not always the case…in fact, too often we must sift through motives and spin to get to the meat of the matter.

From the time our children were little, we have tried to teach them how to sort out what is true. In the culture today, celebrities opt out of critical thinking by saying such things as “your truth”.

There is truth. How can it be colored so many individual ways?

I’m very thankful for the opportunity for table talk even today with our adult children. Sitting over dinner discussing faith, politics, and society…along with music, film, babies, and the latest technology.

I’m also grateful for friends who can be worlds apart on some ideologies but are bound together by relationship. They teach me so much. In fact, I have sought out some friendships, in the beginning, for those very differences. These are people whose passion and determination in living their passions. They help me make sure I haven’t pigeon-holed a certain worldview without considering what is winsome about it.

Nothing has changed about my belief in a good God…that deepens as I get older.  He will answer for Himself one day, as He chooses. On what may have confused any of us, in our human frailty, about both His justice and mercy. I will also answer one day about my own grasp of that and how it influenced my dealings with others.

I do believe that God has given us a guide for life in the Scriptures. I don’t understand it all, but I would not be so bold as to throw out some parts while I cling to others. Absolutely sure He can protect His own story through the ages…from getting lost in translation.

Anyway, what do you think about pursuing truth? It doesn’t happen without intentionality. We are being blasted with “someone’s truth” most all the time. Growing weary of pursuing truth would not go well for us.

Pursuing the Truth Requires Modesty About OurselvesMona Charen

Monday Morning Moment – the Essence and Ethics of Spin in Our Work, Our Politics, and Our Community – Deb Mills

2) Giving Voice to the Voiceless – Two friends and I are doing a study together, along with many others online. It is  Arise: a Study on God’s Heart for Justice. Easy to do – very thought-provoking and convicting.Photo Credit: IF Gathering

It’s a six-week look at God’s heart for justice and came at just the right time for me. Some of us are deeply engaged with turning stories of injustice into hope and healing. I am not one of those but so want to be.Photo Credit: IF Gathering

3) Connecting Skill – Benjamin P. Hardy is a writer that I follow. He is an organizational psychologist and writes on motivation and productivity. This past week, his post had an intriguing title: The Most Important Skill for Interacting with People . Definitely worth a read, but I will also tell you what that skill is:

Compassion/Consideration

Photo Credit: Carl Richards, New York Times

“If you treat every person you meet like they are dealing with a serious challenge, you’ll be right more than half the time. If you entreat people with love, kindness, empathy, and discernment, they will appreciate you so much.

You could change someone’s life today. You could potentially save someone’s life today. You could also indirectly change countless other lives through the ripple effects of making just one person feel heard and seen.

Send the text to a friend.

Make that call to a loved one.

Apologize to a co-worker or employee.

Wrote William Shakespeare, ‘They do not love that do not show their love.'”Benjamin P. Hardy

The Most Important Skill for Interacting with People Benjamin P. Hardy

Ask Yourself: What Burdens Is That Other Person Carrying?Carl Richards

4) Biomedical Treatment for Autism – [This is fascinating to me, but I have some idea how hard this could be to read by parents trying to make decisions about what’s right for their child with autism and the rest of their family. So please bear this in mind, while you read.]

During a conversation this week with a young mom who has a child diagnosed with autism (Autism Spectrum Disorder), my concept of food as intervention was rocked. In her determination to rid her child of the ravages of autism, she is following the counsel of a renowned local pediatrician,  Dr. Mary Megson.  Her approach with autistic children includes intensive testing of biological factors and then applying biomedical measures as appropriate for each child’s findings.

I’m not going into the specifics, but my friend has changed up her child’s diet and has also added a long list of supplements each day. Who would even imagine that giving cod liver oil to a child would have impact on autism? I know her sweet child and the changes I’ve seen just in the last few months are remarkable. The video below captures what another mom did for her son and the difference it made. [Don’t be overwhelmed by all the interventions…every family must decide for themselves what they can believe and manage/afford in the care of their child with autism.]

From my friend’s experience and my wonder at this strange disorder, this type intervention is definitely something to consider…for a season, for the sake of a child. There are just so many diets out there, so I can’t imagine how parents make their decisions. Hopefully the benefits outweigh what can be very isolating and divisive between people who care about each other.

Changes in Attitudes, Changes in Latitudes – Ronald E. – one father’s story

5) An Antique Store Experience – This week I was home visiting my family in Georgia. My sister-in-law is an amazing crafts-person – taking dreary scuffed-up (albeit much loved by someone in the past) old furniture and bringing them to life again. She knows all the best antique shops where others do the same sorts of re-purposing and “up-cycling”.

[Someone took a tv cabinet and made it into a beautiful display piece. Do you see the doors of the cabinet were made into the shelving? And how about an artsy chandelier made from bed springs?!]

[Chenille takes me back to childhood before our comfy modern fabrics…when chenille was the softest bed cover to wrap up in.]

RVA Antiques – a Happy Place – Deb Mills

Saturday Short – Sweet Plans for a Day in River City – #RVA – to Celebrate That Lovely in Your Life – Deb Mills

That’s a wrap on this week’s favorite finds. Please favor us with some of yours in the Comments section below. Have a splendid end-of-summer weekend. Be gentle with yourself and with those you meet…you just never know what it will mean.

Bonuses:

Beyond the Guitar – “I’m in a Video Game” – Nathan Mills

YouTube Video – The Chosen – This Movie Changed the Way I Feel About Christmas – The Shepherd Pilot Episode – Don’t miss the ending.

Quote:

Unhinged. My choice word to describe how I’ve felt all week culminating in a Friday to which I awoke with my eyes being super swollen. I’m wearing an outfit I’m 99% sure I already wore this week (hey, I blame it on being European for a short season & go ahead and judge me as though you’ve never done the same). I’ve slept horribly all week because of worry and stress waking up around 4.

I decided I was going to redeem Friday, eat a croissant, have good coffee, and read a book. Please note the weird lighting and spilled coffee in the background. Because this is actually my life.

The book I’m reading is about a surgeon who during WW2 lived in China and served the Lord and the people there until his premature death. A friend asked me where and why I find books like this and suggested I read something lighter (sometimes I do). This morning it hit me that I know the answer why.

Gravity.

The gravity of a life lived before the Lord in a selfless, sacrificial way calls into reckoning my frivolity and selfishness. I need gravity because far too often I am unhinged and need to be reminded that who I am in Christ, swollen eyes/outfit/sleepless soul/etc., is enough because it doesn’t depend on me. God takes my unhinged-ness and allows me to cast my burdens on him.

And I’m working on it. Praise God. – Taryn Blocker, with permission

3 Ways Senior Leaders Create a Toxic CultureRon Carucci

The Dangers of Distracted ParentsErika Kristakis

Photo Credit: Housekeeping 101, Facebook

Photo Credit: Marianne Wink, Facebook

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service

Blog - Horst SchulzePhoto Credit: Arnezzy.tumblr.com

Just the expression “5-Star Hotels” summons delicious images of ocean views and chic, comfortable rooms and all those tiny touches to insure your return. Though never a guest in such a hotel, I have enjoyed 4-star treatment, and I have been a customer of Chick-fil-A  and Southwest Airlines. All through our days, we are administering and receiving some sort of customer service.

A couple of weeks ago, I had the privilege of learning about customer service from Horst Schulze, a world-renowned leader in the field of luxury hotels. He gained his wisdom and expertise, up through the ranks, and his counsel is applicable to any peopled workplace or organization. Schulze puts caring at the foundation for world class excellence – not just caring about the customer or client (albeit extremely important) but caring for all people (the employees and all who interface with each other in his industry).

Mr. Schulze talks about the service process as three parts: delivering an excellent product (without defect), in a timely manner, with genuine caring. Genuine caring. Not silly over-friendliness, or with casual sloppiness. Genuinely caring for the customer’s personage, time, and purpose for that interaction.

Since his presentation, I have intentionally looked at service very differently. Whether we’re talking about a small business or a large franchise, a school or university, or even such a thing as a church connection team. We can enhance customer satisfaction and loyalty by intentionally and comprehensively setting our culture.

Mr. Schulze is people-oriented – with his employees, vendors, and customers. He manages this in his hiring and training practices and through a vigilant daily (industry-wide) practice of his canon of customer service standards* (definitely worth a read- click on the link below to read the 24 standards). As I listened to him speak, his whole demeanor was that of one who joyfully delights in excellence and bringing it to bear in improving the lives of those around him.

No matter how well we think we’re doing in providing services or responding to the needs of our clients/customers, we would do well to look at the practices of such businesses as the Capella Hotel Group, Chick-fil-A, and Southwest Airlines. You will see this common thread of caring in their philosophies, culture, and standards.

“I dreamed of hotels where every employee comes to work not just to work but to create excellence, where every employee is committed, and where it’s not about creating rules but about every customer being taken care of the way they want to be taken care of.” – Horst Schulze**

“Focus on creating an organization of excellence and have processes where you can transfer excellence. That starts by finding out what is excellent in the eyes of the customer – what the guest really wants from us – based not just on what they said they wanted but what they were really thinking.” – Horst Schulze**

“It’s my responsibility to set standards. I have no right to accept mediocrity or limitation. If you don’t point out flaws, mediocrity will set in. It’s my business to do what is right and not make excuses for mediocrity. I agonize when I make a decision that it is good for all concerned; if it’s not, I don’t do it.” – Horst Schulze**

[Leading by Culture] “Southwest was the first to create a position entitled “Vice President of Customers.” For many years Colleen Barrett held the position. She understood that Customers always come first, and that in order to have a Customer service mindset you cannot separate the importance of the internal Customer (Employees) from the external Customers (passengers). If the internal Customer is happy, it will naturally flow to the external Customer in the form of good service.” – Lessons in Loyalty, Ian BrooksBlog - Southwest Airlines - Customer Service Culture - leapq.orgPhoto Credit: leapQ.org

 “Every life has a story, and often our customers and our employees, need a little grace and a little space when you deal with them because they are either experiencing a problem, just finished having a problem, or are about to have one. The word ‘restaurant’ means place of restoration. We think of Chick-fil-A as an oasis where people can be restored.  We’re all people with a lot of emotional things going on that don’t necessarily show on the surface, so we try to offer amenities and kindness that minister to the heart.” – Dan Cathy, President, Chick-fil-A***

Blog - Customer Service - Chick-fil-APhoto Credit: jyontheroad.blogspot.com

“Forty years ago, exceptional was a glass elevator in the lobby; then it became real paintings and fine marble and so on. Now it’s coming back to doing what the individual guest really wants: personalized and individualized service geared not to the market, but to the individual. True luxury today is about responding to each individual guest.” – Horst Schulze**

*Capella Hotel Group’s Canon service standards conceived by chairman and founder Horst Schulze

**Defining Luxury – LEADERS Interview with Horst Schulze

YouTube Video – Horst Schulze- Presentation on Customer Service

Global Leadership Summit – 6 Take-Aways from Day 2 of #GLS15

Summaries on All Speakers of Global Leadership Summit 2015 by David M. Arnold

Notes from the GLS15 – Creating World Cass Service – Horst Schulze

****A Lesson in Customer Service from Chick-fil-A President Dan Cathy

The Chick-fil-A Difference: Why Customer Lingo Matters

Thank you. My pleasure.

What You Can Learn from Southwest Airlines’ Culture

***Lessons in Loyalty: How Southwest Airlines Does It – An Insider’s Point of View

Southwest Airlines – the Airlines with Heart – and One Heart I Know Well