Tag Archives: Disruption

Monday Morning Moment – Doing What It Takes for Positive Impact

Photo Credit: Wikimedia Commons

When we institute change, any change, there is a ripple effect. We have impact on those absorbing the change. Making and executing a decision can be quite satisfying, but impact is a whole other thing. No matter how necessary, innovative or even brilliant we think the change is, the outcome and impact may be less than we had hoped. Part of the change must take into consideration those most affected by it…Input in anticipation of change is key to positive impact.

We don’t want to use a new invention until we understand it. That doesn’t mean we need to understand how it functions. However, we need to grasp what it can do and what it can give us. Rachel Botsman

What happens when a new business process is introduced as a done deal? What happens when your job is to translate it to your team in such a way that there is buy-in, ownership and adoption? Hopefully, you are thrilled with the possibilities it presents. But…what if you’re not. What if you are moved t to wonder how it will alter your work team’s relationships and responsibilities…?

The “what if” questions lead middle managers or team leaders to “if only” assessments. If only our team could have spoken into this…a much better outcome and more positive impact could follow… without the disruption and chaos you know will come… unnecessarily.

We must be careful, as decision-makers to avoid the default of being task and development oriented to the point that we lose sight of the people impacted. It’s not just “get ‘er done”; it’s also “get ’em won”.

Leadership has its rewards in delivering on bottom line and fulfilling the expectations of shareholders. Where we struggle sometimes is moving too quickly in identifying a problem and developing a solution. Occasionally even publishing our solution cold to our department heads or work teams. They do not always meet our hard work and great solutions with enthusiasm…not because our teammates are ungrateful or clueless. No, in fact, they may have had their finger on the very pulse of those same  problems, working out solutions together but not to the point of finished product. We, as leaders, can swoop in like the cavalry, communicating that we alone can “fix the problem”. No need for input here, right? Wrong…sadly wrong.

Before putting in motion a sweeping new initiative, we can hope for maximum impact. Maximum positive impact.

How? If we are willing to do the extra work of gleaning from teams, we can build trust and an openness to adopt change. It’s a win-win.

The Three Steps of Building Trust In New Ideas and BusinessesRachel Botsman

Kathy Caprino, a career coach and leadership developer, wrote an excellent piece on having genuinely positive impact.

9 core behaviors of people who positively impact the world:

  1. They dedicate themselves to what gives their life meaning and purpose.
  2. They commit to continually bettering themselves.
  3. They engage with people in open, mutually-beneficial ways.
  4. They invest time and energy not in what is, but what can be.
  5. They embrace critique.
  6. They spread what they know. [No gatekeepers or bottlenecks here.]
  7. They uplift others as they ascend.
  8. They view the journey as the goal.
  9. They use their power and influence well.Kathy Caprino

[Caprino goes into much more depth in her article. Don’t miss it.]

Just a word on disruption. It, of course, can be a good thing. The thing for us all to remember about disruption, especially in the workplace, is that it is never recreational, especially to those whose positions or purposes are being disrupted. As Rachel Botsman demonstrates in the image below…when change is initiated, we may see one of at least three reactions. When we build trust and demonstrate valuing of those most affected by the change, positive impact can be that sought-after outcome of our endeavors.Photo Credit: Wikimedia Commons

It’s worth the work – and we are better leaders for doing it.

Thoughts?

When Disruption in the Workplace Turns to Dysfunction – Annemaria Duran

The Four Fundamentals of Successful Teams

YouTube Video – Time to Brave Up – Kathy Caprino – TEDx Talk

Monday Morning Moment – Empathy – Key to Creativity and Innovation – What?!

Photo Credit: Andy Orin, Lifehacker

Empathy is no soft skill. In fact, it can be a rare commodity in today’s workplace where we are competing for jobs, customers, time with the boss…pushing for that edge which makes us stand out over the guy down the hall.

We have seen empathy in corporate culture. Amazon immediately comes to mind, as does Apple. These companies have studied the wants and needs of their customers and they have put that research into play in their service and products. Customer loyalty is a huge outcome of feeling understood and valued.

Empathy and sympathy are two very different human experiences and expressions. To sum up the differences between the most commonly used meanings of these two terms: sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters, while empathy is putting yourself in the shoes of another. [read more at Dictionary.com]

Our neighborhood is in the middle of a huge engineering project being done by our local electric company. The wires are being put underground thereby keeping our service from being interrupted by windstorms. Various technicians and contractors have come to each of our front doors to let us know, courteously and apologetically, what disruptions must happen to eventually provide this service. The sub-contractors, moving throughout the neighborhood, have worked quickly and quietly, keeping disturbance at a minimum. Their work will all be completed soon with 1) only what disruption was absolutely necessary and 2) with a high expression of empathy for their presence on our streets and in our yards.

Disruption devoid of empathy is no business process anyone wants in their workplace…no matter what the outcome or benefit. Unfortunately, when it happens (and it does), we put up with it for what comes out of it, and because we have no other choice… If we are not careful our own empathy for one another suffers. Mark that.

Photo Credit: Lifehacker

For years, the word and process of empathy had become so common, it became almost without meaning. Something just ordinary. Nothing special. Now, it’s rising in favor again…probably, seriously, because of how competitive businesses have become. Too often, we err in business with putting innovation and technology as goals and standards without considering the customer or colleague. Decision-making proceeding ahead of information-gathering and analyzing impact on those most affected is not the way up.

Marla Gottschalk says it well in her piece Disrupting Organizations With Empathy, Forward thinking organizations hold great empathy for their potential customers. They design products that not only appeal to our emotions and senses, but address the problems we wrestle with in our daily lives. In each product, process or service — there is a little of us represented.

As long as we have empathy, I believe we’ll have innovation.

The same truth applies to the developing frameworks that support our employees. With empathy, we can achieve significant advances not only the way we work, but how we ultimately feel about our work lives. Whether we are considering leadership (See how empathy affects perceived leadership here), feedback, career development or work spaces — empathy matters.

Viewing work life from another’s perspective, can reap powerful results. We need to follow behind our employees and support their journey...Measuring our workplace problems is simply not enough to encourage healthy workplaces.” – Marla Gottschalk

Photo Credit: Brian Solis

I watched an episode of Chase Jarvis Live where Jarvis interviews Brian Solis – author of What’s the Future of Business: Changing the Way Businesses Create Experiences and X: The Experience When Business Meets Design. Brian Solis is one incredibly smart individual, and what captivated me the most in that 45-minute interview? What he said about empathy: “What do you want somebody to feel after they’re done with you in every moment of truth?…Who am I really trying to reach? What’s a day in the life of their world? What could I do to have an impact in their world?…What does a relationship really mean? When you see the world outside [from their side], then you see the role you’re going to play…Empathy unlocks a whole new level of perspective…It’s not good enough to be good enough…or the best. You have to now understand the impact you want to have and the role you want to play in someone’s life and then who that person is and design for that. It’s so inspiring.” – Brian Solis

Marcel Schwantes lists empathy is one of the 10 leadership habits found in the world’s best leaders. Empathy is a discipline. It is hard skill that every leader and every person equipping themselves to lead must see and seek as valuable to leading well. Otherwise, the lack of empathy will eventually have a pervasive effect on the workplace and the service and product. Don’t let this happen to you or your team.

Finally, I want to close on a much-loved classic TV show episode. It is Star Trek, The Original Series. This episode is titled The Empath.Blog - EmpathyPhoto Credit: tos.trekcore.com

In the YouTube video of one of the episode’s scenes, Captain Kirk, Dr. McCoy and Spock are in captivity. The humanoid woman Gem is with them. She is unable to speak but has extraordinary empathic powers. She can feel the pain of another and take it into herself, thereby healing the other person, at a cost to herself. She is also learning from these three what genuine care and self-sacrifice are.

YouTube Video – “Empath” Episode – Star Trek – The Original Series

The Empath Episode – Plot summary, quotes, & other Trekkie details via Memory Alpha

Not the sort of topic we often toss around in our conference rooms or strategy meetings. Still…if we want to offer the best and be the best in our organizations, the lessons are clear…as are the warnings.

Empathy is Actually a Choice – Daryl Cameron, Michael Inzlicht, and William A. Cunningham

Why Genuine Empathy is Good For Business – Jeff Booth

The Importance of Empathy in Everyday Life – Video – Andy Orin

The Key to Creativity and Innovation is Empathy – Brian Solis [Video from CreativeLive – Chase Jarvis Live]

YouTube Video – Brené Brown on Empathy

These 10 Leadership Habits Have Been Found in the World’s Best Leaders – Marcel Schwantes

The Invention of Empathy: Rilke, Rodin, and the Art of “Inseeing” – Maria Popova