Tag Archives: leadership

Friday Faves – Leadership, Storytelling, Crowd-sourcing, and Clarity

Straight forward into the weekend! Here are my four favorite finds of the week. I usually post five but this has been several days of computer and internet snafus…so we’ll stick with these four today. Thanks for taking the time to scan them, and please comment below on your finds for the week.

1) Leadership – Bookmark this week’s blog by Brian Dodd on Leadership. Dodd has been live blogging the various speakers at the Rethink Leadership Conference. His quotes from some of these talks are incredibly helpful…making it like we got to be in the audience. There were several great leadership speakers at Rethink. I’ve included Dodd’s notes on three and a link to a fourth.Photo Credit: MaxPixel

  • Carey Nieuwhof’s Opening Thoughts on Leadership: The reason vision falls flat is you don’t have a strategy. Clear strategy provokes deep fear. Ambiguity never provokes fear. Clarity does. Strategy is the execution of your mission and vision. Strategy becomes divisive because it is clear. The last 10% of the change is hardest. The clearer you are on your strategy, the simpler it is, the more it is written down, the easier it is. It’s easy to change something someone else built. It’s much more difficult to change something you built. The temptation to strategize once is very strong and the direct path to irrelevance.
  • Jeff Henderson on Keeping the Main Thing the Main ThingInsideritis – a malady afflicting the vision of an organization resulting in focusing on insiders over outsiders. The role of a leader is raising people to run the business and you be out in the community bringing in new customers. Vision leaks. And so does inspiration. What are we here for? This is a vision inventory question. 4 Rhythms – What do you meet about? What do you talk about? What do you see? What do you celebrate? Everybody likes getting their Instagram photo liked. It reinforces behavior. 999% of Instagram photos from churches are about what’s happening in the church. We need to be about what’s happening in the community. Celebration is something leaders can overlook. One of the best things you can do as a leader is write three Thank You notes a day.
  • Dan Reiland on Essential Elements to Lead Your Staff Well: 5 Categories Of Hiring – Culture. Selection. Development. Performance. Teamwork. Culture is who you are, what you value, and how do you get things done. Culture determines how you see staff. How you see staff determines how you treat staff. Lead with vision, not job descriptions. Trust is the foundation of empowerment. Micromanagement and control kills trust.  What you get people with is how you keep them. When you can’t recruit with vision you have to buy them. Never lower your standards. It’s better to go without than hire the wrong person. You’re not hiring an administrative assistant to make your life easier. You’re hiring an administrative assistant to make you more productive. Chemistry wins the day. Assume competence. Identify competence before the conversation gets serious. Embrace the 2X Factor. Pour twice as much in as you expect out. You do this because you care. You can’t develop people well if you don’t care. Not everybody cares. You can’t fake caring. The secret to being a great coach – Pay Attention. Champion progress, not performance. Don’t apologize for accountability. You have created or allowed your current circumstances. Trust is the core, the epicenter, the bedrock of teamwork.
  • Carey Nieuwhof’s  Closing Thoughts on Pastors and Cynicism: I was the guy who sent people to counseling.  I didn’t get counseling. Cynicism doesn’t happen because you don’t care.  It starts because you did. Cynicism starts because you know too much. Cynicism is a choice.  Life actually doesn’t make you cynical.  You make you cynical. The antidote to cynicism – Cynicism melts under the relentless hope of the Gospel. The best antidote to cynicism is curiosity.  The cynical is never curious.  The curious are never cynical. Curiosity is a discipline.  You can learn it.

37 Leadership Quotes from Les McKeown – Predictable Success – From the Rethink Conference – Brian Dodd on Leadership

2) Storytelling – Don’t you love a good story? Part of the magnificence of a story is its delivery. All Y’All is a podcast out of Louisiana. If any of you are from the South and have transplanted your lives elsewhere, this is a place, you can rest your ears on your mother tongue.  I discovered a sweet-with-Southern-drawl episode on referral of a friend. The guest storyteller was Amy Lynn Treme, a preschool teacher from Shreveport, Louisiana. Her story about a pet store job and supervising a field trip with exotic pets, including a large snake named Monty, is hilarious! Listen here.Photo Credit: All Y’All

3) CrowdsourcingCrowdsourcing or crowdfunding is a growing process we use today to gather financial support, services or solutions, via the internet, from multiple individuals or groups.

Photo Credit: Startup Daily

We are familiar with GoFundMe and KickStarter, but there are many other platforms, depending on the situation or need. Wikipedia is a much-used and much-beloved crowdsourced venture. My favorite charity is Baptist Global Response; it receives some of its support via crowdsourcing. This avenue of support can benefit non-profits, individuals in crisis, entrepreneurs, start-ups, and artists.

In another era, the great patrons of music supported the composers of their day – musicians like Mozart, Beethoven, and Haydn among others. We still listen to their brilliant music today, and we have their patrons to thank also. Creative work takes time, but rarely is that work itself rewarded until the album is produced, for instance, and concerts are performed. What if we, the general public, had a voice in which artists we wanted to support, besides just buying albums or concert tickets? Patreon is a crowdsourcing vehicle for artists and the crowds who would support them if they knew there was a way.

I watched a TED Talk this week on crowdsourcing by singer Amanda Palmer. The talk was The Art of Asking. Amanda Palmer lives a very free life and uses language and attitude in her music that is pretty much in-your-face. That’s very appealing for many. For me, her TED Talk was real and winsome and a great testament to crowd-sourcing…that taking your idea, your vision, your gift to the people and letting them be part of growing it.

I do have an artist like that in my life…a gifted musician who is both building his craft and trying to make a living at the same time. Nathan Mills of Beyond the Guitar. He has “a crowd” who partner with him in various ways – video production, sound, tech support, social media and messaging, startup advice, and financial investment.

Crowdsourcing isn’t charity. It’s partnership.

None of us can play classical guitar or arrange music like Nathan…none of us in Nathan’s “crowd”. Yet, we get to be a part of his vision and his music. I delight in the rewards of patronage.

4) Clarity – Here’s to clarity…and to those people in our lives who help us navigate through the murkiness of some relationships and situations in life. I experienced some life-defining clarity this past week and wrote about it already here.

Photo Credit: Jon Wiley, Flickr

Clarity is that enlightening aha or “got it” moment when you see that you were right…or wrong…and the relief of it, just the knowing, is electric. No longer entangled by “What is going on here?” or “Am I crazy?” Clarity comes with a path forward, because once you really where you are and the truth of that situation or relationship, you can advance. I didn’t say leave the relationship or bail out of the situation but move forward. There is a big difference there. When confusion and dis-ease clouds our thinking about something, we just want out. It’s uncomfortable. Clarity empowers and emboldens us to act with intentionality and even compassion.

Because of the aforementioned computer/internet woes (where I also need clarity as to what is the problem), I’ll close here. Maybe in the comment section we can talk about clarity. I’ll blog on it again sometime because it’s huge…not for escaping the murk and mire we may find ourselves in sometimes, but to forge a way through.

Have a great weekend out there!

 

Monday Morning Moment – Servant Leadership – Trending Forward

Photo Credit: Tri Pham, FLickr

The servant-leader is servant first.

It begins with the natural feeling that one wants to serve. Then
conscious choice brings one to aspire to lead. The best test is: do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?Robert K. Greenleaf
“…more likely themselves to become leaders” – Isn’t that how you thought Greenleaf would end that sentence? I read it that way. We don’t naturally think of aspiring to serve – “moving up the ranks” to better position ourselves to serve.
Why write about servant leadership?
So much has been and continues to be written about servant leadership. The terms change and trend a bit differently over time. Of late, relational leadership has gained in popularity. This type of leadership is defined as “as a relational process of people together attempting to accomplish change or make a difference to benefit the common good.”
I love that concept and style of leading, but servant leadership goes even farther. Relational leaders can focus on their particular team or tribe, in a mentoring, collaborative role…for the good of those leaders and the organization and client base. Servant leaders aspire to a wide reach. Not just leader to leader, but to permeate the whole of the organization with an ethic that everyone, at every level, matters. This is a huge aspiration but the gains are huge as well.

Marcel Schwantes, founder of Leadership from the Core, has written a piece on the 10 Leadership Habits Found in the World’s Best Leaders. These ten habits are derived by Larry Spears from the Robert Greenleaf‘s pioneer work in servant leadership. Read the article for Schwantes full commentary, but the 10 habits follow:

  • Listening
  • Empathy
  • Healing
  • Awareness
  • Persuasion
  • Conceptualization
  • Foresight
  • Stewardship
  • Commitment to the Growth of People
  • Building Community

Another list of qualities to consider is posted by business leader Skip Prichard‘s 9 Qualities of the Servant Leader. Both Prichard’s list below and Schwantes’ list above are excellent markers for your own leadership:

  • Values diverse opinions
  • Cultivates a culture of trust
  • Develops other leaders
  • Helps people with life issues
  • Encourages
  • Sells instead of tells
  • Thinks you, not me
  • Thinks long-term
  • Acts with humility

Finish the whole of his article here (and don’t miss the comments – fascinating).

Photo Credit: Virginia Guard Public Affairs, Flickr

Marcel Schwantes has also written 10 Compelling Reasons Servant Leadership May Be the Best, Says Science. In this piece Schwantes tackles the misconceptions about servant leadership as well as the many reasons why it’s the best form of leadership. I personally love this article because the evidence of the kind of company that prospers under servant leadership is undeniable. We know these organizations by their service – like Chick-Fil-A, Southwest Airlines, Home Depot, Ritz Carlton, FedEx, UPS, U.S. Marine Corps, and many others. Very persuasive.

Finally, I’d like to share General Stanley McChrystal‘s view of leading “like gardeners”. My husband is a gardener. Even after a long, tiring day at his regular job, he puts in the time necessary to tend the plants he’s growing. Bent over, on his knees sometimes, doing the work of nurturing them to reach their maximum fruitfulness.

“Regular visits by good gardeners are not pro forma gestures of concern—they leave the crop stronger. So it is with leaders.”

Employees and customers know the experience (or lack thereof) of the leader who truly attends to their needs. No drive-by visits here. No sprinkling of some corporate fairy-dust just by the sheer presence of the leader in the room, or the building, or on podcast/commercial.

McChrystal warns against the leader who becomes too important to personally serve his personnel or customers.

“I would tell my staff about the “dinosaur’s tail”: As a leader grows more senior, his bulk and tail become huge, but like the brontosaurus, his brain remains modestly small. When plans are changed and the huge beast turns, its tail often thoughtlessly knocks over people and things. That the destruction was unintentional doesn’t make it any better.”

Always in thinking of leadership, we are tempted to look to our own leaders…to measure them by the scale of excellence (seen above). The servant leader is servant first. Don’t get muddled up by checking off what your leader is not. Serve that leader, as you serve other personnel and customers. Serve. Serve by leading. Lead by serving.
“Servant-leadership is more than a concept, it is a fact. Any great leader, by which I also mean an ethical leader of any group, will see herself or himself as a servant of that group and will act accordingly.”
[Please don’t miss the links below…especially those not mentioned in this blog. Also please share examples (in Comments section below) of servant leadership you have experienced…or your own personal journey in becoming a servant leader.]
Journey strong. Serve long.

YouTube Video – Servant Leadership – Leadership From the Core – Marcel Schwantes

10 Compelling Reasons Servant Leadership May Be the Best, Says Science – Marcel Schwantes

9 Qualities of the Servant Leader – Skip Prichard

The Understanding and Practice of Servant-Leadership – Larry C. Spears

General Stanley McChrystal: We Should All Lead Like Gardeners

Glassdoor’s 2017 Best Places to Work Rankings: The Importance of Common Purpose – Barry Sanders

Monday Morning Moment – True Humility in Leadership – So Not Cliché – Deb Mills

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – With Matt Monge – Deb Mills

Larry C. Spears and Robert K. Greenleaf

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service – Deb Mills

Monday Morning Moment – 3 Quick Reads on Leadership – to Help You Stay the Course, Not Be a Jerk, While Being Innovative – Deb Mills

Happily Ever After – What Makes Relationships Work – Poster – Frank Sonnenberg

Jesus and Holy Week – Tuesday, Day 3 – A Long Day Teaching & Countering Religious Opposition

Blog - Holy Week - The Olivet DiscoursePhoto Credit – slidesharecdn.com

[Adapted from the Archives]

When He [Jesus] entered the temple, the chief priests and the elders of the people came to Him while He was teaching, and said, “By what authority are You doing these things, and who gave You this authority?”Matthew 21:23

On this long day, Jesus would demonstrate in one situation after another that he spoke and acted with the authority of God Himself. The barren fig tree cursed by Jesus the day before had indeed withered and died. The disciples saw it themselves that morning as they walked again from Bethany to Jerusalem. Jesus spoke to them of faith, which they would need all the more in the days ahead.

Again in Jerusalem, in the Temple and on the busy streets during Passover, Jesus was confronted by the religious leaders. They were determined to trap him in some sort of blasphemous teaching or interpretation of the law. It would not happen, yet they were set on his destruction one way or another.

In an attempt to test Jesus’ understanding of the law, a legal advisor to the Pharisees asked Jesus what was the greatest commandment in the law. The Pharisees emphasized strict adherence to the laws of the Torah, all 613 of them! I don’t think they were prepared for Jesus’ response:

Jesus answered, “The foremost is, ‘Hear, O Israel! The Lord our God is One Lord; and you shall love the Lord your God with all your heart, and with all your soul, and with all your mind, and with all your strength.’ The second is this, ‘You shall love your neighbor as yourself.’ There is no other commandment greater than these.” –   Mark 12:29-31

Two commands: 1) Love God with your whole being; 2) Love your neighbor as yourself. Some might say that a third is presumed in that you must love yourself in a right and wholesome way in order to truly love others. Jesus’ love for the Father and his love for all people were in perfect unity. Loving God, with all we are, gives us perspective and capacity to love those around us, whomever they are, as we have experienced love ourselves, from the God we love.

The Pharisees, Sadducees, and other Jewish leaders grew more angry at Jesus and were vexed as to how to destroy his popularity and influence with the masses of Jews loyal to him. All their trickery that day failed. Jesus was not intimidated by them, and in fact, spoke some of his strongest words against them while teaching that day. His 8 “woe to you” pronouncements against the Pharisees are listed at bottom of this page. When I read them, the song from the original Godspell film comes to mind as the Jesus character stands against the religious “machine” of his day – those “hypocrites”, those “blind guides” of the people. Blog - Holy Week PhariseesPhoto Credit –www.faithbibleministries.com

Finally, leaving Jerusalem that day, Jesus stopped on the Mount of Olives (Olivet) to speak about the future. He talked at length, to his disciples and all those who followed, about the end times, cautioning them about false teachers and the evil that would rise up in those last days. What it must have been to listen to Jesus, the Messiah, filled with a mixture of faith in him and fear of what could lie ahead for them, and the generations to come.

When Jesus and his disciples returned for the evening to Bethany, Judas Iscariot, one of the twelve, stole away and met with Jesus’ enemies. [Matthew 26:14-16] He would betray Jesus to them in the dark of night, away from the crowds who would have objected to this…in just two more days…for 30 pieces of silver…Judas would seemingly take history into his own hands, but the clock was already ticking, and Jesus would finish what he came to earth to do.

Postscript:

8 “Woe’s” Spoken by Jesus Against the Pharisees (Matthew 23:13-30)

1- Woe to you, scribes and Pharisees, hypocrites! for you shut up the kingdom of Heaven against men.

2- Woe to you, scribes and Pharisees, hypocrites! for you devour widows’ houses, and pray at length as a pretense.

3- Woe to you, scribes and Pharisees, hypocrites! for you travel land and sea to win one proselyte, and when he is won, you make him twice as much a son of hell as yourselves.

4- Woe to you, blind guides, who say, “Whoever swears by the temple, it is nothing; but whoever swears by the gold of the temple, he is obliged to perform it.”

5- Woe to you, scribes and Pharisees, hypocrites! for you pay tithe of mint and anise and cumin, and have neglected the weightier matters of the law: justice and mercy and faith.

6- Woe to you, scribes and Pharisees, hypocrites! for you cleanse the outside of the cup and dish, but inside they are full of extortion and self-indulgence.

7- Woe to you, scribes and Pharisees, hypocrites! for you are like whitewashed tombs which indeed appear beautiful outwardly, but inside are full of dead men’s bones and all uncleanness.

8- Woe to you, scribes and Pharisees, hypocrites! Because you build the tombs of the prophets and adorn the monuments of the righteous, and say, “If we had lived in the days of our fathers, we would not have been partakers with them in the blood of the prophets.”*

Holy Week – Day 3: Tuesday in Jerusalem, Mount of Olives

YouTube video Alas for You from the original film Godspell

Reasoning Why Jesus Cursed the Fig Tree

Jesus and the Pharisees

*8 Woes Upon the Pharisees

Great Texts of the Bible – The Two Commandments – commentary by James Hastings

613 Laws of the Torah

Jesus’ Olivet Discourse about Two Future Events

5 Friday Faves – Spring Flowers, Podcasters, Organization, Caring, and Frosted Strawberry Lemonade

Happy Friday! We made it! You know those weeks where so much is going on it’s hard to process it all? I’ve surfed on top of the waves of this week…thankful for all the helps along the way. How was your week?

Always glad to hear your views on life, not only on the Friday Faves, although they’re fascinating, but on anything you want to talk about. Please share in Comments below.

Here are my Friday Faves. Enjoy!

1) Spring Flowers – Search “Spring” on my blog and you will find several posts on this incredible season. We’ve lived in countries where Spring isn’t as obvious as it is here, but Spring comes all over the world, in subtlety and in glorious spectacle. Where we are, trees are flowering, buds are popping, and leaves are unfolding. Oh the beauty of the earth! Love!

2) Podcasters – So many to choose from. I’m a late adopter but have found this sort of information-sharing very helpful. You can find some of my favorite podcasts before here. When our favorite classical guitarist livestreams on KrueTV, I wonder when podcasting might become part of the features of this unique music platform app. Anyway, this week I discovered a couple of great lists related to podcasting. One is a “best of ” list of 12 leadership podcasters by Lolly Daskal. Her article is a good place to start in getting solid content on leadership. The other is a fascinating piece by Tom Hunt – Why You Should NOT Start a Podcast: Insights From 12 Top Podcasters. Photo Credit: Flickr

These guys give a bit of their stories and their counsel on what is required to build an online community and have a successful podcast.  Great reading!

3) Organization – Fuzzy boundaries and project piles are part of my battle in life (work and home). Love to keep my options open, I guess. It requires all the discipline I can muster to finish well. When folks write about organization, routines, and habits, I take note. The best articles are those that are consummately practical – and encourage rather than condemn.Photo Credit: Flickr

My 4 favorite reads this week on this topic are:

Quotations About Habits

4) Caring – In recent months, I have been increasingly aware of two health issues requiring great insight and caring – 1) Adverse Childhood Experiences and 2) Alzheimer’s Disease. A film debuted in 2015 titled Paper Tigers. Its focus is a high school in Washington state and how the staff and other caregivers began turning things around for traumatized high schoolers who deal daily with toxic levels of stress. These are the same kind of kids that too often get less care than more because they are difficult to engage.Photo Credit: Marshfield News Herald

Much of their struggle goes back to adverse childhood experiences (or ACEs). Here is the trailer for Paper Tigers:

Love Your Neighbor – the Resilience Movie and Adverse Childhood Experiences (ACEs) – DebMillsWriter

Alzheimer’s Disease is a frightening disease as we watch someone we love change and diminish, both in their thinking and their function. As hard as it must be on the one who has dementia, it is also devastating to those who love that person. That’s what makes it so amazing when a son, for instance, takes the time and effort to honor a mom with dementia. Joey Daley, of Lima, Ohio, has taken on a video project to document their journey through dementia.

I haven’t watched all the videos, but the ones I’ve watched have allowed us, strangers to their experience, to see inside their relationship in a difficult time. His visits with his mom are as sweet as any son’s would be…with dementia added. He knows, and we know, the days will become more difficult. I think we will see his love for her endure…

YouTube Video Series – Joe Joe – A Mother and Son’s Journey with Dementia

MollyJoey Facebook Group

5) Frosted Strawberry Lemonade –
Chick-Fil-A, a US restaurant chain, has this incredible refreshment blending ice cream with lemonade. I already raved about their frosted lemonade here. This Spring, there’s a seasonal addition to the menu. Strawberries added – enough said.

Photo Credit: The Chicken Wire

Bonuses

3 Embarrassing Networking Mistakes Everyone Makes (And What You Should Do Instead – Brian D. Evans

Effective Strategies to Get More Social Engagements – Katherine Brunt

YouTube Video – Mom’s Rant on Red Ribbon Week

YouTube Video – Carl Hardee Sr. Returns

5 Friday Faves – Music Lessons, Final Fantasy, Grandchildren, Leadership Guy Jon Mertz, and a Smorgasbord on Success

Beautiful day outside…hope the same is the case for you.

Here are my Friday faves this week:

1) Music Lessons – I was the worst student at music lessons. My mom was so determined that I would learn to play the piano. Seriously, I don’t even remember having a piano in our home…we must have, right? Dear old Mrs. Bowles taught me my first lessons. She and her husband owned a tiny general store in our neighborhood. She was ancient…and kind. I loved her but not enough to practice. Some weeks, my only time on the piano was our lesson. Do you think she could tell?

This week, I discovered an enthralling post on music lessons written by Tom Barnes, senior writer for Mic. The title is Music Lessons Were the Best Thing Your Parents Ever Did for You, According to Science.Photo Credit: MaxPixel

In the article he lists 13 scientific benefits of the many more derived from music lessons. Below, I’m posting his list, but don’t miss his brief and fascinating commentary on each one. Here’s his article.

Taking Music Lessons:

  1. It improved your reading and verbal skills.
  2. It improved your mathematical and spatial-temporal reasoning.
  3. It helped your grades.
  4. It raised your IQ.
  5. It helped you learn languages more quickly.
  6. It made you a better listener, which will help a lot when you’re older.
  7. It will slow the effects of aging.
  8. It strengthened your motor cortex.
  9. It improved your working memory.
  10. It improved your long-term memory for visual stimuli.
  11. It made you better at managing anxiety.
  12. It enhanced your self-confidence and self-esteem.
  13. It made you more creative.

All three of our children had piano lessons early in their schooling. They all did music through high school then took different paths afterwards. After her high school girl band and college chorale experience, our oldest plays piano just for her own pleasure now. Our middle, Nathan Mills, moved from piano to classical guitar and is now doing music professionally and giving lessons himself. Our youngest loves opera and is teaching himself the harp. Music lessons are definitely worth their investment…even beyond the music itself.

2) Final Fantasy – No, this isn’t some bucket list or deathbed wish. This is a video game. In fact, it’s a very popular one and has been around since 1987. This past week marked its 15th update. During our boys’ growing up years, I wasn’t enamored of video games, but I also never really sat down and got to know what they were about (my mistake). Final Fantasy is a good-vs.-evil battle game. Its musical themes are beyond beautiful. Our son, Nathan, has arranged many of the themes for classical guitar. Most recently, he has posted the Valse di Fantastica. As I’ve listened to this piece over and over, it makes me wonder at the times I kicked him off gaming to do something else more valuable with his time. Yet, the music stayed in his head and heart. I’m glad he’s kept the music…and here it is for you.

3) Grandchildren – These littles are so worth the wait. I say if you don’t have your own grands, then find some to love. Never enough love for children – tiny ones or those nearly grown. Photo Credit: Pixabay, Pixabay

Reuters posted a news story by Madeline Kennedy that touts the health benefit for seniors of occasionally caring for their grandchildren. Without going into the statistics, this German study reported that those who care for their grandchildren, on an occasional basis, actually live longer.

This and other studies (see article) point to time caring for grandchildren as benefiting cognitive function, as well as physical and mental health of the grandparent. These benefits could be enjoyed by caregivers not related to the children as well. Also a distinction was made that the study related to occasional care-giving (rather than full-time care) and depended on what was considered stressful or non-stressful by the grandparent.

I say, “let the little children come”.

4) Leadership Guy Jon Mertz – One of the many reasons I love Twitter is how much I learn from those I follow…including learning from those the ones I follow follow. Matt Monge, of The Mojo Company, tweeted this week about Jon Mertz‘s article on Four Essential Leadership Ladders. Mertz is the author of Activate Leadership: Aspen Truths to Empower Millennial Leaders. He is an intelligent empowering writer on leadership (as is Matt Monge).

Photo Credit: MaxPixal

In Mertz’s article on leadership ladders, he’s not talking about building or climbing ladders for our own success but for the success of others. What a lovely and timely concept! He prescribes four different leadership ladders – family, personal, organizational, and community. Read his piece here.

Within his article on leadership ladders, he references his 3 articles below. I read them all, and you will want to as well.

Discontentment – a Great Leadership Challenge – Jon Mertz (don’t miss the comments at the end of the article.)

Leadership Fails and Who Cares? – Jon Mertz

Always, Always Entangle Purpose With Life Work – Jon Mertz

5) Smorgasbord on Success – OK, we all define success in many ways. Couldn’t think of another exact word – being effective, making a living, realizing a dream, leading well. I’ve been reading a lot lately about leadership and about business start-ups. This week has made for a bounty of discovery on these topics (including Jon Mertz above). I’m just going to post the links and you can choose what tickles your itch this week.

My biggest take-away is that if we’re willing to learn, apply what we learn, and push out of our comfort zone, we can make extraordinary advances in our work and workplace. I really believe that, no matter what our age or level. Here are some writers who say the same:

7 Habits of Highly Effective FreelancersEric Rosenberg

How to Boost Your (and Others’) Emotional IntelligenceTomas Chamorro-Premuzic  and Michael Sanger

Mark Cuban, Kobe Bryant, and 15 Other People Whose Incredible Work Ethic Paid Off Jacquelyn Smith

Why the Best Idea Doesn’t Always WinScott Berkun

20 Habits for Success I Learned Working for Two Billionaires Paul C. Brunson

Enjoying reading, thinking, talking about it with those who love you…and being outside. Please always share your thoughts with me in the Comments.

Bonuses:

YouTube Video – Andy Andrews – 50 Famous Parental Sayings

Actual True Meanings – Classic Fairy Tales – Tongue-in-cheek – by Francesco Marciuliano

Monday Morning Moment – Empathy – Key to Creativity and Innovation – What?!

Photo Credit: Andy Orin, Lifehacker

Empathy is no soft skill. In fact, it can be a rare commodity in today’s workplace where we are competing for jobs, customers, time with the boss…pushing for that edge which makes us stand out over the guy down the hall.

We have seen empathy in corporate culture. Amazon immediately comes to mind, as does Apple. These companies have studied the wants and needs of their customers and they have put that research into play in their service and products. Customer loyalty is a huge outcome of feeling understood and valued.

Empathy and sympathy are two very different human experiences and expressions. To sum up the differences between the most commonly used meanings of these two terms: sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters, while empathy is putting yourself in the shoes of another. [read more at Dictionary.com]

Our neighborhood is in the middle of a huge engineering project being done by our local electric company. The wires are being put underground thereby keeping our service from being interrupted by windstorms. Various technicians and contractors have come to each of our front doors to let us know, courteously and apologetically, what disruptions must happen to eventually provide this service. The sub-contractors, moving throughout the neighborhood, have worked quickly and quietly, keeping disturbance at a minimum. Their work will all be completed soon with 1) only what disruption was absolutely necessary and 2) with a high expression of empathy for their presence on our streets and in our yards.

Disruption devoid of empathy is no business process anyone wants in their workplace…no matter what the outcome or benefit. Unfortunately, when it happens (and it does), we put up with it for what comes out of it, and because we have no other choice… If we are not careful our own empathy for one another suffers. Mark that.

Photo Credit: Lifehacker

For years, the word and process of empathy had become so common, it became almost without meaning. Something just ordinary. Nothing special. Now, it’s rising in favor again…probably, seriously, because of how competitive businesses have become. Too often, we err in business with putting innovation and technology as goals and standards without considering the customer or colleague. Decision-making proceeding ahead of information-gathering and analyzing impact on those most affected is not the way up.

Marla Gottschalk says it well in her piece Disrupting Organizations With Empathy, Forward thinking organizations hold great empathy for their potential customers. They design products that not only appeal to our emotions and senses, but address the problems we wrestle with in our daily lives. In each product, process or service — there is a little of us represented.

As long as we have empathy, I believe we’ll have innovation.

The same truth applies to the developing frameworks that support our employees. With empathy, we can achieve significant advances not only the way we work, but how we ultimately feel about our work lives. Whether we are considering leadership (See how empathy affects perceived leadership here), feedback, career development or work spaces — empathy matters.

Viewing work life from another’s perspective, can reap powerful results. We need to follow behind our employees and support their journey...Measuring our workplace problems is simply not enough to encourage healthy workplaces.” – Marla Gottschalk

Photo Credit: Brian Solis

I watched an episode of Chase Jarvis Live where Jarvis interviews Brian Solis – author of What’s the Future of Business: Changing the Way Businesses Create Experiences and X: The Experience When Business Meets Design. Brian Solis is one incredibly smart individual, and what captivated me the most in that 45-minute interview? What he said about empathy: “What do you want somebody to feel after they’re done with you in every moment of truth?…Who am I really trying to reach? What’s a day in the life of their world? What could I do to have an impact in their world?…What does a relationship really mean? When you see the world outside [from their side], then you see the role you’re going to play…Empathy unlocks a whole new level of perspective…It’s not good enough to be good enough…or the best. You have to now understand the impact you want to have and the role you want to play in someone’s life and then who that person is and design for that. It’s so inspiring.” – Brian Solis

Marcel Schwantes lists empathy is one of the 10 leadership habits found in the world’s best leaders. Empathy is a discipline. It is hard skill that every leader and every person equipping themselves to lead must see and seek as valuable to leading well. Otherwise, the lack of empathy will eventually have a pervasive effect on the workplace and the service and product. Don’t let this happen to you or your team.

Finally, I want to close on a much-loved classic TV show episode. It is Star Trek, The Original Series. This episode is titled The Empath.Blog - EmpathyPhoto Credit: tos.trekcore.com

In the YouTube video of one of the episode’s scenes, Captain Kirk, Dr. McCoy and Spock are in captivity. The humanoid woman Gem is with them. She is unable to speak but has extraordinary empathic powers. She can feel the pain of another and take it into herself, thereby healing the other person, at a cost to herself. She is also learning from these three what genuine care and self-sacrifice are.

YouTube Video – “Empath” Episode – Star Trek – The Original Series

The Empath Episode – Plot summary, quotes, & other Trekkie details via Memory Alpha

Not the sort of topic we often toss around in our conference rooms or strategy meetings. Still…if we want to offer the best and be the best in our organizations, the lessons are clear…as are the warnings.

Empathy is Actually a Choice – Daryl Cameron, Michael Inzlicht, and William A. Cunningham

Why Genuine Empathy is Good For Business – Jeff Booth

The Importance of Empathy in Everyday Life – Video – Andy Orin

The Key to Creativity and Innovation is Empathy – Brian Solis [Video from CreativeLive – Chase Jarvis Live]

YouTube Video – Brené Brown on Empathy

These 10 Leadership Habits Have Been Found in the World’s Best Leaders – Marcel Schwantes

The Invention of Empathy: Rilke, Rodin, and the Art of “Inseeing” – Maria Popova

Monday Morning Moment – Elevating Our Work – with John Burke and Benjamin Hardy

Photo Credit: Benjamin P. Hardy (l), John Burke (r)

On the weekend, I was catching up with a bunch of friends who gather occasionally to keep relationships up-to-date. The question around the table was “So what’s new and exciting?” That usually elicits baby news, job changes, latest relationship, and emotional or situational struggles. I was completely engaged in what they were all saying…and then it was my turn.

I had nothing.

After stammering over what I could add, I pretty much just confessed to the mundane nature of my life. Vanilla was the only flavor that came to mind.

On the drive home, clarity prevailed and the largeness of the past year’s events filled my mind’s eye like watching an action film on the big screen. More “new and exciting” than I imagined could happen in a year – a grandson’s birth, a cancer diagnosis, my father’s illness and death were just some of the scenes of the last several months.

Then, right there, in the dark car, I was filled with gratitude that a merciful God filled all of that with His presence. Sometimes I forget to say out loud how incredibly good God is to be in our lives…and to never leave us alone in the hard.

Today’s “new and exciting” is that I am cancer-free right now, that darling baby is the star of his own music video, and acute grief in losing our dad is shifting to savoring memories of all our years together.

There’s more though…
Later in the weekend, I read this enlightening piece written by Benjamin P. Hardy. He interviewed composer and pianist John Burke about how he pushes himself to create.
Burke listed out four strategies that he regularly uses to “elevate” his work.

1. Always Work on Something You’ve Never Done Before

2. Map It All Out From the Beginning

3. Apply More Layers of External Pressure Immediately

4. Put Creation Time On Your Daily Schedule

Read Hardy’s piece for the particulars of Burke’s creative habits.

Photo Credit: AZ Quotes

Burke’s approach to work, in general, and creating music, in specific resonated with me for two big reasons. The first, is that I had seen his system for creating in the habits of our composer/guitarist son, Nathan Mills (Beyond the Guitar). The second reason is that I see what the “new and exciting” had done to my own creative habits.

I had settled into a sameness, a smallness, that had become a prolonged recovery time for me. Healing was imperative, but there comes a time when we gather ourselves up and get back into life. The Hebrew King David’s example came sharply to mind – after praying and fasting for his terribly ill son – 2 Samuel 12:18-20 – at the news the child died, David rose up, washed and dressed, worshiped God, and ate.

The “new and exciting” for this Monday is to take John Burke’s strategies to heart. When a person gets her life back after a cancer diagnosis, and recovery is behind her, the best medicine is to get on with life…with a renewed passion and intentionality.

Thank you, Mr. Burke, and Mr. Hardy.

My husband has described this “elevating our work” with the phrase “Shifting to the next gear”. That’s what I want for this next chapter of my work life. I’ve been driving the service roads, and now it’s time to get back out on the highway. To adjust my life to a greater difficulty and higher speed.

Elevating our work requires adjusting our thinking in that direction as well. [See links below.]

I’m ready to take the next gear.

How about you?

John Burke: 4 Strategies to Continually Elevate Your Work – Benjamin P. Hardy

Persevere – My Interview with Grammy-Nominated Pianist and Composer, John Burke – Podcast – Katy Galli

John Burke – YouTube Channel

10 Steps to Successful Thought Leadership to Elevate Your Career and Your Organization – Glenn Llopis

A Health Blog – 10 Proven Ways to Help Boost Creative Thinking

Elevate Your Leadership – Marlene Chism

To Expand Your Influence, Elevate Your Capacity to Think – John Maxwell

Critical Thinking Exercises: 9 Facts and How They Elevate Your Mind – Katrina Manning

Monday Morning Moment – Are You Ready For Your Workday? – Lessons From Cintas

Photo Credit: Food & Beverage Magazine

Next time you head to the restroom, take a look around. Unless it has just been stormed by a tour group that needed more than the usual service, you can get a sense of readiness. Not the readiness of the restroom, but of the person or agency servicing it…and you as a customer. I wrote about this level of customer service once before  here. Why I wrote about clean restrooms then is why it begins my topic today. Clean restrooms demonstrate a sense of pride and caring. We want restrooms to be ready for the workday. How about our own readiness?

Readiness is defined as being fully prepared and willing to execute.
It is not just about being prepared for one’s workday. It’s also a ready-set-go willingness to be on our toes, stepping up, taking the ball, and scanning both the horizon and the lines drawn on our playing field.

When a Cintas truck rolls into the parking lot, I can almost smell the clean linens and uniforms inside. Their branding includes this mantra: Ready for the Workday: A confident image, clean facility and safe workplace start here. Here’s their commercial that I just saw this weekend, It got me thinking about the broad reach of readiness in the workplace.

My husband walks out of the house ahead of me every morning with his computer bag and a thermos of coffee. He has his schedule on his phone and he keeps a journal. He has thought about the day. He is prepared…the willingness to execute then comes into play as he goes out our door and enters his company’s door…and all the rest of the doors of his day. Both are disciplines – the preparedness of readiness and the willingness to execute.

Readiness keeps momentum going and momentum has huge impact on business and workplace excellence.

After watching the Cintas commercial, I went to their website. What a feast for anyone wanting to learn about leadership and a healthy workplace culture. Check out their Code of Conduct and Business Ethics page. Nothing on their agenda about Business Casual – and everything about dressing and performing aims at positive impact, and helping their customers do the same.

The website’s drop-down menu displays a variety of helps and services. Honestly, it’s hard to believe this company is for-profit based on the generous sharing of information for helping others (their customers and competitors) be “ready for the workday”.

I want to close with some of the quotes from the Cintas website – both from their own founder and from writers who speak for and to their own leadership. Enjoy.

Corporate culture is the single most important distinguishing factor between greatness and mediocrity. It is a major reason Cintas is different from our competitors and other companies. It is our ultimate competitive advantage.” Richard T. Farmer, Cintas Founder & Chairman Emeritus

A key to our success has been a culture that encourages meaningful, respectful relationships between the company and our employee-partners and the commitment to always do what’s right. This spirit of teamwork, camaraderie and trust has become our most important competitive advantage and is a cornerstone of the Cintas culture.” – Richard T. Farmer, Cintas Founder & Chairman Emeritus

“Those who rise to senior leadership levels in almost any organization have one critical attribute in common — they’ve embraced soft leadership skills. This includes having the ability to build relationships with the people you work with. There’s never been a leader in this world without people who wanted to follow them — and the first step to getting people to want to support you is to get them to like you. Take the time to get to know the people you work with, and learn what’s important to them.”Karlyn Borysenko

Be transparent. Insincerity and evasion chip away at trust, so whenever you can, be transparent about what’s happening with the business. Of course, there will be confidential data you can’t disclose. Carolyn O’Hara of the Harvard Business Review notes, ‘regularly distributing other information—like financial results, performance metrics, and notes from board meetings—shows that you trust your employees, which in turns helps them have greater faith in you.’”Lee Polevoi

Don’t micromanage or give step-by-step instructions. Instead, provide guardrails while giving [employees] the freedom to find smart and creative solutions.Chuck Leddy

Photo Credit: LinedIn – Cintas

Hope you enter your workplace ready for the day today! The best part of Monday is its own possibility of a new beginning. Of course, that sort of “Monday” can come any day of the week.

On ready!

6 Essential Leadership Skills That Will Advance Your Career – Karlyn Borysenko

Building Trust in the Workplace – What Business Leaders Can Do – Lee Polevoi

Agile Process Management: An Approach For Business Success – Chuck Leddy

16 Things You Should Do at the Start of Every Workday – Jacquelyn Smith, Forbes

6 Tips For Building Momentum  During Change – Sallie Sherman

Why Preparation Is Better Than Planning – Craig Jarrow

Being Ready For Your Workday Feels Great! – Advance Preparation Is the Key to a Successful Day – Craig Jarrow

What Does Casual Dress Really Mean Today? – 6 Wardrobe Tips For Career Success – Lynn Taylor

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – with Matt Monge

Blog - Tomorrow's Leaders - Mojo companyPhoto Credit: The Mojo Company

[From the Archives]

Leaders of Tomorrow. What age group came to mind? Probably not your own. Maybe that’s one of our dilemmas in life and work. We either think we have already arrived as tomorrow’s leader today (ugh!). Or we stop thinking of how we can develop into that change agent of tomorrow because we’ve fixed our course…or settled into what we know already. It’s served us well so far, right?

Here’s my Monday morning gift to you: an introduction to the person, writing, and wisdom of Matt Monge.  Earlier in his career, he worked in finance (credit unions, in particular), and had fascinating titles like Chief Culture Officer and Vice-President of People and  Development. Currently he is is president of The Mojo Company, a leadership development consulting firm. His Facebook page bio reads: “My mission? Make the world a better place by helping people, leaders, & workplaces be more human. Depression fighter. Keynote speaker. Head of The Mojo Co.”

Blog - Monday Morning - Matt Monge - Leadership is about serving - FacebookPhoto Credit: Matt Monge Facebook Page

I read everything Matt Monge writes. Even his promotional video taught me more about leadership (you’ll want to take notes).

Monge posted a blog a few weeks back and I’ve been thinking through it since… It’s his 7 Skills Tomorrow’s Top Leaders Are Developing Today. I decided to post his bullet points here and how they stirred my thoughts on skill development today. [Don’t miss reading his thinking on this and other leadership topics in links.]

  1. Being Others-Oriented – While other employee development folks have moved away from “servant leadership” language, Matt Monge continues wisely to be a strong supporter of it. I, too, am delighted by leaders who continue to seek out the greatest good for both employees and customers. The bottom line is best served here. As the years go by, or as tribes are built, our temptation is to coast in this area…making the negative assumption that someone else is serving while we’re the idea leaders. As leaders go, so go the organizations.
  2. Persuasion, Logic, & Negotiation – First, Monge sees top leaders as practicing persuasion and negotiation differently “not with power, position, coercion, or even deception; but rather through logic, reason, and with an eye toward the good of the whole.” It’s funny how unaware leaders can be in thinking that manipulation and coercion go unnoticed by employees under their authority. It’s always better to do the work of taking the high road of negotiating and persuading. When we engage in the give-and-take of healthy debate and problem-solving, it’s a win-win for everyone. It does require time, trust, homework, and humility.
  3. Reframing – This is a discipline of looking at a problem or situation from different perspectives. Monge talks about doing this in such a way that we wrestle with our own biases and blind spots. Reframing can make for a decision or problem solved that have wider success or effectiveness.
  4. Knowing How to Think about and Make Decisions – Monge makes the distinction of being decisive vs. being a good decision-maker. I love this because often we experience leaders who get the job because they are decisive. Period. Full-stop. What does it take though to be a good decision-maker? To become an effective leader is to examine how we make decisions – what are my decision-making processes, who are my guides, what are those factors that always weigh in on my decisions? [Monge names those factors as presuppositions and core values. We need to think about what those are.]
  5. The Ability to Work and Build Community with Others – This is such a core value of mine and yet after years in my career, it bears refreshing. I’m reminded, as Monge writes about this, of the Old Boys’ Network. Today, maybe it’s less-gender-defined and called other things, like C-Suite executives, or even tribe. Still, if it’s a few making decisions for the many, it’s not community. Monge’s constant message is that the strength and health of an organization is in the community. Leaders must do the work of leaning in to their colleagues (outside the executive suite) to draw on the wealth of knowledge there and to affirm the value and varied roles of those coworkers.Blog - Matt Monge - human - twitterPhoto Credit: Twitter
  6. Leadership – The leaders of tomorrow are continuing to develop themselves toward that future. We can be always learning, always growing – not necessarily just like other leaders in our lives, but learning what we need to learn to remain relevant/useful. Resting on the laurels of past successes or doing “what we’ve always done” will eventually pull us to the sidelines. I’m in the painful, personal throes of dealing with this right now myself. Shaking it off and moving forward!
  7. Understanding Humanness & Emotional Intelligence – Monge defines emotional intelligence as having “four basic components: self-awareness, self-management, social awareness, and relationship management”. Foundational to emotional intelligence, in Monge’s thinking, is this whole element of humanness. As the workplaces of the future give way to more and more technology, we will be wise in tuning into the growing need for humanizing our organizations and our human employee experience. Being tech-savvy and not people-savvy misses what could be. Leaders of tomorrow, take note.

So that’s it for today. I love Mondays because they bring another opportunity to hit “the refresh” key of our work lives. We are not only motivated for the week ahead – differently than Fridays when the focus is the weekend – but we’re fresh in our view of our work community…and hopeful.

Matt Monge and others like him give me the encouragement I need to cast off from the safe, still shore and re-enter the fast and deep water of today’s work environment, determined to maneuver well there…and maybe even coax other quality people back in from the shallows. Whatever our ages or sensibilities, we can work toward being tomorrow’s leaders of excellence.

Monday Morning Moment – Syrian Refugees – No One Puts Their Children On a Boat…Unless

What drives people to leave everything behind – everything they have known and owned – and board a sea-bound, over-loaded boat for an unknown future? My sense is it’s running for one’s life…rather than their path to terrorism.

These days in the US, we are adjusting to a new presidential administration and changing policies. Protests and social media wars abound. How to understand and what to really believe are challenging.

What is true?

A wise friend responded to my voiced struggle of what to think about our nation’s changing views on immigrants and refugees:

“The people trying to escape evil we want to welcome. The people who want to export evil we want to identify and shut down.”

Though not prepared myself to address the latter, I would like to highlight the plight of refugees…especially Syrian refugees. A poem I discovered just yesterday is real and riveting…and can put the reader on that sagging boat, holding our children tight, and hoping we will make it to that distant shore. With no idea what will come next.Photo Credit: CNN

Warsan Shire, a young Somali woman who grew up in London, writes deeply personal poetry about life and struggle. Her poem Home is a powerful description of the refugee experience…especially the Syrian, but it could speak to others as well [read the whole poem here].

No one leaves home unless
Home is the mouth of a shark
You only run for the border
When you see the whole city running as well

You only leave home
When home won’t let you stay.

No one leaves home unless home chases you
Fire under feet.

You have to understand,
That no one puts their children in a boat
Unless the water is safer than the land
No one burns their palms
Under trains
Beneath carriages
No one spends days and nights in the stomach of a truck

No one crawls under fences
No one wants to be beaten
Pitied

No one chooses refugee camps.

Go home…

Refugees
Dirty immigrants
Asylum seekers
Sucking our country dry…
Messed up their country and now they want
To mess ours up

How do the words
The dirty looks
Roll off your backs
Maybe because the blow is softer
Than a limb torn off

I want to go home,
But home is the mouth of a shark
Home is the barrel of the gun
And no one would leave home
Unless home chased you to the shore

I don’t know what I’ve become
But I know that anywhere
Is safer than here.          – Warsan Shire

What can we do for refugees? Jesus’ teaching prevents his followers from blaming others, airing our impotent opinions, or sinking into compassion fatigue. Jesus poured his life out for us…all of us…and teaches us to do the same.

“Then the King will say to those on his right, ‘Come, you who are blessed by my Father, inherit the kingdom prepared for you from the foundation of the world. For I was hungry and you gave me food, I was thirsty and you gave me drink, I was a stranger and you welcomed me, I was naked and you clothed me, I was sick and you visited me, I was in prison and you came to me.’ Then the righteous will answer him, saying, ‘Lord, when did we see you hungry and feed you, or thirsty and give you drink? And when did we see you a stranger and welcome you, or naked and clothe you? And when did we see you sick or in prison and visit you?’ And the King will answer them, ‘Truly, I say to you, as you did it to one of the least of these my brothers, you did it to me.’” – Jesus – Matthew 25:34-40

http://debmillswriter.com/wp-content/uploads/2016/06/12993627_10156889362110061_8126408917090936937_n.jpg

To the refugee (probably not reading this, but I want to come out of silence somehow): There are those of us, in this country, who will do what we can to welcome you here and to be neighbor to you when you finally arrive. Forgive us that we haven’t done more. We have been shaken out of our slumber of unbelief at your suffering. Praying for you until you are home again…wherever that will be.

Home by Warsan Shire

YouTube Video – People of Nowhere – Lior Sperandeo

Baptist Global Response

Loving the Alien – PDF – Bible Study from Jubilee Centre, Cambridge, UK

Scripture and Immigration

5 (Biblical) Reasons Christians Must Care for Asylum Seekers – Matt Darvas