Tag Archives: leadership

5 Friday Faves – The Speech of a Great Leader, Free USA3, More Than an App, Valentine Sweetness, and Bonuses Make 5

Here is a lightning fast rundown of my favorite finds this week:

1)  The Speech of a Great Leader – I wanted to quickly point you to Rams coach Sean McVay’s speech accepting the NFL award of 2017 Coach of the Year.  He never made it about himself. He expressed gratitude for man after man in his organization (and also his mom and girlfriend). Great leaders make it about everybody else.

Photo Credit: NFL

Also…just wanted to share this video of the Philadelphia Eagles:

2) Free USA3 – The Winter Olympic Games has its Opening Ceremony today. How beautiful to watch this display of international cooperation! To see all the athletes representing their nations is quite a sight. This year, as well as a few other times, North and South Korean athletes have walked together in the parade of nations. We will want to applaud.

Photo credit: Opening Ceremony, NBC

Then we remember the threats of nuclear attack.

Just yesterday, I was reminded of another sober reason not to celebrate. Three Americans are still being detained in North Korea. Businessmen. Educators. Americans. Held without reason. Sentenced without a trial to hard labor. Months ago…

Sol Kim, the son of detainee Tony Kim, posted a video on Youtube about the plight of these three Americans.

Photo Credit: CNN

Please do what you can if you are at the Olympics or on social media talking about the Olympics. Use #USA3 as a hashtag. Raise 3 fingers if you are present at the Games, when you cheer for our US athletes.

     And pray.

Free USA3 Facebook page

3) More Than an AppKrueTV is shutting down.

This app is going away after today. It was a livestreaming platform for artists – new ones and seasoned ones alike. It was a springboard for many, including Beyond the Guitar.

I’m sad – watching many artists doing their “last stream” on Krue today. They will go to other platforms and we will find them. What I will miss is this community. It was extraordinary.

4) Valentine Sweetness – Gather a bunch of great women friends around February 14, and you get a feast of Valentine sweetness. Here is just a sampling:

5) Bonuses – This week was about 5 minutes long. I will close it out with what was going to be the bonuses. These will suffice for my fifth find:

A Film:  Isle of Dogs

A Quote: “There are so many ways of being despicable it quite makes one’s head spin. But the way to be really despicable is to be contemptuous of other people’s pain.” – James Baldwin

A Newly Discovered Product: Probably over 10 years ago, at Christmas time, in Cairo, Egypt, I attempted to make caramel. A Brazilian friend of mine told me how. Take unopened cans of sweetened condensed milk and cover them with water and heat on the stovetop for 3 hours. Really simple. Unless you fall back asleep after putting the turkey in the oven in the pre-dawn of a Christmas morning. At some point later, I awoke to a loud pop! On my way to the kitchen, another pop happened. When I arrived the white walls of our kitchen looked like the side of a Guernsey cow. The water had boiled out, and the cans had exploded. Golden brown caramel was splattered over every surface of the kitchen…on Christmas morning. I never made caramel again.

This was a lovely find this week:

and…Spring is coming:

Have a weekend of making memories with those you love. See you soon.

5 Friday Faves – Right Bus/Wrong Seat, Live Streaming, Words, Mommy Blogs, and the Inevitabilities of Life

Today’s Friday Faves blog comes to you on Saturday. It’s been that kind of week, full to busting. Along with it were fun times with friends, poignant occasions to serve people in crisis, beautiful sunrises and sunsets (plus a Blue Moon), and a few moments of quiet calm to process it all. I hope your week was memorable.

Writing helps me remember (even if it’s a few lines in a journal or on an old-school calendar)…maybe your memory is better. Here are five of my favorite discoveries for the week. Please share yours in Comments below.

1) Right Bus/Wrong Seat – Writer, seminarian Chuck Lawless posted recently on dealing with employees who appear to be on the right bus, but in the wrong seats. He wrote about church culture but

10 Ways to Deal with People on the Right Bus, but in the Wrong Seat

his counsel reminded me of work situations as described by business leader and writer Jim Collins. – in his book Good to Great: Why Some Companies Make the Leap and Others Don’t. Collins focuses on the importance of having the right people “on the bus”. Then he pushes deeper in employers or leaders getting those right people into the right seats. We can find ourselves wondering at times if we’re in the right company when really the question could be that we may not be in the right job within that company. Collins’ approach puts people over product, but he knows the better product will come out of better-positioned people. Right bus/right seat.

Have 100% of the key seats on the bus filled with the right people. This doesn’t mean 100% of ALL seats have the right people, but 100% of the key seats. If you think there might be a “wrong who,” first give the person the benefit of the doubt that perhaps he or she is in the wrong seat. Whenever possible, give a person the chance to prove himself or herself in a different seat, before drawing the conclusion that he or she is a wrong person on the bus.

Spend a significant portion of time on people decisions: get the right people on the bus, get the right people in the right seats, get the wrong people off the bus, develop people into bigger seats, plan for succession, etc. Develop a disciplined, systematic process for getting the right people on the bus. With each passing year, ensure the percentage of people decisions that turn out good versus bad continues to rise. Wendy Maynard, Jim Collins

Good to Great: Why Some Companies Make the Leap and Others Don’tJim Collins

2) Live Streaming – I am really not fond of paying the high ticket prices required these days for celebrity entertainment. What intrigues me more are the younger (or newer) artists pushing into the public’s eye through live streaming. In 2015, KrueTV was launched, and it has made a huge impact on where I go for music. A live streaming app. Where I get to watch, listen to, and chat with artists who are just beginning to hone their craft. Rough sometimes, but so fresh and very much “in the moment. Beyond the Guitar streamed on Krue from early on. Photo Credit: Screenshot, KrueTV

A community of followers was born there, many of whom support him on Patreon. KrueTV also made it possible for me to meet and enjoy the music of other artists – a young country-western singer from Ohio, an Indie artist from Canada, a sibling band with killer harmonies, a Portuguese singer who brings us all-things-Eurovision. And many others.

The bad news came this week that Krue’s creators are going a different direction. Another app will eventually come, but Krue will be shut down soon. It made all of us sad, all of us who enjoy the streams there.

Beyond the Guitar’s Last Great Stream on KrueTV

Turning that sad into action, the artists continue to stream on Krue for now and commiserate with each other and their fans. Also sorting out what live streaming app to jump on next.

I was surprised to find out that there are several now. GigFM. StreetJelly. Twitch.TV. One of these apps will become my next favorite, depending on where these favorite artists land. Because it’s not just their performances, it’s also the community around them. Never would I have thought, in all my life, that this would become important to me. Online communities. Gamers understand this, but it’s new to me.

Beyond the Guitar’s Latest Arrangement – The Hunger Games: Hanging Tree

3) Words – Any of you who continue to stick with me on this blog know I love words. If you walked into our home, you would see them everywhere. Bookcases in every room. Words on the walls.

Books by my bed and beside my computer. Notes on top of my keyboard. Words that can remind, instruct, encourage.

In my resolve to read more, this year of 2018, I’m currently in the middles of a strange and fascinating book. It is The Elements of Eloquence: Secrets of the Perfect Turn of Phrase by Mark Forsyth. It’s a book about the English language and what makes us love and remember certain phrases by how they are written. I will probably write about this book later, but here are some words that have caused me to think…this week.

The Elements of Eloquence: Secrets of the Perfect Turn of PhraseMark Forsyth

Mark Forsyth Blog

Young at Heart (Slightly Older in Other Places) – Day Brightener

4) Mommy Blogs – The blogs I subscribe to are usually about leadership, the Bible, or living cross-culturally. However, lately, “mommy blogs” have come to my attention, thanks to the young women in my life who read and write them. This week, I discovered Liz B. who writes Life in a Coffee Spoon. A mom of two who also works outside the home, she posted this week on the challenges of life that literally drive her to write in order to process it all. Photo Credit: Pixabay

Her writing is like that coffee – real, strong, and just right for when you need it.

Life in a Coffee Spoon – On Mommy Blogging in 2018

Family. Life. Organized – Bekkah Mills

17 Things You Should Do to Every Blog Post Before + After You Hit Publish (Free Checklist) – Melyssa Griffin – for any of you, Dear Ones, thinking of blogging.

5) The Inevitabilities of Life – This has been one of those weeks when life has been full of the inevitable – sickness, hard news, death. There are also the inevitabilities, thankfully, of new babies, good news, and happy anniversaries. This has not been a week of those.

[There was a time just a bit ago that I didn’t take any meds. Then…it happened. The inevitable, I presume.]

Still in the middle of all the hard, I’m struck by the great gift of community, the strength of true friendship and family, the power of prayer. The presence in our lives of a loving God and those we can lean on – good neighbors, first responders, trusted colleagues, and those sainted strangers – all, in their time, are there for us, as we are for them. The leaning in and showing up – in the inevitabilities of life. It’s really quite beautiful…and takes so much of the sting away.

“These things I have spoken to you, so that in Me you may have peace. In the world you have tribulation [trouble; suffering], but take courage; I have overcome the world.”  – Jesus – John 16:33

So there are my 5’s this week. What are some of yours? Have a safe and splendid weekend, hopefully with those you love or in your own good company.

Bonuses

Photo Credit: Rick Fischler, Facebook

In Which I Am Learning to Live with the Ache – Sarah Bessey

Quote: I am an historian, I am not a believer, but I must confess as a historian that this penniless preacher from Nazareth is irrevocably the very center of history. Jesus Christ is easily the most dominant figure in all history. – H.G. Wells

[I finally saw the Denzel Washington film Fences adapted from August Wilson‘s play….whew.]

“I think my plays offer (white Americans) a different way to look at black Americans,” he told The Paris Review. “For instance, in Fences they see a garbageman, a person they don’t really look at, although they see a garbageman every day. By looking at Troy’s life, white people find out that the content of this black garbageman’s life is affected by the same things – love, honor, beauty, betrayal, duty. Recognizing that these things are as much part of his life as theirs can affect how they think about and deal with black people in their lives.” – August Wilson

TED Talk – Susan David: The Gift and Power of Emotional Courage

Prescriptions Without Pills – For Relief from Depression, Anger, Anxiety, and More – Susan Heitler

Photo Credit: Amazon, Susan Heitler

5 Friday Faves – Assassin’s Creed on Guitar, Carey Nieuwhof on Leadership Development, Snow Days, Internet Discoveries, and the Cost of Security

Snow day!!! On a Friday. Do I need to say more?

Hope you are well, warm, and safe.

Here are my Friday faves from this week.

1) Assassin’s Creed on GuitarGuitarist Nathan Mills has just posted his arrangement of the main theme from Assassin’s Creed IV.

If you’re like me, you might not know what that even means – Assassin’s Creed. It’s a popular videogame set in the Caribbean during the 18th century. Lots of swashbuckling, sword-wielding pirates, I suppose. The best part of this game for me (since I never played)? This guy playing this arrangement on this guitar:

Follow Beyond the Guitar here. Every week, more music, just for us.

2) Carey Nieuwhof on Leadership DevelopmentCarey Nieuwhof is a pastor, writer, podcaster, and leadership coach. His thinking on  leadership development goes beyond the church straight into the secular workplace. He has much to offer to anyone wanting to raise up qualified leaders. His own wisdom and experience as a leader and student of leadership make him a worthy mentor. Then there are also his choices of leader interviews for his podcast. I’d like to point you to two he interviewed and then posted among his Top 10 Podcasts of 2017.

They are Todd Adkins and Craig Groeschel.

Adkins on intentionality: Leadership development requires intentionality. If you think that leadership development is going to naturally happen over time, you’re wrong. Usually leaders are also ambitious doers, and striking a healthy balance between doing and developing is only something that happens with intentionality.

Adkins on building leaders from within the organization: Are you building people or buying them? If you look at your staff and realize that you bought most or all of them, then it’s time to reevaluate your leadership development culture. There is a time or a place to buy staff, but a healthy leadership culture also produces leaders from within.

Groeschel on feedback: Create a culture where feedback is craved rather than avoided. The higher you rise in any form of leadership, the harder it is for people to tell you the truth. As a leader, your posture sets the tone throughout the organization. If you don’t ask for feedback and receive it well, you’re limiting your own growth and the growth of everyone working around you. Not only will people refrain from telling you what they think, they will also fail to hear constructive criticism for themselves.

Groeschel on delegating: Delegating empowers other leaders in your church. Lead pastors try to hold on to too much because of issues with trust and control. But delegating empowers other leaders and breaks down the limitations that come with one person carrying the load. Overtime, pastors should give up more than they could ever think possible.

7 Ways to Grow Church Attendance by Increasing Engagement – Carey Nieuwhof – There is so much wisdom here, not just about church attendance but about how to get folks engaged. With the tension of disengagement and productivity in the workplace, Nieuwhof gives sound counsel on how we can demonstrate valuing and increase engagement.

 Photo Credit: Carey Nieuwhof

5 Things Every Church Leader Should Unlearn in 2018 (if You Want to Stay Relevant) – Carey Nieuwhof

3) Snow Days – Love snow days. The sparkle of sun-lit snow. The profound quiet. How all the other colors around us pop against the white background. The breaking up of routine. The pot of a favorite hot on the stove. Movies, books, fires in the fireplace. Mmmmmm.

Thankful also for all those folks out there who keep working – you medical and emergency staff, you power and water company employees, you whoever you are who still get out there in the deep cold. Thank you!

4) Internet Discoveries –The internet is replete with fascinating subject matter. The danger is being drawn off task by chasing rabbits that pop up during a “quick check” of Twitter, Facebook, etc. Here is one that happened to me this week and, as it happens, enriched my life (even momentarily). Photography is my hobby, so when the Master Class with Annie Leibovitz came up in my Facebook feed, I watched the teaser. Photo Credit: Wikimedia Commons

In the video, she talked about photographing Pulitzer Prize-winning poet Robert Penn Warren. He had cancer at the time and would later die from it. If you love poetry, maybe you know his work. Or that of his daughter, Rosanna Warren. I didn’t know them until now.

Studying some of Robert Penn Warren’s biography and reading father’s and daughter’s  poetry was a highlight of this week’s finds.

Poetry inspires me but I am not a student of poetry. This was a momentary, fascinating find. Have you had one of those finds this week – incidental, serendipitous? Please share with us (Comments below).

5) Cost of Security – Anyone who travels on airlines (especially since the 2001 9-11 bombings) knows something of the cost of security. There have been too many other public attacks since then, moving us to give up personal privacy and freedom for the sake of safety and security. We have all been in these conversations; some of us even in on the decision-making related to security protocol.

So what makes this a find of the week? This statement made around a table of friends earlier this week: “Convenience and habits are the enemies of security.” It got me to thinking about what we are willing to give up, in terms of convenience and routines, to fortify our security (and the security of others, actually). Things like passwords and keys are not easy to keep up with, but they are essential in today’s world. Photo Credit: Slideshare

Routines or habits that make us more vulnerable might need changing. Like going back and forth to work the same time/way every day. Or running alone. Or being the last one out of the building. When we have routines in our public life, we tend to become less situationally aware. If we all do the work of assessing our own security situation and become more in tune to potential hazards, then we may avoid losing more personal freedom and privacy to other agencies given the task of keeping us safe.

Something to think about…and I have this week. Tightening up some habits and tweaking some routines.

Why Convenience Is the Enemy of Security – PC World

Situational Awareness – It Could Save Your Life…or Someone Else’s – Deb Mills Writer

Hope your weekend looms happily ahead of you…with time with those you love. Blessings and Happy New Year!

Oh…and please leave some of your own finds in the Comments below for us all to learn from you.

Bonuses

NegotiatingThe Art of Letting Other People Have Your Way: Negotiating Secrets From Chris Voss – Podcast – Farnam Street Blog

EmpathyGet the Gift of Empathy to Innovate and Digitally Transform Your Organization – Brian Solis

  • “True leaders don’t invest in followers; they empower others to become leaders.” – Brian Solis

Your Body After You Stop SmokingPhoto Credit: WebMD Facebook page

Shyndigz – a dessert restaurant (always a pleasure, not just for the sweets but the surroundings. A beautiful experience. Photo Credit: Screenshot from Shyndigz website

Gel Pens – Celebrating these wonderful little inventions. About the time our daughter moved from pencil to pen, we were living in Cairo, Egypt. In the Korba district of the city, we found a lovely little gift shop called EveryMan’s. This was the place and the season, mid-90s, that we discovered gel pens. I was reminded of the wonder they are this week during our mid-week small group meeting. We were all women in attendance with just Dave as our only guy (which was unusual). At some point, the conversation turned to gel pens (oh, we were writing New Year’s resolutions), and we all sang their praises. Dave commented, “I feel like we wouldn’t be having this discussion if there were more guys here.” Probably…their loss, his gain to be in our mix that night.Photo Credit: Pixabay

Adam Grant’s Book List for 2018

Photo Credit: Grant Snider, Karen Swallow Prior

Monday Morning Moment – Are Customers Loyal to Your Company or to Your Employees?

OK, any of us familiar with Chick-Fil-A restaurants know the yummy goodness of their chicken sandwiches and waffle fries. However, the stand-alone deliciousness of the food can not actually be separated from the quality of customer service. If I lived in Lenoir, North Carolina, for instance, I would drive across town to dine at operator Mike Sheley’s Chick-Fil-A. His character, kindness, and community commitment infuse his staff. “It’s my pleasure” is part of their heart language and also our customer experience.

My loyalty to Southwest Airlines is similar. The free bag check and cheap fares definitely matter as I choose what airlines to book.  Then there is the customer service as fleshed out in Southwest employees like Candace Hewitt. She reached out to me, sitting at the gate, in a time of grieving over two years ago…and she still does from time to time.
That’s the kind of employee that inspires customer loyalty to a company.

Companies these days are often focused sharply on business processes that streamline innovation and the quality and availability of the product or service. Competition is a constant stressor.

What if we are missing the opportunity to nurture our hidden customers? The employees themselves.

Thought leader Michael Lowenstein researches and writes extensively on this. This making employees “ambassadors” of our companies. For those interested in exploring what he and others recommend, I’ve included links below.

In brief, if you’re thinking this might be an issue to address, here are Lowenstein’s recommendations for building such a workplace philosophy and ethic:

Some years ago, my colleague Jill Griffin and I identified nine ‘best practices’ for generating employee behavior which extends beyond loyalty to contribution and commitment.

1. Build a Climate of Trust – That Works Both Ways
2. Train, Train, Train and Cross-Train
3. Make Sure Each Employee Has A Career Path
4. Provide Frequent Evaluations and Reviews
5. Seek To Inform, Seek To Debrief
6. Recognize and Reward Initiative
7. Ask Employees What They Want
8. By All Means, Have Fun
9. Hire The Right Employees In The First Place

To build more of the first best practice, employee trust and empowerment, into the company culture, consider the following:

• Insure staff trust and empowerment are key values in the firm’s mission and vision statements
• Practice effective story-telling
• Create company rites and rituals that help reinforce the rewards of employee trust
• Maintain a free flow of information between management and staff to reinforce the trust factor and help prevent negative communication and gossip.
• Actively expose all employees to customers’ perception of experience value
• Teach senior managers the importance of ‘walking the talk’ and inspiring employee trust. – Michael Lowenstein

Whatever our company or organization, cultivating practices which enhance employee loyalty will yield the fruit of customer loyalty. Whether or not we can measure that, in the end, the former is a worthy goal all on its own.

Research: Are Clients Loyal to Your Firm or the People in It? – Joe Raffiee

Why Managers Should Care About Employee Loyalty? – Timothy Keiningham and Lerzan Aksoy

Does Employee Loyalty = Customer Loyalty? And, Did It Ever? – Michael Lowenstein

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service – Deb Mills Writer

Eyes on the Customer Experience Prize: Will 2016 Be the Year of the Emotionally-Driven Employee Ambassador? – Michael Lowenstein

Jeffrey Pfeffer: Why Companies No Longer Reward Loyal Employees – Eilene Zimmerman

8 Reasons to Keep Your Customers Loyal – Rama Ramaswami

Monday Morning Moment – Turning Ordinary into Extraordinary – The Fred Factor

Photo Credit: SlideShare

Happy Monday, Friends! This weekend’s activities included a visit with friends in their home in the Virginia mountains. The wife is an artisan, and the husband is on staff at a nearby university. He, in fact, mentors student leaders as part of his work. In my little gift bag for them was a favorite leadership story by Mark Sanborn. Its odd title is The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary

Sanborn uses his experience of a mail carrier named Fred as the hero of his story. Fred, because of his commitment to personal care and service, elevates a seemingly mundane job into the stuff of excellence and fulfillment. On the long drive over, I opened the book and re-read the bits of wisdom we can learn from such a person’s character. We actually have such a mail carrier in our daily lives, and the mail delivery when he is on vacation is very different than when he is on the job.

[Our leader guy friend is a deep thinker who actually referred us to one of his favorite books as well: The 33 Strategies of War by Robert Greene. When we returned home we promptly ordered it and will be reading it by mid-week. Our friend can easily read the little book we gave him in a quick evening. My re-reading it on the drive over stirred its wisdom in my heart and my desire to share it with you as well. One day, I’ll share what Robert Greene teaches us from The 33 Strategies of War.]

The Fred Factor includes five distinctive features:Photo Credit: SlideShare

We can determine to deliver excellence in our action and attitude at work, no matter our situation. Mail carrier Fred demonstrated that and modeled the content for Sanborn’s book.

Just to give you a taste of his writing, I list four quotes from the book:

1) “When those who know are able to show, those who learn are able to grow.” – Mark Sanborn

A clear lesson here is to note your personnel who have shown mastery in their work and make opportunities for them to mentor those who are eager learners. It is a perfect win-win. Leadership development is an often-discussed topic but isn’t always executed in effective ways.

2) “When people feel that their contributions are unappreciated, they will stop trying. And when that happens, innovation dies.” – Mark Sanborn

Excellent employees don’t need appreciation or acknowledgement to keep them at the task. However, over time, they will weary of the task (and the vision meant to inspire innovation) if they don’t see how what they do fits in the larger picture. One strategy that prevents stagnation or disengagement is going back to 1) – teaming up mentors and those ready to learn.

3) “You are the spark that sets others on fire when you initiate.” – Mark Sanborn

Initiative is rewarded in a culture where there is freedom to create and ownership of work. Control is at a minimum and inclusion in problem-solving is high. For us as employees, nurturing our initiative is huge. For us as leaders, we do ourselves and our employees good when we guard against waning initiative.

One Behavior Separates the Successful from the Average – Benjamin P. Hardy

Six Simple Ways to Rekindle Your Employees’ Love For Their Job – Lama Ataya

4) “Faithfully doing your best, independent of the support, acknowledgment, or reward of others, is a key determinant in a fulfilling career.” – Mark Sanborn

At the end of the day, for all of us, we are the masters of our own work, in terms of excellence. The greatest challenge to how our day goes is our own attitude. We all know this. Still, it’s easy for us to allow the negative impact of others diminish who we are or what we do. We are wise to keep learning on the job, especially from folks like Fred (and writer Mark Sanborn).

Photo Credit: SlideShare

The Fred Factor – SlideShare – Jitendra Gupta

GoodReads Quotes – The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary by Mark Sanborn

Monday Morning Moment – Taking Care of Our High Capacity Employees and Volunteers

Photo Credit: Ben+Sam, Flickr

The Energizer Bunny is an iconic symbol of its own message: “It just keeps going and going…” Such is our belief in high capacity employees and volunteers. In fact, the default is never imagine these tireless folks could run out of steam.Photo Credit: Sarah_Ackerman, Flickr

They don’t usually. However, there are situations when their “keep going and going” is out the door.

Photo Credit: LinkedIn

This week, Carey Nieuwhof, one of my favorite leadership guys, pointed us to the 6 reasons he believes we lose high capacity volunteers.  

[High capacity: Nieuwhof describes these folks as those who “can attract other capable leaders; don’t drop balls; love a challenge; constantly overperform”.]

This content is easily generalized to the workplace.

Before we launch into Nieuwhof’s observations, let’s celebrate high capacity folks for a moment. Even as you read this, you may be thinking of a colleague or fellow volunteer who immediately came to mind. That person who stays long at-task after others have lost interest, determined to figure out the solution or finish the project. That person we count on to be “a rising tide that lifts all boats”. That person who carries the ball or puts all she has in the game as if the outcome depends on her. Dependable, tireless, and visionary. Like in the classroom, we in leadership roles too often focus on others more than these because 1) others are either more needy or more demanding, and 2) we figure these “energized” ones don’t need our oversight.Photo Credit: Pixabay

We communicate core values in this, whether we’re aware or not. Nieuwhof’s insight and counsel are much-needed in a high-pressure workplace or organization. For leaders who themselves are already stretched, we count on our high capacity folks to stay at the work they love and we focus our energy elsewhere. Actually, the return on such our investment here, as prescribed by Nieuwhof, would work to our advantage.

6 reasons you’re losing high capacity volunteers (employees)

  1. The challenge isn’t big enough. – When the role is too well-defined and task-oriented with little scope for a broader impact, high capacity individuals may lose interest. It’s less that they have to matter (to the larger organization) but that their work matters…and they can see that by the trust given to them in the challenge.
  2. Your vision, mission and strategy are fuzzy. – Nieuwhof defines these as: Mission is the what. Vision is the why. Strategy is the how.” If high capacity individuals are clear on the why, they can engage with the mission and go all crazy with the generation and execution of strategy. Leaders are wise to set vision and then let loose these folks to get after it.
  3. You’re disorganized. – Plenty of us struggle with being organized. It can come with the chaotic schedule of leaders and managers. As we work with our high capacity employees and volunteers, we are wise to focus on providing them with what they need to be successful (direction, resources, right people at the table – including those in charge, on occasion). As time-consuming as this may seem, the outcomes will always be worth it.
  4. You let people off the hook too easily. – Nieuwhof doesn’t mean this in a mean-spirited way. Without intention, we can find ourselves modeling a low-accountability, slacker-friendly work ethic. Not because it is what we value but because our own heavy work-load keeps us from moving our personnel (or volunteers) to the next level of performance. We talk about it (in meetings galore) but we struggle to truly expect it in a real (work)life situation. We keep depending on our high performers to carry the bulk of the workload. High capacity individuals don’t necessarily mind the work but they crave high standards. They see the value and want it for themselves and for those they work alongside. Again, not in a mean way but in a genuinely caring way.
  5. You’re not giving them enough personal time. – Ouch! Where on our full to busting schedules are we going to insert time to touch base with our high capacity folks? We’re talking minutes here – fractions of time in a workweek – that will yield way more than we think. Dropping a meeting or two off our schedule to add face-time with these individuals will speak volumes to how you value them and what they bring.
    “Unless you’re intentional, you’ll end up spending most of your time with your most problematic people and the least amount of time with your highest performing people. Flip that.” – Carey Nieuwhof
  6. You don’t have enough other high capacity volunteers (or employees) around them. – We make a grave error in judgment when we think our high performers just want to be left alone to do their work. These individuals are often energized by others like them. They welcome opportunities to learn from and encourage each other. Turn over large projects to these folks and give them the authority and resources to run them together. Then give them the perks of such responsibility – they present on the project; their names are linked to the project; they travel to represent the project. Is it because high capacity individuals need the recognition or significance such a collaboration gives them? No. They have already had the satisfaction of doing a good work with valued coworkers. What this does is to say to the company, organization or world that their bosses truly know and publicly value their contribution. That matters.

A lot to chew on on a Monday morning. Thanks, Carey Nieuwhof. Please write another piece on how you apply this wisdom in your own workplace.

[By the way, y’all, don’t miss the Carey’s commentary on his 6 reasons AND the comments at the end of his blog – so good!]

Blessings!

6 Reasons You’re Losing High Capacity Volunteers – Carey Nieuwhof

9 Phrases Bosses Should Say Often to Inspire and Motive Others – Marcel Schwantes

The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People – Gary Chapman & Paul White

The 5 Languages of Appreciation in the High-Tech Industry: a Tool for Engineers to Grow Soft Skills – Paul White

8 Bad Mistakes That Make Good Employees Leave – Travis Bradberry

Great Entrepreneurs Look After Their Employees

Photo Credit: Pixabay

5 Friday Faves – Concerning Hobbits, Flag at Half Staff, Relational Shock Absorbers, Leader Smarts, and Making Family Happen

Friday! Tonight, in the Richmond area,  we have our first hard freeze this Fall. That means Dave finishes picking our peppers from the garden. He hopes the greens will survive. It’s a beautiful day – sunny and breezy – with showers of brightly colored leaves covering the grass. Both stained glass windows and patchwork quilts come to mind in this feast for the eyes. Hope your Friday is as lovely. Here are my faves for the week. Enjoy.

1) Concerning Hobbits – The Lord of the Rings film trilogy was a very big deal in our growing-up family. When these films came out, we wanted our kids (then middle-school and high school aged) to read the books first. The Hobbit and The Lord of the Rings novels by J. R. R. Tolkien. Surprisingly, our kids did, along with their dad re-reading these classics. They were captivated by the stories and the courage and endurance of the characters. The Hobbits were especially endearing as they were tiny folk, carried along by a grand mission. Much beyond their physical abilities but not beyond their great hearts.

This past week, Nathan Mills, at Beyond the Guitar, arranged the film theme Concerning Hobbits. Composed by Howard Shore, this melody captures the sweetness and hominess of the Hobbits. There is a rise to crescendo in Mills’ arrangement that also speaks to the willingness of the wee Hobbits to rise to battle when necessary.

I’m reminded of the Hobbit Samwise Gamgee’s role in the novel and film. Two quotes follow – one about him by the author and one by him:

“One tiny Hobbit against all the evil the world could muster. A sane being would have given up, but Samwise burned with a magnificent madness, a glowing obsession to surmount every obstacle, to find Frodo, destroy the Ring, and cleanse Middle Earth of its festering malignancy. He knew he would try again. Fail, perhaps. And try once more. A thousand, thousand times if need be, but he would not give up the quest.”J. R. R. Tolkien

“There’s some good in this world, Mr. Frodo, and it’s worth fighting for.”SamwisePhoto Credit: Pinterest

[Beyond the Guitar is presently posting a video/week. Concerning Hobbits came out last Friday, and today, he published DESTINY 2: Journey – Classical Guitar Cover – check it out!!]

2) Flag at Half Staff – It seems our country’s flag is at half staff too frequently these days. This month we remember our military on Veterans Day and many businesses and private homes will display the American flag in honor of these men and women who served our country.

When a flag is flown at half staff it usually relates to the death of someone significant to all Americans.Photo Credit: Wikimedia Commons

This week, again, our flag is at half staff. This time, in our state, it flies in mourning for those victims of the Sutherland Springs church shooting.

This tragedy has reminded us again of the brevity of life, the great value of life and community, and how important it is to reach out always to our neighbors. We grieve with our neighbors in Texas.

Yesterday our flags were at half staff for them:

Governor’s Flag Order for the Commonwealth of Virginia

Pursuant to President Trump’s Presidential Proclamation to lower the United States flag, I do hereby order that the flags of the United States of America and the Commonwealth of Virginia are to be flown at half-staff over the state Capitol and all local, state, and federal buildings and grounds to honor the victims of the attack in Sutherland Springs, Texas, on November 5, 2017.

I hereby order that the flags shall be lowered until sunset, November 9, 2017.  

Ordered on this, the 6th day of November, 2017. 

Sincerely,

Terence R. McAuliffe

3) Relational Shock Absorbers – I’d like us to consider for a moment the great gift of relational shock absorbers. Those people in our lives who are safe. Those people who sometimes take the brunt of our outbursts or brooding, without returning evil for evil and without inserting their own drama into what we’ve created. I am NOT talking about people who “just take” our bad behavior out of fear or insecurity or their own struggle. That’s codependence and doesn’t help heal either party.

What I am talking about is those in our lives who are rock-solid in their care for us, who recognize that we are not our best selves at that moment, and who refuse to think ill of us. They don’t make whatever issue is going on…about them. Relational shock absorbers are those in our lives who give space and grace, who hug instead of withhold, who listen for the truth behind the tantrum, and who love us forever. No trade-ins. Ever. Our mom was one of those in our lives…I have a long list of others. Give a shout-out to some of yours in the Comments. Photo Credit: Vimeo

Family Systems, Emotions, and Behaviors – Teach Through Love – Lori Petro

4) Leader Smarts – It is so easy for us to become better at our work if we want it badly enough. Pursuing higher education in leadership or business administration is definitely one way. Or searching out leadership mentors online is another way accessible to all of us. Marcel Schwantes is one of my go-to guys, especially related to servant leadership. In a recent piece for Inc., he makes a case for why employees quit, and what leaders can do to keep them.
Photo Credit: USDA
Schwantes makes a bold claim that the “smoking gun” of why too often employees leave their jobs – Employees are simply not valued as human beings.
He lists out 5 ways leaders (and all the rest of us) can demonstrate that we value employees (fellow volunteers, family members, fill-in-the-blank):
  • Invest in employees’ growth and development.
  • Create an environment of psychological safety.
  • Display the leadership strength of humility.
  • Share information.
  • Give them decision-making discretion.

Read more of Schwante’s insightful commentary here.

Want Your Boss to Be a Better Leader? Persuade Them to Try Any of These Top 5 Habits of Smart Leaders – Marcel Schwantes

5) Making Family Happen – Everybody’s busy. I get that. So how do we make family happen without it being an undue burden on our loved ones, either our children or theirs?
I’m trying to figure this out and would love any wisdom from you willing to share (please comment below). Just this past week, we experienced a generous dose of “making family happen”.
Dave and I traveled to Georgia for a family visit, and it was a sweet touch-point with many we loved there. Like our trips to visit our Delaware family, this one brought all sorts of beauty and kindnesses which will sooth our hearts for many months to come.
 In all our married life, we have never lived close to family – sometimes states away, and sometimes countries apart. I have always missed that drop-in nearness with loved ones. Now with both parents gone, my hope is that we next generations will carry on relationships that matter. The traditions may change some, but as long as there are sweet memories…that’s a big part of making family happen. I’m very thankful for a brother and sister-in-law who made family happen for us this past week…and all the younguns who could.
As the holidays of Thanksgiving and Christmas quickly come, I hope for all of us that we can lean in – to God and each other. Photo Credit: Wikimedia Commons

Irish People Try American Thanksgiving Food – Dustin Nelson [Despite brief politicalization, this video was so fun.]

Bonuses

The Instant Pot – Haven’t bought one yet but now I am – thanks to this blogger – family. life. organized.

Favorite quote of the week:  Focus is finding a big “Yes” and saying “No” a thousand times.John R. Bell

Practices From the Inside Out: Taking Off Our Masks – Greg Richardson

Free T-shirt in the mail today – Emory Cares International Service Day

Monday Morning Moment – Extreme Ownership – the Greater Good of Both Taking Responsibility and Letting Go of Control

Photo Credit: Echelon Front, Facebook

When we see individuals in the military with some form of Special Forces training and experience, we are captivated and sorely aware of how different they are from most of us. That level of discipline, courage, expertise and physicality is uncommon. Nothing I ever imagined for myself. Still what can we learn from these leaders that we can apply to life and work?

Although the book Extreme Ownership was published in 2015, it was unknown to me until this weekend. Thanks to my Twitter feed and then reading some reviews, I ordered my own personal copy. The authors, and former Navy SEAL team commanders, Jocko Willink and Leif Babin are heroes and the stuff of legend.

[OK…I haven’t read the book yet…pre-ordered the latest edition coming out November 21, 2017. however, the reviews and summaries (listed in the links below) have already been so informative, I will gush away even before reading the book. So sink your teeth into these bits below until we have both read the book…or have you already read it?]

The phrase extreme ownership really tantalized because it spoke to my own leader heart. It resonates with servant leadership which is hard to fathom as a norm in military structure and authority. The idea of everyone on a team, in an organization, owning their part of a vision or operation is thrilling to me. It makes sense that this would, of course, lead to highest performance…provided…and this is imperative: the leadership, up and down the organization, is equipping each team member, communicating thoroughly, and sharing decision-making as appropriate.

Leadership coach Brian Dodd was the one who first guided me to the book Extreme Leadership through his blog: 25 Lessons on Extreme Ownership – How the U.S. Navy SEALS LEAD And WIN. Some of his points from the book are:

  1. “Without a team – a group of individuals working to accomplish a mission – there can be no leadership.  The only meaningful measure for a leader is whether the team succeeds or fails.”
  2. “For leaders, the humility to admit and own mistakes and develop a plan to overcome them is essential to success.  The best leaders are not driven by ego or personal agendas.  They are simply focused on the mission and how best to accomplish it.”
  3. “Leaders must own everything in their world.  There is no one else to blame.”
  4. “There are only two types of leaders: effective and ineffective.  Effective leaders that lead successful, high-performance teams exhibit Extreme Ownership.  Anything else is simply ineffective.  Anything else is bad leadership.”
  5. “Leadership isn’t one person leading a team.  It is a group of leaders working together, up and down the chain of command, to lead.”
  6. “Ego clouds and disrupts everything: the planning process, the ability to take good advice, and the ability to accept constructive criticism.  It can even stifle someone’s sense of self-preservation.  Often, the most difficult ego to deal with is your own.”
  7. “As a leader, it doesn’t matter how well you feel you have presented the information or communicated an order, plan, tactic, or strategy.  If your team doesn’t get it, you have not kept things simple and you have failed.  You must brief to ensure the lowest common denominator on the team understands.”
  8. “Human beings are generally not capable of managing more than six to ten people.”
  9. “Trust is not blindly given.  It must be built over time.  Situations will sometimes require that the boss walk away from a problem and let junior leaders solve it, even if the boss knows he might solve it more efficiently.”

Business leader Tom Niesen also lists his takeaways from the book, and they align nicely with the other summaries I read:

  1. Mission (Commander’s Intent and Effectiveness)
  2. It is on the leader! (Assuming a good “hire,” now, it is the leader).
  3. Extreme Ownership – everyone believes in the “why”, understands the “why”, and then pursues the “what”. Beginning with the leader. But, everyone “owns it all”.
  4. Get rid of the undermining, not-carrying-the-load, under-performer [this should be a rare necessity in extreme ownership but it can happen].
  5. Get very good at information sharing.
  6. Simplify! Keep it simple. (Not simplistic – simple).
  7. Communicate – thoroughly communicate. Up and down and all around. Confirm that the communication was sent and received and understood.
  8. Prioritize and execute. – [Tom Niesen’s summary of Extreme Ownership]

I hope these two summaries (and others in the links below) will whet your appetite to consider reading Willink’s and Babin’s book. Especially  consider taking steps toward extreme ownership in your business or organization.

Sometimes, we struggle in leadership to trust those around us to speak into decisions or even to carry out their assignments without us hovering. Worse is when we just don’t trust others and, as a result, take too much responsibility on ourselves or just a few trusted members of the team. I’ve learned through my life to take joy in the many…even with all its messiness.

I’m reminded of a proverb along these lines:

Without oxen a stable stays clean, but you need a strong ox for a large harvest.  Proverbs 14:4Photo Credit: Wikimedia Commons

If we want processes neat and tidy, we must hold tight to control and keep our trust to a very few colleagues.

Extreme ownership requires a great deal from leaders. We must operate with wisdom and excellence to fully equip our teams and then to give them the freedom to execute. Clear and full communication, up and down the command chain, greases the tracks for this kind of operation. Shouldering personal responsibility at all levels is also crucial, but the key is ultimately the executive leader takes full responsibility in the end…especially if something goes wrong.

I love this concept of extreme ownership. Who’s with me? Fortunately we can apply these principles without having to go through the grueling process of being a Navy SEAL. Thanks, Gentlemen, for your incredible service.Photo Credit: Wikimedia Commons

Extreme Ownership: How US Navy SEALS Lead and Win – Jocko Willink and Leif Babin

25 Lessons on Extreme Ownership – How the U.S. Navy SEALS LEAD And WIN – Brian Dodd

United States Navy SEAL Teams

Here are my 8 Lessons and Takeaways from Extreme Ownership by former Navy SEALs Jocko Willink and Leif Babin

Extreme Ownership – Leadership Lessons From the SEAL Team – Gerardo A. Dada

Extreme Leadership Training

YouTube Video – Extreme Ownership – Jocko Willink – TEDx University of Nevada

New Release (November 21, 2017) – Extreme Ownership: How US Navy SEALS Lead and Win – Jocko Willink and Leif Babin

Extreme Leadership – Leading Blog @LeadershipNow – Michael McKinney

Extreme Ownership by Jocko Willink – Book Summary & PDF – Paul Minors

15 Minute Business Books – First Friday Book Synopsis

5 Friday Faves – Super Mario Brothers, Great Television, Not Hoarding, Thrifting, and Simple Pleasures

As I write the sun’s going down on another work week. Friday came and has almost gone as the days shorten in Fall. Before the day passes into the weekend, here are my favorite finds of the week.

1) Super Mario Brothers – Just in time for the Christmas shopping season, Nintendo is releasing its latest version of the popular video game series: Super Mario Brothers Odyssey.  Nathan Mills, of Beyond the Guitar, has played these games for much of his life. So many memories.

When he arranges and performs some of composer Koji Kondo‘s themes, you will hear the love and sweet nostalgia, in his playing.   Check it out.

2) Great Television – So many viewing options these days with cable channels, Netflix, etc. It is amazing to me how many great shows are on TV right now, without us viewers having to be bombarded with vulgar language, and so much sex and violence. Three of my absolute favorite shows are on the regular networks. They are The Good Doctor (ABC), This Is Us (NBC), and Blue Bloods (CBS). Photo Credit: Facebook, International Business NewsCBS

The writers on these shows really seem to know their audiences.  Intelligent, touching, and riveting stories. I’m not going into all the reasons why these shows are favorites today, but I would love to know why you love these or other shows (please share in the Comments below).

3) Not Hoarding – In the last two weeks, I’ve been working on a project that has required much manpower and discernment. It relates to clearing out a much-loved property left “as is”, in order for the next occupants to use the space. The word “hoarding” has been thrown around several times, and I’d like to address the use of that word in today’s culture. Actual hoarding is a painful, psychologically and socially debilitating disorder.

About Hoarding Disorder – Stanford Medicine – Rodriguez Lab

To call anyone a hoarder is insensitive. It’s not a word that should be used casually to judge people. What some would call hoarders are actually resourceful, frugal, or innovative.

Financial planner Amy Jo Lauber posted a great piece on this:
There’s a Fine Line Between Being Resourceful and Being a HoarderOn the surface, some could appear to be hoarders, but their reasons for holding onto things make a difference. My mom and dad had two sheds full of tools and treasures when Mom died. As we cleared out those sheds, I was reminded of her reasons for having the things she had in storage – it was always to bless others. She didn’t hold onto things because they gave her some measure of comfort or stability. They were in storage and in transition, on their way to others…and she just didn’t get to finish. After she died, Dad began going through his tools and did give most of them away to family members and friends.

It’s easy to just judge people as hoarders if you don’t know them well. A key to determining if it’s not hoarding is to look for margin. Are there chairs to sit in and room to maneuver in your home or that of your friends and family? Is the kitchen usable? Can you park cars in the garage (of course, the garage is sometimes used for storage? Are material things barriers to relationships or are they just stuff?

The Psychology Behind Hoarding: When Does Cluttered Turn Into Hoarding? – Gregory L. Jantz

Stuff management requires from its owner time and energy. However, so does shopping (and the finances) for replacements for the things discarded.

To judge others based on how they deal with their stuff can be as misguided as the old addiction of trying to “keep up with the Joneses”. However, we would be just as culpable if we negatively judge those who don’t hold onto things. I hope this makes sense; I’m wrestling with it this week…wanting to understand both sides.

HoardingNot hoardingPhoto Credit: Wikimedia Commons, Flickr

Americans Are Pack Rats. Swedes Have the Solution: ‘Death Cleaning’ – Jura Koncius

[Sorry for the rant…words mean things.]

4) Thrifting – Don’t you love discovering great finds in thrift stores? This sort of thing goes along with “not hoarding” as we reuse, repurpose, recycle. Here’s a sweet story about thrifting. One of my favorite thrift shops is West End Thrift in Richmond, Virginia. It’s just been open since the Spring of 2017. When it first opened, one of the promotions was new wedding dresses at thrift store prices.Photo Credit: Facebook

The story goes that these dresses were donated by a consignment shop owner who was retiring. She apparently had final ownership of the dresses and gave them to West End Thrift. I was only in the store once when a young woman took advantage of this great deal. She had been in the store in the Spring and had seen a dress she loved… but didn’t buy it (for whatever reasons). More recently she dropped back by, and inquired if it was still available (doubting such a possibility). The dress was still there and fit her beautifully. Here’s this lovely young woman, and a handful of store volunteers, and about the same number of customers – who in that moment were like her moms, sisters, and friends. Complete with tears and picture-taking. What we pass on to a thrift store often becomes someone else’s affordable find. Love it!

5) Simple Pleasures – Lastly, can I just go on a minute about the simple pleasures of life? God is so kind to give most moments – and even days – of complete joy. Often, these pleasures require no special planning nor a ton of resources. They are just part of this amazing gift of life. Here are a few of mine from this week:

  • Visits with grandchildren (if you don’t have any yourself, borrow some – their moms would probably be grateful to share).

Photo Credit: Max Pixels

  • Brie and bacon with my coffee one morning. Perfect.
  • Fall sunsets – I do NOT know the meteorological phenomenon but the sunsets this time of year are indescribably beautiful.
  • An invitation, a revelation, a walk or drive with a friend, a surprise opportunity, a quiet evening, a cause for laughter, an occasion to serve with hard work – joys of this week.
  • A perfect treat. There was a time in my life that this would be Hershey’s Kisses (milk chocolate traditional, no other flavors needed).  It is the perfect chocolate.Photo Credit: Flickr

Ironically, I’m not eating chocolate anymore…but here’s what’s weird and lovely. Steam cauliflower, then apply just the right amount of butter and parmesan cheese…and it suffices nicely. Seriously.

So hope you have a wonderful weekend – with all the delights of the Fall season. Be kind to yourself and each other. Comment below what some of your favorites are…and add to our delight.

Bonuses:

12 Podcasts That Will Make You a Better Leader – Lolly Daskal

No One Warned Me About This Weird Season of Motherhood – Vanessa Hunt

9 Surefire Signs Your Colleagues Are Toxic – Marcel Schwantes

Could “Factory Man” Still Be a Catalyst for Eco-tourism? – Beth Barton

When Daddy goes to work, our grandson can still see him through his music videos (Thanks, B, for posting):

Monday Morning Moment – How an Accidental Diminisher Becomes a Multiplier

Liz Wiseman has written on this brilliantly in her leadership book – Multipliers – How the Best Leaders Make Everyone Smarter . Wiseman is the president of The Wiseman Group, a leadership research and development firm, headquartered in Silicon Valley, California.

Blog - Liz Wiseman

Photo Credit: LiveIntentionally.org

I first heard her speak at the Global Leadership Summit this year. This engaging young woman clearly has had multipliers in her own life and has obviously learned from some diminishers as well.

On the inside cover of Wiseman’s book Multipliers, she defines two terms: “Diminishers” and “Multipliers”:

“The first type drain intelligence, energy, and capability from the ones around them and always need to be the smartest ones in the room. These are idea killers, the energy sappers, the diminishers of talent and commitment. On the other side of the spectrum are leaders who use their intelligence to amplify the smarts and capabilities of the people around them…These are the leaders who inspire employees to stretch themselves to deliver results that surpass expectations.” – Liz Wiseman

Photo Credit: Slideshare

[Sidebar – Diminishers are not necessarily evil people. Their focus could be so tuned to the endgame that people and processes get lost in the pursuit. It’s possible some are accidental diminishers. Hopefully they will have an “aha!” moment, maybe through the multipliers in their own lives. They, too, could change their habits and disciplines.]Photo Credit: Multipliers Books

A diminisher (accidental or not) holds tightly to control, is exclusive (tribal) in her relationships, gives rationale that seems well-thought-out but demeans the hearer, wants the stage, breaks down trust, and lacks care or respect for those in her charge. I shudder at the possibility that I could become such a person…but it is possible for any of us to stray into the relational style of a diminisher.

A hard-wired diminisher may not be able to change – wouldn’t see her thinking or methods as a problem, in fact, sees them as part of how she ended up in charge. However, an accidental diminisher could recover…if he saw what was happening…through over-work, too much responsibility, or having personally experienced the ill of diminishing and taking on its qualities without being aware.

I want to always be a multiplier – one who genuinely cares for people, who inspires confidence in others, who sees the possibilities, who risks by giving over control to another, who stirs thinking and enlarges the lives of those in his/her circle of influence…a circle that’s widely inclusive.

Being a leader is a humbling, stretching experience and, for the sake of those under your watch in your workplace or organization, we want to offer the best leadership we can, right? However, we can all fall prey to habits over time that diminish others.

Forging disciplines that keep us from diminishing is wisdom. Liz Wiseman and Greg McKeown offer three points from which to start:

  1. Shift from giving answers to asking questions. The best leaders don’t provide all the answers, they ask the right questions.
  2. Dispense your ideas in small doses. If you are an idea guy who is prone to tossing out more ideas than anyone can catch, you have “the gift of gab.” Try articulating your ideas in increments. Introduce fewer ideas and leave white space. First, it creates room for others to contribute, and second, your words will be heard more frequently and will be more influential.
  3. Expect complete work. People learn best when they are fully accountable and face the consequences of their work. Ask people to go beyond pointing out problems. Ask them to find a solution. By wrestling with it themselves, they’ll grow their capability and be able to operate more independently.

Wiseman also talks about effective leaders (or multipliers) as operating in the role of change agentsdo we reserve the right to make the final decision every time or do we wrestle through decisions with those most affected by them? The latter can definitely be more messy but is also more effective and honoring.

“Multipliers invoke each person’s unique intelligence and create an atmosphere of genius—innovation, productive effort, and collective intelligence…He’ll outstretch all your capabilities to make it happen. He is highly demanding, but you feel great. You know you are signing up for something that will challenge you on a daily basis for many years to come. You will challenge yourself and all your capabilities…Exhilarating, exhausting, challenging, gratifying. He’s a big source of energy. He is a source of power and a tail-wind for what we do.”  – Liz Wiseman

Thank you, Liz Wiseman. You are a wise woman (I’m sure you get this all the time…couldn’t resist). Thank you, to all those multipliers in my life’s journey.

Read Wiseman’s book. I’d love to hear your stories of multipliers in your life…and any diminishers that you learned from but (hopefully) were not diminished in the season you were together…maybe you became a multiplier in that person’s life. Journey strong, Friends.*

Multipliers – How the Best Leaders Make Everyone Smarter by Liz Wiseman with Greg McKeown

*Excerpts from my previous blog: Liz Wiseman’s Leadership Book on Multipliers and the Story of a Multiplier in Our Lives – Deb Mills Writer

Are You an Accidental Diminisher? – Liz Wiseman & Greg McKeown

Leadership Mindset – Are You a Multiplier or a Diminisher? – Tony Flatau

Can a Diminisher Become a Multiplier?

The Shadow Side of Leadership – Jesse Lyn Stoner – [Read comments]

Slideshare – The Multipliers – Why Some Leaders Create Genius Everywhere – Greg McKeown

YouTube Video – Leaders as Multipliers with Liz Wiseman

YouTube Video – Liz Wiseman – The Multiplier Effect 0

Multipliers Quotes from GoodReads

2013 Global Leadership Summit Session 3a: Liz Wiseman

Brian Dodd – 4 Leadership Lessons From Mt. Rainier and the Inc. 500 Fastest Growing Business List – another example of a Multiplier