Tag Archives: Monday morning moment

Monday Morning Moment – Servant Leadership – Trending Forward

Photo Credit: Tri Pham, FLickr

The servant-leader is servant first.

It begins with the natural feeling that one wants to serve. Then
conscious choice brings one to aspire to lead. The best test is: do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?Robert K. Greenleaf
“…more likely themselves to become leaders” – Isn’t that how you thought Greenleaf would end that sentence? I read it that way. We don’t naturally think of aspiring to serve – “moving up the ranks” to better position ourselves to serve.
Why write about servant leadership?
So much has been and continues to be written about servant leadership. The terms change and trend a bit differently over time. Of late, relational leadership has gained in popularity. This type of leadership is defined as “as a relational process of people together attempting to accomplish change or make a difference to benefit the common good.”
I love that concept and style of leading, but servant leadership goes even farther. Relational leaders can focus on their particular team or tribe, in a mentoring, collaborative role…for the good of those leaders and the organization and client base. Servant leaders aspire to a wide reach. Not just leader to leader, but to permeate the whole of the organization with an ethic that everyone, at every level, matters. This is a huge aspiration but the gains are huge as well.

Marcel Schwantes, founder of Leadership from the Core, has written a piece on the 10 Leadership Habits Found in the World’s Best Leaders. These ten habits are derived by Larry Spears from the Robert Greenleaf‘s pioneer work in servant leadership. Read the article for Schwantes full commentary, but the 10 habits follow:

  • Listening
  • Empathy
  • Healing
  • Awareness
  • Persuasion
  • Conceptualization
  • Foresight
  • Stewardship
  • Commitment to the Growth of People
  • Building Community

Another list of qualities to consider is posted by business leader Skip Prichard‘s 9 Qualities of the Servant Leader. Both Prichard’s list below and Schwantes’ list above are excellent markers for your own leadership:

  • Values diverse opinions
  • Cultivates a culture of trust
  • Develops other leaders
  • Helps people with life issues
  • Encourages
  • Sells instead of tells
  • Thinks you, not me
  • Thinks long-term
  • Acts with humility

Finish the whole of his article here (and don’t miss the comments – fascinating).

Photo Credit: Virginia Guard Public Affairs, Flickr

Marcel Schwantes has also written 10 Compelling Reasons Servant Leadership May Be the Best, Says Science. In this piece Schwantes tackles the misconceptions about servant leadership as well as the many reasons why it’s the best form of leadership. I personally love this article because the evidence of the kind of company that prospers under servant leadership is undeniable. We know these organizations by their service – like Chick-Fil-A, Southwest Airlines, Home Depot, Ritz Carlton, FedEx, UPS, U.S. Marine Corps, and many others. Very persuasive.

Finally, I’d like to share General Stanley McChrystal‘s view of leading “like gardeners”. My husband is a gardener. Even after a long, tiring day at his regular job, he puts in the time necessary to tend the plants he’s growing. Bent over, on his knees sometimes, doing the work of nurturing them to reach their maximum fruitfulness.

“Regular visits by good gardeners are not pro forma gestures of concern—they leave the crop stronger. So it is with leaders.”

Employees and customers know the experience (or lack thereof) of the leader who truly attends to their needs. No drive-by visits here. No sprinkling of some corporate fairy-dust just by the sheer presence of the leader in the room, or the building, or on podcast/commercial.

McChrystal warns against the leader who becomes too important to personally serve his personnel or customers.

“I would tell my staff about the “dinosaur’s tail”: As a leader grows more senior, his bulk and tail become huge, but like the brontosaurus, his brain remains modestly small. When plans are changed and the huge beast turns, its tail often thoughtlessly knocks over people and things. That the destruction was unintentional doesn’t make it any better.”

Always in thinking of leadership, we are tempted to look to our own leaders…to measure them by the scale of excellence (seen above). The servant leader is servant first. Don’t get muddled up by checking off what your leader is not. Serve that leader, as you serve other personnel and customers. Serve. Serve by leading. Lead by serving.
“Servant-leadership is more than a concept, it is a fact. Any great leader, by which I also mean an ethical leader of any group, will see herself or himself as a servant of that group and will act accordingly.”
[Please don’t miss the links below…especially those not mentioned in this blog. Also please share examples (in Comments section below) of servant leadership you have experienced…or your own personal journey in becoming a servant leader.]
Journey strong. Serve long.

YouTube Video – Servant Leadership – Leadership From the Core – Marcel Schwantes

10 Compelling Reasons Servant Leadership May Be the Best, Says Science – Marcel Schwantes

9 Qualities of the Servant Leader – Skip Prichard

The Understanding and Practice of Servant-Leadership – Larry C. Spears

General Stanley McChrystal: We Should All Lead Like Gardeners

Glassdoor’s 2017 Best Places to Work Rankings: The Importance of Common Purpose – Barry Sanders

Monday Morning Moment – True Humility in Leadership – So Not Cliché – Deb Mills

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – With Matt Monge – Deb Mills

Larry C. Spears and Robert K. Greenleaf

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service – Deb Mills

Monday Morning Moment – 3 Quick Reads on Leadership – to Help You Stay the Course, Not Be a Jerk, While Being Innovative – Deb Mills

Happily Ever After – What Makes Relationships Work – Poster – Frank Sonnenberg

Jesus and Holy Week – Monday, Day 2 – Jesus Curses a Fig Tree and Cleanses the Temple

Blog - fig treePhoto Credit: Fig Tree by Bob Orchard

[Adapted from the Archives]

On the next day, when they had left Bethany, He became hungry. Seeing at a distance a fig tree in leaf, He went to see if perhaps He would find anything on it; and when He came to it, He found nothing but leaves, for it was not the season for figs. He said to it, “May no one ever eat fruit from you again!”Mark 11:12-14

During that week in Jerusalem, Jesus and his disciples spent the nights with friends in Bethany, two miles outside of the city. Each morning, they would walk into Jerusalem. On that Monday morning, just four days prior to his crucifixion, Jesus became hungry on the walk in. Seeing a leafy fig tree, he looked for fruit. With fig trees, where there are leaves, there should be figs. Since green figs are edible, and it wasn’t yet harvest season, there should still be some fruit on the tree.

When he found no figs, Jesus cursed the tree. This seems out of character for Jesus, until his action is put in the context of his culture and community. Throughout his public ministry, especially as he became more known and revered, the Jewish religious leaders held him in contempt. Jesus’ teaching of our dependence on God’s righteousness and not our own flew in the face of the Pharisaical teaching of the day – that of strict adherence to Jewish law as the only hope of finding favor with God. For Jesus, the leafy barren fig tree must have been a picture of religious Jews of that day, all flash and finery but no fruit of faith.

Jesus was left still physically hungry and then also spiritually hungry  – for this people of the Book to receive the good news that the Messiah had come.

Finally, arriving back in Jerusalem, Jesus was deeply troubled by what he found inside the Temple. The crowds of Passover pilgrims did not disturb him, but temple grounds turned marketplace did. In this sanctified place, meant only for worship, there were money-changers and sellers of animals for sacrifice, right in the Court of the Gentiles – in the only place where non-Jewish God-believers could worship.Blog - Jesus Cleansing the TemplePhoto Credit:Expulsion of the Moneychangers from the Temple” by Luca Giordano

And Jesus entered the temple and drove out all those who were buying and selling in the temple, and overturned the tables of the money changers and the seats of those who were selling doves. And He said to them, “It is written, ‘MY HOUSE SHALL BE CALLED A HOUSE OF PRAYER’; but you are making it a ROBBERS’ DEN.”Matthew 21:12-13

Often in film depictions of Jesus cleansing the temple, he appears a crazed individual, flailing about, throwing tables and flinging pigeons into the air. I can’t even imagine him that way. We can’t know how it happened except that in Jesus’ anger, he did not sin. I know the Jesus Film is just another director’s film rendering, but in this scene, Jesus showed great restraint. Disturbed at the buying and selling that actually kept believing Gentiles from worshiping, he moved to correct the situation. He was unafraid of the temple officials, burning with zeal for his Father to be truly worshiped in that place.

Zeal for Your house has consumed me, And the reproaches of those who reproach You have fallen on me.Psalm 69:9

Later in the week, he himself would be the one sold –  for 30 pieces of silver, betrayed by one of his own disciples, to satisfy the wrath of the religious leaders. That story is for another day.

This Holy Monday, we are drawn again to this Messiah who teaches us that the way we live our lives matters but not more than the way we relate to God. He is holy, and in His righteousness, we stand…on solid ground.

Holy Week – Day 2: Monday Jesus Clears the Temple

YouTube Video with Lyrics of In Christ Alone by Stuart Townend & Keith Getty

Reasoning Why Jesus Cursed the Fig Tree

Monday of Holy Week

The Righteous Anger of Jesus

Cleansing the Court of the Gentiles

Jesus Film Media – website & app to watch videos

Monday Morning Moment – Empathy – Key to Creativity and Innovation – What?!

Photo Credit: Andy Orin, Lifehacker

Empathy is no soft skill. In fact, it can be a rare commodity in today’s workplace where we are competing for jobs, customers, time with the boss…pushing for that edge which makes us stand out over the guy down the hall.

We have seen empathy in corporate culture. Amazon immediately comes to mind, as does Apple. These companies have studied the wants and needs of their customers and they have put that research into play in their service and products. Customer loyalty is a huge outcome of feeling understood and valued.

Empathy and sympathy are two very different human experiences and expressions. To sum up the differences between the most commonly used meanings of these two terms: sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters, while empathy is putting yourself in the shoes of another. [read more at Dictionary.com]

Our neighborhood is in the middle of a huge engineering project being done by our local electric company. The wires are being put underground thereby keeping our service from being interrupted by windstorms. Various technicians and contractors have come to each of our front doors to let us know, courteously and apologetically, what disruptions must happen to eventually provide this service. The sub-contractors, moving throughout the neighborhood, have worked quickly and quietly, keeping disturbance at a minimum. Their work will all be completed soon with 1) only what disruption was absolutely necessary and 2) with a high expression of empathy for their presence on our streets and in our yards.

Disruption devoid of empathy is no business process anyone wants in their workplace…no matter what the outcome or benefit. Unfortunately, when it happens (and it does), we put up with it for what comes out of it, and because we have no other choice… If we are not careful our own empathy for one another suffers. Mark that.

Photo Credit: Lifehacker

For years, the word and process of empathy had become so common, it became almost without meaning. Something just ordinary. Nothing special. Now, it’s rising in favor again…probably, seriously, because of how competitive businesses have become. Too often, we err in business with putting innovation and technology as goals and standards without considering the customer or colleague. Decision-making proceeding ahead of information-gathering and analyzing impact on those most affected is not the way up.

Marla Gottschalk says it well in her piece Disrupting Organizations With Empathy, Forward thinking organizations hold great empathy for their potential customers. They design products that not only appeal to our emotions and senses, but address the problems we wrestle with in our daily lives. In each product, process or service — there is a little of us represented.

As long as we have empathy, I believe we’ll have innovation.

The same truth applies to the developing frameworks that support our employees. With empathy, we can achieve significant advances not only the way we work, but how we ultimately feel about our work lives. Whether we are considering leadership (See how empathy affects perceived leadership here), feedback, career development or work spaces — empathy matters.

Viewing work life from another’s perspective, can reap powerful results. We need to follow behind our employees and support their journey...Measuring our workplace problems is simply not enough to encourage healthy workplaces.” – Marla Gottschalk

Photo Credit: Brian Solis

I watched an episode of Chase Jarvis Live where Jarvis interviews Brian Solis – author of What’s the Future of Business: Changing the Way Businesses Create Experiences and X: The Experience When Business Meets Design. Brian Solis is one incredibly smart individual, and what captivated me the most in that 45-minute interview? What he said about empathy: “What do you want somebody to feel after they’re done with you in every moment of truth?…Who am I really trying to reach? What’s a day in the life of their world? What could I do to have an impact in their world?…What does a relationship really mean? When you see the world outside [from their side], then you see the role you’re going to play…Empathy unlocks a whole new level of perspective…It’s not good enough to be good enough…or the best. You have to now understand the impact you want to have and the role you want to play in someone’s life and then who that person is and design for that. It’s so inspiring.” – Brian Solis

Marcel Schwantes lists empathy is one of the 10 leadership habits found in the world’s best leaders. Empathy is a discipline. It is hard skill that every leader and every person equipping themselves to lead must see and seek as valuable to leading well. Otherwise, the lack of empathy will eventually have a pervasive effect on the workplace and the service and product. Don’t let this happen to you or your team.

Finally, I want to close on a much-loved classic TV show episode. It is Star Trek, The Original Series. This episode is titled The Empath.Blog - EmpathyPhoto Credit: tos.trekcore.com

In the YouTube video of one of the episode’s scenes, Captain Kirk, Dr. McCoy and Spock are in captivity. The humanoid woman Gem is with them. She is unable to speak but has extraordinary empathic powers. She can feel the pain of another and take it into herself, thereby healing the other person, at a cost to herself. She is also learning from these three what genuine care and self-sacrifice are.

YouTube Video – “Empath” Episode – Star Trek – The Original Series

The Empath Episode – Plot summary, quotes, & other Trekkie details via Memory Alpha

Not the sort of topic we often toss around in our conference rooms or strategy meetings. Still…if we want to offer the best and be the best in our organizations, the lessons are clear…as are the warnings.

Empathy is Actually a Choice – Daryl Cameron, Michael Inzlicht, and William A. Cunningham

Why Genuine Empathy is Good For Business – Jeff Booth

The Importance of Empathy in Everyday Life – Video – Andy Orin

The Key to Creativity and Innovation is Empathy – Brian Solis [Video from CreativeLive – Chase Jarvis Live]

YouTube Video – Brené Brown on Empathy

These 10 Leadership Habits Have Been Found in the World’s Best Leaders – Marcel Schwantes

The Invention of Empathy: Rilke, Rodin, and the Art of “Inseeing” – Maria Popova

Monday Morning Moment – Elevating Our Work – with John Burke and Benjamin Hardy

Photo Credit: Benjamin P. Hardy (l), John Burke (r)

On the weekend, I was catching up with a bunch of friends who gather occasionally to keep relationships up-to-date. The question around the table was “So what’s new and exciting?” That usually elicits baby news, job changes, latest relationship, and emotional or situational struggles. I was completely engaged in what they were all saying…and then it was my turn.

I had nothing.

After stammering over what I could add, I pretty much just confessed to the mundane nature of my life. Vanilla was the only flavor that came to mind.

On the drive home, clarity prevailed and the largeness of the past year’s events filled my mind’s eye like watching an action film on the big screen. More “new and exciting” than I imagined could happen in a year – a grandson’s birth, a cancer diagnosis, my father’s illness and death were just some of the scenes of the last several months.

Then, right there, in the dark car, I was filled with gratitude that a merciful God filled all of that with His presence. Sometimes I forget to say out loud how incredibly good God is to be in our lives…and to never leave us alone in the hard.

Today’s “new and exciting” is that I am cancer-free right now, that darling baby is the star of his own music video, and acute grief in losing our dad is shifting to savoring memories of all our years together.

There’s more though…
Later in the weekend, I read this enlightening piece written by Benjamin P. Hardy. He interviewed composer and pianist John Burke about how he pushes himself to create.
Burke listed out four strategies that he regularly uses to “elevate” his work.

1. Always Work on Something You’ve Never Done Before

2. Map It All Out From the Beginning

3. Apply More Layers of External Pressure Immediately

4. Put Creation Time On Your Daily Schedule

Read Hardy’s piece for the particulars of Burke’s creative habits.

Photo Credit: AZ Quotes

Burke’s approach to work, in general, and creating music, in specific resonated with me for two big reasons. The first, is that I had seen his system for creating in the habits of our composer/guitarist son, Nathan Mills (Beyond the Guitar). The second reason is that I see what the “new and exciting” had done to my own creative habits.

I had settled into a sameness, a smallness, that had become a prolonged recovery time for me. Healing was imperative, but there comes a time when we gather ourselves up and get back into life. The Hebrew King David’s example came sharply to mind – after praying and fasting for his terribly ill son – 2 Samuel 12:18-20 – at the news the child died, David rose up, washed and dressed, worshiped God, and ate.

The “new and exciting” for this Monday is to take John Burke’s strategies to heart. When a person gets her life back after a cancer diagnosis, and recovery is behind her, the best medicine is to get on with life…with a renewed passion and intentionality.

Thank you, Mr. Burke, and Mr. Hardy.

My husband has described this “elevating our work” with the phrase “Shifting to the next gear”. That’s what I want for this next chapter of my work life. I’ve been driving the service roads, and now it’s time to get back out on the highway. To adjust my life to a greater difficulty and higher speed.

Elevating our work requires adjusting our thinking in that direction as well. [See links below.]

I’m ready to take the next gear.

How about you?

John Burke: 4 Strategies to Continually Elevate Your Work – Benjamin P. Hardy

Persevere – My Interview with Grammy-Nominated Pianist and Composer, John Burke – Podcast – Katy Galli

John Burke – YouTube Channel

10 Steps to Successful Thought Leadership to Elevate Your Career and Your Organization – Glenn Llopis

A Health Blog – 10 Proven Ways to Help Boost Creative Thinking

Elevate Your Leadership – Marlene Chism

To Expand Your Influence, Elevate Your Capacity to Think – John Maxwell

Critical Thinking Exercises: 9 Facts and How They Elevate Your Mind – Katrina Manning

Monday Morning Moment – Résumé vs. Eulogy – On Befriending Our Colleagues

Photo Credit: Tangram

Don’t you hate when, out of all the positive exchanges we have at work, there’s that one negative that hangs in our memory? It was a team-building exercise on trust really early in my career. One of the people on my team, with whom I worked at the time, just wouldn’t engage. She finally said, “You are just my co-workers. We are not friends.”

We are not friends.

Slayed.

Throughout my career, I’ve made it a goal to befriend colleagues – those close to me and up and down the ranks. Befriending isn’t becoming best buddies necessarily. By definition, it is “to act as a friend to; to help; to aid”.

When this coworker, in my professionally formative past, expressed openly that we were just a part of her job…I was surprised and schooled. For some, relationships at work are compartmentalized in such a way as to keep them formal and shallow.

There is a measure of safety in keeping work relationships at a distance. I get that. However…

When we spend more waking hours with our colleagues than with even the closest of our loved ones, they bear some significance.

I’ve just begun reading Scott Sauls’ book Befriend: Create Belonging in an Age of Judgment, Isolation, and Fear.   I wrote about it here a few weeks back as the next book on my reading list. The author Scott Sauls is a pastor, but more than that, he is a friend. Not because I know him personally, but because the imprint of Jesus is on his writing and life. He is not preachy or churchy (in the way it was never meant to be). Sauls is wise, loving, and inclusive. Whether you are a person of faith or not, if you want to deepen your friendships and work relationships, sampling the pages of this book will aid you on your way. This book itself, like Sauls, actually befriends you.

Photo Credit: Amazon

My Monday blogs are often reserved for workplace matters – either the culture of our workplace or our very careers. Sauls talks early in the book about how we view success in life. He recalls David Brooks‘s take on our achievement culture.

“We live by two sets of virtues: the résumé virtues – things we bring to the marketplace – and the eulogy virtues – things we want said about us at our funerals. Brooks concludes, ‘In [our] secular achievement culture, we all know the eulogy virtues are more important, but we spend more time on the résumé virtues.'”

What people think of me when I’m gone is less important than truly making a difference in this life. When it comes to our work, I think we all want to add value, not just to the product, but to the people with whom we work and for whom we provide services.

We can get caught in the press of beefing up our résumé and lose sight of the people, real flesh-and-blood people, all around us. Oh, we may not call our focus résumé-building, but when we take a moment to check our motives, it becomes more clear. Ambition, self-promotion, and exclusive control can crush work relationships. We often think it’s someone else but before long it can become us.

I will never forget a colleague who shared about his own pivotal relationship with someone he once considered a difficult boss. They argued over every idea, every decision, every action plan…at least, as this man remembers. His boss was always asking hard questions and pushing him to think more and more outside the box. Yet, in the middle of his heatedly trying to persuade his boss of the rightness of his ideas, the boss would look at his watch and say, “Let’s go get some lunch.” This would infuriate the man re-telling his story.

However, over the years, he began to see something in his boss he didn’t notice at first. This older man genuinely cared for his young protégé. The banter back and forth was to encourage excellence and innovation but never at the expense of valuing the relationship. That’s why lunch together was all part of the exchange. He mattered to his boss.Photo Credit: Free Stock Photos

Later the older man retired and the younger man advanced in his career. Their paths rarely crossed after that. When the older man finally died, his wife called this colleague and asked for him to be a pallbearer at his funeral. The older man had come to consider the younger a friend…and the younger man, as he teared up in remembering, was the better for it.

I’ve written often on complicated work relationships – the us vs. them situations and dealing with contemptuous colleagues among others. We can be tempted NOT to befriend.

Photo Credit: QuotationOf

However, we are the ones who lose the most in not extending a hand of befriending (acting as a friend) to those with whom we work. It changes us, from the inside out, and we live only in the land of résumé-building, rather than eulogy-making.

Sauls writes about expanding our “us”. In the workplace, this can be extraordinarily counter-cultural. To look out for our own status and position is expected. To consider how we might take down silos and create a work community where “the rising tide lifts all boats” (Adam Grant) – something remarkable and memorable.

That is the legacy, years ago, of that coworker/”friend” of mine. She made me more resolved than ever. I want to be a befriender, a boat-raiser, and a person willing to expand the “us”.

Sauls closes this chapter by asking the question, “Where is your greatest opportunity to expand your “us”? It has me thinking. How about you?

“Compelled by the love of Christ, we must not withhold kindness or friendship from any person or people group, and we must not engage in any sort of us-against-them posturing. This in itself is countercultural in modern society. Compelled by the truth of Christ, we must honor and obey the Creator’s design—even when his design is countercultural and, at times, counterintuitive to us. His ways and his thoughts are higher than ours.”

20 Quotes From Scott Sauls’s New Book on Friendship – Matt Smethurst

Monday Morning Moment – Roadmap to Achieving Your Goals in Real Time and Regular Life – 10 Sure Turns

Photo Credit: edX

Life happens. Whatever our hopes, goals or dreams, we go after them in real time and regular life. The challenge is to not lose sight of them in the course of working your day-job, whatever that might be. Jon  Acuff’s book Do Over came out at a very timely place of transition in my life. The recurring theme of his book was to do what it takes to get where you hope to go – not finding yourself at the end of your career realizing you just clocked in and out of “someone else’s job”…for decades. The daily of our lives can snuff out or overshadow where we knew in our hearts we wanted to go…in work, relationships, and vision. Mark that and take positive steps through it.

I’ve read ever so much more about goal-setting than I’ve actually used. In thinking of goals and action plans, I can actually feel an eye twitch coming on…and all I want to do is eat junk food and check Facebook. Alas…goal-setting is a challenge…but a worthy one.

Roadmaps are helpful for me. Not only with finding the destination but also with marking progress, checking for more scenic routes, noting markers which teach us stuff, and pointing to rest stops.

After reading the articles linked below, a roadmap for decision-making has emerged that makes sense to me…and hopefully will be helpful to you. We need goals or we are never fixed on a mark toward which we launch our best efforts. The key, however, is not just in deriving the goal but, setting a course that aligns with our relationships and responsibilities. That way, when setbacks come, they don’t put us off-course. We just deal…and get back on course.

So here we go:

10 Sure Turns Toward Achieving Our Goals

  1. Listen to the Longing – As we get older, our goals change in life. Still at a heart level, we have longings for a life of deep purpose and genuine achievement. Those longings may be as unique as we all are as people. We are never too old or our lives too far-spent to tune into that longing. It’s never too late.
  2. Tell Those Closest to You – Don’t keep to yourself what you would love to pursue. Tell those who care for you so much that they will pour into your vision and your goals. Fear of failure or disappointment won’t diminish your hopes if others share them with you…because they love you and believe in you.
  3. Set Goals and Then Revisit Them With “Why’s?” – This is actually some of the hardest work of moving forward and stymies some of the best of us. Serge Popovic breaks this down in a helpful way by looking at the systems (or commitments) that help us get to goal. The goal is our destination but we daily make decisions and take action toward that goal. These rhythms are part of the discipline of achieving our goals. They also inform our direction as we revisit our goals and ask the necessary “why’s”.Photo Credit: Dreams Procrastinated
  4. Consider the Costs and Work Them into Your Plan – In setting course to meet life goals, there are givens we must consider. Taking care of our family is an obvious one. Managing our time around other responsibilities. Not missing our children as we strive toward that goal that can stretch years ahead. The costs don’t have to alter our course, but we must reckon with them.
  5. Organize Your Life – Why is this important? Organization can have a huge impact on recouping the costs (in #4) and in freeing us up to potentially getting to goal faster. Do be careful what your organize OUT of your life…especially relationships. Make wise decisions here… It’s one thing to get rid of stuff or downsizing time-wasters, and another thing to neglect relationships.Photo Credit: Paul Sohn
  6. Choose and Develop Your Team and Expand Your Network –
    Speaking of relationships, this is one of those circles that can pay huge dividends for all involved. Rarely do we make goals that don’t include the investment of others. Think through the people you know and who of those would be a great support to your future. They could be idea-generators, mentors, investors, content experts…and some could be family who mostly cheer you on and pray for you in the battles.
  7. Take Action or Execute Your Plan – What? Taking action is point 7 on a 10-point roadmap?! We have clearly taken action in multiple ways already, but those preparatory functions have set the stage for a strong start to execution. Even through Steps 1-6, we may have already reframed what the plan looks like. Being proactive before we set the plan in motion greases the tracks for achievement. The action plan will be revisited often…which actually makes it less stressful for me to develop. Melanie Curtin even writes about journaling our goals and action plans, giving us a daily view of progress.
  8. Deal With the Drag of the Past – This is a preemptive strike against those emotions that form barriers to reaching our goals. That dull sense of foreboding, the failures of the past, the gnawing insecurity, the temptation to blame…. None of these keep us from reaching our goals, unless we empower them to do so. Lighten the load by cutting the ropes on the past. One caveat: the “drag of the past” doesn’t include wisdom we’ve gained – Remember that part of the past always.
  9. Allow for Respites and Setbacks – Again, life happens. I have had to sideline some goals in recent months because of health and family issues. They are not gone from my mind or my habits…but they are sidelined for the moment for real life things of more urgent need. However…these kinds of things can become normative if we aren’t careful. You don’t want to lose momentum …keep moving toward your goal if at all possible…even if it’s ever so slowly. At some point, sooner than later, revisit and reset goals…and rest when that’s the greatest need.Photo Credit: Bloom to Fit
  10. Celebrate and Express Thanks All Along the Way – no explanation needed here. This isn’t just for the finish line but for every step along the way. For every barrier that we turned into a door. For every problem we forged into an opportunity. For every God-orchestrated appointment and “per chance” meeting. Celebrate. Show gratitude. Widen the circle – your achievement is enjoyed by many!Photo Credit: Morning Business Chat

Hopefully, you found this helpful. The resources below informed this piece and are all rapid reads if you want to go deeper in a direction. I hope your main-takeaway is that you can achieve and starting today is not too late…starting is the point. You’ve got this!

Achieve Your Goals – Is Your Roadmap the Right Way Up??? – Wendy Tomlinson

Goals vs. Commitments: A Simple System for Long-term SuccessSrdjan “Serge” Popovic​

10 Quotes That Will Radically Reshape Your Idea of Calling – Paul Sohn

50 Goal Quotes that Will Inspire and Motivate You – Marelisa Fabrega

When It’s Good to Be Bad – The Road to Excellence Is Paved With a Few Lapses On the Way – Cody Delistraty

6 Ways You Are Making Life Harder Than It Has to Be – Paul Angone

How to Crush Your Goals in 2017 – Travis Bradberry

Crushing Your Goals…God’s Way – Stephen Altrogge

Want to Improve Your Focus and Lower Stress in 2017 – Take Up This One Simple Habit – Melanie Curtin

YouTube Video – A Tale of Two Brains (“The Nothing Box”) – Mark Gungor

Photo Credit: AllGroanUp

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – with Matt Monge

Blog - Tomorrow's Leaders - Mojo companyPhoto Credit: The Mojo Company

[From the Archives]

Leaders of Tomorrow. What age group came to mind? Probably not your own. Maybe that’s one of our dilemmas in life and work. We either think we have already arrived as tomorrow’s leader today (ugh!). Or we stop thinking of how we can develop into that change agent of tomorrow because we’ve fixed our course…or settled into what we know already. It’s served us well so far, right?

Here’s my Monday morning gift to you: an introduction to the person, writing, and wisdom of Matt Monge.  Earlier in his career, he worked in finance (credit unions, in particular), and had fascinating titles like Chief Culture Officer and Vice-President of People and  Development. Currently he is is president of The Mojo Company, a leadership development consulting firm. His Facebook page bio reads: “My mission? Make the world a better place by helping people, leaders, & workplaces be more human. Depression fighter. Keynote speaker. Head of The Mojo Co.”

Blog - Monday Morning - Matt Monge - Leadership is about serving - FacebookPhoto Credit: Matt Monge Facebook Page

I read everything Matt Monge writes. Even his promotional video taught me more about leadership (you’ll want to take notes).

Monge posted a blog a few weeks back and I’ve been thinking through it since… It’s his 7 Skills Tomorrow’s Top Leaders Are Developing Today. I decided to post his bullet points here and how they stirred my thoughts on skill development today. [Don’t miss reading his thinking on this and other leadership topics in links.]

  1. Being Others-Oriented – While other employee development folks have moved away from “servant leadership” language, Matt Monge continues wisely to be a strong supporter of it. I, too, am delighted by leaders who continue to seek out the greatest good for both employees and customers. The bottom line is best served here. As the years go by, or as tribes are built, our temptation is to coast in this area…making the negative assumption that someone else is serving while we’re the idea leaders. As leaders go, so go the organizations.
  2. Persuasion, Logic, & Negotiation – First, Monge sees top leaders as practicing persuasion and negotiation differently “not with power, position, coercion, or even deception; but rather through logic, reason, and with an eye toward the good of the whole.” It’s funny how unaware leaders can be in thinking that manipulation and coercion go unnoticed by employees under their authority. It’s always better to do the work of taking the high road of negotiating and persuading. When we engage in the give-and-take of healthy debate and problem-solving, it’s a win-win for everyone. It does require time, trust, homework, and humility.
  3. Reframing – This is a discipline of looking at a problem or situation from different perspectives. Monge talks about doing this in such a way that we wrestle with our own biases and blind spots. Reframing can make for a decision or problem solved that have wider success or effectiveness.
  4. Knowing How to Think about and Make Decisions – Monge makes the distinction of being decisive vs. being a good decision-maker. I love this because often we experience leaders who get the job because they are decisive. Period. Full-stop. What does it take though to be a good decision-maker? To become an effective leader is to examine how we make decisions – what are my decision-making processes, who are my guides, what are those factors that always weigh in on my decisions? [Monge names those factors as presuppositions and core values. We need to think about what those are.]
  5. The Ability to Work and Build Community with Others – This is such a core value of mine and yet after years in my career, it bears refreshing. I’m reminded, as Monge writes about this, of the Old Boys’ Network. Today, maybe it’s less-gender-defined and called other things, like C-Suite executives, or even tribe. Still, if it’s a few making decisions for the many, it’s not community. Monge’s constant message is that the strength and health of an organization is in the community. Leaders must do the work of leaning in to their colleagues (outside the executive suite) to draw on the wealth of knowledge there and to affirm the value and varied roles of those coworkers.Blog - Matt Monge - human - twitterPhoto Credit: Twitter
  6. Leadership – The leaders of tomorrow are continuing to develop themselves toward that future. We can be always learning, always growing – not necessarily just like other leaders in our lives, but learning what we need to learn to remain relevant/useful. Resting on the laurels of past successes or doing “what we’ve always done” will eventually pull us to the sidelines. I’m in the painful, personal throes of dealing with this right now myself. Shaking it off and moving forward!
  7. Understanding Humanness & Emotional Intelligence – Monge defines emotional intelligence as having “four basic components: self-awareness, self-management, social awareness, and relationship management”. Foundational to emotional intelligence, in Monge’s thinking, is this whole element of humanness. As the workplaces of the future give way to more and more technology, we will be wise in tuning into the growing need for humanizing our organizations and our human employee experience. Being tech-savvy and not people-savvy misses what could be. Leaders of tomorrow, take note.

So that’s it for today. I love Mondays because they bring another opportunity to hit “the refresh” key of our work lives. We are not only motivated for the week ahead – differently than Fridays when the focus is the weekend – but we’re fresh in our view of our work community…and hopeful.

Matt Monge and others like him give me the encouragement I need to cast off from the safe, still shore and re-enter the fast and deep water of today’s work environment, determined to maneuver well there…and maybe even coax other quality people back in from the shallows. Whatever our ages or sensibilities, we can work toward being tomorrow’s leaders of excellence.

Monday Morning Moment – 22 Influencers and Thought Leaders You Want In Your Life

Photo Credit: Arnold Street

Who are the influencers in your life? Those people who hold your attention, who cause you to think, who give impetus to change. Who are those thought leaders who challenge you – those whose reach exceeds their grasp?Photo Credit: Inc.

It wasn’t so long ago, in the training division of our company, that our director actually reprimanded new employees about their phone use during a session. It wasn’t so long ago…but it seems so. These days, no matter who is speaking at the front of the room, heads are down in the audience, folks pounding out texts or scrolling for their amusement. How do we fight this mental and relational disconnect?Photo Credit: PC World

What has helped me in recent years is finding people both inside and outside of my organization whose thinking inspires me…and learn from them. We have so many helps in print and electronic form. So much encouragement and possibility…in the words, attitudes, and actions of these business and professional leaders.Photo Credit: Hashmeta

In 2012, I became a Twitter user. It was a boon for me intellectually and a huge assist as I began a very new and challenging job. I began by following people I knew and respected in my field and then chose from whom they followed. Social media can keep you from deep thinking and problem-solving UNLESS you use these networks to broaden your understanding of people and processes. Twitter has done that for me.

[Sidebar: Social media has also been a source of professional encouragement for me. When Patrick Lencioni followed me on Twitter after I wrote about his influence in my professional thinking, it was, as you can imagine, huge for me. Such a small thing…but so significant for a novice writer and workplace thinker.]

Below you will find 22 influencers in my life, in alphabetical order, most of whom I discovered via Twitter. [These are just a few, but as I was going through my Twitter follows, these are the ones I wanted to showcase first.] Give them a look-see and a follow if they scratch your particular itch…professionally. You can find them via their websites also, especially if you’re not interested in subscribing to Twitter. It’s been akin to graduate education for me (but much more practical and timely, given where I am career-wise).

Moe Abdou – Founder of 33 Voices – interviews (podcasts and blog) with a wide array of entrepreneurs, innovators, thought leaders.

Sam Adeyemi – Senior Pastor of Daystar Christian Centre, based in Lagos, Nigeria. International speaker and a positive force in casting vision and leadership development for a new Nigeria…and Africa.

Ron Carucci –  Cofounder of Navalent –  best-selling writer, consultant, and speaker on executive leadership, change, and strategy. He is one of the good guys…how do I know? He actually follows ME on Twitter and has even read my blog. Sharp and people-smart. I’ve also learned from one of his teammates: Jarrod Shappell.

Randy Conley –  Works with Ken Blanchard and writes for Leading With Trust. Selected as one of the Top 100 Trust Leaders (2012).

Mark C. Crowley – Authored the book Lead From the Heart and writes at his website on the same topic. Speaker and consultant. Love his thinking.

Brian Dodd – Writes at Brian Dodd on Leadership. Prolific and brilliant maker of bulleted lists. My goal is to make one of his lists one day. Dodd serves pastors but helps all of us with leadership insights from a huge range of sources – athletes and coaches, and a myriad of other cultural icons.

Tom Elliff – Tom is not on Twitter but you will want to hear him speak any chance you can. He also writes at Living In The Word. Author of many books, his latest is The Unwanted Gift focusing on his and his wife’s journey with God through cancer and grief. Tom is a master story-teller, effective encourager, and all-round good guy.

Christopher Gray – Founder of My Scholly. While in high school with no means to go to college, he did the work of applying for every scholarship for which he was a candidate. Tedious, tedious effort that paid off. This deserving young man was awarded 1.3 million dollars in scholarship monies. He was able to both pay for his college education and set up a business to help other young people, as well, find the means to pay for their college education. Amazing story.

Mike Henry Sr. – Founder of Lead Change Group. Writing for global leaders who want to apply Christian principles to their business. Solid practical training/teaching/mentoring no matter your beliefs.

Photo Credit: Inbound Growth

Ryan Holmes  – Founder of Hootsuite – a great help to us in juggling our workplace or personal social media needs. Holmes is also an insightful futurist who writes and consults to prepare us for what’s next in the business world. He has written on Generation C and old-school hacks for building a 2017 work culture. Fascinating stuff.

Gerald Leonard PfMP – Writer, consultant and speaker on business processes and work culture.  Author of Culture Is The Bass. A business thinker, Leonard is also a bass player and uses music as a platform for teaching on culture. Great teaching (written and video) on his website Principles of Execution.

Susan Mazza – Speaker, trainer, leadership coach. Writes at Random Acts of Leadership.

Ron McIntyre – Principle leadership coach at TLGCoach. Consultant and writer. Great helps on website.

David Mills – Google this guy and you will find a professor, writer, atheist, and actor…none of whom are him. He is a quiet man with strong integrity. A PhD. in chemistry and a couple of decades working overseas. He was leading from the heart years before Crowley’s excellent book came out on the same topic. Mills’ workplace and leadership insights inform much of my thinking. He follows me on Twitter and I follow him…not surprisingly since I’ve been following him for more than 30 years…wherever life takes us.

Michael A. Milton – Founder and president of Faith for Living, Inc. He is a theologian, song-writer, and teacher. Author of the book Silent: No More: a Biblical Call for the Church to Speak to State and Culture. His tweets and writing on his website inspire and challenge.

Mark Modesti – Consultant with UPS Customer Solutions. TED Talk – The Argument for Trouble – Disruption in BusinessGreat leadership resource on Twitter.

Matt Monge – Founder of The Mojo Company.  He consults and writes on all things business, leadership, and work culture. He has also endured through depression which gives him particular insight into some of the things that make us want to give up. If you work, you want to learn from Matt Monge. Full stop. And HE follows me on Twitter.

Carey Nieuwhof – Pastor, blogger, podcaster. His is one of the few blogs that I welcome to my inbox. He has authored Lasting Impact and Leading Change. He writes to leaders, some of whom are pastors.

Star Parker – President and founder of the Center for Urban Renewal and Education (Urban CURE) – political conservative confronting poverty in our country with real substantive solutions (quoted here). Inspiring and courageous voice.

Srinivas Rao – CEO of The Unmistakable Creative Podcast. I learn so much from this guy and his varied guests – all unmistakably creative.

Paul Sohn – Award-winning blogger, speaker, leadership coach. Author of Quarter-Life Calling. Appreciate his blogs so much.

Liz Wiseman – President of The Wiseman Group. Author of Multipliers. Heard her speak at the Global Leadership Summit and just wanted to follow her around and bring her coffee. Truly smart and encouraging.

That’s it for now…would love to know who some of your influencers and thought leaders are. Please share in Comments for all of us. Thanks.

Global Leadership Summit – Registration Information

Monday Morning Moment – Turning Around a Work Culture – From “Not Good Enough” to “Job Well Done”

blog-demanding-bosses-linkedin-dave-kerpenPhoto Credit: LinkedIn – Dave Kerpen

Aha moments can occur in all sorts of settings. My latest happened during our pastor’s sermon this week. Toward the end of a deep and fascinating exposition of Colossians 2, Pastor Cliff reminded us that we are not meant to earn God’s approval. He gives it unconditionally. Then Cliff talked about how we get caught in the trap of “It’s never enough!” when thinking of our efforts or accomplishments. Then “It’s never enough” or “Not good enough” too easily turns into “You’re not good enough.” This is the place where what we do intersects with who we are…

Switch from the Sunday Bible lesson to the Monday workplace application. I’m not talking the unconditional love of God here, but what happens to us in continuous feedback loops. Stay with me…This made me think uncomfortably about the way I once operated in the area of idea generation and innovation.

I am “an editor”…it gives me great satisfaction to take a document or process and make it better. Recently a friend asked me to edit his manuscript. It’s going to be such a great read…can’t wait for it to be published. Still, there will be lots of edits. For me, being an early reader, I just took care of some grammar and flow issues. There will be more qualified editors down the road. It’s enough for me to do quick, elementary edits and wildly praise the author and his riveting storyline, cheering him on to the next steps of publishing.

The tweaking that I used to do regularly in my earlier professional life was more intense in those days…and less forgiving. I wanted it (whatever it was) to be right, and it was my immodest opinion that I could get it to right. Especially when evaluating someone else’s work (ironically, I was less hard on my own work – figuring it was perfect already, right? Sigh…). The tweaking of another era has come round to a newish process called iteration.

One definition of iteration is the “process of learning and development that involves cyclical inquiry, enabling multiple opportunities for people to revisit ideas and critically reflect on their implication”. These feedback loops are meant to be fast-paced with the finish in view.

ScenarioPhoto Credit: SafariBooksOnline

Where iteration (or tweaking) breaks down (if I might be so bold) is when it’s taken well past rapid feedback loops into a realm of fine-tuning that has the team guessing “will it ever be good enough?” Product design and process development are vital to any company, but what we must also consider is the team or personnel involved.

If the feedback loops relate to the launch of a new product or a new business process, excitement and brainstorming are part of the momentum. Continuing to tweak over months instead of weeks before the launch can take a negative toll on the team. No one wants to forfeit excellence, but we don’t want to lose excellent personnel either.

blog-demanding-bosses-lifehackerPhoto Credit: Lifehacker

Trusting the judgment of our best thinkers is worth the risk of possibly releasing a product or service when we may not all be sure it’s “perfect”. That is what beta-testing is all about…the feedback that then comes to us from the consumer or user.

I’m really talking out of my element here (not being a designer or innovator so much as a lifelong learner). My leap from the sermon to the workplace relates to my own past struggle with wanting something with my name on it to be perfect while exhausting my teammates  with “what if we do this?” or “What if we say it this way?”

What a gift for us to take a well-thought-out proposal and, instead of putting it through the “just not good enough” wringer, we read it and pass it back to that colleague and say, “Good job”…empowering them to execute the proposal. How often does that happen these days?

Please share stories [in the Comments] of work situations where you experienced genuine affirmation for a job well-done.

Recently when water started backing up into the kitchen sink, I was afraid that it was something I had done. Too liberal using the disposal, for instance. Dave was out of town and nothing I could do would remedy the situation. Finally, on a Sunday afternoon, in desperation, I called our plumber (Richmonders, if you need a good plumber, email me, and I will give you his contact info). He came and fixed the problem, and best of all, it wasn’t my fault, after all. This young man literally LOVES his job and was kind to take the time, after he was off the clock, to give me the breakdown of what the problem was. What he charged me? Worth every penny…especially the part where it wasn’t something I had done wrong.

Why I bring this up is that being a fairly capable and creative person doesn’t prevent me from faltering at the likelihood that I messed-up.  See the Imposter Syndrome. My mental wiring is such that I get discouraged when my contribution to a situation actually causes more work for someone else, adds expense, or slows down progress. I’ve learned over the years that all that tweaking I may not have taken the product from good to great, and most assuredly caused some amount of frustration to hard-working, quality colleagues. Lesson learned.

There are times and seasons when tweaking is appropriate in developing a product and changing a business process. What we want to take into account is the cost of that tweaking, or iteration, on the people who make things happen in our workplaces. Free them from the “not good enough’s” to enjoy the fruit of “jobs well done”.blog-demanding-bosses-the-musePhoto Credit: The Muse

10 Tips for Dealing With an Overly Demanding Boss – Jacquelyn Smith

How to Get Over the Feeling that You’re Not Good Enough for Your Job – Michele Hoos

10 Things You Can Do to Get Out of Your Boss’s Doghouse – Brian Dodd

Why Incentive Plans Cannot Work – Alfie Kohn – Harvard Business Review

Good Is Not Good Enough: The Culture of Low Expectations and the Leader’s Challenge – Karlene M. Kerfoot

Innovation and Iteration: Friends Not Foes – Scott Anthony – Harvard Business Review

Holding a Team Retrospective – Morale

Workplace Bullying: Protecting Yourself at Work – Slideplayer

Monday Morning Moment – What You Think of Others Matters – Workplace Wisdom

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[From the Archives]

At first, you really liked working with this person. Then, bit by bit, he/she began wearing on you. He is always playing with his phone. Her solution to today’s problem is too labor-intensive. His email responses have become terse. She is late for your meeting. You think, maybe I was wrong about him. He is not the person I thought he was. Maybe, she’s the wrong person on the bus.

When a relationship begins to deteriorate at work (or home), you are wise to take steps to turn this around as quickly as possible. You could be in a work situation that has been difficult from the outset. It is still possible for you to make inroads in turning that relationship toward a more healthy or positive one. If not altogether, at least from your side. Consider an adage that has had a long and useful run in our family and work.

Your opinion of someone approximates their opinion of you.Dave Mills

There are exceptions, but I have found this to be wise counsel (from my husband, no less) in both personal and professional relationships. When what was a warm, congenial relationship takes a turn toward the negative, you can actually work, from your side, to restore the relationship. Even to take it to a deeper level. It can get more uncomfortable at first, because you have to start with your own thoughts toward that person. How have they changed?

We send signals to each other – whether we speak or not.

My Mom raised us out of the era of Walt Disney’s Bambi:

“If you can’t say something nice, don’t say nothing at all.”

Good counsel except for the conversations that still go on in our heads and color our attitudes, our tone of voice, our preferences, and our decisions.

Let’s say I have an amicable relationship with a colleague, and then something happens. I may not even be aware of it – a misunderstanding, a misconstrued action, an insensitivity unaware. Then a chill develops, or a clear outright dislike. I have a window of opportunity to clear that up. Otherwise, if I don’t act, then a process can begin where I decide that person is a jerk and has woefully misjudged me…and off we go.

Remember: This can go both ways. You may have had a few off days with a colleague, and find yourself just not thinking so well of him, then stop it! It’s possible you can keep them from picking up that signal and prevent the relationship from getting more toxic as they decide you’re not so great either.

If I refuse to think ill of another person and discipline myself to be respectful, deferrent in my demeanor, and tireless in pursuing understanding, I could restore that relationship. If it doesn’t improve right away, my attitude and actions work for my own benefit and can definitely help build trust with my team members. One day…that relationship may also turn. It’s worth the effort.

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Jon Acuff talks about the four ways we invest in our careers – through skills, character, hustle, and relationships. In an interview with LifeReimagined.com, he had this to say about difficult, or neglected, work relationships:

“Even if you have skills, character and hustle, without relationships, it’s the career version of the Emperor’s New Clothes. Why?”

“If you don’t have relationships, you eventually don’t have people in your life who can tell you the truth about the decisions you’re making. You don’t have people who can tell you no or question you honestly. What I’ve learned is that leaders who can’t be questioned end up doing questionable things.”LifeReimagined.com interview with Jon Acuff

He identifies three types of people in our lives (work or otherwise, really): friends, foes, and advocates. Jon writes in Do Over:

“The best thing to give a foe is distance. We should ignore most foes. The problem of course is that we won’t. If your definition of foe is too loose and is essentially “anyone who kind of bothers me ever,” your job is going to be miserable. If you see people as your adversaries, it’s almost impossible to have a good working relationship with them. The first thing is to understand whether these foes are clueless or calculated. A clueless foe is that person whose behavior encourages you to fail. They are not malicious. They are not trying to make you lose, but with the power of their influence you are. “Bad habits are almost always a social disease – if those around us model and encourage them, we’ll almost always fall prey. Turn ‘accomplices’ into ‘friends’ and you can be two-thirds more likely to succeed.”Jon Acuff, Do Over

I think what Jon says is true. Because of my own worldview and value system (and married to Dave all these years), I don’t think we can just acknowledge there are foes out there and distance yourself from them. Sometimes, that is virtually impossible and still be effective at work. Because what can happen, if we don’t act to keep our own thinking clear, is that we take on some of that “foe-dom” ourselves. Maybe you aren’t going to be bosom buddies with this person, but your own work and other relationships can suffer if you develop bad habits around this person. Better to work on the relationship.

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“For no matter what we achieve, if we don’t spend the vast majority of our time with people we love and respect, we cannot possibly have a great life. But if we spend the vast majority of our time with people we love and respect – people we really enjoy being on the bus with and who will never disappoint us – then we will almost certainly have a great life, no matter where the bus goes. The people we interviewed from the good-to-great companies clearly loved what they did, largely because they loved who they did it with. – Jim Collins, Good to Great

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For as he thinks within himself, so he is. Proverbs 23:7

Finally, brothers, whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is lovely, whatever is commendable, if there is any excellence, if there is anything worthy of praise, think about these things.Philippians 4:8

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 Do Over by Jon Acuff

Fourteen Indispensable Leadership Quotes from Jim Collins – Thom Rainer

How to Deal With Difficult Co-workers – Read keeping in mind that some days you might be the one perceived as difficult.

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Photos: Just a few of the men in Dave’s life who required no special work on his part to love and respect…and there are many more. Grateful.