I discovered Rachel Botsman just a few weeks ago and, of course, wrote a bit about her work.
The concept of “shared economy” and “idling capacities” isn’t new. However, when I heard her use those terms in a TED Talk, my heart about leapt out of my chest. This resonates so with my idea of work and workplace, in terms of valuing people and resources as well as maximizing outcomes.
Rachel Botsman defines these terms as:
Sharing economy – “an economic system that unlocks the value of underused assets through platforms that match ‘needs’ with ‘haves’ in ways that create greater efficiency and access”. – Rachel Botsman
Idling capacity – “untapped social economic and environmental value of underused assets – tend[ing] to fall into three categories: physical stuff, labor assets (time, skills, human potential), and capital assets (crowd-funding, crowd equity, peer-to-peer lending platforms)” – Rachel Botsman
She talks about this broken system of supply-and-demand. “How can we extract more value from existing assets?”
These ideas are captured in a short video of her speaking here.
I see idling capacities and underused assets in all areas of my life… maybe it’s because I struggle with my own idling or being “idled”. That is not for this conversation. What matters more is how to get folks “in the game”, so to speak, who have so much to bring to the table. Yet, for whatever reasons, are idling. At their work station. In meetings without voice. Working at an idling pace when they have capacity for so much more.
Are you aware of such a situation? Share it in Comments below.
A sharing economy breaks down organizational silos, even departmental and team silos, and creates an environment where assets (people, products, places) are maximized. It can be a messy fuzzy-boundaried process. If organizational leaders are willing to give some latitude to the process and the people “idling”, a much healthier and more efficient workplace could be birthed.
Botsman introduces how technology has spurred the evolution of the sharing economy.
In considering how to have a more expansive mindset related to applying available resources to a problem, we have to be willing to do some difficult things. There are those who will have to give up some control. In a sharing economy, there’s no such only one “smartest person in the room”. Trusting other people on our teams with chunks of decision-making along with the work both conserves and optimizes.
We have to be willing to think outside that proverbial box and ask questions like “what more can we do with….” or “who else can we include….” or “what is it we don’t want to leave out”.
I love those kinds of questions!
Maddening for some, I know. I get it…
For today, I just wanted to introduce this subject…still very much a preschooler in this arena. However, I see it as so influential positively in today’s workplace. So fundamental, too.
Build in idling for reflection, rest, and recalibration…but don’t leave assets in that state for very long. It devalues people and delays product development.
Even when we have the technology to streamline processes and move projects to completion, we have to understand how technology affects trust. Botsman has a quick summation here:
Graduation. Moving from student to employee. It’s an exciting time, riveted with possibility and weighty decision-making.
[Yep…our kids, one by one entering their next season of life.]
As parents, we hope, first off, that our children secure jobs in their field, in this competitive and changing workforce. Given that, it would be lovely for them to be in a company or organization where they can thrive and grow.
Work-life writer Simon Sinek and organizational psychologist Adam Grant have addressed this issue – this issue of looking for employers who genuinely care about their employees and invest in them. Photo Credit: Aspen Ideas Festival
It’s definitely something to consider as our graduates are applying for jobs. This pursuit of an employee-friendly employer should continue throughout our professional lives. At the end of our careers, who we are as people and what we were able to accomplish in work will be strongly impacted by our employers. Think about it.
In their talk, Wang writes, these two workplace thought leaders talked about the out-dated leadership value of customer always trumping employee. If in bottom line thinking, employees are under-valued and under-utilized, eventually the product, service, and customer will also suffer. To me, that is just common sense…and, to hear Sinek and Grant, that workplace scenario is changing.
For the new graduate (and any one of us looking for that future employer), two ideas are offered as telling of company values and leadership philosophy:
Ask the interviewer if they LOVE their company. Not like but love. See what their response reveals.
Ask the interviewer to tell a story about something “that would only happen at that company”.
How would you adapt these two ideas?
Even before the job interview, we can learn clues on the culture through the messaging on the company’s website and social media. What matters to those in charge? What is clear or not so much about employee engagement?
1) Answered Prayer – This week has been wave after wave of answered prayer…so much so that I’m without words…almost. Many times when we pray, we have to wait…sometimes for years. I have prayers on deposit with the Lord that (at least on this side of life) are still “in waiting” for his perfect timing. We pray on. Then we have the acute occasion when we seek a quick and crucial response. My brother spent a night this week in ICU because of a hard fall to concrete. How grateful I am for people who stand “in the gap” for each other in prayer, no matter the time of day, or whatever is going on in their own lives. For hours we prayed and waited for news that he would recover…and tonight he sleeps in his own bed at home. Just. Like. That. Photo Credit: Pixabay
Answered prayer does not always turn out the way we want. When our mom got cancer, we all prayed she would be healed. Her prayer, through the three years of fighting that dreadful disease, was a constant “for His glory”…only. Her prayer was answered in the positive, countless times. Our prayer was answered with healing in Heaven. Still, we praise God with all our hearts for how we saw Him draw near to her in the hard places. Her tender communion with God in those days was the sweetest I had ever seen in her life.
What might we see altered in this world, were it not for our prayerlessness. This week, because of my brother and othersacred turns of events, I am again reminded of great and present value of prayer. Not just in what we secure from God’s hands…but the journey with God Himself.
2) Avengers on Classical Guitar – I haven’t seen the film yet, but it’s on my summer film list. Like with other arrangements of Beyond the Guitar, I look forward to hearing this now familiar melody rise and fall in the background of the film itself. Since Nathan’s Fortnite Dances video debuted, his viewership and YouTube subscriptions have taken off. Become a subscriber or Patreon supporter to be a part of the team that guarantees we see more and more of this young classical guitarist’s creative work. His arrangement for Avengers follows:
3)Financial Security – Sociologist and elder rights advocate Dr. Brenda K. Uekert has written a fascinating piece on losing her job in her 50s and the financial safety net that got her through that time. Take the time to read her story, but here are her 6 safeguards to consider in our own financial journey.
Pay off your mortgage.
Max out retirement contributions.
Max out accumulated leave.
Be wary of dabbling in individual stocks.
Shore up your taxable accounts.
Be careful in your spending, in general.
The simplicity of this is its own brilliance. Thank you, Dr. Uekert.
4) Community – I write about community often. It’s hard for me to imagine maneuvering through this life without the constancy and care of community. For the last couple of weeks, some of us have been briefly in the life of a homeless woman who, it turns out, was just passing through Richmond. Her story had the sad markings of one who had either lost community from no fault of her own or had burned bridges with community across the years. She had to reach out to strangers because there seemed to be few else who would or could help. The margin we have to thrive in life, thanks to community, was difficult to even discern for her. I have no idea where she is right now. We did what we felt we could do, hopefully without being a toxic influence in her life…and now she has moved on.
It reminded me, all over again, how thankful I am for real and deep community. I pray that for us all.Community Group, Movement Church
5) Moms – This weekend we celebrate Mother’s Day in the US. For some, it is an uneasy day… Not all of us have had loving, nurturing moms. Not all of us have become moms…or not yet anyway. Mothering can also be a painful experience. I think of dear friends who are estranged from some of their children…and other friends who have lost children, either through miscarriage or death.
Mother’s Day can be painful. Even in the pain, celebrating mothers ever how we can is a good thing. None of us would be where we are today were it not for mothering, whether good, bad, or just imperfect.
Today I remember the two women who have had the most impact in my life as mothers, and it is all for good. My mom and Dave’s mom.
As with all of us, through the years, other women have captivated us with their love, their servant hearts, and their wisdom. I celebrate them as well.
My friend Carol Ann Lindley captured the hard and even awful when mothering didn’t happen or go as we had hoped. Read her words:
I am all for celebrating moms…I look forward to celebrating my two miracles every year. I cherish it because I waited so long. I rejoice with my friends who have endured long years of waiting and have the chance to celebrate. I am aware of some who will be missing a mom this year. Mother’s Day is special because motherhood is such a gift.
But don’t forget to look around and remember the ones who ache this Sunday because they hoped that this year would be different. The ones who watch the celebrating and remembering from a distance, hoping to join in next year. I never ever resented the celebration…I just longed for the chance to celebrate the fulfillment of my heart’s desire.
I have had some hard Mother’s Days. I have had the “maybe next year it will be me” Mother’s Days. And I have had the “I’m missing a baby that I lost” Mother’s Day. Today, I am thinking of our 3 little ones who are celebrating with a different Momma. But I am also rejoicing over God’s two miracles that I have the privilege of being Mom to.
No one said Motherhood would be easy. In fact, the journey to Motherhood is hard. The day to day mothering of littles is hard. And I’m sure I will face other hard days in the future. But it is a precious gift from God and I rejoice in it every day.
So, you Moms who are enjoying this Mothers Day. Don’t feel bad. When I was waiting, I never wanted my Mom friends to skip out on Mothers Day. Enjoy and it and give your kids extra kisses. And look around and see who you can hug and encourage. I had those people on those hard days and their acknowledgement of my “hope deferred” made all of the difference.
And you Moms who are waiting for your babies or are missing your babies. I’m with you. I know how you feel. This is a hard day. But I can promise you that God is faithful and will not waste your tears. The desire to be a Mom is a good one and you are not wrong to feel sad today or to feel like a little piece of your heart is missing. If I could hug you, I would. And I am definitely praying for you.
Here’s the verse that pretty much sums up my journey:
Trust in the Lord with all your heart, and do not lean on your own understanding. In all your ways acknowledge him, and he will make straight your paths.
[We’re not talking about the 2013 zombie apocalypse romantic comedy Warm Bodies, although I do like this graphic. Read on.]
Yesterday, I participated in a large community event. There must have been 50 or more volunteers making it happen over the course of the day. My volunteering was just across two hours. It was an event that included a large gathering, food for all, and lawn games for all ages afterwards. We observed and experienced the beauty of a “living organism” – a well-planned, well-executed event. Except for three paid staff, all the responsibilities were carried on the capable shoulders of volunteers.
An isolated event is one thing but it can speak to the core values of an organization’s overall care of its people. Is it just about filling a slot or making the organization look good, or is it moving everyone toward a mutually shared vision? Is it just the securing of warm bodies to feed the machine? Or is it a called, capable, and committed community of folks working together for a greater good? [See Matt Orth’s piece below].
How volunteers (and employees) are recruited and retained matters.
What made yesterday’s one-time event so successful and well-executed? This is what I observed:
A mix of event-only volunteers and longer-term volunteer leaders on point for the various activities. This made for a win-win all around. Plenty of willing helpers and lead people to guide toward success.
Clear organization and preparation allowing the volunteers to easily do what they signed on to do.
High enthusiasm – shared ownership and vision related to the event.
Multiple teams allowing for most of the volunteers to have a fixed service window of time.
Obvious valuing (by staff and leads) of the volunteers’ participation.
Writer, speaker Matt Orth wrote a piece on warm body mentality (already mentioned above) which bears a read. Orth tells a humorous story of how he fell into being a Vacation Bible School director due to the stealth of a volunteer recruiter. He defines warm body mentality(WBM) as the process whereby “a church decides what needs to happen program-wise in their church life and then they just find the Warm Bodies to make it happen”. This could relate to any organization or company. It is task or program orientation vs. person-orientation.
Orth proposes a system of volunteer recruitment that avoids a warm body mentality:
How long the commitment is for and when will they have an opportunity to step down or renew the commitment. Or if/how they can downgrade or upgrade responsibilities.
What kind of accountability they will have, who they are responsible to report to, and what the evaluation process will be.
What the time commitments are, including not just the start/end times of services/events, but what time they will be expected to be there both before and after the service/event.
All the rest of the duties spelled out whatever they may be (teaching, running sound, getting food ready, etc.) including any intangible expectations.
Give them a gracious way to say “NO.” You’re looking for volunteers who want to be there.
He recognizes the importance of having volunteers demonstrating a sense of calling, commitment, and capability. However, all of these are negotiable depending on the person… Training, casting vision, and appropriate resource equipping can move folks who currently don’t see themselves in a volunteer role toward volunteering…and not just as warm bodies.
To recruit and retain the kind of volunteers (or employees) we want depends more on us in recruiting roles…than it does on them. Showing genuine care for the individual makes such a difference in both execution of programming AND the long-term development and engagement of that person.
Give volunteers a voice and they will help you shepherd them…, and, in the end, you will a community of deeply committed people who care about the vision as much as the leaders do.
Yesterday, in the midst of all the buzz of volunteering, one of the leads announced that this was the last event for one couple to serve because they were moving out-of-state. I didn’t know them very well, but what I did know was that they always stepped up to help in whatever capacity they could. Here on their last day with this organization, they chose to spend it serving…again.
If I’d had more time yesterday, I would have loved to know more of how one comes to be like that. Some of us are natural servers, and all these seem to require is opportunity and just a bit of regard or recognition.
The rest of us may need a bit more to be successful beyond a one-time commitment. Sunday’s event for me was illuminating. How do we take what happened Sunday and grow it into something that yields thriving, committed volunteers and sustainable programming over the long-haul?
I love Mondays! It’s ripe with possibility…and prospects of new beginnings. The tricky part of the start of any week is not settling into your work station and returning to the “same ol’, same ol'” – whatever that might entail. Even when we are excited, or at least hopeful for what’s next, we can default to usual rhythms and routines. They are familiar and comfortable (at least on the surface). Neuroplasticity – the brain’s ability to restructure itself after training or practice – can be both our enemy AND our friend.
If you love your work and you see how you fit integrally on your team, and you love your team, that is fantastic! Celebrate that every day! For you, I would just love if you could take a minute and comment below. What do you see at work in your situation? What do you do yourself to nurture that workplace experience?
[Even if you love your job, would you be willing to consider how you could help other teammates to have your experience and move to the top of their professional game?]
Adam (he makes it feel comfortable to refer to him by his first name) is an organizational psychologist and professor at Wharton Business School. He’s authored excellent books and is now moving into a new role as pod-caster. He has affirmed much of what I believe about workplace culture and its impact on day-to-day function, employee engagement, and outcomes/product.
Author, entrepreneur Damon Brown interviewed Adam Grant and posted recently on the traits of companies which are the most highly functional. His findings weren’t surprising to me, but I’d like to hear what you think.
These companies make a high priority of helping their employees discover both their weaknesses and strengths, together with their coworkers. The goals relate to outcomes, sure, but, as part of that, the professional development of each employee, as well as team cohesion and a “best practice” level of collaboration. How refreshing when both department heads and all stake-holders turn a mirror on themselves for the sake of both the individual and the whole. Having this core value could turn a company on its head…in a good way!Photo Credit: Pixabay
Adam Grant has discovered that many high functioning organizations have flexible hierarchies. You might walk into one of these work meetings and not be able to tell who the “big boss” is. Also, when a decision is made, it is not always top-down. Sure, the decision is given authority from the top, but the process clearly demonstrates and validates the employees closest to a decision (and the impact of the decision) to make that decision. Again, please comment below if you work in such an environment. For me, the whole idea of this is so reasonable and wise. By the way, even if your hierarchy is currently rigid, what would it look like, if you began working toward flexibility? What could be your next steps?Photo Credit: Pixabay
Highly functioning organizations use the word “family” in describing themselves. Not in a smarmy, feel good way, but in actual experience of community and belonging and care. We as colleagues can make this happen within a team, whether it is a top-down experience or not. We communicate and demonstrate, in good faith, that we have each other’s back. We show genuine care for each other and don’t allow ambition or personal preference blind us to the needs of the rest of our team. This actually can eventually have a cross-team impact…if we are patient. If you wonder how, just search on-line for Adam Grant – he has both written and spoken volumes on this.
All three of these traits, or patterns, point to a vision that is highly peopled. It is not just driven from the top. Nor is it owned by one work group over another. A shared vision, in the truest sense of its meaning, gives room for all players…with their varying strengths and weaknesses. There is space for leaders and those who prefer to follow (excellent leaders or even those not-so-much), for the persuaders and those willing to consider the persuasion, for the decision-makers and those who want to speak into the decisions. Your over-all vision might be right but engaging all employees in going after that vision makes for highest function (especially for all you efficiency folks out there). Highest function and greatest care for each employee. That is a vision all of us could share or even own.Photo Credit: Flickr
What all this says to me is that people matter. Not just the most brilliant, bombastic, or brand-worthy, but everyone in the organization. Maybe you already work in such a company. if not, you …each of us can move it in the direction of such a company.
After all…it’s Monday. Who knows what could happen by the end of the week?
When I was in college, many years ago, a statistics course was required in my nursing program at Emory University. It was essentially a non-math course, more on critical thinking. The textbook was Darrell Huff‘s classic How to Lie With Statistics.
If you haven’t read this little book, you should at least track down some of the quotes from it:
“If you can’t prove what you want to prove, demonstrate something else and pretend they are the same thing. In the daze that follows the collision of statistics with the human mind, hardly anyone will notice the difference.”
“Nothing has been falsified—except the impression that it gives.”
“Even if you can’t find a source of demonstrable bias, allow yourself some degree of skepticism about the results as long as there is a possibility of bias somewhere. There always is.” – Darrell Huff
A fairly naive, trusting girl from a small Southern town became a bit more savvy after reading that book. Savvy but not yet skeptical.
The skeptical came and went with the years following.
When we lived overseas, local friends often broached the topic of American politics, a much less threatening topic than talking about their own government. Because I thought I knew our government, I would wax on about the positives of living under such a one. Our friends would smile at the seeming absurdity that our politics were less corrupt than their own.
Then we came home to the US…
I’m learning more and more about spin…or turning a message to the advantage of the one delivering it.
“I would define spin as the shaping of events to make you look better than anybody else. I think it is . . . an art form now and it gets in the way of the truth.” – Benjamin Bradlee
We’ve been back stateside many years now, and I have come to realize that none of us are immune to using spin to persuade. We can actually become very expert at it, almost without knowing. In fact, to be both honoring and honest, we must be vigilant and guarded regarding spin. In both avoiding its use and not reacting to its use. How might we react? Two negative ways: either becoming morally outraged because it smacks of lying, or by our own slick checkmate spin in return. Neither of these move the conversation or relationship to a healthy place.
The “What you see is what you get” kind of integrity sounds really old-fashioned these days. Not even smart. We are bombarded by messaging that sounds so true, so right (or so wrong it has to be true). We sometimes miss or disbelieve the bias that also exists.
Somewhere between the truth and a lie, there’s “spin.”…You too can spin if you look at data, filter it through your biases, and preach it like gospel. The rationale is that it isn’t really lying, just putting a bias on what is already true. So what’s wrong with it? – Mark S. Putnam
Before you choose to spin yourself into trouble, understand that in the context of ethical communication, you should be clear, truthful, and honest in what comes out of your mouth. Spinning is like any other kind of dishonesty, it’s wrong. It makes good old fashioned lying sound clever and trendy. It can be said that stupid people lie and smart people spin. – Mark S. Putnam
Some authors use very different words to describe spin…
Harry Frankfurt, American philosopher and educator, wrote a book On Bullshit. [He also wrote a followup book On Truth.] I’m not keen on this word, at all, but Frankfurt casts a sympathetic eye on the one compelled to use spin. Any one of us could find ourselves floundering here:
“Bull**** [Deb’s edit] is unavoidable whenever circumstances require someone to talk without knowing what he is talking about. Thus the production of bull**** is stimulated whenever a person’s obligations or opportunities to speak about some topic are more excessive than his knowledge of the facts that are relevant to that topic. This discrepancy is common in public life, where people are frequently impelled — whether by their own propensities or by the demands of others — to speak extensively about matters of which they are to some degree ignorant.”
“When an honest man speaks, he says only what he believes to be true; and for the liar, it is correspondingly indispensable that he considers his statements to be false. For the bull****ter, however, all these bets are off: he is neither on the side of the true nor on the side of the false. His eye is not on the facts at all, as the eyes of the honest man and of the liar are, except insofar as they may be pertinent to his interest in getting away with what he says. He does not care whether the things he says describe reality correctly. He just picks them out, or makes them up, to suit his purpose.” – Harry G. Frankfurt, On Bull****
There is a difference. And in my view, a critical difference. It is this: lying is cynical and deliberate disregard for the truth; spinning is benign disregard for the truth that never employs false facts.He further speaks of the origin of spinning: misdirection. (“Okay, other than that, Mrs. Lincoln, how was the play?”) Focus attention away from the unpleasantness onto something positive, even preposterously positive — without lying. Or maybe focus on something more negative as misdirection. Macdowell takes the high road on distinguishing spinning and lying (and if you read the rest of his take, you may also). He concludes with: “We’re a better people when we have a nose for spinning and know how to challenge it on the merits.”
Unlike spiders who rarely get caught in their own or other spiders’ webs, even the best spinner of deceit can eventually be exposed. Spin happens. Sometimes over the course of a career, when ambition or fear of failure prompts us to color our findings, or message, in a favorable direction. Wisdom for all of us is to recognize spin, and to reckon that we are all vulnerable to its use or misuse. Wisdom is not calling it lying and also not extolling it as smart. Wisdom is to discipline our communications by being tireless students of our community, our company, the market… and then bring as truthful message as we can that has benefit for all involved.
[Have you had the occupational hazard of needing to use spin in a situation? Or have you been more on the receiving end of a spin campaign? Help us learn from your situation by commenting below.]
The line wrapped around the back of the National Theater in Richmond, Virginia, last night. We were all waiting eagerly for the doors to open. Finally, Crowder had come to us on his American Prodigal Tour 2018.
Once in our seats, snugly fitted in a balcony row of a packed house, we got a look at the audience. All ages, all races. You know how it is, going to a concert of a time-tested, enduring and endearing artist, you feel like you are among friends. Then the lights went down, and the opening act took the stage. The Young Escape is a youthful sibling pop band, and they were actually very good.
Then the emcee gave an inspiring and effective pitch about child sponsorship through Childfund International. An intermission followed and the excitement was palpable as we waited for David Crowder.
He and his band never disappoint. They performed for two hours and it was sheer joy to be there and have that audience experience. Really, it didn’t feel like being a spectator. It was as if we were all a part of what was happening on the stage. So much life!
Even in the middle of taking in the great music and the spirit of the moment, I couldn’t help but ponder: what all goes into making this such a joyful and redemptive experience?
Getting home, I couldn’t sleep for a bit, because of all the thoughts bouncing around in my head. David Crowder is a consummate artist, a real crowd-pleaser, and a prophet guide. Something in how he managed that concert experience got me thinking about leadership.
Here is what last night revealed about the essence of a good leader:
A Good Leader:
Builds trust. – Everyone in that audience (and I’m sure, on the stage) knew they could count on David Crowder for an incredible concert. He has shown himself dependable in this over decades. His proven character and commitment to excellence shown through again last night. Not out of duty, not for the money – but for the sheer joy of it…for his band and crew, for his wife and the rest of us in the audience, and for God.
Is fully present. – Crowder, in his own brilliant quirky way, seemed completely engaged. There was such a flow with this fellow band mates, the crew, and even the audience. People felt completely comfortable shouting out things to Crowder and what he heard, he responded to. He could have been completely exhausted, given the tour schedule he has, but his focus was as if this was his biggest, most important gig. We felt it and felt valued in it. That full presence with us.
Has the right people making things happen for everyone’s sake. As mentioned above, his crew seemed to know exactly what to do when, including stepping up to play an instrument when needed. They were switching out instruments for Crowder and moving things around on stage. They knew him and he trusted them. He even admitted that he didn’t always stick to his set list (and last night was no exception), and they just knew how to flex. That kind of commitment, competence, and care were part of what made up the amazing experience of seeing Crowder perform.
Gives credit to his team. All night long, Crowder gave shout-outs. To his wife, Toni. To the venue – The National Theater. To us in the audience. Then to his band – B.J. Cherryholmes, Todd Bragg, J.R. Collins, Antoine McMullen, and Kenny Hutson. Every one of these musicians could have solo careers. They clearly loved being a part of Crowder’s band and he spent generous stage time on each one of them. That meant a lot to us in the audience because it made them all more knowable…and Crowder, even more lovable. He did not make the concert experience about himself.
Celebrates past accomplishments, showing value to a multi-generational fan family. I actually wasn’t prepared for this. In his song set were favorites from several albums, including some super oldies. Maybe some of the younger audience weren’t as familiar with the older songs, but it spoke volumes to those of us who bought those albums and were part of that precious past.
Shares future vision with stake-holders. Toward the end of the concert, Crowder shook up the schedule by asking his band and crew about doing a song “for the first time”. [Turns out it was the second time they had played it in concert but very cool for us to be a part of its coming out.] Great leaders give their teams glimpses of the future…we become more a part of the process when we see a vision unfold, rather than just having it given to us fully-formed at the end of an unknown process. I know this was only introducing a new song to a bunch of fans who eventually will buy the album…but there was something very sweet and inclusive about it. The brief chaos of setting up for that song gave a picture of vulnerability on Crowder’s part. It was winsome.
Demonstrates passion. – For two straight hours, Crowder exuded a joyful passion in what he was a part of and the message being communicated. This wasn’t just a business. It wasn’t about a celebrity personality. He had just two hours to invest in us maybe even for a lifetime. He took that time and opportunity very seriously, without us feeling any pressure to receive him any particular way, and he sang and played his heart out. His passion reminded us of what could matter in our lives…should we forget.
Gives real food for thought. Crowder writes and sings about a holy and loving God pursuing a lost and sinful people. The American Prodigal Tour relates to the story of the prodigal son in the Bible. The picture for us today is how much we have in America and how far we have wandered from God and have impoverished ourselves in the wandering. Much of Crowder’s music speaks of redemption, forgiveness, and love…even when we are at our worst (even when we are at our most religious and hypocritical). As he communicated that message through an array of country, rock, and unplugged acoustic music…in the dark of that theater, it gave pause. There was so much more going on to think about and consider than just great music and fun concert vibes.
[In a Q & A article with Crowder on what he hopes fans take away from an upcoming concert, he had this to say:]
I hope that —and music is great at this, so I hope it happens that night— but we have such a hard time living in the awareness that we spend every second in the presence of God and every moment’s sacred, and a night like that can just shift our view to that reality.
So, that would be it. That you leave with an awareness that we are in the very presence of God, and this is sacred and beautiful and worth the journey. We can’t wait to get there. – David Crowder
Can you tell I loved the concert last night…at all kinds of levels?!
For you in the US, hope you are able to catch one of his shows in this tour that that spans most of this year and covers much of the country. In the meantime, check out his work on his website and places like CrowderVEVO.
So…what if we see the value of multiethnicity in our organization, is it apparent in our makeup?
A quick assessment can come out of the 80/20 rule: when one racial group accounts for 80 percent or more of the membership (or organization).* In the US, if our company has 100 employees, and 79 or fewer are white, we are moving in the direction of being multiethnic in our makeup. Easier than counting through employees, just look at the makeup of the leadership team. That readily speaks to the direction of the organization.
I’m not talking quotas here, at all. Racial diversity is probably not the ultimate goal. It can, however, be a part of the goal.
If we are part of a mono-cultural (a racial majority) organization, there is benefit in asking these questions: Should we look more like the rest of the world? What do we communicate when we don’t? What problems do we make for ourselves in keeping the status quo? What positive impact can we have on the present and future, if we do act, moving toward multiethnicity, with intentionality?
For starters, let’s examine the components of a multiethnic organization – color, culture, compromise, and community.
In his book, Loritts paints a clear picture of color and culture as he defines 3 types of cultural expression.
C1 – Persons within a certain ethnic group who have assimilated into another ethnic group. Loritts uses one such example from our TV pop culture of a few years ago: Carlton Banks of The Fresh Prince of Bel Air -and the It’s Not Unusual dance. On the surface, these persons would seem to easily blend into an emerging multiethnic organization. They bring racial diversity without rocking the institutional boat. Will just considering skin color get us to goal?
C3 – At the other end of the spectrum, the persons within an ethnic group who absolutely refuse to assimilate within other ethnic groups or cultures. Again, from the same 90s TV show, Loritts uses a different character as a light-hearted example: Fresh Prince Will Smith Dancing. C3s do not blend into the majority ethnic group and have no intention of doing so. What they bring to an organization is ethnic definition.
Hang in there with me. Especially if you’re thinking this has nothing to do with competence or corporate excellence. There’s more.
C2 –Those persons who have the unique ability to go from one culture to another, without compromising or losing who they are in the process.
Who did Loritts give as a person we can all recognize as a probable C2? Denzel Washington. When you look down the 30-years-plus of Washington’s films, he chose to portray a wide range of characters at which we watched and wondered. C1s, C3s, and, of course, C2s. Washington is a black man with the wisdom and understanding of one who will bring his best to any situation, without losing himself.
This breakdown of cultural expressions made me take a long, hard look at my own life – if not my preferences, definitely my default. I’m a C2 wannabe in a C3 life AND organization. In earnest, I do want to be a C2, but too many actualities in my life point to the fact that I’m not there yet…but “there” is my goal.
We need C2s to grow into truly multiethnic organizations.
Compromise – To move our organizations toward a goal of multiethnicity, compromise, in the best sense of the word, will be required. As we look at our makeup and our market, we must ask hard questions of ourselves. What are we really willing to invest to get to a multiethnic leadership and true organizational partnership across cultures?
If leaders are interested in exploring and reaching beyond their particular demographic, they must understand that a lot of it has to do with …leadership. This is something that has to be flowing out of the leader. This intentionality and staffing will always prove to be a major catalyst for change. DeYmaz also issues a call for intentionality when it comes to developing diverse leadership teams…Bryan Loritts says the ideal candidate for a leadership role is what he refers to as a C2 leader. “A C2 is a person who is culturally flexible and adaptable without becoming ethnically ambiguous or hostile.” As an example of a C2 individual he points to actor Denzel Washington,as someone with the unique ability to play a variety of culturally-different roles while remaining true to himself in the process.* – Jeff Fehn
Community – With intentionality and the willingness to give space to other ethnicities and cultures, our organizations can look like and identify with the world we serve. Our products and identity can communicate both excellence, relevance, and highest humanity as we become more multiethnic. In fact, while we may strive toward diversity or multiethnicity… really the goal needs to be multiculturalism…enriching and empowering each other personally and organizationally.
While cultures are defined by their distinctiveness, community and interaction rely upon commonalities to establish unity. In order to have intercultural relationships, some accommodation must be made on one or both sides of the cultural divide. But the act of accommodation represents, to some degree, a compromise and loss of cultural values. – Mark Naylor
A truly multiethnic organization will be multicultural.
What is gained in formulating goals that bring together ethnicities and cultures with processes that encourage positive compromise and rich community? I’d say…the world.
Where will these kids work, serve, and do community one day?Photo Credit: Flickr
[Postscript: Pat Lencioni’s most recent post popped up in my email this morning, a day after my weekly post went up. He adds one other “C”: Conflict – check out his read on Diversity’s Missing Ingredient.]
If you’re like me, you might not know what that even means – Assassin’s Creed. It’s a popular videogame set in the Caribbean during the 18th century. Lots of swashbuckling, sword-wielding pirates, I suppose. The best part of this game for me (since I never played)? This guy playing this arrangement on this guitar:
Follow Beyond the Guitarhere. Every week, more music, just for us.
2) Carey Nieuwhof on Leadership Development – Carey Nieuwhof is a pastor, writer, podcaster, and leadership coach. His thinking on leadership development goes beyond the church straight into the secular workplace. He has much to offer to anyone wanting to raise up qualified leaders. His own wisdom and experience as a leader and student of leadership make him a worthy mentor. Then there are also his choices of leader interviews for his podcast. I’d like to point you to two he interviewed and then posted among his Top 10 Podcasts of 2017.
Adkins on intentionality: Leadership development requires intentionality. If you think that leadership development is going to naturally happen over time, you’re wrong. Usually leaders are also ambitious doers, and striking a healthy balance between doing and developing is only something that happens with intentionality.
Adkins on building leaders from within the organization: Are you building people or buying them? If you look at your staff and realize that you bought most or all of them, then it’s time to reevaluate your leadership development culture. There is a time or a place to buy staff, but a healthy leadership culture also produces leaders from within.
Groeschel on feedback: Create a culture where feedback is craved rather than avoided. The higher you rise in any form of leadership, the harder it is for people to tell you the truth. As a leader, your posture sets the tone throughout the organization. If you don’t ask for feedback and receive it well, you’re limiting your own growth and the growth of everyone working around you. Not only will people refrain from telling you what they think, they will also fail to hear constructive criticism for themselves.
Groeschel on delegating: Delegating empowers other leaders in your church. Lead pastors try to hold on to too much because of issues with trust and control. But delegating empowers other leaders and breaks down the limitations that come with one person carrying the load. Overtime, pastors should give up more than they could ever think possible.
3) Snow Days – Love snow days. The sparkle of sun-lit snow. The profound quiet. How all the other colors around us pop against the white background. The breaking up of routine. The pot of a favorite hot on the stove. Movies, books, fires in the fireplace. Mmmmmm.
Thankful also for all those folks out there who keep working – you medical and emergency staff, you power and water company employees, you whoever you are who still get out there in the deep cold. Thank you!
4) Internet Discoveries –The internet is replete with fascinating subject matter. The danger is being drawn off task by chasing rabbits that pop up during a “quick check” of Twitter, Facebook, etc. Here is one that happened to me this week and, as it happens, enriched my life (even momentarily). Photography is my hobby, so when the Master Class with Annie Leibovitz came up in my Facebook feed, I watched the teaser. Photo Credit: Wikimedia Commons
In the video, she talked about photographing Pulitzer Prize-winning poet Robert Penn Warren. He had cancer at the time and would later die from it. If you love poetry, maybe you know his work. Or that of his daughter, Rosanna Warren. I didn’t know them until now.
Studying some of Robert Penn Warren’s biography and reading father’s and daughter’s poetry was a highlight of this week’s finds.
Poetry inspires me but I am not a student of poetry. This was a momentary, fascinating find. Have you had one of those finds this week – incidental, serendipitous? Please share with us (Comments below).
5) Cost of Security – Anyone who travels on airlines (especially since the 2001 9-11 bombings) knows something of the cost of security. There have been too many other public attacks since then, moving us to give up personal privacy and freedom for the sake of safety and security. We have all been in these conversations; some of us even in on the decision-making related to security protocol.
So what makes this a find of the week? This statement made around a table of friends earlier this week: “Convenience and habits are the enemies of security.” It got me to thinking about what we are willing to give up, in terms of convenience and routines, to fortify our security (and the security of others, actually). Things like passwords and keys are not easy to keep up with, but they are essential in today’s world. Photo Credit: Slideshare
Routines or habits that make us more vulnerable might need changing. Like going back and forth to work the same time/way every day. Or running alone. Or being the last one out of the building. When we have routines in our public life, we tend to become less situationally aware. If we all do the work of assessing our own security situation and become more in tune to potential hazards, then we may avoid losing more personal freedom and privacy to other agencies given the task of keeping us safe.
Something to think about…and I have this week. Tightening up some habits and tweaking some routines.
Shyndigz – a dessert restaurant (always a pleasure, not just for the sweets but the surroundings. A beautiful experience. Photo Credit: Screenshot from Shyndigz website
Gel Pens – Celebrating these wonderful little inventions. About the time our daughter moved from pencil to pen, we were living in Cairo, Egypt. In the Korba district of the city, we found a lovely little gift shop called EveryMan’s. This was the place and the season, mid-90s, that we discovered gel pens. I was reminded of the wonder they are this week during our mid-week small group meeting. We were all women in attendance with just Dave as our only guy (which was unusual). At some point, the conversation turned to gel pens (oh, we were writing New Year’s resolutions), and we all sang their praises. Dave commented, “I feel like we wouldn’t be having this discussion if there were more guys here.” Probably…their loss, his gain to be in our mix that night.Photo Credit: Pixabay
Sanborn uses his experience of a mail carrier named Fred as the hero of his story. Fred, because of his commitment to personal care and service, elevates a seemingly mundane job into the stuff of excellence and fulfillment. On the long drive over, I opened the book and re-read the bits of wisdom we can learn from such a person’s character. We actually have such a mail carrier in our daily lives, and the mail delivery when he is on vacation is very different than when he is on the job.
[Our leader guy friend is a deep thinker who actually referred us to one of his favorite books as well: The 33 Strategies of Warby Robert Greene. When we returned home we promptly ordered it and will be reading it by mid-week. Our friend can easily read the little book we gave him in a quick evening. My re-reading it on the drive over stirred its wisdom in my heart and my desire to share it with you as well. One day, I’ll share what Robert Greene teaches us from The 33 Strategies of War.]
The Fred Factor includes five distinctive features:Photo Credit: SlideShare
We can determine to deliver excellence in our action and attitude at work, no matter our situation. Mail carrier Fred demonstrated that and modeled the content for Sanborn’s book.
Just to give you a taste of his writing, I list four quotes from the book:
1) “When those who know are able to show, those who learn are able to grow.” – Mark Sanborn
A clear lesson here is to note your personnel who have shown mastery in their work and make opportunities for them to mentor those who are eager learners. It is a perfect win-win. Leadership development is an often-discussed topic but isn’t always executed in effective ways.
2) “When people feel that their contributions are unappreciated, they will stop trying. And when that happens, innovation dies.” – Mark Sanborn
Excellent employees don’t need appreciation or acknowledgement to keep them at the task. However, over time, they will weary of the task (and the vision meant to inspire innovation) if they don’t see how what they do fits in the larger picture. One strategy that prevents stagnation or disengagement is going back to 1) – teaming up mentors and those ready to learn.
3) “You are the spark that sets others on fire when you initiate.” – Mark Sanborn
Initiative is rewarded in a culture where there is freedom to create and ownership of work. Control is at a minimum and inclusion in problem-solving is high. For us as employees, nurturing our initiative is huge. For us as leaders, we do ourselves and our employees good when we guard against waning initiative.
4) “Faithfully doing your best, independent of the support, acknowledgment, or reward of others, is a key determinant in a fulfilling career.” – Mark Sanborn
At the end of the day, for all of us, we are the masters of our own work, in terms of excellence. The greatest challenge to how our day goes is our own attitude. We all know this. Still, it’s easy for us to allow the negative impact of others diminish who we are or what we do. We are wise to keep learning on the job, especially from folks like Fred (and writer Mark Sanborn).