Category Archives: work

Monday Morning Moment – Grumpy Begets Grumpy – Understanding It, Not Reacting, and Turning It Around

Photo Credit: Grant Wood, Wikipedia

My poor husband. The last month has been fairly brutal. His father had a massive stroke and died a week later. Between travel to be with his dad in his last days and travel for the funeral, Dave had a packed work schedule. In the midst of that, a friend died. After PopPop’s funeral and our friend’s funeral, we settled back into another busy work week. Interrupted for me by a vicious stomach bug. Interrupted for Dave by a vigilant attempt to avoid said stomach bug. We saw little of each other as he slept in the guest room and tried to stay clear of my germs, except for kindly offering me provisions. The day that I was for sure well, he got the same bug, even harder hit than I was.

So sick, he was forced to miss the majority of a week of meetings he had helped plan and was looking forward to. Such is life when sick.

At some point in all this, I began to get grumpy.

Don’t get me wrong…there was grace upon grace for all we experienced this month. Grace upon grace.

Still, in strain, stress, and suffering we can discover a measure of what’s going on inside our hearts by what comes out of our mouths (Matthew 12:34, Proverbs 8:13 ).

Standing Up Under Pressure – Tom Macartney

My grumpiness was a product of assumptions about how life should go and arrogance that it should always go well for me. Right?

I was frustrated that Dave had to get sick after all our safeguards against it. Also frustrated that he had to miss meetings he should have been able to attend.

With both of us recovering from heart grief and grumbling tummies, grumpiness came as a default reaction. Sadly, toward each other. [I have asked his forgiveness already, by the way., and he mine].

This happens with grumpiness. Whether we are prone to it in our closest relationships or in more casual work or friend situations, grumpy begets grumpy.

As a teenager, our middle child, Nathan, had waves of grumpiness easily turned around with some cheese or a sandwich. The quicker I assessed he was hungry (“hangry” before that became a word), the faster he returned to his usual, more fun self…once his blood sugar was on the rise.

Health Check: the Science of ‘Hangry’  or Why Some People Get Grumpy When They’re Hungry – Amanda Salis

When we have chronically grumpy coworkers, they can bring a whole team down, unless we are proactive in responding to them.

Writer and entrepreneur Will Jeakle gives us a humorous and insightful read on Three Tips for Dealing with a Grumpy Employee:

1. Recognize analysis paralysis.

2. Change the subject.

3. Put Eeyore in charge of a project. – Will Jeakle

Photo Credit: pngimg

[Click on the link above for Jeakle’s fascinating commentary on the subject. Helpful also if you are the grumpy coworker.]

One author actually talked about how being grumpy and bad-tempered can have a positive impact on your career – but I’m not sure it’s worth the risk. [So, Nathan, keep popping that protein when your grumpiness comes on.]

Why It Pays to Be Grumpy and Bad-Tempered – Zaria Gorvett

Grumpy begets grumpy if it goes unchecked. When we are grumpy to others, over and over, it is almost impossible not to react in kind. And I don’t mean kindly.

Habits can develop that lead to us isolate ourselves…especially as we age.Photo Credit: QuoteFancy

Canadian writer Ian Fortey wrote  a somewhat coarse and humorous (unless you’re its subject) piece on getting older. When he covered the general grumpiness of today’s older people, he made this observation:

“It doesn’t help that today’s old-folks were raised at a time when it wasn’t considered cool to talk about your problems in any kind of constructive way. You sucked it up and lived with it….Well, if you “suck it up” for 80 years it eventually just overflows onto everyone who walks past your house.”

Realtor and writer Gary Woltal also speaks with understanding on this same topic: The negativity [in old age] comes from regrets they harbor about missteps in their judgment, hard feelings about words inflicted upon them along the way, omissions of things they should have said and done, and just life’s disappointments…Unfortunately, I think they also believe they will have no good legacy. The fact is starting TODAY we ALL can have a great legacy if we work at it. We all should not go through life with hard hearts.

Check yourself in the mirror today and use a few role models I have used on how you want to exit stage left someday. Women or men, think of these great celebrities who left us with nary a discouraging word said about them. Lou Gehrig, Jimmy Stewart, Fred Rogers, Red Skelton, Mother Teresa. Gary Woltal

Some Day You Won’t Have Me to Kick Around Anymore – Gary Woltal

Previously I wrote on negativism and its cost and cure which you might also find helpful if you missed it first time around.

Dave and I are off to a new week…all forgiven…and hopefully not too wounded or wary from the brushes with grumpiness of the weeks prior. If you’re finding yourself in a season of grumpiness, my hope is that you can turn that ship around before grumpy begins to define you.

We all don’t have to be saints, but we can leave behind people feeling like this about us: “When you were born, you were crying and everyone around you was smiling. Live your life so that when you die, you’re the one smiling, and everyone around you is crying.”Gary Woltal

Three Tips for Dealing with a Grumpy EmployeeWill Jeakle

Health Check: the Science of ‘Hangry’  or Why Some People Get Grumpy When They’re Hungry – Amanda Salis

Monday Morning Moment – Negativism – Its Cost and Cure – Deb Mills Writer

How to Raise Happy Teenagers – Michael Odell

Monday Morning Moment – Operational Transparency – Opening Up Windows to Our Lives at Work, Home, and Community

Photo Credit: Flickr

Let’s take a close look at our work and life for a moment. When product and customer service are both excellent, we experience the greatest value as both employees and consumers. However, when there are processes at work that we can’t really visualize or don’t understand, we may question the value of either the product or the service. Especially when those processes are obscured in their availability. Especially if when we seek to see and understand, we remain without adequate information. We can grow disheartened, disgruntled, and even repelled.

Let’s have a look.

We could take a deep dive into government operations or into a large for-profit or non-profit, but let’s just look first at a very normal experience of a popular fast-food restaurant. Without naming the company, this chain is known worldwide for providing consistently good food. When the product is excellent, we don’t feel the need to look inside the operation (or kitchen, so to speak). As for customer service, that’s another matter.

In the rush of lunch-time ordering and food delivery at the drive-through, a young mother with two small children in-tow has to leave her car and come inside the restaurant twice for corrections on her order. One correction was just the number of chicken pieces (four when she asked for and paid for six). The counter staff person couldn’t take the four-piece back, in accordance with health standards, and give her a six-piece. So instead of just saying to the customer, “We’re so sorry. Keep the four-piece and I’ll get you a six-piece”, she tossed the four-piece in the trash can and returned, without emotion, with a six-piece. The rest of the exchange, on both sides, was polite but not restorative for either.

The mom will probably go back…one day…but this did not build the trust that could have been built. The employee also was probably not left with any sense of appreciation for how hard everyone was working behind the counter for demanding customers.

What does this have to do with operational transparency?

Well, given the perceived quality of the product, little transparency in food preparation was required. That wasn’t the issue. The small but significant dilemma here was the transparency of the customer service model (which was bare-bones “correct the problem” without consideration of customer experience or inconvenience – or so it seemed, from the employee’s response to the mother).

Harvard Business School professor Ryan W. Buell defines operational transparency as the deliberate design of windows into and out of the organization’s operations to help customers and employees alike understand and appreciate the value being created. To determine when and how to design such windows, managers must understand when and how customers and employees want to open up operations to scrutiny—and when both parties would prefer that work be undertaken behind the scenes.*

*Operational Transparency – Ryan W. Buell

Is too much of a company’s operations behind the scenes? Are we expected to just trust that companies, governments, and civic organizations are working with our best interests in mind?Photo Credit: Flickr

The article by Ryan W. Buell linked above is a brilliant examination, with lots of real-world examples, of how important transparency is in our operations. For internal and external outcomes – both with product and employee/customer relations. [Don’t miss the read.]

Back to restaurants, the food service industry is really starting to run with this. One of our favorite restaurants is Mezeh Mediterranean Grill. It is a highly visual food experience. You order at the counter with the help of customer-savvy servers who guide the diner through the process.Photo Credit: Reston Now

Employees not helping the diners are doing food prep and working the grill, all in plain view. By the time the customers reach check-out, they have a bowl or plate of generous portions of savory, authentic Mediterranean food plus an added sense of value from the excellent customer service.

Operational transparency.

Home delivery food franchises and online shopping companies are upping their transparency by providing accurate tracking options for their customers as well as other perks aimed toward customer satisfaction and loyalty.

Photo Credit: Twitter

In the workplace, we need to listen to customers who actually give us feedback, especially complaints. There’s much to be learned by that sort of engagement. Becoming more and more transparent will help. Buell’s research shows the employees benefit as much as the customer with greater operational transparency.

As a stay-at-home, work-from-home spouse, I understand my husband’s question of “What did you do today?” It is the same as my question to him. “Writing and laundry” and “meetings all day” neither tell the whole story of either of our days. Operational transparency applied to our dinner conversation could make it a whole lot more engaging and valuable.

Taking the mystery out of how decisions get made and products/services actually happen can add greatly to the employee and customer experience.

Just as our teachers in school instructed us to “show our work”, we can do that for each other in creative and credible ways.

I have no idea how a letter gets from my friend in London to me in Virginia in less than a week…but it is easy to get frustrated when it hasn’t arrived in three weeks. The postal worker dealing with my frustration would be well-served…as would I…by opening a window into the complexities of the work of mail gathering, sorting, and delivering.

My father-in-law went from being admitted to an ICU post-stroke one day, to lying in bed all the next with an IV hanging but not dripping and no word from a doctor, to a visit and discharge by a palliative care team the third day. We welcomed the discharge home but a bit more transparency on that second day would have been really helpful.

Operational transparency builds trust, enhances communication, and facilitates accountability (see image below). Even when transparency reveals a negative (as in the fast food experience of the young mom), the company can turn that around once exposed.

From the Ryan Buell’s article, in closing:

“Don’t forget to close the loop. Transparency is the most beneficial when it’s allowed to flow in both directions—from the customers into the operation and from the employees out to the customers. Forcing employees to toil in obscurity deprives them of seeing how their work is helping customers, reducing their feeling that their work is appreciated and undermining their motivation. What’s more, transparency for employees can give them the information they need to customize service and help them learn better ways of operating.

Consumers [can] take work for granted and employees [can] lose out on the learning and motivation that customer connections afford. With that in mind, businesses should stop reflexively hiding their operations for the sake of efficiency and instead thoughtfully consider when and how to open them up to create more value for customers and employees alike.”

Operational Transparency – Ryan W. Buell

Photo Credit: Flickr

Creating Reciprocal Value Through Operational TransparencyRyan W. Buell, Tami Kim and Chia-Jung Tsay

Let’s Be Real – Why Transparency in Business Should Be the Norm – Robert Craven

YouTube Video – Defaulting to OpenWhile transparency is often associated with increased accountability to the public, the most visible outcome of open public data in recent years has been more and better services for citizens. This session addresses the opportunities and challenges of making open data useful, actionable, and relevant for users inside and outside government. Mike Migurski Chief Technology Officer at Code for America moderates a conversation with Alan Williams, 2013 Code for America Fellow; Joy Bonaguro, Chief Data Officer, City and County of San Francisco; Ryan Buell, Assistant Professor, Harvard Business School; and Mark Head, Developer Evangelist, Accela

Open Data

5 Friday Faves – How to Train Your Dragon, Expressions of Kindness, Civility, the “Uneducated Base”, and Wonder

It’s the weekend! Friday Faves on a Saturday because I was slowed down a bit by an end-of-the-week stomach bug. 3 days in this quiet space…

and now I’m back at the computer briefly. So this will be quick.

1) How to Train Your Dragon – One of the most beautiful soundtracks I’ve heard is composer John Powell‘s score for the animated film How to Train Your Dragon. Nathan Mills has taken the This is Berk theme and arranged it for classical guitar…almost wrote Celtic guitar. Just have a lovely listen:

Beyond the Guitar YouTube Channel – Subscribe so you don’t miss his music as it’s posted.

2) Expressions of Kindness – It’s hard to believe it’s been just a bit over two weeks since Dave’s father died. His passing is still so fresh, and especially, for Dave’s mom. I’m so grateful for the many expressions of kindness she has received…and we have received as well. It is a marvel that people still send cards these days. Thank you.

3) Civility – This week I came across a TED Talk by writer Steven Petrow entitled 3 Ways to Practice Civility. In his talk, he defines civility as “living by a moral code, striving to be a good citizen…citizens willing to give of themselves for the good of the city, for the good of the commonwealth, for the larger good.”

Petrow gives his three ways to practice civility or civil discourse as follows:

  1. Deescalate language. “I’ve stopped using trigger words in print. By trigger words, I mean ‘homophobe,’ ‘racist’, ‘xenophobe’, ‘sexist’. All of those words. They set people off. They’re incendiary and they do not allow us to find common ground. They do not allow us to find a common heart.”
  2. Challenge policies; challenge positions; but never make it personal.
  3. Don’t mistake decorum for civility. One can demonstrate recognized etiquette in a situation and yet still be incivil (shades of Downton Abbey’s Dowager Countess).

Behavioral economist Julia Dhar has given a brilliant talk on civil discourse in both the workplace and in family/friend situations. She used her world-class debate background in applying the principles of debate to conversation where strong disagreement exists.

Here are my notes from her talk:

  • Debaters don’t choose sides. Discipline yourself to think through how you would argue the other side.
  • Find common ground.
  • Focus on ideas not identities.
  • Open yourself up to the possibility that you might be wrong – the humility of uncertainty.
  • Engage with the best, clearest, least personal version of the idea.

In her talk, Dhar emphasized how incivility doesn’t make us more persuasive. In her summary, she drove home three points:

  • Stop talking and start listening.
  • Stop dismissing and start persuading.
  • Stop shutting down and start opening our minds.

In the article below, Dhar’s prescription for real conversation is powerful. Face-to-face is so much more effective than all the messy communication we find in social media as well as the talking head approach of our politicians and news commentators.

6 Tactics to Turn Heated Dinner Discussions into Real Conversations – Lenora Houseworth-Weston

TED Talk – 3 Ways to Practice Civility – Steven Petrow

“Evil communication corrupts good manners. I hope to live to hear that good communication corrects bad manners.”
Benjamin Banneker

The Rules of Christian Decorum and Civility – John Baptist de La Salle (1703) – just for fun

4) the “Uneducated Base” – Bouncing this idea off my husband, he asked, “And what makes this a fave?” I was reading a Facebook post by a friend of mine (actually shared from a friend of hers). His post was focused on the argument for late term abortion. He gave all his perceived positive reasons (clearly positive, in his opinion) for late term abortion to be protected. Then he closed his post by putting all of us who oppose or struggle with the direction of such legislation in one political party’s “uneducated base”.

I’ve been thinking about this all day….and this health care dilemma for several weeks now that it is a legislative and cultural hot topic.

Photo Credit: Vimeo

We all have deep-held values and beliefs about freedoms, rights, quality of life, and the role of government in the community. In situations where we agree (in America, let’s say), then hopefully our representative government will agree also, aligning with our values. When we disagree we have a partisan government where our various elected officials speak on our behalf. Sometimes it is along party lines and sometimes it is not.

In thinking back on my #3 of civility, it is challenging to even have these discussions in such a manner where both sides of a disagreement can learn from each other and make better decisions. We wrangle and blame and putdown our adversaries. We escalate the argument with name-calling and demeaning language.

Conversations – even fake ones on social media – where we resort to such mean-spirited tactics – feel so middle school. These issues are too crucial to keep any side silent. Yet, it becomes the ones with the most stinging speech rather than the soundest arguments who win the day.

I won’t give up, but, for some reason, that one hurt more than a bit.

Any thoughts on any of this? In the Comments, please…and in the spirit of closing the divide.

5) Wonder – On a lighter note, I want to just finish with the wonder of life. This little one marveling at a stained glass window.

This man, my best friend, who had a full day of Saturday chores, still making sure I had food and fluids on a day of feeling puny.

The beauty of Spring popping up everywhere. What a wonder!

Here’s to a restful weekend – full of wonder – and filled with people you love.

Bonuses:

Operational Transparency – Ryan W. Buell – brilliant!

The Long Goodbye – The Kara Tippetts Story – produced by Jay & Sofia J. Lyons – finally it’s coming out on March 22. Pre-order now.

Parents’ letters to teacher about their kids then and now – one teacher’s experience:Photo Credit: Amie Diprima Brown, Facebook

Mass Mutual’s The Unsung – the Rained Out Wedding

Monday Morning Moment – Leadership Lessons – for All of Us

Photo Credit: Army.mil

Back to work.

What kinds of kickstarts do we build into our lives to consistently do a good job? When we lead out each week, are we leading on fumes? Or are we topping off the tank to get us and our team all the way through to goal?

Leadership coach Lolly Daskal has posted what she considers the 100 Best Leadership Quotes of All Time. Of those 100 quotes, here are just a few of my favorites:

3. ”A good leader leads the people from above them. A great leader leads the people from within them.–M. D. Arnold

7. “The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” —Ronald Reagan

23. “Wisdom is knowing what to do next, skill is knowing how to do it, and virtue is doing it.” –David Star Jordan

28. “Management is doing things right; leadership is doing the right thing.” –Peter F. Drucker

74. “The task of leadership is not to put greatness into humanity, but to elicit it, for the greatness is already there.” –John Buchan

100. “The most effective way to lead is to lead from within.” –Lolly Daskal

Staying fresh is important in leading well. Hanging with our people. Bringing the vision. Seeing the work through their eyes. Assembling the puzzle (be it product or service) with the pieces that all involved bring to the table. This is leadership of the best sort.

Below are links to just three more pieces on lessons in leadership. Worth the time to read them. 5 of my favorite leadership qualities appear prominently over and over again: emotional intelligence, courage, communication, caring for the people, and transparency.

OK…Monday. We’re ready for you.

The Top Leadership Lessons of 2017 From Steve Jobs, Richard Branson, Tim Cook, and Google – Marcel Schwantes

12 Principles of Modern Military LeadershipPart 1, Part 2, Part 3Capt. Ron Roberts

6 Inspiring Lessons About Success Most People Will Learn Too Late in Life – Marcel Schwantes

Monday Morning Moment – Two Steps Forward – Rhythms, Routines & Rituals

Photo Credit: Self

“Two steps forward, one step back.”

Monday mornings are usually invigorating to me. The whole prospect and potential of a week unfolding ahead. Who knows what can happen?

This morning, it was all I could do to roll slowly out of bed. Flattened by a hectic week before and a full weekend, Monday morning dawned in slow motion.

If I had to show up to work today, it would not be pretty. While I was pulling myself into the reality of morning, the waste management truck pulled up outside and took away a heavy load of garbage. How thankful I am for people who show up for work.

Now it’s my turn.

Because of a neighbor and friend’s rigorous routines, I am spurred on to stiffly tie on my sneakers and get out the door to walk with her and others. That woman who springs into her workout shoes and actually looks great in activewear…does not live at my house.

During that walk, my body starts to remember how to function, along with this bear of a brain waking from a long winter sleep.

Whether work in outside the home or inside, I am inspired by the great benefit of rhythms, routines, and rituals. That morning walk is someone else’s routine that I’m trying to make my own.

All the productivity gurus promote some configuration of these 3 r’s.

Photo Credit: Justin Clark, Time Doctor

I’m completely sold on incorporating rhythms, routines, and rituals in my daily life…even adding a 4th “r” to the mix with New Year’s resolutions. These are a great help to one who probably has un-diagnosed ADHD…distractible and a wanderer on my own when not reined in by good habits.

For this Monday morning, and any other, my rituals and routines follow. They help set up rhythms that keep me thinking and working in ways that yield some measure of impact by the end of the day.

  1. Night before: in bed by 10:00pm.
  2. Night before: beginning of a to-do list that frames the next day.
  3. Up early.
  4. Make the bed.
  5. Coffee.
  6. No phone or other electronic distraction until after #7.
  7. Spend time with God (Bible reading, journaling, prayer) – the God Benjamin Franklin referred to as the Powerful Goodness.

Photo Credit: Scott Tousley, Hubspot

Some days these rituals/routines are followed by breakfast, a walk, writing, or straightaway out the door. Whatever comes next, these form the foundation to my every day.

How about you? Any routines, rituals, or rhythms that help you get going? Don’t be discouraged by the “one step back” – we all have those and it’s still progress. Also don’t let the cultural naysayers redefine life as “one step forward; two steps back”. Like the story of the tortoise and the hare – we don’t have to take the tack in life of frantic and cynical pursuit of a life that gets us nowhere (good, anyway). Steady, steady…choosing well and wisely…we will finish the race, fight the fight, and keep the faith (2 Timothy 4:7).

Even overcoming a hard Monday…

[Deb Mills Writer – I’ve written a lot on productivity. Search here.]

This Is How Your Daily Routine Should Look (According to Science) – Erin Brodwin

12 Morning and Evening Routines That Will Set Up Each Day for Success – Stephen Altrogge

The Morning Routines of the Most Successful People – Kevan Lee

8 Life Lessons from Benjamin Franklin – Quincy Seale

Rhythms, Routines, Rituals – Pinterest

A New Routine for the Work at Home Family – Leigh Ann Dutton

Monday Morning Moment – 3 Observations on Life Around Here

Photo Credit: Wikimedia Commons

  1. What Might Goofing Off Communicate? – This weekend, a friend told me about her son’s internship in a local organization. This young man expressed his disappointment at the amount of goofing off he saw among his coworkers, all more senior than he was.Photo Credit: Wikipedia

Suffice it to say, after his internship, he did not seek employment with this company.

What can we take from such a situation? Is it possible, those employees were blowing off steam from already completing large chunks of work, either earlier in the day or at home the night before? Are they taking healthy breaks from doing a good job, or have they lost the vision of their value in the big picture of their work? Also, what part of this scenario belongs to their supervisor? When goofing off is a pattern, where is the leader guy or gal in the mix?

This may be a disconnect for you, but I found myself strangely sympathetic to those “goofing off”. Maybe an organizational move toward leanness would be appropriate, but never without drilling down to the core of what’s going on here. Otherwise lean becomes just mean.

Any thoughts?

Why You Shouldn’t Punish Employees Who Goof Off – Rob Enderle

Ten Signs You’re Failing as a Manager – Liz Ryan

2. Proverbs – a Father Appeals to His ChildrenA couple of times a year, I read through the Book of Proverbs in the Bible. All the Proverbs were either written or collected by Solomon, the son of King David. There are 31 chapters in the book so it’s easy to incorporate one a day in one’s usual Bible reading. This time around, I noticed something in the ESV Bible study notes that was new: 10 paternal appeals. As a father might teach his son about life and making good choices, so Solomon did the same in this wisdom book.Photo Credit: Flickr

Here are the 10 paternal appeals in brief:

  1. Do not join those greedy for unjust gain (Proverbs 1:8-19).
  2. Get wisdom (Proverbs 2:1-22).
  3. Fear the Lord (Proverbs 3:1-12).
  4. Walk securely in wisdom (Proverbs 3:21-35).
  5. Wisdom is a tradition worth maintaining (Proverbs 4:1-9).
  6. The two ways: the way of wisdom or the way of folly. We choose. (Proverbs 4:10-19)
  7. Maintain a heart of wisdom (Proverbs 4:20-27).
  8. Sexuality – the presence of sexual temptations and the response of a wise person (Proverbs 5:1-23).
  9. Adultery leads to ruin (Proverbs 6:20-35).
  10. Keep away from temptations to adultery (Proverbs 7:1-27).

What might appear to be redundancy is more for emphasis. God will give us wisdom, but it is on us to live according to the wisdom he gives.

Trust in the LORD with all your heart, and do not lean on your own understanding. In all your ways acknowledge him, and he will make straight your paths.Proverbs 3:5-6

Proverbs – a 12-week Study (pdf) – Lydia Brownback

3. None of Us Are Invisible – We are Seen – A circumstance this weekend struck a chord about how easy it is to just not see others. We have our close friends, our near colleagues, our people. It takes an intentionality to watch for those on the outside of our circles…and to extend to them a welcome. An old song by Casting Crowns came to mind today, as it relates to this dilemma – this strange experience of feeling invisible. Can Anybody Hear Her? is that “looking for love in all the wrong places” kind of story. Searching for a place to belong, to flourish, to be loved.

I’ve taken to watching for those solitary ones…they are not all in the midst of poor life choices. Those closest to God can feel isolation as well. The key to all of this is to know He sees…He sees, and He loves us. We can reflect that love to those who feel unseen…because they are…who feel they don’t matter…because they do.Photo Credit: Pixabay

An End-of-Year Leadership Checklist – Priority for Your Team, Your Organization, and Your Own Longevity and Effectiveness

Photo Credit: Wild Apricot

[This is the followup piece from yesterday’s Monday Morning Moment.]

It’s December. Back to the office after the snow day. The squeeze is on our calendars as we march toward the end of the year. Here’s the question: how do we truly finish strong with the hope of an even stronger start in the new year?

If it’s all you can do to just try to finish…then you do what you can, for sure. Reflecting on this year may have to come in January. We all know the pressure doesn’t change just because we have new planners to fill. If we make this a priority, it actually could have great impact on the pressures…and the people under your watch, experiencing a similar pressure. We can change it up.Photo Credit: Gryphon Networks

Here are summaries of 5 end-of-the-year checklists from 5 business leaders. We can choose one or choose from each. In brief:

Lolly Daskal, founder of the leadership consulting firm Lead From Within, is one of my favorite writers/speakers on leadership. Her end-of-the-year checklist is in the form of 18 no-nonsense questions on your own leadership and character. Penetrating and informative. Here are a few of my favorites from that list:

  • Did you act decisively?
  • Did you build others up?
  • Did you listen before you speak?
  • Did you cultivate leadership in others?
  • Did you lead with positivity?
  • Did you navigate or fix?
  • Did you value the unique contributions of others?
  • Did you lead by example? – Lolly Daskal

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Marcel Schwantes, founder of Leadership From the Core, gives a rapid read, 5-point checklist which follows. Everything he writes is golden, so you definitely want to click on the article to fill in the blanks on how you execute these points starting now and into the new year:

  1. Shine the spotlight on your employees.
  2. Give direct and actionable feedback.
  3. Get to personally know your employees.
  4. Get in the habit of recognizing and praising your people.
  5. Create and communicate a shared vision of the future. – Marcel Schwantes

[We all think we do the 5 above well. Re-assessing, especially at end-of-year is key to truly being who we think we are for those we lead.]

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“As leaders, we often move from one year to the next with little or no time spent reviewing the year just past from a purely leadership perspective.”Les McKeown

Business writer, Les McKeown, also prescribes a brilliant 5-point end-of-the-year checklist for leaders:

  1. Manage the narrative.
  2. Straighten the angels.
  3. Cull.
  4. Restock.
  5. Center yourself.

McKeown gives practical examples and exercises on how to finish the year healthy…for your benefit and that of your employees and organization. Honestly, this is creative and illuminating stuff…worth every minute of what you invest in it.

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Business consultant and writer Terry St. Marie offers a 10-point end-of-year checklist that covers all the bases. The following are my 3 favorites from his list:

  1. Read Your Fine Print – Every leader’s strengths, if overplayed, can turn out to be a negative – I call that the leader’s “fine print“; things that we need to be careful about.  Sort it all out early and become more aware of your “fine print“.
  2. Put The Right Team On The Field – Take stock of your team and their strengths and weaknesses, and ask a few hard questions:  Is everyone committed to the new year and the new plan?  Did you have some unresolved issues from last year that are still hanging out there?  Do you need to reshuffle a few things now before things get too busy? Answer these questions NOW,  take whatever corrective action is necessary, and give your team a better chance for success.
  3. Clean Out Your Ears – This one’s real simple – prepare your ears to listen, with this virtual “Q-Tip”.   Sit down at your desk, close the door, and turn off your handheld and computer.   Feel and “hear”  what it’s like to not multitask, and just take in what’s happening around you.   Make a mental note to recreate this “listening environment” every time you are in the presence of your teammates.

Don’t miss the other points of St. Marie’s checklist. Again, brilliant.

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Following are my favorite 5 of the 15-point end-of-the-year checklist formulated by the Forbes Coaches Council.

The end of the year is the perfect time for a SWOT analysis — a review of Strengths, Weaknesses, Opportunities and Threats. (Forbes Coaches Council)

Celebrate – If we don’t take time to celebrate (even the small things), we become burnt out, frustrated, and ineffective. Do something special for your team to celebrate their strengths. – (Forbes Coaches Council)

Show appreciation for your employees – Go beyond the usual card. Offer your clients and employees something of significance that you believe will make them feel special…valued. – (Forbes Coaches Council)

Get to know someone new in the company – While the holidays are full of food and stories, leaders should take the time to meet others downline in the company. Brown bag it with someone you don’t know. Invite an employee out to lunch. And talk about everything other than work! This will help you relate to others who typically don’t see you every day. This can improve the culture, as you challenge others to do the same. – (Forbes Coaches Council)

Budget for leadership development – At the end of the year, take time to add leadership development training in the next year and invest in your upcoming talent. This way, you increase employee retention and employee engagement. Plan for the future, invest in your talent.(Forbes Coaches Council)

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There you have it. My hope is that this is more encouraging than burdening. If we carve a chunk of time to do this, both privately and with our team, it will yield all kind of good with which to enter the new year. Both relationally and strategically for the sake of the organization.

A Year-end Checklist That Will Make You a Much Better Leader – Lolly Daskal (2018)

15 Things to Top Your Business Checklist for the new Year – Forbes – 2017

A Year-end Checklist That Will Make You a Much Better Leader – Marcel Schwantes (2016)

A Great Leader’s Year-end Checklist – Les McKeown – 2012

A Leadership Checklist – 10 Things to Do Right Now to Make it a Great Year – Terry St. Marie (2010)

Monday Morning Moment – a Snow Day and an End-of-the-year Leadership Checklist

Monday morning. Quieter than usual. 11+ inches of snow has closed down much of the goings and comings of Richmond life today.

Although we know it’s not really a gift of time, snow days sure have the feel of a free day. Work still goes on for some (thank you all in the service industries), but for others we will catch up another day.

Today I am working on Christmas cards but they can’t be finished until husband Dave and I do our end-of-year reflection. We both look back separately, over the highs and lows of the year, and then come together to write a summary for our Christmas newsletter.

[If you hate those newsletters, just throw them in your recycling. They are probably more for the sender as the receiver…so the good has already been done. Happy Christmas.]

Dave works for an international organization. If we had kids or grandchildren at home, he may have just called it a snow day as his office, like many others in the city, is closed. However, because much of his day was already scheduled conference calls with people in different parts of the US and the world, he could work, from his office at home.

I say all this to emphasize how challenging it is to do any sort of review of the year…even on a snow day.

Still, year-end reflections are such a positive and productive activity, both for ourselves and for our workplace.

By year’s end, we are often just trying to appease the tyranny of the urgent. The dilemma is that a work life of putting out fires rarely puts in place barriers that can prevent further fires.

A year-end checklist used by leaders in concert with their direct reports can make a huge difference in accountability, employee engagement, evaluating practices, and planning for the next year.

Otherwise we live and work in the insanity that comes when we don’t block out time for reflection, evaluation, celebration, and development or planning.Photo Credit: Twitter, Seven Quotes

We think we’re doing all those things…but are we?

Below, you will find five links with five different end-of-the-year checklists. Some are longer than others. Some require deeper reflection than others. They are a nice mix written by brilliant thought leaders. [two have the same title but they are very different, by two different leaders].

Tomorrow, I will post my favorite points of the checklists below. Today, maybe you would take the time to look at them, like me, and come up with a checklist you would use…or one of your own making.

A Year-end Checklist That Will Make You a Much Better Leader – Lolly Daskal (2018)

15 Things to Top Your Business Checklist for the new Year – Forbes – 2017

A Year-end Checklist That Will Make You a Much Better Leader – Marcel Schwantes (2016)

A Great Leader’s Year-end Checklist – Les McKeown – 2012

A Leadership Checklist – 10 Things to Do Right Now to Make it a Great Year – Terry St. Marie (2010)

Monday Morning Moment – When You Walk Out of a Meeting, and You Ask Yourself, “What Just Happened?”

Photo Credit: Media.Defense

Have you had that experience? Where you are meeting with your supervisor…either one-on-one or during a team meeting. She is guiding the conversation and asking compelling questions. Then you give your take on something, and it is as if you’re speaking another language. Then you make the judgment that this isn’t the meeting for you to lay out a strategy or viewpoint, so you stay silent. The meeting ends with your boss commending you/everyone in the room on a good outcome…”we got a lot done”.

Hmmmmm…”What just happened?”

I’ll never forget a strategy meeting earlier in my career. Fairly new to the team, I had been faithful to task in learning the processes and applying myself to fitting into the structure rhythms of our work team. When my supervisor called me in to talk about future directions, he asked my input on our marketing strategies. I actually thought he wanted to know what I thought. As we dialogued back and forth about what we were doing and what we could do to strengthen our messaging, I felt like a genuine and valued part of the team. Then my earnestness and enthusiasm must have gone too far. He commended my “good ideas” (a phrase that has come to mean a negative since then) and asked me to draw up a 5-year plan and we’d talk about those ideas again then.

Although he and I remain friends, we no longer work together. I never did that plan. The kind of work we did was so rapid in it evolution and execution that a 5-year plan was clearly irrelevant. It was clearly just a delay tactic for me to take my “good ideas” and tamp them down.

Not bitter…just wiser. So for that I’m thankful.

A meeting…or series of encounters that leave you wondering “what just happened” could relate to many factors. Culture shift, mission drift, power mongering. Any other factors come to mind for you?

I’d like to pose 3 actions that might help in awkward situations like these. They are by no means comprehensive. Just three helps.

1) Take notes in meetings. Put away your phones and other electronic devices. Pen and pad. Not being distracted by anything else will keep you more fully engaged with the conversation at hand. Note-taking is not for everyone, but you’ll be surprised how helpful it will be to refer back to the meeting conversation. Who said what? Where were the good ideas coming from? What were the responses? You can then keep communication going after the meeting in a healthy manner. You have captured the essence of what happened…important information is not lost…whatever happens next (execution of a plan or further planning meetings) potentially have the clarity you missed in today’s meeting.Photo Credit: PxHere

By the way, maybe someone is already tasked with note-taking. It’s for your sake…maybe only your sake. Worth it if you’ve been having head-scratching experiences of late.

2) Refuse to think ill of others. – Whenever possible, keep your thoughts away from negativity. Especially in judging the motives and character of people you work with. When we operate out of a determination to think well of them, communication can have greater clarity. For sure from our side. It’s when we allow our thoughts to go negative that we conversations can go murky.

Photo Credit: Entrepreneur

Now, there are limits to this, and I get that. In fact, we are wise to isolate out those who have shown themselves untrustworthy. Dr. Henry Cloud wrote the book  Necessary Endings which has an excellent chapter on the three kinds of people in the world – wise, foolish, and evil. Cloud explores, with little sentimentality, how we are to act in the company of each. I’m sure we all hope to find ourselves among the wise.

Necessary Endings: The Employees, Businesses, and Relationships That All of Us Have to Give Up in Order to Move Forward – Henry Cloud

Monday Morning Moment – What You Think of Others Matters – Workplace Wisdom – Deb Mills

3) Recognize that “gaslighting” can be operating in a meeting and no, you’re not going crazy. Recognize it; don’t take it personally; deflect; confront the perpetrator. Move on if possible.

Gaslighting is a form of manipulation that seeks to sow seeds of doubt in a targeted individual or members of a group, hoping to make targets question their own memory, perception, and sanity. Using persistent denial, misdirection, contradiction, and lying, it attempts to destabilize the target and delegitimize the target’s belief.” – Wikipedia

“Gaslighting is a colloquial term that describes a type of psychological abuse in which the abuser denies the victim’s reality, causing him/her to question him/herself, his/her memory, or his/her perceptions. The term gaslighting is also sometimes used to apply to the use of inflammatory behavior or language that provokes someone to behave in an uncharacteristic way.” – TheGoodTherapy.org Team

Photo Credit: Style Whack

I wrote about gaslighting before here.

Gaslighting for BeginnersGaslighting Techniques to Use at Work – Sarah Cooper

Gaslighting often happens in relationships when one person uses a sometimes subtle manipulation to cause the other to think maybe she/he misunderstood or over-reacted to something the former did or said. In this unhealthy situation repeated over the course of the relationship, the one being “gaslighted” can begin to distrust her/himself and even go as far as to question their sanity.

I have had this experience and it is highly unsettling.

Ironically, gaslighting can be done by a “good guy” who has developed some habits he uses without mean intent. It can happen to all of us…I’m thinking.

Read psychologist Stephanie Sarkis‘ two pieces below. Very helpful.

11 Signs of Gaslighting in a Relationship

Are Gaslighters Aware of What They Do? – Stephanie Sarkis

Photo Credit: Wikipedia

You’re Not Going Crazy: 15 Signs You’re a Victim of Gaslighting – Aletheia Luna

The Culture of Any Organization Is Shaped…By the Worst Behavior the Leader Is Willing to Tolerate – Rich Lochner

Gaslighting in the Workplace Part 1 – What Is Gaslighting and Who Does It? – Heather Bowden

Gaslighting in the Workplace Part 2 – Oh no! I’m a Gaslighter! – Heather Bowden

If you got to the end of all this, here is quite a different piece on “What just happened?” – when your boss may be impressed with you without showing it. Enjoy!

12 Signs Your Boss Is Impressed with You, Even Thought It Doesn’t Seem Like It – Aine Cain

Monday Morning Moment – Your Company’s Secret Change Agents – with Richard T. Pascale, Jerry Sternin, and Chinese Philosopher Lao Tse

Photo Credit: Waggl

We have all encountered people in life who are bright stars in our universe. They aren’t necessarily those who climb the corporate ladder or win public office. However, in their own niche, in their own small place in a company or community, they are brilliant change agents, people making a difference and moving us to a better situation. Just by showing up.

[Please take the time to share in Comments your experience of such a person – either at work or in your family or friend space.

Organizational change is usually driven from top-down planning and execution. Occasionally, those changes are not received well by the company employees or organizational members. Ownership doesn’t follow and at some point the change fizzles into something altogether different.

Wouldn’t it be wisdom to create successful and sustainable change? What is missing from typical change orchestration? Is change planned in the isolation of the executive conference room or in the company of those most impacted by the change.

Business authors and educators Richard T. Pascale and Jerry Sternin wrote several years ago about the very environment where positive and impactful change takes place. Their piece is titled Your Company’s Secret Change Agents and was introduced to me by a friend in a huge time of change himself. I wondered if his own situation resonated with this piece.

Pascale and Sternin write about the power of positive deviance. it is defined below.

Photo Credit: Slideshare

Positive Deviance is based on the observation that in every community there are certain individuals or groups whose uncommon behaviors and strategies enable them to find better solutions to problems than their peers, while having access to the same resources and facing similar or worse challenges.

Five basic steps serve as the backbone of the approach. The 5 D’s are:

  1. Define the problem, its causes and common practices, and articulate desired outcome.
  2. Determine presence of PDs,
  3. Discover their uncommon but successful behaviors & strategies through PD inquiries,
  4. Develop activities based on the inquiry findings
  5. Discern (monitor and evaluate) the results. – Positive Deviance Initiative

The Power of Positive Deviance – How Unlikely Innovators Solve the World’s Toughest Problems – Richard Pascale, Jerry & Monique Sternin (Slideshare produced by Melih Arat)

Your Company’s Secret Change Agents – Richard T. Pascale and Jerry Sternin

The Power of Positive Deviancy – Jerry Sternin and Robert Choo

What Pascale and Sternin discovered was the essential component to change embraced by those impacted was the work done to find and learn from those “positive defiants” in the particular community. The practice of PD inquiry sorts out who those persons are and then discovers what they are doing well that others within the workplace or community aren’t. It’s not a judgment as much as a fact-finding mission.

“It’s easier to ACT your way into a new way of THINKING, than to THINK your way into a new way of ACTING”. – Pascale and Sternin

Too often we think our own personal expertise (knowledge) can move us and others to a changed attitude which would then impact practice. For sustainable change to take place (as in habit formation), we figure out what effective practice is and as we begin doing it, then our attitude changes and our knowledge grows. What are your thoughts about this?

The authors quote 6th century Chinese philosopher Lao-tzu in simply and eloquently describing this process:

Learn from the people

Plan with the people

Begin with what they have

Build on what they know

Of the best leaders

When the task is accomplished

The people all remark

We have done it ourselves

Photo Credit: Brilliant Ink

I love when worlds converge giving greater import to what is happening. In recent weeks, I’ve been taking a course with Wendy McCaig, executive director of Embrace Richmond, instructing. The topic is Asset-based Community Development – (ABCD). It is very similar to positive deviance in setting out toward change.

ABCD is community and relationship driven. It’s not a more resourced agent coming in and trying to fix the problems of a workplace, organization, or neighborhood. It is a “working with process”. Like the PD inquiry, ABCD uses a methodology focused on listening – to individuals and to communities. These listening conversations are geared toward finding the positive deviants within that community…and seeking out their practices, attitudes, and particular knowledge.

What Is Asset-based Community Development? – Graeme Stuart

Something I ask friends and former colleagues (free-lancing as I am now) often, especially when they are struggling with a top-down decision- and change-making structure is “Who is thriving in your situation?” “What are they doing to thrive?” “What are you doing to add to or contribute to the health of your organization?”

Too often, we get tunnel vision regarding change; thinking we have no other option but to respond…or react. Like Pascale, Sternin, Lao Tse, and also Wendy McCaig…I know and believe in those secret change agents. If you don’t know any, search them out.

Or…become one.

Both/and really. Search them out AND become one as well.

[Do your bosses, your organizational leads, and yourselves a big favor…introduce them to your company’s secret change agents…those positive deviants in your lives.]