Bookmarked Summer, Books, Children's Books, Conversations, creativity, Disney Animation, Ed Catmull, Film, Global Leadership Summit, Inspired, Leadership, Pixar, Stories, Transformational, work, Workplace or Marketplace, Writing

Today Is The Day the Crayons Came Home and Two Other Worthy Reads

August 18, 2015 admindeb 4 Comments

Book-lovers are divided into three kinds of people – those who borrow books from the library, those who buy electronic versions to read on tablets of some sort, and people like me. I buy books. Usually online. Two days later they arrive and I love tearing open the cardboard box, and turning the pages of those anticipated books.

I might read one book right away, or save it for a plane trip, or file it into the stack of “next reads”. Today my pre-ordered copy of the just out The Day the Crayons Came Home arrived in that cardboard box.

This children’s story, written by Drew Daywalt and illustrated by Oliver Jeffers, is that best sort of book both kids and adults enjoy together. Its best-selling predecessor, The Day the Crayons Quit, is my current favorite children’s story. It sits on the bookshelf to the right of my work desk as my inspiration for the day I write such a book.

Both books tell the woes of various crayons in the possession of young Duncan. So funny, and so human…for crayons. Jeffers’ illustrations are the perfect match for Daywalt’s writing. You want to buy these books for your children, or yourself. Of course, you can borrow them from the library. Not me, but you can.

Two other great books came in today’s cardboard box…

Thanks for the Feedback is written by Douglas Stone and Sheila Heen. They also authored the book Difficult Conversations, with Bruce Patton. I heard Sheila Heen speak about feedback at the Global Leadership Summit recently. It seems feedback is something we all want at work…until we get it. Stone and Heen talk about learning how to receive feedback well. My husband will read this book before me, but I look forward to tackling this subject and growing through it.

The third book that arrived today was Ed Catmull’s Creativity, Inc. It is a manual for managers who want to merge creativity and excellence. Catmull, one of the founders of Pixar Animation, and the president of Disney Animation Studios, was also a speaker at this year’s Global Leadership Summit. I’m excited to read Creativity, Inc. to apply his principles in my work and life among creative. I am also intrigued by his many stories of how he keeps the culture and operations so user-friendly for the artists and designers. Looking forward to learning more from him in this book.

This day delivered on great books. I may review them later, but for now I’m just looking forward to reading them myself. For the joy and for the empowering that come with good books.

What books are you reading these days? Would love to hear about them. Maybe I’ll order them, too.

Coming Soon [Today]…The Day the Crayons Came Home by Drew Daywalt and Oliver Jeffers

Global Leadership Summit – 7 Take-Aways from Day One of #GLS15

Creativity, Inc. Quotes at Good Reads

The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company

Global Leadership Summit – 6 Take-Aways from Day 2 of #GLS15

Thanks for the Feedback Quotes at Good Reads

Slideshare – How to Give and Receive Feedback – The Triad Consulting Group – Sheila Heen & Douglas Stone (authors of Thanks for the Feedback)

Attending or Focus, Global Leadership Summit, Inspired, Leadership, Lessons Learned, Monday Morning Moment, Service, Workplace or Marketplace

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service

August 17, 2015 admindeb 6 Comments

Photo Credit: Arnezzy.tumblr.com

Just the expression “5-Star Hotels” summons delicious images of ocean views and chic, comfortable rooms and all those tiny touches to insure your return. Though never a guest in such a hotel, I have enjoyed 4-star treatment, and I have been a customer of Chick-fil-A and Southwest Airlines. All through our days, we are administering and receiving some sort of customer service.

A couple of weeks ago, I had the privilege of learning about customer service from Horst Schulze, a world-renowned leader in the field of luxury hotels. He gained his wisdom and expertise, up through the ranks, and his counsel is applicable to any peopled workplace or organization. Schulze puts caring at the foundation for world class excellence – not just caring about the customer or client (albeit extremely important) but caring for all people (the employees and all who interface with each other in his industry).

Mr. Schulze talks about the service process as three parts: delivering an excellent product (without defect), in a timely manner, with genuine caring. Genuine caring. Not silly over-friendliness, or with casual sloppiness. Genuinely caring for the customer’s personage, time, and purpose for that interaction.

Since his presentation, I have intentionally looked at service very differently. Whether we’re talking about a small business or a large franchise, a school or university, or even such a thing as a church connection team. We can enhance customer satisfaction and loyalty by intentionally and comprehensively setting our culture.

Mr. Schulze is people-oriented – with his employees, vendors, and customers. He manages this in his hiring and training practices and through a vigilant daily (industry-wide) practice of his canon of customer service standards* (definitely worth a read- click on the link below to read the 24 standards). As I listened to him speak, his whole demeanor was that of one who joyfully delights in excellence and bringing it to bear in improving the lives of those around him.

No matter how well we think we’re doing in providing services or responding to the needs of our clients/customers, we would do well to look at the practices of such businesses as the Capella Hotel Group, Chick-fil-A, and Southwest Airlines. You will see this common thread of caring in their philosophies, culture, and standards.

“I dreamed of hotels where every employee comes to work not just to work but to create excellence, where every employee is committed, and where it’s not about creating rules but about every customer being taken care of the way they want to be taken care of.” – Horst Schulze**

“Focus on creating an organization of excellence and have processes where you can transfer excellence. That starts by finding out what is excellent in the eyes of the customer – what the guest really wants from us – based not just on what they said they wanted but what they were really thinking.” – Horst Schulze**

“It’s my responsibility to set standards. I have no right to accept mediocrity or limitation. If you don’t point out flaws, mediocrity will set in. It’s my business to do what is right and not make excuses for mediocrity. I agonize when I make a decision that it is good for all concerned; if it’s not, I don’t do it.” – Horst Schulze**

[Leading by Culture] “Southwest was the first to create a position entitled “Vice President of Customers.” For many years Colleen Barrett held the position. She understood that Customers always come first, and that in order to have a Customer service mindset you cannot separate the importance of the internal Customer (Employees) from the external Customers (passengers). If the internal Customer is happy, it will naturally flow to the external Customer in the form of good service.” – Lessons in Loyalty, Ian BrooksPhoto Credit: leapQ.org

“Every life has a story, and often our customers and our employees, need a little grace and a little space when you deal with them because they are either experiencing a problem, just finished having a problem, or are about to have one. The word ‘restaurant’ means place of restoration. We think of Chick-fil-A as an oasis where people can be restored. We’re all people with a lot of emotional things going on that don’t necessarily show on the surface, so we try to offer amenities and kindness that minister to the heart.” – Dan Cathy, President, Chick-fil-A***

Photo Credit: jyontheroad.blogspot.com

“Forty years ago, exceptional was a glass elevator in the lobby; then it became real paintings and fine marble and so on. Now it’s coming back to doing what the individual guest really wants: personalized and individualized service geared not to the market, but to the individual. True luxury today is about responding to each individual guest.” – Horst Schulze**

*Capella Hotel Group’s Canon service standards conceived by chairman and founder Horst Schulze

**Defining Luxury – LEADERS Interview with Horst Schulze

YouTube Video – Horst Schulze- Presentation on Customer Service

Global Leadership Summit – 6 Take-Aways from Day 2 of #GLS15

Summaries on All Speakers of Global Leadership Summit 2015 by David M. Arnold

Notes from the GLS15 – Creating World Cass Service – Horst Schulze

****A Lesson in Customer Service from Chick-fil-A President Dan Cathy

The Chick-fil-A Difference: Why Customer Lingo Matters

Thank you. My pleasure.

What You Can Learn from Southwest Airlines’ Culture

***Lessons in Loyalty: How Southwest Airlines Does It – An Insider’s Point of View

Southwest Airlines – the Airlines with Heart – and One Heart I Know Well

All Good Gifts, Attending or Focus, Beauty of God's Creation, Bookmarked Summer, Books, Conversations, Food & Drink, Friday Faves, Michael Jr, Parenting

5 Friday Faves – a Book, a Chip, a Comedian, a Restaurant, & a Blogger

August 14, 2015 admindeb 1 Comment

I have attending issues…hard for me to track solidly for a lot of time. So….I thought it would be fun just to throw up some favorites of mine for this Friday. Now, will this become a weekly offering? Maybe not…but maybe…we’ll see.

Also, I’m not really into favorites. Hard to pin down exactly what/who is my favorite in a given category. Like, I don’t do best friends – there are so many wonderful people out there who have been friends to me that how could I single one out. Nope, not going there.

For today, I have done the hard thing and picked a few favorites. As you’ll see, these are not earth-shattering or anything. Just don’t want you to miss them, in your own circle of life.

1. Favorite Book on Child-Rearing – Escaping the Endless Adolescence

Photo Credit: amazon.com

This book by a husband (professor) and wife (counselor) is amazing. The focus is on adolescence, as in figuring it out so your children don’t get stalled there into mid-life. The cool thing about this book, though, is that there is wisdom for parenting younger (even pre-school) children. Lots of great stories and wise counsel on how to parent budding adults (whatever their age). To engage in their world, to see their purpose, to show up. Yes!

Next up: Bringing Up Bébé

2. Favorite Chip – Cape Cod Kettle Cooked Chips (Original – 40% Reduced Fat)

My husband calls this the best chip in the world. Not too salty. Light but, at the same time substantive, (kettle cooked). We have eaten our way through this summer and will again be swearing off chips, and other such delights, pretty soon (like very soon). So I don’t have a runner-up for this category. These chips. Enough said.

3. Favorite Comedian – Michael Jr.Photo Credit: Twitter.com/Michaeljrcomedy

I love Michael, Jr. Just heard him speak/perform/fill the screen at Global Leadership Summit. He is so funny. You can find him on YouTube and he does this weekly feature called Break Time, through his website and YouTube. He is a comedian and he’s a Christian. So funny. Thought-provoking, clean, and just….so funny.

After, Michael Jr., it would be Taylor Mason.Photo Credit: mlive.com

4. Favorite Date-night Place in Our City – Shyndigz

Shyndigz is a dessert restaurant. They do have a brunch restaurant opening soon, but for now, it’s cake, pie, and cookies. So good. My favorite is the Fresh Fruit Cake. You can’t go wrong bringing a special date here. Sweet atmosphere. With a favorite beverage. Inside or in the garden. Love this place. Richmond, Va. Do you have something like this where you live?

Favorite Date Night Place that my husband will actually share with me (he wants “real food” on a date night) – O’Charley’s

5. Favorite Young Blogger I’m Following – Angela at Chocolate Raspberry Cream Pie

Photo Credit: Twitter.com

Angela is a no-holds-barred kind of young writer. She is honest – seriously and humorously honest – about her life. And funny. I actually know her so I can say that her writing totally reflects her in-person satire and searching. She introduces her blog as “about faith, goal setting, living on purpose, and the things that make life a little sweeter”. Her writing is just that.

No other blogger in this genre – they’re all older and have been at it longer.

So there’s my Friday Faves for this week – we’ll see where life takes me for next week. How about you? Any favorites you’d like to share? In these categories or others? I would love to hear them. Have a lovely weekend – discovering or appreciating or revisiting some of your favorites.

Attending or Focus, Character, Conversations, Courage, Critical Thinking, Faithfulness, Friends, Inspired, Leadership, Lives Full of God, Remembering, Transformational, Wednesday Worship, Workplace or Marketplace

Worship Wednesday – To Live is Christ; To Die is Gain – Youth Alive

August 12, 2015 admindeb Leave a comment

“…according to my earnest expectation and hope, that I will not be put to shame in anything, but that with all boldness, Christ will even now, as always, be exalted in my body, whether by life or by death. For to me, to live is Christ and to die is gain.” – Philippians 1:20-21

Don’t we have this idea that some day we’ll retire and gently ease into those sunset years of our lives? Maybe not. We definitely don’t think about dying younger than then…and for sure, we don’t think about dying suddenly. People say, “I want to go in my sleep.” Or “I want to go fast.” Maybe so…but that means living life in such a way you can die at any time. You are ready to die whenever that moment comes.

We have a dear friend who did just that. Mike died suddenly. Breathtakingly fast, his life was finished. We are still reeling.

You see, our friend Mike lived life full to busting every single day. He was a great leader, a faithful mentor of students, and a good friend…a friend who stuck “closer than a brother” (Proverbs 18:24). He was always that reliable “iron sharpening iron” (Proverbs 27:17) person in the room.

When the sparks flew, something amazing happened. Worthy ideas were born. We were drawn out of our comfort and into a conversation that mattered. Whatever the cause at the moment, with Mike in the room, it radically moved forward.

Now he won’t be in the room. The quiet of that reality is … well… impossible to frame words around.

What I can find the words for is a life lived as large as possible for God and His purposes. Mike was still teaching, writing, leading, but more than that he was following a God who gave him the huge life he had. As unimaginable as it is for us that he’s gone, all I can think is that he finished this life…and he finished it well.

We will continue to learn from Mike, remembering his life, our conversations, his writing, and the ventures still ongoing which he helped launch. He was a force for excellence and for pushing forward to take hold of what God would do, if we believed in Him and not just our own meager efforts.

Mike lived in such a way that he could die at any time. He died a man still in the middle of life, having lived, in earnestness and purpose, a longer life than many will ever live. For what? For God…for his family…for all of us whom he touched.

This song, performed by Youth Alive, speaks to his life. We can all live such a life – with courage, boldness, faith, and confidence…like our friend Mike…when “to live is Christ”.

Worship with me. Pray for his family.

For me to live is Christ and to die is gain.

No matter what price I pay, I choose to give this life away.

I make a vow. My life will always honor You, Christ.

Whether I live or die I belong to Him.

He bore my sin; I owe this life to my saving King.

I make a vow; My life will always honor you, Christ.

Whether I live or die I belong to Him.

He bore my sin; I owe this life to my saving King.

Hallelujah, I am not my own. You are in control; Hallelujah!

For me to live is Christ And to die is gain; No matter what price I pay, I choose to give this life away.

I make a vow; my life will always honor You, Christ.

Whether I live or die I belong to Him.

He bore my sin; I owe this life to my saving King

I make a vow; my life will always honor You, Christ.

Whether I live or die, I belong to Him

He bore my sin; I owe this life to my saving King.

Hallelujah, I am not my own. You are in control, Hallelujah!

For me to live is Christ and to die is gain.

No matter what price I pay, I choose to give this life away (X2)

Only by the cross I am saved.

Hallelujah, I am not my own. You are in control. Hallelujah!

For me to live is Christ and to die is gain.

No matter what price I pay, I choose to give this life away. (X2)

Only by the cross I am saved. (X3)

YouTube Video – To Live is Christ – Youth Alive NSW

Lyrics to Youth Alive’s To Live is Christ

Worship Wednesday – Breathing In Your Grace, Breathing Out Your Praise – Your Grace Finds Me by Matt Redman

Attending or Focus, Character, Communication, Courage, Critical Thinking, Cross-Cultural, Faithfulness, Glory of God, Inspired, Leadership, Lessons Learned, Lives Full of God, Monday Morning Moment, Redeeming & Restoring, Remembering, Thanksgiving or Gratefulness, Transformational, Worship

What’s Your Wall? – Lessons on Leadership & the Marketplace Through Nehemiah

August 10, 2015 admindeb Leave a comment

Photo Credit: thestorehousesweden.files.wordpress.com

When I heard these words, I sat down and wept and mourned for days; and I was fasting and praying before the God of heaven. I said, “I beseech You, O LORD God of heaven, the great and awesome God, who preserves the covenant and lovingkindness for those who love Him and keep His commandments, let Your ear now be attentive and Your eyes open to hear the prayer of Your servant which I am praying before You now, day and night, on behalf of the sons of Israel Your servants, confessing the sins of the sons of Israel which we have sinned against You; I and my father’s house have sinned.” – Nehemiah 1:4-6

Nehemiah was a Jewish exile and a highly placed official of the Persian king Artaxerxes (445 B.C.). Word came to him through a brother that the exiles who had returned to Jerusalem were in a bad way. The walls of the city were destroyed, the gates were burned, and the people were disheartened and vulnerable to attack. That news was so devastating to Nehemiah he felt deeply compelled to action. So what did he do? He prayed…for months.

Out of that season of prayer, Nehemiah acted in a remarkable way – not as a single agent for change, but a man moved by the heart of God Himself. Read Nehemiah again. I did this morning, with the workplace in mind, and came away with what follows:

1) News (whether it’s sweeping changes at work, downsizing, cultural or technological shifts) does not defeat us or define us. God is always at work. We are in the midst of the working out and recording of history (“His Story”). Just as Nehemiah recorded a first-person account of the rebuilding of the wall (and a people), what will we record as we work through our current situation?

2) Walls are providential. What we see as barriers or obstacles to how we see work should be done may be the very vehicles through which God will show Himself most powerful…through those in the workplace, maybe most affected by the obstacles and most available to Him to show Himself through us.

3) Who is the enemy? Make sure it’s not you. Nehemiah, released from his duties to the king, led the people in rebuilding the walls around Jerusalem. During that work, there were the enemies of the project, the naysayers, and those who would see it done a very different way. We always think that sort of coworker is someone else. A check of your own heart to make sure it’s not you is wisdom.

4) Where is God in your situation? Who is God in your situation? You can be sure that God is in your situation because He loves you, He loves your work (even when it’s hard to imagine), and He is at work forging a future. Never lose sight of that. In fact, like Nehemiah, be fueled by that hope. God is completely able to do His will in any situation. There are no barriers, no enemies, or even no frailties on your part that alter the beautiful course of almighty God. Keep your eyes fixed on Him.

5) What is our station in the sovereignty of God? The biggest question of all: What will you do given your place in the out-working of the will of God in your situation? Nehemiah prayed…and prayed a lot…and kept praying. He acted bravely, wisely, and definitively. He humbly, as needed, and he acted boldly, as the situation demanded.

Nehemiah was a cupbearer to a Persian king, and he was a leader and builder of a broken wall…and a broken people. You can be, too.

So the wall was completed on the twenty-fifth of the month Elul, in fifty-two days. When all our enemies heard of it, and all the nations surrounding us saw it, they lost their confidence; for they recognized that this work had been accomplished with the help of our God. – Nehemiah 6:15-16

Nehemiah: A Leader and His Wall – Bible Study at workmatters.org

Broken Down Gates of Our Cities

Four Leadership Lessons from Nehemiah

Nehemiah: An Awesome Leader 1: A Leader Who Prayed and Prayed and Prayed

Nehemiah: An Awesome Leader 2: Building More Than a Wall

Photo Credit: bpnews.net

All Good Gifts, Attending or Focus, Beauty of God's Creation, Bookmarked Summer, Books, Communication, Contentment, Courage, Faithfulness, God, Inspired, Lessons Learned, Redeeming & Restoring, Relationships, Walk with God

Waiting

August 8, 2015 admindeb 1 Comment

I would have despaired unless I had believed that I would see the goodness of the LORD In the land of the living. Wait for the LORD; Be strong and let your heart take courage; Yes, wait for the LORD. –Psalm 27:13-14

Waiting. Most of the time we take it as part and parcel of life. Waiting for the first tomatoes of summer. For the call to board the plane. For just the right moment when you pull the brownies out of the oven. For…and this is the best waiting of all… the phone call that the baby is on her way.

Other times waiting is hard. Like waiting for the diagnosis. For the announcement of whether or not you still have a job. Waiting for the “I love you” or “I forgive you” or “Everything’s going to be alright.” Or the non-communication screaming that maybe everything is not all right. Waiting is hard.

We fill our calendars with work and play, appointments and dates. We don’t want to lose a moment of life to the unplanned. On this summer Saturday, the fatigue of a full week caught up with me, and I lost a gorgeous afternoon to sleep and sleepy reflection.

That’s when the waiting surfaced in my thoughts.

I don’t know about you, but for me, when life gets quiet, the waiting gets the loudest. With it are the answers my brain creates in the face of non-answers. I was at a conference this week where Brené Brown talked about this very thing.

Brown said in the face of non-communication, or being disconnected, our brains are wired to come up with the conversation that we haven’t had…our version of what that conversation would be. How those conversations (in our heads) go depend on how waiting has taken its toll on us.

We wait on that phone call, text, or email…and the longer it takes to come, the more we think ill of what’s happening with that person or our relationship or our work situation. In the waiting, we may panic, or we decide proactively that it doesn’t matter, we don’t care, he/she/it is not worth it.

The sooner I can move the waiting on a person or life situation to a different object, that being God, the faster peace is restored in my thoughts. That’s what happened for me this afternoon….

In the midst of my struggle, with waiting on so many things…God broke through. He helped me rein in my stampeding thoughts, through the quiet of our back yard…and the writing of Andrew Murray.

“The only difference between nature and grace is this, that what the trees and the flowers do unconsciously, as they drink in the blessing of the light, is to be with us a voluntary and a loving acceptance. Faith, simple faith in God’s word and love, is to be the opening of the eyes, the opening of the heart, to receive and enjoy the unspeakable glory of His grace. And just as the trees, day by day, and month by month, stand and grow into beauty and fruitfulness, just welcoming whatever sunshine the sun may give, so it is the very highest exercise of our Christian life just to abide in the light of God, and let it, and let Him, fill us with the life and the brightness it brings.” – Andrew Murray, Waiting for God

“Let waiting be our work, as it is His. And, if His waiting is nothing but goodness and graciousness, let ours be nothing but a rejoicing in that goodness, and a confident expectancy of that grace. And, let every thought of waiting become to us the simple expression of unmingled and unutterable blessedness, because it brings us to a God who waits that He may make Himself known to us perfectly as the gracious One. My soul, wait thou only upon God!” Andrew Murray, Waiting for God

“Father, teach us all how to wait.” – Andrew Murray, Waiting for God

Teach me to wait on You, O God…and everything else will order itself in Your kind and loving hands. I determine to rest in You.

Goodreads Quotes from Andrew Murray’s Waiting for God

Waiting on God by Andrew Murray

The Waiting is the Hardest Part by David Mathis

5 reasons God Makes us Wait by Eric Speir

Waiting on God – How Do We Wait? – by Sylvia Gunter

Books, Character, Communication, Conversations, Critical Thinking, God, Gospel, Inspired, Leadership, Lessons Learned, Life Skills, Lifelong Learning, Transformational, Uncategorized, Word of God, work, Workplace or Marketplace

Global Leadership Summit – 6 Take-Aways from Day 2 of #GLS15

August 7, 2015 admindeb 1 Comment

Photo Credit: thecrossingchurchnj.org

Below are my take-aways from Day 2 of the Global Leadership Summit. Register now for 2016. Life-transforming.

Horst Schulze (Chairman/CEO, Capella Hotel Group; Founding President & Former COO, The Ritz-Carlton Group):

Mr. Schulze gave the Summit audience a primer on how to create and lead in world class service. Foundational to his philosophy is that people matter – ” we are to care about people (our employees and our customers) and we work with excellence”.

He has a canon and 24 Standards of service* that all the Capella Hotel Group employees are expected to execute. Not just as part of the function of their job, but because they matter – the people and the service.

In terms of service, we want 3 things:

No defect – You want the product to be defect-free (subconscious expectation).
Timeliness – You want timeliness. [In old days, check-in was 4 minutes to be good; today it’s 20 seconds.]
Caring – You want the people who give you the product to be nice to you (that’s why we call it service).

“The #1 driver of service and therefore customer loyalty is being nice.”

Service starts at the first contact.

Welcome

Comply with caring [give the customer what he wants]

Farewell

You can move a customer very quickly from satisfaction to loyalty.Photo Credit: liberty.edu

Sheila Heen (Founder, Triad Consulting Group; Faculty, Harvard Law School; Co-Author with Douglas Stone of Thanks for the Feedback: The Science & Art of Receiving Feedback Well):

Ms. Heen talked about feedback and the skill of receiving feedback well. A Harvard Law School professor, she also speaks/consults internationally on negotiation and conflict resolution. With this background, she gave the Summit audience helps on how important feedback is and not to miss it, even in the tension of a difficult or unfair situation.

Photo Credit: triadconsultinggroup.com

“Feedback is my relationship with the world and the world’s relationship with me. Part of the problem with feedback is that it sits at the junction of two core human needs. On the one hand, we do want to learn to grow. On the other hand, we need to feel accepted, respected and loved the way we are now.”

“3 Different Kinds of Feedback with Very Different Purposes (we need all three kinds to learn and grow).

Evaluation – rates or ranks you against a set of criteria or against your peers. Defining the relationship. Cholesterol. Performance review.

Coaching – Anything that helps you get better or learn. Mentoring. Advice. Suggestions. Correction.

Appreciation – says ‘I see you.’ ‘I get you.’ ‘You matter around here.’”

“The [feedback] model for us is Jesus Christ. He accepts us just the way we are right now, in all our brokenness, and at the same time, he challenges us to learn and grow.”

Brian Houston (Founder & Global Senior Pastor, Hillsong Church; Author of Live, Love, Lead: Your Best Is Yet to Come):

Pastor Houston was my biggest surprise of the day. As a mega-church pastor with campuses not just all across Australia but all across the world, I thought he would be a polished, fine-tuned speaking machine. [Forgive me that, Brother Brian.] There was a gentleness and humility in him birthed out of hard times, struggle, and loss…filled in by God’s matchless grace. He shared some of his life story through a Q & A with Bill Hybels. It was a beautiful tribute to the love and power of God reflected in a life fully surrendered to Him. We will be buying his book Live, Love, Lead.

“I love what I do. I love the Lord and I love the church. I love people ultimately. That motivation has never left me. Even on the darkest days. In the biggest challenges. If you keep showing up, even when you get knocked down, God will be with you. Longevity is the greatest thing you can have for the glory of the Lord.“

Sam Adeyemi (Founder & Senior Pastor, Daystar Christian Centre in Nigeria):

Pastor Adeyemi talked about growing up in a culture of leaders and followers where a hierarchical (or power) distance was common. Then He spoke of Jesus’ leadership and how God means for us to lead, including closing the gap between people.

“You will not find the definition of success for your ministry or organization until you help the people [God] sent to you to succeed. The object of leadership for many leaders is their own success, but the object of Christ’s leadership was the success of His followers.”

“Following you, [as a leader], should hold the promise of life change for those who follow you.”

“God calls us to create new power structures where power is used appropriately. Jesus gave his disciples authority and power. He gave power away.”Photo Credit: preachit.com.ng

Liz Wiseman (President, The Wiseman Group; Author of Rookie Smarts: Why Learning Beats Knowing in the New Game of Work):

Liz talked about the upside of being a rookie in the workplace.

“As Rookies – We operate in simple, small, gritty and powerful ways.

With experience comes knowledge, responsibility. Once we have knowledge, we tend to make assumptions, and we can make bad assumptions. Our minds sometimes fill in what is not actually there.”

“Leaders who master the art of pivot – as leader and learner (regaining your rookie smarts). Experiment – Throw away your notes. Ask the Questions (shift from knowing and operate from a place of inquiry). Operate from a mode of curiosity. Admit what you don’t know. Let someone else lead. Disqualify yourself (put yourself at the bottom of a new learning curve). Lead your team into the unknown. Set the stretch. As you grow as a leader, don’t forget to be a learner.”

Craig Groeschel (Founder & Senior Pastor, LifeChurch.tv):

Late on a Friday afternoon, full of words from all these other great leaders, Craig Groeschel powerfully and graciously took the stage. He encouraged us on how to build capacity. [This is actually a recent favorite topic of mine with the Lord and those I love.] Taking his text from Ephesians 3:20-21, Pastor Groeschel spoke from experience of how God will work in lives available to Him in ways we can’t even imagine. With that introduction, he dug into some exquisitely practical counsel on how to increase our leadership capacity.

5 Different C’s to Expand Your Leadership Capacity – Choose one to work on.

Build your confidence.
Expand your connections.
Improve your competence.
Strengthen your character.
Increase your commitment.

Groeschel gave plenty of examples from his own life of what these might look like, and honestly, his teaching was so clear, we knew right away which one’s we would be working on, in the days ahead.

The Global Leadership Summit was also punctuated with videos of “Grander Vision” stories – people from all over the world who took seriously what they’d learned at previous Summits and went out and changed their worlds. We also enjoyed stirring worship moments, including a song set that Bill Hybels introduced as music soothing to our leader souls. Sometimes when nothing else seems to help, Hybels said, music can remind us of the nearness of God. Photo Credit: Twitter.com/wcagls

All this….and Michael Jr.

Thank you, Bill Hybels, and the Willow Creek Association, and all those leaders – who help make the many host sites possible and who demonstrate how possibilities can become realities when we lead well.

Photo Credit: twitter.com/michaeljrcomedy

*Capella Hotel Group’s Canon & 24 Service Standards – established by the founder and chairman Horst Schulze

Slideshare – How to Give and Receive Feedback – The Triad Consulting Group – Sheila Heen & Douglas Stone (authors of Thanks for the Feedback)

Global Leadership Summit – Register for 2016

Grander Vision Stories & Videos – Follow the GLS – Willow Creek Association

Twitter Account for Willow Creek Association – for #GLS15 comments and quotes and links to videos, articles, resources

Books, Character, Communication, Conversations, Courage, Critical Thinking, Inspired, Leadership, Lessons Learned, Life Skills, Lifelong Learning, Relationships, Skills, Teaching, Transformational, work, Workplace or Marketplace

Global Leadership Summit – 7 Take-Aways from Day One of #GLS15

August 6, 2015 admindeb 2 Comments

Photo Credit: thecrossingchurchnj.org

Today I participated in the Global Leadership Summit at a satellite site near Richmond, Virginia. It was my first time, but I hope not to miss another. It is best described on the website- “a world-class experience designed to help you get better and embrace your grander vision—the reason God called you to lead. Broadcast LIVE in HD from Willow’s campus near Chicago to over 375 Premier Host Sites in North America and later around the world, you are invited to join an expected 260,000 leaders in 2015.”

7 great leaders spoke today, and 6 others will speak tomorrow. The experience was so meaningful and beneficial to me where I am currently in life, but I would recommend it to anyone whatever your situations.

Following are the briefest of 7 take-aways that are still buzzing around in my head. So much to process. Here’s a start.

Bill Hybels (founder/senior pastor of Willow Creek Community Church; chairman of the Willow Creek Association which launched the Global Leadership Summit in 1995):

“Leadership is [simply] moving people from here to there.”

“Armed with enough humility we can learn from anyone.”

Hybels reflected on Richard Davis’ book The Intangibles of Leadership – and developed his own list of 5 intangibles for leaders:Photo Credit: jobsforlife.org

He challenged us to discover the “white-hot why” of our lives – the why of what we do – what really matters for us. For Hybels, it’s “transforming lives”. He is a living example of being faithful to that “why”.

Jim Collins (best-selling author of Good to Great):

Jim Collins talked about what he learned as the recent Chair (2012-2013) for the Study of Leadership at the United States Military Academy at West Point. He reported that: creating a culture out of which great leaders are developed must include

Serving a cause we can be passionate about and for which we would be willing to suffer;
Growing through difficulty; and
Succeeding by helping those around us.

“We succeed at our very best only when we help others succeed. We respond to our own difficulties by reaching out and saying ‘Let me help you.’ To communicate to others: ‘You are never alone.'”

“The greatest leaders find a way to make a contribution, a distinctive impact, on people, on real-live flesh and blood people.”

Ed Catmull (Co-Founder of Pixar Animation Studios; President of Walt Disney Animation Studios; Author of Creativity, Inc.):

Catmull wanted to be an animator from the time he was a child but couldn’t see a path to follow that dream. He ended up studying physics in college.Photo Credit: brainpickings.org

“Science and art are not incongruous. Art isn’t about drawing; it’s about learning to see. Which business or professions do you not want to have enhanced ability to see?”

He talked further about 3 processes in film-making, all relating to accountability:

Teams working together (using a Brain Trust – a group of colleagues all acting as peers, with vested interest, giving feedback;
When failures happen in production – embracing [failure] but at the same time dealing with it with both total candor and kindness; and
Operating within constraints (a budget) – actually pushes creativity higher and delivers better outcomes.

“Stories influence the world. We want to use story-telling for good.”

Adam Grant (Professor, Wharton School of Business; Author of Give and Take: A Revolutionary Approach to Success)

Grant talked about the three kinds of persons you find in the workplace…well, anywhere really: 1) Givers, 2) Takers, and 3) Matchers. After defining each of these and how they interact with each other in the workplace (buy the book), he prescribed ways to build a work culture. A work culture of generosity – the work culture that especially develops the givers, which brings the others along as well.

His three challenges were:

Keep the wrong people off the bus. Get rid of the takers.
Redefine giving. [He talked about the 5-minute favor and the 100 hours of volunteering across a year – these micro-lessons of generosity.]
Encourage help-seekers. – Developing the givers will nurture a culture of “How can I be the rising tide that lifts all boats?” – a Reciprocity Ring.

Dr. Brené Brown (Research Professor, University of Houston Graduate College of Social Work; Author of Rising Strong):

“Our brain is neuro-biologically hard-wired in the instant of a [hard time; difficult conversation] to make up a story as to what happened. If we can give our brain a story when something hard happens, we are rewarded by our brain (dopamine). Our brain rewards us whether the story is accurate or not. Our worthiness as people lives inside these stories. When we pretend or deny the story, it owns us. When we own the story, we get to write the ending.”

Photo Credit: TheGuardian.com

Transformational leaders: 1. Do discomfort. 2.They have absolute emotional awareness about their own life, and about the people around them.

“We can’t ignore emotion. We are emotional people who sometimes think. Emotion dictates behavior. If you speak to the way they think or their behaviors, without speaking to their emotions, they will not change. Speak to their emotions. Curiosity and lines of inquiry are the greatest tools of leaders. ‘Help me understand’. “

Sallie Krawcheck (Chair of Ellevate Network; Former President, Bank of America’s Global Wealth & Investment Management):

“The retirement savings crisis is a women’s crisis – we retire with 2/3 the retirement income as men and live 6-8 years longer than men. I love men. I’m married to a man. But you guys are going to die, and we as women will be living with this crisis.”

“My “‘white-hot why’ is advancing women, elevating women. “

“I work every day as though my children are watching me.”

Albert Tate (Founder/Senior Pastor of Fellowship Monrovia, Southern California):

Pastor Tate preached (and I mean preached) on the miracle of Jesus’ feeding of the 5000 (John 6:1-13), using the five loaves of bread and two fish brought to Him from a boy in the crowd.

Tate renounced the leadership lie of “leaving it all on the field”.

“One of the most key things we can do as leaders as to bring what we have, give it to Jesus, and then get out of the way.”

“Leaders, you don’t have to go home on empty. You don’t have to leave it all on the field. Christ left it all on the Cross. Bring what you have. Whatever you have, give it back to Him. Then get out of the way, and watch in awe and wonder at what He does.”

These are just 7 take-aways of the 20 pages of notes I took during today’s Summit. Such great teaching – inspiring, empowering, mystifying, really.

Download the Global Leadership Summit app. Read what you can (in these authors’ books and via all the online resources – articles, blogs, video). Take down the dates for the Global Leadership Summit of 2016 and plan to register early.

Being the leader we hope to be is within our reach.

Post-Script: Michael Jr. was on and off stage to make us laugh and to look at life from just a bit of a different angle. Love him!

Photo Credit: MichaelJrComedy

Global Leadership Summit – Willow Creek Association

Global Leadership Summit App

Alcohol, Courage, Drugs, Family, Friends, God, Grace, Healing, Inspired, Jesus, Lives Full of God, Pray, Reconciliation/Forgiveness, Relationships, Thanksgiving or Gratefulness, Wednesday Worship, Worship

Worship Wednesday – Forgiveness by Matthew West

August 4, 2015 admindeb 3 Comments

Photo Credit: Godtube.com

“Our Father…forgive us our debts, as we also have forgiven our debtors. And lead us not into temptation, but deliver us from evil.”

^“For if you forgive others their trespasses, your heavenly Father will also forgive you, but if you do not forgive others their trespasses, neither will your Father forgive your trespasses.” – Matthew 6:12-16

If I asked you is there someone in your life that you struggle to forgive, what story would you tell? Matthew West wrote the song Forgiveness out of a story someone told him. A mother who lost a daughter to a drunk driver – a mother who chose to forgive.

Photo Credit: Amazon.com

We all have stories – either of people we struggle to forgive or of situations where we struggle to forgive ourselves. God is supremely merciful in His forgiveness. He calls us to forgive as he forgives us.

If we don’t forgive we are the ones must hurt by that unforgiveness.

We still grieve the loss, the wrong done to us, but we can forgive, with God’s help. As the mother told Matthew, it’s the only way to have peace, in the end.

When I think of my own sin and all the people I’ve hurt or disappointed over a lifetime, what a gift to know the forgiveness of God and of those wronged by me. What a God to take away those wrongs!

Who is a God like You, who pardons iniquity and passes over the rebellious act of the remnant of His possession? He does not retain His anger forever, because He delights in unchanging love. He will again have compassion on us; He will tread our iniquities under foot. Yes, You will cast all their sins into the depths of the sea. – Micah 7:18-19

Worship with me. Pray for God to help us forgive…as He’s forgiven us…

It’s the hardest thing to give away
And the last thing on your mind today
It always goes to those that don’t deserve

It’s the opposite of how you feel
When the pain they caused is just too real
It takes everything you have just to say the word…

Forgiveness
Forgiveness

It flies in the face of all your pride
It moves away the mad inside
It’s always anger’s own worst enemy
Even when the jury and the judge
Say you gotta right to hold a grudge
It’s the whisper in your ear saying ‘Set It Free’

Forgiveness, Forgiveness
Forgiveness, Forgiveness

Show me how to love the unlovable
Show me how to reach the unreachable
Help me now to do the impossible

Forgiveness, Forgiveness

Help me now to do the impossible
Forgiveness

It’ll clear the bitterness away
It can even set a prisoner free
There is no end to what it’s power can do
So, let it go and be amazed
By what you see through eyes of grace
The prisoner that it really frees is you

Forgiveness, Forgiveness
Forgiveness, Forgiveness

Show me how to love the unlovable
Show me how to reach the unreachable
Help me now to do the impossible
Forgiveness

I want to finally set it free
So show me how to see what Your mercy sees
Help me now to give what You gave to me
Forgiveness, Forgiveness.*

I would love to hear your story of how you got to forgiveness.

Godtube Video – Forgiveness by Matthew West (Official lyric video)

*Lyrics to Forgiveness by Matthew West – KLove Radio

YouTube Video – Forgiveness (live) by Matthew West

Story Behind the song “Forgiveness”

Into the Light album by Matthew West – all the tracks are inspired by stories shared with him from his Tell Your Story – Change a Life project.

Forgiveness – Overcoming the Impossible – by Matthew West – a volume of stories of forgiveness

Matthew West

Cross-Cultural, Friends, Friendship, Memories, Music, Remembering

Crossing Cultures and Making Friends with Music – Friendship Fest, Marrakesh, Morocco

August 4, 2015 admindeb 1 Comment

Photo Credit: Friendshipfest.com

I missed hearing David Crowder sing last night in a city not too far away, because a first grandchild could be arriving any day. Priorities.

Photo Credit: BPNews.net

Still, thinking about how much joy his music gives me got me reminiscing about another concert…in a far place…years ago.

We were living in Morocco at the time, and all our children were high schoolers. Somehow we heard about this crazy music event called Friendship Fest being held in Marrakesh. It was a weekend-long festival of Moroccan artists sharing the stage with international bands. Some of our favorite bands were on the roster.Photo Credit: Friendshipfest.com

It was May, 2005. Our kids were still in school, but we took off for a long weekend in Marrakesh. Carloads of friends (local and foreign)made that trip. To be a part of such an event would probably be a once-in-a-lifetime opportunity, and we weren’t going to miss it.

The Newsboys band (in those days with Peter Furler) was my draw. For my husband and guitarist son, Nathan, it was more Phil Keaggy maybe. The thrill of just being there also compelled us all, joining an audience of friends and hundreds (later we found out it was 1000’s) of Moroccans. So amazing!

All that balmy May weekend, on this open fairground, the artists took turns on stage. A Moroccan group (hiphop, reggae, pop) and then a foreign band would perform. The audience was pumped. People coming and going but most of us staying, mesmerized.

So I’ll stop with the pictures. If only there was a way to describe the sounds, the emotion, the energy, the unity we felt together on those evenings. How the artists engaged the audience. It was completely captivating.

I’ll close this out with a YouTube video of Delirious? singing History-maker during Friendship Fest. At 3:09, you will start seeing a bit of the huge audience (85,000 people over a weekend). Our teenagers and their friends were up front, but we hung in the back of the crowd. Seeing all those Moroccan young people and kids from other parts of the world jumping together to that great song still gives me goosebumps. Joy!

Musical Event Celebrating Community and Friendship Between Americans and Moroccans to Continue

YouTube Video – Jeremy Camp Live at Friendship Fest, Marrakesh, Morocco, 2005

The First Waltz, Documentary of Friendship Fest (if you can find it)

Blog – Deb Mills

Monthly Archives: August 2015

Today Is The Day the Crayons Came Home and Two Other Worthy Reads

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service

5 Friday Faves – a Book, a Chip, a Comedian, a Restaurant, & a Blogger

Worship Wednesday – To Live is Christ; To Die is Gain – Youth Alive

What’s Your Wall? – Lessons on Leadership & the Marketplace Through Nehemiah

Waiting

Global Leadership Summit – 6 Take-Aways from Day 2 of #GLS15

Global Leadership Summit – 7 Take-Aways from Day One of #GLS15

Worship Wednesday – Forgiveness by Matthew West

Crossing Cultures and Making Friends with Music – Friendship Fest, Marrakesh, Morocco