Tag Archives: community listening

Monday Morning Moment – Your Company’s Secret Change Agents – with Richard T. Pascale, Jerry Sternin, and Chinese Philosopher Lao Tse

Photo Credit: Waggl

We have all encountered people in life who are bright stars in our universe. They aren’t necessarily those who climb the corporate ladder or win public office. However, in their own niche, in their own small place in a company or community, they are brilliant change agents, people making a difference and moving us to a better situation. Just by showing up.

[Please take the time to share in Comments your experience of such a person – either at work or in your family or friend space.

Organizational change is usually driven from top-down planning and execution. Occasionally, those changes are not received well by the company employees or organizational members. Ownership doesn’t follow and at some point the change fizzles into something altogether different.

Wouldn’t it be wisdom to create successful and sustainable change? What is missing from typical change orchestration? Is change planned in the isolation of the executive conference room or in the company of those most impacted by the change.

Business authors and educators Richard T. Pascale and Jerry Sternin wrote several years ago about the very environment where positive and impactful change takes place. Their piece is titled Your Company’s Secret Change Agents and was introduced to me by a friend in a huge time of change himself. I wondered if his own situation resonated with this piece.

Pascale and Sternin write about the power of positive deviance. it is defined below.

Photo Credit: Slideshare

Positive Deviance is based on the observation that in every community there are certain individuals or groups whose uncommon behaviors and strategies enable them to find better solutions to problems than their peers, while having access to the same resources and facing similar or worse challenges.

Five basic steps serve as the backbone of the approach. The 5 D’s are:

  1. Define the problem, its causes and common practices, and articulate desired outcome.
  2. Determine presence of PDs,
  3. Discover their uncommon but successful behaviors & strategies through PD inquiries,
  4. Develop activities based on the inquiry findings
  5. Discern (monitor and evaluate) the results. – Positive Deviance Initiative

The Power of Positive Deviance – How Unlikely Innovators Solve the World’s Toughest Problems – Richard Pascale, Jerry & Monique Sternin (Slideshare produced by Melih Arat)

Your Company’s Secret Change Agents – Richard T. Pascale and Jerry Sternin

The Power of Positive Deviancy – Jerry Sternin and Robert Choo

What Pascale and Sternin discovered was the essential component to change embraced by those impacted was the work done to find and learn from those “positive defiants” in the particular community. The practice of PD inquiry sorts out who those persons are and then discovers what they are doing well that others within the workplace or community aren’t. It’s not a judgment as much as a fact-finding mission.

“It’s easier to ACT your way into a new way of THINKING, than to THINK your way into a new way of ACTING”. – Pascale and Sternin

Too often we think our own personal expertise (knowledge) can move us and others to a changed attitude which would then impact practice. For sustainable change to take place (as in habit formation), we figure out what effective practice is and as we begin doing it, then our attitude changes and our knowledge grows. What are your thoughts about this?

The authors quote 6th century Chinese philosopher Lao-tzu in simply and eloquently describing this process:

Learn from the people

Plan with the people

Begin with what they have

Build on what they know

Of the best leaders

When the task is accomplished

The people all remark

We have done it ourselves

Photo Credit: Brilliant Ink

I love when worlds converge giving greater import to what is happening. In recent weeks, I’ve been taking a course with Wendy McCaig, executive director of Embrace Richmond, instructing. The topic is Asset-based Community Development – (ABCD). It is very similar to positive deviance in setting out toward change.

ABCD is community and relationship driven. It’s not a more resourced agent coming in and trying to fix the problems of a workplace, organization, or neighborhood. It is a “working with process”. Like the PD inquiry, ABCD uses a methodology focused on listening – to individuals and to communities. These listening conversations are geared toward finding the positive deviants within that community…and seeking out their practices, attitudes, and particular knowledge.

What Is Asset-based Community Development? – Graeme Stuart

Something I ask friends and former colleagues (free-lancing as I am now) often, especially when they are struggling with a top-down decision- and change-making structure is “Who is thriving in your situation?” “What are they doing to thrive?” “What are you doing to add to or contribute to the health of your organization?”

Too often, we get tunnel vision regarding change; thinking we have no other option but to respond…or react. Like Pascale, Sternin, Lao Tse, and also Wendy McCaig…I know and believe in those secret change agents. If you don’t know any, search them out.

Or…become one.

Both/and really. Search them out AND become one as well.

[Do your bosses, your organizational leads, and yourselves a big favor…introduce them to your company’s secret change agents…those positive deviants in your lives.]

5 Friday Faves – Emotional Pixar Themes, Relationships, Care for the Most Vulnerable, the Question, and Reason

TV is on in the background. Watching our government come apart at the seams. Or so it seems. Here are my lightning-speed Friday Faves;

1) Emotional Pixar ThemesBeyond the Guitar posted his arrangement this week of some of the heartbreaking Pixar movie themes. Masterful music – you just don’t expect to feel sad in a children’s animated film. Still the sweetest memories of these nights at the movies. Did you see them all?

2) Relationships – I discovered a few unique articles this week on the precious, life-giving quality of relationships. One of those articles even deals with relationship-shattering divorce (I have dear friends and family who have experienced the hard of divorce. This article is for those who have had divorce thrust on them or they are considering divorce as their only recourse…at least worth the read…).

Photo Credit: AFMC

So here they are:

You Won’t Make it Alone: Five Reasons You Need Good Friends – Drew Hunter

What is a Kind Husband?  Five Characteristics of True Kindness – Douglas Wilson

To a Spouse Considering Divorce – John Piper

If you have a resource you have found affirming regarding relationships, please share in Comments.

3) Caring for the Most Vulnerable – What does it take to care for our most vulnerable neighbors? There are so many books out there with warnings about charitable giving, or help that hurts. Giving is a good thing but it’s not a complete thing. Raleigh Sadler wrote a paper that speaks to this so well: Jesus’ Invitation to Care for Our Most Vulnerable Neighbors. He addresses five ideas regarding these we long to help but don’t know how. These ideas are: Identify, Empower, Protect, Include, and Collaborate. [His article is a quick read…let him answer your questions.] Along these very lines, Embrace Richmond does training on Assets-Based Community Development. Wendy McCaig, the trainer and executive director of Embrace Richmond, guides those in the audience in learning how to do community listening.Photo Credit: Wendy McCaig

Those we want to care for are the ones we need to get to know, look them in the eye, and give ear…then we might be able to come alongside them, and together we help make their lives better.

Look for this sort of effort in your own community.

4) The Question – Nope, it’s not “Will you marry me?”

This week marked TV’s Fall Season premiers. Lots of great story-lines and ensemble casts. My favorites are law, medical, and police shows. New Amsterdam is a new program that highlights the patient care in a huge medical center with all the drama of politics and corruption affecting the patients. A new medical director, Dr. Goodwin, comes on the scene, in the first episode, and turns the status quo upside down, for the sake of those most vulnerable. Over and over, he asked the question:

Photo Credit: Wikimedia

He drew in discouraged physicians, harried nurses, and desperate patients and families with this question.

I love the question…it works magic in the workplace, in families, everywhere.

‘New Amsterdam’ Premiere Recap: How Can Dr. Goodwin Help? – Emily Longeretta

5) Reason –The Supreme Court of the United States has a vacancy. The US President nominates a candidate. The next step is for the Senate Judiciary Committee to do the heavy and serious work of examining the fitness of the candidate before releasing their name to the Senate for a vote. This is a weeks-long process.

Finally the candidate sits before the Committee to answer their questions. The Judiciary Committee is made up of 11 senators – men and women. Documents and witnesses are presented. It can be a grueling process for everyone.

Our current situation is the accusation of sexual assault by a woman who once knew the nominee. This week, she gave testimony, and the nominee gave his response. She said…he said.

Everyone in the US who cares knows the facts of this proceeding in great detail…our political bias impacts what we believe is true…whether we admit it or not. [Great article below.]

Blasey Ford-Kavanaugh Testimony Tells a tale of Two Internets – Emma Grey Ellis

Reason is the capacity for consciously making sense of things, establishing and verifying facts, applying logic, and changing or justifying practices, institutions, and beliefs based on new or existing information. It is considered to be a distinguishing ability possessed by humans.

Using reason, or reasoning, can also be described more plainly as providing good, or the best, reasons. For example, when evaluating a moral decision, “morality is, at the very least, the effort to guide one’s conduct by reason—that is, doing what there are the best reasons for doing—while giving equal [and impartial] weight to the interests of all those affected by what one does.Wikipedia

Photo Credit: Wikimedia

Watching the proceedings of this confirmation hearing was like nothing I have ever seen before. The vitriole. The partisan divide. The reckless treatment of people. The lying (there must be lying somewhere).

Whoever watched these proceedings would take one side or the other. There is no room for fence-sitting on these issues. How do we reason out what is happening here? How do we reason together when it seems people refuse to hear and try to understand the other side?

Where I would see reason, another person might see something very different…and on the flip side, I also saw something else…so damaging to the individuals interviewed this week…and to our country. God help us.

Ten Reasons to Love Thinking – Dawn Field

All that said…It’s Not Over Yet.

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That’s the five for this week. How about you? Please share. Have a relaxing weekend…spent with people you love. Blessings!

Bonuses:

Photo Credit: Karen Burnette Garner [my life-long friend Karen]

She Shaped Me: Ten Exemplars of Faith – Kelli B. Trujillo

October is Breast Cancer Awareness Month