Tag Archives: Criticism

Monday Morning Moment – Whenever Possible, Affirmation and Encouragement Over Criticism

Photo Credit: Strategy-Business

Let’s say you need to have a difficult conversation with someone…a crucial conversation. How do we make it happen and still preserve the relationship, the trust between us? We’ve all heard of (and probably experienced the “feedback sandwich” – start with the positive, then interject the negative, and finish off with a last positive (see here for the many takes on this approach). This approach doesn’t wash anymore, right? It’s just not honest.

I’d like to point to a great piece written by a pastor. Well, he was a pastor until last Fall when he resigned from his position because of what was labeled as “harsh leadership”. Scott Sauls, this pastor, until last year, was a gifted Bible teacher and celebrated author (I’ve read many of his books). He was mentored for years by the late Timothy Keller who was himself a man of great integrity. Keller walked the talk…always.

Scott Sauls was this sort of man also…and in the months after he resigned from the pastorate, he has done the work of restoration…reconciling with those he led (not always well) and returning to a work where he is using what he’s learned to help others not make his same mistakes.

His blog “Speaking Words that Make Souls Stronger” has the clarity of one who hasn’t always spoken the truth in love and yet understands the cost of ill-spoken words. He has corrected course. His counsel is weighty and life-giving:

“In a sincere effort to “speak the truth,” we can lose our way and miss the fact that truth — in order to be true in the truest sense — must be packaged in a love that is patient, kind, does not envy or boast, is not proud or dishonoring, is not self-seeking or easily angered, that keeps no record of wrongs, that does not delight in evil but rejoices in the truth, that always protects, always trusts, always hopes, always perseveres, and that never fails (1 Corinthians 13:4-7).

“Rather than rushing to find fault, we have every reason proactively seek opportunities to, as Tim Keller called it, ‘catch others doing good’ and to encourage (put courage into) others.”

“Does that mean we just “live and let live” when we see friends and family exhibiting destructive behaviors? Of course not. When someone in our lives is caught in addiction or destructive behavior, the loving thing to do is to help them out of it through intervention.

But intervention is not damning criticism; it’s redemptive critique that is motivated by restoring and building up. Criticism aims to harm and shame. Critique, on the other hand, seeks to leave a person feeling cared for and called to become a better version of themselves. Criticism will leave a person feeling belittled and beaten down. Paul says, ‘If anyone is caught in any transgression, you who are spiritual should restore him in a spirit of gentleness‘ (Galatians 6:1-2).”

“Sometimes love calls us to be courageous because it takes courage to offer the gift of redemptive critique. It also takes courage to receive the same…So, critique redemptively when you must. And at all times, for God’s sake, affirm and encourage. Put courage into a soul — wherever and whenever you can.”

I appreciate Scott Sauls. He may still have days when he is tempted to be critical of others…probably does have those days. Yet, it sounds like he has gained wisdom from those days. And we all benefit from it.

Photo Credit: Martin Luther King Jr., Heartlight
Photo Credit: Crucial Conversations, Reading Graphics

We all have situations that require hard conversations. They can be less hard as we incorporate a gentler, but no less honest approach. “Speaking the truth in love”. Not backing away from conflict, but “using our words” to affirm and encourage when possible. Then when necessary, practicing a redemptive critique rather than a harsh criticism. Genuinely caring for the welfare of the other person communicates more than we may think. The conversation still happens (don’t shy away from it), but it can be restorative.

Bottom line: To have an effective, impactful hard conversation, you have to love the person in front of you. If your care only extends to the mission of your organization, the health of your family, or your own personal interests/concerns, the outcome you want will evade you. You can care about those things, of course. You probably wouldn’t push to have the conversation if you didn’t. The first step to that conversation has to be a heart check on yourself. The key motivation has to be that you genuinely care about the person in front of you. That changes everything, including the tone of your words and your approach. If you love someone, you communicate it (in the workplace, organization, family, friendship). If you don’t love that person, the conversation won’t turn out redemptively for you, the other person, or the situation. Loving that person matters.

Photo Credit: Crucial Conversations, Reading Graphics

Monday Morning Moment – Use Your Words – Deb Mills

5 Friday Faves – Beyond the Guitar’s “Spirit”, Reducing Brain Fog, Crucial Conversations, the Precious Nature of Life, and What We Have in Common – Deb Mills (esp. the Faves of “Crucial Conversations” and also “What We Have in Common”

Monday Morning Moment – Strengthening Decision-making with Collaborative Conversations – Deb Mills

Two of Scott Sauls’ blogs below – wisdom

Weeping in Nashville – Where Is God When Unspeakable Acts Beget Unspeakable Sorrow? – Scott Sauls

Once Upon a Time, Tolkien Felt Like a Failure – Give Your Failure Some Time, and It May Become Your Truest Success – Scott Sauls

Photo Credit: Heartlight

Monday Morning Moment – Contempt – the Cold Killer of Hearts and Humanity

Photo Credit: Armstrong Economics

Ah…contempt. It is defined as a strong negative emotion that joins disgust and disrespect. We have all experienced contempt, either for someone else, or a group of someones…or the contempt of another towards us.

Contempt is a harsh response…a cold killer of hearts and relationships.

It became more real than ever when I experienced it myself recently. Not toward me personally maybe but because of an association/affiliation I have that is viewed by some as contemptible. When we express contempt, it is usually in conversation with those who agree with us. Rarely do we have the person(s) toward which we feel contempt in front of us. We don’t engage them as much as we complain about them. We hold some in contempt because of their beliefs or actions, and our temptation is to have nothing to do with them. We may view this as a strength, but (as I’ve heard said), “an unguarded strength is a double weakness.”

“Knowing our weakness, dividing leaders on both the left and right seek power and fame by setting American against American, brother against brother, compatriot against compatriot. These leaders assert that we must choose sides, then argue that the other side is wicked—not worthy of any consideration—rather than challenging them to listen to others with kindness and respect. They foster a culture of contempt.” Arthur C. Brooks, Love Your Enemies: How Decent People Can Save Our Country From the Culture of Contempt

Contempt is something I’d like to annihilate in my own thinking, and thankfully there are helps. Below you will find two thought leaders who have worked to expose contempt for what it truly is and does to us, and who have given us counsel on how to recognize it and rid ourselves of it. Author and academician Arthur Brooks and clinical psychologist John Gottman.

How do we confront contempt?

Arthur Brooks’ 5 Rules to Counter Contempt

1. Refuse to be used by the powerful.“The accurate image of a powerful manipulator is someone on your side of the debate: a media figure who always affirms your views, a politician who always says what you think, or a professor who never challenges your biases. They declare the other side is terrible, irredeemable, unintelligent or anything else that expresses contempt — and they say you should think these things as well.” Brooks encourages us to tune out that person “on our side” who seeks to manipulate us, whatever the reason. Then (this is the harder part), we are to call out contemptuous behavior among those with whom we agree (our friends and maybe family). Contempt tears us down, and we don’t want that for ourselves or those we love.

2. Escape your bubble.“The culture of contempt is sustained by polarization and separation. It is easy to express contempt for those with whom we disagree when we view them as “them” or never see them at all. Contempt is much harder to express when we see one another as fellow human beings, as “us.”” We do well to make opportunities to share space and conversation with people not like us. Seek to understand and look for ways we are alike.

3. Treat others with love and respect, even when it’s difficult.“Never treat others with contempt, even if you believe they deserve it. First, your contempt makes persuasion impossible, because no one has ever been insulted into agreement. Second, you may be wrong to assume that certain people are beyond reason. There are many examples of people forming unlikely bonds precisely because they didn’t treat each other with contempt.” Sometimes we are the ones toward which contempt is aimed. If we have offended, then we can apologize. Raising an issue higher than the value of the person doesn’t take us anywhere positive.

4. Be part of a healthy competition of ideas.“I believe disagreement is good because competition is good. As in politics and economics, competition — bounded by rule of law and morality — brings excellence. In the world of ideas, competition is called “disagreement.” Disagreement helps us innovate, improve, correct and find the truth. Of course, disagreement — like free markets and free elections — requires proper behavior to function.” The goal is not to disagree less but to disagree better, notes Brooks.

5. Disconnect from unproductive debates.“Get rid of curated social media feeds. Unfollow public figures who foment contempt. Want to get really radical? Stop talking and thinking about politics for a little while. Do a politics cleanse. For two weeks — maybe during your next vacation — resolve not to read, watch or listen to anything about politics. Don’t discuss politics with anyone. This will be hard to do but not impossible.” This exercise will reveal how much of your life and mental energy is wasted, allowing you to refocus on people you truly love and work/play that matter more than those things you probably won’t be able to change. – Arthur Brooks, Sick of the Culture of Contempt? Here are 5 Ways You Can Subvert It

One last quote from Albert Brooks: “We should be careful to note that love and agreement are not the same thing. There are ideas and actions that are worthy of our contempt. But while some ideas and actions are worthy of contempt, we should always remember that no person is.”Defusing a Culture of Contempt: Arthur Brooks on How to ‘Disagree Better’ – Joan Frawley Desmond

Another exceptional thinker and clinician is Dr. John Gottman, psychologist and professor. His focus is primarily on marriages and individual mental health within relationships. The Four Horsemen is a metaphor pointing toward end-times. Dr. Gottman uses the same metaphor in describing four elements of communication, any one of which can predict the demise of a marriage (or any other relationship). These elements are criticism, contempt, defensiveness, and stonewalling. Each has an antidote.

Photo Credit: John Gottman, Gottman Institute, Instagram

The Four Horsemen: Criticism, Contempt, Defensiveness, and Stonewalling – Ellie Lisitsa

Contempt is much more mean-spirited than criticism. It communicates a measure of cold superiority over the one being criticized. Gottman isn’t talking about a political stand or a point of contention over culture or morality. He is concentrating on the relationship between two people, usually being a married couple.

“Contempt, simply put, says, “I’m better than you. And you are lesser than me.” [It] is fueled by long-simmering negative thoughts about one’s partner, and it arises in the form of an attack on someone’s sense of self. Inevitably, contempt leads to more conflict—particularly dangerous and destructive forms of conflict—rather than to reconciliation. It’s virtually impossible to resolve a problem when your partner is getting the message that you’re disgusted with them and that you’re condescending and acting as their superior.”

Gottman prescribes two antidotes for contempt in the marriage relationship – one short-term and the other more long-term:

  • First, the person feeling contempt toward the other would do well to name the emotions that rise to the top during a conflict. Express these emotions to your spouse without blaming, and appeal for help with a solution. “I am sad that we don’t have friends over. Could we talk about a way forward on this?” Or “I get worried when the bills pile up. Can we talk about what we can do to stay within budget?”
  • Second, Gottman suggests establishing (or re-building) a home culture of fondness and admiration for each other. This is a discipline that may take some strong determination, but it is doable. In fact, I have go-to Bible verses (Revelation 2:4-5) that help me immensely during those dry times in my own marriage. It speaks about what to do when we have lost our first love (for God and each other). Essentially, the instruction is to remember how it was in the beginning, repent/return, and repeat the actions/emotions/intentions that came naturally when the relationship was new. We don’t have to feel the fondness or admiration at first, but as we practice them, they can be restored. Among many tools, Dr. Gottman uses the instrument below to kick-start the process as the spouse chooses three descriptors and then gives examples of those to the other person.
Photo Credit: John Gottman, The Gottman Institute

Contempt is deceptive. It feels so good to think we are right, and yet in the practice of contempt, we become more isolated and less engaged in real community. Only preferring people who think like we do. At some point, our competencies will be impacted because our problem-solving shrinks down to just judging others and determining they aren’t worth our time. We miss learning from them, and we miss the possibility of genuinely understanding them, even loving them.

Having faced contempt myself in the last week, It has brought me to a “come to Jesus” moment. I don’t want to hold contempt for anyone, no matter how different they are, no matter what wrongs they have done. I want to figure out how to stay engaged with people…such that “if [I] can’t move mountains, [maybe I can] move a stone”.*

Photo Credit: Instagram, Ullie Kaye Poetry*

Monday Morning Moment – Leadership, Criticism, and the Man (or Woman) in the Arena

Photo Credit: YouTube

Monday’s are exceptional days of the week. You may enter it with one focus or resolve and then discover a golden nugget that takes you a very different direction. It happened to me this morning.

My temptation was to vent frustration over a situation where leadership leans toward being restrictive, exclusive, and narrow in focus. Aren’t you glad I am not writing about that today?!

[I’ve written previously about negativity and how to turn it around – here, here, and here. No matter how consequential the issue, criticism won’t get us where we want to go.]

As I pondered how to address the topic in a positive, redemptive way, I came across a wise friend’s Facebook post that pointed me to an edited video of a talk given by author and vulnerability researcher Brené Brown.

She was addressing an audience of young “creatives”.  She encouraged them to “show up and be seen”, but in so doing, there is a consequence. We will, at times, get our behinds busted, so to speak.

She referenced a riveting speech that President Theodore Roosevelt gave in 1910, shortly after he left office. I do not remember ever hearing this speech until today. Below is the excerpt that Brown quoted:

It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.” – Theodore Roosevelt

I was deeply humbled by the wisdom of that speech.

Our leaders all have their own arenas. You have yours. I have mine. It is not my desire to exit the place where I am called to serve, to create, to fight battles meant for me…just to become a critical or negative spectator in another’s arena.

There are times when our battle is made harder by another…by one who could alter our circumstance, who could provide assistance, who could hear our cry for help…and doesn’t heed. It happens.

Yet…it doesn’t take away the cause I’m meant to hold dear…and the one for which I am to fight. It certainly doesn’t warrant me leaving my battle to judge his or hers.

Brené Brown gave a strong warning to both the unengaged leader and the critical employee:

“If you’re in the cheap seats, not putting yourself on the line, and just talking about how I could do it better, I’m in no way interested in your feedback.”Brené Brown

Scorching, right?

This Monday my thinking and life direction went a different way than at first it was headed. Are there times when we speak to leaders, imploring them to consider another way? Of course…but never so much that we take our eyes off our own work…our own arena.

Let’s get after it!

YouTube Video – Brené Brown – The Man in the Arena Speech (edited)

YouTube Video – Brené Brown – Why Your Critics Aren’t the Ones Who Count

“Citizenship in a Republic” – Theodore Roosevelt speech, April 23, 1910

Roosevelt’s “The Man in the Arena” – Erin McCarthy