Tag Archives: Marcel Schwantes

Monday Morning Moment – Micro-actions and Micro-behaviors – a Conspiracy of Small

Photo Credit: Edmund Burke, Pinterest

Micro-actions aren’t not the myriad of tasks that appear on our daily to-do lists. I’m defining micro-actions as all those brief, intentional acts we do that help us “get to goal”, “avoid mission drift”, or communicate value to those around us. Micro-actions can show up on in our daily habits (like my making the bed every morning, or Dave daily bringing me coffee). More often than not, they are  spontaneous – fitting the situation or need of the moment.Photo Credit: Slideshare, Mathew Sweezey

Micro-actions can include acknowledging the creativity/good sense of a teammate, writing thank you notes, taking a parking place farther from the building, making the difficult phone call (regarding a death or serious illness), stopping by the desks of coworkers just to say hi, sharing the praise for a project well-done, ordering a pizza for a young family.

Small, positive actions…that could have gone undone and unnoticed if undone…but the impact!! The impact can be substantial for a teammate, family member, or neighbor.

Take these wise words from Small Kindnesses by Danusha Laméris:

I’ve been thinking about the way, when you walk
down a crowded aisle, people pull in their legs
to let you by. Or how strangers still say “bless you”
when someone sneezes, a leftover
from the Bubonic plague. “Don’t die,” we are saying.
And sometimes, when you spill lemons
from your grocery bag, someone else will help you
pick them up. Mostly, we don’t want to harm each other.
We want to be handed our cup of coffee hot,
and to say thank you to the person handing it. To smile
at them and for them to smile back. For the waitress
to call us honey when she sets down the bowl of clam chowder, and for the driver in the red pick-up truck to let us pass. We have so little of each other, now. So far
from tribe and fire. Only these brief moments of exchange.
What if they are the true dwelling of the holy, these
fleeting temples we make together when we say, “Here,
have my seat,” “Go ahead—you first,” “I like your hat.” – Danusha Laméris

What micro-actions do you incorporate in your day, regularly or occasionally? Please comment below. Also we would love to hear your stories of a “micro-action” someone did with you in mind.

Micro-behaviors go deeper than micro-actions. They are defined as  tiny, often unconscious gestures, facial expressions, postures, words and tone of voice which can influence how included (or not included) the people around us feel.  Micro-behaviors become habitual and unconscious. They expose how we think and reveal our current worldview…our preferences, our prejudices, our bias. Our micro-behaviors send messages to others without us even being aware. A look (or look away), a tone of voice, a move toward inclusion or exclusion.

When our micro-behaviors (or those we observe in others) are positive, they are a not-so-subliminal uplifting experience – communicating affirmation, belonging, care. It’s when they are negative that we need to check them (when we become aware) and decide is that really what we want to communicate. Is that really who we have become toward certain segments of people?

Our American culture has shifted away from civility and community and more toward sarcasm and tribalism. [See Alan Weiss‘ piece on Tribalism vs. Community] These changes show up in our micro-behaviors.

Author, educator Karen Swallow Prior, in her book Booked, writes about satire in a way that reflects our culture’s bent toward sarcasm:

“[Jonathan] Swift helped turn my contempt for the foolishness I saw in others into compassion. While contempt leads to the case of isolation, compassion leads to a freedom found only in community…It was so easy to see [foolishness] in others, much harder to recognize it in myself. “Satire is a sort of glass,” Swift said, “wherein beholders do generally discover everybody’s face but their own.” Did I love satire only because in it I saw everyone else but me? Was I as blind to my own faults as Swift showed others to be? It seemed so.” – Karen Swallow Prior

Photo Credit: Facebook, William Curtis

Micro-actions and micro-behaviors…something to consider on a Monday. How can I take a few minutes here and there through the day to encourage or empower a colleague…or stranger, even? What am I communicating when keeping eye contact during a conversation and showing genuine interest in the other person? On the converse, what does my face fixed on my phone or computer screen, or my head down, shooting through the lobby toward my office, say to those we might have greeted but didn’t…discounting them by our behavior?

Thoughts?

How Can You Spot Really Good Leaders? They Practice These Simple 2-Minute Habits DailyMarcel Schwantes

Be a Pal, My Dudes – Erika Hall

#MicroActions on Twitter

#Microbehaviors on Twitter

Hack the Culture with Micro Changes – Marcella Bremer

Micro-actions, Fragmentation, and Influence – Peter Roy – Asian Efficiency Team

What Are Micro-behaviours and How Do They Impact Inclusive Cultures? The Little Things That Make a Big Difference – Caroline Arnold

Micro-Behaviours – What They Are and How They Impact Inclusion – Jan Hills

How Micro-Actions Can Help You Conquer Your Goals – Megan Nye

The Top 6 Micro-Actions for Entrepreneurs

5 Friday Faves – Beyond the Guitar’s “Jenny of Oldstones”, Doing What You Love, Language-Learning for Life, Temple Grandin, and Supplying a Food Desert

Friday Faves on a Monday. Here goes…finally:

1) Beyond the Guitar’s “Jenny of Oldstones”Nathan Mills of Beyond the Guitar has written an arrangement of this heart-wrenching ballad, “Jenny of Oldstones”.  This song performed by Florence + the Machine for the TV show Game of Thrones. Whether or not it has an emotional appeal for you because you are a fan of the show, you will love “all the feels” in Nathan’s classical guitar interpretation of the song.

2) Doing What You Love Marcel Schwantes, executive coach and a voice for servant leadership, posted, this week, a provocative piece on success. He quoted notables Warren Buffett, Tim Cook, and  Steve Jobs on the one characteristic that sets apart successful people from all others.

“Doing what you love”.

Photo Credit: Flickr

We may all go through seasons where we are working in a job because it is our vehicle for a paycheck, to pay the bills, to support the family. Work we have loved can go through iterations to the point it is no longer that work we are passionate about.

Schwantes himself also supports the core value of love in action. Knowing what you love should be a top priority. If you don’t know what it is you love, then finding out what it is should be your first step. Some people call it passion; others call it purpose. Whichever term you choose, your purpose is exactly what you can’t help but keep doing. Even if there are low monetary rewards, you would probably do it anyway because of your love for it. When you discover what this is for you, it’s the thing that makes you come alive.” Marcel Schwantes

3) Language-Learning for Life – I have a neighbor in her 80s who has recently finished a course to learn Spanish. So proud of her. In university, I minored in Spanish myself. It may very well have kept open some language center in my brain to learn Arabic in my 40s. Seriously, early on in “mastering” this very difficult language, Spanish words and grammar would pop up in my memory even though I hadn’t used Spanish in decades. If you do a Google search of brain benefits of language-learning, you will be amazed.Photo Credit: Pixabay

Writer Trevin Wax recently wrote a piece What We Lose When We Lose Language-Learning. He gives strong support to learning second and third (or more) languages:

“A few years ago, I wrote about the “brainy benefits of being bilingual,” and I included an excerpt from Time magazine that explained a few of the cognitive benefits of knowing another language:

Research is increasingly showing that the brains of people who know two or more languages are different from those who know just one—and those differences are all for the better. Multilingual people, studies show, are better at reasoning, at multitasking, at grasping and reconciling conflicting ideas. They work faster and expend less energy doing so, and as they age, they retain their cognitive faculties longer, delaying the onset of dementia and even full-blown Alzheimer’s disease.

Even a partial grasp of other languages opens doors, not just to a better quality of life for ourselves (now and when we are older), but…the doors open for relationship. We live in a world of languages. I learned both Spanish and Arabic because they were the heart languages of peoples important to me.

Consider a path to a second language, no matter your age. Children can master other languages, too.  Definitely by the age of 10, but some researchers believe children can start learning other languages by the age of three or four. Give them a head-start on communicating in the world they will be encountering as they grow.

4) Temple Grandin – Several years ago (2010), we watched a film about a young girl/woman who had autism. This biopic film was entitled Temple Grandin. Photo Credit: Our Lady of Calvary

Depicted by Claire Danes in the film, Grandin was fascinating in how she not only coped with autism but eventually adapted to it to become successful in her life and career.

This week she is featured at the Richmond Forum. Her discussion of the autism experience was winsome, humorous, and enlightening.Photo Credit: Richmond Forum

Recap – Dr. Temple Grandin Illustrates Life With Autism – Thomas Breeden

Temple Grandin – The Way I See It – Richmond Forum

TED Talk – The World Needs All Kinds of Minds – Temple Grandin

5) Supplying a Food Desert – Food insecurity was a Friday Fave sometime ago. This coming week marks a big change in a Richmond neighborhood (Church Hill) as a supermarket opens in one of our city’s often described food deserts.

Photo Credit: Facebook, The Market at 25th

Richmond’s Market at 25th Shaped By History, Needs of Church Hill Residents – Catherine Komp

The Market at 25th – Facebook page

Below excerpted from my blog on food insecurity:

Food Insecurity – This is the social dilemma of not having adequate access to fresh, healthy food. Photo Credit: Mary Lide Parker

A simple Facebook post by a friend generated a thought-provoking, rich conversation on this topic.

Photo Credit: Alee Swanner, Facebook

I share the links from that conversation below.

The Root of the Problem – an Interview with Lindsey Haynes-Maslow – Mary Lide Parker

The Role of Local Food Availability in Explaining Obesity Risk Among Young School-aged Children – Helen Lee

School and Residential Neighborhood Food Environment and Diet Among California Youth – Ruopeng An & Roland Sturm

Studies Question the Pairing of Food Deserts and Obesity – Gina Kolata

Should the Concept of a Food Desert By Deserted? – Layla Eplett

Always being aware of those who may need food is important. Certain times of the year, around special holidays, we are more likely to give to food banks, church food pantries, and other outreach ministries. This is just a beginning place…but it is a beginning.

Having The Market on 25th opening in Church Hill is huge!

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That’s the 5. I would love for you to share your own favorite discoveries from your lately life. In the Comments below. Blessings!

Bonuses:

Richmond’s Own Rodney Robinson – 2019 National Teacher of the Year

Photo Credit: Lolly Daskal, Twitter

Photo Credit: Carey Nieuwhof, Twitter

4 Keys to Creating a Healthy Culture That Naturally Resists Toxic People – Carey Nieuwhof

Quotes by C. S. Lewis – an intellectual feast for anyone

How to Build a Startup in an Unfamiliar Industry – Rahul Varshneya

This First Class Passenger Saw a U.S. Military Officer Flying Coach and Decided to Thank Her for Her Service by Giving Up His Seat – Rebecca Schlesinger

Monday Morning Moment – Leadership Lessons – for All of Us

Photo Credit: Army.mil

Back to work.

What kinds of kickstarts do we build into our lives to consistently do a good job? When we lead out each week, are we leading on fumes? Or are we topping off the tank to get us and our team all the way through to goal?

Leadership coach Lolly Daskal has posted what she considers the 100 Best Leadership Quotes of All Time. Of those 100 quotes, here are just a few of my favorites:

3. ”A good leader leads the people from above them. A great leader leads the people from within them.–M. D. Arnold

7. “The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” —Ronald Reagan

23. “Wisdom is knowing what to do next, skill is knowing how to do it, and virtue is doing it.” –David Star Jordan

28. “Management is doing things right; leadership is doing the right thing.” –Peter F. Drucker

74. “The task of leadership is not to put greatness into humanity, but to elicit it, for the greatness is already there.” –John Buchan

100. “The most effective way to lead is to lead from within.” –Lolly Daskal

Staying fresh is important in leading well. Hanging with our people. Bringing the vision. Seeing the work through their eyes. Assembling the puzzle (be it product or service) with the pieces that all involved bring to the table. This is leadership of the best sort.

Below are links to just three more pieces on lessons in leadership. Worth the time to read them. 5 of my favorite leadership qualities appear prominently over and over again: emotional intelligence, courage, communication, caring for the people, and transparency.

OK…Monday. We’re ready for you.

The Top Leadership Lessons of 2017 From Steve Jobs, Richard Branson, Tim Cook, and Google – Marcel Schwantes

12 Principles of Modern Military LeadershipPart 1, Part 2, Part 3Capt. Ron Roberts

6 Inspiring Lessons About Success Most People Will Learn Too Late in Life – Marcel Schwantes

An End-of-Year Leadership Checklist – Priority for Your Team, Your Organization, and Your Own Longevity and Effectiveness

Photo Credit: Wild Apricot

[This is the followup piece from yesterday’s Monday Morning Moment.]

It’s December. Back to the office after the snow day. The squeeze is on our calendars as we march toward the end of the year. Here’s the question: how do we truly finish strong with the hope of an even stronger start in the new year?

If it’s all you can do to just try to finish…then you do what you can, for sure. Reflecting on this year may have to come in January. We all know the pressure doesn’t change just because we have new planners to fill. If we make this a priority, it actually could have great impact on the pressures…and the people under your watch, experiencing a similar pressure. We can change it up.Photo Credit: Gryphon Networks

Here are summaries of 5 end-of-the-year checklists from 5 business leaders. We can choose one or choose from each. In brief:

Lolly Daskal, founder of the leadership consulting firm Lead From Within, is one of my favorite writers/speakers on leadership. Her end-of-the-year checklist is in the form of 18 no-nonsense questions on your own leadership and character. Penetrating and informative. Here are a few of my favorites from that list:

  • Did you act decisively?
  • Did you build others up?
  • Did you listen before you speak?
  • Did you cultivate leadership in others?
  • Did you lead with positivity?
  • Did you navigate or fix?
  • Did you value the unique contributions of others?
  • Did you lead by example? – Lolly Daskal

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Marcel Schwantes, founder of Leadership From the Core, gives a rapid read, 5-point checklist which follows. Everything he writes is golden, so you definitely want to click on the article to fill in the blanks on how you execute these points starting now and into the new year:

  1. Shine the spotlight on your employees.
  2. Give direct and actionable feedback.
  3. Get to personally know your employees.
  4. Get in the habit of recognizing and praising your people.
  5. Create and communicate a shared vision of the future. – Marcel Schwantes

[We all think we do the 5 above well. Re-assessing, especially at end-of-year is key to truly being who we think we are for those we lead.]

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“As leaders, we often move from one year to the next with little or no time spent reviewing the year just past from a purely leadership perspective.”Les McKeown

Business writer, Les McKeown, also prescribes a brilliant 5-point end-of-the-year checklist for leaders:

  1. Manage the narrative.
  2. Straighten the angels.
  3. Cull.
  4. Restock.
  5. Center yourself.

McKeown gives practical examples and exercises on how to finish the year healthy…for your benefit and that of your employees and organization. Honestly, this is creative and illuminating stuff…worth every minute of what you invest in it.

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Business consultant and writer Terry St. Marie offers a 10-point end-of-year checklist that covers all the bases. The following are my 3 favorites from his list:

  1. Read Your Fine Print – Every leader’s strengths, if overplayed, can turn out to be a negative – I call that the leader’s “fine print“; things that we need to be careful about.  Sort it all out early and become more aware of your “fine print“.
  2. Put The Right Team On The Field – Take stock of your team and their strengths and weaknesses, and ask a few hard questions:  Is everyone committed to the new year and the new plan?  Did you have some unresolved issues from last year that are still hanging out there?  Do you need to reshuffle a few things now before things get too busy? Answer these questions NOW,  take whatever corrective action is necessary, and give your team a better chance for success.
  3. Clean Out Your Ears – This one’s real simple – prepare your ears to listen, with this virtual “Q-Tip”.   Sit down at your desk, close the door, and turn off your handheld and computer.   Feel and “hear”  what it’s like to not multitask, and just take in what’s happening around you.   Make a mental note to recreate this “listening environment” every time you are in the presence of your teammates.

Don’t miss the other points of St. Marie’s checklist. Again, brilliant.

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Following are my favorite 5 of the 15-point end-of-the-year checklist formulated by the Forbes Coaches Council.

The end of the year is the perfect time for a SWOT analysis — a review of Strengths, Weaknesses, Opportunities and Threats. (Forbes Coaches Council)

Celebrate – If we don’t take time to celebrate (even the small things), we become burnt out, frustrated, and ineffective. Do something special for your team to celebrate their strengths. – (Forbes Coaches Council)

Show appreciation for your employees – Go beyond the usual card. Offer your clients and employees something of significance that you believe will make them feel special…valued. – (Forbes Coaches Council)

Get to know someone new in the company – While the holidays are full of food and stories, leaders should take the time to meet others downline in the company. Brown bag it with someone you don’t know. Invite an employee out to lunch. And talk about everything other than work! This will help you relate to others who typically don’t see you every day. This can improve the culture, as you challenge others to do the same. – (Forbes Coaches Council)

Budget for leadership development – At the end of the year, take time to add leadership development training in the next year and invest in your upcoming talent. This way, you increase employee retention and employee engagement. Plan for the future, invest in your talent.(Forbes Coaches Council)

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There you have it. My hope is that this is more encouraging than burdening. If we carve a chunk of time to do this, both privately and with our team, it will yield all kind of good with which to enter the new year. Both relationally and strategically for the sake of the organization.

A Year-end Checklist That Will Make You a Much Better Leader – Lolly Daskal (2018)

15 Things to Top Your Business Checklist for the new Year – Forbes – 2017

A Year-end Checklist That Will Make You a Much Better Leader – Marcel Schwantes (2016)

A Great Leader’s Year-end Checklist – Les McKeown – 2012

A Leadership Checklist – 10 Things to Do Right Now to Make it a Great Year – Terry St. Marie (2010)

Monday Morning Moment – a Snow Day and an End-of-the-year Leadership Checklist

Monday morning. Quieter than usual. 11+ inches of snow has closed down much of the goings and comings of Richmond life today.

Although we know it’s not really a gift of time, snow days sure have the feel of a free day. Work still goes on for some (thank you all in the service industries), but for others we will catch up another day.

Today I am working on Christmas cards but they can’t be finished until husband Dave and I do our end-of-year reflection. We both look back separately, over the highs and lows of the year, and then come together to write a summary for our Christmas newsletter.

[If you hate those newsletters, just throw them in your recycling. They are probably more for the sender as the receiver…so the good has already been done. Happy Christmas.]

Dave works for an international organization. If we had kids or grandchildren at home, he may have just called it a snow day as his office, like many others in the city, is closed. However, because much of his day was already scheduled conference calls with people in different parts of the US and the world, he could work, from his office at home.

I say all this to emphasize how challenging it is to do any sort of review of the year…even on a snow day.

Still, year-end reflections are such a positive and productive activity, both for ourselves and for our workplace.

By year’s end, we are often just trying to appease the tyranny of the urgent. The dilemma is that a work life of putting out fires rarely puts in place barriers that can prevent further fires.

A year-end checklist used by leaders in concert with their direct reports can make a huge difference in accountability, employee engagement, evaluating practices, and planning for the next year.

Otherwise we live and work in the insanity that comes when we don’t block out time for reflection, evaluation, celebration, and development or planning.Photo Credit: Twitter, Seven Quotes

We think we’re doing all those things…but are we?

Below, you will find five links with five different end-of-the-year checklists. Some are longer than others. Some require deeper reflection than others. They are a nice mix written by brilliant thought leaders. [two have the same title but they are very different, by two different leaders].

Tomorrow, I will post my favorite points of the checklists below. Today, maybe you would take the time to look at them, like me, and come up with a checklist you would use…or one of your own making.

A Year-end Checklist That Will Make You a Much Better Leader – Lolly Daskal (2018)

15 Things to Top Your Business Checklist for the new Year – Forbes – 2017

A Year-end Checklist That Will Make You a Much Better Leader – Marcel Schwantes (2016)

A Great Leader’s Year-end Checklist – Les McKeown – 2012

A Leadership Checklist – 10 Things to Do Right Now to Make it a Great Year – Terry St. Marie (2010)

5 Friday Faves – 50 Rules, New Favorite Podcast, Not-So-Sweet Sugar Story, Interventions for Childhood Depression, and Tidy House Hacks

Snow days are past in Richmond, Virginia. For now. School is back in session. Today was even unseasonably warm. Hope you had an eventful and significant week. Please feel free to comment about it. I would love to hear and then share. Also any of your own favorite finds of the week…this can be your platform as well to share. Here are mine:

1) Fifty Rules – Those of us who are parents hope we raise our children with wisdom they can carry into adulthood. Then we want to leave this life having pointing them, as adults, to what matters so their children will also have a strong foundation.

Lawyer, writer, father Tim Hoch is doing that for his children, I’m pretty sure. His lists of 50 Rules, one for sons and the other for daughters, are a collection of wisdom statements worthy of our consideration.

Photo Credit: Pixabay

A few of my favorites from each list:

For Sons:

  • Be open to, and unashamed of, the possibility, however slight, that you might be wrong.
  • Don’t ever assume that someone else is looking out for your best interests. Some people are. Most people are not. If you find someone who is, guard and treasure that relationship above all others.
  • Do what you love but find a way to make money doing it or you won’t be able to do it very long.
  • Don’t assume that an obvious question has already been asked.

For Daughters:

  • Those who gossip to you gossip about you.
  • If you worship physical beauty, you will never be pretty enough.
  • Live the life that is right in front of you.
  • Even if it seems as though something goes without saying, if it is important to you, say it anyway.

What are some of your rules? Those sayings that became part of your family’s lexicon? We would all appreciate hearing them (in Comments below).

[Linked below you will also find writer Walker Lamond‘s Rules for his children – two books and an online list. Don’t miss them.]

Rules for My Unborn Son – Walker Lamond

Rules for My Newborn Daughter – Walker Lamond

1,001 Rules for My Unborn Son – Let’s Get Something Straight Before I Get Old and Uncool – Walker Lamond (Running list of his favorite wisdom sayings – not to 1,001 yet)

50 Rules For Sons

50 Rules For Daughters

50 Little Etiquette Rules You Should Always Practice – Reader’s Digest – Stuff some of which I was taught and passed on to my kids. Also some more current etiquette rules. Will be an interesting family conversation when we talk about what is our practice today.

2) Favorite New Podcast – Author and business coach Kevin Prewett just launched a new podcast entitled Rising Tide Startups. Once a week he will interview entrepreneurs just beginning to really get things moving in their new or side businesses. These rising stars are still on that sharp learning curve side of success. Prewett offers them an opportunity to tell their story. Then he invites his listeners to give feedback to these startup folks to help them over the hurdles they are facing. Photo Credit: Rising Tide Startups

I love this concept because we often hear (on podcasts) the work details of highly successful people. Fascinating stuff, for sure, but I’m intrigued with the stories coming out on Rising Tide. Young artists or business people taking the risks to go for it (whatever that passion is for them). Prewett closes his interview with questions of what the toughest part of their endeavor is currently, and we, the listeners, get to speak into their lives. Wow!

The premier podcast interview on Rising Tide was with guitarist Nathan Mills of Beyond the Guitar. You can listen here or watch here. This is a brand new podcast. Get in from the beginning. Maybe you yourself are an entrepreneur, starting up a business, and would like to be interviewed and then receive feedback by the listeners. Go to the  website and click on Guest Request tab. Prewett ends his podcast with this: “All boats rise on a rising tide.” Good stuff!

Episode 2 – Nathan Mills of Beyond the Guitar

Rising Tide Startups Tshirt

Photo Credit: Brainy Quote

3) Not-So-Sweet Sugar Story – A friend of mine was lamenting recently about how hard it is to find products NOT containing wheat for his daughter who has celiac disease.  As he talked, and I sympathized, I couldn’t help but think the same about sugar. It seems to be everywhere. Not just in sweet products, obviously, but in savory products as well. Why? Is it possible that we have, as a society, been slowly seduced, over decades, into becoming sugar addicts by the food industry itself? If you wonder then you’re wise. Check out author Allison Hart‘s very readable and fascinating piece Has the Sugar Industry Been Hiding Research Linking Sugar to heart Disease for 50 Years?

‘Nuff said.Photo Credit: Pixabay

Recent list of best diets ranks keto last and DASH first

4) Interventions for Childhood Depression – Mom and author Becky Mansfield has written an incredibly empowering article on what we as parents can do to intervene in childhood depression. You won’t be surprised when she targets electronics, especially smart phones.Photo Credit: Your Modern Family

It isn’t adolescence that births sullen, distant, disconnected kids. This development begins much earlier, and that’s why she recommends our kids be evaluated by age 11 if we suspect depression.

The scary truth about what’s hurting our kids

Read her article for foundation (really helpful). Here I will list what she encourages us as parents to do:

  • Screen children for depression if you are concerned.
  • Get back to what we did before phones – spend time playing games with our kids [What else? Working in garden/yard, hiking, serving as a family in the community. What else? Comment below.]
  • Spend dinnertime talking.
  • If you can, drop everything that you are doing when when the kids get home from school to TALK to them (I think she intended this to mean to listen to them and help them process their day).
  • Make dinner without having the TV on, the phone close by, or the tablet turned on.
  • Use any ‘car time’ to talk to our kids (maybe even not allowing electronics in the car). [This reminds me of times when our kids were still home and we were in the car with all of them having their ear buds in, each listening to their own music. That was before smart phones.]
  • Have the kids do chores: responsibilities increase their self-worth.*
  • Be sure that kids are getting enough sleep.
  • Don’t keep a lot of junk food in the house.
  • Take away electronics and tell kids to “go play”.
  • Don’t rescue kids [let them deal with consequences].
  • Talk to our kids about why they need to come to us if something is wrong.
  • Limit our own online distractions when the children are home.

*Escaping the Endless Adolescence: How We Can Help Our Children Grow Up Before They Grow Old – Joseph and Claudia Allen

5) Tidy House Hacks – OK…maybe most of you have figured out how to keep your home neat and tidy. I’m always amazed when visiting with my brother and sister-in-law. She never seems to sit down. Very much engaged with the people and conversation around her, but always spiffying up. Some day I have to figure this out. I’m pretty positive no one would ever describe my house, today, as tidy. “Comfortable” “Lived-in” maybe…but not neat. So…here is what I learned from this “nester” as she calls herself: 5 Things People With Tidy Houses Don’t DoPhoto Credit: Pexels

  • Tidy People don’t act like a slob all day, and then get their house tidy in one fell swoop.
  • Tidy People Don’t Run out of Cleaning Supplies. Photo Credit: Pexels
  • Tidy People never let the sun go down on their filth.
  • Tidy People don’t store things on the floor. [Such a struggle for me.]
  • Tidy People don’t over decorate.

5 Things People With Tidy Houses Don’t Do – Nesting Place

That’s it for this week. Be careful out there this weekend. Be gentle with yourself and each other…I can’t tell you how much you bless me in reading this jumble of words. Thanks.

Bonuses

Want to Increase Your Happiness This Year? Science Says 1 Rare Habit Truly Stands Out – Marcel SchwantesPhoto Credit: Flickr

12 Books That Will Make You a Better Writer and Storyteller – Ann Handley

Monday Morning Moment – Taking Care of Our High Capacity Employees and Volunteers

Photo Credit: Ben+Sam, Flickr

The Energizer Bunny is an iconic symbol of its own message: “It just keeps going and going…” Such is our belief in high capacity employees and volunteers. In fact, the default is never imagine these tireless folks could run out of steam.Photo Credit: Sarah_Ackerman, Flickr

They don’t usually. However, there are situations when their “keep going and going” is out the door.

Photo Credit: LinkedIn

This week, Carey Nieuwhof, one of my favorite leadership guys, pointed us to the 6 reasons he believes we lose high capacity volunteers.  

[High capacity: Nieuwhof describes these folks as those who “can attract other capable leaders; don’t drop balls; love a challenge; constantly overperform”.]

This content is easily generalized to the workplace.

Before we launch into Nieuwhof’s observations, let’s celebrate high capacity folks for a moment. Even as you read this, you may be thinking of a colleague or fellow volunteer who immediately came to mind. That person who stays long at-task after others have lost interest, determined to figure out the solution or finish the project. That person we count on to be “a rising tide that lifts all boats”. That person who carries the ball or puts all she has in the game as if the outcome depends on her. Dependable, tireless, and visionary. Like in the classroom, we in leadership roles too often focus on others more than these because 1) others are either more needy or more demanding, and 2) we figure these “energized” ones don’t need our oversight.Photo Credit: Pixabay

We communicate core values in this, whether we’re aware or not. Nieuwhof’s insight and counsel are much-needed in a high-pressure workplace or organization. For leaders who themselves are already stretched, we count on our high capacity folks to stay at the work they love and we focus our energy elsewhere. Actually, the return on such our investment here, as prescribed by Nieuwhof, would work to our advantage.

6 reasons you’re losing high capacity volunteers (employees)

  1. The challenge isn’t big enough. – When the role is too well-defined and task-oriented with little scope for a broader impact, high capacity individuals may lose interest. It’s less that they have to matter (to the larger organization) but that their work matters…and they can see that by the trust given to them in the challenge.
  2. Your vision, mission and strategy are fuzzy. – Nieuwhof defines these as: Mission is the what. Vision is the why. Strategy is the how.” If high capacity individuals are clear on the why, they can engage with the mission and go all crazy with the generation and execution of strategy. Leaders are wise to set vision and then let loose these folks to get after it.
  3. You’re disorganized. – Plenty of us struggle with being organized. It can come with the chaotic schedule of leaders and managers. As we work with our high capacity employees and volunteers, we are wise to focus on providing them with what they need to be successful (direction, resources, right people at the table – including those in charge, on occasion). As time-consuming as this may seem, the outcomes will always be worth it.
  4. You let people off the hook too easily. – Nieuwhof doesn’t mean this in a mean-spirited way. Without intention, we can find ourselves modeling a low-accountability, slacker-friendly work ethic. Not because it is what we value but because our own heavy work-load keeps us from moving our personnel (or volunteers) to the next level of performance. We talk about it (in meetings galore) but we struggle to truly expect it in a real (work)life situation. We keep depending on our high performers to carry the bulk of the workload. High capacity individuals don’t necessarily mind the work but they crave high standards. They see the value and want it for themselves and for those they work alongside. Again, not in a mean way but in a genuinely caring way.
  5. You’re not giving them enough personal time. – Ouch! Where on our full to busting schedules are we going to insert time to touch base with our high capacity folks? We’re talking minutes here – fractions of time in a workweek – that will yield way more than we think. Dropping a meeting or two off our schedule to add face-time with these individuals will speak volumes to how you value them and what they bring.
    “Unless you’re intentional, you’ll end up spending most of your time with your most problematic people and the least amount of time with your highest performing people. Flip that.” – Carey Nieuwhof
  6. You don’t have enough other high capacity volunteers (or employees) around them. – We make a grave error in judgment when we think our high performers just want to be left alone to do their work. These individuals are often energized by others like them. They welcome opportunities to learn from and encourage each other. Turn over large projects to these folks and give them the authority and resources to run them together. Then give them the perks of such responsibility – they present on the project; their names are linked to the project; they travel to represent the project. Is it because high capacity individuals need the recognition or significance such a collaboration gives them? No. They have already had the satisfaction of doing a good work with valued coworkers. What this does is to say to the company, organization or world that their bosses truly know and publicly value their contribution. That matters.

A lot to chew on on a Monday morning. Thanks, Carey Nieuwhof. Please write another piece on how you apply this wisdom in your own workplace.

[By the way, y’all, don’t miss the Carey’s commentary on his 6 reasons AND the comments at the end of his blog – so good!]

Blessings!

6 Reasons You’re Losing High Capacity Volunteers – Carey Nieuwhof

9 Phrases Bosses Should Say Often to Inspire and Motive Others – Marcel Schwantes

The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People – Gary Chapman & Paul White

The 5 Languages of Appreciation in the High-Tech Industry: a Tool for Engineers to Grow Soft Skills – Paul White

8 Bad Mistakes That Make Good Employees Leave – Travis Bradberry

Great Entrepreneurs Look After Their Employees

Photo Credit: Pixabay

5 Friday Faves – Concerning Hobbits, Flag at Half Staff, Relational Shock Absorbers, Leader Smarts, and Making Family Happen

Friday! Tonight, in the Richmond area,  we have our first hard freeze this Fall. That means Dave finishes picking our peppers from the garden. He hopes the greens will survive. It’s a beautiful day – sunny and breezy – with showers of brightly colored leaves covering the grass. Both stained glass windows and patchwork quilts come to mind in this feast for the eyes. Hope your Friday is as lovely. Here are my faves for the week. Enjoy.

1) Concerning Hobbits – The Lord of the Rings film trilogy was a very big deal in our growing-up family. When these films came out, we wanted our kids (then middle-school and high school aged) to read the books first. The Hobbit and The Lord of the Rings novels by J. R. R. Tolkien. Surprisingly, our kids did, along with their dad re-reading these classics. They were captivated by the stories and the courage and endurance of the characters. The Hobbits were especially endearing as they were tiny folk, carried along by a grand mission. Much beyond their physical abilities but not beyond their great hearts.

This past week, Nathan Mills, at Beyond the Guitar, arranged the film theme Concerning Hobbits. Composed by Howard Shore, this melody captures the sweetness and hominess of the Hobbits. There is a rise to crescendo in Mills’ arrangement that also speaks to the willingness of the wee Hobbits to rise to battle when necessary.

I’m reminded of the Hobbit Samwise Gamgee’s role in the novel and film. Two quotes follow – one about him by the author and one by him:

“One tiny Hobbit against all the evil the world could muster. A sane being would have given up, but Samwise burned with a magnificent madness, a glowing obsession to surmount every obstacle, to find Frodo, destroy the Ring, and cleanse Middle Earth of its festering malignancy. He knew he would try again. Fail, perhaps. And try once more. A thousand, thousand times if need be, but he would not give up the quest.”J. R. R. Tolkien

“There’s some good in this world, Mr. Frodo, and it’s worth fighting for.”SamwisePhoto Credit: Pinterest

[Beyond the Guitar is presently posting a video/week. Concerning Hobbits came out last Friday, and today, he published DESTINY 2: Journey – Classical Guitar Cover – check it out!!]

2) Flag at Half Staff – It seems our country’s flag is at half staff too frequently these days. This month we remember our military on Veterans Day and many businesses and private homes will display the American flag in honor of these men and women who served our country.

When a flag is flown at half staff it usually relates to the death of someone significant to all Americans.Photo Credit: Wikimedia Commons

This week, again, our flag is at half staff. This time, in our state, it flies in mourning for those victims of the Sutherland Springs church shooting.

This tragedy has reminded us again of the brevity of life, the great value of life and community, and how important it is to reach out always to our neighbors. We grieve with our neighbors in Texas.

Yesterday our flags were at half staff for them:

Governor’s Flag Order for the Commonwealth of Virginia

Pursuant to President Trump’s Presidential Proclamation to lower the United States flag, I do hereby order that the flags of the United States of America and the Commonwealth of Virginia are to be flown at half-staff over the state Capitol and all local, state, and federal buildings and grounds to honor the victims of the attack in Sutherland Springs, Texas, on November 5, 2017.

I hereby order that the flags shall be lowered until sunset, November 9, 2017.  

Ordered on this, the 6th day of November, 2017. 

Sincerely,

Terence R. McAuliffe

3) Relational Shock Absorbers – I’d like us to consider for a moment the great gift of relational shock absorbers. Those people in our lives who are safe. Those people who sometimes take the brunt of our outbursts or brooding, without returning evil for evil and without inserting their own drama into what we’ve created. I am NOT talking about people who “just take” our bad behavior out of fear or insecurity or their own struggle. That’s codependence and doesn’t help heal either party.

What I am talking about is those in our lives who are rock-solid in their care for us, who recognize that we are not our best selves at that moment, and who refuse to think ill of us. They don’t make whatever issue is going on…about them. Relational shock absorbers are those in our lives who give space and grace, who hug instead of withhold, who listen for the truth behind the tantrum, and who love us forever. No trade-ins. Ever. Our mom was one of those in our lives…I have a long list of others. Give a shout-out to some of yours in the Comments. Photo Credit: Vimeo

Family Systems, Emotions, and Behaviors – Teach Through Love – Lori Petro

4) Leader Smarts – It is so easy for us to become better at our work if we want it badly enough. Pursuing higher education in leadership or business administration is definitely one way. Or searching out leadership mentors online is another way accessible to all of us. Marcel Schwantes is one of my go-to guys, especially related to servant leadership. In a recent piece for Inc., he makes a case for why employees quit, and what leaders can do to keep them.
Photo Credit: USDA
Schwantes makes a bold claim that the “smoking gun” of why too often employees leave their jobs – Employees are simply not valued as human beings.
He lists out 5 ways leaders (and all the rest of us) can demonstrate that we value employees (fellow volunteers, family members, fill-in-the-blank):
  • Invest in employees’ growth and development.
  • Create an environment of psychological safety.
  • Display the leadership strength of humility.
  • Share information.
  • Give them decision-making discretion.

Read more of Schwante’s insightful commentary here.

Want Your Boss to Be a Better Leader? Persuade Them to Try Any of These Top 5 Habits of Smart Leaders – Marcel Schwantes

5) Making Family Happen – Everybody’s busy. I get that. So how do we make family happen without it being an undue burden on our loved ones, either our children or theirs?
I’m trying to figure this out and would love any wisdom from you willing to share (please comment below). Just this past week, we experienced a generous dose of “making family happen”.
Dave and I traveled to Georgia for a family visit, and it was a sweet touch-point with many we loved there. Like our trips to visit our Delaware family, this one brought all sorts of beauty and kindnesses which will sooth our hearts for many months to come.
 In all our married life, we have never lived close to family – sometimes states away, and sometimes countries apart. I have always missed that drop-in nearness with loved ones. Now with both parents gone, my hope is that we next generations will carry on relationships that matter. The traditions may change some, but as long as there are sweet memories…that’s a big part of making family happen. I’m very thankful for a brother and sister-in-law who made family happen for us this past week…and all the younguns who could.
As the holidays of Thanksgiving and Christmas quickly come, I hope for all of us that we can lean in – to God and each other. Photo Credit: Wikimedia Commons

Irish People Try American Thanksgiving Food – Dustin Nelson [Despite brief politicalization, this video was so fun.]

Bonuses

The Instant Pot – Haven’t bought one yet but now I am – thanks to this blogger – family. life. organized.

Favorite quote of the week:  Focus is finding a big “Yes” and saying “No” a thousand times.John R. Bell

Practices From the Inside Out: Taking Off Our Masks – Greg Richardson

Free T-shirt in the mail today – Emory Cares International Service Day

5 Friday Faves – Super Mario Brothers, Great Television, Not Hoarding, Thrifting, and Simple Pleasures

As I write the sun’s going down on another work week. Friday came and has almost gone as the days shorten in Fall. Before the day passes into the weekend, here are my favorite finds of the week.

1) Super Mario Brothers – Just in time for the Christmas shopping season, Nintendo is releasing its latest version of the popular video game series: Super Mario Brothers Odyssey.  Nathan Mills, of Beyond the Guitar, has played these games for much of his life. So many memories.

When he arranges and performs some of composer Koji Kondo‘s themes, you will hear the love and sweet nostalgia, in his playing.   Check it out.

2) Great Television – So many viewing options these days with cable channels, Netflix, etc. It is amazing to me how many great shows are on TV right now, without us viewers having to be bombarded with vulgar language, and so much sex and violence. Three of my absolute favorite shows are on the regular networks. They are The Good Doctor (ABC), This Is Us (NBC), and Blue Bloods (CBS). Photo Credit: Facebook, International Business NewsCBS

The writers on these shows really seem to know their audiences.  Intelligent, touching, and riveting stories. I’m not going into all the reasons why these shows are favorites today, but I would love to know why you love these or other shows (please share in the Comments below).

3) Not Hoarding – In the last two weeks, I’ve been working on a project that has required much manpower and discernment. It relates to clearing out a much-loved property left “as is”, in order for the next occupants to use the space. The word “hoarding” has been thrown around several times, and I’d like to address the use of that word in today’s culture. Actual hoarding is a painful, psychologically and socially debilitating disorder.

About Hoarding Disorder – Stanford Medicine – Rodriguez Lab

To call anyone a hoarder is insensitive. It’s not a word that should be used casually to judge people. What some would call hoarders are actually resourceful, frugal, or innovative.

Financial planner Amy Jo Lauber posted a great piece on this:
There’s a Fine Line Between Being Resourceful and Being a HoarderOn the surface, some could appear to be hoarders, but their reasons for holding onto things make a difference. My mom and dad had two sheds full of tools and treasures when Mom died. As we cleared out those sheds, I was reminded of her reasons for having the things she had in storage – it was always to bless others. She didn’t hold onto things because they gave her some measure of comfort or stability. They were in storage and in transition, on their way to others…and she just didn’t get to finish. After she died, Dad began going through his tools and did give most of them away to family members and friends.

It’s easy to just judge people as hoarders if you don’t know them well. A key to determining if it’s not hoarding is to look for margin. Are there chairs to sit in and room to maneuver in your home or that of your friends and family? Is the kitchen usable? Can you park cars in the garage (of course, the garage is sometimes used for storage? Are material things barriers to relationships or are they just stuff?

The Psychology Behind Hoarding: When Does Cluttered Turn Into Hoarding? – Gregory L. Jantz

Stuff management requires from its owner time and energy. However, so does shopping (and the finances) for replacements for the things discarded.

To judge others based on how they deal with their stuff can be as misguided as the old addiction of trying to “keep up with the Joneses”. However, we would be just as culpable if we negatively judge those who don’t hold onto things. I hope this makes sense; I’m wrestling with it this week…wanting to understand both sides.

HoardingNot hoardingPhoto Credit: Wikimedia Commons, Flickr

Americans Are Pack Rats. Swedes Have the Solution: ‘Death Cleaning’ – Jura Koncius

[Sorry for the rant…words mean things.]

4) Thrifting – Don’t you love discovering great finds in thrift stores? This sort of thing goes along with “not hoarding” as we reuse, repurpose, recycle. Here’s a sweet story about thrifting. One of my favorite thrift shops is West End Thrift in Richmond, Virginia. It’s just been open since the Spring of 2017. When it first opened, one of the promotions was new wedding dresses at thrift store prices.Photo Credit: Facebook

The story goes that these dresses were donated by a consignment shop owner who was retiring. She apparently had final ownership of the dresses and gave them to West End Thrift. I was only in the store once when a young woman took advantage of this great deal. She had been in the store in the Spring and had seen a dress she loved… but didn’t buy it (for whatever reasons). More recently she dropped back by, and inquired if it was still available (doubting such a possibility). The dress was still there and fit her beautifully. Here’s this lovely young woman, and a handful of store volunteers, and about the same number of customers – who in that moment were like her moms, sisters, and friends. Complete with tears and picture-taking. What we pass on to a thrift store often becomes someone else’s affordable find. Love it!

5) Simple Pleasures – Lastly, can I just go on a minute about the simple pleasures of life? God is so kind to give most moments – and even days – of complete joy. Often, these pleasures require no special planning nor a ton of resources. They are just part of this amazing gift of life. Here are a few of mine from this week:

  • Visits with grandchildren (if you don’t have any yourself, borrow some – their moms would probably be grateful to share).

Photo Credit: Max Pixels

  • Brie and bacon with my coffee one morning. Perfect.
  • Fall sunsets – I do NOT know the meteorological phenomenon but the sunsets this time of year are indescribably beautiful.
  • An invitation, a revelation, a walk or drive with a friend, a surprise opportunity, a quiet evening, a cause for laughter, an occasion to serve with hard work – joys of this week.
  • A perfect treat. There was a time in my life that this would be Hershey’s Kisses (milk chocolate traditional, no other flavors needed).  It is the perfect chocolate.Photo Credit: Flickr

Ironically, I’m not eating chocolate anymore…but here’s what’s weird and lovely. Steam cauliflower, then apply just the right amount of butter and parmesan cheese…and it suffices nicely. Seriously.

So hope you have a wonderful weekend – with all the delights of the Fall season. Be kind to yourself and each other. Comment below what some of your favorites are…and add to our delight.

Bonuses:

12 Podcasts That Will Make You a Better Leader – Lolly Daskal

No One Warned Me About This Weird Season of Motherhood – Vanessa Hunt

9 Surefire Signs Your Colleagues Are Toxic – Marcel Schwantes

Could “Factory Man” Still Be a Catalyst for Eco-tourism? – Beth Barton

When Daddy goes to work, our grandson can still see him through his music videos (Thanks, B, for posting):

5 Friday Faves – Replacing Your To-Do List, Unsung Heroes, Legacy, Gaslighting, and Emotional Intelligence in Conflict

Here’s to another Friday. As the heat of summer fades slowly into the cooler shorter days of fall, at least some of us welcome the change. This, like so many weeks, has had its unexpected joys and challenges. I so appreciate the wisdom, helps, and encouragements that lift and help us to stay in our lanes.

Below you’ll find my 5 Friday Faves for this week plus as many bonuses at the end. It was a rich week…hope yours was as well. Also, please share any of your finds in the Comments section. We all can happily learn from each other.

1) Replacing Your To-Do List – Leadership coach Tony Stubblebine has posted a brilliant piece on doing away with our to-do lists. He prescribes a problem-solver, thinker model of interstitial journaling. This makes productive use of the space between completing one project and starting the next. It entails jotting a few sentences in a journal (electronic or paper) – summarizing what we finished and jumpstarting our thinking on what is before us. This takes our to-do lists to a whole new level of getting things done.

Replace Your To-Do List With Interstitial Journaling to Increase Productivity

Photo Credit: The Inner Sage Australia

“We weren’t built for multi-tasking, so transitions between projects are very tough. We end up getting lost in procrastination. Even when we manage to transition quickly into our next project, our brain is still thinking about the last project. That means our second project suffers from partial attention. The science of multi-tasking says partial attention can mean a 40% or more reduction in cognitive performance. The Interstitial Journaling tactic solves all of these normal problems. It kills procrastination, empties our brain of the last project, and then gives us space to formulate an optimal strategy for our next project.”Tony Stubblebine

This article is hosted on Medium which offers Members Only reading (free membership) but it should allow you to read it on a first-time link click. That’s how I found Medium…and lots of helpful reading through it.

Tony Stubblebine – Productivity, Habits & Life iPhone App

2) Unsung Heroes – As I write this week’s Friday Faves, we have just finished our remembrance of the 9-11 terror attack and losses of 2001. Reading again about so many courageous victims and families, first responders and a nation in shock and grief helps in sorting out afresh what happened that day.

We don’t know what was the intended target of hijacked Flight 93 but we do know that several of the passengers heroically charged the cockpit. Among them were  Todd Beamer  and Mark Bingham. What courage!

“Let’s roll.” – The Real Story of Flight 93 – Ed Vulliamy

Another man I didn’t know about until this year was Rick Rescorla. He was the director of security for a very large company in the South Tower of the World Trade Center. After the first plane crashed in the North Tower, the building occupants were advised to stay at their desks, but he knew better. Rescorla got them all out as quickly as possible and returned to the building to make sure that everyone was out. He never got out with the collapse of the South Tower.

This running into danger instead of away is what we’ve come to expect of first responders, but we should never stop remembering them…or the cost they often pay.

3) Legacy – This week, seminary professor Chuck Lawless posted a thought-provoking piece on leaving a legacy – What Kind of Shadow Are You Leaving Behind?  He listed 14 possible “shadows” we cast for our children, colleagues, and friends. They include: Unbounded Love, Continual Selfishness, Material Idolatry, Genuine Faith, Committed Parent.Photo Credit: Pixabay

We cast shadows whether we plan them or not. They happen over time. Better for all of us to decide and intentionally establish what kind of shadow, what kind of legacy, we leave for those we love.

After you read his list, what would you add? If you comment, I’ll also share the ones that came to mind not on the list.

4) Gaslighting  – Have you ever heard this term? I had this extraordinary Aha moment this week when this term came across my Twitter feed. If you’ve had this experience you will find these definitions familiar:

“Gaslighting is a form of manipulation that seeks to sow seeds of doubt in a targeted individual or members of a group, hoping to make targets question their own memory, perception, and sanity. Using persistent denial, misdirection, contradiction, and lying, it attempts to destabilize the target and delegitimize the target’s belief.” – Wikipedia

“Gaslighting is a colloquial term that describes a type of psychological abuse in which the abuser denies the victim’s reality, causing him/her to question him/herself, his/her memory, or his/her perceptions. The term gaslighting is also sometimes used to apply to the use of inflammatory behavior or language that provokes someone to behave in an uncharacteristic way.” – TheGoodTherapy.org Team

Gaslighting often happens in relationships when one person uses a sometimes subtle manipulation to cause the other to think maybe she/he misunderstood or over-reacted to something the former did or said. In this unhealthy situation repeated over the course of the relationship, the one being “gaslighted” can begin to distrust her/himself and even go as far as to question their sanity.

I have had this experience and it is highly unsettling.

Think of how brutal this can be for a twosome, family, or work team.

Read psychologist Stephanie Sarkis‘ two pieces below. Very helpful.

11 Signs of Gaslighting in a Relationship

Are Gaslighters Aware of What They Do? – Stephanie Sarkis

Photo Credit: Wikipedia

You’re Not Going Crazy: 15 Signs You’re a Victim of Gaslighting – Aletheia Luna

5) Emotional Intelligence in Conflict – Even people with strong emotional intelligence can find themselves off-balance when in conflict with someone. Leadership writer Marcel Schwantes gives counsel for this in 7 Brilliant Things Emotionally Intelligent People Do When Their Buttons Are Pushed.Photo Credit: Wikimedia Commons

Schwantes encourages us to respond rather than react in a conflict situation. His seven action points follow (read more of his article for his commentary on each one).

  1. Get perspective.
  2. Take a 6-second pause.
  3. Stay humble.
  4. Try empathy.
  5. Ask the most conflict-diffusing question. [“Are you ok?” What’s going on?”….what else would you think would diffuse the situation?]
  6. Speak from your authentic self.
  7. Be the first to reach out after conflict.

Don’t miss the brief video at the end of Schwantes’ piece on 3 Simple Questions to Improve Your Emotional Intelligence.

Okay, Friends…let’s have a safe weekend, enjoy the weather, and be kind to those along the way.

Bonuses – Fascinating and worthy of their own Friday Faves slot – it was a rich week of learning and savoring what others bring to the table.

You Went to a Funeral and Then You Went Home – Courtney

Ryan JonYouTube Video – I’ve Never Met My Biological Mother

A Child’s Brain Develops Faster with Exposure to Music EducationAnita Nee

YouTube Video – The Clothing Industry Wants to Make Us Shop – More Waste – Opposing Views or Opposing Views’ Facebook page

How America’s Health Care System Got So Jacked Up – and How We Can Fix It – Jonathan Clark