Monday’s are usually real up days for me. An opportunity for a fresh start…a new beginning. This morning I was dragging. Not really feeling it. In fact, wrestling against a flat-out negative mind-set.
What does it matter if I show up…or not?
Sure, we keep our commitments, make it to the meetings, answer the emails. However, a rut begins to form. A tuning down of expectations…or hopes. We check off our lists, but if we’re not vigilant, we find those lists lackluster…the vision dimmed.
You may never have to climb out of your own ditch, but I do sometimes. Having the help of another can make all the difference. A word of encouragement that resonates with understanding and care.
The quote below from my Twitter feed was all it took to get me back on course:
A world-class organization: Happy, attentive people. Well-kept surroundings. Everyone cares about what they’re doing. A humble and gracious leader.
A world-class organization is the workplace where you want to alert your friends when a new position opens up. It’s the church you talk about all week long because being a part of it is real true community. It’s the charity you can trust with generous support.
Marketing strategist Julie Taeko Gramlich lists six characteristics of a world-class organization:
Delighted employees, customers, and vendors;
Innovation-focused, dynamic;
Outstanding leadership;
Mission-driven;
Operational excellence; and
Sense of ownership.
Gramlich prioritizes the role of the leader, whom we think of as the CEO, or the lead in product design, or the senior pastor, or whomever is at the helm.
If your boss or primary influencer is gracious, humble, generous with ownership, and driven by mission and excellence, then you have the great pleasure of working for a world-class organization. Or, for sure, it can be…
I am convinced we all lead, in one way or another. We bring to the table our own skills and our own caring for the others around the table. Mission drift doesn’t just happen to CEOs or boards of an organization.
It can happen to any one of us. This Monday morning I was reminded of the importance of staying on course, of not giving up, of genuinely caring for those around me, and of marking excellence in others and making it my goal daily…
I’m out of the ditch…one more Monday. Let’s get after it.
Too often we focus on what makes for a bad boss rather than looking at those good leaders in our lives. For the last several days, I’ve been asking friends what makes for a leader of excellence…one who brings excellence to the table and also brings it out in their teams.
Before I asked these friends…from various disciplines (education, health care, private sector, and non-profits)…I developed my own list. As they talked about the good leaders in their lives – either past or present – their characteristics resonated with mine below.
10 Characteristics of a Good Leader
They enjoy their personnel. – Story after story of bosses who made the workplace more pleasant by their sheer enjoyment of their colleagues and teams. They were present. They didn’t have to have the room’s attention. They clearly just took pleasure in the folks with whom they worked (up and down the chain of command).
They know their personnel. – Leaders were described as excellent when they really knew their employees. They not only asked about the progress of work but how the individual was doing as well. They knew successes and failures. They knew the families. Maybe not in so many details, but it was obvious, by their interest that they genuinely cared about their employees…as well as what they were doing on the job.
They treat their personnel with dignity, even in hard conversations. – When conversations were disciplinary or corrective, these leaders still respected boundaries and showed care. No raised voices, no demeaning, no putdowns, no threats.
They reel in stress, instill confidence, and bring perspective. – Along with the above, when outcomes weren’t as hoped or when difficult change had to be executed, these leaders kept drama out of it. What was communicated was that we would get through this…together. Now, that wasn’t always possible, as when downsizing has to happen, for instance, but every effort was taken to care for those most negatively impacted.
They sacrifice for their personnel. – Business coach Ron Carucci wrote a post earlier this year entitled 3 Ways Senior Leaders Create a Toxic Culture. He talks about how easy it can be for leaders to become isolated from the majority of their employees, so focused on the success of the company…or their own success…that employees below them are neglected in the process. Time and time again, friends talked about how leaders would interrupt their own schedule…even travel or meetings…to deal with some difficult situation with a team or employee. This is a rare circumstance, I’m sure, but what a trust-builder, right?
They develop their personnel. – None of us know really what kind of person we can be until we have proven ourselves through experience and training. I hear so often about the problem of “not enough leaders”. Good leaders develop their personnel with broad generous strokes. Then, in time, they will discover who may very well be of the caliber to be in the line of succession for their jobs…avoiding the crisis of “not enough”.
They provide platforms for their personnel to shine. – One comment I received repeatedly was “She believed in me.” or “He knew I could do it.” Being challenged and then given the resources to be successful/effective were huge for folks describing good leaders.
Their decisions make sense to their personnel. – Because good leaders keep their teams up-to-date with vision, plans of execution, outcomes, then their decision-making brought no confusing after-shocks. Besides, good leaders instill trust, so buy-in comes more naturally. Often because leaders allowed their teams to speak into the decision as well. This is huge.
They extend their reputation to their personnel. – By this, I mean that good leaders share – with those on their teams – the responsibility and rewards of engineering a product or service. It’s not just the upper echelon leaders who collect the kudos. It’s the organization as a whole.
They show up when their personnel need them. – Lastly, this characteristic seemed to carry a high emotional ring to it with those I questioned. When an employee is in a tough situation, with an unhappy parent, or a litigious customer, or just having a really bad day, these leaders don’t leave it always to someone else. If they are needed they come…one way or another. “He always had our back.” “She knows me so she knew how hard it was for me that day.” For leaders to show this kind of character requires margin in their lives and willingness to let go of some other piece of their work to show up in this way. Again, I’m thinking these situations are rare, but they reflect a level of leadership that we all appreciate.
Good leaders are others-focused. They have fought off the natural tendency of being self-focused and self-promoting. They are self-aware (they know themselves and know how they may be perceived by others). They have trained themselves in the habit of putting others first. This discipline is the cut of the fabric of excellence in leadership.
Now, I didn’t go into the other critical parts of a leader’s responsibility – that of keeping the business of the organization running well. This was all about what goes into the kind of leader we are glad to work for. When it comes to bottom-line and performance, Carucci in his article shows research that demonstrates the profitability of keeping priorities (like those above) and focusing positively on personnel. Photo Credit: Assad Schuitema, Care and Growth
“If a video camera captured your leadership team in action for a full day, how would you feel about that video being used as training for the rest of the organization? Serving on a leadership team should be viewed as a privilege. And along with that privilege comes a responsibility to behave in ways you would be proud to have the rest of the organization emulate.” – Ron Carucci
What do you think about what makes for a good leader? Please comment below. Whether you comment or not, take a moment to consider those leaders in your life that have made a tremendous positive impact on your worklife…and through that, your personal life as well. Maybe you’re a good leader because of the influence of those who mentored you.
Friday has come…and gone. Finishing up this Faves on an early Sunday morning. Summer has wound down. School starts here in a week. Family visits. New babies. Friends back in town. Lots going on. Still…wanted to close the week out with my faves…and you.
1) Pursuing Truth – Deception is a problem of the culture that can become very personal. When something is spoken through public media as if it’s true, or someone we know speaks with confidence and authority, we are tempted to believe it is true…without weighing its validity. This is not always the case…in fact, too often we must sift through motives and spin to get to the meat of the matter.
From the time our children were little, we have tried to teach them how to sort out what is true. In the culture today, celebrities opt out of critical thinking by saying such things as “your truth”.
There is truth. How can it be colored so many individual ways?
I’m very thankful for the opportunity for table talk even today with our adult children. Sitting over dinner discussing faith, politics, and society…along with music, film, babies, and the latest technology.
I’m also grateful for friends who can be worlds apart on some ideologies but are bound together by relationship. They teach me so much. In fact, I have sought out some friendships, in the beginning, for those very differences. These are people whose passion and determination in living their passions. They help me make sure I haven’t pigeon-holed a certain worldview without considering what is winsome about it.
Nothing has changed about my belief in a good God…that deepens as I get older. He will answer for Himself one day, as He chooses. On what may have confused any of us, in our human frailty, about both His justice and mercy. I will also answer one day about my own grasp of that and how it influenced my dealings with others.
I do believe that God has given us a guide for life in the Scriptures. I don’t understand it all, but I would not be so bold as to throw out some parts while I cling to others. Absolutely sure He can protect His own story through the ages…from getting lost in translation.
Anyway, what do you think about pursuing truth? It doesn’t happen without intentionality. We are being blasted with “someone’s truth” most all the time. Growing weary of pursuing truth would not go well for us.
2) Giving Voice to the Voiceless – Two friends and I are doing a study together, along with many others online. It is Arise: a Study on God’s Heart for Justice. Easy to do – very thought-provoking and convicting.Photo Credit: IF Gathering
It’s a six-week look at God’s heart for justice and came at just the right time for me. Some of us are deeply engaged with turning stories of injustice into hope and healing. I am not one of those but so want to be.Photo Credit: IF Gathering
3) Connecting Skill – Benjamin P. Hardy is a writer that I follow. He is an organizational psychologist and writes on motivation and productivity. This past week, his post had an intriguing title: The Most Important Skill for Interacting with People. Definitely worth a read, but I will also tell you what that skill is:
“If you treat every person you meet like they are dealing with a serious challenge, you’ll be right more than half the time. If you entreat people with love, kindness, empathy, and discernment, they will appreciate you so much.
You could change someone’s life today. You could potentially save someone’s life today. You could also indirectly change countless other lives through the ripple effects of making just one person feel heard and seen.
Send the text to a friend.
Make that call to a loved one.
Apologize to a co-worker or employee.
Wrote William Shakespeare, ‘They do not love that do not show their love.'” – Benjamin P. Hardy
4) Biomedical Treatment for Autism – [This is fascinating to me, but I have some idea how hard this could be to read by parents trying to make decisions about what’s right for their child with autism and the rest of their family. So please bear this in mind, while you read.]
During a conversation this week with a young mom who has a child diagnosed with autism (Autism Spectrum Disorder), my concept of food as intervention was rocked. In her determination to rid her child of the ravages of autism, she is following the counsel of a renowned local pediatrician, Dr. Mary Megson. Her approach with autistic children includes intensive testing of biological factors and then applying biomedical measures as appropriate for each child’s findings.
I’m not going into the specifics, but my friend has changed up her child’s diet and has also added a long list of supplements each day. Who would even imagine that giving cod liver oil to a child would have impact on autism? I know her sweet child and the changes I’ve seen just in the last few months are remarkable. The video below captures what another mom did for her son and the difference it made. [Don’t be overwhelmed by all the interventions…every family must decide for themselves what they can believe and manage/afford in the care of their child with autism.]
From my friend’s experience and my wonder at this strange disorder, this type intervention is definitely something to consider…for a season, for the sake of a child. There are just so many diets out there, so I can’t imagine how parents make their decisions. Hopefully the benefits outweigh what can be very isolating and divisive between people who care about each other.
5) An Antique Store Experience – This week I was home visiting my family in Georgia. My sister-in-law is an amazing crafts-person – taking dreary scuffed-up (albeit much loved by someone in the past) old furniture and bringing them to life again. She knows all the best antique shops where others do the same sorts of re-purposing and “up-cycling”.
[Someone took a tv cabinet and made it into a beautiful display piece. Do you see the doors of the cabinet were made into the shelving? And how about an artsy chandelier made from bed springs?!]
[Chenille takes me back to childhood before our comfy modern fabrics…when chenille was the softest bed cover to wrap up in.]
That’s a wrap on this week’s favorite finds. Please favor us with some of yours in the Comments section below. Have a splendid end-of-summer weekend. Be gentle with yourself and with those you meet…you just never know what it will mean.
Unhinged. My choice word to describe how I’ve felt all week culminating in a Friday to which I awoke with my eyes being super swollen. I’m wearing an outfit I’m 99% sure I already wore this week (hey, I blame it on being European for a short season & go ahead and judge me as though you’ve never done the same). I’ve slept horribly all week because of worry and stress waking up around 4.
I decided I was going to redeem Friday, eat a croissant, have good coffee, and read a book. Please note the weird lighting and spilled coffee in the background. Because this is actually my life.
The book I’m reading is about a surgeon who during WW2 lived in China and served the Lord and the people there until his premature death. A friend asked me where and why I find books like this and suggested I read something lighter (sometimes I do). This morning it hit me that I know the answer why.
Gravity.
The gravity of a life lived before the Lord in a selfless, sacrificial way calls into reckoning my frivolity and selfishness. I need gravity because far too often I am unhinged and need to be reminded that who I am in Christ, swollen eyes/outfit/sleepless soul/etc., is enough because it doesn’t depend on me. God takes my unhinged-ness and allows me to cast my burdens on him.
And I’m working on it. Praise God. – Taryn Blocker, with permission
A conference room table is much more winsome than rows of chairs facing the front of the room. At least for me. Chairs facing each other give the impression that all those at the table have a voice. Enlarge that to an organizational level. Especially related to change. When employees understand some sort of change is necessary for the growth of the organization, then having the opportunity to speak into that change has tremendous value.
Not just for embracing the change but for the execution of the best change possible.
A few years ago, I had the opportunity to be on a board of directors of a private international school in another country. Also a parent of students in that school, it was easy and satisfying to engage in the various problems and challenges the board faced for the sake of the school. Initiating change was always a part of that. Early on during my tenure on the board, I saw how difficult it was for the average parent to get the ear of the board. This was grievous to me that I had more influence than most of the parents on decisions affecting all our children’s school situation.
Theologian Chuck Lawless has written an article on executing change. His focus is the church but his succinct 10 thoughts are relevant to any organization. See what you think:
The healthiest organizations are always in a state of change.
All generations can be opposed to change.
People want to know the “why” behind the change.
Their opposition to change isn’t always a personal attack on the leader.
They might oppose change (in the church, on their team or subset of their organization) simply because that’s the only place they have a voice about change.
Some aren’t opposed to the change; they’re opposed to the process.
The best change agents take their time to secure support.
Our assessment of opposition could be overly optimistic.
A vote for change is not a guarantee of support for that change.
Often, any immediate chaos caused by a change settles down after that change is done.
Thinking back on the formation of that parents’ organization, we learned the wisdom of securing feedback early from those most affected by the change. Feedback well before the roll-out of the change. We also gained an understanding of how “knowledge is power”. Parents who had access to the knowledge of looming change as well as an avenue to speak into that change became advocates and influencers for the change.
Who are your critical thinkers? Those folks on your team who think deeply about work and the processes at work that affect personnel. Not all of them are the greatest cheerleaders and definitely not just the isolated inner circle of leadership.
Are we willing to value and seek out the critics, skeptics, naysayers, contrarians? If our ideas are so fragile that we can’t bear the input of these folks, how can we press these ideas on a whole organization? If we only take the input of those consummately agreeable with our ideas, then do we avoid, even lack, the feedback that could launch our ideas toward the most favorable change?
Business writer Oliver Staley gives organizational psychologist Adam Grant‘s take on the positive impact of the disagreeable giver – in regards to change:
Cheerful and helpful workers are beloved by their bosses, and just about everyone else, really. Enthusiastic optimists make for great colleagues, rarely cause problems, and can always be counted on.
But they may not necessarily make the best employees, says Adam Grant, the organizational psychologist and Wharton professor.
The agreeable giver may seem like the ideal employee, but Grant says their sunny disposition can make them averse to conflict and too eager to agree. Disagreeable givers, on the other hand, can be a pain…, but valuable to an organization, Grant says.
They’re more likely to fight for what they believe in, challenge the status quo, and push the organization to make painful but necessary changes, he says. And because they’re stingy with praise, when it’s offered, it generally can be trusted.
Disagreeable givers “can get more joy out of an argument than a friendly conversation” and be tough to work with, Grant says. But for organizations eager to avoid complacency and determined to improve, they also can be invaluable. – Oliver Staley
In Chuck Lawless’ 10 Thoughts, he doesn’t speak outright about disagreeable givers, but they are present and valued. One of Lawless’ readers, Jerry Watts, commented with this insight: “One time, in a culture far-far away, I heard a pastor say, ‘People aren’t afraid of change, they’re afraid of loss.’ – I thought those were good words to remember. After 40+ years, I have discovered that change is okay as LONG AS you don’t mess with me.”
Change does mix loss with gains. When personnel have the opportunity to grieve ahead of time, their problem-solving acumen is sparked to help drive a better change, not just for themselves but for the organization as a whole. Is it messy including more people in the decision-making? Of course…but the process for everyone yields far more meaning and understanding.
Business thought leader and writer Matt Monge is my go-to guy on company culture. The fact that he also struggles personally with depression tenders my heart to what he has to say. He is a straight-talker. Courageous, transparent, and caring. Monge knows toxic work cultures. He is consulted to help fix them, and through his writing he gives generous help to all who struggle to thrive in a culture that makes that a challenge. Take heart, those of you currently in troubled work cultures. Once you have identified what the murkiness is about, you can then act to clear it out…or, if necessary, you can clear out. You have options.
Your culture is in trouble if your CEO is a toxic leader. Matt Monge delineates this further in his article 10 Traits of Ego-driven Leaders. Employees and teams can experience huge shifts in their own thinking and behavior toward each other and customers, just in response to top-down influence. Beware of mission drift also.
Your culture is in trouble if poor managers are allowed to remain poor managers indefinitely. This is sad for both the manager herself and the team under her. When a company is frantic with reacting to the demands of toxic leadership, the simplest processes of feedback, teaming, and development take a backseat. Everyone suffers.
Your culture is in trouble if humanness and vulnerability are absent. In a troubled work culture, trust deteriorates. The bottom line is the driving force. Keeping one’s job and the perks of that job trumps everything else that might have once mattered in a work culture.
Your culture is in trouble if accountability is misunderstood and only selectively applies. Healthy accountability is meant to be a two-way process. Leaders and subordinates are best-served when they have open communication and transparency is high. An employee is much more open to accountability when he sees that his leaders also submit to the accountability of others.
Your culture is in trouble if people aren’t learning much. Opportunities for training and growth are signs of a healthy environment where employees clearly matter to the organization.
Your culture is in trouble if teams and departments have ongoing problems performing their core functions. This is a glaring sign of trouble. When performance is off and morale matches it, a cry for help is being sounded. When personnel just don’t care, something has to be done to turn that around. What that something is and who is capable to doing it can be sorted out by both managers and employees. Punitive action is not the answer.
Your culture is in trouble if executive team morale is low. This speaks to the ripple effect starting from a toxic CEO, through the organization and then back up the chain-of-command. Morale, as we know, has a huge impact on performance. When the executive team is struggling with low morale, reflecting that of the company, then it’s to the point that someone from the outside must come in to help correct course. This takes enormous vulnerability on the part of the executive team.
Having come through a cancer diagnosis, my experience is that it’s better to know what’s going on than to remain in the dark…or that murkiness of knowing something is wrong but you’re not sure what.
Once we identify what the struggle is with our work culture, we can begin to rectify our situation. Some things we may have little control over, but what we can change, we must.Photo Credit: Venture Lab, Pauline James
Business writer Joanna Zambas has given us examples that mirror Matt Monge’s list on company culture (see links below). One of her lists celebrates companies who have made culture a priority.
Southwest Airlines made Zambas’ list. It is my favorite domestic airline. Mainly because of its customer service. However, that customer service is rooted in a work culture that is very pro-employee. Photo Credit: Business2Community
I know that first-hand because of my contact, over many years, with one Southwest employee. Her kindness, demeanor, and consistent care at every touchpoint have demonstrated to me the very heart of this company.
My hope for all of us is that we can work toward a company culture like this one…bottom-to-top if necessary. For you as company leaders, you may not see this or any such piece…but I hope you can be encouraged or re-energized to grow such a culture. The impact will nothing but positive…you know it somewhere in that leader heart of yours.
Happy Friday! Let’s jump right in – here are my favorite finds of this week…
1) Easter Reading – Every year during Lent, I pull out a small pile of books. One, in particular has been a companion of mine for 20 years: British author Adrian Plass‘ book The Unlocking: God’s Escape Plan for Frightened People. Another book found a place in my pile just this past year, yet the author has many years’ influence in my life as well. This one isPreparing for Easter by another British author, C. S. Lewis.
Both of these books are meant to take us through an examination of our lives and the Lord with us, right up to Easter. Below are just two (very different) excerpts from these two books:
“When we see how all our plans shipwreck on the characters of the people we have to deal with, we are ‘in one way’ seeing what it must be like for God…He sees (like you) how all the people in your home or your job are in various degrees awkward or difficult; but when He looks into that home or factory or office He sees one more person of the same king – the one you never do see, I mean, of course, yourself …You also are just that sort of person. You also have a fatal flaw in your character.
All the hopes and plans of others have again and again shipwrecked on your character just as your hopes and plans have shipwrecked on theirs…God’s view [differs] – He loves the people in spite of their faults. he goes on loving. He does not let go. Don’t say, ‘It’s all very well for Him; He hasn’t got to live with them.’ He has. He is inside them as well as outside them. He is with them far more intimately and closely and incessantly that we can ever be. Every vile thought within their minds (and ours), every moment of spite, envy, arrogance, greed, and self-conceit comes right up against His patient and longing love, and grieves His spirit more than it grieves ours.” – C. S. Lewis
“Father, Do I hurt You with my fear? Do I cut You with my cries of desolation? Do You sigh and shake Your head when I cannot understand? Do You long to make it better? Do You seriously consider abandoning Your principles? Do You sleep? Do You lie awake and think of me? Does Your pain roll across creation like thunder? Is it really finished? Daddy, won’t it be good when it is? Amen.” – Adrian Plass
Do you have favorite books for the Easter season? Please share with us in Comments below.
2) Classical Guitar Wonderment – I don’t know how he does it, but every Friday, Nathan Mills of Beyond the Guitar posts a new video. His arrangements and performances amaze us all – not just family but friends, both here and around the world. You know I could go on…but I won’t. Here are his two latest arrangements:
3) Giving Place, Space, & Voice – I just want to salute you people out there who give place to others – at the planning and decision-making tables, who give space to others to come at solutions or strategy from a different worldview or frame of reference, and who give voice to those who might not find their voice otherwise.
You are true leaders and true servants. You are the kind of people we want to follow and make proud of us. You are those who create a family, a workplace, a community and a world where we can all realize our God-ordained purposes. Ambition, territoriality, mistrust, personal preference turn some away from such practices. To those of you who guard this discipline in your lives…this three-fold giving…thank you. Thank God for you.
4) Touches of Whimsy – What a joy it is to be going through your day and then, stop right in your tracks at a glimpse of something beautiful. Or an amusing turn of phrase in a conversation causes you to laugh out loud. The world, as hard as it can be, is also still full of whimsy. Just last night I was at a first birthday party for a wee one who was born three months early and weighed in at just over two pounds. He is every bit a miracle baby. We spent most of the evening just staring at him. Of course, there were doses of adult conversation and lots of shared laughter, but his little chuckles lifted all our hearts…at the wonder of his life.
This week also a friend took me to a belated birthday breakfast. We tried this new restaurant in our neighborhood. SB’s Lakeside Love Shack. It was breakfast all day in the most whimsical little place. Here are just a few pics of what made us keep smiling with delight:
[Sidebar: In case you are my neighbor and you give this restaurant a try on my recommendation, just be advised that it’s not a diner (with diner prices), and it’s small (so crowded depending when you go). The food was delicious and the whimsy was a definite highlight.]
5) Food for Thought – OK, to be honest, I couldn’t decide on #5, so I’m just putting all the “bonus” finds right here.
C. S. Lewis Daily Twitter – “It does not matter how small the sins are provided that their cumulative effect is to edge one away from the light and out into the nothing.” #CSLewis
I am still buoyed by the incredible beauty of ice skater Yuzuru Hanyu’s performances in this year’s Winter Olympics to Notte Stellata – this one as part of the skating gala exhibition of all the medal winners:
That’s it for this week. Love you all. Be safe out there and gentle with yourselves…and each other. Please share below your favorite finds of the week. Thanks for following my blog. You are much appreciated at this house.
Here written is a cautionary tale…one with a happy ending to follow.
Across my professional and personal life, I’ve experienced a great wealth of teams, affinity groups, communities and networks. Real flesh-and-blood people gathered passionately around products or services. People who trusted and enjoyed each other, who used their influence to do good. People who expanded both their influence and ability to do good by holding doors open to others with like vision.
…and I got to be a part of all that. It was an incredible life…and I want it back.
This is not to say that my life is lacking. That’s the rub. Life is amazingly good right where I am…wait for it…but, (such a small word that screams discontent, right?). There is something that has faded, and it can for you as well, if you’re not aware and nurturing it. Don’t let it happen because it’s too valuable.
What I have discovered over the last year is that the wide-reaching, lively connections in my work and personal life have been lost…or, for sure, diminished. This is what I’m determined to correct.
You know that odd experience when you lose a phone conversation (either because of passing through a cell service dead zone or you hit the disconnect button). You or the other person continues talking for a bit not realizing the other person is not listening…has left the conversation (intentionally or not intentionally)…and once re-connected, if you’re able, you have to awkwardly figure out where you left off.
Lost connections are jarring because they interrupt a process of communicating, collaborating or cooperating together on something of value.
Human capital is when you are connected to different individuals who have the capacity and desire to do good together (in creating or innovating – a product or service). Social capital – that of teams, agencies, or other communities working together – is an even larger, richer commodity than individual human capital.
Social capital is the willingness of people to help each other. It often replaces money which people would use to buy the same help. Most ways of measuring social capital have to do with trust – people who trust that favors and help will be available when they need it will favor and help others more. Social capital is a lot like real capital. The more money a person or a society has, the easier it is to do things and the better off people are. – Simple English Wikipedia
Through a variety of circumstances in recent years, I have lost some social capital. Reflecting on this real situation has been very helpful and motivating for me personally.
Jon Acuff, in his book Do Over, talks about the importance of not burning bridges when we leave a job or affiliation. I’m a bridge-builder not burner, but bridges can break down, through neglect or vision change and resource realignment.
At times, the sheer force of too much change can cause connections to be lost. Repeated change can lead to chronic states of transition, and we, in those situations, can find ourselves floundering, not sure really what or whom we call team or community.
There’s the regret and the resolve.
After years of living in many countries and working in various roles, we seem settled here in Virginia, at least for now. Still, in the past few years, we have experienced many changes here in work and community affiliations. Change can be so exhausting. It can either galvanize relationships or cause trust to sag a bit…and tempt us to circle the wagons.
I’m resolved to find my way out of this…even at my “old age” and in my semi-retired status…In other words, I have the opportunity AND the resolve.
Hunt took that title from a commodity in Cory Doctorow‘s sci-fi novel Down and Out in the Magic Kingdom. In Doctorow’s futuristic setting, “whuffie” was the currency and it was gained by being “nice, networked, and/or notable”. A little simplistic, but I do appreciate Hunt’s 5 principles of building social capital (this in the work world, but it can be applied in other situations as well):
Stop talking and start listening.
Become part of the community you serve and figure out who it is you are serving. [It isn’t everyone.]
Be notable and create amazing experiences/remarkable products for your customers.
Embrace the chaos. Don’t overplan. Learn to be agile. Recognize everyday magic.
Find your higher purpose. Social capital only gains in value as you give it away. Figure out how you are going to give back to the community and do it…often. – Tara HuntPhoto Credit: Pixabay
As I keep reflecting on re-building connections, social capital is now a goal. It may look very different these days than before, but what’s most important is getting back in the game.
The challenge itself is designed to take a month, and I’ve been sitting on it a month already. Reading books and articles on the topic and avoiding the first challenge – settling on a written goal of improving my social capital (and sharing it publicly).
Next time I write about social capital, it will be with the challenge ON! Here’s my request: it would be so helpful for me (and others) if you shared your experiences or thoughts in this area (via Comments below or in a private email). Don’t let the phrase social capital put you off. Remember it just means working/networking with groups toward something that benefits others. I’ve known the great value of that and want to figure out how to invest like that again.
Let’s shake up the world…for good…together. Game on!
Who are the influencers in your life? Those people who hold your attention, who cause you to think, who give impetus to change. Who are those thought leaders who challenge you – those whose reach exceeds their grasp?Photo Credit: Inc.
It wasn’t so long ago, in the training division of our company, that our director actually reprimanded new employees about their phone use during a session. It wasn’t so long ago…but it seems so. These days, no matter who is speaking at the front of the room, heads are down in the audience, folks pounding out texts or scrolling for their amusement. How do we fight this mental and relational disconnect?Photo Credit: PC World
What has helped me in recent years is finding people both inside and outside of my organization whose thinking inspires me…and learn from them. We have so many helps in print and electronic form. So much encouragement and possibility…in the words, attitudes, and actions of these business and professional leaders.Photo Credit: Hashmeta
In 2012, I became a Twitter user. It was a boon for me intellectually and a huge assist as I began a very new and challenging job. I began by following people I knew and respected in my field and then chose from whom they followed. Social media can keep you from deep thinking and problem-solving UNLESS you use these networks to broaden your understanding of people and processes. Twitter has done that for me.
[Sidebar: Social media has also been a source of professional encouragement for me. When Patrick Lencioni followed me on Twitter after I wrote about his influence in my professional thinking, it was, as you can imagine, huge for me. Such a small thing…but so significant for a novice writer and workplace thinker.]
Below you will find 22 influencers in my life, in alphabetical order, most of whom I discovered via Twitter. [These are just a few, but as I was going through my Twitter follows, these are the ones I wanted to showcase first.] Give them a look-see and a follow if they scratch your particular itch…professionally. You can find them via their websites also, especially if you’re not interested in subscribing to Twitter. It’s been akin to graduate education for me (but much more practical and timely, given where I am career-wise).
Moe Abdou – Founder of 33 Voices – interviews (podcasts and blog) with a wide array of entrepreneurs, innovators, thought leaders.
Sam Adeyemi – Senior Pastor of Daystar Christian Centre, based in Lagos, Nigeria. International speaker and a positive force in casting vision and leadership development for a new Nigeria…and Africa.
Ron Carucci – Cofounder of Navalent – best-selling writer, consultant, and speaker on executive leadership, change, and strategy. He is one of the good guys…how do I know? He actually follows ME on Twitter and has even read my blog. Sharp and people-smart. I’ve also learned from one of his teammates: Jarrod Shappell.
Brian Dodd – Writes at Brian Dodd on Leadership. Prolific and brilliant maker of bulleted lists. My goal is to make one of his lists one day. Dodd serves pastors but helps all of us with leadership insights from a huge range of sources – athletes and coaches, and a myriad of other cultural icons.
Tom Elliff – Tom is not on Twitter but you will want to hear him speak any chance you can. He also writes at Living In The Word. Author of many books, his latest is The Unwanted Gift focusing on his and his wife’s journey with God through cancer and grief. Tom is a master story-teller, effective encourager, and all-round good guy.
Christopher Gray – Founder of My Scholly. While in high school with no means to go to college, he did the work of applying for every scholarship for which he was a candidate. Tedious, tedious effort that paid off. This deserving young man was awarded 1.3 million dollars in scholarship monies. He was able to both pay for his college education and set up a business to help other young people, as well, find the means to pay for their college education. Amazing story.
Mike Henry Sr. – Founder of Lead Change Group. Writing for global leaders who want to apply Christian principles to their business. Solid practical training/teaching/mentoring no matter your beliefs.
Ryan Holmes – Founder of Hootsuite – a great help to us in juggling our workplace or personal social media needs. Holmes is also an insightful futurist who writes and consults to prepare us for what’s next in the business world. He has written on Generation C and old-school hacks for building a 2017 work culture. Fascinating stuff.
Gerald Leonard PfMP – Writer, consultant and speaker on business processes and work culture. Author of Culture Is The Bass. A business thinker, Leonard is also a bass player and uses music as a platform for teaching on culture. Great teaching (written and video) on his website Principles of Execution.
Ron McIntyre – Principle leadership coach at TLGCoach. Consultant and writer. Great helps on website.
David Mills – Google this guy and you will find a professor, writer, atheist, and actor…none of whom are him. He is a quiet man with strong integrity. A PhD. in chemistry and a couple of decades working overseas. He was leading from the heart years before Crowley’s excellent book came out on the same topic. Mills’ workplace and leadership insights inform much of my thinking. He follows me on Twitter and I follow him…not surprisingly since I’ve been following him for more than 30 years…wherever life takes us.
Matt Monge – Founder of The Mojo Company. He consults and writes on all things business, leadership, and work culture. He has also endured through depression which gives him particular insight into some of the things that make us want to give up. If you work, you want to learn from Matt Monge. Full stop. And HE follows me on Twitter.
Carey Nieuwhof – Pastor, blogger, podcaster. His is one of the few blogs that I welcome to my inbox. He has authored Lasting Impact and Leading Change. He writes to leaders, some of whom are pastors.
It’s the end of the year…anyone who is able is grabbing those vacation days and running with them. Probably few people are reading leadership posts this week, but even on end-of-year time off, I still think about the workplace. Occupational hazard (so to speak).
Thinking about the coming year always sets momentum for change for me. Not just wishful New Year’s resolutions…but actually taking strategic steps toward some change or another. When I came across Ron Carucci‘s post this week on leadership, he got me thinking about what keeps us on our jobs…and what causes us to pull away.
Thinking about work, we gravitate to what challenges us more than what satisfies us. Having interesting work, close colleagues, and a good boss would be a wonderful way to start the new year. If that’s your situation, then you should be off sipping hot cider, head in that new book, or playing games with your grandchildren.
If the challenges of your job are causing you to rethink whether to stay or look for other work, take some time to evaluate what is it that would put you on such a course of action. Having a job at all is no small thing. Go slowly in changing course and know, for sure, why you would make such a change.
There’s a cliché that surfaces in leadership articles (like the ones linked below) which speaks to the reasons why employees quit. It goes something like this: “People don’t leave jobs; they leave managers.”Photo Credit: Pinterest
Bosses have their own struggles – balancing the bottom line with keeping their employees equipped and engaged. It can be complicated to keep the customers, employees, and investors all pleased with their efforts and the product/service provided. Still…it is those in leadership that have the onus of keeping the best employees on the job.
So much has been written about this, because losing good people is hard on everyone in the workplace. Carucci talks about the three types of power that bosses wield: positional, relational, and informational. Using their power, managers can do much to assure fair treatment throughout divisions, to invest personally in individuals and teams, and to keep information pathways open and multi-directional. Read more of Carucci’s advice here…and here.
I’ve had some great bosses across my career – bosses that made me want to stay even when the work had become too hard or too same and colleagues had become too wearisome (or maybe it was me). There were times I stayed because of my relationship with that boss.
One of those bosses was Mary Florence Woody. In my first job after graduate school, she was the director of nursing of an 1100-bed inner-city teaching hospital. I interviewed with her for the oncology clinical specialist job. In my mid-20s, full of youth and confidence with little understanding of how much I didn’t know, I presented myself to this great lady. She was a giant in nursing in those days, and for all of her career actually. She asked me big questions that day and listened deeply, and somehow I got that job. It was a tremendous launch into a profession that was very kind to me.
Ms. Woody gave me some great counsel that day. She told me not to let my youth or inexperience define me. “If you determine to get to know and revere the people and their work, at all levels, then respect and regard will be returned to you.” Over the whole of my seven years working there, in the role of educator and practitioner, I did as she had advised. Mopping up spills, delivering food trays, making beds, troubleshooting equipment, rounding with physicians, nurses, dietitians, and chaplains. In whatever capacity the patients were served, I tried my hand at it. Not always well…but with persistence. That’s how I learned how valuable each person was on the team…and it helped me have perspective on the piece of care I provided as well.Photo Credit: Massey
Mary Woody helped me from that first day. Did we hang out together? Absolutely not. She had enormous responsibilities and time constraints, but she communicated what mattered. Ms. Woody cared about her employees and it was obvious to all of us. She also let us find our own way, but not without applying her position and influence on our behalf.
Was I a “keeper”? Not sure…but I never had to guess whether Ms. Woody had confidence in me. She did…and the strength of that kept me out of the ditch for months into that new role. In fact, opportunities came my way that I could never have imagined. Thanks to Ms. Woody and other colleagues like her, I left that job to teach at Yale University…having so much more to offer than before.
All that to say what? When we look to the future as to whether we stay in a job or leave for another one, we must reckon with what matters most to us. There is no guarantee we won’t find a similar set of circumstances in the next job, so there’s that…
I hope you’ll read the Carucci, Bradberry and Myatt articles below. They all resonate with the same message, just different aspects of it. What can make a difference in keeping quality personnel on the job? Care and control are the critical components – more caring and less controlling. Something we can all consider in the new year…whatever our position…
Hold onto that resignation letter for a bit. What would compel you to stay? When the right next job presents itself, take it…absolutely …but know for sure why you’re leaving this job. Then leave burning as few bridges as possible…like Jon Acuffadvises, “Make sure you leave with one finger raised high: your thumb. As in, ‘Thumbs‑up guys. Thanks for letting me work here. I’m off to a different adventure, but you guys are awesome.'”
If you stay, maybe you can influence others by genuinely caring for them and by letting go of some control yourself. If your boss struggles in these areas, she could learn from you. Who knows?
Happy New Year…done with thinking about work for today… Bring on the apple cider.Photo Credit: Foodie Misadventures
Hello, Friday. We’ve had rain for days here, but it’s forecasted to be gone for the weekend. What are you up to? I’ve culled down my many happy finds of this week to these. Please share what enlarged your life this week (in comments)…and Happy Mother’s Day!
1) A Mama’s Lament – “Slow Down” – “I don’t know of a more uttered or whispered phrase from a mother of any age, about her child of any age, than ‘It’s going by too fast.’ I feel like I spend my life trying to slow time. Trying to celebrate the growth and the milestones of my children, and then secretly day dreaming about building a time machine in my garage, so I can return to rocking my babies at midnight. If you’ve ever looked at your child running across a field, or striding across a graduation stage, or walking down the middle aisle of a church clutching a bouquet, you’ll know why this song is special to me. Please enjoy the video below, remembering the moments we wish we could slow down, and sharing them with those we love most.” – Nichole Nordeman
2) Primary Physicians – Without a lot of detail, I’ve been undergoing a series of medical tests (with their various new doctors attached) for a finding that is either nothing…or not. As frustrating as all this can be (with scheduling and preps and the waiting…the waiting!), I am grateful for specialists who continue to sharpen the focus of whatever this is that’s going on. Mostly, I am grateful for my primary physician who knows me and my history best. He occasionally checks in himself, as different reports come to him during this journey. What a blessing to know he’s putting the pieces of this puzzle together as each specialist adds his bit. Thankful.Photo Credit: UPMC
3) Life in a Refugee Camp– Our friend, Beth, is spending a couple of months in Greece, working in a Syrian refugee camp. She has been a great help there, I’m sure, and has given us a window into the lives of these displaced peoples. It’s hard to imagine living in a tent city, and yet, how wonderful that there is shelter for them in this place in-between. Homeless, and yet, for now, they have a place at least…where the kids play, the parents take English classes, and all the rest of their new normal life unfolds – cooking, cleaning, and preparing for an unknown but hopeful future.Photo Credit: Facebook
4) A Deeper Happiness – You know, if you read this blog, that I love Kara Tippetts. She is with the Lord now. Still, her life and wisdom continue to impact my own. Her husband, Jason, wrote about a lunchtime together as she was nearing the day of leaving.
“The other day Mickey brought a grilled cheese to Kara for lunch. I didn’t have anything, so I just watched her eat. She offered me half of her sandwich. I said, Don’t you want it?
She replied, I do, but I want to share more.Photo Credit: Woman’s World
First of all, yes, I did take half of a sandwich from my dying wife. Second, it occurred to me how Kara’s simple comment stuck with me: I want to share more.
What if I found more satisfaction in sharing than taking, more in giving than consuming?
Jesus says in Matthew 20:28, Even the Son of Man came not to be served but to serve…
How beautiful that even as she fades, Kara’s selflessness reflects God’s character and ministers to our hearts.
He quotes Tim Keller: “Seek to serve one another rather than to be happy, and you will find a new and deeper happiness.”Photo Credit: Mundane Faithfulness
5) Community – Oh community! Sometimes you find it in the workplace or your neighborhood. Sometimes through your church (or other group of like-minded folks). Sometimes community comes through family and friends. We have experienced deep community in many forms over the course of life. I tried to find a definition for community but nothing really seemed adequate. Scott Peck has written about it with the words that resonate (I don’t agree with the whole piece but the defining words ring true) – vulnerable, honest, generous, inclusive, loving, safe. Community is where you know people genuinely care about you, warts and all…where when you’re not present, you’re missed…where help, laughter, understanding, and tears flow freely. Here’s to community – imperfect and human – more together than the individual parts. Hope you have one…otherwise, you are welcome.
Bonus: A New Blog Find on the Workplace – I love to read about workplace culture and who leadership can make a difference. You’ll see that often in my Monday Morning Moment blogs. This week, I discovered an article by Ron Carucci interviewing Mark C. Crowley (wrote about it here). It intrigued me enough to seek out Ron’s website. He is part of the consulting team of Navalent, which focuses on business and leadership transformation. The blog is a huge resource for any of us in the workplace. Great stuff!
Photo Credit: Pixabay, Alexas Fotos
Photo Credit: Twitter, Ron McIntyre, PH McGillicuddy
