Tag Archives: servant

Monday Morning Moment – Servant Leadership – Trending Forward

Photo Credit: Tri Pham, FLickr

The servant-leader is servant first.

It begins with the natural feeling that one wants to serve. Then
conscious choice brings one to aspire to lead. The best test is: do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?Robert K. Greenleaf
“…more likely themselves to become leaders” – Isn’t that how you thought Greenleaf would end that sentence? I read it that way. We don’t naturally think of aspiring to serve – “moving up the ranks” to better position ourselves to serve.
Why write about servant leadership?
So much has been and continues to be written about servant leadership. The terms change and trend a bit differently over time. Of late, relational leadership has gained in popularity. This type of leadership is defined as “as a relational process of people together attempting to accomplish change or make a difference to benefit the common good.”
I love that concept and style of leading, but servant leadership goes even farther. Relational leaders can focus on their particular team or tribe, in a mentoring, collaborative role…for the good of those leaders and the organization and client base. Servant leaders aspire to a wide reach. Not just leader to leader, but to permeate the whole of the organization with an ethic that everyone, at every level, matters. This is a huge aspiration but the gains are huge as well.

Marcel Schwantes, founder of Leadership from the Core, has written a piece on the 10 Leadership Habits Found in the World’s Best Leaders. These ten habits are derived by Larry Spears from the Robert Greenleaf‘s pioneer work in servant leadership. Read the article for Schwantes full commentary, but the 10 habits follow:

  • Listening
  • Empathy
  • Healing
  • Awareness
  • Persuasion
  • Conceptualization
  • Foresight
  • Stewardship
  • Commitment to the Growth of People
  • Building Community

Another list of qualities to consider is posted by business leader Skip Prichard‘s 9 Qualities of the Servant Leader. Both Prichard’s list below and Schwantes’ list above are excellent markers for your own leadership:

  • Values diverse opinions
  • Cultivates a culture of trust
  • Develops other leaders
  • Helps people with life issues
  • Encourages
  • Sells instead of tells
  • Thinks you, not me
  • Thinks long-term
  • Acts with humility

Finish the whole of his article here (and don’t miss the comments – fascinating).

Photo Credit: Virginia Guard Public Affairs, Flickr

Marcel Schwantes has also written 10 Compelling Reasons Servant Leadership May Be the Best, Says Science. In this piece Schwantes tackles the misconceptions about servant leadership as well as the many reasons why it’s the best form of leadership. I personally love this article because the evidence of the kind of company that prospers under servant leadership is undeniable. We know these organizations by their service – like Chick-Fil-A, Southwest Airlines, Home Depot, Ritz Carlton, FedEx, UPS, U.S. Marine Corps, and many others. Very persuasive.

Finally, I’d like to share General Stanley McChrystal‘s view of leading “like gardeners”. My husband is a gardener. Even after a long, tiring day at his regular job, he puts in the time necessary to tend the plants he’s growing. Bent over, on his knees sometimes, doing the work of nurturing them to reach their maximum fruitfulness.

“Regular visits by good gardeners are not pro forma gestures of concern—they leave the crop stronger. So it is with leaders.”

Employees and customers know the experience (or lack thereof) of the leader who truly attends to their needs. No drive-by visits here. No sprinkling of some corporate fairy-dust just by the sheer presence of the leader in the room, or the building, or on podcast/commercial.

McChrystal warns against the leader who becomes too important to personally serve his personnel or customers.

“I would tell my staff about the “dinosaur’s tail”: As a leader grows more senior, his bulk and tail become huge, but like the brontosaurus, his brain remains modestly small. When plans are changed and the huge beast turns, its tail often thoughtlessly knocks over people and things. That the destruction was unintentional doesn’t make it any better.”

Always in thinking of leadership, we are tempted to look to our own leaders…to measure them by the scale of excellence (seen above). The servant leader is servant first. Don’t get muddled up by checking off what your leader is not. Serve that leader, as you serve other personnel and customers. Serve. Serve by leading. Lead by serving.
“Servant-leadership is more than a concept, it is a fact. Any great leader, by which I also mean an ethical leader of any group, will see herself or himself as a servant of that group and will act accordingly.”
[Please don’t miss the links below…especially those not mentioned in this blog. Also please share examples (in Comments section below) of servant leadership you have experienced…or your own personal journey in becoming a servant leader.]
Journey strong. Serve long.

YouTube Video – Servant Leadership – Leadership From the Core – Marcel Schwantes

10 Compelling Reasons Servant Leadership May Be the Best, Says Science – Marcel Schwantes

9 Qualities of the Servant Leader – Skip Prichard

The Understanding and Practice of Servant-Leadership – Larry C. Spears

General Stanley McChrystal: We Should All Lead Like Gardeners

Glassdoor’s 2017 Best Places to Work Rankings: The Importance of Common Purpose – Barry Sanders

Monday Morning Moment – True Humility in Leadership – So Not Cliché – Deb Mills

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – With Matt Monge – Deb Mills

Larry C. Spears and Robert K. Greenleaf

The World’s 10 Top CEOs (They Lead in a Totally Unique Way) – Marcel Schwantes

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service – Deb Mills

Monday Morning Moment – 3 Quick Reads on Leadership – to Help You Stay the Course, Not Be a Jerk, While Being Innovative – Deb Mills

Happily Ever After – What Makes Relationships Work – Poster – Frank Sonnenberg

Worship Wednesday – Finishing Strong – On the Anniversary of My Mom’s Glorious Homegoing

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We have this treasure in earthen vessels, that the excellence of the power may be of God and not of us. We are hard-pressed on every side, yet not crushed; we are perplexed, but not in despair;  persecuted, but not forsaken; struck down, but not destroyed – always carrying about in the body the dying of the Lord Jesus, that the life of Jesus also may be manifested in our body. 2 Corinthians 4:7-10

My Mom was a young 72 when she was diagnosed with cancer. We were overseas at the time, and I wanted so to be home with her. She was diagnosed with non-Hodgkin’s lymphoma – supposedly “the best kind of cancer you can have”. Highly treatable. Long remissions. Often cured. Mom would die after 3 years of intensive, and sometimes experimental, chemotherapy. She never caught a break. Yet, she didn’t look at it that way.

Her journey with God in those days was other-worldly. The Mom I knew loved to serve people, and cancer would not stop that. She had grown up poor and with a dad who could be mean when he drank. She dreamed of college but it was never meant to be. Instead she became a student of life, and she never tired of that. She was a beautiful blend of Mary and Martha – wholly satisfied whether “sitting at the feet of Jesus” or serving the needs of those around her. I love that she was my Mom.

She taught me how to live…and she taught me how to die. We were home in the States when Mom’s cancer finished its course in her. She never spent a night in the hospital throughout those three years.  She stubbornly guarded her time at home and had the will and the support (of my Dad, family and friends) to endure from home…and there was God, holding her tight against the storm.

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Mom never prayed for healing, but we did. Mom prayed that this cancer, the illness and all that was part of it (including a devastating Shingles-related neuralgia), would bring glory to God. Her prayer was answered, and ours, ultimately, in Heaven.

Her dying took three days. If you had known my Mom, you knew a person that was all about life – helping and encouraging others, pointing them to God, determined, in faith, to make sense of what seemed utter nonsense. She continued to be about that until she went into a coma the last day. While she was awake that final weekend, I asked her (over and again) how she was. One time, I remember, she nodded a bit, and whispered, “I’m O.K.” It was her face that spoke volumes. Forehead lifted, blue eyes bright, an almost sunny expression. That “I’m O.K.” was accompanied by an almost delighted look of marvel…of wonder. Like, “Wow! I really am O.K.!” God was meeting her at the point of her greatest need.

Mom and I have always had amazing talks about the deep things of God and life. She told me one time that she envied us our certainty of His call to a life overseas. “I don’t think I’ve ever heard God speak so clearly to me,” she lamented. In the last days of her life, it came to me to ask her if she heard God speak to her lately. She answered right away, with that same look of wonder, “All the time!” If cancer had to be the instrument of such grace, then it became a gift to her.

Mom entered Eternity during the reading of 2 Corinthians 4:7-10 (see above). Her young pastor and his wife came unexpectedly that evening, rushing in, wide-eyed, as if on a mission. We brought them back to her room, and they sat with us, around her bed. She had been unresponsive all day. Her pastor opened his Bible and began reading. Mom had this sweet habit of knitting her forehead and shaking her head, in response to something that touched her heart. As he read, after being quiet and still all day, she knit her forehead and breathed her last. We all felt transfigured in that moment.

Today marks 13 years since Mom went to be with the Lord, and I miss her today and every day. She was so spent when she left us, yet gloriously whole at the same time. A bit of prose from Henry Van Dyke always comes to mind in thinking of her Homegoing.

Gone From My Sight by Henry Van DykeBlog - Mom's Homegoing

Photo Credit: Curt Ellis

I am standing upon the seashore. A ship, at my side, spreads her white sails to the moving breeze and starts for the blue ocean. She is an object of beauty and strength. I stand and watch her until, at length, she hangs like a speck of white cloud just where the sea and sky come to mingle with each other.

Then, someone at my side says, “There, she is gone.”

Gone where?

Gone from my sight. That is all. She is just as large in mast,
hull and spar as she was when she left my side.
And, she is just as able to bear her load of living freight to her destined port.

Her diminished size is in me — not in her.

And, just at the moment when someone says, “There, she is gone,”
there are other eyes watching her coming, and other voices
ready to take up the glad shout, “Here she comes!”

Mom taught us how to live…and she taught us how to die. She “fought the good fight…finished the race…and kept the faith.” (2 Timothy 4:7). For us, there is still a race to be run.

Thanks, Mom, for showing us how it’s done. See you at the Finish Line.

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When it’s all been said and done
There is just one thing that matters:
Did I do my best to live for truth, did I live my life for You?
When it’s all been said and done
All my treasures will mean nothing
Only what I’ve done for love’s reward
Will stand the test of time.

Lord, Your mercy is so great
That You look beyond our weakness
And find purest gold in miry clay
Making sinners into saints

I will always sing Your praise
Here on earth and ever after
For You’ve shown me Heaven’s my true home
When it’s all been said and done
You’re my life when life is gone.

Lord I’ll live my life for You.

Lyrics & Music by Jim Cowan © 1999 Integrity’s Hosanna! Music

Mom pictures for website 003Mom’s Irises

YouTube Video – When It’s All Been Said and Done

Memory of Mildred Byrd McAdams

Her Children Arise and Call Her Blessed – Charles Spurgeon’s reflections on a Godly mother