Tag Archives: smartphones

Monday Morning Moment – Ignoring in the Workplace and the Powerful Practice of Noticing

Blog - being Ignored at Work - dailymailPhoto Credit: Daily Mail

[Adapted from the Archives]

It just happens over time…the ignoring of people around us. Think about this morning, coming into work. Retrace your steps, and think of the people you passed within speaking range…but you didn’t…speak, that is. In another season of life, I might have slowed down to walk with someone a ways behind me, or even run a bit to catch up with someone ahead. Just to use that time to connect a bit. We race into our work stations, heads down, as if the most common courtesy of greeting and inquiring into another person’s life just takes too much time away from the “important”. We sit down in meetings before they start and get lost in our thoughts, or our laptops, or our phones. We just ignore those around us…

Time itself seems to become more important than people. We circle up with our team, or go one-on-one with our boss or a consultant… when including a colleague, intern, or member of another team could have added greater value to that conversation. Are we more in a work culture today of tight circles when larger collaborative ones might prove more profitable? Do we just ignore those working around us who, by our actions, seem of little consequence to our workday? It’s not intentional maybe…but it becomes habit and then part of our character…communicating that people don’t matter.Blog - People Matter - greatplacetowork

Photo Credit: Great Place to Work

Throughout my professional life, I have tried to be tuned into those around me, whether they currently are in my work group or not. My nature is to notice and my desire is to acknowledge. In various work situations, it’s been from a place of influence rather than from a position of authority. Any task or responsibility entrusted to me had to be accomplished through winning the confidence and cooperation of those around me. No authority to just delegate or task others with work. Gifted colleagues have always been willing to work on projects with me. People recognize when they are truly valued, and they engage more solidly when they are genuinely respected/regarded. We can build capacity for noticing people.

Ignoring those in our workplace over time has consequences. Just like that adage “Hurt people hurt people”, I think “Ignored people ignore people”. It’s a contagious work culture practice which has been widely researched. Productivity, employee engagement, longevity, and work relationships within teams and across the organization can all be negatively affected by just the casual neglect or lack of regard for colleagues.

Sidebar: As I was reading and thinking about this issue, the chorus of a strange little song kept coming into my head. The Broadway musical, “Chicago“, has a woeful character who laments about his smallness in life, as if people look right through him. The song is “Mr. Cellophane”.

O.K….back to workplace culture. What would happen if we determined to be noticers and acknowledgers at work? This is not a soft practice…it’s brilliant really. Taking little time, we can, each one of us, actually humanize and elevate the workplace experience for everyone we encounter through the course of the day. This is not an exercise of rewarding a job well-done but of noting the person behind the job…as valuable. Period. Full-stop.

Listen Closely words on a ripped newspaper headline and other news alerts like take notice, vital info, importance of being a good listener and pay attentionPhoto Credit: Chip Scholz

I’ve known some great champions in this through my professional life, and I aspire to be like them. Real servant leaders. We may not think of ourselves as leaders, but we can all lead out in serving, noticing, and acknowledging those around us. Skip Prichard writes about servant leadership and lists 9 qualities of these “noticers”.

9 Qualities of the Servant Leader

1: Values diverse opinions

2: Cultivates a culture of trust

3: Develops other leaders

4: Helps people with life issues

5: Encourages

6: Sells instead of tells

7: Thinks you, not me

8: Thinks long-term

9: Acts with humility

Consider this challenge as I make it for myself to genuinely and honestly take note of people, moving through our workday. This is not about being only polite, but being “in the moment” with those around us. It may start with a greeting, and then an inquiry, and before we know it, true caring could follow. Translated into workplace language, that is employee engagement where ideas are exchanged toward better solutions for everyone.

I can’t close this topic without a shout-out to any one of you who’s having that experience of being ignored. You know, of course, that it doesn’t change anything of who you are…but it can harden your heart toward colleagues and dull your thinking in your job. I appreciate Jon Acuff’s piece on being ignored, a piece about Heisman Trophy winner and NFL quarterback Marcus Mariota:

“Throw the passes when no one is watching. Write the pages no one sees. Work through the business plans people don’t believe in yet. Hustle long before the spotlight finds you. You don’t need the whole world on your side to create something that changes the world.”

Postscript: I follow Vala Afshar on Twitter. He is the “Chief Digital Evangelist” for Salesforce and author of The Pursuit of Social Business Excellence. He posted the picture below, with the Tweet “This is how people ignored each other before smartphones”.Blog - Ignoring people without cell phones - Vala Afshar - twitter feedPhoto Credit: Twitter

It made me chuckle because we blame technology for so many of our relational woes when focus and attending to each other is an age-old issue. People matter. Our colleagues matter. Take notice.

The Noticer – Sometimes All A Person Needs Is A Little Perspective – Andy Andrews

Power, Authority, and Influence – Samer Ayyash – Slideshare

How to Practice the Art of Acknowledgement – Darcy Eikenberg

1 Surprising Lesson About Dream Chasing from a Heisman Trophy Winner – Jon Acuff

The Powerful Impact of Acknowledging Good Work – Laura Garnett

Being Ignored Is Worse Than being Bullied – Victoria Woollaston

Business Decision-making The Rule of WYSINATI – What You See Is Not All There Is – Chip Scholz

9 Qualities of the Servant Leader – Skip Prichard

The Power of Noticing: What the Best Leaders See – Max Bazerman – Bazerman focuses on taking in information in order to make better decisions rather than the simple act of noticing people (which can also empower decision-making and business process, communicating that people matter).

Kids on Drugs….I Mean, Screens

Photo Credit: Flickr

I have a confession to make.

There’s a precious little girl in my life who calls me “Ga” (because she can’t yet say “Gram”). Not even 20 months old, she has learned well how to use her tiny index finger to point for us to take her wherever in the house or yard she wants to go. She demonstrates her mastery of body parts by pointing that finger to her eye, nose, mouth, etc. when we call out the word. Just recently, she holds up that singular wee finger when identifying the number “win”.

My heart melts.

Unfortunately, I am a culprit contributing to the delinquency of a minor…no, no. Not that…but I have contributed to her developing that index finger further in playing with my smart phone. She knows how to scroll through pictures and she knows how to tap the “play” icon to start up videos.

Is that so horrible? What’s the harm?

[Here’s the disclaimer. There is no judgment here whatsoever for the sleep-deprived moms out there who hand their preschooler their smart phone or tablet while nursing or dressing the baby…or trying to get dinner prepared…or (fill in the blank). I remember the years of small ones myself, so many years ago. In fact, the TV as babysitter was my go-to device to get stuff done or maintain my own supposed sanity. Not just for the little ones but for myself, just to watch something for my own relaxation. Of course, they were watching with me…so I had to consider the possible impact of that then, as I’m writing about screens now.]Photo Credit: Pexels

My confession comes from a place of discovery. The problem is not that this toddler likes looking at pictures of her family on my phone. That has to be a morally neutral (even positive) thing. Also not a problem is her fondness for her Uncle Nae’s music videos. She has her favorites and daily asks to see those (Dayman and Have Yourself a Merry Little Christmas)…among others…several others.

The problem is when she doesn’t get her way. When Mommy intervenes or when Gram comes to her senses about the amount of screen time she’s facilitating. Then this funny, sweet, curious little girl flings her head back, attempts a body-slam, and emits a piercing angry cry against those who would keep her from her screen(s).

Morally neutral or even positive goes out the window at that point. Given her reaction, when does something soothing and enriching like family photos and videos cross a line…out there in a few kiddie years…to a screen or internet addiction?

I don’t think I’m over-reaching here. There is balance absolutely, but if we don’t even consider the risk, we won’t take steps to keep screen use healthy for our children/grandchildren. I’m dealing with this in my own head right now…and in my habits.

Many parents intuitively understand that ubiquitous glowing screens are having a negative effect on kids. We see the aggressive temper tantrums when the devices are taken away and the wandering attention spans when children are not perpetually stimulated by their hyper-arousing devices. Worse, we see children who become bored, apathetic, uninteresting and uninterested when not plugged in.

But it’s even worse than we think.

We now know that those iPads, smartphones and Xboxes are a form of digital drug. Recent brain imaging research is showing that they affect the brain’s frontal cortex — which controls executive functioning, including impulse control — in exactly the same way that cocaine does. Technology is so hyper-arousing that it raises dopamine levels — the feel-good neurotransmitter most involved in the addiction dynamic — as much as sex. – Dr. Nicholas Kardaras

I was reminded of when our boys were middle schoolers. A friend of theirs came over to spend the night. They played video games for hours. When we finally told the boys to take a break, the friend actually became more and more anxious, even to the point of not being able to get his breath. We had to take him home.

Now all toddlers are not going to end up heroin…I mean, tech junkies. Again, there is a balance in how we determine what’s a healthy use of electronic devices and where limits need to be set.

It’s just something to think about. My confession here relates to the personal struggle I have with internet dependence. I was a late adopter of smart phones (my first being in 2013). At the time, my job was a communications strategist for a new work team. Managing a blog, Twitter and Facebook pages, and other office communications kept me online most of the time. Online and distracted by it. Still a struggle for me to have balance in this area.

I don’t want to have that sort of influence on this darling granddaughter, our tinier grandson, or others who will come after.

Before smartphones and Wi-Fi, I was a people-watcher and a people-engager. I read books more. Had people over all the time. Now, don’t get me wrong…those things still happen…but screens are a huge distraction for me. I would love to be one of the nurturers for our grandchildren of a different sort of life… Screen time is going to happen every day, sure…but not to the point where they don’t prefer talking face-to-face with people nor be a part of great adventures or discover the world (in real life).Photo Credit: Flickr

How are you handling your own electronic version of life? Please share in the Comments section. You will find helpful links below – articles and books. All the articles are practical and empowering. [I have not yet read the books; they are recommended by the authors of some of the articles below.]

As for our little one’s love of her uncle’s videos? She will still be watching them, just not over and over and over. Fortunately she can also enjoy the music (without benefit of the screens) because we are Patreon patrons of her uncle with his MP3s as perks). Those music files were a great help recently to this tiny girl enduring a long roadtrip. Listening to her favorites, she finally fell asleep.

Peace.

Monday Morning Moment – Ignoring in the Workplace and the Powerful Practice of Noticing

Blog - being Ignored at Work - dailymailPhoto Credit: Daily Mail

It just happens over time…the ignoring of people around us. Think about this morning, coming into work. Retrace your steps, and think of the people you passed within speaking range…but you didn’t…speak, that is. In another season of life, I might have slowed down to walk with someone a ways behind me, or even run a bit to catch up with someone ahead. Just to use that time to connect a bit. We race into our work stations, heads down, as if the most common courtesy of greeting and inquiring into another person’s life just take too much time away from the “important”. We sit down in meetings before they start and get lost in our thoughts, or our laptops, or our phones. We just ignore those around us…

Time itself seems to become more important than people. We circle up with our team, or go one-on-one with our boss or a consultant… when including a colleague, intern, or member of another team could have added greater value to that conversation. Are we more in a work culture today of tight circles when larger collaborative ones might prove more profitable? Do we just ignore those working around us who, by our actions, seem of little consequence to our workday? It’s not intentional maybe…but it becomes habit and then part of our character…communicating that people don’t matter.

Blog - People Matter - greatplacetowork

Photo Credit: Great Place to Work

Throughout my professional life, I have tried to be tuned into those around me, whether they currently are in my work group or not. My nature is to notice and my desire is to acknowledge. In various work situations, it’s been from a place of influence rather than from a position of authority. Any task or responsibility entrusted to me had to be accomplished through winning the confidence and cooperation of those around me. No authority to just delegate or task others with work. , gifted colleagues have always been willing to work on projects with me. People recognize when they are truly valued, and they engage more solidly when they are genuinely respected/regarded. We can build capacity for noticing people.

Ignoring those in our workplace over time has consequences. Just like that adage “Hurt people hurt people”, I think “Ignored people ignore people”. It’s a contagious work culture practice which has been widely researched. Productivity, employee engagement, longevity, and work relationships within teams and across the organization can all be negatively affected by just the casual neglect or lack of regard for colleagues.

Sidebar: As I was reading and thinking about this issue, the chorus of a strange little song kept coming into my head. The Broadway musical, “Chicago“, has a woeful character who laments about his smallness in life, as if people look right through him. The song is “Mr. Cellophane”.

O.K….back to workplace culture. What would happen if we determined to be noticers and acknowledgers at work? This is not a soft practice…it’s brilliant really. Taking little time, we can, each one of us, actually humanize and elevate the workplace experience for everyone we encounter through the course of the day. This is not an exercise of rewarding a job well-done but of noting the person behind the job…as valuable. Period. Full-stop.

Listen Closely words on a ripped newspaper headline and other news alerts like take notice, vital info, importance of being a good listener and pay attentionPhoto Credit: Chip Scholz

I’ve known some great champions in this through my professional life, and I aspire to be like them. Real servant leaders. We may not think of ourselves as leaders, but we can all lead out in serving, noticing, and acknowledging those around us. Skip Prichard writes about servant leadership and lists 9 qualities of these “noticers”.

9 Qualities of the Servant Leader

1: Values diverse opinions

2: Cultivates a culture of trust

3: Develops other leaders

4: Helps people with life issues

5: Encourages

6: Sells instead of tells

7: Thinks you, not me

8: Thinks long-term

9: Acts with humility

Consider this challenge as I make it for myself to genuinely and honestly take note of people, moving through our workday. This is not about being only polite, but being “in the moment” with those around us. It may start with a greeting, and then an inquiry, and before we know it, it’s possible true caring could follow. Translated into workplace language, that is employee engagement where ideas are exchanged toward better solutions for everyone.

I can’t close this topic without a shout-out to any one of you who’s having that experience of being ignored. You know, of course, that it doesn’t change anything of who you are…but it can harden your heart toward colleagues and dull your thinking in your job. I appreciate Jon Acuff’s piece on being ignored, a piece about Heisman Trophy winner and NFL quarterback Marcus Mariota:

“Throw the passes when no one is watching. Write the pages no one sees. Work through the business plans people don’t believe in yet. Hustle long before the spotlight finds you. You don’t need the whole world on your side to create something that changes the world.”

Postscript: I follow Vala Afshar on Twitter. He is the “Chief Digital Evangelist” for Salesforce and author of The Pursuit of Social Business Excellence. He posted the picture below, with the Tweet “This is how people ignored each other before smartphones”.Blog - Ignoring people without cell phones - Vala Afshar - twitter feedPhoto Credit: Twitter

It made me chuckle because we blame technology for so many of our relational woes when focus and attending to each other is an age-old issue. People matter. Our colleagues matter. Take notice.

The Noticer – Sometimes All A Person Needs Is A Little Perspective – Andy Andrews

Power, Authority, and Influence – Samer Ayyash – Slideshare

How to Practice the Art of Acknowledgement – Darcy Eikenberg

1 Surprising Lesson About Dream Chasing from a Heisman Trophy Winner – Jon Acuff

The Powerful Impact of Acknowledging Good Work – Laura Garnett

Being Ignored Is Worse Than being Bullied – Victoria Woollaston

Business Decision-making The Rule of WYSINATI – What You See Is Not All There Is – Chip Scholz

9 Qualities of the Servant Leader – Skip Prichard

The Power of Noticing: What the Best Leaders See – Max Bazerman – Bazerman focuses on taking in information in order to make better decisions rather than the simple act of noticing people (which can also empower decision-making and business process, communicating that people matter).