Happy Friday! Here are my five favorites from this week…like you, I also have ongoing favorites (like time with my granddaughter, and the rest of the family, and deep talks with friends, and moments of revelation and inspiration – some hard and some gentle) that don’t get shared always…not sure why I wanted to share that even…but here are these! Have a safe and soaring day…and weekend.
1) Customer Service – Taking care of our customers and clients is important. Horst Schulze, renowned hotel executive and speaker, defines customer service as a three-part process: delivering an excellent product (without defect), in a timely manner, with genuine caring. I was facilitating a meeting recently, and one of the participants raved about our restrooms. He says to commend our housekeeping staff, because that level of service takes genuine pride and caring. He also asked me if I had ever heard of these super-gas stations in Texas named Buc-ee’s. Apparently they are amazing. When you travel a lot by car there is pretty much nothing as winsome as a nice restroom. My story on customer service this week relates to the outpatient registration and imaging department at Henrico Doctors’ Hospital.
You know those occasions when you go in to register for service and you hardly see the person’s eyes (either fixed on a computer screen or at paperwork or just walking ahead of you or working the equipment attached to you). My experience this week with these personnel and volunteers was very different. Warm, engaging, refreshingly funny, full of life, making me comfortable, working quickly, and then getting me back out the same door I came in (much appreciated after going down a myriad of hallways)…consummate customer service complete with a snack. 🙂
2) Documentary – Bono and Eugene Peterson – The Psalms – This week, a 20-minute film debuted highlighting the friendship of Bono (of the band U2) and Eugene Peterson (Bible scholar and author). Their relationship centers on how The Psalms have impacted both their lives. I got to see a prescreening of the film and reviewed the it here and posted my takeaways from the Q & A with the filmmaker Nathan Clarke. The film is honest, loving, and thought-provoking. Watch it below or here.
Photo Credit: atU2Blog
4) Taking Your Kids to Hard Places – We don’t usually think of intentionally working hard experiences into our kids’ lives, but think about it. Our children haven’t been to really hard places in the world but they have had to wrestle with how to respond to beggars in North Africa…and here. Our boys have tended to a very ill grandfather. They haven’t been to many funerals, or visited many hospital rooms, or served in a shelter or soup kitchen. I would have done more of that with them, now that I see things differently. Jamie Dew writes about this in 6 Reasons to Take Your Kids to Hard Places. He observes that, “Seeing poverty and brokenness has the ability to transform the most selfish child into a selfless child. Letting them see the broken world creates the same burdens in their hearts [as it does in ours] and gives them a true sense of dependence on God.” Any stories you have about this? Please comment below.Photo Credit: The Star
5) Nurturing Moms (Not Judging Them) – Moms of all ages and stages have challenging lives – whether they work both inside and outside the home or more inside the home. I was in both camps of moms at various times during our children’s growing up years. Some moms aren’t able to financially do without a job, and others dearly love their work, and the moms who work hard to stay home all have two things in common: 1) they all have children and the responsibilities that go with those darlings, and 2) they need our nurturing, not our judging. Jen Wilkin wote a provocative article on both stay-at-home-moms (SAHMs) and working-outside-the-home-moms (WOHMs). It’s worth your time (women AND men). [Dads, you, too, benefit from nurturing as well.] I’m always glad for the opportunity to see something differently than I might otherwise – it helps me to love better. This was one of those reads.
Photo Credit: LarksNotesThis
Bonus: Nathan Mills @beyondtheguitar posted a new arrangement of one of the Zelda melodies on YouTube. A friend of mine who works with PTSD survivors in Japan commended the soothing nature of his Zelda arrangements. Enjoy.