Category Archives: Work Culture

Monday Morning Moment – the Not So Subtle Punishment of Silence

Photo Credit: Socrates, Status Mind

The silent treatment. Seems so juvenile, in a way, and yet it is used as a punishment in relationships, both personal and professional. We may be the ones doing it without even thinking that’s what it is. Here we go.

In the earliest years of our marriage, Dave and I would sometimes have a fight about something. At times, the conflict didn’t end well for me, anyway. Then, without really a goal to be vindictive or mean, I would just have nothing to say to him…for as many as three days. Oh, we would cover the normal conversation of life – schedules, kids, etc., but from my side, all matters of the heart were wrapped in silence. Punishing him with that silence. I don’t think he always noticed, but inside my own heart and head, it was brutal.

Fortunately for us both, I grew out of that. Now after a disagreement, it may take me a few minutes to shake off my frustration…but not days. Silent treatment in our marriage is over.

In a recent blog by Jan Riley (a dear friend of mine), she talked about the use of silence to “break a person down”. She writes below:

In his book Ostracism: The Power of Silence, psychologist Kipling Williams writes: “William James [father of American psychology] suggested that to be ‘cut dead’ and to go ‘unnoticed’ by others would be worse than the ‘most fiendish punishment.’ The silent treatment may well be the most frequently used method of cutting people dead.”

In his piece Ostracism, Dr. Williams introduced the topic with a further quote by Dr. James: “If no one turned round when we entered, answered when we spoke, or minded what we did, but if every person we met “cut us dead,” and acted as if we were non-existing things, a kind of rage and impotent despair would ere long well up in us, from which the cruelest bodily tortures would be a relief; for these would make us feel that, however bad might be our plight, we had not sunk to such a depth as to be unworthy of attention at all.( James 1890/1950, pp. 293–94)

Ostracism – Kipling D. Williams – pdf

Psychologist Karen Young talks about silent treatment as

Photo Credit: Jaeda DeWalt

Silence is a very disorienting experience because you usually can’t discern what it means.  It can put you off balance.

Anyone who has ever experienced ostracism knows what it feels like and how debilitating it can be, even for a mature thinker.

Silent treatment can be intentional and manipulative, however it can also become a habit of “communication” – neglectful communication. Excluding someone from a conversation (at work or other association), not making eye contact, not speaking in casual encounters, not answering emails/texts, leaving a group member off a group email, not acknowledging someone’s input…and so it goes.

[Of course, all the above can happen innocently for the overloaded person, without intention. The dilemma is when we, over time, just let it keep happening because we can’t figure out how to fix it..or just aren’t inclined…to fix it.]

The curious thing about silent treatment, if you confront the person you sense is doing it, that person can always deny it…whereupon you feel like you’ve read the situation wrongly, you overreacted, etc. It is like a double punch.

So what does one do in regards to silent treatment? What are the counter-measures? I would love for you to share yours in the Comments because I am still sorting out what can affect change.

In a personal relationship, in a non-conflictive moment, you may talk together about what silence conveys. It may be that neither of you have an understanding of what’s going on with the other…because of the silence. Face-to-face communication most always helps with understanding each other better.

In a work situation, or other organizational affiliation that demands working together, systems can be put in place that facilitates engagement… team meetings, weekly email updates, some sort of regular internal communication process. Like with bullying prevention, a core value that speaks to the essential of regular, empowering communication can have impact.

A work or family culture that just accepts silence as a way of coping with stress or frustration can affect everyone in that culture. Identify the issues and do what you can to move them toward health.

One-on-one, there still may be little we can do to counter or improve a situation with such a someone – one who has made silence a pattern to control their encounters with others. We can definitely mark the experience, and check the pain. Then if there seems no way to improve the relationship, the best thing we can do is put our own boundaries around the experience…but not necessarily the person.

Photo Credit: Pikord, Michael Davis Lowery

[The above graphic was a chuckle, not a true work-around.]

We don’t want to respond to passive-aggressive behavior with the same sort of behavior. We may, however, have to acknowledge that for some people, it’s a deeply ingrained habit that could even have become unconscious.

When our daughter was 3 years old, she went through a season of not speaking to people. She would bury her face in my leg, or just turn her face/body away from the person. Then I tried to “excuse” her behavior with “she’s become shy lately.” The same friend above, Jan, who was also a parenting mentor for me, said outright: “That’s not being shy; that’s being rude.” Some of you may be put off by that, but I appreciated her being straight with me. From that day on, this mama worked with that 3-year-old on what ignoring and not speaking communicated and on how to be courteous and respectful. Now the lovely woman she has become is working on the same lessons with her little one.

Whatever your take is on this, hopefully you won’t default to perpetrating the silent treatment as your own pattern of controlling situations. Don’t do it yourself. Don’t be that person.

It helps me to realize that friends, family, and coworkers who use silent treatment didn’t get there overnight. There could have been an event, an altercation, a painful experience of their own that set them up for emotionally withdrawing and using silence as coping or as punishment. For some, like in our early years of marriage, silent treatment may be very situational. For others, it is borne out of habit – a habit of feeling no compulsion toward connecting with people they don’t value or whom they feel don’t value them. It is what it is.

In this day of social media and over-sharing, to put yourself out there and then be met with silence is a strange and sometimes painful experience. Fortunately, even that does not define us. Right? Right.

The Surprising Truth About the Silent Treatment – Karen Young

When We Use Silence As Punishment

The Silent Treatment: a Deadly Killer of Friendships – Noelle Rhodes

Monday Morning Moment – What Stirs Motivation, Initiative, and Innovation – What Kills It

Photo Credit: Flickr

We all have the capability of motivating those around us…or demotivating them. We can stir initiative or slow it down. We can grease the tracks for innovation or derail it.

How are motivation, initiative, and innovation defined? Considering the definitions will help us remember how crucial they are to forward progress – in serving others, in product development, and in employee (or volunteer) engagement.

MotivationInternal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to attain a goal. Motivation results from the interaction of both conscious and unconscious factors such as the (1) intensity of desire or need, (2) incentive or reward value of the goal, and (3) expectations of the individual and of his or her peers. These factors are the reasons one has for behaving a certain way.

InitiativeAn individual’s action that begins a process, often done without direct managerial influence. For example, an employee might take the initiative to come up with a new product or service that the company could offer…Demonstrat(ing) initiative by sharing their ideas, helping to improve our business, speaking up about problems, and suggesting potential solutions.

InnovationThe process of translating an idea or invention into a good or service that creates value or for which customers will pay. To be called an innovation, an idea must be replicable at an economical cost and must satisfy a specific need. Innovation involves deliberate application of information, imagination and initiative in deriving greater or different values from resources, and includes all processes by which new ideas are generated and converted into useful products. In business, innovation often results when ideas are applied by the company in order to further satisfy the needs and expectations of the customers.

We can celebrate situations where we experience daily motivation and have the freedom and support to run with our initiative and participate in innovation. It’s in other situations that we need internal and external encouragement to press on, even without the help or support of our managers, leaders, bosses.

Dealing with bottlenecks, micro-managing, and continually reiterating leaders or bosses can tempt us to disengage and slow down in our own work…even in areas where our passion and commitment are high.

“One of the signals that managers might need more training is when their engineers aren’t taking initiative.”Jean Hsu, Why Aren’t My Engineers Taking Initiative?

“We agree completely that micromanagement is a big mistake. It diminishes people’s self-confidence, saps their initiative, and stifles their ability to think for themselves. It’s also a recipe for screwing things up—micromanagers rarely know as much about what needs to be done as the people they’re harassing, the ones who actually do it.” – Larry Bossidy and Ram Charan

Photo Credit: Flickr

This piece today is really not to vent about those in authority over us who make our work or volunteering difficult (and sometimes joyless). Listed below (in the links) are several lists on particulars that stifle or kill motivation, initiative, and innovation. Especially if you are a manager or boss, these would be important to consider.

We may need to process a bit about our struggle to get a project finished or an idea embraced. This particular blog came out of such a frustration. Still, what I hope is to take the power to spoil out of the hands of our bosses (most probably that is not their primary intention) and to empower ourselves to push on in ways we can. Without being divisive or insubordinate. Empathy is one of the tools we can use.Photo Credit: Brian Solis, Flickr

Empathy is defined as “the feeling that you understand and share another person’s experiences and emotions: the ability to share someone else’s feelings”.

The Truth About Why Empathy is a Required Skill in the Workplace

Empathy probably seems a bit counter-intuitive when you’re feeling blocked by a controlling boss. Think about it. Once you think through her reasoning on slowing down a process, you can then give support to your ideas with language that speaks to her concerns.  For example, a micromanager may have several critical and costly projects going at the same time and could be afraid himself of dropping the ball on some, so he slows everything down and reins in decision-making. It can make a work team nuts, but if you determine to understand something of his position, you can stay in the conversation rather than just bolting.

Hating on your boss will only cloud the relationship from both sides. Then there’s the ripple effect to other relationships. None of us really want that. See link below…wisdom.

Workplace Wisdom – Dave’s Observation on Work (and Other) Relationships – What You Think of Others Matters – Deb Mills

You can help here, respectfully, by thinking through other ways to get to the solution of the problem or impasse. Empathy is a discipline that keeps conversations positive and inclusive of all those needed to make the decision on a new direction.Photo Credit: Career Contessa

Empathy at Work – Why It (Really) Matters – Jacqueline McElhone

Besides empathy, I have also discovered a different path. Maybe like you, I am one of those persons who generates ideas like other people generate the responses “we tried that” or “that’s good, but”. Creatives aren’t always well-received in the decision-making hierarchy. In recent years, I went through a season of de-motivation and diminished initiative. Life is too short to spend long in that mindset.

I finally shook off the troubled slumber of that season, in three ways:

  • Making the decision to continue working with the same organization, but
  • Looking for other avenues (non-profits, start-ups) to express the energy and passion of these ideas which I believed would make a difference.
  • Playing with and developing these ideas in an environment of inclusion and all-voices-wanted-at-the-table.

It wasn’t long that my confidence and sense of how to work smarter helped me to re-engage my workspace, with empathy. The bottlenecks may still be there, the control may still be weighted, but I am the one who changed. More ready for the battles and taking them less personally.

You matter. Your ideas, your solutions to problems, your presence at the table.

Thoughts? Would love to hear them (in Comments).

Photo Credit: Needpix

What Kills Motivation at Work – Justin Reynolds

7 Ways Toxic Managers Stifle Employee Motivation and Productivity – Kristin Marquet

7 Ways Micromanagement Stifles Creativity – Wayne Hastings

Nine Rules for Stifling Innovation – Rosabeth Moss Kanter

10 Ways Weak Managers Stifle Innovation – Liz Ryan

10 Things Companies Do That Kill Employee Motivation – Paul Petrone

Why Aren’t My Engineers Taking Initiative? – Jean Hsu

Monday Morning Moment – Micro-actions and Micro-behaviors – a Conspiracy of Small

Photo Credit: Edmund Burke, Pinterest

Micro-actions aren’t not the myriad of tasks that appear on our daily to-do lists. I’m defining micro-actions as all those brief, intentional acts we do that help us “get to goal”, “avoid mission drift”, or communicate value to those around us. Micro-actions can show up on in our daily habits (like my making the bed every morning, or Dave daily bringing me coffee). More often than not, they are  spontaneous – fitting the situation or need of the moment.Photo Credit: Slideshare, Mathew Sweezey

Micro-actions can include acknowledging the creativity/good sense of a teammate, writing thank you notes, taking a parking place farther from the building, making the difficult phone call (regarding a death or serious illness), stopping by the desks of coworkers just to say hi, sharing the praise for a project well-done, ordering a pizza for a young family.

Small, positive actions…that could have gone undone and unnoticed if undone…but the impact!! The impact can be substantial for a teammate, family member, or neighbor.

Take these wise words from Small Kindnesses by Danusha Laméris:

I’ve been thinking about the way, when you walk
down a crowded aisle, people pull in their legs
to let you by. Or how strangers still say “bless you”
when someone sneezes, a leftover
from the Bubonic plague. “Don’t die,” we are saying.
And sometimes, when you spill lemons
from your grocery bag, someone else will help you
pick them up. Mostly, we don’t want to harm each other.
We want to be handed our cup of coffee hot,
and to say thank you to the person handing it. To smile
at them and for them to smile back. For the waitress
to call us honey when she sets down the bowl of clam chowder, and for the driver in the red pick-up truck to let us pass. We have so little of each other, now. So far
from tribe and fire. Only these brief moments of exchange.
What if they are the true dwelling of the holy, these
fleeting temples we make together when we say, “Here,
have my seat,” “Go ahead—you first,” “I like your hat.” – Danusha Laméris

What micro-actions do you incorporate in your day, regularly or occasionally? Please comment below. Also we would love to hear your stories of a “micro-action” someone did with you in mind.

Micro-behaviors go deeper than micro-actions. They are defined as  tiny, often unconscious gestures, facial expressions, postures, words and tone of voice which can influence how included (or not included) the people around us feel.  Micro-behaviors become habitual and unconscious. They expose how we think and reveal our current worldview…our preferences, our prejudices, our bias. Our micro-behaviors send messages to others without us even being aware. A look (or look away), a tone of voice, a move toward inclusion or exclusion.

When our micro-behaviors (or those we observe in others) are positive, they are a not-so-subliminal uplifting experience – communicating affirmation, belonging, care. It’s when they are negative that we need to check them (when we become aware) and decide is that really what we want to communicate. Is that really who we have become toward certain segments of people?

Our American culture has shifted away from civility and community and more toward sarcasm and tribalism. [See Alan Weiss‘ piece on Tribalism vs. Community] These changes show up in our micro-behaviors.

Author, educator Karen Swallow Prior, in her book Booked, writes about satire in a way that reflects our culture’s bent toward sarcasm:

“[Jonathan] Swift helped turn my contempt for the foolishness I saw in others into compassion. While contempt leads to the case of isolation, compassion leads to a freedom found only in community…It was so easy to see [foolishness] in others, much harder to recognize it in myself. “Satire is a sort of glass,” Swift said, “wherein beholders do generally discover everybody’s face but their own.” Did I love satire only because in it I saw everyone else but me? Was I as blind to my own faults as Swift showed others to be? It seemed so.” – Karen Swallow Prior

Photo Credit: Facebook, William Curtis

Micro-actions and micro-behaviors…something to consider on a Monday. How can I take a few minutes here and there through the day to encourage or empower a colleague…or stranger, even? What am I communicating when keeping eye contact during a conversation and showing genuine interest in the other person? On the converse, what does my face fixed on my phone or computer screen, or my head down, shooting through the lobby toward my office, say to those we might have greeted but didn’t…discounting them by our behavior?

Thoughts?

How Can You Spot Really Good Leaders? They Practice These Simple 2-Minute Habits DailyMarcel Schwantes

Be a Pal, My Dudes – Erika Hall

#MicroActions on Twitter

#Microbehaviors on Twitter

Hack the Culture with Micro Changes – Marcella Bremer

Micro-actions, Fragmentation, and Influence – Peter Roy – Asian Efficiency Team

What Are Micro-behaviours and How Do They Impact Inclusive Cultures? The Little Things That Make a Big Difference – Caroline Arnold

Micro-Behaviours – What They Are and How They Impact Inclusion – Jan Hills

How Micro-Actions Can Help You Conquer Your Goals – Megan Nye

The Top 6 Micro-Actions for Entrepreneurs

Monday Morning Moment – Friends, Family, and Fellows at Work in the Digital Age

Photo Credit: The Art of Social Media” (CC BY 2.0) by  mkhmarketing 

My mom was an excellent communicator. She wrote emails like they were letters. Long and newsy, full of the details of her day, and her specific encouragements on the trials of life. Of course, this came out of her only daughter and family taking off to live overseas. With three of Mom’s grandchildren! I will never forget how she bought her first and only computer to be able to communicate regularly with us. She died before the advent of smart phones and social media. Believe me: she would have figured those out as well – to communicate with those she loved.

Dave works in a setting which requires much of his communication to be electronic. He talks about how it has been world-changing in terms of being able to have real-time communication with colleagues. Even time zones away. Email, conference calls, and a myriad of smart phone applications make work practices easier. Especially that of inclusion and having the right people at the decision-making table.

The challenge is when electronic communication is almost but not quite communication. A quick texting conversation or series of emails do not substitute for a face-to-face meeting where nuance and clarification are more easily secured.

I have a friend and one-time colleague who calls me regularly on her way to or from work. Those conversations are so rich. We haven’t lived in the same city for 25 years, but I know her…her take on things, her challenges, and the wealth of her wisdom for my own stuff. We text occasionally, but she has excellent command of the phone-conversation-catch-up-with-friends skill.

The article linked below came to my attention this week. It got me thinking on this topic more. We want to be good at friendship, “family-ing”, working well with our colleagues, right? At least we don’t want to do harm with relationships as we focus on others at the moment. This article is so packed with good stuff, I’m leaving it right here for you to read yourself:

How to Be a Better Friend in the Digital Age by Amy Maclin and Molly Simms

In thinking about our relationships and communication in the digital age, here are my notes to self:

1) Stay in the present. – When in the company of friends or family, or in a work meeting, put electronic devices away if at all possible. In your purse or pocket or another room. Cell phones always with us (at meeting or dinner tables) smack of self-importance, really. I struggle here, so preaching to self. Remember the days when we wrote the things we wanted to remember on pads of paper or a napkin? Maybe you’re not distractible but once I pull out my phone to make a note or take a picture of the food, say, it becomes an uninvited guest at the table…drawing my attention away.Photo Credit: Pexels

You may not have this problem of distractability. We can always make an electronic record later of what we wrote down. We cannot reconstruct conversation we missed while fiddling with our phones. Nor can we recoup that sense of full attention for those in front of us, lost while we were on our phones or tablets.

2) Be proactive in communication. – This may be a challenge for most of us. I am grateful for updates from bosses who want their employees in the loop. Also, how wonderful to get birthday and anniversary cards in the mail (?!)…from proactive loved ones.

Letting friends and family know news, plans, and other details (of special interest between you) sooner than later sends a message. They matter to you, and their time matters as well. If these same people don’t hear from you, in time, they will come after you…better to be proactive, loving in this way.

3) Be quick and appropriate in responding. – [Outside of situation #1] Take the call when possible instead of letting it go to voicemail. Text back even a quick response, with a more complete communication to follow. [Because of their disruptive nature, some texts seem now to be treated as emails to be answered later and in a clump. I get that. Unless the texts become emails that also go unanswered. Just saying.]

Consider the best way to respond. A text may require an email response to be effective. An email may require a phone call in followup. If positive communication is the goal, we go after the medium that best suits.

4) Our social media presence communicates different things to different people. We all know this intuitively. Something to think about if we’re using it for work or to maintain contact with friends/family. Social media, in general, is not a personal vehicle for communication. Definitely broadcasting. Unless you engineer it to be personal. I get how some have elected to go more private, more narrowcasting (see link below). We must remember with this medium: we think because we’ve communicated to some, we have communicated to all. A caution if we care.

Networking: Broadcast or Narrowcast?Genna Rodriguez

5) Avoid the fallout of negative or neglectful communication. – It always seems to have a greater impact than we intended. Or, should I say, a worse outcome. The “unfollow” or “blocking” or social media rant can be not only hurtful but relationship-altering. Not answering phone calls, texts, or emails will eventually stop those from happening…at a cost. Whenever a crucial or hard conversation needs to happen, a face-to-face meetup is best. Even if, because of geographic distance, it has to be via an electronic device (Facetime, etc).

We Have to Talk: A Step-by-Step Checklist for Difficult Conversations – Judy Ringer

Also related to social media:  we often fall to being more consumers rather than creators. Our communication gets more passive, even lazy (it happens to me, for sure)…if we don’t take steps to practice being proactive in communication.

Having electronic communication – even at its impersonal worst – is better than no communication…but maybe not forever.

___________________________________________________________________________

Did I miss something? Please comment below.

In closing, I just want to give a salute to those in our lives who get all this. My friend who calls, a boss who doesn’t forget to followup, a family member who regularly checks in, that one who uses texts in a fun and familiar ways to touch base, and the people in our lives who practice kind and intelligent reason on social media posts.

I have a younger brother who has a non-stop work day. Long hours, leaving for work before I even wake up, and therefore getting to bed much earlier in the evening than most. We haven’t always been super close, but in these years of getting older and losing loved ones, we are now the next two oldest in our family. We are also much closer friends now than before…part of that is his initiation of calling on his long drive home from work. With hands-free technology to keep driving safe, it has become a sweet occasion between us.

Lastly, social media itself has been more a blessing to me than a curse. I have learned much from folks I follow on Twitter and Facebook. Through Facebook of all things, some once-close college friends and I were able to reconnect. What a gift!

So with all its challenges, the digital age has brought us more good than bad. If we are willing, we can hopefully keep it that way.

P.S. Communication at any level is colored by culture. My husband and I had the privilege of chauffeuring some Egyptian friends to their wedding reception. Our car was decked out in fresh flowers and streamers. Driving through the crazy Cairo night, Dave’s job was to get our friends safely to their destination, but that wasn’t all. Leading a small and festive parade, we were to let it be known to all those on the streets and in apartments above the streets, that a bride and groom were coming through. Traditionally, the driver periodically is to toot his horn in a rhythmic manner signaling those around us of an oncoming wedding party. DA-DA-dadada, DA-DA-dadada. That was the signal. Photo Credit: The Cairo Scene

Everyone knew it and what it meant. Dave was an excellent Cairo driver, BUT he was timid in doing this small duty of horn-blowing. He would only do the first “phrase” of the announcement and not the obligatory second one. It was so not right. After a couple of times of my failed cajoling, he did it one more time with just the first horn toot phrase. A huge packed Cairo city bus passed by us, and its driver finished the phrase! I LOVED IT! We all did. Dave got the idea finally and we joyfully trumpeted to all those around us from that point on with just the right and understood alert!

Ah, true communication!

Monday Morning Moment – Leaders We Want to Imitate – 10 “I” Adjective Descriptors (All)Iterated

Photo Credit: Boom Positive

From the time we were small children, we learn by imitating. We master both our mindsets and our capacities and competencies by learning from others…by imitating those we see doing well or doing good. We imitate until it becomes our own, and then amazingly sometimes others imitate us as well.

That is both sobering and challenging for us as leaders. It also gives pause in our choice of whom we imitate. We may sometime have to go out of our way to find excellent leaders to learn from. It does not take away necessity of following the direction of our bosses. We become like those we spend time with. The warning here is if we struggle with appreciating our leaders we may still default to become like them.

So we keep people in our lives worthy of imitating.

[I wanted to write about a much heavier topic this morning as our country is reeling from two mass shootings this weekend leaving at least 30 dead. So utterly devastating. I hope to write on this another day but today the words fail. Please, if you pray, pray for our country and especially for those grieving the loss of their loved ones.]

What characterizes a person we would profit by imitating? In a 12-minute teaching, author theologian John Piper emphasizes the importance of both the passion and the practice of the one we would seek to imitate. Both “the feeling and the living” for the sake of others rather than one’s own ambition.

Photo Credit: Desiring God; John Piper

I’ve said before that I love the grammar device of alliteration, and in writing today, it was easy to pull 10 distinctives together all beginning with “i” to describe a leader to imitate:

1) Inclusive – This leader would open the circle of leadership to include content experts, team leaders/coaches, and a sampling of those most affected by decisions being made. She/he is not threatened by a wider circle of influence.

2) Intelligent – I do not know how intelligent I am but have benefited from the thinking of others. Intelligence includes good judgment and sound reasoning.

3) Interested – You have probably experienced the difference when one is feigning interest vs. one who is genuinely interested in the person(s) right in front of him. She/he genuinely cares what others think and how they are affected by the direction of the organization.

4) Impassioned – It is easy to get behind someone who loves what they are doing and care about the outcomes (and their impact on people). When the cause is right or just, we can understand how the impassioned one is unflagging in his commitment. Adding the “i’s” above to “impassioned” moves folks forward in positive ways.

5) Involved – By involved, I don’t mean a micro-manager nor the opposite of an armchair quarterback . Involved is taking responsibility for the part that belongs to the leader and doing what he/she can to help the others on the team to do their part. With leaders like this, we don’t have to search for them. They’re close by.

6) Inspiring/Inspired –We are fueled to imitate someone when we see that what he/she is about matters. Even when the task is hard and the goal is beyond our view, this type person will encourage us to keep persevering.

7) Innovative/Imaginative – I’m an idea person who would be throwing ideas out and throwing ideas out until everyone left the room. Thankfully, I’ve had the opportunity through the years to work with people who know how to take good ideas and turn them into great products/services. I’ve learned through the years by imitating these teammates – of going through the steps of taking an idea through to the innovation. So grateful for leaders who allowed me…welcomed me…to stay in the conversation.

8) Indefatigable – It’s easy to get tired and give up. People worthy of imitating are those who keep at it…who don’t stop until “it’s” done.

9) Intrepid – Along with indefatigable is intrepid – that characteristic of one who is not afraid of what could happen or what could be stirred up in the doing. She/he takes risks, values the adventure we are on, doesn’t mind the messy.

10) Irreproachable – Finally, character. Consistent, dependable character. We know we are safe to imitate this person because he/she is not going to surprise us with moral failure or self-serving or indifference or favoritism. Again, I’m so thankful for men and women who have given me space at their tables through the years…who continue to be the same sorts of people now as they were decades ago. Just more of whom I want to be like as I get older.

So there’s my list. It’s sort of like a “perfect leader person”, right? Or maybe you are thinking other characteristics more appropriate to the person you would hope to imitate. Please comment below – they don’t have to start with an “i”.

Philippians 3:17 – the Kind of Person You Should Imitate – John Piper

5 Friday Faves – Best Of’s – Building a Great Organizational Culture, Naming Our Grief, Habits of Mentally Strong People, Book of Opposites, and the Story of God for Postmoderns

[Not much time this week for discovering or writing – here are some of my favorite faves, going  back a ways.]

1) Building a Great Organizational Culture – a Podcast – 5 Leadership Questions about Building a Great Organizational Culture – This is a great conversation between Barnabas Piper, Todd Adkins, and Eric Geiger on organizational culture. They define culture as “shared values beneath the surface that drive behavior”. Aspirational values (what takes place on the wall) are distinguished from actual values (what takes place in the hall). What is your workplace culture? “We don’t treat people like that here”. Like what? What culture do you have or hope to build?Blog - Organizational Culture - slideshare.netPhoto Credit: Slideshare.net

Also see Organizational Culture and Climate – SlideShare.

2) Naming our Grief – Grief always has a name and naming our grief helps us to heal. Having lived overseas for many years, we understand “Hellos-Goodbyes-Hellos” – both the sorrows and the joys of them. As the years go by, we experience job changes, relocations of friends and family, and deaths of loved ones. This November will be the 17th anniversary of my Mom’s Homegoing, and every day I still think of her. That grief definitely has a name. Sometimes grief feels more vague, like a sadness with a cloudy source.

When I found this piece Because Grief Has a Name by Abby Alleman, it touched my heart. She says it well:

“Naming grief is our heart acknowledging its significance and place in our lives. In this way, grief is a friend, like Sadness from the movie Inside Out. Photo Credit: Aepadillablog

It teaches us the shape of our own unique story and guides us to tastes of the ‘fullness of joy’ found in God’s presence. Acknowledging and entering grief also guards our hearts from the calcifying effects of the denial of pain, hurt or loss. Instead of resentment, bitterness or hatred, we get healing, strength and hope. We also become those who grieve well with others. This is a true gift.” – Abby Alleman

3) Critical Habits of Mentally Strong People Travis Bradberry published a super helpful article on mental toughness. He lists 15 critical habits of mentally strong people. Take a minute to go to this article for some quick, clear counsel on building up your mental muscle. – not just for work, also for anything where mental toughness (not hardness) would help.Blog - Friday Faves - Habits of Mentally Strong People - slideshare.netPhoto Credit: Slideshare.net

4) Book of Opposites Jennifer Kahnweiler has written a fascinating book on Introversion-Extroversion. The Genius of Opposites: How Introverts and Extroverts Achieve Extraordinary Results Together. My  husband is a  introvert  and I am an extrovert. We have been married 35 years and have worked together many of those years. We have learned a lot of Kahnweiler’s wisdom on our own…and after quite a few years of struggle. This book is very helpful and empowering for any partnership between introverts and extroverts.

Blog - Friday Faves - Genius of Opposites

Photo Credit: Amazon.com

Skip Pritchard wrote a great review here.Genius-card-front-1Photo Credit: SkipPritchard.com

5) The Story of God for Postmoderns – How would you answer the question, “What is the Bible all about?” If you were to prepare an answer of this question for a Post-modern, you might be disappointed. A true post-modern is probably not going to ask you that question. However, what if our friends could get hold of the idea that the Bible is not just a grand story that Christians have concocted? The Bible, in truth, is a winsomely unified story God actually tells about Himself from the first page to the last. Dr. David Teague, in the article, The Biblical Metanarrative, lays out the clearest explanation I’ve ever read of the Story of God – of how the Bible is God’s own revelation of Himself to His people. Don’t miss this gem.Blog - Friday faves - Peanuts & Postmoderns

Photo Credit: Peanuts, ParkingSpace23.com

Bonus: Phenomenal Classical Guitarist – This guy. Nathan Mills – related to us? Nathan at guitarPhoto Credit: Duy Nguyen

Yes. I get to be Mom to this amazing young man… Because we are related and it’s not always comfortable for him how effusive I am about his music…I restrain myself. Unsuccessfully. Right now, he’s fairly new to that larger world of music, but he’s playing, teaching, arranging, and composing. One day, you will know him if you don’t already… Mark it down.

A video from his early days with Nathan Mills Guitar:

…and his latest arrangement (June 2019) on his Beyond the Guitar YouTube channel:

 

Monday Morning Moment – Rewiring Your Brain Toward Thinking in the Positive

Photo Credit: Hubspot, Carly Stec

OK…so today started really great. Then it got a bit murky…then downright dark. I was all set to turn today’s blog into the ultimate rant! Fortunately, something else happened along the way.Photo Credit: AZ Quotes

Looking up meanings to words like “disingenuous” and thinking of the ways that people communicate that shut others down. Aarrgghh!

25 Phrases That Kill Workplace Relationships – John Rampton

Which of These Incredibly Annoying Pet Peeves is the Worst? – Analise Dubner

Then…I snapped out of it. Negative thinking is such an unhelpful, unhealthy activity. It is not how I want to be, nor was I ever…routinely negative, that is… until recent years. Getting older seems to bend us toward negativity. My mama sure didn’t raise me to be that way.Photo Credit: Disney Film Bambi, CineLessons, Pinterest

Somewhere in the middle of beefing up my rants on condescension  and exclusivity and those most affected by decision-making not having a place at that table (see the downward spiral?)…I took a deep breath and turned around. Dave will sometimes tell me “pull up” when he could see me mentally plunge downward…and so I did…pull up.

You may have read what I wrote previously about identifying negativity and correcting course. It seems to be a bit of a recurrent subject of late. Those pieces are here:

Monday Morning Moment – Grumpy Begets Grumpy – Understanding It, Not Reacting, and Turning It Around – Deb Mills

Monday Morning Moment – Negativity – Its Cost and Cure – Deb Mills

Today, I came across a super-simple prescription for rewiring our thinking toward positivity. The team at Daily Health Post focused on complaining as a culprit that can actually cause our brains to default to anxiety and depression. From experience, I know this is true. Check out the article below:

How Complaining Physically Rewires Your Brain to Be Anxious and Depressed

Photo Credit: Daily Health Post

The prescription for rewiring our thinking is straightforward and easy, with practice. In fact, these four reminders could easily sit on a card at our work station to help us stay on the road and out of the ditch:

  • Be grateful. – Keep a journal and write down things/persons for which you’re grateful – morning and evening. Turn your thoughts toward gratitude when you’re tempted to go negative/complaining.
  • Catch yourself. – Shake off the negativity before your friends/coworkers intervene…or pull away. Learn to catch yourself and change course.
  • Change your mood. – If your emotions start to spiral, shift your environment. Take a walk. Listen to music. Step away from your work station. Grab a few minutes with a friend.
  • Practice wise effort. – Wise effort is the practice of letting go of anything that doesn’t serve you. If your worry won’t improve your situation or teach you a lesson, simply let it go and move on.This is much easier said then done, of course, but if you write it out, ask friends for advice, and take some time to think it through constructively, it really can be done.” – Daily Health Post

All this is common sense. Still, in an age of outrage, we must practice thinking positively until it becomes a discipline…a healthy habit.

So…as fascinating as you would have found my rant, I’m sure…better to let it go…and the stress along with it. For now. There are things, destructive hurtful actions (or communications) that might need our intervention along the way. However, we only hurt ourselves and those closest to us when we just go all negative, faithless, and brooding. Thanking God, this is not how this day will end.

The Art of Being a Great Coworker: 13 Ways to Improve Your Work Relationships – Carly Stec

Photo Credit: Frank Sonnenberg Online

5 Friday Faves – Beyond the Guitar’s “Jenny of Oldstones”, Doing What You Love, Language-Learning for Life, Temple Grandin, and Supplying a Food Desert

Friday Faves on a Monday. Here goes…finally:

1) Beyond the Guitar’s “Jenny of Oldstones”Nathan Mills of Beyond the Guitar has written an arrangement of this heart-wrenching ballad, “Jenny of Oldstones”.  This song performed by Florence + the Machine for the TV show Game of Thrones. Whether or not it has an emotional appeal for you because you are a fan of the show, you will love “all the feels” in Nathan’s classical guitar interpretation of the song.

2) Doing What You Love Marcel Schwantes, executive coach and a voice for servant leadership, posted, this week, a provocative piece on success. He quoted notables Warren Buffett, Tim Cook, and  Steve Jobs on the one characteristic that sets apart successful people from all others.

“Doing what you love”.

Photo Credit: Flickr

We may all go through seasons where we are working in a job because it is our vehicle for a paycheck, to pay the bills, to support the family. Work we have loved can go through iterations to the point it is no longer that work we are passionate about.

Schwantes himself also supports the core value of love in action. Knowing what you love should be a top priority. If you don’t know what it is you love, then finding out what it is should be your first step. Some people call it passion; others call it purpose. Whichever term you choose, your purpose is exactly what you can’t help but keep doing. Even if there are low monetary rewards, you would probably do it anyway because of your love for it. When you discover what this is for you, it’s the thing that makes you come alive.” Marcel Schwantes

3) Language-Learning for Life – I have a neighbor in her 80s who has recently finished a course to learn Spanish. So proud of her. In university, I minored in Spanish myself. It may very well have kept open some language center in my brain to learn Arabic in my 40s. Seriously, early on in “mastering” this very difficult language, Spanish words and grammar would pop up in my memory even though I hadn’t used Spanish in decades. If you do a Google search of brain benefits of language-learning, you will be amazed.Photo Credit: Pixabay

Writer Trevin Wax recently wrote a piece What We Lose When We Lose Language-Learning. He gives strong support to learning second and third (or more) languages:

“A few years ago, I wrote about the “brainy benefits of being bilingual,” and I included an excerpt from Time magazine that explained a few of the cognitive benefits of knowing another language:

Research is increasingly showing that the brains of people who know two or more languages are different from those who know just one—and those differences are all for the better. Multilingual people, studies show, are better at reasoning, at multitasking, at grasping and reconciling conflicting ideas. They work faster and expend less energy doing so, and as they age, they retain their cognitive faculties longer, delaying the onset of dementia and even full-blown Alzheimer’s disease.

Even a partial grasp of other languages opens doors, not just to a better quality of life for ourselves (now and when we are older), but…the doors open for relationship. We live in a world of languages. I learned both Spanish and Arabic because they were the heart languages of peoples important to me.

Consider a path to a second language, no matter your age. Children can master other languages, too.  Definitely by the age of 10, but some researchers believe children can start learning other languages by the age of three or four. Give them a head-start on communicating in the world they will be encountering as they grow.

4) Temple Grandin – Several years ago (2010), we watched a film about a young girl/woman who had autism. This biopic film was entitled Temple Grandin. Photo Credit: Our Lady of Calvary

Depicted by Claire Danes in the film, Grandin was fascinating in how she not only coped with autism but eventually adapted to it to become successful in her life and career.

This week she is featured at the Richmond Forum. Her discussion of the autism experience was winsome, humorous, and enlightening.Photo Credit: Richmond Forum

Recap – Dr. Temple Grandin Illustrates Life With Autism – Thomas Breeden

Temple Grandin – The Way I See It – Richmond Forum

TED Talk – The World Needs All Kinds of Minds – Temple Grandin

5) Supplying a Food Desert – Food insecurity was a Friday Fave sometime ago. This coming week marks a big change in a Richmond neighborhood (Church Hill) as a supermarket opens in one of our city’s often described food deserts.

Photo Credit: Facebook, The Market at 25th

Richmond’s Market at 25th Shaped By History, Needs of Church Hill Residents – Catherine Komp

The Market at 25th – Facebook page

Below excerpted from my blog on food insecurity:

Food Insecurity – This is the social dilemma of not having adequate access to fresh, healthy food. Photo Credit: Mary Lide Parker

A simple Facebook post by a friend generated a thought-provoking, rich conversation on this topic.

Photo Credit: Alee Swanner, Facebook

I share the links from that conversation below.

The Root of the Problem – an Interview with Lindsey Haynes-Maslow – Mary Lide Parker

The Role of Local Food Availability in Explaining Obesity Risk Among Young School-aged Children – Helen Lee

School and Residential Neighborhood Food Environment and Diet Among California Youth – Ruopeng An & Roland Sturm

Studies Question the Pairing of Food Deserts and Obesity – Gina Kolata

Should the Concept of a Food Desert By Deserted? – Layla Eplett

Always being aware of those who may need food is important. Certain times of the year, around special holidays, we are more likely to give to food banks, church food pantries, and other outreach ministries. This is just a beginning place…but it is a beginning.

Having The Market on 25th opening in Church Hill is huge!

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That’s the 5. I would love for you to share your own favorite discoveries from your lately life. In the Comments below. Blessings!

Bonuses:

Richmond’s Own Rodney Robinson – 2019 National Teacher of the Year

Photo Credit: Lolly Daskal, Twitter

Photo Credit: Carey Nieuwhof, Twitter

4 Keys to Creating a Healthy Culture That Naturally Resists Toxic People – Carey Nieuwhof

Quotes by C. S. Lewis – an intellectual feast for anyone

How to Build a Startup in an Unfamiliar Industry – Rahul Varshneya

This First Class Passenger Saw a U.S. Military Officer Flying Coach and Decided to Thank Her for Her Service by Giving Up His Seat – Rebecca Schlesinger

Monday Morning Moment – World-Class Leadership – Let’s Get After It

Photo Credit: Pixabay, Alexas Fotos

Monday’s are usually real up days for me. An opportunity for a fresh start…a new beginning. This morning I was dragging. Not really feeling it. In fact, wrestling against a flat-out negative mind-set.

What does it matter if I show up…or not?

Sure, we keep our commitments, make it to the meetings, answer the emails. However, a rut begins to form. A tuning down of expectations…or hopes. We check off our lists, but if we’re not vigilant, we find those lists lackluster…the vision dimmed.

You may never have to climb out of your own ditch, but I do sometimes. Having the help of another can make all the difference. A word of encouragement that resonates with understanding and care.

The quote below from my Twitter feed was all it took to get me back on course:

Photo Credit: Twitter, Ron McIntyre, PH McGillicuddy

A world-class organization: Happy, attentive people. Well-kept surroundings. Everyone cares about what they’re doing. A humble and gracious leader.

A world-class organization is the workplace where you want to alert your friends when a new position opens up. It’s the church you talk about all week long because being a part of it is real true community. It’s the charity you can trust with generous support.

Marketing strategist Julie Taeko Gramlich lists six characteristics of a world-class organization:

  • Delighted employees, customers, and vendors;
  • Innovation-focused, dynamic;
  • Outstanding leadership;
  • Mission-driven;
  • Operational excellence; and
  • Sense of ownership.

Gramlich prioritizes the role of the leader, whom we think of as the CEO, or the lead in product design, or the senior pastor, or whomever is at the helm.

If your boss or primary influencer is gracious, humble, generous with ownership, and driven by mission and excellence, then you have the great pleasure of working for a world-class organization. Or, for sure, it can be…

I am convinced we all lead, in one way or another. We bring to the table our own skills and our own caring for the others around the table. Mission drift doesn’t just happen to CEOs or boards of an organization.

It can happen to any one of us. This Monday morning I was reminded of the importance of staying on course, of not giving up, of genuinely caring for those around me, and of marking excellence in others and making it my goal daily…

I’m out of the ditch…one more Monday. Let’s get after it.

The Most Important Factor to Become a World-Class Organization – Julie Taeko

How to Make Your Organization an Irresistible Place to Work – Ron Carucci

Secrets of Kick Ass Teams – SlideShare – Paul McGillicuddy

Monday Morning Moment – Strengthening Decision-making with Collaborative Conversations

Blog - Collaborative ConversationsPhoto Credit: AJCarlisle.files.wordpress.com

[Adapted from the Archives]

Change is normal, and resisting change is normal as well. You may be part of an organization or company where sweeping changes are being implemented, even this week. Or maybe you are not on the inside loop of these decisions, so you are not privy to the change coming. Whether you are part of that process or not, consider how you might have a role in making change work, in your sphere of influence, among your colleagues.

You may already have read and profited from the book Crucial Conversations. Now consider collaborative conversations. Collaboration, simply defined, is “working together towards shared goals”. Collaborative conversations bring a collective intelligence to bear on the problem to be solved, vision to be defined, or direction to be changed.Blog - Collaborative ConversationsPhoto Credit: ThoughtFarmer.com

David Perkins, a Harvard professor, wrote about collaborative conversations in the workplace, using the metaphor of King Arthur’s round table. He described the beneficial nature of bringing several principal players (or stakeholders) to the table and treating each one with an equal or autonomous voice.

Perkins’ book King Arthur’s Round Table: How Collaborative Conversations Create Smart Organizations is a tremendous resource in developing this kind of decision-making work environment. An Executive Book Summary* can help you get started.

“A round table makes it a little easier to pool mental effort. A round table makes a group a little more intelligent…For a group to display intelligence in a sustained way, the members have to value their exchanges and stick together to keep making them. This depends on positive symbolic conduct [side messages sent by our words and behavior]…and collaboration… It’s not ideas, but people with ideas that make things happen.”David Perkins

“One of the simplest ways to immunize a culture against broken trust, corruption, and animosity is to build a common vision.”David Perkins

I personally thrive in such a setting and intuitively understand the value-adding nature of collaborative conversations. In researching this workplace topic, and choosing the links below, I came across a fascinating paper** by Heather Davis, a professor of RMIT University Australia.

Davis presented her paper at the 14th International Conference on Thinking (2009, Malaysia). She discussed how workplace leaders often choose “languages of war” in making and communicating decisions and creating change. Her paper is heady stuff but if you read her thoughts below you will want to read the whole paper. It gives huge support to the role of collaborative conversations.

“In [leadership’s] ‘language of zealous allegiance’, there are expectations of allegiance [in the workplace] that lay a path for uncritical acceptance and passivity. This manifests in an expectation that followers be conscripted wholly to the cause. There is little room for questioning. ‘Conscription means one important thing: there is no questioning of orders, one only executes them; “either you’re with us or you’re against us”.’ “

“Rhetoric plays out in the workplace too and can be tested by how well leaders:

  • hear and acknowledge the ‘other’ point of view,
  • see the ‘other’ as people rather than pawns or simply abstractions,
  • manage the distance, materially and metaphorically, between themselves and the people and sites affected by their decisions.”

“In the corporate world there are many examples of executives living and working in gated communities or otherwise removed by dint of corporate hierarchy or geography from the people and conditions affected by their decisions. Often, these leaders are also surrounded by people who can only agree, leading to little opportunity for double loop learning or deeply reasoned decision making processes. Whether our leaders live in gated communities is their business, but if they think, work and take refuge within a ‘gated’ mindset then we all need to be concerned. These conditions lead to hubris and have been the undoing of many leaders and corporations.”

The role of the organisation is ‘to know its purpose and not be diverted from it’ (Drucker, 1993). This is a timely reminder here – easier said than done in times of flux, complexity and discontinuous change.”

“The main difference between Perkins’ languages of war and peace are that the war metaphor is founded on exclusivity and a preference for limiting discourse to its [leadership’s] own narrowly defined boundaries. Perkins’s peace metaphor is founded on inclusivity and opening up the space for conversations and conflicting views [i.e., collaborative conversations].”

“Oppositional language and the pitting of one deeply held worldview against another will not lead to resolving the underlying problems of the workplace. Rather, space for conversations to surface underlying assumptions is required. Perkins’ language of peace metaphor confirms that that there are always other lenses to view the world through, not just the one that [leadership] prefers.”Heather Davis

Provocative reading from this Australian educator.

Bottom line: Those of us in leadership carry a great burden of responsibility. We at times must make difficult and sometimes painful decisions. Adding voices to that decision-making can generate even more challenging processes to negotiate. However, we will make more sustainable decisions for “better futures” if we bring those most affected (or most experienced or insightful) to the table. Whenever possible. That’s the gain of collaborative conversations – working together toward shared vision and shared ownership.

Stay engaged in your workplace. Don’t entertain indifference. Stay in the conversation. You can make a difference.

*King Arthur’s Round TableHow Collaborative Conversations Create Smart Organizations by David Perkins – an Executive Book Summary

**Troubling Invisible Barriers to Better Futures: Surfacing the “Five Languages of War” in the Workplace – a scholarly paper by Heather Davis, presented at the 14th International Conference on Thinking

Leadership Lessons from King Arthur – a Review of Harvard Professor David Perkins’ book King Arthur’s Round Table

The Five Literacies of Global Leadership – What Authentic Leaders Know and You Need to Find Out – by David Hames – Business Book Summary

The Perils of Indifference – a Speech by Elie Wiesel

How to Lead When Change is the New Normal – Emer Coleman

The Art of Collaboration (Collaborative Behaviors) – by Steve Dale (includes a SlideShare)

Collaboration: What Does It Really Mean? – Carlos Dominguez

What Is a Coaching Conversation? from Opening the Door to Coaching Conversations by Linda Gross Cheliotes and Marceta Fleming Reilly 

Cutting Through the Hype – What “Collaboration” Really Means – ThoughtFarmer.com

5 Choices You’ll Regret Forever – Travis Bradberry