Tag Archives: Consideration

Monday Morning Moment – “What If You’re Wrong”

Photo Credit: Unsplash

What just happened? When you read the title “What If You’re Wrong”, was there a reaction in mind or body? If I had written “What If I’m Wrong”, it would have been far less provocative, right? Clearly, it’s possible for me to be wrong on many things. Not just possible but actual. I am most probably wrong on a number of things, either out of ignorance, preference, a lack of understanding, or neglect of the truth.

Is there a way we can talk about the stuff that matters to us with people who care about very different sorts of things? People who strongly disagree. People who are sure they are right, when we are also sure that we are…and they are wrong.

Below you’ll find an old video of a Richard Dawkins lecture at a Virginia university. He took questions from the floor, and one very brave, if not naive, student asked him “What if you’re wrong?” His answer, or non-answer but more repartee, was clearly one he had fashioned for just that question. Have a listen.

The lecture must have had to do with the existence of God, and Dr. Dawkins, though once a “Christian” is now an atheist. His response to the student was condescending, dismissive, and unkind. Oddly, his reasoning fell along the same lines as a 16y/o Muslim student in my World Religions class in Morocco. My student surmised that people followed the religion of their parents. Yet, here, Dr. Dawkins disproved what he said himself by leaving the Christian faith for atheism. In the video, maybe he considered disrespectful the student asking the question, therefore, he responded with mirrored disrespect. Who knows?

This is what I’m wanting to know. Can people engage each other with curiosity, care, and consideration (hope you don’t mind alliteration)…when they are at opposite ends of a worldview or belief system?

The key is those 3 c-words above. If I truly want to understand the position of another person, hopefully that can be communicated in such a way that engenders an openness. If that person knows I truly care about him/her, maybe they would be willing to trust me with such a conversation. If they knew my desire is to take into consideration how they came to their conclusions, maybe they would risk digging down into their reasoning. No judgment. On either side.

That would be amazing.

Writer, creator Adam Dachis posted a helpful piece for Lifehacker.

How to Know When You’re Wrong (and What You Can Do About It) – Adam Dachis

  1. Common Denominator – Find It. What might the continuing point of contention between you? Find that “button” that always gets pushed and choose together to find a way for it not to be the confounding issue.
  2. Considering What’s Right – Convictions & Outcomes When you analyze your positions (convictions), it is possible to consider which would lead to a better outcome. This is a growth point toward understanding if not change.
  3. Changing Someone Else’s Behavior – Shouldn’t Be the Goal. – Trying to change the other person’s opinion or worldview can’t be the goal. They are in control there, but you can change something about your own behavior toward them or the situation. This approach is not about people-pleasing but about defusing and deescalating. The goal has to be relationship, or why bother?
  4. Consult the Facts. We tend to focus on and be influenced by information that aligns with how we think, not even considering that the information might be wrong. If one of us considers the other wrong, the temptation is to attack (if I am the one feeling right or feeling wrong, the default is to become defensive and tempted to attack). Listen to the other side. Be tuned into what you are feeling as well. Stay in the conversation. Treat yourself and the other person with compassion. The goal is understanding.

Gustavo Razzetti, a work culture design consultant, writes about the difference between the soldier mindset and the scout mindset in dealing with conflicting worldviews:

“The soldier mindset is rooted in the need to defend ourselves. The pressure to be right elevates our adrenaline—we experience a fight-or-flight response.

A more curious mindset is that of the scout—this role is about understanding, not defending our beliefs. The scout goes out, maps the terrain, and identifies the real challenge—he wants to know what’s really there.

The mindset you choose affects your judgment, analysis, and decision-making.

The soldier mindset is rooted in emotions like aggression and tribalism. The scout mindset is rooted in curiosity—it’s about the pleasure of learning new things, being intrigued when new facts contradict our beliefs, and not feeling weak about changing our mind.

Above all, scouts are grounded—their self-worth isn’t tied to how right or wrong they are.” – Gustavo Razzetti, “What If You’re the One Who’s Wrong”

I lived for many years in countries where the majority religion was not my own. Local friends would at some point or other ask me the “right or wrong” sort of question… “Why wouldn’t I consider their religion?” I treated that question with the care I had for those friends. In fact, I have a document on my computer where I considered all their tenets of faith and what kept me from becoming a follower of their religion. What was right for them was wrong for me.

However, the most beautiful experience of those “What if you’re wrong” scenarios was what happened with my dearest local friends. Without knowing the concept at the time, we determined to make each other feel “seen, soothed, safe, and secure”. Although my own faith (especially my belief in Jesus as Savior and Lord) would not be altered, these friends mattered deeply to me. We reconciled our differences in faith through the depth of our friendship. If one had to be considered right and the other wrong, we would still love each other. Period. Full-stop.

One Small Step – StoryCorps

Winsomeness, Wisdom, and the Way of Jesus: A Few Reflections on Christ and Culture From John 6 – David S. Schrock

Photo Credit: Reddit

Monday Morning Moment – Considering Others – the Wawa Experience

Small acts of kindness aren’t really so small. They add up and can alter your day. Take stopping into Wawa – “the ultimate convenience store for food, drink, fuel, and more”. [If you don’t have Wawa in your town, it’s wherever you stop for gas and coffee.] Now, Wawa seems to be a working person’s stop-on-the-go place. Fueling the car and grabbing a quick beverage (plus food maybe). Customers are on the move. They have places to go.

What happens there, in seconds, is noteworthy. When folks go to and from the store, they almost without exception, hold the door for the next customer. Literally, I sometimes just stand and watch, while filling my gas tank. [It would have been creepy for me to video this activity although I was tempted. It’s a constant where the one opening the door waits for the oncoming person exiting or entering.

So considerate. So courteous. Now, I’m sure there are folks who run in to grab coffee and are lost in their thoughts. They enter and exit without thinking. Not noticing the person in front or behind them. This happens…just doesn’t seem to happen here.

I love that about Wawa. Working people who have jobs to do but take the seconds to hold the door. A small act of kindness. Do we do that intuitively? Or did we learn it from someone – at home, in the classroom? It’s definitely a work culture phenomenon as well. Check out the #1 element of work culture that matters in the SloanReview article:

10 Things Your Corporate Culture Needs to Get Right – Donald Sull and Charles Sull

We lived overseas for many years and were amazed at the courtesy extended toward us and others. If I was at tea with local ladies and children entered from school, without prompting, they would go around the circle of women and greet each one of us. No matter how old they were. That was just one example of the almost ceremonial expression of hospitality wherever we found ourselves. Now, every culture has its imperfect treatment of people, but I was struck but the impact of courtesy and consideration expressed even from small children, even from teens.

Photo Credit: How to Know a Person, David Brooks, GoodReads

A verse in the Bible comes to mind related to this: “Do nothing from selfishness or empty conceit, but with humility consider one another as more important than yourselves.” (Philippians 2:3) In that moment, considering another more important than myself. A great exercise in life.

What does it take to teach, model, and reward/reenforce such qualities as consideration and courtesy such that they continue throughout life? I’d love to hear your take on this, in the Comments.

It was a sweet visit to Wawa for me. Consistent with every other visit. My favorite coffee (Hazelnut with vanilla creamer) even came free today and it’s not even Free Coffee Tuesday.

So…think about slowing down a bit and consider others just ahead of or behind you, and hold the door. If you read this far, you probably already make a habit of showing that level of care. Thank you.

Putting Others Before Yourself – 7 Great Tips – David Peach

The Power of Etiquette: How Practicing Good Manners Enhances Our Well-being

How to Teach Kids Good Manners: The True Meaning of Etiquette and Why It’s Important – Ashika Singh

The Importance of Courtesy: Lessons in Kindness and Respect – Naytik Sheth

Seven Activities for National Courtesy Month (September)

[Postscript: Below you’ll find another quote on being a friend or creating community. It goes beyond the scope of this Monday Morning Moment but is apropos to how we treat people, even in the moment, even strangers.]

Photo Credit: How to Know a Person, David Brooks, GoodReads

5 Friday Faves – Pursuing Truth, Giving Voice to the Voiceless, Connecting Skill, Biomedical Treatment for Autism, and an Antique Store Experience

Friday has come…and gone. Finishing up this Faves on an early Sunday morning. Summer has wound down. School starts here in a week. Family visits. New babies. Friends back in town. Lots going on. Still…wanted to close the week out with my faves…and you.

1) Pursuing Truth – Deception is a problem of the culture that can become very personal. When something is spoken through public media as if it’s true, or someone we know speaks with confidence and authority, we are tempted to believe it is true…without weighing its validity. This is not always the case…in fact, too often we must sift through motives and spin to get to the meat of the matter.

From the time our children were little, we have tried to teach them how to sort out what is true. In the culture today, celebrities opt out of critical thinking by saying such things as “your truth”.

There is truth. How can it be colored so many individual ways?

I’m very thankful for the opportunity for table talk even today with our adult children. Sitting over dinner discussing faith, politics, and society…along with music, film, babies, and the latest technology.

I’m also grateful for friends who can be worlds apart on some ideologies but are bound together by relationship. They teach me so much. In fact, I have sought out some friendships, in the beginning, for those very differences. These are people whose passion and determination in living their passions. They help me make sure I haven’t pigeon-holed a certain worldview without considering what is winsome about it.

Nothing has changed about my belief in a good God…that deepens as I get older.  He will answer for Himself one day, as He chooses. On what may have confused any of us, in our human frailty, about both His justice and mercy. I will also answer one day about my own grasp of that and how it influenced my dealings with others.

I do believe that God has given us a guide for life in the Scriptures. I don’t understand it all, but I would not be so bold as to throw out some parts while I cling to others. Absolutely sure He can protect His own story through the ages…from getting lost in translation.

Anyway, what do you think about pursuing truth? It doesn’t happen without intentionality. We are being blasted with “someone’s truth” most all the time. Growing weary of pursuing truth would not go well for us.

Pursuing the Truth Requires Modesty About OurselvesMona Charen

Monday Morning Moment – the Essence and Ethics of Spin in Our Work, Our Politics, and Our Community – Deb Mills

2) Giving Voice to the Voiceless – Two friends and I are doing a study together, along with many others online. It is  Arise: a Study on God’s Heart for Justice. Easy to do – very thought-provoking and convicting.Photo Credit: IF Gathering

It’s a six-week look at God’s heart for justice and came at just the right time for me. Some of us are deeply engaged with turning stories of injustice into hope and healing. I am not one of those but so want to be.Photo Credit: IF Gathering

3) Connecting Skill – Benjamin P. Hardy is a writer that I follow. He is an organizational psychologist and writes on motivation and productivity. This past week, his post had an intriguing title: The Most Important Skill for Interacting with People . Definitely worth a read, but I will also tell you what that skill is:

Compassion/Consideration

Photo Credit: Carl Richards, New York Times

“If you treat every person you meet like they are dealing with a serious challenge, you’ll be right more than half the time. If you entreat people with love, kindness, empathy, and discernment, they will appreciate you so much.

You could change someone’s life today. You could potentially save someone’s life today. You could also indirectly change countless other lives through the ripple effects of making just one person feel heard and seen.

Send the text to a friend.

Make that call to a loved one.

Apologize to a co-worker or employee.

Wrote William Shakespeare, ‘They do not love that do not show their love.'”Benjamin P. Hardy

The Most Important Skill for Interacting with People Benjamin P. Hardy

Ask Yourself: What Burdens Is That Other Person Carrying?Carl Richards

4) Biomedical Treatment for Autism – [This is fascinating to me, but I have some idea how hard this could be to read by parents trying to make decisions about what’s right for their child with autism and the rest of their family. So please bear this in mind, while you read.]

During a conversation this week with a young mom who has a child diagnosed with autism (Autism Spectrum Disorder), my concept of food as intervention was rocked. In her determination to rid her child of the ravages of autism, she is following the counsel of a renowned local pediatrician,  Dr. Mary Megson.  Her approach with autistic children includes intensive testing of biological factors and then applying biomedical measures as appropriate for each child’s findings.

I’m not going into the specifics, but my friend has changed up her child’s diet and has also added a long list of supplements each day. Who would even imagine that giving cod liver oil to a child would have impact on autism? I know her sweet child and the changes I’ve seen just in the last few months are remarkable. The video below captures what another mom did for her son and the difference it made. [Don’t be overwhelmed by all the interventions…every family must decide for themselves what they can believe and manage/afford in the care of their child with autism.]

From my friend’s experience and my wonder at this strange disorder, this type intervention is definitely something to consider…for a season, for the sake of a child. There are just so many diets out there, so I can’t imagine how parents make their decisions. Hopefully the benefits outweigh what can be very isolating and divisive between people who care about each other.

Changes in Attitudes, Changes in Latitudes – Ronald E. – one father’s story

5) An Antique Store Experience – This week I was home visiting my family in Georgia. My sister-in-law is an amazing crafts-person – taking dreary scuffed-up (albeit much loved by someone in the past) old furniture and bringing them to life again. She knows all the best antique shops where others do the same sorts of re-purposing and “up-cycling”.

[Someone took a tv cabinet and made it into a beautiful display piece. Do you see the doors of the cabinet were made into the shelving? And how about an artsy chandelier made from bed springs?!]

[Chenille takes me back to childhood before our comfy modern fabrics…when chenille was the softest bed cover to wrap up in.]

RVA Antiques – a Happy Place – Deb Mills

Saturday Short – Sweet Plans for a Day in River City – #RVA – to Celebrate That Lovely in Your Life – Deb Mills

That’s a wrap on this week’s favorite finds. Please favor us with some of yours in the Comments section below. Have a splendid end-of-summer weekend. Be gentle with yourself and with those you meet…you just never know what it will mean.

Bonuses:

Beyond the Guitar – “I’m in a Video Game” – Nathan Mills

YouTube Video – The Chosen – This Movie Changed the Way I Feel About Christmas – The Shepherd Pilot Episode – Don’t miss the ending.

Quote:

Unhinged. My choice word to describe how I’ve felt all week culminating in a Friday to which I awoke with my eyes being super swollen. I’m wearing an outfit I’m 99% sure I already wore this week (hey, I blame it on being European for a short season & go ahead and judge me as though you’ve never done the same). I’ve slept horribly all week because of worry and stress waking up around 4.

I decided I was going to redeem Friday, eat a croissant, have good coffee, and read a book. Please note the weird lighting and spilled coffee in the background. Because this is actually my life.

The book I’m reading is about a surgeon who during WW2 lived in China and served the Lord and the people there until his premature death. A friend asked me where and why I find books like this and suggested I read something lighter (sometimes I do). This morning it hit me that I know the answer why.

Gravity.

The gravity of a life lived before the Lord in a selfless, sacrificial way calls into reckoning my frivolity and selfishness. I need gravity because far too often I am unhinged and need to be reminded that who I am in Christ, swollen eyes/outfit/sleepless soul/etc., is enough because it doesn’t depend on me. God takes my unhinged-ness and allows me to cast my burdens on him.

And I’m working on it. Praise God. – A Friend, with permission

3 Ways Senior Leaders Create a Toxic CultureRon Carucci

The Dangers of Distracted ParentsErika Kristakis

Photo Credit: Housekeeping 101, Facebook

Photo Credit: Marianne Wink, Facebook

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service

Blog - Horst SchulzePhoto Credit: Arnezzy.tumblr.com

Just the expression “5-Star Hotels” summons delicious images of ocean views and chic, comfortable rooms and all those tiny touches to insure your return. Though never a guest in such a hotel, I have enjoyed 4-star treatment, and I have been a customer of Chick-fil-A  and Southwest Airlines. All through our days, we are administering and receiving some sort of customer service.

A couple of weeks ago, I had the privilege of learning about customer service from Horst Schulze, a world-renowned leader in the field of luxury hotels. He gained his wisdom and expertise, up through the ranks, and his counsel is applicable to any peopled workplace or organization. Schulze puts caring at the foundation for world class excellence – not just caring about the customer or client (albeit extremely important) but caring for all people (the employees and all who interface with each other in his industry).

Mr. Schulze talks about the service process as three parts: delivering an excellent product (without defect), in a timely manner, with genuine caring. Genuine caring. Not silly over-friendliness, or with casual sloppiness. Genuinely caring for the customer’s personage, time, and purpose for that interaction.

Since his presentation, I have intentionally looked at service very differently. Whether we’re talking about a small business or a large franchise, a school or university, or even such a thing as a church connection team. We can enhance customer satisfaction and loyalty by intentionally and comprehensively setting our culture.

Mr. Schulze is people-oriented – with his employees, vendors, and customers. He manages this in his hiring and training practices and through a vigilant daily (industry-wide) practice of his canon of customer service standards* (definitely worth a read- click on the link below to read the 24 standards). As I listened to him speak, his whole demeanor was that of one who joyfully delights in excellence and bringing it to bear in improving the lives of those around him.

No matter how well we think we’re doing in providing services or responding to the needs of our clients/customers, we would do well to look at the practices of such businesses as the Capella Hotel Group, Chick-fil-A, and Southwest Airlines. You will see this common thread of caring in their philosophies, culture, and standards.

“I dreamed of hotels where every employee comes to work not just to work but to create excellence, where every employee is committed, and where it’s not about creating rules but about every customer being taken care of the way they want to be taken care of.” – Horst Schulze**

“Focus on creating an organization of excellence and have processes where you can transfer excellence. That starts by finding out what is excellent in the eyes of the customer – what the guest really wants from us – based not just on what they said they wanted but what they were really thinking.” – Horst Schulze**

“It’s my responsibility to set standards. I have no right to accept mediocrity or limitation. If you don’t point out flaws, mediocrity will set in. It’s my business to do what is right and not make excuses for mediocrity. I agonize when I make a decision that it is good for all concerned; if it’s not, I don’t do it.” – Horst Schulze**

[Leading by Culture] “Southwest was the first to create a position entitled “Vice President of Customers.” For many years Colleen Barrett held the position. She understood that Customers always come first, and that in order to have a Customer service mindset you cannot separate the importance of the internal Customer (Employees) from the external Customers (passengers). If the internal Customer is happy, it will naturally flow to the external Customer in the form of good service.” – Lessons in Loyalty, Ian BrooksBlog - Southwest Airlines - Customer Service Culture - leapq.orgPhoto Credit: leapQ.org

 “Every life has a story, and often our customers and our employees, need a little grace and a little space when you deal with them because they are either experiencing a problem, just finished having a problem, or are about to have one. The word ‘restaurant’ means place of restoration. We think of Chick-fil-A as an oasis where people can be restored.  We’re all people with a lot of emotional things going on that don’t necessarily show on the surface, so we try to offer amenities and kindness that minister to the heart.” – Dan Cathy, President, Chick-fil-A***

Blog - Customer Service - Chick-fil-APhoto Credit: jyontheroad.blogspot.com

“Forty years ago, exceptional was a glass elevator in the lobby; then it became real paintings and fine marble and so on. Now it’s coming back to doing what the individual guest really wants: personalized and individualized service geared not to the market, but to the individual. True luxury today is about responding to each individual guest.” – Horst Schulze**

*Capella Hotel Group’s Canon service standards conceived by chairman and founder Horst Schulze

**Defining Luxury – LEADERS Interview with Horst Schulze

YouTube Video – Horst Schulze- Presentation on Customer Service

Global Leadership Summit – 6 Take-Aways from Day 2 of #GLS15

Summaries on All Speakers of Global Leadership Summit 2015 by David M. Arnold

Notes from the GLS15 – Creating World Cass Service – Horst Schulze

****A Lesson in Customer Service from Chick-fil-A President Dan Cathy

The Chick-fil-A Difference: Why Customer Lingo Matters

Thank you. My pleasure.

What You Can Learn from Southwest Airlines’ Culture

***Lessons in Loyalty: How Southwest Airlines Does It – An Insider’s Point of View

Southwest Airlines – the Airlines with Heart – and One Heart I Know Well