Monday Morning Moment – Considering Others – the Wawa Experience

Small acts of kindness aren’t really so small. They add up and can alter your day. Take stopping into Wawa – “the ultimate convenience store for food, drink, fuel, and more”. [If you don’t have Wawa in your town, it’s wherever you stop for gas and coffee.] Now, Wawa seems to be a working person’s stop-on-the-go place. Fueling the car and grabbing a quick beverage (plus food maybe). Customers are on the move. They have places to go.

What happens there, in seconds, is noteworthy. When folks go to and from the store, they almost without exception, hold the door for the next customer. Literally, I sometimes just stand and watch, while filling my gas tank. [It would have been creepy for me to video this activity although I was tempted. It’s a constant where the one opening the door waits for the oncoming person exiting or entering.

So considerate. So courteous. Now, I’m sure there are folks who run in to grab coffee and are lost in their thoughts. They enter and exit without thinking. Not noticing the person in front or behind them. This happens…just doesn’t seem to happen here.

I love that about Wawa. Working people who have jobs to do but take the seconds to hold the door. A small act of kindness. Do we do that intuitively? Or did we learn it from someone – at home, in the classroom? It’s definitely a work culture phenomenon as well. Check out the #1 element of work culture that matters in the SloanReview article:

10 Things Your Corporate Culture Needs to Get Right – Donald Sull and Charles Sull

We lived overseas for many years and were amazed at the courtesy extended toward us and others. If I was at tea with local ladies and children entered from school, without prompting, they would go around the circle of women and greet each one of us. No matter how old they were. That was just one example of the almost ceremonial expression of hospitality wherever we found ourselves. Now, every culture has its imperfect treatment of people, but I was struck but the impact of courtesy and consideration expressed even from small children, even from teens.

Photo Credit: How to Know a Person, David Brooks, GoodReads

A verse in the Bible comes to mind related to this: “Do nothing from selfishness or empty conceit, but with humility consider one another as more important than yourselves.” (Philippians 2:3) In that moment, considering another more important than myself. A great exercise in life.

What does it take to teach, model, and reward/reenforce such qualities as consideration and courtesy such that they continue throughout life? I’d love to hear your take on this, in the Comments.

It was a sweet visit to Wawa for me. Consistent with every other visit. My favorite coffee (Hazelnut with vanilla creamer) even came free today and it’s not even Free Coffee Tuesday.

So…think about slowing down a bit and consider others just ahead of or behind you, and hold the door. If you read this far, you probably already make a habit of showing that level of care. Thank you.

Putting Others Before Yourself – 7 Great Tips – David Peach

The Power of Etiquette: How Practicing Good Manners Enhances Our Well-being

How to Teach Kids Good Manners: The True Meaning of Etiquette and Why It’s Important – Ashika Singh

The Importance of Courtesy: Lessons in Kindness and Respect – Naytik Sheth

Seven Activities for National Courtesy Month (September)

[Postscript: Below you’ll find another quote on being a friend or creating community. It goes beyond the scope of this Monday Morning Moment but is apropos to how we treat people, even in the moment, even strangers.]

Photo Credit: How to Know a Person, David Brooks, GoodReads

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