Tag Archives: Conflict

Monday Morning Moment – “What If You’re Wrong”

Photo Credit: Unsplash

What just happened? When you read the title “What If You’re Wrong”, was there a reaction in mind or body? If I had written “What If I’m Wrong”, it would have been far less provocative, right? Clearly, it’s possible for me to be wrong on many things. Not just possible but actual. I am most probably wrong on a number of things, either out of ignorance, preference, a lack of understanding, or neglect of the truth.

Is there a way we can talk about the stuff that matters to us with people who care about very different sorts of things? People who strongly disagree. People who are sure they are right, when we are also sure that we are…and they are wrong.

Below you’ll find an old video of a Richard Dawkins lecture at a Virginia university. He took questions from the floor, and one very brave, if not naive, student asked him “What if you’re wrong?” His answer, or non-answer but more repartee, was clearly one he had fashioned for just that question. Have a listen.

The lecture must have had to do with the existence of God, and Dr. Dawkins, though once a “Christian” is now an atheist. His response to the student was condescending, dismissive, and unkind. Oddly, his reasoning fell along the same lines as a 16y/o Muslim student in my World Religions class in Morocco. My student surmised that people followed the religion of their parents. Yet, here, Dr. Dawkins disproved what he said himself by leaving the Christian faith for atheism. In the video, maybe he considered disrespectful the student asking the question, therefore, he responded with mirrored disrespect. Who knows?

This is what I’m wanting to know. Can people engage each other with curiosity, care, and consideration (hope you don’t mind alliteration)…when they are at opposite ends of a worldview or belief system?

The key is those 3 c-words above. If I truly want to understand the position of another person, hopefully that can be communicated in such a way that engenders an openness. If that person knows I truly care about him/her, maybe they would be willing to trust me with such a conversation. If they knew my desire is to take into consideration how they came to their conclusions, maybe they would risk digging down into their reasoning. No judgment. On either side.

That would be amazing.

Writer, creator Adam Dachis posted a helpful piece for Lifehacker.

How to Know When You’re Wrong (and What You Can Do About It) – Adam Dachis

  1. Common Denominator – Find It. What might the continuing point of contention between you? Find that “button” that always gets pushed and choose together to find a way for it not to be the confounding issue.
  2. Considering What’s Right – Convictions & Outcomes When you analyze your positions (convictions), it is possible to consider which would lead to a better outcome. This is a growth point toward understanding if not change.
  3. Changing Someone Else’s Behavior – Shouldn’t Be the Goal. – Trying to change the other person’s opinion or worldview can’t be the goal. They are in control there, but you can change something about your own behavior toward them or the situation. This approach is not about people-pleasing but about defusing and deescalating. The goal has to be relationship, or why bother?
  4. Consult the Facts. We tend to focus on and be influenced by information that aligns with how we think, not even considering that the information might be wrong. If one of us considers the other wrong, the temptation is to attack (if I am the one feeling right or feeling wrong, the default is to become defensive and tempted to attack). Listen to the other side. Be tuned into what you are feeling as well. Stay in the conversation. Treat yourself and the other person with compassion. The goal is understanding.

Gustavo Razzetti, a work culture design consultant, writes about the difference between the soldier mindset and the scout mindset in dealing with conflicting worldviews:

“The soldier mindset is rooted in the need to defend ourselves. The pressure to be right elevates our adrenaline—we experience a fight-or-flight response.

A more curious mindset is that of the scout—this role is about understanding, not defending our beliefs. The scout goes out, maps the terrain, and identifies the real challenge—he wants to know what’s really there.

The mindset you choose affects your judgment, analysis, and decision-making.

The soldier mindset is rooted in emotions like aggression and tribalism. The scout mindset is rooted in curiosity—it’s about the pleasure of learning new things, being intrigued when new facts contradict our beliefs, and not feeling weak about changing our mind.

Above all, scouts are grounded—their self-worth isn’t tied to how right or wrong they are.” – Gustavo Razzetti, “What If You’re the One Who’s Wrong”

I lived for many years in countries where the majority religion was not my own. Local friends would at some point or other ask me the “right or wrong” sort of question… “Why wouldn’t I consider their religion?” I treated that question with the care I had for those friends. In fact, I have a document on my computer where I considered all their tenets of faith and what kept me from becoming a follower of their religion. What was right for them was wrong for me.

However, the most beautiful experience of those “What if you’re wrong” scenarios was what happened with my dearest local friends. Without knowing the concept at the time, we determined to make each other feel “seen, soothed, safe, and secure”. Although my own faith (especially my belief in Jesus as Savior and Lord) would not be altered, these friends mattered deeply to me. We reconciled our differences in faith through the depth of our friendship. If one had to be considered right and the other wrong, we would still love each other. Period. Full-stop.

One Small Step – StoryCorps

Winsomeness, Wisdom, and the Way of Jesus: A Few Reflections on Christ and Culture From John 6 – David S. Schrock

Photo Credit: Reddit

Monday Morning Moment – Emotional Intelligence at Work and in Life – We Think We Have It or Can’t Be Bothered – Don’t Miss This!

blog-emotional-intelligence-ucreativePhoto Credit: UCreative

[From the Archives – I wrote before on Emotional Intelligence here, here, and here. Below you’ll find the summaries from those pieces.]

You can probably remember an encounter with someone who was so engaging and interesting that you hoped you would meet them again, or work with them some more, or even become their friend.

Below is a story of how I experienced emotional intelligence in a beautiful and transforming way.

Years ago, I worked for a beloved organization. In that work context, I’d had an idea of a particular needed next step. Even though it wasn’t a strength of mine to carry the ball on it, I saw such a need for it to happen that I floated it a couple of times to our leads.

It didn’t go anywhere…timing, not the right people in place…lots of variables.

Then, out of the blue, an announcement came down that we were going to run a pilot on that very idea. The woman leading the pilot was perfect for it. Enthusiastic, funny, bright, humble, and inclusive. Perfect.

I messaged her about how excited I was about the pilot and told her if I could be any help at all, just let me know.

Because of who she was (and maybe the timing…although I think it was just her), the project hummed along. Lots of others jumped in to help. I was so excited. Felt no need to push in but wanted to cheer-lead any way possible.

Then she wrote me this brief message – surprising and lovely – full of emotional intelligence. She said at that time she didn’t need more folks on the project, BUT she commended me and expressed her gratitude for my support. Just a message. A few lines.

It was just what I needed and I didn’t even know I needed it.

Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.” 

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The Little-Known Relationship Between Emotional Intelligence and Success – Shane Barker– rapid read with definition and characteristics of emotional intelligence.

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Remember this distinction: there are smart people and then there are emotionally intelligent people. If you don’t have a sense of the difference in these two, Paul Sohn posted an infographic (yay!) that gives an excellent description of emotional intelligence. There are a lot of smart people out there but what a joy when your boss, as smart as he may be, is also a great communicator with and appreciator of people.  [Go back and click on that infographic – very helpful!]

Emotional Intelligence is a concept that’s been around for awhile now.  Matt Monge’s article for The Mojo Company sparked my interest some time ago. He described 6 symptoms of leaders with low emotional intelligence.

Two of Monge’s points were: 1) Leaders with low emotional intelligence say “I’m sorry you feel that way” more than “I’m sorry,” and 2) Leaders with low emotional intelligence often blame the people they hurt for the situations leading to them being hurt.

Daniel Goleman has written several books on this topic including Emotional Intelligence: Why It Can Matter More Than Intelligence and Social Intelligence: The New Science of Human Relationships. The very cool thing about emotional intelligence is that it can be developed. The big dilemma is whether bosses or even teammates, not bothered by their impact on others, would buy into this relational skillset. Incorporating such concepts in personnel accountability metrics might provide some incentive. I’ve added graphics below that helped me further understand emotional intelligence.

Blog - Friday Faves - Emotional Intelligence - grid - dollieslagerPhoto Credit: Dollie Slager

Blog - Friday Faves - Emotional Intelligence - low & highPhoto Credit: The King and Queen

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Even people with strong emotional intelligence can find themselves off-balance when in conflict with someone. Leadership writer Marcel Schwantes gives counsel for this in 7 Brilliant Things Emotionally Intelligent People Do When Their Buttons Are Pushed.Photo Credit: Wikimedia Commons

Schwantes encourages us to respond rather than react in a conflict situation. His seven action points follow (read more of his article for his commentary on each one).

  1. Get perspective.
  2. Take a 6-second pause.
  3. Stay humble.
  4. Try empathy.
  5. Ask the most conflict-diffusing question. [“Are you ok?” What’s going on?”….what else would you think would diffuse the situation?]
  6. Speak from your authentic self.
  7. Be the first to reach out after conflict.

Don’t miss the brief video at the end of Schwantes’ piece on 3 Simple Questions to Improve Your Emotional Intelligence.

Blog - Friday Faves - Leadership - Emotional IntelligencePhoto Credit: Self Study History 

I hope you’re surrounded by emotionally intelligent people. Maybe you’re an “EI” rockstar yourself. For me, that woman above, piloting the project, had my respect from the beginning, but because she responded to me in such an honoring, genuinely considerate way, she also has my complete support and more.

Do you have any emotional intelligence stories? Please comment below. We can always use  stories of great bosses and coworkers to inspire and spur us on.

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Try These Two Smart Techniques to Help You Master Your Emotions – Lisa Feldman Barrett

How Emotional Intelligence Boosts Your Endurance – Alex Hutchinson

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Bonus: Resources for Raising Our Children to Be Emotionally Intelligent

Research Shows Reading Improves Kids’ Emotional Intelligence and Increases Empathy – Katie Priske

This Is How to Raise Emotionally Intelligent Kids: 5 Secrets From Research – Eric Barker

Parents Who Raise Emotionally Intelligent Kids Teach This Important Skill, Says Neuroscientist and Parenting Expert – Here’s How – Willian Stixrud & Ned Johnson

Chores Lead to Happy Children. So Why Do So Few Parents Require Them? – Annie Holmquist – OK…this doesn’t really have to do with emotional intelligence but it fits in the mix of raising kids well.

Monday Morning Moment – Gently Confronting the Conflict Generated by Reductionism (You Want to Know this Word)

Photo Credit: Quote Master

Today, I want to talk about reductionism – how we reduce a whole person into one part – one facet that we take great pleasure in mocking or deriding. Thinking highly of ourselves in the process. Don’t miss this! Here we go.

Pierce Taylor Hibbs is a writer, teacher, and gentle theologian. I came across a piece he wrote this past week, and it has brought such clarity to a murky subject. The piece is “Reductionism: the Disease that Breeds Conflict”.

Don’t let that big word reductionism put you off. Hibbs will define it, but first, let me give you a scenario or two where we have seen this in action (and when we might have added to the fire of such a situation). We’re at a party of peers. We feel comfortable to just say what we think about any number of people, policies, or processes. No filters. What kinds of things pop up in those conversations? Mind you…they all are met with heads nodding (or shaking), laughter, and attitude. Mocking derision even.

Who are we in this conversation? The chief propagator of said comment. The amused and agreeing audience. The one uncomfortably close in character or worldview of the one being mocked. The one not necessarily close to the subject of putdown, but not comfortable with the putdown…or the people enjoying it.

Now…the definition of reductionism before we weigh in on our conversation topics. Hang in there. it’s so worth it. Pierce Taylor Hibbs on reductionism:

“Reductionism is the stepchild of our desire for mastery (complete control), which emerged from the ancient evil of autonomy Autonomy is the idea that you’re completely and utterly independent…You want full control. The thing is, you can’t have that. . . you know, because you’re not God. You’re limited by nature. That’s how you and I were made. But we’re so stubborn that we don’t accept limitation. We refuse to think we can’t master our own lives. So, within what John Frame calls the fantasy world of autonomy, we chase after mastery, and when we can’t get it (again, we never will get it), then we pretend to have it with . . . reductionism…If we can’t master our lives, then we can simplify them and make it seem as if we’re in full control. We can reduce the complexity of our own lives, the people in them, and the problems that surround us. We can take, in other words, an issue or person with a thousand dimensions and pretend that there’s only one dimension. That’s reductionism. Put differently by my friend and teacher, [Vern Poythress], reductionism happens when people “reduce the world to one dimension of the whole. . . . But reductionism is poverty-stricken, not only in its threadbare endpoint consisting of only one dimension, but also in its explanatory power.””

Reductionism, in short, is when people make something a lot simpler than it is. They do this for the sake of convenience, or egoism, or to build their own self-righteousness. There’s no shortage of motives, but I can’t think of any that are wholesome. And note what Poythress ended with: it lacks explanatory power. Read: it doesn’t actually explain much...In our frustration we reduce people, problems, and situations to manageable bits (ignoring swaths of information) in order to convince ourselves of our own mastery. You can start to predict why this is so destructive.”

Reductionism hurts people because it flattens them. It takes a human life (or a situation, political topic, etc.) and crushes it down to a single dimension, ignoring all of the others. That not only fails to align with reality (reality is always more complicated than we could ever dream); it insults people by making judgments based on that single dimension.”

OK…here we go on the topics “reduced”:

Vaxxers/non-vaxxers. Maskers/non-maskers. Cool/Not Cool. Liberals/Conservatives. Republicans/Democratics. Pro-lifers/Pro-Choice/Abortion. Boomers/Ageists. Patriot/Isolationist. Racists. Privileged. Stupid. Misogynist. Hurtful. Offensive. Homophobe. Sexist. Small-minded. Evangelicals. Enneagram or other reductionist labeling.

We can reduce a person into a box of one word or phrase. What is up with that? Nothing good. It’s handy for a laugh at a party or a sympathetic ear who “gets” people “like that”.

It is not reality. It may be entertaining, but it furthers the accepted divide between people. It degrades not only the subject of the derision but the audience, as well as the person speaking. Hibbs suggests a solution for those who want one:

“Reductionism is killing us because it’s killing our conversations. It’s killing open, receptive dialogue. It’s polarizing the nation, even the world. For our part, we have to start identifying and assaulting reductionism whenever it crops up in our conversations…But what are we supposed to do instead?…We need God and other people to understand not just the world, but even ourselves truly. We need two things: humility and a withholding of assumptions.” – Pierce Taylor Hibbs

He goes on in his piece, giving specifics of how humility and withholding assumptions work together to soften the elements of conflict, even to the possible healing of rifts. Hibbs is a Christian theologian and speaks eloquently of the life of Jesus in his people in the call to a ceasing of conflict. Not just avoiding conflict, but confronting reductionism. Whatever your faith, his counsel is sound in acknowledging the sting of our current biting and devouring social culture. And resisting the temptation of engaging in it…but not be just keeping silent and existing the conversation. Definitely worth our consideration.

Photo Credit; Janet Mock, Audi Quotes

Why Do We Have to Make Others Wrong to Be Right? – Lolly Daskal

Personality Tests: Why Are We Obsessed with Labeling Ourselves? – Sara Abdelbarry

[The above video is fascinating. Wow!]

Bullying: Scoffers, Mockers, Ridicule, and Scorn in the Bible and Today – Kelly Ann Christensen

Monday Morning Moment – Emotional Intelligence at Work and in Life – a Story

blog-emotional-intelligence-ucreativePhoto Credit: UCreative

[I have written before on Emotional Intelligence here, here, and here. Below you’ll find the summaries from those pieces.]

You can probably remember an encounter with someone who was so engaging and interesting that you hoped you would meet them again, or work with them some more, or even become their friend.

Over the last few weeks, I had such an experience.

Background: Being a part of a beloved organization, engaged and working hard, we can get a passion to take it to the next level. We see both what we’re doing well and also what’s missing. For awhile, I’d been putting together an idea in my head of a particular next step. Even though it wasn’t a strength of mine to carry the ball on it, I saw such a need for it to happen that I floated it a couple of times to our leads.

It didn’t go anywhere…timing, not the right people in place…lots of variables.

Then, out of the blue, an announcement came down that we were going to run a pilot on that very idea. The woman leading the pilot was perfect for it. Enthusiastic, funny, bright, humble, and inclusive. Perfect.

I messaged her about how excited I was about the pilot and told her if I could be any help at all, just let me know.

Because of who she was (and maybe the timing…although I think it was just her), the project is humming along. Lots of others jumped in to help. I was so excited. Felt no need to push in but wanted to cheer-lead anyway possible.

Then she wrote me this brief message – surprising and lovely – full of emotional intelligence. She said at that time she didn’t need more folks on the project, BUT she commended me and expressed her gratitude for my support. Just a message. A few lines.

It was just what I needed and I didn’t even know I needed it.

Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.” 

__________________________________________________________________________

Emotional Intelligence and Success – Study Wizards  – rapid read with definition and characteristics of emotional intelligence.

__________________________________________________________________________

Remember this distinction: there are smart people and then there are emotionally intelligent people. If you don’t have a sense of the difference in these two, Paul Sohn posted an infographic (yay!) that gives an excellent description of emotional intelligence. There are a lot of smart people out there but what a joy when your boss, as smart as he may be, is also a great communicator with and appreciator of people.  [Go back and click on that infographic – very helpful!]

Emotional Intelligence is a concept that’s been around for awhile now.  Matt Monge’s article for The Mojo Company sparked my interest some time ago. He described 6 symptoms of leaders with low emotional intelligence.

Two of Monge’s points were: 1) Leaders with low emotional intelligence say “I’m sorry you feel that way” more than “I’m sorry,” and 2) Leaders with low emotional intelligence often blame the people they hurt for the situations leading to them being hurt.

Daniel Goleman has written several books on this topic including Emotional Intelligence: Why It Can Matter More Than Intelligence and Social Intelligence: The New Science of Human Relationships. The very cool thing about emotional intelligence is that it can be developed. The big dilemma is whether bosses or even teammates, not bothered by their impact on others, would buy into this relational skillset. Incorporating such concepts in personnel accountability metrics might provide some incentive. I’ve added graphics below that helped me further understand emotional intelligence.

Blog - Friday Faves - Emotional Intelligence - grid - dollieslagerPhoto Credit: Dollie Slager

Blog - Friday Faves - Emotional Intelligence - low & highPhoto Credit: The King and Queen

___________________________________________________________________________

Even people with strong emotional intelligence can find themselves off-balance when in conflict with someone. Leadership writer Marcel Schwantes gives counsel for this in 7 Brilliant Things Emotionally Intelligent People Do When Their Buttons Are Pushed.Photo Credit: Wikimedia Commons

Schwantes encourages us to respond rather than react in a conflict situation. His seven action points follow (read more of his article for his commentary on each one).

  1. Get perspective.
  2. Take a 6-second pause.
  3. Stay humble.
  4. Try empathy.
  5. Ask the most conflict-diffusing question. [“Are you ok?” What’s going on?”….what else would you think would diffuse the situation?]
  6. Speak from your authentic self.
  7. Be the first to reach out after conflict.

Don’t miss the brief video at the end of Schwantes’ piece on 3 Simple Questions to Improve Your Emotional Intelligence.

Blog - Friday Faves - Leadership - Emotional IntelligencePhoto Credit: Self Study History 

I hope you’re surrounded by emotionally intelligent people. Maybe you’re an “EI” rockstar yourself. For me, that woman above, piloting the project, had my respect from the beginning, but because she responded to me in such an honoring, genuinely considerate way, she also has my complete support and more.

Do you have any emotional intelligence stories? Please comment below. We can always use  stories of great bosses and coworkers to inspire and spur us on.

___________________________________________________________________________

Try These Two Smart Techniques to Help You Master Your Emotions – Lisa Feldman Barrett

How Emotional Intelligence Boosts Your Endurance – Alex Hutchinson

___________________________________________________________________________

Bonus: Resources for Raising Our Children to Be Emotionally Intelligent

Research Shows Reading Improves Kids’ Emotional Intelligence and Increases Empathy – Katie Priske

This Is How to Raise Emotionally Intelligent Kids: 5 Secrets From Research – Eric Barker

Chores Lead to Happy Children. So Why Do So Few Parents Require Them? – Annie Holmquist – OK…this doesn’t really have to do with emotional intelligence but it fits in the mix of raising kids well.

Monday Morning Moment – the Components of Truly Multiethnic Organizations – Color, Culture, Compromise, and Community

Photo Credit: ProExcell, Eclassified

Is being multiethnic part of your organization’s DNA or core values?

Whether a part of a Fortune 500 company or a megachurch, or whether just beginning a small business or a new church plant, our values are soon exposed. First, by our goals and then by our makeup.

“Like begets like”. For better or worse.

So…what if we see the value of multiethnicity in our organization, is it apparent in our makeup?

A quick assessment can come out of the 80/20 rule: when one racial group accounts for 80 percent or more of the membership (or organization).* In the US, if our company has 100 employees, and 79 or fewer are white, we are moving in the direction of being multiethnic in our makeup. Easier than counting through employees, just look at the makeup of the leadership team. That readily speaks to the direction of the organization.

I’m not talking quotas here, at all. Racial diversity is probably not the ultimate goal. It can, however, be a part of the goal.

If we are part of a mono-cultural (a racial majority) organization, there is benefit in asking these questions: Should we look more like the rest of the world? What do we communicate when we don’t? What problems do we make for ourselves in keeping the status quo? What positive impact can we have on the present and future, if we do act, moving toward multiethnicity, with intentionality?

For starters, let’s examine the components of a multiethnic organization – color, culture, compromise, and community.

Color and Culture Pastor and writer Bryan Loritts gives perspective in his book Right Color, Wrong Culture: The Type of Leader Your Organization Needs to Become Multiethnic (A Leadership Fable). Written in the style of the great Patrick Lencioni leadership books, it’s a fast and fascinating read, with much to mull over afterward.Photo Credit: Cedarville University

In his book, Loritts paints a clear picture of color and culture as he defines 3 types of cultural expression.

C1 – Persons within a certain ethnic group who have assimilated into another ethnic group. Loritts uses one such example from our TV pop culture of a few years ago: Carlton Banks of The Fresh Prince of Bel Air -and the It’s Not Unusual dance. On the surface, these persons would seem to easily blend into an emerging multiethnic organization. They bring racial diversity without rocking the institutional boat. Will just considering skin color get us to goal?

C3 – At the other end of the spectrum, the persons within an ethnic group who absolutely refuse to assimilate within other ethnic groups or cultures. Again, from the same 90s TV show, Loritts uses a different character as a light-hearted example: Fresh Prince Will Smith Dancing. C3s do not blend into the majority ethnic group and have no intention of doing so. What they bring to an organization is ethnic definition.

Hang in there with me. Especially if you’re thinking this has nothing to do with competence or corporate excellence. There’s more.

C2 Those persons who have the unique ability to go from one culture to another, without compromising or losing who they are in the process.

Who did Loritts give as a person we can all recognize as a probable C2? Denzel Washington. When you look down the 30-years-plus of Washington’s films, he chose to portray a wide range of characters at which we watched and wondered. C1s, C3s, and, of course, C2s. Washington is a black man with the wisdom and understanding of one who will bring his best to any situation, without losing himself.

This breakdown of cultural expressions made me take a long, hard look at my own life – if not my preferences, definitely my default. I’m a C2 wannabe in a C3 life AND organization. In earnest, I do want to be a C2, but too many actualities in my life point to the fact that I’m not there yet…but “there” is my goal.

We need C2s to grow into truly multiethnic organizations.

Compromise – To move our organizations toward a goal of multiethnicity, compromise, in the best sense of the word, will be required. As we look at our makeup and our market, we must ask hard questions of ourselves. What are we really willing to invest to get to a multiethnic leadership and true organizational partnership across cultures?

If leaders are interested in exploring and reaching beyond their particular demographic, they must understand that a lot of it has to do with …leadership. This is something that has to be flowing out of the leader. This intentionality and staffing will always prove to be a major catalyst for change. DeYmaz also issues a call for intentionality when it comes to developing diverse leadership teams…Bryan Loritts says the ideal candidate for a leadership role is what he refers to as a C2 leader. “A C2 is a person who is culturally flexible and adaptable without becoming ethnically ambiguous or hostile.” As an example of a C2 individual he points to actor Denzel Washington,as someone with the unique ability to play a variety of culturally-different roles while remaining true to himself in the process.* – Jeff Fehn

A Training Curriculum Model of Multiethnic Ministry Best Practices Designed for Harmony Vineyard Church – Jeffrey A. Fehn

Community – With intentionality and the willingness to give space to other ethnicities and cultures, our organizations can look like and identify with the world we serve. Our products and identity can  communicate both excellence, relevance, and highest humanity as we become more multiethnic. In fact, while we may strive toward diversity or multiethnicity… really the goal needs to be multiculturalism…enriching and empowering each other personally and organizationally.

While cultures are defined by their distinctiveness, community and interaction rely upon commonalities to establish unity. In order to have intercultural relationships, some accommodation must be made on one or both sides of the cultural divide. But the act of accommodation represents, to some degree, a compromise and loss of cultural values.Mark Naylor

Photo Credit: Together for Adoption
A truly multiethnic organization will be multicultural.
What is gained in formulating goals that bring together ethnicities and cultures with processes that encourage positive compromise and rich community? I’d say…the world.
Thoughts?

Where will these kids work, serve, and do community one day?Photo Credit: Flickr

[Postscript: Pat Lencioni’s most recent post popped up in my email this morning, a day after my weekly post went up. He adds one other “C”: Conflict – check out his read on Diversity’s Missing Ingredient.]

Right Color Wrong Culture: The Type of Leader Your Organization Needs to Become Multiethnic (A Leadership Fable) – Book Review by Chis Pappalardo and J. D. Greear

Right Color, Wrong Culture: The Type of Leader Your Organization Needs to Become Multiethnic (A Leadership Fable) – Bryan Loritts

*A Training Curriculum Model of Multiethnic Ministry Best Practices Designed for Harmony Vineyard Church – Jeffrey A. Fehn

5 Friday Faves – Replacing Your To-Do List, Unsung Heroes, Legacy, Gaslighting, and Emotional Intelligence in Conflict

Here’s to another Friday. As the heat of summer fades slowly into the cooler shorter days of fall, at least some of us welcome the change. This, like so many weeks, has had its unexpected joys and challenges. I so appreciate the wisdom, helps, and encouragements that lift and help us to stay in our lanes.

Below you’ll find my 5 Friday Faves for this week plus as many bonuses at the end. It was a rich week…hope yours was as well. Also, please share any of your finds in the Comments section. We all can happily learn from each other.

1) Replacing Your To-Do List – Leadership coach Tony Stubblebine has posted a brilliant piece on doing away with our to-do lists. He prescribes a problem-solver, thinker model of interstitial journaling. This makes productive use of the space between completing one project and starting the next. It entails jotting a few sentences in a journal (electronic or paper) – summarizing what we finished and jumpstarting our thinking on what is before us. This takes our to-do lists to a whole new level of getting things done.

Replace Your To-Do List With Interstitial Journaling to Increase Productivity

Photo Credit: The Inner Sage Australia

“We weren’t built for multi-tasking, so transitions between projects are very tough. We end up getting lost in procrastination. Even when we manage to transition quickly into our next project, our brain is still thinking about the last project. That means our second project suffers from partial attention. The science of multi-tasking says partial attention can mean a 40% or more reduction in cognitive performance. The Interstitial Journaling tactic solves all of these normal problems. It kills procrastination, empties our brain of the last project, and then gives us space to formulate an optimal strategy for our next project.”Tony Stubblebine

This article is hosted on Medium which offers Members Only reading (free membership) but it should allow you to read it on a first-time link click. That’s how I found Medium…and lots of helpful reading through it.

Tony Stubblebine – Productivity, Habits & Life iPhone App

2) Unsung Heroes – As I write this week’s Friday Faves, we have just finished our remembrance of the 9-11 terror attack and losses of 2001. Reading again about so many courageous victims and families, first responders and a nation in shock and grief helps in sorting out afresh what happened that day.

We don’t know what was the intended target of hijacked Flight 93 but we do know that several of the passengers heroically charged the cockpit. Among them were  Todd Beamer  and Mark Bingham. What courage!

“Let’s roll.” – The Real Story of Flight 93 – Ed Vulliamy

Another man I didn’t know about until this year was Rick Rescorla. He was the director of security for a very large company in the South Tower of the World Trade Center. After the first plane crashed in the North Tower, the building occupants were advised to stay at their desks, but he knew better. Rescorla got them all out as quickly as possible and returned to the building to make sure that everyone was out. He never got out with the collapse of the South Tower.

This running into danger instead of away is what we’ve come to expect of first responders, but we should never stop remembering them…or the cost they often pay.

3) Legacy – This week, seminary professor Chuck Lawless posted a thought-provoking piece on leaving a legacy – What Kind of Shadow Are You Leaving Behind?  He listed 14 possible “shadows” we cast for our children, colleagues, and friends. They include: Unbounded Love, Continual Selfishness, Material Idolatry, Genuine Faith, Committed Parent.Photo Credit: Pixabay

We cast shadows whether we plan them or not. They happen over time. Better for all of us to decide and intentionally establish what kind of shadow, what kind of legacy, we leave for those we love.

After you read his list, what would you add? If you comment, I’ll also share the ones that came to mind not on the list.

4) Gaslighting  – Have you ever heard this term? I had this extraordinary Aha moment this week when this term came across my Twitter feed. If you’ve had this experience you will find these definitions familiar:

“Gaslighting is a form of manipulation that seeks to sow seeds of doubt in a targeted individual or members of a group, hoping to make targets question their own memory, perception, and sanity. Using persistent denial, misdirection, contradiction, and lying, it attempts to destabilize the target and delegitimize the target’s belief.” – Wikipedia

“Gaslighting is a colloquial term that describes a type of psychological abuse in which the abuser denies the victim’s reality, causing him/her to question him/herself, his/her memory, or his/her perceptions. The term gaslighting is also sometimes used to apply to the use of inflammatory behavior or language that provokes someone to behave in an uncharacteristic way.” – TheGoodTherapy.org Team

Gaslighting often happens in relationships when one person uses a sometimes subtle manipulation to cause the other to think maybe she/he misunderstood or over-reacted to something the former did or said. In this unhealthy situation repeated over the course of the relationship, the one being “gaslighted” can begin to distrust her/himself and even go as far as to question their sanity.

I have had this experience and it is highly unsettling.

Think of how brutal this can be for a twosome, family, or work team.

Read psychologist Stephanie Sarkis‘ two pieces below. Very helpful.

11 Signs of Gaslighting in a Relationship

Are Gaslighters Aware of What They Do? – Stephanie Sarkis

Photo Credit: Wikipedia

You’re Not Going Crazy: 15 Signs You’re a Victim of Gaslighting – Aletheia Luna

5) Emotional Intelligence in Conflict – Even people with strong emotional intelligence can find themselves off-balance when in conflict with someone. Leadership writer Marcel Schwantes gives counsel for this in 7 Brilliant Things Emotionally Intelligent People Do When Their Buttons Are Pushed.Photo Credit: Wikimedia Commons

Schwantes encourages us to respond rather than react in a conflict situation. His seven action points follow (read more of his article for his commentary on each one).

  1. Get perspective.
  2. Take a 6-second pause.
  3. Stay humble.
  4. Try empathy.
  5. Ask the most conflict-diffusing question. [“Are you ok?” What’s going on?”….what else would you think would diffuse the situation?]
  6. Speak from your authentic self.
  7. Be the first to reach out after conflict.

Don’t miss the brief video at the end of Schwantes’ piece on 3 Simple Questions to Improve Your Emotional Intelligence.

Okay, Friends…let’s have a safe weekend, enjoy the weather, and be kind to those along the way.

Bonuses – Fascinating and worthy of their own Friday Faves slot – it was a rich week of learning and savoring what others bring to the table.

You Went to a Funeral and Then You Went Home – Courtney

Ryan JonYouTube Video – I’ve Never Met My Biological Mother

A Child’s Brain Develops Faster with Exposure to Music EducationAnita Nee

YouTube Video – The Clothing Industry Wants to Make Us Shop – More Waste – Opposing Views or Opposing Views’ Facebook page

How America’s Health Care System Got So Jacked Up – and How We Can Fix It – Jonathan Clark

Monday Morning Moment – What You Think of Others Matters – Workplace Wisdom

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[From the Archives]

At first, you really liked working with this person. Then, bit by bit, he/she began wearing on you. He is always playing with his phone. Her solution to today’s problem is too labor-intensive. His email responses have become terse. She is late for your meeting. You think, maybe I was wrong about him. He is not the person I thought he was. Maybe, she’s the wrong person on the bus.

When a relationship begins to deteriorate at work (or home), you are wise to take steps to turn this around as quickly as possible. You could be in a work situation that has been difficult from the outset. It is still possible for you to make inroads in turning that relationship toward a more healthy or positive one. If not altogether, at least from your side. Consider an adage that has had a long and useful run in our family and work.

Your opinion of someone approximates their opinion of you.Dave Mills

There are exceptions, but I have found this to be wise counsel (from my husband, no less) in both personal and professional relationships. When what was a warm, congenial relationship takes a turn toward the negative, you can actually work, from your side, to restore the relationship. Even to take it to a deeper level. It can get more uncomfortable at first, because you have to start with your own thoughts toward that person. How have they changed?

We send signals to each other – whether we speak or not.

My Mom raised us out of the era of Walt Disney’s Bambi:

“If you can’t say something nice, don’t say nothing at all.”

Good counsel except for the conversations that still go on in our heads and color our attitudes, our tone of voice, our preferences, and our decisions.

Let’s say I have an amicable relationship with a colleague, and then something happens. I may not even be aware of it – a misunderstanding, a misconstrued action, an insensitivity unaware. Then a chill develops, or a clear outright dislike. I have a window of opportunity to clear that up. Otherwise, if I don’t act, then a process can begin where I decide that person is a jerk and has woefully misjudged me…and off we go.

Remember: This can go both ways. You may have had a few off days with a colleague, and find yourself just not thinking so well of him, then stop it! It’s possible you can keep them from picking up that signal and prevent the relationship from getting more toxic as they decide you’re not so great either.

If I refuse to think ill of another person and discipline myself to be respectful, deferrent in my demeanor, and tireless in pursuing understanding, I could restore that relationship. If it doesn’t improve right away, my attitude and actions work for my own benefit and can definitely help build trust with my team members. One day…that relationship may also turn. It’s worth the effort.

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Jon Acuff talks about the four ways we invest in our careers – through skills, character, hustle, and relationships. In an interview with LifeReimagined.com, he had this to say about difficult, or neglected, work relationships:

“Even if you have skills, character and hustle, without relationships, it’s the career version of the Emperor’s New Clothes. Why?”

“If you don’t have relationships, you eventually don’t have people in your life who can tell you the truth about the decisions you’re making. You don’t have people who can tell you no or question you honestly. What I’ve learned is that leaders who can’t be questioned end up doing questionable things.”LifeReimagined.com interview with Jon Acuff

He identifies three types of people in our lives (work or otherwise, really): friends, foes, and advocates. Jon writes in Do Over:

“The best thing to give a foe is distance. We should ignore most foes. The problem of course is that we won’t. If your definition of foe is too loose and is essentially “anyone who kind of bothers me ever,” your job is going to be miserable. If you see people as your adversaries, it’s almost impossible to have a good working relationship with them. The first thing is to understand whether these foes are clueless or calculated. A clueless foe is that person whose behavior encourages you to fail. They are not malicious. They are not trying to make you lose, but with the power of their influence you are. “Bad habits are almost always a social disease – if those around us model and encourage them, we’ll almost always fall prey. Turn ‘accomplices’ into ‘friends’ and you can be two-thirds more likely to succeed.”Jon Acuff, Do Over

I think what Jon says is true. Because of my own worldview and value system (and married to Dave all these years), I don’t think we can just acknowledge there are foes out there and distance yourself from them. Sometimes, that is virtually impossible and still be effective at work. Because what can happen, if we don’t act to keep our own thinking clear, is that we take on some of that “foe-dom” ourselves. Maybe you aren’t going to be bosom buddies with this person, but your own work and other relationships can suffer if you develop bad habits around this person. Better to work on the relationship.

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“For no matter what we achieve, if we don’t spend the vast majority of our time with people we love and respect, we cannot possibly have a great life. But if we spend the vast majority of our time with people we love and respect – people we really enjoy being on the bus with and who will never disappoint us – then we will almost certainly have a great life, no matter where the bus goes. The people we interviewed from the good-to-great companies clearly loved what they did, largely because they loved who they did it with. – Jim Collins, Good to Great

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For as he thinks within himself, so he is. Proverbs 23:7

Finally, brothers, whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is lovely, whatever is commendable, if there is any excellence, if there is anything worthy of praise, think about these things.Philippians 4:8

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 Do Over by Jon Acuff

Fourteen Indispensable Leadership Quotes from Jim Collins – Thom Rainer

How to Deal With Difficult Co-workers – Read keeping in mind that some days you might be the one perceived as difficult.

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Photos: Just a few of the men in Dave’s life who required no special work on his part to love and respect…and there are many more. Grateful.