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Monday Morning Moment – Emotional Intelligence at Work and in Life – a Story

November 11, 2019 admindeb Leave a comment

Photo Credit: UCreative

[I have written before on Emotional Intelligence here, here, and here. Below you’ll find the summaries from those pieces.]

You can probably remember an encounter with someone who was so engaging and interesting that you hoped you would meet them again, or work with them some more, or even become their friend.

Over the last few weeks, I had such an experience.

Background: Being a part of a beloved organization, engaged and working hard, we can get a passion to take it to the next level. We see both what we’re doing well and also what’s missing. For awhile, I’d been putting together an idea in my head of a particular next step. Even though it wasn’t a strength of mine to carry the ball on it, I saw such a need for it to happen that I floated it a couple of times to our leads.

It didn’t go anywhere…timing, not the right people in place…lots of variables.

Then, out of the blue, an announcement came down that we were going to run a pilot on that very idea. The woman leading the pilot was perfect for it. Enthusiastic, funny, bright, humble, and inclusive. Perfect.

I messaged her about how excited I was about the pilot and told her if I could be any help at all, just let me know.

Because of who she was (and maybe the timing…although I think it was just her), the project is humming along. Lots of others jumped in to help. I was so excited. Felt no need to push in but wanted to cheer-lead anyway possible.

Then she wrote me this brief message – surprising and lovely – full of emotional intelligence. She said at that time she didn’t need more folks on the project, BUT she commended me and expressed her gratitude for my support. Just a message. A few lines.

It was just what I needed and I didn’t even know I needed it.

“Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.”

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Emotional Intelligence and Success – Study Wizards – rapid read with definition and characteristics of emotional intelligence.

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Remember this distinction: there are smart people and then there are emotionally intelligent people. If you don’t have a sense of the difference in these two, Paul Sohn posted an infographic (yay!) that gives an excellent description of emotional intelligence. There are a lot of smart people out there but what a joy when your boss, as smart as he may be, is also a great communicator with and appreciator of people. [Go back and click on that infographic – very helpful!]

Emotional Intelligence is a concept that’s been around for awhile now. Matt Monge’s article for The Mojo Company sparked my interest some time ago. He described 6 symptoms of leaders with low emotional intelligence.

Daniel Goleman has written several books on this topic including Emotional Intelligence: Why It Can Matter More Than Intelligence and Social Intelligence: The New Science of Human Relationships. The very cool thing about emotional intelligence is that it can be developed. The big dilemma is whether bosses or even teammates, not bothered by their impact on others, would buy into this relational skillset. Incorporating such concepts in personnel accountability metrics might provide some incentive. I’ve added graphics below that helped me further understand emotional intelligence.

Photo Credit: Dollie Slager

Photo Credit: The King and Queen

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Even people with strong emotional intelligence can find themselves off-balance when in conflict with someone. Leadership writer Marcel Schwantes gives counsel for this in 7 Brilliant Things Emotionally Intelligent People Do When Their Buttons Are Pushed.Photo Credit: Wikimedia Commons

Schwantes encourages us to respond rather than react in a conflict situation. His seven action points follow (read more of his article for his commentary on each one).

Get perspective.
Take a 6-second pause.
Stay humble.
Try empathy.
Ask the most conflict-diffusing question. [“Are you ok?” What’s going on?”….what else would you think would diffuse the situation?]
Speak from your authentic self.
Be the first to reach out after conflict.

Don’t miss the brief video at the end of Schwantes’ piece on 3 Simple Questions to Improve Your Emotional Intelligence.

Photo Credit: Self Study History

I hope you’re surrounded by emotionally intelligent people. Maybe you’re an “EI” rockstar yourself. For me, that woman above, piloting the project, had my respect from the beginning, but because she responded to me in such an honoring, genuinely considerate way, she also has my complete support and more.

Do you have any emotional intelligence stories? Please comment below. We can always use stories of great bosses and coworkers to inspire and spur us on.

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Try These Two Smart Techniques to Help You Master Your Emotions – Lisa Feldman Barrett

How Emotional Intelligence Boosts Your Endurance – Alex Hutchinson

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Bonus: Resources for Raising Our Children to Be Emotionally Intelligent

Research Shows Reading Improves Kids’ Emotional Intelligence and Increases Empathy – Katie Priske

This Is How to Raise Emotionally Intelligent Kids: 5 Secrets From Research – Eric Barker

Chores Lead to Happy Children. So Why Do So Few Parents Require Them? – Annie Holmquist – OK…this doesn’t really have to do with emotional intelligence but it fits in the mix of raising kids well.

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Monday Morning Moment – When Your Work Culture’s In Trouble – with Matt Monge

July 23, 2018 admindeb 2 Comments

Photo Credit: Career Addict

Business thought leader and writer Matt Monge is my go-to guy on company culture. The fact that he also struggles personally with depression tenders my heart to what he has to say. He is a straight-talker. Courageous, transparent, and caring. Monge knows toxic work cultures. He is consulted to help fix them, and through his writing he gives generous help to all who struggle to thrive in a culture that makes that a challenge. Take heart, those of you currently in troubled work cultures. Once you have identified what the murkiness is about, you can then act to clear it out…or, if necessary, you can clear out. You have options.

Below you will find Monge’s piece 7 Signs Your Culture Is In Trouble. Click on the link to go further into depth on what these mean.

Your culture is in trouble if your CEO is a toxic leader. Matt Monge delineates this further in his article 10 Traits of Ego-driven Leaders. Employees and teams can experience huge shifts in their own thinking and behavior toward each other and customers, just in response to top-down influence. Beware of mission drift also.
Your culture is in trouble if poor managers are allowed to remain poor managers indefinitely. This is sad for both the manager herself and the team under her. When a company is frantic with reacting to the demands of toxic leadership, the simplest processes of feedback, teaming, and development take a backseat. Everyone suffers.
Your culture is in trouble if humanness and vulnerability are absent. In a troubled work culture, trust deteriorates. The bottom line is the driving force. Keeping one’s job and the perks of that job trumps everything else that might have once mattered in a work culture.
Your culture is in trouble if accountability is misunderstood and only selectively applies. Healthy accountability is meant to be a two-way process. Leaders and subordinates are best-served when they have open communication and transparency is high. An employee is much more open to accountability when he sees that his leaders also submit to the accountability of others.
Your culture is in trouble if people aren’t learning much. Opportunities for training and growth are signs of a healthy environment where employees clearly matter to the organization.
Your culture is in trouble if teams and departments have ongoing problems performing their core functions. This is a glaring sign of trouble. When performance is off and morale matches it, a cry for help is being sounded. When personnel just don’t care, something has to be done to turn that around. What that something is and who is capable to doing it can be sorted out by both managers and employees. Punitive action is not the answer.
Your culture is in trouble if executive team morale is low. This speaks to the ripple effect starting from a toxic CEO, through the organization and then back up the chain-of-command. Morale, as we know, has a huge impact on performance. When the executive team is struggling with low morale, reflecting that of the company, then it’s to the point that someone from the outside must come in to help correct course. This takes enormous vulnerability on the part of the executive team.

Having come through a cancer diagnosis, my experience is that it’s better to know what’s going on than to remain in the dark…or that murkiness of knowing something is wrong but you’re not sure what.

Once we identify what the struggle is with our work culture, we can begin to rectify our situation. Some things we may have little control over, but what we can change, we must.Photo Credit: Venture Lab, Pauline James

Business writer Joanna Zambas has given us examples that mirror Matt Monge’s list on company culture (see links below). One of her lists celebrates companies who have made culture a priority.

25 Unmistakable Signs of a Bad Company Culture – Joanna Zambas

20 Examples of Great Company Culture – Joanna Zambas

Southwest Airlines made Zambas’ list. It is my favorite domestic airline. Mainly because of its customer service. However, that customer service is rooted in a work culture that is very pro-employee. Photo Credit: Business2Community

I know that first-hand because of my contact, over many years, with one Southwest employee. Her kindness, demeanor, and consistent care at every touchpoint have demonstrated to me the very heart of this company.

My hope for all of us is that we can work toward a company culture like this one…bottom-to-top if necessary. For you as company leaders, you may not see this or any such piece…but I hope you can be encouraged or re-energized to grow such a culture. The impact will nothing but positive…you know it somewhere in that leader heart of yours.

7 Signs Your Culture Is In Trouble – Matt Monge

YouTube Video – Matt Monge: Speaker, Writer, Leadership & Culture Expert, Depression Fighter

What Not to Do When You’re Trying to Motivate Your Team – Ron Carucci

Turnover Trouble: How a Great Company Culture Can Help You retain Your Best Employees – Emma Sturgis

Monday Morning Moment – Kindness Over Cleverness – Work Culture Where Employee Satisfaction Impacts Marketing – Deb Mills

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Monday Morning Moment – Servant Leadership – Trending Forward

April 24, 2017 admindeb 2 Comments

Photo Credit: Tri Pham, FLickr

The servant-leader is servant first.

It begins with the natural feeling that one wants to serve. Then

conscious choice brings one to aspire to lead. The best test is: do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? — Robert K. Greenleaf

“…more likely themselves to become leaders” – Isn’t that how you thought Greenleaf would end that sentence? I read it that way. We don’t naturally think of aspiring to serve – “moving up the ranks” to better position ourselves to serve.

Why write about servant leadership?

So much has been and continues to be written about servant leadership. The terms change and trend a bit differently over time. Of late, relational leadership has gained in popularity. This type of leadership is defined as “as a relational process of people together attempting to accomplish change or make a difference to benefit the common good.”

I love that concept and style of leading, but servant leadership goes even farther. Relational leaders can focus on their particular team or tribe, in a mentoring, collaborative role…for the good of those leaders and the organization and client base. Servant leaders aspire to a wide reach. Not just leader to leader, but to permeate the whole of the organization with an ethic that everyone, at every level, matters. This is a huge aspiration but the gains are huge as well.

Marcel Schwantes, founder of Leadership from the Core, has written a piece on the 10 Leadership Habits Found in the World’s Best Leaders. These ten habits are derived by Larry Spears from the Robert Greenleaf‘s pioneer work in servant leadership. Read the article for Schwantes full commentary, but the 10 habits follow:

Listening
Empathy
Healing
Awareness
Persuasion
Conceptualization
Foresight
Stewardship
Commitment to the Growth of People
Building Community

Another list of qualities to consider is posted by business leader Skip Prichard‘s 9 Qualities of the Servant Leader. Both Prichard’s list below and Schwantes’ list above are excellent markers for your own leadership:

Values diverse opinions
Cultivates a culture of trust
Develops other leaders
Helps people with life issues
Encourages
Sells instead of tells
Thinks you, not me
Thinks long-term
Acts with humility

Finish the whole of his article here (and don’t miss the comments – fascinating).

Photo Credit: Virginia Guard Public Affairs, Flickr

Marcel Schwantes has also written 10 Compelling Reasons Servant Leadership May Be the Best, Says Science. In this piece Schwantes tackles the misconceptions about servant leadership as well as the many reasons why it’s the best form of leadership. I personally love this article because the evidence of the kind of company that prospers under servant leadership is undeniable. We know these organizations by their service – like Chick-Fil-A, Southwest Airlines, Home Depot, Ritz Carlton, FedEx, UPS, U.S. Marine Corps, and many others. Very persuasive.

Finally, I’d like to share General Stanley McChrystal‘s view of leading “like gardeners”. My husband is a gardener. Even after a long, tiring day at his regular job, he puts in the time necessary to tend the plants he’s growing. Bent over, on his knees sometimes, doing the work of nurturing them to reach their maximum fruitfulness.

“Regular visits by good gardeners are not pro forma gestures of concern—they leave the crop stronger. So it is with leaders.”

Employees and customers know the experience (or lack thereof) of the leader who truly attends to their needs. No drive-by visits here. No sprinkling of some corporate fairy-dust just by the sheer presence of the leader in the room, or the building, or on podcast/commercial.

McChrystal warns against the leader who becomes too important to personally serve his personnel or customers.

“I would tell my staff about the “dinosaur’s tail”: As a leader grows more senior, his bulk and tail become huge, but like the brontosaurus, his brain remains modestly small. When plans are changed and the huge beast turns, its tail often thoughtlessly knocks over people and things. That the destruction was unintentional doesn’t make it any better.”

Always in thinking of leadership, we are tempted to look to our own leaders…to measure them by the scale of excellence (seen above). The servant leader is servant first. Don’t get muddled up by checking off what your leader is not. Serve that leader, as you serve other personnel and customers. Serve. Serve by leading. Lead by serving.

“Servant-leadership is more than a concept, it is a fact. Any great leader, by which I also mean an ethical leader of any group, will see herself or himself as a servant of that group and will act accordingly.”

― M. Scott Peck

Photo Credit: Matt Monge Facebook page

[Please don’t miss the links below…especially those not mentioned in this blog. Also please share examples (in Comments section below) of servant leadership you have experienced…or your own personal journey in becoming a servant leader.]

Journey strong. Serve long.

YouTube Video – Servant Leadership – Leadership From the Core – Marcel Schwantes

These Leadership Habits Have Been Found in the World’s Best Leaders – Marcel Schwantes

10 Compelling Reasons Servant Leadership May Be the Best, Says Science – Marcel Schwantes

9 Qualities of the Servant Leader – Skip Prichard

The Understanding and Practice of Servant-Leadership – Larry C. Spears

General Stanley McChrystal: We Should All Lead Like Gardeners

Glassdoor’s 2017 Best Places to Work Rankings: The Importance of Common Purpose – Barry Sanders

Monday Morning Moment – True Humility in Leadership – So Not Cliché – Deb Mills

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – With Matt Monge – Deb Mills

Larry C. Spears and Robert K. Greenleaf

The World’s 10 Top CEOs (They Lead in a Totally Unique Way) – Marcel Schwantes

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service – Deb Mills

Monday Morning Moment – 3 Quick Reads on Leadership – to Help You Stay the Course, Not Be a Jerk, While Being Innovative – Deb Mills

Happily Ever After – What Makes Relationships Work – Poster – Frank Sonnenberg

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5 Friday Faves – Music Lessons, Final Fantasy, Grandchildren, Leadership Guy Jon Mertz, and a Smorgasbord on Success

April 1, 2017 admindeb 2 Comments

Beautiful day outside…hope the same is the case for you.

Here are my Friday faves this week:

1) Music Lessons – I was the worst student at music lessons. My mom was so determined that I would learn to play the piano. Seriously, I don’t even remember having a piano in our home…we must have, right? Dear old Mrs. Bowles taught me my first lessons. She and her husband owned a tiny general store in our neighborhood. She was ancient…and kind. I loved her but not enough to practice. Some weeks, my only time on the piano was our lesson. Do you think she could tell?

This week, I discovered an enthralling post on music lessons written by Tom Barnes, senior writer for Mic. The title is Music Lessons Were the Best Thing Your Parents Ever Did for You, According to Science.Photo Credit: MaxPixel

In the article he lists 13 scientific benefits of the many more derived from music lessons. Below, I’m posting his list, but don’t miss his brief and fascinating commentary on each one. Here’s his article.

Taking Music Lessons:

It improved your reading and verbal skills.
It improved your mathematical and spatial-temporal reasoning.
It helped your grades.
It raised your IQ.
It helped you learn languages more quickly.
It made you a better listener, which will help a lot when you’re older.
It will slow the effects of aging.
It strengthened your motor cortex.
It improved your working memory.
It improved your long-term memory for visual stimuli.
It made you better at managing anxiety.
It enhanced your self-confidence and self-esteem.
It made you more creative.

All three of our children had piano lessons early in their schooling. They all did music through high school then took different paths afterwards. After her high school girl band and college chorale experience, our oldest plays piano just for her own pleasure now. Our middle, Nathan Mills, moved from piano to classical guitar and is now doing music professionally and giving lessons himself. Our youngest loves opera and is teaching himself the harp. Music lessons are definitely worth their investment…even beyond the music itself.

2) Final Fantasy – No, this isn’t some bucket list or deathbed wish. This is a video game. In fact, it’s a very popular one and has been around since 1987. This past week marked its 15th update. During our boys’ growing up years, I wasn’t enamored of video games, but I also never really sat down and got to know what they were about (my mistake). Final Fantasy is a good-vs.-evil battle game. Its musical themes are beyond beautiful. Our son, Nathan, has arranged many of the themes for classical guitar. Most recently, he has posted the Valse di Fantastica. As I’ve listened to this piece over and over, it makes me wonder at the times I kicked him off gaming to do something else more valuable with his time. Yet, the music stayed in his head and heart. I’m glad he’s kept the music…and here it is for you.

3) Grandchildren – These littles are so worth the wait. I say if you don’t have your own grands, then find some to love. Never enough love for children – tiny ones or those nearly grown. Photo Credit: Pixabay, Pixabay

Reuters posted a news story by Madeline Kennedy that touts the health benefit for seniors of occasionally caring for their grandchildren. Without going into the statistics, this German study reported that those who care for their grandchildren, on an occasional basis, actually live longer.

This and other studies (see article) point to time caring for grandchildren as benefiting cognitive function, as well as physical and mental health of the grandparent. These benefits could be enjoyed by caregivers not related to the children as well. Also a distinction was made that the study related to occasional care-giving (rather than full-time care) and depended on what was considered stressful or non-stressful by the grandparent.

I say, “let the little children come”.

4) Leadership Guy Jon Mertz – One of the many reasons I love Twitter is how much I learn from those I follow…including learning from those the ones I follow follow. Matt Monge, of The Mojo Company, tweeted this week about Jon Mertz‘s article on Four Essential Leadership Ladders. Mertz is the author of Activate Leadership: Aspen Truths to Empower Millennial Leaders. He is an intelligent empowering writer on leadership (as is Matt Monge).

In Mertz’s article on leadership ladders, he’s not talking about building or climbing ladders for our own success but for the success of others. What a lovely and timely concept! He prescribes four different leadership ladders – family, personal, organizational, and community. Read his piece here.

Within his article on leadership ladders, he references his 3 articles below. I read them all, and you will want to as well.

Discontentment – a Great Leadership Challenge – Jon Mertz (don’t miss the comments at the end of the article.)

Leadership Fails and Who Cares? – Jon Mertz

Always, Always Entangle Purpose With Life Work – Jon Mertz

5) Smorgasbord on Success – OK, we all define success in many ways. Couldn’t think of another exact word – being effective, making a living, realizing a dream, leading well. I’ve been reading a lot lately about leadership and about business start-ups. This week has made for a bounty of discovery on these topics (including Jon Mertz above). I’m just going to post the links and you can choose what tickles your itch this week.

My biggest take-away is that if we’re willing to learn, apply what we learn, and push out of our comfort zone, we can make extraordinary advances in our work and workplace. I really believe that, no matter what our age or level. Here are some writers who say the same:

7 Habits of Highly Effective Freelancers – Eric Rosenberg

How to Boost Your (and Others’) Emotional Intelligence – Tomas Chamorro-Premuzic and Michael Sanger

Mark Cuban, Kobe Bryant, and 15 Other People Whose Incredible Work Ethic Paid Off – Jacquelyn Smith

Why the Best Idea Doesn’t Always Win – Scott Berkun

20 Habits for Success I Learned Working for Two Billionaires – Paul C. Brunson

Enjoying reading, thinking, talking about it with those who love you…and being outside. Please always share your thoughts with me in the Comments.

Bonuses:

YouTube Video – Andy Andrews – 50 Famous Parental Sayings

Actual True Meanings – Classic Fairy Tales – Tongue-in-cheek – by Francesco Marciuliano

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Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – with Matt Monge

February 6, 2017 admindeb 3 Comments

Photo Credit: The Mojo Company

[From the Archives]

Leaders of Tomorrow. What age group came to mind? Probably not your own. Maybe that’s one of our dilemmas in life and work. We either think we have already arrived as tomorrow’s leader today (ugh!). Or we stop thinking of how we can develop into that change agent of tomorrow because we’ve fixed our course…or settled into what we know already. It’s served us well so far, right?

Here’s my Monday morning gift to you: an introduction to the person, writing, and wisdom of Matt Monge. Earlier in his career, he worked in finance (credit unions, in particular), and had fascinating titles like Chief Culture Officer and Vice-President of People and Development. Currently he is is president of The Mojo Company, a leadership development consulting firm. His Facebook page bio reads: “My mission? Make the world a better place by helping people, leaders, & workplaces be more human. Depression fighter. Keynote speaker. Head of The Mojo Co.”

Photo Credit: Matt Monge Facebook Page

I read everything Matt Monge writes. Even his promotional video taught me more about leadership (you’ll want to take notes).

Monge posted a blog a few weeks back and I’ve been thinking through it since… It’s his 7 Skills Tomorrow’s Top Leaders Are Developing Today. I decided to post his bullet points here and how they stirred my thoughts on skill development today. [Don’t miss reading his thinking on this and other leadership topics in links.]

Being Others-Oriented – While other employee development folks have moved away from “servant leadership” language, Matt Monge continues wisely to be a strong supporter of it. I, too, am delighted by leaders who continue to seek out the greatest good for both employees and customers. The bottom line is best served here. As the years go by, or as tribes are built, our temptation is to coast in this area…making the negative assumption that someone else is serving while we’re the idea leaders. As leaders go, so go the organizations.
Persuasion, Logic, & Negotiation – First, Monge sees top leaders as practicing persuasion and negotiation differently “not with power, position, coercion, or even deception; but rather through logic, reason, and with an eye toward the good of the whole.” It’s funny how unaware leaders can be in thinking that manipulation and coercion go unnoticed by employees under their authority. It’s always better to do the work of taking the high road of negotiating and persuading. When we engage in the give-and-take of healthy debate and problem-solving, it’s a win-win for everyone. It does require time, trust, homework, and humility.
Reframing – This is a discipline of looking at a problem or situation from different perspectives. Monge talks about doing this in such a way that we wrestle with our own biases and blind spots. Reframing can make for a decision or problem solved that have wider success or effectiveness.
Knowing How to Think about and Make Decisions – Monge makes the distinction of being decisive vs. being a good decision-maker. I love this because often we experience leaders who get the job because they are decisive. Period. Full-stop. What does it take though to be a good decision-maker? To become an effective leader is to examine how we make decisions – what are my decision-making processes, who are my guides, what are those factors that always weigh in on my decisions? [Monge names those factors as presuppositions and core values. We need to think about what those are.]
The Ability to Work and Build Community with Others – This is such a core value of mine and yet after years in my career, it bears refreshing. I’m reminded, as Monge writes about this, of the Old Boys’ Network. Today, maybe it’s less-gender-defined and called other things, like C-Suite executives, or even tribe. Still, if it’s a few making decisions for the many, it’s not community. Monge’s constant message is that the strength and health of an organization is in the community. Leaders must do the work of leaning in to their colleagues (outside the executive suite) to draw on the wealth of knowledge there and to affirm the value and varied roles of those coworkers.Photo Credit: Twitter
Leadership – The leaders of tomorrow are continuing to develop themselves toward that future. We can be always learning, always growing – not necessarily just like other leaders in our lives, but learning what we need to learn to remain relevant/useful. Resting on the laurels of past successes or doing “what we’ve always done” will eventually pull us to the sidelines. I’m in the painful, personal throes of dealing with this right now myself. Shaking it off and moving forward!
Understanding Humanness & Emotional Intelligence – Monge defines emotional intelligence as having “four basic components: self-awareness, self-management, social awareness, and relationship management”. Foundational to emotional intelligence, in Monge’s thinking, is this whole element of humanness. As the workplaces of the future give way to more and more technology, we will be wise in tuning into the growing need for humanizing our organizations and our human employee experience. Being tech-savvy and not people-savvy misses what could be. Leaders of tomorrow, take note.

So that’s it for today. I love Mondays because they bring another opportunity to hit “the refresh” key of our work lives. We are not only motivated for the week ahead – differently than Fridays when the focus is the weekend – but we’re fresh in our view of our work community…and hopeful.

Matt Monge and others like him give me the encouragement I need to cast off from the safe, still shore and re-enter the fast and deep water of today’s work environment, determined to maneuver well there…and maybe even coax other quality people back in from the shallows. Whatever our ages or sensibilities, we can work toward being tomorrow’s leaders of excellence.

7 Skills Tomorrow’s Top Leaders are Developing Today – Matt Monge – The Mojo Company

9 Qualities You Need to Be an Innovative Leader – Matt Monge – The Mojo Company

7 Ways Leaders Squelch Innovation – Matt Monge – The Mojo Company

10 Ways You Can Show Leadership Without a Title – Matt Monge – The Mojo Company

YouTube Video – Matt Monge: Speaker, Writer, Leadership & Culture Expert, Depression Fighter

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Monday Morning Moment – Matt Monge on the 7 Skills of Tomorrow’s Top Leaders – Whether You’re 26, 56, or 72

August 1, 2016 admindeb Leave a comment

Photo Credit: The Mojo Company

Photo Credit: Cues, Twitter

I read everything Matt Monge writes. Even his promotional video taught me more about leadership (you’ll want to take notes).

Being Others-Oriented – While other employee development folks have moved away from “servant leadership” language, Matt Monge continues wisely to be a strong supporter of it. I, too, am delighted by leaders who continue to seek out the greatest good for both employees and customers. The bottom line is best served here. As the years go by, or as tribes are built, our temptation is to coast in this area…making the negative assumption that someone else is serving while we’re the idea leaders. As leaders go, so go the organizations.
Persuasion, Logic, & Negotiation – First, Monge sees top leaders as practicing persuasion and negotiation differently “not with power, position, coercion, or even deception; but rather through logic, reason, and with an eye toward the good of the whole.” It’s funny how unaware leaders can be in thinking that manipulation and coercion go unnoticed by employees under their authority. It’s always better to do the work of taking the high road of negotiating and persuading. When we engage in the give-and-take of healthy debate and problem-solving, it’s a win-win for everyone. It does require time, trust, homework, and humility.
Reframing – This is a discipline of looking at a problem or situation from different perspectives. Monge talks about doing this in such a way that we wrestle with our own biases and blind spots. Reframing can make for a decision or problem solved that have wider success or effectiveness.
Knowing How to Think about and Make Decisions – Monge makes the distinction of being decisive vs. being a good decision-maker. I love this because often we experience leaders who get the job because they are decisive. Period. Full-stop. What does it take though to be a good decision-maker? To become an effective leader is to examine how we make decisions – what are my decision-making processes, who are my guides, what are those factors that always weigh in on my decisions? [Monge names those factors as presuppositions and core values. We need to think about what those are.]
The Ability to Work and Build Community with Others – This is such a core value of mine and yet after years in my career, it bears refreshing. I’m reminded, as Monge writes about this, of the Old Boys’ Network. Today, maybe it’s less-gender-defined and called other things, like C-Suite executives, or even tribe. Still, if it’s a few making decisions for the many, it’s not community. Monge’s constant message is that the strength and health of an organization is in the community. Leaders must do the work of leaning in to their colleagues (outside the executive suite) to draw on the wealth of knowledge there and to affirm the value and varied roles of those coworkers.Photo Credit: Twitter
6. Leadership – The leaders of tomorrow are continuing to develop themselves toward that future. We can be always learning, always growing – not necessarily just like other leaders in our lives, but learning what we need to learn to remain relevant/useful. Resting on the laurels of past successes or doing “what we’ve always done” will eventually pull us to the sidelines. I’m in the painful, personal throes of dealing with this right now myself. Shaking it off and moving forward!
Understanding Humanness & Emotional Intelligence – Monge defines emotional intelligence as having “four basic components: self-awareness, self-management, social awareness, and relationship management”. Foundational to emotional intelligence, in Monge’s thinking, is this whole element of humanness. As the workplaces of the future give way to more and more technology, we will be wise in tuning into the growing need for humanizing our organizations and our human employee experience. Being tech-savvy and not people-savvy misses what could be. Leaders of tomorrow, take note.

So that’s it for today. I love Mondays because it’s an opportunity to hit “the refresh” key of our work lives. We are not only motivated (like we might be on Fridays) but we’re fresh in our view of our work community…and hopeful.

Matt Monge, and others like him, gives me the encouragement I need to cast off from the safe, still shore and re-enter the fast and deep water of today’s work environment, determined to manuver well there…and maybe even coax other quality people back in from the shallows. Whatever our ages or sensibilities, we can work toward being tomorrow’s leaders of excellence.

7 Skills Tomorrow’s Top Leaders are Developing Today – Matt Monge – The Mojo Company

9 Qualities You Need to Be an Innovative Leader – Matt Monge – The Mojo Company

7 Ways Leaders Squelch Innovation – Matt Monge – The Mojo Company

10 Ways You Can Show Leadership Without a Title – Matt Monge – The Mojo Company

YouTube Video – Matt Monge: Speaker, Writer, Leadership & Culture Expert, Depression Fighter

Blog - Monday Morning - Matt Monge - Leadership is about serving - Facebook

Photo Credit: Matt Monge Facebook Page

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5 Friday Faves – Emotional Intelligence, Hand Massage, a TV Commercial, 40% Rule, Zelda – & a Bonus

February 26, 2016 admindeb 4 Comments

Friday is here again…and I’m looking back over another week that went by in a blur. Glad to share some of the discoveries of this past week. Would love to hear about your week’s finds (comment below).

1) Emotional Intelligence – This is a concept that’s been around for awhile now, but I never really read about it until this week. Matt Monge’s article for The Mojo Company sparked my interest. He described 6 symptoms of leaders with low emotional intelligence. Here’s the definition: “Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.”

Two of Monge’s points were: 1) Leaders with low emotional intelligence say “I’m sorry you feel that way” more than “I’m sorry,” and 2) Leaders with low emotional intelligence often blame the people they hurt for the situations leading to them being hurt. Daniel Goleman has written several books on this topic including Emotional Intelligence: Why It Can Matter More Than Intelligence and Social Intelligence: The New Science of Human Relationships. The very cool thing about emotional intelligence is that it can be developed. The big dilemma is whether bosses who tend not to be bothered by their impact on personnel would buy into this or not. Incorporating such concepts in personnel accountability metrics might provide some incentive. I’ve added graphics below that helped me further understand emotional intelligence.Photo Credit: Self Study History

Photo Credit: Dollie Slager

Photo Credit: The King and Queen

2) Hand Massage – My dad is 93 years old. He has Alzheimer’s. I can’t imagine he has ever had a hand massage in his whole adult life until this past week. The memory care unit which is now home to him has this lovely activities director. One of his first days there, she brought over two warm washcloths and wrapped both his hands. Then she began massaging each one. He just melted into a relaxed, soothed puddle. One of his repetitive actions is to scratch his hand which he does to distraction. Hand massage is such a thoughtful, therapeutic act. It never dawned on me to do such a thing. Midway down an excellent piece on Alzheimer’s by staff at University of Maryland, massage is recommended as treatment to calm these patients. So glad Dad is where he is with these engaged caregivers.

3) A TV Commercial – We all discover human interest videos through our social media sites. This is my favorite for the week. The #SharetheLoad video produced by Ariel (a washing detergent we used overseas) in India is beautiful. The message is a father’s regret that he modeled for his wife and daughter a very passive role in the home. Even as an older man (the commercial goes), he determined to make that right. Whether it happens or not in such homes today, the message is a powerful one.

4) 40% Rule – So I found this Fortune article on my Twitter feed. Sidd Finch wrote about Jesse Itzler’s encounter with David Goggins, a Navy Seal. during a 100-mile relay race. Goggins was running the entire race without relay partners. Itzler was so intrigued by this ultra-athlete that he actually invited him to live with Itzler’s family for a month. Out of this time together came the book Living with a SEAL: 31 Days Training with the Toughest Man on the Planet. Goggins taught Itzler about the Navy Seals’ 40% Rule.

Itzler explains, “He would say that when your mind is telling you you’re done, you’re really only 40 percent done. And he had a motto: If it doesn’t suck we don’t do it. And that was his way of forcing us to get uncomfortable to figure out what our baseline was and what our comfort level was and just turning it upside-down.”

“The 40% rule, the SEAL explained, is the reason why even though most people hit a wall at mile 16 during a marathon, they’re still able to finish.”

Photo Credit: Just Go Fitness

“I don’t stop when I’m tired. I stop when I’m done.” – David Goggins

Photo Credit: AZ Quotes

5) Zelda – The Legend of Zelda is celebrating its 30th anniversary this year. I recently wrote briefly about it here. Koji Kondo wrote much of the music for the video game series. Photo Credit: Cogswell.edu

Nathan Mills at Beyond the Guitar has posted two covers so far to showcase how beautiful the music is and how well it’s captured on classical guitar. I wrote about the first cover previously, and here’s his second piece. Happy 30th Anniversary, Legend of Zelda.

HBR’s 10 Must Reads on Emotional Intelligence (with featured article “What Makes a Leader?” by Daniel Goleman)

10 Signs You Have Exceptional Mental Strength by Jessica Stillman

BONUS: If you got this far, you will be so rewarded! Very few people in my life watch American Idol, and this is its final (15th) season. I am not fond of the whole reality show murkiness of it, but the performances of these gifted young people and the judges (Keith Urban, Harry Connick, Jr., and Jennifer Lopez) are captivating as well. I want to post videos of two amazing performances from this week’s elimination show (elimination meaning the week the field of contestants narrows to the Top 10). The first video is that of La’Porsha Renae who may very well become the final American Idol. This one can sing!!!

We were overseas when American Idol’s first season aired. I don’t actually remember how I saw Kelly Clarkson in that competition, but I remember following her. She was the first American Idol winner, and the rest is history. To be honest, Kelly Clarkson was off my music listening grid…until now. The song she wrote and performed, Piece by Piece, deals with the painful subject of a father who deserted her as a young child. The song also celebrates the very different man she married, the faithful father of her daughter. This song may make you cry. Wow!

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Monday Morning Moment – Kindness Over Cleverness – Work Culture Where Employee Satisfaction Impacts Marketing

February 22, 2016 admindeb 3 Comments

Photo Credit: Scoopnest

Quite remarkably, I recently came across several articles on kindness, of all things, in the Harvard Business Review. It was thrilling for me to see it commended as a business process in such a prestigious journal. I have loved the idea of kindness since early childhood. It seemed such a reasonable choice in dealing with others, much more pleasing than cleverness. [Now, if I were more clever, then it might have proved a harder choice.]

Although we were not in church as young children, my mom taught us the Disney form of kindness: “If you can’t say something nice, don’t say nothing at all.” – from the film Bambi.

When we, later in my childhood, became involved in a church community, I discovered the great teachings of God about kindness, which further stoked my resolve. Whenever possible, acting in kindness was the right choice…in personal relationships and in the workplace.

These days, in tight-knit tribal leadership and competitive companies, kindness is too often sacrificed for the bottom-line. You can imagine how refreshing it is for me to see that business thinkers and strategists are taking note of the profitability of kindness as a process – both internally (organizational human relations) and externally (marketing). A work culture of strategic, intentional kindness – just think of that!

If you go to Harvard Business Review’s website and search the word kindness, all sorts of articles pop up. I was most intrigued by Bill Taylor’s pieces on “kindness over cleverness”. He is the founder of Fast Company magazine and author of Practically Radical. He tells stories of companies who have been successful in practicing kindness strategically. He is inspired by Jeff Bezos’ experience growing up with a wise grandfather who taught him to choose kindness over cleverness. That story is told by Bezos himself in the TED Talk (linked below).Photo Credit: National Education Policy Center

Ted Talk Video – Jeff Bezos, Founder of Amazon – Princeton Commencement Address on What Matters More Than Talents – Gifts vs. Choices

If we wanted to take individual (and corporate) kindness up several notches in our workplace and workforce, what would those processes be? What would we have to give up in order to raise employee satisfaction to such a level that it extends to product excellence and customer service? For leadership, it might be giving up some control and extending a kinder and wiser empowerment, For employees, it might be giving up a timid fatalism and risking a kinder boldness (less of “the great Oz” scenario). I would love to hear what business processes you have in place that celebrate kindness over cleverness. What kind of work culture does your leadership model and cultivate? What can you do yourself, whatever your leadership culture is? See Matt Monge’s article on leading without a title. [Please share in Comments section below.]

We have a choice, after all.

I hope to write more about this because it is intriguing to me how our own delight in our work and product can pour over into our profitability and success.

For today, I close with some of my favorite quotes from these Harvard Business Review articles:Photo Credit: Larry Ferlazzo

“Kindness has a strategic role to play, especially when it comes to winning over customers in an intensely competitive and slowly recovering economy.” – Jeffrey F. Rayport

“Success today is about so much more than just price, quality, reliability – pure economic value. It is about passion, emotion, identity – sharing your values.” – Bill Taylor

Success is not just about marketing differently from other companies…It is also, and perhaps more important, about caring more than other companies — about customers, about colleagues, about how the organization conducts itself in a world with endless opportunities to cut corners and compromise on values…You can’t be special, distinctive, and compelling in the marketplace unless you create something special, distinctive, and compelling in the workplace. How does your brand shape your culture? How does your culture bring your brand to life? – Bill Taylor

“What is it about business that makes it so hard to be kind?” I asked at the time. And what kind of businesspeople have we become when small acts of kindness feel so rare? …By all means, encourage your people to embrace technology, get great at business analytics, and otherwise ramp up the efficiency of everything they do. But just make sure all their efficiency doesn’t come at the expense of their humanity. Small gestures can send big signals about who we are, what we care about, and why people should want to affiliate with us. It’s harder (and more important) to be kind than clever.” – Bill Taylor

“Compassion is a great equalizer. When you approach others with genuine concern for their well-being, your standing in the organizational hierarchy is less of a barrier to a productive conversation…Kindness, in other words, is rarely inappropriate.“ – Allison Rimm

Is Kindness a Strategy? – Jeffrey F. Rayport

Brand Is Culture, Culture is Brand – William C. Taylor

It’s More Important to Be Kind Than Clever – William C. Taylor

Why Is It So Hard to Be Kind? – William C. Taylor

10 Ways You Can Show Leadership Without a Title – Matt Monge – The Mojo Company

To Guide Difficult Conversations, Try Using Compassion – Allison Rimm

Photo Credit: Larry Ferlazzo

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Understanding True Habit Change & Rocking Your New Year’s Resolutions

January 7, 2016 admindeb 7 Comments

Photo Credit: DavidLose.net

New Year’s resolutions are very energizing really. Whether we meet our goals or not, there is great promise within the resolution for resetting our thinking. A keen sense of self, or self-awareness, makes a difference in understanding our habits and progressing toward true habit change.

A couple of times in my life, I resolved to go off sugar. With a resolution like that, it means abstaining from chocolate…which is a topic all its own.

Anyway, I was successful for over a year each of those times in excluding sugar from my diet. Never having really lost the weight from my first pregnancy, I decided to remove sugar from my diet for the pregnancy of our second-born. In those days, there was a chapter of Overeaters Anonymous in our town, and that group was a great help in my dealing with pretty much a sugar addiction.

The second time I “gave up” sugar was over 2 years ago, and I stayed the course of that habit change for over 1 1/2 years. Less accountability but even more resolve. Now I sometimes have dessert or sugary snacks but I am still operating with more self-awareness than ever before. Self-awareness, not self-condemnation. A very different experience.

Without knowing it, I was using a practice of habit change that Ken Sande writes about on his blog, Relational Wisdom 360. He first influenced my life years ago with his work on conflict resolution through his Peacemaker Ministries. He is a gentle guide in many of the issues that complicate our lives.

His New Year article on Seven Principles of Habit Change comes at a great time. Sande talks quite kindly about how we develop habits and what it takes to change them. His first principle of habit change gives us a look at the cycle of habits – the cue, the routine (or response), and the reward. Anyone who loves chocolate can understand this easily. For me, in eating sugar (or in overeating, in general), the cue could be a number of things – fatigue, anxiety, loneliness, presence of yummy food. It never takes much to send me to the refrigerator or pantry. The routine: feed the cue, whatever it is…with high-carb oral gratification. The reward: a brief soul satisfaction and temporary relief from whatever was the cue.

Photo Credit: Relational Wisdom 360

In my two seasons of not eating added sugar, I actually followed Ken Sande’s principles below (without knowing the wisdom of it).

Every habit has three parts: a cue, a routine, and a reward.
You can change an undesirable habit by keeping the cue and reward but learning a new routine.
The best way to overcome the temptation to revert to old routines is to have a detailed action plan.
Habit change builds momentum if you can change a single “keystone habit” and then continue to build on consecutive “small wins”.
Will power is like a muscle: it can be strengthened and yet needs to be exerted strategically.
Faith is an essential part of changing habits.
Habit change is more likely to occur within a community (even if it’s just two people). – Ken Sande

[If any readers want to talk further about habit change regarding sugar addiction, I would love the exchange, either through the comments or email.]

Self-awareness is a huge factor relating to habit change. I can see that more now having come through seasons of looking at my own habits.

“Self-awareness is defined as conscious knowledge of oneself; it’s a stepping stone to reinventing oneself, learning to make wiser decisions, and helps you tune into your thoughts and feelings. So often we place blame on externalities because it’s the easiest excuse, when in fact we should be thinking about our thinking, reflecting, trying on different perspectives, and learning from our mistakes.” – Paul Jun

Matt Monge wrote a great piece on 13 questions we might ask ourselves to better understand why we do what we do. He is applying these questions to leadership and workplace, but they apply as well to habits. Also, in researching for this blog, I came upon this YouTube video of David Wallace Foster giving a commencement speech on awareness. Really thought-provoking as well as entertaining.

It is possible to affect true habit change if we are willing to take a studied look at ourselves – our awareness and our engagement with making choices/decisions and within relationship. I used to think that self-awareness was morally charged, i.e., it drove us to becoming more self-centered. That doesn’t have to be the case. When we take time to really examine where our minds go, through the day, we can train our thinking toward what matters most to us – related to people, resources, and life purpose.

When we are willing to do that, New Year’s resolutions can become much more life-changing than just going off sugar for a few weeks. These same habit change principles can apply to anger issues, pornography, other addictions, and pretty much any habitual process that negatively affects your work, relationships or general peace of mind.

I’d like to close with Ken Sande’s thoughts on taking self-awareness to other-awareness and God-awareness:

“The better we know and follow God (God-aware, God-engaging), the more we will know and discipline ourselves (self-aware, self-engaging), which opens the way for us to better understand, relate to, and serve our neighbors (other-aware, other-engaging).

To close the loop and spur us on developing relational wisdom, the Lord promises that the more we obey his command to love our neighbors, the closer we will draw to God himself (John 14:21-23). Thus, relational wisdom is a circle of interrelated skills that continually fuel one another.” – Ken Sande

Photo Credit: RelationalWisdom360

Do You Want to Change Your Habits? – Relational Wisdom – Ken Sande

Seven Principles of Habit Change – Relational Wisdom – Ken Sande

13 Questions to Increase Your Self-Awareness – The Mojo Company – Matt Monge

Why Self-Awareness Is the Secret Weapon for Habit Change – Paul Jun

This is Water – David Foster Wallace on Awareness

RW Acrostics in Action – Relational Wisdom – Ken Sande

Need Help With Your New Year’s Resolutions? – David Lose

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5 Friday Faves Plus a Bonus – New Year, Fruit in Season, Shepherding People, Decluttering & Thrift Shops, Self-awareness, and a Playlist

January 1, 2016 admindeb 6 Comments

Happy New Year! Thanks for stopping by. It means a lot. Here are 5 plus 1 faves of this week. Hope you find them helpful and/or refreshing for your first day of 2016.

1) New Year Storms – Leslie Leyland Fields wrote a fascinating piece for us as we face the New Year. She reflects on the Apostle Peter’s experience of a stormy sea and applies that to our personal storms. The One who calms storms is the same today as then. We all hope for a fair weather year, but staying storm-ready is wisdom.Photo Credit: NaturePhotoBlog.com – Theo Bosboom

Our son Daniel in Scotland

2) Fruit in Season – When we first moved to Egypt, I was happily surprised at the long growing season of this desert nation. With irrigation from the Nile River, and the hot sunny days, we had yummy fruit for many months. Fruit that, in the US, we would have too briefly. Large luscious strawberries in December were a special treat in Egypt.Photo Credit: Fresh Plaza

Mandarin season in Morocco is also very special. Ripe from the tree. Sweet and perfectly juicy. It’s mandarin season now. Happy New Year!Photo Credit: Sarah Storm

3) Shepherding People – Think of those for whom you steward leadership. Shepherding does not just apply to pastors and churches, but to parents and children, and to those in our charge in the workplace. Abraham Kuyper writes of our example of the shepherds watching their sheep on the night of Jesus’ birthday. “If the shepherds in Ephrata’s fields had not been faithfully involved in keeping watch over their flock, they would have seen nothing of that night’s brilliance, witnessed nothing of the Lord’s glory shining around them, heard no angel song, and would never have paid homage to God’s Holy Child. Doesn’t the same apply to you? The heavens still sometimes open.” It is often in the ordinary faithfulnesses of the day that we see the most extraordinary…if we keep watch.Photo Credit: BPNews.net

4) Decluttering & Favorite Thrift Shops – If December doesn’t drive us to look at our household clutter, January sure will. I struggle with this. Holding on to beloved books and sentimental bits of this or that. Or those precious piles of “things I may need later”. The article 200 Things to Throw Away Today was very helpful for me this week. She gives a tremendous array of things I can work with, and there is no judging. Whew! You also don’t have to “throw away” all these items because there are various avenues through which you can recycle, repurpose, or reuse (including local agencies that help house the homeless, for instance). Two of my favorite small business thrift shops in our neighborhood are 2BInspired and Nomadic Attic.

Photo Credit: 2BInspired

Photo Credit: Nomadic Attic

Decluttering: 300+ Things to Throw Away Today – City Waste Services

5) Self-Awareness – Matt Monge of The Mojo Company published a great pre-New Year article on 13 Questions to Increase Your Self-Awareness. Our default with people is to scrutinize those around us as to how they are doing life, work, relationships. Self-awareness seemed a negative thing because anything with “self” in front of the word must not be good. Right? Wrong! The questions Matt presents are so insightful. Two of my favorites were: Did I demonstrate vulnerability today? If not, why not? What is the root cause of my reluctance to do so? and Was my leadership today reflective of someone who views his role as one of a steward rather than one who views the team and organization as something to be used for my benefit?

I want to go into 2016 having done my homework such that, at least, I have looked at my own heart, thinking, and motivations…first! Don’t miss this gem of a piece before heading back to work on Monday.Photo Credit: The Mojo Company

6) A Playlist – What a delight when someone else does the work of putting together a playlist. I still have some audiocassettes, from our days in Egypt, that local friends put together with our pop music favorites of that time. Mary Carver (co-author with Sarah Frankl of the new book Choose Joy) put together a playlist to take us into the New Year. Every one will make you smile, dance around, or just have a mind break to reset toward job. Enjoy!

Photo Credit: GivingUpOnPerfect.com

The video below is a bonus bonus. It’s been viewed a lot, but I only saw it yesterday. It reminded me of a book I read years ago by television producer Bob Briner. In Roaring Lambs, he challenged us to use whatever profession we are in to be “culture-altering” for good. These hair stylists are sure an example of that. Lovely.

Would love you to share one of your week’s favorites. Please use the comments section. Have an amazing start to your New Year! Step by step.