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Monday Morning Moment – Emotional Intelligence at Work and in Life – We Think We Have It or Can’t Be Bothered – Don’t Miss This!

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blog-emotional-intelligence-ucreativePhoto Credit: UCreative

[From the Archives – I wrote before on Emotional Intelligence here, here, and here. Below you’ll find the summaries from those pieces.]

You can probably remember an encounter with someone who was so engaging and interesting that you hoped you would meet them again, or work with them some more, or even become their friend.

Below is a story of how I experienced emotional intelligence in a beautiful and transforming way.

Years ago, I worked for a beloved organization. In that work context, I’d had an idea of a particular needed next step. Even though it wasn’t a strength of mine to carry the ball on it, I saw such a need for it to happen that I floated it a couple of times to our leads.

It didn’t go anywhere…timing, not the right people in place…lots of variables.

Then, out of the blue, an announcement came down that we were going to run a pilot on that very idea. The woman leading the pilot was perfect for it. Enthusiastic, funny, bright, humble, and inclusive. Perfect.

I messaged her about how excited I was about the pilot and told her if I could be any help at all, just let me know.

Because of who she was (and maybe the timing…although I think it was just her), the project hummed along. Lots of others jumped in to help. I was so excited. Felt no need to push in but wanted to cheer-lead any way possible.

Then she wrote me this brief message – surprising and lovely – full of emotional intelligence. She said at that time she didn’t need more folks on the project, BUT she commended me and expressed her gratitude for my support. Just a message. A few lines.

It was just what I needed and I didn’t even know I needed it.

“Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.” 

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The Little-Known Relationship Between Emotional Intelligence and Success – Shane Barker– rapid read with definition and characteristics of emotional intelligence.

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Remember this distinction: there are smart people and then there are emotionally intelligent people. If you don’t have a sense of the difference in these two, Paul Sohn posted an infographic (yay!) that gives an excellent description of emotional intelligence. There are a lot of smart people out there but what a joy when your boss, as smart as he may be, is also a great communicator with and appreciator of people.  [Go back and click on that infographic – very helpful!]

Emotional Intelligence is a concept that’s been around for awhile now.  Matt Monge’s article for The Mojo Company sparked my interest some time ago. He described 6 symptoms of leaders with low emotional intelligence.

Two of Monge’s points were: 1) Leaders with low emotional intelligence say “I’m sorry you feel that way” more than “I’m sorry,” and 2) Leaders with low emotional intelligence often blame the people they hurt for the situations leading to them being hurt.

Daniel Goleman has written several books on this topic including Emotional Intelligence: Why It Can Matter More Than Intelligence and Social Intelligence: The New Science of Human Relationships. The very cool thing about emotional intelligence is that it can be developed. The big dilemma is whether bosses or even teammates, not bothered by their impact on others, would buy into this relational skillset. Incorporating such concepts in personnel accountability metrics might provide some incentive. I’ve added graphics below that helped me further understand emotional intelligence.

Blog - Friday Faves - Emotional Intelligence - grid - dollieslagerPhoto Credit: Dollie Slager

Blog - Friday Faves - Emotional Intelligence - low & highPhoto Credit: The King and Queen

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Even people with strong emotional intelligence can find themselves off-balance when in conflict with someone. Leadership writer Marcel Schwantes gives counsel for this in 7 Brilliant Things Emotionally Intelligent People Do When Their Buttons Are Pushed.Photo Credit: Wikimedia Commons

Schwantes encourages us to respond rather than react in a conflict situation. His seven action points follow (read more of his article for his commentary on each one).

  1. Get perspective.
  2. Take a 6-second pause.
  3. Stay humble.
  4. Try empathy.
  5. Ask the most conflict-diffusing question. [“Are you ok?” What’s going on?”….what else would you think would diffuse the situation?]
  6. Speak from your authentic self.
  7. Be the first to reach out after conflict.

Don’t miss the brief video at the end of Schwantes’ piece on 3 Simple Questions to Improve Your Emotional Intelligence.

Blog - Friday Faves - Leadership - Emotional IntelligencePhoto Credit: Self Study History 

I hope you’re surrounded by emotionally intelligent people. Maybe you’re an “EI” rockstar yourself. For me, that woman above, piloting the project, had my respect from the beginning, but because she responded to me in such an honoring, genuinely considerate way, she also has my complete support and more.

Do you have any emotional intelligence stories? Please comment below. We can always use  stories of great bosses and coworkers to inspire and spur us on.

___________________________________________________________________________

Try These Two Smart Techniques to Help You Master Your Emotions – Lisa Feldman Barrett

How Emotional Intelligence Boosts Your Endurance – Alex Hutchinson

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Bonus: Resources for Raising Our Children to Be Emotionally Intelligent

Research Shows Reading Improves Kids’ Emotional Intelligence and Increases Empathy – Katie Priske

This Is How to Raise Emotionally Intelligent Kids: 5 Secrets From Research – Eric Barker

Parents Who Raise Emotionally Intelligent Kids Teach This Important Skill, Says Neuroscientist and Parenting Expert – Here’s How – Willian Stixrud & Ned Johnson

Chores Lead to Happy Children. So Why Do So Few Parents Require Them? – Annie Holmquist – OK…this doesn’t really have to do with emotional intelligence but it fits in the mix of raising kids well.

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Monday Morning Moment – Conflict in Marriage – The Dance of Negative Escalation – with Esther Perel

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Photo Credit: YouTube, Esther Perel

Do you have conflict in your marriage? Or even in roommate, friend, or family relationships? Maybe even at work with colleagues?
Of course, you do. Oh, there’s the rare situation where people can work out their differences amicably. My mom-in-law would always say she and our father-in-law never had a fight…well, once maybe. I’ve been around them in all sorts of situations, and I have to agree. Early in marriage, they worked out a system where they served each other and the family in complimentary ways. They genuinely loved and enjoyed each other.
Their oldest son, having grown up in this sweet and peaceful home, fell in love with a woman from a very different family…a home full of love but also where conflict and chaos sometimes reigned. That woman would be me.
Over the course of our 30+ years of marriage, we have matured. With age and experience, with resultant understanding, the fights are rare. The tears and silences are also pretty much absent.
We never ever considered divorce an option. Both of us have had too much experience with divorce (in my biological family and his in his extended family). We didn’t want it for ourselves or for our parents or children. So….we white-knuckled from time to time. In the end, I’m so thankful we hung in there with each other. It’s what I tell couples considering divorce…hang in there…it gets better.
OK…maybe not always, BUT the resources for helping us to do marriage and relationships are vast and easily accessible…if not in-person then online. If one or both of you are willing to inquire.
[Also, please, this is not meant to hammer anyone who’s experienced divorce. A betrayal is devastating and feels impossible to overcome.]
Dave and I had the opportunity just this weekend to hear couples therapist Esther Perel speak. She is Belgian and the daughter of two Holocaust survivors. She is married and has two sons. Her practice is international. She is a prolific writer and a life-long learner.
After hearing this brilliant, insightful, caring woman speak, I started looking for her online. So many YouTube videos, interviews, articles. Her podcasts, too. Among the topics was something she called a dance of negative escalation. What this entails is a process whereby two persons address an issue with one of maybe 3 or 4 responses.
  • Both listening and sharing, engaged, connected which would NOT be the dance of negative escalation.
  • Both withdrawing into their own thoughts – away from the perceived conflict or threat. Not outright escalation but no resolution either.
  • Both attacking, escalating into screaming and violence until…This wouldn’t even be considered a dance probably. I’m still learning.
  • One felt to be attacking, and the other felt to be withdrawing. This is where the dance takes place).

Perel defines this dance of negative escalation in this way: a “pattern occurs when one partner stonewalls and the other, in reaction to this refusal to engage, allows their emotions to escalate…For both partners the part of themselves they struggle with today is the very trait that saved them as a child. Sometimes what works as a survival strategy backfires when we are no longer under threat.”

“It takes two people to create a pattern, but only one to change it.”
― Esther Perel, Mating in Captivity: Unlocking Erotic Intelligence

All kinds of light bulbs went off for me in reading and listening to Perel talk about this phenomenon.
There are always two sides. Two views of a situation. With two different histories (all the way back to childhood potentially). Two different emotional meanings.
When a conflict builds, the combative one, the aggressor, is usually seen and experienced as “the bad guy”. However, we all know from the classroom, that a child can be drawn into a negative response through the badgering of or intentional exclusion by another child. Yet, when the teacher is late to notice the interaction, only one child, the responder, is disciplined, and the other seemingly “good child” is left unchecked in the altercation.
We all want to be heard, to be valued, and none of us want to carry the responsibility or blame of an escalation. Four things are mentioned by Perel as being devastating to a marriage or long-term relationship. This can also be true of work relationships. Any of these can mark a relationship in peril. They are:
  • Indifference
  • Neglect
  • Contempt
  • Violence

We don’t want to go there in our relationships. Or if one partner or the other is there, the other can still begin to make positive change.

If you are in a relationship with the pattern using the dance of negative escalation to deal with issues , there is such hope! The links below are incredibly helpful…and they are just a few of the many resources available by Esther Perel and others.

I just wanted to introduce this subject. For those of you who know you struggle with these negative cycles, start with the links and go on your own journey of healing and restoration.

In her talk the other night, Esther Perel described the experience of having more than one marriage, sometimes with the same person. In a way, I experienced that with my sweet husband. We have a thick cord of continuity through our marriage, but, in ways, our marriage has passed through such seasons that almost feel like we are in a different marriage. I’m so thankful we stuck it out with each other.

Remember, a negative cycle is the problem. It may have absolutely nothing to do with the character of either spouse. “Name the cycle” rather than blaming your explosive partner or feeling betrayed by the withdrawing one. Start there. Then take steps to slow down the conflict in a safe environment in order to see what is happening underneath. With grace, accountability (external and internal), and time, you can come out on the other side, stronger, healthier, and with love rekindled and restored.

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Where Should We Begin? Podcast – It’s Very Hard to Live with a Saint – Esther Perel – excellent example of the dance of negative escalation. The podcast is an actual marriage counseling session. If you prefer reading, the transcript is here.

Marital Destructive Styles of Communication – Round Rock Couples Counseling

Couples Negative Cycles – Round Rock Couples Counseling

Naming Your Negative Cycle – Round Rock Couples Counseling

Withdrawers  Desire Safety – Round Rock Couples Counseling

Negative Couples Cycle: Finding the Bad Guy – Kevin Leapley, Round Rock Couples Counseling

YouTube Video – Fight Smarter – Avoid the Most Common Argument Patterns – Esther Perel

Emotionally Focused Therapy – a Roadmap for Working with Couples (pdf) – Tanya Radecker

Series : Marriage with a Chronically Self-Centered Spouse – Brad Hambrick – Dr. Hambrick is an excellent “counselor to the church”. He covers a lot of ground on this topic related to the different aspects of being self-centered in a marriage: the low emotional intelligence self-centered spouse, the lazy or apathetic self-centered spouse, the situationally explosive self-centered spouse, and the intentionally manipulative self-centered spouse. Fascinating. Great helps as well.

Growing in Negative Emotion Tolerance – Brad Hambrick

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5 Friday Faves – Beyond the Guitar’s Batman Theme, The Good Ones, Some Favorite Thinkers, The Human Library, and “This Is Your Time”

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Lightning fast read. Thanks for stopping by.

1) Beyond the Guitar’s Batman Theme – Nathan Mills posted two arrangements this week – super nice for his fans and community.

The Batman Teaser – film scheduled for release October, 2021

Plus this one:

Brawl Stars

2) The Good Ones – Let’s celebrate those “good ones” in our lives. Country artist Gabby Barrett was inspired by her husband Cade Foehner) to write The Good Ones.

YouTube Video – The Good Ones – Official Video (watch it to the end – sweet story of a couple dealing with her paralysis).

Your good one may be a spouse…or it could include a parent or friend. Thank God, for those who love us well. May we love well also.

3) Some Favorite Thinkers – Fake news abounds these days. Social media gurus don’t deny it. In fact, documentaries are being produced about how we are being manipulated by news and social media makers – The Twisted Truth and The Social Dilemma are two.

As conversations heat up about politics, racial unrest, and COVID (heading toward the US Presidential election), we should check our news sources for where we get our opinions on all the above. Even if we try to sample a mix of liberal and conservative sources, we still have to wonder if what we hear is true. How deep does news and political bias go?

We need to seek out thinkers who themselves are burdened by the state of our streets, our politics and policies, and the next generation. Just thinking we’re right and resting on those laurels will no get us to a better place. Reasoning, thinking deeply, listening, talking together (especially with those with whom we don’t necessarily agree)…we need people who will help guide us through to higher understanding and healthier actions than we see around us.

Glenn Loury and Coleman Hughes are two of those men who currently influence my thinking. You can find them at least weekly in some conversation on their own podcasts or others. Blogging Heads is one of my favorite platforms.

Another fascinating person (on Twitter and his/her own blog) is @EthicalSkeptic. I’m not smart enough to understand most of what he says, but it gives pause (especially related to COVID).

The thing about thinkers…you may not always agree with them but what they say can be a check of your own thinking. Are you teachable? Are you listening? Are you willing to consider?

Three, among the many Christian thinkers I follow these days, are Scott Sauls, Karen Swallow Prior, and Jackie Hill Perry.

Who do you follow? Listen to? Read?

4) The Human Library– Twenty years ago, this non-profit was established in Copenhagen, Denmark. The Human Library was designed to give people an opportunity to just tell their stories to other people. For the purpose of understanding, inclusion, and dealing with prejudice or bias. From what I can gather from the website and this Facebook page, people can gather in a library environment and, instead of reading books found there, they share and listen to life stories. The people are “the books”. I want to know more about this…maybe even figure out how to create such an environment or event.Photo Credit: Facebook, Wieteke Koolhof, Facebook

5) “This Is Your Time”  – The recently deceased actor Chadwick Boseman spoke at the commencement service at Howard University, his alma mater, in 2018. He was magnificent. Boseman told stories about his life – powerful stories of his experiences as a student, a young black man, and a believer in God. He quoted the Bible ( Jeremiah 29:11), about God’s plans for our lives. He urged the graduates to steer clear of victimhood but to move toward their purpose with faith and fortitude.

“…Sometimes you need to get knocked down before you can really figure out what your fight is and how you need to fight it…When I dared to challenge the systems that would relegate us to victims and stereotypes with no clear historical backgrounds, no hopes or talents, when I questioned that method of portrayal, a different path opened up for me — the path to my destiny. When God has something for you, it doesn’t matter who stands against it…God will move someone that is holding you back away from the door and put someone there who will open it for you…if it’s meant for you. I don’t know what your future is, but if you are willing to take the harder way, the more complicated one, the one with more failures at first than successes, the one that’s ultimately proven to have more victory, more glory, then you will not regret it. Now…this is your time.”

[In the tweet below, you’ll find the closing comments of this speech.]

YouTube Video – Chadwick Boseman’s Howard University 2018 Commencement Speech – 7 minutes into the video is the beginning of his 28-minute powerful speech.

Bonuses:

6 Ways We Make Life Harder Than It Needs to Be – Paul Tripp

De-Escalating a Conflict – Scott Sauls

Are Christians More Confident in Politics Than in Christ? – Eugene Park

Coronavirus: Tests ‘Could Be Picking Up Dead Virus’ – Rachel Schraer

Photo Credit: Of Verona, Facebook

7 years ago, a friend of ours taught English in China for a year. She offered names of her American friends as ways her students could address each other so they could learn name pronunciation, too. This beautiful little girl picked my name. I wonder where she is today and how she’s doing.Photo Credit: Hailey Mullins, Facebook – September 2013

5 Traits of People with High EQ [Emotional Intelligence] – Peter Economy

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Monday Morning Moment – Emotional Intelligence at Work and in Life – a Story

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blog-emotional-intelligence-ucreativePhoto Credit: UCreative

[I have written before on Emotional Intelligence here, here, and here. Below you’ll find the summaries from those pieces.]

You can probably remember an encounter with someone who was so engaging and interesting that you hoped you would meet them again, or work with them some more, or even become their friend.

Over the last few weeks, I had such an experience.

Background: Being a part of a beloved organization, engaged and working hard, we can get a passion to take it to the next level. We see both what we’re doing well and also what’s missing. For awhile, I’d been putting together an idea in my head of a particular next step. Even though it wasn’t a strength of mine to carry the ball on it, I saw such a need for it to happen that I floated it a couple of times to our leads.

It didn’t go anywhere…timing, not the right people in place…lots of variables.

Then, out of the blue, an announcement came down that we were going to run a pilot on that very idea. The woman leading the pilot was perfect for it. Enthusiastic, funny, bright, humble, and inclusive. Perfect.

I messaged her about how excited I was about the pilot and told her if I could be any help at all, just let me know.

Because of who she was (and maybe the timing…although I think it was just her), the project is humming along. Lots of others jumped in to help. I was so excited. Felt no need to push in but wanted to cheer-lead anyway possible.

Then she wrote me this brief message – surprising and lovely – full of emotional intelligence. She said at that time she didn’t need more folks on the project, BUT she commended me and expressed her gratitude for my support. Just a message. A few lines.

It was just what I needed and I didn’t even know I needed it.

“Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.” 

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Emotional Intelligence and Success – Study Wizards  – rapid read with definition and characteristics of emotional intelligence.

__________________________________________________________________________

Remember this distinction: there are smart people and then there are emotionally intelligent people. If you don’t have a sense of the difference in these two, Paul Sohn posted an infographic (yay!) that gives an excellent description of emotional intelligence. There are a lot of smart people out there but what a joy when your boss, as smart as he may be, is also a great communicator with and appreciator of people.  [Go back and click on that infographic – very helpful!]

Emotional Intelligence is a concept that’s been around for awhile now.  Matt Monge’s article for The Mojo Company sparked my interest some time ago. He described 6 symptoms of leaders with low emotional intelligence.

Two of Monge’s points were: 1) Leaders with low emotional intelligence say “I’m sorry you feel that way” more than “I’m sorry,” and 2) Leaders with low emotional intelligence often blame the people they hurt for the situations leading to them being hurt.

Daniel Goleman has written several books on this topic including Emotional Intelligence: Why It Can Matter More Than Intelligence and Social Intelligence: The New Science of Human Relationships. The very cool thing about emotional intelligence is that it can be developed. The big dilemma is whether bosses or even teammates, not bothered by their impact on others, would buy into this relational skillset. Incorporating such concepts in personnel accountability metrics might provide some incentive. I’ve added graphics below that helped me further understand emotional intelligence.

Blog - Friday Faves - Emotional Intelligence - grid - dollieslagerPhoto Credit: Dollie Slager

Blog - Friday Faves - Emotional Intelligence - low & highPhoto Credit: The King and Queen

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Even people with strong emotional intelligence can find themselves off-balance when in conflict with someone. Leadership writer Marcel Schwantes gives counsel for this in 7 Brilliant Things Emotionally Intelligent People Do When Their Buttons Are Pushed.Photo Credit: Wikimedia Commons

Schwantes encourages us to respond rather than react in a conflict situation. His seven action points follow (read more of his article for his commentary on each one).

  1. Get perspective.
  2. Take a 6-second pause.
  3. Stay humble.
  4. Try empathy.
  5. Ask the most conflict-diffusing question. [“Are you ok?” What’s going on?”….what else would you think would diffuse the situation?]
  6. Speak from your authentic self.
  7. Be the first to reach out after conflict.

Don’t miss the brief video at the end of Schwantes’ piece on 3 Simple Questions to Improve Your Emotional Intelligence.

Blog - Friday Faves - Leadership - Emotional IntelligencePhoto Credit: Self Study History 

I hope you’re surrounded by emotionally intelligent people. Maybe you’re an “EI” rockstar yourself. For me, that woman above, piloting the project, had my respect from the beginning, but because she responded to me in such an honoring, genuinely considerate way, she also has my complete support and more.

Do you have any emotional intelligence stories? Please comment below. We can always use  stories of great bosses and coworkers to inspire and spur us on.

___________________________________________________________________________

Try These Two Smart Techniques to Help You Master Your Emotions – Lisa Feldman Barrett

How Emotional Intelligence Boosts Your Endurance – Alex Hutchinson

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Bonus: Resources for Raising Our Children to Be Emotionally Intelligent

Research Shows Reading Improves Kids’ Emotional Intelligence and Increases Empathy – Katie Priske

This Is How to Raise Emotionally Intelligent Kids: 5 Secrets From Research – Eric Barker

Chores Lead to Happy Children. So Why Do So Few Parents Require Them? – Annie Holmquist – OK…this doesn’t really have to do with emotional intelligence but it fits in the mix of raising kids well.

Attending or Focus, Attitude, Character, Communication, Conversations, Decision-making, Finishing Strong, Habits, Hustle, Inspired, Leadership, Lessons Learned, Monday Morning, Monday Morning Moment, Productivity, Purpose, Relationships, Resilience, Team, work, Work Culture

Monday Morning Moment – What Stirs Motivation, Initiative, and Innovation – What Kills It

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Photo Credit: Flickr

We all have the capability of motivating those around us…or demotivating them. We can stir initiative or slow it down. We can grease the tracks for innovation or derail it.

How are motivation, initiative, and innovation defined? Considering the definitions will help us remember how crucial they are to forward progress – in serving others, in product development, and in employee (or volunteer) engagement.

Motivation – Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to attain a goal. Motivation results from the interaction of both conscious and unconscious factors such as the (1) intensity of desire or need, (2) incentive or reward value of the goal, and (3) expectations of the individual and of his or her peers. These factors are the reasons one has for behaving a certain way.

Initiative – An individual’s action that begins a process, often done without direct managerial influence. For example, an employee might take the initiative to come up with a new product or service that the company could offer…Demonstrat(ing) initiative by sharing their ideas, helping to improve our business, speaking up about problems, and suggesting potential solutions.

Innovation – The process of translating an idea or invention into a good or service that creates value or for which customers will pay. To be called an innovation, an idea must be replicable at an economical cost and must satisfy a specific need. Innovation involves deliberate application of information, imagination and initiative in deriving greater or different values from resources, and includes all processes by which new ideas are generated and converted into useful products. In business, innovation often results when ideas are applied by the company in order to further satisfy the needs and expectations of the customers.

We can celebrate situations where we experience daily motivation and have the freedom and support to run with our initiative and participate in innovation. It’s in other situations that we need internal and external encouragement to press on, even without the help or support of our managers, leaders, bosses.

Dealing with bottlenecks, micro-managing, and continually reiterating leaders or bosses can tempt us to disengage and slow down in our own work…even in areas where our passion and commitment are high.

“One of the signals that managers might need more training is when their engineers aren’t taking initiative.” – Jean Hsu, Why Aren’t My Engineers Taking Initiative?

“We agree completely that micromanagement is a big mistake. It diminishes people’s self-confidence, saps their initiative, and stifles their ability to think for themselves. It’s also a recipe for screwing things up—micromanagers rarely know as much about what needs to be done as the people they’re harassing, the ones who actually do it.” – Larry Bossidy and Ram Charan

Photo Credit: Flickr

This piece today is really not to vent about those in authority over us who make our work or volunteering difficult (and sometimes joyless). Listed below (in the links) are several lists on particulars that stifle or kill motivation, initiative, and innovation. Especially if you are a manager or boss, these would be important to consider.

We may need to process a bit about our struggle to get a project finished or an idea embraced. This particular blog came out of such a frustration. Still, what I hope is to take the power to spoil out of the hands of our bosses (most probably that is not their primary intention) and to empower ourselves to push on in ways we can. Without being divisive or insubordinate. Empathy is one of the tools we can use.Photo Credit: Brian Solis, Flickr

Empathy is defined as “the feeling that you understand and share another person’s experiences and emotions: the ability to share someone else’s feelings”.

The Truth About Why Empathy is a Required Skill in the Workplace

Empathy probably seems a bit counter-intuitive when you’re feeling blocked by a controlling boss. Think about it. Once you think through her reasoning on slowing down a process, you can then give support to your ideas with language that speaks to her concerns.  For example, a micromanager may have several critical and costly projects going at the same time and could be afraid himself of dropping the ball on some, so he slows everything down and reins in decision-making. It can make a work team nuts, but if you determine to understand something of his position, you can stay in the conversation rather than just bolting.

Hating on your boss will only cloud the relationship from both sides. Then there’s the ripple effect to other relationships. None of us really want that. See link below…wisdom.

Workplace Wisdom – Dave’s Observation on Work (and Other) Relationships – What You Think of Others Matters – Deb Mills

You can help here, respectfully, by thinking through other ways to get to the solution of the problem or impasse. Empathy is a discipline that keeps conversations positive and inclusive of all those needed to make the decision on a new direction.Photo Credit: Career Contessa

Empathy at Work – Why It (Really) Matters – Jacqueline McElhone

Besides empathy, I have also discovered a different path. Maybe like you, I am one of those persons who generates ideas like other people generate the responses “we tried that” or “that’s good, but”. Creatives aren’t always well-received in the decision-making hierarchy. In recent years, I went through a season of de-motivation and diminished initiative. Life is too short to spend long in that mindset.

I finally shook off the troubled slumber of that season, in three ways:

  • Making the decision to continue working with the same organization, but
  • Looking for other avenues (non-profits, start-ups) to express the energy and passion of these ideas which I believed would make a difference.
  • Playing with and developing these ideas in an environment of inclusion and all-voices-wanted-at-the-table.

It wasn’t long that my confidence and sense of how to work smarter helped me to re-engage my workspace, with empathy. The bottlenecks may still be there, the control may still be weighted, but I am the one who changed. More ready for the battles and taking them less personally.

You matter. Your ideas, your solutions to problems, your presence at the table.

Thoughts? Would love to hear them (in Comments).

Photo Credit: Needpix

What Kills Motivation at Work – Justin Reynolds

7 Ways Toxic Managers Stifle Employee Motivation and Productivity – Kristin Marquet

7 Ways Micromanagement Stifles Creativity – Wayne Hastings

Nine Rules for Stifling Innovation – Rosabeth Moss Kanter

10 Ways Weak Managers Stifle Innovation – Liz Ryan

10 Things Companies Do That Kill Employee Motivation – Paul Petrone

Why Aren’t My Engineers Taking Initiative? – Jean Hsu

Communication, Conversations, Courage, Critical Thinking, Disciplines, Finishing Strong, fresh start, Habits, Inspired, Leadership, Lifelong Learning, Monday Morning, Monday Morning Moment, Team, Transformational, work, Workplace Culture, Workplace or Marketplace

Monday Morning Moment – Leadership Lessons – for All of Us

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Photo Credit: Army.mil

Back to work.

What kinds of kickstarts do we build into our lives to consistently do a good job? When we lead out each week, are we leading on fumes? Or are we topping off the tank to get us and our team all the way through to goal?

Leadership coach Lolly Daskal has posted what she considers the 100 Best Leadership Quotes of All Time. Of those 100 quotes, here are just a few of my favorites:

3. ”A good leader leads the people from above them. A great leader leads the people from within them.”–M. D. Arnold

7. “The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” —Ronald Reagan

23. “Wisdom is knowing what to do next, skill is knowing how to do it, and virtue is doing it.” –David Star Jordan

28. “Management is doing things right; leadership is doing the right thing.” –Peter F. Drucker

74. “The task of leadership is not to put greatness into humanity, but to elicit it, for the greatness is already there.” –John Buchan

100. “The most effective way to lead is to lead from within.” –Lolly Daskal

Staying fresh is important in leading well. Hanging with our people. Bringing the vision. Seeing the work through their eyes. Assembling the puzzle (be it product or service) with the pieces that all involved bring to the table. This is leadership of the best sort.

Below are links to just three more pieces on lessons in leadership. Worth the time to read them. 5 of my favorite leadership qualities appear prominently over and over again: emotional intelligence, courage, communication, caring for the people, and transparency.

OK…Monday. We’re ready for you.

The Top Leadership Lessons of 2017 From Steve Jobs, Richard Branson, Tim Cook, and Google – Marcel Schwantes

12 Principles of Modern Military Leadership – Part 1, Part 2, Part 3 – Capt. Ron Roberts

6 Inspiring Lessons About Success Most People Will Learn Too Late in Life – Marcel Schwantes

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5 Friday Faves – First Responders, Fall TV, Getting Older, a Narcissist Culture, and Visual Aids

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As I write it’s raining… This Friday – lots of country music and YouTube videos…and a grateful heart. Oh…and just as I was about to publish, Nathan Mills‘ arrangement of John Paesano‘s Spiderman theme (for the PS4 game of the same name) just got posted. Enjoy.

1) First Responders – This has been quite a week – between the observance of the 17th anniversary of the 9/11 attacks and the Hurricane Florence pounding away in the Carolinas right now.

We have listened to news reports, documentaries, and one another talk about these two occurrences all week. All I want to say is:

“Thank you, all you who go in as others are running out. All of you, first responders, who seek to protect and care for us. Thank you. May God keep you safe.”

Photo Credit: Health.mil

2) Fall TV Shows – Nope, not talking NFL football here. Nor is this heralding the many Fall-themed Hallmark movies on the horizon. This fave marks the building excitement for premier weeks for our favorite TV shows. You tell me your favorites, I’ll tell you mine. Fall is maybe my favorite seasons…this being one reason among many.

One TV show not coming back yet is Stranger Things. This might help:

3) Getting Older – Country artist (and Songwriters Hall of Famer Alan Jackson turns 60 this month. That’s still real young, but his song The Older I Get rings true to the experience of…getting older. The lyrics of this poignant country song ring true…they can speak for themselves.

The older I get
The more I think
You only get a minute, better live while you’re in it
‘Cause it’s gone in a blink
And the older I get
The truer it is
It’s the people you love, not the money and stuff
That makes you rich

And if they found a fountain of youth
I wouldn’t drink a drop and that’s the truth
Funny how it feels I’m just getting to my best years yet

The older I get
The fewer friends I have
But you don’t need a lot when the ones that you got
Have always got your back
And the older I get
The better I am
At knowing when to give
And when to just not give a damn

And if they found a fountain of youth
I wouldn’t drink a drop and that’s the truth
Funny how it feels I’m just getting to my best years yet
The older I get

And I don’t mind all the lines
From all the times I’ve laughed and cried
Souvenirs and little signs of the life I’ve lived

The older I get
The longer I pray
I don’t know why, I guess that I
Got more to say
And the older I get
The more thankful I feel
For the life I’ve had, and all the life I’m living still*

*Lyrics to The Older I Get –Songwriters: Adam Wright, Hailey Whitters and Sarah Allison Turner

[Along with getting older with its sweet upside of grandchildren and finding clarity and contentment…there is the sadder side of losing people we love. That happened for Alan Jackson this week with the unexpected death of his oldest daughter Mattie’s husband, Ben Selecman…married less than a year. Prayers for this family.]

Age of Maturity – Consider This Radio Show – Annette Petrick

4) A Narcissist Culture – What happened to a once civil society? Justice Ruth Bader Ginsberg spoke this week on the divisive and partisan Senate confirmation hearings of recent years. She reflected on her own hearing and that of her good friend and conservative Justice Scalia. Both of them confirmed to the Supreme Court by an almost unanimous Senate vote.

Some would say what has changed is the caliber of leaders in office now. Narcissist is a word used frequently in mainstream media.

I wrote earlier this week on narcissistic bosses and how to thrive under such leadership. We may not have chosen our boss, whether he or she is over a company or country, but we can determine to do what we can to help…not harm.

Do you get weary of the contentious nature of our press? How about the behavior of our elected officials, on both sides? Maybe a lifetime in the political arena (whether in public or private sector positions) brings the cynic out of everyone. Maybe the goal of doing whatever possible good we can breaks down if our boss is just too difficult or just too not like us.

The more I read on narcissistic bosses, the more I find that many who rise to the top have some of those traits. It’s what helped them get there. We can raise our backs to that and make as much noise as we can to get rid of that person or disrupt every process or decision.

Photo Credit: Wikipedia

Or we can seek out what is wisdom in handling a narcissistic boss… for our own sakes, the sake of the company (or country), and even for his. It is one thing to feel helpless and a whole other thing to escalate a situation and add to the damage, whatever it is.

Author and blogger Eric Barker has written a Wall Street Journal best-seller entitled Barking Up the Wrong Tree: The Surprising Science Behind Why Everything You Know About Success Is (Mostly) Wrong. I haven’t read the book yet but his article is intriguing.

In this article 5 Scientific Secrets to Handling a Narcissist, he gives some excellent counsel on what to do. Some of his advice may be hard to stomach…but stirring up a narcissist with negative, blaming banter will not get anyone where they say they hope to go.

Here are Barker’s 5 bits of excellent advice:

  1. If at all possible, just steer clear of him. – Do your job. Do it well.
  2. If he’s your boss, kiss up or shut up. – A narcissist doesn’t want to hear your take on things, especially if it is against his take. Until you decide to leave your organization, do your best to just get along. He is much better at deflecting and retaliating than you probably are at exposing his faults or unfitness for the job.
  3.  Know what you want and get payment up front. This relates to folks who have something (information, relationships, influence) the narcissist wants but doesn’t yet have. I can’t even think of an example…can you offer one?
    “Now I’ve been very negative toward narcissists (understandably) but they can be worked with and can even be good employees. Yes, really.Why? Because they want something. They really need to look good. And if you can align your desires with their desires, you may find yourself with an unstoppable achievement machine…They get what they want when they do what you want.” – Eric Barker
  4. If you have a raging narcissist within hearing and one who lets you close, ask some of equivalent of: “What would people think?” Let them answer the questions. “Emphasize community and use disappointment, rather than anger, to keep them in line. They want to look good. So help them look good by helping them do good.”
  5. Be Dexter. Dexter was the focal character of a TV show of the same name. He was a forensics technician working murder cases. He became a serial killer of serial killers. Whew! I never watched the show but know of its cultish popularity. The thing is, all of us  can become narcissistic. Especially in cultures where narcissists rise to power. If we can confront the narcissism in ourselves then we can fight it by nurturing empathy – refusing to give into the impulse to self-elevate and direct that impulse to empower others. Something to think about.

5 Scientific Secrets to Handling a Narcissist – Eric Barker

How to De-Escalate a Fight with a Narcissist – Elinor Greenberg, PhD

Dealing with a Narcissist? – Try These 5 Negotiation Tactics – Tanya Tarr

Barking Up the Wrong Tree Quotes – GoodReads

Hostage Negotiation: the Top FBI Hostage Negotiator Teaches You the 5 Secrets to Getting What You Want – Eric Barker

This Is How to Raise Emotionally Intelligent Kids: 5 Secrets From Research – Eric Barker

5) Visual Aids – I am a visual learner. By that, information intake comes easier with images. I used to think because of being a voracious note taker that auditory learning was my preference. No, it was that innately, writing the notes was salvation for me because they gave me visual cues to master the auditory information taken in…later. Looking at my notes.

This week, I began a study of Genesis through Community Bible Study. The study opened with a YouTube visual that “storied” the beginning journey of the God and humankind. Genesis 1-11 in less than 8 minutes, being drawn as we watched. So good.

A big part of why children’s books are so attractive for a visual learner is the rich illustrations that accompany the story. One of my favorite artists is Marjolein Bastin. She paints the world around us with all its beauty, tiny detail, and true-to-life (im)perfections.

You might enjoy this short article and stunning video of hers where she describes “Why I Create”.

___________________________________________________________________________

That’s this week’s faves. How about you? please share some of yours with all of us through the Comments.

Be safe out there. Be kind to those you love and those you don’t yet… you never know what could change.

Bonuses:

Pull out that wedding dress – if it still fits, why not wear it from time to time?…for your pleasure and those who loved seeing you in it that one other time.Photo Credit: Brittney Kluse, Facebook

Meet the Nativity

Meet the Nativity and Find Your Family – Glen Scrivener

American Idol Sweethearts – Caleb Lee Hutchison and Maddie Poppe fell in love while competing in the 16th season of the ABC music show American Idol. Maddie eventually went on to win with Caleb coming in second. Renditions of songs like Maddie’s Landslide and Caleb’s Don’t Close Your Eyes took them straight to the finals and into fans’ hearts. Here they are on the Live Tour singing together You’ve Got a Friend. So darling.

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5 Friday Faves – Replacing Your To-Do List, Unsung Heroes, Legacy, Gaslighting, and Emotional Intelligence in Conflict

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Here’s to another Friday. As the heat of summer fades slowly into the cooler shorter days of fall, at least some of us welcome the change. This, like so many weeks, has had its unexpected joys and challenges. I so appreciate the wisdom, helps, and encouragements that lift and help us to stay in our lanes.

Below you’ll find my 5 Friday Faves for this week plus as many bonuses at the end. It was a rich week…hope yours was as well. Also, please share any of your finds in the Comments section. We all can happily learn from each other.

1) Replacing Your To-Do List – Leadership coach Tony Stubblebine has posted a brilliant piece on doing away with our to-do lists. He prescribes a problem-solver, thinker model of interstitial journaling. This makes productive use of the space between completing one project and starting the next. It entails jotting a few sentences in a journal (electronic or paper) – summarizing what we finished and jumpstarting our thinking on what is before us. This takes our to-do lists to a whole new level of getting things done.

Replace Your To-Do List With Interstitial Journaling to Increase Productivity

Photo Credit: The Inner Sage Australia

“We weren’t built for multi-tasking, so transitions between projects are very tough. We end up getting lost in procrastination. Even when we manage to transition quickly into our next project, our brain is still thinking about the last project. That means our second project suffers from partial attention. The science of multi-tasking says partial attention can mean a 40% or more reduction in cognitive performance. The Interstitial Journaling tactic solves all of these normal problems. It kills procrastination, empties our brain of the last project, and then gives us space to formulate an optimal strategy for our next project.” – Tony Stubblebine

This article is hosted on Medium which offers Members Only reading (free membership) but it should allow you to read it on a first-time link click. That’s how I found Medium…and lots of helpful reading through it.

Tony Stubblebine – Productivity, Habits & Life iPhone App

2) Unsung Heroes – As I write this week’s Friday Faves, we have just finished our remembrance of the 9-11 terror attack and losses of 2001. Reading again about so many courageous victims and families, first responders and a nation in shock and grief helps in sorting out afresh what happened that day.

We don’t know what was the intended target of hijacked Flight 93 but we do know that several of the passengers heroically charged the cockpit. Among them were  Todd Beamer  and Mark Bingham. What courage!

“Let’s roll.” – The Real Story of Flight 93 – Ed Vulliamy

Another man I didn’t know about until this year was Rick Rescorla. He was the director of security for a very large company in the South Tower of the World Trade Center. After the first plane crashed in the North Tower, the building occupants were advised to stay at their desks, but he knew better. Rescorla got them all out as quickly as possible and returned to the building to make sure that everyone was out. He never got out with the collapse of the South Tower.

This running into danger instead of away is what we’ve come to expect of first responders, but we should never stop remembering them…or the cost they often pay.

3) Legacy – This week, seminary professor Chuck Lawless posted a thought-provoking piece on leaving a legacy – What Kind of Shadow Are You Leaving Behind?  He listed 14 possible “shadows” we cast for our children, colleagues, and friends. They include: Unbounded Love, Continual Selfishness, Material Idolatry, Genuine Faith, Committed Parent.Photo Credit: Pixabay

We cast shadows whether we plan them or not. They happen over time. Better for all of us to decide and intentionally establish what kind of shadow, what kind of legacy, we leave for those we love.

After you read his list, what would you add? If you comment, I’ll also share the ones that came to mind not on the list.

4) Gaslighting  – Have you ever heard this term? I had this extraordinary Aha moment this week when this term came across my Twitter feed. If you’ve had this experience you will find these definitions familiar:

“Gaslighting is a form of manipulation that seeks to sow seeds of doubt in a targeted individual or members of a group, hoping to make targets question their own memory, perception, and sanity. Using persistent denial, misdirection, contradiction, and lying, it attempts to destabilize the target and delegitimize the target’s belief.” – Wikipedia

“Gaslighting is a colloquial term that describes a type of psychological abuse in which the abuser denies the victim’s reality, causing him/her to question him/herself, his/her memory, or his/her perceptions. The term gaslighting is also sometimes used to apply to the use of inflammatory behavior or language that provokes someone to behave in an uncharacteristic way.” – TheGoodTherapy.org Team

Gaslighting often happens in relationships when one person uses a sometimes subtle manipulation to cause the other to think maybe she/he misunderstood or over-reacted to something the former did or said. In this unhealthy situation repeated over the course of the relationship, the one being “gaslighted” can begin to distrust her/himself and even go as far as to question their sanity.

I have had this experience and it is highly unsettling.

Think of how brutal this can be for a twosome, family, or work team.

Read psychologist Stephanie Sarkis‘ two pieces below. Very helpful.

– 11 Signs of Gaslighting in a Relationship

Are Gaslighters Aware of What They Do? – Stephanie Sarkis

Photo Credit: Wikipedia

You’re Not Going Crazy: 15 Signs You’re a Victim of Gaslighting – Aletheia Luna

5) Emotional Intelligence in Conflict – Even people with strong emotional intelligence can find themselves off-balance when in conflict with someone. Leadership writer Marcel Schwantes gives counsel for this in 7 Brilliant Things Emotionally Intelligent People Do When Their Buttons Are Pushed.Photo Credit: Wikimedia Commons

Schwantes encourages us to respond rather than react in a conflict situation. His seven action points follow (read more of his article for his commentary on each one).

  1. Get perspective.
  2. Take a 6-second pause.
  3. Stay humble.
  4. Try empathy.
  5. Ask the most conflict-diffusing question. [“Are you ok?” What’s going on?”….what else would you think would diffuse the situation?]
  6. Speak from your authentic self.
  7. Be the first to reach out after conflict.

Don’t miss the brief video at the end of Schwantes’ piece on 3 Simple Questions to Improve Your Emotional Intelligence.

Okay, Friends…let’s have a safe weekend, enjoy the weather, and be kind to those along the way.

Bonuses – Fascinating and worthy of their own Friday Faves slot – it was a rich week of learning and savoring what others bring to the table.

You Went to a Funeral and Then You Went Home – Courtney

Ryan Jon – YouTube Video – I’ve Never Met My Biological Mother

A Child’s Brain Develops Faster with Exposure to Music Education – Anita Nee

YouTube Video – The Clothing Industry Wants to Make Us Shop – More Waste – Opposing Views or Opposing Views’ Facebook page

How America’s Health Care System Got So Jacked Up – and How We Can Fix It – Jonathan Clark

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Monday Morning Moment – Workplace Wisdom – From the Shallows Back Out Into the Rapids – 5 Resources

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Photo Credit: Wikimedia Commons

The river of work is often a fast current – the movers and shakers are in the rushing waters. If you find yourself in the shallows how did that happen? Illness (yours or someone in your family), underemployment, qualifications issue, somehow just not the “flavor of the month”? Any or all of these situations could have prompted a detour out of the faster waters of your work.

Some of us thrive in the shallows. I want to learn how, now that I’m semi-retired. Still, the rapids call me  back…for many reasons.

If you, like me, are in the shallows and you are bewildered rather than refreshed by them, think why that might be.

The rushing waters are where the action is. They’re here and gone, but they carry along whatever is happening in the river.

Occasionally something interesting and important will pop out for you from the current – and you tackle it with excitement – and when you finish it, then it’s gone. Taken back up by the river as if it never visited the shallows, as if you never touched it.

The shallows are a lovely place to visit…especially when you’re exhausted from the rapids. Especially when you need a new vantage point…a new view of your work. The shallows provide that. Being long in the shallows is a strange experience…if you’re used to the rapids.

How does one push back out into the current?

OK…enough metaphor. Here are 5 super useful resources to help us push back into the running river of work…if that’s where we want to be. Choose which fits the most right now, and dig into the article:

1) Achieving Stadium Status – Why not have a colossal goal, right? Leadership consultant Skip Prichard posted a piece recently on How to Achieve Stadium Status. Photo Credit: Wikimedia Commons

He gives a hardy review of John Brubaker‘s book Stadium Status: Taking Your Business to the Big Time. From the book, Prichard covers such topics as how to use affirmations, dealing with critics, rising above the noise, leaving our comfort zones, avoiding comparing, and not repeating others’ mistakes. Until you can read the book, catch Prichard’s article to get started toward the main stage.

Stadium Status: Taking Your Business to the Big Time – John Brubaker

2) Bouncing Forward After a Big Fail – One of my favorite writers on leadership and the workplace is  Adam Grant . He takes a very different view of failure at work in his article When You Get Fired Or Fail Big, This Is How You Bounce Forward. Photo Credit: Pexels

Quoting Grant here:

“Most of the time, when someone fails, it’s not because there’s a bad apple spoiling the barrel. It’s because the barrel is a bad relationship.

In other words: It’s not me. It’s not you. It’s us.

That doesn’t mean shirking responsibility or failing to hold others accountable. It means realizing that in many of our struggles, the biggest problem lies not in individuals but in relationships.

It helps to remember that in most failures, relationships are a major factor. We just have to make sure we don’t pull the wool over our own eyes.” – Adam Grant

Option B: Facing Adversity, Building Resilience, and Finding Joy – Sheryl Sandberg & Adam Grant

3) Addressing Team Alignment – Leadership trainer Jesse Lyn Stoner looked at how team alignment influences team performance. In her piece, Team Alignment is for the Birds, she had this to say:

 

Team alignment is often “leader dependent. Followers depend on the leader to make decisions on direction and tell them what to do.

Team members [in this scenario]. . .

. . . should not act independently.

. . . have little need to communicate with each other.

. . . are following the leader, with no idea where they are going.

We need teams composed of individuals who are able to make quick decisions on how to respond to what comes their way, who are able to use their good judgment to solve problems, who coordinate their efforts with each other, and who come up with fresh new ideas.

A compelling vision (that includes common purpose and shared values) is a more powerful way of unifying your team than trying to align them through structure, policies and procedures.

When a team is organized around a unifying vision, the vision becomes the glue that holds your team together.” – Jesse Lyn Stoner

6 Benchmarks of High Performance Teams – Jesse Lyn Stoner

4) Excellence in Execution – Strategy thinker Robin Speculand writes on what it takes to effectively implement change. In his blog (guest post on Skip Prichard’s website), Speculand talks about the role of the leader in driving strategy forward. To effectively execute change, leaders must demonstrate their own commitment to the strategy. How visible they are to the rest of the company’s employees attests to how valuable the execution of that change is to them personally. Speculand talks about how to carve out time and energy from a busy schedule in order to be fully available to those most impacted by the strategy change. Photo Credit: All Hands

Intriguing ideas, especially for any of you in the shallows. To be a person who executes well is a valuable employee. Don’t lose sight of that.

A Leader’s Role in Achieving Excellence in Execution – Robin Speculand

Excellence in Execution: How to Implement Your Strategy – Robin Speculand

Robin Speculand Presentations – Slideshares

5) Becoming More Likable – Work is not a popularity contest. However, likable people are just a whole lot more fun to work with than folks who insist on being controlling or contrarian. Marcel Schwantes lays out 6 qualities of folks we would all like on our teams…

  • Be curious and ask interesting questions.
  • Describe other people in the positive.
  • Make an immediate good first impression with your face.
  • Listen. Really listen.
  • Choose every opportunity to experience joy.
  • Don’t pass judgment.Photo Credit: Flickr

6 Qualities of Extremely Likable People, According to Science – Marcel Schwantes

Bonus: a Critical People Skill with Kate Nasser

A Critical People Skills Moment to Handle With Ease – Kate Nasser

When others ask you to change a behavior that rubs them the wrong way, what is your response? They will remember how you reply to this critical people skills moment.

Do you …

  1. Give a list of reasons why you do it?
  2. Ask them to explain why it bothers them?
  3. Suggest that they are being demanding, irrational, unprofessional, or childish for asking?
  4. Take offense and avoid these people whenever possible?
  5. Stop doing it?

Check out Kate Nasser‘s lightning fast read on looking seriously at the 5th response above. We want our preferences…we want things done our way. We want “me” to win, not “we” to win. Something to think about.

Let’s push out into the fast water of our workplace…we’ve had enough time in the shallows.

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Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – with Matt Monge

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Blog - Tomorrow's Leaders - Mojo companyPhoto Credit: The Mojo Company

[From the Archives]

Leaders of Tomorrow. What age group came to mind? Probably not your own. Maybe that’s one of our dilemmas in life and work. We either think we have already arrived as tomorrow’s leader today (ugh!). Or we stop thinking of how we can develop into that change agent of tomorrow because we’ve fixed our course…or settled into what we know already. It’s served us well so far, right?

Here’s my Monday morning gift to you: an introduction to the person, writing, and wisdom of Matt Monge.  Earlier in his career, he worked in finance (credit unions, in particular), and had fascinating titles like Chief Culture Officer and Vice-President of People and  Development. Currently he is is president of The Mojo Company, a leadership development consulting firm. His Facebook page bio reads: “My mission? Make the world a better place by helping people, leaders, & workplaces be more human. Depression fighter. Keynote speaker. Head of The Mojo Co.”

Blog - Monday Morning - Matt Monge - Leadership is about serving - FacebookPhoto Credit: Matt Monge Facebook Page

I read everything Matt Monge writes. Even his promotional video taught me more about leadership (you’ll want to take notes).

Monge posted a blog a few weeks back and I’ve been thinking through it since… It’s his 7 Skills Tomorrow’s Top Leaders Are Developing Today. I decided to post his bullet points here and how they stirred my thoughts on skill development today. [Don’t miss reading his thinking on this and other leadership topics in links.]

  1. Being Others-Oriented – While other employee development folks have moved away from “servant leadership” language, Matt Monge continues wisely to be a strong supporter of it. I, too, am delighted by leaders who continue to seek out the greatest good for both employees and customers. The bottom line is best served here. As the years go by, or as tribes are built, our temptation is to coast in this area…making the negative assumption that someone else is serving while we’re the idea leaders. As leaders go, so go the organizations.
  2. Persuasion, Logic, & Negotiation – First, Monge sees top leaders as practicing persuasion and negotiation differently “not with power, position, coercion, or even deception; but rather through logic, reason, and with an eye toward the good of the whole.” It’s funny how unaware leaders can be in thinking that manipulation and coercion go unnoticed by employees under their authority. It’s always better to do the work of taking the high road of negotiating and persuading. When we engage in the give-and-take of healthy debate and problem-solving, it’s a win-win for everyone. It does require time, trust, homework, and humility.
  3. Reframing – This is a discipline of looking at a problem or situation from different perspectives. Monge talks about doing this in such a way that we wrestle with our own biases and blind spots. Reframing can make for a decision or problem solved that have wider success or effectiveness.
  4. Knowing How to Think about and Make Decisions – Monge makes the distinction of being decisive vs. being a good decision-maker. I love this because often we experience leaders who get the job because they are decisive. Period. Full-stop. What does it take though to be a good decision-maker? To become an effective leader is to examine how we make decisions – what are my decision-making processes, who are my guides, what are those factors that always weigh in on my decisions? [Monge names those factors as presuppositions and core values. We need to think about what those are.]
  5. The Ability to Work and Build Community with Others – This is such a core value of mine and yet after years in my career, it bears refreshing. I’m reminded, as Monge writes about this, of the Old Boys’ Network. Today, maybe it’s less-gender-defined and called other things, like C-Suite executives, or even tribe. Still, if it’s a few making decisions for the many, it’s not community. Monge’s constant message is that the strength and health of an organization is in the community. Leaders must do the work of leaning in to their colleagues (outside the executive suite) to draw on the wealth of knowledge there and to affirm the value and varied roles of those coworkers.Blog - Matt Monge - human - twitterPhoto Credit: Twitter
  6. Leadership – The leaders of tomorrow are continuing to develop themselves toward that future. We can be always learning, always growing – not necessarily just like other leaders in our lives, but learning what we need to learn to remain relevant/useful. Resting on the laurels of past successes or doing “what we’ve always done” will eventually pull us to the sidelines. I’m in the painful, personal throes of dealing with this right now myself. Shaking it off and moving forward!
  7. Understanding Humanness & Emotional Intelligence – Monge defines emotional intelligence as having “four basic components: self-awareness, self-management, social awareness, and relationship management”. Foundational to emotional intelligence, in Monge’s thinking, is this whole element of humanness. As the workplaces of the future give way to more and more technology, we will be wise in tuning into the growing need for humanizing our organizations and our human employee experience. Being tech-savvy and not people-savvy misses what could be. Leaders of tomorrow, take note.

So that’s it for today. I love Mondays because they bring another opportunity to hit “the refresh” key of our work lives. We are not only motivated for the week ahead – differently than Fridays when the focus is the weekend – but we’re fresh in our view of our work community…and hopeful.

Matt Monge and others like him give me the encouragement I need to cast off from the safe, still shore and re-enter the fast and deep water of today’s work environment, determined to maneuver well there…and maybe even coax other quality people back in from the shallows. Whatever our ages or sensibilities, we can work toward being tomorrow’s leaders of excellence.