Tag Archives: Internal Communications

Monday Morning Moment – the Not So Subtle Punishment of Silence

Photo Credit: Socrates, Status Mind

The silent treatment. Seems so juvenile, in a way, and yet it is used as a punishment in relationships, both personal and professional. We may be the ones doing it without even thinking that’s what it is. Here we go.

In the earliest years of our marriage, Dave and I would sometimes have a fight about something. At times, the conflict didn’t end well for me, anyway. Then, without really a goal to be vindictive or mean, I would just have nothing to say to him…for as many as three days. Oh, we would cover the normal conversation of life – schedules, kids, etc., but from my side, all matters of the heart were wrapped in silence. Punishing him with that silence. I don’t think he always noticed, but inside my own heart and head, it was brutal.

Fortunately for us both, I grew out of that. Now after a disagreement, it may take me a few minutes to shake off my frustration…but not days. Silent treatment in our marriage is over.

In a recent blog by Jan Riley (a dear friend of mine), she talked about the use of silence to “break a person down”. She writes below:

In his book Ostracism: The Power of Silence, psychologist Kipling Williams writes: “William James [father of American psychology] suggested that to be ‘cut dead’ and to go ‘unnoticed’ by others would be worse than the ‘most fiendish punishment.’ The silent treatment may well be the most frequently used method of cutting people dead.”

In his piece Ostracism, Dr. Williams introduced the topic with a further quote by Dr. James: “If no one turned round when we entered, answered when we spoke, or minded what we did, but if every person we met “cut us dead,” and acted as if we were non-existing things, a kind of rage and impotent despair would ere long well up in us, from which the cruelest bodily tortures would be a relief; for these would make us feel that, however bad might be our plight, we had not sunk to such a depth as to be unworthy of attention at all.( James 1890/1950, pp. 293–94)

Ostracism – Kipling D. Williams – pdf

Psychologist Karen Young talks about silent treatment as

Photo Credit: Jaeda DeWalt

Silence is a very disorienting experience because you usually can’t discern what it means.  It can put you off balance.

Anyone who has ever experienced ostracism knows what it feels like and how debilitating it can be, even for a mature thinker.

Silent treatment can be intentional and manipulative, however it can also become a habit of “communication” – neglectful communication. Excluding someone from a conversation (at work or other association), not making eye contact, not speaking in casual encounters, not answering emails/texts, leaving a group member off a group email, not acknowledging someone’s input…and so it goes.

[Of course, all the above can happen innocently for the overloaded person, without intention. The dilemma is when we, over time, just let it keep happening because we can’t figure out how to fix it..or just aren’t inclined…to fix it.]

The curious thing about silent treatment, if you confront the person you sense is doing it, that person can always deny it…whereupon you feel like you’ve read the situation wrongly, you overreacted, etc. It is like a double punch.

So what does one do in regards to silent treatment? What are the counter-measures? I would love for you to share yours in the Comments because I am still sorting out what can affect change.

In a personal relationship, in a non-conflictive moment, you may talk together about what silence conveys. It may be that neither of you have an understanding of what’s going on with the other…because of the silence. Face-to-face communication most always helps with understanding each other better.

In a work situation, or other organizational affiliation that demands working together, systems can be put in place that facilitates engagement… team meetings, weekly email updates, some sort of regular internal communication process. Like with bullying prevention, a core value that speaks to the essential of regular, empowering communication can have impact.

A work or family culture that just accepts silence as a way of coping with stress or frustration can affect everyone in that culture. Identify the issues and do what you can to move them toward health.

One-on-one, there still may be little we can do to counter or improve a situation with such a someone – one who has made silence a pattern to control their encounters with others. We can definitely mark the experience, and check the pain. Then if there seems no way to improve the relationship, the best thing we can do is put our own boundaries around the experience…but not necessarily the person.

Photo Credit: Pikord, Michael Davis Lowery

[The above graphic was a chuckle, not a true work-around.]

We don’t want to respond to passive-aggressive behavior with the same sort of behavior. We may, however, have to acknowledge that for some people, it’s a deeply ingrained habit that could even have become unconscious.

When our daughter was 3 years old, she went through a season of not speaking to people. She would bury her face in my leg, or just turn her face/body away from the person. Then I tried to “excuse” her behavior with “she’s become shy lately.” The same friend above, Jan, who was also a parenting mentor for me, said outright: “That’s not being shy; that’s being rude.” Some of you may be put off by that, but I appreciated her being straight with me. From that day on, this mama worked with that 3-year-old on what ignoring and not speaking communicated and on how to be courteous and respectful. Now the lovely woman she has become is working on the same lessons with her little one.

Whatever your take is on this, hopefully you won’t default to perpetrating the silent treatment as your own pattern of controlling situations. Don’t do it yourself. Don’t be that person.

It helps me to realize that friends, family, and coworkers who use silent treatment didn’t get there overnight. There could have been an event, an altercation, a painful experience of their own that set them up for emotionally withdrawing and using silence as coping or as punishment. For some, like in our early years of marriage, silent treatment may be very situational. For others, it is borne out of habit – a habit of feeling no compulsion toward connecting with people they don’t value or whom they feel don’t value them. It is what it is.

In this day of social media and over-sharing, to put yourself out there and then be met with silence is a strange and sometimes painful experience. Fortunately, even that does not define us. Right? Right.

The Surprising Truth About the Silent Treatment – Karen Young

When We Use Silence As Punishment

The Silent Treatment: a Deadly Killer of Friendships – Noelle Rhodes

5 Friday Faves – Adulting, Employee Newsletters, Sears, Mission BBQ, and the Rest of the World

Happy New Year!! Still practicing writing 2019. Here are my five favorite finds of this week.

1) Adulting – Adulting is a funny little word, but finding the cartoon below got me thinking on what those small happy things are in adulthood. In her article on adulting, Kay Steinmetz‘s quotes linguist Ben Zimmer: “Adulting tends to be used by those ‘who find themselves doing adult things for the first time and feeling like an adult’…It is very much attached to people coming of age, where they’re thrust into having to take things more seriously. [Every generation] comes to grip with aging in their own way.”

I would love to hear what makes being an adult a joyful thing for you. For me, it includes grandchildren, being out of debt, friendships that have endured time and distance, being taken seriously…and sometimes not-so-seriously (but it doesn’t matter as much). Adulting…what does that mean for you? Comment, please.

Photo Credit: Just Eat Real Food Facebook page, Hedger Humor

2) Employee Newsletters – Sounds so old school, right? Does your company even have an employee newsletter anymore? When a company has to downsize to maintain their bottom line, often communications, especially internal communication outlets, suffer. The employee newsletter is often sacrificed. Too bad, because this is a great diagnostic of the core values of a company. The ones I like best are those that are filled with employee stories, accomplishments, and dilemmas shared and solved with other colleagues. Employee newsletters can be living documents that connect people and give the reader a sense of the health of the organization. The images below are of two such newsletters. Photo Credit: Campaign Monitor

We don’t need the generic, one-page wellness coaching that we see on the inside of the bathroom stall door. We need lively, engaging stories written by those we rub shoulders with at work. These kind of newsletters give us opportunities to celebrate personal and professional benchmarks…they make our companies human.

Bananatag Internal Communications offers a webinar on How to Write Employee Newsletters. Fascinating and encouraging.

Photo Credit: HuaMConry

3) Mission BBQ – Already a previous Friday Fave, Mission BBQ is one of our favorite restaurants. Their generous customer service and quality food are unique. We are members of their birthday club and receive a free barbecue sandwich when our special day rolls around each year. Besides that, we will get an email occasionally inviting us in for another free sandwich. Today we redeemed our “Merry Christmas” freebies. The food is great, but it’s also an uplifting in-restaurant experience. Mission BBQ sets the bar high in honoring first responders and members (and families) of the military. Sweet. If you have one in your town, don’t miss it. If you don’t, can you suggest your own exceptional business (in Comments below)?

 

 

http://debmillswriter.com/wp-content/uploads/2017/07/IMG_6824.jpghttp://debmillswriter.com/wp-content/uploads/2017/07/IMG_6827.jpg

4) Sears– Here’s to  Sears! When I was growing up, Sears was that dependable department store and mail-order business that our parents trusted. They had everything. Clothing, toys, appliances, tires, and tools. You could count on Sears for quality products and solid customer service. Photo Credit: CNN

The Sears Christmas catalog, the Wish Book, was the most delightful experience for us kids. We would pour over the pages of toys, writing down our wish lists for Christmas.Photo Credit: Pinterest

We don’t buy from Sears very often anymore. Walmart, Target, and Amazon all dominate our day-to-day shopping world. Today, I needed a particular service of Sears and drove there to find that it was closing!!

It made me sad.

“Sears was the Amazon of its day.” In years past, Sears gave wide access to merchandise, especially for those more marginalized consumers in our country – farming families and African-Americans in the era of Jim Crow. When the giant Sears shut down its mail-order business, within a couple of years, Amazon took off. The decision-makers for Sears did not take into account the influence the internet would have on consumers. Amazon is hopefully taking note of its own greatest competitor right now, China’s Alibaba. Staying ahead of the market. Forsaking the hubris that can bring down a retail giant.

What Amazon Can Learn from Sears – Yes, Sears! – Lisa Lacy [may require a subscription if you read from a mobile device. I had free access from my computer.]

Amazon vs. Alibaba – Who Is Winning? – Chris Dunne – includes fascinating infographic comparing the two (hopefully you will be free to read the whole article without subscribing).

Thanks Sears…for all those shopping years.

5) The Rest of the World – In the US, we seem absorbed by our own news…what our government is doing, which celebrity is making headlines again, what sports team will make it to the championship. Sometimes you have to search intentionally for what’s happening in the rest of the world. I try to find other news sources that don’t slosh too much bias on their reporting…it’s challenging. Worth the search.Photo Credit: Facts & Trends

Any suggestions you have on good sources for news on the rest of the world? Please share.

Rest of World News – The Times of India

The World in 2019 – Daniel Franklin – The Economist

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Have a restful weekend. Some weeks can be really long and full. Make some space for yourself and for what might come if you look up.

Bonuses

The line separating good and evil passes not through states, nor between classes, nor between political parties either – but right through every human heart — and through all human hearts.A. Solzhenitsyn

Real Productivity – Getting the Right Things Done – Hugh Whelchel – Institute for Faith, Work, & Economics

A funny take on New Year’s Resolutions by Comedian Dustin Nickerson:

Who’s In the Office? The American Workday in One Graph – Quoctrung Bui

No Star Wars movie this Christmas…we have to wait until the end of 2019: