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Monday Morning Moment – How Our Expectations at Work Shape Our Successes

April 4, 2016 admindeb 3 Comments

Photo Credit: SlideShare

A blog title intrigued me recently – Almost Everyone Who Is Unhappy with Life Is Unhappy for the Same Reasons. It was a re-post of a LinkedIn blog written by Dr. Travis Bradberry (author of Emotional Intelligence 2.0). He writes about the role of expectations (of ourselves and others) and the impact those expectations have on our work life and relationships.

I see this so much in myself and in relationships both at work and in community. On one end of the spectrum, there are the expectations that undermine our successes – we don’t think we have what it takes to realize our dreams or goals. [This can also include our expectations of others, in the same way, especially if our expectations influence those colleagues’ view of reality.] On the other end of the spectrum, we may have expectations that are so unreasonably and unrealistically positive that we don’t do the work of realizing those same dreams or goals. [Again, this works against relationships when we have these expectations of others.]

In his article, Bradberry lists 8 common expectations that impact our work life and work relationships. He lists them and talks about them. Here I have written my own observations related to these expectations.

As you read and reflect, Dr. Bradberry is not saying get rid of expectations, nor am I. Expectations when honest, thoughtful, and kind are great motivators toward success. The adage “Keep your expectations low and you will never be disappointed” doesn’t really get us where we want to go.

After you consider the following expectations and thoughts, I would love to hear some of yours (in the comments below).

Life should be fair. I have never understood the lament “That’s not fair!” It really reveals the heart of “That’s not fair for me!” How do we even make life fair? Our children, growing up, were never rewarded when they cried foul on fairness. We tried to raise them to practice kindness and generosity. That usually led to better than fair. In fact, if we flipped fairness on its head, our western work situations and family lifestyles would be quite altered, if what was usual for other parts of the world became our usual. That would be fair, right?
Opportunities will fall into my lap. There are times that opportunities “fall” into our laps. I call it “a God thing”. Whatever you might call that, it is rare and wonderful. In the day-to-day, we are to go after opportunities. Sometimes our very expectations of entitlement or pessimism keep us from even seeing opportunities right in front of us). Continue working hard, build your skill-set, learn from mentors, help your colleagues, practice thinking well of your boss, and seek out challenging assignments – these are fields where opportunities grow.
Everyone should like me. I have tripped over this expectation. We think our own foibles are so much less annoying than those of others. If I consider myself congenial, you should comply, right? [The fairness problem nudges in here, for sure.] Bradberry summarizes this workplace problem well: “When you assume that people are going to like you, you take shortcuts; you start making requests and demands before you’ve laid the groundwork to really understand what the other person is thinking and feeling.” Rather than expecting others to be won by our personality, expertise, and past experience, we should discipline ourselves to practice winning the trust of a colleague, boss or customer… every time, as if it were the first time. This is a game-changer.
People should agree with me. We honestly don’t want to have to work for people to agree with us. In the workplace, whenever possible, our default is to hang with those who do agree with us. This temptation sets us up for failure because we don’t gain from the critique of those who see things differently. Put your vision or project before those in other departments and see with their eyes what you might have missed with your own. Granted, be wise with whose counsel you seek, but do the work of seeking that counsel. Then share credit as appropriate.
People know what I’m trying to say. Emails and text messages are almost communication. In corporate culture, even meetings don’t always cultivate clear communication. Be as clear and succinct as possible. Don’t lose the message in a jumble of clarifiers, justification, or story-telling. I’m not saying story-telling isn’t valuable; it is. The problem with story-telling is it can be contrived to emotionally engage when it actually takes away from the message. Again Bradberry wrote: “Communication isn’t anything if it isn’t clear, and your communication won’t be clear until you take the time to understand the other person’s perspective.”Photo Credit: CB Bain Seal Careers

Having lived overseas, we discovered the importance of learning the local “heart language”. In a work situation, the same holds true. How you communicate is colored by the focus of the one you’re addressing – whether it’s about ROI/ROV, employee engagement, product development….or fill in the blank. You can learn to balance between being true to your own style or values and adapting somewhat to the person in front of you (as a chameleon communicator).

6. I’m going to fail. “If you pursue an endeavor, believe with all your being that you’re going to succeed in that endeavor.” – Bradberry We all fail sometimes; having that perspective is healthy. The problem is when we are so insecure or self-deprecating, our colleagues, boss, or customers lose confidence in us, based on our own assessment of our abilities. Not something you want to ensure by your own hand. [Read the whole of Bradberry’s article to get at the heart of this.]

7. Things will make me happy. If you’re not happy at work today, there’s not one thing beyond yourself that can change that. Not a different boss, not a better team, not more vacation, not a higher salary. This is a work on the inside that has to change your experience of work on the outside. We all know this. We all know…this.

8. I can change him/her. Okay, if you’re married, you already know the futility of this statement (and your spouse can say the same thing, by the way). When we get our focus on that boss we don’t understand or that colleague who makes us nuts, we aren’t able to focus on our work or the relationships that encourage and empower us. So what if you can’t change that coworker or boss? Can you be successful in your work if he/she doesn’t change? Most probably, the answer is yes…whether it feels like it or not. We lose enormous time and emotional energy on colleagues with whom we struggle. If changing jobs isn’t plausible or desirable, then figure out how to compartmentalize the distractions, and get on with your work. You can be a rock star even with difficult work relationships. I don’t want to issue a bunch of platitudes…but it is disturbing how much is lost from our workday in ruminating over (or talking about) stuff we can’t change…when there is still so much we can accomplish. Don’t sideline yourself with brain clutter – negative thoughts that negatively affect your work and relationships.

Photo Credit: MissWorkerBee

Keep those expectations high (for yourself) and hopeful (for others)! Happy Monday!

Unrealistic Expectations That Do You Harm – LinkedIn article by Travis Bradberry

Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves

Emotional Intelligence 2.0 Quotes from GoodReads

Manage Expectations So They Don’t Manage You – Alli Worthington

The Key to Being More Attractive – Business Insider Video with Tony Robbins [Quote: “Trade your expectations for appreciation.”]

Set High Expectations Because Nobody Rises to Low Expectations – Barry Canada

The Expectation Effect – (in the classroom) – SlideShare

Photo Credit: Amazon

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Monday Morning Moment – Contempt is Cancer in the Workplace…and Any Other Place

March 28, 2016 admindeb 3 Comments

Photo Credit: Armstrong Economics

In a culture that clamors for political correction, how is it that contempt can be so freely expressed? Even rewarded, at times? This is an enigma for me. Contempt at home or in the workplace divides people, often against one another. Like cancer, it can spread if left unchecked…changing people and impacting product.

Having a certain measure of confidence is positive for all of us on a team. It’s freeing to be in relationships with people who have a strong sense of what they bring to the table as well as what others bring. Confidence and humility actually partner well together. When we have an honest understanding of our strengths, we also extend humility as we defer to the strengths of our colleagues.

The problem comes for all of us when confidence shifts into arrogance. Worse yet, when arrogance darkens into contempt. Arrogance is an attitude of thinking so highly of oneself that we tend to put down the thinking and efforts of others. Contempt is similar except the emotions are stronger and more mean-spirited.

Photo Credit: SlideShare

What makes contempt so cancerous in our relationships is that it tends to spread, both internally and externally. When we allow ourselves the luxury of contempt, we grow in our justification of it. It may have started with an unappreciative boss or demanding client, but contempt, unchecked, will inject its poison indiscriminately. We become comfortable with our disdainful opinions of others…at work, in our families, and pretty much toward anyone who crosses or annoys us.Photo Credit: LiveforChristResources

Chris Johnson, CEO, Simplifilm Inc. of Portland, Oregon, wrote a piece confronting contempt as a cancer in the workplace. He offers 5 steps to preventing contempt from shattering our work and our work relationships:

1. Don’t Vindicate Yourself. A customer had an experience they didn’t like. You don’t need to prove if you are right or wrong. That’s not relevant. What’s important is making a judgement: is this worth fixing?

2. Look At The Opportunity. Some people are surly, disrespectful, ungrateful and wrong. Some of them have big jobs. Some people like that have power. Learning to work with these people — without getting drawn in — is a skill that you should have.

3. Always Err on the side of empathy. What are the consequences of being nicer to someone than they deserved? What are the consequences of being meaner? Will too nice of a response to a human ever ruin a career?

4. Cultivate Improvement Bias. When something goes wrong at Simplifilm, there are two components: what do we do with our transaction, and what do we do with our system. For the transaction, we try and fix it with empathy. We believe that we caused it. Because if we caused it we can improve our system.

5. Rethink your filter. Most people say “block out everyone, make customers prove themselves to you.” Being available can be hard. Many filters are vanity in disguise. If you knew the people that answered their personal emails… – Chris Johnson

Contempt like cancer can be smoldering without our awareness. I am generally a positive and empathetic person, but, if I’m honest with myself, there are those in the workplace who don’t experience much compassion from me. It’s an uncomfortable confession to have to make.

As we practice mindfulness in our relationships at work, we hopefully will remember to respond instead of react. We can rein in contempt by refusing to think ill of others, by staying engaged, and by acknowledging none of us get it right every time (exercising humility).

On the old TV sitcom, Everybody Loves Raymond, Frank, Ray’s father would often make observations that sizzled with sarcasm. One comment remains a part of our family’s lexicon: “People are idiots!” It’s so easy for any of us to look at actions or decisions made by others and shake our heads…until we remember that we all have it in us to do the same. Contempt can be diagnosed…and treated…

…with empathy, compassion, and humility. Not necessarily the coolest or trendiest work (or relationship) processes in our culture…but… What a difference they can make in the tone of our meetings, the depth of our relationships, and the measure of our own character.

So let’s get after it!

How Contempt Breeds Business Cancer (& 5 Ways to Kill It) by Chris Johnson

Contempt or Compassion by Brian Fletcher

Detecting Deception by David Berglund – SlideShare [Slide 76ff]

Confidence vs. Arrogance – and Knowing the Difference by Michele Cushatt

10 Ways to Tell if You’re Confident or Arrogant by Carmine Gallo

How Contempt Destroys Relationships by Susan Heitler

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5 Friday Faves – One Podcast on Organizational Culture, 3 Great Reads (Self-Medicating, Hard Decisions, Affliction) & a Sing-along

August 28, 2015 admindeb 1 Comment

1) A Podcast – – This is a great conversation between Barnabas Piper, Todd Adkins, and Eric Geiger on organizational culture. They define culture as “shared values beneath the surface that drive behavior”. Aspirational values (what takes place on the wall) are distinguished from actual values (what takes place in the hall). What is your workplace culture? “We don’t treat people like that here”. Like what? What culture do you have or hope to build?Photo Credit: Slideshare.net

Also see Organizational Culture and Climate – SlideShare.

2) On Self-Medication – 5 Socially Acceptable Ways Church Leaders Self-Medicate – Carey Nieuwhof, a Canadian pastor and thinker on leadership, writes about how leaders can get caught up in “socially acceptable” self-medicating as a way to manage their stress. Important read for anyone in leadership.Photo Credit: CareyNieuwhof.com

3) On Hard Decisions – Building the Courage to Make Changes by Dr. Danita Johnson Hughes. Quick read on steps in making difficult workplace decisions. I have dear friends going through a tough downsizing which has to happen for their organization to survive. It took huge courage, faith, and forward-thinking on the part of the leaders to make that hard decision. .A Bible study along these lines can be found in a Slideshare on the Gospel of Mark (chapter 14).

Photo Credit: GreatLeadersServe.com – also a good resource.

4) On Affliction in the Lives of 3 Men – The Hidden Smile of God: The Fruit of Affliction in the Lives of John Bunyan, William Cowper, and David Brainerd (The Swans Are Not Silent, Book 2) by John Piper. The Swans Are Not Silent series by John Piper is a collection of biographies, grouped in such a way as to point to a particular character, situation, or gift from God. This volume is particularly fascinating to me because of how these men demonstrate the nearness of God in lives torn by trouble.

Photo Credit: DesiringGod.org

5) A Sing-Along – YouTube videos of classic songs done in a bit different way. Enjoy and have a restful weekend.

YouTube Video – I Will Follow Him with André Rieu

YouTube Video – U.S. Navy Band – Selections from Jersey Boys

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An Uncle Like Abraham – Do You Have One? Would You Be One?

August 1, 2015 admindeb 1 Comment

Then they took all the goods of Sodom and Gomorrah and all their food supply, and departed. They also took Lot, Abram’s nephew, and his possessions and departed, for he was living in Sodom.

Then a fugitive came and told Abram the Hebrew. Now he was living by the oaks of Mamre the Amorite, brother of Eshcol and brother of Aner, and these were allies with Abram. When Abram heard that his relative had been taken captive, he led out his trained men, born in his house, three hundred and eighteen, and went in pursuit as far as Dan. He divided his forces against them by night, he and his servants, and defeated them, and pursued them as far as Hobah, which is north of Damascus. He brought back all the goods, and also brought back his relative Lot with his possessions, and also the women, and the people.

“Blessed be Abram of God Most High, Possessor of heaven and earth;
And blessed be God Most High, Who has delivered your enemies into your hand.” – Genesis 14:11-16, 19-20

Abram (Abraham), the father of many nations, had a nephew, Lot. This nephew didn’t make wise choices. We are probably familiar with the story of God’s rescue of Lot prior to His destruction of the wicked cities of Sodom and Gomorrah (Genesis 18, 19). The story of Abraham’s rescue of his nephew may not be as familiar, but it gives testament to a good uncle, one we would all love to have.

At church last week, the question was posed, “What would it be like to have an uncle like Abraham?” I’ve been thinking about that question all week. On my side of the family, no uncle came to mind (extended family separated by distance, disposition, or divorce). I do have great brothers, dad, and dad-in-law…but uncles? Not like that.

Dave has an uncle who came to mind at the posing of the question. Uncle Bob. He is a man of great faith and love. He has a deeply generous heart toward others, and never seems to meet a stranger. He has always been kind and encouraging to Dave, all his life. Last year, he became very ill, and we went to see him, just to be near him for a few hours. We live states away and miss family times together. Thankfully, he’s doing much better and continues in his Abrahamic ways.

Our children have good uncles – some belonging to the family and some who have “adopted” them, during our life overseas. Our two who are married asked two of those “adopted uncles” to officiate at their weddings. Such was the character and love of those men.

What is it to be a man like Abraham as uncle to his nephew, Lot? I see four distinctives in him related to his relationship with his nephew. These inspire us to be this kind of family – as Abraham to was to Lot – in the lives of those God has placed in our lives.

Abraham treated the younger Lot with respect and generosity. When Lot made a very self-serving choice in the division of land, Abraham did not object, entrusting himself to God. (Genesis 13)
Abraham responded without hesitation when Lot was in trouble. Lot chose to live in the city of Sodom, putting himself and his family in harm’s way. When a marauding band of foreign kings swept into Sodom, they captured the people and confiscated the goods of all the city’s dwellers. Word came to Abraham that Lot was taken, and he acted immediately. Whether Lot deserved saving or not didn’t seem to matter. Abraham’s response was that of “you don’t mess with my family”.
Abraham sought nothing in return for what he did for Lot. After his victory against the kings, Abraham returned Lot, and all the people and goods to Sodom. He refused any reward, acknowledging only the provision of God. Genesis 14:22-24
Abraham did not forget Lot but prayed for him in other times of trouble. There are times when a good uncle fights costly battles for their family, using their own personal resources. Other times, all he can do is fight in prayer. Yet, this may be the highest sacrifice he could make for Lot. When God Himself decided to destroy Sodom and Gomorrah, Abraham interceded for Lot and his family. He prayed hard, this time entrusting Lot to a righteous God. Because of Abraham’s prayer, Lot was spared. Genesis 19

Are you an uncle like Abraham? Would you be one, with God’s help? It’s so easy to give up on the younger generation (and sometimes for the younger generation to give up on the older). God calls us to a different path. To be generous, and long-suffering with each other. To love, and fight for, and pray for our families – including those He’s made our family along the way.

How thankful we are for uncles like Abraham! What a grace from God they are! What the world would be like…if we took up those Abrahamic battles for our own nephews, nieces, sons, and daughters…and other family laid into our charge.

Do you have an uncle like Abraham? Either in your family or as if he were? Please use Comments to tell something about him/them. We will all be encouraged.