Tag Archives: Ron Carucci

Monday Morning Moment – A Word of Wisdom for the New Year – Holding Onto Good Employees

Photo Credit: Forbes

It’s the end of the year…anyone who is able is grabbing those vacation days and running with them. Probably few people are reading leadership posts this week, but even on end-of-year time off, I still think about the workplace. Occupational hazard (so to speak).

Thinking about the coming year always sets momentum for change for me. Not just wishful New Year’s resolutions…but actually taking strategic steps toward some change or another. When I came across Ron Carucci‘s post this week on leadership, he got me thinking about what keeps us on our jobs…and what causes us to pull away.

Thinking about work, we gravitate to what challenges us more than what satisfies us. Having interesting work, close colleagues, and a good boss would be a wonderful way to start the new year. If that’s your situation, then you should be off sipping hot cider, head in that new book, or playing games with your grandchildren.

If the challenges of your job are causing you to rethink whether to stay or look for other work, take some time to evaluate what is it that would put you on such a course of action. Having a job at all is no small thing. Go slowly in changing course and know, for sure, why you would make such a change.

There’s a cliché that surfaces in leadership articles (like the ones linked below) which speaks to the reasons why employees quit. It goes something like this: “People don’t leave jobs; they leave managers.”Photo Credit: Pinterest

Bosses have their own struggles – balancing the bottom line with keeping their employees equipped and engaged. It can be complicated to keep the customers, employees, and investors all pleased with their efforts and the product/service provided. Still…it is those in leadership that have the onus of keeping the best employees on the job.

So much has been written about this, because losing good people is hard on everyone in the workplace. Carucci talks about the three types of power that bosses wield: positional, relational, and informational. Using their power, managers can do much to assure fair treatment throughout divisions, to invest personally in individuals and teams, and to keep information pathways open and multi-directional. Read more of Carucci’s advice here…and here.

I’ve had some great bosses across my career – bosses that made me want to stay even when the work had become too hard or too same and colleagues had become too wearisome (or maybe it was me). There were times I stayed because of my relationship with that boss.

One of those bosses was Mary Florence Woody. In my first job after graduate school, she was the director of nursing of an 1100-bed inner-city teaching hospital. I interviewed with her for the oncology clinical specialist job. In my mid-20s, full of youth and confidence with little understanding of how much I didn’t know, I presented myself to this great lady. She was a giant in nursing in those days, and for all of her career actually. She asked me big questions that day and listened deeply, and somehow I got that job. It was a tremendous launch into a profession that was very kind to me.

Photo Credit: WHSC

Ms. Woody gave me some great counsel that day. She told me not to let my youth or inexperience define me. “If you determine to get to know and revere the people and their work, at all levels, then respect and regard will be returned to you.” Over the whole of my seven years working there, in the role of educator and practitioner, I did as she had advised. Mopping up spills, delivering food trays, making beds, troubleshooting equipment, rounding with physicians, nurses, dietitians, and chaplains. In whatever capacity the patients were served, I tried my hand at it. Not always well…but with persistence. That’s how I learned how valuable each person was on the team…and it helped me have perspective on the piece of care I provided as well.Photo Credit: Massey

Mary Woody helped me from that first day. Did we hang out together? Absolutely not. She had enormous responsibilities and time constraints, but she communicated what mattered.  Ms. Woody cared about her employees and it was obvious to all of us. She also let us find our own way, but not without applying her position and influence on our behalf.

Was I a “keeper”? Not sure…but I never had to guess whether Ms. Woody had confidence in me. She did…and the strength of that kept me out of the ditch for months into that new role. In fact, opportunities came my way that I could never have imagined. Thanks to Ms. Woody and other colleagues like her, I left that job to teach at Yale University…having so much more to offer than before.

All that to say what? When we look to the future as to whether we stay in a job or leave for another one, we must reckon with what matters most to us. There is no guarantee we won’t find a similar set of circumstances in the next job, so there’s that…

I hope you’ll read the Carucci, Bradberry and Myatt articles below. They all resonate with the same message, just different aspects of it. What can make a difference in keeping quality personnel on the job? Care and control are the critical components – more caring and less controlling. Something we can all consider in the new year…whatever our position…

Photo Credit: LinkedIn

Hold onto that resignation letter for a bit.  What would compel you to stay? When the right next job presents itself, take it…absolutely …but know for sure why you’re leaving this job. Then leave burning as few bridges as possible…like Jon Acuff advises, “Make sure you leave with one finger raised high: your thumb. As in, ‘Thumbs‑up guys. Thanks for letting me work here. I’m off to a different adventure, but you guys are awesome.'”

If you stay, maybe you can influence others by genuinely caring for them and by letting go of some control yourself. If your boss struggles in these areas, she could learn from you. Who knows?

Happy New Year…done with thinking about work for today… Bring on the apple cider.Photo Credit: Foodie Misadventures

Bad Mistakes That Make Good Employees Leave – Travis Bradberry

9 Things That Make Good Employees Quit – Travis Bradberry

10 Reasons Your Top Talent Will Leave You – Mike Myatt

5 Friday Faves – a Mama’s Lament, Primary Physicians, Life in a Refugee Camp, a Deeper Happiness, and Community – and a Bonus

Blog - Friday Faves

Hello, Friday. We’ve had rain for days here, but it’s forecasted to be gone for the weekend. What are you up to? I’ve culled down my many happy finds of this week to these. Please share what enlarged your life this week (in comments)…and Happy Mother’s Day!

1) A Mama’s Lament“Slow Down”“I don’t know of a more uttered or whispered phrase from a mother of any age, about her child of any age, than ‘It’s going by too fast.’ I feel like I spend my life trying to slow time. Trying to celebrate the growth and the milestones of my children, and then secretly day dreaming about building a time machine in my garage, so I can return to rocking my babies at midnight. If you’ve ever looked at your child running across a field, or striding across a graduation stage, or walking down the middle aisle of a church clutching a bouquet, you’ll know why this song is special to me. Please enjoy the video below, remembering the moments we wish we could slow down, and sharing them with those we love most.”Nichole Nordeman

2) Primary Physicians – Without a lot of detail, I’ve been undergoing a series of medical tests (with their various new doctors attached) for a finding that is either nothing…or not. As frustrating as all this can be (with scheduling and preps and the waiting…the waiting!), I am grateful for specialists who continue to sharpen the focus of whatever this is that’s going on. Mostly, I am grateful for my primary physician who knows me and my history best. He occasionally checks in himself, as different reports come to him during this journey. What a blessing to know he’s putting the pieces of this puzzle together as each specialist adds his bit. Thankful.Doctor Talking with PatientPhoto Credit: UPMC

3) Life in a Refugee Camp– Our friend, Beth, is spending a couple of months in Greece, working in a Syrian refugee camp. She has been a great help there, I’m sure, and has given us a window into the lives of these displaced peoples. It’s hard to imagine living in a tent city, and yet, how wonderful that there is shelter for them in this place in-between. Homeless, and yet, for now, they have a place at least…where the kids play, the parents take English classes, and all the rest of their new normal life unfolds – cooking, cleaning, and preparing for an unknown but hopeful future.13001245_10156875941260061_7654249932579596614_n12985495_10156885038265061_4952602545456677851_n13055578_10156925512190061_3805858236358775882_n13082658_10156925508410061_1380861859098516687_n12993627_10156889362110061_8126408917090936937_nPhoto Credit: Facebook

4) A Deeper Happiness – You know, if you read this blog, that I love Kara Tippetts. She is with the Lord now. Still, her life and wisdom continue to impact my own. Her husband, Jason, wrote about a lunchtime together as she was nearing the day of leaving.

“The other day Mickey brought a grilled cheese to Kara for lunch. I didn’t have anything, so I just watched her eat. She offered me half of her sandwich. I said, Don’t you want it?

She replied, I do, but I want to share more.Blog - Mundane faithfulness - Grilled Cheese SandwichPhoto Credit: Woman’s World

First of all, yes, I did take half of a sandwich from my dying wife. Second, it occurred to me how Kara’s simple comment stuck with me: I want to share more.

What if I found more satisfaction in sharing than taking, more in giving than consuming?

Jesus says in Matthew 20:28, Even the Son of Man came not to be served but to serve…

How beautiful that even as she fades, Kara’s selflessness reflects God’s character and ministers to our hearts.

He quotes Tim Keller: “Seek to serve one another rather than to be happy, and you will find a new and deeper happiness.”Blog - Need You Now Kara Tippetts & JasonPhoto Credit: Mundane Faithfulness

5) Community – Oh community! Sometimes you find it in the workplace or your neighborhood. Sometimes through your church (or other group of like-minded folks). Sometimes community comes through family and friends. We have experienced deep community in many forms over the course of life. I tried to find a definition for community but nothing really seemed adequate. Scott Peck has written about it with the words that resonate (I don’t agree with the whole piece but the defining words ring true) – vulnerable, honest, generous, inclusive, loving, safe. Community is where you know people genuinely care about you, warts and all…where when you’re not present, you’re missed…where help, laughter, understanding, and tears flow freely. Here’s to community – imperfect and human – more together than the individual parts. Hope you have one…otherwise, you are welcome.IMG_5754Blog - Community - English Conversation Class005IMG_4904

Bonus: A New Blog Find on the Workplace – I love to read about workplace culture and who leadership can make a difference. You’ll see that often in my Monday Morning Moment blogs. This week, I discovered an article by Ron Carucci interviewing Mark C. Crowley (wrote about it here). It intrigued me enough to seek out Ron’s website. He is part of the consulting team of Navalent, which focuses on business and leadership transformation. The blog is a huge resource for any of us in the workplace. Great stuff!

Blog - Blog on Business & Leadership - Navalent - Ron CarucciPhoto Credit: Navalent

Monday Morning Moment – What It Takes to Be the Leader You Think You Already Are – Fast Read

Blog - Lead from the heart - businessinsiderPhoto Source: Business Insider

You are going to be so glad you are taking the time to read this. None of us want to think we’re leading well and find out, too late, that we missed the mark.  To be successful as a process manager, or content expert, or vision caster is something to celebrate, for sure. However,  if you don’t genuinely love your people (genuinely. love. your. people), it will mark your leadership and your personnel over time. Mark and mar. Don’t miss that…for your own sake and that of your organization – each employee and all employees.

A friend of mine told me recently that he’s never met the CEO of his company. He is not sure the CEO has ever walked down his department’s hallway. That made me sad, because I know the caliber of work he does and the quality of person he is. He would be such an encouragement to his company’s executive leader. Maybe he was out the day the CEO came down his hall…surely he showed up…once at least. Surely.

My husband speaks several times each year on leading from the heart. I love to hear him speak; it’s a good reminder for me in my own area of influence. Besides my husband, my other go-to person on this subject is Mark C. Crowley, author of Lead from the Heart – Transformational Leadershp for the 21st Century.

In a Forbes piece, Mark was interviewed by Ron Carucci on 4 Radical Leadership Practices that Will Dramatically Increase Engagement. You should read this piece in full. Here are those four practices in brief:

  • Invest deeply. Crowley defines deep investment as this: “You are personally spending ample time ensuring people are learning, growing, and thriving. You have a high bar for performance expectations, and you are personally helping people reach it. Every. Single. Day.” [Not just your administrative team, but every single employee in your organization. Too often leaders, busy as they are, leave this to others who may not have their character or their sense of what could be lost/gained.] Blog - Lead from the heart - slidesharePhoto Credit: Slideshare
  • Connect personally.  Raising boundaries in relationships at work (keeping a professional distance) doesn’t lead to objectivity; more they lead to ignorance. You think you know how people are, but do you really? Have you talked to personnel? Have you sat down at their work station? Ever? “People we lead have big stories, and we are part of that story.” You aren’t interested in a popularity contest, of course…but are you an empowering force in your employees’ lives…or a devaluing force? Check it out.Blog - Lead from the heart - essentialsofbusinessPhoto Credit: Essentials of Business
  • Hire for heart. “You have to hire people who are predisposed to care. If you hire for technical competence, or a track record of hitting numbers, that’s all you’ll get” warns Crowley. Maybe your leadership team is already in place and entrenched. Do your managers really care about your personnel? Are they following your lead in their role? This isn’t about occasional free pizza or management tossing kudos from in front of the room. This is about investing in and building up employees…all of them, each one of them… helping them reach their maximum potential. Challenge yourself in this, and your management teams in this, all the way through the ranks.
  • Love well. Crowley “emphasizes the criticality of leaders having absolute certainty that the people they lead feel like they, and their work, matter deeply, and they are genuinely appreciated.” Not just the executive team feeling this way but a model is set throughout the organization to “love your people”.

If you read this far, you probably already lead in this way or you want to. I think of myself as being pretty savvy in this area, and that could be my biggest weakness in the workplace. Making such an assumption is dangerous. So…thanks for caring about your own leadership. For those reading thus far, and you don’t see yourself as a mover or shaker in your organization…rethink that. The fact that you are so invested that you’re reading leadership articles may mean you’re more engaged than you might think. You lead out in this area yourself, if you must. For that friend of mine who has never met his CEO…make it happen. You nor he will regret it. Light a fire that could potentially encourage a whole organization. For real.

Lead From the Heart – Transformational Leadership for the 21st Century by Mark C. Crowley

Employee Engagement Isn’t Getting Better and gallup Shares the Surprising Reasons Why – Mark C. Crowley

YouTube Video – How to Lead from the Heart – 4 Practices – Michael Hyatt Podcast

The Four Disciplines of the Heart – How to Fight Back When You Feel Discouraged – Michael Hyatt

What Is the Key to Great Leadership Today? – David Grossman

Heart-centered Leadership – Susan Steinbrecher – Slideshare

The Yellow Brick Road of Leadership – Jonathan Stutz – Slideshare

Manage by Mind, Lead by Heart – Usman Ahmad – Slideshare