Category Archives: Leadership

Monday Morning Moment – Contempt is Cancer in the Workplace…and Any Other Place

Blog - Contempt - ArmstrongeconomicsPhoto Credit: Armstrong Economics

In a culture that clamors for political correction, how is it that contempt can be so freely expressed? Even rewarded, at times? This is an enigma for me. Contempt at home or in the workplace divides people, often against one another. Like cancer, it can spread if left unchecked…changing people and impacting product.

Having a certain measure of confidence is positive for all of us on a team. It’s freeing to be in relationships with people who have a strong sense of what they bring to the table as well as what others bring. Confidence and humility actually partner well together. When we have an honest understanding of our strengths, we also extend humility as we defer to the strengths of our colleagues.

The problem comes for all of us when confidence shifts into arrogance. Worse yet, when arrogance darkens into contempt. Arrogance is an attitude of thinking so highly of oneself that we tend to put down the thinking and efforts of others. Contempt is similar except the emotions are stronger and more mean-spirited.

Blog - Contempt 3 - slidesharePhoto Credit: SlideShare

What makes contempt so cancerous in our relationships is that it tends to spread, both internally and externally. When we allow ourselves the luxury of contempt, we grow in our justification of it. It may have started with an unappreciative boss or demanding client, but contempt, unchecked, will inject its poison indiscriminately.  We become comfortable with our disdainful opinions of others…at work, in our families, and pretty much toward anyone who crosses or annoys us.Blog - Contempt 2 - liveforchristresourcesPhoto Credit: LiveforChristResources

Chris Johnson, CEO, Simplifilm Inc. of Portland, Oregon, wrote a piece confronting contempt as a cancer in the workplace. He offers 5 steps to preventing contempt from shattering our work and our work relationships:

1. Don’t Vindicate Yourself. A customer had an experience they didn’t like. You don’t need to prove if you are right or wrong. That’s not relevant. What’s important is making a judgement: is this worth fixing?

2. Look At The Opportunity. Some people are surly, disrespectful, ungrateful and wrong. Some of them have big jobs. Some people like that have power. Learning to work with these people — without getting drawn in — is a skill that you should have.

3. Always Err on the side of empathy. What are the consequences of being nicer to someone than they deserved? What are the consequences of being meaner? Will too nice of a response to a human ever ruin a career?

4. Cultivate Improvement Bias. When something goes wrong at Simplifilm, there are two components: what do we do with our transaction, and what do we do with our system. For the transaction, we try and fix it with empathy. We believe that we caused it. Because if we caused it we can improve our system.

5. Rethink your filter. Most people say “block out everyone, make customers prove themselves to you.” Being available can be hard. Many filters are vanity in disguise. If you knew the people that answered their personal emails…Chris Johnson

Contempt like cancer can be smoldering without our awareness. I am generally a positive and empathetic person, but, if I’m honest with myself, there are those in the workplace who don’t experience much compassion from me. It’s an uncomfortable confession to have to make.

As we practice mindfulness in our relationships at work, we hopefully will remember to respond instead of react. We can rein in contempt by refusing to think ill of others, by staying engaged, and by acknowledging none of us get it right every time (exercising humility).

On the old TV sitcom, Everybody Loves Raymond, Frank, Ray’s father would often make observations that sizzled with sarcasm. One comment remains a part of our family’s lexicon: “People are idiots!” It’s so easy for any of us to look at actions or decisions made by others and shake our heads…until we remember that we all have it in us to do the same. Contempt can be diagnosed…and treated…

…with empathy, compassion, and humility. Not necessarily the coolest or trendiest work (or relationship) processes in our culture…but… What a difference they can make in the tone of our meetings, the depth of our relationships, and the measure of our own character.

So let’s get after it!

How Contempt Breeds Business Cancer (& 5 Ways to Kill It) by Chris Johnson

Contempt or Compassion by Brian Fletcher

Detecting Deception by David Berglund – SlideShare [Slide 76ff]

Confidence vs. Arrogance – and Knowing the Difference by Michele Cushatt

10 Ways to Tell if You’re Confident or Arrogant by Carmine Gallo

How Contempt Destroys Relationships by Susan Heitler

5 Friday Faves – Training Your Mind to Be a Winner; the Invisible Woman; a Great Speech; Resurrection of Jesus; and Nassim Haramein

Blog - Friday Faves

Some weeks provide very little time to write, let alone reflect on life. I’m in the midst of a bit of that craziness. This is Holy Week moving quickly to Easter Sunday. It’s a week I mean to savor even in the course of a hectic time at work and lots going on in the family and the neighborhood. Taking time to remember what happened each day of that week in the life of Jesus helps me to stop the world briefly…and monumentally.

My Friday Faves this week are sort of all over the place. They stirred learning for me, made me laugh, inspired me, and stilled my heart for a moment at the wonder of life. I trust you will find something here that does the same for you.

1) Training Your Mind to Be a Winner – The whole field of leadership development is often a focus of my reading. It’s fascinating to find helps from disciplines very different from my own.  LaRae Quy is a former FBI undercover and counterintelligence agent. She now takes what she learned professionally and applies it to her speaking, writing, and coaching in mental toughness and leadership. She is the author of Secrets of a Strong Mind and Mental Toughness for Women Leaders. Whet your appetite on the articles 5 Ways to Train Your Mind to Think Like a Winner, 4 Secrets of Mental Toughness, and How to Strengthen Your Mental Toughness Like an FBI Agent.BLog - LaRae Quy

Photo Credit: Twitter

2) The Invisible Woman – No, this is not referring to the 2013 film with the same name (Ralph Fiennes, Felicity Jones). This find is a sketch by Nicole Johnson of Fresh Brewed Life (author of the book of the same name). In just under 6 minutes, she speaks to the heart of women…especially mothers…dispelling the sense that much of what they do goes unseen. As if it were irrelevant or inconsequential. Not so! God sees…. Take the time to watch and listen and be encouraged (Men, you could do with some encouragement as well, I’m thinking).

3) A Great Speech – We slog on through the primary season of this U.S. Presidential Election year. Whatever our political views, a great speech can punctuate all the rhetoric and restore our hope…for sure, in that moment, anyway. When Senator Marco Rubio suspended his campaign, after losing his home state’s primary, he spoke to his supporters. Again, whatever our political views, it was a great speech… With all the mud-slinging, political wrangling, and various candidates pitted against each other, I was glad to hear him continuing to urge us not to give up and to stand for what we believe.

4) Resurrection of Jesus – I came across this short video on my Twitter feed. The question is asked, “Did Jesus rise from the dead?” The video is produced by Impact 360 – a campus/curriculum/community which guides its students toward leadership, cultural understanding, and a Biblical worldview. Check out the video (and others on their website).

5) Nassim Haramein – Nassim Haramein is a physicist, inventor, and surfer. He is an example of how scientists can talk on, sounding brilliant, whether they really know what they’re talking about or not. Haramein has his critics and he has loyal fans. Whether he’s an expert or not, he is incredibly amusing as a presenter. I don’t remember how he came on my radar, but the video below captivated me. Don’t waste your life watching the whole of it, but 30 minutes in, there are some hilarious moments. I actually could believe I understood what he was saying. What do you think? Is he for real, or not?

Bonus: The Cherry Blossom Festival in Washington, D.C., was breath-taking as always this year. Here’s just a sample from my friend Jennifer Wong.Blog - Friday Faves - Cherry Blossoms - by Jennifer WongPhoto Credit: Jennifer Wong

What were your favorite finds of this week? Please comment below. Have a lovely weekend.

He is risen! He is risen indeed!

Addicted to Distraction and the Possibility of Restoring a Longer Attention Span

Blog - Addicted to distraction - diygeniusPhoto Credit: DIY Genius

Recently I was at a training event in a remote area where I had no cell phone service and limited internet. It meant I went through stressful training and at the same time experienced a forced exile from screen time. I don’t even have to tell you which was more challenging.

Growing up in my generation was very different than now – playing outside until dark, talking for hours on the phone with friends, falling asleep to the comforting drone of Mom and Dad talking and laughing in their bedroom down the hall. If you’ve ever seen the 1999 film October Sky, it makes me think of Dave’s growing up also – playing in the woods, biking everywhere, building rockets, hunting and fishing.Blog - Playing Outside - jeffs60sPhoto Credit: Jeffs60s

We are enjoying different advantages now for sure…I wonder how our grandchildren will one day describe their childhood. Having computers and the internet have been amazing assets to our lives. The dilemma is when our screen life becomes more engaging that our real life. When “Facetime” replaces face-to-face time.

Don’t get me wrong, I love the opportunity to see people via phone. For instance, friends of ours who got married recently had a small wedding, BUT they had a friend live-stream the wedding and all the rest of us got to “be there” via Periscope. Saw the kiss and everything. 2016 March 5 - Megan & Brian Wedding Kiss

There is something to be said about all the electronic capabilities we have today. For sure.BLog - Addicted to Distraction - littleredfrenchPhoto Credit: LittleRedFrench

The problem is when objects take command of our lives. These screens (phones, TV, computers) eat up so much of our day. Also, what about when we start exchanging real time relationships with the barest minimum associations via Facebook, Instagram, or Twitter? When a friend decided to go off Facebook, I was bummed… At that time, she lived 6 minutes from me. Not like my friends in Morocco or Egypt where I depend most on Facebook to keep up with them. She lives right here in town. We can have real coffee’s and real talks on the phone. Sigh… I had pretty much relegated keeping up with her to social media. Now we’re back affiliated only in real life where I might need to call her. Imagine.

I’ve written about this before (here) and want to manage my life better in this area. Multi-tasking was always something I thought was a strength, but now, getting older, it hasn’t helped me develop much of an attention span (see Charlie Munger’s thoughts on this here). It makes sense that thinking long and hard on something would have a powerful impact on our success or decision-making. Focus. Concentration. These are the things that have suffered in my life with all the distractions.

Kyle Pearce wrote a small piece on being distracted and introduced me to the work of Nicholas Carr (who wrote The Shallows: What the Internet is Doing to Our Brains and The Glass Cage: How Our Computers Are Changing Us). The 4-minute YouTube video below describes some of what he writes about:

Besides managing the distractedness in thinking, memory, and processing information, I want to nurture a habit of deep conversation. Sherry Turkle (author of Alone Together: Why We Expect More from Technology and Less from Each Other and Reclaiming Conversation: The Power of Talk in a Digital Age) writes about this and gives me hope.

Blog - Distracted - conversations - quotesgramPhoto Credit: QuotesGram

Turkle admits she loves computers because they have helped her make tremendous strides in writing, but they are not people. She writes as if she’s reading my heart. This disconnected connection we experience with one another is so illusory.

“Networked, we are together, but so lessened are our expectations of each other that we can feel utterly alone. And there is the risk that we come to see others as objects to be accessed—and only for the parts we find useful, comforting, or amusing.” – Sherry Turkle
Here’s my hope and vision – to re-learn how to really be connected with people, including myself. To practice solitude. To quit living the excuse of being distractible. To learn how to think and work deeply, and to remember how to have deep, thoughtful conversations again.
I’m not prepared to stop using my phone for information, nor am I able to quit using the internet as a resource for work and life, but it’s entirely possible to restrict connection time.  Also, it’s exciting to think of how I might use that time I waste on the internet to actually be with friends and loved ones…to read more books…to rediscover what is right in front of me in real life…to know what it’s like to have (and enjoy) a quiet mind.

The good news is that the process of withdrawal is simple and the healing is spontaneous; because it is only the continuous high volume consumption of mass media that is keeping us sick. So, at root, the detox programme is merely a matter of Just. Say. No.” – Bruce G. Charlton

What might the next generation be like if our grandchildren are nurtured in this way? How can we help them have such mental muscle and true sociability that they could avoid being addicted to distraction?

It’s something to think about…off-line. Gone to find a real face and give that face my full attention.

Distracted? This is How the Internet is Changing Your Brain by Kyle Pearce

Multitasking – Giving the World an Advantage It Shouldn’t Have – Farnam Street Blog

Are We Addicted to Distraction? by Sophie at LittleRedFrench

The Distraction Addiction: Getting the Information You Need and the Communication You Want, Without Enraging Your Family, Annoying Your Colleagues, and Destroying Your Soul by Alex Soojung-Kim Pang

The Shallows: What the Internet is Doing to Our Brains by Nicholas Carr

The Glass Cage: How Our Computers Are Changing Us by Nicholas Carr

Alone Together: Why We Expect More from Technology and Less from Each Other by Sherry Turkle

Reclaiming Conversation: The Power of Talk in a Digital Age by Sherry Turkle

Deep Work: Rules for Focused Success in a Distracted World by Cal Newport

Amusing Ourselves to Death: Public Discourse in the Age of Show Business by Neil Postman – originally written in 1985, brilliantly prophetic of the future (updated in 2015)

Monday Morning Moment – Creativity in Community – the Skill of the Future

Blog - Creativity - creativeskillsforlifePhoto Credit: Creative Skills for Life

When you hear the word “creatives”, you might immediately think of 20- or 30-somethings. They are classed as young “color-outside-the-lines” right-brain “think-outside-the-box” sorts of folks…who sometimes make the rest of us nuts. You might think of the artists, writers, and musicians out there. However, in truth, creatives include all those people who solves problems, including the ones who set up problems and then solve them. They are the inventors, the entrepreneurs, the designers, the planners who have the capacity to make our lives better…to even make the world better.

Hanneke Siebelink (of LeadershipWatch) just wrote a piece on the top skills of the future. She pointed to a graphic from the World Economic Forum which showed, over the course of 5 years, how creativity will jump from #10 to #3 in a Top 10 Skills List.Blog - Creativity - weforumPhoto Credit: WEForum.org

What does that sort of creativity entail? Is creativity alone enough?

Richard Florida wrote extensively on this in his book The Rise of the Creative Class. He defines the Creative Class as “people in science and engineering, architecture and design, education, arts, music and entertainment whose economic function is to create new ideas, new technology, and new creative content.”Business Insider

Writer Jeff Goins also defines “creatives”:

A creative is an artist. Not just a painter or musician or writer. She is someone who sees the world a little differently than others.

A creative is an individual. He is unique, someone who doesn’t quite fit into any box. Some think of creatives as iconoclasts; others see them as rebels. Both are quite apt.

A creative is a thought leader. He influences people not necessarily through personality but through his innate gifts and talents.

As fascinating as Florida’s writing is, I disagree with his premise that creatives are their own class of people, because I believe it’s within any of us to develop our capacity for creativity. Those of us who might be suspect of Florida’s promotion of the Creative Class would do well to read the critiques of his thinking (this and also this are excellent).

When people in our communities or workplaces class themselves as distinctively creative, they tend to operate in a tribal fashion. These tribes may even be quite diverse, but too often, I believe, they operate to satisfy their own needs and desires rather than that of the larger workplace or community. Thus in the workplace, decision-making is made by the few like-minded thinkers, that tribe of influential creatives. And communities? Where such a population of creative, expansive thinkers could enhance the appeal and value of a neighborhood, too often, , and communities can steer in the direction of gentrification, becoming less inclusive, making housing less accessible even for those who were there before.

Blog - Creativity & Community Leadership - azquotesPhoto Credit: AZQuotes

My bias in how creatives work best is in community – not just a tribe of creatives, but in a community of folks with other giftings,  other strengths,and other history.

However, all that being said, I do love the increasing view that creatives add value to any enterprise. My husband, for many years, was a research chemist who developed new products and was awarded several patents for his company. Even today, outside the chemical industry, he continues to be creative in thinking through new pathways toward solving problems, getting to goal, and developing personnel.

Even Florida in his revised and updated book recommends a compact dealing with creatives. His first (of 6 principles) is: Invest in Developing the Full Human Potential and Creative Capabilities of Every Single Human Being. It’s somewhat grandiose but it’s a worthy goal. Having this principle in play would promote a workforce where employees are encouraged to always be thinking and engaged in both today’s work and what changes must be made for the future.

Along these same lines, I love Howard Gardner’s Five Minds for the Future:Blog - Creativity - slidesharePhoto Credit: Slideshare

As creatives are sought after more and more in our workplaces (om both private and public sectors), I hope we also encourage them to build strengths in other areas of their thinking (or mindfulness). For those colleagues of ours who might not consider themselves creative, we need to communicate across organizations as to their value as well. This would include our creatives to gain from what other bring to the table.

I would like to think that I’m a creative…in ways, maybe, born out of time. Early on in my career, I had the privilege of working as a team with other colleagues in developing and implementing cancer care in a small town in the Southeast. It was thrilling for me to be part of such an innovative and comprehensive system of care where we could actually plan and dream for the future.

Three of us, in particular, worked as creatives in community. I was a content specialist and idea person. Kay was the nurse manager who brought vision and authority to the task. Kathy was a clinician with steely resolve and the determination to take the ideas to completion. We were a force to be reckoned with…just saying.

We all have different giftings and strengths. My influence was helpful but Kay’s authority settled matters. My ideas were large and lofty (sometimes), and Kathy’s keenness for how to make those ideas work were what brought them into reality.

That’s how creatives work in community. I think of top skills for the future that “in community” piece would be essential for creatives who want to make a lasting difference…not just for their own purposes at work but for the benefit of the larger community.

A hugely successful example of this is the work culture and philosophy of Pixar & Disney Animation which I wrote about here.

Daan Roosegaarde in Siebelink’s article talks about creativity in community: There are two ways to turn an idea into reality. You can play bowling, or you can play ping pong. The old way, at least that is what I think, is bowling. You have that ball in your hand and it’s so big, it is so heavy, it shines so beautifully. Then you throw that bowling ball and pray it will hit target.

I no longer believe this is a good way to create and innovate. I believe in playing ping pong: you take a tiny little ball, not expensive, and there you go: poek poek poek poek … and you create something together. And THAT is nice, this is how I create, this is how I learn.”

Bring on these kinds of creatives any day!

Skills of the Future: The Best Expert Advice on Creativity

The Rise of the Creative Class — Revisited (Revised and Expanded) by Richard Florida

The Creative Compact – Richard Florida – Huffington Post

Creativity – the Unique Soft Skill – Slideshare

6 Ways to Make Your Leadership and Workplace Fun Again

Creativity, Inc. – Overcoming the Unseen Forces that Stand in the Way of True Inspiration by Ed Catmull

untitled

5 Friday Faves – Antidepressant Soil, Signs of Spring, Farewell to Downton Abbey, Single Most Important Habit, and Roaring Lambs

Blog - Friday Faves

Happy Friday! Here we are entering the weekend when our Daylight Savings Time springs forward to longer days of sunshine. This beautiful season launches with St. Patrick’s Day and an early Palm Sunday and Easter. It’s such a sweet time of year. Our weekend in Richmond is supposed to be beautiful with lots of opportunity to plan outings and plant gardens.

1) Antidepressant Soil – I came across this article on antidepressant microbes in soil and was intrigued. My husband loves to garden.IMG_4242As hard as he works out there, he always comes in with such a joyful satisfaction, I wonder if this article might actually be true. What do you think?

http://www.gardeningknowhow.com/garden-how-to/soil-fertilizers/antidepressant-microbes-soil.htm

2) Signs of Spring – The morning sky, the changeable weather, and all the new growth are cause for wonder. The sunrises amaze me how they change with the seasons in their glorious presentations.IMG_4282IMG_4286IMG_4260IMG_4276IMG_4278Photo Credit: Bekkah Mills (Beach Sunrise) & me

3) Farewell to Downton Abbey – Although the BBC show finished at Christmas 2015, we can manage here in the US to watch it through to its finale without knowing how it ended 3 months prior. The finale episode of this upstairs-downstairs story, set in a Victorian England manor house, was lovely and completely satisfying. All sorts of resolution to the different storylines. A wedding, babies, and NO deaths. Finally, in the end, DA creator, Julian Fellowes “let Edith be happy“. So hopefully you’ve all seen the last episode, otherwise the photo below becomes a spoiler. If you’re not already a fan, I hope you’ll catch up with the family and servants of Downton Abbey sometime over a beach week. 6 great seasons. You won’t be disappointed. The thought of that reminds me of our occasional Pride and Prejudice weekend marathons with friends when our daughter was a teenager at home overseas. Such a lovely diversion…Downton Abbey | Christmas Final Episode 2015 | Behind The Scenes We return to the sumptuous setting of Downton Abbey for the finale of this internationally acclaimed hit drama series. As our time with the Crawleys draws to a close, we see what becomes of them all. The family and the servants, who work for them, remain inseparably interlinked as they face new challenges and begin forging different paths in a rapidly changing world. Photographer: Nick Briggs

Even our son Nathan, who usually watches something altogether different on Sunday night TV, honored Downton Abbey with an arrangement on classical guitar. Enjoy.

4) Single Most Important Habit – So what do you think might be considered the single most important habit of our lives? Probably not the one David Mathis marks as a keystone habit – that is, “simple, but catalytic new routines that inspire other fresh patterns of behavior”.  He contends that for Christ-followers that single most important habit is corporate worship.

David states: “God didn’t make us to live as solitary individuals. Neglecting corporate worship sows seeds of unbelief in our soul.”

Let us consider how to stir up one another to love and good works, not neglecting to meet together, as is the habit of some, but encouraging one another, and all the more as you see the Day drawing near. (Hebrews 10:24–25)

This isn’t just a casual hanging out with each other, nor is it merely church attendance. This is a community of Christ-followers attending to the teaching of God’s Word, agreeing together in prayer, and joining together in response to God’s love, goodness, and sovereignty in all of life…through the singing of songs and the witness of His faithfulness in each of our lives.

Blog - Worship - UMCDiscipleshipPhoto Image: UMC Discipleship

It’s definitely something to consider for our spiritual maturing when staying in bed or making other plans seem so much more inviting, at first, than gathering with other imperfect people who know how much we need God. At first…Something to consider…

5) Roaring Lambs – Lastly, I just want to give a shout-out to those people in my life and whom I know through their writing and other celebrity who live their faith wherever they are.

roaringlambs

Photo Credit: The Salt Collective

The bus driver, the clerk in the doctor’s office, the TV producer, the teacher, the mail carrier, the retired person, or the [fill in the blank]. Those people in our lives in whom we see the love of Jesus, the excellence of effort, and the tenacity of a life poured out for others. Not baiting and switching, but day in/day out, living their lives with honesty and transparency, faithful to God, loving as He calls us to love. Thank you. Thank God for you.

IMG_4280

Bob Briner’s Roaring Lambs: A Gentle Plan to Radically Change Your World

Johnny Hart’s I Did It His Way celebrated comic strip creator who mixes his faith with his humor. Not in every strip, but from time to time…”drawing” attention to God, Creator and Redeemer, while depicting stories of early (pre-historical) men and women.

They Said I Should Be a Roaring Lamb by Jesse James DeConto

Contentment & Other Lessons – the Legacy of Jerry Bridges

Blog - Jerry BridgesPhoto Credit: AZQuotes

This week, we lost a giant of the faith. At 86, Jerry Bridges went to be with the Lord he loved and knew so well. Working with The Navigators for most of his life, he was unflagging in his pursuit of God. He also had this great gift of writing with such clarity and simplicity that we could soak up these truths with life-changing certainty.

I was in my 30’s, and a new mom, when Jerry’s book The Practice of Godliness transformed my life. This was during a season of discontent which I’ve written about here. Bridges’ gentle, humble writing kept me from taking offense – “He doesn’t know what it’s like for me!” – and I learned contentment in life (still learning but it was Jerry Bridges that helped me on that journey). Just today, another great article on contentment popped up in my social media and…I am still learning.

In honoring the impact this man has had on my life and thousands of others, I’d like to post some of his quotes (from the quote sources in the links below). Learn from this dear brother even as he’s right now in the presence of God.

“This is the secret of being content: To learn and accept that we live daily by God’s unmerited favor given through Christ, and that we can respond to any and every situation by His divine enablement through the Holy Spirit.” – Jerry Bridges, AZ Quotes

Contentment is one of the most distinguishing traits of the Godly person, because a Godly person has his heart focused on God rather than on possessions or position or power.” – Jerry Bridges, LikeSuccess

“Lord, I am willing To receive what You give. To lack what You withhold. To relinquish what You take, To suffer what You inflict, To be what you require.” – Jerry Bridges, AZ Quotes
“Grace is never cheap. It is absolutely free to us, but infinitely expensive to God… Anyone who is prone to use grace as a license for irresponsible, sinful behavior, surely does not appreciate the infinite price God paid to give us His grace.” – Jerry Bridges, AZ Quotes
“Every day that we’re not practicing godliness we’re being conformed to the world of ungodliness around us.” – Jerry Bridges, Top Famous Quotes
“Nothing cuts the nerve of the desire to pursue holiness as much as a sense of guilt. On the contrary, nothing so motivates us to deal with sin in our lives as does the understanding and application of the two truth that our sins are forgiven and the dominion of sin is broken because of our union with Christ.” – Jerry Bridges, Top Famous Quotes
“Your worst days are never so bad that you are beyond the reach of God’s grace. And your best days are never so good that you are beyond the need of God’s grace.” – Jerry Bridges, AZ Quotes
“One thing we may be sure of, however: For the believer all pain has meaning; all adversity is profitable. There is no question that adversity is difficult. It usually takes us by surprise and seems to strike where we are most vulnerable. To us it often appears completely senseless and irrational, but to God none of it is either senseless or irrational. He has a purpose in every pain He brings or allows in our lives. We can be sure that in some way He intends it for our profit and His glory.” – Jerry Bridges, AZ Quotes
By my bedside right now is Jerry Bridges’ book The Fruitful Life. After all these years, that young mother, with children now grown, is still learning from Jerry Bridges. I wonder who young mothers learn from today. Especially, I wonder who my children are reading these days.  [You can borrow our copies of these books, Loves.]
So thankful for the humble faithfulness of Jerry Bridges and others like him who laid out the truths of God in ways that point us to a deeper life with Him. May it be said of some of us that we did the same for the next generations.

Jerry Bridges quotePhoto Credit: LikeSuccess

Jerry Bridges (1929-2016) – a Brief Biography by Justin Taylor

Jerry Bridges (1929-2016): Five Lessons from a Remarkable Life of Faith – Interview (Audio & Transcript)

The Pursuit of Holiness: Run in Such a Way as to Get the Prize – 1 Corinthians 9:24 by Jerry Bridges

The Practice of Godliness: Godliness Have Value for All Things by Jerry Bridges

The Fruitful Life: The Overflow of God’s Love Through You by Jerry Bridges

Satisfaction & Contentment – a Journey and a Destination

Hope for the Unhappy Christian

Top Jerry Bridges Quotes

Quotes by Jerry Bridges

Jerry Bridges Quotes

Monday Morning Moment – Them and Us, How Can That Be? Could Them and Us Become a We?

Blog - Work Culture - delta7Photo Credit: Delta 7

Recently, I was in an odd conversation with a friend from work. The more we talked, the more we sounded like a Dr. Seuss book. It went something like this:

“I don’t know how to be us with them. To be with them is to just be them. We must lose us; us no more will be. There’s no us in them; it’s so strange to me. How can they be them, with no us, you see? To give up us is too hard for me. So I can’t see a way to get to we.”

[Seriously, the conversation went like that…but better.]

Battling the us-them assignation is an ongoing workplace discipline. Even in the happiest, coolest companies, there is still an intentionality to keep work life positive for every employee. That inclusiveness is a hallmark for high morale and low walls (read: no silos).

BLog - Us vs Them - Work Culture - Silos - prolearn academy

Photo Credit: Prolearn-Academy

In a work culture where silos still exist, an us/them mentality can grow as each team or department draws in on itself and ignores or suspects the actions/values of others. It’s not a healthy situation for any of us…whether it’s the executive team insulated from others or the [fill in the blank] team hunkered down in its own mode of trying to survive. The first can be as unaware as the subject of the story “The Emperor’s New Clothes“, the second, well, is just miserable, and growing more so by the pay period.

So much has been written on this problem in the workplace – about that culture where us/them thinking and operations color productivity and morale. I have included several links below describing various recommendations and protocols to restore health to such organizations.

Blog - Work Culture 2Photo Credit: My Turnstone

I’ve always been that person who says, “Why can’t we just all get along?” In reality, we don’t have that situation always, but we can grease the tracks in that direction. Here are my own workplace rules regarding moving us and them to we:

  1. Make a practice of assuming the best of your bosses and colleagues. “Refuse to think ill of others” is my goal…and my accuracy in hitting that goal comes with practice and determination…and grace.
  2. Lean in to those with whom you struggle the most – the “thems” in your worklife. Especially the most powerful ones. Study them. Learn their language. Know them as well as you can. NOT for self-serving reasons, but for the benefit of the work itself. Any motive that only serves your personal situation will only make matters worse… ‘Nuff said.
  3. Refuse to get caught up in us/them complaining. Don’t make a big deal about it, but do your best to turn the conversation toward a positive end, change the subject altogether, or bow out if all else fails. Those negative conversations just bring you and your colleagues down and don’t accomplish anything. A short-lived “misery loves company” satisfaction isn’t worth the fall-out of such conversations.
  4. Bring down the silos, one brick at a time, if necessary. Maybe you aren’t experiencing any us/them anguish, but you know it exists. What can you do, individually and as a work team, to move to “we”? We have lots of work models out there for this. In fact, silos in the workplace are “so 80’s” (whatever that means…I hear it a lot, so I’m using it here). Use some of that meeting time, or talks over coffee, to be creative in how you can work better across teams…how you can learn more from each other…how you can defuse territoriality? If the “them” is management, you initiate dialog on setting work culture values that maximizes product excellence and employee engagement.
  5. Put processes in place – through your culture – to keep silos down. I would love to hear what your situation is and how you are making positive steps to grow/keep a healthy culture. Please comment below.

Sure…there are times we need to process a difficult situation at work with a trusted friend. Yes, us/them scenarios are painful…and wrong, honestly…especially in the workplace where we are meant to have shared goals, working toward the same outcomes. Maybe, the us/them relationships in a company are too distracting and we can’t see any solution (back to the Dr. Seuss-like conversation above). In that case, it’s possible we look outside our company for another situation. However, you take with you a piece of the us/them dilemma. You take you along to the next job. Better to develop muscle memory on how to “be we”, whenever possible, right where we are.

[Sidebar: I’ve written a lot about work culture – too many to mention – but you can search work culture under Blog – Deb Mills and learn as I have about what is possible if we stay engaged in our workplace.]

Blog - Work Place Culture - open.bufferPhoto Credit: Buffer

Overcoming Us vs. Them Challenges

Breaking the “Us and Them” Culture

How to Avoid Us vs. Them – Huffington Post

The 10 Buffer Values and How We Act on Them Every Day

The 4 Elements That Make Great Company Culture

How to Save a Broken Work Culture

From Us and Them to We Participative Organizational Culture

Them and us – How to use Trust as a Competitive Advantage

How CEOs Can End an Us Them Mentality

Us vs. Them – a Simple Recipe to Prevent Strong Society from Forming

5 Friday Faves – Emotional Intelligence, Hand Massage, a TV Commercial, 40% Rule, Zelda – & a Bonus

Blog - Friday Faves

Friday is here again…and I’m looking back over another week that went by in a blur. Glad to share some of the discoveries of this past week. Would love to hear about your week’s finds (comment below).

1) Emotional Intelligence – This is a concept that’s been around for awhile now, but I never really read about it until this week.  Matt Monge’s article for The Mojo Company sparked my interest. He described 6 symptoms of leaders with low emotional intelligence. Here’s the definition: “Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.” 

Two of Monge’s points were: 1) Leaders with low emotional intelligence say “I’m sorry you feel that way” more than “I’m sorry,” and 2) Leaders with low emotional intelligence often blame the people they hurt for the situations leading to them being hurt. Daniel Goleman has written several books on this topic including Emotional Intelligence: Why It Can Matter More Than Intelligence and Social Intelligence: The New Science of Human Relationships. The very cool thing about emotional intelligence is that it can be developed. The big dilemma is whether bosses who tend not to be bothered by their impact on personnel would buy into this or not. Incorporating such concepts in personnel accountability metrics might provide some incentive. I’ve added graphics below that helped me further understand emotional intelligence.Blog - Friday Faves - Leadership - Emotional IntelligencePhoto Credit: Self Study History

Blog - Friday Faves - Emotional Intelligence - grid - dollieslagerPhoto Credit: Dollie Slager

Blog - Friday Faves - Emotional Intelligence - low & highPhoto Credit: The King and Queen

2) Hand Massage – My dad is 93 years old. He has Alzheimer’s. I can’t imagine he has ever had a hand massage in his whole adult life until this past week. The memory care unit which is now home to him has this lovely activities director. One of his first days there, she brought over two warm washcloths and wrapped both his hands. Then she began massaging each one. He just melted into a relaxed, soothed puddle.  One of his repetitive actions is to scratch his hand which he does to distraction. Hand massage is such a thoughtful, therapeutic act. It never dawned on me to do such a thing. Midway down an excellent piece on Alzheimer’s by staff at University of Maryland, massage is recommended as treatment to calm these patients. So glad Dad is where he is with these engaged caregivers.Blog - Dad and hand massage

3) A TV Commercial – We all discover human interest videos through our social media sites. This is my favorite for the week. The #SharetheLoad video produced by Ariel (a washing detergent we used overseas) in India is beautiful. The message is a father’s regret that he modeled for his wife and daughter a very passive role in the home. Even as an older man (the commercial goes), he determined to make that right. Whether it happens or not in such homes today, the message is a powerful one.

4) 40% Rule – So I found this Fortune article on my Twitter feed. Sidd Finch wrote about Jesse Itzler’s encounter with David Goggins, a Navy Seal. during a 100-mile relay race. Goggins was running the entire race without relay partners. Itzler was so intrigued by this ultra-athlete that he actually invited him to live with Itzler’s family for a month. Out of this time together came the book Living with a SEAL: 31 Days Training with the Toughest Man on the Planet. Goggins taught Itzler about the Navy Seals’ 40% Rule.

Itzler explains, “He would say that when your mind is telling you you’re done, you’re really only 40 percent done. And he had a motto: If it doesn’t suck we don’t do it. And that was his way of forcing us to get uncomfortable to figure out what our baseline was and what our comfort level was and just turning it upside-down.”

“The 40% rule, the SEAL explained, is the reason why even though most people hit a wall at mile 16 during a marathon, they’re still able to finish.”

Blog - Friday Faves - 40 percent rule - David GogginsPhoto Credit: Just Go Fitness

“I don’t stop when I’m tired. I stop when I’m done.”David Goggins

Blog - Friday Faves - 40 percent rule - Navy Seals - David GogginsPhoto Credit: AZ Quotes

5) Zelda The Legend of Zelda is celebrating its 30th anniversary this year. I recently wrote briefly about it here. Koji Kondo wrote much of the music for the video game series. Blog - Friday Faves - Video Games - Link of The Legend of ZeldaPhoto Credit: Cogswell.edu

Nathan Mills at Beyond the Guitar has posted two covers so far to showcase how beautiful the music is and how well it’s captured on classical guitar. I wrote about the first cover previously, and here’s his second piece. Happy 30th Anniversary, Legend of Zelda.

HBR’s 10 Must Reads on Emotional Intelligence (with featured article “What Makes a Leader?” by Daniel Goleman)

10 Signs You Have Exceptional Mental Strength by Jessica Stillman

BONUS: If you got this far, you will be so rewarded! Very few people in my life watch American Idol, and this is its final (15th) season. I am not fond of the whole reality show murkiness of it, but the performances of these gifted young people and the judges (Keith Urban, Harry Connick, Jr., and Jennifer Lopez) are captivating as well. I want to post videos of two amazing performances from this week’s elimination show (elimination meaning the week the field of contestants narrows to the Top 10). The first video is that of La’Porsha Renae who may very well become the final American Idol. This one can sing!!!

We were overseas when American Idol’s first season aired. I don’t actually remember how I saw Kelly Clarkson in that competition, but I remember following her. She was the first American Idol winner, and the rest is history. To be honest, Kelly Clarkson was off my music listening grid…until now. The song she wrote and performed, Piece by Piece, deals with the painful subject of a father who deserted her as a young child. The song also celebrates the very different man she married, the faithful father of her daughter. This song may make you cry. Wow!

Worship Wednesday – This World Is Not Our Home – Not Where I Belong by Building 429

Blog - Not Home Yet - pinterestPhoto Credit: Pinterest

Blessed are those whose strength is in you, whose hearts are set on pilgrimage...They go from strength to strength, till each appears before God in Zion. Psalm 84:5,7

I used to love politics – back in the day the word seemed to have more to do with governing than with power. Now it’s all turned upside down. In the US we are in that political season of preparing to elect the next President. What a jumble the electoral process turns out to be! Still, I am thankful for the freedom to vote…whatever the outcome we face.

In fact, today I voted early in the primary election, being that I will be out of town for our scheduled state primary election.  In the Fall, when we have the final vote for the President, I wonder if the choice will be between two candidates neither of which I could even imagine voting for.

When we lived overseas, I would talk glowingly about our government. Most of my friends would chuckle at the absurdity of my thinking that our government wasn’t corrupt. “All governments are corrupted,” they would say. I was reminded of that quote “Power tends to corrupt, and absolute power corrupts absolutely.” (John Dalberg-Acton)

Are we reconciling ourselves to a political process that will lead to a larger and larger government? Are we determined to circle our wagons tightly around ourselves, forgetting the world beyond our borders? Are we becoming a culture so enamored of and dependent on our government, for safety and security, that, for some of us, it seems we are more like foreigners here, than at home?

Just 50 years ago, the youth of our nation wanted smaller government, less intrusion in their lives. Now in less than a span of two generations, it seems our young voters want more government. More. More. More.

I get to the place of not having words…as if I am trying to comprehend a foreign language, like in our life overseas…when it wasn’t just strange words but different ideologies.

Then…I read something, in passing, thumbing through social media one day, and the fog cleared.

A friend of mine posted this on Facebook:

“My heart has been troubled as I’ve watched the news and seen how the election has been playing out. I’ve tried to figure out how it is possible to get the “right guy ” in there and today, God has reminded me that I serve Him and my citizenship is in Heaven. I love my country and want the best for it, but in a hundred years, I will be with Jesus and whatever is to come between now and then is not a surprise to Him. ‪#‎pray‬ ‪#‎psalm49″‬

I, too, am grateful to live in this country where we have freedom of religion, freedom of speech…and so many other privileges. Yet, in the end, this is not my forever home. We are meant to work hard to preserve this nation for one another, and for generations before us…yes. However, we are to remember that whatever happens…whatever we face in this nation’s future…we are not home yet.

Worship with me, with the help of Christian band Building 429’s Where We Belong:

Sometimes it feels like I’m watching
From the outside
Sometimes it feels like I’m breathing
But am I alive?
I will keep searching for answers
That aren’t here to find

(Chorus)
All I know is I’m not home yet
This is not where I belong
Take this world and give me Jesus
This is not where I belong

So when the walls come falling down on me
And when I’m lost in the current of a raging sea
I have this blessed assurance holding me.

Chorus

When the earth shakes
I wanna be found in You
When the lights fade
I wanna be found in You

Chorus (X2)

Where I belong (X4)*

Blog - Not Our Home - faithful in ChristPhoto Credit: Faithful in Christ

*Lyrics – Where I Belong – KLOVE

YouTube Lyric Video – Where I Belong – Building 429

YouTube Video – Where I Belong Official Music Video – Building 429

Story Behind the Song – Where I Belong – YouTube Video – Building 429’s Jason Roy Shares the Heart Behind “Where I Belong”

Song Facts – Where I Belong by Jason Ingram and Jason Roy

Worship Wednesday – Blessings Disguised – Laura Story’s Discovery of the Mercies of God

YouTube Video – Blessings by Laura Story

Heaven Our Home – Slideshare

Monday Morning Moment – Kindness Over Cleverness – Work Culture Where Employee Satisfaction Impacts Marketing

Blog - Kind over Clever - Jeff Bezos - scoopnestPhoto Credit: Scoopnest

Quite remarkably, I recently came across several articles on kindness, of all things, in the Harvard Business Review. It was thrilling for me to see it commended as a business process in such a prestigious journal. I have loved the idea of kindness since early childhood. It seemed such a reasonable choice in dealing with others, much more pleasing than cleverness. [Now, if I were more clever, then it might have proved a harder choice.]

Although we were not in church as young children, my mom taught us the Disney form of kindness: “If you can’t say something nice, don’t say nothing at all.” – from the film Bambi.

When we, later in my childhood, became involved in a church community, I discovered the great teachings of God about kindness, which further stoked my resolve. Whenever possible, acting in kindness was the right choice…in personal relationships and in the workplace.

These days, in tight-knit tribal leadership and competitive companies, kindness is too often sacrificed for the bottom-line. You can imagine how refreshing it is for me to see that business thinkers and strategists are taking note of the profitability of kindness as a process – both internally (organizational human relations) and externally (marketing). A work culture of strategic, intentional kindness – just think of that!

If you go to Harvard Business Review’s website and search the word kindness, all sorts of articles pop up. I was most intrigued by Bill Taylor’s pieces on “kindness over cleverness”. He is the founder of Fast Company magazine and author of Practically Radical. He tells stories of companies who have been successful in practicing kindness strategically. He is inspired by Jeff Bezos’ experience growing up with a wise grandfather who taught him to choose kindness over cleverness. That story is told by Bezos himself in the TED Talk (linked below).Blog - Kind Over Clever - Jeff Bezzos - nepc.colorado.eduPhoto Credit: National Education Policy Center

Ted Talk Video – Jeff Bezos, Founder of Amazon – Princeton Commencement Address on What Matters More Than Talents – Gifts vs. Choices

If we wanted to take individual (and corporate) kindness up several notches in our workplace and workforce, what would those processes be? What would we have to give up  in order to raise employee satisfaction to such a level that it extends to product excellence and customer service? For leadership, it might be giving up some control and extending a kinder and wiser empowerment, For employees, it might be giving up a timid fatalism and risking a kinder boldness (less of “the great Oz” scenario). I would love to hear what business processes you have in place that celebrate kindness over cleverness. What kind of work culture does your leadership model and cultivate? What can you do yourself, whatever your leadership culture is? See Matt Monge’s article on leading without a title.  [Please share in Comments section below.]

We have a choice, after all.

I hope to write more about this because it is intriguing to me how our own delight in our work and product can pour over into our profitability and success.

For today, I close with some of my favorite quotes from these Harvard Business Review articles:Blog - What Can I Do Right Now - Heres-the-question-Id-q57pgs - larry ferlazzoPhoto Credit: Larry Ferlazzo

“Kindness has a strategic role to play, especially when it comes to winning over customers in an intensely competitive and slowly recovering economy.”Jeffrey F. Rayport

Success today is about so much more than just price, quality, reliability – pure economic value. It is about passion, emotion, identity – sharing your values.”Bill Taylor

Success is not just about marketing differently from other companies…It is also, and perhaps more important, about caring more than other companies — about customers, about colleagues, about how the organization conducts itself in a world with endless opportunities to cut corners and compromise on values…You can’t be special, distinctive, and compelling in the marketplace unless you create something special, distinctive, and compelling in the workplace. How does your brand shape your culture? How does your culture bring your brand to life? – Bill Taylor

What is it about business that makes it so hard to be kind?” I asked at the time. And what kind of businesspeople have we become when small acts of kindness feel so rare? …By all means, encourage your people to embrace technology, get great at business analytics, and otherwise ramp up the efficiency of everything they do. But just make sure all their efficiency doesn’t come at the expense of their humanity. Small gestures can send big signals about who we are, what we care about, and why people should want to affiliate with us. It’s harder (and more important) to be kind than clever.”Bill Taylor

Compassion is a great equalizer. When you approach others with genuine concern for their well-being, your standing in the organizational hierarchy is less of a barrier to a productive conversation…Kindness, in other words, is rarely inappropriate.Allison Rimm

Is Kindness a Strategy? – Jeffrey F. Rayport

Brand Is Culture, Culture is Brand – William C. Taylor

It’s More Important to Be Kind Than Clever – William C. Taylor

Why Is It So Hard to Be Kind? – William C. Taylor

10 Ways You Can Show Leadership Without a Title – Matt Monge – The Mojo Company

To Guide Difficult Conversations, Try Using Compassion – Allison Rimm

Blog - Relationships vs. Resistance - Leadership - Larry FerlazzoPhoto Credit: Larry Ferlazzo