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5 Friday Faves – Survivorship Plan, Words in a Marriage, Broadway Musicals, Gentleman Traditions, a Poet for the Present, Plus a Bonus

June 10, 2016 admindeb 7 Comments

Happy Friday! It’s another gorgeous day in the Commonwealth… before the wilting heat of summer presses in. Here are five of my favorite finds this week. Please share some of yours in Comments at the end. What a wonder to learn new information that empowers, or to discover a thought leader who resonates with our own sensibilities, or to be filled with the delight of joyful sights, sounds, and sweet or savory treats.

1) Survivorship Plan – In my third week post-surgery, and getting better each day. My friend, Kathy, asked me this week if I had considered a survivorship plan. That was new terminology to me. Kathy also shared with me about Kelly A. Turner’s Radical Remission: Surviving Cancer Against All Odds. Turner is a researcher and lecturer in integrative oncology and her focus is on cancer survivors who are out-living their prognoses. In her book, she talks about the nine key factors that she discovered in the study of hundreds of patients. Photo Credit: Radical Remission by Kelly A. Turner PhD

She continues to research in this field and her website includes story after story of survivors who live cancer-free, in remission despite the dismal statistics of their disease.

Thankfully my cancer was caught early, but recurrence is still an issue, so I am thinking through a survivorship plan for myself. If you know me well, I am not the healthiest eater and taking supplements isn’t something I’ve done well with in the past…but all that just might change. Just so you know, I’m not ever planning to be a drum-beating health crazy…just want to be wiser with this life God has restored to me.

2) Words in a Marriage – Words in any relationship are either life-giving or life-damaging. Allie Casazza writes about how our words can create a husband we can’t stand. We all have sick memories of things we’ve said to our husbands that we wish we could take back (husbands, you may have similar memories of how you’ve talked to your wives). It doesn’t have to be this way. My husband is a “words of affirmation” kind of guy. After so many years of marriage, I understand how words can either cause him to draw back from me or stay close. What a great wisdom, to learn this early in marriage.Photo Credit: To Love Honor and Vacuum

3) Broadway Musicals – This coming Sunday is the 2016 Tony Awards ceremony, saluting the great shows currently on Broadway. The musicals are my favorites. Many years ago, I had several opportunities to visit New York City. When there, Broadway plays were on the agenda. Three shows on my list in those days were A Raisin in the Sun, Your Arms Too Short to Box with God, and Chicago. My absolute favorite musical, which I didn’t see in New York but in another city, was Les Miserables. Maybe, I will make it to a Broadway or off-Broadway show again some day. The video here captures the joy of these musicals for me – belting out favorite lyrics with friends…with all the gusto of an ensemble performing on stage. Photo Credit: Zimbio

4) Gentleman Traditions
I tried to raise our boys to grow up with gentleman traditions – opening doors for others, greeting all in the room respectfully, good manners at table, giving up a seat for another. Having grown up myself as a daughter of the feminist movement (with the subsequent Equal Rights Amendment in play), I was not sure myself what traditions should be upheld and which were no longer relevant. Kris Wolfe writes a sweet piece on 21 Lost Gentleman Traditions That Still Apply Today. As I read these traditions, I thought some of them may actually feel very awkward in today’s culture. What do you think? When I was a young girl first observing these traditions in the dads and young men in my life, I remember how winsome they were. Which ones do you especially value? Which ones are you teaching your boys and young men?Photo Credit: Refe99

5) A Poet for the Present – This week’s news marked a media outcry regarding the sexual assault on a young woman and the very lenient judgment and sentence given the perpetrator. If you search for the phrase “20 minutes of action”, you will see article after article about the young man’s father’s defense of the actions of his son. Very poor choice of words for what this man did that night. I would like to point you to two blogs in particular, and a poem. John Pavlovitz’s blog To Brock Turner’s Father – From Another Father is one you should read. Also Ann Voskamp’s piece About Those “20 Minutes of Action”: 20 Things we Better Tell Our Sons Right Now About Being Real Men. The poem is by Tymm Hoffman who works with Compassion International, in Colorado Springs, Colorado. He and I don’t know each other, but I found him on Facebook when a friend shared another poem he wrote. Tymm is my poet for the present day culture we live in.

20 MINUTES
In twenty minutes, I can probably shower and shave,
I can run a 5k or waste 1.4% of a day;

I can almost bake a cake, grill a medium sirloin steak,
And let’s be honest – If I smoked – I could take a smoke break;

I could watch a sitcom from the beginning to the end,
And write about 4 emails – spellcheck and then hit send;

I could listen to 5 songs, if they’re short, maybe six,
Or I could share some funny memes from this season of politics;

I could cut my front yard and probably most of the back,
While streaming about half of the “Purple Rain” soundtrack;

I could wash a load of clothes and get them started drying,
I could crack some funny jokes – we’d be laughing til we’re crying;

I could give the kids a bath, help them with their math,
Then chase them round the house like a crazy psychopath;

I could snag a little siesta, ya know, a quick lil’ power nap,
Or write a battle rap while strapped with a shower cap;

There’s a whole lot of things I could do with my twenty minutes,
A whole lot of positive things with lots of happiness in it;

Or I could drink until I’m gone sir, and turn into a monster,
Steal her dignity and honor as I force myself upon her;

Take 1/3 of an hour to strip her of all her power,
Cast a permanent dark shadow over a bright and shining flower;

Let my daddy stand up for me while I take no responsibility,
Claim absolutely no liability, and blame drunken fragility;

And watch the life of a stranger get broken as a reaction,
And realize who’s really paying the price for your “20 minutes of action.” – Tymm Hoffman, with permission.

Bonus: Fruit in Season & a Yummy Recipe – Yesterday I had one of those perfect summer lunches with a friend. Fruit in season is like nothing else. Blueberries can be blue and still tart. I don’t often trust them. These blueberries, every single one, were just right in their sweetness. The strawberries, the same. So luscious. My friend’s hot baked chicken salad was so satisfying. Even with my altered appetite post-surgery, I could have eaten the whole thing as the day passed…but didn’t, of course. The recipe follows below.Photo Credit: Food.com

Happy Weekend, Loves!

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5 Friday Faves – Recovering from Surgery: Cheerleaders & Caregivers, Glimpses of Beauty, Words Fitly Spoken, Comfort Foods, and Sports Movie Speeches

June 4, 2016 admindeb 30 Comments

10 days ago was the last time I posted a blog until right now. It was the day of my surgery. My surgeon decided the time had come to lay to rest exactly what was this little nodule – this incidental finding that has persisted now 6 months. He assured me that it is either “nothing or early”. Hours later I would discover that it wasn’t nothing but it was early. Stage 1 cancer. He did that “gold standard” surgery to remove what was necessary to lead to cure. Now my job is to heal…from the reality of the diagnosis and the protracted recovery time (from days originally to weeks/months now).

This week’s Friday Faves relate to these days of recovery thus far. It’s an open letter of thanks for the great and many graces of God through all those He brings across our paths in times of pain and weakness. I have been much changed by this experience and by the kindnesses given to one unable to give back. Thank God. Thank God for you.

1) Cheerleaders and Caregivers – What would we do without those persons in our lives who step in, extend a hand, share a truth, or just steady our particular rocking boat? My close nurse friend, Kathy Visneski, coached me through this recovery business, from her vacation on the beach. She didn’t have to…that’s just who she is and what she does. Over the last 10 days, I have had so many strangers, friends, colleagues, neighbors, and family members come near in this experience with me. It’s reminded me of Kara Tippetts‘ book Just Show Up. We all bring different giftings, different strengths into this arena. In particular, Dave, this husband of mine, has juggled well his work, his chores and mine at home, and all the many extra demands that recovery has made on both of us. Thank you, Dave. Thanks, Kathy. Thank you all.

2) Glimpses of Beauty Beyond the Pain – I’m not a “cut flower” kind of woman. They seem so extravagant…that is, until the day comes, when pain stabs you through the chest and you don’t want to get out of bed. Then a bouquet of irises, roses, and hydrangea show up from a friend states away. She said, in the card, that she knew the irises would remind me of my mom and would be an added comfort. She was right. Other flower arrangements would follow and would turn our living room into a quiet garden where I would begin healing. Beauty to rest my eyes.

3) Words Fitly Spoken – “A word fitly spoken is like apples of gold in a setting of silver.” – Proverbs 25:11 We sometimes silence ourselves for fear of not saying the right thing or not knowing what to say. My bias is that lots of grace should be given those who try to fill the awkward places between people with whatever words they can find. For me, words haven’t come so easily in these days of dealing with a cancer diagnosis, even caught in the earliest of stages. I’ve had some of the kindest words spoken over me in these days. One friend, visiting shortly after I came home, said something like, “Debbie Mills down?! No way!” It was my sentiment and confusion exactly. I’m fairly tough, resilient. This surgery and aftermath have humbled me in such a way as to remember that “when I am weak, God is strong in me”. We want to be able to say that to others in need…living it is a whole other thing. I’m discovering the faithfulness of God in a way I would never have sought out before.

Along with all the voiced encouragements, I’ve received some beautiful cards. How kind of people to still go out and search for an appropriate card and either take the time to drop it by or send it in the mail to arrive providentially. The card below came on a hard day when recovery seemed to be going very slowly. It was perfect.

4) Comfort Foods – A side effect of the pain and weakness seems to be this loss of appetite. Never before have I just not wanted to eat anything… Nothing sounded good. Not even my daily cup of coffee delight in the morning. I’ve lost 8 pounds since surgery. Then one night this week a friend brought over a chicken almond casserole. I ate some in a little bowl, nestled in my “sickbed”, and it was actually very good. Since that night, my appetite has been coming around.

Unforgettable Chicken Casserole Photo Credit: Mr. Food

Yesterday, something made me think of Biscoff cookies, a crisp spice cookie offered to travelers on Delta Airlines. I told my daughter and she remembered some she had in her cupboard, a gift from her mom-in-law. She brought them over, and this morning, I had my first full cup of coffee with two of these lovely cookies. Returning to normal.

5) Sports Movie Speeches –
My normally short attention span is even worse in these days since surgery. Reading the briefest of passages in the Bible or a book is about all I can handle. Except for TV. It is definitely a medium that can be taken in completely passively (not that I recommend it because of that). In these days of moving from loveseat to sofa to recliner, with my phone and TV remote tucked under my pillow, watching movies has helped me to be occasionally distracted from my situation. This week, I saw the 2004 football film Friday Night Lights. Near the end of the film, Coach Gaines, gives the most inspiring half-time speech to his weary, busted-up team, two quarters away from winning or losing their state championship. See the clip here. Photo Credit: FanSpeak

There is another YouTube video of the Top 10 Sports Movie Speeches. Sure these speeches aren’t always full of truth and all are colored by the pop culture of that film setting. Still, when you are down and not sure what it will take to get up again, inspiration is a very good thing. [Honestly the most inspirational, deeply resonate “speeches” were spoken by Jesus to his followers in strange and stretching situations. I am one of those…inspired by Him now.].

Well…that’s my Friday Faves – being posted on a Saturday. The first time I’ve written since before the surgery 10 days ago. I hope to write more about what this surgery and diagnosis are teaching me but all that is in process right now. If you have any stories, links to inspiring speeches, recipes for comfort foods, or whatever you’re stirred to share, please do so below in the comments. ,Thank you for showing up here…in this time of my life. You encourage me…and one day, maybe I will have the opportunity to encourage you. It is my desire…

One day….the beach.

Photo Credit: Kathryn Visneski

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Worship Wednesday – In Tenderness He Sought Me – a Lost Lamb and a Good Shepherd

May 18, 2016 admindeb Leave a comment

Photo Credit: Nathan Greene

He told them this parable: “What man of you, having a hundred sheep, if he has lost one of them, does not leave the ninety-nine in the open country, and go after the one that is lost, until he finds it? And when he has found it, he lays it on his shoulders, rejoicing. And when he comes home, he calls together his friends and his neighbors, saying to them, ‘Rejoice with me, for I have found my sheep that was lost.’ Just so, I tell you, there will be more joy in heaven over one sinner who repents than over ninety-nine righteous persons who need no repentance. Luke 15:3-7

Have you ever known the experience of being lost? I sure have. It can be at the least annoying and at the worst, terrifying. My dad was lost for hours on the eve of being diagnosed with Alzheimer’s. When we lived in Cairo, Egypt, I had to fight fear of losing one of our children in the press of crowds. As a child myself, there was a life-defining moment when I understood that I was lost from God – separated from a holy God by my sin and rebellion. This I came to understand even as a nine-year-old.

Years later, as an adult in my 20’s, and living large pursuing professional success and personal gratification, I had another lonely experience of lostness. One night, after partying with friends, I was laying on my bed, wide awake. Something was troubling me (don’t remember now what it was), and I thought how I could sure use God’s help on this one. As I began to pray, it was like my words went up toward Heaven and then crashed back down, shattering into pieces. Not because I was lost from Him forever…but because I had wandered so far from Him, I was reminded of that terrible sense of being alone in the world. Alone in my sin… God had not moved from me…I had walked away from Him.

Photo Credit: Nathan Greene

That night, the urge to seek God’s help woke me up to the reality that I didn’t just need His help. I needed Him. Desperately. The thing I took to God was forgotten in my urgent desire to get rid of all the filth that I had allowed in my life separating me from Him. That night, God, in His supreme mercy, reminded me of what it was to be lost from Him and what it also was to be restored to Him…borne up on His shoulders and brought back into the fold of God.Photo Credit: BPNews

W. Spencer Walton, a businessman turned evangelist, wrote the lyrics to the song In Tenderness He Sought Me (1894). You can find the traditional song in the links below. We sang an updated version of it at Movement Church on Sunday. I wish I had a video of our worship team leading us, but the band Citizens & Saints adapted the old hymn to bless a new generation…and the updated version is also linked below.

Praise God, He seeks us lost sheep. Although He has all the flock in the fold…save one…He will seek that one. There was a time that one was me. I pray you have been found by the Shepherd…He is near.

Worship with me:

In tenderness he sought me, weary and sick with sin
And on His shoulders brought me, back to His fold again
While angels in His presence sang, until the courts of heaven rang.

Chorus: Oh, the love that sought me!
Oh, the blood that bought me!
Oh, the grace that brought me to the fold of God
Grace that brought me to the fold of God.

He died for me while I was sinning, needy and poor and blind. He whispered to assure me: “I’ve found thee; thou art Mine”
I’ve never heard a sweeter voice; it made my aching heart rejoice.

Upon His grace I’ll daily ponder, and sing anew His praise
With all adoring wonder, His blessings I retrace
It seems as if eternal days are far too short to sing His praise.

For God so loved the world that He gave His one and only Son, that everyone who believes in Him shall not perish but have eternal life. For God did not send His Son into the world to condemn the world, but to save the world through Him. – John 3:16-17

In Tenderness He Sought Me – Hymn Story by Enid & Austin Bhebe – included are the original lyrics by W. Spencer Walton (published in 1894), music composed by Adoniram Gordon

YouTube Video – Citizens – In Tenderness He Sought Me – Spanish Subtitles

Citizens & Saints [formerly Citizens] – Facebook page

A Note on One Lost Lamb – [the Role of the Shepherd] – The Search of Kings Blog

Sermons from Biblehub related to the Shepherd and His Lost Sheep

YouTube Video – In Tenderness He Sought Me – Gaither Homecoming

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5 Friday Faves – Millennials in the Workplace (ebook), Garden in Between, Productivity Tips (Infographic), Chicken Fiesta, and Old Family Film Favorites

May 13, 2016 admindeb 2 Comments

Happy Friday – Friday the 13th…and the sun finally came out. This weekend looks to be great fun – with the birthday of our youngest, the Lebanese Food Festival, a friend’s baptism in the James River, and whatever else comes along. Hope your weekend looms as quiet or as hopping as you need after this week’s work. Here are my favorites for this Friday. Any you want to share?

1) Millennials in the Workplace (ebook) – By 2025, millennials (those born between 1981-2000) are predicted to make up 75% of the workforce. This generation of young professionals has arrived and rather than being over-analyzed and criticized, we are short-sighted not to equip them to take over one day. We all know that first week of work experience – grueling mind-numbing orientation. Why do we keep doing it “like we always have” and not change it up to meet the needs of this generation? Bridge is helping companies begin to do that brilliantly: Bridge’s features are designed to empower simple, intuitive learning that’s delivered to your mobile, active employees, anywhere, anytime on any device. Bridge provides you with real data and real insights about your employees’ learning, which can lead to real progress. Start with their short and extremely insightful free ebook on millennials in the workplace. Your thinking on training and development will be changed and millennials will thank you.Photo Credit: GetBridge

2) The Garden in Between – In Richmond, we’re in that period of the waning early Spring garden. I will miss the Irises especially. As flowers curl up and petals fall, the wise gardener (my husband) has prepared, seasons ago, for new blooms to appear in glorious freshness. Walking around the garden early this morning brought sweet discoveries – the first Gerber Daisy (a gift from a friend last year), the last bloom of our Irises, the first blooms on the Lamb’s Ear, green Hydrangea clusters, and, finally, my husband’s “happy flowers” coming back – hardy little Begonias blooming again this year.

3) Productivity Tips (Infographic) – Being truly productive is hugely important to me – not just staying busy or having lots of meetings, but being genuinely productive. I’ve written about productivity before here – focusing on Chris Bailey’s A Life of Productivity. I’m a visual learning so infographs are like candy. Wrike developed a helpful one entitled 50 Productivity Tips to Boost Your Brainpower. Really excellent. Any of these especially effective in your pursuit of productivity? [There’s a link at the bottom of the infographic that supposedly spells out each tip in detail, but I couldn’t make it work. So here’s a quick read by Tim Ferriss on his productivity tricks.]

Photo Credit: Awesome Inventions

4) Chicken Fiesta – My husband has been meeting with friends and colleagues at Chicken Fiesta for quite some time. For me, it took awhile because I’m not usually into Mexican food – hard on my tummy. However, this cool little restaurant has made me a recent convert. Great grilled meats and the sides are fresh and not overly seasoned. They have extra sauces you can add to take the flavors of the foods different directions. Straight-up satisfying lunch place for me. What’s a favorite of yours where you are? (Comment below).Photo Credit: RVA News

5) Old Family Film Favorites – We all have favorite films from our children’s childhoods. I’m actually not really sure how favorite the two below are to them…but they were favorites of mine. Fly Away Home, (1996, Columbia Pictures) has packaged so much story in a small film – family drama (not a Disney film, but the mother still dies), spectacular scenery, majestic Canadian geese (from gosling to migration), and a perfect song. Below is a sweet sample of the movie with Mary Chapin Carpenter’s 10,000 Miles as soundtrack.

Then there’s my all-time-snuggle-up-with-the-kids favorite: Disney’s The Kid. Of course, they were big kids when it was released (2000), so it made snuggle-time all the more precious and rare. Disney’s The Kid is a magical story of a man clearly successful but missing the “most important’s” of life. Then just before his 40th birthday, an 8y/o version of himself (Rusty) and a much older Russ all somehow share life in a way that brings healing and resolution of some deep childhood wounds. [It’s a Disney film – sorry, but the mother dies.] Bruce Willis plays Russ, and Spencer Breslin is Rusty. Their dialogues are sometimes hilarious/sometimes touching – always endearing. The clip below isn’t great quality but it’s all I could find to show the scene late in the movie when the elder Russ finally reveals himself to the younger Russ/Rusty. The story all comes together joyfully. Buy this or rent it – for a weekend snuggle.

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Monday Morning Moment – Stewardship – Stewarding My Part Well in Today’s Workplace

May 9, 2016 admindeb 1 Comment

Photo Credit: Work.Chron

All of life is stewardship. Doesn’t it make sense? Our jobs, our relationships, our personalities, and our future have multiple layers. When we think of stewardship, rather than ownership, or entitlement, or giftings, or personal rights, we take on a much broader, healthier view or life. Writing about it previously here, I wanted to focus more, this time, on our workplace.

In 1993, Peter Block wrote a revolutionary book entitled Stewardship: Choosing Service Over Self-Interest. He updated and expanded it twenty years later (in 2013). Block defines stewardship as “the willingness to be accountable for the well-being of the larger organization by operating in service, rather than in control, of those around us. Stated simply, it is accountability without control or compliance”.

Words mean things. When we use the word “steward”, we loosen our grip on ownership – of our job, title, product, and work relationships. However, we do not loosen our commitment on personal responsibility. This is the gem of stewardship – a gem in the workplace that can be mined by each one of us.

Years ago, in nursing school, we used Virginia Henderson’s definition of nursing which focused more on facilitating the patient’s return to caring for him/herself than on the “giving care” component we often think of with nurses. Nursing as stewardship. When our children came along, we as parents would need to decide whether to home school or put our children into a private or public school. Another parent gave us wise counsel: Whatever your decision, you are responsible for your children’s education, some of which you may contract out to other teachers or institutions. We, as parents, were stewards of our children’s education.

In the workplace, we have heard the word steward used in the service industry: union shop stewards, ship stewards, stewards on airlines, stewards of estates. However, the stewardship that Block describes can proliferate at all levels, especially if our leaders set this value and mindset. What if an organization determined to have an inclusive model of accountability where all employees operated by serving, rather than controlling, those in their influence (colleagues, customers, vendors)? What if we chose to apply ourselves to the work before us, with deep personal care and commitment, rather than under a boss’s control or need for our compliance?

Stewardship as a concept and value is both time-tested and trendy. Check out REI‘s commitment to customers in delivering quality outdoor gear…and also to its employees. Stewardship.Photo Credit: Slideplayer

My first encounter with this word, stewardship, was as a child hearing the parable of a master preparing to leave on a journey. He entrusted the three servants with some measure of his wealth (talents). Their master had given each varying amounts of money, according to each servant’s ability. The master would be away for some period of time and meant for his servants to “steward” the money. Two servants invested his money in such a way that each doubled the amount entrusted them. The third servant, fearing the master (and possibly lacking confidence in his own ability), hid the money entrusted to him. He only had what he’d received in the beginning to give back to the master. The first two servants were rewarded for their faithfulness, care, and initiative, but the last cautious, fearful servant suffered the consequences of his inaction.

There is much to learn about stewardship from this old story. Stewardship is taking personal responsibility and interest in quality of service or product and depth of relationship. Like in the story, it could mean taking risks ourselves or with each other (especially leaders entrusting other team members with decision-making and design). It means empowering others in discussions and details that we might prefer keeping for ourselves (except that we are stewarding toward a larger outcome). It means making investments in others and in the over-all organization. Stewardship is the embodiment of employee engagement…all-in, whatever it takes, for that greater good. Lastly, the story spoke to rewards for those diligently stewarding what was placed in their care, and the consequences of those who refuse to be engaged…which leads to a place nobody really wants to go.Photo Credit: Quotesgram

Leaders and managers who are willing to give up control and who genuinely care about their employees and customers become true stewards themselves. They set the standard for stewarding across a company. Whether leaders are on board or not, any of us can still have ownership of a new-old way of thinking and practice. We can steward well what is our responsibility or under our influence. Again, this type of “ownership” is not about owning the job, the product, or the relationship. Stewardship is the owning of our personal responsibility – our piece of what could be excellent, and our piece of what’s not going well, and applying our experience, knowledge, giftings, and heart to benefit all touched by our service. Our stewardship.

Photo Credit: Whatcomlandtrust

What are your stories? Do you see the impact of your stewardship? Of the stewardship of others? Could you see how this might color the culture at your workplace? Is your company one where top-down, bottom-up, people care about each other and what they’re doing? It shows…if you are, or if you’re not. Stewardship.

Photo Credit: Quotesgram

Monday Morning Moment – All of Life Is Stewardship

Stewardship: Choosing Service Over Self-Interest (2nd Ed.) – Peter Block

Five Lessons for Our Lives From the Parable of the Talents – Hugh Whelchel

Monday Morning Success – How Biblical Stewardship Transforms Your Work – Hugh Whelchel

Photo Credit: OLOLmke

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5 Friday Faves – Customer Service, a Documentary, a Rainy Spring Day, Taking Your Kids to Hard Places, and Nurturing Moms (Not Judging Them)

April 29, 2016 admindeb 5 Comments

Happy Friday! Here are my five favorites from this week…like you, I also have ongoing favorites (like time with my granddaughter, and the rest of the family, and deep talks with friends, and moments of revelation and inspiration – some hard and some gentle) that don’t get shared always…not sure why I wanted to share that even…but here are these! Have a safe and soaring day…and weekend.

1) Customer Service – Taking care of our customers and clients is important. Horst Schulze, renowned hotel executive and speaker, defines customer service as a three-part process: delivering an excellent product (without defect), in a timely manner, with genuine caring. I was facilitating a meeting recently, and one of the participants raved about our restrooms. He says to commend our housekeeping staff, because that level of service takes genuine pride and caring. He also asked me if I had ever heard of these super-gas stations in Texas named Buc-ee’s. Apparently they are amazing. When you travel a lot by car there is pretty much nothing as winsome as a nice restroom. My story on customer service this week relates to the outpatient registration and imaging department at Henrico Doctors’ Hospital.

You know those occasions when you go in to register for service and you hardly see the person’s eyes (either fixed on a computer screen or at paperwork or just walking ahead of you or working the equipment attached to you). My experience this week with these personnel and volunteers was very different. Warm, engaging, refreshingly funny, full of life, making me comfortable, working quickly, and then getting me back out the same door I came in (much appreciated after going down a myriad of hallways)…consummate customer service complete with a snack. 🙂

2) Documentary – Bono and Eugene Peterson – The Psalms – This week, a 20-minute film debuted highlighting the friendship of Bono (of the band U2) and Eugene Peterson (Bible scholar and author). Their relationship centers on how The Psalms have impacted both their lives. I got to see a prescreening of the film and reviewed the it here and posted my takeaways from the Q & A with the filmmaker Nathan Clarke. The film is honest, loving, and thought-provoking. Watch it below or here.

Photo Credit: atU2Blog

3) A Rainy Spring Day – After a really hot day this week, our flowers drooped and the greens looked frail…then the cool rain came. Joy!

4) Taking Your Kids to Hard Places – We don’t usually think of intentionally working hard experiences into our kids’ lives, but think about it. Our children haven’t been to really hard places in the world but they have had to wrestle with how to respond to beggars in North Africa…and here. Our boys have tended to a very ill grandfather. They haven’t been to many funerals, or visited many hospital rooms, or served in a shelter or soup kitchen. I would have done more of that with them, now that I see things differently. Jamie Dew writes about this in 6 Reasons to Take Your Kids to Hard Places. He observes that, “Seeing poverty and brokenness has the ability to transform the most selfish child into a selfless child. Letting them see the broken world creates the same burdens in their hearts [as it does in ours] and gives them a true sense of dependence on God.” Any stories you have about this? Please comment below.Photo Credit: The Star

5) Nurturing Moms (Not Judging Them) – Moms of all ages and stages have challenging lives – whether they work both inside and outside the home or more inside the home. I was in both camps of moms at various times during our children’s growing up years. Some moms aren’t able to financially do without a job, and others dearly love their work, and the moms who work hard to stay home all have two things in common: 1) they all have children and the responsibilities that go with those darlings, and 2) they need our nurturing, not our judging. Jen Wilkin wote a provocative article on both stay-at-home-moms (SAHMs) and working-outside-the-home-moms (WOHMs). It’s worth your time (women AND men). [Dads, you, too, benefit from nurturing as well.] I’m always glad for the opportunity to see something differently than I might otherwise – it helps me to love better. This was one of those reads.

Photo Credit: LarksNotesThis

Bonus: Nathan Mills @beyondtheguitar posted a new arrangement of one of the Zelda melodies on YouTube. A friend of mine who works with PTSD survivors in Japan commended the soothing nature of his Zelda arrangements. Enjoy.

Attending or Focus, Character, Church, Communication, Community, Conversations, fresh start, Inspired, Leadership, Lessons Learned, Transformational, work, Work Culture, Workplace Culture, Workplace or Marketplace

Monday Morning Moment – Belonging and Going Deep and the Blind Presumptions that It’s Actually Happening When It Isn’t

April 25, 2016 admindeb 1 Comment

Photo Credit: Forbes

“The culture you create or the culture you destroy will determine the success of your business.” – Mark C. Crowley

As much as we might like, we can’t equate smiling and greeting folks we pass in the hallway with real community. Worse, just making a beeline to the elevator, conference room, or office with a studied, problem-solving look on your face does not instill confidence or credibility to those colleagues in the wake of your path to organizational excellence.

Sorry.

I’m not sure how well any of us do at creating a community of going deep or giving those around us a sense of belonging. What could help is periodically wrestling with our presumptions about work culture and employee engagement (I write about this often in this blog’s Monday Morning Moment. if you’re interested, just search here). Then make the changes that would grow such a work culture.

Going deep with employees and helping them have a strong sense of belonging are too rarely on the agenda of executive leadership. I don’t understand how that is, really, given all that’s written about it in the leadership press and all we learn from the companies experiencing growth/success. It seems a wee bit short-sighted.

Here’s the heart of it: Employees know whether they are valued and whether their organization is invested in them. Occasional fun days and gift cards to Starbucks offer a bump in the workplace routine, but the outcome will have little impact on overall employee satisfaction, performance, customer service or product excellence.

A culture where executive management, department heads, and team leaders go deep with their employees is possible, once the blinders are removed . What does that mean? It means dealing first with our presumptions and marshalling our efforts away from crazy and toward a culture of transparency and inclusiveness. It may entail perks and benefits, but more than that, such a culture thrives when personnel are proud to belong to such an organization, and their leaders know their people and strive to develop and honor them.Photo Credit: Fast Company

If, as a leader or manager, you have known success in mentoring a few, a small tribe of cohorts, then you can enlarge that to an organization-wide campaign that resets values and encourages and equips employees at all levels.

It’s worth the short-term cost to you for the long-term benefit of the organization and the individuals that make up your work community.

Bottom-line:

Andrea Huspeni writes: “How leaders choose to implement culture is everything. Some may think having the occasional happy hour, yoga session or trivia night will cut it, and while these perks help, culture runs much deeper than that. It needs to ignite inspiration, motivate teams to outperform the competition and allow employers to grow and produce results for the business. A successful high-performance culture has much more to do with the not-so-exciting tactics like transparency, support and communication than with a Ping-Pong tournament.” – Entrepreneur

Photo Credit: Slideshare

Please don’t miss the links below. Also, writing this, I thought of how these concepts apply to organizations other than businesses – including churches and other non-profits. What a difference you can make if you leave off judging the health of an organization by assessing how those closest to you are doing…and take on the whole health of your organization. There’s a lot at stake and it’s worth the effort of checking out your presumptions…learned this the hard way.

6 Surprising Insights of Successful Employee Engagement by Mark C. Crowley

Create Pockets of Excellence at Your Workplace by Shawn Murphy

Clarity and belonging – More Ways for Developing Pockets of Excellence by Shawn Murphy

7 Practices of Leaders Who Build Healthy Workplace Cultures by Brian Dodd

By the Numbers – Here’s What It Takes to Be a Top Company Culture (Infographic) by Greg Besner

8 Companies Reveal Their Secret Sauce to a High-Performance Culture (Video) by Andrea Huspeni

5 Ways Leaders Must Build a Family Environment to Achieve Excellence by Glenn Llopis

Can’t-Miss Advice: 8 Business Leaders Share How to Cultivate a Successful High-Performance Company Culture by Kim Lachance Shandrow

15 Powerful Team-Building Quotes – SlideShare

Attending or Focus, Community, Conversations, Friends, Love Your Neighbor, Neighbors, Redeeming & Restoring, Seasons, Transformational, Words, Writing

Just Breathe – Writing as Solace and More

April 14, 2016 admindeb 2 Comments

Photo Credit: Write to Done

Too much to do, and no time to write. Not a fan of these kinds of days. Still…it is what it is, and my time in front of a screen or blank page is limited by necessity today. And the next few days.

Just breathe.

As Maugham puts it, “Writing is the supreme solace.” I wouldn’t go that far, because prayer and community take writing down the list to #3. I do miss it when it can’t fit into the day.

Writing brings order to my thoughts. As an extrovert leaning toward introversion as I get older, the thoughts pinging around in my brain don’t seem always to make sense until they’re out in conversation or writing. Even in conversation, I’m not sure if it does justice to those thoughts.

So I write.

Today there is no time. The “real world” presses in and I welcome it…with its women and children, and errands, and laundry. If I don’t see my neighbor’s backyard azaleas today, they will be gone. My friend whose son is having surgery may need me later, so I must keep space in the day for her.

Small and large things keep me from writing today…even from thinking deeply…so I leave you now. Life, instead of writing about life, is the order of the day. Thank you for spending these moments with me, Reader Friend. You must understand about words.

Hope and Solace: Advice for Writers

Quotes on Solace – GoodReads

Why I Write – Jessica Morrell

YouTube Video – Breathe by Johnny Diaz with Lyrics

Inspired, Music, Remembering, Seasons, Social Media, Transformational

American Idol – Season 15 – This is Why I Watch

April 5, 2016 admindeb Leave a comment

Photo Credit: StarPulse

This is my last week of watching reality TV. After 15 seasons, American Idol, with Ryan Seacrest as host, is going off the air. I’ve only watched a handful of those seasons, but somehow, while living overseas, I watched Kelly Clarkson win the competition on Season 1. She had an incredible voice and stage presence then, and has only gotten better.

Why do I still watch Idol when I can? OK, first there is the whole premise of the show – giving talented young people this wild opportunity to have stardom within their grasp. All the grooming, the coaching, the stretching of a reality show. I’m sure there is tons of stuff behind the scenes that I wouldn’t love…but it’s fascinating to watch these young performers deal with the pressures, make friends, and hone their craft.

Then there’s the panel of judges – Keith Urban, Harry Connick, Jr., and Jennifer Lopez. They’re gorgeous, brilliantly talented, and smart. It’s fun to watch them, except this year it was a tad painful. This was their last year on American Idol, and there was an emotional undercurrent that surfaced occasionally. Sometimes testy, but most of the time, sentimental and sweet. I will miss them.Photo Credit: Hide.Me

Although the show’s system of selecting finalists is through social media voting, I am sure the judges influence that voting. Just like the blogger for AmericanIdolNet, I started picking how the Top 10 ranked based on the judges’ comments and enthusiasm or lack thereof. Our picks were very similar. Photo Credit: AmericanIdolNet

From the Top 24 (image at top of post) through to the last, the eliminations have been painful. Really lovely, gifted young singers/musicians. They all will carve out some measure of success given their crazy talent and winsomeness.

This week is the finale week. Three evenings of American Idol – from a special retrospective on all 15 years of the show, to the final competition between the Top 3, to the finale (when the winner of American Idol 2016 is revealed and the show has its last huge last hurrah).

I will be watching all three.

The remaining finalists in contention are all great performers. If you haven’t been keeping up with Idol, let me tell you just a bit about them.

Dalton Rapattoni is a vocal coach in Texas. He gets hair cut and colored at his grandmother’s beauty salon. Dalton has these puppy-dog eyes, a shy smile, and such a voice! On the last episode, he was sure he was going to be cut (even had written with marker on his hands the expressions: “I’m OK” and “It’s alright”). He didn’t get cut. Less than a minute later, he had to compose himself and perform God Only Knows (BeachBoys). This kid has such heart! Here’s the video from that performance:

Trent Harmon works in his family’s restaurant (with produce straight from their Mississippi farm). He has a killer voice with a unique and appealing quality (range and vibrato). Sick with mono early in the competition and without his family with him, he has toughed it out right to the end with huge support from the judges…which he deserves. Listen to him sing….wow!

Then there is La’Porsha Renae. Also from Mississippi, this 22y/o single mom of an adorable daughter is a powerhouse singer. Unless some voting fluke happens, she will be the last American Idol. All three of these finalists are extraordinary, but La’Porsha is the one…I believe. Two of her songs are in the videos below. She cries at the end of both (which didn’t happen with other songs, just so you know) – the first time, I think she was overwhelmed by the support of the audience; the second time, because it was a powerful benediction to her short marriage to an abusive husband. She has so much class….and this voice…and the hair? Hers, too.

That’s all the words I have…except for wanting to close with the video of Kelly Clarkson singing her latest “Piece by Piece” on American Idol. I actually love this live version much more than her official video. She tells the story of her dad leaving her family when she was 6 y/o. He left and didn’t look back. Interwoven in this incredible song is also a salute to her husband and the father of her daughter…a man who showed her how good a father could be. It’s beautiful…

So that’s my summary on this show…and why I watch. It’s a good season to end on…

This Week on American Idol 2016 – Series Finale and Three-Night Event Schedule

‘American Idol’ Finale Week Kicks Off with a Look Back at All 15 Seasons

Attending or Focus, Attitude, Character, Communication, Conversations, Global Leadership Summit, Hustle, Kindness, Leadership, Lessons Learned, Monday Morning, Monday Morning Moment, Relationships, Transformational, Work Culture, Workplace Culture, Workplace or Marketplace

Monday Morning Moment – How Our Expectations at Work Shape Our Successes

April 4, 2016 admindeb 3 Comments

Photo Credit: SlideShare

A blog title intrigued me recently – Almost Everyone Who Is Unhappy with Life Is Unhappy for the Same Reasons. It was a re-post of a LinkedIn blog written by Dr. Travis Bradberry (author of Emotional Intelligence 2.0). He writes about the role of expectations (of ourselves and others) and the impact those expectations have on our work life and relationships.

I see this so much in myself and in relationships both at work and in community. On one end of the spectrum, there are the expectations that undermine our successes – we don’t think we have what it takes to realize our dreams or goals. [This can also include our expectations of others, in the same way, especially if our expectations influence those colleagues’ view of reality.] On the other end of the spectrum, we may have expectations that are so unreasonably and unrealistically positive that we don’t do the work of realizing those same dreams or goals. [Again, this works against relationships when we have these expectations of others.]

In his article, Bradberry lists 8 common expectations that impact our work life and work relationships. He lists them and talks about them. Here I have written my own observations related to these expectations.

As you read and reflect, Dr. Bradberry is not saying get rid of expectations, nor am I. Expectations when honest, thoughtful, and kind are great motivators toward success. The adage “Keep your expectations low and you will never be disappointed” doesn’t really get us where we want to go.

After you consider the following expectations and thoughts, I would love to hear some of yours (in the comments below).

Life should be fair. I have never understood the lament “That’s not fair!” It really reveals the heart of “That’s not fair for me!” How do we even make life fair? Our children, growing up, were never rewarded when they cried foul on fairness. We tried to raise them to practice kindness and generosity. That usually led to better than fair. In fact, if we flipped fairness on its head, our western work situations and family lifestyles would be quite altered, if what was usual for other parts of the world became our usual. That would be fair, right?
Opportunities will fall into my lap. There are times that opportunities “fall” into our laps. I call it “a God thing”. Whatever you might call that, it is rare and wonderful. In the day-to-day, we are to go after opportunities. Sometimes our very expectations of entitlement or pessimism keep us from even seeing opportunities right in front of us). Continue working hard, build your skill-set, learn from mentors, help your colleagues, practice thinking well of your boss, and seek out challenging assignments – these are fields where opportunities grow.
Everyone should like me. I have tripped over this expectation. We think our own foibles are so much less annoying than those of others. If I consider myself congenial, you should comply, right? [The fairness problem nudges in here, for sure.] Bradberry summarizes this workplace problem well: “When you assume that people are going to like you, you take shortcuts; you start making requests and demands before you’ve laid the groundwork to really understand what the other person is thinking and feeling.” Rather than expecting others to be won by our personality, expertise, and past experience, we should discipline ourselves to practice winning the trust of a colleague, boss or customer… every time, as if it were the first time. This is a game-changer.
People should agree with me. We honestly don’t want to have to work for people to agree with us. In the workplace, whenever possible, our default is to hang with those who do agree with us. This temptation sets us up for failure because we don’t gain from the critique of those who see things differently. Put your vision or project before those in other departments and see with their eyes what you might have missed with your own. Granted, be wise with whose counsel you seek, but do the work of seeking that counsel. Then share credit as appropriate.
People know what I’m trying to say. Emails and text messages are almost communication. In corporate culture, even meetings don’t always cultivate clear communication. Be as clear and succinct as possible. Don’t lose the message in a jumble of clarifiers, justification, or story-telling. I’m not saying story-telling isn’t valuable; it is. The problem with story-telling is it can be contrived to emotionally engage when it actually takes away from the message. Again Bradberry wrote: “Communication isn’t anything if it isn’t clear, and your communication won’t be clear until you take the time to understand the other person’s perspective.”Photo Credit: CB Bain Seal Careers

Having lived overseas, we discovered the importance of learning the local “heart language”. In a work situation, the same holds true. How you communicate is colored by the focus of the one you’re addressing – whether it’s about ROI/ROV, employee engagement, product development….or fill in the blank. You can learn to balance between being true to your own style or values and adapting somewhat to the person in front of you (as a chameleon communicator).

6. I’m going to fail. “If you pursue an endeavor, believe with all your being that you’re going to succeed in that endeavor.” – Bradberry We all fail sometimes; having that perspective is healthy. The problem is when we are so insecure or self-deprecating, our colleagues, boss, or customers lose confidence in us, based on our own assessment of our abilities. Not something you want to ensure by your own hand. [Read the whole of Bradberry’s article to get at the heart of this.]

7. Things will make me happy. If you’re not happy at work today, there’s not one thing beyond yourself that can change that. Not a different boss, not a better team, not more vacation, not a higher salary. This is a work on the inside that has to change your experience of work on the outside. We all know this. We all know…this.

8. I can change him/her. Okay, if you’re married, you already know the futility of this statement (and your spouse can say the same thing, by the way). When we get our focus on that boss we don’t understand or that colleague who makes us nuts, we aren’t able to focus on our work or the relationships that encourage and empower us. So what if you can’t change that coworker or boss? Can you be successful in your work if he/she doesn’t change? Most probably, the answer is yes…whether it feels like it or not. We lose enormous time and emotional energy on colleagues with whom we struggle. If changing jobs isn’t plausible or desirable, then figure out how to compartmentalize the distractions, and get on with your work. You can be a rock star even with difficult work relationships. I don’t want to issue a bunch of platitudes…but it is disturbing how much is lost from our workday in ruminating over (or talking about) stuff we can’t change…when there is still so much we can accomplish. Don’t sideline yourself with brain clutter – negative thoughts that negatively affect your work and relationships.

Photo Credit: MissWorkerBee