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5 Friday Faves – a Baby, a Podcast, a Tribute, a Singing Priest, & Videos Gone Viral

August 21, 2015 admindeb 5 Comments

Another week has fairly flown, and today I’m posting a few of my favorite happenings/finds. For more serious, thought-provoking, inspiring weekly round-ups, especially related to Biblical worldview, check out Trevin’s Seven, Tim Challie’s A La Carte, or Ann Voskamp’s Only the Good Stuff.

My Friday Faves this week are smiles – a break from a heavy news cycle.

First Grandbaby – I would so put up a picture of her, but she is to be a social media-free baby for now. For those of you who are grandparents, this resonates. What a miracle babies are – to be one moment in the womb completely surrounded by protective waters, and the next a living, breathing person. So amazing! This little girl, conceived 9 months ago, and a person from that moment, and now born, has captured our hearts completely. Since I can’t show her, enjoy bits of her room. We are overjoyed.

2) Kathy Lee Gifford’s Tribute to her Husband Frank Gifford – On August 9, Frank Gifford died at age 84. He was a much-respected, well-loved American football player and sports commentator. When Kathy Lee returned to her job, hosting The Today Show, a week after his death, she gave tribute to Frank in her opening comments. It was lovely – courageous in her openness about what mattered to Frank. Almost like Kathy Lee was on mission for him to get those words out. Such a professional and clearly so in love with that man. Beautiful.

3) Podcast – Eight Steps to More Effective Discipleship – Chuck Lawless & Thom Rainer – Solid teaching for any of us who desire to be faithful in following Jesus’ instructions to us, especially in a very different culture today. Just a few of the points from the podcast:

Discipleship is not just content delivery.
Committed church members used to be at church three times a week—now it’s three times a month.
If a mom and dad aren’t training their children, they are missing one of the most effective forms of discipleship.
Oddly, one of the lead metrics of discipleship growth in a church is giving.

4) An Irish Priest Sings Hallelujah to a Surprised Wedding Party – Father Ray Kelly, during his introductory remarks to a wedding party in Northern Ireland, sang Leonard Cohen’s Hallelujah. He adapted the lyrics for this special occasion. There is so much to love in this video – the creativity of this priest, the joyous surprise on this special day. If you haven’t already seen this, you will love it!

5) The Original Viral Video & Two Other Favorites – In 2004, Gary Brolsma, 19y/o man in New Jersey, posted his version of Numa Numa on Newgrounds.com a year before the advent of YouTube.com. Our kids were in their teens. This video brought instant grins for all of us and has for over 20 million viewers. Gary’s unfettered enthusiasm in lip-syncing is just adorable, as you know.

Two other videos in this Friday fave star two darling little girls. My husband has a very serious job and is a pretty serious guy most of the time anyway – these little girls make him giggle. You’ve seen these, but here they are gain. – Ella Mae and the little one who will stand up against monsters.

OK…back to work. Thanks for letting me share the joy with you today. If you have favorites to share, use the comments. Would love to learn from you or laugh with you.

Eight Steps to More Effective Discipleship – Rainer on Leadership #150 – Podcast

Kathy Lee Shares Touching Tribute to Husband Frank Gifford – Today

Singing Priest’s Hallelujah Wows Wedding Guests

Ella Mae Sings “An American Trilogy” by Elvis Presley

I’m Gonna Kick His Ask

Numa Numa

Kids React to Numa Numa

Bookmarked Summer, Books, Children's Books, Conversations, creativity, Disney Animation, Ed Catmull, Film, Global Leadership Summit, Inspired, Leadership, Pixar, Stories, Transformational, work, Workplace or Marketplace, Writing

Today Is The Day the Crayons Came Home and Two Other Worthy Reads

August 18, 2015 admindeb 4 Comments

Book-lovers are divided into three kinds of people – those who borrow books from the library, those who buy electronic versions to read on tablets of some sort, and people like me. I buy books. Usually online. Two days later they arrive and I love tearing open the cardboard box, and turning the pages of those anticipated books.

I might read one book right away, or save it for a plane trip, or file it into the stack of “next reads”. Today my pre-ordered copy of the just out The Day the Crayons Came Home arrived in that cardboard box.

This children’s story, written by Drew Daywalt and illustrated by Oliver Jeffers, is that best sort of book both kids and adults enjoy together. Its best-selling predecessor, The Day the Crayons Quit, is my current favorite children’s story. It sits on the bookshelf to the right of my work desk as my inspiration for the day I write such a book.

Both books tell the woes of various crayons in the possession of young Duncan. So funny, and so human…for crayons. Jeffers’ illustrations are the perfect match for Daywalt’s writing. You want to buy these books for your children, or yourself. Of course, you can borrow them from the library. Not me, but you can.

Two other great books came in today’s cardboard box…

Thanks for the Feedback is written by Douglas Stone and Sheila Heen. They also authored the book Difficult Conversations, with Bruce Patton. I heard Sheila Heen speak about feedback at the Global Leadership Summit recently. It seems feedback is something we all want at work…until we get it. Stone and Heen talk about learning how to receive feedback well. My husband will read this book before me, but I look forward to tackling this subject and growing through it.

The third book that arrived today was Ed Catmull’s Creativity, Inc. It is a manual for managers who want to merge creativity and excellence. Catmull, one of the founders of Pixar Animation, and the president of Disney Animation Studios, was also a speaker at this year’s Global Leadership Summit. I’m excited to read Creativity, Inc. to apply his principles in my work and life among creative. I am also intrigued by his many stories of how he keeps the culture and operations so user-friendly for the artists and designers. Looking forward to learning more from him in this book.

This day delivered on great books. I may review them later, but for now I’m just looking forward to reading them myself. For the joy and for the empowering that come with good books.

What books are you reading these days? Would love to hear about them. Maybe I’ll order them, too.

Coming Soon [Today]…The Day the Crayons Came Home by Drew Daywalt and Oliver Jeffers

Global Leadership Summit – 7 Take-Aways from Day One of #GLS15

Creativity, Inc. Quotes at Good Reads

The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company

Global Leadership Summit – 6 Take-Aways from Day 2 of #GLS15

Thanks for the Feedback Quotes at Good Reads

Slideshare – How to Give and Receive Feedback – The Triad Consulting Group – Sheila Heen & Douglas Stone (authors of Thanks for the Feedback)

Attending or Focus, Global Leadership Summit, Inspired, Leadership, Lessons Learned, Monday Morning Moment, Service, Workplace or Marketplace

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service

August 17, 2015 admindeb 6 Comments

Photo Credit: Arnezzy.tumblr.com

Just the expression “5-Star Hotels” summons delicious images of ocean views and chic, comfortable rooms and all those tiny touches to insure your return. Though never a guest in such a hotel, I have enjoyed 4-star treatment, and I have been a customer of Chick-fil-A and Southwest Airlines. All through our days, we are administering and receiving some sort of customer service.

A couple of weeks ago, I had the privilege of learning about customer service from Horst Schulze, a world-renowned leader in the field of luxury hotels. He gained his wisdom and expertise, up through the ranks, and his counsel is applicable to any peopled workplace or organization. Schulze puts caring at the foundation for world class excellence – not just caring about the customer or client (albeit extremely important) but caring for all people (the employees and all who interface with each other in his industry).

Mr. Schulze talks about the service process as three parts: delivering an excellent product (without defect), in a timely manner, with genuine caring. Genuine caring. Not silly over-friendliness, or with casual sloppiness. Genuinely caring for the customer’s personage, time, and purpose for that interaction.

Since his presentation, I have intentionally looked at service very differently. Whether we’re talking about a small business or a large franchise, a school or university, or even such a thing as a church connection team. We can enhance customer satisfaction and loyalty by intentionally and comprehensively setting our culture.

Mr. Schulze is people-oriented – with his employees, vendors, and customers. He manages this in his hiring and training practices and through a vigilant daily (industry-wide) practice of his canon of customer service standards* (definitely worth a read- click on the link below to read the 24 standards). As I listened to him speak, his whole demeanor was that of one who joyfully delights in excellence and bringing it to bear in improving the lives of those around him.

No matter how well we think we’re doing in providing services or responding to the needs of our clients/customers, we would do well to look at the practices of such businesses as the Capella Hotel Group, Chick-fil-A, and Southwest Airlines. You will see this common thread of caring in their philosophies, culture, and standards.

“I dreamed of hotels where every employee comes to work not just to work but to create excellence, where every employee is committed, and where it’s not about creating rules but about every customer being taken care of the way they want to be taken care of.” – Horst Schulze**

“Focus on creating an organization of excellence and have processes where you can transfer excellence. That starts by finding out what is excellent in the eyes of the customer – what the guest really wants from us – based not just on what they said they wanted but what they were really thinking.” – Horst Schulze**

“It’s my responsibility to set standards. I have no right to accept mediocrity or limitation. If you don’t point out flaws, mediocrity will set in. It’s my business to do what is right and not make excuses for mediocrity. I agonize when I make a decision that it is good for all concerned; if it’s not, I don’t do it.” – Horst Schulze**

[Leading by Culture] “Southwest was the first to create a position entitled “Vice President of Customers.” For many years Colleen Barrett held the position. She understood that Customers always come first, and that in order to have a Customer service mindset you cannot separate the importance of the internal Customer (Employees) from the external Customers (passengers). If the internal Customer is happy, it will naturally flow to the external Customer in the form of good service.” – Lessons in Loyalty, Ian BrooksPhoto Credit: leapQ.org

“Every life has a story, and often our customers and our employees, need a little grace and a little space when you deal with them because they are either experiencing a problem, just finished having a problem, or are about to have one. The word ‘restaurant’ means place of restoration. We think of Chick-fil-A as an oasis where people can be restored. We’re all people with a lot of emotional things going on that don’t necessarily show on the surface, so we try to offer amenities and kindness that minister to the heart.” – Dan Cathy, President, Chick-fil-A***

Photo Credit: jyontheroad.blogspot.com

“Forty years ago, exceptional was a glass elevator in the lobby; then it became real paintings and fine marble and so on. Now it’s coming back to doing what the individual guest really wants: personalized and individualized service geared not to the market, but to the individual. True luxury today is about responding to each individual guest.” – Horst Schulze**

*Capella Hotel Group’s Canon service standards conceived by chairman and founder Horst Schulze

**Defining Luxury – LEADERS Interview with Horst Schulze

YouTube Video – Horst Schulze- Presentation on Customer Service

Global Leadership Summit – 6 Take-Aways from Day 2 of #GLS15

Summaries on All Speakers of Global Leadership Summit 2015 by David M. Arnold

Notes from the GLS15 – Creating World Cass Service – Horst Schulze

****A Lesson in Customer Service from Chick-fil-A President Dan Cathy

The Chick-fil-A Difference: Why Customer Lingo Matters

Thank you. My pleasure.

What You Can Learn from Southwest Airlines’ Culture

***Lessons in Loyalty: How Southwest Airlines Does It – An Insider’s Point of View

Southwest Airlines – the Airlines with Heart – and One Heart I Know Well

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Worship Wednesday – To Live is Christ; To Die is Gain – Youth Alive

August 12, 2015 admindeb Leave a comment

“…according to my earnest expectation and hope, that I will not be put to shame in anything, but that with all boldness, Christ will even now, as always, be exalted in my body, whether by life or by death. For to me, to live is Christ and to die is gain.” – Philippians 1:20-21

Don’t we have this idea that some day we’ll retire and gently ease into those sunset years of our lives? Maybe not. We definitely don’t think about dying younger than then…and for sure, we don’t think about dying suddenly. People say, “I want to go in my sleep.” Or “I want to go fast.” Maybe so…but that means living life in such a way you can die at any time. You are ready to die whenever that moment comes.

We have a dear friend who did just that. Mike died suddenly. Breathtakingly fast, his life was finished. We are still reeling.

You see, our friend Mike lived life full to busting every single day. He was a great leader, a faithful mentor of students, and a good friend…a friend who stuck “closer than a brother” (Proverbs 18:24). He was always that reliable “iron sharpening iron” (Proverbs 27:17) person in the room.

When the sparks flew, something amazing happened. Worthy ideas were born. We were drawn out of our comfort and into a conversation that mattered. Whatever the cause at the moment, with Mike in the room, it radically moved forward.

Now he won’t be in the room. The quiet of that reality is … well… impossible to frame words around.

What I can find the words for is a life lived as large as possible for God and His purposes. Mike was still teaching, writing, leading, but more than that he was following a God who gave him the huge life he had. As unimaginable as it is for us that he’s gone, all I can think is that he finished this life…and he finished it well.

We will continue to learn from Mike, remembering his life, our conversations, his writing, and the ventures still ongoing which he helped launch. He was a force for excellence and for pushing forward to take hold of what God would do, if we believed in Him and not just our own meager efforts.

Mike lived in such a way that he could die at any time. He died a man still in the middle of life, having lived, in earnestness and purpose, a longer life than many will ever live. For what? For God…for his family…for all of us whom he touched.

This song, performed by Youth Alive, speaks to his life. We can all live such a life – with courage, boldness, faith, and confidence…like our friend Mike…when “to live is Christ”.

Worship with me. Pray for his family.

For me to live is Christ and to die is gain.

No matter what price I pay, I choose to give this life away.

I make a vow. My life will always honor You, Christ.

Whether I live or die I belong to Him.

He bore my sin; I owe this life to my saving King.

I make a vow; My life will always honor you, Christ.

Whether I live or die I belong to Him.

He bore my sin; I owe this life to my saving King.

Hallelujah, I am not my own. You are in control; Hallelujah!

For me to live is Christ And to die is gain; No matter what price I pay, I choose to give this life away.

I make a vow; my life will always honor You, Christ.

Whether I live or die I belong to Him.

He bore my sin; I owe this life to my saving King

I make a vow; my life will always honor You, Christ.

Whether I live or die, I belong to Him

He bore my sin; I owe this life to my saving King.

Hallelujah, I am not my own. You are in control, Hallelujah!

For me to live is Christ and to die is gain.

No matter what price I pay, I choose to give this life away (X2)

Only by the cross I am saved.

Hallelujah, I am not my own. You are in control. Hallelujah!

For me to live is Christ and to die is gain.

No matter what price I pay, I choose to give this life away. (X2)

Only by the cross I am saved. (X3)

YouTube Video – To Live is Christ – Youth Alive NSW

Lyrics to Youth Alive’s To Live is Christ

Worship Wednesday – Breathing In Your Grace, Breathing Out Your Praise – Your Grace Finds Me by Matt Redman

Attending or Focus, Character, Communication, Courage, Critical Thinking, Cross-Cultural, Faithfulness, Glory of God, Inspired, Leadership, Lessons Learned, Lives Full of God, Monday Morning Moment, Redeeming & Restoring, Remembering, Thanksgiving or Gratefulness, Transformational, Worship

What’s Your Wall? – Lessons on Leadership & the Marketplace Through Nehemiah

August 10, 2015 admindeb Leave a comment

Photo Credit: thestorehousesweden.files.wordpress.com

When I heard these words, I sat down and wept and mourned for days; and I was fasting and praying before the God of heaven. I said, “I beseech You, O LORD God of heaven, the great and awesome God, who preserves the covenant and lovingkindness for those who love Him and keep His commandments, let Your ear now be attentive and Your eyes open to hear the prayer of Your servant which I am praying before You now, day and night, on behalf of the sons of Israel Your servants, confessing the sins of the sons of Israel which we have sinned against You; I and my father’s house have sinned.” – Nehemiah 1:4-6

Nehemiah was a Jewish exile and a highly placed official of the Persian king Artaxerxes (445 B.C.). Word came to him through a brother that the exiles who had returned to Jerusalem were in a bad way. The walls of the city were destroyed, the gates were burned, and the people were disheartened and vulnerable to attack. That news was so devastating to Nehemiah he felt deeply compelled to action. So what did he do? He prayed…for months.

Out of that season of prayer, Nehemiah acted in a remarkable way – not as a single agent for change, but a man moved by the heart of God Himself. Read Nehemiah again. I did this morning, with the workplace in mind, and came away with what follows:

1) News (whether it’s sweeping changes at work, downsizing, cultural or technological shifts) does not defeat us or define us. God is always at work. We are in the midst of the working out and recording of history (“His Story”). Just as Nehemiah recorded a first-person account of the rebuilding of the wall (and a people), what will we record as we work through our current situation?

2) Walls are providential. What we see as barriers or obstacles to how we see work should be done may be the very vehicles through which God will show Himself most powerful…through those in the workplace, maybe most affected by the obstacles and most available to Him to show Himself through us.

3) Who is the enemy? Make sure it’s not you. Nehemiah, released from his duties to the king, led the people in rebuilding the walls around Jerusalem. During that work, there were the enemies of the project, the naysayers, and those who would see it done a very different way. We always think that sort of coworker is someone else. A check of your own heart to make sure it’s not you is wisdom.

4) Where is God in your situation? Who is God in your situation? You can be sure that God is in your situation because He loves you, He loves your work (even when it’s hard to imagine), and He is at work forging a future. Never lose sight of that. In fact, like Nehemiah, be fueled by that hope. God is completely able to do His will in any situation. There are no barriers, no enemies, or even no frailties on your part that alter the beautiful course of almighty God. Keep your eyes fixed on Him.

5) What is our station in the sovereignty of God? The biggest question of all: What will you do given your place in the out-working of the will of God in your situation? Nehemiah prayed…and prayed a lot…and kept praying. He acted bravely, wisely, and definitively. He humbly, as needed, and he acted boldly, as the situation demanded.

Nehemiah was a cupbearer to a Persian king, and he was a leader and builder of a broken wall…and a broken people. You can be, too.

So the wall was completed on the twenty-fifth of the month Elul, in fifty-two days. When all our enemies heard of it, and all the nations surrounding us saw it, they lost their confidence; for they recognized that this work had been accomplished with the help of our God. – Nehemiah 6:15-16

Nehemiah: A Leader and His Wall – Bible Study at workmatters.org

Broken Down Gates of Our Cities

Four Leadership Lessons from Nehemiah

Nehemiah: An Awesome Leader 1: A Leader Who Prayed and Prayed and Prayed

Nehemiah: An Awesome Leader 2: Building More Than a Wall

Photo Credit: bpnews.net

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Global Leadership Summit – 6 Take-Aways from Day 2 of #GLS15

August 7, 2015 admindeb 1 Comment

Photo Credit: thecrossingchurchnj.org

Below are my take-aways from Day 2 of the Global Leadership Summit. Register now for 2016. Life-transforming.

Horst Schulze (Chairman/CEO, Capella Hotel Group; Founding President & Former COO, The Ritz-Carlton Group):

Mr. Schulze gave the Summit audience a primer on how to create and lead in world class service. Foundational to his philosophy is that people matter – ” we are to care about people (our employees and our customers) and we work with excellence”.

He has a canon and 24 Standards of service* that all the Capella Hotel Group employees are expected to execute. Not just as part of the function of their job, but because they matter – the people and the service.

In terms of service, we want 3 things:

No defect – You want the product to be defect-free (subconscious expectation).
Timeliness – You want timeliness. [In old days, check-in was 4 minutes to be good; today it’s 20 seconds.]
Caring – You want the people who give you the product to be nice to you (that’s why we call it service).

“The #1 driver of service and therefore customer loyalty is being nice.”

Service starts at the first contact.

Welcome

Comply with caring [give the customer what he wants]

Farewell

You can move a customer very quickly from satisfaction to loyalty.Photo Credit: liberty.edu

Sheila Heen (Founder, Triad Consulting Group; Faculty, Harvard Law School; Co-Author with Douglas Stone of Thanks for the Feedback: The Science & Art of Receiving Feedback Well):

Ms. Heen talked about feedback and the skill of receiving feedback well. A Harvard Law School professor, she also speaks/consults internationally on negotiation and conflict resolution. With this background, she gave the Summit audience helps on how important feedback is and not to miss it, even in the tension of a difficult or unfair situation.

Photo Credit: triadconsultinggroup.com

“Feedback is my relationship with the world and the world’s relationship with me. Part of the problem with feedback is that it sits at the junction of two core human needs. On the one hand, we do want to learn to grow. On the other hand, we need to feel accepted, respected and loved the way we are now.”

“3 Different Kinds of Feedback with Very Different Purposes (we need all three kinds to learn and grow).

Evaluation – rates or ranks you against a set of criteria or against your peers. Defining the relationship. Cholesterol. Performance review.

Coaching – Anything that helps you get better or learn. Mentoring. Advice. Suggestions. Correction.

Appreciation – says ‘I see you.’ ‘I get you.’ ‘You matter around here.’”

“The [feedback] model for us is Jesus Christ. He accepts us just the way we are right now, in all our brokenness, and at the same time, he challenges us to learn and grow.”

Brian Houston (Founder & Global Senior Pastor, Hillsong Church; Author of Live, Love, Lead: Your Best Is Yet to Come):

Pastor Houston was my biggest surprise of the day. As a mega-church pastor with campuses not just all across Australia but all across the world, I thought he would be a polished, fine-tuned speaking machine. [Forgive me that, Brother Brian.] There was a gentleness and humility in him birthed out of hard times, struggle, and loss…filled in by God’s matchless grace. He shared some of his life story through a Q & A with Bill Hybels. It was a beautiful tribute to the love and power of God reflected in a life fully surrendered to Him. We will be buying his book Live, Love, Lead.

“I love what I do. I love the Lord and I love the church. I love people ultimately. That motivation has never left me. Even on the darkest days. In the biggest challenges. If you keep showing up, even when you get knocked down, God will be with you. Longevity is the greatest thing you can have for the glory of the Lord.“

Sam Adeyemi (Founder & Senior Pastor, Daystar Christian Centre in Nigeria):

Pastor Adeyemi talked about growing up in a culture of leaders and followers where a hierarchical (or power) distance was common. Then He spoke of Jesus’ leadership and how God means for us to lead, including closing the gap between people.

“You will not find the definition of success for your ministry or organization until you help the people [God] sent to you to succeed. The object of leadership for many leaders is their own success, but the object of Christ’s leadership was the success of His followers.”

“Following you, [as a leader], should hold the promise of life change for those who follow you.”

“God calls us to create new power structures where power is used appropriately. Jesus gave his disciples authority and power. He gave power away.”Photo Credit: preachit.com.ng

Liz Wiseman (President, The Wiseman Group; Author of Rookie Smarts: Why Learning Beats Knowing in the New Game of Work):

Liz talked about the upside of being a rookie in the workplace.

“As Rookies – We operate in simple, small, gritty and powerful ways.

With experience comes knowledge, responsibility. Once we have knowledge, we tend to make assumptions, and we can make bad assumptions. Our minds sometimes fill in what is not actually there.”

“Leaders who master the art of pivot – as leader and learner (regaining your rookie smarts). Experiment – Throw away your notes. Ask the Questions (shift from knowing and operate from a place of inquiry). Operate from a mode of curiosity. Admit what you don’t know. Let someone else lead. Disqualify yourself (put yourself at the bottom of a new learning curve). Lead your team into the unknown. Set the stretch. As you grow as a leader, don’t forget to be a learner.”

Craig Groeschel (Founder & Senior Pastor, LifeChurch.tv):

Late on a Friday afternoon, full of words from all these other great leaders, Craig Groeschel powerfully and graciously took the stage. He encouraged us on how to build capacity. [This is actually a recent favorite topic of mine with the Lord and those I love.] Taking his text from Ephesians 3:20-21, Pastor Groeschel spoke from experience of how God will work in lives available to Him in ways we can’t even imagine. With that introduction, he dug into some exquisitely practical counsel on how to increase our leadership capacity.

5 Different C’s to Expand Your Leadership Capacity – Choose one to work on.

Build your confidence.
Expand your connections.
Improve your competence.
Strengthen your character.
Increase your commitment.

Groeschel gave plenty of examples from his own life of what these might look like, and honestly, his teaching was so clear, we knew right away which one’s we would be working on, in the days ahead.

The Global Leadership Summit was also punctuated with videos of “Grander Vision” stories – people from all over the world who took seriously what they’d learned at previous Summits and went out and changed their worlds. We also enjoyed stirring worship moments, including a song set that Bill Hybels introduced as music soothing to our leader souls. Sometimes when nothing else seems to help, Hybels said, music can remind us of the nearness of God. Photo Credit: Twitter.com/wcagls

All this….and Michael Jr.

Thank you, Bill Hybels, and the Willow Creek Association, and all those leaders – who help make the many host sites possible and who demonstrate how possibilities can become realities when we lead well.

Photo Credit: twitter.com/michaeljrcomedy

*Capella Hotel Group’s Canon & 24 Service Standards – established by the founder and chairman Horst Schulze

Slideshare – How to Give and Receive Feedback – The Triad Consulting Group – Sheila Heen & Douglas Stone (authors of Thanks for the Feedback)

Global Leadership Summit – Register for 2016

Grander Vision Stories & Videos – Follow the GLS – Willow Creek Association

Twitter Account for Willow Creek Association – for #GLS15 comments and quotes and links to videos, articles, resources

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Global Leadership Summit – 7 Take-Aways from Day One of #GLS15

August 6, 2015 admindeb 2 Comments

Photo Credit: thecrossingchurchnj.org

Today I participated in the Global Leadership Summit at a satellite site near Richmond, Virginia. It was my first time, but I hope not to miss another. It is best described on the website- “a world-class experience designed to help you get better and embrace your grander vision—the reason God called you to lead. Broadcast LIVE in HD from Willow’s campus near Chicago to over 375 Premier Host Sites in North America and later around the world, you are invited to join an expected 260,000 leaders in 2015.”

7 great leaders spoke today, and 6 others will speak tomorrow. The experience was so meaningful and beneficial to me where I am currently in life, but I would recommend it to anyone whatever your situations.

Following are the briefest of 7 take-aways that are still buzzing around in my head. So much to process. Here’s a start.

Bill Hybels (founder/senior pastor of Willow Creek Community Church; chairman of the Willow Creek Association which launched the Global Leadership Summit in 1995):

“Leadership is [simply] moving people from here to there.”

“Armed with enough humility we can learn from anyone.”

Hybels reflected on Richard Davis’ book The Intangibles of Leadership – and developed his own list of 5 intangibles for leaders:Photo Credit: jobsforlife.org

He challenged us to discover the “white-hot why” of our lives – the why of what we do – what really matters for us. For Hybels, it’s “transforming lives”. He is a living example of being faithful to that “why”.

Jim Collins (best-selling author of Good to Great):

Jim Collins talked about what he learned as the recent Chair (2012-2013) for the Study of Leadership at the United States Military Academy at West Point. He reported that: creating a culture out of which great leaders are developed must include

Serving a cause we can be passionate about and for which we would be willing to suffer;
Growing through difficulty; and
Succeeding by helping those around us.

“We succeed at our very best only when we help others succeed. We respond to our own difficulties by reaching out and saying ‘Let me help you.’ To communicate to others: ‘You are never alone.'”

“The greatest leaders find a way to make a contribution, a distinctive impact, on people, on real-live flesh and blood people.”

Ed Catmull (Co-Founder of Pixar Animation Studios; President of Walt Disney Animation Studios; Author of Creativity, Inc.):

Catmull wanted to be an animator from the time he was a child but couldn’t see a path to follow that dream. He ended up studying physics in college.Photo Credit: brainpickings.org

“Science and art are not incongruous. Art isn’t about drawing; it’s about learning to see. Which business or professions do you not want to have enhanced ability to see?”

He talked further about 3 processes in film-making, all relating to accountability:

Teams working together (using a Brain Trust – a group of colleagues all acting as peers, with vested interest, giving feedback;
When failures happen in production – embracing [failure] but at the same time dealing with it with both total candor and kindness; and
Operating within constraints (a budget) – actually pushes creativity higher and delivers better outcomes.

“Stories influence the world. We want to use story-telling for good.”

Adam Grant (Professor, Wharton School of Business; Author of Give and Take: A Revolutionary Approach to Success)

Grant talked about the three kinds of persons you find in the workplace…well, anywhere really: 1) Givers, 2) Takers, and 3) Matchers. After defining each of these and how they interact with each other in the workplace (buy the book), he prescribed ways to build a work culture. A work culture of generosity – the work culture that especially develops the givers, which brings the others along as well.

His three challenges were:

Keep the wrong people off the bus. Get rid of the takers.
Redefine giving. [He talked about the 5-minute favor and the 100 hours of volunteering across a year – these micro-lessons of generosity.]
Encourage help-seekers. – Developing the givers will nurture a culture of “How can I be the rising tide that lifts all boats?” – a Reciprocity Ring.

Dr. Brené Brown (Research Professor, University of Houston Graduate College of Social Work; Author of Rising Strong):

“Our brain is neuro-biologically hard-wired in the instant of a [hard time; difficult conversation] to make up a story as to what happened. If we can give our brain a story when something hard happens, we are rewarded by our brain (dopamine). Our brain rewards us whether the story is accurate or not. Our worthiness as people lives inside these stories. When we pretend or deny the story, it owns us. When we own the story, we get to write the ending.”

Photo Credit: TheGuardian.com

Transformational leaders: 1. Do discomfort. 2.They have absolute emotional awareness about their own life, and about the people around them.

“We can’t ignore emotion. We are emotional people who sometimes think. Emotion dictates behavior. If you speak to the way they think or their behaviors, without speaking to their emotions, they will not change. Speak to their emotions. Curiosity and lines of inquiry are the greatest tools of leaders. ‘Help me understand’. “

Sallie Krawcheck (Chair of Ellevate Network; Former President, Bank of America’s Global Wealth & Investment Management):

“The retirement savings crisis is a women’s crisis – we retire with 2/3 the retirement income as men and live 6-8 years longer than men. I love men. I’m married to a man. But you guys are going to die, and we as women will be living with this crisis.”

“My “‘white-hot why’ is advancing women, elevating women. “

“I work every day as though my children are watching me.”

Albert Tate (Founder/Senior Pastor of Fellowship Monrovia, Southern California):

Pastor Tate preached (and I mean preached) on the miracle of Jesus’ feeding of the 5000 (John 6:1-13), using the five loaves of bread and two fish brought to Him from a boy in the crowd.

Tate renounced the leadership lie of “leaving it all on the field”.

“One of the most key things we can do as leaders as to bring what we have, give it to Jesus, and then get out of the way.”

“Leaders, you don’t have to go home on empty. You don’t have to leave it all on the field. Christ left it all on the Cross. Bring what you have. Whatever you have, give it back to Him. Then get out of the way, and watch in awe and wonder at what He does.”

These are just 7 take-aways of the 20 pages of notes I took during today’s Summit. Such great teaching – inspiring, empowering, mystifying, really.

Download the Global Leadership Summit app. Read what you can (in these authors’ books and via all the online resources – articles, blogs, video). Take down the dates for the Global Leadership Summit of 2016 and plan to register early.

Being the leader we hope to be is within our reach.

Post-Script: Michael Jr. was on and off stage to make us laugh and to look at life from just a bit of a different angle. Love him!

Photo Credit: MichaelJrComedy

Global Leadership Summit – Willow Creek Association

Global Leadership Summit App

Inspired, Leadership, Music, Wednesday Worship

Worship Wednesday – Worship Leaders – Keilan Creech

January 14, 2015 admindeb 3 Comments

Make a joyful shout to the Lord, all you lands! Serve the Lord with gladness; Come before His presence with singing. Know that the Lord, He is God; It is He who has made us, and not we ourselves;We are His people and the sheep of His pasture. Enter into His gates with thanksgiving, and into His courts with praise. Be thankful to Him, and bless His name. For the Lord is good; His mercy is everlasting, and His truth endures to all generations. – Psalm 100

We humans are worshippers. We will worship. It is not something we have to muster up; worship comes naturally to us. What or whom we worship varies. Followers of Christ are drawn to worship God by His Spirit and in response to the Truth we find in Scripture. When the church gathers, we worship.

The church coming together in corporate worship can be a glimpse of Heaven. We are often led in worship by someone (or a team) entrusted by the church with that responsibility. It is not a light thing to lead a people into worship. There is ever the threat of moving the people’s focus from God to the worship leaders themselves. A glorious choir, cool band, or winsome worship team can put on a really good show and our attention drifts from God…to them.

We have been blessed over the years by worshipping God with other believers in many situations. In congregations of thousands and in a small living room with another family. With worship led by one person on guitar and with a great choir and orchestra. In our own heart language and in Arabic, French, and other languages. In times of leanness of spirit and times when our hearts soared with gratitude to God.

Part of our gratitude goes to those worship leaders who help us shake off the cares of our lives for those moments as we gather. They lead us, through their own prayers, music, and servant attitudes, to train our hearts toward God and fix our eyes on Him. Holy perspective follows.

One of those worship leaders who has been a delight to us is Keilan Creech. He is a young singer/song-writer, and we had the privilege of worshipping under his leadership for a couple of years. He grew up in Brazil but currently studies and works in Richmond, Virginia. We don’t see him often, but when we do, I tell him, “We will always be able to say ‘we knew you when’….” One day, you will know him as his music career takes off, and I’m thinking he will be the same Keilan Creech we know, who loves God and loves the church.

His album Dying for a Change plays regularly when we’re at home, and on our phones and in our car as we travel. Nathan Mills played electric guitar on that album and is now one of our worship leaders in the house church where we gather to worship. We are in a different season from the days of church of hundreds with Keilan and his team leading worship, but we continue to be blessed as church gathered, led in worship of a GOD who makes our hearts sing.

Worship with me:

Light Shining Out of Darkness by Keilan Creech (adapted from poem by William Cowper)

God moves in a mysterious way,
His wonders to perform;
He plants his footsteps in the sea,
And rides upon the storm.

Deep in unfathomable mines
Of never-failing skill,
He treasures up his bright designs,
And works his sov’reign will.

When the sky is grey
And all hope seems lost
There is light shining out
of darkness

Ye fearful saints, fresh courage take,
The clouds ye so much dread
Are big with mercy, and shall break
In blessings on your head.

When the sky is grey
And all hope seems lost
There is light shining out
of darkness

His purposes will ripen fast,
Unfolding every hour;
The bud may have a bitter taste,
But sweet will be the flower.