Category Archives: Transitions

Monday Morning Moment – Change at Work – Moving Forward and Letting Go of the Past

IMG_3135

For two years, I had the extraordinary experience of writing for a work team put together by the president of a company to develop something really new. It was a phenomenal and humbling experience for me to observe a small and capable team taking a vision and fleshing it out for the broadest application possible.

The conference room had whiteboard walls where big ideas and wild possibilities were sketched out. Then the conversations expanded, adaptations were made, others (both inside the company and out) added ideas, and a process was born that could have tremendous impact on the company’s overall mission.IMG_3140

However…things can change. The budget tightens; the team breaks up; the company gets sold. Or maybe it just wasn’t the right time. Sometimes, a work has to be put on hold or transferred to the hands of another team or… fill in the blank.

One by one, the members of the team take other jobs, retire, or move into other assignments within the company. It happens.

The white boards go white again. The cubicles are cleaned out. The name cards are removed. The phones ring elsewhere. The mail is diverted to other places. IMG_3122IMG_3120IMG_3121IMG_3138

Is it as if this great creative thing never happened? Absolutely not!

One day, it will be the next right time, with the next adequate resources, and with the next trusted team. Never having to start at ground zero again…because of this team…and this time…and the work brilliantly accomplished together.

Moving Forward (2)

Somebody will always be the last person out, but each takes their memories with them…their experience…the wisdom gained…the relationships. Those are not left behind or placed in boxes. Those intangibles are the most real gains of our work lives.IMG_3128

In the long-running TV comedy series, The Office, Dwight Schrute watered the plant. No one noticed until he left the job, and the plant began to die. In the finale of the show’s last season, his office mates replanted it outside.IMG_3117 What a great metaphor in thinking about the varying gifts each of us brings to our jobs. At times, in our workday world, we don’t realize all that our colleagues bring to the team or company…until they are gone (re-assigned or in a job/situation elsewhere). It’s a good thing to remember and celebrate…and then…there comes a time when moving forward is the order of the day.

[Sidebar: To that precious one who did keep the plants alive for this team, all the others are still living and relatively healthy. Sorry about this one. Thanks for all the beauty you brought to this office.]

While going through this process of chronic transition, a friend has recommended a great book by William Bridges: Transitions: Making Sense of Life’s Changes. Bridges talks the reader through the three different phases of transition and gives practical strategies for dealing with these sometimes confusing and painful times.

“We resist transition not because we can’t accept the change, but because we can’t accept letting go of that piece of ourselves that we have to give up when and because the situation has changed.”   – William Bridges

I have a little desk toy that when you press it, a nasal electronic voice sounds “Moving Forward!” It is exactly what we needed to do, and we’re doing it.Moving Forward

You can only look back for so long. At some point you have to move forward. Moving forward is a good thing… Besides getting on with our life and work, it gives impetus to let go of whatever would hold us back whether good or bad. We learn from both and take both with us moving forward…hopefully in such a way that we celebrate what was good and we take heart in and wisdom from whatever the hard experience we leave behind. We move on.

In this last day of packing up and moving out, two little team-building signs from a by-gone era surfaced in the bottom of a drawer. The irony wasn’t lost. IMG_3137For you who were on this team and any who find themselves in a similar situation, I’m cheering for you. You, indeed, are great! Of course, no team today can ever really claim to be creators of a ground zero innovation or body of work. For sure, we all stand on the shoulders of giants. 

I wrote a series of articles on Jon Acuff’s book Do Over – Rescue Monday, reinvent Your Work, and Never Get Stuck. [Two pieces are referenced below.] Acuff gives great counsel to anyone struggling in the process of moving forward. I’d like to close with a couple of his quotes on moving forward.

“Master the invisible skills – Go to work; add value; own your attitude.“ – Jon Acuff

“Is living with the chaos of a decision easy? Not really… I try to create [chaos] sometimes as a way to hide from something else I’m afraid of. When real chaos comes…don’t fight it. If anything, lean into it. ‘Easy’ and ‘adventure’ very rarely travel together.” – Jon Acuff

What has helped/is helping you to deal with a current (or past)  disappointing work situation? Please share your story in comments below.

Jon Acuff on Character at Work – 9 Quotes & a Challenge – Part 4 of the Do Over Series

Jon Acuff on the Role of Hustle in Taking Hold of Career Opportunities – Notes & Quotes – Part 5 of Do Over Series

Do Over – Rescue Monday, Reinvent Your Work, and Never Get Stuck by Jon Acuff

Transition: Making Sense of Life’s Changes by William Bridges

The Challenge of the Prolonged Neutral Zone Era – (Insight from William Bridges, Managing Transitions) – Really good synopsis on this troublesome prolonged transition

Blog - Look Back, Look forward - Nourish the dream

Through It All – It is Well With My Soul – with Kristene DiMarco & Bethel Music

Christ on the Storm On the Sea of Galilee Rembrandt van Rijn, 1632

[From the Archives – for some friends going through a hard place, with courage and faith – because they know they are not alone.]

On that day, when evening came, He *said to them, “Let us go over to the other side.” Leaving the crowd, they took Him along with them in the boat, just as He was; and other boats were with Him. And there arose a fierce gale of wind, and the waves were breaking over the boat so much that the boat was already filling up. Jesus Himself was in the stern, asleep on the cushion; and they woke Him and said to Him, “Teacher, do You not care that we are perishing?” And He got up and rebuked the wind and said to the sea, “Hush, be still.” And the wind died down and it became perfectly calm. And He said to them, “Why are you afraid? Do you still have no faith?” They became very much afraid and said to one another, “Who then is this, that even the wind and the sea obey Him?” – Mark 4:35-41

What in your life right now has made you doubt a good outcome or happy ending? Is it a tough marriage, a job that no longer satisfies, wayward children, a scary health situation? We are all faced with storms in life that can knock us off our feet and even shake our foundation of faith.

My husband reminds me from time to time that our faith is only as good as the object of our faith. If we put our trust in our jobs, our health, our family or friend connections, we will be disappointed, just as we disappoint sometimes. If, however, we keep our eyes on God, He will see us through any and every storm that breaks over our lives.

The Apostle Peter gave us a keen example of keeping our eyes on God when he, by faith, stepped out of his boat, into a miracle. Seeing Jesus walking through an impossible situation (atop the sea), he joined Him…such a great lesson for us:

Peter said to Him, “Lord, if it is You, command me to come to You on the water.” And He said, “Come!” And Peter got out of the boat, and walked on the water and came toward Jesus. But seeing the wind, he became frightened, and beginning to sink, he cried out, “Lord, save me!” Immediately Jesus stretched out His hand and took hold of him, and said to him, “You of little faith, why did you doubt?” When they got into the boat, the wind stopped. And those who were in the boat worshiped Him, saying, “You are certainly God’s Son!” – Matthew 14:28-33

Peter doubted, but he was not punished for that. He was rescued out of his doubt…as he clung to the One who took hold of him.

Morocco sunset by Ingrid Pullar

“My prayer for this song and what I’ve seen it do already is just to comfort people in really, really deep and hard times – the disappointments and the disillusionments, you know and just get to shake off self-pity for the rest of our lives. He really encountered me when I needed it the most. I needed rescue, salvation and I needed faithfulness and He came through for me, so now my faith is faith and it’s not just hope. We can hope that God is real all our lives, but why not know that He’s real?” – Kristene DiMarco

Lean hard on God and on those who love Him and love you.

Blog - It Is Well with My soulPhoto Credit: JenniferRothschild.com

Worship with me:

Grander earth has quaked before
Moved by the sound of His voice
Seas that are shaken and stirred
Can be calmed and broken for my regard

Through it all, through it all
My eyes are on You
Through it all, through it all
It is well

Through it all, through it all
My eyes are on You
It is well with me

Far be it from me to not believe
Even when my eyes can’t see

And this mountain that’s in front of me
Will be thrown into the midst of the sea

Through it all, through it all
My eyes are on You
Through it all, through it all
It is well

So let go my soul and trust in Him
The waves and wind still know His name [repeat last line during 3rd run]
[x3]

It is well with my soul
It is well with my soul
It is well with my soul
It is well with my soul
[repeat 3x]

It is well it is well with my soul [x3]
ahhhhhhh (softly)

Through it all, through it all
My eyes are on You Lord
Through it all, through it all
It is well with me.
[x2] *

 *Lyrics to It Is Well by Bethel

YouTube Video – It Is Well – Bethel – Lyric Video

Lyrics and Chords to It Is Well by Bethel

Story Behind the Song It Is Well by Bethel

YouTube Video – It is Well by Kristene Dimarco & Bethel Music – You Make Me Brave

Jennifer Rothschild

*Original Lyrics for It is Well with My Soul by Horatio Spafford, 1873

YouTube Video – It is Well with My Soul – Chris Rice

YouTube Video – It is Well with My Soul – Jeremy Riddle

Photo Credits – Christ on the Storm On the Sea of Galilee by
Rembrandt van Rijn, 1632; Moroccan Sunset by Ingrid Pullar

Monday Morning Moment – Last Monday of 2015 – Begin Again

Blog - Mondays with Garfield - Jim DavisPhoto Credit: Garfieldh8sMondays

Here we are on the last Monday of 2015. The last Monday of the year. For some of us, there’s a collective deep sigh! We made it through this year of tough Mondays. Celebrating…quietly.

Over coffee this morning, we talked about the huge build-up to Christmas, and how today, in comparison, is almost a let-down. I don’t feel that way at all. On the Monday after Christmas, I feel satisfied and hopeful. Christmas was wonderful…even with the heart hurt of not having all our children with us and my dad states away in assisted living. Hard things are always strewn across even the best of holidays.

We rejoice in what was good and hope for what can be in the year ahead.

That’s how I also feel about this last Monday of the year. We didn’t deal with a terrifying diagnosis but we have friends who did. We didn’t have to grieve the loss of a family member but we grieve still the great loss of dear friends this year. We went through extraordinary change (in work and community) but thankfully kept those relationships. We did not suffer joblessness and do not take for granted the great blessing of gratifying work.

Work this year was oddly harder than any year I can remember. Some situations in life we expect to be hard – like the adjustments we made living cross-culturally, and like the year my mom died. This year was an unexpected hard.

In a season of chronic financial leanness and a year of organizational change, including planned and necessary downsizing, we still have a job. Months of “just keep doing what you’ve been doing” may now be winding down to make way for new direction and engagement. We breathe deeply the air of new possibilities in the days ahead.

Although there is nothing innately powerful in a last Monday of the year or the coming first Monday of 2016, the idea of a fresh start energizes us with hope and anticipation. This ending and beginning do stir our hearts and minds to begin again…

In 1970, a film was released entitled Scrooge. It was a musical adaptation of Charles Dickens’ A Christmas Carol. The old curmudgeon Scrooge was very well-played by a 30-something Albert Finney. As I look to this Monday and the next, his song “Begin Again” came to mind. If you have never seen it, watch the YouTube clip:

In thinking of finishing out this year at work, and looking to 2016, I hope you also can celebrate whatever victories and mercies you experienced this year. In looking to 2016, I pray you have anticipation of what comes. If you’ve had a hard year, too, then you are even more equipped to take hold of whatever comes.

Scrooge, in his song above, thanked “the world” (1:42) that he was able to begin again. Odd line really. I thank God for another opportunity to begin again – this day and all the days given to us ahead.

“Do not call to mind the former things, Or ponder things of the past. Behold, I will do something new, Now it will spring forth; Will you not be aware of it? I will even make a roadway in the wilderness, rivers in the desert.” – Isaiah 43:18-19

“O taste and see that the LORD is good; How blessed is the man who takes refuge in Him!” – Psalm 34:8

Scrooge (1970) with Albert Finney – available on Amazon.com

YouTube Video – Scrooge with Albert Finney (1970)

Monday Morning Quarterback – What a Sunday of Football!

5 Friday Faves – Housing the Homeless, Christmas Cookies, Sunrises in Winter, Healing from Trauma, and a Christmas Cactus

Blog - Friday FavesThis Friday came in so fast. I wish the time would slow down some…so much to savor and celebrate. Even those painful realities of life need time to process and make good decisions about…time… We grab hold of the minutes and squeeze the good out of them before they scatter. This is one of the reasons I write…I write to remember… all the good…and the hard… to take nothing for granted.

1. Housing the Homeless – The journey to housing for our homeless neighbors is complicated. Some we see at intersections in our cities, with their cardboard signs, have made a life, of sorts, on the streets. I have no idea how they survive winter. Others are freshly homeless, living in hotels, until they can’t anymore. Homelessness doesn’t come with its own guide of how to regain normalcy…the homeless need a compass. Thankfully, there are agencies who help these neighbors of ours, and help us learn how to help better. In our city, two agencies I want to highlight are Caritas and Hilliard House (or Housing Families First). Find out how you can get involved. “Homelessness isn’t a lifestyle, it’s an emergency.” – Caritas

L.A.'s Skid Row is home to more than 8,000 homeless people. With the help of domestic hunger funds given through the North American Mission Board, Set Free Church was able to provide a hot meal on Thanksgiving last year. Photo by Greg Schneider

Blog - Homeless - bpnews.netPhoto Credit: BPNews.net

2. Christmas Cookies – Once a year, plates of cookies come out that speak love like none other. Home-made, cut-out decorated Christmas cookies amaze me. I don’t bake them but am grateful for the hands that do. So much work in making the buttery cookie dough, cutting them out, baking and then decorating them. A frosted Christmas cookie and a cup of coffee in front of a fire…bliss.Blog - Christmas Cookies - from Josh Griffin's FB page - by Patricia Good EckardPhoto Credit: Facebook.com – Cookies by Patricia Good Eckard

3. Sunrises in Winter – I don’t know what it is about sunrises in winter, but they catch me by surprise every morning. Rolling out of bed in the still cool darkness, pulling on socks, sliding into slippers, and making my way to bathroom, and then kitchen. Somewhere in the middle of that first cup of coffee, my eyes are drawn to the window…and then glory! The light of the morning sky… Maybe it’s because the trees are bare and we are able to catch the hues of light earlier, but I love winter sunrises best. They take the chill off and fill me with anticipation of the day. Joy…Blog - Winter Sunrise

4. Healing from Trauma – Recently I have been learning more about Post-traumatic Stress Disorder (PTSD) and wrote about a valuable resource here.  Then, a friend told me about training she received last month in Amman, Jordan. It relates to caring for non-western peoples who have experienced severe trauma. The Trauma Healing Institute provides training in the US and internationally. “The Trauma Healing Institute at American Bible Society is equipping people, churches, and NGOs around the world to care for the more than one in seven people worldwide who suffer severe wounds of the heart and spirit in the aftermath of conflict, disaster or abuse.” I hope to sign up for this training in 2016. Watch the film Hope Rising to learn more.

5. Christmas Cactus – My mom-in-law is a master gardener. Her sunroom is its own botanical garden. She is always encouraging us to take some of her plants and we have two blooming Christmas cacti right now, because of her. My husband is our gardener (fortunately) or we would not have house plants. I love how these cacti, (or cactuses), “know” to bloom around the holidays (Thanksgiving or Christmas). From the plant family Schlumbergera, the Christmas cactus can be nurtured to bloom right on time. I am pretty sure Dave doesn’t follow a particular plan, but our plants are very forgiving…and are blooming just as they were meant to… Merry Christmas.Blog - Christmas Cactus (2)

The Other Side of Organizational Downsizing – What Survivors and Their Managers Can Do Going Forward

Blog - Downsizing strategies - slideshare.netPhoto Credit: Slideshare.net

Recently, a young friend of mine told me about an abrupt change in his company. He went in one morning to the usual – team meeting, work routine, cubicle life. Then in the early afternoon, without any prior notice or indication, the head of the company walked around the building with envelopes. By the end of the day, in this small tech support company, one-third of the employees had packed up and left the building.

Surprise lay-offs are the hardest to bear, but any kind of downsizing, no matter how necessary, is stressful and disorienting. When crisis precipitating a downsizing occurs, organizational leaders are wise to put together a transition team right away.

For those who were laid-off or who took the separation package in a carefully orchestrated downsizing, there is colossal adjustment. Hopefully, they will get the support they need to get that next job or to thrive in retirement.

For those who remain with the company, their adjustment can be great as well. Do an internet search for “surviving downsizing” and you will find hundreds of articles, and even several books on the subject.

Employees who survive the downsizing (whether because of their age, capabilities, or department) will still go through a period of post-traumatic stress. On that Monday, for instance, after their colleagues leave, they must re-orient to a new normal.

Blog - Downsizing threat or opportunity - slideshare.netPhoto Credit: Slideshare.net

Michael Sanders, author of 7 Critical Mistakes Employees Make in a Downsizing, wrote an empowering Linkedin article on how to take charge of one’s own survivors’ syndrome and move forward. First Sanders defines the elements of “sickness”; elements which include guilt, mistrust, sadness, anxiety, and disagreeability. Then he moves right to ten “power moves” that employees can make for a healthier, more substantive work situation. I list these, but don’t miss, in the article, what he says further on each.

  1. Practice instant alignment re-centering.
  2. Play by the new rules.
  3. Speed up.
  4. Practice intensive task management.
  5. Fall in love with your work, again.
  6. Take on new assignments.
  7. Expand your business affiliations.
  8. Continue your education.
  9. Become your own hero.
  10. Keep in touch with laid-off [or “downsized”] work friends.

Some of Sanders’ action items may seem more than you can handle as you adjust yourself to a work life very different than the previous one. His bottom line is  to refuse to be a victim. Whether your organization is proactive in retaining and retraining you, you can champion your own professional needs and career. It will benefit you and either your current employer or your next one.

Stress specialist Morton C. Orman, M.D. also wrote a prescriptive piece entitled 18 Ways to Survive Your Company’s Reorganization, Takeover, Downsizing, or Other Major Change. Below are 8 of the points I believe are most helpful (again refer to his article for the rest of his wisdom).

  1. Be prepared for [more] change.
  2. Watch out for unrealistic expectations.
  3. Get creative.
  4. Expand your value to the company.
  5. Celebrate your accomplishments.
  6. Seek appropriate compensation or “risk share” arrangements.
  7. Improve lines of communication.
  8. Become more efficient.

Again, these may seem obvious, on one hand, and annoyingly intrusive as well. You’re grieving the beloved colleague who was laid-off or that great boss who retired. In the process of that grief which may be with you for some time, you still have that job to do…with probably more responsibility added. Sadness and anxiety tend to affect our performance negatively. That’s why it’s imperative to set in place processes you may not have needed before but need now to recover and embrace what’s ahead.

Hopefully you have leaders and managers who are already astutely moving the company forward…with you in mind, as well as the  product/services. If not, you can’t risk waiting. Do your reading, evaluate your course of action, build your new work community, and demonstrate to yourself and those around you…you are a survivor! In the best sense of the word.

The Downsizing Jungle: 10 Power Moves by Mike Sanders

The Effects of Downsizing on Survivors: a Meta-analysis – Dissertation of Dr. Gladys West; Virginia Polytechnic Institute and State University, 2000 – an excellent presentation of the issues of organizational commitment, job satisfaction, turnover intention, role conflict, job involvement, supervisor support, procedural and distributive fairness. [scholarly piece but worth wading through.]

Slideshare – Downsizing Best Practices – Survivors are Key – Don’t Neglect Them – Carol Beatty

Survivor Employees: What You Need to Know – description of 6 common profiles of employees dealing with “layoff survivor syndrome”

After Layoffs, Help Survivors Be More Effective – excellent article on what’s at stake for survivors of layoff and how, from a management standpoint, to turn things around.

18 Ways To Survive Your Company’s Reorganization, Takeover, Downsizing, or Other Major Change

Blog - Downsizing - slideshare.netPhoto Credit: Slideshare.net

Traveling Buddies – A Few Quotes, Some Old Pictures, and a Whole Lot of Sentimental

Blog - Traveling Buddy - Sammo - Feeling Sentimental

Sammo, a little plush monkey, has traveled the world. He has been retired, of late, on the made bed of this couple who have quite surprisingly settled in a Richmond suburb. At least for now. Let me tell you his story and a bit of ours.

When I was much younger and still single, the call to other lands was strong in my heart. I studied nursing for the very reason of taking a useful skillset overseas. New Guinea was my decided destination. Due to some unforeseen bumps in the road, instead of New Guinea, I ended up in New Haven…Connecticut.

Preparing for that move meant saying goodbye to friends, for the first of many times in years to come. My friend, Paulette, who I would miss terribly, gave me Sammo. Mom and Dad helped me move my stuff from Atlanta to New Haven. I drove my car and Dad drove the rental truck. Mom was his copilot. Every time we were stuck in traffic, with more than a second to make eye contact, I’d look back and wave. Mom grabbed Sammo off the dashboard and waved one of his long arms back at me. It’s a memory that ever comforts me and has given Sammo traveling buddy status ever since.

Teaching at Yale University and joining in with a church plant there(Trinity Baptist Church), I discovered a very different and diverse culture. That move would be a stepping stone to adapting to cross-cultural living. Meeting Dave, the first week there, was also the sweetest part of that move, away from New Guinea…but not from the world.

2007 - Feb -- Dave & Boys
We would eventually move overseas, taking three other traveling buddies with us, who would all leave home, in turn, from a foreign airport. I will be forever grateful we had these experiences overseas together.
Blog - Traveling Buddies - Kiddos
Over these years, we have had wonderful traveling buddies – those from whom we learned volumes about living and loving across cultures. Others who graciously allowed us to come along to help as we could. Still others, in recent years, who don’t travel so much as they might like but are a strong support to those who do. This morning, many of these dear friends are on my mind.
I unfortunately don’t have words for how I feel about those we’ve walked alongside over the last twenty years, but others more wise and clever will fill in my lacking.
Two are better than one, because they have a good reward for their toil. For if they fall, one will lift up his fellow. But woe to him who is alone when he falls and has not another to lift him up! Again, if two lie together, they keep warm, but how can one keep warm alone? And though a man might prevail against one who is alone, two will withstand him—a threefold cord is not quickly broken.  – Ecclesiastes 4:9-12
Do not go where the path may lead, go instead where there is no path and leave a trail. – Ralph Waldo Emerson
 The traveler sees what he sees, the tourist sees what he has come to see. – G. K. Chesterton
Blog - Traveling Buddies - CairoCairo, Egypt – Nile River
Blog - Traveling Buddies - Tim CahillPhoto Credit: Quotesgram.com
Blog - Traveling BuddiesPhoto Credit: Quotesgram.com
Blog - Traveling Buddies - Scotland
“All that is gold does not glitter,
Not all those who wander are lost;
The old that is strong does not wither,
Deep roots are not reached by the frost.From the ashes a fire shall be woken,
A light from the shadows shall spring;
Renewed shall be blade that was broken,
The crownless again shall be king.” – J. R. R. Tolkien
Blog - Traveling Buddies - Friends ForeverPhoto Credit: Quotesgram.com
In those early days overseas, when Dave traveled internationally for work, I would tuck Sammo secretly in his bag. I wanted him to remember that he always had traveling buddies – with him and at home. Today…thinking about other traveling buddies through the years, I am grateful. Our Sammo isn’t forgotten. These traveling buddies with skin on will never be. Fare well and God speed, Dear Ones…to all the coming adventures.
Blog - Traveling Buddies - Gerry V retirement
Therefore, since we are surrounded by so great a cloud of witnesses, let us also lay aside every weight, and sin which clings so closely, and let us run with endurance the race that is set before us,  looking to Jesus, the founder and perfecter of our faith. – Hebrews 12:1-2

Monday Morning Moment – Honoring Retirees – Workplace Culture & 5 Languages of Appreciation

Blog - Retirement - Gratitude at Work - Thank YouPhoto Credit: Harvard Business Review

It’s Monday morning. Who’s retiring from your team this week? Who retired last week? Who do you see around you at work today? Do they know they matter to you? To your organization? How has their value been reflected back to them? What can you do today to show your appreciation, especially to that one who is retiring? Sorry for all the questions. They’re bouncing in my head. Let’s talk about it.

[This might be a little awkward if you’re the one retiring, especially with reluctance…or if you’re not retiring but question your own relevance or value at work lately. You may not be able to fix much of what your experience has been, but you can set your own “finishing well”…whether it’s official in a few days, or in several years.]

From the sidelines, I am watching a very strange phenomenon this week. On Friday, hundreds of employees in one local company will retire. It relates to a measured downsizing necessary to keep the company operational financially. The downsizing is a much kinder and more valuing option than layoffs. Still, there are huge ramifications for those leaving as well as for those who remain, in the months/years ahead…without them.

How does an organization go about honoring hundreds of retirees? Well…apart from the numbers, it’s in the same way you would honor one. Bill Peel offers a really helpful array of articles on appreciation in his Make Mondays Meaningful, quoting from C.S. Lewis and the Harvard Business Review. This is a good place to start.

As I was thinking of the challenge for a company’s leadership and the human resources department to honor so many retirees, a little book came to mind. It’s The 5 Love Languages by Gary Chapman. Then I discovered he and Paul White wrote a follow-up book entitled The 5 Languages of Appreciation in the Workplace.

Blog - 5 Love Languages of Appreciation in the Workplace

Photo Credit: Amazon.com

Chapman and White describe five languages of appreciation (see in next paragraph). How we receive meaningful appreciation varies from person-to-person. Therefore we must attempt to personalize our expressions of gratitude to be effective. In a situation where a large number of folks are retiring, or in plan to build a workplace culture of appreciation, a comprehensive “shot-gun” approach may be warranted. If your aim is authentic honoring of your personnel, the extra work and creativity will be well-applied.

Maria Elena Duron, in her US News piece on workplace appreciation describes Chapman’s & White’s 5 Languages:

  1. Words of affirmation. Reassuring words (“thank you for your input,” or “great job on the presentation”) that serve to motivate and show gratitude to team members.
  2. Quality time. Going out of your way to spend a little more time with team members, discussing the topics that are relevant and important to them.
  3. Acts of service. Your words of gratitude could land on the deaf ears of team members who would rather receive help finishing a project or assignment. Going out of your way to lend a hand means more to such people than mere praise.
  4. Tangible gifts. Lots of people appreciate tangible gifts. The important thing here is to make sure the tangible gift is something the person values in their life outside of work, like a jersey of their favorite college football team or a coffee mug with their favorite cartoon character on it.
  5. Appropriate physical touch. Some members respond well to appropriate physical touch, like high-fives, handshakes, fist bumps and pats on the back. You’ll see this in sports, but it also translates well to the work environment.

Delbert Terry (speaking on The 5 Languages of Appreciation in the Workplace) gives this charge to both supervisors and colleagues:

“In order to appreciate, you MUST initiate.”

  1. For appreciation to be effective, it must be individualized and delivered personally.
  2. Appreciation needs to be viewed as valuable to the recipient.
  3. Employees are more likely to “burn out” when they do not feel appreciated or emotionally supported by their supervisors.
  4. When leaders actively pursue communicating appreciation to their team members, the whole culture improves.

Dr. Terry acknowledges: “There are challenges that get in the way of effectively expressing gratitude to our colleagues. Some are internal issues attitudes, thoughts, and beliefs. Other challenges are external and relate to corporate structures and procedures. These challenges need to be faced realistically, but they can be overcome.”

Challenge #1: Busyness

 Challenge #2: Communicating appreciation is not important for you organization

 Challenge #3: Feeling overwhelmed with existing responsibilities

 Challenge #4: Logistical issues that interfere with the process of sharing appreciation for others. Varying schedules, working on different projects…often make it difficult to express appreciation to certain coworkers.

 Challenge #5: Personal discomfort with appreciation *

*The 5 Languages of Appreciation in the Workplace – presented by Delbert Terry (pdf)

In honoring retirees and setting a workplace culture of appreciation, it is never too early and [hopefully] never too late.

As I think of the mammoth task of trying to honor hundreds of retirees in one fell swoop, I am both overwhelmed by and grateful for those who undertake such a task. How do you orchestrate such a celebration of so much human history and accomplishment? You do your best with gracious words, team parties, a speech from a charismatic leader, a slideshow of faces we love, and maybe shrimp and petits fours. I wouldn’t miss it, for sure.

The one thing I hope happens and it’s the hardest thing to make happen is that we capture the story of these lives. History, experience, a personal witness are so valuable and should be preserved somehow. Storycorps is an organization that gives us opportunities to record stories of people’s lives who have made a difference in ours. What a great way to honor those who have gone before us, so that we and future generations can continue learning from them.

Finally, we know something of the importance of authentic appreciation because of the character of God Himself. “Well done, good and faithful servant” are words any of us as Christ-followers hope to hear one day…from God, who knows us best. We reflect that deeply personal “divine compliment” when we truly honor one another.Blog - RetirementPhoto Credit: carp.ca

The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People by Gary Chapman & Paul White

Applying Appreciation Language in the Workplace – Maria Elena Duron, U.S. News & World Report

Why Appreciation Matters So Much by Tony Schwartz, Harvard Business Review

How to Give a Meaningful “Thank You” – the Power Thank You by Mark Goulston, Harvard Business Review

StoryCorps.org – “We Believe Every Story Counts”

Appreciation at Work

The 5 Love Languages: The Secret to Love that Lasts by Gary Chapman

Charles, Dave, KevinThese friends are not retiring…transitions and send-offs are also opportunities to say (and show) “You matter.” #SaveOurHistory

5 Friday Faves – New Duo, In Defense of Christmas Cheer, Christmas PlayList, Introverts & Extroverts, and the Tacky Light Tour

Blog - Friday Faves

  1. New Duo – The Tide Rose, Richmond, Virginia.  Whitney Cavin and Keilan Creech have just debuted with a new EP, The Tide Rose. They have been lighting up TV, radio, and the music events calendar in Richmond recently.  You can see/hear them play here on video from their appearance on Virginia This Morning. I don’t really know how to describe their sound – nautical folk is the phrase used. You will have to listen yourself. We have known Keilan for many years. He recorded a solo EP awhile back (Dying for a Change) with our son, Nathan Mills on guitar. Now, his collaboration with Whitney Cavin is very new and lovely. Their voices weave together so soulfully. Hard to describe really – hauntingly beautiful. Take a listen. Maybe you’ll get to say, “I knew them when.” That’s where we are happy to be. Blog - Friday Faves - The Tide RosePhoto Credit: Facebook.com/thetiderose

2) In Defense of Christmas Cheer – I love Trevin Wax. He is a young theologian, a prolific writer, and regular guy. His blog is only one of two I read every day (the other belonging to Angela).  Trevin’s In Defense of Christmas Cheer was an uncharacteristic “Bah, Humbug!” of another writer theologian (Scott McKnight)’s redress of current Christmas culture. McKnight ‘s blog is also a worthy read.Blog - Five Faves - Trevin Wax - Christmas Cheer - thegospelcoalition.orgPhoto Credit: thegospelcoalition.org

Here are quotes from both (do read them in full – they bring beautiful balance to the whole Christian conversation about Christmas):

“Telling the world about Jesus as Messiah and family under threat is is not Starbucks’ job; it is the church’s mission to to be announcing this at Christmas. But it is not the church’s mission to tell the world a Dickens Christmas story. It is the church’s mission to tell the real story about Christmas, about a God who entered into the world in a socially shamed family in order to lift the socially shamed to the highest name ever. I can’t imagine Starbucks telling that story well.” – Scott McKnight

“Joy and singing and big family dinners and giving and receiving and caring for the poor” may not be what the original Christmas was all about, but it’s certainly part of Christianity as an atmosphere, is it not? And no one succeeded at creating “atmosphere” better than Dickens.

Should we not marvel that even in our increasingly secular age people still sing carols packed with biblical truth every year? ‘Joy to the world,’ indeed. Should we not marvel that in a world of broken homes that big family dinners still take place? That reunions still happen, and that people put aside their differences to share a meal? Should we not marvel that, in a dog-eat-dog world of competition run by the evolutionary motto of ‘survival of the fittest,’ our culture devotes time to running ‘to and fro giving and receiving and caring for the poor?’ 

Christianity is not generosity, but generosity is part of Christianity. Who knows? Perhaps when caught up in the moment of cultural gratitude, the secular heart may long for Someone to thank.

The Dickens vision of Christmas does not take away from the truth, but complements it. ‘Tis the season for joy and feasting!” – Trevin Wax

3) Christmas Playlist – We start listening to Christmas music in October, but the playlist doesn’t really happen until now. In my car, I have the following albums: 1) Amy Grant’s A Christmas Album (Tennessee Christmas has been a favorite song since our years in Tennessee – still miss it); 2) Tommy Emmanuel’s All I Want for Christmas (we are a guitar family – Nathan Mills); 3) Mannheim Steamroller’s A Fresh Aire Christmas 1988; 4) Straight No Chaser’s Holiday Spirits (we also love a cappella); 5) Twila Paris’ It’s the Thought; 6) Kenny G’s Miracles – The Holiday Album; 7) Casting Crowns’ Peace on Earth; 8) Positively Christmas 2012; 9) Steven Curtis Chapman’s The Music of Christmas; and 10) Sarah MacLachlan’s Wintersong.

Blog - Friday Faves - Christmas Songlist

Photo Credit: xgiosiax.blogspot.com

I need to add Charlie Brown Christmas to my car play for Christmas.  Two singles I love and hear a plenty on the radio through December (and via YouTube videos) are Mariah Carey’s All I Want for Christmas is You and The Drifters’ White Christmas.

4) Introverts and Extroverts – Jennifer Kahnweiler is a champion for introverts. Author of The Genius of Opposites and The Introverted Leader she is a help to all of us. As an extrovert married to an introvert, and working with many as well, I appreciate her writing so much. We can make such a difference at work and home if we understand each other and make an environment where we can all be effective and comfortable together. Here’s a short piece from her with a very amusing video. Love my introverts!Blog - Friday Faves - Jennifer Kahnweiler - Introvert Extrovert leaderPhoto Credit: RedCapeRevolution.com

Bonus: John Platt’s An Introvert’s Guide to Leadership (fast read!)

5) Tacky Light Tour – Every town and city in the US, from Thanksgiving weekend through the New Year have light displays that brighten our winter nights. None can possibly compare with Richmond, Virginia’s Tacky Light Tour. It’s an annual tradition for us. We plan out an itinerary (impossible to take in all the displays in a sane evening) and often squeeze into several vehicles to caravan around the city. “Ooh’s and aah’s”, “selfies”, and “usies” abound as we document the fun of these evenings. Incredible work and creativity go into these displays and we as spectators are wildly grateful. It’s always a temptation to rent a limousine (but…not yet. I still prefer the low luxury version of the Tacky Light Tour. You will not be disappointed. What’s your favorite local equivalent?Blog - Friday Faves - Tacky Light Christmas TourBlog - Stella, Junko, Christie - Tacky Light Christmas TourBlog - Friday Faves - Stella & Junko - Tacky Light Christmas TourBlog - Friday Faves - Tacky Light Christmas Tour

Happy (Black) Friday, Everybody! Be safe out there.

Monday Morning Moment – Relational Wisdom – the Way It Could Be – at Work & Home

Blog - Monday Morning email

Monday morning emails can be treacherous… This morning when I woke,  my husband told me he’d just heard from a valued colleague that he had secured another job. Dave was expecting this because of previous communications they’ve had with each other. Through an organizational re-structuring, there are many whose jobs are changing. This email was good news because this person will be a tremendous addition to any team – good news and sad news. We will miss this man on our team but we celebrate a great job match.

Then another email came in. It was from the person who will be his new supervisor. It was full of respect and regard – a courtesy email that is not necessarily company culture these days but an email that shows understanding and empathy. When change comes, even good change, there is still that adjustment, that grieving of the good that was. Those two emails speak volume about emotional intelligence or relational wisdom…and that’s something we always need in the workplace…and at home.

The holidays have a particular call for wisdom to soften difficult expectations, disarm family conflicts, and personalize interactions to fit the needs of those nearest to us.

Blog - Monday Morning Moment - MarriagePhoto Credit: rw360.org

One very simple way we can tune into holiday celebrations is to deal with our own stuff. Keeping our minds on the goodness of the holidays helps. It’s easy to find daily Advent readings for the month of December…depending on your favorite author or blogger, they’ve probably written some.

Related to both our work and home relationships, Ken Sande, founder of Relational Wisdom 360, has given us a great gift, and we don’t have to wait another day for it. He has written 33 Ways to Enjoy Highly Relational Holidays. A fast-read blog a day on relational wisdom, starting on November 23 to take you right through to December 25.

I attended Dr. Sande’s Peacemaker course years ago during a challenging work season, and what I learned then continues to be a tremendous help to me today. If your work or family situation is somewhat intimidating, don’t despair. There are those in our lives (Ken Sande is one) who will come alongside and help/mentor us, if we’re willing to take care of our own hearts and minds.Monday Morning Moment - Post traumatic growthPhoto Credit: coldspringcenter.org

As Thanksgiving approaches and Christmas not far behind, I hope you can look forward to happily memorable times together with family. As far as work goes, just like with the emails above, we can do our part to make our workplace a kind and honoring experience – our part (not someone else’s) in making it the way it could be…the way it should be…Blog - Monday Morning Good Work BraceletPhoto Credit: GoodWorksBracelet.com

What helps you thrive in stressful situations at work? What has made a difference in bringing peace and joy to your holiday celebrations? Please comment and share with those searching for that wisdom.

Surviving Christmas – Advent Devotions for the Hard and Holy Holidays – Anne Marie Miller – free ebook

Advent Devotional Readings Online by Lifeway

Good News of Great Joy by John Piper

Unwrapping the Greatest Gift: a Family Celebration of Christmas by Ann Voskamp 

Monday Morning Moment – Marking Lives Well-Lived, Work Well Done

2015 Nov - Blog - Lilias Trotter - Well Done 004Photo Credit: Lilias Trotter, Parables of the Cross

There are no ordinary days, nor are there ordinary lives. This morning, Monday, November 2, is a day I want to mark as an opportunity to celebrate extraordinary lives. Yet, how is that even possible? People who live for grand causes and for God Himself don’t look for celebrations or accolades. What do we do then when we want to stand in ovation and clap them back out onto the stage for an encore?

Celebrating retiring colleagues is best done by those who know them well – who have watched them through the most difficult times, seen them push through seemingly insurmountable circumstances, resonated with their joy in the simplest triumphs.

How do we mark lives well-lived and work well-done? I don’t have that answer yet…except to express personal gratitude and to live and work in the shadow of these who went before…to steward well their example.

For today, I will enter into that process of puzzling over how properly to celebrate the lives and work of those “finishers” who have done well to fix their eyes on the goal…right through. It doesn’t feel enough, but for today, I join a great cloud of witnesses, so grateful to see how it is to finish well.

“Therefore, since we have so great a cloud of witnesses surrounding us, let us also lay aside every encumbrance and the sin which so easily entangles us, and let us run with endurance the race that is set before us, fixing our eyes on Jesus, the author and perfecter of faith, who for the joy set before Him endured the cross, despising the shame, and has sat down at the right hand of the throne of God.” – Hebrews 12:1-2

As I sort this all out, I would be grateful for any stories you have of celebrating work well done and lives well lived. Following  are some quotes of those who finished strong or who, living still, are living well.

“There are no ordinary people. You have never talked to a mere mortal. Nations, cultures, arts, civilizations – these are mortal, and their life is to ours as the life of a gnat. But it is immortals whom we joke with, work with, marry, snub and exploit – immortal horrors or everlasting splendors. This does not mean that we are to be perpetually solemn. We must play. But our merriment must be of that kind (and it is, in fact, the merriest kind) which exists between people who have, from the outset, taken each other seriously – no flippancy, no superiority, no presumption.” – C. S. Lewis

“The reward for work well done is the opportunity to do more.” – Jonas Salk*

“When we are at the worst times of our lives, when we are battling with something, or struggles, whatever it may be, when we are at our highest point as well, when things are going really well, we want somebody to comfort us and be there for us and to say, ‘Well done.’ That’s Jesus!” – Russell Wilson*

“Well done is better than well said.” – Benjamin Franklin*
“The pinnacle of the fulfillment I can ever experience for my spirit and soul is to hear from the Lord, when I see Him face to face, ‘Well done my good and faithful servant.'” – Nick Vujicic* Blog - Well Done - Nick Vujicic
The Apostle Paul, in an encounter with Jesus, was completely transformed from a life of murderous, religious zeal to a life of complete surrender to God (something altogether different). He speaks of living life, and finishing well – likened to fighting a good fight or running a race to the finish.
“But I do not account my life of any value nor as precious to myself, if only I may finish my course and the ministry that I received from the Lord Jesus, to testify to the gospel of the grace of God.” – Acts 20:24
“For I am already being poured out as a drink offering, and the time of my departure has come. I have fought the good fight, I have finished the course, I have kept the faith; in the future there is laid up for me the crown of righteousness, which the Lord, the righteous Judge, will award to me on that day; and not only to me, but also to all who have loved His appearing.” – 2 Timothy 4:6-8
2015 Nov - Blog - Lilias Trotter - Well Done 002Photo Credit: Lilias Trotter, Parables of the Cross
For us all…there is still a race to be run.
“My legacy doesn’t matter. It isn’t important that I be remembered. It’s important that when I stand before the Lord, He says, ‘Well done, good and faithful servant’. I want to finish strong.” – James Dobson*
“It is finished.” – Jesus, from the cross (John 19:30)
Blog - Well Done - Parables of the Cross - Lilias Trotter