Tag Archives: Diminishers

Monday Morning Moment – Real Friendship – on Friends Who Wound, Fierce Friends, Friends who Turn Around, and Friends Who Stay

When you think of a real friend, who comes most immediately to mind? That old friend you’ve known your whole life? That new friend who came close quickly during a life crisis? That like friend who shares many of the same growing pains you’re having in life right now? Real friends. What an incredible gift they are! As we look for a few minutes at friendships, a bit of self-examination might prove profitable.

On the way to the airport last week, returning home, I grabbed a quick supper with one of my dearest long-time friends. As we caught up on the latest turns in our lives, she shared something I didn’t expect. Well…to be honest, it is a subject that occasionally comes up. I, at some point or the other, drop the ball on communication. It is a failing of mine through the years. Quick to repent, but the turning and trying to do better don’t last. Sigh… And it’s not because that friend (or any other) is not worthy of constancy. She certainly is.

These relational struggles and misfires make the gift of real friendship even more precious. We are not always great friends to one another…but being great at friendship…being real…is worth the effort. You, Dear One, who actually reads my blog, are worth the effort.

Photo Credit: Amazing Things, Facebook

I’ve written about friendship several times. Below are some of the pieces I’ve shared previously…and a new bit. Maybe you’d benefit from a review…I sure have.

Friends Who Wound – OK, this isn’t for everyone. When my friend shared what she did above, it felt yucky. Wounding. However it was a wound that potentially brings healing. I don’t want something inside my own heart to grow, without my awareness, into something that hurts others. Greg Morse recently wrote a piece for Desiring God on finding a friend to wound you.

We see on social media, and say ourselves sometimes, that it’s right to just get rid of people who have a negative impact on us, to walk away from punishers or diminishers, and hang with people who only affirm us.

The article above talks about friends who love us enough to say the hard thing…and stay. I appreciate people who love me in this way and take the risk to point out the huge potholes in my path or who reach into my life and help hoist me out of a ditch of my own poor choices. Here’s a quote from Morse’s article (he’s speaking to Christ-followers):

“The world cares nothing for our eternal good. Ungodly friends cheer us on toward destruction. They bequeath the kiss of flattery — the Dementor’s kiss. They coddle our egos, telling us what we want to hear, not what we need to hear. Even the most genuine and moral among them sets sail away from God. Thus we need a crew of Christian companions — a body — to keep us from shipwreck. Finishing the race is not an individual endeavor, and eternity is at stake.

Praise God then for the faithful wounds of true friends who protect us from ultimate injury. They tell us plainly, “You’re flirting with destruction!” …Friends who ask us hard questions, who crush the whispering lizard on our shoulder, who are for our eternal soul above our momentary feelings — these are true friends.”   – Greg Morse

There is a delicate balance here…and relationship matters. We’ve too often been put off balance by words unfitly spoken. What is your experience of friends who wound in a good way? For me, the best experiences I’ve had with this have turned into crossroads in life…isolated incidents where a friend helped me step back from a habit, a person, a life choice that could have destroyed me…and step toward a better way. Very thankful for the courage and love of such friends. – Deb Mills, from the archive

blog-best-friends-woundsPhoto Credit: Dgreetings

Fierce Friends – How grateful I am for friends who don’t give up on me. You have friends like these, too – those who love us enough to tell us the truth without ripping our hearts out. Friends who will keep loving us no matter the distance or ideologies that could separate us but don’t. These are fierce friends…friends who “stick closer than a brother” (Proverbs 18:24).

I’m reminded of an occasion when a room full of women gathered to discuss a hard thing going on in our current city. These women deeply love each other but have some very different stances on issues that mattered to all of us. The tension was palpable but the love more so. Our culture today seems peopled with friends when convenient, fair weather friends, and friends with benefits. Friends who politic together, work together, play sports together, or drink together. Take away the activity, and the friendship fades. What a wonder are these fierce friends who stay with us through the worst…those we know have our backs and we have theirs.Photo Credit: Quotesta

Real Spiritual friendship is eagerly helping one another know, serve, love, and resemble God in deeper and deeper ways.”
Timothy Keller

When connections are real, they simply never die…If you’ve deeply resonated with another person or place, the connection remains despite any distance, time, situation, lack of presence, or circumstance… Real connections live on forever.” Victoria Erickson

True friends aren’t the ones who make your problems disappear. They are the ones who won’t disappear when you’re facing problems.” —Author Unknown

“If you fishin’ for a friend you just gon’ catch and release, then I ain’t got no desire to be your friend…but if you is lookin’ for a real friend, then I’ll be one. Forever.”Ron Hall, Same Kind of Different as Me

Who are some of your fierce friends? Please share in Comments if you want to give a salute to some of them. – Deb Mills from the Archive

Real Friends – Beyond Cliques and Closed Communities – Because friendships seem fragile and temporary, when we find ourselves in a group with staying power, we hold on tight. Now some of my dearest friends are actually family…I guess that would constitute somewhat of a closed community. They aren’t going anywhere…not to say it couldn’t happen, but so far, so good.[The husband, the daughter]

As my friend lamented above about my own “leaving the room”, I was deeply convicted by Curt Thompson’s work in confessional communities. He talks often and at-length about the healing nature of groups who listen hard, speak truth, and commit to care over time – choosing over and over NOT to leave the room. These are therapy groups, but I think they are the substance of what may develop into cliques outside of mental health situations. A good thing that can turn too inward. Now, none of us would say we’re in a clique, but do we sometimes find ourselves so committed to a few that those friends just beyond our tight circles begin to miss us?…and we didn’t know it was happening…in fact, didn’t mean for it to happen.

“Is it possible to have the benefits of close relationships without becoming a clique with our close friends? It is. And the process is very simple (although like many simple things, it isn’t easy). There is one basic movement that can transform a closed clique into an open and welcoming community:

Turn around.

That’s it. Instead of facing in, focusing only on the good things inside the group, we can face out, focusing on sharing whatever good we have with others. We can unlock the circle, and let it grow.

I’ve seen this in action in our church—a community of people who are facing out together. I was freely welcomed into that circle by those who were there before me, and I’ve experienced the joy of joining them in welcoming others. I’ve seen how a welcoming circle of friends is deepened, not diluted, by including others…friendships do not grow the deepest when we face in and focus only on the deepness of our friendships—they deepen most when we face out, together, in a shared mission of giving for the good of others beyond us. –  Seth Lewis, How to Turn a Clique Inside Out

Photo Credit: Emily P. Freeman, Quote Fancy

Friends Who Stay – Finally, I offer this book on friendship:

Photo Credit: Sarah, Sally, and Joy Clarkson – Girls’ Club – Cultivating Lasting Friendship in a Lonely World

In the book above, Sally’s daughter Sarah writes a chapter entitled Saturday Mornings: The Girls’ Club Prototype. In this chapter, she describes “five progressive actions…central to the powerful cultivation of friendship”. They are:

  • Invite – Reach out and bring in a new someone to an adventure and your life.
  • Plan – Work out the logistics of an event, a meetup, an outing. Make it a welcome ritual or routine.
  • Provide – Show love, Sarah says, by preparing the table, so to speak. Whether it is the physical space itself (your home, for instance) or your own “mind and heart” to wholly receive the new friend.
  • Stay – This is huge! Whether distance or circumstance separate you, be a continual presence in the life of a friend. Be there. Show up. This takes effort and intentionality, and it’s not easy. It requires both forgiveness and faithfulness…no matter what.
  • Pray – When we remember that every single person we meet is an image-bearer of God, we are reminded of the value there. Even those “mean girls” in our lives didn’t get mean in a vacuum. “Hurt people hurt people”. They have God’s imprint like every other imperfect person… When we recognize our own frailty and that of others, we are drawn to pray. For our own hearts to love like Jesus. For eyes to see how God sees people…and to reach out in love…as only He has made us to do so.

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Forgive the length of this piece…hopefully you were able to skim over parts and dig into others. I want to be a real friend to those God has placed in my life. Not a thin-veneer, “say all the things” but not truly by there for that person, shallow kind of friend. In closing, I had wanted to share a bunch of images of friends through the years…but decided not to. We have been wildly blessed with great people in our lives… people who have been real friends to us and others over a lifetime. You know who you are. Thankful for all the real friends in my life…striving to be one.

[P.S. We can be real friends and not always behave so. Life circumstances, personality, strengths/weaknesses, losses, pressures, as well as joyful distractions can all affect our leaning into and staying deep into a friendship. When we come up short, we can face it and hopefully restore, and be restored in, real friendship. Grace upon grace.]

Photo Credit: Incourage.me

What Makes For a Lifelong Friendship? – A Snapshot of Such a One – Deb Mills

15 Signs that Prove Your Friendship Is the Real Deal

I Believe in Guilt-Free Friendship – Lisa-Jo Baker

Befriend – Create Belonging in an Age of Judgment, Isolation, and Fear – Scott Sauls

Monday Morning Moment – the Endearing, Enduring Multipliers in the Workplace

Photo Credit: Amazon.com

[Adapted from the Archives]

For several years, we had the great privilege of living and working in Cairo, Egypt. My husband directed a Middle Eastern Studies program. I helped him oversee the comings and goings of bright, energetic 20-somethings. When the work, heat, or press of city life became too much, we would escape to the Sinai and the Red Sea. Usually the resort town of Ras Sudr was our quick and quiet get-away, where we could take a weekend just to clear our heads with blue skies and salty sea air.

This time, we went for a week to Dahab, on the far side of the Sinai. r_seaman@hotmail.comPhoto Credit: Egypttailormade.net

Dave was finishing his time in this director role and would take a short sabbatical in the US. We would then return to Egypt, this time for a regional consulting job, guiding the expansion of these study centers.

We were tired, and a consulting job was a dream, with the prospect of just giving a hand to other directors – not nearly the intensity of being responsible for so many young people.

Driving the long road to Dahab, through the calming desert of the Sinai, kids in the backseat, Dave got a phone call.

Whoever it was on the other end, (Dave hadn’t called him by name), the conversation, from my side, was warm and affectionate at first, and then serious. As they talked, visible goose bumps rose on Dave’s arms. Goose bumps on a hot deserty day in Egypt?! I knew no one had died from his side of the conversation, but something huge was clearly being introduced by the caller.

When the call ended, I got the details. Dave spoke quietly so the kids wouldn’t be distracted by a call that could change the course (and geography) of our lives. The person on the other end of the conversation was his dearest mentor – a man for whom he had the deepest respect, even love. On the phone call, he had asked Dave to consider not taking the job of consultant but to take a job with him where he would have even more leadership responsibility. Supervising many more than a couple of dozen 20-somethings in one city. This job would require him to provide leadership to about 100 people spread over 6 different countries AND we would have to move from our beloved Cairo.

Thus, the goose bumps.

Dave did walk away from the “easier” job of consultant to take on the much larger, scarier job his mentor asked of him. We did eventually break the news to our children that we would be moving away from Cairo to a whole new country of possibilities and friendships. It was a stretching move for us (more so than our original move to Cairo), and it was a job and situation we would never have aspired to…were it not for this mentor…this multiplier of leaders.

Liz Wiseman has written the most incredible book on leadership – Multipliers – How the Best Leaders Make Everyone Smarter . Her book describes this mentor of my husband as if she knew him personally. Wiseman is the president of The Wiseman Group, a leadership research and development firm, headquartered in Silicon Valley, California.

Blog - Liz Wiseman

Photo Credit: LiveIntentionally.org

I first heard her speak at the Global Leadership Summit. Her presentation centered on a more recent book Rookie Smarts. This engaging young woman clearly has had multipliers in her own life and has obviously learned from some diminishers as well.

On the inside cover of Wiseman’s book Multipliers, she defines the terms “Diminishers” and “Multipliers”:

“The first type [diminishers] drain intelligence, energy, and capability from the ones around them and always need to be the smartest ones in the room. These are idea killers, the energy sappers, the diminishers of talent and commitment. On the other side of the spectrum [the multipliers] are leaders who use their intelligence to amplify the smarts and capabilities of the people around them…These are the leaders who inspire employees to stretch themselves to deliver results that surpass expectations.” – Liz Wiseman

Have you ever been in a job where you felt your wisdom, understanding, experience were being drained right out of you? As if you were getting stupider and stupider? That can happen…or at least the sense of it happening is so strong it might as well be real. Some of this we must own ourselves, and some of it is owned by our leaders.

[Sidebar – It’s not like diminishers are evil people. Possibly, their focus is so tuned to the endgame that people and processes get lost in the pursuit. I believe if ever they have an “aha!” moment, maybe through the multipliers in their own lives, they could change their habits and disciplines…especially those who become accidental diminishers – in video at minute 28:35.]

This mentor of Dave’s was/is a Multiplier. For much of Dave’s professional life, this man has “popped in” and pressed my husband to reach farther than he might have in his career.

I want to be this sort of leader myself – this one who inspires confidence in others, who sees the possibilities, who risks by giving over control to another, who stirs thinking and enlarges the lives of those in his/her circle of influence…a circle that’s widely inclusive.

Being a leader is a humbling, stretching experience and, for the sake of those under our watch in the workplace, we want to offer the best leadership possible. We can all fall into habits over time that diminish others. Forging disciplines that keep us from doing so is wisdom. Note them from Liz Wiseman’s book:

Photo Credit: Wikimedia Commons

Wiseman also talks about leaders as change agents – do we reserve the right to make the final decision every time or do we wrestle through decisions with those most affected by them? The latter can definitely be more messy but is also more effective and honoring.

“Multipliers invoke each person’s unique intelligence and create an atmosphere of genius—innovation, productive effort, and collective intelligence…He’ll outstretch all your capabilities to make it happen. He is highly demanding, but you feel great. You know you are signing up for something that will challenge you on a daily basis for many years to come. You will challenge yourself and all your capabilities…Exhilarating, exhausting, challenging, gratifying. He’s a big source of energy. He is a source of power and a tail-wind for what we do.”  – Liz Wiseman

Thank you, Liz Wiseman. You are a wise woman (I’m sure you get this all the time…couldn’t resist). Thanks also to that unnamed mentor and multiplier in my husband’s life…and to all those multipliers in my life’s journey.

Read Wiseman’s book. [If you watch this video, you will want to buy the book…if I haven’t already sold you.] I’d love to hear your stories of multipliers in your life…and any diminishers that you learned from but (hopefully) were not diminished in the season you were together…maybe you became a multiplier in that person’s life. Journey strong, Friends.

Multipliers – How the Best Leaders Make Everyone Smarter by Liz Wiseman with Greg McKeown

Photo Credit: Leadership Natives

Leadership Natives – About Multipliers

YouTube Video – Leaders as Multipliers with Liz Wiseman

Multipliers Quotes from GoodReads

Monday Morning Moment – How an Accidental Diminisher Becomes a Multiplier – Deb Mills

2013 Global Leadership Summit Session 3a: Liz Wiseman

Brian Dodd – 4 Leadership Lessons From Mt. Rainier and the Inc. 500 Fastest Growing Business List – another example of a Multiplier

Monday Morning Moment – Great Bosses and Those Not So Much – What Makes an Exemplary Leader?

Photo Credit: Identity Magazine, Shereen Gaber

We burn entirely too much energy and each other’s time commiserating over bad bosses. We are all best served by remembering the great ones and what it is about them that makes us better for knowing them. When we take the time to puzzle out what makes for a great boss, we have the path marked for becoming that sort of boss…or leader…ourselves.

Last week, I discovered a piece on great bosses by seminary dean and leadership writer Chuck Lawless. In a bit, you will read his 10 characteristics he puts forward as common in his personal experience of top ten leaders.

10 Common Characteristics of the Top Ten Leaders I’ve Ever Worked With – Chuck Lawless

First though, after i took some time myself, thinking back on what was it about the great bosses I had that distinguished them above all others.

Here are my 10 Characteristics of Great Bosses, in no particular order:

  1. They were trustworthy. We knew they had our back…always.
  2. They had consummate integrity. They were consistent in attitude and action no matter the audience. Even under intense pressure, whatever it cost them, they stood their ground for what mattered.
  3. They showed faith in me and each of us on the team. Not just to get the job done but to do it as only I/we could.
  4. They (those male leaders) didn’t treat us women differently. In fact, if they ever did seem to treat us differently, the great ones modeled a valuing of what the women brought to the conversation. Great leaders never diminished us, either overtly or covertly.
  5. They showed genuine care, even fondness, for us. They didn’t just spend their best time and energy on work meetings outside our team. They actually carved time out with us as a team for seemingly the sheer joy of it.
  6. They gave us a voice in the decision-making…especially as it related to our particular work and how we thought it should be done.
  7. They knew us well enough to call us on our own character stuff. It was never just about the work, the project, the product or service. It was about our own growth.
  8.  They kept a sense of humor and regularly brought perspective. This wasn’t just about lightening the mood; this was about returning our thinking to the bigger picture, the greater good.
  9. They provided opportunities for each of us to keep growing and developing professionally.
  10. They pushed us in meaningful ways toward a shared vision…to keep our focus and stay on track.

That’s my 10 in looking back to the many great bosses…invaluable leaders…I’ve had in my career.

Dr. Lawless’ 10 Common Characteristics are these (go to his article for helpful commentary on each).

  1. They know Christ. – (his article was to a Christian audience. Still, many consider Jesus of Nazareth the greatest leader who ever lived.*)
  2. They continually dream about what’s next. 
  3. They trust the team they’ve enlisted. 
  4. They take care of their team. 
  5. They read present-tense reality well. 
  6. They get a lot done while still taking time off.
  7. There is no pretense in them. 
  8. They know the organization is bigger than they are. 
  9. They laugh a lot. 
  10. They adore their family and make time for them. Chuck Lawless

12 Characteristics of Effective Team Members – Chuck Lawless

*The Greatest Leader of All – Geoff Loftus

Whatever experience we have had with great bosses or those not so much, we can learn from them. I was glad to have Dr. Lawless’ prod to look back on the leadership in my own life. It was remarkable how both great bosses and bad ones hang in our memories. One day I might write about the bad ones – and I have stories… Today, I just want to think about them with compassion, figuring they didn’t get to that place without being negatively influenced somewhere along the way.

As for those great bosses…the ones who lead brilliantly, with genuine care and provision for those who work under them…here’s to you. May we learn from you, follow hard after you, and not be shy to show our own appreciation and consideration for you as well.

Photo Credit: Twitter, David Chou

In closing, I would love to hear about some of your great bosses… those leaders in your lives that stand out in your memory (or present experience). Please comment below. Feel free to tell stories or give tributes. We can celebrate together!

Are You a Great Boss? – John Lynn, Healthcare IT Today

Four Types of Bosses You Need to Avoid – Shereen Gaber

Photo Credit: Workboard

Monday Morning Moment – How an Accidental Diminisher Becomes a Multiplier

Liz Wiseman has written on this brilliantly in her leadership book – Multipliers – How the Best Leaders Make Everyone Smarter . Wiseman is the president of The Wiseman Group, a leadership research and development firm, headquartered in Silicon Valley, California.

Blog - Liz Wiseman

Photo Credit: LiveIntentionally.org

I first heard her speak at the Global Leadership Summit this year. This engaging young woman clearly has had multipliers in her own life and has obviously learned from some diminishers as well.

On the inside cover of Wiseman’s book Multipliers, she defines two terms: “Diminishers” and “Multipliers”:

“The first type drain intelligence, energy, and capability from the ones around them and always need to be the smartest ones in the room. These are idea killers, the energy sappers, the diminishers of talent and commitment. On the other side of the spectrum are leaders who use their intelligence to amplify the smarts and capabilities of the people around them…These are the leaders who inspire employees to stretch themselves to deliver results that surpass expectations.” – Liz Wiseman

Photo Credit: Slideshare

[Sidebar – Diminishers are not necessarily evil people. Their focus could be so tuned to the endgame that people and processes get lost in the pursuit. It’s possible some are accidental diminishers. Hopefully they will have an “aha!” moment, maybe through the multipliers in their own lives. They, too, could change their habits and disciplines.]Photo Credit: Multipliers Books

A diminisher (accidental or not) holds tightly to control, is exclusive (tribal) in her relationships, gives rationale that seems well-thought-out but demeans the hearer, wants the stage, breaks down trust, and lacks care or respect for those in her charge. I shudder at the possibility that I could become such a person…but it is possible for any of us to stray into the relational style of a diminisher.

A hard-wired diminisher may not be able to change – wouldn’t see her thinking or methods as a problem, in fact, sees them as part of how she ended up in charge. However, an accidental diminisher could recover…if he saw what was happening…through over-work, too much responsibility, or having personally experienced the ill of diminishing and taking on its qualities without being aware.

I want to always be a multiplier – one who genuinely cares for people, who inspires confidence in others, who sees the possibilities, who risks by giving over control to another, who stirs thinking and enlarges the lives of those in his/her circle of influence…a circle that’s widely inclusive.

Being a leader is a humbling, stretching experience and, for the sake of those under your watch in your workplace or organization, we want to offer the best leadership we can, right? However, we can all fall prey to habits over time that diminish others.

Forging disciplines that keep us from diminishing is wisdom. Liz Wiseman and Greg McKeown offer three points from which to start:

  1. Shift from giving answers to asking questions. The best leaders don’t provide all the answers, they ask the right questions.
  2. Dispense your ideas in small doses. If you are an idea guy who is prone to tossing out more ideas than anyone can catch, you have “the gift of gab.” Try articulating your ideas in increments. Introduce fewer ideas and leave white space. First, it creates room for others to contribute, and second, your words will be heard more frequently and will be more influential.
  3. Expect complete work. People learn best when they are fully accountable and face the consequences of their work. Ask people to go beyond pointing out problems. Ask them to find a solution. By wrestling with it themselves, they’ll grow their capability and be able to operate more independently.

Wiseman also talks about effective leaders (or multipliers) as operating in the role of change agentsdo we reserve the right to make the final decision every time or do we wrestle through decisions with those most affected by them? The latter can definitely be more messy but is also more effective and honoring.

“Multipliers invoke each person’s unique intelligence and create an atmosphere of genius—innovation, productive effort, and collective intelligence…He’ll outstretch all your capabilities to make it happen. He is highly demanding, but you feel great. You know you are signing up for something that will challenge you on a daily basis for many years to come. You will challenge yourself and all your capabilities…Exhilarating, exhausting, challenging, gratifying. He’s a big source of energy. He is a source of power and a tail-wind for what we do.”  – Liz Wiseman

Thank you, Liz Wiseman. You are a wise woman (I’m sure you get this all the time…couldn’t resist). Thank you, to all those multipliers in my life’s journey.

Read Wiseman’s book. I’d love to hear your stories of multipliers in your life…and any diminishers that you learned from but (hopefully) were not diminished in the season you were together…maybe you became a multiplier in that person’s life. Journey strong, Friends.*

Multipliers – How the Best Leaders Make Everyone Smarter by Liz Wiseman with Greg McKeown

*Excerpts from my previous blog: Liz Wiseman’s Leadership Book on Multipliers and the Story of a Multiplier in Our Lives – Deb Mills Writer

Are You an Accidental Diminisher? – Liz Wiseman & Greg McKeown

Leadership Mindset – Are You a Multiplier or a Diminisher? – Tony Flatau

Can a Diminisher Become a Multiplier?

The Shadow Side of Leadership – Jesse Lyn Stoner – [Read comments]

Slideshare – The Multipliers – Why Some Leaders Create Genius Everywhere – Greg McKeown

YouTube Video – Leaders as Multipliers with Liz Wiseman

YouTube Video – Liz Wiseman – The Multiplier Effect 0

Multipliers Quotes from GoodReads

2013 Global Leadership Summit Session 3a: Liz Wiseman

Brian Dodd – 4 Leadership Lessons From Mt. Rainier and the Inc. 500 Fastest Growing Business List – another example of a Multiplier

Monday Morning Moment – Are You Engaged at Work? It Matters that YOU Show Up

Blog - Engagement - idonethis blogPhoto Credit: IDoneThis.com

In the pre-dawn light of this Monday morning, my husband and I sat briefly together. Over our first cup of coffee, we were talking about employee engagement, of all things. I had just read the most excellent blog (by Corinne Rogero) on being engaged, and it inspired a rare early morning conversation. Be encouraged.

This beautiful young woman, Corinne, tantalizes the reader with a blog seemingly about engagement to be married:

“I want to be engaged, but it’s probably not what you think. I’m as single as a slice of American cheese right now, which is perfect for me and I prefer it that way. But when I say I want to be engaged, I don’t mean I’m looking for a fiancé. I mean I want to be engaged in the sense that I’m mindful of the people and surroundings and culture and the spiritual warfare around me. I want to establish meaningful connections with the person on the other side of my coffee mug or in the booth across from me at dinner or in the passenger seat of my car. I want to lean in and connect with the stories being told. I want to actively console the sorrows being shared. I don’t want to go through conversations absentmindedly anymore.” – Corinne Rogero, I Should Be Engaged

This state of mindfulness and staying in the present are crucial to being engaged…no matter the environment or work circumstance.

Employee engagement is a property of the relationship between an organization and its employees. An “engaged employee” is one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization’s reputation and interests.

When we become discouraged or demoralized with work, our tendency is to lose our bearings, almost become disoriented. We move to being defensive (reactionary), rather than offensive (proactive or forward-thinking). We lose focus and the best problem-solvers, highest producers among us can seem to lose their way…shifting focus to lesser goals and more easily achievable ends.

What I loved most about Rogero’s blog on being engaged was the personal intentionality of it. Her chief desires were clear and she was resolved to clear the way for them…in her day-to-day present.

I loved that and am inspired, empowered, and energized by that. I want to communicate and model that in my own workspace.

Tom Muha wrote a great piece entitled Achieving Happiness: Leadership Styles: Multipliers vs. Diminishers. I didn’t see how it related to achieving happiness but it did give an excellent summation of Liz Wiseman’s book Multipliers: How the Best leaders Make Everybody Smarter. Read her book for sure; Muha’s article will whet your appetite to read it.

I refer you to the concept of “multipliers vs. diminishers” because employee engagement is incredibly impacted by what kind of supervisor we have. Some supervisors maximize their team’s work experience (multipliers) while others maximize their own perceived importance to the organization rather than empowering their employees (diminishers).

We may not easily see how we can alter our situation with our boss (other than losing ourselves trying to please him/her, disengaging, or quitting altogether), but I see possibilities. It is possible, we can make a difference with our boss…if we don’t give up. It is also possible to make a difference for peers to help each other stay engaged or to re-engage. I loved Corinne Rogero’s quote below:

You will not find the warrior, the poet, the philosopher or the Christian by staring into his eyes as if he were your mistress: better to fight beside him, read with him, argue with him, pray with him.C. S. Lewis

It is hard sometimes…harder than we could imagine it would be sometimes…but whatever it takes to stay in the battle is better than disengaging ourselves from it.

Disengagement is very isolating. The disengaged just get quieter and focused elsewhere. Or, at its worst, disengagement gathers together a company of the miserable. No judging here…I just grieve the loss of what can be – not just product or service, but the continuing growth, joy, satisfaction of real, valued people at work.

Whatever our work situation or challenge, staying engaged is worth every effort, moment by moment. Hopefully your organization understands and is building in processes for ongoing employee engagement. Speak into that, if given opportunity. Speak into it anyway.

BLog - Employee engagement - management study guide

Photo Credit: ManagementStudyGuide.com

Hear one last word from Corinne Rogero on being engaged in life in the present:

“I want to be locked and loaded with an arsenal of grace and truth and boldness to bring the good news of hope into the lives that intersect mine. I want to be fully aware of God’s presence in every moment and not as much like Jacob who woke from his sleep and said, “Surely the Lord is in this place and I didn’t know it!”Corinne Rogero

No matter our situation at work – a team at odds with itself, a difficult culture, a boss who I don’t understand – no matter our situation, we can determine to be engaged. There is an undeniable emotional component to engagement, but it is larger than emotion. We can do the personal work of being “locked and loaded” – alone or with a few others who share our same vision and stewardship (belief/ethics). Our work lives are too precious to waste in disengagement… It may take some time for our circumstances to change, but our hearts, resolve, and focus can be sharpened in the fire of whatever difficulty faces us at work…if we don’t give up*.

What challenge are you facing at work that steals away your joy, drive, or confidence? What has helped you stay engaged? What are you doing to turn perceived walls, barriers or bottlenecks into doorways? Let us learn from you in comments below, please.

I Should Be Engaged – Corinne Rogero

Multipliers: How the Best Leaders Make Everybody Smarter by Liz Wiseman and Greg Mckeown

Gallup – Five Ways to Improve Employee Engagement

Best Practice Advice on Employee Engagement and Organization Development

*Galatians 6:9

Liz Wiseman’s Leadership Book on Multipliers and the Story of a Multiplier in Our Lives

Blog - Multipliers Book

Photo Credit: Amazon.com

For several years, we had the great privilege of living and working in Cairo, Egypt. My husband directed a Middle Eastern Studies program. I helped him oversee the comings and goings of bright, energetic 20-somethings. When the work, heat, or press of city life became too much, we would escape to the Sinai and the Red Sea. Usually the resort town of Ras Sudr was our quick get-away, where we could take a weekend just to clear our heads with blue skies and salty sea air.

This time, we went for a week to Dahab, on the far side of the Sinai. r_seaman@hotmail.com

Photo Credit: Egypttailormade.net

We were finishing our time in this director role and would take a short sabbatical in the US. We would then return to Egypt, this time for a regional consulting job, guiding the expansion of these study centers.

We were tired, and a consulting job was a dream, with the prospect of just giving a hand to other directors – not nearly the intenseness of being responsible for so many young people.

Driving through the desert of the Sinai, with the kids in the backseat, we got a phone call.

Whoever it was on the other end, (Dave hadn’t called him by name), the conversation, from my side, was warm and affectionate at first, and then serious. As they talked, visible goose bumps rose on Dave’s arms. Goose bumps on a hot deserty day in Egypt?! I knew no one had died from his side of the conversation, but something huge was clearly being introduced by the caller.

When the call ended, I got the details. Dave spoke quietly so the kids wouldn’t be distracted by a call that could change the course (and geography) of our lives. The person on the other end of the conversation was his dearest mentor – a man for whom he had the deepest respect, even love. On the phone call, he had asked Dave to consider not taking the job of consultant but to take a job with him where he would have even more leadership responsibility. Supervising many more than a couple of dozen 20-somethings in one city. This job would require him to provide leadership to about 100 people spread over 6 different countries AND we would have to move from our beloved Cairo.

Thus, the goose bumps.

Dave did walk away from the “easier” job of consultant to take on the much larger, scarier job his mentor asked of him. We did eventually break the news to our children that we would be moving away from Cairo to a whole new country of possibilities and friendships. It was a stretching move for us (more so than our original move to Cairo), and it was a job and situation we would never have aspired to…were it not for this mentor…this multiplier of leaders.

Liz Wiseman has written the most incredible book on leadership – Multipliers – How the Best Leaders Make Everyone Smarter . Her book describes this mentor of my husband as if she knew him personally. Wiseman is the president of The Wiseman Group, a leadership research and development firm, headquartered in Silicon Valley, California.

Blog - Liz Wiseman

Photo Credit: LiveIntentionally.org

I first heard her speak at the Global Leadership Summit this year. Her presentation centered on her more recent book Rookie Smarts. This engaging young woman clearly has had multipliers in her own life and has obviously learned from some diminishers as well.

On the inside cover of Wiseman’s book Multipliers, she defines the terms “Diminishers” and “Multipliers”:

“The first type drain intelligence, energy, and capability from the ones around them and always need to be the smartest ones in the room. These are idea killers, the energy sappers, the diminishers of talent and commitment. On the other side of the spectrum are leaders who use their intelligence to amplify the smarts and capabilities of the people around them…These are the leaders who inspire employees to stretch themselves to deliver results that surpass expectations.” – Liz Wiseman

Have you ever been in a job where you felt your wisdom, understanding, experience were being drained right out of you? As if you were getting stupider and stupider? That can happen…or at least the sense of it happening is so strong it might as well be real. Some of this we must own ourselves, and some of it is owned by our leaders.

[Sidebar – It’s not like Diminishers are evil people. Possibly, their focus is so tuned to the endgame that people and processes get lost in the pursuit. I believe whenever they have an “aha!” moment, maybe through the multipliers in their own lives, they could change their habits and disciplines.]

This mentor of Dave’s was/is a Multiplier. For much of Dave’s professional life, this man has “popped in” and pressed my husband to reach farther than he might have in his career.

I want to be this sort of leader myself – this one who inspires confidence in others, who sees the possibilities, who risks by giving over control to another, who stirs thinking and enlarges the lives of those in his/her circle of influence…a circle that’s widely inclusive.

Being a leader is a humbling, stretching experience and, for the sake of those under your watch in the workplace, you want to offer the best leadership you can. We can all fall into habits over time that diminish others. Forging disciplines that keep us from doing so is wisdom. Note them from Liz Wiseman’s book:

Blog - Liz Wiseman's Multipliers

Wiseman also talks about leaders as change agents – do we reserve the right to make the final decision every time or do we wrestle through decisions with those most affected by them? The latter can definitely be more messy but is also more effective and honoring.Blog - Multipliers by Liz Wiseman -2 (2)

“Multipliers invoke each person’s unique intelligence and create an atmosphere of genius—innovation, productive effort, and collective intelligence…He’ll outstretch all your capabilities to make it happen. He is highly demanding, but you feel great. You know you are signing up for something that will challenge you on a daily basis for many years to come. You will challenge yourself and all your capabilities…Exhilarating, exhausting, challenging, gratifying. He’s a big source of energy. He is a source of power and a tail-wind for what we do.”  – Liz Wiseman

Thank you, Liz Wiseman. You are a wise woman (I’m sure you get this all the time…couldn’t resist). Thank you, to that unnamed mentor multiplier in my husband’s life…and to all those multipliers in my life’s journey.

Read Wiseman’s book. I’d love to hear your stories of multipliers in your life…and any diminishers that you learned from but (hopefully) were not diminished in the season you were together…maybe you became a multiplier in that person’s life. Journey strong, Friends.

Multipliers – How the Best Leaders Make Everyone Smarter by Liz Wiseman with Greg McKeown

YouTube Video – Leaders as Multipliers with Liz Wiseman

YouTube Video – Liz Wiseman – The Multiplier Effect 0

Multipliers Quotes from GoodReads

2013 Global Leadership Summit Session 3a: Liz Wiseman

Brian Dodd – 4 Leadership Lessons From Mt. rainier and the Inc. 500 Fastest Growing Business List – another example of a Multiplier