Tag Archives: trust

Monday Morning Moment – My Take on “Braving the Wilderness” with Brené Brown

Some books you happen upon by chance. Author and researcher Brené Brown‘s Braving the Wilderness: the Quest for True Belonging and the Courage to Stand Alone was just such a book. I pulled it off a used book shelf at my favorite thrift shop recently and have read it twice over the last couple of weeks. Having heard her speak many years ago, and, since then, quoting her often on this blog, she has been a definite influence in my thinking. Then our culture took us all on a mad roller coaster ride, and her voice became one I stopped attending.

Until this book, published in 2017, and just now read.

Brené Brown has much studied wisdom on who we are in relationship to others. I’d like to share some of my takeaways from this little treasure of a book. [Sidebar: Not in lockstep with all her conclusions, but some are so rich and needful, I want to offer them to those of you who might not read them yourselves.]

1) Belonging is the innate human desire to be part of something larger than us. Brown talks about the crucial work of valuing who you are and what you bring to any community, family, or workplace.

“Even in the context of suffering—poverty, violence, human rights violations—not belonging in our families is still one of the most dangerous hurts. That’s because it has the power to break our heart, our spirit, and our sense of self-worth. It broke all three for me. And when those things break, there are only three outcomes, something I’ve borne witness to in my life and in my work: 1. You live in constant pain and seek relief by numbing it and/or inflicting it on others; 2. You deny your pain, and your denial ensures that you pass it on to those around you and down to your children; or 3. You find the courage to own the pain and develop a level of empathy and compassion for yourself and others that allows you to spot hurt in the world in a unique way. I certainly tried the first two. Only through sheer grace did I make my way to the third.”Brené Brown, Braving the Wilderness: the Quest for True Belonging and the Courage to Stand Alone, p. 14

2) There are at least four elements of true belonging.

a. People are hard to hate close up. Move in.

b. Speak truth to bullsh*t. Be civil.

c. Hold hands. With strangers.

d. Strong back. Soft front. Wild heart.

These are chapter headings in Brown’s book Braving the Wilderness. Each could stand alone as inspiring to us in embracing how we are meant to live life. To truly belong. In community that is honoring to those around us, ourselves, and our Creator.

In a capsule, each element (or practice) speaks to the choices we make in leaning in to those both like us and not at all like us. In fact, we can see how we are doing in “braving the wilderness” – dealing with the strange and isolating sides of life – as we examine our daily habits. Am I willing to be in proximity with those different from me, those who think, speak, or act in opposition to me? With those who clearly communicate that I don’t belong. We collude with such opinions if we pull ourselves away, believing we don’t belong. We silence ourselves. We don’t show up. [I’m choosing not to hate as a daily practice and not to be counted out. Full stop.]

We can be civil. If we find ourselves in conversations filled with belittling, loathing, sarcasm, one-up-manship, then it is a sign we have bought into someone’s bullsh*t. Maybe even our own unchecked attitudes or opinions. Do we need boundaries sometimes? Sure…but if we can practice civility (even love) toward someone acting in ways that exclude or diminish us, maybe we can find a place of belonging to meet. To live with that person instead of forever without them.

The courage to take hold of strangers’ hands can open a whole new world of belonging and meaning to us. Concerts, sporting events, volunteering to aid people in need. People who link arms over something larger than themselves. Our children need us to belong and bring them along. I’m not sure if it was 9/11 or COVID or what has moved us to gather in small, tight circles. We miss out on a larger life in this way. A life full of purpose.

Brown uses the acronym “braving” in how to maneuver through whatever wilderness we find ourselves. You can see it in the image below.

Photo Credit: Brene Brown, Lanre Dahunsi

3) Strong Back. Soft Front. Wild Heart. I want to return to this element.

Brown closed her book “Braving the Wilderness” with challenge and encouragement. We can have strong backs as opposed to rigid backs. A strong back is one that is capable of carrying burdens, ours and others, without becoming rigid with unmet expectations or misunderstanding. We strengthen our backs with showing up and growing capacity for caring. The soft front comes not from looking for the negative of rejection, exclusion, or insecurity. It comes from honoring what we each bring and what we each need. A soft front encourages, empowers, and elevates. We refuse to diminish our own place at the table, nor do we push others away, because they are not like us. Something to think about. And that wild heart Brown talks about? It’s that heart we can have when we don’t believe lies or attitudes that make us feel small or overlooked or outside the circle.

“The mark of a wild heart is living out the paradox of love in our lives. It’s the ability to be tough and tender, excited and scared, brave and afraid—all in the same moment. It’s showing up in our vulnerability and our courage, being both fierce and kind.”Brené Brown, Braving the Wilderness: the Quest for True Belonging and the Courage to Stand Alone, p. 155

The heart becomes wild, free if you will, because we believe what is truest and most beautiful about ourselves, about others, and especially about God. The world is still a wilderness, but we don’t have to be afraid.

So…those are my takeaways from this special little book, and its author’s wild heart!

Photo Credit: Anatomy Worksheets

Braving the Wilderness Companion Worksheet

Worship Wednesday – Build My Life – Pat Barrett

[Worship – Movement Church – July 3 2022]

“Why do you call me ‘Lord, Lord,’ and not do what I tell you? Everyone who comes to me and hears my words and does them, I will show you what he is like: he is like a man building a house, who dug deep and laid the foundation on the rock. And when a flood arose, the stream broke against that house and could not shake it, because it had been well built. But the one who hears and does not do them is like a man who built a house on the ground without a foundation. When the stream broke against it, immediately it fell, and the ruin of that house was great.” – Jesus – Luke 6:46-49

How shall we build our lives? Whether we are young or old, it matters the foundation.

When Jesus spoke of whether we truly know Him, he makes the distinction of whether or not we obey Him. Not in any silly, shallow legalistic way…no. He implores us to consider what we are paying attention to…what foundation we are building on.

If we say we love Him, we will obey Him, because He knows and loves us completely. It simply follows that we would obey Him. He knows what is best for us, and He has shown Himself consummately trustworthy.

Why wouldn’t we obey Him?

The world has become a difficult place and those of us who have been cushioned by affluence are no longer untouched. In the US, our culture is now considered post-Christian, and yet it is not completely so. Our government and courts are waging war to move us toward a secular worldview. The entertainment industry and business sector also use their financial power to influence our thinking…in a direction that moves us off foundation.

If Christ is truly our Lord, then He is the foundation on which we build. Then, and only then, we will prepare, preach, and practice lives of justice, mercy, and humility (Micah 6:8).

Dear God, we need You so right now. We need you to draw our eyes, our thoughts, away from that which would draw us away from You. We are not a people who hates. We are not a people who divides. We are not a people who excludes. We are Yours. Lord, may those around us see Jesus in our faces, in how we apply our hands, and what we do with our time…in all things. Oh Jesus…build our lives.

If Jesus is Lord, we don’t hold grudges. We don’t hate our neighbor. We don’t withhold mercy. We do love even our enemies; we pursue peace, and we point our lives to our Savior. He gives grace. He empowers. He sets us aright as we seek to follow Him.

Hallelujah! He is worthy. Remember He has given us all we need for life and Godliness (2 Peter 1:3). We can have confidence as we follow His lead. As we build our lives, His love is our firm foundation.

Eyes on Jesus – we build our lives.

Worship with me to Pat Barrett‘s “Build My Life”. Let’s also remember together to “build our lives on the things that last.” Pat Barrett

Worthy of every song we could ever sing
Worthy of all the praise we could ever bring
Worthy of every breath we could ever breathe
We live for You, oh, we live for You

[Verse 2]
Jesus, the Name above every other name
Jesus, the only One who could ever save
Worthy of every breath we could ever breathe
We live for You, we live for You

[Chorus]
Holy, there is no one like You, there is none beside You
Open up my eyes in wonder and
Show me who You are and fill me with Your heart
And lead me in Your love to those around me

[Verse 2]
Jesus, the name above every other name
Jesus, the only One who could ever save
You’re worthy of every breath we could ever breathe
We live for You, oh, we live for You

[Chorus]
Holy, there is no one like You, there is none beside You
Open up my eyes in wonder and
Show me who You are and fill me with Your heart
And lead me in Your love to those around me

[Bridge]
And I will build my life upon Your love, it is a firm foundation
And I will put my trust in You alone and I will not be shaken
And I will build my life upon Your love, it is a firm foundation
And I will put my trust in You alone and I will not be shaken

[Chorus]
Holy, there is no one like You, there is none beside You
Open up my eyes in wonder and
Show me who You are and fill me with Your heart
And lead me in Your love to those around me

[Outro]
And I will build my life upon Your love, it is a firm foundation
And I will put my trust in You alone and I will not be shaken.*

* Lyrics to Build My Life – Songwriter: Pat Barrett

Monday Morning Moment – Confessional Communities – What Are They? You’ll Wish You Were In One If You Aren’t Already

Photo Credit: Group Therapy Central

[As I was preparing my own take on confessional communities, I came across Aimee Byrd‘s piece on the same, as part of her analysis of Curt Thompson‘s latest book The Soul of Desire. Byrd’s blog is a quick read and very helpful.]

Confessional communities – probably sounds like some sort of monastery life. Or a group with all kinds of touchy-feely exercises framed by unintelligible psycho-babble, right? Oh no! So much more and so much better!

I’ve been awakened to the presence and possibilities of confessional communities since recently reading of the Thompson trilogy below.

What rung intuitively right for me throughout my adult life has actually been tested and found true in something called Interpersonal Neurobiology (IPNB). No time to go deeply into this now, but, in short, our brains are wired for connection, and that is connection inside the brain/mind itself as well as with others (and God).

Confessional communities are used by Dr. Curt Thompson and others as ways to help clients get in touch with shame, trauma, fear, anxiety, etc. in the company of others struggling with some of the same. Shame, for instance, drives us to isolate from God and others. It compounds interest over time, if left to itself in our own minds, and muffles our desires and longings, as it condemns and flattens us.

“We need to create confessional communities where people are confessing the truth about their life – some of which includes confessing sin or doing things that show my brokenness. Some of it is just things that have happened to me, or things that I feel; things that I sense; things that I dream; things that I long for; things that I’m conflicted about. But I’m trying to tell the whole truth about my life – but not so that anybody can just hear it and then move on.…In confession, what I’m really looking for – in your eyes, in your body language, in your voice – is for you to be able to say, “You’re right, Curt; you were wrong to do that. You’re forgiven. I’m not leaving.” I need to know you can bear the weight of what I know to be really wrong [with me], and that you will still stay. If it’s minimized, it will continue to linger with me…Shame always requires outside help for healing. My shame needs you. If it’s a small thing, I might need only one conversation with you. But, if it’s much bigger than a very, very small thing, I’m going to need multiple conversations with multiple people, because shame will come through multiple different doors into my head when I’m left by myself…”Curt Thompson

Photo Credit: Curt Thompson, Twitter

“…in order for me to be liberated from the shame I carry, …I need to hear that my behavior was really as bad as I think, if not worse, while simultaneously sensing that the person I am confessing to is not leaving. Shame has the effect of coaxing us into pretending that sin is not as bad as it seems; for if it really is that bad, and I have to face it, it would be too much and I fear I would be overwhelmed. When someone seeks forgiveness for the wrong they have committed, we who have been wounded must be able to acknowledge the reality of the pain inflicted if forgiveness is to be real, and if the offender’s shame is to be effectively healed.” – Curt Thompson, The Soul of Shame

Confessional communities are spelled out in Thompson’s writing, teaching (found on YouTube), and podcasts (his own and as guest on many others). The common factors include:

  • small group meetings over weeks or months.
  • willingness to tell our stories as truly as we can.
  • intentional leaning in to the stories of other group members such that “being known” is part of the outcome for all.
  • commitment to stay with each other; to “not leave the room”.
  • imagine beauty together – learning to explore and create beauty, to see what is good, true, and beautiful in each other’s personhoods.Photo Credit: Curt Thompson, Twitter

I have a friend who for several months was part of what I would now call a confessional community. She called it “Vegas”. Remember the adage “What happens in Vegas stays in Vegas”? It was a Bible study/house church. A group of people who committed to care for each other with masks off (not the COVID kind, but the masks we don in shame or fear). A group of people who would stay in the hard and love no matter what.

My Mom modeled this for our family. She died way too soon. My prayer is that our (birth) family will model it for each other, and my children will learn from their Dad and me how to love like this…To have the joy of being fully known and deeply loved. No matter what.

Trauma, Healing, and Side Effects with Dr. Curt Thompson – Jamie Ivey’s Podcast, The Happy Hour

Shining Light on Shame – Curt Thompson, Angulus Wilson, Steve Beers, and Morgan C. Feddes

Curt Thompson – 51 Podcast Episodes

Monday Morning Moment – In Disappointment, Peace…and Finally, Joy – a Playlist

Photo Credit: Pixabay

[Adapted from the Archives. I’ve written about disappointment and the journey beyond several times. Here is the search if you want to read more.]

But as for me, my prayer is to you, O LORD. At an acceptable time, O God, in the abundance of your steadfast love answer me in your saving faithfulness.  Psalm 69:13

Life is such a mix of experiences. All can either take us rapidly one or another direction, turning our emotions this way and that. Our circumstances change. Ups and downs. Hope and disappointment. Most importantly, God does not change.

a couple of friends of mine are in the thick of disappointment. Bewildered by losses they didn’t see coming and were not prepared for. Yet, as we who love them journey through this disorientation with them, we already see a reorientation: Hope is taking deeper root and peace begins to unfold, like a seedling in Spring. God will make a way.Photo Credit: Heartlight

We are not left floundering in our circumstances. God is working His purposes out even through the worst of scenarios life can throw at us. In death (of a vision, of a hope, of a dream), He still brings life, in the here-and-now, to those who believe.

After being tossed about by anger, grief, or disappointment, we can have hope again and peace…that God will show Himself mighty in this as He does in all things:

  • at an acceptable time.
  • In the abundance of His steadfast love.
  • In His saving faithfulness.

Photo Credit: Faith Spilling Over, Betsy de Cruz

I’ve put together a playlist, sort of, on trusting (gleaned from some of the songs highlighted on past blogs). These songs bring me joy as I hope they will you.

Postscript: One of those friends just yesterday, in talking about the hard thing she experienced recently, still reeling from it in a way, ended up calling it “a pretty significant act of grace”. Wow! That’s God working in the heart of one of his children. So thankful.

[If you have “trusting God” songs that calm your heart and restore joy on hard days, would you place them in the Comments below?]

Trusting Playlist

Unfinished – Mandisa

All My Hope – David Crowder & Tauren Wells

Even If – MercyMe

I Know – Big Daddy Weave

Promises (feat. Joe L. Barnes & Naomi Raine) – Maverick City/TRIBL

We Won’t Be Shaken – Building 429

In the Eye of the Storm – Ryan Stevenson

My Anchor – Christy Nockels

Shoulders – For King & Country

I Will Rise (Life) – Chris Tomlin

It is Well With My Soul – Guy Penrod

Through It All – It is Well With My Soul – Kristene DiMarco & Bethel Music

When God Closes a Door – Betsy de Cruz

Monday Morning Moment – Confronting and Overcoming Disappointment – Deb Mills

Worship Wednesday – Forgiveness in Friendly Fire – When We Sustain Wounds From Those We Love

An old Eagles song came on today and just ripped out my heart. It’s “Heart of the Matter” and it’s about heartache, brokenness, and forgiveness.

We expect attacks from those we know don’t care for us or, in fact, want us gone. They want our jobs or see us as threats, or they can’t stomach our beliefs or ideologies. These confrontations are a part of life and work and we take them in stride; hurtful as they may be, they are expected.

It’s the surprise attacks that catch us off-guard, especially when we come under-fire by those who should have our backs. “Friendly fire” is a phrase coined from military situations when something goes very wrong in battle, and a fellow soldier is wounded or killed by a comrade in arms. Too often, we have experienced the sting of friendly fire.

We may endure long periods of hardship at the hands of difficult bosses or through relentless attacks by acquaintances or colleagues who think very differently than we do. What happens, though, when those who believe as we do (in this case, fellow Christ-followers) fire on us…sometimes over and over again?  Here is where the breath is knocked out of us and we straighten up again, bewildered, disoriented, and deeply hurt.

This isn’t supposed to happen. As Christians, we know to love one another, even our enemies, to forgive without exception, and to bear with one another and be deferent toward each other. This is not the stuff of doormats or deer “in the headlights”. This is living life in community (whether, work, family, or church) as Jesus calls us to live. I think that’s why we’re caught off-balance when someone who identifies with Christ fires away at us…and especially if there’s no repentance of that “friendly fire”.

How are we to respond in those situations? In fact, how are we to live with our eyes wide open, knowing friendly fire happens, and understanding that we might be the perpetrator the same as anyone else.

Michael Milton wrote an excellent piece on this entitled Hit By Friendly Fire: What To Do When Christians Hurt You. If you are right now dressing the wounds of such an attack, his counsel may be hard to bear. The truth is, though, that the wounds you have right now will never really heal until you do what is necessary for a full recovery. In fact, as we follow Jesus’ example of enduring such attacks, then we can recover much quicker and refuse to retaliate ourselves. We also restrain from launching such barbs ourselves in the heat of some battle.

Milton offers 3 steps in responding when someone hurts you – and this someone can be a family member, friend, colleague or one in authority over you (a Christian boss or pastor).

Step 1 – Take up Your Cross – Followers of Christ are not kept from pain; it is part of our lives as much as it was part of the life of Christ Himself. Even looking back to Old Testament accounts, we see betrayal, deceit, and hurt of every kind. The story of Joseph (Genesis 50:15-21) sold by his brothers into slavery, and then falsely accused and placed in prison for years is a great example. Joseph would finally end up in a position of influence where he was able to save his whole family from famine. He told his terrified and repentant brothers, “You meant evil against me, but God meant it for good.” (Genesis 50:15-21).

Milton points out the lesson of taking up our cross in the face of friendly fire: “Every sorrow, every act of treachery, every act of betrayal [becomes] a point of identification with Christ.” He calls us to deny ourselves and take up our cross daily (Luke 9:23). Even when we are hurt or offended or betrayed. “You and I are called to take up our cross in every way, including our relationships. It is true that you may be hurt, but you are a disciple of One who was betrayed, who was hurt, and you are no better than Jesus.” (Milton) As we wrestle with this truth, we actually move from being victims to victors in Christ.

Step 2 – Take Off Your Crown – When we are injured by another, we want that person to pay for it. We want to be in control of determining the punishment that person deserves. The truth is we are not sovereign, not in control; only God is. The crown of sovereign rule belongs to Him, and we really wouldn’t want it any other way. In the Genesis account, Joseph “escaped being a victim and became a victor by naming God, not as the author of evil, but the One who caused it to work together for good…The crucial step in coming to terms with any pain that has come against us, including getting hurt by someone close to us, is to say, ‘God, You are in control. What do You want me to learn?’” (Milton)

Step 3 – Go to Your Gethsemane – The Apostle Paul trusted God through his many hardships and imprisonments to use that suffering, sometimes at the hands of people who knew him well, to make him more like Jesus.

I count all things to be loss in view of the surpassing value of knowing Christ Jesus my Lord, for whom I have suffered the loss of all things, and count them but rubbish so that I may gain Christ..that I may know Him and the power of His resurrection and the fellowship of His sufferings, being conformed to His death.” – Paul (Philippians 3:8, 10)

Milton urged: “Gethsemane is the place where, like Jesus, like Paul, like Joseph, you come face-to-face with your crucifixion and with the fact that God is in control. If there is to be resurrection – a new life to emerge from the pain, the betrayal, the hurtful words – there must be a crucifixion, and if there is to be a crucifixion – by the Father for the good of many – there must be a Gethsemane moment when you say, ‘Not my will but yours.’ There must be a moment when you say, even when the shadow of pain is falling over you, ‘They meant it for evil, but God meant it for good.’

God loves us so much. He knows very intimately the pain of the cross. He knows the weight of sovereignty. He knows the deep surrender of a Gethsemane moment. He calls us to a life gloriously beyond being victims, or “walking wounded”. Milton closes his piece with this proclamation of truth: “He will transform you who have been hurt, wounded, abandoned, sinned against, betrayed, from a victim to a victor by trusting in the One who was hurt, wounded, abandoned, sinned against, betrayed, but who pronounced forgiveness from the cross. In Him there can be no more victims – only victors.”

We are to pray for one another – those who have come under friendly fire, for months or a moment – and those who have fired on another – to trust God to bring us through victoriously…for His glory and our good…for the good of all of us. When we forgive, as He has forgiven us, He is glorified.

Photo Credit: Heartlight

Hit By Friendly Fire: What To Do When Christians Hurt You by Michael Milton

8 Responses to Friendly Fire by Jim Stitzinger

My Story by Jenny – Surviving Friendly Fire by Ronald Dunn

Surviving Friendly Fire – How to Respond When You’re Hurt by Someone You Trust by Ronald Dunn

Blog - Friendly Fire

Photo Credit: Amazon.com

Monday Morning Moment – Offense, Being Offended, and Taking Up Offense

Photo Credit: Quote Fancy, Bryant Mcgill

Processing thoughts on the difficult subject of offending and being offended, a song drifts into my hearing. Dave is riding his bike (on a trainer) to a playlist that matches his ride (slow/fast/slow). This particular song pounding into my head is rock band The EaglesGet Over It. [Dave will also pull that song up on the occasion he recognizes he’s having a pity party.]

I’ve had some great friends in my life who have spoken reason to me in times when something said or done to me (or to someone I cared about) offended. “Get over it!” It was actually a helpful “slap” into reality for me. Reminds me of that old commercial, “Thanks! I needed that.”

The motivation for this piece is walking alongside people I love who have been deeply offended and don’t see a way to get past it. Offenses are hard, especially if they seem intentional.

We still have a choice. We can choose not to be offended…whether it felt the seeming offense was directed toward us or we are tempted to take up offense for another.

Author Desirée M. Mondesir writes a “slap to the face” piece on our culture’s move to looking for and taking up offense. It’s especially fascinating to me because she refers to a student revolt at Yale University. Having taught there years ago, I can see this gradual evolution from reason to riot. It’s a stunning change in society and we are none immune to it.

A Sign of the Last Days – Offense – Desirée M. Mondesir

Mondesir refers to this cultural shift as being a sign of end times.

“And then many will be offended, will betray one another, and will hate one another. Then many false prophets will rise up and deceive many. And because lawlessness will abound, the love of many will grow cold. But he who endures to the end shall be saved.” – Jesus – Matthew 24:10-13

Sure sounds like today’s culture, in the US anyway.

Writer and counselor John Bevere has written a fascinating book on offense entitled The Bait of Satan: Living Free From the Deadly Trap of Offense. The title put me off at first but in reading it, the whole issue of offense was highlighted as something that turns us inward and keeps us from healthy relationships with one another and with God. When you think about it, Eve, in the first pages of the Torah/Old Testament [Genesis 3:2-7], was the first of humankind to act in offense. In her conversation with the Serpent tempter, she reacted to the Serpent’s suggestion, questioning the instruction of God. To me, it demonstrates her taking offense that she would be drawn into Satan’s ruse. Even acting in rebellion, presuming God didn’t mean good toward her. She decided for herself to eat from the tree (the one tree God had forbidden), and the consequences of her choosing continue to today.

What could Eve have done differently? She could have trusted God’s heart toward her. If she fell into doubt (through Satan’s cunning argument), she could have sought out the Creator first before she acted on a lie.

When Eve acted in this way, and took the bait, we can see how we, too, can be drawn in – becoming disoriented by someone’s words or deeds, and forgetting what is really the truth of the matter. Our emotions fly away with us, and we bind ourselves in the chains of offense.

Joe Levi puts it this way:

“Someone else cannot “offend” youhowever, you can choose whether or not to take offense at something someone says or does.

Someone else cannot make you mad, happy, sad, or offended – you, and you alone can control how you react to the world around you.

Learn and apply that one relatively simple lesson, and you’ll be much happier in life.”

We may not be able to choose our immediate emotion over a word or action perceived as against us, but we can develop a habit or discipline to determine NOT to take offense.

I watched the Democratic National Convention last week, and this week I’m watching the Republican National Convention. The news media is having a hey-day with sound-bytes and interviews hand-picked to incite offense.

We can choose not to take the bait.

As for personal situations, people who offend do not always mean to offend. [I don’t say this lightly. Of course, there are those who do. I also am not talking about abuse here. That is a whole other topic, but the principles still apply.] No one knows truly what’s inside us that gives us struggle, not even ourselves. Like the Mcgill quote states, it’s only in our response that we discover the which that is still unresolved. Reacting in self-defense or in counter-attack mode brings more hurt. “Hurt people hurt people.” With practice, I can determine not to carry hurt away from a conversation or interaction.

In situations between two people, we can choose not to be offended, but how do we deal with the offense?

Advisor Charles H. Green describes the offender and the offended. He gives excellent counsel in his article Being Offensive vs. Being Offended – and Trust:

  • The offender communicates disrespect. A social violation occurs. Two people are involved and the resolution of that interaction requires input from both of them. When the one offended determines to engage in good faith, trying to seek understanding and rebuild trust, s/he may actually discover the intent of the offending person. A misunderstanding or an action following a perceived threat on the part of the offender may be the issue rather than an intent to hurt.
  • On the side of the one offended, this is not a social situation. It is deeply personal. Only the one offended knows the extent of the offending words/actions. For this reason, the offended person can refuse to think ill of the offender…and not take offense. Then take steps toward reconciliation or, if that’s not possible, make a personal decision not to be hurt by that person. This is not easy…especially at first in training one’s responses.
  • “The answer is a little paradoxical: We should strive not to offend or disrespect others. At the same time, we should also strive to not feel offended, or disrespected, for long. In other words, we should strive to be kind socially, and to feel free psychologically.”
  • Forgiveness opens the door wide to reconciliation. Forgiveness can defuse the hurt. Boundaries may come into play, but if the boundaries are built out of fear, dread, anger, or hatred, we are still not free from offense.

Thoughts?

Being Offensive vs. Being Offended – and Trust – Charles H. Green

What Is the Difference of Being Offended and Harmed? – Robert Enright

Stop Being Offended Today: 3 Cures for Everything That Irritates You – Bill Apablasa

Forgiving in Two Dimensions – Peace Pursuit

5 Friday Faves – The Grounding Nature of Music, Finding Our Voice, Ignorance Remedied, Performative Allyship, and Friends in the Fray

Welcome back, y’all. Let’s jump right in. Oh, and there are a couple of lengthy faves, so be aware and choose with care. [The words helped me; I hope they help you.]

1) The Grounding Nature of Music – No matter our preferences, there’s something both soothing and settling about music. Whether a college fight song, a rally call, or national anthem, we are drawn together by a common loyalty…a community, no matter how diverse, that agrees on some one thing.

Nathan Mills (of Beyond the Guitar) makes a commitment to his Patreon supporters of two arrangements a month. He has made good on that for a long time now. I think about his community sometimes – those 200+ patrons that help to support the music Nathan posts on various music platforms. Benefiting the thousands who listen and watch.

Whatever social significance his music has in this chaotic world of ours, Nathan brings some of us together to enjoy, reminisce, take heart. A quietening in our thoughts. A respite in a troubled time.

I would never have thought arrangements of TV, film, and video game themes rendered on the classical guitar could have such an impact. Thanks, Nathan. Keep making it happen…music for our souls.

His most recent:

Uncharted 4 – “Nate’s Theme”

The Last of Us

2) Finding our voice – I haven’t been able to write much lately. So many voices already out there…so necessary just to listen, sift, and determine action. A friend on Facebook pointed to this post, and with permission, I’m sharing it here:

Struggling to write lately.
Most days now I just feel myself wondering if my heart and soul belong in this world anymore? Every shocking post I read or attack on others or news story.. hurts. I start to see people with a lens I never would have before. It hurts to see friends called out as racists when I know their hearts and that just can’t be. It’s hard to see calls to abolish police, especially by such young people who just really don’t have a concept yet of the world they are creating. It’s hard to see those who want to pretend racism doesn’t exist when it clearly does. It’s damn hard to also see the rise in hatred for our military. What scares me the most is the realization that we are actually creating a world that is MORE black and white. We paint people with such a wide brush. We all seem to find ourselves suddenly on one side, or the other, of a line drawn in the sand. There is no room to question or to grow or to change. You either stand with something 100% or you are wrong.. no room in the middle. Not just about race or police. But politics, faith, love, quarantines, borders, you name it! We have just become a nation drowning in the extremes. In the drowning, many of us feel like we are begging to be thrown a life preserver but somehow feel we have to prove our hearts deserve to be rescued from the water.. and we can’t. Because we don’t fit on either side of the line. Not the black, not the white. The “gray” among us are drowning. Because we stumble and we don’t always know what we feel fully. We, the gray, are learning and listening and trying and praying and pausing to learn and hear truth. How do you prove that? Prove that you cry for the police who are being hunted down for the uniforms they wear, regardless of the heart that beats beneath it — even as you weep reading story after story of racism, and the inequity that is costing the lives of black Americans at an astonishing rate. The narrative will tell you that if you don’t scream for the hatred of all police and hold up the banner of defunding them, then you are, by default, part of the problem. Same for gun control. Or politics. Or borders. Vaccines. State government. Violence in sports. Parenting. Public school or homeschool. Pharmaceuticals or Homeopathic. You can’t be unsure or pause to understand…choose a side or you are just, well, wrong. (Being called wrong would be the most gentle thing you will be called.)
I’m tired. I’m scared for the nation of extremism we are watching form right in front of us. I’m scared for the hearts, like mine, that take it all in too easily and become too quickly overwhelmed. I worry about how my future grandchildren can possibly grow up into healthy adults who learn, who form opinions, who love people, just as they are? For future generations, this Nation of Labels, will have presorted every human they meet as “friend” or “foe” before a conversation is had or a relationship started. I am scared at the amazing level of hate and disrespect our young adults have right now and spout so freely. I’m scared these younger generations have learned it is easier to swim with the current — so they won’t be labeled “wrong” — and their raging opinions are not formed from any solid foundation of truth or life experience.
For so many years the cries for “love everyone” and demands for acceptance of.. ourselves, our fellow citizens, people of other faiths or backgrounds, people for who they really are and not a presumption.. have rung out across this land. This is no longer what I hear.
Hate and more hate seems to be creating a deafening roar that is shaking the very foundation of this country. I’m not doing well within the shaking. I don’t think I am the only one.
We are creating a vortex of hate that seems to be growing stronger as it pulls in the gathering darkness.
We will reap what we sow.
That truth should terrify us.
What you sow, you will reap in time.
That should terrify the future generations.
I want to believe in better days and hope for the future. I still cling to God’s promises because I know feelings lie. But it is so hard.

3) Ignorance Remedied – It’s definitely a work in progress.

Over the last few weeks, I have had to confront my own ignorance on hugely important matters. Relating to racial bias in our country and its detrimental fallout to a minority people in our population. Blacks, African-Americans.

I had the privilege of a great education. Scholarships (on need more than merit) and post-graduate opportunities. On topics of race and racism, I’m weary of having to process the reality of “I just didn’t know.”

Here’s one example (I posted earlier on Facebook):

#Juneteenth – I grew up in the South. My high school was integrated in the late 60s. I don’t know what I was thinking in those days, but it never seemed to occur to me that white and black children going to different schools might be wrong. My mom grew up very poor. She went into labor with my older brother while picking cotton – delivered him in a cotton shed in the field. She raised us to be color-blind, thinking that was the most loving way to deal with the racial hatred she had seen as a child. She was the most Godly woman in my life growing up. She didn’t know that being color-blind somehow would make us look past people…somehow.

It took me 5 sittings to get through the Netflix documentary “13th“. Now I’m very suspect of revisionist history, so considering those things taught in school, I try to get as many takes on it as possible…to find what might have really happened; what might have been true. As gripping as this film was and as much as it gave me, I had to pray through it for God to separate out the truth from the political twists.

“13th” taught me things (which I have since researched) I was never taught in school – even all those years ago. About slavery, about laws biased against blacks, about private industries who profit off of those incarcerated, about how people who can’t afford bail and refuse to “take a plea”end up in jail for months (years?) without a trial. People who may be innocent but remain jailed…because they are poor.

I learned again how costly a felony is. Don’t get me wrong, if a person commits a crime at the level of a felony, he should get a punishment that fits that crime. Just when is the payment finished? When he has done his time in prison? Paid for his crime as required by the court? No. A felony conviction lasts forever in most states. “Collateral civil consequences” are many, including the right to vote.

I am still learning. My Bible has seen much more wear in the passages on justice, mercy, and love. I think of the parable Jesus told about a Good Samaritan who cared for a man robbed and left on the side of the road. That man would have left him untended if tables had been turned…they were enemies. This is the kind of love Jesus taught and modeled for us.

This is the kind of love I want to have for people not like me. Jesus had that love for the sinner I am.

How I came so late to the understanding growing in me now is a puzzle. I am about as conservative politically as a person can get without becoming a person you might find loathsome. Some of you anyway. For those who, like me, might have grown up, just somehow not figuring out that we were missing hurting people on the side of the road because we turned aside (those others who passed, not like the Good Samaritan)… there is still hope for all of us.

And I’m pretty positive the Good Samaritan wouldn’t have identified with our favored political party…whichever it is. Jesus made sure to describe him in a way that he had nothing to gain.

There is everything to gain, however, in seeking God’s face in this painful place we find ourselves. My city (Richmond, Virginia) is a mess right now. We have policemen friends who are excellent people. We have black and brown friends who are hurting. We have seen the deep wounds in our city cut by “bad apples” and inciters, haters, and criminals.

God calls us to love all people, even our enemies. Not in just word but in humble and wholehearted deed.

This is #Juneteenth – never knew what it was until this week… https://calendar.eji.org/racial-injustice/jun/19…

If you judge me…God knows my heart. If we judge each other, we come under the same judgment. We have to figure out how to listen and learn from each other and stand with those who hurt, without supporting those who still want to hurt (even when their “righteous” double-speak sounds more like hatred). They need Jesus, too…

Photo Credit: Facebook

3 Things Schools Should Teach About America’s History of White Supremacy – Noelle Hurd

4) Performative Allyship – What a phrase, right? A good one to understand, and activist writer Holiday Phillips brings it to light.

“To understand performative allyship, let’s first look at what real allyship is. An ally is someone from a nonmarginalized group who uses their privilege to advocate for a marginalized group. They transfer the benefits of their privilege to those who lack it. Performative allyship, on the other hand, is when someone from that same nonmarginalized group professes support and solidarity with a marginalized group in a way that either isn’t helpful or that actively harms that group. Performative allyship usually involves the “ally” receiving some kind of reward — on social media, it’s that virtual pat on the back for being a “good person” or “on the right side.””

Performative Allyship Is Deadly – Here’s What To Do Instead – Holiday Phillips

Phillips spurs her readers on – how to avoid just reacting but rather to act in ways that are sustainable and increasingly impactful. She does emphasize that any allyship is better than none.

She gave me hope.

[Phillips talks about BIPOC – Black, Indigenous, and People of Color – I didn’t know that acronym so if you’re like me, I saved you a step in looking it up.]

Photo Credit: Flickr, John Englart

Outrage Isn’t Allyship – Common Traps in the Quest for Racial Justice and What To do Instead – Holiday Phillips – So helpful!

5) Friends in the Fray – These last two weeks have been heavy. I wish it was a Friday where we could talk about summer thunderstorms, or family visits, or just plain excellent news. We fortunately do have some of that, but to get through the heavy, I am thankful for friends in the fray. Those who stand with us with gentleness and understanding, without judging, and bring us along in areas where we are struggling.

Who are your friends in the fray?

Local pastors Jared Burwell and Rayshawn Graves have been those sorts of friends in these days, posting often on their social media pages – here and here, for example. In the video below, and Rayshawn encourages and equips us to lean in rather than pull back.

Photo Credit: Rayshawn Graves, Facebook

 

Friends in the Fray – Jennifer Benson Shultd

Granted – Adam Grant – also recommends resources in this post

Tim Keller’s 8 Qualities of a Healthy and Prosperous City and Community – Brian Dodd

Stevenson: “”We Have to Find Ways to Create More Equality, More Opportunity, More Justice” – Harvard Law Today

That’s it! If you read this far, you are my hero. Thank you. Until the next time, blessings!

Bonuses:

Monuments all over our country are being vandalized or brought on. Here’s one in South Carolina that might have been well-intended but speaks to the strange nature of our country’s civil war:

Photo Credit: Angela Sanders, Facebook, Ft. Mill, South Carolina

How Poverty Changes the Brain – Tara Garcia Mathewson

Frances Frei: How To Build And Rebuild Trust

What Can You Do When You Are Flattened by Depressions? – Plan for It – Daryl Chen

200+ Highly Recommended Black-Owned Businesses To Support

The Blessing

 

Photo Credit: Frank Sonnenberg

Monday Morning Moment – Strengthening Decision-making with Collaborative Conversations

Blog - Collaborative ConversationsPhoto Credit: AJCarlisle.files.wordpress.com

[Adapted from the Archives]

Change is normal, and resisting change is normal as well. You may be part of an organization or company where sweeping changes are being implemented, even this week. Or maybe you are not on the inside loop of these decisions, so you are not privy to the change coming. Whether you are part of that process or not, consider how you might have a role in making change work, in your sphere of influence, among your colleagues.

You may already have read and profited from the book Crucial Conversations. Now consider collaborative conversations. Collaboration, simply defined, is “working together towards shared goals”. Collaborative conversations bring a collective intelligence to bear on the problem to be solved, vision to be defined, or direction to be changed.Blog - Collaborative ConversationsPhoto Credit: ThoughtFarmer.com

David Perkins, a Harvard professor, wrote about collaborative conversations in the workplace, using the metaphor of King Arthur’s round table. He described the beneficial nature of bringing several principal players (or stakeholders) to the table and treating each one with an equal or autonomous voice.

Perkins’ book King Arthur’s Round Table: How Collaborative Conversations Create Smart Organizations is a tremendous resource in developing this kind of decision-making work environment. An Executive Book Summary* can help you get started.

“A round table makes it a little easier to pool mental effort. A round table makes a group a little more intelligent…For a group to display intelligence in a sustained way, the members have to value their exchanges and stick together to keep making them. This depends on positive symbolic conduct [side messages sent by our words and behavior]…and collaboration… It’s not ideas, but people with ideas that make things happen.”David Perkins

“One of the simplest ways to immunize a culture against broken trust, corruption, and animosity is to build a common vision.”David Perkins

I personally thrive in such a setting and intuitively understand the value-adding nature of collaborative conversations. In researching this workplace topic, and choosing the links below, I came across a fascinating paper** by Heather Davis, a professor of RMIT University Australia.

Davis presented her paper at the 14th International Conference on Thinking (2009, Malaysia). She discussed how workplace leaders often choose “languages of war” in making and communicating decisions and creating change. Her paper is heady stuff but if you read her thoughts below you will want to read the whole paper. It gives huge support to the role of collaborative conversations.

“In [leadership’s] ‘language of zealous allegiance’, there are expectations of allegiance [in the workplace] that lay a path for uncritical acceptance and passivity. This manifests in an expectation that followers be conscripted wholly to the cause. There is little room for questioning. ‘Conscription means one important thing: there is no questioning of orders, one only executes them; “either you’re with us or you’re against us”.’ “

“Rhetoric plays out in the workplace too and can be tested by how well leaders:

  • hear and acknowledge the ‘other’ point of view,
  • see the ‘other’ as people rather than pawns or simply abstractions,
  • manage the distance, materially and metaphorically, between themselves and the people and sites affected by their decisions.”

“In the corporate world there are many examples of executives living and working in gated communities or otherwise removed by dint of corporate hierarchy or geography from the people and conditions affected by their decisions. Often, these leaders are also surrounded by people who can only agree, leading to little opportunity for double loop learning or deeply reasoned decision making processes. Whether our leaders live in gated communities is their business, but if they think, work and take refuge within a ‘gated’ mindset then we all need to be concerned. These conditions lead to hubris and have been the undoing of many leaders and corporations.”

The role of the organisation is ‘to know its purpose and not be diverted from it’ (Drucker, 1993). This is a timely reminder here – easier said than done in times of flux, complexity and discontinuous change.”

“The main difference between Perkins’ languages of war and peace are that the war metaphor is founded on exclusivity and a preference for limiting discourse to its [leadership’s] own narrowly defined boundaries. Perkins’s peace metaphor is founded on inclusivity and opening up the space for conversations and conflicting views [i.e., collaborative conversations].”

“Oppositional language and the pitting of one deeply held worldview against another will not lead to resolving the underlying problems of the workplace. Rather, space for conversations to surface underlying assumptions is required. Perkins’ language of peace metaphor confirms that that there are always other lenses to view the world through, not just the one that [leadership] prefers.”Heather Davis

Provocative reading from this Australian educator.

Bottom line: Those of us in leadership carry a great burden of responsibility. We at times must make difficult and sometimes painful decisions. Adding voices to that decision-making can generate even more challenging processes to negotiate. However, we will make more sustainable decisions for “better futures” if we bring those most affected (or most experienced or insightful) to the table. Whenever possible. That’s the gain of collaborative conversations – working together toward shared vision and shared ownership.

Stay engaged in your workplace. Don’t entertain indifference. Stay in the conversation. You can make a difference.

*King Arthur’s Round TableHow Collaborative Conversations Create Smart Organizations by David Perkins – an Executive Book Summary

**Troubling Invisible Barriers to Better Futures: Surfacing the “Five Languages of War” in the Workplace – a scholarly paper by Heather Davis, presented at the 14th International Conference on Thinking

Leadership Lessons from King Arthur – a Review of Harvard Professor David Perkins’ book King Arthur’s Round Table

The Five Literacies of Global Leadership – What Authentic Leaders Know and You Need to Find Out – by David Hames – Business Book Summary

The Perils of Indifference – a Speech by Elie Wiesel

How to Lead When Change is the New Normal – Emer Coleman

The Art of Collaboration (Collaborative Behaviors) – by Steve Dale (includes a SlideShare)

Collaboration: What Does It Really Mean? – Carlos Dominguez

What Is a Coaching Conversation? from Opening the Door to Coaching Conversations by Linda Gross Cheliotes and Marceta Fleming Reilly 

Cutting Through the Hype – What “Collaboration” Really Means – ThoughtFarmer.com

5 Choices You’ll Regret Forever – Travis Bradberry

Monday Morning Moment – Operational Transparency – Opening Up Windows to Our Lives at Work, Home, and Community

Photo Credit: Flickr

Let’s take a close look at our work and life for a moment. When product and customer service are both excellent, we experience the greatest value as both employees and consumers. However, when there are processes at work that we can’t really visualize or don’t understand, we may question the value of either the product or the service. Especially when those processes are obscured in their availability. Especially if when we seek to see and understand, we remain without adequate information. We can grow disheartened, disgruntled, and even repelled.

Let’s have a look.

We could take a deep dive into government operations or into a large for-profit or non-profit, but let’s just look first at a very normal experience of a popular fast-food restaurant. Without naming the company, this chain is known worldwide for providing consistently good food. When the product is excellent, we don’t feel the need to look inside the operation (or kitchen, so to speak). As for customer service, that’s another matter.

In the rush of lunch-time ordering and food delivery at the drive-through, a young mother with two small children in-tow has to leave her car and come inside the restaurant twice for corrections on her order. One correction was just the number of chicken pieces (four when she asked for and paid for six). The counter staff person couldn’t take the four-piece back, in accordance with health standards, and give her a six-piece. So instead of just saying to the customer, “We’re so sorry. Keep the four-piece and I’ll get you a six-piece”, she tossed the four-piece in the trash can and returned, without emotion, with a six-piece. The rest of the exchange, on both sides, was polite but not restorative for either.

The mom will probably go back…one day…but this did not build the trust that could have been built. The employee also was probably not left with any sense of appreciation for how hard everyone was working behind the counter for demanding customers.

What does this have to do with operational transparency?

Well, given the perceived quality of the product, little transparency in food preparation was required. That wasn’t the issue. The small but significant dilemma here was the transparency of the customer service model (which was bare-bones “correct the problem” without consideration of customer experience or inconvenience – or so it seemed, from the employee’s response to the mother).

Harvard Business School professor Ryan W. Buell defines operational transparency as the deliberate design of windows into and out of the organization’s operations to help customers and employees alike understand and appreciate the value being created. To determine when and how to design such windows, managers must understand when and how customers and employees want to open up operations to scrutiny—and when both parties would prefer that work be undertaken behind the scenes.*

*Operational Transparency – Ryan W. Buell

Is too much of a company’s operations behind the scenes? Are we expected to just trust that companies, governments, and civic organizations are working with our best interests in mind?Photo Credit: Flickr

The article by Ryan W. Buell linked above is a brilliant examination, with lots of real-world examples, of how important transparency is in our operations. For internal and external outcomes – both with product and employee/customer relations. [Don’t miss the read.]

Back to restaurants, the food service industry is really starting to run with this. One of our favorite restaurants is Mezeh Mediterranean Grill. It is a highly visual food experience. You order at the counter with the help of customer-savvy servers who guide the diner through the process.Photo Credit: Reston Now

Employees not helping the diners are doing food prep and working the grill, all in plain view. By the time the customers reach check-out, they have a bowl or plate of generous portions of savory, authentic Mediterranean food plus an added sense of value from the excellent customer service.

Operational transparency.

Home delivery food franchises and online shopping companies are upping their transparency by providing accurate tracking options for their customers as well as other perks aimed toward customer satisfaction and loyalty.

Photo Credit: Twitter

In the workplace, we need to listen to customers who actually give us feedback, especially complaints. There’s much to be learned by that sort of engagement. Becoming more and more transparent will help. Buell’s research shows the employees benefit as much as the customer with greater operational transparency.

As a stay-at-home, work-from-home spouse, I understand my husband’s question of “What did you do today?” It is the same as my question to him. “Writing and laundry” and “meetings all day” neither tell the whole story of either of our days. Operational transparency applied to our dinner conversation could make it a whole lot more engaging and valuable.

Taking the mystery out of how decisions get made and products/services actually happen can add greatly to the employee and customer experience.

Just as our teachers in school instructed us to “show our work”, we can do that for each other in creative and credible ways.

I have no idea how a letter gets from my friend in London to me in Virginia in less than a week…but it is easy to get frustrated when it hasn’t arrived in three weeks. The postal worker dealing with my frustration would be well-served…as would I…by opening a window into the complexities of the work of mail gathering, sorting, and delivering.

My father-in-law went from being admitted to an ICU post-stroke one day, to lying in bed all the next with an IV hanging but not dripping and no word from a doctor, to a visit and discharge by a palliative care team the third day. We welcomed the discharge home but a bit more transparency on that second day would have been really helpful.

Operational transparency builds trust, enhances communication, and facilitates accountability (see image below). Even when transparency reveals a negative (as in the fast food experience of the young mom), the company can turn that around once exposed.

From the Ryan Buell’s article, in closing:

“Don’t forget to close the loop. Transparency is the most beneficial when it’s allowed to flow in both directions—from the customers into the operation and from the employees out to the customers. Forcing employees to toil in obscurity deprives them of seeing how their work is helping customers, reducing their feeling that their work is appreciated and undermining their motivation. What’s more, transparency for employees can give them the information they need to customize service and help them learn better ways of operating.

Consumers [can] take work for granted and employees [can] lose out on the learning and motivation that customer connections afford. With that in mind, businesses should stop reflexively hiding their operations for the sake of efficiency and instead thoughtfully consider when and how to open them up to create more value for customers and employees alike.”

Operational Transparency – Ryan W. Buell

Photo Credit: Flickr

Creating Reciprocal Value Through Operational TransparencyRyan W. Buell, Tami Kim and Chia-Jung Tsay

Let’s Be Real – Why Transparency in Business Should Be the Norm – Robert Craven

YouTube Video – Defaulting to OpenWhile transparency is often associated with increased accountability to the public, the most visible outcome of open public data in recent years has been more and better services for citizens. This session addresses the opportunities and challenges of making open data useful, actionable, and relevant for users inside and outside government. Mike Migurski Chief Technology Officer at Code for America moderates a conversation with Alan Williams, 2013 Code for America Fellow; Joy Bonaguro, Chief Data Officer, City and County of San Francisco; Ryan Buell, Assistant Professor, Harvard Business School; and Mark Head, Developer Evangelist, Accela

Open Data

Monday Morning Moment – Trust Me – Sharing Economy, Idling Capacities, and Trust with Rachel Botsman

Photo Credit: YouTube, Rachel Botsman

Trust me. If you ever have the opportunity to hear thought leader Rachel Botsman speak, don’t miss it. Don’t miss her.

Who Can You Trust?: How Technology Brought Us Together and Why It Might Drive Us Apart – Rachel Botsman [Botsman’s latest book]

I discovered Rachel Botsman just a few weeks ago and, of course, wrote a bit about her work.

The concept of “shared economy” and “idling capacities” isn’t new. However, when I heard her use those terms in a TED Talk, my heart about leapt out of my chest. This resonates so with my idea of work and workplace, in terms of valuing people and resources as well as maximizing outcomes.

Rachel Botsman defines these terms as:

Sharing economy – “an economic system that unlocks the value of underused assets through platforms that match ‘needs’ with ‘haves’ in ways that create greater efficiency and access”. – Rachel Botsman

Idling capacity – “untapped social economic and environmental value of underused assets – tend[ing] to fall into three categories: physical stuff, labor assets (time, skills, human potential), and capital assets (crowd-funding, crowd equity, peer-to-peer lending platforms)” – Rachel Botsman

She talks about this broken system of supply-and-demand. “How can we extract more value from existing assets?”

These ideas are captured in a short video of her speaking here.

I see idling capacities and underused assets in all areas of my life… maybe it’s because I struggle with my own idling or being “idled”. That is not for this conversation. What matters more is how to get folks “in the game”, so to speak, who have so much to bring to the table. Yet, for whatever reasons, are idling. At their work station. In meetings without voice. Working at an idling pace when they have capacity for so much more.

Are you aware of such a situation? Share it in Comments below.

A sharing economy breaks down organizational silos, even departmental and team silos, and creates an environment where assets (people, products, places) are maximized. It can be a messy fuzzy-boundaried process. If organizational leaders are willing to give some latitude to the process and the people “idling”, a much healthier and more efficient workplace could be birthed.

Botsman introduces how technology has spurred the evolution of the sharing economy.

Photo Credit: Rachel Botsman

In considering how to have a more expansive mindset related to applying available resources to a problem, we have to be willing to do some difficult things. There are those who will have to give up some control. In a sharing economy, there’s no such only one “smartest person in the room”. Trusting other people on our teams with chunks of decision-making along with the work both conserves and optimizes.

We have to be willing to think outside that proverbial box and ask questions like “what more can we do with….” or “who else can we include….” or “what is it we don’t want to leave out”.

I love those kinds of questions!

Maddening for some, I know. I get it…

For today, I just wanted to introduce this subject…still very much a preschooler in this arena. However, I see it as so influential positively in today’s workplace. So fundamental, too.

Build in idling for reflection, rest, and recalibration…but don’t leave assets in that state for very long. It devalues people and delays product development.

Even when we have the technology to streamline processes and move projects to completion, we have to understand how technology affects trust. Botsman has a quick summation here:

Again, this is just the start of learning in this area for me…Will stop for now. Any thoughts on what you have read or watched?

YouTube Video – TED Talk – The Currency of the New Economy Is Trust – Rachel Botsman

YouTube Video – TED Talk – We’ve Stopped Trusting Institutions and Started Trusting Strangers – Rachel Botsman

Thinking – Rachel Botsman

Slideshares – Rachel Botsman

Rise of the Shared Workplace in the Sharing Economy and How the Sharing Economy Is Influencing the Workplace

YouTube Video – TED Talk – How to Trust People We Don’t Like – WorkLife with Adam Grant