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Monday Morning Moment – Negativism – Its Cost and Cure

April 9, 2018 admindeb 3 Comments

Photo Credit: Forbes, Jacquelyn Smith

Who ever aspires to become negative? No one out there wants to be considered a Negative Nancy, or, get this, a Debbie Downer. Sheesh.

The fact that there are names for people who struggle with negativism shows they are not fun to be around, even laughable for some. We stir up little compassion for the person inside of that moniker and what might have gotten them there.

Negativism happens by degree…with time and practice.

Even the Eeyores in our lives, those darksome brooding outsiders, have our sympathy, even affection. We allow that they can’t help their personalities. It’s just how they are. Except for our Eeyore colleagues, friends and family members, we communicate little time or patience for negativism. In fact, we default to our culture’s no-skin-in-the-game of “you’re better off without them around you”.

Well…give yourself time. With enough life experiences and bumps along the journey, you might find yourself becoming that “grumpy old man”. Without even being aware it’s happening.Photo Credit: Pixabay, Peter Ziegler Photo Credit: Flickr, Paul Waite

You can probably tell I care about this.

Not so long ago, people in my life considered me almost Pollyannaish (determined to be positive about everything that happens; always refusing to think ill of others). I still want to be that person, to be honest. Unfortunately…a few rough hits happened.

Abruptly having to leave a country through circumstances beyond our control. Our home, our friends there. [That story is for another day.] Watching family members go through extreme hard times. Having to leave a church we loved. [Also another story.] Retiring earlier than I wanted. Living day-to-day with this incredible man who has experienced more loss than he imagined or that others really know…squeezed into a few years. I could go on…but then you’d know I’m at risk of becoming a Debbie Downer.

[If you think it’s already happened…I refuse that…because it is not really who I am.]

Our kids have always been taught not to hold court in judging whether something’s fair or not. We did not want to raise a bunch of fairness police. However, we have had numerous round tables over whether something is right or not…and if not, what might our role be in righting a wrong.

The biggest initiator of flipping negativism is figuring out how to respond to something that is just wrong. At home. At work. In our community. In the world.

If you are struggling with negativism, is it because you believe something is just not right?

You could be entirely correct about what is terribly wrong. Unfortunately, if you find you can’t fix what’s broken, then what can be altered are your own relationships, health, and well-being. Either toward the negative…
Photo Credit: Pixabay

…or, hopefully, toward the positive.Photo Credit: Skilled Impact

[For those struggling right now with negativism…or maybe not struggling anymore but just living negative at the moment: remember what it was like before when your life was more like the caped crusader in the above image?]

We can flip our negativity to positive but it takes great effort… especially if we’re so drained from it, we can hardly get out of our own way. Just getting the job done or barely maintaining the relationship. This is understandable given what negativism takes out of a person over time. Photo Credit: Pixabay

[That’s one of the reasons I feel strongly about how others respond to it because they don’t see the toll it takes on the individual experiencing it. Not judging here, because I have been exhausted by someone else’s negativism as well. Just more understanding now… having gone through it and seeing those I love slog through it.]

As this has been weighing on my mind recently, I’ve done a fair amount of reading on the topic. There is no small amount of writing about it. Very helpful pieces are linked below. My takeaways are bulleted with the link below it (take time to read more if you will, because I’ll be leaving a lot of great advice out of the bullet points).

Flipping Negative to Positive:

Don’t allow yourself to complain unless you also offer one or two possible solutions. Use complaining as a catalyst for positive change.
Be aware of the external environment, but don’t let it consume you.
Practice the art of “zoom focusing.” Tune out the negative voices, focus in on your choices, and start getting things done.
View your life as an inspirational tale, not a horror movie.
Make a gratitude list and start a success journal.
Don’t quit at Mile 20.
Trust in God, not the media (or other naysayers).

– 15 Ways to Turn Negative Energy Into Positive Solutions – Jon Gordon

Psychologists link negative thinking to depression, anxiety, chronic worry and obsessive-compulsive disorder (OCD). Almost all human beings contend with it — even those born with a positive outlook.

It’s because of the way our brains are constructed. Our amygdala and limbic system are built to notice threats, to protect our survival. Today, the same parts of our brain are active even when physical threats are minimal. The threats we deal with today are more cognitive — involving finances, whether we’re loved, whether we’re succeeding at work. They can set our hearts racing. That’s why we can panic on a Sunday night just thinking about work.

Rather than change the way you think, I recommend changing your relationship to your thoughts. Those thoughts that are negative are more likely to capture our awareness, or become “sticky.”

I recommend learning to watch your thoughts, rather than engaging with them. Practicing mindfulness can take you away from the thinking experience.

Mindfulness helps us program in ourselves a sense of that which is right. We can systematically notice what’s going well in the present. We can notice something favorable about each person we encounter. Words of admiration help us notice the rightness of things.

– How to Turn Around Your Negative Thinking – Scott Bea

Value the negative experiences.
Don’t rush judgment.
Take complete responsibility for your life.

– 3 Ways to Turn Negative Experiences Around – Matt Mayberry

A problem can only be resolved if someone brings attention to it but if you don’t plan to be constructive, keep your thoughts to yourself.
If you, however, would like to be, known as a problem solver instead of a complainer, speak up. If you do it the right way, you will make a positive change that could do a lot to improve your work environment. Rather than raising your boss’s ire, you may instead be the recipient of his or her appreciation.

– 5 Tips to Help You Lose Your Negative Attitude at Work – Dawn Rosenberg McKay

It takes a real effort a lot of the time to concentrate on the positive. I know there’s a direct link to positive thoughts and success. I have read about it, studied it, and tried to live it most of my adult life.

– “The Nattering Nabobs of Negativism” – Gary Weiner

[Again, the articles in full have more helpful info…when you have the time or inclination to read further. At the end are two links to HR and supervisors/managers.]

My own small observations (beyond the above excellent points):

If the workplace itself is fueling negativism, do what you can to shakeup where you work. Try a different venue for day-to-day work. Traveling can be a tremendous help (if you can financially and strategically make it happen – for yourself and others). Working remotely doesn’t fix what’s hard but it dilutes contact and interaction with what’s hard.
If others have judged you by this current season of life and don’t want to work with you, don’t let that deter you from your purpose. Mend relationships if you can. If not, embrace the “what is” in your life, and celebrate the healthy relationships you have and pursue work you love, wherever you can make a difference.
Stay in the present moment. The past, distant or recent, is where your negativism was birthed. The future either strikes more fear in your heart or stirs hope (as in a job change or some other imagined change) that you can’t be sure is real. For this moment, stay at task, nurture your current relationships, focus in.

An expression floating around the internet lately goes something like this:

“What you practice, you get very good at.”

As that relates to negativism, do we really want to get good at that? No. In fact, practice doesn’t always make us good at something. We can practice unhelpful, unhealthy habits and they can become ingrained….even permanent…unless we intentionally do the work to reverse them. Photo Credit: QuoteFancy

Where are you in all this? Please comment below. It would be helpful for us to hear from each other. This is a safe place.

Negativism is contagious, but so is positivity. Both have their own satisfactions. There may come a day that the new-honed habit of negativism turns on us and we see if for the robber it is. Then the work will begin to turn our lives around…before it’s too much damage is done.

If you don’t currently struggle with negativism, take note of those around you who do struggle. This is not something (or someone) to just avoid…this is someone who even the Apostle Paul determined to help…

“Finally brothers, whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is lovely, whatever is commendable–if there is any moral excellence and if there is any praise–dwell on these things.” – Philippians 4:8

3 Tips for Decreasing Workplace Negativity – [written with a Human Resources focus]

Turning Around Negative Attitudes [a must read for supervisors and managers]

Adam Grant, Attitude, Brand, Character, Communication, Community, Conversations, Courage, creativity, Critical Thinking, Disciplines, Family, fresh start, Habits, Inspired, Leadership, Life Skills, Love Your Neighbor, Monday Morning, Monday Morning Moment, Productivity, Team, Workplace Culture, Workplace or Marketplace

Monday Morning Moment – Adam Grant on 3 Traits of the Highly Functional Workplace

April 2, 2018 admindeb Leave a comment

Photo Credit: Pixabay

I love Mondays! It’s ripe with possibility…and prospects of new beginnings. The tricky part of the start of any week is not settling into your work station and returning to the “same ol’, same ol'” – whatever that might entail. Even when we are excited, or at least hopeful for what’s next, we can default to usual rhythms and routines. They are familiar and comfortable (at least on the surface). Neuroplasticity – the brain’s ability to restructure itself after training or practice – can be both our enemy AND our friend.

If you love your work and you see how you fit integrally on your team, and you love your team, that is fantastic! Celebrate that every day! For you, I would just love if you could take a minute and comment below. What do you see at work in your situation? What do you do yourself to nurture that workplace experience?

[Even if you love your job, would you be willing to consider how you could help other teammates to have your experience and move to the top of their professional game?]

Adam Grant is one of those guys who loves his work…and shares generously with all his readers and TED Talk and podcast viewers/listeners.Photo Credit: Flickr

WorkLife with Adam Grant: A TED Original Podcast

Adam (he makes it feel comfortable to refer to him by his first name) is an organizational psychologist and professor at Wharton Business School. He’s authored excellent books and is now moving into a new role as pod-caster. He has affirmed much of what I believe about workplace culture and its impact on day-to-day function, employee engagement, and outcomes/product.

Author, entrepreneur Damon Brown interviewed Adam Grant and posted recently on the traits of companies which are the most highly functional. His findings weren’t surprising to me, but I’d like to hear what you think.

Best-Selling Author Adam Grant: The Most Highly Functional Companies Have These 3 Traits – Damon Brown

3 Traits of the Most Highly Functional Companies:

These companies make a high priority of helping their employees discover both their weaknesses and strengths, together with their coworkers. The goals relate to outcomes, sure, but, as part of that, the professional development of each employee, as well as team cohesion and a “best practice” level of collaboration. How refreshing when both department heads and all stake-holders turn a mirror on themselves for the sake of both the individual and the whole. Having this core value could turn a company on its head…in a good way!Photo Credit: Pixabay
Adam Grant has discovered that many high functioning organizations have flexible hierarchies. You might walk into one of these work meetings and not be able to tell who the “big boss” is. Also, when a decision is made, it is not always top-down. Sure, the decision is given authority from the top, but the process clearly demonstrates and validates the employees closest to a decision (and the impact of the decision) to make that decision. Again, please comment below if you work in such an environment. For me, the whole idea of this is so reasonable and wise. By the way, even if your hierarchy is currently rigid, what would it look like, if you began working toward flexibility? What could be your next steps?Photo Credit: Pixabay
Highly functioning organizations use the word “family” in describing themselves. Not in a smarmy, feel good way, but in actual experience of community and belonging and care. We as colleagues can make this happen within a team, whether it is a top-down experience or not. We communicate and demonstrate, in good faith, that we have each other’s back. We show genuine care for each other and don’t allow ambition or personal preference blind us to the needs of the rest of our team. This actually can eventually have a cross-team impact…if we are patient. If you wonder how, just search on-line for Adam Grant – he has both written and spoken volumes on this.

All three of these traits, or patterns, point to a vision that is highly peopled. It is not just driven from the top. Nor is it owned by one work group over another. A shared vision, in the truest sense of its meaning, gives room for all players…with their varying strengths and weaknesses. There is space for leaders and those who prefer to follow (excellent leaders or even those not-so-much), for the persuaders and those willing to consider the persuasion, for the decision-makers and those who want to speak into the decisions. Your over-all vision might be right but engaging all employees in going after that vision makes for highest function (especially for all you efficiency folks out there). Highest function and greatest care for each employee. That is a vision all of us could share or even own.Photo Credit: Flickr

What all this says to me is that people matter. Not just the most brilliant, bombastic, or brand-worthy, but everyone in the organization. Maybe you already work in such a company. if not, you …each of us can move it in the direction of such a company.

After all…it’s Monday. Who knows what could happen by the end of the week?

Best-Selling Author Adam Grant: The Most Highly Functional Companies Have These 3 Traits – Damon Brown

WorkLife with Adam Grant – Podcast – The Problem with All-Stars

Why Our Brains Fall for False Expertise, and How to Stop It – Khalil Smith

Infographic: 1 of These Four Strengths Is Your Superpower – Damon Brown

Self Sacrifice Won’t Get You Ahead. Wise Leaders Do This Instead – Damon Brown

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Monday Morning Moment – the Essence and Ethics of Spin in Our Work, Our Politics, and Our Community

March 19, 2018 admindeb 2 Comments

When I was in college, many years ago, a statistics course was required in my nursing program at Emory University. It was essentially a non-math course, more on critical thinking. The textbook was Darrell Huff‘s classic How to Lie With Statistics.

If you haven’t read this little book, you should at least track down some of the quotes from it:

“If you can’t prove what you want to prove, demonstrate something else and pretend they are the same thing. In the daze that follows the collision of statistics with the human mind, hardly anyone will notice the difference.”

“Nothing has been falsified—except the impression that it gives.”

“Even if you can’t find a source of demonstrable bias, allow yourself some degree of skepticism about the results as long as there is a possibility of bias somewhere. There always is.” – Darrell Huff

A fairly naive, trusting girl from a small Southern town became a bit more savvy after reading that book. Savvy but not yet skeptical.

The skeptical came and went with the years following.

When we lived overseas, local friends often broached the topic of American politics, a much less threatening topic than talking about their own government. Because I thought I knew our government, I would wax on about the positives of living under such a one. Our friends would smile at the seeming absurdity that our politics were less corrupt than their own.

Then we came home to the US…

I’m learning more and more about spin…or turning a message to the advantage of the one delivering it.

“I would define spin as the shaping of events to make you look better than anybody else. I think it is . . . an art form now and it gets in the way of the truth.” – Benjamin Bradlee

Definition of Spin – Richard Nordquist

We’ve been back stateside many years now, and I have come to realize that none of us are immune to using spin to persuade. We can actually become very expert at it, almost without knowing. In fact, to be both honoring and honest, we must be vigilant and guarded regarding spin. In both avoiding its use and not reacting to its use. How might we react? Two negative ways: either becoming morally outraged because it smacks of lying, or by our own slick checkmate spin in return. Neither of these move the conversation or relationship to a healthy place.

The “What you see is what you get” kind of integrity sounds really old-fashioned these days. Not even smart. We are bombarded by messaging that sounds so true, so right (or so wrong it has to be true). We sometimes miss or disbelieve the bias that also exists.

Somewhere between the truth and a lie, there’s “spin.”…You too can spin if you look at data, filter it through your biases, and preach it like gospel. The rationale is that it isn’t really lying, just putting a bias on what is already true. So what’s wrong with it? – Mark S. Putnam

Before you choose to spin yourself into trouble, understand that in the context of ethical communication, you should be clear, truthful, and honest in what comes out of your mouth. Spinning is like any other kind of dishonesty, it’s wrong. It makes good old fashioned lying sound clever and trendy. It can be said that stupid people lie and smart people spin. – Mark S. Putnam

Ethical Communications: Spinning the Truth – Mark S. Putnam

Some authors use very different words to describe spin…

Harry Frankfurt, American philosopher and educator, wrote a book On Bullshit. [He also wrote a followup book On Truth.] I’m not keen on this word, at all, but Frankfurt casts a sympathetic eye on the one compelled to use spin. Any one of us could find ourselves floundering here:

“Bull**** [Deb’s edit] is unavoidable whenever circumstances require someone to talk without knowing what he is talking about. Thus the production of bull**** is stimulated whenever a person’s obligations or opportunities to speak about some topic are more excessive than his knowledge of the facts that are relevant to that topic. This discrepancy is common in public life, where people are frequently impelled — whether by their own propensities or by the demands of others — to speak extensively about matters of which they are to some degree ignorant.”

“When an honest man speaks, he says only what he believes to be true; and for the liar, it is correspondingly indispensable that he considers his statements to be false. For the bull****ter, however, all these bets are off: he is neither on the side of the true nor on the side of the false. His eye is not on the facts at all, as the eyes of the honest man and of the liar are, except insofar as they may be pertinent to his interest in getting away with what he says. He does not care whether the things he says describe reality correctly. He just picks them out, or makes them up, to suit his purpose.” – Harry G. Frankfurt, On Bull****

Finally, educator and attorney Kendrick Macdowell wrote a short and insightful piece on spinning versus lying:

There is a difference. And in my view, a critical difference. It is this: lying is cynical and deliberate disregard for the truth; spinning is benign disregard for the truth that never employs false facts.He further speaks of the origin of spinning: misdirection. (“Okay, other than that, Mrs. Lincoln, how was the play?”) Focus attention away from the unpleasantness onto something positive, even preposterously positive — without lying. Or maybe focus on something more negative as misdirection. Macdowell takes the high road on distinguishing spinning and lying (and if you read the rest of his take, you may also). He concludes with: “We’re a better people when we have a nose for spinning and know how to challenge it on the merits.”

Spinning Versus Lying – Kendrick Macdowell

Unlike spiders who rarely get caught in their own or other spiders’ webs, even the best spinner of deceit can eventually be exposed. Spin happens. Sometimes over the course of a career, when ambition or fear of failure prompts us to color our findings, or message, in a favorable direction. Wisdom for all of us is to recognize spin, and to reckon that we are all vulnerable to its use or misuse. Wisdom is not calling it lying and also not extolling it as smart. Wisdom is to discipline our communications by being tireless students of our community, our company, the market… and then bring as truthful message as we can that has benefit for all involved.

[Have you had the occupational hazard of needing to use spin in a situation? Or have you been more on the receiving end of a spin campaign? Help us learn from your situation by commenting below.]

YouTube Video – Harry G. Frankfurt: On Bull****

CNLP 178: Scott Sauls on Unhealthy Ambition, Envy and Isolation in Leadership – Carey Nieuwhof

YouTube Video – What Is SPIN? What Does SPIN Mean? SPIN Meaning, Definition & Explanation

YouTube Video – The Language of Politics – Stephen Fry’s Planet Word – BBC – Euphemism/Verbal Slipperiness

Adam Grant, Books, Community, Inspired, Leadership, Life Skills, Monday Morning, Monday Morning Moment, Relationships, work, Work Culture, Workplace or Marketplace

Monday Morning Moment – A Space and a Place on the Team

March 5, 2018 admindeb 3 Comments

Photo Credit: Gtrinity

Work space is always a premium in companies. Whether you work in a cubicle or a full-fledged office with a door, a space of some sort that belongs to you (shared or not) is vital. I remember vividly a time I had the opportunity to pour over a department’s new office space design. It was a fascinating and eye-opening experience.

Some of the team members work remotely, and I noticed there wasn’t a space designated for those who are not regularly in the office. Showing this to the person on point for working out the space assignments yielded an “Aha!” moment. She was kind to listen to a relative outsider, initially explaining how that probably happened because they are rarely in the office. Could it be that they are rarely there because there is no space for them? Something to think about if you want to rub shoulders and share ideas with those valued team members…if space is made for them.

Along with space comes the idea of a place on the team. Do you know your place on your work team? What you bring to the table? What unique role you play in the mission of your organization? C-suite leaders and department heads, of course, define some of that through a title, vision, and job description. They made a place for you on the team organizationally. Your role is to carve that place out…to add value to the work of the team through your own passion and applied competencies. Also you, as team member, can add value to your colleagues by your care for them – by being “the rising tide that lifts all boats” – [Quote #30 – Adam Grant].

Photo Credit: The Brand Bank

How exhilarating it is when our bosses communicate to us and the larger team how relevant we are to them and the work! However, that can’t be our motivation. We must set in our own minds, that as part of the team, we have that grand opportunity to make a real difference. Whether obvious to leadership or not, we can apply our best selves to the vision, to the outcome, and to the people we work with and for. Business leader John Maxwell once spoke at the Global Leadership Summit on this very topic.

Maxwell’s book Intentional Living: Choosing a Life that Matters focuses on this idea of “adding value” to others. At first, I thought that an odd idea because people already have value. Period. Then, the more I listened to him and the more I read about healthy teams, I saw the wisdom in this. We can get absorbed in the task and the goals, and miss the people within the tasks. It is part of the whole “space and place” component of team. Give a listen to Maxwell in this brief but packed 3:40 minute video on “adding value to people”.

In the course of busy work and personal lives, we are not even thinking sometimes of the need for “space and place”. This Monday morning, spend a quiet minute maybe on the people you call team and what space and place you’ve made for them to thrive and grow. It will always come back, like Adam Grant says, to benefit you as well.

Attending or Focus, Attitude, Character, Communication, Conversations, Critical Thinking, Disciplines, fresh start, Habits, Inspired, Leadership, Lessons Learned, Monday Morning, Monday Morning Moment, Productivity, Relationships, Transformational, work

Monday Morning Moment – Blind Spots…Gulp. What Are Yours?

February 26, 2018 admindeb 1 Comment

Photo Credit: Dan Rockwell, Leadership Freak

What do our faces and body language communicate? A friend and I were talking recently about how, as we’ve aged, our faces apparently have a resting pose of anger or disapproval. What?! When we were clued in on this, we both took action to keep a bit of a smile on, as a practice to avoid being misunderstood.

Not really a blind spot or is it? Blind spots are features of our personality (and physicality) that communicate something (usually negative) to others yet we are unaware of it ourselves. Blind spots are not necessarily intentional and if we were made aware of them we might be highly motivated to change or reckon with them.

Do we have blind spots in our posture and our behavior? In our decision-making or execution? Yes…and yes.

This isn’t a case for navel-gazing or over-thinking. We actually can’t discover our own blind spots without the help of others. However, sorting out our blind spots can, in fact, makes for healthier and happier relationships. As we realize how these not-easy-to-see patterns can have impact on work and life.

Following are four takes on blind spots by four business leaders. You seriously might want to jot down any of the blind spots that could be at work in you. Then check out these authors’ take on how to wrestle with these blind spots. Read the full articles by clicking on the links.

Thought leader, and CEO of her own management consulting firm, Davia Teman on 10 Leadership Blind Spots That Can Trigger Business Crises in 2017

Photo Credit: Davia Teman, Forbes

[Teman goes into these 10 surprising “don’ts” in her article here with excellent counsel on how to get started dealing with these blind spots. Her expertise in crisis management in companies and careers gives weight to the idea of steering clear of over-trust and leaning into tested verification. Fascinating.]

The Top 10 Leadership Blind Spots, and 5 Ways to Turn Them Into Strengths – Marissa Levin – Entrepreneur and CEO of Successful Culture

Going it alone
Being insensitive of your behavior on others
Having an “I know” attitude
Avoiding the difficult conversations
Blaming others or circumstances
Treating commitments casually
Conspiring against others
Withholding emotional commitment
Not taking a stand
Tolerating “good enough”

Levin’s consulting firm provides help with leadership and strategy development, as well as culture-building. I am amazed sometimes what kind of assistance we can get online for such things. You can read more on her 10 leadership blind spots and especially her 5 compelling prescriptions for them here.

Leadership coach, consultant, and blogger Dan Rockwell‘s piece on Sudden Breakthroughs in Subtle Blind Spots

Over-estimating your strengths. You think you’re a great communicator. They think you’re boring.
Over-estimating your approachability. You see yourself as welcoming and open. Teammates nickname you, “Pitbull.”
Over-estimating your listening skills. You think you’re exploring options. In reality, you’re killing ideas, cutting people off, and talking too much.
Over-confidence in your solutions. You call it problem solving. They call it defending your viewpoint and devaluing theirs.
Over-confidence in your ability to understand how others think and feel. You call it insight. They call it out of touch.

Rockwell gives 10 gut-punch but empowering rapid-read prescriptions on how to take blind spots to breakthroughs. Read them here, if you’re ready to deal with those 5 blind spots or others.

7 Leadership Blind Spots That Drive Your Team Crazy – Carey Nieuwhof, Pastor, Leadership Consultant, and Podcaster

Underestimating How Much Work It Takes
Impulsive, Emotion-based Decision Making
Being Indecisive
Being Too Decisive and Not Valuing Input
Creating an Unsustainable Pace
Working Too Few Hours
Expecting Others to Put in More Than You’re Willing to Put In

[Read Nieuwhof’s succinct and helpful commentary on each of these here.]

Months ago, I also wrote about blind spots (here). The following is an excerpt:

Life coach and writer Martha Beck prescribes a way to discover our blind spots.

“I know how valuable honest feedback can be, how much precious time it can save in my struggle to awaken. I still have to force myself to go looking for it, but when I do I almost always benefit.

Try this: For a week, ask for blind-spot feedback from one person a day, never asking the same person twice. Just say it: “Is there anything about me that I don’t seem to see but is obvious to you?” You’ll probably want to start with your nearest and dearest, but don’t stop there. Surprisingly, a group of relative strangers is often the best mirror you can find. I’ve worked with many groups of people who, just minutes after meeting, could offer one another powerful insights. Like the emperor in his new clothes, we often believe that our illusions are confirmed by the silence of people who are simply too polite to mention the obvious. Breaking the courtesy barrier by asking for the truth can change your life faster than anything else I’ve ever experienced.” – Martha Beck Photo Credit: Vimeo

As hard as negative feedback is to stomach, it is a great help to avoid continued odd responses from people or the distancing that can happen when our blind spots get in the way of intimacy and care in relationships.

Now blind spots and “buttons” are different and yet connected. Buttons – those things people do that make us crazy – actually point to some of our blind spots in the way we respond to people pushing those buttons.

For instance, one of my buttons is when someone treats me like I’m stupid, or gullible. Like when a person tries to help me understand a decision he/she has made as if it’s a good thing when I know, and he/she knows, it’s not necessarily a good thing for me. This sort of thing makes me really burn (standing in the need of prayer here). OK…that’s a button, but my response can reveal a blind spot. My blind spot is that if I take a stand in some area then it means that I am “totally right” in that stand. Sort of the same as the button but from a different direction, you know what I’m saying? My blind spot response in that situation leaves little room for figuring out what the other person’s own “stand” truly meant. It’s helpful to know our blind spots and our buttons so we can work out ways of being more honest and honoring in our communications with colleagues…well, with everyone.

What do you think?

Seeing Your Emotional Blind Spots – Martha Beck

What’s Your Blind Spot – Jane Taylor

6 Career Derailing Blind Spots and How to Overcome Them

How Successful People Cure Their Blind Spots – Kevin Kruse

How to Watch Out for Blind Spots in Your Leadership – Lolly Daskal

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Monday Morning Moment – the Components of Truly Multiethnic Organizations – Color, Culture, Compromise, and Community

January 29, 2018 admindeb Leave a comment

Photo Credit: ProExcell, Eclassified

Is being multiethnic part of your organization’s DNA or core values?

Whether a part of a Fortune 500 company or a megachurch, or whether just beginning a small business or a new church plant, our values are soon exposed. First, by our goals and then by our makeup.

“Like begets like”. For better or worse.

So…what if we see the value of multiethnicity in our organization, is it apparent in our makeup?

A quick assessment can come out of the 80/20 rule: when one racial group accounts for 80 percent or more of the membership (or organization).* In the US, if our company has 100 employees, and 79 or fewer are white, we are moving in the direction of being multiethnic in our makeup. Easier than counting through employees, just look at the makeup of the leadership team. That readily speaks to the direction of the organization.

I’m not talking quotas here, at all. Racial diversity is probably not the ultimate goal. It can, however, be a part of the goal.

If we are part of a mono-cultural (a racial majority) organization, there is benefit in asking these questions: Should we look more like the rest of the world? What do we communicate when we don’t? What problems do we make for ourselves in keeping the status quo? What positive impact can we have on the present and future, if we do act, moving toward multiethnicity, with intentionality?

For starters, let’s examine the components of a multiethnic organization – color, culture, compromise, and community.

Color and Culture – Pastor and writer Bryan Loritts gives perspective in his book Right Color, Wrong Culture: The Type of Leader Your Organization Needs to Become Multiethnic (A Leadership Fable). Written in the style of the great Patrick Lencioni leadership books, it’s a fast and fascinating read, with much to mull over afterward.Photo Credit: Cedarville University

In his book, Loritts paints a clear picture of color and culture as he defines 3 types of cultural expression.

C1 – Persons within a certain ethnic group who have assimilated into another ethnic group. Loritts uses one such example from our TV pop culture of a few years ago: Carlton Banks of The Fresh Prince of Bel Air -and the It’s Not Unusual dance. On the surface, these persons would seem to easily blend into an emerging multiethnic organization. They bring racial diversity without rocking the institutional boat. Will just considering skin color get us to goal?

C3 – At the other end of the spectrum, the persons within an ethnic group who absolutely refuse to assimilate within other ethnic groups or cultures. Again, from the same 90s TV show, Loritts uses a different character as a light-hearted example: Fresh Prince Will Smith Dancing. C3s do not blend into the majority ethnic group and have no intention of doing so. What they bring to an organization is ethnic definition.

Hang in there with me. Especially if you’re thinking this has nothing to do with competence or corporate excellence. There’s more.

C2 – Those persons who have the unique ability to go from one culture to another, without compromising or losing who they are in the process.

Who did Loritts give as a person we can all recognize as a probable C2? Denzel Washington. When you look down the 30-years-plus of Washington’s films, he chose to portray a wide range of characters at which we watched and wondered. C1s, C3s, and, of course, C2s. Washington is a black man with the wisdom and understanding of one who will bring his best to any situation, without losing himself.

This breakdown of cultural expressions made me take a long, hard look at my own life – if not my preferences, definitely my default. I’m a C2 wannabe in a C3 life AND organization. In earnest, I do want to be a C2, but too many actualities in my life point to the fact that I’m not there yet…but “there” is my goal.

We need C2s to grow into truly multiethnic organizations.

Compromise – To move our organizations toward a goal of multiethnicity, compromise, in the best sense of the word, will be required. As we look at our makeup and our market, we must ask hard questions of ourselves. What are we really willing to invest to get to a multiethnic leadership and true organizational partnership across cultures?

If leaders are interested in exploring and reaching beyond their particular demographic, they must understand that a lot of it has to do with …leadership. This is something that has to be flowing out of the leader. This intentionality and staffing will always prove to be a major catalyst for change. DeYmaz also issues a call for intentionality when it comes to developing diverse leadership teams…Bryan Loritts says the ideal candidate for a leadership role is what he refers to as a C2 leader. “A C2 is a person who is culturally flexible and adaptable without becoming ethnically ambiguous or hostile.” As an example of a C2 individual he points to actor Denzel Washington,as someone with the unique ability to play a variety of culturally-different roles while remaining true to himself in the process.* – Jeff Fehn

A Training Curriculum Model of Multiethnic Ministry Best Practices Designed for Harmony Vineyard Church – Jeffrey A. Fehn

Community – With intentionality and the willingness to give space to other ethnicities and cultures, our organizations can look like and identify with the world we serve. Our products and identity can communicate both excellence, relevance, and highest humanity as we become more multiethnic. In fact, while we may strive toward diversity or multiethnicity… really the goal needs to be multiculturalism…enriching and empowering each other personally and organizationally.

While cultures are defined by their distinctiveness, community and interaction rely upon commonalities to establish unity. In order to have intercultural relationships, some accommodation must be made on one or both sides of the cultural divide. But the act of accommodation represents, to some degree, a compromise and loss of cultural values. – Mark Naylor

Photo Credit: Together for Adoption

A truly multiethnic organization will be multicultural.

What is gained in formulating goals that bring together ethnicities and cultures with processes that encourage positive compromise and rich community? I’d say…the world.

Thoughts?

Where will these kids work, serve, and do community one day?Photo Credit: Flickr

[Postscript: Pat Lencioni’s most recent post popped up in my email this morning, a day after my weekly post went up. He adds one other “C”: Conflict – check out his read on Diversity’s Missing Ingredient.]

Right Color Wrong Culture: The Type of Leader Your Organization Needs to Become Multiethnic (A Leadership Fable) – Book Review by Chis Pappalardo and J. D. Greear

Right Color, Wrong Culture: The Type of Leader Your Organization Needs to Become Multiethnic (A Leadership Fable) – Bryan Loritts

*A Training Curriculum Model of Multiethnic Ministry Best Practices Designed for Harmony Vineyard Church – Jeffrey A. Fehn

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Monday Morning Moment – On Being White in a #BlackLivesMatter America – in Remembrance of Martin Luther King, Jr.

January 15, 2018 admindeb 7 Comments

Photo Credit: The Blue Diamond Gallery, Alpha Stock Images

I have never felt so white as in recent years. Even all the years we lived in North Africa weren’t like now. Being white, politically conservative and evangelical, some would say, in our current political and cultural climate, that folks like me come from a camp of perceived unsavories.

That reality is might be changeable as political parties come and go in power. What I would love is to have conversation with you…if you would engage with me in the Comments below…is about the realities of those whose skin and cultural experience is black.

No matter what my heart is toward people of color or my attempts to bridge the racial gaps of this city…is it too little, too late? No. I know it’s not too late, but what can I do definitively to help?

This is what I’m asking and searching out.

When the Rodney King arrest happened and became a cultural phenomenon, we were living in the hills of East Tennessee. Far from the struggles that poverty and racial tension bring to urban America.

With violence in the US on the rise, it is easy to see how edgy police officers could get. Police brutality is never the answer. It is, however, a part of the many problems we have in our country right now.

Don’t Just Blame the Cops: Who Is responsible for America’s Killing Fields? – John W. Whitehead – Huffington Post

[I couldn’t imagine someone I loved being in law enforcement and am grateful for these men and women who try to do right and try to keep us ALL safe.]

What stirred me to write today (besides it being MLK Day) was an account by a friend of mine who was pulled over recently by local police. This friend is well-educated, conservatively dressed, articulate, and kind. He lives in a part of the city that is being revitalized, doing work in a non-profit organization and he has a family. He is also black.

When we talked, he told me this was actually the fourth time he had been stopped for confusing reasons that could have put him in harm’s way, when he wasn’t guilty.

When he was in high school, he was among a group of students gathered by a police officer. The purpose of the class was to teach them “how not to get shot” if ever approached by law enforcement.

My friend has applied those lessons on these multiple “pull overs”.

When he and his wife shared the details of some of these encounters with police, it caused me to be scared for them…and for all those who experience this kind of profiling (because of their color?).

That conversation reminded me of my only experience that was anywhere close to his. [And then, it’s not even close.] Once when we lived in North Africa, a police officer pulled me over, took my papers and refused to return them to me until I paid him “a fee”. I had done nothing wrong, and I couldn’t leave without my papers. Stuck. It was the only time in all the years we lived overseas that I essentially cooperated with a bribe.

As infuriating and exasperating as that North African experience was, I still felt the benefit of white privilege. I had the money to pay him. I, an unaccompanied woman, was driving a car. I knew if I appealed (to anyone in our hearing that day), he may have probably backed off.

A big difference between my friend’s situation and mine was that I knew there was a way out. Not sure of his confidence of that…

Photo Credit: Flickr

The phrase “white privilege” feels wrong, to be honest, and I chafe in every conversation where it comes up. I wanted to be a person who has tried to be “color blind”. The problem with that “color blindness” is our black neighbors, coworkers, friends don’t have that option. I’m beginning to see and acknowledge how privileged I am in so many ways. This is what I used to call “blessed” which had no color attached. Unfortunately, when my friend shares his experiences, I want to agree with him. There is privilege attached to my life. If there is privilege, then how do I use it for the sake of others?… This friend of mine has his own privilege through education and class, BUT the color of his skin trumps all of that.

YouTube Video – If Someone Doesn’t Understand Privilege, Watch This

On Sunday, at the start of our church service, I saw, sitting by our pastor, a person of color, wearing the “pastor’s mic”. I’d been praying for some time that when we added to our staff, we would seek a black man or woman. When Rayshawn Graves was introduced as our speaker, I forgot for a moment that his presence was aligned with our observance of MLK Day. Initially my heart thrilled at the possibility that he was preaching “in view of a call”. Oh well (I would find out later)…he is contentedly on staff at Redemption Hill Church in Richmond.

Rayshawn preached out of Ephesians 2:11-16 on the reconciling of Jewish and Gentile believers. He also preached on Galatians 2:11-16 on how racism can creep into even the most devout believers if we aren’t careful. His message was so encouraging to me as a white believer desiring to figure how to deal with racism in America (what could I do?). My takeaways from his assuring and equipping sermon follow:

Racism is a sin which will always be present. It separates and isolates us from God and each other.
Jesus died for that sin as for all other sins.
Through Him, we can have the guilt of that sin removed. We can all be free to live in unity with God and each other.
Our identity in Christ is above every other identity we may have.
We don’t have to live out guilt (as whites) or the hurt of racism (as blacks). We belong to Christ and we are called to live that out – loving God, loving others, making every effort to keep and preserve the unity of the Spirit and the bond of peace (Ephesians 4:2-3).
We are called to bear one another’s burdens (Galatians 6:2) – within the church and with marginalized peoples especially. Unless we come close to each other, and have heart conversations, how will we know what those burdens are?
Because our identity is in Christ, and we love Him and want to be like Him, we make a habit of being proactive in pursuing reconciliation.

You can listen to Rayshawn’s sermon in entirety here. So helpful.

#BlackLivesMatter: A Guide for Confused White People – Sarah Wotaszak

YouTube Video – A Biblical Response on Race – Sermon by Tony Evans

Photo Credit: Wikipedia

As we pause on Martin Luther King Day and reflect on the sobering issue of racism in our country, and world, we can be hopeful. The hope must be grounded in what has already been done for us to be unified…and what we can do, based on truth, towards racial reconciliation. Still thinking of my friend, somehow profiled by law enforcement, I am more resolved than ever before to reach out in as many directions as possible. May God open doors and bring unity.

Providence Is No Excuse: Exposing a Reformed White Supremacist – Daniel Kleven

Postscript: Below I have excerpted just a few of Martin Luther King, Jr.’s observations on what was happening in his day. He wrote these to a group of white pastors who had expressed concern about his actions. He wrote from the Birmingham jail where he was imprisoned for nonviolent demonstrations against segregation.

[Bold emphases are mine. Read his letter in its entirety here.]

Injustice anywhere is a threat to justice everywhere. We are caught in an inescapable network of mutuality, tied in a single garment of destiny. Whatever affects one directly affects all indirectly.

History is the long and tragic story of the fact that privileged groups seldom give up their privileges voluntarily. Individuals may see the moral light and voluntarily give up their unjust posture; but, as Reinhold Niebuhr has reminded us, groups are more immoral than individuals.

“Justice too long delayed is justice denied.”

I must confess that over the last few years I have been gravely disappointed with the white moderate…the white moderate who is more devoted to order than to justice; who prefers a negative peace which is the absence of tension to a positive peace which is the presence of justice…

I am coming to feel that the people of ill will have used time much more effectively than the people of good will. We will have to repent in this generation not merely for the vitriolic words and actions of the bad people but for the appalling silence of the good people.

Photo Credit: Flickr

I gradually gained a bit of satisfaction from being considered an extremist. Was not Jesus an extremist in love? — “Love your enemies, bless them that curse you, pray for them that despitefully use you.” Was not Amos an extremist for justice? — “Let justice roll down like waters and righteousness like a mighty stream.” Was not Paul an extremist for the gospel of Jesus Christ? — “I bear in my body the marks of the Lord Jesus.” Was not Martin Luther an extremist? — “Here I stand; I can do no other so help me God.” Was not John Bunyan an extremist? — “I will stay in jail to the end of my days before I make a mockery of my conscience.” Was not Abraham Lincoln an extremist? — “This nation cannot survive half slave and half free.” Was not Thomas Jefferson an extremist? — “We hold these truths to be self – evident, that all men are created equal.” So the question is not whether we will be extremist, but what kind of extremists we will be. Will we be extremists for hate, or will we be extremists for love?

– Martin Luther King, Jr. , From the Birmingham Jail – August 1963

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Monday Morning Moment – Are Customers Loyal to Your Company or to Your Employees?

December 4, 2017 admindeb Leave a comment

OK, any of us familiar with Chick-Fil-A restaurants know the yummy goodness of their chicken sandwiches and waffle fries. However, the stand-alone deliciousness of the food can not actually be separated from the quality of customer service. If I lived in Lenoir, North Carolina, for instance, I would drive across town to dine at operator Mike Sheley’s Chick-Fil-A. His character, kindness, and community commitment infuse his staff. “It’s my pleasure” is part of their heart language and also our customer experience.

My loyalty to Southwest Airlines is similar. The free bag check and cheap fares definitely matter as I choose what airlines to book. Then there is the customer service as fleshed out in Southwest employees like Candace Hewitt. She reached out to me, sitting at the gate, in a time of grieving over two years ago…and she still does from time to time.
That’s the kind of employee that inspires customer loyalty to a company.

Companies these days are often focused sharply on business processes that streamline innovation and the quality and availability of the product or service. Competition is a constant stressor.

What if we are missing the opportunity to nurture our hidden customers? The employees themselves.

Thought leader Michael Lowenstein researches and writes extensively on this. This making employees “ambassadors” of our companies. For those interested in exploring what he and others recommend, I’ve included links below.

In brief, if you’re thinking this might be an issue to address, here are Lowenstein’s recommendations for building such a workplace philosophy and ethic:

Some years ago, my colleague Jill Griffin and I identified nine ‘best practices’ for generating employee behavior which extends beyond loyalty to contribution and commitment.

1. Build a Climate of Trust – That Works Both Ways
2. Train, Train, Train and Cross-Train
3. Make Sure Each Employee Has A Career Path
4. Provide Frequent Evaluations and Reviews
5. Seek To Inform, Seek To Debrief
6. Recognize and Reward Initiative
7. Ask Employees What They Want
8. By All Means, Have Fun
9. Hire The Right Employees In The First Place

To build more of the first best practice, employee trust and empowerment, into the company culture, consider the following:

• Insure staff trust and empowerment are key values in the firm’s mission and vision statements
• Practice effective story-telling
• Create company rites and rituals that help reinforce the rewards of employee trust
• Maintain a free flow of information between management and staff to reinforce the trust factor and help prevent negative communication and gossip.
• Actively expose all employees to customers’ perception of experience value
• Teach senior managers the importance of ‘walking the talk’ and inspiring employee trust. – Michael Lowenstein

Whatever our company or organization, cultivating practices which enhance employee loyalty will yield the fruit of customer loyalty. Whether or not we can measure that, in the end, the former is a worthy goal all on its own.

Research: Are Clients Loyal to Your Firm or the People in It? – Joe Raffiee

Why Managers Should Care About Employee Loyalty? – Timothy Keiningham and Lerzan Aksoy

Does Employee Loyalty = Customer Loyalty? And, Did It Ever? – Michael Lowenstein

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service – Deb Mills Writer

Eyes on the Customer Experience Prize: Will 2016 Be the Year of the Emotionally-Driven Employee Ambassador? – Michael Lowenstein

Jeffrey Pfeffer: Why Companies No Longer Reward Loyal Employees – Eilene Zimmerman

8 Reasons to Keep Your Customers Loyal – Rama Ramaswami

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Monday Morning Moment – Turning Ordinary into Extraordinary – The Fred Factor

November 27, 2017 admindeb 2 Comments

Photo Credit: SlideShare

Happy Monday, Friends! This weekend’s activities included a visit with friends in their home in the Virginia mountains. The wife is an artisan, and the husband is on staff at a nearby university. He, in fact, mentors student leaders as part of his work. In my little gift bag for them was a favorite leadership story by Mark Sanborn. Its odd title is The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary.

Sanborn uses his experience of a mail carrier named Fred as the hero of his story. Fred, because of his commitment to personal care and service, elevates a seemingly mundane job into the stuff of excellence and fulfillment. On the long drive over, I opened the book and re-read the bits of wisdom we can learn from such a person’s character. We actually have such a mail carrier in our daily lives, and the mail delivery when he is on vacation is very different than when he is on the job.

[Our leader guy friend is a deep thinker who actually referred us to one of his favorite books as well: The 33 Strategies of War by Robert Greene. When we returned home we promptly ordered it and will be reading it by mid-week. Our friend can easily read the little book we gave him in a quick evening. My re-reading it on the drive over stirred its wisdom in my heart and my desire to share it with you as well. One day, I’ll share what Robert Greene teaches us from The 33 Strategies of War.]

The Fred Factor includes five distinctive features:Photo Credit: SlideShare

We can determine to deliver excellence in our action and attitude at work, no matter our situation. Mail carrier Fred demonstrated that and modeled the content for Sanborn’s book.

Just to give you a taste of his writing, I list four quotes from the book:

1) “When those who know are able to show, those who learn are able to grow.” – Mark Sanborn

A clear lesson here is to note your personnel who have shown mastery in their work and make opportunities for them to mentor those who are eager learners. It is a perfect win-win. Leadership development is an often-discussed topic but isn’t always executed in effective ways.

2) “When people feel that their contributions are unappreciated, they will stop trying. And when that happens, innovation dies.” – Mark Sanborn

Excellent employees don’t need appreciation or acknowledgement to keep them at the task. However, over time, they will weary of the task (and the vision meant to inspire innovation) if they don’t see how what they do fits in the larger picture. One strategy that prevents stagnation or disengagement is going back to 1) – teaming up mentors and those ready to learn.

3) “You are the spark that sets others on fire when you initiate.” – Mark Sanborn

Initiative is rewarded in a culture where there is freedom to create and ownership of work. Control is at a minimum and inclusion in problem-solving is high. For us as employees, nurturing our initiative is huge. For us as leaders, we do ourselves and our employees good when we guard against waning initiative.

One Behavior Separates the Successful from the Average – Benjamin P. Hardy

Six Simple Ways to Rekindle Your Employees’ Love For Their Job – Lama Ataya

4) “Faithfully doing your best, independent of the support, acknowledgment, or reward of others, is a key determinant in a fulfilling career.” – Mark Sanborn

At the end of the day, for all of us, we are the masters of our own work, in terms of excellence. The greatest challenge to how our day goes is our own attitude. We all know this. Still, it’s easy for us to allow the negative impact of others diminish who we are or what we do. We are wise to keep learning on the job, especially from folks like Fred (and writer Mark Sanborn).

Photo Credit: SlideShare

The Fred Factor – SlideShare – Jitendra Gupta

GoodReads Quotes – The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary by Mark Sanborn

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Monday Morning Moment – Taking Care of Our High Capacity Employees and Volunteers

November 13, 2017 admindeb 2 Comments

Photo Credit: Ben+Sam, Flickr

The Energizer Bunny is an iconic symbol of its own message: “It just keeps going and going…” Such is our belief in high capacity employees and volunteers. In fact, the default is never imagine these tireless folks could run out of steam.Photo Credit: Sarah_Ackerman, Flickr

They don’t usually. However, there are situations when their “keep going and going” is out the door.

Photo Credit: LinkedIn

This week, Carey Nieuwhof, one of my favorite leadership guys, pointed us to the 6 reasons he believes we lose high capacity volunteers.

[High capacity: Nieuwhof describes these folks as those who “can attract other capable leaders; don’t drop balls; love a challenge; constantly overperform”.]

This content is easily generalized to the workplace.

Before we launch into Nieuwhof’s observations, let’s celebrate high capacity folks for a moment. Even as you read this, you may be thinking of a colleague or fellow volunteer who immediately came to mind. That person who stays long at-task after others have lost interest, determined to figure out the solution or finish the project. That person we count on to be “a rising tide that lifts all boats”. That person who carries the ball or puts all she has in the game as if the outcome depends on her. Dependable, tireless, and visionary. Like in the classroom, we in leadership roles too often focus on others more than these because 1) others are either more needy or more demanding, and 2) we figure these “energized” ones don’t need our oversight.Photo Credit: Pixabay

We communicate core values in this, whether we’re aware or not. Nieuwhof’s insight and counsel are much-needed in a high-pressure workplace or organization. For leaders who themselves are already stretched, we count on our high capacity folks to stay at the work they love and we focus our energy elsewhere. Actually, the return on such our investment here, as prescribed by Nieuwhof, would work to our advantage.

6 reasons you’re losing high capacity volunteers (employees)

The challenge isn’t big enough. – When the role is too well-defined and task-oriented with little scope for a broader impact, high capacity individuals may lose interest. It’s less that they have to matter (to the larger organization) but that their work matters…and they can see that by the trust given to them in the challenge.
Your vision, mission and strategy are fuzzy. – Nieuwhof defines these as: “Mission is the what. Vision is the why. Strategy is the how.” If high capacity individuals are clear on the why, they can engage with the mission and go all crazy with the generation and execution of strategy. Leaders are wise to set vision and then let loose these folks to get after it.
You’re disorganized. – Plenty of us struggle with being organized. It can come with the chaotic schedule of leaders and managers. As we work with our high capacity employees and volunteers, we are wise to focus on providing them with what they need to be successful (direction, resources, right people at the table – including those in charge, on occasion). As time-consuming as this may seem, the outcomes will always be worth it.
You let people off the hook too easily. – Nieuwhof doesn’t mean this in a mean-spirited way. Without intention, we can find ourselves modeling a low-accountability, slacker-friendly work ethic. Not because it is what we value but because our own heavy work-load keeps us from moving our personnel (or volunteers) to the next level of performance. We talk about it (in meetings galore) but we struggle to truly expect it in a real (work)life situation. We keep depending on our high performers to carry the bulk of the workload. High capacity individuals don’t necessarily mind the work but they crave high standards. They see the value and want it for themselves and for those they work alongside. Again, not in a mean way but in a genuinely caring way.
You’re not giving them enough personal time. – Ouch! Where on our full to busting schedules are we going to insert time to touch base with our high capacity folks? We’re talking minutes here – fractions of time in a workweek – that will yield way more than we think. Dropping a meeting or two off our schedule to add face-time with these individuals will speak volumes to how you value them and what they bring.
“Unless you’re intentional, you’ll end up spending most of your time with your most problematic people and the least amount of time with your highest performing people. Flip that.” – Carey Nieuwhof
You don’t have enough other high capacity volunteers (or employees) around them. – We make a grave error in judgment when we think our high performers just want to be left alone to do their work. These individuals are often energized by others like them. They welcome opportunities to learn from and encourage each other. Turn over large projects to these folks and give them the authority and resources to run them together. Then give them the perks of such responsibility – they present on the project; their names are linked to the project; they travel to represent the project. Is it because high capacity individuals need the recognition or significance such a collaboration gives them? No. They have already had the satisfaction of doing a good work with valued coworkers. What this does is to say to the company, organization or world that their bosses truly know and publicly value their contribution. That matters.