Category Archives: Inspired

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5 Friday Faves – One Podcast on Organizational Culture, 3 Great Reads (Self-Medicating, Hard Decisions, Affliction) & a Sing-along

August 28, 2015 admindeb 1 Comment

1) A Podcast – – This is a great conversation between Barnabas Piper, Todd Adkins, and Eric Geiger on organizational culture. They define culture as “shared values beneath the surface that drive behavior”. Aspirational values (what takes place on the wall) are distinguished from actual values (what takes place in the hall). What is your workplace culture? “We don’t treat people like that here”. Like what? What culture do you have or hope to build?Photo Credit: Slideshare.net

Also see Organizational Culture and Climate – SlideShare.

2) On Self-Medication – 5 Socially Acceptable Ways Church Leaders Self-Medicate – Carey Nieuwhof, a Canadian pastor and thinker on leadership, writes about how leaders can get caught up in “socially acceptable” self-medicating as a way to manage their stress. Important read for anyone in leadership.Photo Credit: CareyNieuwhof.com

3) On Hard Decisions – Building the Courage to Make Changes by Dr. Danita Johnson Hughes. Quick read on steps in making difficult workplace decisions. I have dear friends going through a tough downsizing which has to happen for their organization to survive. It took huge courage, faith, and forward-thinking on the part of the leaders to make that hard decision. .A Bible study along these lines can be found in a Slideshare on the Gospel of Mark (chapter 14).

Photo Credit: GreatLeadersServe.com – also a good resource.

4) On Affliction in the Lives of 3 Men – The Hidden Smile of God: The Fruit of Affliction in the Lives of John Bunyan, William Cowper, and David Brainerd (The Swans Are Not Silent, Book 2) by John Piper. The Swans Are Not Silent series by John Piper is a collection of biographies, grouped in such a way as to point to a particular character, situation, or gift from God. This volume is particularly fascinating to me because of how these men demonstrate the nearness of God in lives torn by trouble.

Photo Credit: DesiringGod.org

5) A Sing-Along – YouTube videos of classic songs done in a bit different way. Enjoy and have a restful weekend.

YouTube Video – I Will Follow Him with André Rieu

YouTube Video – U.S. Navy Band – Selections from Jersey Boys

All Good Gifts, Beauty of God's Creation, Inspired, Stories, Vacations

Maymont – a 100-Acre Park with a Touch of Downton Abbey

August 27, 2015 admindeb 2 Comments

I visited a Gilded Age mansion this summer. Here, in Richmond, Virginia. Maymont is a 100-acre estate owned by James and Sallie Dooley. When they died, in the 1920’s, they bequeathed it to Richmond as a park and museum. Within six months, it was opened to the public to is easily enjoyed by all of us.

Until this summer, it was an unexplored treasure. My only visits to Maymont were for picnics on the grassy knoll in front of the mansion. That in itself is a relaxing, restoring experience, just basking in the lovely green sun and shade of the grounds.

This summer, I got to know Maymont as it should be known…through the happy association with a family, new to Richmond. Through a staycation, , and deliberate fascination, they have explored the area to really know their new city. I got to come along for some of those outings and this is my favorite so far.

The grounds were designed by Mrs. Dooley. There are several specialty gardens. Two in particular stand out: The Italian garden with its columned and stony walkways, roses, and waterfalls make it a familiar photo spot for engagement pictures.

Then down the stone steps of the Italian garden, and beside its waterfall, you will find the tucked-away Japanese Garden. Truly serene in its design and simplicity.

In previous visits to Maymont, just staying on the edge of the park, on that grassy knoll with friends and family, was sweet in itself. It is a lesson for me, though, how much we miss if we don’t dive deeper into the treasure of such a place.

Then we toured the Victorian country estate home of Mr. and Mrs. Dooley. Although much smaller in scale than the post-Edwardian home seen in the PBS series Downton Abbey, it reminded me of that era. To enter the Dooley mansion, you enter through the servants’ quarters below. The contrast of post-Civil War servants’ life and that of Mr. and Mrs. Dooley and their guests was remarkable. Yet in both, you see touches of beauty and utility, with glimpses into the loves and habits of these who shared life together. The furnishings are all original, the house left intact to the City of Richmond.

You just need to see it. I’ll share a few pictures, but the tour, with knowledgeable and accommodating guide, was fascinating.

Mr. Dooley’s Study

Mrs. Dooley’s Sitting Room

The Dining Areas of the Servants (l) and the Dooley’s (r)

Mrs. Dooley’s BedroomOne of the Servants’ quarters and work area

So there you go…just a taste of Maymont. Hope you can include this in your waning summer plans. Or a weekend in the Fall.

What a gift, among so many others, Mr. and Mrs. Dooley, true benefactors and patrons, gave to all who came after them.

The Maymont Estate

The Gilded Age in US History

Downton Abbey – PBS Masterpiece Theater

All Good Gifts, Attending or Focus, Courage, Faithfulness, God, Grace, Inspired, Leadership, Lessons Learned, Love

Worship Wednesday – No Fear – Same Power – Jeremy Camp

August 26, 2015 admindeb 1 Comment

For God gave us a spirit not of fear but of power and love and self-control. Therefore do not be ashamed of the testimony about our Lord, nor of me his prisoner, but share in suffering for the gospel by the power of God, who saved us and called us to a holy calling, not because of our works but because of his own purpose and grace, which he gave us in Christ Jesus before the ages began. – 2 Timothy 1:7-9

Whether you fly often or rarely fly, two times during the flight we’re drawn like a magnet to pray: in the process of taking off and then landing the plane. I don’t mind flying because it’s the fastest way to get where we want to go. During the quiet and familiar sameness of a flight, God calls me to pray about lots of things. About whom we left behind and those at our destination. Still, the liftoff and landing, after all the years I’ve flown, are still a bit fear-provoking. In them, my thoughts are riveted on Him, and by the end of the prayer, especially in landing the plane, I am reminded: God is in control.

What feels out of control for you this morning? What storm are you facing? What unknown strikes fear in your heart of faith? Whether you are the one making difficult decisions today, or whether you are the one waiting for an answer – God is steadfast, unchanging, ever present. In the storm. In the unknown. In that landing of the plane.

He loves us. His power is ours. To go through whatever we face and whatever He plans to do in our hearts and lives. Through the storm. In the landing of the plane. In whatever awaits us. As much as fear may grip our hearts, there is no need for fear.

Thus says the LORD who made the earth, the LORD who formed it to establish it, the LORD is His name, “Call to Me and I will answer you, and I will tell you great and mighty things, which you do not know.” – Jeremiah 33:3

Jeremy Camp and Jason Ingram gave us an anthem that reminds us that God’s purposes are not thwarted. He will make a way through the storm.

“The same power that rose Jesus from the grave; the same power that commands the dead to wake lives in us. The same power that moves mountains when He speaks; the same power that can calm a raging sea lives in us. He lives in us. We have hope that His promises are true.”

God is in every lift-off and landing of the plane, because He is in each of us…in power, love, and sound thinking. No fear. (1 Timothy 1:7)

Worship with me in gratefulness to the God whose power is the same as it ever was. Hallelujah!

I can see

Waters raging at my feet

I can feel

The breath of those surrounding me

I can hear

The sound of nations rising up

We will not be overtaken

We will not be overcome

I can walk

Down this dark and painful road

I can face

Every fear of the unknown

I can hear

All God’s children singing out

We will not be overtaken

We will not be overcome

The same power that rose Jesus from the grave

The same power that commands the dead to wake

Lives in us, lives in us

The same power that moves mountains when He speaks

The same power that can calm a raging sea

Lives in us, lives in us

He lives in us, lives in us

We have hope

That His promises are true

In His strength

There is nothing we can’t do

Yes, we know

There are greater things in store

We will not be overtaken

We will not be overcome

Greater is He that is living in me

He’s conquered our enemy

No power of darkness

No weapon prevails

We stand here in victory

If the Spirit of Him who raised Jesus from the dead dwells in you, He who raised Christ Jesus from the dead will also give life to your mortal bodies through His Spirit who dwells in you. – Romans 8:11

YouTube Lyric Video – Same Power by Jeremy Camp & Jason Ingram

Lyrics to Same Power – JeremyCamp.com

Story Behind the Song Same Power – Romans 8:11 inspires Jeremy Camp’s new song “Same Power”

Worship Wednesday – Through It All – It Is Well With My Soul

Worship Wednesday – It is Well with My Soul – with Kristene DiMarco & Bethel

Photo Credit: God-Art-Rembrandts-Storm-in-the-Sea-of-Galilee.jpg

Books, Communication, Conversations, Courage, Critical Thinking, Do Over, Friends, Inspired, Jon Acuff, Leadership, Lessons Learned, Life Skills, Monday Morning Moment, Reconciliation/Forgiveness, Relationships, Transformational, work, Workplace or Marketplace

Workplace Wisdom – Dave’s Observation on Work (and other) Relationships – What You Think of Others Matters

August 24, 2015 admindeb 6 Comments

At first, you really liked working with this person. Then, bit by bit, he/she began wearing on you. He is always playing with his phone. Her solution to today’s problem is too labor-intensive. His email responses have become terse. She is late for your meeting. You think, maybe I was wrong about him. He is not the person I thought he was. Maybe, she’s the wrong person on the bus.

When a relationship begins to deteriorate at work (or home), you are wise to take steps to turn this around as quickly as possible. You could be in a work situation that has been difficult from the outset. It is still possible for you to make inroads in turning that relationship toward a more healthy or positive one. If not altogether, at least from your side. Consider an adage that has had a long and useful run in our family and work.

Your opinion of someone approximates their opinion of you. – Dave Mills

There are exceptions, but I have found this to be wise counsel (from my husband, no less) in both personal and professional relationships. When what was a warm, congenial relationship takes a turn toward the negative, you can actually work, from your side, to restore the relationship. Even to take it to a deeper level. It can get more uncomfortable at first, because you have to start with your own thoughts toward that person. How have they changed?

We send signals to each other – whether we speak or not.

My Mom raised us out of the era of Walt Disney’s Bambi:

“If you can’t say something nice, don’t say nothing at all.”

Good counsel except for the conversations that still go on in our heads and color our attitudes, our tone of voice, our preferences, and our decisions.

Let’s say I have an amicable relationship with a colleague, and then something happens. I may not even be aware of it – a misunderstanding, a misconstrued action, an insensitivity unaware. Then a chill develops, or a clear outright dislike. I have a window of opportunity to clear that up. Otherwise, if I don’t act, then a process can begin where I decide that person is a jerk and has woefully misjudged me…and off we go.

Remember: This can go both ways. You may have had a few off days with a colleague, and find yourself just not thinking so well of him, then stop it! It’s possible you can keep them from picking up that signal and prevent the relationship from getting more toxic as they decide you’re not so great either.

If I refuse to think ill of another person and discipline myself to be respectful, deferent in my demeanor, and tireless in pursuing understanding, I could restore that relationship. If it doesn’t improve right away, my attitude and actions work for my own benefit and can definitely help build trust with my team members. One day…that relationship may also turn. It’s worth the effort.

Jon Acuff talks about the four ways we invest in our careers – through skills, character, hustle, and relationships. In an interview with LifeReimagined.com, he had this to say about difficult, or neglected, work relationships:

“Even if you have skills, character and hustle, without relationships, it’s the career version of the Emperor’s New Clothes. Why?”

“If you don’t have relationships, you eventually don’t have people in your life who can tell you the truth about the decisions you’re making. You don’t have people who can tell you no or question you honestly. What I’ve learned is that leaders who can’t be questioned end up doing questionable things.” – LifeReimagined.com interview with Jon Acuff

He identifies three types of people in our lives (work or otherwise, really): friends, foes, and advocates. Jon writes in Do Over:

“The best thing to give a foe is distance. We should ignore most foes. The problem of course is that we won’t. If your definition of foe is too loose and is essentially “anyone who kind of bothers me ever,” your job is going to be miserable. If you see people as your adversaries, it’s almost impossible to have a good working relationship with them. The first thing is to understand whether these foes are clueless or calculated. A clueless foe is that person whose behavior encourages you to fail. They are not malicious. They are not trying to make you lose, but with the power of their influence you are. “Bad habits are almost always a social disease – if those around us model and encourage them, we’ll almost always fall prey. Turn ‘accomplices’ into ‘friends’ and you can be two-thirds more likely to succeed.” – Jon Acuff, Do Over

I think what Jon says is true. Because of my own worldview and value system (and married to Dave all these years), I don’t think we can just acknowledge there are foes out there and distance yourself from them. Sometimes, that is virtually impossible and still be effective at work. Because what can happen, if we don’t act to keep our own thinking clear, is that we take on some of that “foe-dom” ourselves. Maybe you aren’t going to be bosom buddies with this person, but your own work and other relationships can suffer if you develop bad habits around this person. Better to work on the relationship.

“For no matter what we achieve, if we don’t spend the vast majority of our time with people we love and respect, we cannot possibly have a great life. But if we spend the vast majority of our time with people we love and respect – people we really enjoy being on the bus with and who will never disappoint us – then we will almost certainly have a great life, no matter where the bus goes. The people we interviewed from the good-to-great companies clearly loved what they did, largely because they loved who they did it with.” – Jim Collins, Good to Great

For as he thinks within himself, so he is. – Proverbs 23:7

Finally, brothers, whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is lovely, whatever is commendable, if there is any excellence, if there is anything worthy of praise, think about these things. – Philippians 4:8

Do Over by Jon Acuff

Fourteen Indispensable Leadership Quotes from Jim Collins – Thom Rainer

How to Deal With Difficult Co-workers – Read keeping in mind that some days you might be the one perceived as difficult.

Photos: Just a few of the men in Dave’s life who required no special work on his part to love and respect…and there are many more. Grateful.

Abortion, Adoption, All Good Gifts, Babies & Children, Conversations, Critical Thinking, Fathers, Give, Inspired, Leadership, Lessons Learned, Marginalized People, Mothers

The Planned Parenthood Protest – 5 Questions & a Guarded Observance

August 22, 2015 admindeb 5 Comments

You formed my inward parts; You wove me in my mother’s womb. I will give thanks to You, for I am fearfully and wonderfully made; Wonderful are Your works, And my soul knows it very well. – Psalm 139:13-14

A friend invited me to join her in a protest this morning. A protest against Planned Parenthood. It’s been many years since I’ve participated in such a public outcry. I wasn’t sure how I felt about the protest…thinking “what will it accomplish?” We are so polarized as a culture along such lines. Then I read John Piper’s appeal out of which this nationwide event seemed to have originated.

My Facebook status yesterday revealed my struggle, after reading the article above:

I’ve been invited to a protest Saturday – it is a moral dilemma for me. What will protesting do if I’ve done little else? Protesting is a step …because something has to give here…something has to change. It’s bigger than the group being protested…it’s as big as our culture and our willingness to turn away from human suffering…at all extremes of life. God, help us. We have to wake up. We have to pray…and be willing to reach out to those around us in dire straits…starting with the tiniest ones, and forward. If you don’t read anything else of the article linked, read the last paragraph – my stomach so knotted up, I thought I was going to vomit.

Part of the turmoil in my head and heart was wrestling with how to love like God loves. God loves these babies. God loves those who conceived them. God loves the personnel and supporters of Planned Parenthood. What do we do with all that?

I guardedly decided to go to the protest…tuned to that love of God…

Planned Parenthood in our town is open for business 7 days a week. Arriving shortly after this Planned Parenthood center opened and before the crowd fully gathered, I was more an observer. Right away, I was glad I went. There were so many already there, well-organized, passionate yet peaceful, gentle souls. Just being with them, I could see what some of my next steps will be.

One sign particularly caught my attention. “I regret my abortion.”This took me back many years to a dear single friend who got pregnant at a very inconvenient and difficult time. She saw no other recourse but to abort, with the committed urging of her boyfriend at the time. Then they broke up. That was 30 years ago, and she never, to her knowledge, conceived again. She grieved her decision just weeks after…and she’s mourned it ever since.

Some at this protest today wore these blue t-shirts with the byline “watching out for the little guys”. Given the videos being published in the last several days exposing Planned Parenthood’s sale of fetal organs, we must consider really what is happening here. I can’t watch those videos, but a friend, mother of twins, told me when she watched the most recent one featuring a later-term fetus, she said her babies weren’t much bigger at birth. It really hit home for her!

We must re-think what’s happening in abortion. We must also consider and care for the mothers of these little ones. Also, it caused me to wonder again, “where are the fathers?” It’s like the incident during Jesus’ ministry, when the religious leaders were preparing to stone a woman “caught in the act, in the very act” of adultery. Jesus essentially rescued her from these men…her partner didn’t need rescuing…he wasn’t there. I believe there are supportive fathers going through these painful situations with their wives or partners…but too many women have to make these decisions without the support that could turn the tide for them.

My questions come at this juncture:

What more can I do? – besides protest or support a particular political candidate? Neither of these seem to make much of a difference lately. I’m beginning to ask questions and am determined to be more accountable in this…for what could be my part in this.
What more can the church do? Or others collectively whose eyes are opening to atrocities beyond our imagining. Even if it’s not universal, if it’s happening anywhere, it could happen everywhere. What are options we can genuinely support? Adoption. Fostering children. Supporting the moms. Public awareness. Educating young people to make wise choices.
Is there a better way to serve? What education is best? What financial aid is most empowering/beneficial? What care is needed? Could our schools and community health centers serve the needs of these most vulnerable without the help of Planned Parenthood? We can’t just condemn what is out there, if we are not willing to be a part of something better. I’m going to be asking more questions along these lines…and will let you know what I find out.
Is the clinical need for fetal tissue in the treatment of some diseases circumventing finding a better solution to these illnesses? It’s like with pornography, is the demand feeding the supply? We must raise questions about and fund research for the use of adult stem cells or other remedies in the treatment of these debilitating diseases. We are just assuming fetal tissue is the answer.
Who are those crying out against the racial side of abortion? I want to join them. Statistically, most abortions in the US are performed on black women. Why isn’t there an outcry over that? If this population is the most vulnerable, let’s work together to determine a more substantive way to help them, other than just getting rid of all those precious babies.

Abortion is not going away. We will never, I don’t believe, return to the days before Roe v. Wade. We do have to find a better way…we have to.

Abortion and Race

If Planned Parenthood Loses Government Funding, Here’s a Map of Health Clinics That Could Take Its Place

Planned Parenthood: Invitation, Explanation, Indignation – John Piper

Ben Carson vs. Planned Parenthood’s Margaret Sanger: Her own words circa 1939

Stem Cell FAQs – What are Stem Cells?

Hundreds protest at Planned Parenthood on Hamilton Avenue in Richmond

Pregnancy Resource Center of Metro Richmond

Amazing Raise – Fund-raising Campaign for Pregnancy Resource Center of Metro Richmond

Crisis Pregnancy Center – Bethany Christian Services

Safe Harbor Domestic Violence Shelter

Attending or Focus, Cancer, Conversations, Courage, Cross-Cultural, Gospel, Grace, Inspired, Jesus, Lessons Learned, Redeeming & Restoring, Remembering, work, Workplace or Marketplace

The Lessons of an Innercity Hospital – God Loves Us All the Same

August 20, 2015 admindeb 8 Comments

Photo Credit: UnclePockets, Flikr: Grady, Wikimedia.org

For seven years, I worked in Atlanta’s Grady Memorial Hospital. At that time, it was THE hospital (rather than the “main hospital” of the Grady Health System) with 18 floors and 1100 beds. Grady is a “safety net” hospital, extending care to the urban poor. It’s also a Level 1 trauma center. Situated in downtown Atlanta, perched alongside major interstate highways (I-85/75 and I-20), Grady echoes with sirens sounding constantly, signaling the arrival of victims of strokes, gunshot wounds or high-speed auto accidents.

Way above the crazy chaos of the trauma center, my job took me into the relative quiet of the 10th floor oncology service. 10B was my unit, serving cancer patients in treatment or in the days of dying when treatment failed. I was the oncology clinical nurse specialist, responsible for training and assistive to nurse, patient, and family support. Many days, it was the extra set of hands that was needed the most.

What happened in that space of seven years, early in my career, taught me deep lessons about life and caring.

I came to Grady after finishing graduate school at Emory University…too young and inexperienced really for the job and the confidence given me. Mary Woody, the director of nursing at that time, gave me wise counsel. “Whatever is done for the patient, be it housekeeping or medical treatment, learn as much as you can about its delivery, and do whatever you can to serve at all those levels.”

I listened and did my best to follow her counsel.

Almost all my colleagues and our patients were African-American and urban. I was not, having grown up in a small town outside the city, in a school system only integrated while I was in high school. In the quiet moments on the unit (few but treasured), I would listen to stories unlike anything I’d ever experienced. Especially from the older ones. Stories of years living in segregation (Grady was actually built as a segregated hospital with wings opposite each other for the care of blacks and whites). Stories of years after, living in forced integration.

One day I want to write some of those stories. Having grown up in a home where my mom taught us to love without distinctions for differences, I had actually missed seeing what it must have been like for those who lived every day marked somehow by the color of their skin.

Again, I was very young during those years at Grady and drank in the stories…marveling at the courage and resilience of both my older colleagues and our patients and families. Taken aback at times, to be honest, by the clear declarations of my “shared responsibility”, being white, of past atrocities they had experienced. If I could have asked forgiveness for all of that, I would have. Instead, “I’m sorry” seemed so inadequate.

There were many lessons for me in those years. Here’s the story I wanted to share today:

It was the end of my work day…as I walked off the unit, thoughts of beloved patients who might not make it to tomorrow clouded my mind. At the bank of elevators, I punched the down button. Finally, the doors of one opened, and it was packed. Often, because of how full and slow Grady’s elevators were, people would go up to come down.

Maybe in deference to my being in nurse’s uniform, or just out of the kindness of strangers, there was a push backward and a space was made for me. I gratefully filled that space. Then the other elevator occupants relaxed and squeezed me in their embrace as the door closed.

At the end of the day, everybody just wanted to get home. That tight fit continued all those floors down to ground. Me and my white uniform – all that whiteness enveloped by so many tired, black family members. Tired like me or more so. The smell of sweat and potato chips, and the heat of so many bodies, caused me to withdraw back into my own small thoughts.

As if in audible voice, God broke through that noise in my head with: “I love you all the same.” All of us, in that elevator – the poor and the privileged. We are important to Him. It is so easy to fall into our own swollen self-importance – whether it relates to position or education or any other state of being we take comfort in…or through which we isolate ourselves.

God’s heart toward us and ours toward each other – that is transforming. That can be world-changing.

Until that moment, I had felt no compassion for those surrounding me in that small space. We were squashed together never to probably see each other again once we reached street level. Yet, in that moment, at the beckoning of God to take notice, I remembered that we all matter to Him. Whatever was going on in each of our lives – bone-weariness or deep sorrow or great anticipation at good news – we mattered to Him.

God calls us to enter into the generous love He has for us and for our neighbor.

If my companions in that elevator knew my thoughts that moment, they might have pulled back a bit from me. I just wanted to turn around and take in all those faces – to bask in the radiance of His love for each one. At that moment, I wanted to rejoice with those rejoicing and weep with those who would weep beyond that elevator. I was low and brought up by their small kindness and I wanted to somehow do the same.

Was there a glow in that tiny room of strangers? There was for me.

Of course, I didn’t strike up friendships with those who nudged out after me on the ground floor at the last opening of that elevator door. We all walked out into the Georgia late afternoon sun, all together, and then peeled off to different destinations. I went on to my car in the employee parking lot – another privilege of mine, among so many.

That day, my heart opened wider to where I might fit in the Kingdom of God, and what His purposes were for us – to love Him and to love others as He sees them and loves them. The patients, families, and colleagues I loved already…and the strangers along the way.

Seeing the people, He [Jesus] felt compassion for them, because they were distressed and dispirited like sheep without a shepherd. Then He said to His disciples, “The harvest is plentiful, but the workers are few. “Therefore beseech the Lord of the harvest to send out workers into His harvest.” – Matthew 9:36-38

YouTube Video – Grady Memorial Audio Slideshow

Love is the Final Fight – an Ode to John M. Perkins

Baptist Global Response

Love Your Neighbor as Yourself – Part 1 – John Piper

Love Your Neighbor as Yourself – Part 2 – John Piper

Character, Faithfulness, fresh start, God, Gospel, Grace, Growing up, Inspired, Jesus, Lessons Learned, new beginning, Rebellion and Sin, Reconciliation/Forgiveness, Redeeming & Restoring, steadfast love, Walk with God, Wednesday Worship, Worship, Writing

Worship Wednesday – Til I Met You – Laura Story

August 19, 2015 admindeb Leave a comment

“I will restore to you the years of the locusts…” – Joel 2:25

If ever a song spoke to my deepest heart hurts, it’s this one. Laura Story’s Til I Met You. In my younger years, even after coming to faith in God as a child, I strayed far from Him. If you were a casual friend, you might not have noticed. I was in church, and fairly religious. That was the problem…I spent years tuning my affections toward the cheap shininess of the world, and missed a joy-filled intimacy with God…all at that same time.

He wasn’t the One who moved. I had walked away…deceiving myself that I was still following Him, serving Him, devoted to Him.

Then, like the Prodigal Son, I woke up to the darkness in my own heart and remembered where I belonged. By God’s grace, I crawled out of the pit dug with my own poor choices. Laura Story’s song Til I Met You could be my testament of a life restored – not by my own resolve or a force of nature but – a genuine encounter with God Himself.

I first met God as a nine-year-old. Unchurched until two years before, I was not schooled in the person of God. Even as a child, I became an eager student of Him. The Truth of God’s Word was so freeing for my little heavy heart. Even then, I knew the weight of sin – the wanting to be good and kind and helpful and the chronic tripping over myself in failure.

When I heard it was possible to be forgiven of that sin and to experience the power of God in my life, enabling me to become more and more like Jesus, I was completely captivated and drawn to Him.

Three different occasions I lost touch with God and my place as His child. Brief but significant periods in my mid-teens, mid-20s, and mid-30s. Sin and self-justification had wormed their way into my heart. For a season, even in the midst of being involved with church, I went my own way. The joy and peace that were mine in following Christ drained out of me as if I were a cracked vessel.

Then, like in Laura Story’s song, the darkness of my sin and deception was illuminated by the Spirit of God, and I saw what mattered. What really mattered. My relationship with the Lord.

It’s been many years now, and the Prodigal is home for good. I understand so well Peter’s response to Jesus, when Jesus asked His disciples if they would leave Him:

So Jesus said to the twelve, “You do not want to go away also, do you?” Simon Peter answered Him, “Lord, to whom shall we go? You have words of eternal life. “We have believed and have come to know that You are the Holy One of God.” – John 6:67-69

When we have an encounter with God, and receive Him in saving faith, He begins a transformation in us that trumps anything the world holds out there for us. He adopts us into His family; we are His. What happened before…the terrible choices, the regret, the brokenness – are carried away by His perfect love for His children.

Worship with me. If you are still struggling in some dark pit of your own choosing, He will set you free from that. I know. He did it for me.

I’ve known pain and deep regret
I’ve known the weight of my mistakes like the back of my hand
I’ve known deception and all its games
I’ve known the way it feels to drown in my own shame

But I never knew love
I never knew truth
I never peace, the sweet release that brought me through
I never knew freedom, what grace could do
The broken chains, the hope that saves, a life made new
Till I met You.

I’ve known rejections
I’ve bought the lie that I could never overcome the hurt inside
With arms of mercy You reach for me
Tore the veil away and gave me eyes to see
You’re all I need

And I never knew love
I never knew truth
I never peace, the sweet release that brought me through
I never knew freedom, what grace could do
The broken chains, the hope that saves, a life made new
Till I met You (I’m accepting I was hopeless)
Till I met You (I was stumbling in the darkness)

I never knew love
I never knew truth
I never peace, the sweet release; You’re the one Who brought me through.
And I never knew freedom, what grace could do
The broken chains, the hope that saves, a life made new
Till I met You (till I met You)
Till I met You (till I met You)
Till I met You

Do You Know Jesus? – The Gospel in Four Minutes

Why I Hate Religion, But Love Jesus – Spoken Word – Jefferson Bethke

Lyrics to Til I Met You

YoUTube Video – Official Lyric Video – Til I Met You – Laura Story

Story Behind the Song – Til I Met You

Laura Story Music

Bookmarked Summer, Books, Children's Books, Conversations, creativity, Disney Animation, Ed Catmull, Film, Global Leadership Summit, Inspired, Leadership, Pixar, Stories, Transformational, work, Workplace or Marketplace, Writing

Today Is The Day the Crayons Came Home and Two Other Worthy Reads

August 18, 2015 admindeb 4 Comments

Book-lovers are divided into three kinds of people – those who borrow books from the library, those who buy electronic versions to read on tablets of some sort, and people like me. I buy books. Usually online. Two days later they arrive and I love tearing open the cardboard box, and turning the pages of those anticipated books.

I might read one book right away, or save it for a plane trip, or file it into the stack of “next reads”. Today my pre-ordered copy of the just out The Day the Crayons Came Home arrived in that cardboard box.

This children’s story, written by Drew Daywalt and illustrated by Oliver Jeffers, is that best sort of book both kids and adults enjoy together. Its best-selling predecessor, The Day the Crayons Quit, is my current favorite children’s story. It sits on the bookshelf to the right of my work desk as my inspiration for the day I write such a book.

Both books tell the woes of various crayons in the possession of young Duncan. So funny, and so human…for crayons. Jeffers’ illustrations are the perfect match for Daywalt’s writing. You want to buy these books for your children, or yourself. Of course, you can borrow them from the library. Not me, but you can.

Two other great books came in today’s cardboard box…

Thanks for the Feedback is written by Douglas Stone and Sheila Heen. They also authored the book Difficult Conversations, with Bruce Patton. I heard Sheila Heen speak about feedback at the Global Leadership Summit recently. It seems feedback is something we all want at work…until we get it. Stone and Heen talk about learning how to receive feedback well. My husband will read this book before me, but I look forward to tackling this subject and growing through it.

The third book that arrived today was Ed Catmull’s Creativity, Inc. It is a manual for managers who want to merge creativity and excellence. Catmull, one of the founders of Pixar Animation, and the president of Disney Animation Studios, was also a speaker at this year’s Global Leadership Summit. I’m excited to read Creativity, Inc. to apply his principles in my work and life among creative. I am also intrigued by his many stories of how he keeps the culture and operations so user-friendly for the artists and designers. Looking forward to learning more from him in this book.

This day delivered on great books. I may review them later, but for now I’m just looking forward to reading them myself. For the joy and for the empowering that come with good books.

What books are you reading these days? Would love to hear about them. Maybe I’ll order them, too.

Coming Soon [Today]…The Day the Crayons Came Home by Drew Daywalt and Oliver Jeffers

Global Leadership Summit – 7 Take-Aways from Day One of #GLS15

Creativity, Inc. Quotes at Good Reads

The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company

Global Leadership Summit – 6 Take-Aways from Day 2 of #GLS15

Thanks for the Feedback Quotes at Good Reads

Slideshare – How to Give and Receive Feedback – The Triad Consulting Group – Sheila Heen & Douglas Stone (authors of Thanks for the Feedback)

Attending or Focus, Global Leadership Summit, Inspired, Leadership, Lessons Learned, Monday Morning Moment, Service, Workplace or Marketplace

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service

August 17, 2015 admindeb 6 Comments

Photo Credit: Arnezzy.tumblr.com

Just the expression “5-Star Hotels” summons delicious images of ocean views and chic, comfortable rooms and all those tiny touches to insure your return. Though never a guest in such a hotel, I have enjoyed 4-star treatment, and I have been a customer of Chick-fil-A and Southwest Airlines. All through our days, we are administering and receiving some sort of customer service.

A couple of weeks ago, I had the privilege of learning about customer service from Horst Schulze, a world-renowned leader in the field of luxury hotels. He gained his wisdom and expertise, up through the ranks, and his counsel is applicable to any peopled workplace or organization. Schulze puts caring at the foundation for world class excellence – not just caring about the customer or client (albeit extremely important) but caring for all people (the employees and all who interface with each other in his industry).

Mr. Schulze talks about the service process as three parts: delivering an excellent product (without defect), in a timely manner, with genuine caring. Genuine caring. Not silly over-friendliness, or with casual sloppiness. Genuinely caring for the customer’s personage, time, and purpose for that interaction.

Since his presentation, I have intentionally looked at service very differently. Whether we’re talking about a small business or a large franchise, a school or university, or even such a thing as a church connection team. We can enhance customer satisfaction and loyalty by intentionally and comprehensively setting our culture.

Mr. Schulze is people-oriented – with his employees, vendors, and customers. He manages this in his hiring and training practices and through a vigilant daily (industry-wide) practice of his canon of customer service standards* (definitely worth a read- click on the link below to read the 24 standards). As I listened to him speak, his whole demeanor was that of one who joyfully delights in excellence and bringing it to bear in improving the lives of those around him.

No matter how well we think we’re doing in providing services or responding to the needs of our clients/customers, we would do well to look at the practices of such businesses as the Capella Hotel Group, Chick-fil-A, and Southwest Airlines. You will see this common thread of caring in their philosophies, culture, and standards.

“I dreamed of hotels where every employee comes to work not just to work but to create excellence, where every employee is committed, and where it’s not about creating rules but about every customer being taken care of the way they want to be taken care of.” – Horst Schulze**

“Focus on creating an organization of excellence and have processes where you can transfer excellence. That starts by finding out what is excellent in the eyes of the customer – what the guest really wants from us – based not just on what they said they wanted but what they were really thinking.” – Horst Schulze**

“It’s my responsibility to set standards. I have no right to accept mediocrity or limitation. If you don’t point out flaws, mediocrity will set in. It’s my business to do what is right and not make excuses for mediocrity. I agonize when I make a decision that it is good for all concerned; if it’s not, I don’t do it.” – Horst Schulze**

[Leading by Culture] “Southwest was the first to create a position entitled “Vice President of Customers.” For many years Colleen Barrett held the position. She understood that Customers always come first, and that in order to have a Customer service mindset you cannot separate the importance of the internal Customer (Employees) from the external Customers (passengers). If the internal Customer is happy, it will naturally flow to the external Customer in the form of good service.” – Lessons in Loyalty, Ian BrooksPhoto Credit: leapQ.org

“Every life has a story, and often our customers and our employees, need a little grace and a little space when you deal with them because they are either experiencing a problem, just finished having a problem, or are about to have one. The word ‘restaurant’ means place of restoration. We think of Chick-fil-A as an oasis where people can be restored. We’re all people with a lot of emotional things going on that don’t necessarily show on the surface, so we try to offer amenities and kindness that minister to the heart.” – Dan Cathy, President, Chick-fil-A***

Photo Credit: jyontheroad.blogspot.com

“Forty years ago, exceptional was a glass elevator in the lobby; then it became real paintings and fine marble and so on. Now it’s coming back to doing what the individual guest really wants: personalized and individualized service geared not to the market, but to the individual. True luxury today is about responding to each individual guest.” – Horst Schulze**

*Capella Hotel Group’s Canon service standards conceived by chairman and founder Horst Schulze

**Defining Luxury – LEADERS Interview with Horst Schulze

YouTube Video – Horst Schulze- Presentation on Customer Service

Global Leadership Summit – 6 Take-Aways from Day 2 of #GLS15

Summaries on All Speakers of Global Leadership Summit 2015 by David M. Arnold

Notes from the GLS15 – Creating World Cass Service – Horst Schulze

****A Lesson in Customer Service from Chick-fil-A President Dan Cathy

The Chick-fil-A Difference: Why Customer Lingo Matters

Thank you. My pleasure.

What You Can Learn from Southwest Airlines’ Culture

***Lessons in Loyalty: How Southwest Airlines Does It – An Insider’s Point of View

Southwest Airlines – the Airlines with Heart – and One Heart I Know Well

Attending or Focus, Character, Conversations, Courage, Critical Thinking, Faithfulness, Friends, Inspired, Leadership, Lives Full of God, Remembering, Transformational, Wednesday Worship, Workplace or Marketplace

Worship Wednesday – To Live is Christ; To Die is Gain – Youth Alive

August 12, 2015 admindeb Leave a comment

“…according to my earnest expectation and hope, that I will not be put to shame in anything, but that with all boldness, Christ will even now, as always, be exalted in my body, whether by life or by death. For to me, to live is Christ and to die is gain.” – Philippians 1:20-21

Don’t we have this idea that some day we’ll retire and gently ease into those sunset years of our lives? Maybe not. We definitely don’t think about dying younger than then…and for sure, we don’t think about dying suddenly. People say, “I want to go in my sleep.” Or “I want to go fast.” Maybe so…but that means living life in such a way you can die at any time. You are ready to die whenever that moment comes.

We have a dear friend who did just that. Mike died suddenly. Breathtakingly fast, his life was finished. We are still reeling.

You see, our friend Mike lived life full to busting every single day. He was a great leader, a faithful mentor of students, and a good friend…a friend who stuck “closer than a brother” (Proverbs 18:24). He was always that reliable “iron sharpening iron” (Proverbs 27:17) person in the room.

When the sparks flew, something amazing happened. Worthy ideas were born. We were drawn out of our comfort and into a conversation that mattered. Whatever the cause at the moment, with Mike in the room, it radically moved forward.

Now he won’t be in the room. The quiet of that reality is … well… impossible to frame words around.

What I can find the words for is a life lived as large as possible for God and His purposes. Mike was still teaching, writing, leading, but more than that he was following a God who gave him the huge life he had. As unimaginable as it is for us that he’s gone, all I can think is that he finished this life…and he finished it well.

We will continue to learn from Mike, remembering his life, our conversations, his writing, and the ventures still ongoing which he helped launch. He was a force for excellence and for pushing forward to take hold of what God would do, if we believed in Him and not just our own meager efforts.

Mike lived in such a way that he could die at any time. He died a man still in the middle of life, having lived, in earnestness and purpose, a longer life than many will ever live. For what? For God…for his family…for all of us whom he touched.

This song, performed by Youth Alive, speaks to his life. We can all live such a life – with courage, boldness, faith, and confidence…like our friend Mike…when “to live is Christ”.

Worship with me. Pray for his family.

For me to live is Christ and to die is gain.

No matter what price I pay, I choose to give this life away.

I make a vow. My life will always honor You, Christ.

Whether I live or die I belong to Him.

He bore my sin; I owe this life to my saving King.

I make a vow; My life will always honor you, Christ.

Whether I live or die I belong to Him.

He bore my sin; I owe this life to my saving King.

Hallelujah, I am not my own. You are in control; Hallelujah!

For me to live is Christ And to die is gain; No matter what price I pay, I choose to give this life away.

I make a vow; my life will always honor You, Christ.

Whether I live or die I belong to Him.

He bore my sin; I owe this life to my saving King

I make a vow; my life will always honor You, Christ.

Whether I live or die, I belong to Him

He bore my sin; I owe this life to my saving King.

Hallelujah, I am not my own. You are in control, Hallelujah!

For me to live is Christ and to die is gain.

No matter what price I pay, I choose to give this life away (X2)

Only by the cross I am saved.

Hallelujah, I am not my own. You are in control. Hallelujah!

For me to live is Christ and to die is gain.

No matter what price I pay, I choose to give this life away. (X2)

Only by the cross I am saved. (X3)

YouTube Video – To Live is Christ – Youth Alive NSW

Lyrics to Youth Alive’s To Live is Christ

Worship Wednesday – Breathing In Your Grace, Breathing Out Your Praise – Your Grace Finds Me by Matt Redman