Tag Archives: respect

Monday Morning Moment – Contempt – the Cold Killer of Hearts and Humanity

Photo Credit: Armstrong Economics

Ah…contempt. It is defined as a strong negative emotion that joins disgust and disrespect. We have all experienced contempt, either for someone else, or a group of someones…or the contempt of another towards us.

Contempt is a harsh response…a cold killer of hearts and relationships.

It became more real than ever when I experienced it myself recently. Not toward me personally maybe but because of an association/affiliation I have that is viewed by some as contemptible. When we express contempt, it is usually in conversation with those who agree with us. Rarely do we have the person(s) toward which we feel contempt in front of us. We don’t engage them as much as we complain about them. We hold some in contempt because of their beliefs or actions, and our temptation is to have nothing to do with them. We may view this as a strength, but (as I’ve heard said), “an unguarded strength is a double weakness.”

“Knowing our weakness, dividing leaders on both the left and right seek power and fame by setting American against American, brother against brother, compatriot against compatriot. These leaders assert that we must choose sides, then argue that the other side is wicked—not worthy of any consideration—rather than challenging them to listen to others with kindness and respect. They foster a culture of contempt.” Arthur C. Brooks, Love Your Enemies: How Decent People Can Save Our Country From the Culture of Contempt

Contempt is something I’d like to annihilate in my own thinking, and thankfully there are helps. Below you will find two thought leaders who have worked to expose contempt for what it truly is and does to us, and who have given us counsel on how to recognize it and rid ourselves of it. Author and academician Arthur Brooks and clinical psychologist John Gottman.

How do we confront contempt?

Arthur Brooks’ 5 Rules to Counter Contempt

1. Refuse to be used by the powerful.“The accurate image of a powerful manipulator is someone on your side of the debate: a media figure who always affirms your views, a politician who always says what you think, or a professor who never challenges your biases. They declare the other side is terrible, irredeemable, unintelligent or anything else that expresses contempt — and they say you should think these things as well.” Brooks encourages us to tune out that person “on our side” who seeks to manipulate us, whatever the reason. Then (this is the harder part), we are to call out contemptuous behavior among those with whom we agree (our friends and maybe family). Contempt tears us down, and we don’t want that for ourselves or those we love.

2. Escape your bubble.“The culture of contempt is sustained by polarization and separation. It is easy to express contempt for those with whom we disagree when we view them as “them” or never see them at all. Contempt is much harder to express when we see one another as fellow human beings, as “us.”” We do well to make opportunities to share space and conversation with people not like us. Seek to understand and look for ways we are alike.

3. Treat others with love and respect, even when it’s difficult.“Never treat others with contempt, even if you believe they deserve it. First, your contempt makes persuasion impossible, because no one has ever been insulted into agreement. Second, you may be wrong to assume that certain people are beyond reason. There are many examples of people forming unlikely bonds precisely because they didn’t treat each other with contempt.” Sometimes we are the ones toward which contempt is aimed. If we have offended, then we can apologize. Raising an issue higher than the value of the person doesn’t take us anywhere positive.

4. Be part of a healthy competition of ideas.“I believe disagreement is good because competition is good. As in politics and economics, competition — bounded by rule of law and morality — brings excellence. In the world of ideas, competition is called “disagreement.” Disagreement helps us innovate, improve, correct and find the truth. Of course, disagreement — like free markets and free elections — requires proper behavior to function.” The goal is not to disagree less but to disagree better, notes Brooks.

5. Disconnect from unproductive debates.“Get rid of curated social media feeds. Unfollow public figures who foment contempt. Want to get really radical? Stop talking and thinking about politics for a little while. Do a politics cleanse. For two weeks — maybe during your next vacation — resolve not to read, watch or listen to anything about politics. Don’t discuss politics with anyone. This will be hard to do but not impossible.” This exercise will reveal how much of your life and mental energy is wasted, allowing you to refocus on people you truly love and work/play that matter more than those things you probably won’t be able to change. – Arthur Brooks, Sick of the Culture of Contempt? Here are 5 Ways You Can Subvert It

One last quote from Albert Brooks: “We should be careful to note that love and agreement are not the same thing. There are ideas and actions that are worthy of our contempt. But while some ideas and actions are worthy of contempt, we should always remember that no person is.”Defusing a Culture of Contempt: Arthur Brooks on How to ‘Disagree Better’ – Joan Frawley Desmond

Another exceptional thinker and clinician is Dr. John Gottman, psychologist and professor. His focus is primarily on marriages and individual mental health within relationships. The Four Horsemen is a metaphor pointing toward end-times. Dr. Gottman uses the same metaphor in describing four elements of communication, any one of which can predict the demise of a marriage (or any other relationship). These elements are criticism, contempt, defensiveness, and stonewalling. Each has an antidote.

Photo Credit: John Gottman, Gottman Institute, Instagram

The Four Horsemen: Criticism, Contempt, Defensiveness, and Stonewalling – Ellie Lisitsa

Contempt is much more mean-spirited than criticism. It communicates a measure of cold superiority over the one being criticized. Gottman isn’t talking about a political stand or a point of contention over culture or morality. He is concentrating on the relationship between two people, usually being a married couple.

“Contempt, simply put, says, “I’m better than you. And you are lesser than me.” [It] is fueled by long-simmering negative thoughts about one’s partner, and it arises in the form of an attack on someone’s sense of self. Inevitably, contempt leads to more conflict—particularly dangerous and destructive forms of conflict—rather than to reconciliation. It’s virtually impossible to resolve a problem when your partner is getting the message that you’re disgusted with them and that you’re condescending and acting as their superior.”

Gottman prescribes two antidotes for contempt in the marriage relationship – one short-term and the other more long-term:

  • First, the person feeling contempt toward the other would do well to name the emotions that rise to the top during a conflict. Express these emotions to your spouse without blaming, and appeal for help with a solution. “I am sad that we don’t have friends over. Could we talk about a way forward on this?” Or “I get worried when the bills pile up. Can we talk about what we can do to stay within budget?”
  • Second, Gottman suggests establishing (or re-building) a home culture of fondness and admiration for each other. This is a discipline that may take some strong determination, but it is doable. In fact, I have go-to Bible verses (Revelation 2:4-5) that help me immensely during those dry times in my own marriage. It speaks about what to do when we have lost our first love (for God and each other). Essentially, the instruction is to remember how it was in the beginning, repent/return, and repeat the actions/emotions/intentions that came naturally when the relationship was new. We don’t have to feel the fondness or admiration at first, but as we practice them, they can be restored. Among many tools, Dr. Gottman uses the instrument below to kick-start the process as the spouse chooses three descriptors and then gives examples of those to the other person.
Photo Credit: John Gottman, The Gottman Institute

Contempt is deceptive. It feels so good to think we are right, and yet in the practice of contempt, we become more isolated and less engaged in real community. Only preferring people who think like we do. At some point, our competencies will be impacted because our problem-solving shrinks down to just judging others and determining they aren’t worth our time. We miss learning from them, and we miss the possibility of genuinely understanding them, even loving them.

Having faced contempt myself in the last week, It has brought me to a “come to Jesus” moment. I don’t want to hold contempt for anyone, no matter how different they are, no matter what wrongs they have done. I want to figure out how to stay engaged with people…such that “if [I] can’t move mountains, [maybe I can] move a stone”.*

Photo Credit: Instagram, Ullie Kaye Poetry*

5 Friday Faves – Beyond the Guitar – Beauty to the Ears & Mind, Mental Health Awareness, Antidote for Self-deceit, Showing Up…Or Not, and Unmasking

1) Beyond the Guitar – Beauty to the Ears & Mind – We think of beauty more in what we experience visually, but there is a powerful connection between music and the mind. Beautiful music soothes the soul and lifts our hearts. Moves us. Often it is because of nostalgia attached to the music, but even without that emotional connection, music can bring our minds to a better place.

Your Brain on Music – Pegasus, UCF

Nathan Mills, of Beyond the Guitar, has that way about his craft. Moving our hearts with the beauty of his arrangements and performance. I don’t know any of the pieces in his medley of 4 Underrated (but Beautiful) Video Game Themes, but something happens when I listen. Shoulders drop; breathing slows; wonder sets in. Beauty has its way with our ears and our minds.

Photo Credit: YouTube, Beyond the Guitar

2) Mental Health Awareness –  May is Mental Health Awareness Month. The theme message for 2021 is “You Are Not Alone”. Our need for connection is bigger than ever, having gone through so much COVID isolation. Whether mental health issues are our own personal struggle or we are family, friends, caregivers of those who struggle, helps abound. We just must be aware and utilize them.

Tools 2 Thrive – Mental Health America

Mental Health Awareness Month 2021: What to Know – Karen Veazey

Photo Credit: Twitter, Nicolino Frate

Suicide and death by drug overdose have increased during COVID. They are shocking for us and real losses, either for us or for friends. We can’t keep isolating ourselves from each other. Finding ways to help is imperative.

Photo Credit: Facebook, Key Ministry, Your Neighbour #GiveHope

YouTube Video: Unseen: Exposing the Mental Health Crisis Among Special Needs Caregivers | Documentary Trailer

3) Antidote for Self-Deceit –  Self-deceit (or self-deception) is “a process of denying or rationalizing away the relevance, significance, or importance of opposing evidence and logical argument. Self-deception involves convincing oneself of a truth (or lack of truth) so that one does not reveal any self-knowledge of the deception”.

The Most Dangerous Form of Deception: Self-Deception

I’ve allowed myself to be deceived (either with the help of outside influences or from sheer will and desire, wanting something to be so, or not be so). It’s not pretty. One of my strongest memories was sitting in a circle of friends who essentially did an loving intervention with me. I was in a self-destructive (but non-abusive) relationship, and they had the courage to point me to the changes in my life and thinking. I will never forget it. The life I have now is much impacted by their willingness to go to that place with me. Forever grateful.

Regarding deceit, it is way too easy to get into our own heads and assess life with a self-tuned receiver. I wrote about this before (the practice of noticing). A somewhat dated video (with a still fresh message) speaks to this so well.

During the particular season of self-deception (described above), I got to the place that lying in my bed at night, when I would usually pray, it got impossible to pray. That was terrifying. It’s like all the desires and my rationalizations for them had crowded out any space for God. Especially for a holy God. Like I said, terrifying. No matter how loving God is, I couldn’t justify praying when my own desires trumped His for me.

The Antidote to Self Deception – J. D. Walt

As the video illuminates, as we get out of our own heads, and start seeing other people around us, we find the antidote. Caring more for others than ourselves, we can actually clear our heads some. Self-deception causes us to “circle the wagons” and keep others at a distance. As we determine to get close to people again, especially to genuinely listen and serve, our own deceit can be more readily understood/recognized. Of course, our neglected relationship with God will take its own time and action on our part. He is ready, when we are.

Photo Credit: Chip Scholz

4) Showing Up…or Not – Showing up is a good thing. For all of us. Keeping commitments. Being present. Choosing to lean in. Listening.

So much is said about listening and its positive impact. To listen requires proximity.

On the East Coast, this week, we had a gas shortage (or a perceived gas shortage…not sure which is more accurate). Everyone was making decisions about filling their tanks and sorting out needful car trips vs. those that can be jettisoned for another time.

I was a part of a couple of meetings where some folks didn’t show up. Without a phone call, text, or email message. Was it the gas shortage? Or did it display something else? Honestly, I also wondered how often I’ve done this same thing myself.

We are in a culture right now when a RSVP yes can turn to no without a word. I’m showing my age…but does this matter?

Below you’ll find quotes from three different authors on this and what it can mean. The showing up…or not. After you read their observations, I’d love to hear what you have to say in the Comments.

“Standing someone up is a personal attack. You are saying that you have no respect at all for this person’s time, energy or feelings. This person set aside time from his or her day to hang out with YOU.

And maybe he or she didn’t feel like showing up. But no, this person had enough respect for you to feel as though he or she couldn’t bail on you. Then how did you repay the favor? You didn’t show up. With no warning.

And don’t even get me started on the fact that if this person cared about you enough to make and honor plans with you, odds are that he or she would probably be WORRIED about you when you don’t send a message. Because falling off the face of the Earth is a little alarming….You get the picture here.” – Candice Jalili

Why It Is Literally Never, Ever OK to Just Not Show Up For Your Plans – Candice Jalili

“There are commitments you are not going to keep no matter how hard you try, but even if you fail to keep them, you can still honor them. How do you do this?

“The difference between “keeping” and “honoring” is key: keeping a promise is about the letter of the promise, while honoring a promise is about the spirit. It is even possible to keep a promise while not honoring it. People will forgive an honored but un-kept promise, but it takes a real saint to let go of an un-honored promise—kept or not.

So what are the practical aspects of honoring a commitment? They are:

  • respect
  • communication
  • productive effort

It’s uncomfortable to take responsibility (for a failed commitment), but discomfort is a lot easier to shoulder than disrespect or disappointment. Even if you failed to honor a commitment up until now, it is not too late: disrespect and disappointment can be rolled back or even erased in the face of genuine honor.” –  Kenneth Vogt

How to Cope When You Fail to Honor a Commitment – Kenneth Vogt

[The two writers above have very different tones to their pieces. Both worthy of note. I especially appreciated Vogt’s distinction of honoring a commitment (whether you’re able to keep it or not). Honoring the person by communicating your inability to keep the commitment…as well as the honoring that goes on by making the effort to keep the commitment whether  easy or not. We don’t really know what goes on for another who does the work of keeping a commitment or the one who just can’t. What we do know is what it is like for us to keep or not keep a commitment; to honor or dishonor a person in the commitment. So much more understanding and care come out of the smallest communications. Something to think about.]

Below Rachel Macy Stafford posted an image and (in the link) a Facebook story about sitting in a line for gas this week, and an elderly man, just ahead of her, deliberately nodding her way (as he chose not to completely fill his tank, doing what he could to “leave” some for her). No RSVP’ed commitment. No relationship. But a deeply kind gesture to her that she was seen. We all need that…that being seen.

Photo Credit: Rachel Macy Stafford, Facebook, The Hands Free Revolution

It’s…“a deliberate decision to look out for the person behind (you)…It’s not about us. Even though it’s hard not to think only of our own needs, there is someone behind us…and someone behind that person…with their own set of struggles. If you can…will you look out for them? A wave will do, just so they know they are seen…it’s the kind of gesture that takes people farther than a full tank of gas.”Rachel Macy Stafford

5) Unmasking – Get ready for another new culture shock thanks to the Coronavirus: unmasking!!! I am so excited myself.Photo Credit: Pexels, Gustavo Fring

Based on this week’s CDC recommendations, fully vaccinated people don’t have to wear masks or physically distance anymore (except in rare defined situations). This, of course, is still only a recommendation and each state must give direction at a local level. Our governor just announced that we will align with the CDC recommendations.

Now, no one is going to know who is vaccinated and who isn’t. If we have learned anything from COVID-19, it is to be wise in dealing with the viral world. Those not vaccinated will probably forego masks as well. The freedom feels intoxicating, honestly, but possibly fearful to some, even some who are fully vaccinated.

I hope we can leave fear behind us. COVID is still rampant in some parts of the world and that is tragic. As we in the US and other countries get past our own experiences with this virus, hopefully we can be a help to those still battling the disease.

The culture shock part is real. I will have my mask with me, and see what the signs say on the doors of each business, store, school, or community space.

Still….so worth celebrating!!!

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That’s a wrap. Would love your comments below on your own favorites of the week. Thanks for stopping by. It means a lot to me.

Bonuses:

Photo Credit: C. S. Lewis, Twitter

Angry with God: Living in the Tension of Partial Understanding – Brad Hambrick

YouTube – Podcast – An Honest and Raw Conversation with Francis Chan – Preston Sprinkle

My next read:

Monday Morning Moment – What You Think of Others Matters – Dave’s Wisdom

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[Adapted from the Archives]

Picture this scenario.

At first, you really liked working with this person. Then, bit by bit, he/she began wearing on you. He is always messing with his phone. Her solution to today’s problem is too labor-intensive. His email responses have become terse. She is late for your meeting. You think, maybe I was wrong about him. He is not the person I thought he was. Maybe, she’s the wrong person on the bus…at least on my bus.

When a relationship begins to deteriorate at work (or home), you are wise to take steps to turn this around as quickly as possible. You could be in a work situation that has been difficult from the outset. It is still possible for you to make inroads in turning that relationship toward a more healthy or positive one. If not altogether, at least from your side. Consider an adage that has had a long and useful run in our family and work.

Your opinion of someone approximates their opinion of you.Dave Mills

There are exceptions, but I have found this to be wise counsel (from my husband, no less) in both personal and professional relationships. When what was a warm, congenial relationship takes a turn toward the negative, you can actually work, from your side, to restore the relationship. Even to take it to a deeper level. It can get more uncomfortable at first, because you have to start with your own thoughts toward that person. How have those thoughts changed?

We send signals to each other – whether we speak or not.

Mom raised us hoping we would be positive, peaceful people – often using the saying from Walt Disney’s film Bambi:

“If you can’t say something nice, don’t say nothing at all.”

Good counsel except for the reality of those conversations that still go on in our heads and color our attitudes, our tone of voice, our preferences, and our decisions.

Let’s say I have an amicable relationship with a colleague, and then something happens. I may not even be aware of it – a misunderstanding, a misconstrued action, an insensitivity unaware. Then a chill develops, or a clear outright dislike. I have a window of opportunity to clear that up. Otherwise, if I don’t act, then a process can begin where I turn around and decide that person is also a jerk and has woefully misjudged me…and off we go.

Remember: This can go both ways. You may have had a few off days with a colleague, and find yourself just not thinking so well of him, then stop it! It’s possible you can keep them from picking up that signal and prevent the relationship from getting more toxic as they decide you’re not so great either.

If I refuse to think ill of another person and discipline myself to be respectful, deferent in my demeanor, and tireless in pursuing understanding, I could restore that relationship. If it doesn’t improve right away, my attitude and actions work for my own benefit and can definitely help rebuild trust with my team members. One day…that relationship may also turn. It’s worth the effort.

Blog - What You Think of People Matters - Dave

Job coach and writer Jon Acuff talks about the four ways we invest in our careers – through skills, character, hustle, and relationships. In an interview with LifeReimagined.com, he had this to say about difficult, or neglected, work relationships:

“Even if you have skills, character and hustle, without relationships, it’s the career version of the Emperor’s New Clothes. Why?”

“If you don’t have relationships, you eventually don’t have people in your life who can tell you the truth about the decisions you’re making. You don’t have people who can tell you no or question you honestly. What I’ve learned is that leaders who can’t be questioned end up doing questionable things.”LifeReimagined.com interview with Jon Acuff

He identifies three types of people in our lives (work or otherwise, really): friends, foes, and advocates. Jon writes in Do Over:

“The best thing to give a foe is distance. We should ignore most foes. The problem of course is that we won’t. If your definition of foe is too loose and is essentially “anyone who kind of bothers me ever,” your job is going to be miserable. If you see people as your adversaries, it’s almost impossible to have a good working relationship with them. The first thing is to understand whether these foes are clueless or calculated. A clueless foe is that person whose behavior encourages you to fail. They are not malicious. They are not trying to make you lose, but with the power of their influence you are. “Bad habits are almost always a social disease – if those around us model and encourage them, we’ll almost always fall prey. Turn ‘accomplices’ into ‘friends’ and you can be two-thirds more likely to succeed.”Jon Acuff, Do Over

I think what Jon says is true. Because of my own worldview and value system (and married to Dave all these years), I don’t think we can just acknowledge there are foes out there and distance ourselves from them. Sometimes, that is virtually impossible to do and still be effective at work. Because what can happen, if we don’t act to keep our own thinking clear, is that we take on some of that “foe-dom” ourselves. Maybe you aren’t going to be bosom buddies with this person, but your own work and other relationships can suffer if you develop bad habits around this person. Better to work on the relationship.

Blog - What You Think of People Matters - Dave 6 (2)Blog - What You Think of People Matters - Dave 6

“For no matter what we achieve, if we don’t spend the vast majority of our time with people we love and respect, we cannot possibly have a great life. But if we spend the vast majority of our time with people we love and respect – people we really enjoy being on the bus with and who will never disappoint us – then we will almost certainly have a great life, no matter where the bus goes. The people we interviewed from the good-to-great companies clearly loved what they did, largely because they loved who they did it with. – Jim Collins, Good to Great

Blog - What You Think of People Matters - Dave 3

For as he thinks within himself, so he is. Proverbs 23:7

Finally, brothers, whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is lovely, whatever is commendable, if there is any excellence, if there is anything worthy of praise, think about these things.Philippians 4:8

Blog - What You Think of People Matters - Dave 2

 Do Over by Jon Acuff

Fourteen Indispensable Leadership Quotes from Jim Collins – Thom Rainer

How to Deal With Difficult Co-workers – Read, keeping in mind that some days you might be the one perceived as difficult.

Blog - What You Think of People Matters - Dave 4Photos: Just a few of the men in Dave’s life who required no special work on his part to love and respect…and there are many more. Grateful.

5 Friday Faves – Spring Flowers, Beyond the Guitar Podcast, Wisdom of Vala Afshar, A Small Town with COVID-19, and Caring Communities

Happy weekend!

1) Spring Flowers – You know the old proverb “April showers bring May flowers”. Well, the April flowers here in the state of Virginia are pretty spectacular right now. Rhododendron, irises, roses, columbine, pinks, and begonias are dazzling with color in our backyard. More varieties will come in May, but these flowers have sure helped us thrive with the “stay at home” COVID-19 order. The rains have come, for sure, and the flowers keep coming. Glory!

2) Beyond the Guitar Podcast – So everyone who visits this page knows we’re huge fans (followers, supporters, whatever) of Nathan Mills (at Beyond the Guitar). The fact that he is our son could be how we “discovered” him, but not the reason we love his music. He is one of the hardest working, most creative, big-hearted musicians I know. When he plays classical guitar you can hear the emotion of the pieces – whether film or TV show themes, or video game music. There was a time when he livestreamed for awhile on an app called krue which is no longer with us but a lot of fun for its season. On his livestreams, he would even sing and talk awhile with us about the music we all loved. #NathanSings and #NathanTalks are rare these days. Well, until now!! Last week, Nathan, with close friend and fellow musician Jeremiah Dias, launched their podcast.  They talk about how it all began – both their friendship and their music careers. Who knows what all they will cover next time, so you’ll want to subscribe.

3) Wisdom from Vala AfsharMr. Afshar calls himself, on Twitter, the Chief Digital Evangelist @Salesforce. I don’t really know what that means, but I do know that he earns a followership because of the dense amount of great information he posts. All encouraging. All fascinating. A few days ago, he listed out 33 bits of wisdom as a thread on Twitter.

Some I’d heard before, but in that long list, I was reminded of how much we have in us (ability/opportunity) to change the course of our lives “as we get older”. Of the 33, here are a few of my favorites:

  • Networking is about giving.
  • If you are waiting for a title to lead, you are not ready to lead.
  • Imposter syndrome is real.
  • Love and cherish your parents by giving them your time.
  • Takers may end up with more, but givers sleep better at night.
  • Good listeners hear the unsaid.
  • Never ruin an apology with excuses.

Did any of these remind you of a favorite wisdom statement? Please comment below. Thanks.

4) A Small Town with COVID-19 – Albany, Georgia. I have a dear friend from that little town in South Georgia and a very large and favorite church calls Albany home.  Other than that, Albany, Georgia, was unknown to me until this Spring when COVID-19 swept through there. It apparently began when an older gentleman came to town in March to attend the funeral of a friend. He either came to town with the virus or contracted it while in Albany. After his death, several others from the funeral party also became ill with COVID-19. As the weeks went by with more and more cases, Albany became the fourth hardest hit town in the US.Photo Credit: Downtown Albany, Ga Facebook page

I have devoured all the news out of Albany over their response to COVID-19. Rural populations don’t have the medical resources available to larger towns and cities. These people must determine how to work together and how best to respond to the health crisis they (nor any of us) were prepared for. So thankful for their resilience.

The Black Pastor Watching the COVID-19 Virus Ravage His Town – David Dent

Rural America Needs Help To Face COVID-19 – Dr. Jennifer Olsen

5) Caring Communities – Of course, none of us prefer the mandates of self-distancing and staying at home. It’s one thing for us individually to take a break from people or to spend a few days in a staycation of our own choosing. To be given orders from our government is something we are not used to.

The isolation is itself difficult but the unknown is worse. Are we making a difference in holding off COVID-19? It is possible we could do less but we will never know (hopefully) how bad it could get if we weren’t self-distancing.

After so many weeks of self-isolating, and the clinical knowledge growing in the medical community, we are beginning to have mixed messages of what is necessary/appropriate.

YouTube Video – ER Physician Drops Multiple COVID-19 Bombshells – Viral

Getting cynical is not the answer. Nor is throwing off caution.

While we are sorting out next steps, what a blessing it is to be in caring communities – surrounded (six feet apart) by people who love one another and encourage and inspire each other.

These communities could be attached to our work or our neighborhood. Our church or civic group. Our family and friends. Photo Credit: Jared Burwell, Movement Church

People we can count on to reach out to us and serve us when we need them the most. People we can reach out to as well.

Community. Always, and especially in these days, we need to know we have it…even if, for now, it comes in the form of a video meeting.

5 favorite finds for this week…what are some of yours? Please respond in the Comments. Keep safe and be well. God is with us.

Bonuses:

A Therapist’s Simple Rule Transformed My Marriage – Jancee Dunn

Captive Thoughts – Sherwood Baptist Church

Country singer and songwriter Lauren Mascitti was, just until last week, a contestant on the TV show American Idol 2020 season. She is amazing. Lauren’s performances on this show, especially her original songs, were so big, full of heart. Her original song “God Made a Woman” is my favorite (minute 2:35 in above link). The lyric version is here.

A Side Effect of the Covid-19 Pandemic? Reading Got a Lot Harder – Emma Pettit

7 Ways to Make a Senior [Citizen]’s Day While Social Distancing

People Recreate Works of Art With Objects Found at Home During Self-Quarantine – Tussen Kunst & Quarantaine

Grandpa Remembers Back When We Were in the Time of Coronavirus

When God Makes Us Wait – Barbara Rainey

Photo Credit: Karen Garner

Monday Morning Moment – A Store Opens and a Business Thrives – Thanks to a Decades-Old Business Philosophy Still Relevant Today

In all the years I’ve known Dave’s Uncle Bob, he made grocery shopping and restaurant meals more like field trips. He was a grocer for many years and then owned and operated restaurants later in life. Never meeting a stranger and one of the most kindly and engaged men I’ve ever known, he would talk to anyone who was willing. About the store/restaurant design, why the particular products or menu items, taking everything in through his experienced and cultivated senses. Then we would talk about it. “Do you see how they….?” “You know what she said about….?” I learned so much from him about customer service, product presentation, and business practices. He had a terrific understanding about what makes for excellence.

I think Uncle Bob and Mr. George could have had great talks.

George W. Jenkins, Jr. was the founder of Publix Supermarkets. He opened his first Publix food store in 1930, during the Great Depression. He and his store associates managed to make it through that trying time when so many businesses suffered or closed.

Last week, I attended the family night before the Grand Opening of another Publix Supermarket in Richmond, Va. We now have them all over the city, but they only arrived here in 2017. Richmond has several grocery store chains, and I wasn’t sure how Publix would do…but…it has prospered.

I learned much about the store at that pre-grand opening family night (store employees are called associates and the family night was for families of this latest store’s associates). The store was ready to go. Groceries, produce, prepared foods, meat and dairy were all in place in gleaming cases. For the families, snack stations were set up all over the store. It was yummy! Then we were gathered for the welcomes and introductions of different department leads. There was a prayer which I thought unusual but special. Then Mr. George’s name was often spoken as different individuals talked about how special Publix was to them through the years. The company seems not to have experienced mission drift in all these 89 years since the first store opening.

Todd Jones, the CEO of Publix Supermarkets, was present as well as several other regional executives. There was much applause as he asked for a show of hands of those who had worked for Publix from less than a year on up. Two persons had worked for 45 years at Publix. One of them had started as a bag boy, like Todd Jones himself. Whenever possible, Publix promotes from within. It was neat to see how employees could very naturally rise to the top as they took opportunity for training and leading over years of work.

I picked up a little booklet at the welcome table. It was entitled Lessons From Our Founder – Publix’s Founder George W. Jenkins. Here they are listed below:

  • Invest in others. – Publix is the largest employee-owned grocery chain in the US. Every employee (even parttimers after 1000 hrs. can buy stock. Ownership brings its own desire for excellence.
  • Give back. – Mr. George was a philanthropist throughout his life as a successful businessman. Once asked, “Mr. George, how much do you think you’d be worth today if you hadn’t give so much away?” His immediate response was: “Probably nothing.”
  • Prepare for opportunity. – Publix employees, or associates, have opportunities from the beginning to apply themselves toward excellence and future job advancement.
  • Be there. – Mr. George knew the importance of being present in his stores. CEO Todd Jones follows his example in attending store openings and celebrating associates’ advancement. Being there, at all levels, matters.
  • Respect the dignity of the individual. – Mr. George also always had an open door policy. He welcomed ideas. He allowed for mistakes. He cared about the associates. Each person brought something special to the work.
  • Treat customers like royalty. – This, for all of us customers, is the best part. No matter how beautiful the stores are or how good the food is…how we are treated is why we come back.

Do the right thing. – That was Mr. George’s summary on his business philosophy.

What company out there would not profit from such a corporate philosophy?

Finally, in case you don’t have a Publix in your city but run across one in your travels: the best cakes and fried chicken in our town now!

In the Words of Mr. George – Jennifer B.

Monday Morning Moment – Respect & Civility – and the Lack Thereof – in the Workplace and Public Life

Photo Credit: Real Wellness Doc

In the summer of 2002, we returned home to the US from living in Cairo, Egypt for many years. I was surprised at the change in our culture. People passing each other didn’t make eye contact as much anymore. There was less acknowledgement in general. Once the cell phone (and especially the smart phone) became, not just en vogue but, normative, we became even more disconnected from people around us.

Then the humor at others’ expense escalated. As did impatience at others’ foibles and perceived differences (in traffic, at the ball-field, and in the workplace).

Respect had to be earned…not just given.

Tolerance is the public message, but genuine acceptance of another is altogether something else. On any side of the argument.

What do you take of all of this?

Is it possible to restore respect and civility in a culture? First, we have to know what that even means. When unkind habits become part of our lives, we don’t always know it’s happened.

Let’s focus on incivility.  Just last week, I watched business consultant Christine Porath’s TED Talk on incivility. Her research with Christine Pearson on respect and civility was eye-opening for me. Incivility is edgy in its acceptance in our culture.

We are both shocked and even sometimes amused when people are abrupt, sarcastic or rude with others. This is dependent on our age, gender, and cultural background.

The problem with incivility is that it is contagious. It can infect a whole culture. Incivility, and disrespect, can move subtly to bullying.

Photo Credit: Patricia Bouweraerts, Martha Stout, WorkplaceStory

Author and podcaster Michelle McQuaid interviewed Christine Porath on “the cost of incivility”.  Following are my notes in brief from that podcast:

  • Incivility is defined as rude, disrespectful or insensitive behavior (whether or not the actor sees him/herself as being uncivil or disrespectful – it has to do with what the receiver hears or feels).
  • We are all biased. We may not know our behavior is uncivil. The only way we can know is to seek feedback…and truly listen to and consider constructive criticism.
  • Technology is a relationship distractor. It muddies civility. With our faces in our various e-screens, we miss verbal and nonverbal cues, make wrong assumptions, lose the tone and tenor of the conversation in front of us…and so on and so on.
  • The cost of tolerating such behavior in the workplace: performance, mental and physical tolls, personnel retention, cognitive tolls (memory, attention, creativity), and less help within a team or across departments (incivility breeds mistrust – collaboration and cooperation just don’t happen in such an environment).

Porath gives some excellent counsel on what can help in an environment that has become disrespectful and uncivil. Unfortunately, incivility is too often expressed by those with authority/power. The best organizational intervention, then, is to recruit for civility, coach and train toward civility and practice civility. Respect and civility have to be core values of the organization. See Bryan Cave Law Firm‘s Code of Civility below:

Photo Credit: Bryan Cave, Christine Porath

For us as individuals, Porath counsels to take the high road in regards to civility. Do what you can to effectually put the incivil person “in a bubble”. Then work on your own habits of respect and civility. Smile at people…genuinely, warmly, acknowledging them. Listen – tune in, invest, make eye contact. Build relationships with your team, especially those who report to you. Humbly reach out.

Porath also gave a shout-out to Adam Grant‘s advice along the same lines: to share resources and recognition; give credit; show gratitude; say thank you; share purpose and meaning. [She did the same thing she encourages us listening to do.]

Porath is the author of Mastering Civility: a Manifesto for the Workplace. Definitely on my to-read list now.

I took her quick and easy assess yourself survey and tried to be as honest and forthcoming as I could be. The result was 64 our of 100 points (“good” on her civility assessment). It surprised me – thinking it would be a higher score. Along with the number score she gives a great strengths and “things to focus on” determination and guide. Take the survey. Worth your time.

We can pull ourselves up and out of a culture that thinks it shows confidence to yell at people or that it’s ok to laugh at someone else’s expense. We have the power to rise above and to bring back health to our organization. One small respectful and civil gesture at a time.

The Cost of Incivility With Christine Porath

Assess Yourself – Christine Porath

The Price of Incivility – Christine Porath and Christine Pearson

Choosing Civility – 25 Rules to Live By – with P. M. Forni – Barb Schrader

YouTube Video – Civility: a Conversation with P. M. Forni

Monday Morning Moment – Workplace Bullying

Photo Credit: Flickr

Just saying the word bullying prompts a memory and even a victim mentality. No one is immune from this experience, either being the target or the one targeting another. Bullying can sometimes beget bullying, but this doesn’t have to be the case. Understanding and intervening in damaging situations can turn the course of the experience for all involved.

Childhood bullying has been subject to much research and policy-setting in schools. What about when bullying happens between adults and in the workplace? What can be done there?

The Workplace Bullying Institute defines bullying as:

Workplace Bullying is repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators. It is abusive conduct that is :

The Workplace Bullying Institute Definition of Workplace Bullying

When bullying happens in the workplace, we want to call it something else…controlling, rudeness, or maybe incivility. If we call it bullying, we must acknowledge that we could be a victim, or worse, we stood by and watched it happen without intervening. Or even worse, we could be confronted with the possibility that we, because of our commanding personality or position, have become a bullying adult.

I don’t think I’ve ever bullied someone else…but it is possible. When we find ourselves in a changing culture, we can change as well. A wise friend once told me, “A toxic workplace can corrode everyone.” I have, for sure, experienced workplace bullying. Especially early in my career. It’s never pretty, and even thinking about it today causes me to cringe. One situation was very private; no one knew but the two of us. A nurse manager was threatened by my role as clinical specialist and nurse educator on her unit. I had to learn to deflect and avoid confrontations with her (not in a frightened cowardly way but in a “wise as serpents, gentle as doves” way).

Another situation was when a physician wrongly accused me of misjudgment in patient care. This time was very public and he was determined to have me fired. I was not at fault (in fact, one of his interns elected not to act on my assessment of the patient which caused harm to her). Fortunately for me, the nursing chain of command was in complete support of my actions, and his rampage against me was neutralized. Whew! Bullying is costly.

[Sidebar: I don’t mean to disparage either person. Neither was a villain. They just saw things differently and chose to deal with it by coming down on me. I wasn’t a victim after all…especially in the second situation, the patient was the one who suffered during that blame-shifting. Bullying cuts a much wider wake than we think.]

Let’s think about our workplaces. Have we given into a workplace that mimics today’s “modern” culture – technology over humanity, coolness over experience, short-term gains over long-term legacy. Bullying doesn’t necessarily come out of any of this, except that our rules of engagement can change. Within that can evolve a level of incivility that gives birth to bullying, if we are not vigilant in preventing it.

Why “Modern” Work Culture Makes People So Miserable – Jeffrey Pfeffer

Refusing to ignore bullying and calling it out when it happens are crucial. This can be risky. We have to decide if we can handle the potential negative outcomes. If we don’t wrestle with the problem,  it can become commonplace and the silence is deafening.

“Words denied mean analyses not offered, things not grasped, surprise not registered, strangeness not taken in, all of which means that terrible mistakes are repeated, wounding ways of acting in the world never seriously reconsidered. The words’ absence chains you to the present, to what’s accepted and acceptable.”Tom Engelhardt

Am I wrong here? Is our workplace immune to what our culture is going through? The US is divided right now over how we are handling some huge social issues- racism, poverty, immigration, and potential national threats from outside the US. The media is peppered with Americans calling foul on what is perceived as bullying – from our leaders as well as special interest groups.

What is our recourse? One popular action seems to be to bully back…to villainize…to essentially return blow for blow. Social media is slammed with “he said, she said” hateful rhetoric. I’m so thankful for those who take a path of peace and wisdom (like the news story recently of 5 young people in our city who struck a blow for genuine rather than symbolic change. Transformative change).

Maybe, bullying in the workplace is hard to change because we as adults should be able to fight our own battles, unlike children who need help when caught up in this destructive cycle. We want our children to feel safe and to learn effective ways to deal with confrontation and conflict. In the workplace, we also want to have an atmosphere of mutual respect, purposefulness, and trust.

While insulating ourselves from bullying is one approach to deal with it, hopefully we can consider a more proactive stance. Many schools these days have a “No Tolerance” bullying policy. The students didn’t come up with that. It was people in authority advocating for them – parents, teachers, the school board. What would a “No Tolerance” model look like where we work? Who would set that in place? How would it work?

As peers, we can confront bullying and intervene with each other. However, to change a whole culture, we need those with greater authority to advocate for such a work environment.

Something to think about…and consider.

Please check out the links below – excellent reading on this weighty topic. Also if you have experienced workplace bullying or if you’ve known success in curtailing bullying in your workplace, please share in Comments below.

Anti-Bullying Week: Of Weasels, Snakes, and Queen Bees [Don’t miss the short video – clarifying & tremendously useful]

Infographic – 7 Facts of How to Deal with a Bully at Work – Catherine Adenle

Who Is a Workplace Bully’s Target? – Sally Kane

The Top 5 Threat Assessment and Workplace Violence Prevention Trends in 2017 – Arnette Heintze

75% of Workers Are Affected By Bullying – Here’s What To Do About It – Christine Comaford

The Hidden Toll of Workplace Incivility – Christine Porath

Workplace Wisdom – Dave’s Observation on Work (and other) Relationships – What You Think of Others Matters

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At first, you really liked working with this person. Then, bit by bit, he/she began wearing on you. He is always playing with his phone. Her solution to today’s problem is too labor-intensive. His email responses have become terse. She is late for your meeting. You think, maybe I was wrong about him. He is not the person I thought he was. Maybe, she’s the wrong person on the bus.

When a relationship begins to deteriorate at work (or home), you are wise to take steps to turn this around as quickly as possible. You could be in a work situation that has been difficult from the outset. It is still possible for you to make inroads in turning that relationship toward a more healthy or positive one. If not altogether, at least from your side. Consider an adage that has had a long and useful run in our family and work.

Your opinion of someone approximates their opinion of you.Dave Mills

There are exceptions, but I have found this to be wise counsel (from my husband, no less) in both personal and professional relationships. When what was a warm, congenial relationship takes a turn toward the negative, you can actually work, from your side, to restore the relationship. Even to take it to a deeper level. It can get more uncomfortable at first, because you have to start with your own thoughts toward that person. How have they changed?

We send signals to each other – whether we speak or not.

My Mom raised us out of the era of Walt Disney’s Bambi:

“If you can’t say something nice, don’t say nothing at all.”

Good counsel except for the conversations that still go on in our heads and color our attitudes, our tone of voice, our preferences, and our decisions.

Let’s say I have an amicable relationship with a colleague, and then something happens. I may not even be aware of it – a misunderstanding, a misconstrued action, an insensitivity unaware. Then a chill develops, or a clear outright dislike. I have a window of opportunity to clear that up. Otherwise, if I don’t act, then a process can begin where I decide that person is a jerk and has woefully misjudged me…and off we go.

Remember: This can go both ways. You may have had a few off days with a colleague, and find yourself just not thinking so well of him, then stop it! It’s possible you can keep them from picking up that signal and prevent the relationship from getting more toxic as they decide you’re not so great either.

If I refuse to think ill of another person and discipline myself to be respectful, deferent in my demeanor, and tireless in pursuing understanding, I could restore that relationship. If it doesn’t improve right away, my attitude and actions work for my own benefit and can definitely help build trust with my team members. One day…that relationship may also turn. It’s worth the effort.

Blog - What You Think of People Matters - Dave

Jon Acuff talks about the four ways we invest in our careers – through skills, character, hustle, and relationships. In an interview with LifeReimagined.com, he had this to say about difficult, or neglected, work relationships:

“Even if you have skills, character and hustle, without relationships, it’s the career version of the Emperor’s New Clothes. Why?”

“If you don’t have relationships, you eventually don’t have people in your life who can tell you the truth about the decisions you’re making. You don’t have people who can tell you no or question you honestly. What I’ve learned is that leaders who can’t be questioned end up doing questionable things.”LifeReimagined.com interview with Jon Acuff

He identifies three types of people in our lives (work or otherwise, really): friends, foes, and advocates. Jon writes in Do Over:

“The best thing to give a foe is distance. We should ignore most foes. The problem of course is that we won’t. If your definition of foe is too loose and is essentially “anyone who kind of bothers me ever,” your job is going to be miserable. If you see people as your adversaries, it’s almost impossible to have a good working relationship with them. The first thing is to understand whether these foes are clueless or calculated. A clueless foe is that person whose behavior encourages you to fail. They are not malicious. They are not trying to make you lose, but with the power of their influence you are. “Bad habits are almost always a social disease – if those around us model and encourage them, we’ll almost always fall prey. Turn ‘accomplices’ into ‘friends’ and you can be two-thirds more likely to succeed.”Jon Acuff, Do Over

I think what Jon says is true. Because of my own worldview and value system (and married to Dave all these years), I don’t think we can just acknowledge there are foes out there and distance yourself from them. Sometimes, that is virtually impossible and still be effective at work. Because what can happen, if we don’t act to keep our own thinking clear, is that we take on some of that “foe-dom” ourselves. Maybe you aren’t going to be bosom buddies with this person, but your own work and other relationships can suffer if you develop bad habits around this person. Better to work on the relationship.

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“For no matter what we achieve, if we don’t spend the vast majority of our time with people we love and respect, we cannot possibly have a great life. But if we spend the vast majority of our time with people we love and respect – people we really enjoy being on the bus with and who will never disappoint us – then we will almost certainly have a great life, no matter where the bus goes. The people we interviewed from the good-to-great companies clearly loved what they did, largely because they loved who they did it with. – Jim Collins, Good to Great

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For as he thinks within himself, so he is. Proverbs 23:7

Finally, brothers, whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is lovely, whatever is commendable, if there is any excellence, if there is anything worthy of praise, think about these things.Philippians 4:8

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 Do Over by Jon Acuff

Fourteen Indispensable Leadership Quotes from Jim Collins – Thom Rainer

How to Deal With Difficult Co-workers – Read keeping in mind that some days you might be the one perceived as difficult.

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Photos: Just a few of the men in Dave’s life who required no special work on his part to love and respect…and there are many more. Grateful.

A Study of Love

Dave by Byron Foltz

“Love is a laid down life.” – Elisabeth Elliott

For God so loved the world that He gave His only Son… – John 3:16

Kindness may be giving up your seat for someone else.  Love is always choosing a different chair than his favorite for all of your lives, without thinking a second thought about it.

Courtesy may mean asking after someone’s health. Love is hanging onto every detail about her health, her day, her hopes, her dreams.

Patience is waiting for him to finish the story you’ve already heard. Love is listening to that story a hundred times over just for the joy he gets in telling it again.

Honesty is never lying to each other.  Love is being able to be completely yourself, knowing she will treat who you are and all that’s going on in your life with keen interest and gentleness and confidence that you will be the same with her.

Helpfulness is taking out the garbage.  Love is taking out the garbage, washing the dishes, ironing the shirts, cutting the grass, washing the car, cleaning the toilet, and a thousand other chores because they are part of your life together…and you each know what the other would rather not have to do.

Mercy is not asking for too hard a thing from the other.  Love is dealing gently with the weaknesses and lapses of the other, not holding him to task on what you know is very difficult for him.

Cooperation means you can work together toward a common goal.  Love is being willing to spend a lifetime together working on those dreams you share, not satisfied with just meeting your own personal goals.

Reasonableness is not having too high expectations.  Love is seeing in her all she is capable of and giving her confidence to reach for it.

Playfulness is making good times with whomever is around.  Love is making him laugh on a tough day or turning a disagreement into something lighter and less painful because he matters more than being right.

Hospitality is offering a beverage to your guest.  Love is bringing him coffee every morning of your lives together, knowing just how he likes it, and glad you’re the one bringing it.

Generosity is bringing lunch to your whole work team.  Love is packing a special lunch every single day.

Handiness is being useful in various challenging situations.  Love is picking up new skills for his sake so you can help him with the increasing number of chores that come with life.

Respect is giving honor to a person who earns it because of position or capabilities.  Love is giving honor no matter the cost.

Bravery is putting yourself at risk for someone else.  Love is protecting her by locking up the house at night and by putting her interests ahead of your own, whatever it takes.

Loyalty is being there for your friend.  Love is being there for always, whatever happens, no matter what.

We can all experience the best from others, in terms of character or behavior.  Love, however, is much more than a display of good character.  It’s more than a commitment.  It’s a choosing moment by moment to focus on the other, to see the good in the other, to hope for the best for him, to do what you can for her to relieve the burden, to stand together, to always pull from the same end of the rope.

Photo credit: Byron Foltz

Leaving It with God