Category Archives: Monday Morning Moment

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Monday Morning Moment – Contempt is Cancer in the Workplace…and Any Other Place

March 28, 2016 admindeb 4 Comments

Photo Credit: Armstrong Economics

In a culture that clamors for political correction, how is it that contempt can be so freely expressed? Even rewarded, at times? This is an enigma for me. Contempt at home or in the workplace divides people, often against one another. Like cancer, it can spread if left unchecked…changing people and impacting product.

Having a certain measure of confidence is positive for all of us on a team. It’s freeing to be in relationships with people who have a strong sense of what they bring to the table as well as what others bring. Confidence and humility actually partner well together. When we have an honest understanding of our strengths, we also extend humility as we defer to the strengths of our colleagues.

The problem comes for all of us when confidence shifts into arrogance. Worse yet, when arrogance darkens into contempt. Arrogance is an attitude of thinking so highly of oneself that we tend to put down the thinking and efforts of others. Contempt is similar except the emotions are stronger and more mean-spirited.

Photo Credit: SlideShare

What makes contempt so cancerous in our relationships is that it tends to spread, both internally and externally. When we allow ourselves the luxury of contempt, we grow in our justification of it. It may have started with an unappreciative boss or demanding client, but contempt, unchecked, will inject its poison indiscriminately. We become comfortable with our disdainful opinions of others…at work, in our families, and pretty much toward anyone who crosses or annoys us.Photo Credit: LiveforChristResources

Chris Johnson, CEO, Simplifilm Inc. of Portland, Oregon, wrote a piece confronting contempt as a cancer in the workplace. He offers 5 steps to preventing contempt from shattering our work and our work relationships:

1. Don’t Vindicate Yourself. A customer had an experience they didn’t like. You don’t need to prove if you are right or wrong. That’s not relevant. What’s important is making a judgement: is this worth fixing?

2. Look At The Opportunity. Some people are surly, disrespectful, ungrateful and wrong. Some of them have big jobs. Some people like that have power. Learning to work with these people — without getting drawn in — is a skill that you should have.

3. Always Err on the side of empathy. What are the consequences of being nicer to someone than they deserved? What are the consequences of being meaner? Will too nice of a response to a human ever ruin a career?

4. Cultivate Improvement Bias. When something goes wrong at Simplifilm, there are two components: what do we do with our transaction, and what do we do with our system. For the transaction, we try and fix it with empathy. We believe that we caused it. Because if we caused it we can improve our system.

5. Rethink your filter. Most people say “block out everyone, make customers prove themselves to you.” Being available can be hard. Many filters are vanity in disguise. If you knew the people that answered their personal emails… – Chris Johnson

Contempt like cancer can be smoldering without our awareness. I am generally a positive and empathetic person, but, if I’m honest with myself, there are those in the workplace who don’t experience much compassion from me. It’s an uncomfortable confession to have to make.

As we practice mindfulness in our relationships at work, we hopefully will remember to respond instead of react. We can rein in contempt by refusing to think ill of others, by staying engaged, and by acknowledging none of us get it right every time (exercising humility).

On the old TV sitcom, Everybody Loves Raymond, Frank, Ray’s father would often make observations that sizzled with sarcasm. One comment remains a part of our family’s lexicon: “People are idiots!” It’s so easy for any of us to look at actions or decisions made by others and shake our heads…until we remember that we all have it in us to do the same. Contempt can be diagnosed…and treated…

…with empathy, compassion, and humility. Not necessarily the coolest or trendiest work (or relationship) processes in our culture…but… What a difference they can make in the tone of our meetings, the depth of our relationships, and the measure of our own character.

So let’s get after it!

How Contempt Breeds Business Cancer (& 5 Ways to Kill It) by Chris Johnson

Contempt or Compassion by Brian Fletcher

Detecting Deception by David Berglund – SlideShare [Slide 76ff]

Confidence vs. Arrogance – and Knowing the Difference by Michele Cushatt

10 Ways to Tell if You’re Confident or Arrogant by Carmine Gallo

How Contempt Destroys Relationships by Susan Heitler

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Monday Morning Moment – Creativity in Community – the Skill of the Future

March 14, 2016 admindeb 1 Comment

Photo Credit: Creative Skills for Life

When you hear the word “creatives”, you might immediately think of 20- or 30-somethings. They are classed as young “color-outside-the-lines” right-brain “think-outside-the-box” sorts of folks…who sometimes make the rest of us nuts. You might think of the artists, writers, and musicians out there. However, in truth, creatives include all those people who solves problems, including the ones who set up problems and then solve them. They are the inventors, the entrepreneurs, the designers, the planners who have the capacity to make our lives better…to even make the world better.

Hanneke Siebelink (of LeadershipWatch) just wrote a piece on the top skills of the future. She pointed to a graphic from the World Economic Forum which showed, over the course of 5 years, how creativity will jump from #10 to #3 in a Top 10 Skills List.Photo Credit: WEForum.org

What does that sort of creativity entail? Is creativity alone enough?

Richard Florida wrote extensively on this in his book The Rise of the Creative Class. He defines the Creative Class as “people in science and engineering, architecture and design, education, arts, music and entertainment whose economic function is to create new ideas, new technology, and new creative content.” – Business Insider

Writer Jeff Goins also defines “creatives”:

A creative is an artist. Not just a painter or musician or writer. She is someone who sees the world a little differently than others.

A creative is an individual. He is unique, someone who doesn’t quite fit into any box. Some think of creatives as iconoclasts; others see them as rebels. Both are quite apt.

A creative is a thought leader. He influences people not necessarily through personality but through his innate gifts and talents.

As fascinating as Florida’s writing is, I disagree with his premise that creatives are their own class of people, because I believe it’s within any of us to develop our capacity for creativity. Those of us who might be suspect of Florida’s promotion of the Creative Class would do well to read the critiques of his thinking (this and also this are excellent).

When people in our communities or workplaces class themselves as distinctively creative, they tend to operate in a tribal fashion. These tribes may even be quite diverse, but too often, I believe, they operate to satisfy their own needs and desires rather than that of the larger workplace or community. Thus in the workplace, decision-making is made by the few like-minded thinkers, that tribe of influential creatives. And communities? Where such a population of creative, expansive thinkers could enhance the appeal and value of a neighborhood, too often, , and communities can steer in the direction of gentrification, becoming less inclusive, making housing less accessible even for those who were there before.

Photo Credit: AZQuotes

My bias in how creatives work best is in community – not just a tribe of creatives, but in a community of folks with other giftings, other strengths,and other history.

However, all that being said, I do love the increasing view that creatives add value to any enterprise. My husband, for many years, was a research chemist who developed new products and was awarded several patents for his company. Even today, outside the chemical industry, he continues to be creative in thinking through new pathways toward solving problems, getting to goal, and developing personnel.

Even Florida in his revised and updated book recommends a compact dealing with creatives. His first (of 6 principles) is: Invest in Developing the Full Human Potential and Creative Capabilities of Every Single Human Being. It’s somewhat grandiose but it’s a worthy goal. Having this principle in play would promote a workforce where employees are encouraged to always be thinking and engaged in both today’s work and what changes must be made for the future.

Along these same lines, I love Howard Gardner’s Five Minds for the Future:Photo Credit: Slideshare

As creatives are sought after more and more in our workplaces (om both private and public sectors), I hope we also encourage them to build strengths in other areas of their thinking (or mindfulness). For those colleagues of ours who might not consider themselves creative, we need to communicate across organizations as to their value as well. This would include our creatives to gain from what other bring to the table.

I would like to think that I’m a creative…in ways, maybe, born out of time. Early on in my career, I had the privilege of working as a team with other colleagues in developing and implementing cancer care in a small town in the Southeast. It was thrilling for me to be part of such an innovative and comprehensive system of care where we could actually plan and dream for the future.

Three of us, in particular, worked as creatives in community. I was a content specialist and idea person. Kay was the nurse manager who brought vision and authority to the task. Kathy was a clinician with steely resolve and the determination to take the ideas to completion. We were a force to be reckoned with…just saying.

We all have different giftings and strengths. My influence was helpful but Kay’s authority settled matters. My ideas were large and lofty (sometimes), and Kathy’s keenness for how to make those ideas work were what brought them into reality.

That’s how creatives work in community. I think of top skills for the future that “in community” piece would be essential for creatives who want to make a lasting difference…not just for their own purposes at work but for the benefit of the larger community.

A hugely successful example of this is the work culture and philosophy of Pixar & Disney Animation which I wrote about here.

Daan Roosegaarde in Siebelink’s article talks about creativity in community: “There are two ways to turn an idea into reality. You can play bowling, or you can play ping pong. The old way, at least that is what I think, is bowling. You have that ball in your hand and it’s so big, it is so heavy, it shines so beautifully. Then you throw that bowling ball and pray it will hit target.

I no longer believe this is a good way to create and innovate. I believe in playing ping pong: you take a tiny little ball, not expensive, and there you go: poek poek poek poek … and you create something together. And THAT is nice, this is how I create, this is how I learn.”

Bring on these kinds of creatives any day!

Skills of the Future: The Best Expert Advice on Creativity

The Rise of the Creative Class — Revisited (Revised and Expanded) by Richard Florida

The Creative Compact – Richard Florida – Huffington Post

Creativity – the Unique Soft Skill – Slideshare

6 Ways to Make Your Leadership and Workplace Fun Again

Creativity, Inc. – Overcoming the Unseen Forces that Stand in the Way of True Inspiration by Ed Catmull

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Monday Morning Moment – Them and Us, How Can That Be? Could Them and Us Become a We?

March 7, 2016 admindeb Leave a comment

Photo Credit: Delta 7

Recently, I was in an odd conversation with a friend from work. The more we talked, the more we sounded like a Dr. Seuss book. It went something like this:

“I don’t know how to be us with them. To be with them is to just be them. We must lose us; us no more will be. There’s no us in them; it’s so strange to me. How can they be them, with no us, you see? To give up us is too hard for me. So I can’t see a way to get to we.”

[Seriously, the conversation went like that…but better.]

Battling the us-them assignation is an ongoing workplace discipline. Even in the happiest, coolest companies, there is still an intentionality to keep work life positive for every employee. That inclusiveness is a hallmark for high morale and low walls (read: no silos).

Photo Credit: Prolearn-Academy

In a work culture where silos still exist, an us/them mentality can grow as each team or department draws in on itself and ignores or suspects the actions/values of others. It’s not a healthy situation for any of us…whether it’s the executive team insulated from others or the [fill in the blank] team hunkered down in its own mode of trying to survive. The first can be as unaware as the subject of the story “The Emperor’s New Clothes“, the second, well, is just miserable, and growing more so by the pay period.

So much has been written on this problem in the workplace – about that culture where us/them thinking and operations color productivity and morale. I have included several links below describing various recommendations and protocols to restore health to such organizations.

Photo Credit: My Turnstone

I’ve always been that person who says, “Why can’t we just all get along?” In reality, we don’t have that situation always, but we can grease the tracks in that direction. Here are my own workplace rules regarding moving us and them to we:

Make a practice of assuming the best of your bosses and colleagues. “Refuse to think ill of others” is my goal…and my accuracy in hitting that goal comes with practice and determination…and grace.
Lean in to those with whom you struggle the most – the “thems” in your worklife. Especially the most powerful ones. Study them. Learn their language. Know them as well as you can. NOT for self-serving reasons, but for the benefit of the work itself. Any motive that only serves your personal situation will only make matters worse… ‘Nuff said.
Refuse to get caught up in us/them complaining. Don’t make a big deal about it, but do your best to turn the conversation toward a positive end, change the subject altogether, or bow out if all else fails. Those negative conversations just bring you and your colleagues down and don’t accomplish anything. A short-lived “misery loves company” satisfaction isn’t worth the fall-out of such conversations.
Bring down the silos, one brick at a time, if necessary. Maybe you aren’t experiencing any us/them anguish, but you know it exists. What can you do, individually and as a work team, to move to “we”? We have lots of work models out there for this. In fact, silos in the workplace are “so 80’s” (whatever that means…I hear it a lot, so I’m using it here). Use some of that meeting time, or talks over coffee, to be creative in how you can work better across teams…how you can learn more from each other…how you can defuse territoriality? If the “them” is management, you initiate dialog on setting work culture values that maximizes product excellence and employee engagement.
Put processes in place – through your culture – to keep silos down. I would love to hear what your situation is and how you are making positive steps to grow/keep a healthy culture. Please comment below.

Sure…there are times we need to process a difficult situation at work with a trusted friend. Yes, us/them scenarios are painful…and wrong, honestly…especially in the workplace where we are meant to have shared goals, working toward the same outcomes. Maybe, the us/them relationships in a company are too distracting and we can’t see any solution (back to the Dr. Seuss-like conversation above). In that case, it’s possible we look outside our company for another situation. However, you take with you a piece of the us/them dilemma. You take you along to the next job. Better to develop muscle memory on how to “be we”, whenever possible, right where we are.

[Sidebar: I’ve written a lot about work culture – too many to mention – but you can search work culture under Blog – Deb Mills and learn as I have about what is possible if we stay engaged in our workplace.]

Photo Credit: Buffer

Overcoming Us vs. Them Challenges

Breaking the “Us and Them” Culture

How to Avoid Us vs. Them – Huffington Post

The 10 Buffer Values and How We Act on Them Every Day

The 4 Elements That Make Great Company Culture

How to Save a Broken Work Culture

From Us and Them to We Participative Organizational Culture

Them and us – How to use Trust as a Competitive Advantage

How CEOs Can End an Us Them Mentality

Us vs. Them – a Simple Recipe to Prevent Strong Society from Forming

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Monday Morning Moment – Kindness Over Cleverness – Work Culture Where Employee Satisfaction Impacts Marketing

February 22, 2016 admindeb 3 Comments

Photo Credit: Scoopnest

Quite remarkably, I recently came across several articles on kindness, of all things, in the Harvard Business Review. It was thrilling for me to see it commended as a business process in such a prestigious journal. I have loved the idea of kindness since early childhood. It seemed such a reasonable choice in dealing with others, much more pleasing than cleverness. [Now, if I were more clever, then it might have proved a harder choice.]

Although we were not in church as young children, my mom taught us the Disney form of kindness: “If you can’t say something nice, don’t say nothing at all.” – from the film Bambi.

When we, later in my childhood, became involved in a church community, I discovered the great teachings of God about kindness, which further stoked my resolve. Whenever possible, acting in kindness was the right choice…in personal relationships and in the workplace.

These days, in tight-knit tribal leadership and competitive companies, kindness is too often sacrificed for the bottom-line. You can imagine how refreshing it is for me to see that business thinkers and strategists are taking note of the profitability of kindness as a process – both internally (organizational human relations) and externally (marketing). A work culture of strategic, intentional kindness – just think of that!

If you go to Harvard Business Review’s website and search the word kindness, all sorts of articles pop up. I was most intrigued by Bill Taylor’s pieces on “kindness over cleverness”. He is the founder of Fast Company magazine and author of Practically Radical. He tells stories of companies who have been successful in practicing kindness strategically. He is inspired by Jeff Bezos’ experience growing up with a wise grandfather who taught him to choose kindness over cleverness. That story is told by Bezos himself in the TED Talk (linked below).Photo Credit: National Education Policy Center

Ted Talk Video – Jeff Bezos, Founder of Amazon – Princeton Commencement Address on What Matters More Than Talents – Gifts vs. Choices

If we wanted to take individual (and corporate) kindness up several notches in our workplace and workforce, what would those processes be? What would we have to give up in order to raise employee satisfaction to such a level that it extends to product excellence and customer service? For leadership, it might be giving up some control and extending a kinder and wiser empowerment, For employees, it might be giving up a timid fatalism and risking a kinder boldness (less of “the great Oz” scenario). I would love to hear what business processes you have in place that celebrate kindness over cleverness. What kind of work culture does your leadership model and cultivate? What can you do yourself, whatever your leadership culture is? See Matt Monge’s article on leading without a title. [Please share in Comments section below.]

We have a choice, after all.

I hope to write more about this because it is intriguing to me how our own delight in our work and product can pour over into our profitability and success.

For today, I close with some of my favorite quotes from these Harvard Business Review articles:Photo Credit: Larry Ferlazzo

“Kindness has a strategic role to play, especially when it comes to winning over customers in an intensely competitive and slowly recovering economy.” – Jeffrey F. Rayport

“Success today is about so much more than just price, quality, reliability – pure economic value. It is about passion, emotion, identity – sharing your values.” – Bill Taylor

Success is not just about marketing differently from other companies…It is also, and perhaps more important, about caring more than other companies — about customers, about colleagues, about how the organization conducts itself in a world with endless opportunities to cut corners and compromise on values…You can’t be special, distinctive, and compelling in the marketplace unless you create something special, distinctive, and compelling in the workplace. How does your brand shape your culture? How does your culture bring your brand to life? – Bill Taylor

“What is it about business that makes it so hard to be kind?” I asked at the time. And what kind of businesspeople have we become when small acts of kindness feel so rare? …By all means, encourage your people to embrace technology, get great at business analytics, and otherwise ramp up the efficiency of everything they do. But just make sure all their efficiency doesn’t come at the expense of their humanity. Small gestures can send big signals about who we are, what we care about, and why people should want to affiliate with us. It’s harder (and more important) to be kind than clever.” – Bill Taylor

“Compassion is a great equalizer. When you approach others with genuine concern for their well-being, your standing in the organizational hierarchy is less of a barrier to a productive conversation…Kindness, in other words, is rarely inappropriate.“ – Allison Rimm

Is Kindness a Strategy? – Jeffrey F. Rayport

Brand Is Culture, Culture is Brand – William C. Taylor

It’s More Important to Be Kind Than Clever – William C. Taylor

Why Is It So Hard to Be Kind? – William C. Taylor

10 Ways You Can Show Leadership Without a Title – Matt Monge – The Mojo Company

To Guide Difficult Conversations, Try Using Compassion – Allison Rimm

Photo Credit: Larry Ferlazzo

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Monday Morning Moment – Notes on Chris Bailey’s Life of Productivity

February 1, 2016 admindeb 11 Comments

Photo Credit: Lewis Howes, The School of Greatness

Where does the time go? How do I get so tired before the day is done? I just can’t stay focused…too distracted, I guess. You know what I’m talking about. Then there are the reactions of those friends and family. The ones (who treat us with kindness) tell us sympathetically “You are just so busy”. Then others, more in our faces, say, “The things you want to do, you do. You just don’t want time with me enough.” I get the logic of those statements, but I’ve been perplexed as to how to improve my life choices, such that I get more accomplished…more of the important things.

Until recently…when I experienced the convergence of making New Year’s resolutions, having a big birthday, and hearing Chris Bailey talk productivity.

Photo Credit: Unmistakable Creative

Chris Bailey is the age of my children. Although he had job offers, he took the year after graduating university to go deep into a study of productivity. During that year, he wrote about his experiments in his blog – A Life of Productivity. Then, he designed a roadmap of 25 tactics to greater productivity in his book The Productivity Project: Accomplishing More by Managing Your Time, Attention, and Energy .

You may be tempted to yawn at another book on productivity, but this is clearly one not like the others. I listened to a couple of podcasts on Unmistakable Creative where host Srini Rao talks with Chris Bailey. They pour over what Chris discovered about productivity during that year of experiments. [Disclaimer: I haven’t read the book yet but plan to. My takeaways are from these podcasts and the other sources linked below. Can’t wait to read his roadmap on productivity.]

As Chris talks with Srini (and we get to listen in – love these podcast opportunities), he talks about what he’s learned from others regarding productivity. His tipping point was reading David Allen’s book Getting Things Done. Srini also refers to Cal Newport’s writing on deep work (you can listen to him on Unmistakable Creative here and here). They also mentioned Charles Duhigg’s book The Power of Habit: Why We Do What We Do in Life and Business. Chris Bailey’s year of productivity experiments included studying what was already in the literature – a big help to us less-read hopefuls.

Chris defines productivity not as getting more things done but getting more accomplished. The difference is huge. It’s not just the “to-do list” but the view toward the “done list”. “Productivity is time, energy, and attention, and where the three meet in the middle is where you are in being productive. It is achieving what you intend to accomplish. It’s not about doing more things faster, but doing the right things deliberately and with intention.”

Here are the takeaways from my first-look into Chris Bailey’s “life of productivity”.

Take a step back from your life and ask the questions: What do I care about? What motivates me? When was I most inspired, driven, or felt the most meaning or passion for what I was doing?
The three commodities we all bring to the table are time, energy, and attention. It’s not just about time management, but also increasing our capacity for work (energy) and focus (attention).
Start every day with intentionality. Make your to-do lists to manage the minutia of life, but then do something more. Take a step back. Execute what he calls the Rule of 3. At the start of the day, mentally fast-forward to the end of the day and ask: “When the day is done, what three main things do I want to accomplish?” From this you form your intentions on what you want to accomplish.
Being busy, even in ticking off the things on your to-do list, doesn’t mean you’re being productive. This gives an illusion to productivity, but only when you step back do you discover whether you have accomplished what you thought you did in the busy-ness.
Start small in working toward productivity. Real change takes time and intentionality. “Write down everything in your job and personal life that you’re responsible for. Then ask, if I can only do one of these things every day, which adds value/meaning to my life (I would add or to that of another who matters deeply to me)? Ask again of the remaining tasks. And a third time.”
We all have limitations and constraints in our life. Bear those in mind as you plan and execute and evaluate. Being hard on ourselves won’t get us to greater productivity. Small, incremental steps toward change should be celebrated.
Work on one thing at a time. Single-tasking. Working mindfully. “Multi-tasking holds people back from accomplishing more over the course of the day. It stimulates your mind; it’s like being busy. However, it actually makes you less productive, increases your errors, decreases your memory, and takes longer to do everything” [in reality]. “You can only focus on one thing at one time. You then dedicate 100% of your time, energy, and attention to one thing – it will yield the highest productivity.” Counter-intuitive, I know, but I’m beginning to believe the wisdom of this.
Procrastination involves 7 triggers that cause your mind to resist certain tasks: when they are boring, frustrating, difficult, ambiguous, unstructured, lacking intrinsic reward or personal meaning. We put off doing those types of tasks (which often are ones we actually need to attack to be truly productive) and instead while away our time on social media or marathoning Netflix. Chris Bailey gives a way out: “Once you step back from the task, noticing you’re procrastinating, trick the triggers – reward yourself, set time limits, structure it, etc.”
Mindfulness is continually bringing your attention back to the work that’s in front of you. Chris Bailey uses meditation to build “attentional muscle”. Taking mental breaks (however you do) is important to make attentional space which we need for creativity. Our mind goes back and forth from “the essential executive mode (constantly thinking of something, like when on a smartphone), and the mind-wandering mode (like when you’re in the shower). You often have those brilliant ideas while in the shower.” Make space for building attention and creativity. Take breaks and disconnect a bit from the internet or Netflix (you knew that was coming, right?).

I am so encouraged by the possibilities of building capacity in my time, energy, and attention. Chris gets us started with his 100 Time, Energy, and Attention Hacks to Be More Productive. Remember, he urges us to start small. Change one thing, maybe, in each area. It’s a process but one we can master toward gaining a life of greater meaning and capacity, accomplishing what we have hoped for…not just waiting for the future self to do it. We can be more that person beginning today.

Photo Credit: Amazon.com

Chris Bailey – A Life of Productivity – Website

The Productivity Project: Accomplishing More by Managing Your Time, Attention, and Energy by Chris Bailey

Unmistakably Creative – Podcast with Chris Bailey – Bridging the Gaps in Our Productivity

The Top 10 Lessons I Learned From a Year of Productivity by Chris Bailey

100 Time, Energy, and Attention Hacks to Be More Productive by Chris Bailey

YouTube Video – The Path to Meaningful Work: Chris Bailey at TEDxGatineau

Five Habits that Help Chris Bailey Stay Productive

From 90-hour Work Week to Rising Before Dawn, Author Experiments with Productivity – CTV News

Chris Bailey on Twitter

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Monday Morning Moment – Change at Work – Moving Forward and Letting Go of the Past

January 25, 2016 admindeb 7 Comments

For two years, I had the extraordinary experience of writing for a work team put together by the president of a company to develop something really new. It was a phenomenal and humbling experience for me to observe a small and capable team taking a vision and fleshing it out for the broadest application possible.

The conference room had whiteboard walls where big ideas and wild possibilities were sketched out. Then the conversations expanded, adaptations were made, others (both inside the company and out) added ideas, and a process was born that could have tremendous impact on the company’s overall mission.

However…things can change. The budget tightens; the team breaks up; the company gets sold. Or maybe it just wasn’t the right time. Sometimes, a work has to be put on hold or transferred to the hands of another team or… fill in the blank.

One by one, the members of the team take other jobs, retire, or move into other assignments within the company. It happens.

The white boards go white again. The cubicles are cleaned out. The name cards are removed. The phones ring elsewhere. The mail is diverted to other places.

Is it as if this great creative thing never happened? Absolutely not!

One day, it will be the next right time, with the next adequate resources, and with the next trusted team. Never having to start at ground zero again…because of this team…and this time…and the work brilliantly accomplished together.

Somebody will always be the last person out, but each takes their memories with them…their experience…the wisdom gained…the relationships. Those are not left behind or placed in boxes. Those intangibles are the most real gains of our work lives.

In the long-running TV comedy series, The Office, Dwight Schrute watered the plant. No one noticed until he left the job, and the plant began to die. In the finale of the show’s last season, his office mates replanted it outside. What a great metaphor in thinking about the varying gifts each of us brings to our jobs. At times, in our workday world, we don’t realize all that our colleagues bring to the team or company…until they are gone (re-assigned or in a job/situation elsewhere). It’s a good thing to remember and celebrate…and then…there comes a time when moving forward is the order of the day.

[Sidebar: To that precious one who did keep the plants alive for this team, all the others are still living and relatively healthy. Sorry about this one. Thanks for all the beauty you brought to this office.]

While going through this process of chronic transition, a friend has recommended a great book by William Bridges: Transitions: Making Sense of Life’s Changes. Bridges talks the reader through the three different phases of transition and gives practical strategies for dealing with these sometimes confusing and painful times.

“We resist transition not because we can’t accept the change, but because we can’t accept letting go of that piece of ourselves that we have to give up when and because the situation has changed.” – William Bridges

I have a little desk toy that when you press it, a nasal electronic voice sounds “Moving Forward!” It is exactly what we needed to do, and we’re doing it.

You can only look back for so long. At some point you have to move forward. Moving forward is a good thing… Besides getting on with our life and work, it gives impetus to let go of whatever would hold us back whether good or bad. We learn from both and take both with us moving forward…hopefully in such a way that we celebrate what was good and we take heart in and wisdom from whatever the hard experience we leave behind. We move on.

In this last day of packing up and moving out, two little team-building signs from a by-gone era surfaced in the bottom of a drawer. The irony wasn’t lost. For you who were on this team and any who find themselves in a similar situation, I’m cheering for you. You, indeed, are great! Of course, no team today can ever really claim to be creators of a ground zero innovation or body of work. For sure, we all stand on the shoulders of giants.

I wrote a series of articles on Jon Acuff’s book Do Over – Rescue Monday, reinvent Your Work, and Never Get Stuck. [Two pieces are referenced below.] Acuff gives great counsel to anyone struggling in the process of moving forward. I’d like to close with a couple of his quotes on moving forward.

“Master the invisible skills – Go to work; add value; own your attitude.“ – Jon Acuff

“Is living with the chaos of a decision easy? Not really… I try to create [chaos] sometimes as a way to hide from something else I’m afraid of. When real chaos comes…don’t fight it. If anything, lean into it. ‘Easy’ and ‘adventure’ very rarely travel together.” – Jon Acuff

What has helped/is helping you to deal with a current (or past) disappointing work situation? Please share your story in comments below.

Jon Acuff on Character at Work – 9 Quotes & a Challenge – Part 4 of the Do Over Series

Jon Acuff on the Role of Hustle in Taking Hold of Career Opportunities – Notes & Quotes – Part 5 of Do Over Series

Do Over – Rescue Monday, Reinvent Your Work, and Never Get Stuck by Jon Acuff

Transition: Making Sense of Life’s Changes by William Bridges

The Challenge of the Prolonged Neutral Zone Era – (Insight from William Bridges, Managing Transitions) – Really good synopsis on this troublesome prolonged transition

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Monday Morning Moment – Are You Engaged at Work? It Matters that YOU Show Up

January 11, 2016 admindeb 4 Comments

Photo Credit: IDoneThis.com

In the pre-dawn light of this Monday morning, my husband and I sat briefly together. Over our first cup of coffee, we were talking about employee engagement, of all things. I had just read the most excellent blog (by Corinne Rogero) on being engaged, and it inspired a rare early morning conversation. Be encouraged.

This beautiful young woman, Corinne, tantalizes the reader with a blog seemingly about engagement to be married:

“I want to be engaged, but it’s probably not what you think. I’m as single as a slice of American cheese right now, which is perfect for me and I prefer it that way. But when I say I want to be engaged, I don’t mean I’m looking for a fiancé. I mean I want to be engaged in the sense that I’m mindful of the people and surroundings and culture and the spiritual warfare around me. I want to establish meaningful connections with the person on the other side of my coffee mug or in the booth across from me at dinner or in the passenger seat of my car. I want to lean in and connect with the stories being told. I want to actively console the sorrows being shared. I don’t want to go through conversations absentmindedly anymore.” – Corinne Rogero, I Should Be Engaged

This state of mindfulness and staying in the present are crucial to being engaged…no matter the environment or work circumstance.

Employee engagement is a property of the relationship between an organization and its employees. An “engaged employee” is one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization’s reputation and interests.

When we become discouraged or demoralized with work, our tendency is to lose our bearings, almost become disoriented. We move to being defensive (reactionary), rather than offensive (proactive or forward-thinking). We lose focus and the best problem-solvers, highest producers among us can seem to lose their way…shifting focus to lesser goals and more easily achievable ends.

What I loved most about Rogero’s blog on being engaged was the personal intentionality of it. Her chief desires were clear and she was resolved to clear the way for them…in her day-to-day present.

I loved that and am inspired, empowered, and energized by that. I want to communicate and model that in my own workspace.

Tom Muha wrote a great piece entitled Achieving Happiness: Leadership Styles: Multipliers vs. Diminishers. I didn’t see how it related to achieving happiness but it did give an excellent summation of Liz Wiseman’s book Multipliers: How the Best leaders Make Everybody Smarter. Read her book for sure; Muha’s article will whet your appetite to read it.

I refer you to the concept of “multipliers vs. diminishers” because employee engagement is incredibly impacted by what kind of supervisor we have. Some supervisors maximize their team’s work experience (multipliers) while others maximize their own perceived importance to the organization rather than empowering their employees (diminishers).

We may not easily see how we can alter our situation with our boss (other than losing ourselves trying to please him/her, disengaging, or quitting altogether), but I see possibilities. It is possible, we can make a difference with our boss…if we don’t give up. It is also possible to make a difference for peers to help each other stay engaged or to re-engage. I loved Corinne Rogero’s quote below:

You will not find the warrior, the poet, the philosopher or the Christian by staring into his eyes as if he were your mistress: better to fight beside him, read with him, argue with him, pray with him. – C. S. Lewis

It is hard sometimes…harder than we could imagine it would be sometimes…but whatever it takes to stay in the battle is better than disengaging ourselves from it.

Disengagement is very isolating. The disengaged just get quieter and focused elsewhere. Or, at its worst, disengagement gathers together a company of the miserable. No judging here…I just grieve the loss of what can be – not just product or service, but the continuing growth, joy, satisfaction of real, valued people at work.

Whatever our work situation or challenge, staying engaged is worth every effort, moment by moment. Hopefully your organization understands and is building in processes for ongoing employee engagement. Speak into that, if given opportunity. Speak into it anyway.

Photo Credit: ManagementStudyGuide.com

Hear one last word from Corinne Rogero on being engaged in life in the present:

“I want to be locked and loaded with an arsenal of grace and truth and boldness to bring the good news of hope into the lives that intersect mine. I want to be fully aware of God’s presence in every moment and not as much like Jacob who woke from his sleep and said, “Surely the Lord is in this place and I didn’t know it!” – Corinne Rogero

No matter our situation at work – a team at odds with itself, a difficult culture, a boss who I don’t understand – no matter our situation, we can determine to be engaged. There is an undeniable emotional component to engagement, but it is larger than emotion. We can do the personal work of being “locked and loaded” – alone or with a few others who share our same vision and stewardship (belief/ethics). Our work lives are too precious to waste in disengagement… It may take some time for our circumstances to change, but our hearts, resolve, and focus can be sharpened in the fire of whatever difficulty faces us at work…if we don’t give up*.

What challenge are you facing at work that steals away your joy, drive, or confidence? What has helped you stay engaged? What are you doing to turn perceived walls, barriers or bottlenecks into doorways? Let us learn from you in comments below, please.

I Should Be Engaged – Corinne Rogero

Multipliers: How the Best Leaders Make Everybody Smarter by Liz Wiseman and Greg Mckeown

Gallup – Five Ways to Improve Employee Engagement

Best Practice Advice on Employee Engagement and Organization Development

*Galatians 6:9

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Monday Morning Moment – Mission Drift – 12 Quotes on Being True to Our Mission

January 4, 2016 admindeb 1 Comment

Photo Credit: Peter K. Greer, President & CEO of Hope International

[From the Archives]

“You are the salt of the earth; but if the salt loses its flavor, how shall it be seasoned? It is then good for nothing but to be thrown out and trampled underfoot by men. You are the light of the world. A city that is set on a hill cannot be hidden. Let your light so shine before men, that they may see your good works and glorify your Father in heaven.” – Matthew 5:13-14, 16

Peter Greer and Chris Horst (with Anna Haggard) wrote an incredible little book entitled Mission Drift. The book’s byline is “The Unspoken Crisis Facing Leaders, Charities, and Churches”. I enthusiastically recommend this book to anyone who has invested their lives in a faith-based organization, or Christ-centered business, or Christian charity. In fact, if you haven’t already read it, and you’re a Christ-follower, please make it a priority.

Mission drift is the slow and insidious shift away from the original mission, purpose, and identity of an organization. Greer and Horst have done extensive research on organizations who have either remained “mission true” or have fallen sadly away from their mission. The stories are fascinating and compelling. They lay a foundation that can help all of us prevent mission drift in our own lives and in our spheres of influence.

12 quotes from the book follow. These are just to whet your appetite. Mission Drift is an easy read and the truths resonate with our desire to be faithful and true stewards.

“Mission Drift…is pervasive and affects faith-based organizations of all varieties – nonprofits, churches, denominations, businesses, foundations, and schools. ..be optimistic…that drift is not inevitable.” (pp. 19, 22)

“Mission True organizations know why they exist and protect their core at all costs. They remain faithful to what they believe God has entrusted them to do. They define what is immutable: their values and purposes, their DNA, their heart and soul…To remain Mission True is to adapt and grow, so long as that adaptation and growth does not alter the core identity.” (p. 27)

“Mission True organizations know who they are and actively safeguard, reinforce, and celebrate their DNA. Leaders constantly push toward higher levels of clarity about their mission and even more intentionality about protecting it.” (p. 51)

“Leaders often first ask what, then move to how, and finally transition to why. ..Great innovators…start with why. The ordering really matters. Everything flows from why. Not only does it motivate others to join you, it also guides what you do – and often more important – what you don’t do.” (pp. 71-72)

“The gravitational pull of secularism is felt perhaps most acutely in hiring…Mission True leaders hire carefully, intentionally, and prayerfully. They approach each hiring decision seriously, recognizing that each staff member represents the mission of the organization. ” (pp. 103, 107)

“Mission True organizations recruit and engage Mission True donors.” (p. 115)

“You are what you measure…Our highest goal is to remain faithful to our Christ-centered identity and mission. Because of our identity, we must pursue excellence. Metrics can be self-serving. We need to be clear why we pursue them. Seeing God for who He is clarifies our role: We are stewards. Metrics help us to remain accountable for the work that God has placed in our hands.” (pp. 131, 133, 136)

“Slapping an ichthus (the Christian fish symbol of the early church) on product packaging does not mean it honors God. Christian shoddy is still shoddy. In Mission True organizations, quality must be nonnegotiable.” (p. 139)

“‘Culture eats strategy for breakfast.’ Mission True organizations get this. They focus on the little things. They understand how important practices and norms are to the living and breathing cultures of their organizations. The small decision each and every day may seem inconsequential, perhaps even trivial, but these little things protect against Mission Drift…Beyond policies, Mission True organizations recognize that culture is composed of all the ‘little things’.” (pp. 148-149, 155)

“Clear language reinforces identity and also leads to accountability. Being clear with your plans and identity enables people to keep you on mission. If you regularly talk about who you are, you invite scrutiny and accountability. Publicly proclaiming who you are strengthens your identity and empowers people to point out inconsistencies.” (p. 163)

“Also I say to you, whoever confesses Me before men, him the Son of Man also will confess before the angels of God. ⁹But he who denies Me before men will be denied before the angels of God.” – Luke 12:8-9

“For organizations who desire to protect against Mission Drift, one of the most powerful anchors is the local church…Wisdom lies in anchoring ourselves to the church as the church is anchored to Christ. Across time and culture and trends, the church remains.” (pp. 167, 173)

“Courageous Mission True leaders…have stood unwaveringly upon the Truth of the Gospel. In all areas, they have demonstrated intentionality and clarity in retaining Christian distinctiveness. They are committed to Christ, first and foremost.” (pp. 180-181)

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One organization very dear to me keeps its mission before its personnel and donors in regular, consistent, creative and winsome ways. We know what we are about. There is never a doubt what we’re to be about. What safeguards does that beloved faith-based organization of yours have in place to hold back mission drift?

Peter K. Greer Blog

Chris Horst Blog

The Subtle Danger of Mission Drift

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Monday Morning Moment – Last Monday of 2015 – Begin Again

December 28, 2015 admindeb Leave a comment

Photo Credit: Garfieldh8sMondays

Here we are on the last Monday of 2015. The last Monday of the year. For some of us, there’s a collective deep sigh! We made it through this year of tough Mondays. Celebrating…quietly.

Over coffee this morning, we talked about the huge build-up to Christmas, and how today, in comparison, is almost a let-down. I don’t feel that way at all. On the Monday after Christmas, I feel satisfied and hopeful. Christmas was wonderful…even with the heart hurt of not having all our children with us and my dad states away in assisted living. Hard things are always strewn across even the best of holidays.

We rejoice in what was good and hope for what can be in the year ahead.

That’s how I also feel about this last Monday of the year. We didn’t deal with a terrifying diagnosis but we have friends who did. We didn’t have to grieve the loss of a family member but we grieve still the great loss of dear friends this year. We went through extraordinary change (in work and community) but thankfully kept those relationships. We did not suffer joblessness and do not take for granted the great blessing of gratifying work.

Work this year was oddly harder than any year I can remember. Some situations in life we expect to be hard – like the adjustments we made living cross-culturally, and like the year my mom died. This year was an unexpected hard.

In a season of chronic financial leanness and a year of organizational change, including planned and necessary downsizing, we still have a job. Months of “just keep doing what you’ve been doing” may now be winding down to make way for new direction and engagement. We breathe deeply the air of new possibilities in the days ahead.

Although there is nothing innately powerful in a last Monday of the year or the coming first Monday of 2016, the idea of a fresh start energizes us with hope and anticipation. This ending and beginning do stir our hearts and minds to begin again…

In 1970, a film was released entitled Scrooge. It was a musical adaptation of Charles Dickens’ A Christmas Carol. The old curmudgeon Scrooge was very well-played by a 30-something Albert Finney. As I look to this Monday and the next, his song “Begin Again” came to mind. If you have never seen it, watch the YouTube clip:

In thinking of finishing out this year at work, and looking to 2016, I hope you also can celebrate whatever victories and mercies you experienced this year. In looking to 2016, I pray you have anticipation of what comes. If you’ve had a hard year, too, then you are even more equipped to take hold of whatever comes.

Scrooge, in his song above, thanked “the world” (1:42) that he was able to begin again. Odd line really. I thank God for another opportunity to begin again – this day and all the days given to us ahead.

“Do not call to mind the former things, Or ponder things of the past. Behold, I will do something new, Now it will spring forth; Will you not be aware of it? I will even make a roadway in the wilderness, rivers in the desert.” – Isaiah 43:18-19

“O taste and see that the LORD is good; How blessed is the man who takes refuge in Him!” – Psalm 34:8

Scrooge (1970) with Albert Finney – available on Amazon.com

YouTube Video – Scrooge with Albert Finney (1970)

Monday Morning Quarterback – What a Sunday of Football!

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Guitarist Nathan Mills & Star Wars – A Force Awakens

December 21, 2015 admindeb 5 Comments

Photo Credit: Ian Edwards

Nathan Mills is a classical guitarist…and beyond that, he crafts music. To hear and watch him play guitar is to experience music at both an intellectual and heart level. He feels the beauty of the music and somehow interprets it to the listener…as a painter does on a canvas.

Nathan got his first guitar for his 13th birthday. As he mastered acoustic and electric guitar, he and his best buddies in high school had a garage rock band. They didn’t “make it big” as a band in their dreamed of adult music world, but they are all still in music (a story for another day).

At 17, as a Senior in high school, Nathan began classical guitar lessons, with a guitar borrowed from a friend. He studied with Marcelo de la Puebla. We lived in Casablanca, Morocco, at that time, and Marcelo flew in from Spain to teach guitar. It was an amazing opportunity for Nathan and he took full advantage of it.

When Nathan returned to the US for university studies, he continued in classical guitar with Professor John Patykula at Virginia Commonwealth University. With only one prior year of classical guitar study, Nathan felt somewhat intimidated by his late start, but he pushed through, worked hard, and honed his craft.

Since graduating from VCU, he finished his Master’s in guitar performance at East Carolina University. Nathan, with more passion than ever before, continues to play, teach, write and arrange music.

This past weekend, the latest installment of Star Wars opened to wild anticipation. Star Wars – the Force Awakens. With that premier also comes the premier of Nathan Mills’ newest website – www.beyondtheguitar.com. His love for musical expression is evident in his work. His desire for others to stretch, explore and develop their own expression of music is motivating.

It’s never too late to begin, and it’s never too early to revisit crafting your music. For sure, a creative force is awakened in Nathan Mills, and he can help you master the music you love.

I know…I’m his mom – a person who NEVER appreciated classical or instrumental music until I heard someone play it as the composer must have meant it to be played…or maybe because that musician took the music into his own heart and played it right into the heart of the listener. That someone?

Give a listen:

Beyond the Guitar – Nathan Mills

Photo Credit: Duy Nguyen