Category Archives: Attitude

Monday Morning Moment – When Connections Are Lost – a Rant, a Resolve, and a Request

Photo Credit: Pixabay

Here written is a cautionary tale…one with a happy ending to follow.

Across my professional and personal life, I’ve experienced a great wealth of teams, affinity groups, communities and networks. Real flesh-and-blood people gathered passionately around products or services. People who trusted and enjoyed each other, who used their influence to do good. People who expanded both their influence and ability to do good by holding doors open to others with like vision.

…and I got to be a part of all that. It was an incredible life…and I want it back.

This is not to say that my life is lacking. That’s the rub. Life is amazingly good right where I am…wait for it…but, (such a small word that screams discontent, right?). There is something that has faded, and it can for you as well, if you’re not aware and nurturing it. Don’t let it happen because it’s too valuable.

What I have discovered over the last year is that the wide-reaching, lively connections in my work and personal life have been lost…or, for sure, diminished. This is what I’m determined to correct.

You know that odd experience when you lose a phone conversation (either because of passing through a cell service dead zone or you hit the disconnect button). You or the other person continues talking for a bit not realizing the other person is not listening…has left the conversation (intentionally or not intentionally)…and once re-connected, if you’re able, you have to awkwardly figure out where you left off.

Lost connections are jarring because they interrupt a process of communicating, collaborating or cooperating together on something of value.

Human capital is when you are connected to different individuals who have the capacity and desire to do good together (in creating or innovating – a product or service). Social capital – that of teams, agencies, or other communities working together – is an even larger, richer commodity than individual human capital.

I wrote about social capital previously here.

Social capital is the willingness of people to help each other. It often replaces money which people would use to buy the same help. Most ways of measuring social capital have to do with trust – people who trust that favors and help will be available when they need it will favor and help others more. Social capital is a lot like real capital. The more money a person or a society has, the easier it is to do things and the better off people are.Simple English Wikipedia

Photo Credit: IResearchNet

Through a variety of circumstances in recent years, I have lost some social capital. Reflecting on this real situation has been very helpful and motivating for me personally.

Jon Acuff, in his book Do Over, talks about the importance of not burning bridges when we leave a job or affiliation. I’m a bridge-builder not burner, but bridges can break down, through neglect or vision change and resource realignment.

At times, the sheer force of too much change can cause connections to be lost. Repeated change can lead to chronic states of transition, and we, in those situations, can find ourselves floundering, not sure really what or whom we call team or community.

There’s the regret and the resolve.

After years of living in many countries and working in various roles, we seem settled here in Virginia, at least for now. Still, in the past few years, we have experienced many changes here in work and community affiliations. Change can be so exhausting. It can either galvanize relationships or cause trust to sag a bit…and tempt us to circle the wagons.

I’m resolved to find my way out of this…even at my “old age” and in my semi-retired status…In other words, I have the opportunity AND the resolve.

Just now I’m reading a somewhat dated but still fascinating book on social capital. Written by Tara Hunt it has a curious title: The Whuffie Factor: Using the Power of Social Networks to Build Your Business.

Photo Credit: Amazon

Hunt took that title from a commodity in Cory Doctorow‘s sci-fi novel Down and Out in the Magic Kingdom. In Doctorow’s futuristic setting, “whuffie” was the currency and it was gained by being “nice, networked, and/or notable”. A little simplistic, but I do appreciate Hunt’s 5 principles of building social capital (this in the work world, but it can be applied in other situations as well):

  1. Stop talking and start listening.
  2. Become part of the community you serve and figure out who it is you are serving. [It isn’t everyone.]
  3. Be notable and create amazing experiences/remarkable products for your customers.
  4. Embrace the chaos. Don’t overplan. Learn to be agile. Recognize everyday magic.
  5. Find your higher purpose. Social capital only gains in value as you give it away. Figure out how you are going to give back to the community and do it…often.         – Tara HuntPhoto Credit: Pixabay

7 Ways to Increase Your Whuffie Factor – Tara Hunt – Fast Company

As I keep reflecting on re-building connections,  social capital is now a goal. It may look very different these days than before, but what’s most important is getting back in the game.

Jordan Harbinger, blogger and podcaster for a website called The Art of Charm, has issued a challenge that intrigues me. This social capital challenge is what I need right now. Photo Credit: Screen Shot – Art of Charm

The challenge itself is designed to take a month, and I’ve been sitting on it a month already. Reading books and articles on the topic and avoiding the first challenge – settling on a written goal of improving my social capital (and sharing it publicly).

Next time I write about social capital, it will be with the challenge ON! Here’s my request: it would be so helpful for me (and others) if you shared your experiences or thoughts in this area (via Comments below or in a private email). Don’t let the phrase social capital put you off. Remember it just means working/networking with groups toward something that benefits others. I’ve known the great value of that and want to figure out how to invest like that again.

Let’s shake up the world…for good…together. Game on!

Monday Morning Moment – Social Capital – An Invaluable Resource We Can Develop – and a Tool to Help – Deb Mills Writer

Deep Connections Like These Will Make You Very Influential – Ron Carucci

Social Capital Challenge – The Art of Charm

Jordan Harbinger – The Art of Charm – Twitter

Monday Morning Moment – Ignoring in the Workplace and the Powerful Practice of Noticing

Blog - being Ignored at Work - dailymailPhoto Credit: Daily Mail

[Adapted from the Archives]

It just happens over time…the ignoring of people around us. Think about this morning, coming into work. Retrace your steps, and think of the people you passed within speaking range…but you didn’t…speak, that is. In another season of life, I might have slowed down to walk with someone a ways behind me, or even run a bit to catch up with someone ahead. Just to use that time to connect a bit. We race into our work stations, heads down, as if the most common courtesy of greeting and inquiring into another person’s life just takes too much time away from the “important”. We sit down in meetings before they start and get lost in our thoughts, or our laptops, or our phones. We just ignore those around us…

Time itself seems to become more important than people. We circle up with our team, or go one-on-one with our boss or a consultant… when including a colleague, intern, or member of another team could have added greater value to that conversation. Are we more in a work culture today of tight circles when larger collaborative ones might prove more profitable? Do we just ignore those working around us who, by our actions, seem of little consequence to our workday? It’s not intentional maybe…but it becomes habit and then part of our character…communicating that people don’t matter.Blog - People Matter - greatplacetowork

Photo Credit: Great Place to Work

Throughout my professional life, I have tried to be tuned into those around me, whether they currently are in my work group or not. My nature is to notice and my desire is to acknowledge. In various work situations, it’s been from a place of influence rather than from a position of authority. Any task or responsibility entrusted to me had to be accomplished through winning the confidence and cooperation of those around me. No authority to just delegate or task others with work. Gifted colleagues have always been willing to work on projects with me. People recognize when they are truly valued, and they engage more solidly when they are genuinely respected/regarded. We can build capacity for noticing people.

Ignoring those in our workplace over time has consequences. Just like that adage “Hurt people hurt people”, I think “Ignored people ignore people”. It’s a contagious work culture practice which has been widely researched. Productivity, employee engagement, longevity, and work relationships within teams and across the organization can all be negatively affected by just the casual neglect or lack of regard for colleagues.

Sidebar: As I was reading and thinking about this issue, the chorus of a strange little song kept coming into my head. The Broadway musical, “Chicago“, has a woeful character who laments about his smallness in life, as if people look right through him. The song is “Mr. Cellophane”.

O.K….back to workplace culture. What would happen if we determined to be noticers and acknowledgers at work? This is not a soft practice…it’s brilliant really. Taking little time, we can, each one of us, actually humanize and elevate the workplace experience for everyone we encounter through the course of the day. This is not an exercise of rewarding a job well-done but of noting the person behind the job…as valuable. Period. Full-stop.

Listen Closely words on a ripped newspaper headline and other news alerts like take notice, vital info, importance of being a good listener and pay attentionPhoto Credit: Chip Scholz

I’ve known some great champions in this through my professional life, and I aspire to be like them. Real servant leaders. We may not think of ourselves as leaders, but we can all lead out in serving, noticing, and acknowledging those around us. Skip Prichard writes about servant leadership and lists 9 qualities of these “noticers”.

9 Qualities of the Servant Leader

1: Values diverse opinions

2: Cultivates a culture of trust

3: Develops other leaders

4: Helps people with life issues

5: Encourages

6: Sells instead of tells

7: Thinks you, not me

8: Thinks long-term

9: Acts with humility

Consider this challenge as I make it for myself to genuinely and honestly take note of people, moving through our workday. This is not about being only polite, but being “in the moment” with those around us. It may start with a greeting, and then an inquiry, and before we know it, true caring could follow. Translated into workplace language, that is employee engagement where ideas are exchanged toward better solutions for everyone.

I can’t close this topic without a shout-out to any one of you who’s having that experience of being ignored. You know, of course, that it doesn’t change anything of who you are…but it can harden your heart toward colleagues and dull your thinking in your job. I appreciate Jon Acuff’s piece on being ignored, a piece about Heisman Trophy winner and NFL quarterback Marcus Mariota:

“Throw the passes when no one is watching. Write the pages no one sees. Work through the business plans people don’t believe in yet. Hustle long before the spotlight finds you. You don’t need the whole world on your side to create something that changes the world.”

Postscript: I follow Vala Afshar on Twitter. He is the “Chief Digital Evangelist” for Salesforce and author of The Pursuit of Social Business Excellence. He posted the picture below, with the Tweet “This is how people ignored each other before smartphones”.Blog - Ignoring people without cell phones - Vala Afshar - twitter feedPhoto Credit: Twitter

It made me chuckle because we blame technology for so many of our relational woes when focus and attending to each other is an age-old issue. People matter. Our colleagues matter. Take notice.

The Noticer – Sometimes All A Person Needs Is A Little Perspective – Andy Andrews

Power, Authority, and Influence – Samer Ayyash – Slideshare

How to Practice the Art of Acknowledgement – Darcy Eikenberg

1 Surprising Lesson About Dream Chasing from a Heisman Trophy Winner – Jon Acuff

The Powerful Impact of Acknowledging Good Work – Laura Garnett

Being Ignored Is Worse Than being Bullied – Victoria Woollaston

Business Decision-making The Rule of WYSINATI – What You See Is Not All There Is – Chip Scholz

9 Qualities of the Servant Leader – Skip Prichard

The Power of Noticing: What the Best Leaders See – Max Bazerman – Bazerman focuses on taking in information in order to make better decisions rather than the simple act of noticing people (which can also empower decision-making and business process, communicating that people matter).

5 Friday Faves – Eurovision, Expertise, Food Festivals, Anti-Aging, and Blue Bloods

What a week! How about for you? I’m on the other side of a medical emergency and thankful for timely and excellent care and for a rapid return to health. The weekend around here promises to be a sweet one with beautiful weather, outings with a son whose birthday we’re celebrating, a family gathering, and a long-awaited visit with an old friend. Oh…and rest, of course. Don’t want to overreach my recovery. Hope you have a weekend that fills you with anticipation as well…even if it’s just much-deserved rest and solitude.

Here are my favorite finds for this week.

1) Eurovision Song Contest – Since 1956, a European song contest has been held annually, much to the delight of all the countries participating. I never heard of it until a Portuguese friend of ours introduced us to it this season. [We know Tiago thanks to his friendship with Nathan on Krue.TV and Patreon].

In the Eurovision contest, each participant country puts forward an original song sung by person(s) from that country.

Photo Credit: The Independent

In the final TV extravaganza, the songs are performed and then judges vote on which should win the prized Eurovision title for that year. Along with the judges, citizens of all those countries can cast votes as well (only not for their own country; they vote for their favorite of any of the other countries). The process is fascinating and suspenseful as the votes are counted and the various songs rise or fall on the leaderboard as votes are announced.Photo Credit: SBS

Portugal’s Salvador Sobral won with the song Amar Pelos Dois, written by his sister. It is a lovely but sad love song reportedly reminiscent of Portugal’s folk tradition.

A YouTube video with the lyrics posted in Portuguese and English can be viewed here.

During the televised competition, our friend, Tiago, did a livestream of it on Krue.TV so we could enjoy watching. When Portugal won, his joy was uncontainable…reminded me of watching friends whose favorite team won the World Cup. So congratulations, Portugal, on the long-awaited first Eurovision win!

Portugal Wins Eurovision With a Song That Meant Something – Salvador Sobral, Amar Pelos Dois, Review

2) Expertise – I grew up at the end of the Vietnam War during the era of Hippie politics. Free speech was a really big deal, and we had opinions about everything…really not so dissimilar as today. A popular adage of those days was “Don’t trust anyone over 30”.  Today, all of us of that era have been “over 30” for decades. We find ourselves faced with much the same thinking in a younger generation. [Maybe we modeled too well.] Let’s consider the concept and actuality of expertise.

Are there those in our lives who have, by deep study and long experience, become expert in their fields and worthy of a hearing and a following? Expertise is  defined as “basis of credibility of a person who is perceived to be knowledgeable in an area or topic due to his or her study, training, or experience in the subject matter”.

With the wide use of internet searches and the palpable power of social media, we can all be self-proclaimed “experts”. Those with more knowledge and more experience are just “extra voices” in the conversation. In my younger years and too often since then, my own thinking has bent toward valuing my own generation’s thinking above those “over 30” (or 40, or 50, or 60).  Of course, those younger sometimes get the same treatment (just search the enormous commentary on millennials on the web). That view of trusting my own generation has softened, over the years, as I’ve experienced the wise leadership of many. I regret thinking so highly of my own view and have tuned myself toward becoming a life-long learner (using my writing as a way to curate wisdom gained from others, as an example).

Kevin DeYoung has written a captivating book review on Thomas M. NicholsThe Death of Expertise: The Campaign Against Established Knowledge and Why it Matters.

Photo Credit: Amazon

I haven’t read the book but DeYoung’s review opened the door to Nichols’ belief that our culture has a growing distaste for expertise (as derived from knowledge and experience).

DeYoung lists Nichols’ prescriptives in brief and they follow:

For experts: don’t drive outside your lane. Stick to what you know. By the same token, stop making predictions.

For the rest of us: Be ecumenical—don’t get all your information from the one source that magically you always agree with. Be less cynical—most people are not out to get you. Be more discriminating—consider whether the source you’re reading has editors, is tied to a reputable institution, is transparent about its sources, and present facts that are testable and checkable.

For everyone: Be humble. This goes for experts and laypeople. If you are an expert, use your knowledge as a servant not as a master. If you know stuff, use it to help others, not yourselves. At the same time, all of us have good reason to assume we don’t know as much as we think we know. Let’s be humble enough to learn from others.

YouTube Video – Tom Nichols, “The Death of Expertise”

YouTube Video – The Problem With Thinking You Know More Than the Experts – Tom Nichols – PBS

3) – Food Festivals – Food festivals abound in the spring of the year. We’re headed to one this weekend – the Lebanese Food Festival. Like many national food specialties, Lebanese food is very time-intensive and ingredient-rich. I’m very thankful for the folks at Saint Anthony’s Maronite Church – for the food, the music, the conversations, and the occasional brush with our local dignitaries.

Next Food Festival Coming – Broad Appétit 

4) Anti-Aging – There is so much written these days on staying young and staving off aging – it’s enough to make you old trying to keep up with the latest on keeping from getting old. When you have a life-threatening event in your life, you realize all over again the gift of life. I wouldn’t mind growing old. However, I can’t deal with the myriads of tips on how to live young old.

Photo Credit: Providence

There are two articles I found this week that were helpful, and I share them here:

Providence Health & Services posted 5 Tips to Help You Stay Youthful and Healthy as You Age. Click on the link for commentary, but in brief they are:

  1. Stay positive.
  2. Stay active.
  3. Stay connected. [This was new for me, and I so see the need.]
  4. Eat the right foods.
  5. Try something new.

Photo Credit: The Senior Source

Benjamin P. Hardy, one of my latest favorite writer/researchers, posted a fascinating piece this week entitled How to Reverse Aging and Become Whoever You Want To Be. He gives research findings (in very engaging, almost story-telling, ways) that are riveting in their support of his prescriptions. One study he shared was about a group of men in their 70s who were to share a living space for five days. It was designed and outfitted as a dwelling set in 1959. They were only to talk about their lives, careers, interests, as they would have in 1959. The impact on their thinking, and even their physical agility and capacity, was amazing. My sense from this and my own experience is we think ourselves old, and too often believe ourselves old by the behavior of those younger than we are. No harm, no foul. Just how we probably trip ourselves up.

Hardy’s prescriptions have to do with making goals for our present lives:

1. Determine your goal.

2. Commit to your goal by leaping into situations that require you to live up to your goal.

3. Determine the roles you will need to play in the various situations you create.

4. Act the part until you become the part.

5. Develop relationships with people who have your back and can help you achieve your goals.

6. Repeat — but at higher levels, with more strenuous leaps.

What Is Your Goal?

“This is a fundamental irony of most people’s lives. They don’t quite know what they want to do with their lives. Yet they are very active.” — Ryan Holiday

Most people are wandering through life like they wander on the internet, reactively scrolling their news feed and landing on the random pages that appear. They haven’t determined what they want, and thus they haven’t consciously designed their environments. Rather, they adapt to and become the product of whatever environments they wander into.

However, when you decide what you want, the universe conspires to make it happen.

[I love this young Benjamin P. Hardy. He has given me such rich fuel for living, of late. Read his blogs and follow him on Twitter.]

The Primary Barrier Stopping You From Everything You Want In Life – Benjamin P. Hardy

5) Blue Bloods – As much as I like to watch TV, I don’t watch that often…usually using it as a nap-generator. However, this week, I saw one of my favorite shows – Blue Bloods in its season finale (Season 7, Episode 22, The Thin Blue Line). It was so so good.

Photo Credit: Memorable TV

Blue Bloods is about a family that makes its living in public service – either in law enforcement, the court system, or nursing. Their Sunday family dinner gathering scenes are so appealing to me.Photo Credit: Huffington Post

On this season finale episode, son Danny, a NYPD detective, confronts a Mexican drug cartel and acts against it in a bold and risky (and unsupported) way. He was successful but the cost was huge. The cartel ordered his home to be bombed. Danny, arriving as his house is blazing, he searches for his family, and, relieved, finds them shocked…but OK.

He blames himself for their loss, and when the family gathers on that Sunday (his family now staying with his father and grandfather), he didn’t want to come down for dinner. He was persuaded and asked to pray over the meal. That scene (not on YouTube yet) was just beautiful. Here is a bit of it:

Wife Linda: It’s just a house, Danny.

Danny: It’s our home.

Linda: We made it a home. Without us, it’s just a house.

Danny’s youngest son: And we’re still that us.

Danny’s Father: When we have everyone we love, we have everything. For that we should be grateful. No matter the hardship or the loss, this family does not stand down…ever.

Danny then prayed…with his family.

Goosebumps!

Loved it so much. This family does not stand down…ever.

Watch the full episode here.

Hope you have a wonderful weekend and hold on to what matters…lightly, if necessary, but always. I am learning every day how not to stand down about what matters. Happy Friday!

Bonus: What We Can Learn About Life From a Potato, an Egg, and Coffee Beans

Monday Morning Moment – That Thing That Doesn’t Need to Be Said – and If It Does

Photo Credit: Wikimedia

Being an extrovert is a bit of a curse, isn’t it? Verbally-processing introverts struggle as well. That need…that compulsion…to get words out of our heads and in the open. We who suffer with this understand the wild nature of words. For those who don’t have this same impulse, you may also suffer under the weight of our words.

This is a public confession and redress of this particular conundrum.

[For those of you, like me, who feel sometimes your head might fairly explode if you don’t voice your thoughts so you can find resonance with a hearer, you are free to read the last two paragraphs first.]

I grew up with good teaching from an introverted mom who knew the power of words…and the importance of using them wisely.

This adapted from a past blog posting of mine:

My Mom raised us up with lessons on our speech from Scripture backed up by the cultural message of an old Walt Disney film, Bambi:

“If you can’t say something nice, don’t say nothing at all.”

Good counsel. Only problem is the continuing conversation in our heads that color our attitudes, our tone of voice, our preferences, and our decisions. These we still must wrestle down and be done with.*

First, this is not a guilting of any sort. For myself or anyone else. We who restrain words understand the risk we take in speaking… especially those things we feel almost an obligation to say. Those words we think will somehow right a tilting world. Those words we feel entitled to. The words that state our case or that of another.

Second, we know, often too late, that words not spoken are rarely misunderstood. Of course, silence can be deafening as well, but we have to put our own meaning into someone else’s silence. With spoken words, it’s clear what a person is thinking. So it needs to be worth speaking. The hearer may have a very different take on the matter. Thus the risk and wariness that must accompany speaking boldly.

Third, does what we think need to be said? Will it make a difference in the positive to what’s going on in our heads? Or will what we say only add to a problem, rather than bringing it closer to resolution?

There’s a pithy and true saying floating around the internet about thinking before you speak. Here is a visual of it.

Photo Credit: Flickr, Jo Quinlan

Along with this, these days, is Think Before You Post. How many times have we deleted a Facebook or Twitter post put up in haste, hoping it came down before being read by those significant in our lives who would be hurt or offended by it? Sigh…Photo Credit: Flickr

Is our opinion so valuable as to cause pain to those who matter to us? Not. At. All.

Photo Credit: Hannah W. Potter

All that being said, finally, what do we do with the words building in our heads about massive concerns, witnessed injustices, shifts in worldview or mission drifts? There are words, as I see it, that have to be expressed almost to understand the whole picture of a thing going on. These words, raw and impassioned, we don’t speak randomly or post publicly (except in the rare occasion of stopping harm). These words if expressed may only yield spiritual reprimands, or hurt silences, or long tirades from disagreeing hearers/readers. The words that must be said, words that you know may have disastrous consequence, might need the hearing only of a trusted friend…at least at first. This sort of friend will hopefully help guide you to sort out that which does not need to be said and what does – to whom, in what manner, and on what occasion.

Oh the wisdom in thinking before we speak. How thankful I am for those trusted friends who refuse to think ill of me when words spill over! Friends, and family, who know my heart is not meant to wound, who help me sort out my words and what to do with them. Friends who know I take no joy or satisfaction in anything bordering on gossip or slander. Friends who listen, and may agree and resonate, but counsel with me – about what must be shared and what is best left unsaid. Friends who pray with me and remind me to pray. In my book, that is never spiritualizing…prayer is as real a thing as all those thoughts that can rob me of sleep…but so much better.Photo Credit: Flickr, J. D. Hancock

Anybody out there have the same struggle? Or a different struggle with words? Any helps you want to share? Shoot us some of your words in Comments below.

*Monday Morning Moment – What You Think of Others Matters – Workplace Wisdom – Deb Mills Writer

Speech, Power and Significance of

Monday Morning Moment – Leading When You’re In Over Your Head – Cultivating a Thick Skin and Tender Heart

Photo Credit: Carey Nieuwhof

First, a leader has to recognize he/she is in over their heads. This often doesn’t happen because it’s incredibly threatening to a person’s ego as well as the ability to execute responsibilities. If a leader can wrestle with the actuality that her/his job is beyond her ability today, then there is great hope both for the leader and those under their authority.

Carey Nieuwhof and Eric Geiger are two leaders I follow on Twitter. They write extensively on leadership and have that platform because they are life-long learners and savvy watchers of life. They have “skin in the game” and have learned how to lead and continue to do so. No finished product here which gives them even more credibility to be heard.

I want to briefly summarize a couple of their articles and then point you to read the rest. If you are the leader in over your head, you will find help here. The same goes for those under the lead of a struggling leader.

Some time ago, I bookmarked Carey Nieuwhof’s piece How To Lead When You’re In Over Your Head. He lists out 5 steps to dealing with that reality and I have posted them below. If they seem simplistic to you, they are simple but not easy.

  1. Stay humble.
  2. Get a great team around you who are smarter than you.
  3. Become an avid learner.
  4. Grow comfortable saying “I don’t know”.
  5. Trust God.

There is no shame in finding yourself in over your head if you face it and push through it. No shame.

We often default to focusing on our strengths, and lead out of them instead of dealing with the weaknesses taking us down…to our detriment and that of the organization. You know that adage, “If it ain’t broke, don’t fix it”? Well, the leader in over her head can flip that on its head by breaking what’s not broken.

Read Nieuwhof’s coaching on his 5 steps. What will help any of us to be successful in dealing with a situation where we’re in over our heads is to do heart and skin checks. I say this after reading Eric Geiger’s article Thick Skin, Tender Hearts, and Four Types of Leaders.

Photo Credit: Eric Geiger

Every one of us in leadership can work through Geiger’s diagnostic and check the tenderness of our hearts and the thickness of our skin.

For those dealing with the ripple effect of the leader reeking unchecked havoc in the workplace – either because she seemingly doesn’t really care or cares more about her own ego, identity, or position than she does her employees or customers. This is a sometime reality in the workplace. Don’t be pulled down or disqualified yourself by this. It could change at any time.

You may think there’s nothing you can do about such a situation and you may be right, to a degree. However, you are completely empowered to check your own heart and skin. Has your heart grown calloused in a difficult work situation? Has your skin grown thin where you take things too personally?

Geiger, as with Nieuwhof, gives great counsel on how to cultivate that tender heart and thick skin. You may not agree with all of what both writers say (they speak from a Christian worldview). However, they have wisdom for anyone who wants to grow professionally and lead well in whatever situation you find yourself.

Monday Morning Moment – Social Capital – an Invaluable Resource We Can Develop – and a Tool to Help

Photo Credit: Screen Shot – Art of Charm

I had an Aha moment recently when I discovered something had shifted in this season of my life. Social capital. To be honest, I didn’t even know what that was until a couple of weeks ago. Now, I can’t stop thinking about it and how to develop it…not for what it would benefit me personally but for what matters to me out there.

Social capital is the willingness of people to help each other. It often replaces money which people would use to buy the same help. Most ways of measuring social capital have to do with trust – people who trust that favors and help will be available when they need it will favor and help others more. Social capital is a lot like real capital. The more money a person or a society has, the easier it is to do things and the better off people are.Simple English Wikipedia

Photo Credit: IResearchNet

There is a significant difference between social capital and human capital. The Difference Between article below gives an excellent contrast. Simply put, human capital is the skillset I bring to a team or organization. Social capital involves networks or groups of people resourcing one another to achieve something they all want.

Difference Between Human Capital and Social Capital

I could be a part of a team that has enormous human capital – brilliant, gifted, visionary people – but our potential for making remarkable change would be hampered if we ignored the social capital we could bring to bear. This is the silo effect in organizations. It’s also the inner circle handicap in other parts of our lives – where we focus on our own benefit and not that of a larger society. I referred to Jeremy Writebol’s article on this here.

My experience throughout life with social capital (before even knowing what it was) has been rich and fruitful. Just a couple of examples follow:

  • Years ago when I worked in a cancer center in East Tennessee, we wanted a vehicle for patient and family support that would endure throughout the experience with cancer (either to cure or death). There were several on our team who brought immense human capital to the table. Fortunately we also brought the resources of many networks alongside – the patients and families themselves, a nearby university, the cancer center’s foundation, the local American Cancer Society, churches and other private benefactors, and volunteer groups. It was an amazing collaborative experience and that support program continues to this day.
  • When we were living in North Africa, and our children were in high school, I was struck by the number of musically gifted young people with no avenue to share their art. In fact, at their school as wonderful as it was, there was no parent group, no booster club of any sort, to drive projects that would benefit neither the school nor the community. This small observation grew into a much larger idea and then, with surprisingly wide-reaching social capital of parents, staff, and the students themselves, a group called Better Together was formed. Out of this group was birthed an annual visual and performing arts festival which continues today. Also out of this group, our group was able to use our social capital (our various social networks) to benefit some of the local charities as well as the overall offerings of the school itself.

Social capital can be a solid foundation for developing a service or product or opportunity that benefits many. However, it can be squandered or diminished if not nurtured over time. Social capital depends on trusting relationships.

Photo Credit: NBS

Because of several factors in my own life – relocating geographically, job changes, and a series of other personal hurdles – I have let some of my social capital go cold. This happened in a season when I’m probably most aware of the enormous potential for deep, broad-reaching networking opportunities.

I just haven’t focused there lately…

Until now.

Recently I discovered Jordan Harbinger online. He writes and podcasts for a website called The Art of Charm. To be honest, the title did not draw me in, but the content did. He invites his readers/listeners to something called a social capital challenge. I signed on.

It’s not a fluffy challenge, I can assure you. In fact, it is supposed to be finished in a month, and I’m still stuck on Week 1. However, be assured, I WILL PREVAIL.

The first challenge is settling on a written goal of improving my social capital (and sharing it publicly). Here my personal struggle is deciding which of the many areas of benefiting others I’d like to land. If you are part of my now smaller social networks, you’ll hear more about this in the coming days. I’m going to need your social capital at play…and I’m confident we can accomplish more and Better Together.

What are your experiences with social capital? Your stories? Your thoughts on developing social capital? I would love to hear, in the Comments section below.

Social Capital Challenge – The Art of Charm

Jordan Harbinger – The Art of Charm – Twitter

Social Capital – IResearchNet

Measuring Social Capital – A Systematic Review – Prepared by Moses Acquaah, Kwasi Amoako-Gyampah and Nceku Q. Nyathi 

The Whuffie Factor – Tara Hunt

Photo Credit: Amazon

Worship Wednesday – Take My Life – Here Am I – Chris Tomlin

I appeal to you therefore, brothers, by the mercies of God, to present your bodies as a living sacrifice, holy and acceptable to God, which is your spiritual worship.  Romans 12:1

Don’t you love answered prayer? Even if it’s surprisingly different than what you were thinking. A week ago, in our community group (home group of Movement Church), I shared a struggle during the prayer time. My request was for God to restore a season of influence in my life…that I might influence others for good as had been my experience in times in the past. I was looking back and not forward, and my sense of what a life should be at my age and situation was different than how I saw it at present. Different and lacking?

Sigh…God have mercy…and…He did.

Those dear friends of mine listened, empathized, loved and prayed.

Then Sunday, at our time of corporate worship, there was great singing…and great revelation. The songs included How Wonderful, How Marvelous; Take My Life/Here Am I (which I’ll come back to); and To the Ends of the Earth. These were the kind of songs that call a people to revival…to hearts and lives poured out to God and for the nations.

On Sunday morning, I wasn’t thinking about that longing of my heart to be an influence for good, but God must have been. When our teaching pastor, Cliff Jordan, preached, I sensed the movement of God in my heart so strong, it was as if the message was just for me.

Cliff preached out of John 21 where Jesus appeared to His disciples during the days after His resurrection. Sitting around a cook-fire, Jesus ate fish with His friends, fish they had caught in a miraculous fashion (John 21:3-6). In a tender moment, Jesus asked Peter if he loved Him…to which Peter answered in the affirmative. Three times Jesus asked, and three times Peter answered. The awful memory of his previous three denials of Jesus must have burned in Peter’s throat. Each time, Peter answered yes that he loved Jesus, and then Jesus told him to feed His sheep. No fanfare, no illusion of Peter’s excellent abilities to do so. Just a simple command, in the end, to follow Him.

In those quiet moments of intimate fellowship between sinner and Savior, Peter had to have felt the love of Jesus. Still in his impetuous, striving nature, he posed a question to Jesus about His will for another disciple (John 21:20-22). Again, Jesus drew Peter’s attention, not to what that disciple would be about, but what Jesus’s call was on Peter’s life. “You follow Me.”

Through Cliff’s sermon and those three words, the answer to my prayer rang from Heaven. It doesn’t matter my season of life or even what others, in my age or situation, are doing or how they are being used by God. I am to be about loving and following Jesus.

Even tonight, a friend reminded me of the story of the Apostle Paul’s incarceration which he entrusted himself into God’s hands. In Paul’s letter from prison to the church at Philippi, he spoke these words:

I want you to know, brethren, that the things which happened to me have actually turned out for the furtherance of the gospel, so that it has become evident to the whole palace guard, and to all the rest, that my chains are in Christ; and most of the brethren in the Lord, having become confident by my chains, are much more bold to speak the word without fear. Some indeed preach Christ even from envy and strife, and some also from goodwill:  The former preach Christ from selfish ambition, not sincerely, supposing to add affliction to my chains;  but the latter out of love, knowing that I am appointed for the defense of the gospel. What then? Only that in every way, whether in pretense or in truth, Christ is preached; and in this I rejoice, yes, and will rejoice.Philippians 1:12-18

That friend who spoke truth into my heart has also struggled, as have I, with a season where it seems God has put us on some sort of shelf, or on the sideline. Oh, glorious truth, in every season, He calls us to follow Him. Paul, for months, chained to a prison guard, saw the truth. His ministry was not diminished in the least. It was only different…and his focus? Ever on the Lord. That is the key…for me.

Since Sunday’s gathering of our church right through tonight, I have been in revival. That old time revival where God’s Spirit would shake the rafters of a building or the folds of a big tent with the prayers, singing and preaching of His people. Where, of course, we would “sing another verse” until He had finished whatever work He was doing in the lives of every person present.

Photo Credit: Milanoapi

My children do not have revival meetings as part of their heritage. I wish they had…and maybe they will sometime in their future. I am thankful for growing up in the South when protracted revival meetings broke up hot summers into joyous returnings of hearts to follow Jesus.

Hymn-writer Frances Ridley Havergal wrote the lyrics to Take My Life and Let It Be in 1874. She along with Fanny Crosby and others wrote the hymns that stirred our devotion to God. In fact, these hymn-writers’ lyrics flamed the fires of revival across our world. The deep prayers of the faithful and the strong preaching of the churchmen in the 1800s and 1900s were all part of that.

Chris Tomlin and Louie Giglio adapted the lyrics and melody of Take My Life and Let It Be for the worshipers of this generation.

Worship with me.

Take my life and let it be consecrated Lord to Thee
Take my moments and my days, let them flow in ceaseless praise
Take my hands and let them move at the impulse of Thy love
Take my feet and let them be swift and beautiful for Thee

Take my voice and let me sing always, only for my King
Take my lips and let them be filled with messages from Thee
Take my silver and my gold, not a mite would I withhold
Take my intellect and use every power as You choose

Here am I, all of me, take my life, it’s all for Thee

Take my will and make it Thine, it shall be no longer mine
Take my heart, it is Thine own, it shall be Thy royal throne
Take my love, my Lord I pour at Your feet, it’s treasure store
Take myself and I will be ever, only, all for Thee*

*Lyrics to Take My Life/Here Am I – Songwriters: Chris Tomlin & Louis Giglio; adapted from the hymn composed by Frances Ridley Havergal

Hymn Stories: Take My Life and Let it Be – Tim Challies

Songs & Scripture: “Take My Life (And Let It Be)” (Chris Tomlin, Frances Ridley Havergal, Henri Abraham Cesar Malan, Louie Giglio) – Scriptural foundations to hymn lyrics

Photo Credit: Baptist Hymnal, Hymnary

Monday Morning Moment – Servant Leadership – Trending Forward

Photo Credit: Tri Pham, FLickr

The servant-leader is servant first.

It begins with the natural feeling that one wants to serve. Then
conscious choice brings one to aspire to lead. The best test is: do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?Robert K. Greenleaf
“…more likely themselves to become leaders” – Isn’t that how you thought Greenleaf would end that sentence? I read it that way. We don’t naturally think of aspiring to serve – “moving up the ranks” to better position ourselves to serve.
Why write about servant leadership?
So much has been and continues to be written about servant leadership. The terms change and trend a bit differently over time. Of late, relational leadership has gained in popularity. This type of leadership is defined as “as a relational process of people together attempting to accomplish change or make a difference to benefit the common good.”
I love that concept and style of leading, but servant leadership goes even farther. Relational leaders can focus on their particular team or tribe, in a mentoring, collaborative role…for the good of those leaders and the organization and client base. Servant leaders aspire to a wide reach. Not just leader to leader, but to permeate the whole of the organization with an ethic that everyone, at every level, matters. This is a huge aspiration but the gains are huge as well.

Marcel Schwantes, founder of Leadership from the Core, has written a piece on the 10 Leadership Habits Found in the World’s Best Leaders. These ten habits are derived by Larry Spears from the Robert Greenleaf‘s pioneer work in servant leadership. Read the article for Schwantes full commentary, but the 10 habits follow:

  • Listening
  • Empathy
  • Healing
  • Awareness
  • Persuasion
  • Conceptualization
  • Foresight
  • Stewardship
  • Commitment to the Growth of People
  • Building Community

Another list of qualities to consider is posted by business leader Skip Prichard‘s 9 Qualities of the Servant Leader. Both Prichard’s list below and Schwantes’ list above are excellent markers for your own leadership:

  • Values diverse opinions
  • Cultivates a culture of trust
  • Develops other leaders
  • Helps people with life issues
  • Encourages
  • Sells instead of tells
  • Thinks you, not me
  • Thinks long-term
  • Acts with humility

Finish the whole of his article here (and don’t miss the comments – fascinating).

Photo Credit: Virginia Guard Public Affairs, Flickr

Marcel Schwantes has also written 10 Compelling Reasons Servant Leadership May Be the Best, Says Science. In this piece Schwantes tackles the misconceptions about servant leadership as well as the many reasons why it’s the best form of leadership. I personally love this article because the evidence of the kind of company that prospers under servant leadership is undeniable. We know these organizations by their service – like Chick-Fil-A, Southwest Airlines, Home Depot, Ritz Carlton, FedEx, UPS, U.S. Marine Corps, and many others. Very persuasive.

Finally, I’d like to share General Stanley McChrystal‘s view of leading “like gardeners”. My husband is a gardener. Even after a long, tiring day at his regular job, he puts in the time necessary to tend the plants he’s growing. Bent over, on his knees sometimes, doing the work of nurturing them to reach their maximum fruitfulness.

“Regular visits by good gardeners are not pro forma gestures of concern—they leave the crop stronger. So it is with leaders.”

Employees and customers know the experience (or lack thereof) of the leader who truly attends to their needs. No drive-by visits here. No sprinkling of some corporate fairy-dust just by the sheer presence of the leader in the room, or the building, or on podcast/commercial.

McChrystal warns against the leader who becomes too important to personally serve his personnel or customers.

“I would tell my staff about the “dinosaur’s tail”: As a leader grows more senior, his bulk and tail become huge, but like the brontosaurus, his brain remains modestly small. When plans are changed and the huge beast turns, its tail often thoughtlessly knocks over people and things. That the destruction was unintentional doesn’t make it any better.”

Always in thinking of leadership, we are tempted to look to our own leaders…to measure them by the scale of excellence (seen above). The servant leader is servant first. Don’t get muddled up by checking off what your leader is not. Serve that leader, as you serve other personnel and customers. Serve. Serve by leading. Lead by serving.
“Servant-leadership is more than a concept, it is a fact. Any great leader, by which I also mean an ethical leader of any group, will see herself or himself as a servant of that group and will act accordingly.”
[Please don’t miss the links below…especially those not mentioned in this blog. Also please share examples (in Comments section below) of servant leadership you have experienced…or your own personal journey in becoming a servant leader.]
Journey strong. Serve long.

YouTube Video – Servant Leadership – Leadership From the Core – Marcel Schwantes

10 Compelling Reasons Servant Leadership May Be the Best, Says Science – Marcel Schwantes

9 Qualities of the Servant Leader – Skip Prichard

The Understanding and Practice of Servant-Leadership – Larry C. Spears

General Stanley McChrystal: We Should All Lead Like Gardeners

Glassdoor’s 2017 Best Places to Work Rankings: The Importance of Common Purpose – Barry Sanders

Monday Morning Moment – True Humility in Leadership – So Not Cliché – Deb Mills

Monday Morning Moment – 7 Skills of the Top Leaders of Tomorrow – Whatever Your Age or Stage – With Matt Monge – Deb Mills

Larry C. Spears and Robert K. Greenleaf

The World’s 10 Top CEOs (They Lead in a Totally Unique Way) – Marcel Schwantes

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service – Deb Mills

Monday Morning Moment – 3 Quick Reads on Leadership – to Help You Stay the Course, Not Be a Jerk, While Being Innovative – Deb Mills

Happily Ever After – What Makes Relationships Work – Poster – Frank Sonnenberg

Monday Morning Moment – When You Love Your Job – and Your Power to Make It So

Photo Credit: Maxpixel

I had trouble getting my enthusiasm up for work today. This is highly unusual, because I LOVE Mondays. Even went to bed early last night; only to have bad dreams and restless sleep.

OK…so it happens sometimes. Shake it off and embrace the day, right?

I want to write about what happens when we love our job. Remember when that was? …if it isn’t that way for you today, don’t let this season bring you down, and your work down.

A friend shared with me recently that he has come to figure his worklife into decades. He makes strategic decisions based on where he is today in his job and what he hopes to be doing in the next decade. We all know the years go by quickly…so he got me thinking.

If I don’t love my job today, I really either need to do something to correct course, or, before jumping ship, think where I hope to be over the next several years.

This morning I came across a funny and invigorating video on Facebook. It is When You Really Love Your Job. Watch below.

This little video showed a number of employees doing their jobs well and with speed and finesse. It had a poignant touch for me because I have personally watched servers in North Africa make crepes, cut up fruit, and pour tea like the workers in the video. I miss that.

If you search online for loving what you do, you find lots of helps on how that works and how to make it happen (again).

Jeff Haden posted a helpful piece entitled 15 Revealing Signs You Genuinely Love What You Do. It’s a quick read and it will either encourage you that you really DO love your job, or, if not, maybe there are some simple steps you can make to change it up. Some of the signs are : You enjoy attending meetings. You think about what to say, not how. You help without thinking. Definitely something to consider…as are the other signs.

Photo Credit: The Muse

If you love your job, that is worth celebrating and worth protecting as the job or company changes. If you don’t love your job so much, then you have to ask yourself the question, is it time to look elsewhere or do you have capacity to do what it takes to restore joy to your job, as it is?

Photo Credit: Flickr

Benjamin P. Hardy writes about this in One Behavior Separates the Successful From the Average. What is that behavior? Initiative! We determine for ourselves how we shake out our day. Sure, there are going to be obstacles and difficult people and various struggles over the years. It’s always worth it for our own sake, to take back control of how we love our jobs. Exercising initiative, as Hardy suggests, is the way out…either out of the joyless season you’re in and stay in your job, or out of the job. Just don’t take the joylessness with you.

Here’s to loving our jobs!

Do You Love Your Job? – Deborah Repplier

Discover the Work You Were Born to Do – James Gonyea

17 Inspiring Quotes About Loving Your Job – Michael D. Pollock

This Is Your Life. Do What You Love – The Holstee Manifesto Lifecycle Video

Photo Credit: Vimeo

 

5 Friday Faves – Music Lessons, Final Fantasy, Grandchildren, Leadership Guy Jon Mertz, and a Smorgasbord on Success

Beautiful day outside…hope the same is the case for you.

Here are my Friday faves this week:

1) Music Lessons – I was the worst student at music lessons. My mom was so determined that I would learn to play the piano. Seriously, I don’t even remember having a piano in our home…we must have, right? Dear old Mrs. Bowles taught me my first lessons. She and her husband owned a tiny general store in our neighborhood. She was ancient…and kind. I loved her but not enough to practice. Some weeks, my only time on the piano was our lesson. Do you think she could tell?

This week, I discovered an enthralling post on music lessons written by Tom Barnes, senior writer for Mic. The title is Music Lessons Were the Best Thing Your Parents Ever Did for You, According to Science.Photo Credit: MaxPixel

In the article he lists 13 scientific benefits of the many more derived from music lessons. Below, I’m posting his list, but don’t miss his brief and fascinating commentary on each one. Here’s his article.

Taking Music Lessons:

  1. It improved your reading and verbal skills.
  2. It improved your mathematical and spatial-temporal reasoning.
  3. It helped your grades.
  4. It raised your IQ.
  5. It helped you learn languages more quickly.
  6. It made you a better listener, which will help a lot when you’re older.
  7. It will slow the effects of aging.
  8. It strengthened your motor cortex.
  9. It improved your working memory.
  10. It improved your long-term memory for visual stimuli.
  11. It made you better at managing anxiety.
  12. It enhanced your self-confidence and self-esteem.
  13. It made you more creative.

All three of our children had piano lessons early in their schooling. They all did music through high school then took different paths afterwards. After her high school girl band and college chorale experience, our oldest plays piano just for her own pleasure now. Our middle, Nathan Mills, moved from piano to classical guitar and is now doing music professionally and giving lessons himself. Our youngest loves opera and is teaching himself the harp. Music lessons are definitely worth their investment…even beyond the music itself.

2) Final Fantasy – No, this isn’t some bucket list or deathbed wish. This is a video game. In fact, it’s a very popular one and has been around since 1987. This past week marked its 15th update. During our boys’ growing up years, I wasn’t enamored of video games, but I also never really sat down and got to know what they were about (my mistake). Final Fantasy is a good-vs.-evil battle game. Its musical themes are beyond beautiful. Our son, Nathan, has arranged many of the themes for classical guitar. Most recently, he has posted the Valse di Fantastica. As I’ve listened to this piece over and over, it makes me wonder at the times I kicked him off gaming to do something else more valuable with his time. Yet, the music stayed in his head and heart. I’m glad he’s kept the music…and here it is for you.

3) Grandchildren – These littles are so worth the wait. I say if you don’t have your own grands, then find some to love. Never enough love for children – tiny ones or those nearly grown. Photo Credit: Pixabay, Pixabay

Reuters posted a news story by Madeline Kennedy that touts the health benefit for seniors of occasionally caring for their grandchildren. Without going into the statistics, this German study reported that those who care for their grandchildren, on an occasional basis, actually live longer.

This and other studies (see article) point to time caring for grandchildren as benefiting cognitive function, as well as physical and mental health of the grandparent. These benefits could be enjoyed by caregivers not related to the children as well. Also a distinction was made that the study related to occasional care-giving (rather than full-time care) and depended on what was considered stressful or non-stressful by the grandparent.

I say, “let the little children come”.

4) Leadership Guy Jon Mertz – One of the many reasons I love Twitter is how much I learn from those I follow…including learning from those the ones I follow follow. Matt Monge, of The Mojo Company, tweeted this week about Jon Mertz‘s article on Four Essential Leadership Ladders. Mertz is the author of Activate Leadership: Aspen Truths to Empower Millennial Leaders. He is an intelligent empowering writer on leadership (as is Matt Monge).

Photo Credit: MaxPixal

In Mertz’s article on leadership ladders, he’s not talking about building or climbing ladders for our own success but for the success of others. What a lovely and timely concept! He prescribes four different leadership ladders – family, personal, organizational, and community. Read his piece here.

Within his article on leadership ladders, he references his 3 articles below. I read them all, and you will want to as well.

Discontentment – a Great Leadership Challenge – Jon Mertz (don’t miss the comments at the end of the article.)

Leadership Fails and Who Cares? – Jon Mertz

Always, Always Entangle Purpose With Life Work – Jon Mertz

5) Smorgasbord on Success – OK, we all define success in many ways. Couldn’t think of another exact word – being effective, making a living, realizing a dream, leading well. I’ve been reading a lot lately about leadership and about business start-ups. This week has made for a bounty of discovery on these topics (including Jon Mertz above). I’m just going to post the links and you can choose what tickles your itch this week.

My biggest take-away is that if we’re willing to learn, apply what we learn, and push out of our comfort zone, we can make extraordinary advances in our work and workplace. I really believe that, no matter what our age or level. Here are some writers who say the same:

7 Habits of Highly Effective FreelancersEric Rosenberg

How to Boost Your (and Others’) Emotional IntelligenceTomas Chamorro-Premuzic  and Michael Sanger

Mark Cuban, Kobe Bryant, and 15 Other People Whose Incredible Work Ethic Paid Off Jacquelyn Smith

Why the Best Idea Doesn’t Always WinScott Berkun

20 Habits for Success I Learned Working for Two Billionaires Paul C. Brunson

Enjoying reading, thinking, talking about it with those who love you…and being outside. Please always share your thoughts with me in the Comments.

Bonuses:

YouTube Video – Andy Andrews – 50 Famous Parental Sayings

Actual True Meanings – Classic Fairy Tales – Tongue-in-cheek – by Francesco Marciuliano