Category Archives: Attitude

Monday Morning Moment – Going After Big Goals When Life Seems Small – with Benjamin P. Hardy

Photo Credit: Flickr

If you search within my website for author and productivity coach Benjamin P. Hardy, you’ll find he’s a favorite of mine. In fact, this blog will be my 15th highlighting his prescriptions on getting where we hope to go.

Today is his 30th birthday. Happy birthday, Buddy! It is just a tad annoying that this guy is so young and yet has done the hard work of getting to this peak place in his life. However, it’s a bravo and high five because, in truth, he practices what he preaches. I have learned from him and been encouraged by him to reach for what some days feels impossible. So thanks, Benjamin Hardy!

This morning, as much as I love Mondays, was one of those rare mental low, “life seems small” starts to the week. It didn’t last long thankfully. One reason is the ritual I have (which he also strongly emphasizes) – waking early, high-protein breakfast, quiet time (for me in Scripture & prayer), exercise, and goal-setting. Mind you, I am not always successful in this, and at times, the goal-setting part does me in. That’s why his birthday post today was providential.

This blog was a longer than usual read (17 minutes) but had a huge positive push for me and I will share highlights and takeaways. Maybe you can read it in full at lunch. Worth your time.

How to 1) Get Into Peak States, 2) Make Bold Decisions, 3) Invest in Yourself, and 4) Achieve Your Most Audacious Goals – Benjamin P. Hardy

Don’t be put off by what sounds a bit like an infomercial from some jazzy motivational speaker trying to see you his product. His astuteness related to productivity is matched by his generosity in sharing with whomever wants to benefit. Hardy does have a book coming out in March 2018 – Willpower Doesn’t Work: Discover the Hidden Keys to Success. I look forward to reading it.

Anyway, quickly, back to the epiphany ushered in by his blog. Here are the quotes to set foundation:

“You get in life what you tolerate, as Tony Robbins has said. And most people have developed tolerances for distraction and addiction. They’ve become okay with it. They’ve settled for that reality….the root cause of their problems is always themselves. Even if the actual problem is something (or someone) in your environment, it’s up to you to make that change.”

“To quote Oliver Wendell Holmes, Jr.,A mind that is stretched by a new experience can never go back to its old dimensions.’”

“When you act, then you start to get clarity. In order to achieve your goals, you need to become the person who can have those goals.”

“Most people are very disconnected from themselves. They are living in an addictive and reactive state. In those few moments when people purposefully pull themselves from their mesmerized state of unconscious, peak experiences happen. They are predictable. You can create them. What if you made being in a peak state a priority? What if you literally needed to operate at peak levels on a daily basis in order to achieve your goals? What if that was your standard?”

“Being in a peak state means you’re operating at the level you want to be, so that you can achieve ambitions beyond anything you’ve done before.”

“…a ship without a sail. They go wherever life takes them. Theirs’ is a random and unconscious evolution. Their behaviors are reactive and without much consequence. It doesn’t matter if they blow several hours roaming around on the internet. However, if you want to set a new path in your life, you need to make a powerful and definitive decision.”

After my walk this morning, and an incidental conversation with a good friend (read answered prayer I didn’t even know I asked)…a peak mental state, as described by Hardy, emerged. I have more focus, resolve, and confidence.

Some of Hardy’s takeaways for me today are:

  • Shake off negative, small life thoughts, and put yourself into a peak state mentally…then make that decision/goal. (He gives how-to’s in his post.
  • Keep that decision ever before you (in whatever way is most effective). I’m visual – it’s written and posted as a frequent reminder.
  • Invest in that decision (brings skin into the game…yours). Commit in such a way that there’s no easy way out. Invest yourself in your own future. [For some, this probably makes perfect sense…it’s hard for me to do; that investing in my own development.]
  • Put yourself in proximity with the people who will most invest in you and your goals and who care enough about you to tell you the truth. Take the time to do the work of gathering that sort of team.
  • Be honest with yourself about what needs to happen to reach that goal, then do what you have to do to be prepared for that goal to happen. [I know, it sounds both hard and exciting, right?]
  • Be grateful; stay humble.  Be grateful; stay humble. Be grateful…
  • Fight for the goal you’ve made. You made it in a peak state, such that you know that you know that you know it’s your right direction (a word from God, a burning passion, a deep longing). You fight for it; no one else will care the same as you care about it.
  • Photo Credit: Twitter

Benjamin P. Hardy is living the life. He still contends with deadlines and sick kids and freezing cold days. He’s not my hero or anything… BUT as a complete stranger, he encourages me not to give up, and to take this day as the precious gift it is and not treat it like it’s small.

Reactive, distracted, addicted…doesn’t win today. Hope the same for you!

5 Friday Faves – Christmas Commercials, Uncommon Generosity, Star Wars – the Last Jedi, Starbucks Lemon Loaf Knockoff Recipe, and Beyond the Guitar’s Latest

Happy Friday, y’all! As we zoom into Christmas weekend, we run into that perfect storm of hope mixed with hype. Looking forward to time with family and friends highlighted by the glow of Christmas lights and the fragrance of mulled cider. At the same time, tamping down those dreaded expectations of yourself or others that steal our peace. As those expectations are again put in check, the missing of those we won’t see this Christmas rises to the surface. Maybe not for you, but for me, it’s a bit of a crazy ride at Christmastime.

Fortunately, woven through all of that is the moment-by-moment epiphany when Jesus breaks through with glimpses of who he is and what he has done for us. That Jesus turns sorrow to joy and calms that stormy sea of thought and memory. Hallelujah!

This week, there are so many favorite finds…but I will keep my list to five. We all have baking to do…and visits to make, and for some, a workday to wrap up before Christmas weekend. Hope your joy is undisturbed and the memories are sweet.

1) Christmas Commercials – For those who don’t have cable or network TV, you miss the Christmas commercials. Check them out on YouTube. Below are some of my favorites – the top 3 are all from the UK. My personal favorite this past year was the #HeathrowBears commercials – this one, in particular and then this one. What are some of your favorite Christmas commercials (please share in Comments)?

John Lewis Christmas Ad 2017

BBC One Christmas 2017

The Fox and the Mouse – 2017

Top 15 Most Touching Christmas Commercials That Will Warm Your Heart

2) Uncommon Generosity – Have you noticed that people actually look at each other in this Christmas season? Smiles of knowing – searching out that special gift or trying to sort out what favorites to cook and buy food accordingly. I find people to be kinder this time of year – both in charitable giving and in the day-to-day just deferring to others. When I was walking with neighbors earlier this week, a box, giftbag and card were posted outside a house, left with the garbage pickup one day, and another beside the recycling the next. So kind to remember, in very tangible ways, people who serve in our community. Also, I had the experience of helping friends move on one of busiest weekends of the Christmas season. Friends and coworkers showed up to help – all smiles and sweet attitudes.

Then there are those lovely people who make Christmas cookies and share plates of them with their neighbors – and their mom and dad.

I’m finding that often what we look for we see. Also blessed this week by other reminders of generosity: a quote from a Writer Kahlil Gibran and a thrift shop t-shirt front (printed with Philippians 2:3-4).

3) Star Wars – the Last Jedi – I LOVED it. The details. The humor. The tears. The fight scenes. It was so well-done. Photo Credit: Wikimedia Commons

I’m trying to hold loosely to Christmas traditions these days, but going to the movies as a family has been a long-time tradition for us. Of late, it’s been the Star Wars movies. This year it was all the guys and me. Our girls stayed home with the babies, and we missed them. It was a great time though watching this film, my favorite guys and me. A very special memory made.

[I’m ready to babysit for the kiddos, so you two couples can have a date night to see it together.]

[Spoilers in articles below so don’t read if you haven’t seen it.]

The All-Stars of ‘Star Wars’ – Interview with David Itzkoff

The Last Jedi: Have You Seen It? Let’s Talk Spoilers – Gilbert Cruz and Dave Gonzalez

The Best Movies of 2017 – Think Christian

4) Starbucks Lemon Loaf Knockoff – If you like the Starbucks lemon loaf, then you will love the “better than Starbucks” recipe that Erin of Delightful E Made posted at Lil Luna. I made this recipe this week and it was a-mazing!!! A friend of mine had a birthday this week and gave lemon cake as a favorite of hers – she LOVED this cake. It would stick around, just letting you know. Read the comments of the piece above for others’ views on it.Photo Credit: Lil Luna

5) Beyond the Guitar’s Latest Arrangement – Nathan just posted his latest this morning. It is the theme from the Netflix series The Punisher and it is gorgeous.  I won’t be watching the series because it is very much about punishing people who do bad things so there is a lot of blood and very big guns involved. If you have watched it, or if not, you will enjoy this beautiful piece.

That’s it for me. Hope your Christmas weekend is full of joy, and when it’s not, may you experience deep comfort. Much love.

Bonuses:

A Quote from this week: In the end, only three things matter: how much you loved, how gently you lived, and how gracefully you let go of the things not meant for you.”Jack Kornfield

A Christmas Question – a Sermon by Charles Spurgeon, 1859

A Twitter “event” where folks retweet and reply to Sam Altman’s tweet below:

https://www.linkedin.com/pulse/heres-why-everyone-should-have-sales-job-some-point-halarewich-

https://growingleaders.com/blog/new-holiday-tradition-better-giving-gifts/#sthash.V8pLRY7P.dpbs

Seasonal Thrift Store Finds

5 Friday Faves – Rey’s Theme by Beyond the Guitar, Letting Go of Expectations, Together at Christmastime, Christmas Memories, and Christmas Words

It always happens. We are halfway through December, just 10 days until Christmas, and life is in a bit of disarray. I’m way behind on John Piper’s daily Advent readings, and the only present under the tree is one given to me by a house guest. However, from another vantage point, there is still this moment to redeem and still 10 days until Christmas. Although a week has gone by without writing or posting, today will be different. Here are five of my favorite things of this week. I hope you can take a moment, with your favorite hot beverage, and just soak up what’s here. With love and blessings!

1) Rey’s Theme by Beyond the Guitar – As the much-awaited film Star Wars: The Last Jedi lights up the screen, a new arrangement by Beyond the Guitar is also posted. Rey’s Theme performed on classical guitar by Nathan Mills, surrounded by sand dunes, is lovely, both musically and visually. I’m even more ready to see the film.

STAR WARS: Rey’s Theme – Classical Guitar Cover (BeyondTheGuitar)

2) Letting Go of Expectations – Part of what makes any family tradition tricky is that family is a very fluid organism. It grows and changes, and traditions will reflect those changes. Marriage, babies, sometimes divorce and death. Work and school schedules. Altered preferences through the years. They all have an impact. The most beautiful part of family traditions is not the year-to-year repetition of treasured events or rituals – it is the people. Sometimes people get lost in the planning or pulling off of traditions through the years. Just today my friend Kathy alerted me to Suzanne Eller’s piece Don’t Make Your Grown Kids Hate Christmas. It came at an excellent time. In fact, the author could have included a byline And the Same Goes for the Parents. Being gentle with each other goes a long way. Letting go of expectations…especially when a tradition warms our hearts, and the people we love are attached to those traditions…is not easy! However, for the the sake of the relationships, we wrestle our expectations to the ground. We will refuse to be robbed of the joy meant for us in this season…that joy transcends traditions.Photo Credit: Clarity With Charity

I’m Dreaming of an Imperfect Christmas – How to Release Holiday Expectations – Clarity With Charity

Be Kind – Ken Sande

3) Together at Christmas –  When Christmas morning dawns this year, it will be just Dave and me. We will have had our kids all together two days prior. Our youngest works Christmas Day, and when he gets off, we will have dinner together and then it’s off to see Dave’s parents and extended family later in the week.

At first, my heart went to ache right off, thinking of a too-quiet Christmas morning. Now, I am settled. This month like so many Decembers has filled up with hectic, and quiet was way elusive. Maybe this Christmas morning, in the seeming too quiet, we will find what all month we’ve longed for…like Mary and Joseph, alone in that stable, we will welcome the Christ child.

Beyond that sweetness?

Still looking forward to all the laughter, familiarity, beauty and noise of being together with family at Christmastime. Amy Grant’s song To Be Together says it perfectly.

Looking back, early in our marriage, we were states away from both sets of parents. We made that young couple decision of not traveling with little ones on Christmas and our parents were kind to do the traveling. As the time for their arrival got close, our kids would stand like little soldiers, pressed against the living room window, watching the street for their grandparents. As they got older, both the children and the grands, we did more of the traveling. Little compares with that long-awaited reunion with our family.

Ever how imperfect our family situations may be, there is profound hope and love in our continued showing up, no matter what. I love that about Christmas. That opportunity. That possibility.

4) Christmas Memories – The memories are part of the legacy of those family traditions and coming together whenever we can. I’m thankful for memories of my own childhood with parents who loved us generously. Even with limited resources, they made Christmas magical. When their faith in God was rekindled, they reconnected with church, and us with them. We discovered in that community what really makes Christmas worth celebrating. The birth of the promised Savior.  What was once magical became both mysterious and miraculous. All through the years, the wonder of Christmas has multiplied for me.

Last Christmas, our Dad died. Fourteen years prior to that, our Mom.

The memories of all our times together seem to blossom especially at Christmas…like Dave’s mom’s cactus. So thankful.

5) Christmas Words – Every year we watch the short film A Charlie Brown Christmas. In it, Linus explains to Charlie Brown what Christmas is all about:

Simple and profound…taken straight out of Scripture (Luke 2:8-14).

You can be sure I love words. In fact, I will even risk difficult to hear words over silence.  Quiet is appropriate at times, but neglecting to speak when words could make a difference is just wrong. Even when we don’t know what to say…I think people will understand our hearts when our words don’t quite hit the mark. What do you think?

On my computer, there’s a folder entitled Christmas Blessings – quotes I’ve collected over the years. Below are a sample (all these I originally found in Good Reads). Hope these words bless you as they do me.

“And when we give each other Christmas gifts in His name, let us remember that He has given us the sun and the moon and the stars, and the earth with its forests and mountains and oceans–and all that lives and move upon them. He has given us all green things and everything that blossoms and bears fruit and all that we quarrel about and all that we have misused–and to save us from our foolishness, from all our sins, He came down to earth and gave us Himself.” ― Sigrid Undset

“The reality of loving God is loving him like he’s a Superhero who actually saved you from stuff rather than a Santa Claus who merely gave you some stuff.” ― Criss Jami, Killosophy

“Christmas is a necessity. There has to be at least one day of the year to remind us that we’re here for something else besides ourselves.”
Eric Sevareid

“Are you willing to stoop down and consider the needs and desires of little children; to remember the weaknesses and loneliness of people who are growing old; to stop asking how much your friends love you, and to ask yourself if you love them enough; to bear in mind the things that other people have to bear on their hearts; to trim your lamp so that it will give more light and less smoke, and to carry it in front so that your shadow will fall behind you; to make a grave for your ugly thoughts and a garden for your kindly feelings, with the gate open? Are you willing to do these things for a day? Then you are ready to keep Christmas!” ― Henry Van Dyke

“What’s special about a story if I could have thought it up? What’s special about a story if I was actually courageous enough to play a part in it? What’s special about the Christmas story is that I am incapable of doing either but God did both.”
Craig D. Lounsbrough

“Odd that a festival to celebrate the most austere of births should end up being all about conspicuous consumption.”
Jeanette Winterson, Christmas Days: 12 Stories and 12 Feasts for 12 Days

“But I don’t like it, okay? I don’t like how everything is changing. It’s like when you’re a kid, you think that things like the holidays are meant to show you how things always stay the same, how you have the same celebration year after year, and that’s why it’s so special. But the older you get, the more you realize that, yes, there are all these things that link you to the past, and you’re using the same words and singing the same songs that have always been there for you, but each time, things have shifted, and you have to deal with that shift. Because maybe you don’t notice it every single day. Maybe it’s only on days like today that you notice it a lot. And I know I’m supposed to be able to deal with that, but I’m not sure I can deal with that.” ― David Levithan, The Twelve Days of Dash and Lily

“What images do I associate with the Christmas music as I see them set forth on the Christmas Tree?… An angel, speaking to a group of shepherds in a field; some travelers, with eyes uplifted, following a star; a baby in a manger; a child in a spacious temple, talking with grave men; a solemn figure, with a mild and beautiful face, raising a dead girl by the hand; again, near a city gate, calling back the son of a widow, on his bier, to life; a crowd of people looking through the opened roof of a chamber where he sits, and letting down a sick person on a bed, with ropes; the same, in a tempest, walking on the water to a ship; again, on a sea-shore, teaching a great multitude; again, with a child upon his knee, and other children round; again, restoring sight to the blind, speech to the dumb, hearing to the deaf, health to the sick, strength to the lame, knowledge to the ignorant; again, dying upon a cross, watched by armed soldiers, a thick darkness coming on, the earth beginning to shake, and only one voice head. “Forgive them, for they know not what they do!”
Charles Dickens, A Christmas Tree

Quotes About Christmas – Good Reads

Bonuses:

Gut Check Podcast – A podcast like no other – with Ted Kluck and Zach Bartles

Life On the Other Side – The Humbled Homemaker – Erin Odom

The Brain Benefits of Your Child’s Dinosaur Obsession – Kate Morgan

5 Friday Faves – Star Wars Christmas, Jimmy Stewart’s Prayer, Hamburger Joint, Liz Wiseman on Accidental Diminishers, and Pulling Up

It’s Friday. Well…it was. As I write, it’s pre-dawn on a snowy Saturday morning. Our first snow of the season fell last night, and more is expected today. Our youngest son and I took in the VCU Holiday Gala last night, walking to and from the parking deck in falling white loveliness. It’s been a family tradition for us for a few years now, but with precious babies and a heavy work schedule for Dave, it was just Dan and me. Still, so much fun.

That’s pretty much how this week has been. Unexpected alterations of days and the emotional highs and lows that came with them. Still…Friday came (and went…oops!). Welcome to Saturday, and hopefully you will find something here to lighten your load, make you smile, or remind you that we are all in this together.

1) Star Wars Christmas –Beyond the Guitar continues to surprise and delight with his latest arrangement. A mashup of Star Wars themes and Christmas carols. So fitting in this season and as Star Wars: The Last Jedi hits the big screen in a few days. Shout-out to the video directors – Tyler Scheerschmidt and John Shutika. If you love all things Christmas and Star Wars, you’re in for a treat:

2) Jimmy Stewart’s Prayer – What should come to mind is actor Jimmy Stewart’s classic portrayal of the consummate good guy, George, in the film It’s a Wonderful Life (1946). However, a short film entitled Mr. Krueger’s Christmas (1980) has a particular scene in it that is riveting. In the scene, Mr. Krueger finds himself present, along with the shepherds, at the birthplace of Jesus. It’s reported, Stewart did this scene in one take saying he only had one take in him. He talks to Jesus in this scene and at one point drops to his knees, overtaken by the moment, and stammers, “I love you…you are my closest, my finest friend.” Take 4 minutes and watch this sweet scene:

Mr. Krueger’s Christmas – 25 minute complete film

Jimmy Stewart’s Other Christmas Movie – Jeff Westover

3) Hamburger Joint – We all have our favorites, right? What’s yours? I have a few favorites, but when we lived and had babies in Kingsport, Tennessee, it was Pal’s Sudden Service. Both of my biological children probably have Pal’s hot dogs and fries in their original DNA. Their business model (see links below) is very forward-thinking without settling for trendy. Not just about the quality of the food but also about service and employee training. Pal’s is a total carry-out restaurant. You order not over a speaker but face-to-face with someone. By the time you round the building, in your car, of course, the food is ready. It’s so good, I doubt many folks get back on the street without grabbing a one of their fries out of the bag, and definitely not without their first long sip of Pal’s sweet tea. So good. Have you ever experienced Pal’s? Or another favorite? Please comment below.Photo Credit: Pal’s Sudden Service

You’ve Probably Never Heard of One of America’s Top  Burger Chains – David Landsel

Pal’s Sudden Service – Taking Fast Food to the Next Level – Gary Pisano

Pal’s: America’s Least-Known Well-Run Burger Chain

Using Pal’s Sudden Service Model Can Make You Famous for Service, Staff Retention – The American Genius – Roger Jones

4) Liz Wiseman on Accidental Diminishers – Who hasn’t read Liz Wiseman‘s book Multipliers: How the Best Leaders Make Everyone Smarter? Well, maybe you don’t need to read it. If you work with two or more people, this gem of a book is an excellent assist in helping you be better able to work wiser with those two or more. Revised since the original publishing in 2010, Multipliers continues to be timely. in a recent Leaders Get Read podcast, Wiseman was interviewed again about the the two ends of the spectrum at work – the multiplier and the diminisher.Photo Credit: Slideshare

Give it a listen especially if you haven’t read the book – she gives a great synopsis of the concepts. At 18 minutes into the podcast, Wiseman talks about the accidental diminisher. Those times when all of us, even being well-intended, do or say things that diminishes another person. I do that sometimes in tweaking a plan or decision made by another colleague or friend. Tweak, tweak, tweak. It happens in my direction when someone, even one who I know cares about me and what I bring to the table/relationship, communicates that I’m not needed or my input isn’t desired. Tricky. On a good day, this actually frees me to focus on other things; on a bad day, it causes all kinds of anxiety, insecurity, and paranoia (it’s true…hard to believe, I know).

Leaders Get Real Podcast – Interview with Liz Wiseman

Monday Morning Moment – How an Accidental Diminisher Becomes a Multiplier – Deb Mills Writer

Liz Wiseman’s Leadership Book On Multipliers – and the Story of a Multiplier in Our Lives – Deb Mills Writer

5) Pulling Up – Given my #4 fave, this has been a week where I have struggled with some low points. There were occasions where it’s possible I was an accidental diminisher (very sad face here) with people who should never be diminished. [Well, no one should ever be diminished. Full stop.] Then, also had a few experiences of being diminished myself. For me, in such situations, a downward spiral begins in my thoughts and emotions. Maybe you struggle with this as well. Often this shows up at bedtime and I find myself trying to sort out how to fix a situation. Finally sleep comes…and resolution begins when I “pull up”. Dave coined this phrase with me, and the family has taken it on as a reminder too. As with an out-of-control plane spiraling dangerously toward the ground, the pilot has got to figure out a way to “pull up”.

Photo Credit: Aviadarts

Two Scripture passages help me:

Bring every thought captive to what is truth.We tear down arguments, and every presumption set up against the knowledge of God; and we take captive every thought to make it obedient to Christ.”2 Corinthians 10:5

Focus your thoughts on what is true, honorable, right, admirable… – Finally, brothers, whatever is true, whatever is honorable, whatever is right, whatever is pure, whatever is lovely, whatever is admirable — if anything is excellent or praiseworthy — think on these things.” – Philippians 4:8

Pulling up may mean going to that person to sort things out. It can also mean just correcting course in our own thinking.

A God-send in this situation was finding an old lyric-rich and musically outstanding musical still available from the days of cassette tapes (1994). Saviour – the Story of God’s Passion for His People – the dvd is in my Amazon shopping cart right now.

Saviour – the Story of God’s Passion for His People  – composed/written by Greg Nelson and Bob Farrell (musical actually starts after 9 minutes of the above video – it is all magnificent; the solos depicting God and his creation are not to miss).

YouTube Video – My Heart Belongs to You – Whitney Phipps & Larnelle Harris [from above cantata]

YouTube Video – Larnelle Harris, Steve Green, Steve Amerson – “Kings of the Earth” [from above cantata]

Saviour – the Story of God’s Passion for His People – DVD

Bonuses:

Photo Credit: Micah Eckerd – Actually friend Joshua Griffin took the shot, but this is ALL Micah. Just makes me smile. A friend & a tree.

Harvesting Olives by Machine – If you’ve ever seen olive trees harvested by hand, such a machine would be amazing to have. We had an olive tree in our yard in North Africa, and just the work of pulling olives off that one tree gave us pause – thinking of all the olive groves near us and the hundreds of trees loaded with fruit.

A Spontaneous Christmas Pageant – No Rehearsal, everyone who wants to participates and this one with the script in rhymePhoto Credit: TheresaEcho

Monday Morning Moment – Are Customers Loyal to Your Company or to Your Employees?

OK, any of us familiar with Chick-Fil-A restaurants know the yummy goodness of their chicken sandwiches and waffle fries. However, the stand-alone deliciousness of the food can not actually be separated from the quality of customer service. If I lived in Lenoir, North Carolina, for instance, I would drive across town to dine at operator Mike Sheley’s Chick-Fil-A. His character, kindness, and community commitment infuse his staff. “It’s my pleasure” is part of their heart language and also our customer experience.

My loyalty to Southwest Airlines is similar. The free bag check and cheap fares definitely matter as I choose what airlines to book.  Then there is the customer service as fleshed out in Southwest employees like Candace Hewitt. She reached out to me, sitting at the gate, in a time of grieving over two years ago…and she still does from time to time.
That’s the kind of employee that inspires customer loyalty to a company.

Companies these days are often focused sharply on business processes that streamline innovation and the quality and availability of the product or service. Competition is a constant stressor.

What if we are missing the opportunity to nurture our hidden customers? The employees themselves.

Thought leader Michael Lowenstein researches and writes extensively on this. This making employees “ambassadors” of our companies. For those interested in exploring what he and others recommend, I’ve included links below.

In brief, if you’re thinking this might be an issue to address, here are Lowenstein’s recommendations for building such a workplace philosophy and ethic:

Some years ago, my colleague Jill Griffin and I identified nine ‘best practices’ for generating employee behavior which extends beyond loyalty to contribution and commitment.

1. Build a Climate of Trust – That Works Both Ways
2. Train, Train, Train and Cross-Train
3. Make Sure Each Employee Has A Career Path
4. Provide Frequent Evaluations and Reviews
5. Seek To Inform, Seek To Debrief
6. Recognize and Reward Initiative
7. Ask Employees What They Want
8. By All Means, Have Fun
9. Hire The Right Employees In The First Place

To build more of the first best practice, employee trust and empowerment, into the company culture, consider the following:

• Insure staff trust and empowerment are key values in the firm’s mission and vision statements
• Practice effective story-telling
• Create company rites and rituals that help reinforce the rewards of employee trust
• Maintain a free flow of information between management and staff to reinforce the trust factor and help prevent negative communication and gossip.
• Actively expose all employees to customers’ perception of experience value
• Teach senior managers the importance of ‘walking the talk’ and inspiring employee trust. – Michael Lowenstein

Whatever our company or organization, cultivating practices which enhance employee loyalty will yield the fruit of customer loyalty. Whether or not we can measure that, in the end, the former is a worthy goal all on its own.

Research: Are Clients Loyal to Your Firm or the People in It? – Joe Raffiee

Why Managers Should Care About Employee Loyalty? – Timothy Keiningham and Lerzan Aksoy

Does Employee Loyalty = Customer Loyalty? And, Did It Ever? – Michael Lowenstein

World-Class Customer Service – The Key Is Caring – Horst Schulze on a Culture of Service – Deb Mills Writer

Eyes on the Customer Experience Prize: Will 2016 Be the Year of the Emotionally-Driven Employee Ambassador? – Michael Lowenstein

Jeffrey Pfeffer: Why Companies No Longer Reward Loyal Employees – Eilene Zimmerman

8 Reasons to Keep Your Customers Loyal – Rama Ramaswami

Monday Morning Moment – Turning Ordinary into Extraordinary – The Fred Factor

Photo Credit: SlideShare

Happy Monday, Friends! This weekend’s activities included a visit with friends in their home in the Virginia mountains. The wife is an artisan, and the husband is on staff at a nearby university. He, in fact, mentors student leaders as part of his work. In my little gift bag for them was a favorite leadership story by Mark Sanborn. Its odd title is The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary

Sanborn uses his experience of a mail carrier named Fred as the hero of his story. Fred, because of his commitment to personal care and service, elevates a seemingly mundane job into the stuff of excellence and fulfillment. On the long drive over, I opened the book and re-read the bits of wisdom we can learn from such a person’s character. We actually have such a mail carrier in our daily lives, and the mail delivery when he is on vacation is very different than when he is on the job.

[Our leader guy friend is a deep thinker who actually referred us to one of his favorite books as well: The 33 Strategies of War by Robert Greene. When we returned home we promptly ordered it and will be reading it by mid-week. Our friend can easily read the little book we gave him in a quick evening. My re-reading it on the drive over stirred its wisdom in my heart and my desire to share it with you as well. One day, I’ll share what Robert Greene teaches us from The 33 Strategies of War.]

The Fred Factor includes five distinctive features:Photo Credit: SlideShare

We can determine to deliver excellence in our action and attitude at work, no matter our situation. Mail carrier Fred demonstrated that and modeled the content for Sanborn’s book.

Just to give you a taste of his writing, I list four quotes from the book:

1) “When those who know are able to show, those who learn are able to grow.” – Mark Sanborn

A clear lesson here is to note your personnel who have shown mastery in their work and make opportunities for them to mentor those who are eager learners. It is a perfect win-win. Leadership development is an often-discussed topic but isn’t always executed in effective ways.

2) “When people feel that their contributions are unappreciated, they will stop trying. And when that happens, innovation dies.” – Mark Sanborn

Excellent employees don’t need appreciation or acknowledgement to keep them at the task. However, over time, they will weary of the task (and the vision meant to inspire innovation) if they don’t see how what they do fits in the larger picture. One strategy that prevents stagnation or disengagement is going back to 1) – teaming up mentors and those ready to learn.

3) “You are the spark that sets others on fire when you initiate.” – Mark Sanborn

Initiative is rewarded in a culture where there is freedom to create and ownership of work. Control is at a minimum and inclusion in problem-solving is high. For us as employees, nurturing our initiative is huge. For us as leaders, we do ourselves and our employees good when we guard against waning initiative.

One Behavior Separates the Successful from the Average – Benjamin P. Hardy

Six Simple Ways to Rekindle Your Employees’ Love For Their Job – Lama Ataya

4) “Faithfully doing your best, independent of the support, acknowledgment, or reward of others, is a key determinant in a fulfilling career.” – Mark Sanborn

At the end of the day, for all of us, we are the masters of our own work, in terms of excellence. The greatest challenge to how our day goes is our own attitude. We all know this. Still, it’s easy for us to allow the negative impact of others diminish who we are or what we do. We are wise to keep learning on the job, especially from folks like Fred (and writer Mark Sanborn).

Photo Credit: SlideShare

The Fred Factor – SlideShare – Jitendra Gupta

GoodReads Quotes – The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary by Mark Sanborn

Monday Morning Moment – Extreme Ownership – the Greater Good of Both Taking Responsibility and Letting Go of Control

Photo Credit: Echelon Front, Facebook

When we see individuals in the military with some form of Special Forces training and experience, we are captivated and sorely aware of how different they are from most of us. That level of discipline, courage, expertise and physicality is uncommon. Nothing I ever imagined for myself. Still what can we learn from these leaders that we can apply to life and work?

Although the book Extreme Ownership was published in 2015, it was unknown to me until this weekend. Thanks to my Twitter feed and then reading some reviews, I ordered my own personal copy. The authors, and former Navy SEAL team commanders, Jocko Willink and Leif Babin are heroes and the stuff of legend.

[OK…I haven’t read the book yet…pre-ordered the latest edition coming out November 21, 2017. however, the reviews and summaries (listed in the links below) have already been so informative, I will gush away even before reading the book. So sink your teeth into these bits below until we have both read the book…or have you already read it?]

The phrase extreme ownership really tantalized because it spoke to my own leader heart. It resonates with servant leadership which is hard to fathom as a norm in military structure and authority. The idea of everyone on a team, in an organization, owning their part of a vision or operation is thrilling to me. It makes sense that this would, of course, lead to highest performance…provided…and this is imperative: the leadership, up and down the organization, is equipping each team member, communicating thoroughly, and sharing decision-making as appropriate.

Leadership coach Brian Dodd was the one who first guided me to the book Extreme Leadership through his blog: 25 Lessons on Extreme Ownership – How the U.S. Navy SEALS LEAD And WIN. Some of his points from the book are:

  1. “Without a team – a group of individuals working to accomplish a mission – there can be no leadership.  The only meaningful measure for a leader is whether the team succeeds or fails.”
  2. “For leaders, the humility to admit and own mistakes and develop a plan to overcome them is essential to success.  The best leaders are not driven by ego or personal agendas.  They are simply focused on the mission and how best to accomplish it.”
  3. “Leaders must own everything in their world.  There is no one else to blame.”
  4. “There are only two types of leaders: effective and ineffective.  Effective leaders that lead successful, high-performance teams exhibit Extreme Ownership.  Anything else is simply ineffective.  Anything else is bad leadership.”
  5. “Leadership isn’t one person leading a team.  It is a group of leaders working together, up and down the chain of command, to lead.”
  6. “Ego clouds and disrupts everything: the planning process, the ability to take good advice, and the ability to accept constructive criticism.  It can even stifle someone’s sense of self-preservation.  Often, the most difficult ego to deal with is your own.”
  7. “As a leader, it doesn’t matter how well you feel you have presented the information or communicated an order, plan, tactic, or strategy.  If your team doesn’t get it, you have not kept things simple and you have failed.  You must brief to ensure the lowest common denominator on the team understands.”
  8. “Human beings are generally not capable of managing more than six to ten people.”
  9. “Trust is not blindly given.  It must be built over time.  Situations will sometimes require that the boss walk away from a problem and let junior leaders solve it, even if the boss knows he might solve it more efficiently.”

Business leader Tom Niesen also lists his takeaways from the book, and they align nicely with the other summaries I read:

  1. Mission (Commander’s Intent and Effectiveness)
  2. It is on the leader! (Assuming a good “hire,” now, it is the leader).
  3. Extreme Ownership – everyone believes in the “why”, understands the “why”, and then pursues the “what”. Beginning with the leader. But, everyone “owns it all”.
  4. Get rid of the undermining, not-carrying-the-load, under-performer [this should be a rare necessity in extreme ownership but it can happen].
  5. Get very good at information sharing.
  6. Simplify! Keep it simple. (Not simplistic – simple).
  7. Communicate – thoroughly communicate. Up and down and all around. Confirm that the communication was sent and received and understood.
  8. Prioritize and execute. – [Tom Niesen’s summary of Extreme Ownership]

I hope these two summaries (and others in the links below) will whet your appetite to consider reading Willink’s and Babin’s book. Especially  consider taking steps toward extreme ownership in your business or organization.

Sometimes, we struggle in leadership to trust those around us to speak into decisions or even to carry out their assignments without us hovering. Worse is when we just don’t trust others and, as a result, take too much responsibility on ourselves or just a few trusted members of the team. I’ve learned through my life to take joy in the many…even with all its messiness.

I’m reminded of a proverb along these lines:

Without oxen a stable stays clean, but you need a strong ox for a large harvest.  Proverbs 14:4Photo Credit: Wikimedia Commons

If we want processes neat and tidy, we must hold tight to control and keep our trust to a very few colleagues. We lose so much in the process…holding onto control, trusting just our “tribe”, and excluding the input and energy of those outside the circled wagons.

Extreme ownership requires a great deal from leaders…a letting go; an allowing ownership to spread through to a greater mass of people toward a greater good.

We must operate with wisdom and excellence to fully equip our teams and then to give them the freedom to execute. Clear and full communication, up and down the command chain, greases the tracks for this kind of operation. Shouldering personal responsibility at all levels is also crucial, but the key is ultimately the executive leader takes full responsibility in the end…especially if something goes wrong.

I love this concept of extreme ownership. Who’s with me? Fortunately we can apply these principles without having to go through the grueling process of being a Navy SEAL. Thanks, Gentlemen, for your incredible service.Photo Credit: Wikimedia Commons

Extreme Ownership: How US Navy SEALS Lead and Win – Jocko Willink and Leif Babin

25 Lessons on Extreme Ownership – How the U.S. Navy SEALS LEAD And WIN – Brian Dodd

United States Navy SEAL Teams

Here are my 8 Lessons and Takeaways from Extreme Ownership by former Navy SEALs Jocko Willink and Leif Babin

Extreme Ownership – Leadership Lessons From the SEAL Team – Gerardo A. Dada

Extreme Leadership Training

YouTube Video – Extreme Ownership – Jocko Willink – TEDx University of Nevada

New Release (November 21, 2017) – Extreme Ownership: How US Navy SEALS Lead and Win – Jocko Willink and Leif Babin

Extreme Leadership – Leading Blog @LeadershipNow – Michael McKinney

Extreme Ownership by Jocko Willink – Book Summary & PDF – Paul Minors

15 Minute Business Books – First Friday Book Synopsis

5 Friday Faves – Uncommon Friendship, Compounding Your Time, Bon Iver’s Holocene, Fear of Dying, and Parenting Post-Childhood Trauma

Happy Friday! Jumping right in to this week’s Friday Faves:

1) Uncommon Friendship – Would you push a wheelchair for a friend across a 500 mile journey? Patrick Gray gladly did that for his friend Justin Skeesuck. They are both heroes. They love each other and give each other the opportunity to live large…live unlimited. Watch the video. Buy the book.

Two Friends and One Wheelchair on the Pilgrim’s Way: Justin and Patrick Live Unlimited on the Camino de Santiago

I’ll Push You – Facebook Page

I’ll Push You: A Journey of 500 Miles, Two Best Friends, and One Wheelchair – Patrick Gray and Justin Skeesuck

2)Compounding Your Time – Compounding your time is like compounding interest – a small investment over time that yields multiplying dividends. Writer and social entrepreneur Michael Simmons recently posted a super helpful article on maximizing your time use. In Why Successful People Spend 10 Hours a Week on “Compound Time”, Simmons describes compound time as an element of the day of high performers. They “step away from urgent work, slow down, and invest in activities that have a long-term payoff in greater knowledge, creativity, and energy. As a result, they may achieve less in a day at first, but drastically more over the course of their lives.” Simmons’ 6 hacks to incorporating compound time in your life are listed below, but don’t miss his fuller fleshing these out here.

Hacks for Compounding Your Time (Over Time):

  1. Keep a journal.
  2. Take a nap.
  3. Walk 15 minutes every day.
  4. Read.
  5. Invest in conversation partners.
  6. Experiment regularly.

“To get started, follow the 5-hour rule: for an hour a day, invest in compound time: take that nap, enjoy that walk, read that book, have that conversation. You may doubt yourself, feel guilty or even worry you’re “wasting” time… You’re not! Step away from your to-do list, just for an hour, and invest in your future. This approach has worked for some of the world’s greatest minds. It can work for you, too.” – Michael Simmons

What have you found helpful to compound time in your own life? Please share in Comments.

3) Bon Iver’s Holocene – The American Indie folk band Bon Iver wrote and performed this incredible song, Holocene. It’s part of the soundtrack in a couple of favorite films of mine (The Judge and We Bought A Zoo). The music is ethereal and just plain lovely. The lyrics?

Bon Iver’s obscure lyrics make those of us who love the song search for its meaning…here one commentor gives my favorite interpretation:

The point that struck me the other day though, was the beauty in the title. Holocene: an epoch spanning over 10,000 years- “connectedness” to the earth from present to the past. Not only are we are aware the world is vast- we are aware that we are only a small speck in time. There is beauty in such simple humanity of a flickering flame, the pink hues of a sunrise- things enjoyed by humankind for eons. It connects our present world of Facebook and Smartphones to centuries of humanity that existed before us- and to the future that lays ahead.

He has these “moments” where everything is right with the world: “not the needle nor the thread, the lost decree… Saying nothing was enough for me”. Conversation is not needed, you are absorbed in the moment of the “hallowed bright” of Christmas Eve or “Laying waste to Halloween”, but “at once”, you are struck with the realization that your “moment” is not significant… “I was not magnificent”. In this though, there is joy in the feeling that despite that, you are still a part of something.

You are a part of the fabric of humanity- over 10,000 years of ‘people’. “Hulled from far the highway aisle”, separated from race, religion, politics and war- but connected to love, jealously, empathy, depression and beauty- emotions spanning borders and time. “Someway baby its part of me, apart from me”.

Holocene reminds us, humbles us and empowers us. My Interpretation – Bevanreay

4) Fear of Dying – I entered motherhood as a cancer nursing specialist. Cancer was all around me in those days, and I embraced what I learned of how precious and tenuous life could be. We were still in the first few days at home with our daughter when, while showering, I discovered a knot under one of my arms. It shook me so much, I literally had to lean against the wall of the shower for a few seconds. Well, thankfully, it turned out to be a non-malignant swollen lymph node common to breast-feeding mothers.

Still, then, and more recently dealing with the real deal cancer, I am acutely aware of how the shadow of death can fall on a life. Just. Like. That. A shadow is just a shadow and often it passes, and all is well again. However, we land at a different place emotionally and spiritually when “well” comes again. A better and broader place.

Mom and blogger Heather Anne Naples  writes about that transformation in her own confrontation with a frightening experience as a mom of a small child. Photo Credit: Heather Anne Naples

How the Fear of Dying Taught Me How to LiveHeather Anne Naples

As she relived her medical emergency and hearing her baby crying and calling for her as the paramedics took her out to the ambulance, she became terrified at the idea that she might not make it and her daughter would not remember her.

I ask you to ask yourself: What will be said about you when you are gone?

Are you kind? Are you gentle? Are you giving? Are you loving?

I am…Now.

Confessing to having previously been a gossipy, sassy “mean girl” before her medical emergency, she turned that all around…not perfectly, of course (not any of us can claim that)…but she altered her life’s course for her daughter…and all in her life from then on out.

The fear of dying should never consume us…that would be a form of dying while living. However, we can learn from a brush with death…that learning can help us live life differently…and better.

http://www.acesconnection.com/blog/making-the-good-stuff-louder-trauma-dad-bryon-hamel

5) Parenting Post-Childhood Trauma – I have people in my life who have decided not to parent because of the trauma in their own lives growing up. They think they are too damaged and don’t want to pass that on to their own children. That is so tragic to me. It’s like the abusive adults in their lives continue to wreak havoc in the adult survivors of childhood trauma.

I’m sure there are situations where not having children is the answer, but it is thrilling to know of people like Byron Hamel.

Photo Credit: ACEs Connection

ACEs Connection writer Christine Cissy White interviewed Hamel, filmmaker and child/parent advocate. Her post, entitled Making the Good Stuff Louder: Trauma Dad, Byron Hamel, gives hope and empowerment. Read the full interview but here Hamel summarizes.

“Childhood isn’t safe. Predators are everywhere. A guy exposed himself to my kid last week at a park. You get your kid out of the park and you call the police. Be vigilant. Learn what grooming is and how to stop it. Monitor their activity online. Ask them about school. Tell them they can tell you ANYTHING and they won’t get in trouble. Tell them they don’t have to fear for their safety, or indeed for YOUR safety. And don’t wait for them to come to you. Ask them regularly. Make your home a fortress for their well-being. Make it feel like the safest place they can possibly be. Show them the greatest love. Be their greatest protector. Listen the most intently.”

A Cycle Broken – Byron Hamel Productions

Care Can Not Be Purchased – Byron Hamel

Guardians of the Children

Love Your Neighbor – The Resilience Movie and Adverse Childhood Experiences (ACEs) – Deb Mills Writer

Dance Like You Matter

That’s a wrap on this week’s Faves. Have a great weekend. Be kind to yourself and those around you…you just never know.

Bonuses:

http://paulsohn.org/30-quotes-that-will-help-you-get-through-the-day/

Motivated Reasoning Is Why You Can’t Win an Argument Using Facts

Living Out – Same Sex Attraction – Anne [website for Christians grappling with SSA]

5 Friday Faves – Braveheart and Classical Guitar, Inheriting Our Parents’ Traits and Trauma, Destination Addiction, Confederate Monuments, and Lunch with Seniors

Friday! Yes…the weekend is upon us and the start of Fall. Hope you’ve had a week full of grace. What a season of hurricanes and earthquakes and wars and rumors of war! We hold onto God and each other, and perspective comes much more readily.

Here are five of my favorite discoveries this week, as well as a few bonuses at the end. Hope you’re encouraged and positively emboldened in the reading below.

1) Braveheart and Classical Guitar – The 1995 Mel Gibson film Braveheart moved the hearts of all who saw it. Braveheart was an epic telling of Scotland’s fight for freedom from England into the 13th century. Historical accuracy wasn’t a goal of the filmmakers, but grandeur of the clashing battlefronts was riveting.I couldn’t watch every frame because of the medieval war violence and the grisly execution of William Wallace (played by Gibson). Photo Credit: Fanpop

My family is Scottish with both Wallace and Bruce in our family tree. When son Nathan of Beyond the Guitar arranged a medley of the beautiful James Horner soundtrack, I told him he should wear a kilt for the video… No kilt, but gorgeous themes bringing back the intense emotion of the film. Made me want to see Braveheart all over again. Photo Credit: YouTube, Beyond the Guitar

Here’s the YouTube video of Beyond the Guitar’s Braveheart. Lovely.

2) Inheriting Our Parents’ Traits and Trauma – My whole life people have told me, “You look just like your mother.” That was fine by me because I loved her deeply and thought she was beautiful.

As I’ve grown older, it’s not just looks but actions that also are a part of my link with my mom. Even though she is no longer with us, I will do things or react in certain ways that remind me of Mom.

April Dembosky has written a piece on intergenerational transfer of trauma. It is entitled Just Like Mother: How We Inherit Our Parents’ Traits and Tragedies.

Dembosky writes about a Vietnamese family immigrating to the US after enduring war trauma. She described vividly how the struggles a parent endures can be transferred to the children in the ways they also react to adverse situations and their coping mechanisms.

Love Your Neighbors – The Resilience Movie and Adverse Childhood Experiences (ACEs) – Deb Mills Writer

Understanding the possibility of intergenerational transfer of trauma is not to make victims of a future generation. Understanding allows us to recognize if we have vulnerability and to set in place healthy barriers against the impact of our parents’ trauma.

My mom grew up with an alcoholic father who vented his frustrations about life on his wife and children. Mom stood against his abuse of her own mother and brothers. Her fighter responses were tempered as an adult when she became a believer (follower of Christ). Still that quickness to take offense and wariness of mean-spiritedness were reactions she had to fight. I see that also in myself.

Children of Alcoholics and Addicts Have PTSD – Leslie Glass

3) Destination Addiction – No it’s not about our next vacation, but destination addiction is very much about whether or not we can find contentment in our day-to-day life. Robert Holden, a British psychologist, writes and speaks about the pursuit of happiness.

To be honest, I’m not taken with all Holden says about happiness or contentment, but destination addiction is something to avoid, for sure. When we long for that next thing…whether it is the vacation, or next job, or next house, or even next relationship…we cease to live in the present. This addiction, like all others, is never satisfied.Photo Credit: AZ Quotes

If this is a struggle for you, and it sure has been for me at various seasons of my life, recognize it and deal with it. Sure, we can look forward to the “something new’s” in our life, but not to the exclusion of what is real and valuable and not-to-be-missed right now.

The links below are quick reads and excellent helps.

Destination Addiction – Edie Weinstein

Do You Have Destination Addiction? – Gabrielle Treanor

The Search for Happiness – a Brief Look at ‘Destination Addiction’ – Mark D. Griffiths

4) Confederate Monuments – Richmond, Virginia is a city steeped in American Civil War history…a history that has come sharply under fire recently. There has been a clarion call to take down the monuments to the Confederacy. Whether those monuments come down or not in the days ahead, the conversation spurred across cultural lines is crucial. The voices of those most marginalized by present-day racism must be heard. Five Richmond young people visited Monument Ave. recently, and their response might surprise you.Photo Credit: Richmond Cycling Corps, Facebook

Reporter Matthew Chaney‘s post revisted a Facebook post by Richmond Cycling Corps. Daquan, one of the five teenagers, wrote brilliantly their collective response on seeing the statues of Confederate generals displayed on Monument Ave.

“Everybody’s pointing blame at Monument Avenue and the statues that reside there, but those statues never did anything to me or people that I care about,” he wrote. “The only thing that ever harmed people in low-income areas is the violence that resides there.”

“Instead of using money to knock down statues that most people in low-income areas never even seen, how about using that money to improve schools, fix up the community that we see every day, or why not protest in our neighborhoods where we see violence and hate the most.”

Read the entire post as Daquan raises the more crucial issues of violence, hunger, poor schooling, and hopelessness they see every day in their Richmond community.

The monuments may still come down in the attempt to deal with the racism in this city. What is needed more is this 17y/o man’s counsel.

5) Lunch with Seniors – This is not about taking high school or college students to lunch. That would be much appreciated, I’m sure…but this is about going to lunch with those older ones in our lives. It’s what neighbor friends of ours did earlier this week, taking a 91 y/o widower out to lunch at his favorite restaurant.

Seminary professor Chuck Lawless gives 12 Reasons to Have Lunch With a Senior Citizen or a Bunch of Them. Some of the reasons include how much we can learn from those more experienced than us, how funny they can be, how they also need encouragement, and how they will sometimes pray for us.

It doesn’t take much sorting out to see the value in such an interruption to our day. Thankfully those older than us also understand the value of such times together…for them and for us. All we have to do is make that phone call…stepping out of the comfort zone of texting. So worth it.

That’s my five. How about you? Please share in the Comments something you’ve gleaned from this week. Have a weekend that replenishes your soul. Be kind to yourself and those around you.

Worship Wednesday – the Faith to Believe

Photo Credit: Flickr

For by grace you have been saved through faith. And this is not your own doing; it is the gift of God.Ephesians 2:8

For the first twenty years of my professional life, my great privilege was to have close encounters with people in deep crisis and five life-changing realities. It was a season of caring for cancer patients and their families – when their diseases were raging and in the final days of life. These experiences galvanized my faith in God and how his image is embedded in us – his creation. These realities are:

  1. Courage in exceedingly hard places
  2. Deep enduring love across a harsh illness and when time is fleeting
  3. Hope mingled with humor
  4. Death isn’t final…our spirits go somewhere (for sure, they leave the body)
  5. Faith to believe

Caring for patients receiving chemotherapy and other treatments for life-threatening complications can prompt an intimate caring relationship. To watch patients (and families) deal with such hard and to be in a position to help them through it gave me a window to extend love and honor to dear ones in crisis.

Was there always courage? Was love always expressed between us all? Was humor or hope or faith a constant?

No…but remarkably, more often than not, this was what I observed… especially in those sustained by a relationship with God.

In the last couple of years, I have personally experienced a cancer diagnosis and a couple of respiratory emergencies that brought those same realities into my life. In such times, much in life gets clarity…a sharper focus, a deeper understanding.

Breathe has been a theme in my life for over a year now…put that together with the title of a film starring Andrew Garfield…and it caused me to NOT “skip the ad” on YouTube.Photo Credit: Breathe, YouTube

The film Breathe tells the story of Robin Cavendish. He was a Brit who developed polio at the young age of 28. He was paralyzed from the neck down and required a ventilator to breathe. In those days (1958), he would have been confined in a hospital for the remainder of his days. However, he nor his wife, Diana, would hear of it. After a year in hospital, he went home and adjusted to this very different life, as only Robin would. They had a child and he would be able to see him grow up (in fact, son Jonathan Cavendish produced this film). Robin was a pioneer in advocating for the disabled, especially those like him needing more extreme measures to live a more normal life. He died at 64.

[Since my years in graduate studies in rehab and cancer nursing…the courage I saw in so many patients and families…courage in struggle…has never ceased to inspire me.]

“Based on a true story” films are intriguing. Reading up on Robin Cavendish’s story, my heart soared and then sank…fullstop at the short statement below:

Cavendish was an atheist.Wikipedia

I have never understood atheism. Even during spiritually flat and confusing times in my life, the existence of God put me to puzzling but ever so briefly. In a matter of moments of reflection, the fact of His presence blew past the questions.

Especially watching beloved believing patients at the moment of death…their faces relaxing and their bodies emptying of who they really were. We don’t just stop existing…life here stops and starts at exactly the same moment…There.

Now that I know Robin Cavendish, he has my admiration and respect at how he took back his life and helped others do the same. I wonder if, before his life was done…he had the faith to believe. One line in his obituary reads:

It is a strange irony that, though professing to be an unbeliever himself, he had a capacity for making other people feel closer to God.*

*Obituary – Robin Cavendish – Alice and Tim Renton

What a great gift is faith to believe. We don’t conjure it up. God Himself presents us the faith to believe…it is ours to reject or receive.

Worship with me. Below you will find two songs – Faith to Believe by Shane & Shane and Jesus Is Better by Austin Stone. Choose either or both in celebrating the God who gives us the faith to believe. [Then scroll down to the prayer at the end.]

YouTube Video – Shane & Shane – Faith to Believe – (with lyrics)

Give me the faith to believe You
When I’m stuck here in my fear
Give me the strength to trust You
When my vision’s blurred by tears
Give me a hope for tomorrow
Because today has gone so wrong
I’m on my knees
Give me the strength to believe

Even when I cannot see You
You’re still shining, You’re still shining
Even when I cannot hear You
You’re still calling out my name
Even when I cannot see You
Your arms are open
Always holding on to me
Give me the faith to believe

You say You’ll never leave me
Your love will conquer fear
You say Your day is coming
When You’ll wipe away my tears
Give me a hope for tomorrow
Because today has gone so wrong
I’m on my knees
Give me the faith to believe

Give me the faith to see the invisible
Give me the faith to believe the impossible
Give me the faith to receive the incredible
Oh give me the faith to believe it**

There is no other so sure and steady, my hope is held in your hand
When castles crumble and breath is fleeting, upon this rock I will stand
Upon this rock I will stand

Glory, glory, we have no other king
But Jesus Lord of all
Raise the anthem, our loudest praises ring
We crown Him Lord of all

Your kindly rule has shattered and broken the curse of sin’s tyranny
My life is hidden ‘neath Heaven’s shadow, Your crimson flood covers me
Your crimson flood covers me

Glory, glory, we have no other king
But Jesus Lord of all
Raise the anthem, our loudest praises ring
We crown Him Lord of all

In all my sorrows, Jesus is better – make my heart believe

In all my victories, Jesus is better – make my heart believe

Than any comfort, Jesus is better – make my heart believe

More than all riches, Jesus is better – make my heart believe

Our souls declaring, Jesus is better – make my heart believe

Our song eternal, Jesus is better – make my heart believe

Glory, glory, we have no other king
But Jesus Lord of all

Glory, glory, we have no other king
But Jesus Lord of all
Raise the anthem, our loudest praises ring
We crown Him Lord of all

Glory, glory, we have no other king
But Jesus Lord of all
Raise the anthem, our loudest praises ring
We crown Him Lord of all***

Photo Credit: Flickr

Maybe this is the first step for atheists, too (it was for me)…so thankful for the faith to believe…to see the truth and beauty of Scripture. The Word of God walks us right up the staircase to be with Him – now and forever.

Thank You, God, for the faith to believe. With my whole being, I’m sure you daily, moment by moment, extend grace to all of humanity to know You, through one witness of Yourself or another. Help us to receive this grace. God, give us all this faith to believe.

**Lyrics to Faith to Believe – written by Shane Everett & Phil Wickham

***Lyrics to Jesus Is Better – written by Aaron Ivey & Brett Land