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Monday Morning Moment – Contempt is Cancer in the Workplace…and Any Other Place

March 28, 2016 admindeb 4 Comments

Photo Credit: Armstrong Economics

In a culture that clamors for political correction, how is it that contempt can be so freely expressed? Even rewarded, at times? This is an enigma for me. Contempt at home or in the workplace divides people, often against one another. Like cancer, it can spread if left unchecked…changing people and impacting product.

Having a certain measure of confidence is positive for all of us on a team. It’s freeing to be in relationships with people who have a strong sense of what they bring to the table as well as what others bring. Confidence and humility actually partner well together. When we have an honest understanding of our strengths, we also extend humility as we defer to the strengths of our colleagues.

The problem comes for all of us when confidence shifts into arrogance. Worse yet, when arrogance darkens into contempt. Arrogance is an attitude of thinking so highly of oneself that we tend to put down the thinking and efforts of others. Contempt is similar except the emotions are stronger and more mean-spirited.

Photo Credit: SlideShare

What makes contempt so cancerous in our relationships is that it tends to spread, both internally and externally. When we allow ourselves the luxury of contempt, we grow in our justification of it. It may have started with an unappreciative boss or demanding client, but contempt, unchecked, will inject its poison indiscriminately. We become comfortable with our disdainful opinions of others…at work, in our families, and pretty much toward anyone who crosses or annoys us.Photo Credit: LiveforChristResources

Chris Johnson, CEO, Simplifilm Inc. of Portland, Oregon, wrote a piece confronting contempt as a cancer in the workplace. He offers 5 steps to preventing contempt from shattering our work and our work relationships:

1. Don’t Vindicate Yourself. A customer had an experience they didn’t like. You don’t need to prove if you are right or wrong. That’s not relevant. What’s important is making a judgement: is this worth fixing?

2. Look At The Opportunity. Some people are surly, disrespectful, ungrateful and wrong. Some of them have big jobs. Some people like that have power. Learning to work with these people — without getting drawn in — is a skill that you should have.

3. Always Err on the side of empathy. What are the consequences of being nicer to someone than they deserved? What are the consequences of being meaner? Will too nice of a response to a human ever ruin a career?

4. Cultivate Improvement Bias. When something goes wrong at Simplifilm, there are two components: what do we do with our transaction, and what do we do with our system. For the transaction, we try and fix it with empathy. We believe that we caused it. Because if we caused it we can improve our system.

5. Rethink your filter. Most people say “block out everyone, make customers prove themselves to you.” Being available can be hard. Many filters are vanity in disguise. If you knew the people that answered their personal emails… – Chris Johnson

Contempt like cancer can be smoldering without our awareness. I am generally a positive and empathetic person, but, if I’m honest with myself, there are those in the workplace who don’t experience much compassion from me. It’s an uncomfortable confession to have to make.

As we practice mindfulness in our relationships at work, we hopefully will remember to respond instead of react. We can rein in contempt by refusing to think ill of others, by staying engaged, and by acknowledging none of us get it right every time (exercising humility).

On the old TV sitcom, Everybody Loves Raymond, Frank, Ray’s father would often make observations that sizzled with sarcasm. One comment remains a part of our family’s lexicon: “People are idiots!” It’s so easy for any of us to look at actions or decisions made by others and shake our heads…until we remember that we all have it in us to do the same. Contempt can be diagnosed…and treated…

…with empathy, compassion, and humility. Not necessarily the coolest or trendiest work (or relationship) processes in our culture…but… What a difference they can make in the tone of our meetings, the depth of our relationships, and the measure of our own character.

So let’s get after it!

How Contempt Breeds Business Cancer (& 5 Ways to Kill It) by Chris Johnson

Contempt or Compassion by Brian Fletcher

Detecting Deception by David Berglund – SlideShare [Slide 76ff]

Confidence vs. Arrogance – and Knowing the Difference by Michele Cushatt

10 Ways to Tell if You’re Confident or Arrogant by Carmine Gallo

How Contempt Destroys Relationships by Susan Heitler

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5 Friday Faves – Training Your Mind to Be a Winner; the Invisible Woman; a Great Speech; Resurrection of Jesus; and Nassim Haramein

March 25, 2016 admindeb Leave a comment

Some weeks provide very little time to write, let alone reflect on life. I’m in the midst of a bit of that craziness. This is Holy Week moving quickly to Easter Sunday. It’s a week I mean to savor even in the course of a hectic time at work and lots going on in the family and the neighborhood. Taking time to remember what happened each day of that week in the life of Jesus helps me to stop the world briefly…and monumentally.

My Friday Faves this week are sort of all over the place. They stirred learning for me, made me laugh, inspired me, and stilled my heart for a moment at the wonder of life. I trust you will find something here that does the same for you.

1) Training Your Mind to Be a Winner – The whole field of leadership development is often a focus of my reading. It’s fascinating to find helps from disciplines very different from my own. LaRae Quy is a former FBI undercover and counterintelligence agent. She now takes what she learned professionally and applies it to her speaking, writing, and coaching in mental toughness and leadership. She is the author of Secrets of a Strong Mind and Mental Toughness for Women Leaders. Whet your appetite on the articles 5 Ways to Train Your Mind to Think Like a Winner, 4 Secrets of Mental Toughness, and How to Strengthen Your Mental Toughness Like an FBI Agent.

Photo Credit: Twitter

2) The Invisible Woman – No, this is not referring to the 2013 film with the same name (Ralph Fiennes, Felicity Jones). This find is a sketch by Nicole Johnson of Fresh Brewed Life (author of the book of the same name). In just under 6 minutes, she speaks to the heart of women…especially mothers…dispelling the sense that much of what they do goes unseen. As if it were irrelevant or inconsequential. Not so! God sees…. Take the time to watch and listen and be encouraged (Men, you could do with some encouragement as well, I’m thinking).

3) A Great Speech – We slog on through the primary season of this U.S. Presidential Election year. Whatever our political views, a great speech can punctuate all the rhetoric and restore our hope…for sure, in that moment, anyway. When Senator Marco Rubio suspended his campaign, after losing his home state’s primary, he spoke to his supporters. Again, whatever our political views, it was a great speech… With all the mud-slinging, political wrangling, and various candidates pitted against each other, I was glad to hear him continuing to urge us not to give up and to stand for what we believe.

4) Resurrection of Jesus – I came across this short video on my Twitter feed. The question is asked, “Did Jesus rise from the dead?” The video is produced by Impact 360 – a campus/curriculum/community which guides its students toward leadership, cultural understanding, and a Biblical worldview. Check out the video (and others on their website).

5) Nassim Haramein – Nassim Haramein is a physicist, inventor, and surfer. He is an example of how scientists can talk on, sounding brilliant, whether they really know what they’re talking about or not. Haramein has his critics and he has loyal fans. Whether he’s an expert or not, he is incredibly amusing as a presenter. I don’t remember how he came on my radar, but the video below captivated me. Don’t waste your life watching the whole of it, but 30 minutes in, there are some hilarious moments. I actually could believe I understood what he was saying. What do you think? Is he for real, or not?

Bonus: The Cherry Blossom Festival in Washington, D.C., was breath-taking as always this year. Here’s just a sample from my friend Jennifer Wong.Photo Credit: Jennifer Wong

What were your favorite finds of this week? Please comment below. Have a lovely weekend.

He is risen! He is risen indeed!

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Addicted to Distraction and the Possibility of Restoring a Longer Attention Span

March 15, 2016 admindeb Leave a comment

Photo Credit: DIY Genius

Recently I was at a training event in a remote area where I had no cell phone service and limited internet. It meant I went through stressful training and at the same time experienced a forced exile from screen time. I don’t even have to tell you which was more challenging.

Growing up in my generation was very different than now – playing outside until dark, talking for hours on the phone with friends, falling asleep to the comforting drone of Mom and Dad talking and laughing in their bedroom down the hall. If you’ve ever seen the 1999 film October Sky, it makes me think of Dave’s growing up also – playing in the woods, biking everywhere, building rockets, hunting and fishing.Photo Credit: Jeffs60s

We are enjoying different advantages now for sure…I wonder how our grandchildren will one day describe their childhood. Having computers and the internet have been amazing assets to our lives. The dilemma is when our screen life becomes more engaging that our real life. When “Facetime” replaces face-to-face time.

Don’t get me wrong, I love the opportunity to see people via phone. For instance, friends of ours who got married recently had a small wedding, BUT they had a friend live-stream the wedding and all the rest of us got to “be there” via Periscope. Saw the kiss and everything.

There is something to be said about all the electronic capabilities we have today. For sure.Photo Credit: LittleRedFrench

The problem is when objects take command of our lives. These screens (phones, TV, computers) eat up so much of our day. Also, what about when we start exchanging real time relationships with the barest minimum associations via Facebook, Instagram, or Twitter? When a friend decided to go off Facebook, I was bummed… At that time, she lived 6 minutes from me. Not like my friends in Morocco or Egypt where I depend most on Facebook to keep up with them. She lives right here in town. We can have real coffee’s and real talks on the phone. Sigh… I had pretty much relegated keeping up with her to social media. Now we’re back affiliated only in real life where I might need to call her. Imagine.

I’ve written about this before (here) and want to manage my life better in this area. Multi-tasking was always something I thought was a strength, but now, getting older, it hasn’t helped me develop much of an attention span (see Charlie Munger’s thoughts on this here). It makes sense that thinking long and hard on something would have a powerful impact on our success or decision-making. Focus. Concentration. These are the things that have suffered in my life with all the distractions.

Kyle Pearce wrote a small piece on being distracted and introduced me to the work of Nicholas Carr (who wrote The Shallows: What the Internet is Doing to Our Brains and The Glass Cage: How Our Computers Are Changing Us). The 4-minute YouTube video below describes some of what he writes about:

Besides managing the distractedness in thinking, memory, and processing information, I want to nurture a habit of deep conversation. Sherry Turkle (author of Alone Together: Why We Expect More from Technology and Less from Each Other and Reclaiming Conversation: The Power of Talk in a Digital Age) writes about this and gives me hope.

Photo Credit: QuotesGram

Turkle admits she loves computers because they have helped her make tremendous strides in writing, but they are not people. She writes as if she’s reading my heart. This disconnected connection we experience with one another is so illusory.

“Networked, we are together, but so lessened are our expectations of each other that we can feel utterly alone. And there is the risk that we come to see others as objects to be accessed—and only for the parts we find useful, comforting, or amusing.” – Sherry Turkle

Here’s my hope and vision – to re-learn how to really be connected with people, including myself. To practice solitude. To quit living the excuse of being distractible. To learn how to think and work deeply, and to remember how to have deep, thoughtful conversations again.

I’m not prepared to stop using my phone for information, nor am I able to quit using the internet as a resource for work and life, but it’s entirely possible to restrict connection time. Also, it’s exciting to think of how I might use that time I waste on the internet to actually be with friends and loved ones…to read more books…to rediscover what is right in front of me in real life…to know what it’s like to have (and enjoy) a quiet mind.

“The good news is that the process of withdrawal is simple and the healing is spontaneous; because it is only the continuous high volume consumption of mass media that is keeping us sick. So, at root, the detox programme is merely a matter of Just. Say. No.” – Bruce G. Charlton

What might the next generation be like if our grandchildren are nurtured in this way? How can we help them have such mental muscle and true sociability that they could avoid being addicted to distraction?

It’s something to think about…off-line. Gone to find a real face and give that face my full attention.

Distracted? This is How the Internet is Changing Your Brain by Kyle Pearce

Multitasking – Giving the World an Advantage It Shouldn’t Have – Farnam Street Blog

Are We Addicted to Distraction? by Sophie at LittleRedFrench

The Distraction Addiction: Getting the Information You Need and the Communication You Want, Without Enraging Your Family, Annoying Your Colleagues, and Destroying Your Soul by Alex Soojung-Kim Pang

Addicted to Distraction: Psychological Consequences of the Modern Mass Media by Bruce G. Charlton

The Shallows: What the Internet is Doing to Our Brains by Nicholas Carr

The Glass Cage: How Our Computers Are Changing Us by Nicholas Carr

Alone Together: Why We Expect More from Technology and Less from Each Other by Sherry Turkle

Reclaiming Conversation: The Power of Talk in a Digital Age by Sherry Turkle

Deep Work: Rules for Focused Success in a Distracted World by Cal Newport

Amusing Ourselves to Death: Public Discourse in the Age of Show Business by Neil Postman – originally written in 1985, brilliantly prophetic of the future (updated in 2015)

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Monday Morning Moment – Creativity in Community – the Skill of the Future

March 14, 2016 admindeb 1 Comment

Photo Credit: Creative Skills for Life

When you hear the word “creatives”, you might immediately think of 20- or 30-somethings. They are classed as young “color-outside-the-lines” right-brain “think-outside-the-box” sorts of folks…who sometimes make the rest of us nuts. You might think of the artists, writers, and musicians out there. However, in truth, creatives include all those people who solves problems, including the ones who set up problems and then solve them. They are the inventors, the entrepreneurs, the designers, the planners who have the capacity to make our lives better…to even make the world better.

Hanneke Siebelink (of LeadershipWatch) just wrote a piece on the top skills of the future. She pointed to a graphic from the World Economic Forum which showed, over the course of 5 years, how creativity will jump from #10 to #3 in a Top 10 Skills List.Photo Credit: WEForum.org

What does that sort of creativity entail? Is creativity alone enough?

Richard Florida wrote extensively on this in his book The Rise of the Creative Class. He defines the Creative Class as “people in science and engineering, architecture and design, education, arts, music and entertainment whose economic function is to create new ideas, new technology, and new creative content.” – Business Insider

Writer Jeff Goins also defines “creatives”:

A creative is an artist. Not just a painter or musician or writer. She is someone who sees the world a little differently than others.

A creative is an individual. He is unique, someone who doesn’t quite fit into any box. Some think of creatives as iconoclasts; others see them as rebels. Both are quite apt.

A creative is a thought leader. He influences people not necessarily through personality but through his innate gifts and talents.

As fascinating as Florida’s writing is, I disagree with his premise that creatives are their own class of people, because I believe it’s within any of us to develop our capacity for creativity. Those of us who might be suspect of Florida’s promotion of the Creative Class would do well to read the critiques of his thinking (this and also this are excellent).

When people in our communities or workplaces class themselves as distinctively creative, they tend to operate in a tribal fashion. These tribes may even be quite diverse, but too often, I believe, they operate to satisfy their own needs and desires rather than that of the larger workplace or community. Thus in the workplace, decision-making is made by the few like-minded thinkers, that tribe of influential creatives. And communities? Where such a population of creative, expansive thinkers could enhance the appeal and value of a neighborhood, too often, , and communities can steer in the direction of gentrification, becoming less inclusive, making housing less accessible even for those who were there before.

Photo Credit: AZQuotes

My bias in how creatives work best is in community – not just a tribe of creatives, but in a community of folks with other giftings, other strengths,and other history.

However, all that being said, I do love the increasing view that creatives add value to any enterprise. My husband, for many years, was a research chemist who developed new products and was awarded several patents for his company. Even today, outside the chemical industry, he continues to be creative in thinking through new pathways toward solving problems, getting to goal, and developing personnel.

Even Florida in his revised and updated book recommends a compact dealing with creatives. His first (of 6 principles) is: Invest in Developing the Full Human Potential and Creative Capabilities of Every Single Human Being. It’s somewhat grandiose but it’s a worthy goal. Having this principle in play would promote a workforce where employees are encouraged to always be thinking and engaged in both today’s work and what changes must be made for the future.

Along these same lines, I love Howard Gardner’s Five Minds for the Future:Photo Credit: Slideshare

As creatives are sought after more and more in our workplaces (om both private and public sectors), I hope we also encourage them to build strengths in other areas of their thinking (or mindfulness). For those colleagues of ours who might not consider themselves creative, we need to communicate across organizations as to their value as well. This would include our creatives to gain from what other bring to the table.

I would like to think that I’m a creative…in ways, maybe, born out of time. Early on in my career, I had the privilege of working as a team with other colleagues in developing and implementing cancer care in a small town in the Southeast. It was thrilling for me to be part of such an innovative and comprehensive system of care where we could actually plan and dream for the future.

Three of us, in particular, worked as creatives in community. I was a content specialist and idea person. Kay was the nurse manager who brought vision and authority to the task. Kathy was a clinician with steely resolve and the determination to take the ideas to completion. We were a force to be reckoned with…just saying.

We all have different giftings and strengths. My influence was helpful but Kay’s authority settled matters. My ideas were large and lofty (sometimes), and Kathy’s keenness for how to make those ideas work were what brought them into reality.

That’s how creatives work in community. I think of top skills for the future that “in community” piece would be essential for creatives who want to make a lasting difference…not just for their own purposes at work but for the benefit of the larger community.

A hugely successful example of this is the work culture and philosophy of Pixar & Disney Animation which I wrote about here.

Daan Roosegaarde in Siebelink’s article talks about creativity in community: “There are two ways to turn an idea into reality. You can play bowling, or you can play ping pong. The old way, at least that is what I think, is bowling. You have that ball in your hand and it’s so big, it is so heavy, it shines so beautifully. Then you throw that bowling ball and pray it will hit target.

I no longer believe this is a good way to create and innovate. I believe in playing ping pong: you take a tiny little ball, not expensive, and there you go: poek poek poek poek … and you create something together. And THAT is nice, this is how I create, this is how I learn.”

Bring on these kinds of creatives any day!

Skills of the Future: The Best Expert Advice on Creativity

The Rise of the Creative Class — Revisited (Revised and Expanded) by Richard Florida

The Creative Compact – Richard Florida – Huffington Post

Creativity – the Unique Soft Skill – Slideshare

6 Ways to Make Your Leadership and Workplace Fun Again

Creativity, Inc. – Overcoming the Unseen Forces that Stand in the Way of True Inspiration by Ed Catmull

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Monday Morning Moment – Kindness Over Cleverness – Work Culture Where Employee Satisfaction Impacts Marketing

February 22, 2016 admindeb 3 Comments

Photo Credit: Scoopnest

Quite remarkably, I recently came across several articles on kindness, of all things, in the Harvard Business Review. It was thrilling for me to see it commended as a business process in such a prestigious journal. I have loved the idea of kindness since early childhood. It seemed such a reasonable choice in dealing with others, much more pleasing than cleverness. [Now, if I were more clever, then it might have proved a harder choice.]

Although we were not in church as young children, my mom taught us the Disney form of kindness: “If you can’t say something nice, don’t say nothing at all.” – from the film Bambi.

When we, later in my childhood, became involved in a church community, I discovered the great teachings of God about kindness, which further stoked my resolve. Whenever possible, acting in kindness was the right choice…in personal relationships and in the workplace.

These days, in tight-knit tribal leadership and competitive companies, kindness is too often sacrificed for the bottom-line. You can imagine how refreshing it is for me to see that business thinkers and strategists are taking note of the profitability of kindness as a process – both internally (organizational human relations) and externally (marketing). A work culture of strategic, intentional kindness – just think of that!

If you go to Harvard Business Review’s website and search the word kindness, all sorts of articles pop up. I was most intrigued by Bill Taylor’s pieces on “kindness over cleverness”. He is the founder of Fast Company magazine and author of Practically Radical. He tells stories of companies who have been successful in practicing kindness strategically. He is inspired by Jeff Bezos’ experience growing up with a wise grandfather who taught him to choose kindness over cleverness. That story is told by Bezos himself in the TED Talk (linked below).Photo Credit: National Education Policy Center

Ted Talk Video – Jeff Bezos, Founder of Amazon – Princeton Commencement Address on What Matters More Than Talents – Gifts vs. Choices

If we wanted to take individual (and corporate) kindness up several notches in our workplace and workforce, what would those processes be? What would we have to give up in order to raise employee satisfaction to such a level that it extends to product excellence and customer service? For leadership, it might be giving up some control and extending a kinder and wiser empowerment, For employees, it might be giving up a timid fatalism and risking a kinder boldness (less of “the great Oz” scenario). I would love to hear what business processes you have in place that celebrate kindness over cleverness. What kind of work culture does your leadership model and cultivate? What can you do yourself, whatever your leadership culture is? See Matt Monge’s article on leading without a title. [Please share in Comments section below.]

We have a choice, after all.

I hope to write more about this because it is intriguing to me how our own delight in our work and product can pour over into our profitability and success.

For today, I close with some of my favorite quotes from these Harvard Business Review articles:Photo Credit: Larry Ferlazzo

“Kindness has a strategic role to play, especially when it comes to winning over customers in an intensely competitive and slowly recovering economy.” – Jeffrey F. Rayport

“Success today is about so much more than just price, quality, reliability – pure economic value. It is about passion, emotion, identity – sharing your values.” – Bill Taylor

Success is not just about marketing differently from other companies…It is also, and perhaps more important, about caring more than other companies — about customers, about colleagues, about how the organization conducts itself in a world with endless opportunities to cut corners and compromise on values…You can’t be special, distinctive, and compelling in the marketplace unless you create something special, distinctive, and compelling in the workplace. How does your brand shape your culture? How does your culture bring your brand to life? – Bill Taylor

“What is it about business that makes it so hard to be kind?” I asked at the time. And what kind of businesspeople have we become when small acts of kindness feel so rare? …By all means, encourage your people to embrace technology, get great at business analytics, and otherwise ramp up the efficiency of everything they do. But just make sure all their efficiency doesn’t come at the expense of their humanity. Small gestures can send big signals about who we are, what we care about, and why people should want to affiliate with us. It’s harder (and more important) to be kind than clever.” – Bill Taylor

“Compassion is a great equalizer. When you approach others with genuine concern for their well-being, your standing in the organizational hierarchy is less of a barrier to a productive conversation…Kindness, in other words, is rarely inappropriate.“ – Allison Rimm

Is Kindness a Strategy? – Jeffrey F. Rayport

Brand Is Culture, Culture is Brand – William C. Taylor

It’s More Important to Be Kind Than Clever – William C. Taylor

Why Is It So Hard to Be Kind? – William C. Taylor

10 Ways You Can Show Leadership Without a Title – Matt Monge – The Mojo Company

To Guide Difficult Conversations, Try Using Compassion – Allison Rimm

Photo Credit: Larry Ferlazzo

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5 Friday Faves – On Studying Your Spouse, Aging, Taking Criticism, Daily Routines, & Black History Month

February 5, 2016 admindeb 2 Comments

Hello, Friday. I don’t know about you but this has been a week of highs and lows in this world of mine. Hard news in some situations washed over by exquisite answers to prayer in other situations. As happens often with God, in the quiet of this morning, a favorite, heart-lifting passage in the Bible came up in my reading.

“You will keep him in perfect peace whose mind is stayed on You, because he trusts in You. Trust in the Lord forever, for the Lord God is an everlasting rock.” – Isaiah 26:3-4

Even the Bible verses atop my facing journal pages this morning were like an anthem from God that all will be well. “Peace I leave with you; My peace I give you.” – John 14:27 and “My times are in Your hands, Lord.” – Psalm 31:15

With that intro to welcoming Friday this week, here are five of my favorite finds – all from the internet this week, although I did have a lot of sweetness in the real, as well.

1) Studying Your Spouse – Michael Hyatt welcomed Jackie Bledsoe as guest blogger on his website this week. Bledsoe writes very winsomely about how he learned to study his wife. He talks about how we, too often, think we know enough (relating to any field of study and work, ministry, marriage and family). Regarding his marriage, he observed: “We were both growing, just not together. My interests were changing and my wife, Stephana, didn’t always notice. Stephana’s needs were changing, but I was oblivious to them. Finally, we reached a point where we felt we didn’t really know each other. That was a scary discovery, one that you may be able to relate to. You may know the ins and outs of your business or ministry like nobody else. But maybe you don’t know the ins and outs of your spouse like nobody else. It may be time for you to enroll in the continuing education about your spouse.” Bledsoe lists 3 ways to get an advanced degree in your spouse: 1) Do new things together; 2) Take notes: and 3) Use your calendar. Read more here.Photo Credit: Daddy’s Hangout

2) Aging – a Video – I came across a video this week that really got me thinking about how I view aging. It is entitled The Wall. It is the work of Aroha Philanthropies, an organization “devoted to the transformative power of the arts and creativity, inspiring vitality in those over 55, joy in children and youth, and humanity in adults with mental illness”. Photo Credit: IoAging.org

The video begins with two elderly persons looking at the imposing face of a wall filled with the words that terrify most of us about getting older. Then as the video progresses, the images change to more engaging and lovely words that depict what can be part of our experience moving from youth to mid-life to older life. Through creativity and the arts from childhood throughout our years, we might see a very different future, with growing older being our “encore years”. Something to think about for all of us…and especially for our young creatives – to see these “old ones” as valuable peers…just a bit farther down the same road.

3) Taking Criticism – Dan Cumberland, writer and photographer in Seattle, Washington, writes about responding to a scathing comment he received once on one of his blogs. Complete with foul offensive language. In his article This Guy Really Hates Me (How to Take Criticism). In his post, he lists 5 guidelines of how to handle criticism:

1) Is there truth in it?; 2) Is it affirmed by others?; 3) Is the source credible?; 4) What are the source’s motives?; and 5) What can I learn here? Then Dan talked about how he dealt with his critic.

We all receive criticism and also, if we’re honest, dole it out ourselves. Hear Dan’s counsel: “When you receive criticism and negative feedback there’s a needed balance. Don’t write it off, but also be careful not to let it bring you down too much. Work to find the truth. When you don’t understand, ask for clarification.”

When we are offered criticism, take it – as a gift. Do with it what is helpful. Don’t fall into the trap of returning harm for what you perceived as harmful. You want to be better than that.Photo Credit: Quotesgram

4) Daily Routines Maria Popova, of Brain Pickings, wrote a fascinating post on Mozart’s Daily Routine – How a day is composed in the hours between sleep o’clock and symphony o’clock. Routines are a great help for me to organize life and truly accomplish what I hope to accomplish. I’ve written on routines, habit change, and productivity previously. Popova’s article (and others she linked in her post) offers a glimpse into the daily life of greatness. It was inspiring and refreshing. Early in Mozart’s life, he went without employment but maintained deep discipline in his composing of music. Later, as his popularity rose, he compromised his sleep in order to continue writing. Mozart’s life was legend for unhealthy choices, and he struggled at times with deep depression. The lesson for us is in a daily routine that helped him, whether poor or privileged, to produce magnificent music that continues timeless in its beauty.

Photo Credit: Tito Goldstein

5) Black History Month – Phillip Holmes wrote a great piece, on Black History Month, for Desiring God. It is entitled More Tough Skin and Tender Hearts – How to Prepare for Conversations on Ethnic Harmony. He talks in a frank and loving manner about evangelicalism and ethnic harmony. Holmes urges us to have real conversations across races and ideologies, rather than white-with-white (or black-with-black) discussion with those already in agreement with us. If we wrestle with the struggle, across racial, religious, and political lines, we might actually come to a place of true reconciliation.

I want to have the kinds of conversations he encourages: “As we engage in complicated conversations about racism, be sober-minded rather than drunk with hatred, frustration, and annoyance. Embrace humility and love those you disagree with. But continue to pursue truth and justice as these two are defined in the Holy Scriptures. The Bible must remain the basis for why we believe what we believe and a careful study of it reveals that it has much to say about ethnicity and injustice…These conversations are complex but necessary and we need men and women who can sit down and have hard conversations considering the other more significant.”

Read his full post. I do want to quote one more vital point Holmes covered beautifully: “As a church, whether we as individuals are white, black, brown, red, or yellow, Christians have to constantly remind ourselves of our primary allegiance. If you are a child of the king, adopted into the household of faith, you are Christian first. I am one million times more Christian than I am black. My brown skin may be what you first notice about me, but by God’s grace, my Christian faith is what you will remember… I count it a privilege to be physically dressed by my creator in such a beautiful skin tone…but I will forever check others and myself when I notice our ethnicity is taking precedent over our heavenly citizenship.”

Also read Kimberly Davis’ Black History Month and the Common Language of Christ.

Photo Credit: Teach Hub

What were some of your finds or favorite things of this week? I would love to hear about them. Have a safe and joyful weekend!

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5 Friday Faves – a Podcast, Communication Helps, a Business Startup, a Song, and a Poem

January 29, 2016 admindeb 2 Comments

Friday! Winter storm Jonas is behind us here in Richmond, Virginia. It leaves in its wake a heightened gratefulness for heat and electricity, and for those who serve their neighbors by clearing streets and sidewalks. Kids finally went back to school, and work returned to normal. I’m looking forward to getting out tonight to the movies with Dave and our youngest. Finally I will see Star Wars – the Force Awakens which inspired our guitarist middle to do an arrangement of Rey’s Theme. Before proceeding to devour an obscene amount of movie popcorn, here are my 5 faves for this week.

1) Podcast – My favorite podcast this week was Srini Rao‘s interview with Chris Bailey. Rao is the host and founder of Unmistakable Creative where you can hear lots fascinating stories from people who are unmistakably creative (good stuff). Chris Bailey is the author of The Productivity Experiment: Accomplishing More By Managing Your Time, Attention, and Energy. I loved both Chris Bailey podcasts – Earlier, Living an Insanely Productive Life with Chris Bailey and this week’s Bridging the Gaps in Our Productivity with Chris Bailey. Bailey makes a critical distinction between just getting a lot of stuff done and real accomplishments. I appreciate that. Check out Chris Bailey’s blog A Life of Productivity where he lists 100 time, energy, and attention hacks (shortcuts) to help us reach higher productivity. Out of this 100, three of my favorites are: Every day, journal one great experience you had. At the start of every day, define three outcomes you want to accomplish (not to-dos; actual outcomes). When you meet with someone in person, shut off your phone completely.Photo Credit: Unmistakable Creative

2) Communication – Brad Hambrick is my go-to counselor guy when I need wisdom or direction in a difficult or complicated relationship. Truth is, I’ve never met him. He is the pastor of counseling at Summit Church, in Raleigh-Durham, North Carolina. What makes his counsel so easily accessible is that he posts videos online on a wide variety of subjects. His notes for deeper study are also available free of charge via an email to his office. His website bills him as a Counselor for the Church (Summit Church and anyone else who could use his help). Today, I want to point you to Brad’s favorite posts on communication. So helpful. Photo Credit: Summit RDU

3) Business Startup – I love wood – the smell of it, the look of it. All of it. Wood is timeless. A recent and happy discovery is Wellborn + Wright (a local company founded by Sam Sikes which sells reclaimed wood). Read how they describe themselves (from their website: “Wellborn + Wright is committed to providing timeless high-quality finished products. Our wood is reclaimed from all over the east coast from turn-of-the-century barns in western Pennsylvania all the way to textile mills in Boston. This salvaged wood is saved from landfills and given new life by our skilled team of craftsmen. We utilize sustainable and detail-oriented processing techniques, ensuring that all of our products maintain their character. We work directly with architects, interior designers, and builders. This unique ability allows us to deliver your vision of a consistent aesthetic in both the design and in the integrity of the architectural elements in your project.” Visit their website and you will find a visual feast of old wood brought back to life. My plan is to write more about this young company after a visit there soon. Wonder what I can have made by these craftsmen…makes me smile to think about it.Photo Credit: Richmondbizsense.com

4) A Song – Kenny G’s Over the Rainbow from the album – Classics in the Key of G – Once upon a time, many years ago, before moving our family to Cairo, Egypt, my husband decided he needed to scale back on his passion for music. We were downsizing in preparation for that move overseas. Dave had a huge music collection and decided that he would leave behind most of his music to focus on being with people more, instead of having his head in his music. Fast forward a few years, living now in Cairo, Egypt. On a shopping trip (for my birthday), he discovered this Kenny G CD at a local market. He bought this one and another by The Temptations. The song “Over the Rainbow” re-kindled his love for music and his music collection would grow again. It turned out to be a very good thing because of what a joy and stress-reliever music is for him. I had forgotten that story until the song came up on a playlist a few days ago, and he reminded me, “That song got me listening to music again.” It is beautiful.

5) A Poem – I am a slave to bits of paper. It’s hard for me to get rid of things, especially treasures with words – like essays my kids wrote, or sweet notes from friends, or poems my mom saved over the years. This one I discovered from a friend on Facebook, and its lesson is timely for anyone who still has their mom or dad. My mom died over 13 years ago, and I still wish we had had more time. Dad has Alzheimer’s and we spend time together…but the days of receiving advice from him are done. Part of saving those bits is like having the people attached near again. Sweet…like this poem.

Photo Credit: Facebook

Do you have any favorite finds from this week that you’re willing to share? Use the comments section.

The weekend beckons.

Attending or Focus, Conversations, Emotions, Grief and Loss, Jon Acuff, Leadership, Lessons Learned, Monday Morning, Monday Morning Moment, new beginning, Transitions, work, Workplace or Marketplace

Monday Morning Moment – Change at Work – Moving Forward and Letting Go of the Past

January 25, 2016 admindeb 7 Comments

For two years, I had the extraordinary experience of writing for a work team put together by the president of a company to develop something really new. It was a phenomenal and humbling experience for me to observe a small and capable team taking a vision and fleshing it out for the broadest application possible.

The conference room had whiteboard walls where big ideas and wild possibilities were sketched out. Then the conversations expanded, adaptations were made, others (both inside the company and out) added ideas, and a process was born that could have tremendous impact on the company’s overall mission.

However…things can change. The budget tightens; the team breaks up; the company gets sold. Or maybe it just wasn’t the right time. Sometimes, a work has to be put on hold or transferred to the hands of another team or… fill in the blank.

One by one, the members of the team take other jobs, retire, or move into other assignments within the company. It happens.

The white boards go white again. The cubicles are cleaned out. The name cards are removed. The phones ring elsewhere. The mail is diverted to other places.

Is it as if this great creative thing never happened? Absolutely not!

One day, it will be the next right time, with the next adequate resources, and with the next trusted team. Never having to start at ground zero again…because of this team…and this time…and the work brilliantly accomplished together.

Somebody will always be the last person out, but each takes their memories with them…their experience…the wisdom gained…the relationships. Those are not left behind or placed in boxes. Those intangibles are the most real gains of our work lives.

In the long-running TV comedy series, The Office, Dwight Schrute watered the plant. No one noticed until he left the job, and the plant began to die. In the finale of the show’s last season, his office mates replanted it outside. What a great metaphor in thinking about the varying gifts each of us brings to our jobs. At times, in our workday world, we don’t realize all that our colleagues bring to the team or company…until they are gone (re-assigned or in a job/situation elsewhere). It’s a good thing to remember and celebrate…and then…there comes a time when moving forward is the order of the day.

[Sidebar: To that precious one who did keep the plants alive for this team, all the others are still living and relatively healthy. Sorry about this one. Thanks for all the beauty you brought to this office.]

While going through this process of chronic transition, a friend has recommended a great book by William Bridges: Transitions: Making Sense of Life’s Changes. Bridges talks the reader through the three different phases of transition and gives practical strategies for dealing with these sometimes confusing and painful times.

“We resist transition not because we can’t accept the change, but because we can’t accept letting go of that piece of ourselves that we have to give up when and because the situation has changed.” – William Bridges

I have a little desk toy that when you press it, a nasal electronic voice sounds “Moving Forward!” It is exactly what we needed to do, and we’re doing it.

You can only look back for so long. At some point you have to move forward. Moving forward is a good thing… Besides getting on with our life and work, it gives impetus to let go of whatever would hold us back whether good or bad. We learn from both and take both with us moving forward…hopefully in such a way that we celebrate what was good and we take heart in and wisdom from whatever the hard experience we leave behind. We move on.

In this last day of packing up and moving out, two little team-building signs from a by-gone era surfaced in the bottom of a drawer. The irony wasn’t lost. For you who were on this team and any who find themselves in a similar situation, I’m cheering for you. You, indeed, are great! Of course, no team today can ever really claim to be creators of a ground zero innovation or body of work. For sure, we all stand on the shoulders of giants.

I wrote a series of articles on Jon Acuff’s book Do Over – Rescue Monday, reinvent Your Work, and Never Get Stuck. [Two pieces are referenced below.] Acuff gives great counsel to anyone struggling in the process of moving forward. I’d like to close with a couple of his quotes on moving forward.

“Master the invisible skills – Go to work; add value; own your attitude.“ – Jon Acuff

“Is living with the chaos of a decision easy? Not really… I try to create [chaos] sometimes as a way to hide from something else I’m afraid of. When real chaos comes…don’t fight it. If anything, lean into it. ‘Easy’ and ‘adventure’ very rarely travel together.” – Jon Acuff

What has helped/is helping you to deal with a current (or past) disappointing work situation? Please share your story in comments below.

Jon Acuff on Character at Work – 9 Quotes & a Challenge – Part 4 of the Do Over Series

Jon Acuff on the Role of Hustle in Taking Hold of Career Opportunities – Notes & Quotes – Part 5 of Do Over Series

Do Over – Rescue Monday, Reinvent Your Work, and Never Get Stuck by Jon Acuff

Transition: Making Sense of Life’s Changes by William Bridges

The Challenge of the Prolonged Neutral Zone Era – (Insight from William Bridges, Managing Transitions) – Really good synopsis on this troublesome prolonged transition

Cancer, Community, Courage, Faithfulness, God, Grace, Grief and Loss, Jesus, Lessons Learned, Redeeming & Restoring, Spiritual Warfare, steadfast love, Thanksgiving or Gratefulness, Transitions, Walk with God, Wednesday Worship, Workplace or Marketplace, Worship

Through It All – It is Well With My Soul – with Kristene DiMarco & Bethel Music

January 14, 2016 admindeb 8 Comments

[From the Archives – for some friends going through a hard place, with courage and faith – because they know they are not alone.]

On that day, when evening came, He *said to them, “Let us go over to the other side.” Leaving the crowd, they took Him along with them in the boat, just as He was; and other boats were with Him. And there arose a fierce gale of wind, and the waves were breaking over the boat so much that the boat was already filling up. Jesus Himself was in the stern, asleep on the cushion; and they woke Him and said to Him, “Teacher, do You not care that we are perishing?” And He got up and rebuked the wind and said to the sea, “Hush, be still.” And the wind died down and it became perfectly calm. And He said to them, “Why are you afraid? Do you still have no faith?” They became very much afraid and said to one another, “Who then is this, that even the wind and the sea obey Him?” – Mark 4:35-41

What in your life right now has made you doubt a good outcome or happy ending? Is it a tough marriage, a job that no longer satisfies, wayward children, a scary health situation? We are all faced with storms in life that can knock us off our feet and even shake our foundation of faith.

My husband reminds me from time to time that our faith is only as good as the object of our faith. If we put our trust in our jobs, our health, our family or friend connections, we will be disappointed, just as we disappoint sometimes. If, however, we keep our eyes on God, He will see us through any and every storm that breaks over our lives.

The Apostle Peter gave us a keen example of keeping our eyes on God when he, by faith, stepped out of his boat, into a miracle. Seeing Jesus walking through an impossible situation (atop the sea), he joined Him…such a great lesson for us:

Peter said to Him, “Lord, if it is You, command me to come to You on the water.” And He said, “Come!” And Peter got out of the boat, and walked on the water and came toward Jesus. But seeing the wind, he became frightened, and beginning to sink, he cried out, “Lord, save me!” Immediately Jesus stretched out His hand and took hold of him, and said to him, “You of little faith, why did you doubt?” When they got into the boat, the wind stopped. And those who were in the boat worshiped Him, saying, “You are certainly God’s Son!” – Matthew 14:28-33

Peter doubted, but he was not punished for that. He was rescued out of his doubt…as he clung to the One who took hold of him.

“My prayer for this song and what I’ve seen it do already is just to comfort people in really, really deep and hard times – the disappointments and the disillusionments, you know and just get to shake off self-pity for the rest of our lives. He really encountered me when I needed it the most. I needed rescue, salvation and I needed faithfulness and He came through for me, so now my faith is faith and it’s not just hope. We can hope that God is real all our lives, but why not know that He’s real?” – Kristene DiMarco

Lean hard on God and on those who love Him and love you.

Photo Credit: JenniferRothschild.com

Worship with me:

Grander earth has quaked before
Moved by the sound of His voice
Seas that are shaken and stirred
Can be calmed and broken for my regard

Through it all, through it all
My eyes are on You
Through it all, through it all
It is well

Through it all, through it all
My eyes are on You
It is well with me

Far be it from me to not believe
Even when my eyes can’t see

And this mountain that’s in front of me
Will be thrown into the midst of the sea

Through it all, through it all
My eyes are on You
Through it all, through it all
It is well

So let go my soul and trust in Him
The waves and wind still know His name [repeat last line during 3rd run]
[x3]

It is well with my soul
It is well with my soul
It is well with my soul
It is well with my soul
[repeat 3x]

It is well it is well with my soul [x3]
ahhhhhhh (softly)

Through it all, through it all
My eyes are on You Lord
Through it all, through it all
It is well with me.
[x2] *

*Lyrics to It Is Well by Bethel

YouTube Video – It Is Well – Bethel – Lyric Video

Lyrics and Chords to It Is Well by Bethel

Story Behind the Song It Is Well by Bethel

YouTube Video – It is Well by Kristene Dimarco & Bethel Music – You Make Me Brave

Jennifer Rothschild

*Original Lyrics for It is Well with My Soul by Horatio Spafford, 1873

YouTube Video – It is Well with My Soul – Chris Rice

YouTube Video – It is Well with My Soul – Jeremy Riddle

Photo Credits – Christ on the Storm On the Sea of Galilee by
Rembrandt van Rijn, 1632; Moroccan Sunset by Ingrid Pullar

Attending or Focus, Books, Character, Conversations, Critical Thinking, Emotions, Inspired, Leadership, Lessons Learned, Monday Morning, Monday Morning Moment, Transformational, work, Workplace or Marketplace

Monday Morning Moment – Are You Engaged at Work? It Matters that YOU Show Up

January 11, 2016 admindeb 4 Comments

Photo Credit: IDoneThis.com

In the pre-dawn light of this Monday morning, my husband and I sat briefly together. Over our first cup of coffee, we were talking about employee engagement, of all things. I had just read the most excellent blog (by Corinne Rogero) on being engaged, and it inspired a rare early morning conversation. Be encouraged.

This beautiful young woman, Corinne, tantalizes the reader with a blog seemingly about engagement to be married:

“I want to be engaged, but it’s probably not what you think. I’m as single as a slice of American cheese right now, which is perfect for me and I prefer it that way. But when I say I want to be engaged, I don’t mean I’m looking for a fiancé. I mean I want to be engaged in the sense that I’m mindful of the people and surroundings and culture and the spiritual warfare around me. I want to establish meaningful connections with the person on the other side of my coffee mug or in the booth across from me at dinner or in the passenger seat of my car. I want to lean in and connect with the stories being told. I want to actively console the sorrows being shared. I don’t want to go through conversations absentmindedly anymore.” – Corinne Rogero, I Should Be Engaged

This state of mindfulness and staying in the present are crucial to being engaged…no matter the environment or work circumstance.

Employee engagement is a property of the relationship between an organization and its employees. An “engaged employee” is one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization’s reputation and interests.

When we become discouraged or demoralized with work, our tendency is to lose our bearings, almost become disoriented. We move to being defensive (reactionary), rather than offensive (proactive or forward-thinking). We lose focus and the best problem-solvers, highest producers among us can seem to lose their way…shifting focus to lesser goals and more easily achievable ends.

What I loved most about Rogero’s blog on being engaged was the personal intentionality of it. Her chief desires were clear and she was resolved to clear the way for them…in her day-to-day present.

I loved that and am inspired, empowered, and energized by that. I want to communicate and model that in my own workspace.

Tom Muha wrote a great piece entitled Achieving Happiness: Leadership Styles: Multipliers vs. Diminishers. I didn’t see how it related to achieving happiness but it did give an excellent summation of Liz Wiseman’s book Multipliers: How the Best leaders Make Everybody Smarter. Read her book for sure; Muha’s article will whet your appetite to read it.

I refer you to the concept of “multipliers vs. diminishers” because employee engagement is incredibly impacted by what kind of supervisor we have. Some supervisors maximize their team’s work experience (multipliers) while others maximize their own perceived importance to the organization rather than empowering their employees (diminishers).

We may not easily see how we can alter our situation with our boss (other than losing ourselves trying to please him/her, disengaging, or quitting altogether), but I see possibilities. It is possible, we can make a difference with our boss…if we don’t give up. It is also possible to make a difference for peers to help each other stay engaged or to re-engage. I loved Corinne Rogero’s quote below:

You will not find the warrior, the poet, the philosopher or the Christian by staring into his eyes as if he were your mistress: better to fight beside him, read with him, argue with him, pray with him. – C. S. Lewis

It is hard sometimes…harder than we could imagine it would be sometimes…but whatever it takes to stay in the battle is better than disengaging ourselves from it.

Disengagement is very isolating. The disengaged just get quieter and focused elsewhere. Or, at its worst, disengagement gathers together a company of the miserable. No judging here…I just grieve the loss of what can be – not just product or service, but the continuing growth, joy, satisfaction of real, valued people at work.

Whatever our work situation or challenge, staying engaged is worth every effort, moment by moment. Hopefully your organization understands and is building in processes for ongoing employee engagement. Speak into that, if given opportunity. Speak into it anyway.

Photo Credit: ManagementStudyGuide.com

Hear one last word from Corinne Rogero on being engaged in life in the present:

“I want to be locked and loaded with an arsenal of grace and truth and boldness to bring the good news of hope into the lives that intersect mine. I want to be fully aware of God’s presence in every moment and not as much like Jacob who woke from his sleep and said, “Surely the Lord is in this place and I didn’t know it!” – Corinne Rogero

No matter our situation at work – a team at odds with itself, a difficult culture, a boss who I don’t understand – no matter our situation, we can determine to be engaged. There is an undeniable emotional component to engagement, but it is larger than emotion. We can do the personal work of being “locked and loaded” – alone or with a few others who share our same vision and stewardship (belief/ethics). Our work lives are too precious to waste in disengagement… It may take some time for our circumstances to change, but our hearts, resolve, and focus can be sharpened in the fire of whatever difficulty faces us at work…if we don’t give up*.

What challenge are you facing at work that steals away your joy, drive, or confidence? What has helped you stay engaged? What are you doing to turn perceived walls, barriers or bottlenecks into doorways? Let us learn from you in comments below, please.

I Should Be Engaged – Corinne Rogero

Multipliers: How the Best Leaders Make Everybody Smarter by Liz Wiseman and Greg Mckeown

Gallup – Five Ways to Improve Employee Engagement

Best Practice Advice on Employee Engagement and Organization Development

*Galatians 6:9