Category Archives: Communication

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Monday Morning Moment – Uncommon Courtesy in the Workplace

October 17, 2016 admindeb 6 Comments

Photo Credit: iluvquotes

My mom raised me to be courteous…thoughtful towards all…civil in every circumstance…extending grace. Recently, I have become aware that my behavior in the company of others has become less courteous overall. Not in an intentional way, hopefully, but in a careless neglectful way. This is disconcerting because it makes me wonder how long has this been a part of my demeanor and deportment. Not necessarily with those closest to me…but with “the others” in life – the stranger, the coworker, the customer.

Photo Credit: Quote Addicts

Yesterday, not at work, I interrupted the conversation of three people. Not overtly, maybe, but it was a quiet drawing away the attention of one of them. Without even thinking, I was rude.

We don’t really mean to be rude or discourteous probably…but in the neglect of practicing courtesy…we can become “those people”…rude, disingenuous, self-serving people.

What does that look like in the workplace?

John Kyle describes rudeness at work:

“It can range from subtle things like eye-rolling to outrageous things like berating a colleague in a meeting.

Here are some common examples:

Gossiping and talking behind someone’s back.

Giving colleagues the silent treatment.

Interrupting someone when they are speaking.

Leaving trash and food containers in public areas like the office kitchen.

The work around – excluding colleagues from projects or meetings even though they should, by role and responsibilities, be included.

Being late for meetings or in other ways not respecting someone else’s time.

Speaking to people in a condescending way.

All of these examples of rudeness are forms of disrespect. A pastor-friend of mine once said that giving someone the silent treatment is the relational equivalent of saying, ‘I don’t respect and care enough about you to talk to you.'”

John Kyle, Chief Operating Officer for The Institute of Faith, Work, and Economics, also delivers some simple advice on how we might overcome rudeness at work. One of his tips is to make a practice of greeting people…just saying hello (using their name if you know it). How simple is that?! Yet, too often, we walk quickly by, head down, lost in our brilliant and important thoughts, or hanging on every word of that one we’re accompanying. Is it so hard to smile and nod our head at those we are passing by? Those who work with us, have the same vision, hope for the same outcomes, wrestling with the same struggles at work or home.

What Kyle reveals in his article on being courteous at work is that we expose our lack of regard for those around us by not taking the time for them…to say or do the small graces for each other that communicates that “there are no ordinary people”.

Photo Credit: Pinterest – WitandWisdomofCSLewis

His counsel echoes a book I recently read by John Maxwell – Intentional Living – Choosing a Life That Matters. Maxwell, like Kyle, talks about adding value to people…communicating that if we are not intentionally adding value to people then we show that we devalue them.

What do you think? It would be such a gift to have your comments on stories where you were treated with uncommon courtesy at work. Do you have examples of how such actions and attitudes are rewarded in your workplace? Do your bosses display this sort of worldview? Please share your stories…even the negative ones that might have given you pause about your own altered attitudes over the years.

As I described in the story earlier, this has certainly given me pause. I want to be a load-lifter at work. An encourager. A respecter of all persons…not just the ones who can help me get ahead with my career. It’s possible that I might have become a bit more curmudgeonly over time…and that’s not really the kind of coworker I want to be. My mom would be glad to see that I’m climbing out of this insufferable ditch – resolved anew to make a habit of uncommon courtesy.

Bringing Courtesy Back to the Workplace – Harvard Business Review – Ron Ashkenas

Why Is Common Courtesy Increasingly Uncommon at Work? Rudeness on the Rise – John Kyle

How do You Practice Common Courtesy at Work?

Workplace Etiquette – 4 Ways to Show Courtesy to Coworkers – Rachel Wagner

Uncommon Courtesy – Blog

Slideshare – Courtesy

How To Become a Curmudgeon – WikiHow – just for a chuckle!

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Monday Morning Moment – What You Think of Others Matters – Workplace Wisdom

October 10, 2016 admindeb 5 Comments

[From the Archives]

At first, you really liked working with this person. Then, bit by bit, he/she began wearing on you. He is always playing with his phone. Her solution to today’s problem is too labor-intensive. His email responses have become terse. She is late for your meeting. You think, maybe I was wrong about him. He is not the person I thought he was. Maybe, she’s the wrong person on the bus.

When a relationship begins to deteriorate at work (or home), you are wise to take steps to turn this around as quickly as possible. You could be in a work situation that has been difficult from the outset. It is still possible for you to make inroads in turning that relationship toward a more healthy or positive one. If not altogether, at least from your side. Consider an adage that has had a long and useful run in our family and work.

Your opinion of someone approximates their opinion of you. – Dave Mills

There are exceptions, but I have found this to be wise counsel (from my husband, no less) in both personal and professional relationships. When what was a warm, congenial relationship takes a turn toward the negative, you can actually work, from your side, to restore the relationship. Even to take it to a deeper level. It can get more uncomfortable at first, because you have to start with your own thoughts toward that person. How have they changed?

We send signals to each other – whether we speak or not.

My Mom raised us out of the era of Walt Disney’s Bambi:

“If you can’t say something nice, don’t say nothing at all.”

Good counsel except for the conversations that still go on in our heads and color our attitudes, our tone of voice, our preferences, and our decisions.

Let’s say I have an amicable relationship with a colleague, and then something happens. I may not even be aware of it – a misunderstanding, a misconstrued action, an insensitivity unaware. Then a chill develops, or a clear outright dislike. I have a window of opportunity to clear that up. Otherwise, if I don’t act, then a process can begin where I decide that person is a jerk and has woefully misjudged me…and off we go.

Remember: This can go both ways. You may have had a few off days with a colleague, and find yourself just not thinking so well of him, then stop it! It’s possible you can keep them from picking up that signal and prevent the relationship from getting more toxic as they decide you’re not so great either.

If I refuse to think ill of another person and discipline myself to be respectful, deferrent in my demeanor, and tireless in pursuing understanding, I could restore that relationship. If it doesn’t improve right away, my attitude and actions work for my own benefit and can definitely help build trust with my team members. One day…that relationship may also turn. It’s worth the effort.

Jon Acuff talks about the four ways we invest in our careers – through skills, character, hustle, and relationships. In an interview with LifeReimagined.com, he had this to say about difficult, or neglected, work relationships:

“Even if you have skills, character and hustle, without relationships, it’s the career version of the Emperor’s New Clothes. Why?”

“If you don’t have relationships, you eventually don’t have people in your life who can tell you the truth about the decisions you’re making. You don’t have people who can tell you no or question you honestly. What I’ve learned is that leaders who can’t be questioned end up doing questionable things.” – LifeReimagined.com interview with Jon Acuff

He identifies three types of people in our lives (work or otherwise, really): friends, foes, and advocates. Jon writes in Do Over:

“The best thing to give a foe is distance. We should ignore most foes. The problem of course is that we won’t. If your definition of foe is too loose and is essentially “anyone who kind of bothers me ever,” your job is going to be miserable. If you see people as your adversaries, it’s almost impossible to have a good working relationship with them. The first thing is to understand whether these foes are clueless or calculated. A clueless foe is that person whose behavior encourages you to fail. They are not malicious. They are not trying to make you lose, but with the power of their influence you are. “Bad habits are almost always a social disease – if those around us model and encourage them, we’ll almost always fall prey. Turn ‘accomplices’ into ‘friends’ and you can be two-thirds more likely to succeed.” – Jon Acuff, Do Over

I think what Jon says is true. Because of my own worldview and value system (and married to Dave all these years), I don’t think we can just acknowledge there are foes out there and distance yourself from them. Sometimes, that is virtually impossible and still be effective at work. Because what can happen, if we don’t act to keep our own thinking clear, is that we take on some of that “foe-dom” ourselves. Maybe you aren’t going to be bosom buddies with this person, but your own work and other relationships can suffer if you develop bad habits around this person. Better to work on the relationship.

“For no matter what we achieve, if we don’t spend the vast majority of our time with people we love and respect, we cannot possibly have a great life. But if we spend the vast majority of our time with people we love and respect – people we really enjoy being on the bus with and who will never disappoint us – then we will almost certainly have a great life, no matter where the bus goes. The people we interviewed from the good-to-great companies clearly loved what they did, largely because they loved who they did it with.” – Jim Collins, Good to Great

For as he thinks within himself, so he is. – Proverbs 23:7

Finally, brothers, whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is lovely, whatever is commendable, if there is any excellence, if there is anything worthy of praise, think about these things. – Philippians 4:8

Do Over by Jon Acuff

Fourteen Indispensable Leadership Quotes from Jim Collins – Thom Rainer

How to Deal With Difficult Co-workers – Read keeping in mind that some days you might be the one perceived as difficult.

Photos: Just a few of the men in Dave’s life who required no special work on his part to love and respect…and there are many more. Grateful.

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Monday Morning Moment – Men and Their Friends

October 3, 2016 admindeb 4 Comments

Photo Credit: Bass Pro Shops

Recently, my husband has begun dropping the message “I wouldn’t mind having a bass boat” into our conversations. At first, I didn’t take it seriously, but the more he talked about it, the more it became obvious it was something he was somewhat seriously thinking about. In fact, he asked for a hitch for his truck for his most recent birthday. Here’s a man who has a sizable workload, a garden he loves to tend, and a deep commitment to church and community. When is he going to have time to fish?

The more we talked, in tiny but regular snippets, it has become clearer to me what may be happening. He had a bass boat once when we had preschoolers, and he fished the beautiful lake country of East Tennessee. With this buddy and that. Getting out before sunrise on a Saturday morning, spending hours together on the lake, catching or not catching fish. I’m thinking it’s “the buddy” part of fishing that is most appealing…not that he would ever say it.

My husband, like my sons and son-in-law, is an introvert. Friendships with them may not look the same as my friendships with women. Still, they are critical. They may not talk for hours, like us, but they may…un-pressured. In shared experience, that hangout time can mean everything to both physical and emotional health.

In fact, regarding talk, men’s conversation is woven into what they’re doing together – a sport, a project, an affinity moving them to action. The conversation and bond of friendship comes in the doing of things…together.Photo Credit: Twitter (@meninutilikilts) – I love utilikilts – but my husband is not in the picture above, just to be clear.

We women can make great friends for our husbands and brothers and colleagues (occasionally). However, try as we may, we can’t deliver friendships to them through our friends. Believe me, I have tried. It doesn’t work that way, because our women staying power is at a much different energy level than that of our male counterparts. [Of course, this could be very different if the men are extroverts and the women introverts.] I still don’t believe we can make friendships happen for the men in our lives, as much as we ache for them to have those close friends to share successes and shoulder some of the stresses (and vice versa).

Men can go deep with friends who play on the same recreational teams as they do. Or in front of a TV watching or playing a game. Or around a table. Not a lot has to be said…but having a friend who knows you…and knows in a word, spoken or not spoken, where your head is right then…can help you get out of that funk and gain perspective on life. Men don’t seem to need a lot…but they need a regular touch-base with someone they may call a friend. As the women in their lives, we may can help that along…but only ever so subtly…since, we are not like them, I’m learning more as the years go by.Photo Credit: weroom

Because of the nature of my husband’s work, as an example, we have had several moves in our lives. He has actually kept a running account of how many places we’ve lived. That one factor has kept him from having a close friendships over his lifetime. Granted, he (we) still have friends from all those eras, but the opportunity to just “hang together” is rare.

Besides the moves, a team of men of which he was a part in recent years was broken up during a company reorganization, and they all took different jobs, some in other cities. It was devastating in a unique way because not only did they miss working together, but clearly, they would miss the friendships established there, around a shared vision. I share that to emphasize how friendships among men are made in ways we as the women in their lives can’t predict, nor can we reinvent them for our men.

However, I do want to make space for these friendships. These rare, soul-invigorating, stress-squashing minimalist relationships between men. There is a 2015 romantic comedy titled Aloha, that came and went…you probably didn’t see it. The chemistry between the actors (Bradley Cooper, Emma Stone, Rachel McAdams, and John Krasinski) was electric and just plain fun to watch. For the purpose of today’s conversation, I wanted to find a YouTube clip of the conversations between Cooper and Krasinski – they were mostly made up of head nods, knitted eyebrows, broken sentences, and half-hugs. The film actually gave the audience sub-titles for what was going on between these two men on the screen.

Men and their friends… I want to make space for them (even if it means buying a bass boat, or blessing the video-gaming interests of sons, or saying less and praying more for these friendships to happen – up-close and in person). May such friendships among men be life-long (when positive) and as deep as it’s possible for them to go.

Why Do Millions of Men Have No Close Friends? – Phil Barker

A Fine Bromance: the 12 Rules of Male Friendship – Chris Moss

Making Guy Friends as an Adult: Male Friendship 101 – Kyle Ingham

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Friday Faves – Summer Olympics, Global Leadership Summit, Life after Being Locked-In, Walking Her Home, and KevOnStage

August 12, 2016 admindeb Leave a comment

Happy Friday! School is starting around the country, but not here yet. It’s still sunny summer with long days and beach trips and abundant locally grown fruits and vegetables. Tomato sandwiches and juicy perfect peaches. Mmmmm. Below are my five favorite finds of the week.

1) Summer Olympics – Watching the Olympics has been a joyful experience this week. I’m trying to keep up with the Refugee Team, and this BBC article is a helpful update. As for the Gold medals, several are being won, as you already know, to these two favorites of mine – Simone Biles and Michael Phelps. USA! USA! USA!Photo Credit: The Guardian Photo Credit: Live News Chat

2) Global Leadership Summit – This is an incredible leadership conference…the best I’ve ever attended. It’s simulcast from Chicago to sites all over the world. You’ll be hearing much more about the content in the days to come. I’m halfway through it as I post this. Brian Dodd does a live blog on it where you can gather quotes from each speaker, and on Twitter and Facebook, watch for the trending hashtag #gls16. Great content!

Photo Credit: Twitter

3) Life After Being Locked-In – Vegetative states and the locked-in syndrome have always been fascinating to me, as a nurse. An unforgettable moment for me in teaching nursing at Yale University years ago was walking into a patient’s room to meet him. He was in a wheelchair and when I entered he was looking in my direction. I said hello and he just continued to look at me…expression-less. This beautiful young man…seemingly not there at all…in some sort of vegetative state from a brain injury.

When I was a child, I watched a rerun of Alfred Hitchcock Presents episode “Breakdown” from the very first season in 1955. It was a psychological thriller about a man who survived a car accident but was paralyzed, completely unable to move or communicate. It was terrifying.

Martin Pistorius, a South African man living today in the UK, had his own terrifying journey, in real time, through being locked-in. At the age of 12, he developed some sort of illness where he quickly lost his abilities until he went into a full-blown coma. He stayed in this condition until he was 16…when he began waking up. Unfortunately, he looked no different and wasn’t able to communicate.Photo Credit: YouTube

He continued “invisible” for almost another 10 years, until one of his therapists became aware that he was actually responsive. His story is amazing. Once it was discovered that he was actually conscious, he began the incredible journey of treatment and rehabilitation. He went on to learn to communicate with an adaptive device, graduated university, became a web designer, and wrote a book about his experience (Ghost Boy). During his locked-in experience, he found God his only companion and became a follower of Christ. Now, he has also found the love of his life in Joanna whom he married.Photo Credit: NBC News

He communicates his own journey so well in this TEDx talk. The kindness and understanding in his demeanor speak volumes as well. Watch his TEDx talk below or at least read the transcript (in link above). I’m so glad to have discovered this young man and know his story.

He closed his talk with these words:

“We are told that actions speak louder than words. But I wonder, do they? Our words, however we communicate them, are just as powerful. Whether we speak the words with our own voices, type them with our eyes, or communicate them non-verbally to someone who speaks them for us, words are among our most powerful tools. I have come to you through a terrible darkness, pulled from it by caring souls and by language itself. The act of you listening to me today brings me farther into the light. We are shining here together. If there is one most difficult obstacle to my way of communicating, it is that sometimes I want to shout and other times simply to whisper a word of love or gratitude. It all sounds the same. But if you will, please imagine these next two words as warmly as you can: Thank you.“

4) Walking Her Home – Mark Schultz wrote this sweet song Walking Her Home after he was inspired by this older couple in his neighborhood. The husband was so tender with his wife and he told Mark that he’d promised her dad he’d walk her straight home after their first date and never leave her. He was still keeping that promise. We have all been touched by stories of an elderly spouse dying and the other dying shortly after. This CNN news report tells an especially sweet such story…Photo Credit: Bellevision

…and here’s the song (with video from The Notebook, from the novel by Nicholas Sparks).

5) KevOnStage – Kevin Fredericks is a very funny guy. I just discovered his videos this week. Here’s a hilarious sample:

Here’s to a relaxing weekend. Hope you recover some of your sleep missed by late night Olympics watching…if you’re like me. Be safe and savor this life…and the people we have in it. God keep you.

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Monday Morning Moment – Ignoring in the Workplace and the Powerful Practice of Noticing

July 25, 2016 admindeb 3 Comments

Photo Credit: Daily Mail

It just happens over time…the ignoring of people around us. Think about this morning, coming into work. Retrace your steps, and think of the people you passed within speaking range…but you didn’t…speak, that is. In another season of life, I might have slowed down to walk with someone a ways behind me, or even run a bit to catch up with someone ahead. Just to use that time to connect a bit. We race into our work stations, heads down, as if the most common courtesy of greeting and inquiring into another person’s life just take too much time away from the “important”. We sit down in meetings before they start and get lost in our thoughts, or our laptops, or our phones. We just ignore those around us…

Time itself seems to become more important than people. We circle up with our team, or go one-on-one with our boss or a consultant… when including a colleague, intern, or member of another team could have added greater value to that conversation. Are we more in a work culture today of tight circles when larger collaborative ones might prove more profitable? Do we just ignore those working around us who, by our actions, seem of little consequence to our workday? It’s not intentional maybe…but it becomes habit and then part of our character…communicating that people don’t matter.

Photo Credit: Great Place to Work

Throughout my professional life, I have tried to be tuned into those around me, whether they currently are in my work group or not. My nature is to notice and my desire is to acknowledge. In various work situations, it’s been from a place of influence rather than from a position of authority. Any task or responsibility entrusted to me had to be accomplished through winning the confidence and cooperation of those around me. No authority to just delegate or task others with work. , gifted colleagues have always been willing to work on projects with me. People recognize when they are truly valued, and they engage more solidly when they are genuinely respected/regarded. We can build capacity for noticing people.

Ignoring those in our workplace over time has consequences. Just like that adage “Hurt people hurt people”, I think “Ignored people ignore people”. It’s a contagious work culture practice which has been widely researched. Productivity, employee engagement, longevity, and work relationships within teams and across the organization can all be negatively affected by just the casual neglect or lack of regard for colleagues.

Sidebar: As I was reading and thinking about this issue, the chorus of a strange little song kept coming into my head. The Broadway musical, “Chicago“, has a woeful character who laments about his smallness in life, as if people look right through him. The song is “Mr. Cellophane”.

O.K….back to workplace culture. What would happen if we determined to be noticers and acknowledgers at work? This is not a soft practice…it’s brilliant really. Taking little time, we can, each one of us, actually humanize and elevate the workplace experience for everyone we encounter through the course of the day. This is not an exercise of rewarding a job well-done but of noting the person behind the job…as valuable. Period. Full-stop.

Photo Credit: Chip Scholz

I’ve known some great champions in this through my professional life, and I aspire to be like them. Real servant leaders. We may not think of ourselves as leaders, but we can all lead out in serving, noticing, and acknowledging those around us. Skip Prichard writes about servant leadership and lists 9 qualities of these “noticers”.

9 Qualities of the Servant Leader

1: Values diverse opinions

2: Cultivates a culture of trust

3: Develops other leaders

4: Helps people with life issues

5: Encourages

6: Sells instead of tells

7: Thinks you, not me

8: Thinks long-term

9: Acts with humility

Consider this challenge as I make it for myself to genuinely and honestly take note of people, moving through our workday. This is not about being only polite, but being “in the moment” with those around us. It may start with a greeting, and then an inquiry, and before we know it, it’s possible true caring could follow. Translated into workplace language, that is employee engagement where ideas are exchanged toward better solutions for everyone.

I can’t close this topic without a shout-out to any one of you who’s having that experience of being ignored. You know, of course, that it doesn’t change anything of who you are…but it can harden your heart toward colleagues and dull your thinking in your job. I appreciate Jon Acuff’s piece on being ignored, a piece about Heisman Trophy winner and NFL quarterback Marcus Mariota:

“Throw the passes when no one is watching. Write the pages no one sees. Work through the business plans people don’t believe in yet. Hustle long before the spotlight finds you. You don’t need the whole world on your side to create something that changes the world.”

Postscript: I follow Vala Afshar on Twitter. He is the “Chief Digital Evangelist” for Salesforce and author of The Pursuit of Social Business Excellence. He posted the picture below, with the Tweet “This is how people ignored each other before smartphones”.Photo Credit: Twitter

It made me chuckle because we blame technology for so many of our relational woes when focus and attending to each other is an age-old issue. People matter. Our colleagues matter. Take notice.

The Noticer – Sometimes All A Person Needs Is A Little Perspective – Andy Andrews

Power, Authority, and Influence – Samer Ayyash – Slideshare

How to Practice the Art of Acknowledgement – Darcy Eikenberg

1 Surprising Lesson About Dream Chasing from a Heisman Trophy Winner – Jon Acuff

The Powerful Impact of Acknowledging Good Work – Laura Garnett

Being Ignored Is Worse Than being Bullied – Victoria Woollaston

Business Decision-making The Rule of WYSINATI – What You See Is Not All There Is – Chip Scholz

9 Qualities of the Servant Leader – Skip Prichard

The Power of Noticing: What the Best Leaders See – Max Bazerman – Bazerman focuses on taking in information in order to make better decisions rather than the simple act of noticing people (which can also empower decision-making and business process, communicating that people matter).

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Monday Morning Moment – Relational Wisdom at Work and at Home

July 18, 2016 admindeb Leave a comment

[Adapted from the Archives]

Monday morning emails can be treacherous… This morning when I woke, my husband told me he’d just heard from a valued colleague that he had secured another job. Dave was expecting this because of previous communications they’ve had with each other. Through an organizational re-structuring, there are many whose jobs are changing. This email was good news because this person will be a tremendous addition to any team – good news and sad news. We will miss this man on our team but we celebrate a great job match.

Then another email came in. It was from the person who will be his new supervisor. It was full of respect and regard – a courtesy email that is not necessarily company culture these days but an email that shows understanding and empathy. When change comes, even good change, there is still that adjustment, that grieving of the good that was. Those two emails speak volume about emotional intelligence or relational wisdom…and that’s something we always need in the workplace…and at home.

The holidays and summer vacations have a particular call for wisdom to soften difficult expectations, disarm family conflicts, and personalize interactions to fit the needs of those nearest to us.

Photo Credit: rw360.org

One very simple way we can tune into seasonal celebrations is to deal with our own stuff. Keeping our minds on the goodness of the these occasions helps.

Related to both our work and home relationships, Ken Sande, founder of Relational Wisdom 360, has given us a great gift. He has written 33 Ways to Enjoy Highly Relational Holidays. A fast-read blog a day on relational wisdom, written for Advent but which also fits nicely into a block of summer days.

I attended Dr. Sande’s Peacemaker course years ago during a challenging work season, and what I learned then continues to be a tremendous help to me today. If your work or family situation is somewhat intimidating, don’t despair. There are those in our lives (Ken Sande is one) who will come alongside and help/mentor us, if we’re willing to take care of our own hearts and minds.Photo Credit: coldspringcenter.org

As summer hums along and return to school looms ahead, I hope you are savoring happily memorable times together with family. As far as work goes, just like with the emails above, we can do our part to make our workplace a kind and honoring experience – our part (not someone else’s) in making it the way it could be…the way it should be…Photo Credit: GoodWorksBracelet.com

What helps you thrive in stressful situations at work? What has made a difference in bringing peace and joy to your summer vacations and holiday celebrations? Please comment and share with those searching for that wisdom.

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5 Friday Faves – Phone Calls, Egyptians, Parenting, Contemporary Christian Music, and David B. Hart on Politics

July 1, 2016 admindeb 2 Comments

Happy Friday! I woke up this morning to the sound of a summer thunderstorm – a real downpour. Now it’s done and hopefully won’t have discouraged the neighbors I’ll be walking with in just a bit. Hope this finds you off to a peaceful and gratifying end to your work week, or just the beginning of another adventure of the day. My 5 Friday Faves coming at you:

1) Phone Calls – In this season of texting as primary communication, I love a phone call. Even though I start with a text as well most of the time, not wanting to disturb the recipient…still a phone call is so direct and satisfying. I’m not the communicator that I once was. My friends and family, who are callers, are very merciful and their calls mean the world. So grateful to you who call. With our kids, they know if I don’t hear back from a series of texts, I will call. It is incentive of a sort to answer those texts. My preference is to hear their voices and to see their faces (Facetime is the best feature of the iPhone). For you who dread phone calls, consider that some of us really love receiving them. Just consider…

2) Egyptians – We’ve had great neighbors through the years, and especially in our current neighborhood. In our years of living outside of the US, in Egypt, Tunisia, and Morocco, we have known the best of the best of those cultures. Just yesterday, I ran into an Egyptian student I’ve come to know here because she works in a favorite store. Her welcome is always so warm and gracious, asking about my surgery (remembering that?!). So today, I want to give a shout-out to our Egyptian friends. Known for their hospitality and humor, Egyptians remind me of those most beloved in my life from the South. When we lived in Cairo, our Egyptian friends went out of their way to make us feel welcome in their lives. So generous, and funny, and unpretentious. Dave and I talk about going back some day to live there again. It is probably not going to happen, but it makes me smile just to think of it. So here’s to the people of Egypt – “Om el Donia” – “Mother of the World”.

3) Parenting – Matt Diaz is a former professional baseball player and currently a sports commentator. He is also a dad and coaches TBall (tiny baseball players). He wrote a great blog on parenting little guys and how our parenting changes as our kids get older. Speaking with humility from his own parenting and being parented, he spotlighted two issues worth examining.

Photo Credit: Matt E. Diaz, Wikipedia

“We are pushing our young kids too hard. We are expecting adult like performance from them. We are frustrating them by asking them to handle things they were not designed to handle.

We are coddling our young adults too much. Society is accepting way too much childlike behavior from them. We are allowing them to behave in a manner that they were never designed to behave.”

I loved his illustration of how eagles feather their nests to protect the eggs and tiny eaglets and then remove the feathers to make the nest uncomfortable for the fledgling flyer.

4) Music Critics (Critique)
– Contemporary Christian music is genre that has been inspirational and comforting to me over my adult life. It has come a long, long way from the early years of odd, repeated lines and rounds of songs of the 60’s and 70’s. Still, with some glorious exceptions, the Christian music today is still not like the hymns of yesterday. There is contemporary worship music and Christian pop – very different from each other. In researching for my Worship Wednesday blog, I came across the Faithful Stewardship Blog.

The writer identifies himself as Jorge, from my home state of Georgia. He further describes himself as writing for the sake of his wife and children. On Tuesdays, he posts his critiques of contemporary Christmas music. He pulls from Top 20 lists of this genre and gives approval/disapproval ratings for songs based on how they line up with Scriptural truth. I don’t think he means any ill will at all in his disapprovals; he is focusing on Biblical truth in the lyrics of these songs. Some of my favorites are on his disapproving list, but many are also on his approval list, including For King & Country’s Shoulders.

Photo Credit: Twitter

I was surprised at some of his takes on songs but actually couldn’t disagree with his analysis.

An article along the same lines is T. David Gordon’s The Imminent Decline of Contemporary Worship Music: Eight Reasons. Photo Credit: Second Nature Journal

He writes about how the church is embracing contemporary worship music to the exclusion of traditional hymns. His eight reasons that he sees this as a temporary situation are provocative and thought-provoking. This is not just a treatise on preferences. Gordon weighs in heavily on the grandeur of the lyrics and hymn tunes of worship music that has stood the test of time. He is not sure at all that much of what we cherish today will stand that same test. Some will, I believe, but how could we ever let go of such great hymns as Henry Francis Lyte’s Abide With Me, written in 1847? Or Martin Luther’s A Mighty Fortress Is Our God written in 1529? Powerful.

Postscript: Whether all the songs I love in both Christian worship and Christian pop endure for centuries, it matters that they bring joy today. So, just wanted to throw that in, on the tails of this good read.

5) David B. Hart on Politics – a young Eastern Orthodox friend of mine posted a quote from Hart on his Facebook page recently. Hart is also Eastern Orthodox, and a philosopher, writer, theologian, cultural commentator. He is new to me and much too deep for me to understand on some points. His take on American politics in this election year is worth noting. So eloquent. I love when people use words like this…with such clarity, transparency, and skill. Granted (for those who will disagree with his take on this subject) it is just his opinion…but well-spoken.Photo Credit: Patheos

“Our choices are excruciatingly circumscribed, since the whole process is dominated by two large and self-interested political conglomerates that are far better at gaining power than at exercising it wisely…Yes, I know: there are good and sincere souls who run for office, and some occasionally get in, and a few of those are then able to accomplish something with the position they assume, and some of those even remain faithful to the convictions that got them there. But, lest we forget, those are also the politicians who often create the greatest mischief…If one were to devise a political system from scratch, knowing something of history and a great deal about human nature, the sort of person that one would chiefly want, if possible, to exclude from power would be the sort of person who most desires it, and who is most willing to make a great effort to acquire it.

Yet our system obliges us to elevate to office precisely those persons who have the ego-besotted effrontery to ask us to do so; it is rather like being compelled to cede the steering wheel to the drunkard in the back seat loudly proclaiming that he knows how to get us there in half the time. More to the point, since our perpetual electoral cycle is now largely a matter of product recognition, advertising, and marketing strategies, we must be content often to vote for persons willing to lie to us with some regularity or, if not that, at least to speak to us evasively and insincerely. In a better, purer world—the world that cannot be—ambition would be an absolute disqualification for political authority.” – David B. Hart, First Things

That’s it for me, this week. Hope you have a lovely weekend ahead – longer than usual with our Independence Day celebration on Monday. Please share any of your week’s favorites in Comments below. Thanks for reading my meanderings.

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5 Friday Faves – Survivorship Plan, Words in a Marriage, Broadway Musicals, Gentleman Traditions, a Poet for the Present, Plus a Bonus

June 10, 2016 admindeb 7 Comments

Happy Friday! It’s another gorgeous day in the Commonwealth… before the wilting heat of summer presses in. Here are five of my favorite finds this week. Please share some of yours in Comments at the end. What a wonder to learn new information that empowers, or to discover a thought leader who resonates with our own sensibilities, or to be filled with the delight of joyful sights, sounds, and sweet or savory treats.

1) Survivorship Plan – In my third week post-surgery, and getting better each day. My friend, Kathy, asked me this week if I had considered a survivorship plan. That was new terminology to me. Kathy also shared with me about Kelly A. Turner’s Radical Remission: Surviving Cancer Against All Odds. Turner is a researcher and lecturer in integrative oncology and her focus is on cancer survivors who are out-living their prognoses. In her book, she talks about the nine key factors that she discovered in the study of hundreds of patients. Photo Credit: Radical Remission by Kelly A. Turner PhD

She continues to research in this field and her website includes story after story of survivors who live cancer-free, in remission despite the dismal statistics of their disease.

Thankfully my cancer was caught early, but recurrence is still an issue, so I am thinking through a survivorship plan for myself. If you know me well, I am not the healthiest eater and taking supplements isn’t something I’ve done well with in the past…but all that just might change. Just so you know, I’m not ever planning to be a drum-beating health crazy…just want to be wiser with this life God has restored to me.

2) Words in a Marriage – Words in any relationship are either life-giving or life-damaging. Allie Casazza writes about how our words can create a husband we can’t stand. We all have sick memories of things we’ve said to our husbands that we wish we could take back (husbands, you may have similar memories of how you’ve talked to your wives). It doesn’t have to be this way. My husband is a “words of affirmation” kind of guy. After so many years of marriage, I understand how words can either cause him to draw back from me or stay close. What a great wisdom, to learn this early in marriage.Photo Credit: To Love Honor and Vacuum

3) Broadway Musicals – This coming Sunday is the 2016 Tony Awards ceremony, saluting the great shows currently on Broadway. The musicals are my favorites. Many years ago, I had several opportunities to visit New York City. When there, Broadway plays were on the agenda. Three shows on my list in those days were A Raisin in the Sun, Your Arms Too Short to Box with God, and Chicago. My absolute favorite musical, which I didn’t see in New York but in another city, was Les Miserables. Maybe, I will make it to a Broadway or off-Broadway show again some day. The video here captures the joy of these musicals for me – belting out favorite lyrics with friends…with all the gusto of an ensemble performing on stage. Photo Credit: Zimbio

4) Gentleman Traditions
I tried to raise our boys to grow up with gentleman traditions – opening doors for others, greeting all in the room respectfully, good manners at table, giving up a seat for another. Having grown up myself as a daughter of the feminist movement (with the subsequent Equal Rights Amendment in play), I was not sure myself what traditions should be upheld and which were no longer relevant. Kris Wolfe writes a sweet piece on 21 Lost Gentleman Traditions That Still Apply Today. As I read these traditions, I thought some of them may actually feel very awkward in today’s culture. What do you think? When I was a young girl first observing these traditions in the dads and young men in my life, I remember how winsome they were. Which ones do you especially value? Which ones are you teaching your boys and young men?Photo Credit: Refe99

5) A Poet for the Present – This week’s news marked a media outcry regarding the sexual assault on a young woman and the very lenient judgment and sentence given the perpetrator. If you search for the phrase “20 minutes of action”, you will see article after article about the young man’s father’s defense of the actions of his son. Very poor choice of words for what this man did that night. I would like to point you to two blogs in particular, and a poem. John Pavlovitz’s blog To Brock Turner’s Father – From Another Father is one you should read. Also Ann Voskamp’s piece About Those “20 Minutes of Action”: 20 Things we Better Tell Our Sons Right Now About Being Real Men. The poem is by Tymm Hoffman who works with Compassion International, in Colorado Springs, Colorado. He and I don’t know each other, but I found him on Facebook when a friend shared another poem he wrote. Tymm is my poet for the present day culture we live in.

20 MINUTES
In twenty minutes, I can probably shower and shave,
I can run a 5k or waste 1.4% of a day;

I can almost bake a cake, grill a medium sirloin steak,
And let’s be honest – If I smoked – I could take a smoke break;

I could watch a sitcom from the beginning to the end,
And write about 4 emails – spellcheck and then hit send;

I could listen to 5 songs, if they’re short, maybe six,
Or I could share some funny memes from this season of politics;

I could cut my front yard and probably most of the back,
While streaming about half of the “Purple Rain” soundtrack;

I could wash a load of clothes and get them started drying,
I could crack some funny jokes – we’d be laughing til we’re crying;

I could give the kids a bath, help them with their math,
Then chase them round the house like a crazy psychopath;

I could snag a little siesta, ya know, a quick lil’ power nap,
Or write a battle rap while strapped with a shower cap;

There’s a whole lot of things I could do with my twenty minutes,
A whole lot of positive things with lots of happiness in it;

Or I could drink until I’m gone sir, and turn into a monster,
Steal her dignity and honor as I force myself upon her;

Take 1/3 of an hour to strip her of all her power,
Cast a permanent dark shadow over a bright and shining flower;

Let my daddy stand up for me while I take no responsibility,
Claim absolutely no liability, and blame drunken fragility;

And watch the life of a stranger get broken as a reaction,
And realize who’s really paying the price for your “20 minutes of action.” – Tymm Hoffman, with permission.

Bonus: Fruit in Season & a Yummy Recipe – Yesterday I had one of those perfect summer lunches with a friend. Fruit in season is like nothing else. Blueberries can be blue and still tart. I don’t often trust them. These blueberries, every single one, were just right in their sweetness. The strawberries, the same. So luscious. My friend’s hot baked chicken salad was so satisfying. Even with my altered appetite post-surgery, I could have eaten the whole thing as the day passed…but didn’t, of course. The recipe follows below.Photo Credit: Food.com

Happy Weekend, Loves!

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Monday Morning Moment – Belonging and Going Deep and the Blind Presumptions that It’s Actually Happening When It Isn’t

April 25, 2016 admindeb 1 Comment

Photo Credit: Forbes

“The culture you create or the culture you destroy will determine the success of your business.” – Mark C. Crowley

As much as we might like, we can’t equate smiling and greeting folks we pass in the hallway with real community. Worse, just making a beeline to the elevator, conference room, or office with a studied, problem-solving look on your face does not instill confidence or credibility to those colleagues in the wake of your path to organizational excellence.

Sorry.

I’m not sure how well any of us do at creating a community of going deep or giving those around us a sense of belonging. What could help is periodically wrestling with our presumptions about work culture and employee engagement (I write about this often in this blog’s Monday Morning Moment. if you’re interested, just search here). Then make the changes that would grow such a work culture.

Going deep with employees and helping them have a strong sense of belonging are too rarely on the agenda of executive leadership. I don’t understand how that is, really, given all that’s written about it in the leadership press and all we learn from the companies experiencing growth/success. It seems a wee bit short-sighted.

Here’s the heart of it: Employees know whether they are valued and whether their organization is invested in them. Occasional fun days and gift cards to Starbucks offer a bump in the workplace routine, but the outcome will have little impact on overall employee satisfaction, performance, customer service or product excellence.

A culture where executive management, department heads, and team leaders go deep with their employees is possible, once the blinders are removed . What does that mean? It means dealing first with our presumptions and marshalling our efforts away from crazy and toward a culture of transparency and inclusiveness. It may entail perks and benefits, but more than that, such a culture thrives when personnel are proud to belong to such an organization, and their leaders know their people and strive to develop and honor them.Photo Credit: Fast Company

If, as a leader or manager, you have known success in mentoring a few, a small tribe of cohorts, then you can enlarge that to an organization-wide campaign that resets values and encourages and equips employees at all levels.

It’s worth the short-term cost to you for the long-term benefit of the organization and the individuals that make up your work community.

Bottom-line:

Andrea Huspeni writes: “How leaders choose to implement culture is everything. Some may think having the occasional happy hour, yoga session or trivia night will cut it, and while these perks help, culture runs much deeper than that. It needs to ignite inspiration, motivate teams to outperform the competition and allow employers to grow and produce results for the business. A successful high-performance culture has much more to do with the not-so-exciting tactics like transparency, support and communication than with a Ping-Pong tournament.” – Entrepreneur

Photo Credit: Slideshare

Please don’t miss the links below. Also, writing this, I thought of how these concepts apply to organizations other than businesses – including churches and other non-profits. What a difference you can make if you leave off judging the health of an organization by assessing how those closest to you are doing…and take on the whole health of your organization. There’s a lot at stake and it’s worth the effort of checking out your presumptions…learned this the hard way.

6 Surprising Insights of Successful Employee Engagement by Mark C. Crowley

Create Pockets of Excellence at Your Workplace by Shawn Murphy

Clarity and belonging – More Ways for Developing Pockets of Excellence by Shawn Murphy

7 Practices of Leaders Who Build Healthy Workplace Cultures by Brian Dodd

By the Numbers – Here’s What It Takes to Be a Top Company Culture (Infographic) by Greg Besner

8 Companies Reveal Their Secret Sauce to a High-Performance Culture (Video) by Andrea Huspeni

5 Ways Leaders Must Build a Family Environment to Achieve Excellence by Glenn Llopis

Can’t-Miss Advice: 8 Business Leaders Share How to Cultivate a Successful High-Performance Company Culture by Kim Lachance Shandrow

15 Powerful Team-Building Quotes – SlideShare

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Monday Morning Moment – How Our Expectations at Work Shape Our Successes

April 4, 2016 admindeb 3 Comments

Photo Credit: SlideShare

A blog title intrigued me recently – Almost Everyone Who Is Unhappy with Life Is Unhappy for the Same Reasons. It was a re-post of a LinkedIn blog written by Dr. Travis Bradberry (author of Emotional Intelligence 2.0). He writes about the role of expectations (of ourselves and others) and the impact those expectations have on our work life and relationships.

I see this so much in myself and in relationships both at work and in community. On one end of the spectrum, there are the expectations that undermine our successes – we don’t think we have what it takes to realize our dreams or goals. [This can also include our expectations of others, in the same way, especially if our expectations influence those colleagues’ view of reality.] On the other end of the spectrum, we may have expectations that are so unreasonably and unrealistically positive that we don’t do the work of realizing those same dreams or goals. [Again, this works against relationships when we have these expectations of others.]

In his article, Bradberry lists 8 common expectations that impact our work life and work relationships. He lists them and talks about them. Here I have written my own observations related to these expectations.

As you read and reflect, Dr. Bradberry is not saying get rid of expectations, nor am I. Expectations when honest, thoughtful, and kind are great motivators toward success. The adage “Keep your expectations low and you will never be disappointed” doesn’t really get us where we want to go.

After you consider the following expectations and thoughts, I would love to hear some of yours (in the comments below).

Life should be fair. I have never understood the lament “That’s not fair!” It really reveals the heart of “That’s not fair for me!” How do we even make life fair? Our children, growing up, were never rewarded when they cried foul on fairness. We tried to raise them to practice kindness and generosity. That usually led to better than fair. In fact, if we flipped fairness on its head, our western work situations and family lifestyles would be quite altered, if what was usual for other parts of the world became our usual. That would be fair, right?
Opportunities will fall into my lap. There are times that opportunities “fall” into our laps. I call it “a God thing”. Whatever you might call that, it is rare and wonderful. In the day-to-day, we are to go after opportunities. Sometimes our very expectations of entitlement or pessimism keep us from even seeing opportunities right in front of us). Continue working hard, build your skill-set, learn from mentors, help your colleagues, practice thinking well of your boss, and seek out challenging assignments – these are fields where opportunities grow.
Everyone should like me. I have tripped over this expectation. We think our own foibles are so much less annoying than those of others. If I consider myself congenial, you should comply, right? [The fairness problem nudges in here, for sure.] Bradberry summarizes this workplace problem well: “When you assume that people are going to like you, you take shortcuts; you start making requests and demands before you’ve laid the groundwork to really understand what the other person is thinking and feeling.” Rather than expecting others to be won by our personality, expertise, and past experience, we should discipline ourselves to practice winning the trust of a colleague, boss or customer… every time, as if it were the first time. This is a game-changer.
People should agree with me. We honestly don’t want to have to work for people to agree with us. In the workplace, whenever possible, our default is to hang with those who do agree with us. This temptation sets us up for failure because we don’t gain from the critique of those who see things differently. Put your vision or project before those in other departments and see with their eyes what you might have missed with your own. Granted, be wise with whose counsel you seek, but do the work of seeking that counsel. Then share credit as appropriate.
People know what I’m trying to say. Emails and text messages are almost communication. In corporate culture, even meetings don’t always cultivate clear communication. Be as clear and succinct as possible. Don’t lose the message in a jumble of clarifiers, justification, or story-telling. I’m not saying story-telling isn’t valuable; it is. The problem with story-telling is it can be contrived to emotionally engage when it actually takes away from the message. Again Bradberry wrote: “Communication isn’t anything if it isn’t clear, and your communication won’t be clear until you take the time to understand the other person’s perspective.”Photo Credit: CB Bain Seal Careers

Having lived overseas, we discovered the importance of learning the local “heart language”. In a work situation, the same holds true. How you communicate is colored by the focus of the one you’re addressing – whether it’s about ROI/ROV, employee engagement, product development….or fill in the blank. You can learn to balance between being true to your own style or values and adapting somewhat to the person in front of you (as a chameleon communicator).

6. I’m going to fail. “If you pursue an endeavor, believe with all your being that you’re going to succeed in that endeavor.” – Bradberry We all fail sometimes; having that perspective is healthy. The problem is when we are so insecure or self-deprecating, our colleagues, boss, or customers lose confidence in us, based on our own assessment of our abilities. Not something you want to ensure by your own hand. [Read the whole of Bradberry’s article to get at the heart of this.]

7. Things will make me happy. If you’re not happy at work today, there’s not one thing beyond yourself that can change that. Not a different boss, not a better team, not more vacation, not a higher salary. This is a work on the inside that has to change your experience of work on the outside. We all know this. We all know…this.

8. I can change him/her. Okay, if you’re married, you already know the futility of this statement (and your spouse can say the same thing, by the way). When we get our focus on that boss we don’t understand or that colleague who makes us nuts, we aren’t able to focus on our work or the relationships that encourage and empower us. So what if you can’t change that coworker or boss? Can you be successful in your work if he/she doesn’t change? Most probably, the answer is yes…whether it feels like it or not. We lose enormous time and emotional energy on colleagues with whom we struggle. If changing jobs isn’t plausible or desirable, then figure out how to compartmentalize the distractions, and get on with your work. You can be a rock star even with difficult work relationships. I don’t want to issue a bunch of platitudes…but it is disturbing how much is lost from our workday in ruminating over (or talking about) stuff we can’t change…when there is still so much we can accomplish. Don’t sideline yourself with brain clutter – negative thoughts that negatively affect your work and relationships.

Photo Credit: MissWorkerBee

Keep those expectations high (for yourself) and hopeful (for others)! Happy Monday!

Unrealistic Expectations That Do You Harm – LinkedIn article by Travis Bradberry

Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves

Emotional Intelligence 2.0 Quotes from GoodReads

Manage Expectations So They Don’t Manage You – Alli Worthington

The Key to Being More Attractive – Business Insider Video with Tony Robbins [Quote: “Trade your expectations for appreciation.”]

Set High Expectations Because Nobody Rises to Low Expectations – Barry Canada

The Expectation Effect – (in the classroom) – SlideShare

Photo Credit: Amazon